ly disassembled. Each component part is cleaned and

 WasteWi$e Update
WasteWiSe Update
(Continued from page 3)

Capturing Energy and Resources
  Because fewer raw materials are used, remanufacturing
conserves energy and natural resources. Remanufacturing
automotive parts, for example, conserves an estimated 60
percent of the energy used in making the original product. It
also reduces air pollution by keeping metals out of the re-
smelting process. Studies conducted by the Fraunhofer
Institute in Stuttgart, Germany, state that the energy saved
worldwide in a year by the remanufacturing industry is
equivalent to the energy contained in 10,700,000 barrels of
crude oil. In addition, the raw materials savings equals
155,000 railroad cars filled to capacity.1
  Due to the numerous lives it gives a product, remanufactur-
ing also conserves natural resources. According to industry
experts, for each pound of new material used in remanufactur-
ing, 5 to 9 pounds of original materials are conserved. And
that's not all. Purchasing a remanufactured product can cost as
much as 50 percent less than a new product, which can add up
to real savings. Keeping durable goods out of the waste stream
also helps companies save money in avoided disposal costs.
Assuring Quality in

Remanufactured Products—^

   Have concern§;aboutpj:odu'ct quality kept you from
purchasing a remaTfufactured product? Many high-quality
remanufactured products are available, but as with other pur-
chases, you may need to shop around. WasteWi$e suggests
the following steps to ensure that remanufactured products
meet your needs:
• Ask questions. Find out the remanufacturer s quality stan-
  dards, the procedures implemented to guarantee quality,
  what percentage of sold products are returned with
  defects, whedier the product performs to original equip-
  ment specifications, and what warranties are provided.
• See it in writing. Some materials to  obtain for your
  review include catalogs or brochures, price lists, and writ-
  ten warranties.
• Ask for and check references. Consider the opinions of
  other customers.
• Contact the industry trade association. Call the appropri-
  ate trade association to identify reputable remanufacturers of
  the product you want to purchase. A listing of several trade
  associations willing to assist WasteWi$e partners follows.

' Lund, Robert. 1996, The Remanufacturing Industry: The Hidden Giant.
Associations and  Related
Remanufacturing Industries Council
International (RICI)
Contact: Scott Parker
4401  Fair Lakes Court, Suite 210
Fairfax, Virginia 22033
703 968-2995
A new umbrella organization composed of 8 associa-
tions and trade groups, created to serve the public as a
clearinghouse of information about the remanufacturing
industry. RICI plans to develop industry statistics and
remanufacturing technologies, and promote benchmark-
ing among firms. In addition, RICI is developing a direc-
tory of remanufacturing companies.
Office Furniture Recycler's Forum of
the Business Products Industry Association
301 N. Fairfax Street
Alexandria, VA 22314
703 549-9040
Trade association. Contact Furniture Division for free
referrals and for membership directory of remanufactur-
ers, refurbishers, brokers, wholesalers, and suppliers
($100). A membership directory is also accessible free of
charge on the Internet.
              Toiler Cartridges
Imaging Products Remanufacturing
Contact: Mark Stein
RO. Box 42002
Washington, DC 20015-0602
888 IPRA-NOW (477-2669), toll free
Fax: 301  589-0600

                                                                                           WasteW;$e Update
 Trade association. This WasteWi$e endorser rep-
 resents the remanufacturing industry for laser
 toner cartridges, ink jet cartridges, and ribbon
 cartridges. Answers questions relating to refilling
 or purchasing such cartridges; provides free refer-
 rals for nonmembers to local and worldwide
 dealers; offers assistance to end users in facilitat-
 ing implementation of a return program; and
 addresses complaints regarding products.
              Automotive - Tires
Tire Retread Information Bureau
900 Weldon Grove
Pacific Grove, CA 93950
Trade association. Offers free referrals of retread
tire vendors throughout the country. Provides
speakers knowledgeable on retreads and offers
tours of retread tire facilities. Information pack-
ages on retreads are available.

