United States
        Environmental Protection
        Agency
             Office of Wetlands,
             Oceans and Watersheds
             4503F
EPA841-B-96-003
September 1996
&ER&
The Volunteer
Monitor's Guide To
          Quality Assurance
          Project Plans

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  The Volunteer Monitor's Guide to
Quality Assurance
   Project Plans

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Dear Reader:

       Across the country, volunteers are monitoring the condition of streams, rivers, lakes,
reservoirs, estuaries, coastal waters, wetlands, and wells. The number and variety of these
projects are continually on the rise. So, too, is the complexity of the monitoring volunteers
conduct and the uses of the data they  collect.

       One of the most difficult issues facing volunteer environmental monitoring programs
today is data credibility. Potential data users are often skeptical about volunteer data — they may
have doubts about the goals and objectives of the project, about how volunteers were trained,
about how samples were collected, handled and stored, or about how data were analyzed and
reports written. A key tool in breaking down this barrier of skepticism is the quality assurance
project plan.

       The quality assurance project  plan, or QAPP, is a document that outlines the procedures
that those who conduct a monitoring project will take to ensure that the data they collect and
analyze meets project  requirements. It is an invaluable planning and operating tool that outlines
the project's methods  of data collection, storage and analysis. It serves not only to convince
skeptical data users  about the quality  of the project's findings, but also to record methods, goals
and project implementation steps^br current and future volunteers and for those who may wish
to use the project's data over time.

       Developing a QAPP is a dynamic, interactive process that should ideally involve quality
assurance experts, potential data users, and members of the volunteer monitoring project team.
It is not an easy process. This document is designed to encourage and facilitate the development
of volunteer QAPPs by clearly presenting explanations and examples. Readers are urged to
consult, as well, the additional resources listed in the appendices to this document, and to contact
their state or U.S. Environmental Protection Agency (EPA) Regional quality assurance staff for
specific information or guidance on their projects.

                                         Sincerely,
                                         Geoffrey H.  Grubbs, Director
                                         Assessment and Watershed Protection Division

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Executive Summary  	  i

Chapter 1     Introduction	  1

Chapter 2     Developing a QAPP	7

Chapter 3     Some Basic QA/QC Concepts  	  15

Chapter 4     Elements of a QAPP 	23

Appendix A   Glossary	41

Appendix B   EPA Regional Contacts  	45

Appendix C   References	49

Appendix D   Abbreviated QAPP Form	51
Acknowledgements

This manual was developed by the U.S. Environmental Protection Agency
through contract no. 68-C3-0303 with Tetra Tech, Inc.  The project manager was
Alice Mayio, USEPA Office of Wetlands, Oceans, and Watersheds.  Principal
authors include Margo Hunt, USEPA Region 2; Alice Mayio, USEPA; Martin
Brossman, USEPA; and Abby Markowitz, Tetra Tech, Inc.

The authors wish to thank the many reviewers who provided constructive and
insightful comments to earlier drafts of this document.  This guidance manual
would not have been possible without their invaluable advice and assistance.

Original illustations by Dave Skibiak and Emily Faalasli of Tetra Tech, Inc., and
Elizabeth Yuster of the Maryland Volunteer Watershed Monitoring Association.

                                                       September 1996

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         EXECUTIVE  SUMMARY
      The Quality Assurance Project Plan, or QAPP, is a written document that
      outlines the procedures a monitoring project will use to ensure that the
      samples participants collect and analyze, the data they store and manage,
and the reports they write are of high enough quality to meet project needs.
U.S. Environmental Protection Agency-funded
monitoring programs must have an EPA-approved
QAPP before sample collection begins. However,
even programs that do not receive EPA money
should consider developing a QAPP, especially if
data might be used by state, federal, or local
resource managers. A QAPP helps the data user
and monitoring project leaders ensure that the
collected data meet their needs and that the quality
control steps needed to verify this are built into the
project from the beginning.
Volunteer monitoring programs have long
recognized the importance of well-designed
monitoring projects; written field, lab, and data management protocols; trained
volunteers; and effective presentation of results.  Relatively
few programs, however, have tackled the task of preparing a
comprehensive QAPP that documents these important
elements.                                                 programs must have an
EPA-funded monitoring
This document is designed to help volunteer program
coordinators develop such a QAPP.

Steps to Developing  a  QAPP

Developing a QAPP is a dynamic, interactive process that
should ideally involve state and EPA regional QA experts,
   EPA-approved QAPP

before sample collection
 begins. However, even

   programs that do not

     receive EPA money
        should consider

    developing a QAPP,

 especially if data might

be used by state, federal,

       or local resource

             managers.
               I
Executive Summary

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         potential data users, and key members of the volunteer monitoring project. There
         are 11 steps a volunteer monitoring project coordinator might take to prepare a
         QAPP.  These are:

         Step 1:     Establish a small team whose members will serve as advisors in
                    helping you develop the QAPP by offering feedback and guidance
                    throughout the entire process.
A QAPP helps the data
user and monitoring

project leaders ensure

that the data collected

meet their needs.
         Step 2:     Determine the goals & objectives of your project—why it's needed,
                    who will use the data, and how the data will be used.

         Step 3:     Collect background information to help you in designing your
                    project.

         Step 4:     Refine your project's goals once you've collected more information.

         Step 5:     Design your project's sampling, analytical & data requirements—
                    essentially, what, how, when, and where you'll be monitoring.

         Step 6:     Develop an implementation plan that lays out project logistics.

         Step 7:     Draft your standard operating procedures (SOPs) & QAPP.

         Step 8:     Solicit feedback on your draft SOPs & QAPP from state or EPA
                    regional QA contacts and potential data users.
                                 The Volunteer Monitor's Guide to Quality Assurance Project Plans

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Step 9:     Revise your QAPP based on review
           comments and submit it for approval.

Step 10: Once your QAPP is approved, begin your
        monitoring program.

Step 11: Evaluate and refine your project over time,
        and reflect any major changes in a revised
        QAPP.

Basic QA/QC  Concepts

It is important to understand the terminology of
quality assurance and quality control in order to
develop a QAPP. Key definitions include:
       The"PARCC"
        Parameters
Taken together, the terms
Precision, Accuracy,          "  —   „••
Representativeness,             —   •
Completeness, and             •*
Comparability, comprise          ;
the major data quality           • —
indicators used to assess        _*' ^
the quality of your data.       , •  —
It is essential to                ^
understand these terms           —
and to address them in    ^   -x_L-*»'" >
your QAPP. Chapters    ,r    -I—-'"
of this document includes
a discussion of these indicators and gives
examples of how to evaluate the quality of your
data in relation to these terms.
   Precision — the degree of agreement among repeated measurements of the
   same characteristic.  It may be determined by calculating the standard
   deviation, or relative percent difference, among samples taken from the
   same place  at the same time.

   Accuracy — measures how close your results are to a true or expected value
   and can be determined by comparing your analysis of a
   standard or reference sample to its actual value.
   Representativeness — the extent to which
   measurements actually represent the true
   environmental condition or population at the time a
   sample was collected.

   Completeness — the comparison between the amount
   of valid, or usable, data you originally planned to
   collect, versus how much you collected.

   Comparability -- the extent to which data can be
   compared between sample locations or periods of time
   within a project, or between projects.

Elements  of a QAPP
             According to EPA

           guidance, 24 distinct

                elements can be

           included in a QAPP,

                although not all

               elements may be

               necessary for all

                     programs.
According to EPA guidance, 24 distinct elements can be included in a QAPP,
although not all elements may be necessary for all programs. Which elements
you end up including in your QAPP depends on your project's goals,
objectives, scope, data uses, and on the guidance you receive from your state or
Executive Summary
                       m

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 EPA regional quality assurance contacts.  The 24 elements are grouped into four
 overall categories and are listed below:

 Project Management	(elements 1-9)
      1.  Title and Approval Page
      2.  Table of Contents
      3.  Distribution List
      4.  Project/Task Organization
      5.  Problem Identification/ Background
      6.  Project/Task Description
      7.  Data Quality Objectives for Measurement Data
      8.  Training Requirements/Certification
      9.  Documentation and Records

 Measurement/Data Acquisition	(elements 10-19)
      10. Sampling Process Design
      11. Sampling Methods Requirements
      12. Sample Handling and Custody Requirements
      13. Analytical Methods Requirements
      14. Quality Control Requirements
      15. Instrument/Equipment Testing, Inspection, and Maintenance
         Requirements
      16. Instrument Calibration and Frequency
      17. Inspection/Acceptance Requirements for Supplies
      18. Data Acquisition Requirements
      19. Data Management

 Assessment and Oversight	(elements 20-21)
     20. Assessment and Response Actions
     21. Reports

 Data Validation and Usability	(elements 22-24)
     22. Data Review, Validation, and Verification Requirements
     23. Validation and Verification Methods
     24. Reconciliation with Data Quality Objectives
iv                        The Volunteer Monitor's Guide to Quality Assurance Project Plans

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                        Chapter   1:
                  INTRODUCTION
       Across the country, volunteers are monitoring the condition of streams,
       rivers, lakes, reservoirs, estuaries, coastal waters, wetlands, and wells.
       The number and variety of these projects is continually on the rise; so,
too, is the complexity of the monitoring they conduct and the
uses of the data they collect.
Most volunteer monitoring projects evaluate the chemical,
physical, or biological condition of waters in a given watershed.
They may address different kinds of waters—e.g., streams with
associated embayments—and they may conduct several types of
monitoring activities.  Some projects may address only one type
of monitoring in one type of waterbody, e.g., nutrient sampling
in estuaries. More
comprehensive projects may
take basic chemical
measurements of conditions
such as dissolved oxygen levels,
pH, or salinity, evaluate the
physical condition of streamside
habitat, and evaluate the
biological condition of aquatic
insects or vegetation.

Not only do volunteer projects monitor many different
parameters and types of waters, they are also organized and
supported in many different ways. Volunteer monitoring
projects may be associated with state, interstate, local, or federal
agencies, with environmental  organizations or universities, or may be entirely
independent.  Financial support may come from government grants, partnerships
with business, endowments, independent fundraising efforts, corporate donations,
membership dues, or a combination of any and  all of these sources.  Most
                            volunteer projects are fairly small and have very
                            small budgets—based on EPA's latest Directory of
                             Volunteer Environmental Monitoring Programs,
                            4th Edition,  we know that the median program
                            size is 25 volunteers, and the median annual
                            budget is under  $5,000. However, there are also
                            volunteer programs with over 1,000 volunteers
                            and those with annual budgets of more than
                            $50,000.
      Top 2O
   Parameters
  Assessed by
    Volunteer
     Monitors

     Water temperature
          pH
     Dissolved Oxygen
     Macroinvertebrates
      Debris clean-up
     Habitat assessments
        Nitrogen
        Phosphorus
        Turbidity
     Coliform bacteria
       Secchi depth
     Aquatic vegetation
          Flow
      Birds /Wildlife
          Fish
     Watershed mapping
         Rainfall
    Photographic surveys
         Salinity
    Sediment assessments

Source: Directory of Volunteer
Environmental Monitoring
Programs, 4th Edition
Chapter 1: Introduction

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                                                           Although the goals and
                                                           objectives of volunteer
                                                           projects vary greatly,
                                                           virtually all volunteers hope
                                                           to educate themselves and
                                                           others about water quality
                                                           problems and thereby
                                                           promote a sense of
                                                           stewardship  for the
                                                           environment. Many projects,
                                                           in fact, establish these as
                                                           their goals. These projects
                                                           might be called primarily
                                                           education  oriented.

