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Acknowledgments
This research was made possible by the funding provided by the Chemical Emergency
Preparedness and Prevention Office (CEPPO) ofthe US Environmental Protection Agency,
and by the assistance of CEPPO's Daniel Waldeck, Sherry Fielding, and Kathy Jones'.
Richard Hylton and Kathryn Newcomer of The George Washington University also had
key roles in helping to facilitate this project. The methods, implementation, and judgments
in this study are the full responsibility of the researchers. ' '
-1.",. William C. Adams
Carolyn M. Griffith
Karen E. Strick
Washington, D.C.
September 1, 1998
1998 No-charge CAMEO Survey - The George Washington University - Public Administration Dept. - Page i
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Executive Summary
During June-July 1998, a team of researchers from the George Washington University's
Public Administration Department surveyed 911 recipients of CAMEO software that had
been distributed (at no-charge to the recipients) by EPA's Chemical Emergency Prepared-
ness and Prevention Office in 1997.
Most recipients (70%) are using the software and are overwhelmingly pleased with it
Nearly half (48%) of the users have had training on running the new CAMEO and
almost all found the instruction to be quite valuable; the chief suggestion was for train-
ing sessions to be longer.
Most .users (64%) consider CAMEO "moderately easy" to use, although some think
it is "very easy" (18%) or difficult (18%). . -
One out of four (26%) users have called the National Safety Council (NSC) hotline
in the past year. Large majorities like the caliber of technical support they receive.
" One out of five (21 %) surfed the Web for CAMEO help during the past year, and most
were at least "moderately satisfied" with the results. Most went to the NSC site.
Many recipients who have not yet used CAMEO are awaiting new or repaired comput-
ers, training, or personnel that they had anticipated receiving sooner.
Overall, the CAMEO distribution program has successfully equipped many hundreds of
emergency preparedness personnel around the country, with a key software program to
strengthen their efforts. By consistently large majorities, those personnel are engaged in
using the software and find it decidedly worthwhile. Most do not find CAMEO too com-
plex to use but they still appreciate training and like having NSC hotline and Internet
resources for obtaining help. .
1998 No-charge CAMEO Survey - The George Washington University - Public Administration Dept. Page ii
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Table of Contents and Charts
Acknowledgments ... j
Executive Summary .;....... ii
Table of Contents and Charts ; yj
Methodology and Background .... 1
Survey Findings ...' 2
Charts 4
Chart 1: Use or Nonuse of CAMEO .. . 5
> , Chart 2: Overall Usefulness of CAMEO .,. . ..... 5
Chart 3: Usefulness of Key Features .'... ..'.;.; 5
Chart 4:,Suggested Improvements 6
Chart 5 .-Learning to Use New CAMEO '.. 7
Chart 6: Usefulness of CAMEO Training 7
Chart 7: Suggestions for Training g
Chart 8: Ease of Using CAMEO ........;... 8
, Chart 9: Resources Used for Problems ..9
Chart 10: Reactions to the NSC Hotline ;'. 9
Chart 11: Internet Use of CAMEO Help . , .. IQ
Chart 12: Reasons for Nonuse ".... - 10
Appendix A : Suggestions for Improving CAMEO (Open-ended Answers)
Appendix B : Suggestions for Improving Training (Open-ended Answers)
Appendix C : Reasons for Not Using New CAMEO (Open-ended Answers)
Appendix D . Survey Questionnaire
1998 No-charge CAMEO Survey - The George Washington University ป Public Administration Dept. Page 1
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Methodology
in >
Arandom sample of 1,190 recipients of CEPPO's no-charge CAMEO were mailed letters
inviting them to evaluate the software at a Web site or by a telephone interview. Com-
pleted interviews were ultimately obtained with over three-fourths of the sample (76%).
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A total of 299 took the initiative to take the Internet survey, and the rest were interviewed
by telephone. The questionnaire is reprinted in full in Appendix D.
AttheTcustomary 95% level of probability adjusted by the finite population multiplier, the
completed sample of 911 yields confidence intervals of ฑ3%. However, the text does not
dwell on confidence intervals because the important findings do not hinge on minor 3%
margins.
Background
CAMEO stands for Computer-Aided Management of Emergency Operations. The soft-
ware was developed by the National Oceanic and .Atmospheric Administration (NOAA)
and the U.S. Environmental Protection Agency (EPA). The National Safety Council distri-
butes CAMEO and provides technical support for its users. (j^j^gQ includes an extensive
database with specific emergency response information for over 4..000 chemicals.
IP _ i -
CAMEO also includes an air dispersion and modeling feature called ALOHA that can plot
a gas plume's geographical spread on a map. Another CAME^
porates digitized mapping data from the Census Bureau and can incorporate displays of
topographical information.
CEPPO's name itself- Chemical Emergency Preparednessi and[Prevention Office - imme-
diately explains why CAMEO is a highly relevant software package for this EPA office to
promote. Thus, during 1997, CEPPO ^istr^ute| oyer2^6"cbipie7of'CA^ip'at no
charge to people around the country engaged in emergency preparedness and prevention
activities. This research was designed to measure the extent to which this effort resulted
in the actual use of the software, and the effectiveness qf various available training and
problem-solving resources for CAMEO.
1998 No-charge CAMEO Survey ป The George Washington University ป Public Administration Dept. Page 2
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Survey Findings
Usage and Popularity
An overwhelming majority of recipients (70%) are using the new CAMEO software
(Chart 1) ' . ' '
These CAMEO users give the software high marks for being useful.
A large majority of the users (92%) find CAMEO to be "very useful" (53%) or
"moderately useful" (39%). (Chart 2)
A majority find each of eight key CAMEO modules orfeatures to be at least "mod-
erately useful." The most popular are the Response Information Data Sheets
(RIDS) and chemical information module, MARPLOT, and the facilities database
feature. (Chart 3)
Suggested Improvements
ป Users of the no-charge CAMEO were asked what single improvement they would
most recommend for the software. Over half took advantage of the opportunity to
make recommendations. Their suggestions were widely varied, "Better importing and
, exporting" was the most widely cited specific request (9%). Their comments, sorted
into topics and sub-topics, are reprinted in Appendix A. (Chart 4) ,
Training
About half of the users (48%) say they participated in formal training on the no-charge
CAMEO - from their state (29%), EPA regional offices (20%), or the National Safety
Council (NSC, 4%). Others learned entirely on their own, with and without the man-
ual. (Chart 5)
Participants praised the training offered by all the various sponsors, with 79% overall
calling .their training "very useful." (Chart 6)
Training was considered so valuable that the chief suggestions for ways to improve
training were calls for longer/more training (34%) and for refresher training (12%).
Some participants (10%) wanted changes in the format, particularly to separate out
beginners (including those who are new to Windows) from more experienced com-
puter users. Other comments focused on improving the quality of instructors (7%) and
on making the classes more "hands on." (Appendix B and Chart 7)
1998 No-charge CAMEO Survey - The George Washington University - Public Administration Dept. - Page 3
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Problem-Solving
Most (82%) consider CAMEO to be "very easy" (18%) or "moderately easy" (64%)
to use. (ChartS)
" What or who do users turn to when they encounter problems;? Nearly three out of
four (72%) say they go to the printed manual. Only 24% rely on the software's own
'help button." Local colleagues are a common resource for 41% as are state-level
CAMEO experts for 33%. About one out of four (23%) call the NSC hotline. Another
16% turn to Cameo Today. No other single resource was cited by more then 10% of
CAMEO users. (Chart 9)
NSC Hotline
The NSC hotline was called during the past year by 26% of the CAMEO users.
I '
Most NSC callers were pleased with the results of their calls. Large majorities found
NSC's technical support to be satisfactory (59% "very" and 27% "moderateiy'')",
speedy (50% "very" and 36% "moderately"), friendly (87% "very" and 11% "some-
what) - and to "always" (38%) or "usually" (52%) solve their.problem. (Chart 10)
Internet
During the past year, over one-fifth (21%) employed the Internet to obtain help with
CAMEO. Most were "very satisfied" (49%) or "moderately satisfied" (37%) with the
help that was available over the Internet. (Chart 11)
Non-Users
"Why are 30% of the recipients who received CAMEO at no charge not using it?
According to non-users who offered some kind of explanation (about half of all non-
users), there are a wide variety of reasons for non-use. Various hardware problems
(such as crashed hard drives, inadequate memory, antiquated processors, awaiting new
computers) were cited by 14%. Some (8%) claimed'that they never received the new
CAMEO. Some (8%) said it was too difficult to use. Qthers (5%) have stayed with
their previous version of CAMEO (mainly the old DOS version).
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In addition to the 14% who presumably want to use CAMEO once their hardware
, ' | .,; ., . ,, | ' ;
problems are solved, another 4% assert that they do intend to use CAMEO sooner or
later and another 3% are awaiting training classes. Miscellaneous other reasons were
mentioned as well; see comments reprinted in Appendix C. (Chart 12)
1111 mi 1 n n innilili i n i i n i i t
1998 No-charge CAMEO Survey The George Washington University Public Administration Dept. Page 4
I i I ill I I I I II Ill
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Charts
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CAMEO Survey HigMigJits
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> Large majority (70%) are using the
CEPPO-provided no-chargd
i -
^ Many non-users are awaiting new or
repaired computers, or training.
Users find CAMEO to be "very useful"
(59%) or "moderately useful" (39%).
- Half have had CAMEO training and most
found the training to be "very useful".
*One-fourth used the NSC hotline in the
past year and usually found it helpful.
>* One-fifth used the Internet for help in the
past year and most found it helpful.
