9f 001 A
GUIDANCE ON PUBLIC INVOLVEMENT IN  THE.



       RCRA PERMITTING PROGRAM
        Office of Solid Waste



 U.S. Environmental Protection Agency
            January 1986

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                            CONTENTS




ChaPter                         .                                      Page

   1.   Introduction	              •,


   2.   Policy and Guidelines for Public Involvement	   2

   3.   Key Activities During the Permitting Process	  12

   4.   Techniques for Conducting Public Involvement Activities	  19

   5.   Special Issues	             / 7


       5.1  Public Involvement  in Exposure Assessments  [reserved]

       5.2  Public Involvement  in Incinerator  Certification
            [reserved]


       5.3  Public Involvement  in Corrective Action [reserved]

       5.4  Public Involvement  in Siting New Facilities  [reserved]




  Appendix  A:  Format  for Public Involvement Work  Plans

  Appendix  B:  Samples of Written Materials and Publications

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                                  PREFACE


     This  guidance document  was  developed  by the  Office  of  Solid Waste with
 support from IGF Incorporated under  Contract No.  68-01-6861.   It  is  intended
 to assist the EPA regional  offices and  state agencies in expanding public
 involvement  in RCRA permitting,  as suggested in  EPA's National Permits
 Strategy.

     This  guidance document  incorporates strategies and  techniques previously
 developed for and already used by EPA.  It  includes excerpts or adaptations
 from the  following documents:

 Community Relations  in Superfund:  A Handbook.   Prepared by ICF Incorporated
 for  the U.S.  EPA.   September 1983.

 EPA  and the  Public:  A Handbook on Public Participation Concepts and Skills
     Barry  Lawson Associates, Inc.1981.~~'

 "Responsiveness Summary and Preamble on Public Participation Policy "
     Vol. 46, Federal Register. No. 12.  1981.                      '

How  to Write a Public Notice:   A Collection of Examples.  Barry H. Jordan
    U.S. EPA Water Programs Operations.   December 1979.

 Implementation of the Resource Conservation and Recovery Act  U S  EPA
    No. EPA/530-SW-84-007.   1984.         ~             	'   '  '    '

Citizen Participation Handbook for Public Officials and  Other  Professionals
    Serving the Public.   Annemarie and Hans Bleiker.   1981.           ~~—

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             1.   INTRODUCTION
in th.  ermitti      hazardous wast. »>nagrat  facUit
                             ii

                                                         EPV


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                                    -2-
           2.   POLICY AND GUIDELINES FOR PUBLIC  INVOLVEMENT
     Public involvement  in  the  permitting of hazardous waste treatment,
 storage,  and disposal facilities provides  an opportunity for all potentially
 affected  and interested parties to become  informed about and involved in the
 permitting process.  Whether the final determination is to issue or deny a
 permit, public  involvement ensures that decision-makers are better informed
 Early public involvement can provide decision-makers with advance notice of
 citizens   concerns.  It can also provide valuable information and ideas for
 consideration in developing environmentally protective permit conditions.  The
 result will be  permits  better  matched to particular facilities and their
 respective communities, and which will ultimately serve more effectively as a
 basis for  sound hazardous  waste management practices.  Indeed, an active and
 early public involvement program may reduce delays in the permit process by
 decreasing the  likelihood  of time-consuming and expensive litigation by
 parties whose concerns  have not been heard or addressed.

    Accordingly, EPA's  National Permits Strategy assigns high priority to
 early and  expanded public  involvement in facility permitting under RCRA.  This
 guidance has been developed by the Permits Branch of EPA's Office of Solid
 Waste to support the implementation of an early and expanded public
 involvement program.  The  guidelines it offers are presented pursuant to the
 National Permits Strategy  and to the public participation provisions of RCRA
 section 7004 and EPA regulations in 40 CFR Part 124.   It has been prepared for
 use both by the EPA regional offices and by states authorized to issue RCRA
 permits.

    This chapter of the guidance document is  a policy statement that outlines
 the objectives of public involvement in the permitting program and offers
 basic guidelines for ensuring opportunities for the public to participate.
 Chapter 3 explains how to  integrate public involvement with decision-making on
 a facility permit.

2.1  OBJECTIVES AND  RATIONALE

    The objectives  of encouraging public involvement  in RCRA permitting are as
follows:

        •    Create  early and continuing opportunities  for  public
            participation in RCRA permitting  activities.

        •    Ensure  public understanding of  the  RCRA program and of  the
            implications of not awarding a  final RCRA  permit  to a
            facility.
 •  ,           .>

        •    Obtain  the public's input  to assist in evaluating  a
            permit's environmental  soundness.

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                                    -3-
         •   Create equal and open access to the permitting process.

         •   Ensure agency understanding of and responsiveness to
            public concerns.

         •   Anticipate conflicts and provide early means for
            resolution.

         •   Foster trust and openness between EPA or the state and the
            public.

         •   Emphasize the responsibilities of agency and program
            management for promoting effective public involvement in
           • decision-making.

2.2  SCOPE OF APPLICABILITY OF PUBLIC  INVOLVEMENT PROGRAM

    The National Permits Strategy establishes as a key priority of the RCRA
program the focusing of permitting and enforcement resources on
environmentally significant facilities.  While some of these facilities may
also be significant in terms of public interest and concern, others may not.
Because resources for expanded public involvement activities should be
concentrated on the facilities that generate the most public concern, all
environmentally significant facilities should be seriously considered, but not
automatically targetted, for expanded public involvement.

    The National Permits Strategy specifies the following criteria, in
summary, for an.-environmentally significant facility:

        •   The facility is a recipient of wastes from a Superfund
            site;               .                                        .

        •   The facility has caused environmental damage, violated
            environmental standards,  or disregarded RCRA regulations;

        •   The facility is a suspected source of ground or
            surface water contamination;  or

        •   The facility poses significant environmental risk,
            based on proximity to population centers or ground or
            surface water;  size; amount,  nature,  or complexity of
            wastes; and age.

    The highest-priority environmentally significant facilities for expanded
public involvement -- which will be referred to as "targetted  facilities"
throughout this guidance manual -••  are further clarified as the following:

        (1) All existing, environmentally significant,  commercial
            hazardous waste treatment/storage/disposal/incineration
            facilities.

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          (2) All existing hazardous waste treatment/storage/disposal
             facilities about which significant public interest or
             concern has already been expressed, or about which
             significant public interest can reasonably be
             anticipated.
 IlwavfBof.t!^ ffllitieS Wil1 ««««te significant public interest is not
 always Possible.,  However, a number of factors have been shown to be typically
 associated with significant public interest or concern.  In order to target
 facilities for public involvement efforts, an attempt should be made to
 discover if any of the following situations exist for a facility:

         •  .The owner or operator lacks credibility with,  or the
             trust of, the public or local officials;

             The permit allows the transportation of Superfund
             hazardous wastes to or from the facility;

         •   The public perceives that the facility poses major
             health risks;                                   J

         •   The type  of technology proposed in the permit  (e.g.,
             incineration,  underground injection,  landfill,  etc.)  has
             a  negative reputation in  that particular area;

         •   Facility  non-compliance or violations  have  been highly
             publicized or  will  be made known by the permit  process
             (in general, the  more serious  the  continuing
             non-compliance,  the more  public interest likely to  be
             generated);

         •    The facility has  been or  will  likely become  an
             election  issue; or

         •   Major hazardous substance  releases or  accidents  have
            been recently publicized  in the area.

Public involvement efforts are  also very important  in the siting  of new
facilities or the expansion of  existing facilities.  The local public may have
special concerns about proposals  for a new waste management  facility in the
community.  Moreover,  new incineration and treatment facilities offer
alternatives to land disposal of hazardous wastes.  Thus, a  third type of
targetted facility for public involvement efforts is the following:

         (3) All proposed (not yet sited, constructed, or permitted)
            treatment  or incineration facilities, both at new sites
            and as additions to existing sites.

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                                    -5-
 2.3  GUIDELINES

     The following guidelines should be considered in planning for public
 involvement in the RCRA permitting program and in conducting the activities
 described in Section 2.6 and Chapter 3:

         •   Public involvement efforts should be tailored to the
             distinctive issues and individual features  of the facility
             and the surrounding community.

         •   The applicant and other responsible government agencies
             should have a role in public involvement efforts,  especially
             to help clarify or resolve issues that may  be related to  the
             permit but are not or cannot be appropriately addressed by
             the RCRA permit process.

         •   Small-scale,  low-profile,  informal communications
             techniques are preferred.   Public meetings  may be  held in
             informal settings,  before  small audiences,  without elaborate
             presentations (e.g.,  in living  rooms).   They  need  not be
             conducted by  high-level staff.

        t*    In general, public  involvement  actions  should extend
             beyond providing information to the public; they should
             actively reach out  to the  public,  encourage participation,
             and provide an opportunity for  public  input on permit
             decisions made by EPA or the state.

2.4  KEY AREAS OF PUBLIC INTEREST

    Because  of  certain provisions  in the  1984  RCRA  amendments,  and the debate
over enactment  of  those amendments, public  interest  in the  RCRA permitting
program has  broadened and  public  involvement in the  program will  become more
complex.  The  following issues, in  particular, are  likely to be of special
concern.

    11  Groundwater protection.  There have been reports of widespread
failure to comply with RCRA's groundwater protection requirements.  The
removal of wastes  from Superfund sites to RCRA facilities has  intensified
concern over the possibility of groundwater contamination and  its effects on
human health.

    2-  Protective standards and enforcement for operating units.  Public
interest is already strong on the question of whether RCRA's design standards
and operating specifications  (e.g., landfill liner requirements) are strong
enough and are being met.   Citizens may not be aware of new RCRA standards
They may also question the federal or state agency's ability to adequately
monitor permit requirements.

    3-   Exposure assessments and ATSDR referrals.   Section 247 of the  1984
RCRA amendments requires each final permit application for a landfill  or

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                                     -6-
  surface impoundment to be accompanied by information  on  the potential for the
  ?±l?tv° blieXp°Sed 5° hazardous  constituents  through releases from the
  facilit.  There may be considerable local  interest in this information   It
                    ii                                             and  isea e
                   will  also be  of  concern  to the public.
      4.   Corrective action.   Significant public interest can be expected in
     ,    r     ™^«rr;       — ™  2- a
             .                                        n
 permitting  is conducted, the public may also have difficulty understanding th*
 coordination process and the differences between federal and ^Standin« the
 requirements .

 Qr  6'  Transportation of hazardous wasi-.«B .   Many times the public's
 facmtv  C?Tern CenterS °n hazardous wastes b^ng transported to  or  from a
 5!"  ?: .The C0mm°n natUre °f traff^ accidents and the proximity of
 transp6rtation routes to homes and schools heighten the public's concern over
 releases during transportation.   Often, though, 'the sheer volume oTtrSfiT
 and the associated noise and congestion are of even greater concern.
that^r^rT1^011 P1^3-,""16 very existence of evacuation plans  implies
that accidents can and will occur.   Beyond the concern raised  by that

           '             haS   °Wn lntereSt ln the ade*uac   of  evacuat
 Ps       'w n  T      aS    °Wn  lntereSt  ln  the  ade*uacy of evacuation
 «S  ^     T       ^acuated?   How will  they  be notified?  Who pays for
 alternative living arrangements?

     ®'  Fire a*d  explosion emergency plans.  Like  evacuation plans  these
 contingency plans  acknowledge the potential for threats to the ^b He's safetv
 and  undercut assurances that such occurrences  are unlikely.  The public is
 interested  in the  probability that fire and explosions will occur and the
 precautions  being  taken to prevent or reduce their danger.  If local police
 and  fire units are  involved, the public may also be concerned over who pays
 fdeau«rfnCy reSITSeS>  and Whether or «>t local fire departments are **
 adequately  equipped or trained to respond.

     9 •  2Elbusjpvi£L2S.  Section 212 of the 1984 RCRA amendments states
 that _each permit. . .shall contain such terms and conditions as the
 ^environment0" *£ ^^ determines necessary to protect  human health and
 this provision     ^ ^^ "^ ^ ^^ tO read ^eat ^-ibility into
    10 '   Consequences of permit denial .   Whether an operating permit  is
appr°Ved °r denied, the consequences will be of interest to fhe  public
Economic impacts on employment, property values, and the local tax  base are

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                                    -7-
 all likely to generate concern.  Denial may lead to special concerns because
 the publxc may not at first appreciate its environmental implications
 Denying a permit for incineration, for example, might mean that the applican
 has to continue to landfill wastes.                                 applican
     To derive full benefit from expanded public involvement, it is important
 oL^frfi*  + membe" °f the community in which the facility is located the
 S±«^thoYH  ^r°VldVuPUt °" permit c°nditions as early as  possible
 before the draft perm it has been written.  For example, the local public
 should be enabled to comment on conditions requiring corrective action   If
 there is no opportunity for public input before the draft permit has  been
 £ed£Eio£ T ^ imp°Ssible.to  Provide the local public a meaningful voice
         ion ma ing on the permit.   While the public may comment on and provide
              development of permit conditions,  however,  the final decision  on
 2.5  ROLES AND RESPONSIBILITIES
    Each EPA  regional office,  and  each  state  authorized to  issue final
permits, should designate someone  on  its staff as the RCRA  permitting program
public  involvement  coordinator.  The  coordinator will work  with permit
         enf°rcement Pe"°*n*l  (both  EPA and  state), 'facility owner/operators
                                                                             '
                                            to implement public involement
 h   dnt      '        SerV\as liaison to the Office of Solid Waste and
the Administrator s office in the event of a permit appeal.

    The RCRA public involvement effort should be viewed as a team effort   In
Sections T^Td^ ^"^"i"1?' dUring the field assessm^t (as explained in
Sections 2.6 and 3.1) and development of the public involvement work -plan for
specific facilities, a contractor may also become part of the team.
memhpr«;                                  resP°nsibilities of the various
members of the public involvement team will vary depending on the region or
follL    ^dividual Permit circumstances.   While it is not necessarj that the
following functions and activities be carried out in all cases by the
individuals indicated, in general the responsibilities of each team member
include (but are not necessarily limited to) the following:

    Public Involvement Coordinator

        (a) Identify potentially affected,  concerned,  or interested members of
            the community,  including local  and state officials and the local
            media.
        (b) Develop public  involvement  plan and evaluate progress  of public
            involvement  activities.   Update plan upon  final determination of
            permit.
        (c) Initiate and maintain lines  of  communication between the agency
            and the public.             •
        (d)  Identify the need  for and develop  educational and  informational
            materials; take  lead in  other outreach activities  regarding  the
            RCRA permit  process  in general.