National Tire Dealers and Retreaders
Contact: John Buettner, Sr.
1250 I Street, NW., Suite 400
Washington, DC 20005
800 876-8372
Trade association. Manages an inspection and
certification program to ensure quality of retread-
ing plants and refers callers to certified plants.
Also provides information on disposal of scrap
tires and asphalt paving.
              Automotive - Engines
Automatic Transmission
Rebuilders Association
6663 Ventura Boulevard
Ventura, CA 93003
805 654-1700
Nonprofit educational organization. Provides
information on selecting an automatic transmis-
sion rebuilder. Provides warranties for work done
by its members. Contact Membership Office for
free referrals to members in local area.
Automotive Parts Rebuilders
Contact: Scott Parker
4401 Fair Lakes Court, Suite 210
Fairfax, Virginia 22033
703 968-2772
Trade association. This WasteWi$e endorser
provides free information on available reman-
ufactured automotive parts and identifies
automotive parts rebuilders in the association
free of charge for nonmembers.

Production Engine Remanufacturers
Contact: Joe Polich
415 West Golf Road, Suite 43
Arlington Heights, IL 60005
847 439-0491
Trade association. Publishes a member direc-
tory and maintains a database of references.
The directory is available free of charge to
those interested in purchasing remanufac-
tured engines via written request on company
             Internet Sites
This Web site provides numerous resources
for facility managers, including technical bul-
letins, trade journal articles, education and
training opportunities, and a marketplace of
products and services (e.g., used, brokered,
or remanufactured furniture).

Furniture Resolutions International,
This Web site serves as a resource for high-
quality, previously owned systems office furni-
ture. Browsers can search a database of
preowned furniture options by manufacturer,
model, size, and many other specifications.

WasleWiSe Update
                               ji I * 1

          •s'gaaM.m I.
              Has your company condemned old fur-

              niture to a lifetime in storage? What if

              that old furniture could look and per-

              form like new for less than the price of

              new furniture? WasteWi$e partners

and furniture remanufacturers Office Plan, Inc., and

Miller SQA (Simple, Quick, & Affordable) describe

how they work to make this happen.

  Remanufactured furniture has grown from a small segment
of the office furniture retailing industry in the late 1980s to
an $800 million chunk of the $9 billion commercial furniture
business, says Jim McGarry, executive director of the Office
Furniture Dealers Alliance, an industry trade group. Some in
the industry predict the segment will command a 25 percent
market share within 4 or 5 years.1 The benefits of purchasing
remanufactured furniture include:
• Cost savings. The potential cost savings are significant for
  businesses that have furniture refurbished rather than dis-
  carding it. EPA estimates that businesses discarded approx-
  imately 2.9 million tons of furniture and furnishings in
  1995 (Characterization of Municipal Solid Waste in the
  United States: 1996 Update).  Given a 1995 national aver-
  age tipping fee of about $32  per ton (Solid Waste Digest),
  the potential avoided disposal costs are upwards of $93
  million. Substantial savings also accrue from avoided pur-
  chasing costs. According to Office Plan, for small projects
  (about 75 cubicles or less) customers can realize a poten-
  tial savings of 30 to 50 percent over the cost of purchasing
  new office furniture. For larger projects, however, cost sav-
  ing potential is reduced since original equipment manu-
  facturers (OEMs) tend to give substantial discounts on
  large orders.
• Updated design. The basic structure of most office furni-
  ture, particularly panel systems, typically has a long life.
  However, the color, fabric, or other elements may wear
  out or become outdated—this is where refurbishing comes
  in.  Assorted pieces of furniture can be refurbished to  color
  coordinate with each other or with existing office furni-
  ture, or panel systems can be repainted or recovered to
  better fit with current styles.
                                                      Office Plan, Inc.
                                                         Office Plan, Inc., is a remanufacturer located in St. Paul,
                                                      Minnesota, that does more than just give a face-lift to old
                                                      office panel systems. The company provides a full-service

                                                                                                 WasteWi$e Update
package for its customers, including furniture remanufactur-
ing, installation, interior design, and space planning services.
During its first 5 years in business, Office Plan has grown
from 4 to 30 employees.

   Customers can supply their own furniture for refurbishing
or purchase remanufactured furniture supplied by Office
Plan. With about 400 used partition panels for cubicles in
stock for part replacement or total remanufacturing, Office
Plan can provide reduced lead  time to customers purchasing
remanufactured furniture.

   Office Plan typically deals with local
companies, within a 100 to 150 mile
radius, for closed-loop remanufacturing
services. The company also provides
remanufactured system furniture for
large companies headquartered in  the
Minneapolis-St. Paul area, shipping fur-
niture to their branch offices across the

   To ensure that the company's reman-
ufactured furniture has the same quality
as new furniture, Office Plan replaces
all small parts and  pieces, cleans or
replaces fabric (depending on the con-
dition), and ensures that all moveable
parts function properly. Office Plan
provides lifetime warranties on its  refur-
bished furniture.