The George V&shington University
Public Administration Department
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1: Use or Nonuse of CAMEO
100%
75% -
50%
25% -
0%
>ป
so% ;
Nonusers
70%
Now using
:the n0-cost
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All Recipients
%,
Nonusers have
varied reasons.
A large majority
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3: Usefulness of Key Features
Very Useful Moderately Slightly Not
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80%-
60%-
40% -
20% -
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Recipient Users
More User-friendly
More/better training
Better search/query
More tailored reports
WARPLOT suggestions
More targetedprinting
Higher quality maps
More component links
Import/export compatibility
Expand/improve database
Better editing features
Improve compatibility
Miscellaneous
The George Wellington University
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5: Learnina to Use New CAME
100%-
80% -
60% -
40%-
20%
0%
72%
A total of 48% have had at
least one type of training
Self Manual State EPA NSC
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7: Suggestions for Training
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100%
80% -
60%
40% -
20%
Trained Users
More "hands-oil" classes
Better instructors
Format (Participant levels)
Refresher courses
Longer/more training
Miscellaneous others
Based on trained users
who offered comments
(half of all trained users)
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9: Resources Used for Problems
75%
60% -1
45% -+
30% -
15%
0//1
0%
Users of no-charge CAMEO rely on varied
resources when they encounter problems.
Colleagues H. Button "C. Today" NSC Web NSC E-mail
Manual State NSC Hotline EPA Reg. RTK,net NOAA
The George 'W&shington University
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When prompted, 26% recalled!using the NSC hotline
during the past year. Their evaluations are shown below.
11%
Somewfcat
52%
Usually
,36%
Moderately
Speed of Help
Overall Support Friendliness
Solution
The George Wellington Universny
Public Administration Department
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11; Internet Use for CAMEO Help
To obtain help with CAMEO, the Internet was used by 21%
during the past year. Their evaluations are shown below.
100% -/
80% -
60%-
40% -
20%
0%
SUgMty 9%
37%
Moderately
Overall Satisfaction
with Internet Help
100% -r
80%-
60% -
40% -
20%-
0%
Most used the NSC site, bu
one-third went to RTK.net:
22% used both.
NSC Site RTK.net Don't recall
Internet Site(s) Used in Past Year
The George Wishington University
Public Administration Department
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30% -i
25% -J
20%
15%-
10%
5%H
0%
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12: Reilons for Nonuse
No Training Never Got Difficult Personnel No Need
Hardware Lethargy Sooner/later UseOldVer. Install Probs Oth. prgrm
Percentages based on all nonusers
The George Wishington University
Public Administration Department
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Appendix A: Suggestions for Improving CAMEO
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. Suggestions for Improvement ~ 1
TOPICS
ALOHA ."
ALOHA
SUB-TOPICS
VERBATIM COMMENTS
j Aloha requires the operator to know too many detailed specifics in
j order to rapidly apply its potential to a situation.
bugs " ..''.
bugs
bugs
bugs
bugs
t >
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Better pluming in Aloha.
JMake it work better -- there's lots of bugs and it crashes
occasionally. Get Microsoft to rewrite it.
I Still a few bugs that need to be cleaned up, e.g., "Fire District"
gets wiped out every time you update the Facility Contacts -
(Facilities Database),. Program also seems to be very
"temperamentaP1', i.e., gives many more errors, etc, than older
Glitches: 1. Can't copy more field at a time. 2. Chemical inventory
transit-won't take dates.
Systems lock when several applications running at same time.
[Crashes a lot Too many runtime crashes.
'
compatibility
compatibility
compatibility
compatibility
compatibility
compatibility
misc
network
.
network
network
pc/laptop
Make compatible to other mapping jurisdictions.
Ability to interface easier into other programs or inhouse systems
already set up for quicker and easie'r access by dispatching
personnel.
Create network version for larger locations.
Move to a network version on real time.
Better to transfer data from PC to laptop.
platform To be able to download DOS Tier2 5.0 into Cameo and able to
| read all information it contains..
compatibility | platforms j Better data sharing with all three platforms, MAC, Dos &
compatibility j platforms Develop both the Windows and the Mac version on one database
j (such as FileMaker Pro)so that they would have cross platform
"j i capabilities.
compatibility
platforms j
compatibility | platforms
compatibility
compatibility j
compatibility j
platforms
with monitor
with other
applications
Create cross platform w/more of the MAC features and ease of
operations.
Windows incorporate some of the Mac data. ' ~~"
Conversion from Mac to Windows version.
Trouble w/compatibility on her screen.
Not sure if Cameo files can be snared with MS Access. If hot,
Cameo should have this feature. .
compatibility | with other to work with or as part of EIS/GEM
(applications ; >
compatibility
compatibility \
' |
compatibility
with other jin order for a software to be useful at the State level in the future
applications jit must have an open system architicture and be interoperable
with GIS.
with other Be able to interface with ArcView and Arclnfo
applications ! ' ,
with other not so difficult to navigate and incorporate the FEMA ARCHIE
applications program
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Suggestions for Improvement - 2
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compatibility
compatibility
compatibility
compatibility
compatibility
compatibility
customizing
customizing
customizing
customizing
customizing
database
database
database
database
database
database
database
database
database
database
database
database
database
database
database
i PI i
(with other
^applications
'with other
j applications
;with other
! applications
with other
applications
'with other
1 applications
iwith other
j applications
. ,,j. , ,
. -i- ซ. .
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_Jexpand
(expand
expand
'expand
(expand
i expand i
; expand
I expancf j
expand f
expand J
! expand
'include
I chemical i
(mixtures i
I include
[chemical ;
i mixtures :
; include i
'chemical
(mixtures :
include ,
tchemical
! mixtures
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Need to be compatible with NT.
[More compatible w/state program Cupa DMS.
j Integrated into CAD system entirely.
j Interface with other database.
i l
Inputting microstation drawings.
r
I Compatibility w/other software.
Ability to add data to data and response dictionary should be
made available to agency with unique or special needs.
User designed icons
ability to adapt certain cards to fit local needs, ie, spill report card
is too limited
the ability to modify chemical data sheets and copy from year to
year.
More user input - LEPC - better features for responders.
.
a farm chemical section in the data base.
Add military chemical weapons info and riot control agents.
Larger chemical library. Many new chemicals annually and the
library should be upgraded.
Needs broader range of chemicals.
Expanded chemical database.
a farm chemical section in the data base.
Better chemical bank.
Better chemical database.
Greater number of chemicals.
Increased chem database.
More chemicals listed.
Chemical data dictionary information should include mixtures.
Common chemical mixtures and hazards should be included with
Cameo.
Ability to deal with mixtures, since better than 90% of hazardous
materials are not pure chemicals
Updates to chem DB and add chem. "mixes" to DB, starting with
most common ones.
include mixtures of chemicals
111
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Suggestions for improvement "3
database
database
database
database
database
editing
[include
| chemical.
[mixtures
j include
! chemical ,
mixtures
[internet update
misc
[Chemical database - ability to get info on chem. mixtures.
i Chemicals need, wider base such as mixtures of .chemicals.
A way to update the chemical database via the internet
Chemicals in database cannot be grouped to be manipulated
(deleted/copied/etc.).
misc A RIDS data base that uses more scientific data on chemicals
[ and less of the exaggerated regulatory chemical information.
|
features
editing [features
editing
editing
editing
editing
editing
'
editing
from multiple
workstations
procedure
procedure
procedure
' .. ' -
For the facilities inventory there needs tp be an easy way to put in
the units: pounds, gallons, cu.ft. Currently it only goes in as
pounds which is not relevent in many cases.
make keys for easier use ie codes
An easier way to allow updates to the database so that various
individuals in my organization can work diferent facilities and
allow them to be entered by floppy into the main system in our
1 would like to be able to enter data from more than one screen.
1 would like to be able to input multiple chemicals for one
company on one screen.
Need to be able to add and edit facility information more easilv.
procedure ...it is very difficult to update facility information on the database,
[seems like you have, to jump around to several different screens
[to do updates and edits.
procedure
easier method to edit
editing [security Irnprove security of files from Edit function
editing unable to edit |Some of the programs once information is placed in system it can
[not be changed or deleted. This need to be corrected
editing [unable to edit Ability to further edit Tier 11 data.
import/export
import/export j
:
", . , ; 1 ' ; -..."
compatibility Be able to export facility information into the Tier II program on
jindividual facilities. .
compatibility , ability to merge SARA material easier, not having to completely
ireepter . :
import/export j compatibility J The inability to input/export from one computer to another in an ~
| easy fashion... is major problem.
import/export [compatibility i Import/Export features tailored to more types of databases" ""
import/export j compatibiiity "[Mate it easier to import from Tier II for Windows & magnetic ~~ ~
[media for TRI
import/export | compatibility ij
\bility to download other sources.
import/export | compatibility [Needs to be a way to import data from other sources instead of
[typing it in.
import/export Icompatibiiity | Import data from SERT. "
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import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
import/export
links
links
inks
in i
i in
'link
(maintenance
link
i maintenance
imisc
imisc
misc
Imisc
imisc
misc
misc
Imisc
jmisc
misc
'misc -'
fmisc
tmisc
jnisc
^misc
1
.misc
misc
;misc
: network
platforms
s
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Tier II i
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samong
[CAMEO
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iCAMEO i
1 components
among
ICAMEO i
i components
ouyyesiiuns mr improvement -
i MI i |i,i| i [ I, i i
The import/export software is useless, must be replaced to allow
transfer of data with losing links.
Having the ability to export and import data without losing the
links (contacts) would be nice. Cameo must have missed this
one.. .it needs to be corrected...
make it more user friendly on the import and export of data.
Currently moving data from my lap top to my PC and visa-versa is
combersome there needs to be a better way.