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         (e) Depending on the level of technical detail involved,  lead or
             participate in dialogue activities regarding development of permit
             conditions to address citizen concerns.
         (f) Coordinate public involvement activities with other programs and
             agencies.
         (g) Provide feedback and reporting within the agency on public
             involvement.

     Permit Writer  and Other Technical Staff

         (a) Participate in or take the lead in dialogue activfties with public
             and owner/operator,  including detailed discussion or  negotiations
            .on specific permit conditions on facility operations.
         (b) Respond to,  or provide the public involvement coordinator with
             information sufficient to respond to,  the public's or
             owner/operator's  specific technical questions related to the
             facility and  its  operation.
         (c) Establish  and maintain close  communication with  the public
             involvement coordinator relative to all  aspects  of permit
             development to ensure coordinated and  consistent communications
             with the public.

     Enforcement Personnel

         (a)  Participate in or  take the lead in dialogue activities with  the
             public  and owner/operator regarding enforcement/compliance
             activities  being developed for  the facility.
         (b)  Respond to, or provide the public involvement coordinator with
             information sufficient to respond to,  public  and owner/operator
             questions  and concerns  regarding the facility's  past  and  present
             compliance  record.
         (c)  Establish  and maintain close  communications with the public
             involvement coordinator  relative  to all  aspects  of enforcement and
             compliance and corrective  actions  activities  developed for the
             facility.

     If a state  is authorized or operates under  a cooperative  agreement with
EPA, the above  responsibilities can  be assumed by  state personnel.   In
unauthorized states, state  agencies  can still  serve  a supportive role by
providing the regional public  involvement coordinator with information, such
as names^for inclusion on  a mailing  list or background  information on a
facility's history  and community attitudes towards the  facility, and by
coordinating state  requirements on permits, public involvement, and
administrative procedures.  Regardless of the  level of  authorization, states
should be encouraged to play an active role in expanded public  involvement
efforts.

    During the same time that EPA or an authorized state  is conducting public
involvement activities at a facility, it is not uncommon  for the
owner/operator to initiate public outreach efforts of his own.  Attempts by
the owner/operator to inform and involve the public should be encouraged by

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                                    -9-
 the public involvement coordinator.   For example,  the  owner  operator  could
 conduct facility tours or hold public meetings.  Owners  or operators  who do
 not initiate public involvement activities  should  be made aware  of their
 responsibility to inform the public.

     It is  appropriate, in some instances, for EPA  or state staff to
 participate in activities in which the owner/operator  has taken  the lead.  At
 a public meeting held by the owner/operator, for instance, EPA- or state staff
 could deliver a presentation on design and  operating standards for that type
 of facility.   In so doing,  however,  it is essential to distinguish EPA's (or
 the state  s)  cooperation with owner/operator educational efforts from support
 for public relations efforts aimed at gaining community  support  for the
 facility's permit.   The regulatory role of  EPA  (or the state) must be clearly
 defined for the public and  distinguished from the  owner/operator's interests,
 regardless of whether the agency's involvement  in  owner/operator activities is
 to observe,  participate,  mediate,  or  simply to  receive a report.

     There  may also  be instances  in which the owner or  operator may contribute
 to public  involvement efforts  conducted by  EPA  or  the  state  (although state
 requirements  may preclude owner/operator participation in some activities.)
 For example,  the owner/operator  could be invited to provide panelists for
 discussion forums or participate in dialogue activities sponsored by  the
 agency.  Care should be taken, however,  to  ensure  that the owner/operator's
 participation is  constructive, coordinated  with EPA's  efforts, and supportive
 of EPA s policy'for  the RCRA permitting program as much as possible.   The
 public,  as well as the owner/operator,  should recognize that decisions on
 permitting a  waste management  facility  are  made by EPA (or authorized states)
 on the basis  of RCRA's  mandate to protect human health and the environment,
 not  on the basis  of  the owner/operator's interests.

     There will  be times when the owner/operator conducts public involvement
 activities separately from EPA or the state.  The public involvement
 coordinator will need to  be  cognizant of these activities,  because they will
 provide  the public with information that may influence opinions.   Conversely,
 the  public involvement  coordinator should inform the owner/operator of the
 public  involvement program that the agency  intends to conduct during the
 facility's permit process.  Optimally, the  efforts of the owner/operator and
EPA  (or the state) should complement  each other without compromising the
 integrity of  the agency's regulatory  role.

2.6  CRITICAL ELEMENTS

    The specific suggestions for public involvement in the  RCRA permitting
program have been kept  to a minimum to provide the flexibility to adjust
public involvement efforts to the extent of  public interest,  the environmental
significance of the facility, and the status of the permit  application.
Because the intended  result of this policy  is for public involvement  to
 facilitate the ability of EPA or the state to process  permit  applications,  the
activities included in each specific public  involvement effort should be •
tailored to the particular needs of the community and facility.

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    The  following,  however,  are  three  critical  elements  for  public  involvement
 in  the RCRA permitting  program for  targetted  facilities  (as  defined in  Section
 2.2 above).
        Field Assessment.  A  field  assessment  should be  conducted  for each
 targetted  facility by  the public  involvement coordinator (or other appropriate
 EPA or state staff, or a contractor),  for the following purposes:

        •   To  identify major community concerns regarding the
            facility;

        •   To  identify the citizens, officials, and groups in the
            area who are especially interested in the facility and
            'should be  kept apprised of developments;

        •   To  identify the best  means to provide information to
            the public  and, in return, to obtain public  comment and
            input .

As explained in Chapters 3 and 4  below, the field assessment consists
primarily of interviews in the local community with key  citizens,  officials,
and other interested parties .

    (2) Public  Involvement Plan.  Based on the field assessment, a public
involvement plan detailing appropriate public  involvement activities keyed to
milestones in the RCRA  permit process should be developed.  This plan
indicates the actions EPA or the  state will take to facilitate public
involvement in the decision-making process for the permit based on the
interests and concerns  of the public and the best channels for communicating
with the local public,  as identified in the field assessment.  The plan should
be a concise document that identifies the distinctive features of  a facility
and a community relevant to public involvement efforts and the key public
involvement activities that need to be undertaken.

    (3) Public Involvement Activities.  Public involvement activities will
vary by facility and by the stage in the permitting process at which public
involvement efforts are initiated.  The following types of activities,
however,  will be necessary in each instance:

        (a) Outreach activities, such as informal informational
            briefings and meetings,  including the public notice of
            the draft permit and attendant requirements under RCRA
            section 7004 and 40 CFR 124 Subpart A;

        (b) Dialogue and assimilation activities, such as work
            sessions,  public meetings, and public hearings (if
            appropriate) ;

        (c) Response activities,  including informal responses to
            questions,  concerns,  and requests from the public during
            the permit process as well as  formal, final
            responsiveness  summaries.

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    The next chapter  of this guidance document explains how such  activities

may be scheduled  and  integrated with technical milestones in the  typical
oermittine nrocAss  fn-r  a *«,,*,• r ,-<-,,                                 jr^a-j.
permitting process  for  a facility.

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           3.   KEY ACTIVITIES DURING THE PERMITTING PROCESS
     This chapter explains how to structure and schedule a public involvement
 effort for a typical targetted facility in accordance with the policy outlined
 in Chapter 2.  It recommends key public involvement activities and indicates
 when, in relation to technical milestones in the permitting process,  such
 activities could be conducted.  Also discussed are the first two critical
 elements in the public involvement effort -- the field assessment and the
 preparation. of a public involvement plan -- and the time at which these
 actions should be conducted.

     It should be emphasized that public involvement efforts should be tailored
 to the specific circumstances of a facility and the specific needs of a
 community.   Thus,  the sequence of activities described here is solely
 illustrative   Public involvement coordinators  have the flexibility to choose
 whichever activities are best in each instance,  varying the sequence  of
 activities  outlined in this chapter,  or adding  other activities,  depending on
 circumstances.   If the draft permit has already been prepared,  public
 involvement efforts will of necessity be more limited.   Even when there is
 TUf51uientJtlme  t0 conduct a formal f"ld assessment,  however,  an attempt
 should be made  to  identify key members  of the community and their concerns
 through telephone  calls  or some other means.

     It should also  be  noted,  however,  that  some  of  the  activities  discussed in
 this  chapter  are regulatory requirements.   These requirements  are  indicated in
     In general, preference should be given to small-scale, low-profile
 informal  activities rather than large-scale, formal activities. - For example
 face-to-face discussions with a small group of community members in someone's
 living room are preferred to a public meeting with presentations before a
 large audience.  The more personal the activity, the greater the likelihood of
 mutual communication between government staff and the community.

    The four subsequent sections of this chapter correspond to four milestones
 in the typical permitting process.  Exhibit 3-1 summarizes these milestones
 and the activities recommended in the text.

3.1  PUBLIC  INVOLVEMENT  FOLLOWING SUBMISSION OF  THE
     PERMIT APPLICATION

    (a) One of the first actions to be taken to facilitate public involvement
is to conduct a field assessment.  If possible,  in fact, the field
assessment should be conducted prior to the submission of  the  permit
application.   The field assessment is a critical element under EPA's policy
for public involvement in the RCRA permitting program.   It consists  of
interviews by the public involvement coordinator (or, other appropriate EPA  or
state staff,  or a contractor)  with several  local citizens,  members of
community organizations, and  officials  for  the following purposes-

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                                EXHIBIT 3-1

        SUMMARY OF MILESTONES  AND PUBLIC INVOLVEMENT ACTIVITIES
    Permit Milestone

 Submission of permit
 application
 Completion  of  draft
 permit  (or  intent to
 deny)
Permit issued (or
denied)
Final determination
of permit
    Required Activities"

 • Mailing list
 • Fact sheet/statement
  of basis

 • Public notice

 • Public comment period

 • Public hearing (if
  requested


• Notice of decision

• Response to comments
    Suggested Activities

 • Field assessment

 • Public involvement plan

 • Introductory notice

 • Repository

 • Informal meetings

 • Fact sheet on facility


• Informal meetings
                           • Update public involve-
                             ment plan

                           • Update repository

                           • Informal meetings

                           • Publications as  needed
                             (faot sheets,  press
                             releases,  etc.)
 Requirements under RCRA section 7004 and 40 CFR 124 Subpart  A.

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                                     -14-
          •   To  identify major  community concerns regarding the
             facility;

          •   To  identify the citizens, community leaders, and
             officials in the area who are especially interested in
             the facility and should be kept apprised of developments;

          •   To  identify the best means to provide information to
             the public and, in return, to obtain public comment and
             input.

     The_Information collected during the field assessment is the basis for the
 pubUc involvement work plan and enables the public involvement effort to be
 structured to meet the needs of a specific community.

     The field assessment may involve one or two days of interviews in the
 community,  as appropriate.   Efficiency in the use of travel resources  as well
 as optimal  timing considerations,  may lead to the field assessment being
 conducted at the same time as the site visit made by permit writers and
 enforcement personnel,  that is, within 90 days after the permit application
 request (unless  the permit  application has already been submitted)   Even if
 the permit  writer is well-acquainted with the facility, in most cases the
 field assessment will be necessary at targetted facilities  to update and
 expand knowledge of the  parties and issues involved and to  make public
 involvement efforts visible and documentable.

     (b) A public involvement plan  is the  second critical element of EPA's
 policy for  targetted facilities.   This plan  indicates the actions  EPA or the
 state will  take  to  facilitate public involvement  in  the decision-making
 process for the  permit.  Public involvement  plans are flexible documents that
 reflect the dynamic nature  of the  public  involvement process.   As  the public
 involvement team becomes more involved in  the  community,  and  as  the  community
 learns  more about the facility  and  the permitting process, new (and  more
 effective)  public involvement activities and additional concerns may suggest
 themselves.  The initial plan should, therefore, be  a brief document -
 concise and to the  point -- that:              ..

        •    Identifies major community concerns and  leaders;

        •    Outlines the minimum actions EPA or the  state will use
             to facilitate public involvement;  and

        •    Identifies the timing of these activities.

 _   Public  involvement plans prepared by states and  regions should be  retained
 in the  facility files and repositories.  These plans will be reviewed  at the
time of the mid-year and end-of-year reviews of the  state, and during  regional
program reviews.   Plans prepared by the regional offices will be appraised by
EPA headquarters during annual reviews of the region's RCRA permitting program

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                                    -15-
      (c)  At  the same time as this plan  is prepared, EPA or the  state should

  ?oc±de aTT"llnf. 'I* ?r  ^ COmmUn lty in ^ich the  facility is    ^
  located.  The individuals or organizations identified during the field

  assessment  can be the core for the mailing list.  If a mailing list is -ir


  ^  f   '^ Sh°Uld be Updated  based  on *he f"ld assessment   Chapter I
  provides  addltional techniques for developing a comprehensive mailSg Us t




















     The notice should  take whatever form is most  useful in a particular

 community.  Options include a fact sheet or newsletter sent to  resets on
and the permit nnder consideration.  Non-technical descritions of t      Y
                                                          ions of the

                                               ^J™

                                     th"
 repository-may'ine^ar1;:" ^ ^ ^^ USefUlneSS'  More than one



    ^LnfiS""^1"!"!!* 0r,resP°nse to the introductory notice is
                                     arse's SLSSS
persons on the mailing list, included  in repositories,  and distributed by any

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                                     -16-
  facilitv.  and  -MATH-•;-FIT  *.*.***.**..—„  ^	...	             *      auout tne
  facility,  and identify repository locations.
                                                       s s:
 written.  When an application has not yet been submitted for a facility
       -                                                  ^^ - *•-
 application635        * C0mpleted before submission of the permit


     Early public involvement can introduce the problem of contacting the

 r'aise   It °wmab  § anSWerS t0 f'clli*y-P«c«ic Scions thi^Sfic light
                        ^
 that could result from not being able to answer the public's  questions
           d
 is  expected to be of significant  interest  to the public,  the  exposure
 assessment should be considered an  agenda  item  for  any contact with "he
 public,  including public notices.


 3.2  PUBLIC INVOLVEMENT UPON  COMPLETION OF THE  DRAFT  PERMIT
    (a) EPA or the state must provide public notice that a draft permit has

been prepared.  The public notice must be published in a major local newspaper
and broadcast over loca                                              newspaper
and broadcast over local radio stations.
permit ^ ^^ ^ **** *"** ** allowed for P"b''c- comment on  the  draft




    (c) If there is written notice of opposition to the draft permit,  EPA or

the state must hold an informal public hearing with 30 days prior notice


repository '^ " ^ ^^ °f ^ ^^ ^ b' «***

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                                    -17-
     (d) A fact Sheet must be prepared for every  draft permit  for a major
 hazardous waste management facility.  The fact sheet must include  the
 significant factual, legal, methodological,  and policy  questions considered  in
 preparing the draft permit.