                                                           Other projects seek a more
                                                           active role in the
                                                           management of local water
                                                           resources, and therefore
          strive to collect data that can be used in making water quality management
          decisions. Common uses of volunteer data include local planning decisions,  such
          as identifying where to route a highway; local priority setting, such as
          determining which county lakes require restoration; screening for potential
          pollution problems, which might then be investigated more thoroughly by water
          quality agencies; and providing data for state water quality reports, which might
          then be used for statewide or national priority setting. Projects doing this type of
          monitoring might be called primarily data oriented. Data oriented volunteer
          projects, in particular, must continuously wrestle with the issue of credibility.
                             They must prove to skeptics that their volunteers  collect
                             good-quality data that is:
Although the goals and
      Volunteer Monitoring Data Uses

         Education
Problem Identification
     Local Decisions
          Research
    NFS Assessment
  Watershed Planning
  Habitat Restoration
   Water Classif/Stds
       Enforcement
        Legislation
            305(b)
                  I      i
                              200     300
                           Number of Programs

 Source: Directory of Volunteer Environmental Monitoring
 Programs, 4th Edition
objectives of volunteer

projects vary greatly,

virtually all volunteers

hope to educate

themselves and others

about water quality

problems and thereby

promote a sense of
stewardship for the

environment.
         I
                        >    consistent over time and within projects and group
                             members

                        >    collected and analyzed using standardized and
                             acceptable techniques

                        >    comparable to data collected in other assessments using
                             the same methods

                        These projects must adopt protocols that are straightforward
                        enough for volunteers to master and yet sophisticated
                        enough to generate data of value to  resource managers.

                        This delicate and difficult path cannot be successfully
                        navigated without a quality assurance plan that details a
                                   The Volunteer Monitor's Guide to Quality Assurance Project Plans

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project's standard operating procedures in the field and lab,
outlines project organization, and addresses issues such as
training requirements, instrument calibration, and internal
checks on how data are collected, analyzed, and reported.
Just how detailed such a plan needs to be depends to a large
extent on the goals of the volunteer monitoring project.

What Is a  Quality Assurance
Project Plan?
                                                                A Quality Assurance
                                                             Project Plan, or QAPP,
                                                               is a written document
                                                            outlining the procedures
                                                                a monitoring project
                                                                will use to ensure the
                                                                  data it collects and
                                                              analyzes meets project
                                                                       requirements.
A Quality Assurance Project Plan, or QAPP, is a written
document outlining the procedures a monitoring project will
use to ensure the data it collects and analyzes meets project
requirements. The U.S. Environmental Protection Agency
(EPA) has issued interim guidance that establishes up to 24
distinct elements of a QAPP (see Appendix C: References).
Together, these elements of a QAPP comprise a project's quality assurance
system. As we will discuss below, not all 24 elements need be addressed in every
QAPP.
By law, any EPA-funded monitoring project must
before it can begin collecting samples.  The
purpose of this requirement is to ensure that the
data collected by monitoring projects are of
known and suitable quality and quantity.
Typical sources of EPA funding for volunteer
monitoring projects include Lake Water
Quality Assessment Grants (under Section 314
of the Clean Water Act) or grants under the
nonpoint source pollution control program
(Section 319 of the Clean Water Act).  Quality
assurance staff in each of EPA's 10 regional
offices are available to review volunteer
monitoring QAPPs and have authority to
recommend approval or disapproval of QAPPs.
In addition, volunteer monitoring coordinators
and individual EPA project officers in the EPA
Regions may be able to assist projects seeking
advice on the preparation of QAPPs. (See
Appendix A, Regional Quality Assurance
Contacts.)

About This Document

The purpose of this document is to provide
volunteer monitoring programs with the
information they need to develop a quality
                                               have an EPA-approved QAPP
                                                Why Should  You Develop
                                                            a QAPP?

                                                The QAPP is an invaluable planning and
                                                operating tool that should be developed in the early
                                                stages of the volunteer monitoring project.

                                                Even if a volunteer monitoring project does not
                                                receive any EPA money through grants, the
                                                coordinating group should still consider developing a
                                                      QAPP, especially if it is a data oriented
                                                                    project and seeks to
                                                                    have its information
                                                                    used by state, federal, or
                                                                     local resource
                                                                     managers.

                                                                      Few water quality
                                                                      agencies will use
                                                                      volunteer data unless
                                                                    methods of data
                                                collection, storage, and analysis can be documented.
                                                Clear and concise documentation of procedures also
                                                allows newcomers to the project to continue
                                                monitoring using the same methods as those who
                                                came before them.

                                                This is particularly important to a volunteer project
                                                that may see volunteers come and go and that intends
                                                to establish a baseline of water quality information that
                                                can be compared over time.
Chapter 1: Introduction

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The purpose of this

document is to provide
volunteer monitoring

programs with the
information they need to

develop a quality assurance
project plan.
assurance project plan. It does not suggest specific field,
laboratory, or analytical techniques or procedures, and is
not a "how to" manual.  It is organized as follows:

Executive Summary introduces the reader to the steps
involved in developing a QAPP, fundamental QA/QC
concepts, and the basic elements of a QAPP.

Chapter 1:  Introduction provides background on
volunteer monitoring, discusses the purposes of QAPPs,
and outlines the structure of this document.
                               Chapter 2: Developing a QAPP outlines the steps a
         volunteer monitoring project should take as it moves toward developing a quality
         assurance system, documenting its procedures in a QAPP, seeking approval of its
         QAPP, and updating the QAPP over time.

         Chapter 3: QA/QC: Basic Concepts introduces basic quality assurance/quality
         control (QA/QC) concepts and definitions that are needed in developing a quality
         assurance system and a QAPP.  Examples from a fictional project—the Volunteer
         Creek Monitoring Project—are used to illustrate these concepts.

         Chapter 4: Elements of a QAPP presents the basic elements of a volunteer
         monitoring quality assurance project plan (QAPP), again with examples from the
         QAPP of the fictional Volunteer Creek Monitoring Project.

         Appendix A: Glossary defines various terms  and concepts associated with quality
         assurance and control.

         Appendix B: EPA Regional Contacts is a list of people within EPA who can
         assist, and offer guidance  to, volunteer monitoring programs.  Each of the 10
                                 The Volunteer Monitor's Guide to Quality Assurance Project Plans

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EPA regions has a volunteer monitoring coordinator as well as QA staff.  This
appendix also shows which states and U.S. territories are within each of the 10
regions.
Appendix C:  References is a list of documents and
articles relevant to volunteer monitoring and quality
assurance issues. All EPA volunteer monitoring
documents are available by contacting the National
Volunteer Monitoring Coordinator at USEPA. The
address is given in the appendix.

Appendix D:  Abbreviated QAPP Form is an example of
the layout and structure of a quality assurance project
plan.  Some programs may wish to adapt this form to fit
their plan.
     Volunteer monitoring

    programs are strongly

       urged to consult the

        references listed in
   Appendix C for further

    information on quality

 assurance/quality control
This document is not intended as a stand-alone reference
document.  Volunteer monitoring programs are strongly
urged to consult the references listed in Appendix C for
further information on quality assurance/quality control and the Quality
Assurance Project Plan process.
and the Quality Assurance
     Project Plan process.
Chapter 1: Introduction

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The Volunteer Monitor's Guide to Quality Assurance Project Plans

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                         Chapter  2:
          DEVELOPING  A  QAPP
      The purpose of this chapter is to discuss the steps a volunteer monitoring
      program might take in preparing a quality assurance project plan
      (QAPP).  If your plan does not need to be approved by EPA (that is, you
are not receiving EPA grant or contract money to conduct your monitoring), you
need not submit your QAPP for EPA
approval.  In that case, consult your
data users, such as the state or county
water quality agency, regarding their
QAPP requirements.
Developing a QAPP is a dynamic,
interactive process.  Seek as much
feedback as possible from those who
have gone before you in the QAPP
development process.  You will be
investing a substantial amount of time
and energy, but don't  be discouraged.
The person who writes the QAPP is
usually the one who ends up with the
most technical expertise and
monitoring insights. Your efforts will
pay off in a living document that
helps current and future volunteers,
staff, and data users understand
exactly how your project works.
    STEPS TO DEVELOPING A
                   QAPP

step 1:   Establish a QAPP team
step 2:   Determine the goals & objectives of your project

step 3:   Collect background information

step 4:   Refine your project

step 5:   Design your projects sampling, analytical & data
       requirements

step 6:   Develop an implementation plan

step 7:   Draft your standard operating procedures (SOPs) &
       QAPP

step 8:   Solicit feedback on your draft SOPs & QAPP

step 9:   Revise your QAPP & submit it for final approval

step 10:  Begin your monitoring project

step 11:  Evaluate and refine your QAPP
STEP  1

Establish a small QAPP team

It will be helpful to pull together a small team of two or three people who can
help you develop the QAPP.  Include representatives from groups participating in
the monitoring project who have technical expertise in different areas of the
project.

Take the time to establish contact with your state, local or EPA Quality
Assurance Officer, or other experienced volunteer organizations.  Remember, if
you are getting  any EPA funding through a grant or contract, EPA must approve
your QAPP.  However, even if EPA approval isn't needed, you can consult with
Chapter 2: Developing a QAPP

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         EPA QA representatives if you need advice. Let them know a bit about your
         project, and find out if they have any resources that might help you out (such as a
         copy of an approved volunteer monitoring QAPP, or specific regional guidance
         on preparing plans). Also ask your QA contact if he or she would be willing to
                                                  review your draft plan.
                                                  STEP 2
                                                   Determine the
                                                   goals and
                                                   objectives of your
                                                   project

                                                   Why are you developing this
                                                   monitoring project?  Who will
                                                   use its information, and how will
                                                   it be used? What will be the basis
                                                   for judging the usability of the
                                                   data collected? If you don't have
                                                   answers to these questions, you
                                                   may flounder when it comes time
                                                   to put your QAPP down on paper.
 Why are you developing
this monitoring project?
 Who will use its
information, and how will it
be used?  If you don't have
answers to these questions,
you may flounder when it
comes time to put your
QAPP down on paper.
                              Project goals could include, for example:
                         identifying trends in a lake to determine if nuisance
                         vegetation problems are on the rise

                         monitoring in conjunction with the county health
                         department to be sure a beach is safe for swimmers

                         teaching local elementary schoolers about stream
                         macroinvertebrates

                         monitoring the effectiveness of a stream restoration
                         project
                     Write down your goal. The more specific your project's
                     goal, the easier it will be to design a QAPP. Identify the
                     objectives of your project—that is, the specific statements
of how you will achieve your goal.  For example, if your project's goal is to
identify trends in a lake plagued by nuisance vegetation, your objectives might be
to collect three years of data on weed beds, algae, and nutrients, and to develop
yearly reports for nearby lake residents.
                                The Volunteer Monitor's Guide to Quality Assurance Project Plans

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Knowing the use of the collected data will help you
determine the right kind of data to collect, and the level of
effort necessary to collect, analyze, store, and report it.
Volunteer monitoring data can be used to screen for
problems, educate youth and the community, supplement
state agency data, help set statewide priorities for pollution
control, and a myriad of other uses.  Each use of volunteer
data has potentially different requirements.

Your project should be designed to meet the needs of your
data users.  Data users can include the volunteers
themselves, state water quality analysts, local planning
agencies, parks staff,  or many others.  You will also
probably need to strike a balance between  data quality and
available resources.

