vEPA
United States
Environmental Protection
Agency
Office of Policy,
Economics, and Innovation
(1808)
EPA-231B-00-001
December 2000
Environmental Assistance
Services For
Small Businesses
A Resource Guide
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CONTENTS
Introduction
ERA'S Small Business-Specific Services
Small Business Division & Small Business Ombudsman 2
Small Business Ombudsman Update
Small Business Strategy
Office of the Small Business Ombudsman Contacts
Legislation for Small Business 3
Six Key Aspects of the Small Business Regulatory Enforcement Fairness Act
EPA Small Business Regulatory Flexibility Act Activities
Assistance Programs 5
State Small Business Assistance Programs
Small Business Ombudsmen and Technical Assistance Directors
Compliance Assistance Centers
Small Business Compliance Policy
Clean Air Act Compliance Assistance Enforcement Policy for Small Businesses
Small Business Environmental Home Page
Small Business Ombudsman Update
Publications for Small Businesses
Reinvention Initiatives
Sustainable Industry Program
Design for Environment
Energy Star Small Business
Pollution Prevention
Pollution Prevention Resource Exchange
Support from EPA Regions 10
Regional Regulatory Small Business Liaisons
EPA Office of Solid Waste and Emergency Response/Superfund Ombudsmen
New England Environmental Assistance Team
Business Assistance Center
Training for Small Businesses 11
EPA Small Business Training
National Environmental Training Center for Small Communities
Funding Opportunities 11
Financing Guide for Recycling Businesses
Small Business Innovation Research Program
Small Business Gateway
Small Business Administration Financing
Environmental Finance Program for Small Communities
Solid Waste Funding: A Guide to Federal Assistance
R;??J;T'?rental Protec«0" Agency
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Small Business Procurement 11
Office of Small and Disadvantaged Business Utilization
Mentor-Protege Program
Outreach Center
Environmentally-Preferable Purchasing Program
Other Small Business Support.
State and Local Resources 13
State Small Business Assistance Programs
Pollution Prevention Technical Assistance Program
State Contacts
Compliance Support 15
Internet Sites
Audit Policy
Small Business Source Book on Environmental Auditing
Audit Protocols
Compliance Assistance Tools
TRI Facility Reporting: Guidance Documents
Clean Air Act Amendments of 1990: A Guide for Small Businesses
Compliance Assistance Activity Plan
Compliance Assistance Clearinghouse
Compliance Guides
Enforcement Alerts
New Chemicals Prenotice Branch
Disposal of Solid and Hazardous Waste
Education and Training 17
Education and Outreach Group
Air Pollution Training Institute
Ozone Depletion Resource Center: Information for Businesses
"Plan in Hand" Training Small Businesses
EPCRA Hotline Training Module
Center for Chemical Process Safety Grant Project
Superfund Hotline Training Modules
Risk Management Program & Chemical Safety for Businesses
Pesticides and Worker Safety Program
Watershed Academy
Office of Small and Disadvantaged Business Utilization
Electronic Training Resources
Mentoring Programs 18
The Mentor Center
Guide to Developing Mentoring Programs for Small Businesses
Mentor-Proteg6 Program
Rulemaking and Regulation 18
Semiannual Agenda of Regulatory and Deregulatory Actions
Rulemakings Affecting Small Entities
Accessing Federal Register Documents
Plain Language
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Voluntary Programs 20
Agriculture
Air Quality
Energy Efficiency and Global Climate Change
Labeling
Pollution Prevention
Regulatory Innovation
Research and Development
Transportation
Waste Management
Water
Regional Programs
Sources for Publications and Guides 23
National Center for Environmental Publications and Information
National Technical Information Service
National Environmental Publications Internet Site
Publications for Small Businesses
Publication on EPA's Web Site
Sector Notebooks
Fact Sheets
Dockets
RCRA Docket: Resource Information and Recovery Act Information Center
OSWER Superfund Document Center
Useful Web Sites 24
Hotlines, Clearinghouses & Information Centers
Air—Acid Rain, Clean Air, Emissions, Indoor Air 25
Asbestos
Climate Wise
Compliance Assistance Centers
Drinking Water
Economics and Financing
Emergency Planning & Community Right-To-Know
Environmental Justice
General
Grants
Lead
Local Government
Mobile Sources
Pesticides
Pollution Prevention
Publications
Radiation/Radon
Recycling
Small Business
Solid & Hazardous Waste
Spills
Stratospheric Ozone
Storm Water
Superfund
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Toxic Substances
Wastewater
Wetlands
EPA Offices and Contacts
Office of Policy, Economics and Innovation 36
Small Business Division/Small Business Ombudsman
Regional Small Business Liaisons
Office of Air and Radiation
Office of Congressional and Intergovernmental Relations
Office of Enforcement and Compliance Assistance
Office of Environmental Information
Office of Prevention, Pesticides and Toxic Substances
Office of Research and Development
Office of Small and Disadvantaged Business Utilization
Office of Solid Waste and Emergency Response
Office of State and Local Relations
Office of Water
Abbreviations and Acronyms
Index to Subjects
Feedback Form
NOTE: The material presented in this Resource Guide is current as of its publication date. For revised and updated information c
specific topic, please check with the contact person or visit the web site listed. This Resource Guide is available at www.epa.gov/
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NTRODUCTION
undei take
n the Fall of 1999, EPA issued Aiming for Excellenc
orce to identify actions the Agency should
ncourage stewardship. One of the areas identified
nd accessibility of EPA's many hotlines,
usinesses.
; a report developed by the EPA Innovations Task
to accelerate environmental progress and
the Task Force was the need to assess the value
clearinghouses and other support functions available for small
it the recommendation of the Task Force, the
Ombudsman inventoried the Agency's suite of envir
bis first edition of Environmental Assistance Serin
hiide lists the many services available, including hot
enters, training, television broadcast programs,
rochures, newsletters and many other printed cornn
ssociations provide a very important resource by wo
nvironmental responsibilities efficiently and effect:
EPA's Small Business Division/Small Business
mmental services for small businesses to produce
:es for Small Businesses: A Resource Guide. The
ines, clearinghouses, web sites, virtual assistance
publications, guidance documents, fact sheets,
nations. Additionally, state programs and trade
king with EPA to help small businesses meet their
irely.
'reducing this Resource Guide, which will assist sm|all
roviders, is only the first step. We must now eva
artnership with other public and private sector assis
ffices, determine ways to improve our services to t
Ve would like to encourage your suggestions and co
sed a resource that was not helpful or could be imp
n additional resources that would assist the small business
Feedback Form on page 45 of this Resource Guidt
Irown, EPA's Small Business Ombudsman, at brown.
low to Obtain Additional Copies of the
idditional copies of this document can be obtained
Small Business Ombudsman
U.S. Environmental Protection Age
Ariel Rios Building MC 1808
1200 Pennsylvania Ave., NW
Washington, DC 20460
800-368-5888
202-260-0490
202-401-2302
Telephone:
Fax:
Electronic copy: www.epa.gov/sbo
businesses, state programs and small business
uate our assistance resources and by working in
ance providers, small businesses and EPA program
e small business community.
ments on services in this Resource Guide. If you
oved, let us know. If you have recommendations
community, we want to know. You will find
or if you prefer, e-mail your comments to Karen
karen@epa.gov.
Resource Guide
om:
icy
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SMALL BUSINESS-SPECIFIC SERVICE
Assistance
EPA assists small business customers in numerous ways.
Division/Small Business Ombudsman's Office and Hotline; (2) R<
employees throughout EPA headquarters and regional offices
clearinghouses, newsletters, publications, and web sites; and (5)
Small Business Division & Small Busines
As home to the Small Business Ombudsman (SBO), EPA's
the Agency. The Division is EPA's focal point for small-busines
Business Ombudsman, Karen V. Brown, supports small businesse
Division at www.epa.gov/sbo. The SBO's efforts on behalf of sm
• Advocate for small business' needs, interests, and concerns
• Coordinate small business issues with program offices, regio
• Develop guidance and policies for small businesses
• Resolve disputes between small businesses and EPA dealing
• Operate a Small Business Hotline (callers may remain anony
• Support the Small Business Environmental Home Page witf
assistance, publications, videos, funding help, industry sector
14000 information, contact lists, and links useful to small bu
• Participate on regulatory development work groups repress
• Promote education and outreach to small businesses
• Coordinate meeting with the Deputy Administrator and Sm
Provide to small business copies of 350 publications, regulat
800-368-5888 or 202-260-0490)
Receive and respond to questions and complaints related to asbestos regulatory requirements
is available through mechanisms such as: (I) the Small Business
;ional Small Business Liaisons; (3) technical and programmatic EPA
(4) a variety of communication mechanisms such as hotlines,
ompliance assistance centers, training, and education programs.
Ombudsman
mall Business Division serves as small entities' port of entry to
-related activities and programs. The Division, under EPA's Small
within the Agency. Information is available about the SBO and this
II businesses include:
elated to regulatory issues and relief inside EPA
s, and states
ith policies and regulations
lous) 800-368-5888
access to news and events, small business assistance, compliance
isistance, small business initiatives/policies, pollution prevention/ISO
nesses (www.smallbiz-enviroweb.org)
ting small business interests
I Business Trade Associations
ns, guidance, and tools listed in Publications for Small Businesses (call
Manage contracts, grants, and cooperative agreements to
Programs
Oversee CAAA State Section 507 Programs (technical assistance, ombudsmen, Compliance Advisory Panel) and submit a Report
to Congress on their status.
The Ombudsman's office prepares a semi-annual Small Busin
programs, assistance, contact names and numbers, and other
Update also provides the status of high visibility Agency actions a
by calling 800-368-5888 or viewed at www.epa.gov/sbo.
ss Ombudsman Update with current information on regulations,
environmental information of special interest to small businesses. The
s well as State programs and initiatives. Free copies can be obtaiped
The Small Business Division is revising its Small Business Str
achieve its goals in a way that is relevant to the small business
business into all of the Agency's core functions, paying special att
on small businesses and identifying alternative ways they can mee
Teplitzky at 202-260-4088.
strengthen State Small Business Ombudsman Technical Assistance
tegy to highlight policies and approaches that can help the Agency
community. The revised Strategy will integrate an awareness of small
ention to the potential impact that our regulatory activities may have
and even exceed the requirements of our regulations. Contact Andy
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Office of the Small Business Division/Small Business Ombudsman Contacts
Main Office Number 202-260-0490
Toll-free Hotline 800-368-5888
Small Business Ombudsman Karen'Brown 202-260-1390
Air; Asbestos; Water Arnold Medbery 202-260-1787
Asbestos; Lead; Radon Larry Tessier 202-260-1946
Hazardous Waste; TRI; EPCRA James Malcolm 202-260-1616
Water Tom Nakley 202-260-1863
Legislation for Small Business
Congress enacted the Regulatory Flexibility Act (RFA) in September, 1980, to ensure EPA and other federal agencies considered a rule's
impact on small businesses before promulgation. It also gives small entities a voice when EPA makes policy determinations in shaping
its rules. In March, 1996, the Small Business Regulatory Enforcement Fairness Act (SBREFA) became law, amending and strengthening
the RFA. SBREFA serves to foster a government environment that is more responsive to small business and other small entities.
Six Key Aspects of SBREFA:
SBREFA contains six key areas of regulatory reform:
• Regulatory Compliance Simplification: Federal agencies must develop compliance guides written in plain English to help small
businesses understand how to comply with regulations that may have an effect on them. Agencies must also develop a program
for providing small entities with informed guidance on complying with applicable laws and regulations.
• Equal Access to Justice Amendments: Under certain circumstances, small businesses can recover attorneys' fees and court costs
in a court or administrative hearing, even when they lose.
• Congressional Review: Congress has provided itself with a process by which it can review and, if necessary, disapprove regulations
with which it takes issue.
• Regulatory Enforcement Reform of Penalties: Each regulatory agency must establish a policy to reduce and, where appropriate,
even waive civil penalties for minor violations under certain circumstances.
• Small Business Advocacy Review Panels: For proposed rules subject to the Regulatory Flexibility Act, EPA must solicit input from
the small businesses that will be subject to the rules and make these findings public. This process is aided by the SBA's Office of
Advocacy and the Office of Management and Budget.
• Oversight of Regulatory Enforcement: Aida Alvarez, the SBA Administrator, appointed Gail McDonald as the Small Business and
Agriculture Regulatory Enforcement Fairness Ombudsman on February I, 2000. She also permitted the members of 10 Regional
Regulatory Fairness Boards to assist the National Ombudsman in receiving small businesses' comments about enforcement activities
of federal regulatory agencies. The five Fairness Board members appointed in each region are small business owners and operators.
Subtitle B of SBREFA created the National Ombudsman and 10 Regional Fairness Boards to provide small businesses with the
opportunity to comment on enforcement activity by federal regulatory agencies. Through this provision, Congress and the President
have provided a way that small businesses can express their views and share their experiences about federal regulatory activity.
The National Ombudsman and the Fairness Boards receive comments about federal compliance and enforcement activities from small
businesses, and report these findings to Congress every year. The report will give each agency a kind of "customer satisfaction rating"
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by evaluating the enforcement activities of regulatory agency personnel and rating the responsiveness to small business regional and
program offices of the regulatory agencies.
Regulatory Enforcement Ombudsman
• Receive comments from small business on
compliance and enforcement actions
• Review small business concerns
• Report annually to Congress
10 Regional Fairness Boards
• Members are small business owners/operators
• Report to the National Ombudsman about
comments and issues specific to their region
• Contribute to the annual report to Congress.
For additional information about SBREFA, the National Ombudsman or the Regulatory Fairness Boards, call SBA's toll free line
REG-FAIR or 888-734-3247) or visit www.sba.gov/regfair.
EPA SBREFA Activities
To ensure more meaningful small business input in the regulatory development process and to foster a government environment that
is more responsive to small business and other small entities, EPA has implemented RFA/SBREFA compliance programs, including
enhanced outreach efforts to small businesses. The Agency's Informal Guidance Program for small entities includes the Asbestos and
Small Business Ombudsman at Headquarters who serves as a "first stop shop" for multi-media compliance information; Regional small
business liaisons who serve as local resources; various hotlmes and clearinghouses which are available to small entities; and technical
and program staff located throughout both Headquarters and Regional offices who are available to answer questions in their subject
area or who refer small entities to the appropriate State and local resources.
Additionally, EPA has considered more than 140 of the Review Panels' recommendations to address the particular concerns of regulated
small entities. EPA's Office of the Small Business Advocacy Chair (Tom Kelly 202-564-4000) manages pre-regulatory, interagency panels
to review Regulatory Flexibility issues and helps coordinate all of the Agency's small business activities, including those aimed at
compliance assistance. That Office also provides guidance, training, record keeping, reporting, and general support in implementation
of the RFA/SBREFA throughout the Agency. It also provides coordination and support for the Panel process and advises EPA's program
offices on how the RFA/SBREFA Panel process can fit into their rulemaking schedule, how to involve SBA and OMB in the process, and
the implications of the results of their screening analysis.
EPA produces a Tracking Report which follows the development of rules in which small entities may be interested, or which have the
potential to affect them. The report also tracks the status of rules which maybe subject to certain procedural requirements under the
RFA/SBREFA. You can get a copy of the EPA Tracking Report: Rules Affecting Small Entities from the Small Business Ombudsman (800-
368-5888 or 202-260-0490) or from EPA's Small Business Advocacy Chair web site at www.epa.gov/sbrefa. More information about
SBREFA and other environmental laws and issues applicable to small business is available from the following contacts, or at
www.epa.gov/sbrefa and www.epa.gov/smallbusiness/regs.htm.