     (e) Despite earlier public involvement efforts,  some members of the public
 may not take an active interest in the permit process until  a draft permit has
 been completed and announced.  Informal  meetings should be held with
 members of the public to discuss elements of the draft  permit that are poorly
 understood or are of interest or concern to  them.  These opportunities for
 dialogue confirm to the public that the  draft permit is indeea a draft and
 still  open for additional modifications  to address issues  that might  not have
 surfaced to that point.

 3.3  PUBLIC INVOLVEMENT  UPON A DECISION  ON  THE PERMIT

     EPA regulations require two actions  at this  time.

     (a) When a final decision is reached on  whether  to  issue,  deny, or modify
 a  permit,  notice of the decision must be  given to each person  who submitted
 written comments  or who requested such notice.

     (b) In addition,  EPA or the state must issue a response  to comments.

     The response  to comments  should include  a summary of significant  comments
 received and an  explanation of  either how they were  incorporated or addressed
 in permit  conditions  or why they were rejected.  Comments that are referred to
 other  agencies should also  be indicated.   The  response document should be  sent
 to those who submitted  comments,  attended the  public hearing, or who requested
 to receive  it.  Any documents cited  in the response  to comments should be
 included in  the administrative  record for  the  final permit decision and placed
 in the  information  repositories.

 3.4 PUBLIC INVOLVEMENT UPON FINAL DETERMINATION OF A PERMIT

    Whether  a facility  is ultimately  denied or granted a permit,  public
 concern  does not necessarily  end  at that stage of the permitting process.
 Continuing  long-term  issues of public interest may require additional  public
 involvement  efforts.  Public  involvement after a permit  denial, for instance
 could address the public's  interest in these issues:                         '

         •   Corrective actions;

         •   Release of ongoing monitoring data;

         •   Release of additional exposure information;  or

        •   Closure plans.

    If  a permit is issued, continuing public  involvement can  address these
same issues and also accomplish several other objectives,  including:

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                                    -18-
         •    Provide  information  to  the public  regarding  changes  in
             transportation  or  emergency  evacuation plans;

         •    Receive  information  from  the public on adherence to
             permit conditions  (both construction and operation
             phases);

         •    Provide  a mechanism  to  address new or continuing
             concerns resulting from facility operations;
                                                              «•
         •    Facilitate permit  appeals, renewals, and revisions;  and

         •    Increase overall agency credibility.

    The  type and level of public involvement effort needed at this stage
should be decided on a case-by-case basis.  If, at the time of final
determination, the level of interest  or  the types of concerns that the public
has differ substantially from  those described in the public involvement plan,
or continuing public involvement activities are anticipated, the plan may need
to be updated to coordinate continuing public involvement efforts.  Updating
the repository may also be necessary  to  keep the public  informed as additional
information  is obtained, changes to the  permit or facility are made, or
subsequent agency actions are  taken.

    When significant issues will continue to be of concern or can be
anticipated  to arise after the final  determination on a permit, additional
informal meetings or publications may be necessary to accomplish the
aforementioned objectives.   Press releases, fact sheets, continuation of
newsletters, and other types of written public information (as described in
the next chapter) should be considered.   Informal meetings with the public may
also be needed when public concern  continues to be substantial or the public
desires to play a role in monitoring  a facility to ensure adherence to permit
conditions.

    Chapter 4 of this manual explains how to conduct the activities noted in
this chapter.  Chapter 5 discusses certain issues and circumstances that merit
special attention in designing and organizing a public involvement effort.

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                                     -19-
      4.
TECHNIQUES FOR CONDUCTING PUBLIC  INVOLVEMENT ACTIVITIES
 T1_f!he,f0liOW:LnS discussions have been selected from various sources (see the
 preface) and are provided as a reference in planning and implementing a
 sensible and sensitive public involvement oroe-ram.  TVio A-ia,-•,•,„**.— ~c	i-
 acvt                                   Pr°§ram-  The     ussion o  each
 "how to" disSssions28116"1 teChnlqUeS f°r C°nducti^ ** Activity; these are
                                                              *

     As previously noted, the recommendations for this program have been keot
 San" ITTi -°     ? f°r maXimUm flexit>ility for each facility-IpeciSc work
 ad£re±Pt  £ inV°1Vemef effort"  Jt ««»* be noted, however" that simple
 adherence to the recommendations will not, in most instances, produce a
                   invo1— * P-ces., nor will it necessarily'spe* issuance
     A skillfuHy selected blend of both specifically recommended activities
 and activities appropriately tailored to the needs and concerns  of the
 communxty and the owner/operator,  will produce far preferable results

     Thirs chapter is divided into eight sections,  as follows:   4  1  -
 Identifying Potential Participants and Building Mailing Lists; 4 2 - Field
 Assessment;  4.3 - Public Information  Programs  and Publications;  4  4 -
 Information Repositories;  4.5  -  Public Notices; 4.6 -  Public  Meetings; 4.7 -
 Public Hearings;  and 4.8 - Responsiveness  Summaries.

 4.1   IDENTIFYING POTENTIAL PARTICIPANTS AND BUILDING MAILING LISTS

     4.1.1   Focus

     A  mailing  list  is  an important  communications tool which  allows an agency
 £*t   ^ atl°?.t0  "ach broad or  targetted audiences with its messages.  ?2
 inforLt   maiiin«1Ji;t» f16 better ^e public outreach and delivery of
 information   A well-developed mailing  list will  reach a group of potentially
^1^ Patr,tlClpaf S  - P^ple who want to be involved in an agenc/program or
tTrL   5 T& "ho wish  to be involved simply by staying informed    The
process of developing  a mailing list begins early in the public involvement


    The mailing list is used to send announcements of meetings, hearings
events, and available reports and documents to the public.   In addition  it is
used to identify members of the public who may be  considered for  workgroups
av*n*M  r6 " meetin§s and briefings.  A wide variety of approaches  are
available to collect names for the list.  Several, but not  all, of  these
approaches should be employed.                                      tnese

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                                -20-
4.1.2  Techniques

A.  The names of people interviewed during the field assessment, as well
    as other names these people recommend, should be placed on the mailing
    list.

B.  All nearby residents and owners of land adjacent to the facility
    should be included on a mailing list.

C.  Seek out existing lists.  Other EPA and federal programs, as well as
    state and local programs, may have developed mailinq lists which can
    be used in whole or in part.  Sometimes, lists are exchanged or traded
    among agencies.  Prepared lists should be carefully scrutinized,
    however, to make sure they are applicable.

    Borrowed lists may be out of date.  Verify some of the names and
    addresses on the list to test its current validity.

D.  Organizations with a potential interest in an agency program or action
    may have mailing lists of members important to the agency, although
    some organizations may be reluctant to give these lists.  Each agency
    or program with a mission must consider different types of groups.
   , Representative groups include:

    1.  Outdoor recreation organizations such as hiking
        associations, rod and gun clubs, cross country skiing
        groups, sports fisheries' associations, and recreational
        boaters and sailors.

    2.  Commerce and business groups such as manufacturer
        associations, associated industries, Chambers of
        Commerce, and the Jaycees.

    3.  Labor leaders and unions.

    4.  Environmental leaders and groups.

    5.  State and district farmers'  associations, including the
        farm bureau,  dairyman's cooperatives, conservation
        districts,  and water districts.

    6.  Health organizations such as the American Lung
        Association.

    7.  University extension and county agricultural extension
        agents.

E.  Many civic and social organizations, such, as the League of Women
    Voters or the Chambers of Commerce,  have their own newsletters. For
    applicable groups consider requesting a copy of the group's newsletter
    mailing list, and ask if they would run notices in their paper.

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                                 -21-
 F.  Specialized directories of organizations and businesses can provide
     additional names and addresses of potential participants.  Examples
     include state directories of manufacturers, environmental groups and
     chemical society members.

     The business and reference section of the library is a good starting
     point for reviewing various directories.

 G.  Any individual who attends a public meeting of the agency, or one with
     a related mission, or calls or writes to the agency seeking
     information, should be added to the mailing list.  Careful attention
     to the affiliations of various individuals or groups attending
     meetings or corresponding with the agency can yield entire categories
     of people to be added to the list.

 H.  The applicant should be included on the mailing list.

 I.  According to Executive Order 12372,  the state may designate a single
     point of contact (SPOC) or delegate intergovernmental  review
     responsibility to an agency or organization for the purpose of
     reviewing proposed RCRA permit actions.   At the very least,  the  SPOC
     or delegated entity should be  sent  a copy of the draft permit and
     notified of the public comment period.

 J.  Local newspaper stories often  contain substantial information of use
     to public  involvement  specialists,  including the names  of  people with
     a  potential  interest  in the  agency.
            V
 K.   The names  of  local  reporters and  editors,  and  appropriate  newsletter
     editors, should  be  added to  the mailing  list.   If time  permits,
     interview  reporters  and editors with  knowledge  of an area  or  subject
     Placing  their names on  the mailing  list  is one  way  of  assuring that
     these  gate keepers  have direct  access  and  accurate information about
     a  program.

 L.   Elected  and appointed officials with  a potential  interest  (substantive
     or political interest)  should be  placed  on the  list.

 M.   Consider placing the names of  local educators  (primary, secondary,
     high school, and college and university) on  the  list.  Aside  from'
     their personal interest, these people can use project information to
     develop classroom learning packages and programs, and tell their
     students about the project and underlying issues.  Often, children
    will communicate information and  ideas on class projects and current
     events to their parents, thus affecting a secondary communication.

N.  State agency technical, enforcement, public affairs, and public staff
    should be contacted.

0.  Public notices for draft permits,  public comment periods, and intended
    denials are required to be sent to state agencies that have authority

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                               -22-
P.
        f                       t0 the construction or operation  of  a
        facility and to any unit of local  government having jurisdiction
   over an area where a facility is located.                    Diction

   Secondary  or miscellaneous  sources  of names  for  mailing  lists  include:

   1.   State  revenue departments which, maintain  lists  of
     •  non-profit organizations  in  the  state.

   2.   For  states, the  Secretary of State or offices of the
       legislative leadership maintain  lists of  legal
       lobbyists.  In Washington, lobbyists register with the
       Senate Office of Public Records  and the House Office of
     • Records and Registration.

  3.  Local,  regional, and state League of Women Voters
      environmental, planning commissions, and land use
      chairpeople may have lists of potential participants.
      The national League maintains other lists.

  4.  University scientists, senior administrators, and
      technical experts (such as soil scientists,
      hydrologists,  and law and political  science  faculty who
      specialize in  land use and environmental  law) might be
      placed  on mailing lists.   They may  recommend the names
      of others who  should be added to the list.

  5.   The public affairs  or environmental  control  directors of
      major industries  might be consulted  for additional  names
      and addresses.

  6.   Local neighborhood  associations  -- formal  and informal
      --  may  prove helpful.

  7.  Churches  and church  organizations.

  8.  Telephone  directories, especially the yellow  pages
     provide lists  of  associations.  Zip code directories may
     be  useful when trying to reach one small part of a city
     or  state.  Consider developing a  list of all  landowners
     within one mile of the facility in question.

 9.  Multi-service centers, community development
     corporations, community centers, and health centers
     might prove helpful in attempts to reach senior citizens
     organizations.

10.  Local fire, police,  and disaster agency officials should
     be located and  listed.

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                            -23-
    4.1.3 Evaluation

    A.  Is the mailing list comprehensive, encompassing all of the key
       categories or target publics?                         y

    B.  Is the mailing list updated regularly?

    C.  Has an easy to access system been devised for adding and subtracting
       names easily and efficiently?                   *  ^uotractmg


    °'            been br°ken down ^ ziP codes " bulk mailing is
   E.  Have adequate funds been allocated in the budget to cover the costs of
       maintaining the list and the cost of printing and postage?
4.2 FIELD ASSESSMENT

   4.2.1  Focus
^S^^^S^^I^f^'^^^^
S2^fs«ii^^!i^!?i!s^r?^'e«r^'i^j^<^s.
   4.2.2 Techniques

   A.  Arranging the interviews:

      At this stage of the permit process, the names and phone numbers of
      the people involved with the facility may already be known or have
      been obtained. Ideally, the meeting place should be at the
      interviewee s office or home, whichever may be most conducive to
      candid discussions.  While government and media representatives are
                                                        re
      r^d7 r° P^ " meeting in their offices Curing business hours, local
      residents and community groups may be available only after-hours.

   B.  Planning the interviews:
      Epfrth° °^ ?Uring the interview> time »ay be spent reviewing files at
      EPA  the state agency, or a local library or Chamber of Commerce that
      contain news clippings, documents, letters, and other sources of
      information relevant to the facility.  Ideally, only people with a
      thorough understanding of the RCRA program, the facility itself ,  and
      interview techniques should conduct the interviews

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                                -24-
 C.   Telephone interviews:

     Some information may be efficiently obtained over the telephone.   In
     telephone interviews, explain how the interviewee's name was  acquired,
     the type of information needed,  the reason the information is needed,'
     and how it will be used.   Be brief.

 D.   Interviewing residents and community groups:

     Interviews involving local residents or community groups are  likely  to
     require more time.   Be prepared  with a set of questions  in mind;
     questionnaires  may seem too formal and are likely to elicit curt
     responses.   Be  sensitive  to the  residents'  needs  and concerns, but
     remind them that the purpose of  the interview is  to gather preliminary
     information to  be used in planning an appropriate public involvement
     effort.   In this way,  unrealistic expectations  are not raised.

     In  many cases,  the  interviewee will ask questions and express  concerns
     about  the facility.   The  field assessment,  in some cases,  can  be a
     useful technique for providing interested  citizens with  timely
     information on  the  RCRA permitting process  and  on facility and Agency
     activities  prior to development  of the draft  permit conditions. With
     adequate  preparation,  the interviewer can  thus  acquire information
     useful for  later planning,  as well as respond to  initial  citizen
     concern with accurate  information and allay unwarranted  concerns.

E.   Interviewing government officials:

     Interviews  with  government  officials  should include a brief
     introduction explaining why  they  are  being interviewed and what kind
     of  information is needed  (facility  history, government activity at the
     site,  a political perspective on  citizen's expectations,  etc.).

F.   Confidentiality:

     At the beginning of  each  interview, explain that the field assessment
    will be used to prepare a public  involvement work plan.    If the
     interviewee would like to remain  anonymous, explain that the
     information will be used to understand community concerns and that a
     record of the contact will be made, but EPA or the  state will not
    attribute any specific statements or  information to the interviewee.