   Office Plan's internal operations
reflect a commitment to the company's
philosophy of reuse, repair,  and then
recycle. For example, worn fabric is
used for packaging or sent to a recycler
that uses it to make automotive
padding and industrial  rags. The com-
pany also views its  business as an
opportunity to educate both employees
and customers on the benefits of waste
reduction—for example, letting customers know that reman-
ufacturing 40 cubicles diverts one  tractor trailer of furniture
from a landfill. For more information on Office Plan, please
call Lynn Hooper, sales manager, at 612 686-8610.
Miller SQA
   Miller SQA, a subsidiary of Herman Miller, Inc., and one
of the largest office furniture remanufacturers in the country,
recently built a new facility in Holland, Michigan, to accom-
modate its substantial growth. The company began as
Herman Miller's buy-back, or trade-in, program, whereby
 businesses would receive a discount on new furniture by
 returning old Herman Miller furniture. Today, Miller SQA
 produces a line of remanufactured office furniture called As
 New, with good-as-new quality.

   Miller SQA does not routinely offer closed-loop services.
 A customer can, however, send its panel systems and file cab-
 inets to Miller SQA and receive a combination of remanufac-
 tured and new furniture in return. A company can also
 simply purchase the As New line of furniture without any
                    type of trade-in. All orders are supple-
                    mented with new components as nec-
                    essary. Depending on the configuration
                    and other requirements of the order,
                    the customer may receive an office sys-
                    tem containing as much as 75 to 95
                    percent or as little as 15 to 25 percent
                    of As New furniture, with the remain-
                    ing percentage consisting of new
                    Herman Miller furniture. With its
                    open system service, Miller SQA can
                    offer customers reduced lead time.
                    Miller SQA provides its As New line to
                    customers across the United States.

                       Del Ensing, manager of operations
                    for Miller SQA, explains that his com-
                    pany accepts only about 50 to 75 per-
                    cent of the old furniture it inspects for
                    remanufacturing. Dented or bent metal
                    pieces and panels with poor structural
                    or design integrity are rejected. The
                    company's As New line must meet the
                    same quality standards as any new
                    piece  of Herman Miller furniture. For
                    example, an in-house painting system
                    ensures that a remanufactured panel
                    looks identical to and resists scratches
                    as  well as a brand new panel. The com-
                    pany also offers a 5-year warranty on
                    its As New line.

   In keeping with Herman Miller's commitment to preserve
the environment, Miller SQA attempts to find a use even for
the items it cannot remanufacture, reselling them at its outlet
store or selling them to a local refurbisher or recycler.
Unusable fiberglass panels, for example, can be recycled into
insulation, and worn vinyl is reformed into panel moldings.
Through these efforts, the company is able to remanufacture
or recycle nearly 100 percent of its components.
'Ball, Brian. "Recycled Furniture Makes Its Mark." Business First Columbus
(BFC), Voi.J2, Issue 39, May 24, 1996, p. 21.

WasteWiSe Update
Body Shop  Employees
Do  a  Double  Take With
Refurbished  Furniture
           j hen employees at The Body Shop heard they
            would receive refurbished office furniture at
            their new work stations, many anticipated mix-
            and-match, second-rate furniture with dents
            and scratches. Once in die new space, however,
employees of this WasteWi$e partner company were pleased
to find what appeared to be new furniture. Much to dieir sur-
prise, there were 52 refinished desks, 52 remanufactured filing
cabinets, and 208 refurbished partition panels (four panels per
work station) that looked as good as new. Buying refurbished
furniture saved the company 30 percent in purchase costs.
   The Body Shop, an international retailer of skin, hair, and
cosmetic products with U.S. headquarters in Wake Forest,
North Carolina, has worked successfully with a local firm to
purchase remanufactured desks,, work station partition panels,
and filing cabinets since March 1995. The Body Shop pur-
chases remanufactured furniture for several reasons. According
to Chris Whidey, corporate facilities manager, "In keeping
with our philosophy of Reduce, Reuse, Recycle, The Body Shop
is committed to buying only recycled or remanufactured fur-
nishings (with the exception of new ergonomic desk chairs) for
our corporate facilities." Whidey adds, "We perceive no differ-
ence whatsoever in die quality of remanufactured furnishings
versus new. And, in addition to die environmental benefit of
buying refurbished, diere is an associated cost savings."