SBREFA Advocacy Chair
SBREFA Panels
SBREFA 213-223 (Office of Enforcement & Compliance)
SBREFA - General (Office of Enforcement & Compliance)
Small Business Legislative Issues
Small Communities
Small Business Issues (Office of Congressional &
Intergovernmental Relations)
Tom Kelly
Stuart Miles-McLean
Fran Jonesi
Carolyn Dick
Tom McCully
Shirley Howard
Michelle McKeever
202-564-4000
202-564-6581
202-564-7043
202-564-4007
202-564-6582
202-564-6571
202-564-3688
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Assistance Programs
The State Small Business Assistance Program (SBAP) was established to provide technical assistance to small businesses at the
state level in response to requirements in the Clean Air Act Amendments of 1990 (CAAA). Each state program is required to include
three components: (I) appointment of a State Small Business Ombudsman; (2) establishment of a comprehensive small business
assistance program; and (3) appointment of a seven-member State Compliance Advisory Panel. The intent was to assist small businesses
in meeting the CAAA's requirements. In recent years, many of the programs expanded to include other environmental areas including
water and waste. The State Ombudsman acts as an advocate for the small business community in matters that affect it under the Clean
Air Act. The Small Business Assistance Program is the technical and administrative support component within the state government.
The State Compliance Advisory Panel, which includes four small business owners or representatives, determines the overall effectiveness
of the state SBAP. Information about the SBOs and SBAPs for any state at www.smallbiz-enviroweb.org/sbap.html 01
www.epa.gov/ttn/sbaD/offices.html. State program web sites, such as those for SBAPs as well as state environmental agencies (including
pollution prevention programs and compliance assistance programs), can be accessed at: www.smallbiz-enviroweb.org/seasbapweb.html
State Ombudsmen and Technical Assistance Directors are listed below.
SMALL BUSINESS OMBUDSMEN AND TECHNICAL ASSISTANCE DIRECTORS
STATE
AL
AK
AZ
AZ
Maricopa County
AR
CA
CA
South Coast AQMD
CO
CT
DE
DC
FL
GA
HI
ID
IL
OMBUDSMAN
Blake Roper
Tom Turner (Acting)
Kathleen Tschogl
Tim Brown
Cathy Heald
Tracy Babbidge
To be Announced
Sandra Handon
Elsa Bishop
Patrick Felling
Sally Tarowsky
Don Squires
PHONE
(334) 394-4335
(N) (800) 533-2336
(907) 269-7582
(800)-510-2332
(916)323-6791
(S) (800) 272-4572
(909) 396-3235
(S)(800)388-2I2I
(303) 692-2034
(S) (800) 886-7689
(860) 424-3382
(S) (800) 760-7036
(302) 739-6400
(202)535-1722
(850)414-8399
(S) 800-722-7457
(808) 586-4528
(208) 373-0472
(217)785-1625
(S) (888) 372-1996
TECH. ASST. DIR.
Mike Sherman
Jack Bale
Richard Polito
Joe Bob Garner
Peter Venturini
Larry Kolczak
Nick Melliadis
Olivia Achuko
Elsa Bishop
Anita Dorsey-Word
Robert Tarn
Roslyn Jackson
PHONE
(334)271-7873
(N) (800) 533-2336
(602) 207-2254
(S) (800) 234-5677, x 4337
(602)506-5102
(501)682-0866
(916)445-0650
(S) (800) 272-4572
(909)396-3215
(S)(800)388-2I2I
(303)692-3175
(N) (800) 333-7798
(202) 535-2997
(850)414-8399
(S) 800-722-7457
(404) 362-4842
(808) 586-4200
(217)524-0169
(S) (800) 252-3998
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STATE
IA
IN
KS
KY
LA
MA
MD
ME
Ml
MN
MO
MS
MT
NC
NE
NH
NJ
NM
OMBUDSMAN
Linda King
Erika Seydel-Cheney
Janet Neff
Rose Marie Wilmoth
Jim Friloux
Don Jackson
Ron Dyer
Dana Cole
Charlie Kennedy
Angle Heffner
Jesse Thompson
Edythe McKinney
Tom Franklin
Rudolph Cat-tier
Lauren Moore
Sandra Ealy
PHONE
(N) (5 15) 242-4761
(S) (800) 358-55 1 0
(317)232-8598
(S) (800) 45 1-6027
(785) 296-0669
(N) (800) 357-6087
(502)564-2150X128
(N) (800) 926-81 II
(225) 765-0735
(S) (800) 259-2890
(410)631-3165
(S) (800) 633-6 IOI.X 3772
(207)287-4152
(S) (800) 789-9802
(517)241-3518
(651) 297-8615
(S) (800) 985-4247
(573)751-3222
(N) (800)36 1-4827
(601)961-5167
(N) (800)725-6112
(406) 444-2960
(N) (800) 433-8773
(919)733-0823
(N) (800) 829-4841
(402)471-4266
(603)271-1379
(609) 292-3863
(N) (800) 643-6090
(505) 827-9685
(N) (800) 8 10-7227
TECH. ASST. DIR.
John Konefes
Cheri Storms
Richard Nelson
Gregory Copley
Dick Lehr
Andrew Gosden
Roy Krout
Dave Fiedler
Troy Johnson
Byron Shaw
Randy Wolfe
Warren Norton
Tony Pendola
Rudolph Cartier
Chuck McCarty
Lany Weaver
PHONE
(319)273-8905
(S) (800) 422-3 109
(317)233-1041
(S) (800) 45 1-6027
(785) 532-4999
(N) (800) 578-8898
(606)257-1131
(N) (800) 562-2327
(225) 765-2453
(S) (800) 259-2890
410-631-4158
(S) ( 800)633-6 IOI,x4 158
(207) 287-8550
(S) (800) 789-9802
(517)373-0607
(N) (800)662-9278
(651)296-7767
(S) (800)657-3938
(573) 526-6627
(N) (800) 36 1-4827
(601)961-5166
(N) (800)725-61 12
(406)444-5281
(N) (800) 433-8773
(919)733-0824
(N) 800-829-484 1
(603)271-1379
(609) 292-3600
(505) 827-0042
(N) (800) 8 10-7227
NV
Marcia Manley
(775)687-4670, x3162
(S) (800) 992-0900
Janet Goodman
(775) 687-4670, x3164
(S) (800) 992-0900 X4670
NY
ND
OH
OK
OR
Paul Higgins
Jeff Burgess
Mark Shanahan
Steve Thompson
Paul Burnet
(212)803-2280
(N) (800) 782-8369
(701)328-5153
(S) (800) 755-1625
(614)728-3540
(S) (800) 225-5051
(405) 702-7100
(503) 229-5776
(800)452-4011 (S)
Marian. Mudar, Ph.d
Tom Bachman
Rick Carleski
Alwin Ning
Jill Inahara
(518)457-9135
(S) (800) 780-7227
(701)328-5188
(S) (800) 75 5-1625
(614) 728-1742
(405) 702-6100
(503) 229-6147
(S) (800) 452-4011
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STATE
PA
PR
Rl
SC
SD
TN
TX
UT
VT
VA
OMBUDSMAN
Gene Delvecchio
Luis Velez
Phyllis Copeland
Joe Nadenicek
Ernest Blankenship
Israel Anderson
Stephanie Bernkopf
John Daniel
PHONE
(717)772-8951
(787)384-8614
(803) 898-3997
(N) (800) 8 19-9001
(405) 773-3836
(S) (800) 438-3367
(615)532-6262
(N) 800-734-36 19
(512)239-5319
(N) (800) 447-2827
(801)536-4479
(N) (800)458-0 145
(804)698-4311
(S) (800) 592-5482
TECH. ASST. DIR.
Cecily Beall
Maria Rivera
Pam Annarumtno
James Robinson
Tim Rogers
Linda Sadler
Tamra Shae-Oatman
Ron Reece
Judy Mirro
Richard Rasmussen
PHONE
(215)656-8709
(N) (800) 722-4743
(787) (787) 294-0101
(401)222-6822X7204
(S) (800)253-2674
(803) 898-3981
(N) (800) 8 19-9001
(605)773-3151
(S) (800) 438-3367
(615)532-8012
(N) (800) 734-36 19
(512)239-1066
(N) (800) 447-2827
(801)536-4091
(N) (800) 270-4440
(802)241-3745
(S) (800) 974-9559
(804) 698-4394
(S) (800) 592-5482
VI
WA
Marylyn A. Stapleton
Bernard Brady
(340)774-3320 xSI67
(360) 407-6803
VW
Dave Bassage
(304) 558-5929 X203
Fred Durham
(304) 926-36474
(S) (800) 982-2474
Wl
WY
Note: (S) = State
Pam Christenson
Dan Clark
(N) = National
(608) 267-9384
(N) (800) 435-7287
(307) 777-7388
Renee Lesjak
Charles Raffelson
(608)267-6153
(N) (800) 435-7287
(307) 777-7347
Compliance Assistance Centers are innovative virtual (telecommunications based) centers which help small and medium-size
businesses understand and comply with federal environmental regulatory requirements. Tracy Back (202-564-7076) serves as EPA's
contact for the Centers.
Ten Compliance Assistance Centers have been sponsored by EPA as of Fall, 2000. To reach all the centers, access the Internet at
www.assistancecenters.net. Brief descriptions of each, as well as individual web sites, are listed below:
• National Metal Finishing Resource Center
Provides comprehensive environmental compliance, technical assistance and pollution prevention information to the metal
finishing industry, www.nmfrc.org
• Printer's National Compliance Information Assistance Center (PNEAC)
Provides compliance and pollution prevention fact sheets, case studies, and training, as well as two e-mail discussion groups on
technical and regulatory issues, www.pneac.org or 888-USPNEAC (888-877-6322)
• CCAR GreenLink™ (Automotive Compliance Information Assistance Center)
Helps the automotive service and repair community identify flexible, common sense ways to comply with environment^
requirements, www.ccar-greenlink.org
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National Agriculture Compliance Assistance Center
Serves as the "first stop" for information about environmental requirements that affect the agriculture community.
www.epa.gov/oeca.ag or 888-663-2155
ChemAlliance (Chemical Manufacturers)
Provides innovative web site features to direct chemical manufacturers to information resources and plain-language compliance
material, www.chemalliance.org
Local Government Environmental Assistance Network (LGEAN)
Serves as a "first-stop-shop" by providing environmental management, planning, and regulatory information for local government
officials, managers and staff, www.lgean.org or 877-TO-LGEAN (877-865-4326)
Paintings and Coatings Resource Center
Provides regulatory compliance and pollution prevention information to printed wiring board manufacturers, industry vendors
and suppliers, and others, www.paintcenter.org
Printed Wiring Board Resource Center
Provides regulatory compliance and pollution prevention information to organic coating facilities, industry vendors, suppliers,
and others, www.pwbrc.org
Transportation Environmental Resource Center (TERC)
Provides compliance assistance information for each mode of transportation - air, shipping and barging, rail, and trucking.
www.transource.org or 888-459-0656
Federal Facilities Compliance Assistance Center (FedSite)
The "first-stop" for information about environmental laws and regulations that affect Federal departments and agencies.
www.epa.gov/oeca/fedfac/cfa
PA's Small Business Compliance Policy, revised Spring 2000, is intended to promote environmental compliance among small
usinesses by providing incentives for voluntary discovery, prompt disclosure and correction of violations. Under this policy, EPA
'ill eliminate or reduce civil penalties provided the small business satisfies certain criteria. Additional information about the revised
olicy is available from Ginger Gotliffe at 202-564-7072 or at www.es.epa.gov/oeca/smbusi.html.
PA's Office of Enforcement and Compliance Assurance has established the Clean Air Act Compliance Assistance
inforcement Policy for Small Businesses. This policy provides small businesses with a limited grace period to correct violations
evealed during requested assistance from a State Small Business Assistance Program established under Section 507 of the Clean Air
kCt Amendments. Additional information about the policy can be obtained by requesting Item 1-13 from EPA's Small Business
)mbudsman's Office. Call 800-368-5888 or 202-260-1211; there is no charge for the publication,
'he Small Business Environmental Home Page ( www.smallbiz-enviroweb.org/compliance.html) provides access to additional
ompliance assistance tools including regulatory updates focused on small business, a general regulatory calendar, and links to state
nvironmental agencies, SBAPs, and funding information, as well as to regulatory search sites. The Home Page contact is Audrey
lelanko (412-577-2649).
'he Small Business Ombudsman Update, published semi-annually, is an excellent source of environmental information of special
iterest to small businesses. The Update provides the status of high visibility actions, and descriptive and contact information for EPA
s well as State programs and initiatives. Copies can be obtained at no charge by calling 800-368-5888 or visiting www.epa.gov/sbo.
publications for Small Businesses is a list of publications compiled to help small businesses and other interested parties understand
invironmental trends, requirements, and regulations. This list, and the publications cited, are free and are available from EPA's Small
Susiness Ombudsman at 202-260-0490 or 800-368-5888 or at the web site www.epa.gov/sbo.
•PA's Office of Policy, Economics, and Innovation is home to the Agency's Reinvention Initiatives which include a number of
>rograms and activities of particular interest to small businesses:
Environmental Management Systems provide information on policies, tools, and case studies related to EMS use and development.
Call Dave Guest at 202-260-0571 or access www.epa.gov/ems.
National Environmental Performance Track is a voluntary recognition program for companies that achieve high levels of
environmental protection. Call toll-free 888-339-PTRK or access www.epa.gov/performancetrack.
Partners for the Environment is a collection of voluntary programs that are available to help participants improve environmental
performance. Call Rebecca Nachtrieb at 202-260-7423 or see www.epa.gov/partners.
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Project XL and XL Communities are experimental projects designed to test alternative regulatory strategies that promise better
environmental and public health protection than that provided through existing regulations. Check www.epa.gov/projectxl o
contact Donna Perla at 202-260-0495.
SBREFA offers expanded opportunities for small entities to participate in the development of certain regulations. Call Tom Kell>
at 202-564-0400 or see www.epa.gov/sbrefa.
The Small Business Ombudsman serves as the gateway for small businesses to contact EPA and an internal advocate for small
business interests within the Agency. Call Karen Brown at 202-260-0490 or use the toll-free Hotline 800-368-5888, or acces:
www.epa.gov/sbo.
Stakeholder Involvement is highlighted through mechanisms and tools designed to increase the public's role in environmental
decision-making and to make their involvement more meaningful. More information is available at www.epa.gov/stakeholders
Through the Sustainable Industry Program, EPA works in partnership with selected industry sectors (composed predominantly
of small businesses) to devise new and better ways to reduce pollution and conserve resources. The Sustainable Industry Program
aims to provide incentives and remove barriers for companies to continuously improve their environmental performance, while easing
the costs and burdens of regulation. Contact Bob Benson at 202-260-8668 or visit www.epa.gov/sustainableindustry/.
Design for Environment (DfE) helps business incorporate environmental considerations in the design of products, processes, and
technical management systems and examine cross-media impacts, energy and resource use, and the risks from unregulated hazardous
chemicals. To learn more, call John Sparks at 202-260-1682 or access www.epa.gov/dfe.
Energy Star Small Business is designed to foster efforts to achieve superior energy performance and prevent air pollution while
increasing the value of a small business. For Energy Star information, visit www.epa.gov/energystar or call 888-STAR YES (888-782-
7937) or contact Jerry Lawson at 202-564-9314 or Dona Canales-Higgins at 202-564-1353.
EPA's efforts in support of Pollution Prevention (P2) are centered in the Office of Pollution Prevention and Toxics (OPPT). OPPT
works to promote pollution prevention both inside and outside the Agency in several ways, such as using voluntary pollution
reduction programs, engaging in partnerships, providing technical assistance, funding demonstration projects, and incorporating
cost-effective pollution prevention alternatives into regulations and other initiatives. More information is available from Dave Kling
at 202-260-3557 or at www.epa.gov/p2.