Make import-export work (just sent 5 page letter to EPA)
Import-export to work. '
Improved import-export.
Improve import-export.
Straighten out & simplify import-export.
Simplify import-export.
Better import-export.
More user friendly (import & export).
Improved import-export.
Improve import-export.
Importing-exporting.
Better import-export.
Better import export functionality
It would be nice to be able to import digital pictures into the
program.
An easier way to import/export data so not to corrupt others who
use CAMEO and need the information from neighboring counties.
More flexibility in importing.
Improve import-export, more browse features.
Import-export utility DOES NOT WORK. A network-compatible
program would also be helpful.
The import of information from our DOS version is not working.
Unable to get assistance to figure out this bug so not using
CAMEO Win to its fullest potential; still having to use our DOS
version
Make it easier to import Tier II.
Import export Tier II.
Too many stand alone modules that do riot interconnect the data.
Better linkage between facility, chemical inventory, and contacts
data bases
Linking data from section to section. An easier route to link
facilities, chemicals, tier, and all the infonmation that link together.
-------
Suggestions for Improvement - 5
links
links
links
-
links
"
inks
;: - I
links
among
CAMEO
components
among
GAMEO
components
among
CAMEO
components
entry
network
Tieflt ~r
links , jTierll
'!.,- .
! -- .
links jwith other' .
[software
links !
user-friendly j consolidate
1 programs
: : _ .' I _ _-...
user-friendly j help features
user-friendly 1 help features
user-friendly. help features
user-friendly [l
user-friendly j i
user-friendly i
user-friendly r
user-friendly r
i i
i
user^friendly |r
nelp features
Tianual
nanual
nanual i
i
nanual
i
.. . j
nisc
user-friendly (navigation j
(Does not complete meet our needs in terms of having to maintain
[more than one database product. This requires double entry of
jdaia, '- - '
jit is too difficult linking facilities to site plans, chems and maps.
Can this could be simplified with a coach or macro?
(Simplify linking of chemicals to location.
! . '
; ' * '
| More consistency wjth the program. (How information may be
entered to link properly). 1 find things may be entered more than
jone way, however, it may not properly link.
|We have had problems with loosing the links and utilizing CAMEO
on a network. .
. - - ..:.!. .- -,-. .. .,. . .. . ,. , ,: . -
! we are having problems moving data between CAMEO and Tier
| II Win. We need a single database for managing hazardous "
| substance issues. '
Being able to update the facilities datebase from Tierll Win. At
this time it appends it to the datebase and you lose all links
involved. It would be better just to update that facilities info and
maintain the links to Marplot.
[Ability to link Marplot & Aloha w/EIS software.
More user friendly - easier Jinking.
-
maybe a little easier to operate instead of three separate
programs, it would really aid those of us who don't have a degree
in computer science.
include how to tips and guidance in program -
Tool bar should have bubble help.
Right now I would like to see some pop up information like what is
in Word that would explain at a glance what different functions
Rearrange toolbars - organizing data better.
Cameo is extremely helpful, but it is very hard to use with the
instructions provided with the program.
Improve manual so that noivce can better understand.
The manual could also be more user friendly. Too many
buzzwords.
Have more sample applications in the users guide that would take
us through each step. I have trouble understanding some of it.
I'm just not familiar with all the terms you use routinely.
Overall - speed arid accessibility
needs to be easier to move around in/takes too lona.
user-friendly j navigation Needs to be more user friendly for beginner's. Errors cause the
j usef to have to start the process from the beginning, needs a "go
, i i to previous step button"
-------
Suggestions for Improvement - 6
I
in in
i
II 1 II II 1 1
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
user-friendly
I1!11" i',1
i navigation
1 navigation
| navigation
navigation
! simplify
.simplify
! simplify
i
i_
simplify
'simplify
Itutorial
(tutorial
f
,.L .
^tutorial
}
ii
i .. .._. . .. -..,.
.video
^Windows
Sformat
interface
interface
'interface
;
.
,
t
i
!
f
1
' 1 "I < l'
*
"i ninq in i i ii u
i i i '
jl instruct users and sometimes they find it hard to move about
due to structuring of the menu .having to look here, there and
everywhere
II would like to see an easier entry to rids.
Easier navigation around system.
'Easier to switch from one function to another.
|lt could be more "user friendly" for non-technical personnel, with a
user manual that follows the "Keep It Simple Stupid" rule of
make the basic functions less difficult for untrained user .
simplify it, only (computer literate) trained personell can access
the databases. In a volunteer fd. we're on the fireground, not back
with the computer.
Simplify - thought MAC Version was easier.
Learn curve too steep, hard to use in the field.
expanded tutorials
a good tutorial program for refreshing in the use of cameo and
associated programs if one does not exist.
Inserting a small sample database that could allow a substitution
method of entry to allow easier self teaching of the software, as
well as a demo method of how data should be entered.
Video explaining how to use.
More user friendly. Needs to be mirror image of normal Windows
based program.
1 would like to see a more modern user interface.
More user friendly. Needs interface.
Better graphics.
The entire program needs to become more "user" freindly. It
needs to become easier to use. .
more user friendly!
make it more "user" friendly
Simplifying, to the extent possible, to make this as "user friendly"
as possible.
Make it more user friendly for those that are not skilled in
computers. Something for us old guys/gals that didn't grow up
with computers.
More user friendly
more user friendly for non techical types
Attempt to make it more user friendly, for in the field.
More user friendly, easier to use.
It would help if it were more user friendly. It's a little confusing to
use for persons that don't use it on a daily basis.
More user friendly.
More user friendly
A better help system.
More "user friendly" instructions manual.
-------
Suggestions for Improvement 7
user-friendly
i
user-friendly j
user-friendly I
1 belive it needs to be more user friendly. 1 am the only one
.currently using cameo in my department. 1 know if 1 was out of
town, my assistants would not be able to use the program.
Easier to use
j A little easier to use.
user-friendly i I More user friendly
user-friendly
user-friendly _^
user-friendly j
user-friendly !
user-friendly
user-friendly
user-friendly ;
user-friendly 1
user-friendly i
user-friendly ! .
user-friendly j ;
user-friendly 1
user-friendly j_
user-friendly . j
user-friendly ]
user-friendly j
user-friendly ! . '
user-friendly |
user-friendly ) v
iMore user friendly!!
Easier to get up to speed
1 would like it to be more user friendly.
More user friendly
More user friendly.
Make if more user friendly:
A little more user friendly.
More user friendly.
More user friendly.
Easier to use.
More user friendly. .
More user friendly. .
More user friendly, manual very vague.
Make more user friendly. Start up curve - steep.
Instructions should be more
user friendly.
Easier.
More user friendly.
Make easier to use.
- . .
More user friendly. Better manual.
user-friendly j 1 More user friendly.
user-friendly ;
user-friendly
user-friendly j
user-friendly , j
More user friendly.
More user friendly.
More user friendly. Need to
More user friendly.
write newsletters for beginners.
* ~
user-friendly 1 User friendly.
user-friendly
user-friendly !
user-friendly
More user friendly.
User friendly.
Easier to use.
user-Triendly ; ' j More user friendly, .. . .
user-friendly ' i More user friendly. -
user-friendly . i
user-friendly
Free training - more user friendly.
More user friendly.
user-friendly Anything to make it easier to
user-friendly ! More user friendly
. - - .... ...:.___ _!__'__ ,. , J
user-friendly J . !
user-friendly :
Easier to understand.
More user friendly.
.
use.
user-friendly \. , More user friendly.
user-friendly i ; More user friendly. "
! ! 1
-------
Suggestions for Improvement 8
1 1,1, I I J ||,|| 11,, I.. ...In
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
maps
marplot
marplot
marplot
marplot
marplot
, import/export 1 Import & export needs to be easier.
i improve qualityjBetter maps-hard to read-JUNK.
improve quality i Maps easier to read - too congested.
' improve quality Needs actual map (GIS) system.
Timprove quality Map needs improvement.
jmisc [Mapping needs to be easier.
jrnisc [Provide directions or comments field for maps. Provide setting
: ifor map retrieval.
rnisc i Like to be able to use latest census data,
Imisc Mapping needs to be better.
misc Mapping.
rnisc [She'd like her mapping to work! Space for more data entry.
imisc [Mapping is difficult.
\more detail j Integrating existing software GIS maps - need detail on Cameo
(maps. ...
!more detail j Needs road names on the maps in Levy County.
smore features 'Should also have topo on maps.
more features 'More enhanced mapping features.
imore maps ; More tiger maps.
jprinting llhere are no print applications for printing only a section of a map
Iwithout saving it as a bit map and then opening it up in Power
(Point. When you print the bit map large.it changes the scale.
printing 1 Maps need to be easier to print.
update I More up to date maps
update 1 Mapping needs to be updated.
update ; Maps updated.
update Tiger files updated quicker.
compatibility ; Make MARPLOT more compatible with.other GIS software and
idata
compatibility More info on databases for maps for Marplot.
customizing 'For Marplot, choice of paper size.
customizing jAbility to create icons for plotting in Marplot.. .Site-Mapping if still
Ifind difficult to use.
import/export Import mapping information from other map formats into Marplot.
'Such as Maplnfo or ArcView:
:': ..,... . . , . . . ;.. ,. ,.,, . :. , ., ,.
IM JIH^ iattf^^ IlllcU - " IKii iii:> .ii.ii Ml) 1 III lull IP ill
I
III 1 i '
-------
Suggestions for Improvement 9
marplot
marplot
marplot
marplot
marplot
marplot
marplot
marplot
marplot
marplot
marplot
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
misc
| import/export
[improve quality
(improve quality
| linking
(linking
imisc
I Better importing features on Marplot. Being able to import data
(from another'GIS (such as Maplnfo) system would reduce the
(time required to correct data in Marplot.