Locating a Remanufacturer
   To comply with The Body Shop's corporate policy to pro-
mote business widi small, family-owned, local operations, the
facility manager found a local remanufacturing operation by
calling companies listed in die yellow pages and investigating
                          odier local resources. The local
                          remanufacturer The Body
                          Shop selected provides refin-
                             ^shed furniture in a variety
                              of ways. In most cases,
 The Remanufacturing  Process

    The remanufacturing process varies for each type of
 office furniture.
 •  Desktops. Remanufacturers can shave off worn
    desktops and replace them with new Formica tops. If
    a desktop is in good condition, they can often sand it
    down and reshellack or repaint the top.
 •  Filing Cabinets. For steel filing cabinets, remanu-
    facturers hammer out dents, replace handles and
    screws, and repaint the unit,
 9  Partition Panels. To refurbish partition panels,
    remanufacturers repair fabric covers and metal
    frames and  replace screws and other pieces.
The Body Shop sends furniture it already owns to the com-
pany for refinishing. Recently, furniture no longer needed at;
one office in New Jersey was remanufactured for use-in die
company's new office space in North Carolina. The Body
Shop also stores unneeded furniture or furniture parts until it
receives a request for a refinished piece. When the company
does not have furniture available from another office or in
storage, it orders remanufactured furniture directly through
the remanufacturer. The remanufacturer can locate pieces to
refurbish and fill the order. Ordering remanufactured furni-
ture without providing the pieces to be remanufactured,
however, can take additional time and requires advanced

Planning Ahead for Large Volume


   While The Body Shop is pleased with the remanufactured
furniture it purchases, it has encountered some special consid-
erations associated with using a small, local remanufacturer.
Specifically, die lead time involved with large quantity pur-
chases has not ^always coincided widi the company's renova-
tion plans. During a recent office expansion, for example, The
Body Shop had difficulty identifying a local source for large
volumes of remanufactured carpeting before the renovations
were scheduled to begin. Purchasing agents were told it could
take close to a year to fill die 9,600 square foot order.  One
mediod of remanufacturing carpets used by The Body Shop
involves shaving off the old carpeting and gluing on new
patches of material. Previously, The Body Shop had purchased
smaller quantities of remanufactured carpeting for its office
and had a faster turnaround time. While sufficient quantity
may be less of an issue when dealing widi larger remanufac-
turers, Chris Whitley explains, "Working widi local carpet
remanufacturers taught us  to plan as far in advance as possible
for large quantity purchases."

                                                                                  WasteWi$e Update
 Once  Is  Not  Enough:  Buying
 Remanufacturecl  Toner  Cartridges
        Laser printers, copiers, and fax machines all require
        a steady supply of toner cartridges. As a result,
        empty toner cartridges can make up a sizable por-
        tion of many companies' office waste. By purchas-
        ing remanufactured cartridges, WasteWi$e
partners have found that they can prevent waste and save
money—remanufactured cartridges generally cost 20 to 50
percent less than new ones.

  When toner cartridges are remanufactured today, they are
completely disassembled and cleaned, worn parts are
replaced, and new toner is installed. In the past, many toner
cartridge "remanufacturers" simply drained the old toner by
drilling a hole in the cartridge and refilled the cartridge with
new toner. The quality of these remanufactured toner car-
tridges was often poor because worn components of the car-
tridges were not replaced. Now, however,  most cartridges are
designed to be disassembled, and quality remanufacturers
replace worn parts in addition to refilling the toner.