The Pollution Prevention Resource Exchange (P2Rx) is a network of nine regional pollution prevention centers that offer a
variety of resources, including information for specific industry sectors, training, libraries, referrals, and research. P2Rx provides
information that is easily accessible and easy to search; collects, synthesizes and updates technical information; and identifies experts
and other sources of information. Contact Jini Cook at 217-244-6553 or via e-mail at icook@wmrc.uiuc.edu or visit
www.epa.gov/p2/p2rxfact.htm.
P2Rx Contacts:
Regions 1-2 (ME, NH, VT, MA, CT, Rl, NY)
Andy Bray
617-367-8558x306
www.newmoa.org
Regions 3-4 (NC, SC, VA, DE, NJ, WV,
GA, KY, TN, MS, FL, AL, MD, PA)
John Calcagni
919-715-6534
wrrc.p2pays.org
Region 5 (MN, Wl, IN, OH, Ml, IL)
Deb Jacobson
630-472-5019
www.glrppr.uiuc.edu
Region 6 (TX, NM, OK, AR, LA)
Eddie Gonzalez
915-747-6273
www.p2.utep.edu
Region 7 (IA, NE, KS, MO)
Rick Yoder, PE
402-472-1183
www.D2.ric.org •
Region 8 (CO, MT, ND, SD, UT, WY)
Dr. Michael P. Vogel, Director
406-994-3451
www.montana.edu/wwwpeaks
Region 9 (AZ, CA, HI, NV)
Isao Kobashi
408-566-4560
www.westp2net.org
Region IO:(WA, ID, OR.AK)
Catherine Dickerson
206-223-1151
www.pprc.org
Islands (HI. AS, GU, PR, VI)
Jackie Miller
808-956-7361
www2.hawaii.edu/-wrrc/lslandsP2.html
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Support from EPA Regions
EPA Regional Offices have designated liaisons and ombudsmen to help small businesses and states within their geographical area with
issues related to environmental compliance, regulations, and programs.
EPA Regional Regulatory Small Business Liaisons:
Region I (CT, ME, MA, NH, Rl, VT)
Region 2 (NJ, NY, PR, VI)
Region 3 (DE, DC, MD, PA, VA, WV)
Region 4 (AL, FL, GA, KY, MS, NC, SC, TN)
Region 5 (IL, IN, Ml, MN, OH, Wl)
Region 6 (AR, LA, NM, OK, TX)
Region 7 (IA, KS, MO, NE)
Region 8 (CO, MT, ND, SD, UT, WY)
Region 9 (AZ, CA, HI, NV, AS, GU)
Region 10 (AK, ID, OR, WA)
Dwight Peavy
John Wilk
Toll Free or
David Byro
Annette Hill
Glynis Zywicki
Toll Free or
David Gray
Janette Lambert
Robert Laidlaw
Mark Samolis
Bill Dunbar
617-918-1829
212-637-3918
800-221-8711
215-814-5563
404-562-8287
312-886-4571
800-887-6063
214-665-2200
913-551-7768
303-312-7064
415-744-2331
206-553-1203
EPA Office of Solid Waste and Emergency Response/Superfund Ombudsmen:
Headquarters (Washington, D.C.)
Region I (CT, ME, MA, NH, Rl, VT)
Region 2 (NJ, NY, PR, VI)
Region 3 (DE, DC, MD, PA, VA, WV)
Region 4 (AL, FL, GA, KY, MS, NC, SC, TN)
Region 5 (IL, IN, Ml, MN, OH, Wl)
Region 6 (AR, LA, NM, OK, TX)
Region 7 (IA, KS, MO, NE)
Region 8 (CO, MT, ND, SD, UT, WY)
Region 9 (AZ, CA, HI, NV, AS, GU)
Region 10 (AK, ID, OR, WA)
Bob Martin
John Smaldone
TOLL FREE
George Zachos
Martin Freeman
TOLL FREE
Ken Kryszczun
TOLL FREE
Kathleen Curry
TOLL FREE
Doug Ballotti
Jeff Clay
TOLL FREE
Arnold Ondarza
TOLL FREE
Craig W. Smith, P.E.
TOLL FREE
Sonya Pennock
TOLL FREE
Sally Seymour
Debbie Schechter
TOLL FREE
Lauri Hennessey
202-260-5715
617-918-1291
888-283-7626
732-321-6621
732-906-6933
800-438-2474
215-814-3311
800-241-1754
404-562-9548
800-621-8431
312-886-4752
312-353-6261
800-533-3508
214-665-6790
800-223-0425
913-551-7683
800-227-8917x6025
303-312-6600
800-231-3075
415-744-1022
415-744-2178
800-424-4372
206-553-6638
EPA Region I's New England Environmental Assistance Team (NEEAT) helps New England small businesses involved in
printing, wood furniture manufacturing, metal finishing, or auto repair/auto body business, with compliance and ways to cut pollution
and waste. Call 800-906-3328 for more information. Call 617-918-1718 for a copy of Financing Pollution Prevent/on Investments: A Guide
for Small and Medium-Sized Businesses.
EPA Region 3's Business Assistance Center, a non-regulatory office offering fast answers to the regulated community's
questions, also helps explore new options and ways to eliminate waste and improve competitiveness. Assistance is available to small
and mid-sized businesses in the Mid-Atlantic states (DE, DC, MD, PA, VA, WV). Also available: Grasping for Air, The Small Business
Guide to Key Federal & State Air Regulations. Call 800-228-871 I or visit the Center's web site: www.epa.gov/region03/sbac.
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Training for Small Businesses
EPA Small Business Training is a national outreach effort which provides industry-specific telecasts, videotapes, and manuals on
air rules affecting small businesses. Contact Dennis Doll at 919-541-5693 or visit www.epa.gov/oar/oaqps/eog/sbt.html.
The National Environmental Training Center for Small Communities (NETCSC) improves the public health and
environmental conditions of the nation's small communities by providing training and training-related information and referral services
in the areas of wastewater, drinking water, and solid waste. Call 800-624-8301 or visit www.estd.wvu.edu/netc/netcsc homepage.html.
Funding Opportunities
EPA's Financing Guide for Recycling Businesses is designed to make the process of identifying and securing new sources of
capital for new and expanding recycling enterprises more efficient. Contact Cathy Bruneske at 703-308-7898 or visit
www.epa.gov/docs/epaoswer/non-hw/recYcle/finguide/index.htm
EPA's Office of Research and Development (ORD) manages the Small Business Innovation Research (SBIR) program to fund
development and commercialization of new environmental technologies. Competitive solicitations covering air and water pollution
control, solid and hazardous waste management, pollution prevention and environmental monitoring are issued annually.
Approximately 40 Phase I technologies are funded with $70,000 awards for 6 months. Phase I winners are invited to participate in
Phase II solicitation from which about 10-15 Phase II technologies are funded with up to $295,000 over two years. Abstracts of
awards, previous solicitations and various publications are available through the website at www.epa.fov/ncerqa/sbir, the SBIR Helpline
at 800-490-9194, or from Jim Gallup at 202-564-6823.
The Small Business Gateway (www.epa.gov/smallbusiness) web site provides information for small businesses interested in saving
money and funding sources, as does the Small Business Environmental Home Page (www.smallbiz-enviroweb.org/funding.html).
The Small Business Administration's (SBA) Financing programs and services assist clients in starting a business, developing
a business plan, obtaining short- and long-term financing, marketing, and managing. SBA also provides management and technical
assistance, business planning, financing, and access to federal contracts. Four types of SBA lending and equity investment programs
are available: the 7(a) Loan Guaranty Program; the 7(m) MicroLoan Program (loans up to $25,000); the 504 Certified Development
Company Loan Program; and the Small Business Investment Company Program. A full description of SBA programs and loans, SBIR
solicitations, regional offices, and SBA lenders is available through a direct modem connection via 800-697-4636, or connect via the
internet at www.5baonline.sba.gov. 800-8-ASKSBA (800-827-5722) directs callers to their nearest SBA District Office.
EPA's Environmental Finance Program for Small Communities provides assistance in a community's search for creative
approaches to funding an environmental project. EPA provides financial technical assistance to the regulated community and advice
and recommendations to the Agency on environmental finance issues, trends, and options. A web page of environmental financial
tools is available at www.epa.gov/efinpage or 202-564-1151.
EPA's brochure entitled Solid Waste Funding: A Guide to Federal Assistance describes a variety of funding sources for solid waste
research and management programs available to State and local governments, the general public and small businesses. Most of the
funding available from EPA is in the form of grants and cooperative agreements. To order copies of this brochure, call the RCRA
Hotline at 800-424-9346. For more information on EPA grant/cooperative agreement guidance, applications, and procedures, contact
the EPA Grants Administration Division at 202-564-5315 or access the web site at www.epa.gov/epaoswer/osw/topics.htm.
Small Business Procurement
EPA's Office of Small and Disadvantaged Business Utilization (OSDBU) develops policy related to procurements and
provides technical and management assistance to small, disadvantaged business enterprises, women-owned entities, Alaskan
Indian/American Natives and HBCUs. For further information regarding procurement opportunities, contact the OSDBU main office
at 202-564-4100 or Trina Porter at 202-564-4322. OSDBU's National Training Officer is Elaine Rice, 202-564-4141 or visit
www.epa.gov/OSDBU for more information. OSDBU established a Mentor-Protege Program to improve the skills and expertise of
small disadvantaged and women-owned businesses seeking opportunities through EPA contracts. Contact OSDBU staff at 202-564-
4100 to learn more about the Program.
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The OSDBU Outreach Center allows small, minority, and women-owned firms to come in to use its facilities to "surf" the Internet
for business opportunities. Experienced personnel are available to provide assistance. The Outreach Center operates from 9:00 a.m.
until 4:00 p.m.; appointments can be made by calling 202-564-4100.
Contacts within the Office for Small and Disadvantaged Business Utilization are listed below:
Director
General Questions and Issues
National Training Officer
Jeanette Brown
Trina Porter
Elaine Rice
202-564-4100
202-564-4322
202-564-4141
OSDBU Minority and Women-Owned Business Program Coordinators:
Headquarters
Region I (CT, ME, MA, NH, Rl, VTO
Region 2 (NJ, NY, PR, VI)
Region 3 (DE, DC, MD, PA, VA, WV)
Region 4 (AL, FL, GA, KY, MS, NC, SC, TN)
Region 5 (IL, IN, Ml, MN, OH, Wl)
Region 6 (AR, LA, NM, OK, TX)
Region 7 (IA, KS, MO, NE)
Region 8 (CO, MT, ND, SD, UT, WY)
Region 9 (AZ, CA, HI, NV, AS, GU)
Region 10 (AK, ID, OR, WA)
Lupe Saldana
Sharon Molden
Otto Salamon
Romona McQueen
Rafael Santamaria or
Matt Robbins
Robert Richardson
Debora Bradford
Anthony Lamaster
Maurice Velasquez
Joe Ochab
Michael Letourneau
202-564-5353
617-918-1062
212-637-3417
215-814-5155
404-562-8110
404-562-8371
312-353-5677
214-665-7406
913-551-7228
303-312-6862
415-744-1628
206-553-1187
EPA's Pollution Prevention Division's Environmentally-Preferable Purchasing Program is of interest to many companies,
including small businesses, that manufacture, distribute, or provide "green" products and services-those that present fewer potential
risks to the environment and human health. The Federal government (the single largest purchaser of goods and services in the US)
is increasingly factoring environmental considerations into its procurement decisions. Small businesses can gain a vast amount of
information concerning the Federal acquisition process in the booklet, Selling Environmental Products to the Government, which may be
viewed at www.epa.gov/oppt/epp. or may be obtained in hard copy by calling the Pollution Prevention Information Clearinghouse at
202-260-1023.
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OTHER SMALL BUSINESS SUPPORT
State and Local Resources
States are a valuable resource for technical and environmental compliance assistance. In addition to the contacts for both the State
Small Business Assistance Programs (found in the Small Business-Specific Services section of this Guide) and the Pollution Prevention
Technical Assistance Programs (see below), they provide other resources such as toll free hotline numbers, State Small Business
Ombudsmen, and information and assistance from their environmental agencies. Key state contacts can be found on the following
web sites, which are funded by EPA's Small Business Division: www.smallbiz-enviroweb.org/seasbapweb.html and at
www.epa.gov/ttn/sbap/offices.html.
State Small Business Assistance Programs (SBAPs) were established originally by the Clean Air Act Amendments (CAAA)
of 1990. These programs also offer help with other environmental media such as water and waste. Each state designates a Small
Business Ombudsman (SBO) who operates the SBAP and helps small businesses understand state and Federal regulations. Contact
information for the SBO for any state can be found in the Small Business-Specific Services section of this Guide or at
www.epa.gov/ttn/sbap/offices.html.
Many states have Pollution Prevention Technical Assistance Programs (TAPs). TAPs are an excellent resource for small
businesses, as these Programs provide businesses with personalized assistance either by phone or in person. Many have technical
specialists with expertise in particular industries. Some are associated with government agencies, while others are independent
organizations. Services include free, confidential, on-site technical assistance; workshops; materials exchanges; publications; and
training. These programs are specialized to help businesses reduce waste while maintaining or increasing profits. Contacts are listed
by state below, or visit www.wpa.gov/p2/stateoffices.htm or www.epa.gov/opptintr/p2home.state.htm.
STATE POLLUTION PREVENTION TECHNICAL ASSISTANCE PROGRAM CONTACTS
Region I
US EPA Region I
Abby Swaine
Ph: 617/918-1841
MA STEP Program
Paul Richard
Ph: 617/626-1042
Narragansett Bay Comm.
James McCaughey
Ph: 401/222-6680
Connecticut DEP
Kim Trella
Ph: 860/424-3234
Toxic Use Reduction Inst.
Janet Clark
Ph: 978/934-3346
Vermont ANR
Gary Gulka
Ph: 802/241-3626
Maine DEP
Chris Rushton
Ph: 207/287-7100
New Hampshire DES
Stephanie D'Agostino
Ph: 603/271-6398
NEWMOA
Terri Goldberg
Ph: 617/367-8558
Massachusetts OTA
Scott Fortier
Ph: 617/626-1090
Rhode Island DEM
Richard Enander
Ph: 401/222-4700
Region 2
US EPA Region 2
Danielle Fuligni
Ph: 212/637-3584
Puerto Rico Environment
Carlos Gonzales
Ph: 809/765-7517x381
New Jersey DEP
Melinda Dower
Ph: 609/292-1122
NJTAP
Laura Battista
Ph: 973/596-5864
NY DEC-P2 Unit
Mary Werner
Ph: 518/457-2553
Region 3
US EPA Region 3
Jeff Burke
Ph: 215/814-2761
Delaware DNR
Andrea Kreiner
Ph: 302/739-3822
MD Dept of Environment
Laura Armstrong
Ph: 410/631-4119
PA Dept of Environ.
Meredith Hill
Ph: 717/783-8727
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PA Technical Assistance
Jack Gido
Ph: 814/865-0427
Virginia DEQ
Sharon K. Baxter
Ph: 804/698-4344
West Virginia DEP-OWR
Leroy Gilbert
Ph: 304/484-6269
Region 4
US EPA Region 4
Dan Ahern
Ph: 404/ 562-9028
Kentucky DEP
Vicki Pettus
Ph: 502/564-6716
South Carolina DHEC
Robert Burgess
Ph: 803/898-3971
Alabama DEM - P2 Unit
Gary Ellis
Ph: 334/213-4303
Kentucky P2 Center
Cam Metcalf
Ph: 502/852-0965
Tennessee DEC
Angle Pitcock
Ph: 615/532-0760
Florida DEP - P2 Program
Julie Abcarian
Ph: 850/488-0300
Mississippi DEQ
Thomas E. Whitten
Ph: 601/961-5241
Georgia DNR- P2AD
Jancie Hatcher
Ph: 404/651-5120
NC DEHNR
Gary Hunt
Ph: 919/715-6500
Region 5
US EPA Region 5
Phil Kaplan
Ph: 312/353-4669
Michigan DEQ
Marcia Hogan
Ph: 517/373-9122
MN Off. Environ. Assist.