(Easier to read Marplot.
Make graphics clearer on Marplot.
We have more problems with Marplot than any other part,
especially trying to link facilities; etc.. Major problem with us.
Better & direct integration between Aloha & Marplot.
Identify population data within footprint or identified radius when
using MARPLOT
misc i Marplot -more user friendly.
imore detail
i
.] ..."
(more detail
j more features
j Capability to bring up individual street names/street names within
a specified area in Marplot.
More detailed street maps.
Enlarge Marplot feature.
_[update (Marplot needs to be updated.
. " '"',
census data (Improve census info.
census data
i maps
j mobility
Census disc won't load.
current maps
Needs to be in laptops so it can go on trucks.
(update i Rids updates asthey become available.
| saving
saving
i . ' '
Auto save previous input data.
backing up data process made easier; to be able to save data on
disk
In to be able to track water flow. If you have a product on water
at 5000 cfs in one hour it will be at point X.
li am having problems with pluming. All 1 get is a straight line
[down to show distance. That's is the only problem 1 have.
Drawing features for facilities.
i Improved modeling of solutions and powders in the screening &
i scenarios module.
jsome generic approx chemicals such as gasoline for rough ideas
(as to plume size. A rough is better than none.
jA function that would make CAMEO the quintessential SARA Title
! Ill planning tool. In other words all the SARA 9 "shalls" could be
inputted and then pulled together by a CAMEO function button or
macro.
- ...'.. . L
On the RIDS provide appropriate level of PPE.
Chemical Reactivity and Landview III incorporated into oroaram.
i inside air dispersion plume models. 1 have seen a "plant Safe"
{program demo and liked it.
.
,
- "' . 1
standardization of MSDS' among suppliers of the information.
nciude UNIFORM FIRE CODE requirements for hazardous
materials facilities inspections. .
-------
Suggestions for Improvement 10
III1!1:"!:1 ilii. ^ !>!iii"',,iii
illllIFilitli:!"1
WTffi''Tt'i' ..
ซซ I.i'*
misc
misc
misc :
misc
misc
misc
misc
misc \
misc
misc
misc
i
I
misc
misc j
misc ;
misc ;
misc
misc ; |
i i
misc * |
i
j
misc j
misc
Drinting i
Drinting !
printing i
printing
printing i
printing ,
printing :
Drinting ;
reports
!
reports ;
reports ' 7
reports j>
reports :
reports , i
.
add more features to the program, 1 have been using the
EIS/GEM Book that has more detail.
Make easier to do dispersions and ALOHA.
Need an "other" choice on container description question.
Expand to be more regionally specific.
Include chemical 7 digit #'s.
Improve for natural disaster modeling SA tornado greater pinpoint
accuracy.
Telephone directory autodialer for faxing material.
Like to talk to someone at EPA about info that could be acjded to
Cameo. 612-296-9734
Add feature for responders i.e. protective gear.
Strong direct link in interface with risk man.
Special feature on nuclear power plant considerations integrated
into existing feature.
Readings on chemicals needs to be more sensitive.
More graphically base.
Adaptable menus w/peoples names & #'s (a roster) and
Improve text capabilities for off site facility.
Chase an endpoint. Include time frame.
Plug in time frame along w/?? info to more accurately use in
planning.
We are a small rural county, although the concept of CAMEO is
great, the relative small amount of releases we experience
doesn't offset the cost of training and manitaining the program.
Something simple (fireman proof), would probably be more useful
More updates.
Need upgrade.
Printing problems.
A means to print a scenario other than a line item.
Be able to print screens
Ability to print single facilities.
More user friendly, ability to print as seen on screen.
Ability to print specific sections of properties in RIDS section.
Allow printing of more than 1 page in RID.
Enhanced printing.
To be able to make incident reports based on NFIRS or more
user defined capabilities.
Better Reports J ~
Better report features.. " '""" "~" *~
A way to creat reports for LEPC Coordinator activities.
Better reports, ability to compile reports from databases.
Report format should be enhanced to provide more flexibility to
Dick and choose reports required..
I'll "UlTH:1.1!!,,,!:,.'!!!'!!;!' " 'ft" ,1"'" >'
-------
Suggestions for Improvement -11
reports
reports
reports
reports
-4 ;
j Type of reports need to be improved
[improve the reportstrjgdule ~ .
[More reports i.e. breakdowrTof
fire district.
More options for reporting.
search/query j across
j platforms
search/query method
.!___'_ .,
search/query [method
j combine search features on the Mac platform with Windows
search/query lmethod
search/query
search/query
iearch/query
method
method
method
search/query (method
search/query lmethod
search/query lmethod
i
search/query imisc
"ier II
leTl
TerTT
Ier 1 1
raining [improve class
| content/
i availability
aining j improve class
i content/
i availability
aining j improve class
i content/
availability
aining j improve class
i content/
[availability
| Better search function for synonyms and trade names- at least
(easierto access _ : '_ '"_ _ _: ," '"" ' " '-"t't '
[Need an easier search system for complex searches." "^"
|Simple Query listing capilities. Example lisTof those reportedlhis
{year so far. The cameo 1st letter helped for those that are self
taught.
Having a chemical name lookup in the tier II entry~so if no"CAS#
is provided, you can type in the name given and have Cameo
give you some choices of chemicals before you have to "add" a
chemical to the database.
Query on building types; add more types
Search function-pulling up chemical or facilities info, tighter
search function.
Need to create a haz material hierarchy. Search by association
I K I _ J i _ ._! I _ _ . i . - . s _ _ '' ""-
(Need to develop simpler query method for new users.
(Database search function for a series of letters. Print scenario"
[cards. Be able to print multiple pages of narratives at once.
|Sort_&retrieve info easier. Separatejjatabase. "~ "
All entries and updates should be made only from the Tier II
'option. Currently there are problems with entering data from this
How to verify Cameo vs. Tier 2 whjch is correct? -
rDocumentation to enter Tier II forms. .~ :-
Expand Tier 2 reporting. .
[Broaden Tier II form forjtdditipnal inforrnatiorr
! ' . . '
-1 : 1 - ,-' - , 1 ^ .-.i,. ,..,,,, ^-..^^.^j. ..
{Better, non-hurried training classes.
j Hands-on training more readily available
More training at central location
More local classes.
-------
Suggestions for Improvement 12
IK
.iliililP.lii'l.l: I!!'1:1 i ' i ''i' ill"1 ]i,
iiiliiiiiiJIWi'11!;/'!1! III1'!" .MQr
alp i (!" Sill ,;
illi!1,1!'!,, !: '') I,' 1 t K"
HI I, II'1, .,1 I". li'lll Illll ,
.iiiJll, ,| JH",: |i|'I'll ""
lillKn' 1 'Ui'i:". ..ft,*!*1'
,141 i fe'iP!,1!'1' 'Mil'!,
iiii:;/1:,"ia1!I*1; "intB:"
fli'ii!1:1/! i""!ii' li" r iiP!"':
'ii!!!* I, 'iW Li, "'liiifl'iltiin'
III III 1 1
training
training
training
training
training
training
training*
training
training
training
training
training
training
training
training
training
training
training
training
training
training
training
i i i I li I
[.improve class
[ content/
[availability
(improve class
(content/
i availability
: improve class
j content/
(availability
.'improve class
j content/
'availability
'improve class
(content/
{availability
! improve class
.content/
! availability
(improve class
(content/
1 availability
i improve class
'content/
i availability
'improve
(manual
1 improve
i manual
'lower cost
power cost
! lower cost
t lower cost
flower cost
.lower cost
dower cost
I Mac training
. manual
, manual
, manual
1 " li
1
jMore classes offered.
i ' '
i More training available for beginners.
If raining needs to be made more available.
(more training with the program.
more education regarding orientation to cameo for emergency
(providers
jtraing courses available closer to my area to learn how to
operate the program correctly.
(someone to teach a class on cameo.
(More classes locally.
i
i Better training manual.
1 Clearer instructions.
i
Improve cost of training. "' u
More affordable. Train needs to be more affordable.
.Reasonably priced training.
; Would Like to see the cost of the training reduced so more of o
personnel could take advantage of it especially the
(correspondence course.
;For a small agency CAMEO trainig is to expensive. Would be
imore useful if you offerd discounted rates to smaller agencies.
Lower cost training programs.
Courses need to be cheaper.
Most of the effort for training and articles in CAMEO Today see
(to be all Windows oriented even those in the Mac environment
'Manual Sucks. Needs to be redone.
'15-20 hrs of training. Make manual more user friendly.
; Better written manuals.
User friendly training session.
i
JLJzJlllL
ur
m
....
-------
Appendix B: Suggestions for Improving Training
-------
,| 11,!!!"1 Ill; <||"il|ซ||i i, , ;j 'antl j|,, ,;,!, i ii , ,;,",:|||i |,,'. F;!ii||!i|i' .yi'ililill , , ,ซ "n '"' |,. ] , i ;,
ill [( V*?^i. '"Vi ' iJli J '""'"''LI'";!;:. H'l/;v !''>HJ'' ' :!':i"ilii i1'!'11",!,' ' ''' !/,">>,'lUT,
iiiiiii'Puu in.,:ป!.,nr, 11,,.,'' 'iiiir " iih ' iKi'iii, ii ', ;; , i ' in ./ ; "wnur ^iinjini
Illlil 111
111(11
III 111 111
-------
NSC Training Suggestions
More time
Spend more time on each module
More scenario based training : :
Too technical
Needs to be geared to local-to responder
The training was not structured to address our concerns of getting the system on line with
multiple individuals assigned tasks. As it turned out, there is no easy way to enter data
except manually on the main machine. CAMEO and ALOHA, add to basic tutorial items,
adding other types such as a couple of different types of manufacturing plants.