G.  Other possible contacts:

    During the field assessment interviews, ask for names and phone
    numbers of persons who could provide additional information on the
    facility and community views and concerns.

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                                    -25-
     H.   Information on public involvement  activities:

         Ask whether the interviewee would  like  to  receive  any  fact sheets or
         other printed information as the permitting process  continues.  Also,
         for future reference,  keep a list  of  persons  interested  in attending'
         public meetings.


 4.3  PUBLIC INFORMATION PROGRAMS AND  PUBLICATIONS

     4.3.1   Focus

     The  outreach activities which this guidance recommends should include the
 development of accurate and timely written information for distribution to the
 public,  for example,  fact  sheets  and newsletters.

     Overall,  such materials should promote understanding and highlight and
 summarize  critical issues.  The environmental consequences of potential
 actions, options,  or  decisions should be clearly stated in materials
 distributed to  the public.  The public should also have access to complete
 reports  and documents  in information  repositories.

   •  At a minimum,  site-specific materials  should include:
        *   Background information
        *   Legal justification for the action
        •   Timetable of proposed actions or planning phase
        •   Summaries of lengthy or technical material
        •   Delineation of issues
        •   Alternatives or tentative determinations made by the
            agency
        •   Ways to encourage public involvement
        •   Names of people to contact for further information
        •   Opportunities for public involvement

The public may also be provided with general descriptions of the RCRA
permitting process, hazardous waste management techniques, or similar topics.

    4.3.2  Techniques and Methods

    The first step in developing an effective information program is to plan
for a publication effort that is integrated with the overall public
involvement plan for a facility.  The public involvement plan must
realistically balance the cost, timing,  quality, scope,  variety of
publications, and identify target audiences for various  publications.   Using
the plan for guidance, work can proceed, on individual publications with
knowledge of how each publication will contribute to the total public
involvement effort.

    Written communication should meet the five criteria  embodied in the
acronym ANSVA:   ATTENTION,  NEED, SATISFACTION,  VISUALIZATION,  ACTION

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                                 -26-
      (a) Attention:  Each  information product should capture the attention
         of  its  intended audience by using a theme or issue important to
         that audience.

      (b) Need:   Each publication should demonstrate that the reader has a
         need or problem.

      (c) Satisfaction: The written piece should show how the government's
         program can meet or satisfy the readers' need or problem.

      (d) Visualization:  People often comprehend and retain complex ideas
         and material better if they can see the material visualized.
         Materials should make liberal use of charts,  diagrams,
         illustrations, photographs, or mathematical displays.   The adage
          a picture is worth a thousand words" has proved true in many
         studies of reader/audience comprehension and  retention rates.

     (e) Action:   Each piece of public information should invite action
         Attending a public meeting or placing a name  on a mailing  list are
         examples of action steps.   Public information is effective only if
         it provides the basis  for  potential  change. The action step
         reinforces learning.

 4.3.3  General  Guidelines  for  Developing Public Information Products

 A.   Begin  each writing project by  developing  a  detailed outline of the
     purpose  and  content of the material  to be covered.   The audience for
     whom the material  is intended  should  also be  clearly stated.

 B.   Every  information  program  must  operate on at  least  two levels  --'the
     publics  that are already interested and involved, and those that are
     not.   The information  directed  toward the involved  group may include
     more complex or detailed information or progress reports.   Fact sheets
     and lengthy  information pieces  fall under this category   The
     information  directed to the less involved group might be considered
     preliminary  to participation.  These materials should be attractive
     and brief, and appeal to the needs and concerns of  laypeople.

C.   In headlines and initial paragraphs, attract attention and  interest
    with thought-provoking statements or questions.  Link problems and
     issues with  the reader's life and experience.  Personalize messages-
    demonstrate how the agency's programs affect people's lives.

D.  Early in the text introduce the content'of the publication.

E.  Write clearly,  simply,  and directly,  avoiding technical terminology
    acronyms and professional jargon.   Translate technical language into
    terms  the public can understand, or define technical terms  the  first
    time they are used in a publication.   Write  general  purpose materials
    at the same  reading level as the local paper is written.

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                                 -27-
  H.
 A^H^r decla*ajlve sentences  with active verbs  to make key points
 Avoid the use of long and complex sentences.   Say  it simply.

 Use conversational  English.   For example,  use  "do" for  "accomplish"
 and  because" for "in view of the fact  that."                 P-nsn.

 Consider  using human  scale comparisons,  rather than technical terms
 to  communicate a point.   For  example, "the facility will  generate
 noise  approximately equal  to  that  of  a  typical city street,"  or "the
 cost per  family  will  be about  $100 per  year."


 l^on ^c?ngth ?f S6 materia1'  Five  double-spaced pages (about
 1 500 words)  is  all the general  interest citizen will typically take
 the time to read.   If the material requires greater  leng?h, prepare a
 one-page summary  for  readers with  limited  time.  Anothe?  approacTL
 to design a longer piece so that someone with  limited time can read
 £lfr:, ?  ^ln  f^VS minutes> more in-depth material in 15 minutes,  and
 complete the entire piece in 30 minutes.  By telling the reader how a
Piece IS Structured rm 1-hc, •?•!,.,-+. „„	  ^.i-- 	j        .      .
 J.' Don't lose sight of broad perspectives and goals when developing
     materials.  For example, in technical documents, provide a summary
     that stresses concepts, not just facts.  Organize materials
                             *** *"* providinS the foundation for basic
 K.   Each individual element in an information and education program should
     be easily linked to the overall program.   The reader should easily see
     the relationship between a particular topic or product and the total
     project.

 L.   Pre-test  all  public information products  by asking several lay
     citizens  or officials  to read and evaluate drafts  for clarity  order
     comprehensiveness,  and detail.   This  final review, can help ensure  high
     quality publications that meet  their  intended goals.            renign

M.   Use  graphics  and illustrations  to support  the written content of a
     an >S    T'  Pk°tOSraphs>  charts> ^d drawings  can  communicate ideas
     quickly,  directly using  few words.  Using  several  type  faces,  such as
     a standard and  an italic  type,  can lend emphasis and  clarity
     Capitalization  and  underlining  add emphasis,  too.

N.   Always make full reports  and technical information available  to the
     Pv   t! 5°r review>  in  addition  to providing summaries.  Materials
     £«  h   aV^la£le 3" easily accessible repositories.  Let the public
  .   know where and when the materials are available,

0.  For general purpose publications, such as brochures and newsletters
    distribute copies to people whose names are on the mailing list
     including elected and appointed officials.  Mail copies of

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                               -28-
    publications to media outlets in the project area.  Make publications
    readily available to the general public at libraries, government
    buildings, shopping centers, and other public places.  Include
    publications as a part of a project display.

4.3.4  Types/Uses of Specific Publications

    A.  Brochures

    1.  A general pamphlet or brochure is a useful tool to explain the
        background and mandate of a program, the  role of the public in the
        planning process,  and the expected outcomes of the project.  A
       . brochure should be an easy-to-read, quick summary of agency and
        program goals and objectives.   It should  provide answers  to common
        questions.

    2.  A brochure should include a brief background on the program,  the
        planning process,  schedules for upcoming  events,  and the  points
        where public involvement is most important.

    3.  The publication should give the reader a  sense of the scope of the
        issue,  how planning^will proceed,  possible alternatives,  potential
        impacts on the area's growth and development,  and possible effects
        on taxes and quality of  life.

    4.  The brochure should  be written  with a  long-term perspective in
        mind,  so the publication remains  timely throughout the process or
        is useful in a number of cases.

    5.   Distribute  the brochure  widely  in  the  early  stages of a project.
        Timing  is important  for  establishing credibility  and  for  informing
        the public  early.

        Mail  copies  of the brochure  to  all  media  outlets  in the planning
        area, accompanied by  a cover letter offering a  name and address to
        contact  for  further  information.  The  letter should explain why
        the project  is  important  and how it might  affect  the  community and
        region.

    6.   Include a pre-addressed mail-in form as a part  of  the brochure so
        that people with an interest in the program  can be added to the
        mailing  list.  Let the public know  that other materials will
        follow as the  program develops  (i.e., newsletters,  report
        summaries, etc.).

    7.   Include a name, address,  and phone  number in the brochure  for  the
       public to contact for additional information.

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                             -29-
 B.  Newsletters

 1.  Newsletters facilitate a regular flow of information to the
     primary audiences of a public involvement effort.  They provide
     timely and useful information to citizens.  They are an
     inexpensive way to regularly promote understanding, dialogue, and
     public involvement.

 2.  Newsletters should inform without bias.  They should not be used
     as an advocacy tool.  Newsletter editors must maintain credibility
     if the newsletter is to remain effective over time.

     (a) Separate opinion from objective or historical material, and
         label it as such.

     (b) Sometimes credibility can be enhanced by printing statements
         developed by representatives of opposing points of view.

 3.   Link key issues to subjects and ideas the general public can
     understand and appreciate.

r4.   Newsletters  can provide timely information such as:

     a.   Articles  on new  developments.

     b.  Reports on public  involvement activities,  and how to join them.

     c.   People stories are  particularly good  for  reader interest,  but
         should not be over  used.   Describe  the  activities  of citizens
         and officials working on various  aspects  of  a project.  Use
         people stories to encourage  citizens  to participate.  Avoid
         long  lists of names.
                                                        i
     d.  Feature articles on major  issues  in a project,  the  most common
        questions  asked by the public,  or the primary  concerns  of
        officials  or other professionals.  Also,  consider  reprinting
        relevant articles from other publications.

     e.  Calendar of upcoming meetings.

     f.  Summaries  of meeting comments and responses.   If used as an
        informal responsiveness summary, newsletters reach  the most
        important  audience with timely and useful information
        documenting the value, history,  and impact of public
        involvement.

    g.  A regular column written by a citizen (an option).  If stories
        are invited from guest authors,  detail editing ground rules in
        advance.

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     li.  The names and addresses of people to contact for further
         information.

     i.  Maps and other forms of graphic information.

     j.  Lists of information and audio-visual materials available to
         the public,  and the locations of resource material.

 5.   More than any other information tool,  newsletters can be used
     imaginatively.   Maps for citizens to evaluate,  mark-up,  and
     return,  and attitude and opinion questionnaires are just a few
     unusual  suggestions for newsletters.   These techniques make
     newsletters an enjoyable and interesting experience for  readers.

 6.   Newsletters should be mailed to local  and regional  media
     representatives  as another  way of keeping them  informed  of
     progress.

 7.   The  editors of other newsletters  with  a  potential interest in the
     subject  of  your  newsletter  should receive copies  as well.   They
     may  find information of importance they  would like  to pass on to
     their readers.

 8.   Many citizens will  keep all  issues  of  a.news letter  as a  historical
     record of their  involvement  in a  project.   Number and date all
     newsletters.

C.   Fact Sheets

 1.   Fact sheets are  an  adjunct to  newsletters  and other publications.
    They are most useful  for providing  an  in-depth  analysis  of
     specific, complex  issues of public  concern.  They may be longer
    than newsletters  and  contain more detail.

2.  Some fact sheet topics will be chosen  in advance; others will
    evolve from questions and concerns  raised during the public
    involvement process.
                                                                   a
3.  Fact sheets can be distributed as a part of a newsletter or as
    separate publication.  They can be mailed to the entire mailing
    list or to selected groups.  They should be available to anyone
    for the asking.

4.  They are most useful for presenting key information at crucial
    decision points in a project.

5.  They provide excellent background for citizen activities at public
    meetings and conferences.

6.  Fact sheets can be produced inexpensively,  and are easily up-dated
    as projects mature and become more refined.

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                               -31-
    D-  Length of time it usually takes to prepare a typical public
        information product            '        -  - ^ -

        1.  Scheduling adequate writing,  review, and production time is an
            important element of information planning.   Plenty of lead
            time is required to produce a high quality document.   For
            example, for a state government to produce a twelve -page
            newspaper tabloid that serves as an executive summary and
            public hearing notice, the following time schedule is
            suggested (in person days):

            a.   Writing first draft ..................... ; ........  1Q dayg

            b.   Typing the first draft .........................     2 da  s

            c.   Agency staff  reviews/citizen reviews
                of  first  draft  ......                                -  ,
                                     .............................   5  days

            d.   Consolidation of reviews  and rewrite  .............   5  days

            e.  Retyping  ......................... .
           f.  Graphic design, typesetting, paste-up  ............  3 days
               (If portions are copied this time may be reduced)

           g .  Printing ......................
                          	 4-7 days

           h.  Preparation for mailing (100-500 copies) 	  3 days

           i.  In the mails 	                                c ,
                                 	•	  5 days

           j .  Date in citizen' s hands 	  14 d
                                                     before public meeting
                                                     or hearing

.3.5  Evaluation

   A.   Information Planning

       1.   Have information needs been identified  in  the public
           involvement  plan?

       2.   Do the  program  elements  in  the  information plan  work together
           to support one  another?                                 geuuex

       3.   Do  information  products  precede public meetings  and  public
           hearings in  the plan?  Has  the schedule been maintained?

       4.   Are  the goals of the information program and each program
           element clearly stated?

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                            -32-
 5.   Does each information piece have a definite goal and targetted
     audience?

 6.   What types  of information products are  anticipated?   Are  a variety
     of methods  used to  communicate  with various target publics? From
     the list  below check the  information products  anticipated in the
     public  involvement  plan.

         Brochures
         Fact  Sheets
         Direct  Mail  Letters
         Flyers
         Posters
         Articles  in  Other  Community or Agency newsletters
         Issue Papers and Option Documents
         Executive  Summaries
         Speakers Bureau
         Weekly Newspapers
         Daily Newspapers
         Radio and Television Talk and  Public Affairs Programs
         Radio and Television News Programs
         Slide Program
         Slide Tape Program
        Films
        Other Media

B.  Information Products

    1.  For each public information product, are the issues and
        alternatives defined in an accurate, realistic,  and
        understandable manner?  Are the decisions requiring public
        involvement clearly stated?

    2.  Are the environmental  impacts and consequences clearly defined
        and stated for each alternative?

    3.  Do explanatory materials contain clear,  concise,  and factual
        information?

    4.  Are  technical and professional terms and government acronyms
        defined  and explained?   Has  a glossary of terms been prepared?

    5.  Have individual  information  products been pre-tested with
        citizens  and  officials  prior to printing and distribution?

    6.   Are  information  products provided free of charge  to the
        public?   If there  is a  cost,  is the  cost nominal?