STEP 3

Collect background information
Knowing the use of the

 collected data will help

you determine the right

 kind of data to collect,

  and the level of effort

    necessary to collect,

     analyze, store, and

  report it...Each use of
     volunteer data has

    potentially different

         requirements.
As you learn more about the area you are choosing to monitor, you will be better
able to design an effective monitoring project.  Begin by contacting programs and
agencies that might already monitor in your area. Talk to the state water quality
agency, the county and/or city environmental office, local universities, and
neighboring volunteer monitoring programs. Ask about their sampling locations,
what parameters they monitor and what methods they use.

If they are already monitoring in your chosen area, find out if they will share their
data, and identify what gaps exist that your project could fill. If no monitoring is
ongoing, find out what kind of data your local or state agencies could use (if one
of your goals is that these agencies use your data), where they would prefer you
locate your sampling sites, and what monitoring
methods they recommend. Government
agencies are not likely to use your data
unless it fills a gap in their monitoring
network and was collected using
approved protocols.

A watershed survey can help you set the
foundation for your monitoring project
design.  This is simply a practical
investigation of how the watershed works, its
history,  and its stressors. For information on
conducting a watershed survey, consult Volunteer
Stream Monitoring: A Methods Manual (Draft,
April 1995, EPA 841-D-95-001).
Chapter 2: Developing a QAPP

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 STEP 4

 Refine your  project

 Once you've collected background information for your project and coordinated
 with potential data users, you may find it necessary to refine your original project
 goals and objectives. You may have found, for example, that the county already
                   regularly monitors weed and algae growth in your lake. In
                   that case, your project might better examine nutrient inputs
                   from tributaries, lake water clarity, or other parameters.
 Once you 've collected
 background information

for your project and

 coordinated with

potential data users, you

 may find it necessary to

 refine your original

project goals and

 objectives.
                   Don't hesitate to reevaluate your project goals and
                   objectives.  Now is the best possible time to do so: before
                   you've invested time, money, and effort in equipment
                   purchases, training, grant proposals and quality assurance
                   plan development.
                   STEP 5
                   Design  your  project's sampling,
                   analytical, and  data
                   requirements
 Once you feel comfortable with your project's goals and objectives, and have
 gathered as much background information as possible on the area you will be
 monitoring, it is time to focus on the details of your project. Convene a planning
 committee consisting of the project coordinator, key volunteers, scientific
 advisors, and data users, along with  your QAPP team.  This committee should
 address the following questions:

 >   What parameters or conditions will you monitor, and which are most
     important to your needs? Which are of secondary importance?

 >   How good does your monitoring data need to be?

 >   How will you pick your sampling sites, and how will you identify them over
     time?

 >   What methods or protocols will you use for sampling and analyzing samples?

 >   When will you conduct the monitoring?

 >   How will you manage your data and ensure your data are credible?
10
                                The Volunteer Monitor's Guide to Quality Assurance Project Plans

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As a general rule, it is a good idea to start small and build to a more ambitious
project as your volunteers and staff grow more experienced.

STEP 6
Develop an implementation plan

You've done the hard part once you've developed your monitoring project design.
The next step is to decide the particulars — the logistics, if you will. These are,
essentially, the whos and whens of your project.

Determine who will carry out individual tasks such as volunteer training, data
management, report generation, assuring lab and field quality assurance, and
recruiting volunteers. If you send your samples to an outside lab, choose the lab
and specify why you chose it.
Set up schedules for when you will recruit and train
volunteers, conduct sampling and lab work, produce reports,
and report back to volunteers or the community.

STEP 7

Draft your standard operating
procedures  and  QAPP

Now it's time to actually write your standard operating
procedures and develop a draft QAPP. Your standard
operating procedures (SOPs) are the details on all the
methods you expect your volunteers to use and can serve as
the project handbook you give your volunteers.   Remember,
there are many SOPs already available for sampling  and
analytical procedures. Where possible,
adapt your procedures from existing
methods and modify them as needed to fit
your project objectives.  Be sure to
reference and cite any existing methods
and documents you use in your project.
Your standard operating
 procedures (SOPs) are
    the details on all the
     methods you expect
 your volunteers to use.
   This can serve as the
  project handbook you
  give your volunteers.
You should append your standard
operating procedures to your QAPP and
refer to them throughout the QAPP
document. Use the elements described in
Chapter 4 as your guide in developing a
draft QAPP. Your written plan can be
elaborate or simple, depending on your project goals.
Chapter 2: Developing a QAPP
              11

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STEP 8

Solicit  feedback on your draft  SOPs and
QAPP

Draft QAPP in hand, your next step is to run the draft by people "in the know."
These are, primarily, state and EPA Regional volunteer monitoring coordinators
and Quality Assurance Officers, EPA project officers, and any other agency data
                  users (such as a representative from the county planning
                  office or Natural Resource Conservation Service, if you are
                  collecting data you hope they will use). Ask for their
                  feedback and suggestions. Expect their review to take up to
                  two or three months (times will vary).
Based on the comments
you receive from the
review of your draft
plan, you may have to
revise your QAPP.
                  While you are waiting for comments, you should probably
                  try out your procedures with volunteers on a trial basis, to
                  see if they really work. Don't plan to use the data at this
                  early stage, however; you will probably be finding quirks in
                  your plan, and the data will not be accepted by your data
users until the QAPP is approved and accepted.
         You may find that some of your Q A contacts resist the idea of reviewing your
         draft plan. This is because they are often quite overburdened. Don't give up;
         after a reasonable time has elapsed since you submitted your plan, call back and
         inquire if you should submit the draft elsewhere for review.  Solicit all the
         comments you can, from as many sources as possible.

         STEP 9
         Revise your QAPP and submit it for final
         approval

         Based on the comments you receive from the review of your draft plan, you may
         have to revise your QAPP. This could involve simply being more specific about
         existing methods and quality control procedures in the plan, or actually modifying
         your procedures to meet agency requirements. Once you have revised or fine-
         tuned your QAPP, submit it to the proper agency for formal approval.

         Final review/approval can take a couple of months. During this time, you may be
         asked to incorporate additional comments, although this is less likely if you had
         previously asked the approving official to review your draft.

         Note: If you are developing a QAPP simply to document your methods and are
         not working in cooperation with a state, local, or federal agency, you need not
         submit a QAPP for review and approval.
        12
                       The Volunteer Monitor's Guide to Quality Assurance Project Plans

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STEP  1O

Once  the QAPP is approved, begin your
monitoring  project

Once you've received EPA and/or state approval of your QAPP, your monitoring
project can begin.  Follow the procedures described in your QAPP to train
volunteers and staff, conduct sampling, analyze samples, compile
results, and develop any reports.
STEP  1 1
Evaluate and refine
your  project over time
As time goes on, you may decide to
improve on sampling techniques, site
selection, lab procedures or any of the other elements of your
monitoring project design.  Project evaluation should occur
during the course of your project rather than after the project or a
sampling season is completed.
If you make any substantive changes in your QAPP, document them and seek
EPA/state approval for the changes.  A phone call to your QA official can help
you determine if the changes require a new QAPP.  Also, always be prepared for
formal audits or QC inquiries from data users during the course of your project.
Chapter 2: Developing a QAPP
13

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14                             The Volunteer Monitor's Guide to Quality Assurance Project Plans

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                          Chapter  3:
            SOME  BASIC  QA/QC
        As coordinator of a volunteer monitoring program, you are probably
        involved in many aspects of project planning, sample collection,
        laboratory analysis, data review, and data assessment. You should be
considering quality assurance and quality control activities in every one of these
steps.
Quality assurance (QA) refers to the overall management
system which includes the organization, planning, data
collection, quality control, documentation, evaluation, and
reporting activities of your group.  QA provides the
information you need to ascertain the quality of your data
and whether it meets the requirements of your project. QA
ensures that your data will meet defined standards of quality
with a stated level of confidence.

Quality control (QC) refers to the routine technical activities
whose purpose is, essentially, error control.  Since errors
can occur in either the field, the laboratory or in the
office, QC must be part of each of these functions. QC
should include both internal and external measures (see
side box).
       QA ensures that your

       data will meet defined

         standards of quality

        with a stated level of

                  confidence.
Together, QA and QC help you produce data of known
quality, enhance the credibility of your group in
reporting monitoring results, and ultimately save time
and money. However, a good QA/QC program is only
successful if everyone consents to follow it and if all
project components are available in writing. The Quality
Assurance Project Plan (QAPP) is the written record of
your QA/QC program.

This chapter is designed to introduce you to the
terminology of quality assurance/quality control.  The
key terms we will be addressing are: precision, accuracy
(sometimes referred to as bias), representativeness,
completeness, comparability, and sensitivity.  You will
     QC Measures

Internal Quality Control is a set of
measures that the project undertakes
among its own samplers and within its
own lab to identify and correct analytical
errors. Examples include lab analyst
training and certification, proper
equipment calibration and
documentation, laboratory analysis of
samples with known concentrations or
repeated analysis of the same sample, and
collection and analysis of multiple
samples from the field.

External Quality Control is a set of
measures that involves laboratories and
people outside of the program. These
measures include performance audits by
outside personnel, collection of samples
by people outside of the program from a
few of the same sites at the same time as
the volunteers, and splitting some of the
samples for analysis at another lab.

External and internal QC measures are
described in more detail in the "QC
Samples" box at the end of this chapter.
                                                                               T
Chapter 3: Some Basic QA/QC Concepts
                    15

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Measures of precision,
accuracy,
representativeness,
completeness,
comparability, and
sensitivity help us
evaluate sources of
variability and error and
thereby increase
confidence in our data.
be seeing these terms again, so you may want to spend some
time getting to know them.

In natural systems, such as streams, lakes, estuaries, and
wetlands, variability is a factor of life.  Changes in
temperature, flow, sunlight, and many other factors affect
these systems and the animals that inhabit them.  Variability
also occurs when we attempt to monitor such systems. Each
of us reads, measures, and interprets differently; we may
also apply different levels of effort in how we monitor. The
equipment we use may be contaminated, broken or
incorrectly calibrated. These and many other differences
can lead to variability in monitoring results. Measures of
precision, accuracy, representativeness, completeness,
comparability, and sensitivity help us evaluate sources of
variability and error and thereby increase confidence in our
data.
         Because all projects have different goals, data users and uses, capabilities, and
         methods, this document cannot tell you what levels of precision, accuracy,
         representativeness, completeness, comparability, and sensitivity are acceptable for
         your individual project.  You will need to consult your advisory panel (in
         particular, your data users), the laboratory you deal with, and peer reviewers to
                                                determine acceptance criteria for your
                                                monitoring project.
                                                Precision

                                                Precision is the degree of agreement
                                                among repeated measurements of the
                                                same characteristic on the same
                                                sample or on separate samples
                                                collected as close as possible in time
                                                and place.  It tells you how consistent
                                                and reproducible your field or
                                                laboratory methods are by showing
                                                you how close your measurements are
                                                to each other. It does not mean that
                                                the sample results actually reflect the
                                                "true" value,  but rather that your
                                                sampling and analysis are giving
                                                consistent results under similar
                                                conditions.

                                                Typically, precision is monitored
                                                through the use of replicate samples or
        16
     The Volunteer Monitor's Guide to Quality Assurance Project Plans

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measurements.  Replicate samples are
two or more samples taken from the
same place at the same time.

When you have many  replicate
samples, determine precision by
calculating the standard deviation(s)
of the samples.  The standard
deviation indicates the range of
variation in the measurements you've
taken. Many  of today's calculators
perform the standard deviation
calculation.