Provide on-site computers
Cheaper!!
Took correspondence course. Could have been more meaningful if it had been structured
as a programmed learning approach. The major complaint I had with NSC and the
correspondence course was the difficulty in getting immediate feedback from their
technical support'staff. I would go days without getting my questions answered. Then I
was told the Correspondence Course from NSC was not put together wellmaterials,
instructions, etc. I am not recommending anyone use it. Perhaps the training can't be
improved but the program sometimes seems to have been designed so training was
necessary! The train-the-trainer class was excellent and could be supplemented by a
phase two, importing/exporting, site plan and annual facility upgrade class for
experienced users. I have e-mailed my instructor with these comments.
I thought it was gr,eat! I just wish that I could do it again for a review...
-------
I III II11
I III 111 111 III
Regional EPA Training Suggestions
!!!ซ:*; ' i, si, if
'111?
" linrW T
., J|?'More thoroughseemed rushed
^Ir'i'Mbretime
-'^^pend^mOTe Aan 2_days on it by doing
Z","m'bre'fejpetitive functions. Many tend to
forget within a few days of the many
applications they learned.
This needs tb be taught as though you
-_ have neveฃ seeji the program before. I
-IS'"'thought it was taught too fast and a lot
_': was""missed.
Could have been five days instead of
three days
'1^,|'Not enough dassropm time. Could be
I tooi the train" the" trainer
already an instructor). I
^pli|d Hke a q/a database on line.
,
training sessions broken up over time
(perhaps two sessions) in order to digest
the information. By the third day, the
lessons became overwhelming. Classes
Were1 a bit too large. More individual
attention is needed and instructors need
to slow down some.
^^^^?|^ paced.. .personally speaking
Jf:Jrhe. CAMEO version should be for a
longer period, when you start out fresh
:arid receive all three segments it's a bit
confusing.
To spend for time hi detail on the
operations of CAMEO. Two and a half
days is not enough time.
More frequent
More scenarios
More classes
More thoroughseemed rashed
More training
Increase classroom contact hours.
Provide a workbook type manual.
Develop an Administrator training
course.
Refresher Courses
Longer. Refreshers
A little longmini refresher courses
Mini and refresher course
Longer training. Mini refresher courses
Include annual refreshersregional
support
More tune training and refreshers
If it had been longer with refresher
' V " .i!:,:!!! .':'!, i1 vs.''( ;"jM ]ซ 1 tfj,:,'.1 ,r; i ', :>>, ,: ;, i ,,n,,. '...:,
courses
,. ',, !, "SlLilir i"''!] :'i;
Class organization
Put people hi groups according to
computer experience. Training could
have been done in 3 days if computer
literate people were separated from non
cbmp. ' '
Break out into Intro, Advanced courses
More in-depth information
Adding time and practical exercise
Basic computer training before Cameo
The need now is for an advanced
II tDllllt1 ,'ltiiil
: | -: * '
'\ 'I s"i if'' ''i - ii''
l;li;i' y11!;!!''!''11':!!!'1', Ii'"'!!?1' ''i'1!!!'!!!''!! I
' ""i1!'"'1''1 |i'''"i'f!'' 'ป"i'"'
"lli'll'il II , inllliljiillliili
iiVSililii
i!1 iii'iiiliiiimiBii isiiuiiiiii il a; Tiieiiiiim iniin!'1, \ฃua'!/1. itma,1 ':m Buiiiiiii: mini
-------
CAMEO course because the basics have
been covered.
Advancedintermediate and beginning
class should be separate
Handouts to match lecture, power point;
spend more time using Cameo and
learning the different ways to utilize.
Marplot and Aloha
The class can be geared toward different
audiences.. .Admin (Has a greater need
to know how to input data). Emergency
Response (has a less need for input info.,
and a greater need to be able to retrieve
data)
Location
V
Closer to LA ,
Locallonger course for responders'
use.
More training sessions in Atlanta
Use own county
More Hands on
More hands on
Let them use computers more/less
lecturing ,
More hands on
Different instructors with more hands on
The training I went to was for
instructors, I felt that more of an outline
was needed, and more hands-on use
during the class, but it was enjoyable.
Instructor
Cameo needs an intermediate level of
working scenarios to go beyond the basic
exercises to add experience. .The
training itself was very useful. The
problem was the lead instructor.
Someone more knowledgeable in
instruction technique would have been
helpful.
Instructors did not understand program
very well.; '
Have a continuing education program for
CAMEO instructors, simply due to the
fact mat CAMEO has so many uses, and
is being updated and such that to
possibly remember everything, and to "
know everything is a full time task in
site specific type of training, i.e., city,
county, or regional.
One-on-One Class
Smaller one on one classes
More one on one
Train the Trainer
Train the trainer. Regional trainers
I took the train the trainer. I think that
there should have been a manual given
out for the trainers. This will also
support the instructors teaching from the
same sheet of music.
Miscellaneous
More intense training from start to
finish.
Manuals are terrible
For some situations Module training
would be nice . ..
Shorten it up
Training needs updateupdate software
Focused on things already familiar with
and not on what they did not know.
Great training. EPA, have the books
.ready before class starts and follow them
for note taking.
-------
State EF^ Training Suggestions
'fiiiHi!:;,, : liinjii,! " !:;;i,,
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iiii'Mir;!"11'' i, ! i, in1" ,l;ll"!i,ili'|l||r
i., i-'EI""S'.'.. "iilit
1 i l,i;;'!!!|l"!;'i'11 ni,1!!;1!,!:!!,!,1'
li'i ! !""!:L"I'!,.!!' i i'!i,"ll,i,i!li|i
' ^'l!11
niiixbi
Time
. Longer training working with specific
iii^ffeatures.!,, y^pcondensed: rReduce class
Size, more computers, longer training
time
Not enough
^ More time ............. ' ...........
I,!' ..li'i, i."; ,i ''SliiHii;: .' 'liliiilli ' i"!"',"!1!1' :(".. , 1,1 " ,."' ', ', '!'.. ป.",. ji
Longer more tune
j!!,,:^]!)':i:;a(H1 gx^ ...... ;: :'ซ',::, ,:i#;.v :: : . ..*,*'..
More time. More tech support.
Quarterly training 2 Vz hours
Spend more time
More time and patience more scenarios
More time on various modules
Go a little slower
This needs to be taught as though you
have never seen the program before. I
though it was taught to fast and a lot was
-: ..... .niissed. ....... Can't, learn how to use it and
:;] retain jt is so it can be useful
,!It could have ...... been .longer with more
;"pfa;cticai exercises. i Class should be
flight in possibly two phases, beginners
'and more experienced users
Longer course
Spend more time on each module
Longer state training; min. 24. hours
I tpqk a 40 hour CAMEQ, Aloha,
Marplot course hi Massachusetts; Use
iiiHiii'^i1111^;"!,,^,!!,!!, > ...................... ... ....... ................... ,n .................... ..... ...... ....... ........... ..... ..... ,i ,,,m, ...... ' , , , ........
County Data for entry to spend for time
; in detailn on ..... the operations of Cameo.
^
Offer them more often
Wish that more training could be offered
at ^e^ocal.leyej for emergency
personnel
More time in training on specific
problems. I was never able to get my
CAMEO program to work like the one
we used in class,
i > More advanced training; more training
on facilities database. It should have
been set up for different levels of
computer experience. Some in class had
little experience with computers and
some had much experience so they had
to wait while things were being
explained to others. The class can be
geared toward different audiences...
Admin (has a greater need to know how
to input data); Emergency Response (has
a less need for input info. And a greater
need to be able to retrieve data)
'"',!','
Refreshers
More training. Refresher.
Longer. Refreshers.
Refresher.
Longer training. Mini refresher courses.
Refresher course
Annual 4 or 8 hour refreshers to
maintain competency for smaller towns
'" that don't use the system as;often
We need more practice. I would like a
refresher now that I have it installed and
'i >' L :-u J :'!" -: ''":.'...1::.: '!' I:1!!:::,!:,:'::,,,:,, ::::' ;',:',::;::,: , > :
i
probably not long enough.
"1 ''' ' ' ' ' ' " ' ' ' ' 1
..... t
IIIIIH In, , "I,!*1 'Hi .
have been using it
Need follow-up training modules
I ' ' l, '",i"', ! 'm ill l M1'1'! ',1 ' 'l"' 'I"1'1"'1' , | *~^, , "
i.. Bit'!
.11.131"
-------
Instructor
Found printed material better than
instructor. Teachers need better
background in computing .
A slightly more interested instructor
Better instructor. Training was very
good but crammed into three days and
not a lot of time to stray with
experimentation. Need to find a user
group in our area which is convenient
and which focuses on day-to-day use
without a lot of computer
Classes were a bit too large. More
individual attention needed and
instructors need to slow down some. A
better understanding of the use of
CAMEO. The class was rather hasty
Have a continuing education program for
CAMEO instructors simply due to the
fact'that CAMEO has so many uses and
is being updated and such that to
possible remember everything, and to
know everything is a full time task in
state training
It needed to be better organized and in
depth. The instructor should have been
more familiar with the Windows
version; couldn't answer about
facility/transportation modules and tie-in
for each.
Equipment
Not enough computers for everyone.