    7.   Do all information  materials  contain the name, address, and
        phone  number  of  a contact person within  the  agency who can
        answer questions and provide  information?

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                                    -33-
 4.4  INFORMATION REPOSITORIES

     4.4.1  Focus

     Information repositories should allow free and convenient access  to
 information either required or deemed useful to be made available to  the
 public.   An information repository is a central file where citizens can review
 all permit-related documents approved fay EPA or a state for public
 disclosure.  Information in the repositories should be updated as necessary.

     4.4.2  -Techniques

     Select one or  more  locations  early in the permit process.   Locations
 should be easily accessible to members of the community,  and should be open
 after work hours.   Possible repository sites might include libraries
 government buildings, and shopping centers.   Contact individuals  at the
 selected  repository locations  in  order to:

        •    Identify special needs of the repositories  to  keep
             contents together  (e.g.,  in a 3-ring  binder).

        •    Discuss  how  additions will  be handled.

        •    Learn where  information will  be  located.

        •    Discuss  possible special  displays at  the repositories
             to highlight  information.

        •    Discuss methods to have a sign-up sheet  for mailing
             list development.

        •   Receive approval from the repositories.

    Select and deposit the materials to be included in the repository  file
Potential materials for the file include:

        •    Permit  application;

        •    Draft permit;

        •    News releases about the permit and facility;

        •    A facility  description;

        •    Technical data concerning the facility and relevant
            permit  issues;

       •    Non-technical descriptions of the facility and
            relevant permit issues;;

       •    RCRA fact sheets;

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                                     •34-
          •    Pertinent  Federal Register  notices;

          •    Copies of  orders and decrees;

          •    Information concerning the  RCRA permit process and
              opportunities for public involvement;

          •    Any reference materials relevant to the facility
              (e.g., maps, chemical references, etc.);

          •    Announcements of all public involvement activities;

              Transcript of public hearing, agendas, handouts;

         •   Responsiveness summary;

         •   A list of agency personnel  (with addresses and
             telephone numbers)  from whom further information  can be
             requested;

         •   Any other documents  that are part of the
             administrative record.

 Combine these materials in a 3-ring binder or any similar format.   Deliver  to
 repositories with  instructions on  how to add future  information.   Display
 materials should also be  developed and delivered as  part  of the repository
 Publicize the existence of the repository.   Notify local  government officials
 citizens groups  the  local media,  and individuals  on the  mailing list  of  the  '
 repository files'  locations  and  hours of access.

    4.4.3  Evaluation

         A.   Have information repositories been established?   In central
             locations?  Are there convenient access  hours?

         B.   Are the appropriate  documents available  at the repositories?

         C.   Are the files kept current?

         D.   Have the existence and location of the repositories been
             adequately publicized?


4.5  PUBLIC NOTICES

    4.5.1  Focus

    Public notices  are intended to stimulate interest in and increase
attendance at upcoming meetings  and hearings.  Other communication devices
discussed in the public meeting and public information sections, should also
be used.   Just publishing a public notice in a local newspaper, however,  does

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                                   -35-
not guarantee that the public will be adequately notified of public events.
Direct mail and one-to-one telephone contact, for example, work effectively  if
the goal is to generate attendance at public meetings.

    4.5.2  Techniques

        A.   Public notices must be seen to be effective.   They may be  in  the
            form of letters,  newspaper advertisements,  posters,  or other
            graphic formats.   They should entice readers  so that they  are
            read.   Using  eye-catching headlines or photographs, or
            personalizing issues,  helps to do this.   Notices Should explain
            why it is  important to attend the meeting or  hearing and what
            .influence  or responsibility attendees will  have.   The notice
            should highlight  issues to be covered at the  event,  decisions to
            be made, and the  potential impact of decisions.   Avoid the use of
            a strict legal notice  format,  such as those in the legal notices
            section of newspapers;  these notices are rarely seen or read  by
            the primary audiences  of public involvement programs.   Public
            notices should be distributed so-that they  are highly visible to
            the targetted audiences.

        B.   Distribution should occur at least 30,  but  preferably 45,  days in
            advance of the meeting or hearing.   Respect the  requirement for  45
            days notice when  a public hearing on a draft  permit  or tentative
            denial  is  to be held.   This  length of time  allows  busy people to
            schedule the event in  their  calendars,  and  to prepare comments and
            testimony.   A reminder  notice  five to seven days  in  advance is
            also'helpful.

        C.   Keep public notices  brief and  to  the point.   Conceptualize issues
            from the public's  point of view.   Present the information  in
            language familiar  to lay  people;  avoid the  use of  jargon,
            government  acronyms, and  complex  technical  terms.

        D.   Notices should  highlight  the environmental  and health  issues  of
            concern, the  implications of the  issues, and  the decisions to be
            made.

        E.   The notice  should  indicate how participation  in the  event will
            relate  to subsequent decisions and the resolution of  issues.

        F.  Where possible, use graphics to capture the attention of the
            audience, to  tell  a story, and to  increase  recall.

        G.   If possible, have public  information specialists and graphic
           designers prepare the notice.  If this is not possible, have an
            information specialist review the notice.

       H.  Whenever possible, pre-test public notices with the public before
           their distribution.  Make sure the public receives the message
           intended by the agency.

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                                -36-
     I.  Distribute the notice through direct mail to organizations and
         individuals with a potential interest in the meeting or hearing.

         1.   In one major survey of how people who attended meetings and
             hearings heard about the event,  the largest number said they
             received something in the mail that told them about the
             gathering.   The second most common response was that someone
             told them about the event.   Word-of-mouth proved to be an
             effective communications channel.   Less  than five percent  of
             those surveyed said they saw a notice in the newspaper or
             heard about  it on radio or televisipn.

        •2.   Consider the use of a telephone  network  to initiate the
             word-of-mouth communications system.  This is especially
             effective in small  communities and in neighborhood organizing.

    J.  Distribute the notice widely to the  print and broadcast media.

        1.   Provide a camera ready copy to newspapers  for placement  as  a
             display advertisement  or as a free calendar  announcement.
             Run-of-paper"  or display advertising rates  are higher  than
             classified rates  applied to legal  matters.   Display
             advertising  is  generally more expensive,  but  is  more visible
             and  effective.   If  budgetary constraints  make display  ads
             prohibitively expensive,  legal notices can be used.

        2.   Provide  a slide of  the notice  to television  stations for them
             to use  as a background image when  announcing  the event.

        3.   For  radio and television, include  a public service  spot
             announcement or press release, along with  the  notice, to
             increase the likelihood of  the notice getting  "air time."

4.5.3  Evaluation

    A.  Was the public notice part of an overall plan of notification and
        information?  Were the elements of the plan,  such as the use of
        advertisements, public service spots, and public speaking events,
        well coordinated?

    B.  Did the public notice appear 30-45 days before the event, allowing
        adequate time for the public to prepare?

    C.  Was the public notice attractively designed?   Did it capture the
        reader s eye, and quickly communicate the intent of the event?

    D.  Was the method of distribution relevant to the community?  Did  it
        build upon existing communication channels?

    E.  Did notices reach all of the potentially affected individuals and
        organizations? How was  distribution coordinated?  Were both
        opponents and proponents included in the distribution?

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                                   -37-
                    ?°tlCe disPlayed Prominently in the media  and posted in
                    locations at least  30-45 days in advance of the event?
             Did  a press release accompany the notice?  Were other media
                   *  SUC                          Paring feature
         H.  Did the notice emphasize why the event  was to be held?  Did it
            identify the important decisions, issues, and program impacts?
           - Partlclpatlo"" 'S?*^* ^°^*  of  <*tizen attendance  and
            dec-si^ ^'choices? eXPl*in ^ P""'**"" «»" affect
        J.  Did the written notice include:
            1.  An identification of issues  under consideration?
           •2.  A description of alternative courses of action?
            3.  A brief listing of applicable  laws and regulations?
                                                                     were
           5.   The names of individuals to contact  for additional information?
4.6  PUBLIC  MEETINGS
    4.6.1   Focus
    Public  meetings are one means of establishing  a dialogue with  „
                               i-a -a ts.s —Si— •
    Public meetings must be  preceded by the timely dlstrihm-i™ ^^
   4.6.2  Techniques


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                                   -38-
decision-making.  If a question-and-answer period is included, they allow for
two-way communication  and generate interest and participation in I project
They should be used selectively, integrated with other public involvement
techniques, and designed to meet specific objectives.         ^oivement

        A.  Planning

            1.   Identify the agency's objectives,  expectations,  and desired
                results for the meeting.
            2'   result ^ aUdienCe'S  obJectives,  expectations,  and desired


          .  3.   Match the composition and size  of  the  group  invited  to attend
                a meeting with  agency objectives.

            4.   Decide on the level  of participation and  involvement  expected,
                and choose the  meeting structure and format  that can  best meet
                agency objectives  for dialogue.

               Then,  choose the specific methods  and  techniques for
               discussion, planning,  problem-solving, and decision-making.

           5.  Choose a meeting location, keeping in mind necessary  room
               arrangements, equipment and supply requirements, and
            .   accessibility by public transportation.

           6.  Identify the roles and responsibilities of various staff
               members and of local officials or citizens who will
               participate in. the meeting.

           7.   Make sure that everyone who wants to speak has an opportunity
               to  do  so.                                                   J

       B.  When to  Use

          1.   When the  agency  wants to  inform  people, clear up
               misunderstandings  on agency actions or  plans, or generate
               public discussion  on proposals,  plans,  or  recommendations.

          2.   When the  agency  wants to  reach a large  number of people at
               once,  both directly (at the meeting)  and indirectly through
               follow-up media  coverage  in  local and regional  newspapers, and
               on radio  and  television.

          3.   When the  agency wants  to  encourage  comment and  debate  among
               various groups interested  in the facility's permit  and to
               encourage more community dialogue.

          4.  When community interest on an  issue is high.

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                                -39-
         5.  When  participants  in  a project  feel the need to share
            information  and  ideas with the  rest of the community.

         6.  When  an agency seeks to communicate with an audience larger
            and more diverse than can be included in workshops.

         7.  If the sole purpose of conducting a public meeting is to
            educate the public, consider whether the public meeting is the
            most  effective technique.  The use of newsletters, fact
            sheets, slide programs, or sending public speakers to the
            regularly scheduled meetings of organized groups,  may prove
            more  successful.

4.6.3  Evaluation

    A.  Did the staff or participants have a good reason for holding this
       • -I!*1!!?'  n^a!uWa5 t?S S°al °f the meetinS?   Was the goal clearly
        stated?  Did the goal of the agency match that  of the  audience?
        Was the goal of the meeting attained?

    B.  Did the meeting precede and relate to a key  decision point?   Was
        the audience aware of this fact?

    C.  Was attendance  at the meeting consistent with the meeting's  goals?

    D.  Did the staff provide written background material?   What  products
        were provided to  attendees?   Examples:

        •   Executive Summary
        •   Technical Summary
        •   Fact Sheet
        •   Newsletter
        •   Technical Report
        •   Maps and Graphs
        •   Other

   E.  How  long was the program?  Was the agenda followed closely?  Was
       the  program just right  in length, too long, or too short?  Did the
       audience remain attentive for the entire program?

   F.  Were the moderator  speakers, and supporting staff appropriate for
       meeting the session's  goals?

   G.  Was the informational  program well presented?  Was the  speaker(s)
       well informed?  Did audio-visual materials contribute to the
       informational aspects  of the program?  Was the informational
       program well balanced, too technical, or not  detailed enough?

   H.  Did the sponsoring agency ask attendees  to evaluate the meeting?

       1.  If  so,  were  the attendees  representative  of  the affected
           community?

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                                    -40-
             2.  If so, did the attendees seem to understand the purpose  of  the
                 meeting?  Plan?  Project?  Timetable?  The public's  role?   The
                 timing of the key decision points?  How the public's comments
                 would influence decisions?  The government agencies  involved?
                 Costs?  The source of funds?

         I.   Did the public receive complete answers  to their questions?

         J.   Did a staff member take notes at the meeting for use in  permit
             development and in a responsiveness summary?

         K.   Was formal public notice sent 30-45 days  prior to 'the meeting?
             Did the notice clearly state:   (check)

             •    Purpose
             •    Date and Place
             •    Time
             •    Directions to the meeting site
             •    Parking,  transportation,  and other supporting information


4.7   PUBLIC HEARINGS

    4.7.1   Focus

    While hearings  are  the most  familiar  form of  dialogue,  they  should not
serve as the only forum for citizen  input.   When  used,  they should occur at
the end of  a process  that  has  given  the public  earlier  access to  information
and opportunities for involvement.

    4.7.2   Techniques

        A.  Information

    At the  beginning  of the  hearing, the agency must  inform  the  audience of:

        •   The  issues  involved  in the decisions  to be made;

        •   The  considerations the agency will take into account
            under laws  and  regulations;

        •   The  agency's tentative conclusions, if any; and

        •   The  information the agency solicits from the public.

    Certain regulations require the preparation of a formal hearing record,
such as a verbatim transcript or an audio tape recording.  Hearing records
must be left open for at least 10 days to receive additional public comment,
and be available for  inspection and copying.

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                                                           i  i
                                     -41-
     Public hearings provide highly structured opportunities for hearing and
 collecting public testimony on projects and issues.  Public hearings are most
 likely to be held during the public comment period on the draft permit  at
 which time they often serve to encourage the preparation of written comments
 by the public.

     Holding a public hearing does not mean that an agency has conducted a full
 public involvement program.  Under normal circumstances, many other public
 participation events must occur prior to a hearing so that the public has had
 an opportunity to gain considerable knowledge and understanding of the issues
 in advance and thereby be able to offer informed comments at the hearing.

     While public hearings are formal events,  a variety of hearing formats
 exist.   A format should be chosen that meets  the needs and conditions of the
 project.

         B.   Procedures

             1.   Begin with an opening statement that  includes  a summary of
                 major recommendations or conclusions,  a description of the
                 public involvement effort,  and explanation of  the hearing
                 rules.                                                   6

             2.   Consider  having a question-and-answer  period so that issues
                 are  clarified and proposals explained.   Questions  can be taken
                 in the hearing room  or in an  adjacent  room.

             3.   Accept public  testimony scheduled  in advance,  but  avoid giving
                 one  category  of testimony the  "best" time  periods,  which may
                 alienate  general  citizens who  may  also want  to speak.   Set a
                 time limit  for  oral  testimony  (such as  five  or ten minutes)
                 and  encourage participants to  submit longer  written testimony.