The relative standard deviation
(RSD), or coefficient of variation,
expresses the  standard deviation as a
percentage. This is generally easier
for others to understand.  The smaller
the relative standard deviation (or
standard deviation), the more precise
your measurements.

When you have only two replicate
samples, determine precision by
calculating the relative percent
difference (RPD) of the two samples.
Again, the smaller the relative percent
difference, the more precise your
measurements.
   RELATIVE  STANDARD
           DEVIATION

  If we use the same replicate measurements as
  above in the standard deviation example, we
  can determine the Relative Standard
  Deviation (RSD), or coefficient of variation,
  using the following formula:
            X
where s =
standard
deviation and x
= mean of
replicate
samples.
  We knows = 0.5315 and that x = 20.68. So,
  the RSD = 2.57. This means that our
  measurements deviate by about 2.57%.
                             STANDARD  DEVIATION
                     The Volunteer Creek Monitoring Project wants to determine the
                     precision of its temperature assessment procedure. They have
                     taken 4 replicate samples:

                                     Replicate 1 (Xj) = 21.1° C
                                     Replicate 2 (X2) = 21.1° C
                                     Replicate 3 (X3) = 20.5° C
                                     Replicate 4 (X4) = 20.0° C

                     To determine the Standard Deviation (s), use the following
                     formula:
                       s =
                                               First, figure out the mean, or
                     average of the sample measurements. Mean = (Xt + X2 + X3 + X4)
                     -^ 4. In this example, the mean is equal to 20.68° C.

                     Then, for each sample measurement (Xt through X4), calculate the
                     next part of the formula. For Xl and X2, the calculation would
                     look like this:

                             (21.1 - 20.68)2 = (-0.42)2 = 0.1764 = 0.0588
                              4-1             3       3

                     For X3 the calculation would be 0.0108; and for X4 it would be
                     0.1541

                     Finally, add together the calculations for each measurement and
                     find the square root of the sum: 0.0588 + 0.0588 + 0.0108 +
                     0.1541 = 0.2825. The square root of 0.2825 is 0.5315.

                     So, the standard deviation for temperature is 0.532  (rounded off).


\
\

n
E
z = l


^_
(XrX?



where Xj = measured value of
the replicate, x = mean of
replicate measurements, n =
number of replicates, £ = the
sum of the calculations for each
measurement value— in this case,
X; through X4
                               RELATIVE PERCENT
                                     DIFFERENCE
                     If the Volunteer Creek project had only two replicates (21.1° C
                     and 20.5° C) they would use Relative Percent Difference (RPD)
                     to determine precision.
                                              RPD =
                                                                  v 1 flfl
                                                                   1UU
                     RPD= (21. 1-20.5) x 100  =60.00
                             (21.1+20.5)^2   20.8
where Xt = the larger of
the two values and X2 =
the smaller of the two
values. In this example,
X== 21.1° and X2 = 20.5°.
                                                                            =  2.88
                                             So, in this example, the RPD between our sample measurements is
                                             2.88%.
Chapter 3: Some Basic QA/QC Concepts
                                                              17

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         Accuracy

         Accuracy is a measure of confidence in a measurement. The smaller the
         difference between the measurement of a parameter and its "true" or expected
                                                   value, the more accurate the
                                                   measurement.  The more precise or
                                                   reproducible the result, the more
                                                   reliable or accurate the result.
      PRECISION,  BIAS, AND
               ACCURACY
                       Precision
              High               Low
   CD
             Accurate
                                      N
                                a
                                Inaccurate
                               •  •   • •

                               ,0'
                               Inaccurate
7.5
7.4
6.7
                                                   Measurement accuracy can be
                                                   determined by comparing a sample
                                                   that has a known value, such as a
                                                   standard reference material or a
                                                   performance evaluation sample,  to a
                                                   volunteer's measurement of that
                                                   sample (see note below).
                                                   Increasingly, however, some
                                                   scientists,  especially those involved
                                                   with statistical analysis of
                                                   measurement data, have begun to use
                                                   the term "bias" to reflect this error in
                                                   the measurement system  and to use
                                                   "accuracy" as indicating both the
                                                   degree of precision and bias (see
                                                   "bullseye" figure at left).  For the
                                                   purpose of this document, the term
                                                   "accuracy" will be used.
         If you are concerned that other components of a sample matrix (e.g., soil or
         sludge) may be interfering with analysis of a parameter, one way to measure
         accuracy is to add a known concentration of the parameter to a portion of the
                                                  sample. This is called a spiked
                                                  sample. The difference between the
                                                  original measurement of the
                                                  parameter in the sample and the
                                                  measurement of the spiked sample
                                                  should equal (or be close to) the added
                                                  amount. The difference indicates
                                                  your ability to obtain an accurate
                                                  measurement.
               ACCURACY
Attendance at QC training sessions is required for Volunteer
Creek monitors. In the field, monitors use a Jones Wide-Range
pH Kit, which covers a full range of expected pH values. During
a recent training session, the monitors recorded the following
results when testing a pH standard buffer solution of 7.0 units.
7.2
6.8
7.3
6.5
7.2
6.8
7.0
7.4
7.2
 Accuracy  = average value -  true value

The average of these measurements is equal to 7.08 units. Since
we know that the reference or "true" value is 7.0 units, the
difference between the average pH value is off or biased by + 0.08
units. This level of accuracy is satisfactory for the data quality
objectives of the project.
        \
                                                   For many parameters such as secchi
                                                   depth and macroinvertebrate
                                                   abundance, no standard reference or
                                                   performance evaluation samples exist.
                                                   In these cases, the trainer's results may
                                                   be considered the reference value to
        18
                                   The Volunteer Monitor's Guide to Quality Assurance Project Plans

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which the volunteer's results are compared.  This
process will help evaluate if the volunteer
measurements are biased as compared to the
trainer's.

If you are monitoring biological conditions by
collecting and identifying specimens, maintaining
a voucher collection is a good way to determine if
your identification procedures are accurate.  The
voucher collection is a preserved archive of the
organisms your volunteers have collected and
identified.  An expert taxonomist can then provide a "true"
value by checking the identification in the voucher collection.

It is important to note that the relationship between a voucher
collection and accurate identification cannot be expressed
numerically in your QAPP.  Rather, the QAPP document should
indicate that you have a voucher collection and describe how it is
used to evaluate consistent accurate identification in your
program.

Note: Standard reference material (in the form of solids or solutions with a
certified known concentration of pollutant) can be obtained from a variety of
companies, including the National Institute of Standard and Technologies, that
sell quality control, proficiency, or scientific reference materials.

Representativeness

Representativeness is the extent to  which measurements actually depict the true
environmental condition or population you are evaluating. A number of factors
may affect  the representativeness of your data.  For instance, are your sampling
locations indicative of the waterbody? Data collected just below a pipe outfall is
not representative of an entire stream. Minimizing the  effects of variation is
critical in the  development of your sampling design.

Completeness

Completeness is a measure of the number of samples you must take to be able to
use the information, as compared to the number of samples you originally
planned to take. Since there are many reasons why your volunteers may not
collect as many samples as planned, as a general rule you should try to take more
samples than you determine you actually need.  This issue should be discussed
within your QAPP team and by peer reviewers before field activities begin.
Chapter 3: Some Basic QA/QC Concepts
19

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The Volunteer Creek Monitoring project planned to collect 20
samples, but because of volunteer illness and a severe storm, only
17 samples were actually collected. Furthermore, of these, two
samples were judged invalid because too much time elapsed
between sample collection and lab analysis. Thus, of the 20
samples planned, only 15 were judged valid.

The following formula is used to determine Percent
Completeness (%C).
  %C=-;dOO
        T
where v = the number of planned
measurements judged valid and T = the
total number of measurements.
                  In this example, v = 15 and T = 20. In
                  this case, percent completeness would
be 75 percent. Is this enough information to be useful?
To calculate percent completeness,
divide the number of measurements
that have been judged valid by the
total number of measurements you
originally planned to take and then
multiply by 100.

Remember, completeness
requirements can be lowered if extra
samples are factored into the project.
The extra samples in turn, increase the
likelihood of more representative data.

Comparability
                                                  Comparability is the extent to which
                                                  data from one study can be compared
         directly to either past data from the current project or data from another study.
         For example, you may wish to compare two seasons of summer data from your
         project or compare your summer data set to one collected 10 years ago by state
         biologists.

         Using standardized sampling and analytical methods, units of reporting, and site
         selection procedures helps ensure comparability.          ___
         However, it is important to keep in mind that some
         types of monitoring rely heavily on best professional
         judgement and that standard methods may not always
         exist.
         Detection  Limit

         The term detection limit can apply to monitoring and
         analytical instruments as well as to methods.  In general,
         detection limit is defined as the lowest concentration of
         a given pollutant your methods or equipment can detect
         and report as greater than zero. Readings that fall below the detection limit are
         too unreliable to use in your data set.  Furthermore, as readings approach the
         detection limit (that is, as they go from higher, easier-to-detect concentrations to
         lower, harder-to-detect concentrations) they become less and less reliable.
         Manufacturers generally provide detection limit information with high-grade
         monitoring equipment such as meters.

         Measurement  Range

         The measurement range is the range of reliable measurements of an instrument or
         measuring device.  Preassembled kits usually come with information indicating
        20
                The Volunteer Monitor's Guide to Quality Assurance Project Plans

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the measurement range that applies. For example, you might
purchase a kit that is capable of detecting pH falling between 6.1
and 8.1. However, pH can theoretically range from 0.0 to 14.00.
If acidic conditions (below 6) are a problem in the waters you
are monitoring, you will need to use a kit or meter that is
sensitive to the lower pH ranges.

Quality Control (QC) Samples

Contamination is a common source of error in both sampling
and analytical procedures. QC samples help you identify when
and how contamination might occur.  For most projects, there is
no set number of field or laboratory QC samples which must be
taken.  The general rule is that 10% of samples should be QC
                               samples. This means that if 20 samples are
                               collected, at least one additional sample must
                               be added as a QC sample. The laboratory
                               must also run its own QC samples. For a new
                               monitoring project or for a new analytical
                               procedure, it is a good idea to increase the
                           4   number of QC samples
                               (up to 20%) until you
                           =   have full confidence in
                               the procedures you are
                               using.
The general rule is that
10% of samples should
 be quality control (QC)
               samples.
When the project is over, determine data quality by
evaluating the results of all the QC samples and determining
precision and accuracy. For QC samples that are not blind
to the lab, require the lab to calculate and report precision and accuracy results.
Lab reported precision and accuracy results can then be checked during data
validation.

The decision to accept data, reject it, or accept only a portion of it is should be
made after analysis of all QC data. Various types of QC samples are described in
the box on the next page.
Chapter 3: Some Basic QA/QC Concepts
              21

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                           QC  SAMPLES
A field blank is a "clean" sample, produced
in the field, used to detect analytical
problems during the whole process
(sampling, transport, and lab analysis). To
create a field blank, take a clean sampling
container with "clean" water (i.e., distilled
or deionized water that does not contain
any of the substance you are analyzing
for) to the sampling site. Other sampling
containers will be filled with water from
the site. Except for the type of water in
them, the field blank and all site samples
should be handled and treated in the same
way.  For example, if your method calls
for the addition of a preservative, this
should be added to the field blank in the
same manner as in the other samples.
When the field blank is analyzed, it
should read as analyte-free or, at a
minimum, the reading should be a
factor of 5 below all sample results.