.Need better equipment,
Really needed more time. Problems
with the computers at the facility took
time, away from the class
Let them use computers more/less
lecturing ,
Use your own computer so that the
problems can be worked out. I feel that
some problems are technology related in
the individual PC. The systems are not
always up and running
Location
Delivered locally
Like to see more local/state training
Needs to be geared to localto
responder
More locals
\
Better location; more space
Hands On
Less students, more hands, on.
More hands on. More time on each
segment.
More hands on '
More hands on
More tune spent on hands-on training
Class Organization & Skill Levels
Participants should meet prerequisites
(knowledge of Windows, etc.) before
attending these classes
Training needs to be divided into
beginner, intermediate, and advanced
classes.
An advanced user class would be nice
Too many people without general
computer knowledge in the general class.
Break it down into user groups
There should be a training for users and
a training for personnel who only require
information
-------
Ill' ! ',
II 111 1"
Class Was ai^ Instructor Course
My class was an instructor course. I
needed an orientation course before
becoming an instructor.
The training I went to was for
instructors. I felt that more of an outline
was needed and more hands on use
during the class, but it was enjoyable.
i
Had to double up on machines. Would
have been, better if each student had their
own computer.
PI 11
Aloha
Concentrate on dispersions and ALOHA
more. Break it up and have data in one
session and mapping in anothernot
enough time on mapping.
Need more intensive Aloha training
,i, II 'I In
in ill
Other
Walked through procedures by
beginning with Tier II reporting
Allow to advance.at own spee*d
Use more slides, etc.
Better availability of training
iiilllW1 jut ,i;' MM,!; i 'ii||!,,,.,, !!ป! i
Anything would improve the training we
received
Shorten it up.
Confusinga little slower would help
The only fault mat I could find with the
training was not enough donuts. The
program was excellent.
I "
Hi,1
I l"
ill I :;!/: fill
I i,,"/i'i,.:iL I
-------
Appendix C: Reasons for Not Using New CAMEO
-------
full' jli 'll'l
Mi, US
Illllllllllll
I, I I
1 111
-------
Reasons Not Using CAMEO - 1
TOPICS
Equipment issues
Equipment issues
SUB-TOPICS VERBATIM COMMENTS
jComputer crashed - no money to fix if. Software still in box.
| computer
(problems
i computer JComputer has virus: Unable to use.
| problems
Equipment issues
Equipment issues
Equipment issues
Equipment issues
jcomputer
jproblems
j Loaded Cameo, but his hard drive crashed & hasn't fixed yet.
jcomputer Icomputers crashed abouT4lrfoTTths^go - in the process ofgetting
| Problems ___ | everything together. Want to try using Cameo in a network. .
jcomputer | Jus have not loaded it - equipment problems. -- - -
[problems ' j
i computer
j problems
I Not using due to computer problems.
Equipment issues
Equipment issues
Equipment issues
Equipment issues
Equipment issues
Equipment issues
jconverting/upgr
jading hardware
jconverting/upgr
jading hardware
jconverting/upgr
jading hardware
! converting/upgr
jading hardware
i converting/upgr
jading hardware
--'-' T
jconverting/upgr
Hardware conversion - will take a few months.
In the process of upgrading computers.
Will be getting 2 laptops on which he'll install Cameo
Computer they have won't run it, they're getting a nev
Just made computer changes to Pentiums.
Doing upgrade from 386's to Windows '95.
this mpnth.
vone.
lading hardware!
Equipment issues
Equipment issues jconverting/upgr
jading hardware
Iconverting/upgr
J ading hardware
converting/upgr I In process of upgrading computers - should be up & running^TfalL
lading hardware j
Equipment issues
[quipment issues
iquipment issues
Equipment issues
iquipment issues
iquipment issues
They've installed, but not used it. They've been switching over to a
new comp. system.
Upgrading hardware.
jconverting/upgr They are in the process of upgrading computers - will be using"
Cameo shortly.
jconverting/upgr
Just got their computer last Wed. (7/8/98). Have had a problem
jading hardware |getting it upjand runnjrig.
jjust got ! Just got computer fromlhe~stafe7Wli load next week.
jcomputer
] just got
Icomputer
jjust got j
Just purchased new network hardware & software.
icomputer
Just got his computer this'week. Waiting fo7eiectriclan to wire up
outlets.
iquipment Issues
Equipment issues
,jjust got
icomputer
>misc
i Just recently got his laptop straightened out - hasn't hadlime to ~"
[load Cameo.
| they used to use Cameo a lot, but stoppeT^b^au~s^lhey~noTohger
'have equip/personnel.
-------
: ;!!! I'!1:
ill
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ill!1
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it i in i i mi iii
i
Reasons Not Using CAMEO - 2
j MllllllllttIM ,'ii'M ''ill
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'!' i ป " '
/Mil!1!!1 Ill' I,1,, |||< I* !l;li
IBUI'ilfi''!!';.;';;!!!1'!'''!'!1!", iii'jlll'1
,,.i|!lilll!l,.,|.;;ii'!'! I"":!!1!1!"' tlT III!
IIFlll Jliiil"'1 r'''lill'iii''lit 'vl illi'"
"ll'JIIIIIIIii.il'll!', il'^'lnBIIII'l'.!!!,!''!!!! |i|l:
SSuhstiiil
Ifllllliii'l'l:, Hlli!1; iii1 i1 1; ml.
wff&y^
.iii'SilS' iS i'!'1'1*'1!'!" "!:!"' \i\ i
m-WJI'ti. Iii
llil!>fr
.STif/siii'is
'JS^'H*!;^
'tiff?1 " Si1 J! 4"!
illll'liVi l|''
. '|j
-------
Reasons Not Using CAMEO -3
Equipment issues
Equipment issues
Equipment issues
Equipment issues
jtakes up too j Untilrecently we had insufficient memory, hard storage, etc., to be
j much memory [able to utilize CAMEO. We intend to reload it jn the near future.
i takes up too
imuch memory
not enough room on computer
waiting for new Awaiting arrival of new computer equipment. He doesn't have
computer , enough hard drive.
(waiting for new Awaiting a computer - should be up'and running in app?4 months!
(computer ! .
Equipment issues
i '
Equipment issues
Equipment issues
waiting for new
I computer
[waiting for new
1 computer
Loaned disks to fire dept. while awaiting purchase of computer?
P.P. lost disks - just found them this week^ wilj be loading soon.
They are awaiting delivery of computers! ~
waiting for new |They are awaiting delivery of new computers."Should havelhem by
(computer
Equipment issues
Equipment issues
Equipment issues
Equipment issues
Equipment issues
(waiting for new
computer
waiting for new
j computer
I waiting for new
end of month.
They are in the process of getting/installing new comps. Callback
end of summer.
They are just getting computers up - haven't used Cameo~as of
now.
They're waiting for computer update.
i computer
(waiting for new (Waiting for a laptop toToadliorL
(computer j ,
i wrong version
Equipment issues j converting/upgr
ading hardware
- .-...^_. . ..
oblems
~ut~~_
... ... . - .. --,.
corrupt
software
Got the MAC version at no charge, but soon upgraded and no
longer have a MAC. So, I have never used the software because of
that. It is still in the box it arrived in.
'he person who had used it in the past is no longer there. They are
in the process of switching over all computers to Windows and will
be upgrading then.
nstallation problems corrupt
software
the disc they received was bad. He called 3 times and wasTokT ""
they'd send him a new one and he still hasn't received it. This has
been going on for 1 year now. He is taking some state Cameo
training end of Aug. & would like new disc ASAP.
She believes the Cameo disks had a virus. Loaded into~he7
j computer, & it had a virus. Loaded it into an associates and his had
Ivirus. ',.'"
nstallation problems [corrupt
software
nstallation problems j installation
i problems
nstallation problems installation
I problems
;The software received had s.ome program problems.
Had a lot of problems trying to install Tier 2 info - it's locking up his "
computer. He spoke w/tech support about problems and they
talked him through it, however it's still locking his computer when he
jtries to input data. He'd like to, if possible, tr
Having trouble getting Cameo up and running. Called 800 numbeF
for a month before he got anyone, they told him what to do & it still
doesn't work.
-------
1111(11
Ill II III II 1 II 1 1 1 II
ซl
Installation problems
Installation problems
Installation problems
Installation problems
Installation problems
Installation problems
Lethargy
Lethargy
Lethargy
Lethargy
Lethargy
Lethargy
Lethargy
Lethargy
Lethargy
Lethargy
-ethargy
_ethargy
.ethargy
.ethargy
Lethargy
Lethargy
Lethargy
.ethargy
Lethargy
Lethargy
.ethargy
Lethargy
Lethargy
.ethargy
Lethargy
ซ Him
[installation
(problems
^installation
i problems
! installation
(problems
[installation
(problems
"installation
(problems
installation
j problems
i
, * iii,
[cannot find
i CAMEO
; cannot find
I CAMEO
imisc
misc
misc .
4 ] ^n _ _nin d ^ ',
imisc
misc
imisc
[misc
'misc
'misc
, ; misc
misc
misc
misc
'never installed
never installed
nevej installed
never installed"
never installed
never installed
: never installed
never installed
i never installed
never installed
-.
f
1
"' i
Will not load.
i , - '
?
Could not get booted. Asked twice 1-800 number to send info, on
booting up. Never received. Software sitting on shelf.
Can't get it installed.
' 1 ' I . , I - i ซ r
Has DOS ver but unable to get it going. Would like to get Windows
ver. Has called to talk about getting a free Windows ver. for which
he would pay for applicable training.
Mac would 'not accept software at all. Will call T/S.
i i
She's having trouble installing - gave her "800" number.
, : . ' : ..' '. ^ ',' : , ^v .'.'", ;,,::, ;..'.
Don't know where it is.