            4.   Have an additional period of testimony for those who did not
                 schedule  their  remarks  in advance.  Consider taking them in
                 the  order in which they  signed up  at the hearing,  or schedule
                 blocks of time  for particular points of view.  When many
                people sign up  at once,  names can be drawn at  random;

            5.   End with a closing statement in which the schedule  for
                additional hearings, the length of the comment period,
                procedures for providing additional testimony, and  a statement
                on how to view or obtain copies of the complete hearing record
                 (if one has been prepared),  are described.
    Note:  A public hearing is a type of public meeting.  Consequently, much
of the material in the preceding section on effective meetings applies here
Please see that section for further information.

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                                                      C  I
                                -42-
        6.  Attempt to hold to a set schedule for those participants who
            nave signed up in advance to speak at the hearing.

        7.  Have some type of registration card available at the hearing
            for people who wish to speak but did not pre-register.
4.7.3  Evaluation

    A.  Was the purpose of the hearing stated to the public in
        attendance?  Were the issues clearly stated to the public?   Was
        the purpose of the hearing fulfilled?            *

    B. .Were hearing notices  sent out 30-45  days in advance?   Did
        participants indicate that they were notified well in  advance?
        Did they receive reminders a week or two before the hearing?  "

    C.   Were notices sent  to  a cross section of  the population?   To whom?

        •    Officials
        •    Organized  Groups
        •    Affected Citizens
        •    Others

   D.  Were  any  significant groups  omitted?  If so, which  ones?

   E.  Were  communication efforts beyond public notices used to  reach
       people?  Which techniques were used?

           Direct mail letters
           Posters in prominent places
           Phone calls to opinion leaders
           Media or publicity events
           Other
       ?Ti-b?nkfrOUnK f formation documents available to the public at
       least 30 days before the hearing?   What was  provided?
           Executive summary
           Fact sheets
           Copies  of full  technical  reports
           Newsletters
           Other
  G.  Did participants at the hearing seem to have  a sufficient
      knowledge of the issues discussed?  Had the public  read the
      educational materials prepared in advance of  the hearing?
      According to the participants, were the materials helpful in
      clarifying issues or explaining proposals?

  H.  How many hearings were conducted?  Were some hearings held after
      working hours?  Were hearings conducted at one location or at

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                                     -43-
        N.
          I.
             STfaJ?J W°Uld hearin« Participants prefer to have hearings
             scheduled at a different time, place, or location, in the future?

             Was the hearing organized so that there was advance scheduling of
             speakers?  Did all those who wished to speak have an opportunity^
             to do so?  Did the speakers seem to represent a balance of
             perspectives?

         J.  Were the hearing examiners attentive to the various speakers
             throughout the length of the hearing?  Did they just receive
             testimony silently, or did they respond to points-raised by the
             various people presenting testimony?  What was their appropriate
             role for this hearing?

         K.  Was a hearing transcript prepared?   Was it an accurate  reflection
             of the hearing s  events?  Did citizens  know in advance  that  their
             comments would be part of a formal  hearing transcript?

         L.  Was an "open record period" announced and  explained to  the

             ?he open
         M.  Was the hearing record made available to the public?  Was a
             summary of the hearing record made available to the' public?   To
             the media?  How did citizens and officials request copies of  the
             transcript,  if they desired one?

             Did the agency prepare a responsiveness  summary following the
             hearing?  Did the summary fairly reflect the points  of view stated
             in written and oral testimony?
 4.8   RESPONSIVENESS SUMMARIES

    4.8.1   Focus
bv thnnM          SUmmary is *. document that summarizes the comments made
by the public and states specific agency responses to the comments   A
responsiveness summary is used to inform citizens of how their comments

   S
                                                                      s
?hfSn!   ^f^ decisi0ns'  Jt keePs ^e public informed about the status of
the permitting process.  It provides decision-makers and reviewers with an
overview of public reaction and concern.  It provides the public with a device
to track the consequences of involvement.                               Device
the S™!TVeiTS SUmmaries should be brief a™* concise documents summarizing
the comments and responses of various publics and government agencies.
Complex issues and comments should be broken down into component elements.
Similar comments from several groups or individuals should be re-phrased into
a single comment with a single response, unless this would obscure important
variations.  Comments should be rephrased where necessary for clarity or
conciseness.  Organize the responsiveness summary so that participants can

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                                   -44-
find their comments easily and logically.  Do not avoid negative points of
counts' reSP°nSiVeneSS S— 7 sh°^ contain an honest LeLment of public
include"^ fonon                     PrSParnS -P-iveness summaries
            A.   Responsiveness  summaries  aid in determining if program and
                public participation objectives are  being  met.

            B.   They provide  feedback to  citizens  on their comments  and
                interpretation.

            C.   They help  to  determine if public information products  are
                          ' Understood' and  used in  a timely and meaningful
           D.  They provide insight into the degree of success of publ
               hearings and meetings.

           E.  They provide a check on the ability of innovative
           F.  They can be used in a mid-course assessment of the public

                     ""; th" "^ My SUSSSSt 
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                                -45-
             1.   The  number  and  effectiveness of meetings,
                 mailings, public notices,  and hearings  at which
                 the  public  was  informed or consulted about the
                 project.

             2.   The  numbers and kinds of diverse  interests which
                 were involved in the project (e.g., What
                 organizations and special  interest groups
                 provided advice?).

             3.   The  extent  to which citizen's views were taken
                 into account in decision-making (e g., Were
                 comments used or rejected?  Why?)

             4.   The  specific changes, if any, in project design
                 or scope (e.g., What changes in permit
                 conditions  occurred as a-result of citizen
                 input?)
4.8.3  Evaluation
        A.  Did the responsiveness summary provide a reasonable
            description of the events, a summary of comments and points of
            view represented, and a summary of the responses of the agency?

        B.  Did the responsiveness summary provide adequate depth to the
            comments and responses?  Would someone not present at the
            event(s) have a clear idea of what transpired?

        C.  Is there an indication that the public had an impact on the
            permit?  If so, how is this impact expressed in the
            responsiveness summary?

        D.  Who are the organizations and individuals cited in the
            summary?  Do they represent a good mix of community leaders,
            business interests,  government agencies,  potentially impacted
            neighbors,  and the other major targetted  publics?   Are any key
            groups  or individuals unrepresented,  and  if so,  why?

        E.  Do the  comments suggest a strong and  coordinated opinion from
            a particular perspective,  such as abutters  to a facility's
            site?   Should these  organized and vocal views receive more
            attention than some  others?

        F.  Did the comments  suggest a sound understanding of  the issues?
            Did the public education program contribute to a better
            understanding of  the issues?

        G.  Does the summary  suggest that citizens  and  officials had ample
            opportunity to express  their  views and  perspectives?

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-46-
                                        Do
 H.  Does the summary indicate that citizens and officials had
     adequate notice of meetings and hearings?

 I.  Do the responses to comments seem complete and reasonable?
     they,make a strong and convincing argument for decisions or
     directions taken?  Are they responsive to the difficult issues
     raised by the public?

 J.  Did the preparers of the summary use a design and format that
     makes it easy for the reader to find key issues,  and
     differentiate between comments and responses?.

 K.  Did the preparers of the summary include aids such as  an
     introductory description of the purpose of the summary  a
     brief description of the facility as a part of the
     introduction,  and an outline of the organization  of the
     summary?

 L.   Did the summary  include  copies  of sign-in  sheets,
     notifications, handout material,  agendas,  and questionnaires
     and evaluations?  Were they  helpful,  or just  extraneous
     material  in  the  summary?  Would a brief description of  the
     materials have proved more useful  to the reader?

M.   How was the  responsiveness summary distributed?  Was it  sent
     to  affected  decision-makers?  To  those  people who made
     comments?  To the people who attended hearings or meetings?
   rTo  potentially impacted groups  and  individuals?  To
     information  repositories and libraries?

N.  Was notice of its availability sent to the news media and the
    editors of newletters with a potential interest in the project?

0.  Was the length of the summary short enough so that people
    might, in fact, read it?   On the other hand, did it seem like
    a long and weighty government report destined to be placed on
    a shelf and not read?

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                              -47-
                      5.  SPECIAL ISSUES
                             [Reserved]
5.1  PUBLIC INVOLVEMENT  IN EXPOSURE ASSESSMENTS



5.2  PUBLIC INVOLVEMENT  IN INCINERATOR CERTIFICATION



5.3  PUBLIC INVOLVEMENT  IN CORRECTIVE ACTIONS



5.4  PUBLIC INVOLVEMENT  IN SITING NEW FACILITIES

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                          APPENDICES
                    V;«eated format f°r P^lic involvement plans.
                         ;^*^^^^
should be used flexibly, allowing for adaptation and Creativity

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                                 APPENDIX A

                 FORMAT FOR PUBLIC INVOLVEMENT PLANS


 A.  Overview of Public  Involvement Plan

      Purpose:   This  section  should  provide a general introduction to the
      document  by briefly stating the purpose of the public involvement plan
      and the distinctive or  central features of the public involvement effort
      planned for this  specific  facility.   It should also note any special
      circumstances of  the community and the facility that the plan has been
      designed  to address.  This  statement  should not be a repetition of
      general program goals (e.g., "Keep the community informed").

      Length:   One paragraph.

 B.   Capsule Facility Description

      Purpose:  This  section should provide a reader unfamiliar with the
      facility with the historical,  geographical, and technical details
     necessary to understand why the facility has been targetted for expanded
     public  involvement.

     Suggested topics:   Facility location and proximity to other landmarks-
     history of  facility use and ownership; date and type of  any releases-
     public s perception of any threat to public health or environment posed
     by the facility; the permitting process to date;  and responsibility  for
     developing permit  (e.g., state or federal).

     Length:  One page.

C.  Community Background

     Purpose:  This  section should  provide an understanding of the  community
     and its involvement with the facility. It should  be  divided into  three
     parts:

     1.    Community  Profile:   a  discussion of the economic and political
        •  structure  of  the community,  and  key community  issues  and  interests.

     2.    Chronology  of Community Involvement:   a discussion of  how the
          community has reacted  to the  facility and  its  owners or operators in
          the past,  actions taken by citizens,  and attitudes toward government
          roles and responsibilities.

     3.    Key Community Concerns:  an analysis  of the major concerns of the
          community regarding  the perceived risks or problems posed by the
          facility.                                                  J

     In  all three sections, but particularly in the last, the  focus should be
     on  the community s perceptions  of the  facility and  its effects on the
     community.

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                                    A-2
      Length:   Ma7 vary between three to seven pages,  depending  on  the history
      and level of community involvement and concern regarding the  facility.

 D.  Highlights of Public  Involvement Program for the Facility

      Purpose:   This  section should provide  concrete details on  public
      involvement  approaches to be  taken at  the facility.  These approaches
      should follow directly and logically from Section C's discussion of the
      community and its  perceptions of the problems  posed by the facility.
      This  section should  not restate the goals  or objectives of public
      involvement  in  RCRA  permitting in general.  Instead, it should develop a
      strategy  for communicating with a specific community.  The most effective
      avenues for  communicating with the public  that were identified in the
      field assessment should be emphasized.

      Suggested topics:

           •    Resources to  be  used in the public involvement program (e.g.,
               local  organizations,  meeting  places);

           •    Key individuals  or organizations  which will play  a role in
               public involvement activities;

           •    Areas of sensitivity that must be considered in conducting
               public involvement efforts.

E.   Public  Involvement  Techniques and Timing

     Purpose:  This section  should  state what public involvement activities
     will be conducted at the  facility, and when they should be implemented.
     .This section should also  suggest  additional techniques that might be
     conducted at the facility, depending on circumstances as the permit
     process proceeds,  and when in  the process they are likely to be most
     effective.

     Length:  Two to three pages.  Matrix format may be suitable for this
     section.

Appendices

          •   Mailing List of Interested Parties and Key Contacts

          •   Suggested Locations for Meetings and Information  Repositories

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                 APPENDIX B



SAMPLES OF WRITTEN MATERIALS AND PUBLICATIONS

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                          Statement Of Basis




                           STATEMENT OF BASIS

                         Columbus Steel Drum Co.

                            OHO 000-723-676


This 1s a statement of basis for the Draft Hazardous Waste Permit for the
subject facility.  It briefly describes the derivation of the conditions
of the draft permit and the reasons for them.  Under 40 CFR 124.7 (Title
40 of the Code of Federal Regulations, Section 124.7). the Statement of
Basis is sent to the applicant and to any other person who requests 1t.

A.  FACILITY DESCRIPTION

   1.  RCRA Activities

       Columbus Steel Drum Is located in BlackUck. Ohio at 1385 Blatt Blvd.
       Columbus Steel Drum 1s primarily a reconditioner of used  steel  drums
       but operates, as an extension of its business, a small  hazardous
       waste storage facility.  The hazardous waste that 1s stored originates
       either from (1) residues found at the bottoms of Incoming "empty" drums
       or (2) spent solvents used to clean out the drums.  Hazardous waste
       storage occurs only 1n closed drums 1n a specially-designated drum
       storage area, or 1* one underground storage tank.  The  wastes involved
       are cpnsidered "hazardous" under Federal law because they are either
       "ignitable" (a regulatory term roughly meaning " very flammable") or
       because they contain lead and/or cadmium.  Lead and cadmium are elements
       found in some of the paints used on the incoming barrels, and these
       elements can be toxic if Ingested at sufficiently high  concentrations.
       This draft permit includes all  of the necessary Federal requirements to
       ensure that the wastes handled will pose no threat to public health or
       the environment.  No burial,  or disposal of wastes in any manner, occurs
       on-site.

    2.   Permit Actions Other Than RCRA

        a. Water

        Columbus Steel  Drum does not require a National  Pollutant  Discharge
        Elimination System (NPDES)  permit  as all  of their process  and  sani-
        tary wastewater is  discharged  to the public sewer owned  and  operated
        by the City of Gahanna.

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                                  -3-


 D.   PROCEDURES  FOR  REACHING  A  FINAL DECISION

     Under  Section 7004(b)  of RCRA and 40 CFR  §124.10, the public is given
     forty-five  days to  review  the application and comment on the draft
     permit conditions prior  to EPA taking any final permitting action on
     ^application for a  hazardous waste management permit.  The comment
     period will begin on the date of publication of the public notice in a
     major  local newspaper  of general circulation.  When the Regional Admini-
     strator of  the  U.S. EPA  makes his final permit decision, notice will be
     given  to the applicant and each person who has submitted written comments
     or requested notice of the final permit decision.  If none of the comments
     received requested  a change in the draft permit conditions, the permit will
     become effective immediately upon issuance of the permit.  If comments
     received during comment  period requested changes in the draft permit
     conditions, then the final  permit will become effective thirty (30) days
     after  service of notice  of the decision or at a later date 1f review is
     under  40 CFR §124.19.