An equipment or rinsate  blank is a
"clean" sample used to check the
cleanliness of sample collection
equipment. This type of blank is
used to evaluate if there  is
carryover contamination from reuse
of the same sampling equipment.
A sample of distilled water is
collected in a sample container
using regular collection
equipment and analyzed as a
sample.

A split sample is one sample that is divided
equally into two or more sample containers
and then analyzed by different analysts or
labs.  Split samples are used to measure
precision. Samples should be thoroughly
mixed before they are divided. Large errors
can occur if the analyte is not equally
distributed into the two containers.  A
sample can be split in the field, called a field
split, or in the laboratory, a lab split. The
            lab split measures analytical precision while
            the field split measures both analytical and
            field sampling precision. In addition, a
            sample split in the field and submitted to the
            laboratory without informing the laboratory
            represents a blind sample.  Split samples can
            also be submitted to two different
            laboratories for analysis to measure the
            variability in results between laboratories
            independently using the same analytical
            procedures.

            >  Replicate samples are obtained when two
               or more samples are taken from the same
               site, at the same time, using the same
               method, and independently analyzed in
               the same manner. When only two
               samples are taken, they are sometimes
               referred to as  duplicate  samples. These
               types of samples are representative of the
               same environmental condition.
               Replicates (or duplicates) can be used to
               detect both the natural variability in the
               environment and that caused by field
               sampling methods.
                    Spiked samples are samples to
                    which a known concentration of the
                    analyte of interest has been added.
                    Spiked samples are used to
                    measure accuracy.  If this is done in
                    the field, the results reflect the
                    effects of preservation, shipping,
                    laboratory preparation, and
                    analysis. If done in the laboratory,
                    they reflect the effects of the
                    analysis from the point when the
                    compound is added, e.g. just prior
                    to the measurement step.  Percent
                    recovery of the spike material is
                    used to calculate analytical accuracy.
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The Volunteer Monitor's Guide to Quality Assurance Project Plans

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                         Chapter  4:
         ELEMENTS  OF  A QAPP
       This chapter discusses the 24 elements of a Quality Assurance Project Plan,
       as outlined in EPA quality assurance guidance, EPA Requirements for
       Quality Assurance Project Plans for Environmental Data Operations
(EPA QA/R-5, August 1994).  It is very likely that not all  elements will apply to
your project.  This is an issue that should be discussed with your QAPP team and
any group who will be approving the QAPP.  If your project does not require all
24 elements, indicate in your QAPP which elements you will not be including.
This will make review and approval of your QAPP faster and easier.
Throughout this chapter, brief examples
from a fictional monitoring project—the
They are not intended to be
comprehensive, but rather simply to
help illustrate the type of information
that might be included in the elements
of a QAPP. For more information, you
may wish to contact other volunteer
monitoring programs with approved
QAPPs.

         TITLE  AND
         APPROVAL  PAGE
Your title page should include the
following:

>    title and date of the QAPP

>    names of the organizations
     involved in the project

>    names, titles, signatures, and
     document signature dates of all
     appropriate approving officials
     such as project manager, project
     QA officer, and, if the project is
     funded by EPA, the EPA project
     manager and QA officer.
are included.  The examples are drawn
Volunteer Creek Monitoring Project.
       ELEMENTS  OF A QAPP
   Project Management
  (elements 1-9)
        1.  Title and Approval Page
        2.  Table of Contents
        3.  Distribution List
        4.  Project/Task Organization
        5.  Problem Identification/ Background
        6.  Project/Task Description
        7.  Data Quality Objectives for Measurement Data
        8.  Training Requirements/ Certification
        9.  Documentation and Records
   Measurement/Data Acquisition
(elements 10-19)
        10. Sampling Process Design
        11. Sampling Methods Requirements
        12. Sample Handling and Custody Requirements
        13. Analytical Methods Requirements
        14. Quality Control Requirements
        15. Instrument/Equipment Testing, Inspection, and
          Maintenance Requirements
        16. Instrument Calibration and Frequency
        17. Inspection/Acceptance Requirements for Supplies
        18. Data Acquisition Requirements
        19. Data Management
   Assessment and Oversight
(elements 20-21)
        20. Assessment and Response Actions
        21. Reports

   Data Validation and Usability	(elements 22-24)
        22. Data Review, Validation, and Verification
          Requirements
        23. Validation and Verification Methods
        24. Reconciliation with Data Quality Objectives
                                                                              T
Chapter 4: Elements of a QAPP
                                       23

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          TABLE OF CONTENTS
          A Table of Contents should include section headings with appropriate
          page numbers and a list of figures and tables.
          DISTRIBUTION  LIST
          List the individuals and organizations that will receive a copy of your
          approved QAPP and any subsequent revisions.  Include representatives
 of all groups involved in your monitoring effort.
        41  PROJECT/
   	I  TASK
 ORGANIZATION
 Identify all key personnel
 and organizations that are
 involved in your program,
 including data users.  List
 their specific roles and
 responsibilities. In many
 monitoring projects, one
 individual may have
 several responsibilities.
 An organizational chart is
 a good way to graphically
 display the roles of key
 players.
                                                      ELEMENT 4
                                        Project/Task Organization

                                         In addition to the project officers shown, the
                                         Volunteer Creek Monitoring Project also has an
                                         Advisory Panel consisting of representatives
                                         from EPA, the state Department of
                                         Environmental Conservation (DEC), and the
                                         County Department of Public Works (DPW).
                                         Each of the leaders shown serves on the
                                         Advisory Panel. Major responsibilities of all
                                         personnel are detailed in the Volunteer Creek
                                         SOPs, attached to this document. The primary
                                         data users are the state DEC and the County
                                         DPW.
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The Volunteer Monitor's Guide to Quality Assurance Project Plans

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        PROBLEM  DEFINITION/ BACKGROUND
        In a narrative, briefly state the problem your monitoring project is
        designed to address. Include any background information such as
previous studies that indicate why this project is needed. Identify how your data
will be used and who will use it.
       Gi PROJECT/TASK  DESCRIPTION
 	| In general terms, describe the work your volunteers will perform and
        where it will take place.  Identify what kinds of samples will be taken,
what kinds of conditions they will measure,  which are critical, and which are of
secondary importance. Indicate how you will evaluate your results—that is, how
you will be making sense out of what you find.  For example, you may be
comparing your water quality readings to State or EPA standards, or comparing
your macroinvertebrate evaluations to State-established reference conditions or
historical information.
Chapter 4: Elements of a QAPP
25

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     Include an overall project timetable that outlines beginning and ending dates for
     the entire project as well as for specific activities within the project. The
     timetable should include information about sampling frequency, lab schedules,
     and reporting cycles.
                                                               ELEMENT  6
                                                  Project/Task Description
From January through March 1996, the Watershed Association will conduct initial volunteer recruitment and
training in conjunction with the county and state. A second recruitment drive as well as training and retraining
sessions will be held from August to October.

Monthly water sampling of temperature, pH, turbidity, and dissolved oxygen will occur throughout the calendar
year at each of 20 sites. At the same sites, macroinvertebrate and habitat assessments will be conducted in
March, July, and October. In order to characterize the stream and to create a baseline of data, each of these
evaluations is a critical component of the overall study. For informational and educational purposes, volunteers
will also record characteristics such as water odor and color during each assessment. Macroinvertebrate
taxonomy will take place in April, August, and November at the state university biology laboratory.

Following each assessment, all data will be entered into the computerized management system and analyzed.
Interim report of findings will be produced and distributed in May and September. A final, year-end report will
be produced and distributed in January 1997.
MAJOR TASK CATEGORIES
volunteer recruitment, training, and re-training
monthly pH, temp., turbidity, & dissolved oxygen sampling
seasonal macroinvertebrate & habitat assessments
lab analysis
data processing, analysis & reporting
J
X
X



F
X
X



M
X
X
X


A

X

X

M

X


X
J

X


X
J

X
X


A
X
X

X

S
X
X


X
o
X
X
X

X
N

X

X
X
D

X


X
               DATA QUALITY OBJECTIVES FOR
               MEASUREMENT  DATA
     Data Quality Objectives (DQOs) are the quantitative and qualitative terms you
     use to describe how good your data need to be to meet your project's objectives.
     DQOs for measurement data (referred to here as data quality indicators) are
     precision, accuracy, representativeness, completeness, comparability, and
     measurement range.  Provide information on these indicators, in quantitative
     terms if possible.  See Chapter 3 for a further discussion of these terms.

     Since it is important to develop a QAPP prior to monitoring, it may not be
     possible to include actual numbers for some of the data quality measurements
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                                                                       ELEMENT  7
                                                      Data Quality Objectives for
                                                                 Measurement Data

                                       Precision, Accuracy, Measurement Range
                                       The following table illustrates the precision, accuracy and
                                       measurement range for the Volunteer Creek pH, temperature,
                                       turbidity, and dissolved oxygen assessments.
                                     Matrix Parameter
Precision   Accuracy
                                                                               MR*
                                     water   pH
±20%
          ±0.5
                                     water  temperature
±20%
                                     water  dissolved oxygen ±20%     ±0.3mg/L  1 to 20 mg/l
                                     water  turbidity
±20%     ±0.2mg/L  0 to 1000 MTU
within the first version of the
document.  You will need,
however, to discuss your goals
or objectives for data quality
and the methods you will use
to make actual determinations
after monitoring has begun.
You must also discuss at what
point changes will be made if
project specifications are not
achieved.  Data quality
indicators should be given for
each parameter you are
measuring, in each "matrix"
(i.e., substance you  are
sampling from, such as water
or sediment).  The easiest way
to present quantitative
information is in a table.

In some types of monitoring,
particularly macroinvertebrate
monitoring and habitat
assessment, some data quality
indicators cannot be
quantitatively expressed.  In
that case, you can fulfill this
requirement of the QAPP by
citing and describing the
method used and by providing
as  many of the data quality
indicators as possible (e.g.,
completeness,
representativeness, and
comparability) in narrative
form.
Precision is the degree of
agreement among repeated
measurements of the same
characteristic, or parameter, and gives information about the consistency of your
methods.

Accuracy is a measure of confidence that describes how close a measurement is
to its "true" value.
3 to 10.5 units
                                       *   MR = measurement range

                                      Representativeness
                                      In the Volunteer Creek project's assessment, representativeness
                                      depends largely on randomized sampling. The creek is a high-
                                      gradient stream with a predominance of riffle habitats.  Monitoring
                                      sites selected for this study are indicative of that habitat type and the
                                      program uses sampling techniques developed for high-gradient
                                      streams. In addition, for the macroinvertebrate collection, volunteers
                                      sample at three locations within the riffle and then composite
                                      (combine) the samples so as to be more generally reflective of the
                                      entire riffle habitat.

                                      Comparability
                                      One of the ways that the Volunteer Creek program ensures
                                      comparability is to follow the monitoring protocol established by the
                                      State for assessment and analysis. Volunteers also use standardized
                                      taxonomic keys to identify macroinvertebrates to the family level.

                                      Completeness
                                      There are no legal or compliance uses anticipated for the Volunteer
                                      Creek data. In addition, there is no fraction of the planned data that
                                      must be collected  in order to fulfill a statistical criteria.  It is expected
                                      that samples will be collected from at least 90% of the sites unless
                                      unanticipated weather conditions prevent sampling.
Chapter 4: Elements of a QAPP
                         21

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     Measurement Range is the range of
     reliable readings of an instrument or
     measuring device, as specified by the
     manufacturer.