Phillip Muessig
Ph: 651/215-0204
Nat'l Farmstead Program
Liz Nevers
Ph: 608/265-2774
Illinois EPA
Kevin Greene
Ph: 217/785-0833
Minnesota (MN TAP)
Cindy McComas
Ph: 612/627-4556
Ohio EPA
Michael Kelley
Ph: 614/644-3469
IL Waste Mgmt & Res. Ctr.
Tim Lindsey
Ph: 217/333-8955
Indiana DEM
John Chavez
Ph: 317/233-6658
MN Pollution Control Agency MN Technology Inc.
Cindy Hilmoe Kevin O'Donnell
Ph: 651/296-7783 Ph: 612/672-3446
University of Wisconsin
Rick Grote
Ph: 608/265-3055
Clean Manufacturing Tech & Safe Materials Institute
Alice Smith
Ph: 765/463-4749
Wisconsin DNR
Lynn Persson
Ph: 608/267-3763
Region 6
US EPA Region 6
Eli Martinez
Ph: 214/665-2119
New Mexico ED
Patricia Gallagher
Ph: 505/827-0677
Arkansas IDC
Alford Drinkwater
Ph: 501/682-7325
Oklahoma DEQ
Dianne Wilkins
Ph: 405/702-6116
Gulf Coast Hazardous Substance Research
Margaret Aycock
Ph: 409/880-8897
Louisiana DEQ
Gary Johnson
Ph: 504/765-0739
Texas NRCC
Kathey Ferland
Ph: 512/239-3177
Louisiana TAP
Univ. of New Orleans
Ph: 504/286-6305
TXManuf Assist Ctr
Conrad Soltero
Ph: 915/747-5930
Lower Colorado River Authority
Mark Johnson
Ph: 512/473-3200
Region 7
US EPA Region 7
Marc Matthews
Ph: 913/551-7517
Kansas DHE
Janet Neff
Ph: 785/296-0669
Iowa DNR
Jeff Fiagle
Ph: 515/281-5353
KSU - P2 Institute
Sherry Davis
Ph: 785/532-6501
IA Waste Reduction Ctr.
Christine Twait
Ph: 319/273-8905
Missouri DNR - TAP
David Goggins
Ph: 573/526-6627
IOWA DED
Linda King
Ph: 515/242-4761
Nebraska DEQ,
P2 Office
Ben Hammerschmidt
Ph: 402/471-6988
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MAMTC
Anne Brown
Ph: 316/276-9505
NE Business Development Center
Rick Yoder
Ph: 402/472-1183
Region 8
US EPA Region 8
Linda Walters
Ph: 303/312-6385
South Dakota DENR
Dennis Clarke
Ph: 606/773-4254
Colorado DHE
Parry Burnap (OE-B2-PPU)
Ph: 303/692-2975
Utah DEQ
Sonja Wallace
Ph: 801/536-4477
Montana P2 Program
Michael P. Vogel
Ph: 406/994-3451
Wyoming DEQ
Stephen Roseberry
Ph: 307/777-6105
ND Dept. of Health
Jeffrey L Burgess
Ph: 701/328-5150
Region 9
US EPA Region 9
Eileen Sheehan
Ph: 415/744-2190
CA Toxic Substance Control
Kathy Barwick
Ph: 916/323-9560
Arizona DEQ
Jacqueline Maye
Ph: 602/207-4607
UCLA P2 Center
Billy Remain
Ph: 310/825-2654
NV Sm Bus Development Center
Kevin Dick
Ph: 775/689-6677
California EPA
Terri Cronin
HI Dept. of Health
Marilyn Aguilar
Ph: 808/586-7496
CA Energy Comm.
David Jones
Ph: 916/654-4554
Region 10
US EPA Region 10
Carolyn Gangmark
Ph: 206/553-4072
Washington DEC
Lynn Helbrecht
Ph: 360/407-6760
Alaska DEC
Marianne See
Ph: 907/269-7586
Idaho DEQ
Katie Sewell
Ph: 208/373-0465
Oregon DEQ
Marianne Fitzgerald
Ph: 503/229-5946
Pacific Northwest P2 Resource Center
Madeline Sten
Ph: 206/223-1151
Washington State University
Carol Reisenberg
Ph: 509/335-1576
Compliance Support
EPA has several Internet sites that provide useful compliance assistance information and materials for small businesses. Many public
libraries provide access to the Internet at minimal or no cost. EPA's Small Business Home Page (www.epa.gov/sbo) is a good place
to start because it links with many other related web sites. Other useful web sites include:
EPA's Home Page (www.epa.gov)
Compliance Assistance Home Page (www.epa.gov/Qeca/oc)
Clean Air Applicability Determination Index (http://es.epa.gov/oeca/eptdd/adi)
Technology Transfer Network (www.epa.gov.ttn/)
Office of Site Remediation (www.epa.gov/oeca/osre)
Office of Regulatory Enforcement (www.epa.gov/oeca/ore)
RCRA On-line (www.epa.gov/rcraonline/)
Enviro$en$e (http://es.epa.gov/)
The Incentives for Self-Policing Policy (or "Audit Policy") serves to encourage regulated entities through incentives to
voluntarily discover, promptly disclose, expeditiously correct, and prevent violations of federal environmental requirements. In
addition, the policy is intended to improve the frequency and quality of environmental auditing and self-monitoring. More detailed
information is available from Catherine Dunn at 202-564-2629 or at http://es.6pa.gov/oeca/ore/apolguid.html..
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The Small Business Source Book on Environmental Auditing provides information on environmental auditing resources relevant
:o small businesses. Auditing is a valuable tool that helps minimize liability, avoids compliance costs associated with new projects, and
dentifies opportunities for improved operating practices. The Source Book is available by calling EPA's Small Business Division at 800-
568-5888 or by visiting the web site www.epa.gov/sbo.
To assist the regulated community, including small businesses, in conducting environmental audits, EPA is issuing a set of Voluntary
Environmental Compliance Audit Protocol manuals. Each protocol offers guidance on key requirements, defines regulatory
:erms, and provides an overview of the federal laws affecting a particular environmental management area. The protocols can be
ibtained by contacting Richard Satterfield at 202-564-2456 or at EPA's web site: www.epa.gov/oeca/ccsmd/profile.html.
Compliance Assistance Tools is a booklet which provides a brief outline of resources and tools currently available or under
levelopment for over a dozen industries. The booklet, which includes databases, documents, web sites, videos, plain language guides
.nd contact information, is available through EPA's Office of Compliance. To receive a copy, call 800-368-5888 and request Item B-8.
W Facility Reporting: Guidance Documents were developed for a number of the industries subject to the TRI reporting
equirements (EPCRA 313). In addition to these Guides, a document entitled EPCRA 313 Questions and Answers is available. These
3uides provide clear and concise explanations of the mandates and reporting requirements. Contact Frank Neuman at 202-260-1772.
IPA's booklet, The Clean Air Act Amendments of 1990: A Guide for Small Businesses, provides small businesses with a brad
>verview of the Act's complex requirements and the effects they are likely to have, in general, on small business. The Guide provides
ontacts for obtaining additional information. Accompanying the booklet is a four-page summary entitled What A Small Business Should
'.now About the Clean Air Act. Copies can be obtained from the EPA Small Ombudsman's Office at 202-260-0490 or 800-368-5888.
iPA's annual Compliance Assistance Activity Plan is a compilation of compliance assistance activities planned agency-wide for
seal year 2001 (FYOI). The Plan only includes EPA activities and partnership activities in which EPA is substantially involved and
icludes projects from all regional and program offices. The first version of the Plan (fiscal year 2001) is being finalized for late 2000
nd will be available to the public. A draft version can be reviewed at www.seattle.battelle.org/epa-icaa; hard copies can be obtained
•om the OECA Information Center, docket #EC-2000-OOI at 202-564-2572, via e-mail at docket.oeca@epamail.epa.gov or by mail
t US EPA, OECA Docket, Docket # EC-2000-OOI, 1200 Pennsylvania Ave, NW, Washington, D.C. 20460.
k Compliance Assistance Clearinghouse, launched by the Agency in the Fall of 2000, serves as a central depository of compliance
ssistance information and resources. It is a web site that provides: easy access to a network of compliance assistance providers;
comprehensive list of compliance assistance tools and materials; and a forum for providers to share the latest information to
icilitate collaboration and avoid duplication. Contact Emily Chow at 202-564-7071 or chow.emily@epa.gov for additional information.
Compliance Guides are published by EPA for rules expected to have a significant economic impact on a substantial number of small
intities. These Guides, written in plain language, state actions a small entity must take to comply with a rule or group of rules. For
opies of Compliance Guides, call EPA's Regulatory Management Staff at 202-564-5480 or the Small Business Advocacy Chair web
ite at www.epa.gov/sbrefa.
;PA's Office of Compliance periodically produces Enforcement Alerts. Each Alert is intended to inform and educate the public
nd regulated community of important environmental enforcement issues, recent trends, and significant enforcement actions. The
"(formation contained in each issue should help the regulated community anticipate and prevent violations of federal environmental
iws and applicable regulations that could otherwise lead to enforcement action. All current and back issues can be found at
yww.epa.gov/oeca/ore7enfalert. or by contacting Virginia Bueno at 202-564-8684.
"he OPPT New Chemicals Prenotice Branch assists potential submitters of pre-manufacture notices (PMNs) under the Toxic
Substances Control Act (TSCA) in determining whether their chemical substances require PMNs and for compliance with procedural,
echnical or regulatory requirements prior to submitting a PMN. Contact Dave Schutz at 202-260-8994; Miriam Wiggins-Lewis at
[02-260-3937; or Adella Watson at 202-260-3752. For questions about forms, publications, etc., call the TSCA Hotline: 202-554-
404; Fax: 202-554-5603; e-mail: tscahotline@epamail.epa.gov.
The Office of Solid Waste (OSW) provides information regarding appropriate Disposal of Solid and Hazardous Waste to small
>usinesses using paper and electronic resources. Fact sheets such as Managing Used Oil: Advice for Small Businesses are available by
:ontacting David Nicholas at 202-260-4512, or by visiting www.epa.gov/epaoswer/hazwaste/recycle/usedoil/usedoil.htm. Other helpful
veb sites are www.epa.gov/epaoswer/osw/rrrold.htm, www.epa.gov/epaoswer/osw/index.htm, and
vww.epa.gov/epaoswer/hazwa5te/ldr/dyespigs.htm.
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Education and Training
EPA provides education and training to the regulated community, some of which addresses the needs and concerns of small businesses.
Below are education and training assistance programs arranged according to the Office that provides primary support for the effort.
The Office of Air and Radiation (OAR) has an Education and Outreach Group (EOG) which has a national effort focused on
training for small businesses, providing industry-specific telecasts, videotapes, and manuals on air rules affecting small businesses.
Contact Dennis Doll at 919-541-5693 or by e-mail: doll.dennis@epa.gov. This small business training effort aims to helps small
businesses comply with new air rules. During telecasts, U.S. EPA rule writer explains the rule to viewers. Viewers' faxed or phoned-in
questions are answered on the air by the experts. A free manual containing references and resources accompanies the telecast. Tapes
of telecasts and manuals are available to State and local agencies to add their own agency-specific guidelines and/or distribute. State
and local air agency inspectors regularly view these telecasts, giving regulators and the regulated small business community the
opportunity to receive the same information on new rules, www.epa.gov/oar/oaqps/eog/.
Partnerships are developed among various parts of EPA and other Federal agencies, State governments and agencies, local agencies,
universities and colleges, industry, and trade associations. These partners co-sponsor telecasts by providing speakers, organizing
viewing sites, advertising to small businesses, and duplicating materials for viewers. Other telecasts developed by associations or
universities may have little or no U.S. EPA participation but could be helpful to small businesses. These telecasts are aired on the Air
Pollution Distance Learning Network as time and resources permit.
EOG provides the Air Pollution Training Institute (APTI-within OAR's Office of Air Quality Planning and Standards)
self-instructional training materials to small business compliance assistance providers, e.g., Small Business Assistance Programs, Small
Business Ombudsmen. Delivery methods include classroom, telecourse, self-instructional courses and the web. APTI also supports
State, local and tribal programs through special course and workshop offerings and through the development of internal training
programs. Details are available at www.epa.gov/airprogm/oar/oaqps/eog/apti.html.
OAR's Ozone Depletion Resource Center: Information for Businesses is a source for information regarding CFCs, many
refrigerants, related regulations, and guidance. Visit www.epa.gov/ozone/resource/business.html for details.
The Office of Solid Waste and Emergency Response (OSWER) has several training initiatives, a number of which were developed
specifically with small businesses in mind. Details concerning these training modules can be found at www.epa.gov/owswercepp.ap-
trai.htm. They include:
• "Plan in Hand" Training Small Businesses which focuses on chemical accident prevention and Risk Management
Programs. It includes materials that will help small businesses develop workshops tailored to their individual needs.
• EPCRA Hotline Training Module, an accidental release prevention program.
The Center for Chemical Process Safety (CCPS) Grant Project, an EPA-funded project by the American Institute
of Chemical Engineers' Center for Chemical Process Safety to develop a Risk Management Program training for small- and
medium-sized enterprises.
• Superfund Hotline Training Modules provide an introductory overview of EPA regulations under the Emergency
Planning and Community Right-to-Know Act (EPCRA) and the Comprehensive Environmental Response, Compensation, and
Liability Act (CERCLA).
OSWER's Risk Management Program & Chemical Safety for Businesses web site is home to information regarding EPA's
Risk Management Program, RMP and chemical software, and EPCRA Tier II information, www.epa.gov/swercepp/bus-ind.htm
The Office of Prevention, Pesticides, and Toxic Substances (OPPTS) supports the Pesticides and Worker Safety Program. This
Program strives to protect workers performing hand labor operations in fields treated with pesticides, workers at farms, forests,
nurseries, and greenhouses, and pesticide handlers who mix, load, apply, or otherwise handle pesticides.
www.epa.gov/oppfead I safety/workers/training.htm
The Office of Water (OW) sponsors the Watershed Academy which provides training and information on implementing watershed
approaches to local, state, tribal, and federal officials and private practitioners of watershed management. Information about these
courses the Academy offers, as well as contact information for watershed courses that are taught by others is available at
www.epa.gov/owow/watershed/wacademy.html. Course descriptions, information about EPA-sponsored watershed training courses,
and other EPA Training Programs can be accessed when you click on "Training" on the OW Home Page: www.epa.gov/ow/. Some
of the training courses offered include:
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BASINS (Better Assessment Science Integrating Point and Nonpoint Sources)
Drinking Water Academy
Pretreatment Course
Permit Writers' Course
Storm Water Permitting and Management Training
Water Quality Standards Academy
Whole Effluent Toxicity (WET) Training Course
The Office of Small and Disadvantaged Business Utilization (OSDBU) conducts scheduled counseling sessions to provide
"hands-on" assistance and guidance for small businesses seeking to do business with EPA. Most sessions are two parts: the first
focuses on how to market your firm to EPA, including information on doing business electronically; and the second part of the session
provides an opportunity to market one-on-one to EPA program officials. For more information on the sessions and attending contact
Elaine Rice at 202-260-4899.
EPA's Electronic Training Resources provide education and training for small businesses through the following web sites:
U.S. EPA Small Business Gateway Page - www.epa.gov/5mallbusiness/
U.S. EPA Small Business Assistance Program - www.epa.gov/ttn/sbap/
U.S. EPA Small Business Ombudsman - www.epa.gov/sbo
Other helpful web sites:
Small Business Environmental Home Page - www.smallbiz-enviroweb.org/
Small Business Development Centers - www.sbaonline.sba.gov/SBDC/
Mentoring Programs
The Institute for Corporate Environmental Mentoring (ICEM) operates The Mentor Center, funded in part through an EPA
cooperative agreement with the National Environmental Education and Training Foundation. To explore your mentoring options, visit
the web site: www.mentor-center.org
EPA's Guide to Developing Mentoring Programs for Small Businesses assists trade associations and federal, state, and local
regulatory agencies by providing effective ways to develop and implement compliance assistance mentoring programs for small
businesses. For additional information, call Ginger Gotliffe at 202-564-7072.