     The issuance of a Hazardous Waste Permit will be coordinated by both U.S.
     EPA and the Ohio Environmental Protection Agency (OEPA).  At this time
     each Agency has regulations which require a permit to be Issued for all
     facilities which treat,  store, or dispose of hazardous waste.  If the
     state  receives final authorization for the hazardous waste program, the
     the state will assume the  administration of the Federal  hazardous permittinq
     program and this permit.

E.  BRIEF SUMMARY OF THE PERMIT CONDITIONS

    The attached Section provides a brief summary of the permit conditions
    1n the draft permit.  The column titled "Regulation" provides
    the regulatory authority for the permit condition specified in
    the column titled "Permit Condition."

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perfflj*                                                     Regulation
Condition       Sublect                                     (40
1.0.16.       Other NoncompHance                          §270.30(1)(10)

I.D. 17.       Other Information                            §270.30(1)01)

I.E.          Signatory Requirement                        §270.11  &  270.30(k)

I. P.          Confidential Information                     §270.12

I.S.          Not Used

I-H.          Documents to be Maintained at                5264  13fb)
              Facility Site                                264.16(5).
                                                           S264.53(a),
                                                           264.122(a),
                                                           §264.142(3),
                                                           264.73,  §264.15(b)

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 II.H.I.       Closure  Performance Standard                 §264.111
 II.M.2.       Amendment  to Closure  Plan                    §264.112(b)
 II.M.S.       Notification of Closure                      §264.112(c)
 II.M.4.       Time Allowed for Closure                     §264.113
 II-H.5.       Disposal or Decontamination of Equipment   *  §264.114
 II.M.6.       Certification of Closure                     §264.115
 II-N.         Closure Cost Estimate                        §264.142
ll-°-         Financial Assurance for Facility Closure     §264.143
II-P.         Liability Requirements  .                     §264.147
II.Q.         Incapacity of Owners or Operators,           §264.148
              Generators or Financial -Institutions

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Permit                                                     Regulation
Condition       Subject                                     (40 CFR)

IV.  STORAGE IN TANKS

IV.A.         Waste Identification                         §270.13(1)

IV.8.         Design of Tanks                            -  §264.191

IV.C.         Seneral Operating Requirements               §264.192

IV.0.         Special Requirements for IgnUable           §264.198
              or Reactive Waste

IV.E.         Special Requirements for Incompatible        §264.199
              Waste

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                      Letter To Library To Set Up Repository
Ms. Ruth Berman
Head Librarian
New London Public Library
406 South Pearl Street
New London, Wisconsin  54961

Dear Ms. Berman:
                                                             »
Per my telephone conversation on June 3,  1985, with Ms. Vicki Crznarich,
the United States Environmental  Protection Agency  (U.S. EPA), Region V,
will receive comments on the  permit  application  and U.S. EPA's draft
permit for Curwood, Incorporated which 1s located  1n New London.
Please make the Items listed  below available  for public review at the
New London Public Library as  soon as they are received.  I am requesting
that you complete the enclosed verification form In order for our Agency
to be assured that these materials were received.

  - A copy of the Curwood Incorporated permit application
  - A copy of the U.S. EPA, Region V, draft permit for Curwood
  - A copy of the U.S. EPA, Region V, Fact Sheet for Curwood
  - A copy of the Public Notice to be published  1n the New London
    Star-Press and Appleton Post Cresent  on June 27, 1985,
    advising the availability of these materials at the Library
  - A copy of the U.S. EPA, Region V, pertinent  Public Participation
    Regulations

Please .retain the materials on file  for public access until  further
notice.  Enclosed are self-addressed, stamped labels and envelopes
to be used for the return of  these materials  upon  notice.'

Thank you very much for your  cooperation  in assisting our effort to
serve the public.  Please contact me at (312) 886-3715, if you have
any questions.

Sincerely,
Christine Klemme
Environmental Protection Assistant

Enclosures

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              Public Notice (Without Corrective Action)
            NOTICE OP DRAFT PERMIT AND PUBLIC HEARING


           UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
                            REGION III
                      6TH AND WALNUT STREETS
                 PHILADELPHIA, PENNSYLVANIA 19106


Date of  this  Notice:  December  26,  1982  Public Notice  No:   RCRA  2002


    The  United  States Environmental Protection  Aqencv
to issue.a permit Cot the storage  and incineration  of h
waste to the  Union Carbide Corporation  for  its  faSilifcv
located  on 437  MacCorkle Avenue^ SW^ou?h  Charleston 'w M03
The EPA  permit  is to  be issued under  the  LthSri??  S?'t^ Resource
Conservation  and Recovery Act.  This  facilitv h» *>•*«?. Resource
identification  Number WVD 98 055 4885.      *           assigned  EPA

    A draft permit which contains  conditions for  the  operation o- a

b"S!S°USTheSoLmi?rc^d^d incine«tion  *•<*"«* hasten proposed
f?pf the pSblil!    conditlons a« Proposed and are open  ^comment


    Persons wishing to  comment on  the draft permit  must submit such
comments in writing or  provide comments at  the  public hearinq
described  below.  Written comments must be  sent to  th« Environmental
Protection Agency, 6th  & Walnut Streets,  Philadelphia,  pTll!SS?
Attention:  Joan Henry  (3AW32) and must be  received by EPA on or
bezore February 11, 1983.                    .

    This- is to notify the public that a hearing to  receive comments
on the permit will be held by EPA on January 27, 1983  in  the S^uth

af 7:00^?*?    SCh°O1  ^"^ at * ***1* "?*'  ^°Uth  ChUrlSltw^wV


^« «™ C03uaentsrfn««ld. address the appropriateness of  the decision
S.P52Jf* *   ?f  ??fmlt OC th8 aPP«P"atenesp. of any condition of
tne draft permit.  All  comments must raise  reasonably  ascertainable
issues and should be accompanied by all reasonably  available
arguments, factual grounds and supporting material,   it is EPA's
present  intent to limit  comments at the hearing to  a maximum of five
minutes per speaker so persons wishing to participate  in  the hearina
are encouraged to prepare written material to be SubmiJ?ed along
with any oral comments.                                     aj-ong

    All written comments received by the above date and all comments
ffn^d/fc the.heaci^  «"!• be considered in the formulation oT
final determination regarding the permit.   After considering all
cements and the requirements and policies in RCRA and its
implementing regulations, the. EPA Regional Administrator will make a
decision regarding permit issuance.

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                   Public Notice For Corrective Action


              PUBLIC  NOTICE REGARDING TENTATIVE  DETERMINATION
             OF CONFORMITY WITH  CORRECTIVE ACTION REQUIREMENTS
                   AND AMENDMENT OF PART B APPLICATION


 The United States Environmental  Protection Agency  (U.S. EPA) Region V, is
 hereby giving notice of its tentative determination that there have been
 NO uncorrected releases of hazardous waste or hazardous constituents to
 the environment, from any current or previous solid waste management
 units, at the site on which CECOS International, Incorporated Processing
 Center currently operates a storage and treatment  facility at 4879 Spring
 Grove Avenue, Cincinnati, Ohio   45232.

 This tentative determination is  one*of the steps U.S. EPA is undertaking
 to fulfll.l Us obligations under the recently enacted (November 8, 1984)
 Hazardous and Solid  Waste Amendments of 1984 (HSWA; the Amendments).
 Section 206 of the Amendments requires that all  hazardous waste management
 permits Issued after November 89 1984, must require corrective action for
 all  releases of hazardous waste  or constituents  from any solid waste
 management unit at a treatment,  storage or disposal facility seeking a
 permit.  It further  requires that permits issued must contain schedules of
 compliance for such  corrective  action (where such  corrective action cannot
 be completed prior to the issuance of the permit)  and assurances of
 financial  responsibility for completing such corrective action.

 U.S. EPA gave notice to the public of a draft permit for CECOS International,
 Incorporated's Processing Center on August 31,  1984, and held a public
 hearing on the draft permit on October 2, 1985.  The technical review of
 the permit application, coupled  with the above  public participation activities
 constituted the whole of the application review process prior to HSWA.

 A  final  determination by U.S. EPA concerning any releases of hazardous waste
for hazardous constituents to the environment   will also decide whether
 or not an additional  condition  1s placed in any  final RCRA permit.  Should
 U.S. EPA determine that such releases have occurred, any permit issued to
 CECOS International, Incorporated's Processing  Center would require that
 corrective action be taken to address such releases, to prevent any threat
 to public health and the environment.  Should U.S. EPA determine that
 such releases have not occurred, no such corrective action requirement
 would be necessary.

 Today's tentative determination  is based on a review of files and documents
 readily available to U.S. EPA.   The review has  not discovered any evident
 of any such releases to the environment.

 Comments are hereby  solicited from the public as to whether any such
 releases have ever occurred at this site.  Comments must be in writing,
 and should provide factual  information (type of  release, location, date)
 which would cause U.S. EPA to modify today's tentative determination.
 Comments must be postmarked no  later than September 30* 1985, and be
 addressed to Ms. Christine Klemme, Solid Waste  Branch, 5 HS-JCK-13,
 230 South Dearborn Street, Chicago, Illinois  60604.

 This notice also serves to amend the Part B application.  CECOS International,
 Incorponted's Processing Center  will increase the  capacities of the multi
 media filters to 22,500 gallons  and the activated  carbon absorbers to
 15,000 gallons 1n the wastewater treatment system.  This increase in
 capacities will enable CECOS to  treat a maximum of 360,000 gallons of
 wastewater per day.

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                    Joint EPA/West Virginia Public Notice
                        e        <* PRa>OSED ISSUANCE OP A PEWHT UNDER
                      RESOURCE ODNSERVATICN AND RECOVERY  ACT

                  United States Environmental Protection Agency
                                   Region  III
                               841 Chestnut Street
                        Philadelphia, Pennsylvania  19107

                             in conjunction with the

                  West Virginia Department of Natural  Resources
                           Division of Water Resources
                       Jfezardous Waste/Qroundwater Branch
                             1201 Greenbrier Street
                        Charleston, West Virginia 25311
 Date of this Notice i  June 28, 1965
 t*  J?1* ^tcd state« Environmental Protection Agency (EPA) and the West
 Virgiiua Department of Natural Resources (DNR) propose to issue ?L™£
 storage and incineration of hazardous waste to
 which is located at 3200 Kanawha Turnpike,
 EPA permit is to be issued under ^u
 and Recovery Act (RCRA) as aaended by the
 of 1964 M) while the State
                                                              uto
 West Virginia Qsde adapter 20,  Article 5E.   The facility hM besn^2i«d!pa
 permit nunber WVD 06 068 2291.                     «-*•"•«*• nas oeen assigned  EPA


     Restate of West Virginia  is authorized to operate a hazardous waste
 managanent program in lieu of the Federal program fcr those
 ^effect at  the time of the             5
 «^             additional retyjirements on haranlqjs waste management
 fecilities which will be administered and enforced by EPA until Estate of
West Virginia receives additional authorization  for Ihose requirement?
Therefore, EPA, the Department of Natural Resources Ind^rlSISon
acnnissicn will determine whether to issue  permits
              tentative determination to issTa
Facility Description
o^               0=rporation has applied to West Virginia fcr a permit to
operate a hazardous waste incinerator, and two container storage areas at
their South Charleston Technical Center.  The incinerator is uSd tod
of many small bottles of waste laboratory chemicals and drums of waste
solvents generated by pilot plant washing operations.  In addition, the

                                       °f e^rifflen^ Polyurethane fbam which
MBd-                  CbrF°rati« Technical Center incinerator is a Brule1
Model PG4-T20 with three chambers.  The incinerator is equipped with two
auxiliary fuel burners and a liquid/gas burner.  The auSSarV f£rbto

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Public Participation

    Persons wishing to conaent on the draft permit, permit application or
object to permit issuance must submit their comments in writing.  Duplicate
copies of comments' should be sent to the:

                        Environmental Protection Agency
                              841 Chestnut Street
                            Philadelphia, PA 19107
                        Attention:  Robin Cble  (3HW31)

                                      and

                 West Virginia Department of Natural Resources
                          Division of Water Resources
                      Hazardous Waste/Groundwater Branch
                            1201 Greenbrier Street
                            Charleston, WV   25311
                             Attention:  Kim Fetty

    All cooments received within 45 days of this public notice will be
considered in the  formulation of the  final determinations regarding the
permits.

    In the event the Regional Administrator  (EPA) or the Chief  (Division of
Water Resources) receives written notice of opposition to the draft permit and-
a request for a public hearing within the comment period referenced above, a
hearing shall be scheduled at a location convenient to the nearest population
center to the proposed facility.  Any person requesting a hearing must raise
all reasonably ascertainable issues and must include all reasonable available
arguments, factual grounds and supporting material.  If a  public hearing is
required, public notice will be given at least  30 days before the hearing.
Any requests fcr a public hearing should be addressed to the Regional
Administrator, Environmental Protection Agency  Region III, 841  Chestnut
Street, Philadelphia, PA 19107 and/or the Chief, Division of Water Resources,
West Virginia Department of Natural Resources,  1201 Greenbrier  Street,
Charleston, WV 25311.

    The EPA administrative record, including the application, all data
submitted by the applicant, the  fact sheet, the draft permit, maps showing the
exact facility location, and comments received, may be reviewed and copied at
EPA Region III, 841 Chestnut Street,  Philadelphia, PA 19107, between the hours
of 8:30 a.m. and 4:30 p.m. Monday through Friday.  A copying machine will be
provided for public use at a charge per page.   Any person desiring  further
information, copies of portions of the administrative record, or an
appointment to review the record should contact Joan Henry at the above
address or call  (215) 597-7259.

    A copy of the  State Administrative record,  including the application,
draft permit and fact sheet will be available for review at the West Virginia
Department of Natural Resources, Division of Water Resources, Public
Information Office, 1201 Greenbrier Street, Charleston, WV 25311.  Any person
desiring further information should contact Kim Fetty at the above address or
call (304), 348-7861.

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                    £.£~s\j£~
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 PERMIT APPLICATION FILES
     EPA's administrative record,  including  the  aoalicatin«
 data submitted by the applicant,  the  EPA draft  pefmU  aJS f
 sheet and maps showing the exact  facility location   and
 comments received,  may be reviewed and  copied at E=A  Ln*«
 III, Sixth.andw.lnut Streets,  2nd Floor, PPnila1etp£ia ^
 Pennsylvania 19106,  between the hours of 8:30 AM and 4.30 PM
 Monday through-Friday.  A copying  machine will  be provided ?or
 public use at a charge per page.   Any person d.airing  fSth'fr
 information, copies  of portions of the  adaiinistrativl  recorS
 or  an appointment to review the record  should contact  Join  '
 Henry at the above  address or call (215)  597-8751.