     Representativeness is the extent to which
     measurements actually represent the true
     environmental condition.

     Comparability is the degree to which data
     can be compared directly to similar
     studies.  Using standardized sampling,
     analytical methods, and units of reporting
     helps to ensure comparability.

     Completeness is the comparison between
     the amount of data you planned to collect
     versus how much usable data you
     collected, expressed as a percentage.
              TRAINING  REQUIREMENTS/ CERTIFICATION
              Identify any specialized training or certification requirements your
                                                 volunteers will need to successfully
                                                 complete their tasks. Discuss how
                                                 you will provide such training, who
                                                 will be conducting the training, and
                                                 how you will evaluate volunteer
                                                 performance.
           ELEMENT  8
Training Requirements/
                Certification
Volunteer Creek monitors participate in a two-day field
training course conducted by state and local water quality
personnel. On the first day, volunteers are instructed
how to calibrate equipment and perform physical and
chemical tests and analyses. The second day is devoted to
macroinvertebrate and habitat sampling. Volunteers for
the taxonomy lab receive a separate day of training. All
participants are required to attend an annual refresher
course as well.

Performance is evaluated in the field and the lab. During
initial and renewal training sessions, volunteers perform
a simultaneous dip-in determination of pH, temperature,
and dissolved oxygen. Volunteers also determine
turbidity levels of water samples using meters at the lab.
In addition, during training, participants conduct
macroinvertebrate sampling in small groups with
trainers.  To evaluate volunteer skill in the taxonomy lab,
volunteers are trained and re-trained using previously
identified samples from earlier assessments.
                                             Volunteer Creek
                                            Monitoring Project

                                             Training Session
                                                  9:00 am
                                                  TODAY
    28
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          DOCUMENTATION  AND  RECORDS
          Identify the field and laboratory information and records you need for
          this project.  These records may include raw data, QC checks, field data
sheets, laboratory forms, and voucher collections. Include information on how
long, and where, records will be maintained. Copies of all forms to be used in the
project should be attached to the QAPP.
                                                                      ELEMENT  9
                                                   Documentation and  Records
Each Volunteer Creek field sampling sheet must be completed on-site at the time sampling occurs. Volunteers
record site number, location, the date and time the sample was collected, and the name of each team member.
Contact information for the team captain or monitor responsible for returning field sheets and
macroinvertebrate samples to the watershed association office is also included on each field sheet.

Volunteers make a copy of each field sheet and keep the copy with their records. The original is returned to the
Volunteer Creek Watershed Association office along with the macroinvertebrate sample (if taken). Field sheets
are archived for three years.  After macroinvertebrate samples have been identified, laboratory record sheets are
maintained in the watershed association office for three years. Hard copies of all data as well as computer
back-up disks are
maintained by the
Association. A
macroinvertebrate
voucher collection is
maintained by the
state university
biology lab for five
      years.
                        Site #:
                        Date: _
VOLUNTEER CREEK MONITORING PROJECT

         Site Location:
         Time: 	  AM PM
                        Team Captain:
                        Address:
                                                                      Phone #:
                        Other Monitoring Team Members:
Chapter 4: Elements of a QAPP
                                          29

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                     SAMPLING  PROCESS  DESIGN
                     Outline the experimental design of the project including
                     information on types of samples required, sampling frequency,
      sampling period (e.g., season), and how you will  select sample sites and identify
      them over time. Indicate whether any constraints such as weather, seasonal
      variations, stream flow or site access might affect scheduled activities, and how
      you will handle those constraints. Include site safety plans. You may cite the
      sections of your program's SOPs which detail the sampling design of the project,
      in place of extensive discussion.
                                                                   ELEMENT  1 O
                                                     Sampling Process Design

Volunteer Creek monitoring sites are sampled monthly for pH, temperature, turbidity, and dissolved oxygen. In
March, July and October, a macroinvertebrate and habitat assessment is conducted at each site.  Monitoring sites are
identified by a number and a location.

If possible, volunteers are asked to wait at least 10 days after a heavy rain or snowfall before sampling. If this is not
possible, they are instructed to contact the Field Leader so that this information can be noted immediately. In
addition, if volunteers cannot conduct the scheduled sampling, they are instructed to contact the Field Leader as
soon as possible, so that an alternative monitor can be found.  Volunteers are instructed to work in teams of at least
two people. Three team members are recommended for the macroinvertebrate sampling. If a scheduled team
cannot conduct the sampling together, the team captain
is instructed to contact the Field Leader so that
arrangements can be made for a substitute.
Prior to final site selection, permission to access
the stream is obtained from all property owners.
If for some reason access to the site is a problem,
the team captain is instructed to contact the Field
Leader. All constraints and safety plans are
detailed in the Volunteer Creek SOPs.

Four, or 20%, of the sampling sites surround
Volunteer Creek Boulevard, which is being
widened to accommodate growing residential and
commercial development. They are located as
follows:

   Site #1  adjacent to the new townhome
          development in the Happy Lakes
          Community
   Site #2  downstream of the confluence with Urban
          Creek
   Site #3  at the crossing of Volunteer Creek
          Boulevard
   Site #4  within Volunteer Park, adjacent to the
          picnic area
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            SAMPLING METHODS  REQUIREMENTS
            Describe your sampling methods. Include information on
            parameters to be sampled, how samples will be taken, equipment
and containers used, sample preservation methods
used, and holding times (time between taking
samples and analyzing them). If samples are
composited (i.e., mixed), describe how this will
                         be done. Describe
                         procedures for
                         decontamination
                         and equipment-
                         cleaning.  (For
                         example, kick nets
                         need to be
                         thoroughly rinsed
                         and examined for clinging organisms between
                         sampling events.) Most of this information can be
                         presented in a table or you may also cite any SOPs
                         that contain this information.
Ner\
y^ ELEMENT 1 1
U*~e^v Sampling Methods Requirements
The Volunteer Creek SOP, attached to this document, contains detailed information on all sampling protocols
and equipment. The table below summarizes a portion of this information.
Matrix Parameter Sampling Sample Holding Method Maximum
Equipment Container Sample Holding Time
Preservative
water pH Jones pH color screw top, glass none
comparator kits sample bottle
water temperature Smith armored none, measurement none
thermometer taken instream
water dissolved oxygen Jones DO kit screw top, glass none
sample bottle
water turbidity Jones turbidity meter screw top glass store on ice
sample bottle
substrate macroinvertebrates 3' X 3' kicknet; 500 1 liter plastic 90% ethyl
micron mesh wide-mouth bottle alcohol
immediately
immediately
immediately
48 hours
6 weeks
Chapter 4: Elements of a QAPP
31

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                    SAMPLE HANDLING AND  CUSTODY
                    REQUIREMENTS
      Sample handling procedures apply to projects that bring samples from the field to
      the lab for analysis, identification, or storage.

      These samples should be properly
      labeled in the field. At a
      minimum, the sample identification
      label should include sample
      location, sample number, date and
      time of collection, sample type,
      sampler's name, and method used
      to preserve sample.

      Describe the procedures used to                     x"   —_.  - '
      keep track of samples that will be
      delivered or shipped to a laboratory for analysis.  Include any chain-of-custody
      forms and written procedures field crews and lab personnel should follow when
      collecting, transferring, storing, analyzing, and disposing of samples.
                                                             ELEMENT  12
                       Sample Handling and Custody Requirements
All macroinvertebrate samples collected as part of the
Volunteer Creek project are labeled in the field. The
chain-of-custody for these samples is as follows: In
the field, samples are the responsibility of, and stay
with, the team captain. Once samples have been
collected they are returned, by the monitoring team
captain, to the Volunteer Creek Watershed
Association office for temporary storage. The date
and time of arrival is recorded by the Field Leader
who is then responsible for transporting samples to
the university laboratory for analysis. The date and
time of arrival is also recorded at the lab by the
Laboratory Leader. After samples are analyzed,
laboratory information is added to the label.  Samples
are then stored and maintained in the university's
biological lab for a minimum of three years.  A chain-
of-custody form is used to record all transport and
storage information
VOLUNTEER CREEK PROJECT
MACROINVERTEBRATE SAMPLE LABEL
FIELD INFORMATION:
Site #: Location:
Sample Number of
Preservation Method:
Date: / / Time:
Team Captain:
Phone #:

Gear:
AM PM



LAB INFORMATION:
Date: / / Time:
Analyst:
Phone #:
AM PM


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            ANALYTICAL  METHODS REQUIREMENTS
            List the analytical methods and equipment needed for the analysis
            of each parameter, either in the field or the lab. If your program
                                              uses standard methods, cite
                                              these.  If your program's
                                              methods differ from the
                                              standard or are not readily
                                              available in a standard
                                              reference, describe the
                                              analytical methods or cite
                                              and attach the program's
                                              SOPs.
             QUALITY  CONTROL  REQUIREMENTS
             List the number and
             types of field and
laboratory quality control samples
your volunteers will take.  (See
Chapter 3 for a discussion of quality
control samples.) This information
can be presented in a table. If you use
an outside laboratory, cite or attach
the lab's QA/QC plan.

QC checks for biological monitoring
programs can be described
narratively, and, if appropriate, should
include discussion of replicate sample
collection, cross checks by different
field crews, periodic sorting checks of
lab samples, and maintenance of
voucher and reference collections.
Describe what actions you will take if
the QC samples reveal a sampling or
analytical problem.
Chapter 4: Elements of a QAPP
33

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             INSTRUMENT/
             EQUIPMENT
               INSPECTION ,
TESTING ,
AND  MAINTENANCE
REQUIREMENTS
Describe your plan for routine inspection
and preventive maintenance of field and
lab equipment and facilities. Identify what
equipment will be routinely inspected, and
what spare parts and replacement equipment will be on hand to keep field and lab
operations running smoothly.  Include an equipment maintenance schedule, if
appropriate.
             INSTRUMENT  CALIBRATION AND
             FREQUENCY
 Identify how you will
 calibrate sampling and
 analytical instruments.
 Include information on
 how frequently
 instruments will be
 calibrated, and the types
 of standards or certified
 equipment that will be
 used to calibrate
 sampling instruments.
 Indicate how you will
 maintain calibration
                                         ELEMENT  1 6
                                   Instrument Calibration
                                            and Frequency

                          The Volunteer Creek project's turbidity meters will be
                          calibrated, prior to each sampling event, according to
                          the manufacturer's instructions and using the
                          manufacturer's turbidity standards. Calibration results
                          are recorded in a log book and maintained by the Lab
                          Manager. Calibration procedures and standards are
                          contained in the SOP manual, available upon request.
34
                      The Volunteer Monitor's Guide to Quality Assurance Project Plans

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records and ensure that records can be traced to each instrument. Instrument
calibration procedures for biological monitoring programs should include routine
procedures that ensure that equipment is clean and in working order.
             INSPECTION
             AND
ACCEPTANCE
REQUIREMENTS  FOR
SUPPLIES
Describe how you determine if
supplies such as sample bottles, nets,
and reagants are adequate for your
program's needs.
             DATA ACQUISITION  REQUIREMENTS
             Identify any types of
             data your project uses
that are not obtained through your
monitoring activities. Examples of
these types of data include historical
information, information from
topographical maps or aerial photos,
or reports from other monitoring
groups. Discuss any limits on the use
of this data resulting from uncertainty
about its quality.
                 ELEMENT  1 8
Data Acquisition Requirements

 For the Volunteer Creek macroinvertebrate assessment
 analysis, pollution tolerance values assigned to
 organisms and metric calculation formulas are taken
 from the literature and documentation provided by the
 state water quality agency. U.S.G.S. 7.5 minute
 topographic maps are used to identify site locations,
 land-use activities, and landscape features during an
 initial watershed survey.
Chapter 4: Elements of a QAPP
                              35

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              DATA
              MANAGEMENT
 Trace the path your data take, from field
 collection and lab analysis to data storage
 and use.  Discuss how you check for
 accuracy and completeness of field and
 lab forms, and how you minimize and
 correct errors in calculations, data entry to
 forms and databases, and report writing.
 Provide examples of forms and checklists.
 Identify the computer hardware and
 software you use to manage your data.
             |2O
 ASSESSMENTS AND
 RESPONSE ACTIONS
             Discuss how you evaluate field, lab, and data management
             activities, organizations (such as contract labs) and individuals in
             the course of your project. These can include evaluations of
             volunteer performance (for example, through field visits by staffer
             in laboratory refresher sessions); audits of systems such as
             equipment and analytical procedures;  and audits of data quality
             (e.g., comparing actual data results with project quality objectives).

