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                             APPENDIX D




Better Business Bureaus, Consumer Protection Offices, and Information Sources
-------
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Better Business Bureaus
        Better business bureaus (BBBs) are non-profit organizations sponsored by local businesses.
BBBs offer a variety of consumer education programs and materials, handle consumer inquiries,
mediate and arbitrate complaints, provide general information on companies, and maintain records
of consumer satisfaction or dissatisfaction with individual companies.

        This material is taken from the 1992 Consumer's Resource Handbook, prepared by the
Office of the Special Adviser to the President for Consumer Affairs, The White House,
Washington, D.C., and the United States Office of Consumer Affairs.
National
Headquarters

Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Arlington, VA 22209
(703) 276-0100

Local Bureaus

Alabama

P.O. Box 55268
Birmingham, AL 35255-5268
(205) 558-2222

118 Woodburn Street
Dothan, AL 36301
(205) 792-3804

P.O. Box 383
Huntsville, AL 35801
(205) 533-1640

707 Van Antwerp Building
Mobile, AL 36602
(205) 433-5494, 5495

Commerce Street, Suite 806
Montgomery, AL 36104
(205) 262-5606

Alaska

3380 C Street, Suite 103
Anchorage, AK 99503
(907) 562-0704

Arizona

4428 North 12th Street
Phoenix, AZ 85014-4585
(602) 264-1721
50 West Drachman Street
Suite 103
Tuscon, AZ 85705
(602) 622-7651 (inquiries)
(602) 622-7654 (complaints)

Arkansas

1415 South University
Little Rock, AR 72204
(501) 664-7274

California

705 Eighteenth Street
Bakersfield, CA 93301-4882
(805) 322-2074

P.O. Box 970
Colton, CA 92324-0522
(714) 825-7280

6101 Ball Road
Suite 309
Cypress, CA 90630
(714) 527-0680

1398 West  Indianapolis
Suite 102
Fresno, CA 93705
(209) 222-8111

494 Alvarado Street
Suite C
Monterey, CA 93940
(408) 372-3149

510 16th Street
Oakland, CA 94612
(415) 839-5900

400 S Street
Sacramento, CA 95814
(916) 443-6843
3111 Camino Del Rio, North
Suite 600
San Diego, CA 92108-1729
(619) 281-6422

33 New Montgomery St. Tower
San Francisco, CA 94105
(415) 243-9999

1505 Meridian Avenue
San Jose, CA 95125
(408) 978-8700

P.O. Box 294
San Mateo, CA 94401
(415) 696-1240

P.O. Box 746
Santa Barbara, CA 93102
(805) 963-8657

300 B Street
Santa Rosa, CA 95401
(707) 577-0300

1111 North Center Street
Stockton, CA 95202-1383
(209) 948-4880, 4881

Colorado

P.O. Box 7970 '
Colorado Springs, CO 80933
(303) 636-1155

1780 South Bellaire, Suite 700
Denver, CO 80222
(303) 758-2100 (inquiries)
(303) 758-2212 (complaints)

1730 S. College Avenue
Suite 303
Fort Collins, CO 80525
(303) 484-1348
                                                   D- 1
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 119 West 6th Street
 Suite 203
 Pueblo, CO 81003-3119
 (719) 542-6464

 Connecticut

 2345 Black Rock Turnpike
 Full-field, CT 06430
 (203) 374-6161

 2080 Silas Deane Highway
 Rocky Hill,  CT 06067-2311
 (203) 529-3575

 100 South Turnpike Road
 Walllngford, CT 06492-4395
 (203) 269-2700 (inquiries)
 (203) 269-4457 (complaints)

 Delaware

 2055 Limestone Road
 Suite 200
 Wilmington, DE 19808
 (302) 996-9200

 District of Columbia

 1012 14th Street, N.W.
 14th Floor
 Washington, DC 20005-3410
 (202) 393-8000

 Florida

 in s&feioo to the Belter Buiineu Bureau*.
 Florida bu a number of Belter Buiincjj Councils
uhicb an ifffiiled uith local Chambers of
 Commerce throughout the Mate. The Better
 BuitCKif Couocii are Kttcd foHcm'ng the Better
 Buiio&t Buccaui.

 Better Business Bureaus
                     t

 P.O. Box 7950
 Clearwater, FL 34618-7950
 (813) 535-5522

2976-E Cleveland Avenue
 Fort Myers,  FL 33901
(813) 334-7331

3100 University Blvd. South
Suite 239
Jacksonville, FL 32216
(904) 721-2288

2605 Mailtand Center Parkway
MaHIand, FL 32751-7147
(407) 660-9500
 16291 North West 57th Avenue
 Miami, FL 33014-6709
 (305) 625-1302 (complaints for Dade
 County)
 (305) 625-0307 (inquiries for Dade
 County)
 (305) 524-2803 (inquiries for
 Broward County)
 (305) 527-1643 (complaints for
 Broward County)

 P.O. Box 1511
 Pensacola, FL 32597-1511
 (904) 433-6111

 1950 SB Port St. Lucie Blvd.
 Suite 211
 Port SL Lucie, Fl. 34952
 (407)  878-2010
 (407)  337-2083 (Martin County)

 2247 Palm Beach Lakes Blvd.
 Suite 211
 West Palm Beach, FL 33409
 (305)  686-2200

 Better Business Councils

 P.O. Box 3607
 Lakeland, FL 33802-3607
 (813)  680-1030 (Polk County)

 P.O. Box 492426
 Leesburg, FL 32749-2426
 (904) 326-0770 (Lake County)

 400 Fortenberry Road
 Men-Hi Island, FL 32952
 (407) 452-8869 (Central Brevard
 County)

 13000 South Tamiami Trail
 Suite 111
 North Port, FL 34287
 (813) 426-8744

 4100 Dixie Highway, NE
 Palm Bay, FL 32905
 (407) 984-8454 (South Brevard
 County)

 1819 Main Street
Suite 240
Sarasota, FL 34236
 (813) "366-3144

 P.O. Drawer 2767
Titusville, FL 32781-2767
(407) 268-2822 (North Brevard
 County)
257 Tamiami Trail, North
Venice, FL 34285-1534
(813) 485-3510

Georgia

1319-B Dawson Road
Albany, GA 31707
(912) 883-0744
1 (800) 868-4222 (toll free)

100 Edgewood Avenue
Suite 1012
Atlanta, GA 30303
(404) 688-4910

P.O. Box 2085
Augusta, GA 30903
(404) 722-1574

P.O. Box 2587
Columbus, GA 31902
(404) 324-0712

1765 Shurling Drive
Macon, GA 31211
(912) 742-7999

P.O. Box 13956
Savannah, GA 31416-0956
(912) 354-7521

Hawaii

1600 Kapiolani Boulevard
Suite 714
Honolulu, HI 96814
(808) 942-2355

Idaho

1333 West Jefferson
Boise, ID 83702
(208) 342-4649
'(208)467-5547 (Canyon County)

Illinois

211 West Wacker Drive
Chicago, IL 60606
(312) 444-1188 (inquiries)
(312) 346-3313 (complaints)

3024 West Lake
Peoria, IL 61615
(309) 688-3741

810 East State Street
3rd Floor
Rockford, IL 61104
(815) 963-2222
                                                         D-2
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Indiana

P.O. Box 405
Elkhart, IN 46515-0405
(219) 262-8996

4004 Morgan Avenue
Suite 201
Evansville, IN 47715
(812) 473-0202

1203 Webster Street
Fort Wayne, IN 46802
(219) 423-4433

4231 Cleveland Street
Gary, IN 46408
(219) 980-1511

Victoria Centre
22 East Washington Street
Suite 200  '
Indianapolis, IN 46204
(317) 637-0197

Marion, IN
I (800) SS2-4631(toll free in IN)

Consumer Education Council
(non-BBB)
BSW WB 150
Muncie, IN 47306   .
(317) 285-5668

52303 Emmons Road
Suite 9
South Bend,  IN 46637
(219) 277-9121

Iowa

852 Middle Road
Suite 290
Bettendorf, IA 52722-4100
(319) 355-6344

615 Insurance Exchange
Building
Des Moines,  IA 50309
(515) 243-8137

318 Badgerow Building
Sioux City, IA 51101
(712) 252-4501

Kansas

501 Jefferson, Suite 24
Topeka, KS 66607-1190
. (913) 232-0454
300 Kaufman Building
Wichita, KS 67202
(316) 263-3146

Kentucky

311 West Short Street
Lexington, KY 40507
(606) 259-1008

844 South 4th Street
Louisville, KY 40203-2186
(502) 583-6546

Louisiana

1605 Murray Street
Suite 117
Alexandria, LA 71301
(318) 473-4494

2055 Wooddale Boulevard
Baton Rouge, LA 70806-1519
(504) 926-3010

501 East Main Street
Houma, LA 70360
(504)868-3456

P.O. Box 30297
Lafayette, LA 70593-0297
(318) 981-3497

P.O. Box 1681
Lake Charles, LA 70602
(318) 433-1633

141 De Siard Street, Suite 808
Monroe, LA 71201-7380
(318) 387-4600, 8421

1539 Jackson. Avenue
New Orleans, LA 70130-3400
(504) 581-6222

1401 North Market Street
Shreveport, LA 71107-6525
(318) 221 -8352

Maine

812 Stevens Avenue
Portland, ME 04103
(207) 878-2715

Maryland

2100 Huntington Avenue
Baltimore, MD 21211-3215
(301) 347-3990
Massachusetts

20 Park Plaza, Suite 820
Boston, MA 02116-4404
(617) 426-9000 ,

Framingham, MA
(617) 872-5585
1 (800) 422-2811
(toll free in MA)

78 North Street
Suite 1
Hyannis, MA 02601-3808
(508) 771-3022

Lawrence, MA
1 (800) 422-2811
(toll free in MA)

293 Bridge Street, Suite 320
Springfield,  MA 01103
(413) 734-3114

P.O. Box 379
Worcester, MA 01601
(617) 755-2548

Michigan

620 Trust Building
Grand Rapids, MI 49503
(616) 774-8236

30555 Southfield Road
Suite 200
Southfield, MI 48076-7751
(313) 644-1012 (inquiries)
(313) 644-9136 (complaints)
(313) 644-9152 (Auto Line)
1 (800) 955-5100
(toll free nationwide auto line)

Minnesota

2706 Gannon Road
St Paul, MN 55116
(612) 699-1111

Mississippi

460 Briarwood Drive
Suite 340
Jackson, MS 39206-3088
(601) 956-8282
1(800) 274-7222
. (toll free in  MS)
(601) 957-2886
(automotive complaints only)
                                                         D-3
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Missouri

306 East 12th Street
Suite 1024
Kansas City, MO 64106-2418
(816) 421-7800

5100 Oakland, Suite 200
SL Louis, MO 63110
(314) 531-3300

205 Park Central East
Suite 509
Springfield, MO 65806
(417) 862-9231

Nebraska

719 North 48th  Street
Lincoln, NE 68504-3491
(402) 467-5261

1613 Farnam Street
Room 417
Omaha, NE 63102-2158
(402) 346-3033

Nevada

1022 B. Sahara Avenue
Las Vegas, NV 89104-1515
(702) 735-6900,1969

P.O. Box 21269
Reno, NV 89515-1269
(702) 322-0657

New Hampshire

410 South Main Street
Concord, NH 03301
(603) 2244991

New Jersey

494 Broad Street
Newark, NJ 07102
(201) 642-INFO

2 Forest Avenue
Paramus, NJ 07652
(201) 845-4044

1721 Route 37 East
Toms River, NJ 08753-8239
(201) 270-5577

1700 Whitehorse
Hamilton Square, Suite  D-5
Trenton, NJ 08690
(609) 588-0808 (Mercer County)
P.O. Box 303
Westmont, NJ 08108-0303
(609) 854-8467