  For many WasteWi$e partners, the keys to a successful car-
tridge return program are an effective partnership with a prod-
        uct distributor or supplier and employee education.
            Many partners find that closed-loop systems
               are convenient and enable them to avoid
                   disposal costs for used cartridges.
                     WasteWi$e partners have also dis-
                       covered that introducing reman-
                       ufactured toner cartridges slowly
                       (e.g., through pilot programs)
 Putting Quality First
    Before choosing a supplier,
  WasteWi$e suggests asking the
  following questions:

  • How are the cartridges remanufactured (i.e., are
    they disassembled and cleaned or simply refilled)?
  • What tests are performed to ensure product quality?
  • Do the remanufactured cartridges come with a

  • Can the supplier provide references?
 allows them to build support for remanufactured cartridges
 and work out any kinks in the program.
 Ford  Metor  Company

 Partners With

           J asteWi$e charter partner Ford Motor
            Company established a partnership with its
            supplier to take back and remanufacture toner
            cartridges used at its North American facilities.
            In 1996, Ford estimates it avoided disposing of
 more than 67,700 pounds of toner cartridges, and saved an
 estimated $180,000 in avoided disposal costs. Since 1991, Ford
 has collected more than 332,000 pounds of toner cartridges for
 remanufacturing and saved $1.2 million in the process.
   Empty toner cartridges are collected in a variety of ways at
 Ford facilities, depending on how office products are pur-
 chased. In some cases, employee volunteers establish collection
 centers and call the supplier when at least 10 empty cartridges
 have been collected. In other locations, facilities have estab-
 lished an exchange program and are responsible for collecting
 and returning the empty cartridges. Once the supplier receives
 the old cartridges, it inventories them and credits Ford for
 each cartridge returned. The supplier pays anywhere from $1
 to $13 per used cartridge, depending on the cartridge type,
 and then sends the cartridges to a remanufacturer who com-
 pletely disassembles, cleans, and repackages the cartridge. Ford
 then buys back the remanufactured cartridges for about 30
 percent less than the cost of a new cartridge.
   Ford believes that the key to the success of the program has
 been the educational program offered to Ford  employees about
 using and maintaining printers, copiers, and fax machines prop-
 erly, thereby extending the cartridges' life. The supplier firmly
 believes that careful maintenance (e.g., cleaning) of office equip-
 ment that require cartridges is essential to the good performance
 of new and remanufactured cartridges alike.
   For more information on Ford's program,
write: Andy Acho, Director
Environmental Outreach and
Strategy, Ford WHQ, Dearborn,
Michigan 48121-1899.

WasfeWiSe Update
  Union  Carbide Rolls  Out

  Toner  Program


         nion  Carbide, a WasteWi$e charter partner,
         began testing remanufactured toner cartridges
         because of the potential cost savings of using
         them, and because empty toner cartridges
  must be managed as waste.
     Beginning  in December 1995, Union Carbide initiat-
  ed a pilot toner cartridge return program with a national
  remanufacturer to rebuild spent cartridges from the
  company's West Virginia facilities. To ensure quality, the
  remanufacturer tests a random sample of the remanufac-
  tured cartridges before sending them to Union Carbide.
  The remanuracturer supplies toner cartridges with a pre-
  paid return label in the box. Empty cartridges are placed
  back in the box and sent to the remanufacturer who
  returns die "like-new" ones to Union Carbide. Union
  Carbide estimates that remanufactured cartridges are 50
  percent less expensive than new ones, when both pur-
  chase price and disposal costs are considered. In 1995,
  Union Carbide saved $75,000 at one facility through
  avoided purchasing and disposal costs.
     Union Carbide internally publicizes its program and is
  implementing die program at facilities nationwide. The
  company conducted a number of informative sessions to
  explain the cartridge return program and provide an
  opportunity for employees to ask questions. "The bene-
  fits of the program have been tremendous, not only in
  terms of cost  savings but also to the environment," says
  Jim Audia, Surplus Equipment Sales Manager.
     For more information about Union Carbides pro-
  gram, contact Jim Audia at 304 747-3526.
      We'd  Like  to
  WbsteW($e would like to hear abouf your efforts to buy
  remanufacfured. In addition, if you are not yet a
  WasfeWI$e partner and would like to join, please let us
  know. State and local government agencies are now wel-
  come to loin the WasteWi$e program. Contact us at 800
  EPA-WISE for more information.