EPA's Office of Small and Disadvantaged Business Utilization (OSDBU) operates a Mentor-Protege Program which provides
assistance to small disadvantaged and women-owned businesses in strengthening their technical, administrative, and managerial skills.
The Program's goal is to increase the number of these businesses successfully competing for contract opportunities with EPA. Contact
the OSDBU office at 202-564-4100.
Rulemaking and Regulations
EPA publishes the Semiannual Agenda of Regulatory and Deregu/otory Actions to update the public about regulations currently
under development, reviews of existing regulations, and rulemakings completed or canceled since the last Agenda. Also, each EPA
Program Office maintains a Docket Center where the public can review the Agency's rulemaking materials, read Federal Register
notices, public comments sent to EPA, and all other major documents generated as a regulation is being developed. The Docket also
provides a repository for any comments the public wishes to make on any rule. Additionally, the Agency's Small Business Ombudsman
provides guidance and explanations of environmental regulations. Hotline: 800-368-5888; DC area: 202-260-1211
Rulemakings Affecting Small Entities
EPA indicates if an action is expected to have an impact on small businesses, governments, or nonprofit organizations within the
section of the Agenda entitled "Small Entities Affected." Copies of the Agenda are available at no charge. To be placed on the mailing
list for copies of future editions, please contact Janice Gray-Ndunguru by mail at (MC 1806A), 1200 Pennsylvania Avenue NW,
Washington, DC 20460; or electronically at ndunguru.janice@epa.gov; or by phone at 202-564-6572.
Congress has created a number of requirements that agencies must meet when they issue regulations. These requirements are
designed to support the creation of quality regulations and protect the rights of people affected by agencies' rules. These requirements
are contained in the Administrative Procedure Act, the Regulatory Flexibility Act as amended by the Small Business Regulatory
Enforcement Fairness Act, the Unfunded Mandates Reform Act, the Paperwork Reduction Act, the National Technology Transfer
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and Advancement Act, and the Congressional Review Act. Information on many of these statutes is available at
www.law.cornell.edu/uscode.
The Regulatory Flexibility Act (RFA), section 610, requires that within ten years of promulgation an agency review those regulations
that have or will have a significant economic impact on a substantial number of small entities. The results of these reviews determine
whether a rule continues unchanged, is amended, or withdrawn. Forthcoming 610 reviews are announced in the "Prerule" section
of the Agenda. Small entities are encouraged to provide comments on the need to change these rules, and about how rules could
be made clearer or more effective, or regarding conflicting or overlapping requirements with other Federal or State regulations.
Comments should be directed to the contact person listed in the Agenda entry. General questions about EPA's 610 review program
or suggestions for other rules to be reviewed should be directed to Philip Schwartz (MC I806A), 1200 Pennsylvania Avenue NW,
Washington, DC 20460; fax: 202-564-7299, e-mail: schwartz.philip@epa.gov.
The President has also ordered that agencies meet a number of requirements when issuing regulations. Of particular significance for
EPA rulemakings are Executive Orders 12866 (Regulatory Planning and Review), 13045 (Children's Health Protection), 13084
(Consultation and Coordination with Indian Tribal Governments), and 13132 (Federalism). You can find information on these and
other Executive orders at www.library.whitehouse.gov.
Accessing Federal Register Documents
Many local libraries maintain paper copies of or provide electronic access to both the Federal Register and the Semiannual Regulatory
Agenda, or they can direct you to a source for these documents. EPA provides notice via e-mail of the Agency's 12 Federal Register
(FR) document collections which include: air; water; wastes and emergency response; pesticides; toxic substances; right-to-know and
toxic release inventory; environmental impacts; endangered species; meetings; the Science Advisory Board; daily full-text notices with
page numbers; and general information. For more information and to subscribe via our FR Web site, visit:
www.epa.gov/fedrgstr/subscribe.htm. If you have e-mail without full Internet access, please send an e-mail to envsubset@epa.gov to
request instructions for subscribing to the EPA Federal Register list servers.
Several web sites allow access to the full text of Federal Register documents. The Government Printing Office site has a number of
databases online including the Unified Agenda and the Federal Register going back to 1994. This site is the official source for the
electronic Federal Register. It provides public access via Telnet, Internet, and dial-up connection and is located at www.access.gpo.gov.
EPA's site, www.epa.gov/fedrgstr. has environmental rules issued by EPA and other Federal agencies dating back to October 1994 and
lets you search by date, page citation or keyword. It includes links to the Regulatory Information Service Center and Government
Printing Office sites.
Plain Language
EPA established a pilot program aimed at improving both the clarity and comprehension of regulatory language. Under the pilot, a
number of regulations cutting across all program areas have been written or revised using more concise language and restructured
to allow users to find information more quickly. For more information, contact Jane Stewart-Yeager at 202-564-6559. Some of the
EPA regulations and requirements now available in "plain English" include:
National Emission Standards for Hazardous Air Pollutants: Publicly Owned Treatment Works (Proposal)
• National Emission Standards for Hazardous Air Pollutants for Manufacturing of Nutritional Yeast (Proposal)
• Hazardous Remediation Waste Management Requirements (HWIR-media) Air Quality Index Reporting (Proposal)
• Revision of Existing Variance and Exemption Regulations to Comply with the Safe Drinking Water Act (Proposal and Final)
• Reimbursement to Local Governments for Emergency Responses to Hazardous Substances Releases (Interim Final)
• Emergency Planning and Community Right-to-Know Programs; Amendments to Hazardous Chemical Reporting Thresholds,
Streamlining Requirements (Proposal)
• National Priorities List of Uncontrolled Hazardous Waste Sites (Proposals and Finals)
• National Pollutant Discharge and Elimination System - Revision of the Water Pollution Control Program Addressing Storm Water
Discharges (Proposal)
Class V Injection Wells Underground Injection Control Regulations, Revisions (Proposal).
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Voluntary Programs
EPA's Offices and Regions Conduct Voluntary Partnership Programs aimed at improving environmental performance. These
partnership programs welcome small businesses as participants, and some reach out to them specifically (e.g., Sustainable Industry
Program, Energy Star Small Business, and National Metal Finishing Strategic Goals Program). Descriptions of the voluntary programs
are provided below, and also at the web site www.epa.gov/ooauieag/partners/programs list.html#ag. Also, details on the Agency's
partnership programs are noted in the Partners for the Environment Brochure, or in Partners for the Environment - A Catalogue of
Agency Partnership Programs. Both publications are available at no cost by calling Rebecca Nachtrieb at 202-260-7423 or via the
Internet at www.epa.gov/partners/brochure.html.
Agriculture
AgSTAR promotes cost-effective methods for reducing methane emissions at dairy and swine operations through improved manure
management. 202-564-9041 orwww.epa.gov/agstar '
Pesticide Environmental Stewardship promotes integrated pest management and reduces pesticide risk in agricultural and
nonagricultural settings. 800-972-7717 or www.pesD.org
Ruminant Livestock Efficiency reduces methane emissions from ruminant livestock operations. 202-564-9043 or www.epa.gov.rlep
Air Quality
Indoor Air Quality (Indoor Environments) promotes simple, low-cost methods for reducing indoor air quality risks. 202-
564-9733 or www.epa.gov/iaq
Energy Efficiency And Global Climate Change
Climate Wise reduces industrial greenhouse gas emissions and energy costs through comprehensive pollution prevention and energy
efficiency programs. 202-260-4407 or www.wpa.gov/climatewise
Coalbed Methane Outreach encourages profitable recovery and use of methane liberated from coal mines by helping identify viable
technologies, markets and finance sources. 202-564-9468 or www.wpa.gov/coalbed
Energy Star Programs and Labeling maximize energy efficiency in commercial, industrial, and residential settings by promoting
new building and product design and practices. 888-STAR-YES or www.wpa.gov/energystar
Energy Star Small Business helps small businesses learn ways to reduce energy consumption, and thus lower their costs by
demonstrating low-cost and no-cost ways to cut energy usage. 888-STAR YES (888-782-7937) www.epa.gov/enregystar
Landfill Methane Outreach reduces methane emissions from landfills by installing products to
capture gases and produce electricity, steam, or boiler fuel. 202-564-9768 or www.epa.gov/lmop
Natural Gas STAR encourages the natural gas industry to reduce leaks through cost-effective best management practices.
202-260-9793 or www.epa.gov/gasstar
State and Local Outreach reduces greenhouse gas emissions from states and local communities by empowering officials with
information and technical assistance. For details, call 202-260-4314 or visit www.epa.gov/globalwarming
Voluntary Aluminum Industrial Partnership reduces perfluorocarbon gas emissions from aluminum smelting. 202-564-9044
Labeling
Consumer Labeling Initiative promotes easier-to-read labels on household cleaners and pesticides to improve consumer safety.
202-260-3435 or www.epa.gov/oppintr/labeling
Pollution Prevention
Design for Environment helps businesses incorporate environmental considerations into the design of products, processes, and
technical and management systems. 202-260-6710 or www.epa.gov/dfe
Environmental Accounting increases business understanding of environmental costs and incorporation of these costs into routine
operations. 202-260-3844 or www.epa.gov/oppintr/acctr
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Green Chemistry promotes the* design of chemical products and processes that reduce or eliminate the use and generation of
hazardous substances. 202-260-3960 or www.epa.gov/dfe/greenchem
Regulatory Innovation
National Environmental Performance Track is designed to motivate and reward top environmental performance by recognizing
companies which exceed minimum requirements and take extra steps to reduce and prevent pollution. Performance Track defines
what it means to be a top environmental performer and provides incentives to motivate further improvements. More information can
be obtained by calling 888-339-PTRK (888-339-7875) or by accessing the web site at www.epa.gov/performancetrack or inquiries can
be e-mailed to ptrack@indecon.com.
National Metal Finishing Strategic Goals Program involves a partnership with a predominantly small business sector, providing
metal finishers with innovative pollution prevention techniques, resulting in a smarter way of operating that benefits both the
environment and the industry's bottom line. 202-260-2748 or www.epa.gov/sustainableindustry/metfin.htm
Project XL allows companies to test alternative approaches that achieve cleaner and cheaper environmental results than would be
realized under existing requirements. For more information call 202-260-5754 or visit www.epa.gov/ProjectXL/.
Sustainable Industry Program develops, tests, and implements industry-specific policy recommendations that will remove barriers
to innovation and provide incentives for better environmental performance. Working largely with sectors comprised of small
businesses, EPA staff learn traits and trends of a sector, and identify the drivers and barriers to improving environmental performance
sector-wide. Call Bob Benson (202-260-8668) for more information or visit the Program web site: www.epa.gov/sustainableindustry.
Research and Development
Environmental Technology Verification Program verifies the performance characteristics of commercial-ready environmental
technologies through the evaluation of objective and quality-assured data. Contact Penny Hansen at 202-564-3212 or www.epa.gov/etv.
Transportation
Transportation Partners Program fosters innovative transportation solutions nationwide to reduce air pollution, water
contamination and habitat destruction. The programs focuses its attention on three broad types of emission reduction programs:
community designs or redevelopment strategies that facilitate walking, bicycling, and transit; economic incentives and market-based
approaches to overall trip reductions; and technology-based projects that improve the alternatives to single-occupant vehicle travel.
202-260-2769 or www.epa.gov/tt)/.
Waste Management
Waste Minimization National Plan reduces persistent, bioaccumulative, and toxic chemicals in hazardous waste. (703/308-9402)
or www.epa.gov/wastemin.
Waste Wise encourages business, government, and institutional partners to reduce municipal solid waste through waste prevention,
recycling, and buying/manufacturing products with recycled content, benefiting their bottom lines and the environment.
(800-EPA-WISE) or www.epa.gov/wastewise.
Water
Adopt Your Watershed! challenges citizens and organizations to join EPA and others who are working to protect and restore rivers,
streams, wetlands, lakes, groundwater, and estuaries. (888-478-2051) or www.epa.gov/adopt
Water Alliances for Voluntary Efficiency (WAVE) promotes water efficiency in hotels, schools, universities, and office buildings.
(202-260-7288) or www.epa.gov/owm/genwave
Regional Programs
EPA's ten regional offices have set up voluntary programs aimed at addressing specific regional environmental priorities. Many of these
include small businesses among their participants. Voluntary programs are listed below, according to Region, with a contact number
provided for each:
Region I (CT, ME, MA, NH, Rl, VT) Contact: 888-EPA-734I
Massachusetts Environmental Results Program (ERP) (888-372-7341)
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Partners For Change
PrintSTEP - "Simplified Total Environmental Partnership"
StarTrack
Region 2 (NY, NJ, PR, VI) Contact 212-637-3764
National Environmental Performance Partnership System
NYC WasteLe$$
Region 2's National Estuary Program
Region 2 Strategic Planning, National Environmental Performance Partnership
System and the Government Performance and Results Act
RegionB (DE, DC, MD, PA, VA, WV) Contact: 800-438-2472
Business Assistance Center
The Chesapeake Bay Program
The Green Communities
Chemical Safety Audit Program
Maryland Business-industry Compliance Assistance Project (MBICAP)
Metal Finishing - Strategic Goals Program
Safety Compliance Alliance (Third Party Audit Pilot Grant Project)
Voluntary Initiative for Pollution Prevention
Region 4 (AL, FL, GA, KY, MS, NC, SC, TN) Contact: 404-562-9610
Life Cycle Management
Southern Appalachian Mountains Initiative (SAMI)
Urban Initiative for Sustainable Communities
Chemical Safety Audits
Region 5 (IL, IN, Ml, MN, OH, Wl) Contact: 312-353-4669
Beneficial Landscaping
Great Printers Protect
PCB Phasedown
PCB Used Oil
Clean Sweep
US Auto Project
Waste Minimization Opportunity Assessments
Chlor-Alkali Industry Mercury Reduction Project
Region 6 (AR, LA, NM, OK, TX) Contact: 800-887-6063
Streamline Delisting Process
P2 Permitting Pilot
Regional Administrators Environmental Excellence Awards
Region 7 (IA, KS, MO, NE) Contact: 800-233-0425
Pollution Prevention Awards for Environmental Excellence
RegionS (CO, MT, ND, SD, UT, WY) Contact: 800-227-8917
Air Quality Initiative through Western Governor's Association
Environmental Technology Program
Children in their Earliest Years
EMPACT
Mining
Urban Livability Initiative
Utah 2002 Olympics
American Heritage Rivers
Oil Pit Initiative
Region 9 (AZ, CA, HI, NV, AS, GU) Contact: 415-744-2149
Agriculture Initiative
Green Business Recognition Program
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Merit Partnership for Pollution Prevention
South Phoenix/Los Angeles Metal Finishing Project
Region 10 (AK, ID, OR, WA) Contact: 206-553-4072
The Evergreen Award
Sources for Publications and Guides
National Center for Environmental Publications and Information (NCEPI): Request free publications from 5,500 titles in
paper and electronic format from the Center. For a catalog, contact NCEPI from 7:30 am - 5:00 pm EST, Monday - Friday at 800-
490-9198 or via the Internet at www.epa.gov/epahome/publications.htm.
National Technical Information Service, 5285 Port Royal Rd., Springfield VA 22161
800-553-6847 or 703-487-4650; TDD 703-487-4639; Fax: 703-605-6900
National Environmental Publications Internet Site (NEPIS) is EPA's largest electronic documents site and allows you to search,
view and print, including full images of all original pages and full text, from a collection of over 7,000 archival and current documents.