New Mexico

4600-A Montgomery NE
Suite 200
Albuquerque, NM 87109
(505) 884-0500
1 (800) 445-1461
(toll free in NM)

308 North Locke
Farminglon, NM 87401
(505) 326-6501

2407 W. Picacho
Suite B-2
Las Cruces, NM 88005
(505)'524-3130

New York

346 Delaware Avenue
Buffalo, NY 14202
(716) 856-7180

266 Main Street
Fanningdale, NY 11735
(516) 420-0500
1 (800) 955-5100
(toll free-Auto Line)

257 Park Avenue South
New York, NY 10010
(900) 463-6222
($.85 per minute)

1122 Sibley Towea
Rochester, NY 14604-1084
(716) 546-6776

847 James Street
Suite 200
Syracuse, NY 13203
(315) 479-6635

1211 Route 9
Wappingers Falls, NY 12590
(914) 297-6550
1 (800) 955-5100
(toll free- Auto Line)

30 Glenn Street
White Plains, NY 10603
(914) 428-1230, 1231
1 (800) 955-5100
(toll free- Auto Line)
North Carolina

801 BB&T Building
Ashviile, NC 28801
(704) 253-2392

1130 East Third Street
Suite 400
Charlotte,  NC 28204-2626
(704) 332-7151

3608 West Friendly Avenue
Greensboro, NC 27410
(919) 852-4240, 4241, 4242

P.O. Box 1882
Hickory, NC 28603
(704) 464-0372

3120 Poplarwood Court
Suite 101
Raleigh, NC 27604-1080
(919) 872-9240

2110 Cloverdale Avenue
Suite 2-B
Wlnston-Salem, NC  27103
(919) 725-8348

Ohio

222 West Market Street
Akron, OH 44303-2111.
(216) 253-4590

1434 Cleveland Avenue, NW
Canton, OH 44703
(216) 454-9401

898 Walnut Street
Cincinnati, OH 45202
(513) 421-3015

2217 East 9th Street
Suite 200
Cleveland, OH 44115-1299
(216) 241-7678

527 South  High Street
Columbus, OH 43215
(614) 221-6336

40 West Fourth Street
Suite 1250
Dayton, OH 45402
(513) 222-5825
1 (800) 521-8357
(toll free on OH)

P.O. Box 269
Lima, OH 45802
(419) 223-7010
                                                        D-4
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130 West 2nd Street
Mansfield, OH 44902-1915
(419) 522-1700

425 Jefferson Avenue
Suite 909
Toledo, OH 43604-1055
(419) 241-6276

345 N. Market, Suite 202
Wooster, OH 44691
(216) 263-6444

P.O. Box 1495
Youngslown, OH 44501-1495
(216) 744-3111

Oklahoma

17 South Dewey
Oklahoma City, OK 73102
(405) 239-6860 (inquiries)
(405) 239-6083 (complaints)
(405) 239-6081 (inquiries)

6711 S. Yale
Suite 230
Tulsa, OK 74136-3327
(918) 492-1266

Oregon

610 S.W. Alder Street
Suite 615
Portland, OR 97205
(503) 226-3981
1 (800) 488-4166
(toll free in OR)

Pennsylvania

528 North New Street
Bethlehem, PA 18018
(215) 866-8780

6 Marion Court
Lancaster, PA 17602
(717) 291-1151
(717) 232-2800 (Harrisburg)
(717) 846-2700 (York County)
(717) 394-9318 (Auto Line)

P.O. Box 2297 '
Philadelphia, PA 19103-0297
(215)496-1000

610 Smithfield Street
Pittsburgh, PA 15222
(412) 456-2700
P.O. Box 993
Scranton, PA 18501
(717)342-9129            '     '
(717) 655-0445

Puerto Rico

Condominium Olimpo Plaza
Suite 208
1002 Munoz Rivera Avenue
Rio Pledras, PR 00927
(809) 756-5400
(809) 767-0446

Rhode Island

Bureau Park
P.O. Box 1300
Warwick, RI 02887-1300
(401) 785-1212 (inquiries)
(401) 785-1213 (complaints)

South Carolina

1830 Bull Street
Columbia, SC 29201
(803) 254-2525

311 Pettigru Street
Greenville,  SC 29601
(803) 242-5052

1310-G Azalea Court
Mrytle Beach, SC 29577
(803) 497-8667

Tennessee

P.O. Box 1178 TCAS
BlountvUle, TN 37617
(615) 323-6311

1010 Market Street
Suite 200
Chattanooga, TN 37402-2614
(615) 479-6096 (Bradley County
only)
(615) 266-6144 (also serves Whitfield
and Murray counties in GA)

900 East Hill Avenue
Suite 165
Knoxville, TN 37915-2525
(615) 522-2552

P.O. Box 750704   •
Memphis, TN 38175-0704
(901) 795-8771
Sovran Plaza
Suite 1830
Nashville, TN 37239
(615) 254-5872

Texas

3300 S. 14th Street
Suite 307
Abilene, TX 79605
(915) 691-1533

P.O. Box 1905
AmarUIo, TX 79105-1905
(806) 379-6222

708 Colorado
Suite 720
Austin, TX 78701 -3028.
(512) 476-1616

P.O. Box 2988
Beaumont, TX 77704-2988
(409) 835-5348

202 Varisco Building
Bryan, TX 77803
(409) 823-8148, 8149

4535 S. Padre Island Drive
Suite 28
Carpus Christi, TX 78411
(512) 854-2892

2001 Bryan Street
Suite 850 •
Dallas, TX 75201
(214) 220-2000
1 (800) 442-1456
(toll free in TX)

5160 Montana, Lower Level
El Paso, TX 79903
(915) 772-2727

512 Main Street
Suite 807
Fort Worth, TX 76102
(817) 332-7585

2707 North Loop West
Suite 900
Houston, TX 77008
(713) 868-9500

P.O. Box 1178
Lubbock, TX 97408-1178
(806) 763-0459
                                                         D-5
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 P.O. Box 60206
 Mldl«nd, TX 79711-0206
 (915) 563-1880
 1 (800) 592-4433
 (toll free in 915 area code)

 P.O. Box 3366
 Sun Angelo, TX 76902-3366
 (915) 949-2989

 1800 Northeast Loop 410
 Suite 400
 San Anlonlo, TX 78217
 (512) 828-9441

 P.O. Box 6652
 Tyler, TX 75711-6652
 (903) 581-5704

 P.O. Box 7203
 Waco, TX 76714-7203
 (817) 772-7530

 P.O. Box 69
 Westeco, TX 78596
 (512) 968-3678

 1106 Brook Street
 Wichita Falls, TX 76301-5079
 (817) 723-5526

 Utah

 1588 South Main Street
 Salt Lake City, UT 84115
 (801) 487-4656

 Virginia

 4022B Plank Road
 Fredericksburg,  VA 22047
 (703) 786-8397

 3608 Tidewater Drive
 Norfolk, VA 23509-1499
 (804) 627-5651

 701 East Franklin Street
 Suite 712
 Richmond, VA 23219
 (804) 648-0016

 31 W. Campbell Avenue
 Roanokt, VA 24011-1301
 (703) 342-3455

Washington

 127 West Canal  Drive
 Kennewkk, WA 99336-3819
 (509) 582-0222
2200 Sixth Avenue
Suite 828
Seattle, WA 98121-1857
(206) 448-8888
(206) 448-6222 (24-hour business
reporting system)

South 176 Stevens
Spokane, WA 99204-1393
(509) 747-1155

P.O. Box 1274
Tacoma, WA 98401-1274
(206) 383-5561

P.O. Box 1584
YaMma, WA 98907-1584
(509) 248-1326

Wisconsin

740 North Plankinton Avenue
Milwaukee, WI 53203
(414) 273-1600 (inquiries)
(414) 273-0123 (complaints)

Wyoming

BBB/Idaho Falls
(serves Teton, Park, and Lincoln
counties in Wyoming)
545 Shoup Avenue, Suite 210
Idaho Falls, ID 83402
(208) 523-9754

BBB/Fort Collins
(Serves all other Wyoming counties)
1730 South College Avenue
Suite 303
Fort Collins, CO 80525
I (800) 873-3222
(toll free in WY)
                                                       D-6
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State, County, and City Consumer Protection Offices

        State and local consumer protection offices resolve individual consumer complaints,
conduct information and educational programs, and enforce consumer protection and fraud laws.
Local consumer protection offices can be particularly helpful for both pre-purchase information
and complaint handling because they are often very familiar with local businesses and laws. Most
of these offices require complaints in writing.  Call to find out the correct procedure for filing a
complaint and what sales documents are needed.

        This material is taken from the 1992 Consumer's Resource Handbook, prepared by the
Office of the Special Adviser to the President for Consumer Affairs, The White House,
Washington, D.C., and the United States Office of Consumer Affairs.
Alabama

Mr. Dennis Wright, Acting Director
Consumer Protection Division
Office of Attorney General
11 South Union Street
Montgomery, AL 36130
(205)261-7334 ,
1 (800) 592-5658  (toll free in AL)

Alaska

State Offices

The Consumer Protection Section in the
Office of Attorney General has been
closed. Consumers with complaints are
being referred to  the Better Business
Bureau, small claims court, and private
attorneys.