     Similar information will be available' for review at the
 Pennsylvania Department of Environmental Resources,  90 E. Union
 St.,  Wilkes-Barre, Pennsylvania 18701 between the hours of S ??
 AM  and 4:00 PM Monday through Friday.   Any person desi?iSf    °
 further information  should call Mr.David^fm^eaux? Regt
 Solid Waste Manager,  Wilkes-Barre  at  (717) 826-2516! *e3:LO
e  K C?S*f? 2f  the Pfrmit application are also available at the
Schuylkill County Planning Commission Courthouse, Pottsvill*
PA and the Norwegian Township Board of Supervisors, Maole
Avenue, Mar Lin, PA.                                ^apj.e

    Any relevant comments received within 45 days of the date
of this joint  public notice will be considered in th»
formulation of final determinations regarding the permits
After consideration of all written comments and of the  '"
requirements and policies in RCHA and appropriate State
regulations, EPA and DER will make their final decision to
  «11             °r deny the Pe-rmit-  At that time, EPA and
DER
                                   -                   ,     an
         notify the applicant and each person who has submitted
written comments or requested notice of the final permit
decision.  The final EPA permit decision will become effective
thirty  (30) days after the service of notice of the decision
unless a later date is specified or review or appeal to the
Administrator of EPA is requested under 40 CFR §^24 19   if
comments requested a change in the draft permit, ~the final
permit will become effective immediately upon issuance   The
final DER permit action will be published in the Pennsylvania
Bulletin and this action by the Department may be aopealabie~Vo
the Environmental Hearing Board, Third Floor," 221 North Second
Street, Harrisburg, Pennsylvania 17101, (717)  787-3483)   bv anv
aggrieved person pursuant to Section 1921-A of the     '
Administrative Code of 1929, 71 P.S. Section 510-21'- and the
Administrative Agency Law, 2 Pa. C.S., Chapter 5A. 'Appeals
must be filed with the Environmental Hearing Board within
thirty (30) days of receipt of written notice of this action
unless the appropriate statute provides a different time
period.  Copies of the appeal form and the regulations

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                Public Service Announcement Cover Letter, Script,
                And Verification Form
 Ref:  8AW-WM

 KQIL Radio
 P.O. Box 320
 Grand Junction, CO  81502


 Dear Linda Sparks

      Enclosed  please  find  a  purchase order from the Environmental Protection
 Agency  (EPA) to place a radio broadcast with your station.  The announcement
 gives public notice regarding a period of review for a hazardous waste permit
 at  the  University of  Colorado.  The announcement should be aired on June  14
         1984.

      We  have enclosed the  announcement to be aired.  Please return the
 H™S*d Tlf1c??1oncXr!I! 1!I the Se1f-addressed envelope, in order to receive
 payment  and to  allow  EPA to document the time and place of the radio
 advertisement.

      If  you need  further information or find that the announcement must be
 changed  in any way, please call  Mrs. Pat Urquhart at (303)844-6258.

      Thank you for your assistance.

             ,                         Sincerely yours,
                                       Al  Broach
                                       Purchasing Agent

Enclosures

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                            VERIFICATION OF BROADCAST

    This is to verify that a Public Announcement on the Environmental
Protection Agency's notice of denial of a hazardous waste storage permit for
Gary Refining Company was broadcast on KQIL on the following dates:
Signature
     Date

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,»,.«„
                 Public Notice  Of Facility Closing


           UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
                               REGION VIII
                           I860 LINCOLN STREET
                        DENVER. COLORADO 80295


             .   U.S.  ENVIRONMENTAL PROTECTION AGENCY -  REGION VIII
                        PUBLIC NOTICE OF FACILITY CLOSURE
             UNDER THE RESOURCE CONSERVATION AND RECOVERY ACT (RCRA)

 Facility  Closing

 Name:       Laramie Eneray  Technology  Center, North Site  (LETC)
            EPA  I.D.  #:  WY2890031874

 Location:   One mile  North  of  Laramie  on U.S. Highway 30
            P.O. Box  3395 University Station
            Laramie,  Wyoming   82071

    LETC  operated  a  facility, which was identified on the RCRA Part A permit
 application, for storing hazardous waste in containers, with a proposed
 capacity  of 500 gallons for 68  different hazardous wastes.  The largest
 quantities  of hazardous waste anticipated to be  stored at the facility ware
 benzene,  toluene,. and cyclohexane.

 Public Comments

    The Environmental Protection Agency (EPA) announces that until
 May 24, 1985, public comment will be accepted on the  LETC closure  plan,  in
 accordance with hazardous waste regulations (40CFR 265.112 (d)).  According  to
 these regulations, the EPA Regional  Administrator will approve, modify,  or
 disapprove the plan.   Comments, questions, and written communications should
 be directed to Lawrence Wapensky, U.S. EPA Region VIII, Waste Management
 Branch, 1860 Lincoln Street, Denver, Colorado^ 80295,  telephone number
 (303) 293-1662.

    The closure plan and supporting  documents are available  for review during
regular business hours (8:30 a.m. to 4:30 p.m.)  at the U.S.  EPA Library,
 1860 Lincoln Street,  Denver, Colorado, at the  offices  of the  Department  of
Environmental Quality, Water Quality Division,  Herschler Building,
122 West 25th Street, Cheyenne, Wyoming, and the Albany County  Public Library,
310 South 8th Street, Laramie, Wyoming!

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      Public Hearing Registration Forms
s>EPA
   U.S. Environmental Protection Agency
PUBLIC MEETING REGISTRATION FORM
 NAME.
 ADDRESS.

 CITY	
  ZIP.
 Do you represent a municipality, agency or group?

       DYes  Whteh?    	

       DNo
 Are you already on our mailing list?

       DYes

       DNo
   U.S. Environmental Protection Agency
PUBLIC MEETING REGISTRATION FORM
 NAME.
 ADDRESS.

 CITY	
   ZIP.
 Do you represent a municipality, agency or group?

       DYes  Which?	;	
       DNo
 Do you want to submit
 written comments?

       OYes
       DNo
Do you want to make
make verbal comments today?

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                   on!S'!ONSE T0 COMMENTS  ON THE DRAFT
                   GUIDANCE ON PUBLIC  INVOLVEMENT  IN THE
                         RCRA  PERMITTING PROGRAM
                                   aer
  ASTSWMO.  Most of these isue^erf S  e ^1°* * 'T ' "-"' 3Sencies>
  although several were not   This  Resnon,  ?  r Addressed in the guidance,
  important issues and the      1'011
  1.  "Recommended" vs.  "Required
                                               -
assert as clearly as  possible  that aofrt ?r     «^dance evidently did not
decisions about when  to  conduct nuM?      ?m reSulatory requirements,

activities to conduct! w"f J  th^dSc™^^^1^1-'  ^ Whlch
                                                    "^
  activities to condct                 c

  so. long as the National Permit Strateev's  ~n.   i     "S^nal office or state,
             ITie summary chart of possible activities to involve
             the local  public in the permitting process
         •    In addition, the term "recommended" was  changed to
             suggested" throughout the guidance in refTrrlL to
             discretionary activities.              ^ererring to


2.  Owner/Operator's Role in  Public Involvement


    Many reviewers were uncomfortable  with  the  draft-    -A
depiction of the owner/operator **  t m  I    !   5af* Suidance's initial
While the general thrust of the t -J            the  PUblic involvement team."
to assist J'
be prevented                                       «
response:                          against ex parte communications.   In
                                         to

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                                  -2-
         •   The guidance still recognizes and encourages the
             owner/operator s responsibility to educate and involve
             himself in the community, but makes a clear distinction
             between the agency s statutory mission and the owner/
             operator s interests, i.e.,  the agency's role is to
             review a permit, not be an advocate for it.

         •    Two caveats were inserted regarding state requirements
             that may prevent owner/operator participation in certain
             public involvement activities.

 3.  Resources

     The  issue that received the most comment --  and the lareest i«,,»
       Ved              e  "  C°nCernS the  ^lability- of  fd^ua"
                       orf65'6' '^ the SU^eSti°- *  ^guidance should
        EPA policy and suggest procedures for translating that policy into
                     ^£^^£^^u>^ji^^
 ,PT1 W°,did m*ke addlti°ns to the guidance that may serve to answer some
  n^TprL^^^^^^
 public involvement work plans.  In addition, we have included a discussion of
                 ^^
 F™ that'h ""K ^ Superfund REM contract.  There is also  one personyear
 (FTE) that has been given to  each region for RCRA public involvement  In te
"Slab!; for Sb1terS is/nvesti^ting additional resources that may be ma
available for public involvement implementation.

4.  Timing of Public Involvement Activities

    Several reviewers felt  tht it was  impractical to undertake activities that
were recommended in the guidance for the period before submission of the
permit application.  Thus,  it was noted that all land disposal facilities are
supposed to have submitted  their applications by November! aroufd tne same

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                                    -3-
 5.   Permit Denials  and Post-Permit Activities

     Many reviewers  commented that the guidance was  overly focused  on
         0                                                    "~
         •   A- section was  added, entitled  "Public  Involvement upon
            Final Determination of a Permit," which discusses public
            involvement in connection with corrective actions, the
            release of ongoing monitoring  data, and closure plans.
            This new section also explains the advantages of
            continuing public involvement  after a  final
            determination  on a permit.

        •   The guidance was revised throughout to acknowledge the
            possibility of other outcomes besides permit issuance.

6.  Which  Facilities  Deserve Expanded  Public Involvement?
           The guidance now  explains that environmentally
           significant facilities should be "seriously considered
           but not automatically targetted, for expanded public  '
           involvement.                                  ^

           We included in the guidance a list of seven factors
           typically found to be associated with significant public
         .  interest or concern.  This list is based on substantial
           analysis conducted over the past several months

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                            -4-
                   -P°?ef lal S°UrCes of Public interest was
           referal   ,    * ^ iSSU6S aS enforcen,ent, ATSDR^
           referrals, transportation of hazardous wastes, and
           evacuation and emergency plans
  opposition toward a facility's DernHi-  T>     attention to and stir up,

  create opposition where i does^ot exist  ?ar  ^  *?al °f this P^"" to
  region or state's opinion are most H£ ?' .TargettinS facilities that,  in the
                                                       of -
                                   ^^^^^^
                 *
 7.  State Participation in Public Involvement
 a potential source of confusion.  In response:
A paragraph was added to the section in Chapter 2 on

thatstSs^armake1^1'165"-0^11111118 ^ contributi°ns
          that
          thelree
          Language was added to give states responsibility for
          coordinating state requirements on permits, public
          involvement, and administrative procedures!

       •   References to "EPA" were expanded to include "states "
          where appropriate,  or the neutral term "agency" was '
          used, to acknowledge that some states will have primary
          responsibility for  public involvement efforts.


   •freouir^V" "K?"" ^ *°te* that  the 1986 R(^ Implementation Plan
worK plan of eachs?ate 1^1°^^ P?8TT tO be included " the annual
by EPA.                     considered when state programs are evaluated

8. Program Implementation




SSSSH^-SSSHSSH:

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                                     -5-
  generally involves one to two days of face-to-face interviews with
  members,  but acknowledged that some information may be efficiently obnd
  over the  telephone.   Although the guidance focuse/on the field assessment  as
  a technique to be used after a facility has been targetted for expanded
  public involvement,  the type of information obtained from a field assessment
  could also be used to assess whether a facility deserves  to be tarjettedjf
  the  first place.   Regions and states are encouraged to conduct as many  f ietd
  assessments as possible to more accurately discriminate which faciTSLs  are
  likely to generate the most public concern.                    -     ities  are
                        gUidance d^cribed the public involvement plan as a
                        ent'  Some ^viewers are still unsure of how Stailed
                        reue
 br^f                                                            pa
 tS nC  h°n?HSK d°Tent' Some ^viewers are still unsure of how
 the plan should be and requested further guidance and examples.  The

                   "'"1 t6
         •    A summary of citizen concerns  and  a  list  of  community
             leaders ;                               .              J

         •    A list of public  involvement actions  to be taken;  and

         •    The timing of these  actions.

f ?SIhri *eCaUS! a public ^volvement plan should be  tailored  to  a community
modll formltT  £ mai^ained'  Accordingly, the guidance now contains a  *'
model format  for the  public involvement plan (Appendix A) to provide
fn™    ^ bUYtatSS  clearlv that ^e format should be used flexibly,
with R^"   v??aPtar°niand Creativitv-  ^ addition, Headquarters is working
facilitf  T^is nl, deVS °P a °?°del public involvement plan for an actual RcS
raciiity.  This  lan will be
 facilit    Tis nl,                            vemen  pan  o
 raciiity.   This plan will be disseminated in the near future.

 of  t^e,,8Uidance makes  reference to the public  involvement plan as  an outline
 of  the  minimum actions EPA or  the state will use to facilitate public
 involvement "   The  reason,  although not stated ^n the guidance   is  that  the
 public  involvement  plan is  a public document that should  be placed  in
 information repositories and distributed upon request.  As a public document
 the community will  likely come  to  view  the plan  as  a minimum effort to which'
 the agency  will be  held.  Also,  because the  plan will  stretch across   in some
    S>  S         eSrS  ^ C°Ver  PUbllC inv°lvement for  both permit revieS and
                                desi"ble  activities  will '  be foreseeable.
                                     add^ional  activities  as the permit
inst^H  ft   ?      d that the §uidance s suggestions to use display ads
instead of legal notices was unrealistic in many cases because of the cost
While allowing maximum flexibility to regions and states, the guidance still
encourages the use of display ads because of their greater effectiveness

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                                   -6-
9.  Reserved Chapters

    Reviewers wanted to know when chapters held in reserve in the draft
guidance would be completed.  The latest version of the guidance includes (as
appendices) a new discussion on the suggested format for public involvement
work plans and samples of materials for public distribution, both of which
were reserved in the draft guidance.  At present, the only reserved chapter is
the one on four  Special Issues" (i.e., public involvement in exposure
assessments, incinerator certification, corrective action, and'in siting new
facilities).  Although the order for development of these special issue
sections is -yet to be determined, it is likely that corrective action will be
the first to be completed.   In addition, two other special issues are being
considered for inclusion in this chapter:  dioxin and closure/post-closure

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*,•'  •  "  ,«'

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