This collection may include documents that are no longer available in print form, www.epa.gov/ncepihom/nepishom/
Publications for Small Businesses is a compilation of resources that help small businesses and other interested parties understand
environmental trends, requirements, and regulations. This document, as well as all the resources referenced within it, are available
from EPA's Office of the Small Business Ombudsman at 800-368-5888 or 202-260-0490 or on the Internet at
www.epa.gov/5bo/pubs.htm.
Publications on the EPA Site: For direct access to full-text publications or information about publications produced by various
EPA Offices and Programs: www.epa.gov/epahome/publications2.htm
Small Business Home Page provides a database directly linking to over 3,800 fact sheets and publications produced by federal and
state governments, as well as trade associations, www.smalbiz-enviroweb.org/publications.asp.
Catalog of Hazardous and Solid Waste Publications (13th Edition) lists frequently requested hazardous and solid waste
documents released by EPA's Office of Solid Waste. Documents can be ordered through OSW, National Technical Information
Service, or the Government Printing Office; many are available electronically at www.epa.gov/osw. For telephone requests, call the
RCRA/Superfund Hotline at 800-424-9346.
Sector Notebooks: EPA's Office of Compliance has developed a series of profiles containing information on selected major
industries. These profiles, which focus on key indicators that holistically present air, water and land pollutant release data, are designed
to provide the reader with a basic understanding of the environmental issues facing particular sectors. Most Internet browsers will
allow you to read the PDF versions of the Sector Notebooks online (http://e5.epa.gov/oeca/5ector/index.html). Order a printed copy
by calling U.S. Government Information, 202-512-1800, or contact Seth Hemingway at 202-564-7017.
Several Notebooks are also available in Spanish (noted by ** following title). Profiles of the following industries are currently available:
Agricultural Chemical, Pesticide and Fertilizer Industry (1999)
Agricultural Crop Production Industry (1999)
Agricultural Livestock Production Industry (1999)
Aerospace Industry (1998)
Air Transportation Industry (1997)
Dry Cleaning Industry (1995)
Electronics and Computer Industry (1995) **
Fossil Fuel Electric Power Generation Industry (1997)
Ground Transportation Industry (1997)
Inorganic Chemical Industry (1995) **
Iron and Steel Industry (1995)
Lumber and Wood Products Industry (1995)
Metal Casting Industry (1997)
Metal Fabrication Industry (1995) (html) **
Metal Mining Industry (1995)
Motor Vehicle Assembly Industry (1995)
Nonferrous Metals Industry (1995)
Non-Fuel, Non-Metal Mining Industry (1995)
Oil and Gas Extraction Industry (1999) (new)
Organic Chemical Industry (1995) **
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Petroleum Refining Industry (1995)
Pharmaceutical Industry (1997)
Plastic Resins and Man-made Fibers Industry (1997)
Printing Industry (1995)
Pulp and Paper Industry (1995)
Rubber and Plastic Industry (1995)
Shipbuilding and Repair Industry (1997)
Stone, Clay, Glass and Concrete Industry (1995)
Textiles Industry (1997)
Transportation Equipment Cleaning Industry (1995)
Water Transportation Industry (1997)
Wood Furniture and Fixtures Industry (1995)
Fact Sheets: The Agency issues succinct and understandable Fact Sheets to accompany each regulatory action. For example, the
OSWER program offices prepare and distribute a wide variety of compliance assistance materials written in "plain language" (English
and sometimes Spanish), frequently using a question-and-answer format. These materials provide the answers to the most common,
fact-specific questions asked by the regulated community. Check with the specific Agency office to locate the fact sheets related to
its regulations (see Contacts List, Hotlines and Helplines, or access the web site of the appropriate office).
Dockets: Each EPA Program Office maintains a Docket Center where the public can review the Agency's rule making materials, read
Federal Register notices, public comments sent to EPA, and all other major documents generated as a regulation is being developed.
The Docket also provides a repository for any comments the public wishes to make on any rule. Additionally, some Dockets also serve
to disperse other information about the program and its activities.
RCRA Docket: Resource Information and Recovery Act Information Center at (703-603-9230)
The Center houses publications of interest that are available for viewing on line as well as by ordering using the form provided.
www.epa.gov/epaoswer/osw/publicat.htm
The OSWER Superfund Document Center provides internal support for producing and disseminating Superfund publications,
including maintaining files of the Superfund policy and procedural documents that are part of the OSWER Directives system. Also
available are the "Catalog of Hazardous and Solid Waste Publications" and "A Collection of Solid Waste Resources" on CD-ROM (also
available in Spanish). 703-603-9232
Useful Web Sites
In searching for information, resources, or contacts, many small businesses find the following web sites to be great starting points:
EPA Home Page
www.epa.gov
This site provides information about environmental issues in the news and the Agency. Readers can access information in a number
of ways: by topic or environmental medium; by community or zip code; audience group (e.g., small business); laws and regulations;
or by program. The site also offers information specifically about EPA, "For Kids," and numerous information sources.
EPA Small Business Ombudsman Home Page
www.epa.gov/sbo
This site provides information about the role and activities of the Ombudsman as well as SBREFA and EPA's Small Business Strategy.
The site also provides viewers with access to the Small Business Ombudsman Update and an extensive list of other publications of interest
to small businesses. Answers to Frequently Asked Questions are included in the Home Page, as are links to other useful internet sites.
Small Business Gateway
www.epa.gov/smallbusiness/
This web site serves as EPA's gateway to environmental information and contacts for small businesses. The site information and
additional links to General Small Business and Environmental Information; Environmental Assistance and Technical Help; Contacts and
Environmental Experts; Environmental Regulations and Laws; Saving and Finding Money; and Answers to Frequently Asked Questions.
Small Business Environmental Home Page
www.smallbiz-enviroweb.org
This site provides access to information on Small Business News and Events; Small Business Assistance; Compliance Assistance; Industry
Sector Assistance; Publications; Small Business Initiatives and Policies; Funding Help; Videos; and Pollution Prevention/ISO 14000.
EPA's Office of Enforcement and Compliance Support
www.es.epa.gov/oeca
This site offers general information about OECA; a "What's Hot" section; information regarding Strategies and Policies; Compliance
Assistance; Enforcement/Clean Up; Environmental Justice; State, Tribal, Local and International organizations and contacts; Compliance
Data and Public Right-To-Know; and additional background material related to the Federal Government, its facilities and partners, and
the National Environmental Policy Act.
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HOTLINES, CLEARINGHOUSES & INFORMATION CENTERS
AIR - ACID RAIN. CLEAN AIR. EMISSIONS. INDOOR AIR
Acid Rain Hotline
202-564-9620
www.epa.gov/acidrain
The Acid Rain Hotline assists callers who have specific technical or policy questions covering all areas of the Acid Rain Program
(emissions, trading, auctions, information).
Aerometric Information Retrieval System (AIRS) -AIRS Facility Subsystem (AFS) Helpline
800-367-1044
The AIRS Facility Subsystem contains estimates of aerometric emissions, regulatory compliance data, and permit tracking data on point
sources in the U. S.
Air Risk Information Center Hotline (Air RISC)
919-541-0888
www.epa.gov/ttn/welcome.html
The Air RISC provides technical assistance and information in areas of health, risk, and exposure assessment for toxic and criteria air
pollutants.
Anemometric Information Retrieval System (AIRS)/Air Quality Subsystem (AQS) - Hotline
800-334-2405
The Air Quality Subsystem contains measurements of ambient concentrations of air pollutants and associated meteorological and
monitoring site data.
Clean Air Technology Center (CATC) Infoline (formerly Control Technology Center)
919-541 -0800 (English) or 919-541 -1800 (Spanish)
www.epa.gov/ttn/catc
The CATC provides technical support and assistance to State and local agencies and others in evaluating air pollution problems and
pollution prevention and control technology applications at stationary air pollution sources.
Clearinghouse for Inventories and Emission Factors (CHIEF) Help Desk
919-541-1000
www.epa.gov/ttn/chief
The Clearinghouse provides technical guidance on emission estimates, factors, and inventory development for both criteria and toxic
air pollutants to Federal, State, and local agencies as well as to private industries.
Emission Measurement Center ("The Source")
919-541-0200
www.epa.gov/ttn/emc
The Source provides a variety of technical emissions testing information and includes connections to technical material through an
automatic facsimile link and with technical staff during working hours.
Energy Star® Hotline (Energy Star® Buildings, Green Lights®, Methane Outreach)
888-STAR-YES (888-782-7937)
www.epa.gov/energystar or www.epa.gov/smallbiz
The Hotline responds to questions about EPA's Atmospheric Pollution Prevention Division programs such as the ENERGY STAR®
Buildings and Green Lights® Partnership, ENERGY STAR® Labeled Products, and Methane Outreach programs. Information and
technical support is provided on energy efficiency in commercial, industrial, and residential buildings and also on energy efficient
products such as office equipment, residential heating/cooling equipment, home electronics, home improvement products and methane
recovery from landfills, coal beds, and ruminant livestock.
Indoor Air Quality Information Clearinghouse (IAQ INFO)
800-438-4318
www.epa.gov/iaq/iaqinfo
The IAQ INFO provides information to help identify, resolve, and prevent indoor air quality problems.
National Hispanic Indoor Air Quality Hotline
800-SALUD-I2 (800-725-8312) (Spanish/English)
www.epa.gov/iaq/iaqinfo.htmltfNHIAQ
The National Hispanic Indoor Air Quality Hotline provides bilingual (Spanish/English) information about indoor air pollutants that
consumers may find inside their homes, offices or schools.
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Reasonably Available Control Technology/Best Available Control Technology/Lowest Achievable Emission Rate
Clearinghouse (RBLC)
919-541-0800
www.epa.gov/ttn/catc/rblc/htm/welcome.html
The RBLC provides information on the application of pollution prevention and control technologies to stationary air pollution sources
through an electronic bulletin board system (BBS) database.
ASBESTOS
Asbestos Abatement/Management Ombudsman
800-368-5888
The Asbestos Ombudsman provides information on the handling, abatement, and management of asbestos in schools, the work place,
and the home.
CLIMATE WISE
Climate Wise-Line
800-459-WISE (800-459-9473)
www.epa.gov/climatewise
The Wise-Line provides information about Climate Wise, a unique government-industry partnership that helps businesses turn energy
efficiency and environmental performance into a corporate asset by improving efficiency and reducing greenhouse gas emissions, which
saves money and boosts productivity.
COMPLIANCE ASSISTANCE CENTERS
Note: The following Compliance Assistance Centers have a hotline service. To learn about all of the Centers, see the Small Business-
Specific Services section of this Resource Guide.
Automotive Environmental Service Compliance Assistance Center
888-GRN-LINK (888-476-5465)
www.ccar-greenlink.org
This Hotline is an automated fax-back system which covers topics including Hazardous Waste, Pollution Prevention, Oils, Coolants,
Solvents, Paints, Refrigerants, Drains, Underground Injection Control, Storm water, Underground Storage Tanks, Environmental Spill
Procedures, Safety Information, Right-To- Know, Land Purchase/Cleanup, Regulatory History, Legal Issues, Emissions, Fuels and
Educational Information.
Printer's National Compliance Information Assistance Center (PNEAC)
888-USPNEAC (888-877-6322)
www.pneac.org
Provides compliance and pollution prevention fact sheets, case studies, and training, as well as two e-mail discussion groups on technical
and regulatory issues.
National Agriculture Compliance Assistance Center
888-663-2155
www.epa.gov/oeca.ag
Provides information about environmental requirements that affect the agriculture community.
Local Government Environmental Assistance Network (LGEAN)
877-TO-LGEAN (877-865-4326)
www.lgean.org
Serves as a "first-stop-shop" by providing environmental management, planning, and regulatory information for local government
officials, managers and staff.
Transportation Environmental Resource Center (TERC)
888-459-0656
www.transource.org/
Provides compliance assistance information for each mode of transportation - air, shipping and barging, rail, and trucking.
DRINKING WATER
Safe Drinking Water Hotline
800-426-4791 or 703-285-1093
www.epa.gov/safewater
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The Hotline provides information about EPA's drinking water regulations and other related drinking water and ground water topics.
Hotline staff clarifies drinking water regulations, explains EPA-provided policies and guidelines and gives updated information on the
status of regulations. The Hotline also can provide State and local contacts and take orders for EPA drinking water publications.
Safe Drinking Water Hotline - Region I (CT, ME, NH, Rl, VT)
800-426-4791 or 617-918-1534
Www.epa.gov/regionO I /drinkingwater/thayer2.html
This hotline was established by EPA Region I to provide information on safe drinking water.
STORET Water Quality System Hotline
800-424-9067 or 202-260-8161
www.epa.gov/owow/STORET
STORET (short for STOrage and RETrieval) is a repository for water quality, biological, and physical data and is used by State
environmental agencies, EPA and other Federal agencies, universities, and private citizens.
Subsurface Rededication Information (SIC)
580-436-8651
yyww.epa.gov/ahaazvuc/sric.html
SIC publishes and distributes highly specialized scientific and technical information developed by and through Robert S. Kerr
Environmental Research Laboratory (RSKERL) relating to groundwater protection and rededication.
Water Resource Center
202-260-7786
The Hotline provides library and information services to the public and to EPA staff on Office of Water programs. It responds to
reference questions and allows callers to order documents related to the Center.
ECONOMICS AND FINANCING
EPA Enforcement Economic Models Helpline
888-ECONSPT (888-326-6778)
This Helpline is designed primarily for government employees, but will provide general information in response to external questions
about computer models used in assessing financial issues that impact litigation.
Environmental Financing Information Network (EFIN)
202-564-4994
www.epa.gov/efinpage
The EFIN Center provides information on sources of funding with referrals, assistance with accessing and searching the EFIN database,
and a point of contact for ordering financing documents.
Small Business Administration (SBA)
800-8-ASKSBA (800-827-5722
www.sbaonline.sba.gov./financing/
The SBA provides extensive information and assistance to small businesses regarding business start-up, numerous loan programs,
financing, statistics, workshops, and providing access to outside resources.
Small Business Innovation Research (SBIR) Helpline
800-490-9194
www.epa.gov/ncerqa/sbir
The SBIR Program strengthens the role of small businesses in federally funded Research & Development. Abstracts of awards, previous
solicitations and various publications are available on the website or via the Helpline.
EMERGENCY PLANNING & COMMUNITY RIGHT-TO-KNOW
Emergency Planning & Community Right-To-Know Act, Title III (EPCRA) Hotline
800-424-9346 or TDD 800-553-7672
Washington Metro Area (703) 412-9810 or TDD (703) 412-3323
www.epa.gov/oswer/hotline
The Hotline provides information on EPA programs developed under the Resource Conservation and Recovery Act (RCRA), which
includes the Underground Storage Tank (UST) program; the Emergency Planning and Community Right-To-Know Act (EPCRA); the
Risk Management Program (RMP) developed under Section 112(r) of the Clean Air Act; the Comprehensive Environmental Response,
Compensation and Liability Act (CERCLA or Superfund); EPA's Oil Program including the Spill Prevention, Control & Countermeasures
(SPCC) regulations; and the Oil Pollution Act (OPA). The Hotline also responds to requests for relevant publications and information
resources.
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Toxic Release Inventory Service (under EPCRA)
202-260-1531
The Toxic Release Inventory User Support Service (TRI-US) offers specialized assistance to individuals seeking Toxics Release Inventory
(TRI) data collected by EPA under Section 313 of EPCRA (Emergency Planning and Community Right-To-Know Act).
ENVIRONMENTAL IUSTICE
Environmental Justice Hotline
800-962-6215 or 202-260-6359
www.epa.gov/oeca/main/ej/index.html
The Hotline serves as the centralized clearinghouse and dissemination point for environmental justice information to the public, to
other Federal agencies, and to EPA staff.
GENERAL
Business Assistance Center Hotline - Region 3(DC, DE, MD, PA, VA, VW)
800-228-8711 or Philadelphia calling area: 215-814-5140
This hotline provides compliance assistance to small and medium-sized businesses within Region 3.
