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PREVENTION
Pollution Prevention Information Clearinghouse (PPIC)
U.S. Environmental Protection Agency
401 M Street, SW ( 7407)
Washington, DC 20460
Reference and Referral Fax . E-mail Address
202-260-1023 202-260-4659 ' ppic@epamaii:epa.gov
Customer Satisfaction Survey
We would appreciate your cooperation in filling out this questionnaire and returning it to us. From your
responses, we hope to evaluate and improve the services we provide to you. Please return this form by mail or
fax to 202-260-4659. Thank you. •
1. Is this the first time you have used the Clearinghouse services?
yes no
2. How did you hear about PPIC?
Pollution Prevention News EPA publications J Internet/World-Wide Web
other newsletters/journals conference other:
3, Which of the following reasons describe why you called?
I to order a document
to get information about pollution prevention
to get information on a law or regulation
to get information on another EPA program
for other reason(s): (please specify) •
4. How satisfied were you with the length of time it took to get a response from the hotline staff?
very satisfied __ satisfied ; dissatisfied very dissatisfied
5. How helpful was the telephone response you were given?
very helpful fairly helpful __ not very helpful unhelpful
If it was not helpful, please explain: ' •
6. How polite was the hotline staff?
, very polite fairly polite _ not very polite not at all polite
7. If you received documents in the mail, how long after you contacted us did it take for the documents to
arrive?
one week between one and two weeks more than two weeks
8. Information is usually needed within how many weeks?
one week two weeks . three weeks
9. Was your document order filled correctly? '
yes . ___no .
If no, please describe the problem:
Form Approved
OMB Control No. 2090-0019
Expiration Date: 10/31/99
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10. In relation to your request, how relevant was the information we mailed?
-very helpful fairly helpful not very helpful not at all helpful
11. Overall, how would you evaluate PPIC services?
very good fairly good not very good not at all good
12, Please indicate appropriate patron category
EPA staff Federal government State/Local government
Tribal Industry ' Consultant/Law
Academic News Media Public Interest group
International Public Other:
As EPA decides how to use its resources in providing information to the public, we would like to know
our customers' views about electronic information.
13, Do you have easy access to the Internet and the World-Wide Web (WWW)?
yes ' no
14. Do you currently obtain information from the Internet/WWW?
fold here* • , «-fold here
yes no
* T
15, In which formats would you like to obtain hotline information?
paper document
diskette
CD-ROM
on-line viewing & downloading of full-text from Internet/WWW
Other Comments:
The public reporting and recordkeeping burden for this collection of information is estimated to average 5 minutes per response. Burden
means the total time, effort, or financial resources expended by persons to generate, maintain, retain, or disclose or provide information to
cr (or a Federal agency Send comments on the Agency's need for this information, the accuracy of the provided burden estimates, and
any suggested methods for minimizing respondent burden, including through the use of automated collection techniques to the Director,
OPPE Regulatory Information Division, U.S. Environmental Protection Agency (2137), 401 M St., S.W., Washington, D.C. 20460. Include
the OMB control number in any correspondence. Do notsend the completed survey to this address. 12/97
Place
Postage
Here
Pollution Prevention Information Clearinghouse
Environmental Protection Agency
401 M Street, SW (7-^07)
Washington, DC 20460
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