American Samoa

Mr. Tauivi Tuinei, Director
Consumer Protection Bureau
P.O. Box 7
Pago Pago, AS 96799
Oil (684) 633-4163
Oil (684) 663-4164

Arizona

State Offices

Ms. H. Leslie Hall, Chief Counsel
Consumer Protection
Office of the Attorney General
1275 West Washington Street, Room 259
Phoenix, AZ 85007
(602)  542-3702
(602)  542-5763
1 (800) 552-8451 (toll free in AZ)
Ms. Noreeen Matts  •
Assistant Attorney General
Consumer Protection
Office of Attorney General
402 West Congress Street, Suite 315
Tucson, AZ 85701
(602) 628-6504

County Offices

Mr. Stephen Udall, County Attorney
Apache County Attorney's Office
P.O. Box 637
St Johns, AZ 85936
(602) 337-4364, ext. 240

Mr. Alan Policy, County Attorney
Cochise County Attorney's Office
P.O. Drawer CA
Bisbee, AZ 85603
(602) 432-9377

Mr. John Verkamp, County Attorney
Coconino County Attorney's Office
Coconino County Courthouse
100 East Birch
Flagstaff, AZ 86001
(602) 779-6518

Mr. Joe Albo, Jr., County Attorney
Gila County Attorney's Office
1400 East Ash Street
Globe, AZ 85501
(602) 425-3231

Mr. Paul H. McCullar, County Attorney
Graham County Attorney's  Office
Graham County Courthouse
800 West Main
Safford, AZ 85546
(602) 428-3620
Mr. 'Charles E. Fletcher, County
Attorney
Greenlee County Attorney's Office
P.O. Box 1387
Clifton, AZ 85533
(602) 865-3842

Mr. Steven P. Suskin, County Attorney
La Paz County Attorney's Office
1200 Arizona Avenue
P.O. Box 709
Parker, AZ 85344
(602) 669-6118

Mr. William Ekstrom, County Attorney
Mohave County Attorney's Office
315 North 4th Street
Kingman, AZ 86401
(602)757-0719

Mr. Melvin Bowers, County Attorney
Navajo County Attorney's Office
Governmental Complex
Holbrook, AZ 86025
(602) 524-6161

Mr. Stephen D. Neely, County Attorney
Pima County Attorney's Office
1400 Great American Tower
3200 North Stone
Tucson, AZ 85701
(602) 740-5733

Mr. Roy Mendoza, County Attorney
Final County Attorneys Office
P.O. Box 887
Florence, AZ 85232
(602) 868-5801
                                                   D-7
-------
 Mr. Jose L. Machado, County Attorney
 Santa Cruz County Attorney's Office
 2100 N, Congress Drive, Suite 201
 NogKles, AZ 85621
 (602) 281-4966

 Mr. Charles Hastings, County Attorney
 Yavapat County Attorney's Office
 Yavapai County Courthouse
 Prescotl, AZ 86301
 (602) 771-3344

 Mr. David S. Ellsworth, County Attorney
 Yutna County  Attorney's Office
 168 South Second Avenue
 Yum», AZ 85364
 (602) 329-2270

 City Omce

 Mr. Ronald M. Dctrick, Supervising
 Attorney
 Consumer Affairs Division
 Tucson City Attorney's Office
 110 E. Pcnnington Street, 2nd Floor
 P.O. Box 27210
 Tucson, AZ 85726-7210
 (602) 791-4886

 Arkansas

 Stale Office

 Mr. Roycc Griffin, Director
 Consumer Protection Division
 Office of Attorney General
 200 Tower Building
 323 Center Street
 Little Rock, AR 72201
 (501) 682-2341 (voice/TDD)
 1 (800) 482-8982
 (toll free voice/TDD in AR)

 CjilUomla

 State Offices

 Mr. James Conran, Director
 California Department of Consumer
 Affairs
400 R Street, Suite 1040
Sacramento, CA 95814
 (916) 445-0660 (complaint assistance)
(916) 445-1254 (consumer information)
(916) 522-1700 (TDD)
 I (800) 344-9940 (toll free in CA)
 Public Inquiry Unit
 Office of Attorney General
 P.O. Box 944255
 Sacramento, CA 94244-2550
 (916) 322-3360
 1 (800) 9S2-S22S (toll free in CA)
 1 (800) 952-5548 (toll free TDD in CA)

 Bureau of Automotive Repair
 California Department of Consumer
 Affairs
 10240 Systems Parkway
 Sacramento, CA 95827
 (916) 366-5100
 1 (800) 952-5210 (toll free in CA - auto
 repair only)

 County Offices

 Ms. Lorraine K. Provost, Coordinator
 Alameda County Consumer Affairs
 Commission
 4400 MacArthur Boulevard
 Oakland, CA 94619
 (415) 530-8682

 Mr. Gary Yancey, District Attorney
 Contra Costa County
 District Attorney's Office
 725 Court Street, 4th Floor
 P.O. Box 670
 Martinez, CA 94553
 (415) 646-4500

 Mr. Alan Yengoyan
Senior Deputy District Attorney
Business Affairs •
Fresno County District Attorney's Office
2220 Tulare Street, Suite 1000
Fresno, CA 93721
(209) 488-3156

Mr. Edward R. Jagels, District Attorney
Consumer and Major Business
Fraud Section
Kern County District Attorney's Office
1215 Truxton Avenue
Bakersfield, CA 93301
(805) 861-2421

Mr. Pastor Herrera, Jr.,  Director
Los Angeles County Department of
Consumer Affairs
500 West Temple Street, Room B-96
Los Angeles, CA 90012
(213) 974-1452
 Ms. Betty Times, Director
 Citizens Service Office
 Marin County Mediation Services
 Marin County Civic Center, Room 412
 San Rafael, CA 94903
 (415) 499-6190

 Mr. Jerry Herman, District Attorney
 Marin County'District Attorney's office
 Marin County Civic Center, Room 155
 San Rafael, CA 94903
 (415) 499-6482

 Mr. Robert Nichols
 Deputy District Attorney
 Consumer Protection Division
 Marin County District Attorney's Office
 Hall of Justice, Room 183
 San Rafael, CA 94903
 (415) 499-6450

 Ms. Susan Massini, District Attorney
 Mendocino County District Attorney's
 Office
 P.O. Box 1000
 UHah, CA 95482
 (707)  463-4211

 Ms. Candice Chin, Coordinator
 Monterey County
 Office of Consumer Affairs
 P.O. Box 1369
 Salinas, CA 93902
 (408)  755-5073

 Mr. Daryl A. Roberts, Deputy District
 Attorney
 Consumer Affairs Division
 Napa  County District Attorney's Office
 931 Parkway Mall
 P.O. Box 720
 IVapa, CA 94559
 (707)  253-4059

 Mr. Guy Ormes
 Deputy District Attorney in Charge
 Major Fraud Unit
 Orange County District Attorney's Office
801 Civic Center Drive West, Suite 120
Santa Ana, CA 92701
 (714)  541-7600

Mr. Christopher P. Kralick
Deputy District Attorney in Charge
Consumer and Environmental
Protection Unit
Orange County District Attorney's Office
801 Civic Center Drive West, Suite 120
Santa Ana, CA 92701
(714)  541-7600
                                                        D-8
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Mr. Paul Zellerbach
Deputy District Attorney
Economic Crime Division
Riverside County
District Attorney's Office
4075 Main Street
Riverside, CA 92501
(714) 275-5400

Mr. M. Scott Prentice
Supervising Deputy District Attorney
Consumer and 'Environmental
Protection Division
Sacramento  County
District Attorney's Office
P.O. Box 749
Sacramento, CA 95812-0749
(916) 440-6174

Mr. Anthony Samson, Director
Consumer Fraud Division
San Diego County
District Attorney's Office
P.O. Box X-1011
San Diego, CA 92112
(619) 531-3507 (fraud complaint line)
(8:30 a.m. -  11:30 a.m.; leave message at
other times)

Mr. Robert  H.  Perez, Attorney
Consumer and  Environmental
Protection Unit
San Francisco County
District Attorney's Office
732 Brennan Street
San Francisco, CA 94103
(415)  552-6400 (public inquiries)
(415)  553-1814 (complaints)

 Mr. Stephen Taylor
. Deputy District Attorney
 Consumer and Business Affairs Division
 San Joaquih County
 District Attorney's Office
 222 East Weber, P.O. Box 990
 Stockton, CA 95202
 (209) 468-2419

 Ms. Leigh Lawrence
 Director, Economic Crime Unit
 Consumer Fraud Department
 County Government Center
 1050 Monterey Street, Room 235
 San Luis Obispo, CA 93408
 (805) 549-5800

 Mr. John E. Wilson, Deputy in Charge
 Consumer Fraud and Environmental
 Protection Unit
 San Mateo  County
 District Attorney's Office
 401 Marshall Street
Hall of Justice and Records
Redwood City, CA 94063
(415) 366-4656

Mr. Alan Kaplan
Deputy District  Attorney
Consumer Protection unit
Santa Barbara County
District Attorney's Office
1105 Santa Barbara Street
Santa Barbara,  CA 93101
(805)568-2300

Mr. Albert C. Bender
Deputy District  Attorney
Consumer Fraud Unit
Santa Clara County
District Attorney's Office
70 West Hedding Street, West Wing
San Jose, CA 95110
(408) 299-7400

Mr. Lawrence R. Sheahan, Director
Santa Clara County
Department of Consumer Affairs
2175 The Alameda
San Jose, CA 95126
(408) 299-4211

Ms. Robin McFarland Gysin
Ms. Gloria Lorenzo
Coordinators, Division of Consumer
Affairs
Santa Cruz County
District Attorney's Office
701 Ocean Street, Room 200
Santa Cruz, CA 95060
(408) 425-2054

Mr. William Atkinson
Deputy District Attorney
Consumer Affairs Unit
Solano County  District Attorney's Office
600 Union Avenue
Fail-field, CA 94533
(707) 421-6860

Mr. Thomas Quinlan
Deputy District Attorney
 Consumer Fraud Unit
Stanislaus County
District Attorney's Office
P.O. Box 442
 Modesto, CA 95353
 (209) 571-5550

 Mr. Greg Brose
 Deputy District Attorney
 Consumer and  Environmental -
 Protection Division
 Ventura County
District Attorney's Office
800 South Victoria Avenue
Ventura, CA 93009
(805) 654-3110

Mr. Mark Jerome Jones
Supervising Deputy District Attorney
Special Services Unit -
Consumer/Environmental
Yolo County District Attorney's Office
P.O. Box 245
Woodland, CA 95695
(916) 666-8424

City Offices

Ms. Sue Frauens
Supervising Deputy City Attorney
Consumer Protection Division
Los  Angeles City Attorney's Office
200  North Main Street
1600 City Hall East
Los  Angeles, CA 90012
(213)485-4515

Ms.  Teresa Bransfield
Consumer Affairs Specialist
Consumer Division
Santa Monica City Attorney's Office
1685 Main Street, Room 310
Santa Monica, CA 90401
(213) 458-8336

Colorado

State Offices

Consumer Protection Unit
Office of Attorney General
110 16th Street, 10th Floor
Denver, CO 80202
(303) 620-4500

Ms. Helen Davis
 Consumer and Food Specialist
Department of Agriculture
700 Kipling Street, Suite 4000
 Lakewood, CO 80215-5894
 (303) 239-4114

 County Offices

 Mr. Victor Reichman, District Attorney
 Archuleta, LaPlata and
 San Juan Counties
 District Attorney's Office
 P.O. Drawer 3455
 Durango, CO 81302
 (303) 247-8850
                                                          D-9
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 Mr, Alex Hunter, District Attorney
 Boulder County
 District Attorney's Office
 P.O. Box 471
 Boulder, CO 80306
 (303) 441-3700

 Ms. Clair Villano, Executive Director
 Denver County District Attorney's
 Consumer Fraud Office
 303 West Colfax, Suite 1300
 Denver, CO 80204
 (303) 575-3555 (inquiries)
 (303) 575-3557 (complaints)

 Mr. David Zook
 Chief Deputy District Attorney
 Economic Crime Division
 El Paso and Teller Counties District
 Attorney's Office
 325 South Tejon
 Colorado Springs, CO 80903-2083
 (303) 520-6002

 Mr. Gus Sandstrom, District Attorney
 Pueblo County District Attorney's Office
 Courthouse
 215 West Tenth
 Pueblo, CO 81003
 (719) 546-6030

 Mr. A.M. Dominguez, Jr.
 District Attorney
 Mr. Tony Molocznik
 Consumer Fraud Investigator
 Weld County District Attorney's
 Consumer Office
 P.O. Box 1167
 Greeky, CO 80632
 (303) 356-4000, ext.4735

 Connecticut

 State Offices

 Ms. Gloria Schaffer, Commissioner
 Department of Consumer Protection
State Office Building
 165 Capitol Avenue
 Hartford, CT 06106
 (203) 566-4999
 I (800) 842-2649 (toll free in CT)