             Include information on how your project will correct any problems
             identified through these assessments.  Corrective actions might
             include calibrating equipment more frequently, increasing the
36
The Volunteer Monitor's Guide to Quality Assurance Project Plans

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number of regularly scheduled training sessions, or rescheduling field or lab
activities.
(Ml
Identify the frequency, content, and distribution of reports to data
users, sponsors, and
partnership organizations that detail
project status, results of internal
assessments and audits, and how QA
problems have been resolved.
Chapter 4: Elements of a QAPP
                                                             37

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             DATA REVIEW, VALIDATION AND
             VERIFICATION  REQUIREMENTS
 State how you review data and make decisions regarding accepting, rejecting, or
 qualifying the data.  All that is needed here is a brief statement of what will be
 done, by whom.
             VALIDATION AND VERIFICATION
             METHODS
 Describe the procedures you use to validate and verify data. This can include, for
 example, comparing computer entries to field data sheets; looking for data gaps;
 analyzing quality control data such as chain of custody information, spikes, and
 equipment calibrations; checking calculations; examining raw data for outliers or
 nonsensical readings; and
 reviewing graphs, tables
 and charts. Include a
 description of how errors,
 if detected, will be
 corrected, and how
 results will be conveyed
 to data users.
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124
RECONCILIATION WITH
OBJECTIVES
DATA  QUALITY
Once the data results are compiled, describe the process for determining whether
the data meet project objectives. This should include calculating and comparing
the project's actual data quality indicators (precision, accuracy, completeness,
representativeness, and comparability) to those you specified at the start of the
project, and describing what will be done if they are not the same. Actions might
include discarding data, setting limits on the use of the data, or revising the
project's data quality objectives.
Chapter 4: Elements of a QAPP
                                                        39

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40                             The Volunteer Monitor's Guide to Quality Assurance Project Plans

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Accuracy. A data quality indicator, accuracy is the extent of agreement between
     an observed value (sampling result) and the accepted, or true, value of the
     parameter being measured.  High accuracy can be defined as a combination
     of high precision and low bias.

Analyte. Within a medium, such as water, an analyte is a property or substance to
     be measured. Examples of analytes would include pH, dissolved oxygen,
     bacteria, and heavy metals.

Bias. Often used as a data quality indicator, bias is the degree of systematic error
     present in the assessment or analysis process.  When bias is present, the
     sampling result value will differ from the accepted, or
     true, value of the parameter being assessed.                  Data QuaUty Objectives
                                                            (DQOs) specify the quality

                                                                 of the data needed in

                                                                     order to meet the

                                                                  monitoring project's

                                                                               goals.
Blind sample. A type of sample used for quality control
     purposes, a blind sample is a sample submitted to an
     analyst without their knowledge of its identity or
     composition.  Blind samples are used to test the
     analyst's or laboratory's expertise in performing the
     sample analysis.

Comparability. A data quality indicator, comparability is the
     degree to which different methods, data sets, and/or
     decisions agree or are similar.
Completeness. A data quality indicator that is generally expressed as a
     percentage, completeness is the amount of valid data obtained compared to
     the amount of data planned.

Data users. The group(s) that will be applying the data results for some purpose.
     Data users can include the monitors themselves as well as government
     agencies, schools, universities, businesses, watershed organizations, and
     community groups.

Data quality objectives (DQOs). Data quality objectives are quantitative and
     qualitative statements describing the degree of the data's acceptability or
     utility to the data user(s). They include indicators such as accuracy,
     precision, representativeness, comparability, and completeness.  DQOs
     specify the quality of the data needed in order to meet the monitoring
Appendix A: Glossary
                                                                           41

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      project's goals.  The planning process for ensuring environmental data are of
      the type, quality, and quantity needed for decision making is called the DQO
      process.

 Detection limit. Applied to both methods and equipment, detection limits are the
      lowest concentration of a target analyte that a given method or piece of
      equipment can reliably ascertain and report as greater than zero.

 Duplicate sample. Used for quality control purposes, duplicate samples are two
      samples taken at the same time from, and representative of, the same site
      that are carried through all assessment and analytical procedures in an
      identical manner. Duplicate samples are used to measure natural variability
      as well  as the precision of a method, monitor, and/or analyst.  More than two
      duplicate samples are referred to as replicate samples.

 Environmental sample. An environmental sample is a specimen of any material
      collected from an environmental source, such as water or macroinvertebrates
      collected from a stream, lake, or estuary.

 Equipment or rinsate blank. Used for quality control purposes, equipment or
      rinsate blanks are types of field blanks used to check specifically for
      carryover contamination from reuse of the same sampling equipment (see
      field blank}.

 Field blank.  Used for quality control purposes, a field blank is a "clean" sample
      (e.g., distilled water) that is otherwise treated the same as other samples
      taken from the field.   Field blanks are submitted to the analyst along with
      all other samples and are used to detect any  contaminants that may be
      introduced during sample collection, storage, analysis, and transport.

 Instrument detection limit. The instrument  detection limit is the lowest
      concentration of a given substance or analyte that can be reliably detected by
      analytical equipment or instruments (see detection limit}.

 Matrix. A matrix is a specific type of medium, such as surface water or sediment,
      in which the analyte of interest may be contained.

 Measurement Range.  The measurement range is the extent of reliable readings
      of an instrument or measuring device,  as specified by the manufacturer.

 Method detection limit (MDL). The MDL is the lowest concentration of a given
      substance or analyte that can be reliably detected by an analytical procedure
      (see detection limit}.
42                        The Volunteer Monitor's Guide to Quality Assurance Project Plans

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                                                            Quality Assurance (QA) is

                                                                        an integrated

                                                                  management system

                                                             designed to ensure that a

                                                              product or service meets

                                                                  defined standards of

                                                             quality with a stated level

                                                                       of confidence.
Performance evaluation (PE) samples. Used for quality
     control purposes, a PE sample is a type of blind
     sample. The composition of PE samples is unknown to
     the analyst. PE samples are provided to evaluate the
     ability of the analyst or laboratory to produce analytical
     results within specified limits.

Precision. A data quality indicator, precision measures the
     level of agreement or variability among a set of
     repeated measurements, obtained under similar
     conditions. Precision is usually expressed as a
     standard deviation in absolute or relative terms.

Protocols. Protocols are detailed, written, standardized
     procedures for field and/or laboratory operations.
Quality assurance (QA). QA is an integrated management
     system designed to ensure that a product or service meets defined standards
     of quality with a stated level of confidence.  QA activities involve planning
     quality control, quality assessment, reporting, and quality improvement.

Quality assurance project plan (QAPP). A QAPP is a formal written document
     describing the detailed quality control procedures that will be used to
     achieve a specific project's data quality requirements.

Quality control (QC). QC is the overall system of technical activities designed to
     measure quality and limit error in a product or service. A QC program
     manages quality so that data meets the needs of the user as expressed in a
     quality assurance project plan.

Relative standard deviation (RSD). RSD is the standard deviation of a parameter
     expressed as a percentage and is used in the evaluation of precision.

Relative percent difference (RPD). RPD is an alternative to standard deviation,
     expressed as a percentage and used to determine precision when  only two
     measurement values are available.

Replicate samples. See duplicate samples.

Representativeness. A data quality indicator, representativeness is the degree to
     which data accurately  and precisely portray the actual or true environmental
     condition measured.

Sensitivity. Related to detection limits, sensitivity refers to the capability of a
     method or instrument to discriminate between measurement responses
Appendix A: Glossary
                                                                           43

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Standard Reference

Materials (SRMs) are

produced by the V.  S.

National Institute of

Standards and

Technology (NIST) and

characterized for absolute

content independent of

any analytical method.
     representing different levels of a variable of interest.
     The more sensitive a method is, the better able it is to
     detect lower concentrations of a variable.

Spiked samples. Used for quality control purposes, a spiked
     sample is a sample to which a known concentration of
     the target analyte has been added.  When analyzed, the
     difference between an environmental sample and the
     analyte's concentration in a spiked sample should be
     equivalent to the amount added to the spiked sample.

Split sample. Used for quality control purposes, a split
     sample is one that has been equally divided into two or
     more subsamples.  Splits are  submitted to different
     analysts or laboratories and are used to measure the
     precision of the analytical methods.
         Standard reference materials (SRM). An SRM is a certified material or
              substance with an established, known and accepted value for the analyte or
              property of interest. Employed in the determination of bias,  SRMs are used
              as a gauge to correctly calibrate instruments or assess measurement methods.
              SRMs are produced by the U. S. National Institute of Standards and
              Technology (NIST) and characterized for absolute content independent of
              any analytical method.

         Standard deviation(s). Used in the determination of precision, standard deviation
              is the most common calculation used to measure the range of variation
              among repeated measurements.  The standard deviation of a set of
              measurements is expressed by the positive square root of the variance of the
              measurements.

         Standard operating procedures (SOPs).  An SOP is a written document detailing
              the prescribed and established methods used for performing project
              operations, analyses, or actions.

         True value. In the determination of accuracy, observed measurement values are
              often  compared to true, or standard, values.  A true value is one that has
              been sufficiently well established to be used for the calibration of
              instruments, evaluation of assessment methods or the assignment of values
              to materials.

         Variance. A statistical term used in the calculation of standard deviation,
              variance is the sum of the squares of the difference between the individual
              values of a set and the arithmetic mean of the set, divided by one less than
              the numbers in the set.
        44
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                    Appendix B:
   EPA  REGIONAL  CONTACTS
     Each of EPA's 10 Regional offices has a volunteer monitoring coordinator
     and quality assurance officers who can be of assistance to volunteer
     programs. Listed below are the contact names for each region, as of
September 1, 1996.  These contacts may change over time.
EPA Regional
Volunteer Monitoring
Coordinators

Diane Switzer
USEPA Region 1
(EMS-LEX)
60 Westview Street
Lexington, MA  02173
617-860-4377

Diane Calesso
USEPA Region II
Environmental Services Division
2890 Woodbridge Avenue
Raritan Depot Bldg. 10
Edison, NJ 08837-3679
908-906-6999
calesso.diane@epamail.epa.gov

Pete Weber
David Melgaard
USEPA Region IV
Watershed Section
345 Courtland Street
Atlanta, GA 30365
404-347-2126 (x6590)

Tom Davenport
USEPA Region V
77 W. Jackson Blvd.
Chicago, IL 60604
312-886-7804

Mike Bira
USEPA Region VI (6WQS)
1445 Ross Avenue
12th Floor, Suite 120
Dallas, TX 75202-2733
214-665-6668
USEPA Region ill
3WP13
841 Chestnut Bldg.
Philadelphia, PA 19107
215-566-5749

Chuck Kanetsky
USEPA Region III
841 Chestnut Bldg.
Philadelphia, PA 19107
215-566-2735



Which

Region 1:
Region 2:
Region 3 :
Region 4:
Region 5:
Region 6:
Region 7:
Region 8:
Region 9:
Region 10:

EPA region are you

CT, MA, ME, VT, NH, RI
NY, NJ, VI, PR
DE, DC, MD, PA, VA, WV

in?