Cameo not loaded on 386. Don't know where his version is.
' ' ' - '
,
Just haven't looked at it.
No formal committee.
Obtained for use by member agencies. Opportunity for use has not
arisen.
Their grant was canceled & they returned Cameo.
jWaiting for resolution to continue TERC.
i Hasn't even -looked at it.
n
Haven't even taken out of box. ,
Just not loading Cameo.
j Loaded but not looked at.
i Right now, they're remodeling station and haven't used the software
jyet. It'll probably be the first of the year.
Their town hall is being renovated arid should be able to move back
into offices in Sept. Will be setting up Cameo then.
'They are implementing a "911" system and using his comp. for that.
| He'll be loading and trying it out "in a couple of months."
JNo plans to use Cameo.
I Not even installed as of yet.
(Software has not been loaded. Former [EPC Chair, did not do
.[anything with it.
[Never installed.
I Not installed yet.
i
Not loaded in computer.
Not loaded on computer.
! Not loaded yet. m"
i
Not loaded yet.
! Not loaded. ~*~~
| Not loaded.
-------
Reasons Not Using CAMEO - 5
Lethargy no time
Lethargy (no time
Lethargy no time
Lethargy no time
Has loaded Cameo, but no time to use it as of .now.
Hasn't had time - maybe
next month - not even installed yet.
Has installed Cameo, but has yet to try it out. Having trouble
getting LEPC together. ' .
Has it loaded, but hasn't gone through it.
Lethargy no time Have not had the time to
._-...' somewhat "long-winded"
jmore involved soon.
Lethargy no time
Lethargy , . no time
- - ; .-....,. , . ,, ,,. _ , . . _
Lethargy no time
Lethargy j no time
.. '...... '..".( . ,
Lethargy no time
Lethargy ^notime ,
Lethargy ! no time I
Lethargy I no time
Lethargy 1 no time
Lethargy no time
Lethargy no time,
| not installed
Lethargy j no time,
not installed
Lethargy no time,
not installed
get fully involved in the program yet. It is
and needs full concentration. 1 hope to get
Have not had time to convert files from DOS to Windows.
He doesn't have the time
department.
and is trying to pass it off to another
He hasn't had time - he's the only full time member.
It is too time intensive for
Tier Two forms.
only one person to enter data for 1500
No time - just took over the job - possibly "down the road."
No time to use.
No time.
No time. ; " ~;
She hasn't had time to "delve" into it. "" "
They've got Cameo, but are not using it due to no time.
Hasn't had a chance to install it.
Hasn't had a chance to install/use. .
Have not had time to. load.
Lethargy no time, 7| Have not had time to load
jnot installed j
Letnargy no time, Haven't had time to install
j not installed
Lethargy jnotime, (Haven't loaded. No time.
1 not installed
Lethargy no time,
1 not installed |
No time to install.
Lethargy j no time, Not installed because too
|not installed
-. -r- - - ' - ! - --. - j-. " -- _
Letnargy no time, (Not installed -too busy,
'not installed . '
Lethargy no time, "[Still Inbox - no lime. "
inot installed |
software. .- . - - -
' '. " , ' '
busy.
Lethargy i no time, No time or manpower. Needs to load. ~
inot installed,
! short-staffed ! ' ' . , -'.
Lethargy , short-staffed, Due to cutbacks, they've not had the time or staff to implement ^~
, no time CAMEO as yet.
1 .'-'. .,.
-------
iiiiiin iniiiiii in
i
.
Reasons Not Using CAMEO - 6
!
Illllll 1 II I
III III II in 1 II III
1
:
sc^tSi
1 ' n
jiiK mi
^"-" ' ~-";:ป
=;- "" ป:
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^~ ^-^^
SI' ill'1', "I "1
JllllllliliililllllMUlVllillK
iiiiu
i111 : II ; ^illfflhl!:!'!1!
iv^^^
iiiiiH
_; j
Illllll !H:ilil""!li
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
1
misc
Delayed in receiving new DOS version, then health setbacks
delayed installation, now questions merits of bothering with the not-
to-be updated DOS version.
new to job j Just took job, hasn't had time to check it out.
new to job [ She's new at the job and hasn't gotten into Cameo yet. Needs to
| learn other aspects of job before she can load & work with Cameo.
' new to job
new to job
new to job
,
new to job
L, ซ*ซ
new to job
new to job
not useful
too complicated
Miscellaneous jtoo complicated
Miscellaneous
wrong version
The former director died recently and the new one hasn't even
looked at Cameo.
Change of position. Have not looked or loaded.
He's been coord, for 2 months - never heard of Cameo - will look
into it.
He's held job for 2 months - has not looked at Cameo - not loaded.
He's new to job - Cameo still in box. He'd never heard of it, but is
going to check it out.
He's "only" been there 1 year - not familiar with Cameo.
mapping does not have names of roads in most of our service
complex instructions, unable to get census loaded
Loading info is too cumbersome and there are far too many
"quirks." He made a decision to go back to paper.
Mac software, 1 have a Pll.
.:.. _ . _ j
Never received (did not receive
Never received (did not receive
]
Never received [did not receive
Never received
Never received >
No need currently
No need currently
No need currently \
Mo need currently
Mo need currently
Mo need currently ;
Mo need currently :
No need currently
vJo need currently
did not receive
Do not recall receiving the free upgrade to CAMEO.
We contacted EPA 4 different times in attempts to get a copy but
still have not received one.
1 don't remember this or us having it.
If received, never made it to this office.
did not receive the software went toa local emergency planning committee in
(Nevada
no need
Didn't meet their needs, particularly worst case scenario, too basic.
no need llHe said they don't use it because they "are not a response org."
no need
no need
no need
no need
no need
no need ;
no need
!
1
Responsibility for this is in process of being transferred to Dept. of
Pub. Safety.
They have a haz-mat team they pay to do their work!
very small town, limited need, more easily satisfied needs with
other resources
have not had a need to use it
Haven't had a need to.
He feels it's not wise to take the time to load it for as little as they'd
use it. Will not be using Cameo.
limited number of sites in 1.5 square mile town to use it for. training
to expensive "
-------
Reasons Not Using CAMEO - 7
Other software
Other software
Other software
Other software
Other software
Other software
Other software
Other software
Other software
3ersonnel
Dersonnel
^ersonnel
:>ersonnel
Personnel
3ersonnel
3ersonnel
Personnel
Personnel
3ersonnel
Sooner or later
Sooner or later
Sooner or later
Sooner or later
I DOS version is
easier
misc
imisc
I using other
1 software
Spokane Fire Department still uses the old DOS CAMEO for the
response vehicle. It is easier to use for our firefighters. Very little
computer experience is necessary to use this version.
They are only using a Tier 11 system from the EPA instead of
Cameo.
, ..-.,,. , . si : i . u.ii_.'- .' _,', . .-, . .,., ,.,. i.,,-, :,-.---
Plan to evaluate Lotus Notes-based application which will integrate
with SDS's EM2000 application.
They had someone do a comparison between Cameo & EIS - which
they are using and they concluded the EIS was a better product.
j using other They use EIS since "it's what the state of PA" pushes.
isoftware r , ' .
| using other
isoftware
using other
'(software
using other
software
(using cither
software
.Chose other software
Currently using another program and have not had the opportunity
to load the Cameo program into existing hardware.
He's using EIS now & hasn't even loaded Cameo.
Using other software for tracking.
; ' ' '
(prior CAMEO- JThey no longer use it - person who was using it is no longer there.
1 user left job I
prior CAMEO- The person who used to use it has left their job.
(user left job j
i short staffed
short-staffed
No one to run it.
Not enough manpower.
'short-staffed (At the present time there is only one person in the county OES a
; volunteer. See the CAMEO most beneficial on a lab top for on
; scene use. No money to purchase lap top: If we had one am certain
we could find a first responder to use CAMEO. Spend some time e
i short-staffed
i short-staffed
Not enough manpower.
Not loaded in computer, lack of manpower.
' short-staffed Staff time not available to learn the applications & do the setup
l short-staffed (Understaffed - no time to go over it. Has installed & will be using in
1 ifuture.
i short-staffed,
| no need
i in, the process
i of installing
iin the process |"
; of installing jj
Short staffed plus have not had any hazmats requiring it's use.
They're in the process of getting Cameo up & running.
fhe state is loading all info for her and stye should have the
Drogram by 'mid August.
;in the process (They are just now loading CAMEO. ' ' ~
1 of installing
;in the process (Waiting to load, rest of program. . " "'"
1 of installing j
-------
easpns Not Using CAMEO - 8
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-------
Reasons Not Using CAMEO - 9
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
training issues
Training issues
training issues
Training issues
"raining issues
Training issues
training issues
Training issues
Training issues
Training issues
training issues
[need training
need training
i need training
meed training
(need training
| need training
need training
i
need training
j need training
need training
{need training
1 need training
need training
j need training
jneed training
(need training
[need training
! need training
i
i
j need training
| need training
i need training j
' |
Waiting for training.
Have not received any training.
She can't figure out how to. use it - gave her "800" number.
Have not taken training on program use nor been designated a
county computer for download
Have not received any training.
Having problem using software.
He needs training badly. He'd like us to let him know when/where
there will be training in his area.
1 have been waiting for the Missouri Emergency Response
Commission to provide some training to use the software. Plans are
to implement the use of the software prior to September 1 , 1 998.
I heed training in the software.
Just installed, need training. . '
Lack of training.
Need training.
Needs training on computer and on Cameo.
Needs training. ,
Never used, looked at old version, didn't know what to do with it.
Do intend to train on it.
No training; too busy to try to figure it out without trainiria.