Mr. Robert M. Langer
Assistant Attorney General
Antitrust/Consumer Protection
Office of Attorney General
 110 Sherman Street
Hartford, CT 06105
(203) 566-5374
 City Office

 Mr. Guy Tommasi, Director
 Middletown Office of
 Consumer Protection
 City Hall
 Middletown, CT 06457
 (203) 344-3492

 Delaware

 State Offices

 Mr. Donald E. Williams, Director
 Division of Consumer Affairs
 Department of Community Affairs
 820 North French Street, 4th Floor
 Wilmington, DE 19801
 (302) 577-3250

 Mr. Stuart Drowos
 Deputy Attorney General for
 Economic Crime and Consumer
 Protection
 Office of Attorney General
 820 North French Street
 Wilmington, DE 19801
 (302) 577-3250

 District of Columbia

 Mr. Aubrey Edwards, Director
 Department of Consumer and
 Regulatory Affairs
 614 H Street, N.W.
 Washington, DC 20001
 (202) 727-7000

 Florida

 State Offices

 Ms. Barbara Edwards, Assistant Director
 Department  of Agriculture and
 Consumer Services
 Division of Consumer Services
 218 Mayo Building
 Tallahassee, FL 32399
 (904) 488-2226
 I (800) 342-2176
 (toll free TDD in Florida)
 1 (800) 327-3382
 (toll free info, and education, in FL)
 1 (800) 321-5366
 (toll free lemon law in FL)

Mr. Jack A. Norris Jr. Chief
Consumer Litigation Section
The Capital
Tallahassee,  FL 32399-1050
(904) 488-9105
 Mr. Richard Scott, Chief
 Consumer Division
 Office of Attorney General
 4000 Hollywood Boulevard
 Suite 505 South
 Hollywood, FL 33021
 (305) 985-4780

 County Offices

 State Attorney
 Consumer Fraud Unit
 700 S. Park Avenue
 TitusvUIe, FL  32780
 (407) 264-5230

 Mr. Stanley A. Kaufman, Director
 Broward County Consumer Affairs
 Division
 115 South Andrews Avenue, P^oom 119
 Fort Lauderdale, FL 33301
 (305) 357-6030

 Mr. Leonard Elias, Consumer Advocate
 Metropolitan Dade County
 Consumer Protection Division
 140 West Flagler Street, Suite 902
 Miami, FL 33130
 (305) 375-4222

 Mr. Frederic A. Kerstein, Chief
 Dade County Economic Crime Unit
 Office of State Attorney
 1350 N.W.  13th Terrace, Room 600
 Miami, FL 33125
 (305) 324-3030

 Mr. Henry Huerta, Manager
 Hillsborough County Department of
 Consumer Affairs
 412 East Madison Street, Room 1001
 Tampa, FL 33602
 (813)272-6750

 Mr. Larry F. Blalock, Chief
 Orange County Consumer Fraud Unit
 250 North Orange Avenue
 P.O. Box 1673
 Orlando, FL 32802          -
 (305) 836-2490

 Citizens Intake
 Palm Beach County
 Office of State  Attorney
 P.O. Drawer 2905
West Palm Beach, FL 33402
 (407) 355-3560
                                                       D-10
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 Mr. Lawrence Breeden, Director
 Palm Beach County Department of
 Consumer Affairs
 3111 S. Dixie Highway, Suite 128
 West Palm Beach, FL 33405
 (407) 355-2670

 Mr. Alfred J. Cortis, Administrator
 Pasco County Consumer Affairs Division
 7530 Little Road
 New Port Rlchey, FL 34654
 (813) 847-8110

 Mr. William H. Richards, Director
 Pinellas County Office of
 Consumer Affairs
 P.O. Box 17268
 Cleanvater, FL 34622-0268
 (813) 530-6200

 Ms. Beth Rutberg, Coordinator
 Seminole County Economic Crime Unit
 100 East First Street
 Sanford, FL 32771
 (407) 322-7534

 City Offices

 Ms. Rachel Marcus-Hendry
 Chief of Consumer Affairs
 City of Jacksonville
 Division of Consumer Affairs
 421 W. Church St., Suite 404
 Jacksonville, Fl. 32202
 (904) 630-3667

 Mr. Al Dezure, Chairman
 Lauderhill Consumer Protection Board
 1176 N.W. 42nd Way
 Lauderhill, FL 33313
 (305) 321-2450

 Mr. Irving Lopatey, Chairman
 Tamarac Board of Consumer Affairs
 7525 N.W. 88th Avenue
 Tamarac, FL 33321
 (305) 722-5900, ext. 389
 (Tuesday, Wednesday, and Thursday -
 10a.m. to Noon)

 Georgia

 State Office

 Mr. Barry Reid, Administrator
 Governors Office of Consumer Affairs
• 2 Martin Luther King, Jr., Drive, S.E.
 Plaza Level — East Tower
 Atlanta, GA 30334
 (404) 651-8600
 (404) 656-3790
 1 (800) 869-1123 (toll free in GA)
Hawaii

State Offices

Mr. Philip Doi, Director
Office of Consumer Protection
Department of Commerce and '
Consumer Affairs
828 Fort Street Mall, Suite 600B
P.O. Box 3767
Honolulu, HI 96812-3767
(808) 586-2630

Mr. Gene Murayama, Investigator
Office of Consumer Protection
Department of Commerce and
Consumer Affairs
75 Aupuni Street
Hilo, HI 96720
(808) 933-4433

Mr. Qlenn Ikemoto, Investigator
Office of Consumer Protection
Department of Commerce and
Consumer Affairs
3060 Eiwa Street
Lihue, HI 96766
(808) 241-3365

Mr. James E. Radford, Investigator
Office of Consumer Protection
Department of Commerce and
Consumer Affairs
54 High Street, P.O. Box 3767
Honolulu, HI 96812
(808) 586-2630

Idaho

State Office

Mr. Brett De Lange
Deputy Attorney General
Office of the Attorney General
Consumer Protection Unit
Statehouse, Room 113A
Boise, ID 83720-1000
(208) 334-2424
1 (800)  432-3545 (toll free in ID)

Illinois

State Offices

Ms. Drinda L. O'Connor, Director
Governors Office of Citizens Assistance
222 South College
Springfield, IL 62706
(217) 782-0244
1 (800) 642-3112 (toll free in IL)
Ms. Sally Saltzberg, Chief
Consumer Protection Division
Office of Attorney General
100 West Randolph, 12th Floor
Chicago, IL 60601
(312) 814-3580
(312) 793-2852 (TDD)

Ms. Elaine Hirsch, Director
Department of Citizen Rights
100 West Randolph, 13th Floor
Chicago, IL 60601
(312) 814-3289
(312) 814-7123 (TDD)

Regional Offices

Ms. Deborah Hagen
Assistant Attorney General and Chief
Consumer Protection Division
Office of Attorney General
500 South Second Street
Springfield, IL 62706
(217) 782-90il  *
1 (800)  252-8666 (toll free in IL)

Mr. Anthony Dyhrkopp
Assistant Attorney General
Carbondale Regional Office
Office of Attorney General
626A East Walnut Street  .
Carbondale, IL 62901
(618) 457-3505
(618) 457-4421 (TDD)

Ms. Regina Haasis
Assistant Attorney General
Champaign Regional Office
34 East Main Street
Champaign, IL 61820
(217) 333-7691 (voice/TDD)

Ms. Agather Mckeel
Assistant Attorney General
East St. Louis Regional Office
Office of Attorney General
8712 State Street
East St Louis, IL 62203
(618) 398-1006
(618) 398-1009 (TDD)

Mr. Dennis Orsey
Assistant Attorney General
Granite City Regional Office
Office of Attorney General
1314 Niedringhaus
Granite City, IL 62040
(618) 877-0404
                                                         D- 11
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 Mr. Tony L. Brasel
 Assistant Attorney General
 Knnkakcc Regional Office
 Office of Attorney General
 1012 North 5th Avenue
 Kwikakee, IL 60901
 (815) 935-8500

 Ms, Cynthia Tracy
 Assistant Attorney General
 LaSallc Regional Office
 Office of Attorney General
 1222 Shooting Park Rd., Suite 106
 Peru,IL 61354
 (815) 224-4861
 (815) 224-4864 (TDD)

 Ml, Vernon Regional Office
 Office of Attorney General
 3405 Broadway
 Mt Vernon, IL 62864
 (618) 242-8200 (voice/TDD)

 Ms. Diane Zimmerman
 Assistant Attorney General
 Pcoria Regional Office
 Office of Attorney General
 323 Main Street
 Peorta, IL 61602
 (309) 671-3191
 (309) 671-3089 (TDD)

 Quincy Regional Office
 Office of Attorney General
 523 Main Street
 Qotacy, IL 62301
 (217) 223-2221 (voice/TDD)

 Mr. Herbert S. Schultz, Jr.
 Assistant Attorney General
 Rock Island Regional Office
 Office of Attorney General
 1614 2nd Avenue
 Rock Island, IL 61201
 (309) 793-0950
 (309) 793-0956 (TDD)

 Mr. Joseph Bruscato
Assistant Attorney General
 Rockford Regional Office
Office  of Attorney General
 119 North Church Street
Rockford, IL 61101
(815) 987-7580
(815) 987-7579 (TDD)

Ms. Elizabeth Foran
Assistant Attorney General
Waukegan Regional Office
Office of Attorney General
12 South County Street
Waukegan, IL 60085
(312) 336-2207
(312) 336-2374 (TDD)

Ms. Colleen McLaughlin
Assistant Attorney General
West Chicago Regional Office
Office of Attorney Gneral
122A County Farm Road
Wheaton,. IL 60187
(312) 653-5060 (voice/TDD)

Mr. Michael Pasko
Assistant Attorney General
West Frankfort Regional Office
Office of Attorney General
222 East Main Street
West Frankfort, IL 62896
(618) 937-6453

County Offices

Mr. Allan Reissman, Supervisor
Consumer Fraud Division-303
Cook County Office of State's Attorney
303 Daley Center
Chicago, IL 60602
(312) 443-4600

Mr. William Haine, State's Attorney
Madison County Office of State's
Attorney
325 E. Vandalia
Edwardsville, IL 62025
(618) 692-6280

Mr. Floyd Atkinson, Director
Consumer Protection Division
Rock Island County Office of
State's Attorney
County Courthouse
Rock Island, IL 61201
(309) 786-4451, ext. 229

City Offices

Ms. Maty Runion, Consumer Fraud
Wheeling Township
1616 North Arlington Heights Road
Arlington Heights, IL 60004
(312) 259-7730 (Wednesdays only)

Ms. Caroline O. Shoenberger
Commissioner
Chicago Department of Consumer
Services
121 North LaSalle Street, Room 808
Chicago, IL 60602
(312) 744-4090
(312) 744-9385 (TDD)
Mr. Robert E. Hinde, Administrator
Des Plaines Consumer Protection
Commission
1420 Miner Street
Des Plaines, IL 60016
(312) 391 -5363

Indiana

State Office

Mr. David A. Miller
Chief Counsel and Director
Consumer Protection Division
Office of Attorney General
219 State House
Indianapolis, IN 46204
(317) 232-6330
l.(800) 382-5516 (toll free in IN)