AL, FL, GA, KY, MS, NC, SC, TN,
IL, IN, MI, MN, OH, WI
AR, LA, NM, OK, TX
IA, KS, MO, NE
CO, MT, ND, SD, UT, WY
AZ, CA, NV, GU, HI, AS
AK, ID, OR, WA

Appendix B: EPA Regional Contacts







45

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 Jerry Pitt
 USEPA Region VII
 726 Minnesota Avenue
 Kansas City, KS
 913-551-7766

 Paul Mclver
 USEPA Region VIII
 999 18th Street, Suite 500
 Denver, CO  80202-2405
 303-312-6056
 Phil Johnson
 USEPA Region VIII
 999 18th Street, Suite 500
 Denver, CO  80202-2405
 303-312-6084

 Ed Liu
 USEPA Region IX
 75 Hawthorne Street
 San Francisco, CA 94105
 415.744.1934

 Andrea Lindsay
 USEPA Region X
 1200 Sixth Avenue
 Seattle, WA  98101
 206-553-1287

 Drew Puffer
 Gulf of Mexico Program
 Building 1103
 Stennis Space Ctr, MS  39529-620
 601-688-3913

 Alice Mayio, National Volunteer
 Monitoring Coordinator
 USEPA (4503F)
 401 M Street, SW
 Washington,  DC  20460
 202-260-7018
              Regional Quality
              Assurance Officers

              Nancy Barmakian
              USEPA Region I
              New England Regional Lab
              60 Westview Street
              Lexington, MA 02173-3185
              617-860-4684

              Robert Runyon
              USEPA Region II
              2890 Woodbridge Avenue
              Edison, NJ  08837
              908-321-6645

              Charles Jones, Jr.
              USEPA (3ESOO) Region III
              841 Chestnut Street, 8th Floor
              Philadelphia, PA  19107
              215-566-7210

              Diann Sims
              USEPA (3ES30) Region III
              Central Regional Lab
              201 Defense Highway, Suite 200
              Annapolis, MD 21401

              Claudia Walters
              USEPA Region III
              Chesapeake Bay Program Office
              410 Severn Avenue, Suite 109
              Annapolis, MD 21403

              Gary Bennett
              USEPA/Region IV
              960 College Station Road
              Athens, GA  30605-2720
              706-546-3287

              Willie Harris
              MQAB/ESD/EPA (5SMQA)
              Region V
              77 West Jackson
              Chicago, IL 60604
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Lisa Feldman
USEPA/ESD Region VI
10625 Fallstone
Houston, TX  77099

Alva Smith
USEPA (6EQ) Region VI
1445 Ross Avenue
Suite 1200
Dallas, TX 75202-2733

Ernest L. Arnold
USEPA/EST Region VII
25 Funston Road
Kansas City, KS  66115
913-551-5194

Rick Edmonds (SES-AS)
USEPA/ESD Region VIII
Suite 500
999 18th Street
Denver, CO 80202-3405
303-293-0993

Vance Fong
USEPA Region IX (MD P-3-2)
75 Hawthorn Street
San Francisco, CA  94105
415-744-1492

Barry Towns
USEPA (OEA-095) Region X
1200 Sixth Avenue
Seattle, WA 98101
206-553-1675
Appendix B: EPA Regional Contacts                                           47

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48                             The Volunteer Monitor's Guide to Quality Assurance Project Plans

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Directory of Volunteer Environmental Monitoring Programs, 4th Edition.  EPA
     841-B-94-001, January 1994.  U.S. Environmental Protection Agency,
     Office of Water, Washington,  DC.

EPA Requirements for Quality Assurance Project Plans (QAPP)for
     Environmental Data Operations.
     EPA/QA/R-5.  August 1994. U.S.
     Environmental Protection Agency,
     Office of Water, Washington,  DC.
Generic Quality Assurance Project Plan
     Guidance for Programs Using
     Community Level Biological
     Assessment in Wadable Streams and
     Rivers.  EPA 841-B-95-004, July 1995.
     U.S. Environmental Protection Agency,
     Office of Water, Washington,  DC.

Guidance for Data Quality Assessment.
     EPA QA/G-9, March 1995.  U.S.
     Environmental Protection Agency,
     Office of Research and Development,
     Washington, DC.

Guidance for the Preparation of Standard
     Operating Procedures (SOPs) for
     Quality-Related Documents.  EPA
     QA/G-6. November 1995. U.S.
     Environmental Protection Agency,
     Quality  Assurance Division.

Integrating Quality Assurance into Tribal
     Water Programs: A Resource Guide
     for Reliable Water Quality Data
     Collection.  U.S. Environmental
     Protection Agency Region 8, Denver,
     Colorado.
The following presentation paper topics, specifically
relavant to quality assurance and quality control issues,
are contained in the proceedings documents from past
national volunteer monitoring conferences:

Proceedings of Third National Citizens' Volunteer
Water Monitoring Conference.

    Goal Setting and Organizing
    Study Design
    Training Monitors
    Integrated Monitoring Systems
    Enforcement and Compliance Monitoring
    Procedures for Collecting Quality Data
    Meeting Scientific Standards for Biological
    Monitoring
    Deciding Data Objectives
    River and Stream Monitoring Techniques
    Lake Monitoring Techniques
    Wetland Monitoring Techniques
    Estuary Monitoring Techniques
    Computer Data Management
    Data Application and Presentation

Proceedings Fourth National Citizens' Volunteer
Monitoring Conference.

•    Designing Your Water Quality Study
*    Assuring Quality Data
*    Defining Data Use
*    Using Your Data to Evaluate Your Volunteer
    Monitoring Program
•    Geographic Information Systems and Volunteer
    Monitoring Data
•    Managing Your Data: Some Basic Principles
*    Data Analysis for the Technically Impaired
*    Macroinvertebrate Monitoring
*    Bacteria Testing
*    Monitoring Restoration and Pollution Prevention
    Activities
Both of these documents are available upon request from
the EPA National Volunteer Monitoring Coordinator.
Appendix C: References
                               49

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 Proceedings of the Fourth National Citizen's Volunteer Water Monitoring
      Conference. EPA 841/R-94-003, February 1995.  U.S. Environmental
      Protection Agency, Office of Water, Washington, DC.

 Proceedings of the Third National Citizen's Volunteer Water Monitoring
      Conference. EPA 841/R-92-004, September 1992. U.S. Environmental
      Protection Agency, Office of Water, Washington, DC.

 Volunteer Estuary Monitoring: A Methods Manual  EPA 842-B-93-004,
      December 1993. U.S. Environmental Protection Agency, Office of Water,
      Washington, DC.

 Volunteer Lake Monitoring: A Methods Manual EPA 440/4-91 -002,
      December 1991. U.S. Environmental Protection Agency, Office of Water,
      Washington, DC.

 The Volunteer Monitor: Building Credibility. Volume 4, number 2, Fall 1992.
      Eleanor Ely, ed. San Francisco, CA.

 The Volunteer Monitor: Managing and Presenting Your Data. Volume 7,
      number 1, Spring 1995. Eleanor Ely, ed. San Francisco, CA.

 Volunteer Stream Monitoring: A Methods Manual (Field Test Draft). EPA 841
      D 95-001. April 1995.  U.S. Environmental Protection Agency, Office of
      Water, Washington, DC.

 Volunteer Water Monitoring: A Guide for State Managers.  EPA 440/4-90-010,
      August 1990. U.S. Environmental  Protection Agency, Office of Water,
      Washington, DC.
50                       The Volunteer Monitor's Guide to Quality Assurance Project Plans

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                          Appendix  D:
        ABBREVIATED  QAPP  FORM
        What follows is an example of an optional abbreviated quality assurance project plan
        form.  You may be able to use it as a model for your project's QAPP. However, be
        sure to consult your state or EPA regional QA officers to determine if use of this form
(or a modified version) is acceptable to them, and for specific information on required elements
for your project.
 1. Title and Approval  Page
                                 (Project Name)
                              (Responsible Agency)
                                    (Date)
Project Manager Signature

             Name/Date

Project QA Officer Signature

             Name/Date

USEPA Project Manager Signature

             Name/Date

USEPA QA Officer Signature

             Name/Date
2.  Table of Contents

List sections with page numbers, figures, tables, references, and appendices (attach pages).
Appendix D: Abbreviated QAPP Form
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 3.  Distribution List
 Names and telephone numbers of those receiving copies of this QAPP. Attach additional page,
 if necessary.
 i.
 ii.
 iii.
 iv.
 v.
 vi.
 vii.
 viii.
 ix.
 x.
 4.  Project/Task Organization
 List key project personnel and their corresponding responsibilities.
Name





Project Title/Responsibility
Advisory Panel (contact)
Project Manager
QA Officer
Field/Sampling Leader
Laboratory Manager/Leader
 5.  Problem  Definition/Background
     A. Problem Statement
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    B. Intended Usage of Data
     Project/Task Description




    A. General Overview of Project




B. Project Timetable
Activity











Projected Start Date











Anticipated Date of
Completion











Appendix D: Abbreviated QAPP Form
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      Measurement Quality Objectives




      A.  Data Precision, Accuracy, Measurement Range
Matrix





Parameter





Measurement
Range





Accuracy





Precision





      B.  Data Representativeness
      C.  Data Comparability
      D.  Data Completeness
Parameter





No. Valid Samples
Anticipated





No. Valid Samples
Collected &
Analyzed





Percent Complete





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    Training Requirements and Certification




    A.  Training Logistical Arrangements
Type of Volunteer Training





Frequency of Training/Certification





    B. Description of Training and Trainer Qualifications
     Documentation and Records
 1 O.  Sampling Process Design




    A. Rationale for Selection of Sampling Sites
Appendix D: Abbreviated QAPP Form
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     B. Sample Design Logistics

Biological
Physical
Chemical
Type of
Sample/
Parameter









Number of
Samples









Sampling
Frequency









Sampling
Period









 1 1.  Sampling Method  Requirements
Parameter





Sampling Equipment





Sampling Method





 1 2.  Sample Handling and Custody Procedures
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 1 3. Analytical Methods Requirements
 1 4.  Quality Control Requirements

    A. Field QC Checks
   B. Laboratory QC Checks
   C. Data Analysis QC Checks
15.  Instrument/Equipment Testing, Inspection, and
Maintenance Requirements
Equipment Type





Inspection Frequency





Type of Inspection






Appendix D: Abbreviated QAPP Form
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 1 6.  Instrument Calibration and Frequency
Equipment Type





Calibration Frequency





Standard or Calibration
Instrument Used





 1 7.  Inspection/Acceptance Requirements
 1 8.  Data Acquisition Requirements
 1 9.  Data Management
 2O.  Assessment and Response Actions
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21.  Reports
22. Data Review, Validation, and Verification
23. Validation and Verification Methods
24. Reconciliation with DQO's
Appendix D: Abbreviated QAPP Form                                       59

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