Center for Exposure Assessment Modeling (CEAM) Help Desk
706-355-8400
www.ceam@epa.gov
The Center provides proven predictive exposure assessment techniques for aquatic, terrestrial, and multimedia pathways for organic
chemicals and metals.
Coalition of Hispanic Health and Human Services Organizations
888-725-8312 (Bilingual)
The Hotline, established through a cooperative assistance agreement with EPA, is dedicated to responding to indoor air quality
questions from the general public.
Customer Call Center - National Computer Center (NCC)
800-334-2405 or 919-541-7862
This Hotline disseminates information about the Customer Technical Support NCC program and provides NCC customers with
technical assistance, including problem diagnosis, problem resolution, and tracking.
Customer Call Center - Region I(CT, ME, NH, Rl, VT)
888-372-7341
www.epa.gov/regionO I /faqs
The Center provides answers to many of the questions most frequently asked by Region I customers.
Customer Service and General Information - Region I (CT, ME, NH, Rl, VT)
6I7-9I8-IIII
www.epa.gov/regionO I
This general information line serves as an information source and referral service, directing callers to the appropriate program office
in Region I.
Environmental Information Service Center (EISC) - Region 8 (CO, MT, ND, SD, UT)
Colorado, Utah, Wyoming, Montana, and North and South Dakota: 800-227-8917 or Denver metro calling area: 303-312-6312
www.epa.gov/region08
The EISC call center provides general information about environmental issues in EPA's Region 8. EISC, which serves as the initial point
of public contact, works to increase the efficiency and effectiveness of communications between the public and Region 8 staff.
EPA Action Line - Region 7 (IA, KS, MO, NB)
800-223-0425 or Kansas City calling area: 913-551 -7003
The EPA Action Line functions as a referral service, directing callers to the appropriate program offices.
EPA, New England - Tips/Hotline - Region I (CT, ME, NH, Rl, VT)
888-EPA-TIPS (888-372-8477) (non-emergency)
www.epa.gov/regionO 1 /steward/tips
This hotline provides a way for citizens to report suspected environmental violations.
INFOTERRA/USA
202-260-5917
www.epa.gov/INFOTERRA
INFOTERRA responds to requests from the international community for environmental information through document delivery,
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database searching, bibliographic products, purchasing information, and referrals to experts. Additionally, INFOTERRA/USA will assist
U.S. residents in identifying sources of international environmental information.
Inspector General Hotline for Fraud, Waste and Abuse
888-546-8740 or 202-260-4977
www.epa.gov/oigearth
The Hotline receives allegations of fraud, waste, and abuse in EPA programs and operations, including mismanagement or violations
of law, rules, or regulations by EPA employees, program participants, contractors, or assistance recipients.
Institute for Individual and Organizational Excellence
202-260-6678
The Institute provides information related to the development and implementation of national training, learning, and organizational
development strategies, systems, products, programs, and services to improve workforce and organizational performance in support
of EPA's mission.
Mexico Border Hotline
800-334-0741 (English/Spanish)
www.epa.gov/usmexicoborder
The Hotline responds to requests for documents and information related to the Border XXI Program, a binational, interagency
program aimed at protecting and improving the environment and environmental health while fostering sustainable development in the
U.S.-Mexico border area.
New England Urban Environment Initiative Hotline - Region I (CT, ME, NH, Rl, VT)
888-372-7341
www.epa.gov/regionQ I /eco/uei/hotline
This hotline was established by EPA to answer questions on dioxin findings along the Woonasquatucket River.
Partners for Change - Region I (CT, ME, NH, Rl, VT)
888-EPA-REGL (800-372-7341)
www.epa.gov/regionO I /steward
This hotline is a way to learn more about Region I's "Partners for Change" activities.
Public Information Center - Region 9 (AZ, CA, HI, NV, AS, GU)
415-744-1500
www.epa.gov/region09
The Public Information Center (PIC) is Region 9's primary point of contact for environmental information.
Risk Information Hotline
513-569-7254
www.epa.gov/1 MS
The Risk Information Hotline provides information on access and use of EPA's Integrated Risk Information System (IRIS) which provides
human health toxicity and risk assessment information. The IRIS database, which is available on the Internet, is updated continuously
as new information becomes available. Scientific issues regarding IRIS may be referred to a contracted toxicologist on staff.
State of the New England Environment - Region I(CT, ME, NH, Rl, VT)
800-90NEEAT (800-906-3328)
www.epa.gov/regionO I /soe/polprev.html
The hotline provides toll free regulatory assistance.
GRANTS
EPA Grants and Fellowships Hotline
800-490-9194
This Hotline provides information on small business innovation research, research grants, fellowships, and environmental monitoring
for public access and community tracking.
LEAD
National Lead Information Center (NLIC) Hotline
800-424-LEAD (800-424-5323) (English and Spanish)
The hearing impaired may use the Federal Information Relay Service at (800-877-8339) and ask for the NLIC at (800) 424-5323)
www.epa.gov/lead or email at: hotline.lead@epa.gov
This Hotline distributes information on lead poisoning prevention and provides information contained in lead hazard regulations,
guidance documents, health advisories and public information materials.
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LOCAL GOVERNMENT
Local Government Reimbursement Program Helpline
800-431-9209
Provides information and assistance related to the Local Government Reimbursement (LGR) Program, which can provide up to $25,000
in reimbursement to local governments for costs incurred in responding to threatened or actual hazardous substance releases. Helpline
staff provide outreach materials, LGR application packages, and assistance in completing applications.
MOBILE SOURCES
Automotive Imports Automated Fax-back System
202-564-9660
The Fax-back System disseminates information upon demand in document form concerning the Federal emissions requirements for
importing automobiles, trucks, engines, and non-road equipment into the United States.
Mobile Sources
734-214-4333
www.epa.gov/omswww
Callers can request information related to transportation and airquality, e.g., vehicles/driving, non-road engines and vehicles, fuels, and
travel choices.
Mobile Sources - Region I (Connecticut, Maine, New Hampshire, Rhode Island, and Vermont)
800-821 -1237 or Massachusetts local calling area: 617-918-1860
This Hotline handles complaints related to automobile emissions violations, warranties, fuel issues, chlorofluorocarbons (CFCs), also
known by the trade name Freon®, and automobile air conditioning.
PESTICIDES
National Antimicrobial Information Network
800-447-6349
iwww.nain@ace.orst.edu
Operated in conjunction with the National Pesticide Telecommunications Network (NPTN), this service provides objective,
science-based information about a wide variety of antimicrobial- related subjects, including antimicrobial products (such as sanitizers,
disinfectants, and sterilants), toxicology, and environmental chemistry.
National Pesticide Telecommunications Network (NPTN)
300-858-7378
http://ace.orst.edu/info/nptn
MPTN provides factual chemical, health, and environmental information on active pesticide ingredients; information on recognition and
management of pesticide poisonings as well as toxicology and environmental chemistry related to pesticides. NPTN provides referrals
for laboratories for environmental testing of air, water, or soil for pesticide residues and investigation of pesticide incidents;
cleanup/disposal procedures; emergency human and animal treatment; safety procedures; and product label information. General
information on the regulation of pesticides in the United States also is provided.
Pesticide Environmental Stewardship Program (PESP) Helpline
800-972-7717
www.epa.gov/oppbppd I/PESP
This Helpline provides information about Integrated Pest Management (IPM) and the Pesticide Environmental Stewardship Program
(PESP), a voluntary program encouraging pesticide users to reduce pesticide risk.
Pesticide Program Antimicrobial Division Ombudsman
703-308-6214
www.epa.gov/pesticide5
The Ombudsman serves as a liaison between small businesses and industry and EPA's Antimicrobials Division-
Pesticide Program Biopesticide Division Ombudsman
703-308-8098
www.epa.gov/pesticide5/biopesticides
The Ombudsman serves as a liaison between small businesses and industry and EPA's Biopesticide Division.
Pesticide Program Registration Division Ombudsman
703-305-5446
www.epa.gov/pesticides
The Ombudsman serves as a liaison between small businesses and industry and EPA's Pesticide Program Registration Division.
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POLLUTION PREVENTION
Office of Pollution Prevention and Toxics - Small Business & Industry Liaison
202-260-1772
www.epa.gov/opptintr
This Hotline provides access to the liaison between small businesses and industry and EPA's Office of Pollution Prevention and Toxics.
Pollution Prevention and Toxics (Office) - OPPT
202-260-7099
This OPPT Non-confidential Information Center houses the public dockets for Toxic Substances Control Act (TSCA) and Toxic
Release Inventory (TRI) rulemaking actions, the administrative record for TSCA and non-confidential case files for documents submitted
under TSCA.
Pollution Prevention Information Clearinghouse (PPIC)
202-260-1023
www.epa.gov/opptintr/library/libppic.htm
Dedicated to reducing or eliminating industrial pollutants through technology transfer, education, and public awareness, this service
is available to answer questions, take orders for documents distributed by PPIC, or refer callers to appropriate contacts.
PUBLICATIONS
EPA Small Business Ombudsman (SBO)
800-368-5888 or 202-260-0490
www.epa.gov/sbo
EPA's SBO maintains an extensive collection of free publications that are helpful to small businesses regarding environmental trends,
requirements, and regulations.
National Service Center for Environmental Publications (NSCEP, formerly NCEPI)
800-490-9198 or 513-489-8190
www.epa.gov/ncepihom
NSCEP serves as a central repository for all EPA documents with over 5500 titles in paper and/or electronic format, available for free
distribution.
RADIATION/RADON
Radon Hotline
800-SOS-RADON (800-767-7236)
www.epa.gov/iaq/radon
Callers receive a packet of information about radon and a coupon for a low-cost radon test kit. Additional information/documents
available include such topics as radon in real estate transactions, education techniques, new construction, and in schools.
Radon Hotline - Region I (CT, ME, NH, Rl, VT)
Maine: 800-232-0842
Mass: 800-723-6695
www.epa.gov/regionO I /eco/radon/more.html
This Hotline provides contact numbers for radon information at State, Tribal, and National levels.
Radon and Indoor Air Helpline
800-55-RADON or 800-557-2366
www.nsc.org/ehc/airqual.htm
This Helpline, operated under a cooperative agreement with EPA, provides general information on all indoor air pollutants and
responds to consumer questions on radon.
Waste Isolation Pilot Plant (WIPP) and Yucca Mountain, Nevada, Information Line
www.epa.gov/radiation/wipp and www.epa.gov/radiation/yucca
The WIPP Information Line provides recorded information to the public about upcoming EPA public meetings and hearings involving
the Agency's role in overseeing the WIPP. This Line also provides information on the site-specific radiation protection standards
related to Yucca Mountain, Nevada.
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1ECYCLING
ecycling Hotline
00-253-2687
'ww.recycling.net/ and www.epa.gov/epaoswer/osw/rrrold.htm
ecycler's World was established as a world wide trading site for information related to secondary or recyclable commodities,
^-products, used & surplus items or materials.
MALL BUSINESS
mall Business Assistance Program
19-541-0800
ww.epa.gov/ttn/sbap
his site provides information on the State Small Business Assistance Programs set up under Section 507 of the Clean Air Act. Included
e a list of small business assistance contacts at each State, a list of related Web sites, and information on meetings and conferences.
his site also provides an opportunity for State and EPA programs to share their small business assistance materials and activities with
nail businesses as well as other assistance programs.
mall Business Ombudsman Hotline
)0-368-5888
ww.epa.gov/sbo
he EPA Small Business Ombudsman Clearinghouse/Hotline provides information to private citizens, small communities, small business
iterprises, and trade associations representing the small business sector regarding regulatory activities. Mailings update the
mbudsman's audience on recent regulatory actions. Special attention is directed to keep the trade associations representing small
jsiness interests informed of current regulatory developments. Technical questions are answered following appropriate contacts with
•ogram office staff members. Questions addressed cover all media program aspects within EPA. Inquiries are received by mail,
lephone, and fax.
mall Business & Industry Liaison - Office of Pollution Prevention and Toxics
)2-260-l772
ww.epa.gov/opptintr
iis Hotline provides access to the liaison between small businesses and industry and EPA's Office of Pollution Prevention and Toxics.
OLID & HAZARDOUS WASTE
mergency Response Office Notification - "Spill Hotline" (for AZ, CA, HI, NV, AS, GU)
15-744-2000
ie Hotline attendant screens all calls and transfers callers, when appropriate, to EPA's technical assistance team and/or the Emergency
2sponse Office Duty Officer.
ederal Agency Hazardous Waste Compliance Docket Line (Federal Facilities Docket)
)2-564-2468
aintains information submitted by Federal agencies to EPA under Sections 3005, 3010, and 3016 of the Resource Conservation and
acovery Act (RCRA) and under Section 103 of CERCLA, which is used to identify and resolve environmental problems at federal
cilities that engage in hazardous waste activity or have the potential to release hazardous substances into the environment.
lazardous Waste Ombudsman (National Solid & Hazardous Waste Ombudsman)
30-262-7937 or 202-260-9361
ww.epa.gov/epao5wer/hotline/contact5.htm#ombud5
he Ombudsman assists the public and regulated community in resolving problems concerning any requirement under these hazardous
•aste programs. The Ombudsman Program, located principally within the Headquarters office, handles complaints from citizens and
ie regulated community, obtains facts, sorts information, substantiates policy, and engages in dispute resolution, shuttle diplomacy
inctions, and formal investigations.
lethods Information Communication Exchange Service (MICE)
03-676-4690
ww.epa.gov/SW-846/mice.htm
IICE provides answers to questions and takes comments on technical issues regarding the EPA Office of Solid Waste's methods manual
nown as "Test Methods for Evaluating Solid Waste: Physical/Chemical Methods," or SW-846.
'ay-As-You-Throw (PAYT) Helpline
88-EPA-PAYT (888-372-7298)
'his automated system allows callers to request general information about Pay-As-You-Throw and to order one or more copie.5 of
pecific PAYT products.
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RCRA Combustion Technical Assistance Center
513-569-7930
The RCRA Combustion Technical Assistance Center provides human health and environmental toxicity information to Federal
personnel working on hazardous waste combustion sites.
RCRA, Super-fund, and EPCRA Hotline (RCRA/Underground Storage Tanks, Superfund, and Emergency Planning and
Community Right-To-Know Act)
800-424-9346 or TDD 800-553-7672
Washington Metro Area (703) 412-9810 or TDD (703) 412-3323
www.epa.gov/epaoswer/hotline or www.epa.gov/ceppo
The Hotline responds to factual questions on Federal EPA programs developed under the Resource Conservation and Recovery Act
(RCRA), which includes the Underground Storage Tank (UST) program; the Emergency Planning and Community Right-To-Know Act
(EPCRA); the Risk Management Program (RMP) developed under Section 112(r) of the Clean Air Act; the Comprehensive
Environmental Response, Compensation and Liability Act (CERCLA or Superfund); EPA's Oil Program including the Spill Prevention,
Control & Countermeasures (SPCC) regulations; and the Oil Pollution Act (OPA). The Hotline also responds to requests for relevant
publications and information resources.
Resource Conservation and Recovery Act (RCRA) Information Center
703-603-9230
The RCRA Hotline indexes and provides public access to all regulatory materials supporting the Agency's actions under the Resource
Conservation and Recovery Act, as amended. The Center also disseminates current technical and non-technical Office of Solid Waste
publications.
Resource Conservation and Recovery Act (RCRA) Information Hotline - Region 9
(AZ, CA, HI, NV, AS, GU)
415-744-2074
This Hotline responds to requests for information on hazardous waste identification, generators, transporters, treatment, storage and
disposal facilities, recycling sites, and export and import specific to Region 9.
Waste Wise/Waste Reduction Helpline
800-EPA-WISE (800-372-9473)
www.epa.gov/wastewise
The WasteWise Helpline can answer both general program questions and specific technical questions on solid waste reduction.