County Offices

Ms. Gail Barus, Director
Consumer Protection Division
Lake County Prosecutors Office
2293 North Main Street
Crown Point, IN 46307
(219) 755-3720

Mr. Jeffrey Modisett
Marion County Prosecuting Attorney
560 City-County Building
200 East Washington Street
Indianapolis, IN 46204-3363
(317) 236-3522

Mr. Stanley Levco
Vanderburgh County Prosecuting
Attorney
108 Administraton Building
Civic Center Complex
Evansville, IN 47708
(812) 426-5150

City Office

Mr. Robert McCrady, Director
Gary Office of Consumer Affairs
Annex East
1100 Massachusetts Street
Gary, IN 46407
(219) 886-0145

Iowa

Slate Office

Mr. Steve St. Clair
Assistant Attorney General
Consumer Protection Division
                                                        D-12
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Office of Attorney General
1300 East Walnut Street, 2nd Floor
Des Moines, IA 50319
(515) 281-5926

Kansas

State Office

Mr. Daniel P. Kolditz
Deputy Attorney General
Consumer Protection Division
Office of Attorney General
301 West 10th Street
Kansas Judicial Center,
Topeka, KS 66612-1597
(913) 296-3751
1 (800) 432-2310 (toll free in KS)

County Offices

Mr. Roger A. Nordeen, Head
Consumer Fraud Division
Johnson County District
Attorney's  Office
Johnson County Courthouse
P.O. Box-728
Olathe, KS 66061
(913) 782-5000

Mr. Richard L. Schodorf, Chief Attorney
Consumer Fraud and Economic
Crime Division
Sedgwick County District Attorney's
Office
Sedgwick County Courthouse
Wichita, KS 67203
(316) 268-7921

Mr. James J. Welch
Assistant District Attorney
Shawnee County District Attorney's
Office
Shawnee County Courthouse, Room 212
Topeka, KS 66603-3922
(913) 291-4330

City Office

Mr. Brenden Long
Assistant City Attorney
Topeka Consumer Protection Division
City Attorney's Office
215 East Seventh Street
Topeka, KS 66603
(913) 295-3883

Kentucky

• State Offices
Ms. Nora K. McCormick, Director
Consumer Protection Division
Office of Attorney General .
209 Saint Clair Street
Frankfort, KY 40601-1875
(502) 564-2200,
1 (800) 432-9257 (toll free in  KY)

Mr. Robert L. Wjnlock, Administrator
Consumer Protection Division
Office of Attorney General
107 S. 4th St.
Louisville, KY 40202
(502) 588-3262
I (800) 432-9257 (Toll free in KY)

Louisiana

State Office

Ms. Mary H. Travis, Chief
Consumer Protection Section
Office of Attorney General
State Capitol Building
P.O. Box 94005
Baton Rouge, LA 70804-9005
(504) 342-7373

County Office

Sgt. Albert H. Olsen, Chief
Consumer Protection Division
Jefferson Parish District Attorney's
Office
200 Huey P. Long Avenue
Gretna, LA 70053
(504)364-3644

Maine

State Offices

Mr. William N. Lund, Superintendent
Bureau of Consumer Credit Protection
State House Station No. 35
Augusta, ME 04333-0035
(207) 582-8718
1 (800) 332-8529 (toll free)

Mr. Stephen Wessler, Chief
Consumer and Antitrust Division
Office of Attorney General
State House Station No. 6
Augusta, ME 04333
(207) 289-3716 (9 a.m.-l p.m.)

Maryland                        '

State Offices
Mr. William Leibovici, Chief
Consumer Protection Division
Office of Attorney General
200 St. Paul Place
Baltimore, MD 21202-2021
(301) 528-8662 (9 a.m.-3 p.m.)
(301) 576-6372 (TDD in Baltimore area)
(301) 565-0451 (TDD in DC  metro)
1 (800) 969-5766 (toll free)

Mr. Ronald E. Forbes, Director
Licensing & Consumer Services
Motor Vehicle Administration
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062
(301) 768-7420

Ms. Emalu Myer Twilley
Consumer Affairs Specialist
Eastern Shore  Branch Office
Consumer Protection Division
Office of Attorney General
Salisbury District Court/
Multi-service Center
210 Baptist Street, Suite 30
Salisbury, MD 21801-4976
(301) 543-6620

Mr. Larry Munson, Director
Western Maryland Branch Office
Consumer Protection Division
Office of Attorney General
138 East  Antietam Street, Suite 210
Hagerstown, MD 21740-5684
(301)791-4780

County Offices

Mr. Stephen D. Hannan, Administrator
Howard Cty. Office of Consumer Affairs
9250 Rumsey Road
Columbia, MD 21045
(301) 313-7220
(301) 313-7201, 2323 (TDD)

Ms. Barbara B. Gregg, Executive
Director
Montgomery County Office of Consumer
Affairs
100 Maryland Avenue, 3rd Floor
Rockville, MD 20850
(301) 251-7373

Ms. Michelle Tucker Rozner
Executive Director
Prince George's County
Consumer Protection Commission
9201 Basil Court
Landover, MD 20785
(301) 925-5100
(301) 925-5167 (TDD)
                                                         D-13
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Massachusetts

State Offices

Mr. Robert Sherman, Chief
Consumer Protection Division
Department of Attorney General
131 Tremont St.
Boston, MA 02111
(617) 727-8400
(information and referral only to local
consumer offices that work in
conjunction with the Department of
Attorney General)

Ms. Gloria Cordes Larson, Secretary
Executive Office of Consumer Affairs
and Business Regulation
One Ashburton Place, Room 1411
Boston, MA 02108
(617) 727-7780
(information and referral only)

Mr, Carmen Picknally
Managing Attorney
Western Massachusetts Consumer
Protection Division
Department of Attorney General
436 Dwighl Street
Springfield, MA 01103
(413) 784-1240

County Offices

Ms. Margaret Platck
Complaint Supervisor
Consumer Fraud Division
Franklin Cty. District Attorney's Office
238 Main Street
Greenfield, MA 01301
(413) 774-5102

Ms, Susan Grant, Director
Consumer Fraud Prevention
Hampshire County District Attorney's
Office
1 Court Square
Northampton, MA 01060
(413) 586-9225

Project Coordinator
Worchestcr County Consumer
Rights  Project
340 Main St., Room 370
Worchester, MA 01608
(508) 754-7420 (9:30 a.m.-4 p.m.)
City Offices

Ms. Diane J. Modica, Commissioner
Mayors Office of Consumer Affairs
and Licensing
Boston City Hall, Room 613
Boston, MA 02201
(617)  725-3320

Ms. Jean Courtney, Director
Consumer Information Center
Springfield Action Commission
P.O. Box 1449 Main Office
Springfield, MA 01101
(413)  737-4376
(Hampton and Hampshire Counties)

Michigan

State Offices

Mr. Frederick H. Hoffecker
Assistant In Charge
Consumer Protection Division
Office of Attorney General
P.O. Box 30213
Lansing,  MI 48909
(517)  373-1140

Mr. Kent Wilcox, Executive Director
Michigan Consumers Council
414 Hollister Building
106 West Allegan Street
Lansing, MI 48933
(517)  373-0947
(517)  737-0701 (TDD)

Mr. Rodger James, Acting Director
Bureau of Automotive Regulation
Michigan Department of State
Lansing, MI 48918
(517)  373-7858
1 (800) 292-4204 (toil free in MI)

County Offices

Mr. George Mullison, Prosecuting
Attorney
Bay County Consumer Protection Unit
Bay County Building
Bay City, MI 48708-5994
(517)  893-3594

Ms. Margaret DeMuynck, Director
Consumer Fraud Department
Macomb County
Office of the Prosecuting Attorney
Macomb Court Building, 6th Floor
Mt Clemens, MI 48043
(313) 469-5350
Ms. Charleen Berels, Director
Washtenaw County Consumer Services
4133 Washtenaw Road
P.O. Box 8645
Ann Arbor, MI 48107-8645
(313) 971-6054

City Office

Ms. Esther K. Shapiro, Director
City of Detroit
Department of Consumer Affairs
1600 Cadillac Tower
Detroit, MI 48226
(313) 224-3508

Minnesota

State Offices

Mr. Curt Loewe, Director
Office of Consumer Services
Office of Attorney General
117 University Avenue
St Paul, MN 55155
(612) 296-2331

Consumer Services  Division
Office of Attorney General
320 West Second Street
Duluth, MN 55802
(218) 723-4891

County Office

Ms. Kate McPherson
Citizen Protection Unit
Hennepin County Attorney's Office
C2000 County Government Center
Minneapolis, MN 55487
(612) 348-4528

City Office

Mr. James Moncur, Director
Consumer Affairs Division
Minneapolis Department  of
Licenses & Consumer Service!?
One C City Hall
Minneapolis, MN 55415
(612) 348-2080

Mississippi

State Offices

Mr. Trey Bobinger
Special Assistant Attorney General
Chief, Consumer Protection Eiivision
                                                       D-  14
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Office of Attorney General
P.O. Box 22947
Jackson, MS 39225-2947
(601) 354-6018

Mr. Joe B. Hardy, Director
Regulatory Services
Department of Agriculture and
Commerce
500 Greymont Avenue
P.O. Box 1609
Jackson, MS 39215
(601) 354-7063

Ms. Mattie T. Stevens
Consumer Counselor
Gulf Coast Regional Office
of the Attorney General
P.O. Box 1411
Biloxi, MS 39533
(601) 436-6000

Missouri

Slate Offices

Office of Attorney General
Consumer Conplaints or Problems
P.O. Box 899
Jefferson City, MO 65102
(314) 751-3321
1 (800) 392-8222 (toll free in MO)

Mr. Henry Herschel, Chief Counsel
Trade Offense Division
Office of Attorney General
P.O. Box 899
Jefferson City, MO 65102
(314) 751-3321
1 (800) 392-8222 (toll free .in MO)

Montana

Consumer Affairs Unit
Department of. Commerce
1424 Ninth Avenue
Helena, MT 59620
(406) 444-4312

Nebraska

State Office

Mr. Paul N. Potadle
Assistant Attorney General
 Consumer Protection Division
 Department of Justice
 2115 State Capitol
 P.O. Box 98920
 Lincoln, NE 68509
 (402) 471-2682
 County Office

 Mr. James Jansen
. Douglas County Attorney
 County Attorney's Office
 428 Hall of Justice
 17th and Farnam
 Omaha, NE 68183
 (402) 444-7040

 Nevada

 State Offices

 Mr. Myram Borders
 Commissioner of Consumer Affairs
 Department of Commerce
 State Mail Room Complex
 Las Vegas, NV 89158
 (702) 486-7355
 1 (800) 992-0900 (toll free in NV)

 Mr. Ray Trease
 Consumer Services Officer
 Consumer Affairs Division
 Department of Commerce
 4600 Kietzke Lane, M-245
 Reno, NV 89502
 (702) 688-1800
 1 (800) 992-0900 (toll free in NV)

 County Office

 Mr. John Long, Investigator
 Consumer Fraud Division
 Washoe Cry. District Attorney's Office
 P.O. Box 11130
 Reno, NV 89520
 (702) 328-3456

 New Hampshire

 State Office

 Chief
 Consumer Protection and Antitrust
 Bureau
 Office of Attorney General
 State House Annex
 Concord, NH 03301
 (603) 271-3641