Not loaded, waiting for training. ^
She's not had any training & when she tries using Cameo she
keeps getting error messages. She's tried calling hotline but get
told they can't help her because it isn't registered. Getting
frustrated - not able to determine who should do reg.
They've, had no training - will be getting together w/neighboring
county.
Training, had some, needs more! '" ~"~~
We have not received the training to fully take advantage of
CAMEO. Also, TERC is not active and Tribal emergency services
are not "up to speed". -
i need training j we have other things that we are working on at this time, we also"" "
: need to get people trained first
jneed training Don't have anyone trained to use it.
need training They don't have anyone to run it - will be sending someone for
; [training.
jneed training & 1 Training, manpower, still getting organized.
i short-staffed r '
i no time | No time - he's going to have a volunteer firefighter fake training
j no time, 1
Ineed training j
. i no time, 1
meed training, i
i not installed
Meed time for training.
vie time - no training - not loaded. "" "
no training yet | Hasn't had any training - is taking class in August
-------
Reasons Not Using CAMEO -10
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
Training issues
mo training yet (They're awaiting state training on use of Cameo.
no training yet
no training yet
"no training yet
We soon will be using it, as we are presently awaiting training on it.
[The training is coming this summer.. We have began to self-teach.
ourselves on it. .
Will be going to training in September, Hasn't touched Cameo as of
yet.
Has it installed, but is awaiting a state class.
mo training yet Is awaiting training on Cameo - they are setting something up.
mo training yet I Is loaded, waiting for training.
i no training yet
[no training yet
| no training yet
! no training yet
|
i no training yet
j
, ?
i no training yet
: no training yet
Loaded - waiting for training from local or state.
She has it on her computer, but hasn't used it yet. Going to
Chicago for training in Sept.
They are having training on it in Sept
They don't have anyone with experience on computers. However,
someone is going to take a state class in Cameo.
They have a training seminar scheduled for 7/22 & 23. Will be
using after that.
Training on cameo was provided by the State but schedules were
not able to be met and so we missed the training and have been
waitng for the next one coming.
Waiting for training through state hazmat.
no training yet I Waiting for training.
i no training yet
'no training yet
Waiting for training.
We are waiting for EPA to conduct training on CAMEO. Training is
currently scheduled for late June.
I
(Ill 111 III
111 II 111 I
\ (I III
p
Ill
II III III I ill ll III
-------
Appendix D: Questionnaire
-------
Ill' I '
-------
CAMEO RECIPIENT SURVEY
Phone: ( ; )_ _-_ _ Date'shipped: / /98 Initials: '__
State: __ Registered: 1-Yes 2-No Version: 1-Windows 2-DOS 3-Mac
Hello. I'm calling from George Washington University
My name is _. You may have received a letter about our short
survey of CAMEO users that we're conducting for the US EPA.
It doesn t take much more than five minutes. Can you hear me OK?
right column answers.]
(1) Your L-E-P-C [Local Emergency Planning Committee] was
listed as having received a copy of CAMEO at no charge
last year. Are you or is someone else in your L-E-P-C
using that no-charge version of CAMEO? ............
Yes, self 1
[Go to Question #2]
Someone else X
[Ask for reference, then
contact that CAMEO user]
Not using free CAMEO 4
[If NOT using CAMEO for any
reason, go to Question #1A]
(1A) [If not using CAMEO for any reason]
Could you please tell us why you or your L-E-P-C
is NOT using the no-charge CAMEO software?
[Two more probes:]
Any other reasons?
Any other reasons?
Never received CAMEO . 1
Use old Windows CAMEO 2
Use old DOS CAMEO .... 3
Use old Mac CAMEO ... 4
' Not using computers . . 5
[Then terminate:] , . Too difficult '. . ' 6
Thank you very much for your help. Good-bye. [Probe; 7? would be very helpful.
'.',- ' ' ' if you could elaborate on what
.1 aspect was particularly difficult."]
Other 7
Other: g
^ ' ^ ' ~
2) Overall, have you found CAMEO to be very useful, Very useful 1
moderately useful, slightly useful, or not at all useful? . Moderately useful' '.'.'. 2 '
' ' - Slightly useful 3 .
Not at all useful....... 4
1. ' - .- Don't know 8
-------
1 II) 1 {
ill 1 111 111 1 1 II III 1 1
1 ill 1 1 1 1 1 ill 1
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CAMEO Recipient Survey
1 , : " ; j _
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JBWrffiiK" n^TCii "? ' ;:" !ii!!i:NOT tried it
Very useful
Moderately useful . . .
Slightly useful
Not at all useful
>NOT tried it .......
Don't know
Very useful
Moderately useful . . .
Slightly useful
Not at all useful
>NOt tried it .......
Don't know ....'..
Moderately useful . . .
Slightly useful . . .
Not at all useful
>NOT tried it
Don't know
Very useful
Moderately useful . . .
Slightly useful . . .
Not at all useful
>NOT tried it
Don't know ......
.
Very useful
Moderately useful . . .
Slightly useful
Not at all useful
>NOT tried it
Very useful
Moderately useful . . .
Slightly useful
Not at all useful
>NOT tried it .......
Don't know
Very useful
Moderately useful . . .
Slightly useful
Not at all useful ....
>NOT tried it
Don't know
[Write recommendation to left:]
ซซ
: : Don't Know .
Nothing/It's O.K ,
1
2
3
4
5
8
I
3
4 ;
5
8
1
2
3
4
5
8
1
2
3
4
5
8
1
2
3
4
5
8
1
2
3
4
5
8
1
[
3
4
5
8
3
-------
CAMEO Recipient Survey
Page 3
(12)
'How did you first learn to use the copy of CAMEO that
you were sent last year by using the program yourself,
studying the manual, attending an EPA training session,
attending a State training session, National Safety
Council training, or another way?
[Probe for up to three responses] Any other way?
(13) [If not self-trained]
Overall, how useful was the training
very, moderately, slightly, or not at all?
(14) How could the CAMEO training have been better?
[Note: If more than one type of training,-
make sure notes clarify which comments
refer to which training] '.'--"
V
(15) Would you say that CAMEO is very easy to use,
moderately easy to 'use, -slightly easy to use,
or not at all easy to use?
(16) When you have a problem using CAMEO
what resources do you turn to?
Anything else that you use? Anything else?
[Keep probing until nothing else mentioned!]
Using Program
Study Manual.
EPA Training .
State Training
NSC Training .
#1 #2 #3
1 1 1
[GO TO Q-75J
222
[GO TO Q-15]
333
[GO TO Q-13]
666
[GO TO Q-13]
77,7
[GO TO Q-13]
Other [What?] .. 000
Specify:
[GO TO Q-15]
Don't know ... 8 8 8
[GO TO Q-15]
EPA St NSC
Very useful . . 1 1 1
Moderately . . 2 2 2
Slightly useful 3 3 .3
Not at all ... 4 4 4
Don't know . . 8 88
EPA St NSC
Don't know . . 8 8 8
Very easy to use 1
Moderately easy 2
Slightly easy 3
Not at all easy 4
Don't know 8
CAMEO manual 1
CAMEO help button . . 2
NOAA 3
National Safety Council 4
[If Just "NSC" probe for how...]
NSC telephone hotline 5
NSC Website and/or
, User Forum . 6
NSC-6-mail 7
NSC's "CAMEO Today" 8
Internet: RTK.net .... 9
Internet (unspecified) , 10
[Probe: "What in particular?"]
Local colleagues .... 11
State CAMEO users . 12
Regional EPA ...... 13
Other: 14
Don't know 88
-------
Ml j|l I . 1 IllllMIl
CAMEO Recipient Survey
ill
iiiiiii i
i i
iii
i
Page
(17) Have you called the National Safety Council at 1-800-99-
CAMEO for technical support during the past year? . .
(18) [lfyes'toQ-17]
Overall, how satisfied were you
with the NSC technical support very,
moderately, slightly, or not at all satisfied?
(19)
I"
How friendly and pleasant to work with
were the people you have spoken with
at NSC technical support - very, somewhat,
or not very?
Overall, how satisfied have you been with
the speed with which NSC technical support
has been able to .help you with your problems -
very satisfied, moderately, slightly, or not at all
satisfied?
(22) During the past year, have you ever used the Internet
to try to obtain answers to questions about CAMEO?
\ (23)
\(24)
//ryes'to Q-22/
Do you recall if you used the National Safety
Council (NSC) Website and User Forum or the
RTK.net (Right-to-Know Net)?
Yes-1 No-2 DK-8
[If yes. to Q-18] [If No/DK, to Q-22/
Do your calls to NSC technical support result
in solutions to your problems - always, usually,
seldom or never?
Overall, how satisfied were you with the help
that was available over the Internet very,
moderately, slightly, or not at all satisfied? . .
Very satisfied 1
Moderately satisfied . . 2
Slightly satisfied 3
Not at'all satisfied ... 4
Don't know; don't recall 8
Very friendly 85 pleasant
Somewhat , . 2
Not very 3
Don't know; don't recall 8
Always 1
Usually . 2
Seldom 3
Never . : 4
Don't know; don't recall
Very satisfied 1
Moderately satisfied . . 2
Slightly satisfied 3
Not at all satisfied ... 4
Don't know; don't recall 8
Yes [Goto 0-23] 1
No 2
[THANKAND TERMINATE]
Don't know or recall . . 8
[THANKAND TERMINATE] ,
NSC Site/User Forum 1
RTK.net 2
Both 3
Don't know; don't recall 8
Very satisfied 1
Moderately satisfied . . 2
Slightly satisfied 3
Not at all satisfied ... 4
Don't know; don't recall 8
That concludes the interview. Thank you very much for your help!
------- |