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                                          PREVENTION
                Pollution Prevention Information Clearinghouse (PPIC)
                           U.S. Environmental Protection Agency
                                  401 M Street, SW ( 7407)
                                   Washington, DC 20460
Reference and Referral                 Fax      .                    E-mail Address
202-260-1023                     202-260-4659            '  ppic@epamaii:epa.gov


                          Customer Satisfaction Survey
We would appreciate your cooperation in filling out this questionnaire and returning it to us. From your
responses, we hope to evaluate and improve the services we provide to you.  Please return this form by mail or
fax to 202-260-4659. Thank you.                                                            •

 1.   Is this the first time you have used the Clearinghouse services?
     	yes          	no

 2.   How did you hear about PPIC?
     	Pollution Prevention News      	EPA publications    J	 Internet/World-Wide Web
     	other newsletters/journals      	conference             other:
 3,  Which of the following reasons describe why you called?
    I	to order a document
    	to get information about pollution prevention
    	to get information on a law or regulation
    	to get information on another EPA program
    	for other reason(s): (please specify)    •	
4.  How satisfied were you with the length of time it took to get a response from the hotline staff?
    	very satisfied        __ satisfied          	; dissatisfied	very dissatisfied

5.  How helpful was the telephone response you were given?
    	very helpful          	fairly helpful       __ not very helpful	unhelpful

    If it was not helpful, please explain:                 '              •


6.  How polite was the hotline staff?
 ,   	very polite           	fairly polite        	_ not very polite     	not at all polite

7.  If you received documents in the mail, how long after you contacted us did it take for the documents to
    arrive?
    	one week            	between one and two weeks        	more than two weeks

8.  Information is usually needed within how many weeks?
    	one week            	two weeks              .        	three weeks

9.  Was your document order filled correctly? '
    	yes              .  ___no      .
    If no, please describe the problem:
                                                                                   Form Approved
                                                                          OMB Control No. 2090-0019
                                                                             Expiration Date: 10/31/99

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         10.  In relation to your request, how relevant was the information we mailed?
              	-very helpful          	fairly helpful       	not very helpful    	not at all helpful

         11.  Overall, how would you evaluate PPIC services?
              	very good           	fairly good         	not very good      	not at all good

         12,  Please indicate appropriate patron category
              	EPA staff            	Federal government       	State/Local government
              	Tribal               	Industry               '   	Consultant/Law
              	Academic           	News Media	Public Interest group
              	International         	Public                        Other:
        As EPA decides how to use its resources in providing information to the public, we would like to know
        our customers' views about electronic information.

        13,  Do you have easy access to the Internet and the World-Wide Web (WWW)?
             	yes            '     	no

        14.  Do you currently obtain information from the Internet/WWW?
fold here*                                          •                      ,                                    «-fold here
             	yes               	no
*          T
        15,  In which formats would you like to obtain hotline information?
             	paper document
             	diskette
             	CD-ROM
             	on-line viewing & downloading of full-text from Internet/WWW


        Other Comments:
        The public reporting and recordkeeping burden for this collection of information is estimated to average 5 minutes per response. Burden
        means the total time, effort, or financial resources expended by persons to generate, maintain, retain, or disclose or provide information to
        cr (or a Federal agency  Send comments on the Agency's need for this information, the accuracy of the provided burden estimates, and
        any suggested methods for minimizing respondent burden, including through the use of automated collection techniques to the Director,
        OPPE Regulatory Information Division, U.S. Environmental Protection Agency (2137), 401 M St., S.W., Washington, D.C. 20460. Include
        the OMB control number in any correspondence. Do notsend the completed  survey to this address.	12/97
                                                                                                Place

                                                                                              Postage

                                                                                                Here
                                      Pollution Prevention Information Clearinghouse
                                      Environmental  Protection Agency
                                      401  M Street, SW (7-^07)
                                      Washington, DC 20460

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