 New Jersey

 State Offices

 Ms. Patricia A. Royer, Director
 Division of Consumer Affairs
 P.O. Box 45027
 Newark, NJ 07101
 (201) 648-4010
Ms. Cindy K. Miller
Deputy Attorney General
NJ Division of Law
1207 Raymond Boulevard
P.O. Box 45029
Newark, NJ 07101
(201) 648-7579

Mr. Wilfred Caraballo, Commissioner
Department of the Public Advocate
CN 850, Justice Complex
Trenton, NJ 08625
(609) 292-7087
1 (800) 792-8600 (toll .free in NJ)

County Offices

Mr. William H. Ross HI, Director
Atlantic County Consumer Affairs
1333 Atlantic Avenue, 8th Floor
Atlantic City, NJ 08401
(609) 345-6700

Mary E. Courtney, Director
Bergen County Division of
Consumer Affairs
21 Main Street,  Room 101-E
Hackensack, NJ 07601-7000
(201)646-2650  '

Ms. Renee L. Borstad, Director
Burlington County Office of
Consumer Affairs
49 Rancocas Road
Mount Holly, NJ 08060
(609) 265-5054

Ms. Patricia Tuck, Director
Camden County Consumer Affairs
1800 Pavilion West
2101 Ferry Avenue, Suite 609
Camden, NJ 08104
(609) 757-8387

Mr. Mark Diederich,  Director
Cape May County Consumer Affairs
DN-310, Central Mail Room
Cape May Court House
Cape May, NJ 08210
(609) 465-1076

Mr. Louis G. Moreno, Director
Cumberland County Department of
Consumer Affairs and Weights and
Measures
788 East Commerce Street
Bridgeton, NJ 08302
(609) 453-2202
                                                        D- 15
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 Director
 Essex County Consumer Services
 15 Southmunn Avenue, 2nd Boor
 East Orange, NJ 07018
 (201) 678-8071
 (201) 678-8928

 Mr,  Edward McGoldrick, Director
 Gloucester County Consumer Affairs
 1S2  North Broad Street
 Woodbury, NJ 08096
 (609) 853-3349
 (609) 848-6616 (TDD)

 Ms.  Barbara Donnelly, Director
 Hudson County Division of
 Consumer Affairs
 595  Newark Avenue
 Jersey City, NJ 07306
 (201) 795-6295

 Ms,  Helen Mataka, Director
 Hunterdon County Consumer Affairs
 P.O. Box 283
 Lebanon, NJ 08833
 (908) 236-2249

 Ms.  Donna Gionannetti, Division Chief
 Mercer County Consumer Affairs
 640 South Broad Street, Room 229
 Trenton, NJ 08650-0068
 (609) 989-6671

 Mr.  Lawrence Cimmino, Director
 Middlesex County Consumer Affairs
 149 Kearney Avenue
 Perth Amboy, NJ 08861
 (201) 324-4600

 Ms. Dorothy H. Avallone, Director
 Monmouth County Consumer Affairs
 1 East Main Street
 P.O. Box 1255
 Freehold, NJ 07728-1255
 (201) 431-7900

 Ms. Janet Opiekun, Director
 Morris County Consumer Affairs
 P.O. Box 900
 Morristown, NJ 07963-0900
 (201) 285-6070
 (201) 584-9189 (TDD)

 Mr, Kenneth Lcake, Director
 Ocean County Consumer Affairs
 P.O. Box 2191
 County Administration Building
 Room 130-1
Toms River, NJ 08754-2191
(908) 929-2105
Ms. Mary Ann Maloney, Director
Passaic County Consumer Affairs
County Administration Building
309 Pennsylvania Avenue
Paterson, NJ 07503
(201) 881-4547, 4499

Ms. Ruth A. Hotz
Somerset County Consumer Affairs
County Administration Building
P.O. Box 3000
Somerville, NJ 08876
(908) 231-7000, ext. 7400

Mrs. Ollie Jones, Office Manager
Union County Consumer Affairs
300 North Avenue East
P.O. Box 186
Westfield, NJ 07091
(201) 654-9840

Ms. Barbara McHeniy, Director
Warren Consumer Affairs
Dumont Administration Building
Route 519
Belvedere, NJ 07823
(908) 475-6500

City Offices

Ms. Lorraine Sudia, Director
Brick Consumer Affairs
Municipal Building
401 Chambers Bridge Road
Brick, NJ 08723
(908) 477-3000, ext. 296

Mr. Lawrence A. Eleuteri, Director
Cinnaminson Consumer Affairs
Municipal Building
1621 Riverton Road
Cinnaminson, NJ 08077
(609) 829-6000

Ms. Theresa Ward,  Director
Clark Consumer Affairs
430 Westfield Avenue
Clark, NJ 07066
(908) 388-3600

Ms. Maty Ann Pizello, Director
Elizabeth Consumer Affairs
City Hall
60 Winfield Scott Plaza
Elizabeth, NJ 07203
(201)  820-4183
Mr. H. Gerald Nimiera, Director
Fort Lee Consumer Protection Board
Borough Hall
309 Main Street
Fort Lee, NJ 07024
(201) 592-3579

Ms. Libby Saltzman, Director
Glen Rock Consumer Affairs
Municipal Building, Harding Plaza
Glen Rock, NJ 07452-2100
(201) 670-3956

Mr. Robert King
Consumer Advocate
City hall
94 Washington Street
Hoboken, NJ 07030
(201) 420-2038

Ms. Bernadine Jacobs, Director
Livingston Consumer Affairs
357 South Livingston Avenue
Livingston, NJ 07039
(201) 535-7976

Ms. Genevieve Ross, Director
Middlesex Borough Consumer Affairs
1200 Mountain Avenue
Middlesex, NJ 08846
(201)  356-8090

Ms. Mildred Pastore, Director
Mountainside Consumer Affairs
1455 Coles Avenue
Mountainside,  NJ 07092
(201) 232-6600

Mr. Max Moses
Department of Community Services
Municipal Building
North Bergen, NJ 07047
(201) 330-7292, 91

Ms. Annmarie Nicileete, Director
Nutley Consumer Affairs
City Hall
228 Chestnut Street
Nutley, NJ 07110
(201) 284-4936

Ms. Beth Jenkins, Director
Parsippany Consumer Affairs
Municipal Building, Room 101
1001 Parsippany Boulevard
Parsippany, NJ 07054
(201) 263-7011
                                                       D- 16
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Ms. Maria Jiminez, Director
Perth Amboy Consumer Affairs
City Hall, 260 High Street
Perth Amboy, NJ 08861
(201) 826-0290, ext. 61, 62

Ms. Priscilla Castles, Director
Piainfield Action Services
510 Watchtung Avenue
Plainfield, NJ 07060
(201) 753-3519

Michael B. Bukatman, Director
Secaucus Department of
Consumer Affairs
Municipal Government Center
Secaucus, NJ 07094
(201) 330-2019

Ms. Marion Cramer, Director
Union Township Consumer Affairs
Municipal Building
1976 Morris Avenue
Union, NJ 07083
(201) 688-6763

Mr. Charles A. Stern, Director
Wayne Township Consumer Affairs
475 Valley Road
Wayne, NJ 07470
(201) 694-1800, ext. 290

Mr. John Wietzel, Director
Weehawken Consumer Affairs
400 Park Avenue
Weehawken, NJ 07087
(201) 319-6005

Mr. John Busatell, Director
West New York Consumer Affairs
428 60th Street
West New York, NJ 07093
(201) 861-2522

New Mexico

State Office

Consumer Protection Division
Office of Attorney General
P.O. Drawer 1508
Santa Fe, NM 87504
(505) 827-6060
1 (800) 432-207.0 (toll free in NM)

New York

State Offices
Mr. Richard M. Kessel
Chairperson and Executive Director
New York State Consumer
Protection Board
99 Washington Avenue
Albany, NY 12210-2891
(518) 474-8583

Ms. Rachael Kretser
Assistant Attorney General
Bureau of Consumer Frauds and
Protection
Office of Attorney General
State Capitol
Albany, NY 12224
(518) 474-5481

Mr. Richard Kessel
Chairperson and Executive Director
New York State Consumer
Protection Board
250 Broadway, 17th Floor
New York, NY 10007-2593
(212) 417-4908 (complaints)
(212) 417-4482 (inquiries)

Mr. John Corwin
Assistant Attorney General
Bureau of Consumer Frauds and
Protection
Office of Attorney General
120 Broadway
New York, NY 10271
(212) 341-2345

Regional Offices

Mr. John R. Marshall, Jr.
Assistant Attorney General in Charge
Binghamton Regional Office
Office of Attorney General
59-61 Court Street, 7th Floor
Binghamton, NY 13901
(607) 773-7877

Mr. Peter B. Sullivan
Assistant Attorney General in Charge
Buffalo Regional Office
Office of Attorney General
65 Court Street
Buffalo, NY 14202
(716) 847-7184

Mr. Alan J. Burczak
Assistant Attorney General in Charge
Plattsburgh Regional Office
Office of Attorney General
70 Clinton Street
Plattsburgh, NY 12901
(518) 563-8012
Mr. Kent L. Mardon
Assistant Attorney General in Charge
Poughkeepsie Regional Office
Office of Attorney General
235 Main Street
Poughkeepsie, NY 12601
(914) 485-3920

Mr. Eugene Welch
Assistant Attorney General in Charge
Rochester Regional Office
Office of Attorney General
144 Exchange Boulevard
Rochester, NY 14614
(716) 546-7430

Ms. Susan B. Blum
Assistant Attorney General in Charge
Suffolk Regional Office
Office of Attorney General
300 Motor Parkway
Hauppauge, NY 11788
(516) 231-2400

Mr. John R. Voninski
Assistant Attorney General in Charge
Syracuse Regional Office
Office of Attorney General
615 Erie Boulevard West
Syracuse, NY 13204-2465
(315)448-4848

Ms.Aniela J. Carl
Assistant Attorney General in Charge
Utica Regional Office
Office of Attorney General
207 Genesee Street
Utica, NY 13501
(315) 793-2225

County Offices

Mr. Thomas M. Jablonowski
Deputy Director of General Services
Broome County Bureau of
Consumer Affairs
Governmental  Plaza, P.O. Box 1766
Binghamton, NY 13902
(607) 778-2168

Mr. Nelson Kranker, Director
Dutchess County Department of
Consumer Affairs
38-A Dutchess turnpike
Poughkeepsie,  NY 12603
(914) 471-6322

Ms. Candace K. Vogel
Assistant District Attorney
Consumer Fraud Bureau
                                                        D-17
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Erie County District Attorney's Office
25 Delaware Avenue
BuIT«Io, NY 14202
(716) 858-2424

Mr. James B. Picken, Commissioner
Nassau Counly Office of
Consumer Affairs
160 Old Country Road
Mtoeofo, NY 11501
(516) 535-2600

Mr. John McCullough
Executive Director
New Justice Conflict
Resolution Services Inc.
210 East Fayctte Street, Suite 700
Syracuse, NY 13202
(315) 471-4676

Mr. Edward J. Brown, Commissioner
Orange County Department Consumer
Affairs and Weights and Measures
99 Main Street
Goshcn, NY 10924
(914) 294-5151, ext. 1762