   Guaranteed  by


          ame assembly line. Same technicians. Same guaran-
          tee. The only difference between a new copier and a
          remanufactured copier produced by WasteWi$e
         I charter partner Xerox Corp. is a small label outside
          the machine. Xerox receives a steady supply of
   machines through customer trade-ins and lease expirations
   each year. Rather than dispose-of or recycle these machines,
   the company has developed a state-of-the-art process to
   remanufacture them, saving several hundred million dollars
   in 1995 dirough costs avoided for purchasing new parts and
   raw materials.
     In 1991, Xerox initiated the Asset Recycle Management
   (ARM) program to manage the increasing volume of prod-
   ucts returned to the company for reprocessing. As part of
   this program, the company began retooling its plants so that
   new-build manufacturing and remanufacturing are part of
   the same integrated line. "The result is a more efficient use
   of resources and uniform quality standards," says Jack Azar,
   associate director of environmental products and technology.
     Xerox also began to design its products for disassembly.
   Efforts include consolidating and standardizing components
   as much as possible and designing parts to snap together.
   During the design phase, Xerox engineers assess how parts
   and assemblies will be affected by consumer use and to what
   extent parts will be reusable. After making this determina-
   tion, engineers assign remanufacturing codes to each part or
   assembly. Xerox marks each of the components when they
   come back through the remanufacturing process so it knows
   how many times the component has been used and com-
   pares these marks with the original codes. Using sophisticat-
   ed testing procedures, the company is able to verify the
   quality, life, and functionality of each of the components.
     Xerox's ultimate goal is to build machines that produce no
   landfill waste. "Reuse is one of the most environmentally and
   economically effective ways to reduce waste," says Azar.
   Remanufacturing and recycling are the foundation of this effort.
      For more
   on Xerox's
   ARM program,
   contact Jack Azar
   at 716 422-9506.

                                                                           WasfeWi$e Update
Bright  Ideas  for  Street   Lights
         m^                                  -                               •P'
          oticed any new street lights in your neighbor-
          hood? Well, they might not be completely
               after all. A number of WasteWi$e
          partner utilities came up with a bright idea—
          remanufacturing street lights. In the past, the
utility sector either disposed of nonworking street lights
or recycled the metals for their scrap value. Over the past
several years, WasteWi$e charter partners Florida Power
Corporation and Florida Power and Light Company
have found that refurbishing street lights has saved money
and even generated revenue.

Florida Power Corporation
  Florida Power began remanufacturing its street lights in
January 1996. The company contracted with a local non-
profit organization to clean, test, and replace light bulbs,
photovoltaic cells, glass globes, and light starters where
feasible. In the first 8 months of operation, approximately
10,000 street lights were brought to a centralized collec-
tion point. While the company has not tracked the num-
ber of lights actually remanufactured, it estimates saving
between $200,000 and $250,000 through this process.
  Recently, however, Jay Eingold, environmental ser-
vices specialist with Florida Power, noticed that the
number of street lights being sent back to the central-
 t -r                      ,~   ^     ^
 Remanufactured Sensors
 Make $ense f or
 Dartmouth Hitchcock
                     ..  -^  i * ^, _f
          ccording to the April 4, 1996, issue of The Wall
          Street Journal, an increasing number of hospitals
          are purchasing remanufactured products.
          WasteWi$e partner Dartmouth Hitchcock  .  ':
          Medical Center in .Lebanon, New tjampshire, is
   rt of this national trend, and for a good reason.
   artmouth Hitchcock saves $30,000 a year by using a
 ^manufactured version of a product it used to throw
 Sway—sensors to monitor patients' pulses. The remanufac-
 PCufed sensors cost 40 percent less than new sensors.
 K—  ~      i       r           „ , ,     »
 EE In late 1995, the hospital's pulse sensor supplier
  Epproached hospital administration with an opportunity to
  i|ve a substantial amount of money by switching to reman-
 rjj£actured_sensors. The hospital administration supported
 trhfi idea. "When we found out the cpst^sayirigs of using the
 ^manufactured sensors^ there was no question we would
ized collection area was rapidly declining. With a little
research, Eingold found that the line crews were now mak-
ing the repairs directly to the street lights at local service
centers without sending them to the collection point. "The
line crews started seeing the value in the program and began
doing the repairs themselves," Eingold explains
     For more information, contact Jay Eingold of Florida
 Power at 813 866-4489.