Mr. Francis D. Phillips II
District Attorney
Orange County District Attorney's Office
255 Main Street
County Government Center
Goshen, NY 10924
(914) 294-5471

Mr. Joseph LaBarbera
Putnam County Office Facility
Department of Consumer Affairs
Myrtle Avenue
M»hop«c Falls, NY 10542-0368
(914) 621-2317

Mr. Alfred J. Stelzl
Director/ Coordinator
Rockland County Office of
Consumer Affairs
County Office Building
18 New Hcmpstead Road
New City, NY 10956
(914) 638-5282

Mr. Dennis S. Abbey, Director
Stcuben County Department of Weights,
Measures and Consumer Affairs
3 East  Pultcney Square
B«th, NY  14810
(607) 776-9631
(607) 776-9631, ext 2101 (voice/TOD)
Ms. Jane Devine, Commissioner
Suffolk County
Department of Consumer Affairs
Suffolk County Center
Hauppauge, NY 11788
(516) 360-4600

Mr. Jon Van Vlack, Director
Ulster County Consumer Fraud Bureau
285 Wall Street
Kingston, NY 12401
(914) 339-5680, ext. 240

Mr. Jeffrey A. Conte, Acting Director
Westchester County
Department of Consumer Affairs
Room 104, Michaelian Office Building
White Plains, NY 10601
(914) 285-2155

City Offices

Mr. Steven M. Nagel, Director
Babylon Consumer Protection Board
Town Hall Office Annex
281 Phelps Lane
North Babylon, NY 11703
(516) 422-7636

Town of Colonie Consumer Protection
Memorial Town  Hall
Newtonville, NY 12128
(518) 783-2790

Mr. Stephen Pedone, Commissioner
Mt. Vernon Office of Consumer Affairs
City Hall
Mt Vernon, NY 10550
(914) 665-2433

Mr. Mark Green, Commissioner
New York City Department of Consumer
Affairs
42 Broadway
New York, NY 10004
(212) 487-4444

Bronx Neighborhood Office
New York City Department of Consumer
Affairs
1932 Arthur Avenue, Room 104-A
Bronx, NY 10457
(212) 579-6766

Brooklyn Neighborhood Office
New York City Department of Consumer
Affairs
1360 Fulton Street, Room 320
Brooklyn, NY 11216
(718) 636-7092
Ms. Isabel Butler, Director
Queens Neighborhood Office
New York City Department of Consumer
Affairs
120-55 Queens Boulevard, Room 301A
Kew Gardens, NY 11424
(718) 261-2922

Ms. Johanna Kepley, Director
Staten Island Neighborhood Office
New York City Department of Consumer
Affairs
Staten Island Borough Hall, Room 422
Staten Island, NY 10301
(718) 390-5154

Mr. Joseph Kapuscinski, Director
City of Oswego Office of
Consumer Affairs
City Hall
West Oneida Street
Oswego, NY 13126
(315)342-8150

Ms. Cathie Dworkin, Chairwoman
Ramapo Consumer Protection Board
Ramapo Town Hall
237 Route 59
Suffern, NY 10901-5399
(914) 357-5100

Schenectady Bureau of Consumer-
Protection
City Hall, Room 22
Jay Street
Schenectady, NY 12305
(518) 382-5061

Mr. Jack Casey, Director
White Plains Department of Weights and
Measurss
77 South Lexington Avenue
White Plains, NY 10601-2512
(914) 422-6359

Mr. Ralph A. Capozzi, Director
Yonkers Office of Consumer
Protection, Weights and Measures
201 Palisade Avenue
Yonkers, NY 10703
(914) 377-6807

North Carolina

State Office

Mr. James C. Gulick
Special Deputy Attorney General
Consumer Protection Section
Office of Attorney General
                                                       D- 18
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Department of Justice Building
P.O. Box 629
Raleigh, NC 27602
(919) 733-7741

North Dakota

State Offices

Mr. Nicholas J. Spaeth
Office of Attorney General
600 East Boulevard
Bismarck, ND 58505
(701) 224-2210
I (800) 472-2600 (toll free in ND)

Mr. Thomas Engelhardt, Director
Consumer Fraud Division
Office of Attorney General
600 East Boulevard
Bismarck, ND 58505
(701) 224-3404
1 (800) 472-2600 (toll free in ND)

County Office

Mr. Kent Keys, Executive Director
Quad County Community Action Agency
27 1/2 South Third Street
Grand Forks,  ND 58201
(701) 746-5431

Ohio

State Offices

Ms. Diane Goss Paynter
Consumer Frauds and Crimes Section
Office of Attorney General
30 East Broad Street
State Office Tower, 25th Floor
Columbus, OH 43268-0410
(614) 466-4986 (complaints)
(614) 466-1393 (TDD)
1 (800) 282-0515 (toll free in OH)

Mr. William A> Spratley,
Consumers' Counsel
77 South High Street, 15th Floor
Columbus, OH 43266-0550
(614) 466-9605 (voice/TDD)
1 (800) 282-9448 (toll free in Ohio)

County Offices

Mr. Richard Whitehouse, Director
Economic Crime Division
Franklin County Office  of
Prosecuting Attorney
369 South High Street
Columbus, OH 43215
(614) 462-3555
Mr. Steven C. LaTourette
County Prosecutor
Consumer Protection Division
Lake County Office of Prosecuting
Attorney
Lake County Court House
Painesville, OH 44077
(216) 357-2683
1 (800) 899-5253

Mr. Robert A. Skinner
Assistant Prosecuting Attorney
Montgomery County Fraud Section
Dayton Montgomery County Courts
Building
301 W. 3rd Street
Dayton, OH 45402
(513) 225-5757

Mr. David Norris, Prosecuting Attorney
Portage County
Office of Prosecuting Attorney
466 South Chestnut Street
Ravenna, OH 44266-0671        . .
(216) 296-4593

Mr. Lynn C. Slaby   ,
Prosecuting Attorney
Summit County
Office of Prosecuting Attorney
53 University Avenue
Akron, OH 44308-1680
(216) 379-2800

City Offices

Mr. Steven Kurtz, Chief
Cincinnati Office of
Consumer Protection
Division of Human Services
City Hall, Room 126
Cincinnati, OH 45202
(513) 352-3971

Mr. Anthony H. Julian, Director
Youngstown Division of Consumer
Affairs
26 South Pheips Street
City Hall
Youngstown, OH 44503-1318
(216) 742-8884

Oklahoma

State Offices

Ms. Jane Wheeler
Assistant Attorney General
Office of Attorney General
420 West Main Street, Suite 550
Oklahoma Cite, OK 73102
(405) 521-4274
Mr. Prescott H. Cowley, Administrator
Department of Consumer Credit
4545 Lincoln Boulevard, Suite 104
Oklahoma City, OK 73105-3408
(405) 521-3653

Oregon

State Office

Mr. Timothy Wood, Attorney in Charge
Financial Fraud Section
Department of Justice
Justice Building
Salem, OR 97310
(503) 378-4320

Pennsylvania

State Offices

Mr. Renardo Hicks, Director
Bureau of Consumer Protection
Office of Attorney General
Strawberry Square,  14th Floor
Harrisburg, PA 17120
(717) 787-9707
1 (800) 441-2555 (toll free in PA)

Mr. Irwin A. Poppwsky
Consumer Advocate
Office of Consumer Advocate-Utilities
Office of Attorney General
1425 Strawberry Square
Harrisburg, PA 17120
(717) 783-5048 (utilities only)

Mr. Michael Butler
Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
27 North Seventh Street
Allentown, PA 18101
(215) 821-6690

Mr. Joseph Farrell,- Director
Bureau of Consumer Services
Pennsylvania Public Utility Commission
203 North Office Building
Harrisburg, PA 17120
(717) 787-4970 (out-of-state calls only)
1 (800) 782-1110 (toll free in PA)

Mrv Daniel R. Goodemote
Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
919 State Street, Room 203
Erie, PA 16501
(814)871-4371
                                                        D- 19
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Mr. Robin David Blcecher
Attorney in Charge
Bureau of Consumer Protection
Office of Attorney General
132 Kline Village
lUnisburg, PA 17104
(717) 787-7109
1 (800) 441-2555

Mn Barry Creany
Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
1GA Building, Route 219 North
P.O. Box 716
Ebensburg, PA 15931
(814) 949-7900

Mr. John E. Kclley
Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney general
21 South 12th Street, 2nd Floor
Philadelphia, PA 19107
(215) 560-2414
I (800) 441-2555 (toll free in PA)

Ms. Carcn L. Mariani
Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
Manor Complex,  5th Floor
564 Forbes Avenue
Pittsburgh, PA 15219
(412) 565-5394

Mr. J.P. McGowan
Deputy Attorney General
Bureau of Consumer Protection
Office of Attorney General
State Office Building, Room 358
100 Lackawanna Avenue
Scranton, PA 18503
(717) 963-4913

County Offices

Mr. Sidney Elkin, Chairperson
Beaver County Alliance for
Consumer Protection
699 Fifth Street
B««vcr, PA 15009-1997
(412) 728-7267

Mr. A Courtney Yelle
Director/Chief Sealer
Bucks County Consumer Protection,
Weights and Measures
50 North Main
Doyleslown, PA 18901
(215) 348-7442
•Mr. Robert Taylor, Director
Chester County Bureau of Consumer
Protection, Weights and Measures
Courthouse, 5th Floor, North Wing
High and Market Street
West Chester, PA 19380
(215) 431-6150

Ms. Karen A. Koblish
Consumer Mediator
Cumberland County Consumer Affairs
One Courthouse Square
Carlisle, PA 17013-3387
(717) 240-6180

Ms. Evelyn Yancoskie, Director
Delaware County Office of
Consumer Affairs, Weights and
Measures
Government Center Building
Second and Olive Streets
Media, PA 19063
(215) 891-4865

Ms. Helen Dunigan, Director
Montgomery County
Consumer Affairs Department
County Courthouse
Norristown, PA 19404
(215) 278-3565

City Office

Mr. James Fitzpatrick, Chief
Economic Crime Unit
Philadelphia District Attorney's Office
1421 Arch Street
Philadelphia, PA 19102
(215) 686-8750

Puerto Rico

Mr. Luis Roberto Pinero, Secretary
Department of Consumer Affairs
Minillas Station, P.O. Box 41059
Santurce, PR 00940
(809) 721-0940

Mr. Hector Rivera Cruz, Secretary
Department of Justice
P.O. Box 192
San Juan, PR 00902
(809) 721-2900

Rhode Island

State  Offices

Ms. Lee Baker, Director
Consumer Protection Division
Department of Attorney General
72 Pine Street
Providence, RI 02903
(401) 277-2104
(401) 274-4400, ext. 354 (voice TDD)
1 (800) 852-7776 (toll free in RI)

Mr. Edwin P. Palumbo
Executive Director
Rhode Island Consumers' Council
365 Broadway
Providence, RI 02909
(401) 277-2764

South Carolina

State Offices

Mr. Ken Moore
Assistant Attorney General
Consumer Fraud and Antitrust Section
Office of Attorney General
P.O. Box 11549
Columbia, SC 29211
(803) 734-3970

Mr. Steve Hamm, Administrator
Department of Consumer Affairs
P.O. Box 5757
Columbia, SC 29250-5757
(803) 734-9452
(803) 734-9455 (TDD)
1 (800) 922-1594 (toll free in SC)