 Florida Power and Light Company
     Florida Power and Light (FP&L) adds another step to
 the remanufacturing process—it checks all street lights
 removed by line crews to see if any parts are still under war-
 ranty. If the street light, the defective bulbs,  or the photo
 cells are still under warranty, then the manufacturer credits
 FP&L for the defective part. If bulbs from the street lights
 still have useful life left, the company sells them abroad for
 a reduced price. As with Florida Power, FP&L makes
 minor repairs to street lights and returns them to a central
 warehouse for distribution. In 1996, FP&L's street light
  recovery program generated $200,000 in warranty claims
  in favor of FP&L.
     For more information, contact Scott Freeburn of
   FP&L at 407 845-4924.
                                          switch," says Laura Brannen, environmental specialist with
                                          Dartmouth Hitchcock.
                                            Hospital staff collect and clean the sensors, place the
                                          used sensors in special sterilized pouches, then ship them at
                                          no cost back to the supplier. For each sensor sent back, the
                                          hospital receives a credit. The supplier recycles the light-
                                          emitting diodes and other electronic components and
                                          cables, then remanufactures the sensors so that they meet
                                          the same standards as new sensors under very strict quality
                                          assurance/quality control procedures. Each sensor is then
                                         -sterilized, packaged, and shipped back to the hospital. Since
                                          the beginning of 1996, Dartmouth Hitchcock has sent
                                          14,400 sensors to be remanufactured, approximately half
                                          the number of sensors the hospital uses in a year.
                                            "When we began the program, many of our employees
                                          were skeptical," says Rob Dumont, central sterilize reprocess-
                                          ing manager for Dartmouth Hitchcock, "but we have all
                                          been pleasantly surprised at how easy die program is. It only
                                          takes a few minutes a day."
                                            For more information, contact Rob Dumont of
                                          Dartmouth Hitchcock Medical Center at 603 650-7435.

WbsfeWiSe Update
s^ *
Where the Rubber Meets the Road:
Retread Tires at Bell Atlantic
   Approximately 3.8 million tons of rubber tires were dis-
posed of in die United States in 1995.  Some WasteWi$e
partners, such as Bell Atlantic, have found that using
retread tires is an effective way to eliminate some of these
-tires from the waste stream and save money at the same
. time. If your company has a sizable vehicle fleet, using
/eireads could mean significant savings for your bottom
«  What, exactly is  a retread tire? Used tires are first inspect-
•ed visually and mechanically for defects. If the body is
"Sound, the old tread is buffed off. A new layer of rubber is
• then a4ded and a new tread is placed on top. The entire
tire is then vulcanized, or cured. The resulting tire can be
anyvvhe/e from 30  to 70 percent less expensive than a new
one, according to the International Tire and Rubber
Association. In addition, retreads meet or exceed safety
standards set for all tires by the National Highway Traffic
Safety Administration, get comparable mileage to new tires,
                                                               and can be driven at the same speeds. Commercial
                                                               airplanes land on retread tires every day, and die
                                                               U.S. Postal Service and many government agencies,
                                                               such as the Department of Defense, use them as
                                                               well. In fact, the Resource Conservation and
                                                               Recovery Act, our nation's solid waste law, requires
                                                               federal agencies to purchase retreads in most situa-
                                                               tions. Retreading tires also has clear environmental
                                                               benefits; using a retread truck tire instead of a new
                                                               one results in a net conservation of 15 gallons of oil.

                                                           JE.;; WasteWi$e^crjarter partner Bell Atlantic uses retread
                                                          .     .tires on 60 percent of its vehicles, including pick-up
                                                          trucks, vans, and big rigs. The company saved $430,000
                                                          in 1995 and $560,000 in 1996 by purchasing retreads.
                                                          Bell Atlantic estimates that its retreads are approximately
                                                          40 percent less expensive than new tires.

                                                            Education was a key component~of Bell Atlantic's pro-
                                                          gram to purchase retreads. Fleet managers were concerned
                                                          about the safety and performance of retread tires. The
                                                          company overcame this barrier by educating them about
                                                          the retread process and the clean record of retreads' perfor-
                                                          "rharice. Bell Atlantic communicated the safety and eco-
                                                         8 riomic benefits of retreads in bulletins distributed to the
                                                          fleet maintenance and purchasing departments. Although
                                                          the company is not currently using retreads on the cars  in
                                                          its fleet, it plans to do so in the near future. "Give it some
                                                          time, and we'll be using them on cars, too," says Recycling
                                                          Coordinator Maureen Burke.

                                                            Contact the WasteWiSe Helpline at 800 EPA-WISE for
                                                          additional resources on buying retread tires. For more
                                                          information on Bell Atlantic's program, contact Maureen
                                                          Burke at 201 266-9331.
    United States
    Environmental Protection Agency
    401 M Street, SW.
    Washington, DC  20460

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