Mr. W. Jefferson Bryson, Jr.
State Ombudsman
Office of Executive Policy and Program
1205 Pendleton Street, Room 412
Columbia, SC 29201
(803) 734-0457
(803) 734-1147 (TDD)

South Dakota

Mr. Jeff Hallem
Assistant Attorney General
Division of Consumer Affairs
Office of Attorney General
500 East Capitol
State Capitol Building
Pierre, SD 57501-5070
(605) 773-4400

Tennessee

State Offices

Mr. Perry A. Craft
Deputy Attorney General
Antitrust and Consumer Protection
Division
                                                       D-20
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 Office of Attorney General
 450 James Robertson Parkway
 Nashville, TN 37243-0485
 (615) 741-2672

 Ms. Elizabeth Owen, Director
 Division of Consumer Affairs
 Department of Commerce and Insurance
 500 James Robertson Parkway
 Nashville, TN 37243-0600
 (615) 741-4737
 1 (800) 342-8385 (toll free in TN)
 1 (800) 422-CLUB 9toll free health club
 hotline in TN)

 Texas

 State Offices

 Mr. Joe Crews
 Assistant Attorney General and Chief
 Consumer Protection Division
 Office of Attorney General
 P.O. Box 12548
 Austin, TX 78711
 (512)463-2070

 Mr. Stephen Gardner
 Assistant Attorney General
 Consumer Protection Division
 Office of Attorney General
 714 Jackson Street, Suite 700
 Dallas, TX 75202-4506
 (214) 742-8944

 Ms. Viviana Patino
 Assistant Attorney General
 Consumer-Protection Division
 Office of Attorney General
 6090 Surety Drive, Room 260
 El Paso, TX 79905
 (915) 772-9476

 Mr. Richard Tomlinson
 Assistant Attorney General
 Consumer Protection Division
 Office of Attorney General
 1019 Congress Street, Suite 1550
 Houston, TX 77002-1702
 (713) 223-5886

 Mr. Robert E. Reyna
• Assistant Attorney General
 Consumer Protection Division
 Office of Attorney General
 1208 14th Street, Suite 801
 Lubbock, TX 79401-3997
 (806) 747-5238
Mr. Thomas M. Bernstein
Assistant Attorney General
Consumer Protection Division
Office of Attorney General
3600 North 23rd Street, Suite 305
McAllen, TX 78501-1685
(512) 682-4547

Mr. Aaron Valenzuela
Assistant Attorney General
Consumer Protection Division
Office of Attorney General •
200 Main Plaza, Suite 400
San Antonio, TX 78205-1607
(512) 225-4191

Office of Consumer Protection
State Board of Insurance
816 Congress Avenue, Suite 1400
Austin, TX 78701-2430
(512) 322-4143

County Offices

Mr. Ted Steinke
Assistant District Attorney and Chief of
Dallas County District Attorney's Office
Specialized Crime Division
133 North Industrial Boulevard, LB 19
Dallas, TX 75207-4313
(214) 653-5836

Mr. Russel Turbeville
Assistant District Attorney and Chief
Harris County Consumer Fraud Division
Office of District Attorney
201 Fannin, Suite 200
Houston, TX 77002-1901
(713) 221-5836

City Offices

Ms. Adela Gonzalez, Director
Dallas Consumer Protection Division
Health and Human Services Department
320 East Jefferson Boulevard, Suite 312
Dallas, TX 75203
(214) 948-4400

Utah

State Offices

Mr. Gary L.  Hansen, Director
Division of Consumer Protection
Department  of Commerce
160 East 3rd South, P.O. Box 45802
Salt Lake CWy, UT 84145-0802
(801) 530-6601
Ms. Sheila Page
Assistant Attorney General for
Consumer Affairs
Office of Attorney General
115 State Capitol
Salt Lake City, UT 84114
(801) 538-1331

Vermont

State Offices

Mr. J. Wallace Malley
Assistant Attorney General and Chief
Public Protection Division
Office of Attorney General
109 State Street
Montpelier, VT 05609-1001
(802) 828-3171

Mr. Bruce Martell, Supervisor
Consumer Assurance Section
Department of Agriculture, Food,
and Market
116 State Street
MontpeUer, VT 05602-2901
(802) 828-2436

Virgin Islands

Mr. Clement Magras, Commissioner
Department of Licensing
and Consumer Affairs
Property and Procurement Building
Subbase#l,Rm. 205
SL Thomas, VI 00802
(809) 774-3130

Virginia

State Offices

Mr. Frank Scales, Jr., Chief
Antitrust and Consumer Litigation
Section
Office of Attorney General
Supreme Court Building
101 North Eighth Street
Richmond, VA 23219
(804) 786-2116
1 (800) 451-1525 (toll free in VA)

Ms. Betty Blakemore, Director
Division of Consumer Affairs
Department of Agriculture and
Consumer Services
Room 101, Washington Building
1100 Bank Street. P.O. box 1163
Richmond, VA 23219
(804) 786-2042
                                                         D-21
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 Mr. Robert Minnick, Investigator
 Northern Virginia Branch
 Office of Consumer Affairs
 Department of Agriculture and
 Consumer Services
 100 North Washington Street, Suite 412
 Falls Church, VA 22046
 (703) 532-1613

 County Offices

 Ms. Diane Jcmmott, Section Chief
 Arlington County
 Office of Citizen and Consumer Affairs
 #1 Courthouse Plaza Room Suite 314
 2100 Clarendon Blvd.
 Arlington, VA 22201
 (703) 358-3260

 Mr. Ronald B. Mallard, Director
 Fairfax County Department of Consumer
 Affairs
 3959 Fender Drive, Suite 200
 Fairfax, VA 22030-6093
 (703) 246-5949
 (703) 591-3260 (TDD)

 Mr, Hubert King, Administrator
 Prince William County
 Office of Consumer Affairs
 4370 Ridgewood Center Drive
 Prince William, VA 22192-9201
• (703) 792-7370

 City Offices

 Ms. Rose Boyd, Director
 Alexandria Office of Citizens Assistance
 City Hall
 P.O. Box 178
 Alexandria, VA 22313
 (703) 838-4350
 (703) 838-5056 (TDD)

 Mr. Robert L, Gill, Cooordinator
 Division of  Consumer Affairs
 City Hall Building
 Norfolk, VA 23501
 (804) 441-2821
 (804) 441-2000 (TDD)

 Ms, Dclores Daniels
 Assistant to the City Manager
 Roanokc Consumer Protection Division
 364 Municipal Building
 215 Church Avenue, S.W.
 Roanoke, VA 24011
 (703) 981-2583
Mr. J. N. McClanan, Director
Consumer Affairs Division
Office of the Commonwealth's Attorney
3500 Virginia Beach Boulevard
Virginia Beach, VA 23452
(804) 431-4610

Washington

State offices
Ms. Renee Olbricht, Investigator
Consumer and Business Fair
Practices Division
Office of the Attorney General
111 Olympia Avenue, NE
Olympia, WA 98501
(206) 753-6210

Ms. Sally Sterling
Director of Consumer Services
Consumer and Business Fair
Practices Division
Office of the Attorney General
900 4th Avenue, Suite 2000
Seattle, WA 98164
(206) 464-6431
1 (800) 551-4636 (toll free in WA)

Mr. Owen Clarke, Chief
Consumer and Business
Fair Practices Division
Office of the Attorney General
West 1116 Riverside Avenue
Spokane, WA 99201
(509) 456-3123

Ms. Cynthia Lanphear, Contact Person
Consumer and Business Fair
Practice Division
Office of the Attorney General
1019 Pacific Avenue, 3rd Floor
Tacoma,  WA 98402-4411
(206) 593-2904

County Offices

Ms. Kristie Anderson, Director
Department of Weights and Measures
3200 Cedar Street
Everett, WA 98201
(206) 259-8810

Mr. C. Patrick Sainsbury
Chief Deputy Prosecuting Attorney
Fraud Division
1002 Bank of California
900 4th Avenue
Seattle, WA 98104
(206) 296-9010
 Mr. Dale H. Tiffany, Director
 Seattle Department of
 Licenses and Consumer Affairs
 102 Municipal Building
 600 4th Avenue
'Seattle, WA 98104-1893
 (206) 684-8484

 West Virigia

 State Offices

 Mr. Robert J. Lament,  Director
 Consumer Protection Division
 Office of Attorney General
 812 Quarrier Street, 6th Floor
 Charleston, WV 25301
 (304) 348-8986
 1 (800) 368-8808 (toll free in WV)

 Mr. Stephen Casto, Director
 Division of Weights And Measures
 Department of Labor
 1800 Washington Street, East
 Bldg. #3, Room 319
 Charleston, WV 25305
 (304)348-7890

 City Office

 Mrs. Carolyn Lawler, Director
 Department of Consumer Protection
 P.O. Box 2749
 Charleston, WV 25330
 (304) 348-8172

 Wisconsin

 State Offices

 Mr. John Alberts, Administrator
 Division of Trade and Consumer
 Protection
 Department of Agriculture, Trade and
 Consumer Protection
 801 West Badger Road
 P.O. Box 8911
 Madison, WI 53708
 (608) 266-9836
 1 (800) 422-7128 (toll free in WI)

 Ms. Margaret Quaid
 Regional Supervisor
 Division of Trade and Consumer
 Protection
 Department of Agriculture, Trade and
 Consumer Protection
 927 Loring Street
 Aitoona, WI 54720
 (715) 839-3848
 1 (800) 422-7128 (toll free in WI)
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Mr. Eugene E. Lindauer, Regional
Supervisor
Division of Trade and Consumer
Protection
Department of Agriculture,
Trade and Consumer Protection
200 North Jefferson Street, Suite 146A
Green Bay, WI 54301
(414) 448-5111

Regional Supervisor
Division of Trade and Consumer
Protection
Department of Agriculture, Trade and
Consumer Protection
3333 N.. Mayfair Road, Suite 114
Milwaukee, WI 53222-3288
(414) 257-8956

Mr. James D. Jeffries
Assistant Attorney General
Office of Consumer Protection and
Citizen Advocacy
Department of Justice
P.O. Box 7856
Madison, WI 53707-7856
(608) 266-1852
1 (800) 362-8189 (toll free in WI)

Mr. Nadim Sahar
Assistant Attorney General
Office of Consumer Protection
Department of Justice
Milwaukee State Office Building
819 North 6th Street, Room 520
Milwaukee, WI 53203-1678
(414) 227-4948
1 (800) 362-8189 (toll free in WI)

County Offices

Mr. Gregory Grau, District Attorney
Marathon County District Attorney's
Office
Marathon County Courthouse
Wausau, WI 54401
(715) 847-5555

Mr. Daryl Nevers
Assistant District Attorney        ;
Milwaukee County District Attorney's
Office
Consumer Fraud Unit
821 West State Street,  Room 412
Milwaukee, WI 53233
(414) 278-4792
Mr. James A. Dehne
Consumer Fraud Investigator
Racine County Sheriffs Department
717 Wisconsin Avenue
Racine, WI 53403
(414) 636-3125

Wyoming

State Office

Mr. Mark Moran
Assistant Attorney General
Office of Attorney General
123 State Capitol Building
Cheyenne, WY 82002
(307) 777-7874
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                                                                          * US. GOVERNMENT PRINTING OFFICEil 993-715-003/87056
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