SPILLS
Emergency Response Office Notification - "Spill Hotline" (for AZ, CA, HI, NV, AS, GU)
415-744-2000
The Hotline attendant screens all calls and transfers callers, when appropriate, to EPA's technical assistance team and/or the Emergency
Response Office Duty Officer.
National Response Center (NRC)
800-424-8802
www.epa.gov/superfund/programs/er/nrs/nr5nrc
The National Response Center is the Federal government's national communications center, which is staffed 24 hours a day by U.S.
Coast Guard officers and marine science technicians. The NRC receives all reports of releases involving hazardous substances and
oil that trigger the federal notification requirements under several laws. Reports to the NRC activate the National Contingency Plan
and the Federal government's response capabilities.
STRATOSPHERIC OZONE
Ozone Protection Hotline [Stratospheric Ozone and Refrigerants (CFCs/HCFCs) Information]
800-296-1996
www.epa.gov/ozone
The Hotline offers consultation on ozone protection regulations and requirements under Title VI of the Clean Air Act Amendments
(CAAA) of 1990, covering key aspects of the production, use, and safe disposal of ozone-depleting chemicals.
STORM WATER
Storm Water Phase II Information
202-260-5816
www.epa.gov/owm/sw/phase2
Callers can request a copy of the final Phase II rule or fact sheets related to this rule.
33
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SUPERFUND
Beebe Waste Oil Superfund Site Enforcement Hotline - Region I - (CT, ME, NH, Rl, VT)
888-294-6980
www.epa.gov/regionO I /osrr/beede/contact
This hotline was established to share information about the Beebe Waste Oil Superfund site.
Potential Responsible Party Hotline - Region 2 (NY, NJ, PR, VI)
800-637-4290 or New York local calling area: 212-637-4290
This Hotline receives information from the public concerning potential responsible parties related to Superfund sites in Region 2.
Superfund Health Risk Technical Support Center
513-569-7300
The Superfund Health Risk Technical Support Center (STSC) provides human health toxicity and risk assessment information to Federal
Superfund sites, State Superfund sites and private sites. STSC also provides support to EPA documents, including the Risk Assessment
guidance for Superfund (Volume I), Human Health Evaluation Manual (Part A) and the Health Effects Assessment Tables (HEAST).
Superfund Information
800-535-0202
www.epa.gov/superfund/tools/5finfo.htm
The Center provides descriptions of materials that are available free of charge from the EPA's Superfund program. Directions for
requesting the described documents are provided.
Superfund and Ombudsman Hotline - Region I (CT, ME, NH, Rl, VT)
6I7-9I8-IIII
www.epa.gov/regionO I
The Hotline serves as a communication link between the public and the Regional Ombudsman and is the initial point of contact for the
public. The Hotline refers calls to the Regional Ombudsman for assistance when the public's concerns cannot be resolved through
normal Superfund channels.
Superfund/Resource Conservation and Recovery Act (RCRA) Community Relations Office Information Line -
Region 9 (AZ, CA, HI, NV, AS, GU)
800-231 -3075 (From area codes 415, 707, 512, and northern portion of 408) or 415-744-2423
This Line offers callers information concerning hazardous waste sites located in Region 9.
TOXIC SUBSTANCES
Office of Pollution Prevention and Toxics - OPPT
202-260-7099
This OPPT Non-confidential Information Center houses the public dockets for Toxic Substances Control Act (TSCA) and Toxic
Release Inventory (TRI) rulemaking actions, the administrative record for TSCA and non-confidential case files for documents submitted
under TSCA.
Office of Pollution Prevention and Toxics - Small Business & Industry Liaison
202-260-1772
www.epa.gov/opptintr
This Hotline provides access to the liaison between small businesses and industry and EPA's Office of Pollution Prevention and Toxics.
Toxic Release Inventory - User Support Service (TRI-US)
202-260-1531
The Toxic Release Inventory (TRI) User Support Service offers specialized assistance to individuals seeking TRI data and also distributes
TRI-related documents.
Toxic Substances Control Act (TSCA) Assistance and Asbestos Information Service (TAIS)
202-554-1404
Also known as the TSCA Hotline, the TAIS provides technical assistance, information, and support documents to industry and the
public about programs implemented under TSCA such as Significant New Use Rules (SNURs), Chemical Testing and Information
Gathering, Premanufacturing Notices, the Asbestos Hazard Emergency Response Act (AHERA), the Presidential Lead-Based Paint
Hazard Reduction Act (Title X of TSCA), and the Pollution Prevention Act (PPA).
34
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WASTEWATER
National Small Flows Clearinghouse Hotline
800-624-8301
www.nsfc.wvu.edu
The Hotline provides information and technical assistance to help small communities and homeowners reach practical, affordable
solutions to their wastewater treatment problems. NSFC provides a toll free hotline staffed by professional engineers, free newsletters,
over 300 low cost information products, Internet services, and outreach services.
Water Resource Center
202-260-7786
The Hotline provides library and information services to the public and to EPA staff on Office of Water programs, and responds to
reference questions and allows callers to order documents related to the Center.
WETLANDS
Wetlands Information Hotline
800-832-7828 or 703-748-1304
www.epa.gov/owow/wetlands
The Hotline responds to requests for information about wetlands regulation, legislation and policy pursuant to Section 404 of the Clean
Water Act, and responds to questions concerning the value and function of wetlands and options for their protection, as well as
wetlands agricultural issues. The Hotline also responds to requests for certain wetlands publications.
35
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EPA OFFICES AND CONTACTS
Office of Policy, Economics and Innovation (OPEI) - Home to many of EPA's innovative efforts, as well as the Small Business
Division/Small Business Ombudsman. OPEI contacts who may be useful to small businesses:
Communications and Outreach Karen Burgan 202-564-6557
Community-based Environmental Protection Kristina Heinemann 202-260-5355
Innovative Pilot Projects Donna Perla 202-260-0495
One-Stop Reporting Mary McCaffery 202-564-0200
Partnership Programs Rebecca Nachtrieb 202-260-7423
Performance Track Toll-free Number 888-339-PTRK
Plain Language Jane Stewart or 202-564-6559
Tony Britten 202-564-6578
Policy and Program Change George Wyeth 202-260-7726
Regulatory Management Paul Lapsley 202-564-6561
Reinvention and Innovation Jay Benforado 202-564-4332
Sector Strategies: Sustainable Industries Program Bob Benson 202-260-8668
Small Business Legislative Issues ' Tom McCully 202-564-6582
Small Business Division/Small Business Ombudsman Karen Brown 202-260-1390
SBREFA Advocacy Chair Tom Kelly 202-564-4000
SBREFA Panels Stuart Miles-McLean 202-564-6581
Small Communities Shirley Howard 202-564-6571
Smart Growth Geoff Anderson 202-260-2769
Small Business Division/Small Business Ombudsman - The Division has a hotline (800-368-5888) for small businesses to call
with questions (callers are not required to identify themselves) or contact individual staff dedicated to small business issues:
Main Office Number 202-260-0490
Toll-free Hotline 800-368-5888
Small Business Ombudsman Karen Brown 202-260-1390
Air; Asbestos; Water Arnold Medbery 202-260-1787
Asbestos; Lead; Radon Larry Tessier 202-260-1946
Hazardous Waste; TRI; EPCRA James Malcolm 202-260-1616
Water Tom Nakley 202-260-1863
Regional Small Business Liaisons - Located in EPA's regional offices, liaisons serve as a convenient local access point for small
businesses by providing a local option for obtaining compliance assistance information and other helpful assistance resources.
Region I (CT, ME, MA, NH, Rl, VTO Dwight Peavy 617-918-1829
Region 2 (NJ, NY, PR, VI) John Wilk 212-637-3918
Region 3 (DE, DC, MD, PA, VA, WV) Toll Free or 800-221 -8711
David Byro 215-814-5563
Region 4 (AL, FL, GA, KY, MS, NC, SC, TN) Annette Hill 404-562-8287
Region 5 (IL, IN, Ml, MN, OH, Wl) Glynis Zywicki 312-886-4571
Region 6 (AR, LA, NM, OK, TX) Toll Free or 800-887-6063
David Gray 214-665-2200
Region 7 (IA, KS, MO, NE) Janette Lambert 913-551 -7768
Region 8 (CO, MT, ND, SD, UT, WY) Robert Laidlaw 303-312-7064
Region 9 (AZ, CA, HI, NV, AS, GU) Mark Samolis 415-744-2331
Region IO(AK, ID, OR, WA) Bill Dunbar 206-553-1203
Office of Air and Radiation (OAR) - Oversees air and radiation protection activities of the Agency, including national programs,
technical policies and regulations.
Air Control Technology Assistance Center Main Office 919-541 -5437
Coatings Rules Kim Teal 919-541 -5580
Energy Star - Small Business Jerry Lawson or 202-564-9314
Dona Canales-Higgins 202-564-1353
Federal Small Business Assistance Deborah Elmore 919-541 -5437
General Information and Issues Tom Eagles 202-564-1952
Satellite Broadcasts/Training Dennis Doll 919-541-5693
Transportation and Air Quality Lori Stewart 202-564-1104
36
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Radiation and Indoor Air Deborah Gentry 202-564-9346
Stratospheric Ozone Cindy Newberg 202-564-9729
Acid Rain Rosemary Wolfe 202-564-9176
Office of Congressional and Intergovernmental Relations (OCIR) - Serves as EPA's principal point of contact for
Congress, States and local governments. The Office serves as liaisons with these constituencies on the Agency's major programs
(e.g., Air/Pesticides, Water, Waste) as well as on intergovernmental issues.
Small Business Issues Michelle McKeever 202-564-3688
Legislative Counsel Mark Stevens 202-564-3707
Office of Enforcement and Compliance Assistance (OECA) - OECA's Communication and Small Business Liaison coordinates
OECA's small business and sector efforts and works with each division to minimize negative impacts on programs and activities that
may affect small business.
Communications and Small Business Liaison Ginger Gotliffe 202-564-7072
Small Business Policy Ginger Gotliffe 202-564-7072
Small Communities Ken Harmon 202-564-7049
SBREFA2I3-223 Franjonesi 202-564-7043
SBREFA - General Carolyn Dick 202-564-4007
Cross-cutting Issues Karen Leff 202-564-7068
Audit Policy Catherine Dunn 202-564-2629
Audit Protocols Richard Satterfield 202-564-2456
Compliance Assistance Centers Tracy Back 202-564-7076
Innovations in Compliance Assistance Gina Bushong 202-564-2242
Performance Measurement Lynn Vendinello 202-564-7066
UST Enforcement David Nielson 202-564-4022
Paperwork Reduction Milton Robinson 202-564-2538
Environmental Justice Robert Knox or 202-564-2515
Barry Hill 202-564-2515
Office of Environmental Information (OEI) - Helps ensure that EPA collects high quality environmental information and
makes it available to the American public.
Outreach Coordinator Don Flattery 202-564-4677
Paperwork Burden Reduction Rick Westlund 202-260-2745
Office of Prevention, Pesticides and Toxic Substances (OPPTS) - The OPPTS Small Business Ombudsman provides small
businesses with information about programs managed by OPPTS.
Small Business Liaison/TRI Ombudsman Frank Neuman 202-260-1772
General Information and Issues Priscilla Flattery 202-260-2718
Antimicrobial Ombudsman Yvette Hopkins 703-308-6214
Biopesticides Ombudsman Bob Torla 703-308-8098
Chemical Testing & Information Gathering Frank Kovar 202-260-8130
Design for Environment John Sparks 202-260-1682
Environmental Accounting Kristin Pierre 202-260-3068
High Production Volume Chem./Challenge Program Barbara Lecrynski 202-260-3945
Pesticides Registration Ombudsman Linda Arrington 703-305-5446
PMN Prenotice Coordination Dave Schutz or 202-260-8994
Miriam Wiggins-Lewis or 202-260-3937
Adella Watson 202-260-3752
Pollution Prevention (P2) Lena Ferris or 202-260-2237
P2 Dave Kling or 202-260-3557
P2 Ed Weiler 202-260-2996
P2 State Coordinator Christopher Kent 202-260-3480
Office of Research and Development (ORD) - Conducts research and fosters the sound use of science and technology in
fulfilling EPA's mission to protect human health and safeguard the environment.
General Information and Issues Steve Lingle 202-564-6820
Small Business Innovation Research (SBIR) Jim Gallup 202-564-6823
37
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•nvironmental Technology Verification Program Penny Hansen 202-564-3212
Office of Small and Disadvantaged Business Utilization (OSDBU) - Develops programs to stimulate and improve the
ivolvement of socioeconomic businesses in the overall Agency's acquisition process.
)i rector
General Questions and Issues
National Training Officer
Jeanette Brown
Trina Porter
Elaine Rice
)SDBU Minority and Women-Owned Business Program Coordinators
teadquarters
>egion I (CT, ME, MA, NH, Rl, VTO
^ion 2 (NJ, NY, PR, VI)
>egion 3 (DE, DC, MD, PA, VA, WV)
.egion 4 (AL, FL, GA, KY, MS, NC, SC, TN)
.egion 5 (IL, IN, Ml, MN, OH, Wl)
>egion 6 (AR, LA, NM, OK, TX)
•egion 7 (IA, KS, MO, NE)
.egion 8 (CO, MT, ND, SD, UT, WY)
.egion 9 (AZ, CA, HI, NV, AS, GU)
.egion IO(AK, ID, OR, WA)
Lupe Saldana
Sharon Molden
Otto Salamon
Romona McQueen
Rafael Santamaria or
Matt Robbins
Robert Richardson
Debora Bradford
Anthony Lamaster
Maurice Velasquez
Joe Ochab
Michael Letourneau
202-564-4100
202-564-4322
202-564-4141
202-564-5353
617-918-1062
212-637-3417
215-814-5155
404-562-8110
404-562-8371
312-353-5677
214-665-7406
913-551-7228
303-312-6862
415-744-1628
206-553-1187
>ffice of Solid Waste and Emergency Response (OSWER) - Specific contacts designated by OSWER for small business
ommunications:
ieneral Questions and Issues
Chemical Emergency Preparedness & Prevention
Office - Small Business Liaison
12 Risk Management Plans
PCRA 311-312 Issues
itegrated Contingency Plan ("One Plan")
.CRA/Superfund Ombudsman
Inderground Storage Tanks (UST)
David Nicholas
Carole Cameron
Carole Cameron
David Speights
Bill Finan
Bob Martin
Sammy Ng
202-260-4512
202-260-7938
202-260-7938
202-260-4492
202-260-0030
202-260-5715
703-603-7166
.egional OSWER/Superfund Ombudsmen
.egion I (CT, ME, MA, NH, Rl, VT)
.egion 2 (NJ, NY, PR, VI)
,egion 3 (DE, DC, MD, PA, VA, WV)
>egion 4 (AL, FL, GA, KY, MS, NC, SC, TN)
.egion 5 (IL, IN, Ml, MN, OH, Wl)
legion 6 (AR, LA, NM, OK, TX)
legion 7 (IA, KS, MO, NE)
legion 8 (CO, MT, ND, SD, UT, WY)
(egion 9 (AZ, CA, HI, NV, AS, GU)
legion IO(AK, ID, OR, WA)
John Smaldone
Toll Free
George Zachos
Martin Freeman
Toll Free
Ken Kryszczun
Toll Free
Kathleen Curry
Toll Free
Doug Ballotti
Jeff Clay
Toll Free
Arnold Ondarza
Toll Free
Craig W. Smith, P.E.
Toll Free
Sonya Pennock
Toll Free
Sally Seymour
Debbie Schechter
Toll Free
Lauri Hennessey
617-918-1291
888-283-7626
732-321-6621
732-906-6933
800-438-2474
215-814-3311
800-241-1754
404-562-9548
800-621-8431
312-886-4752
312-353-6261
800-533-3508
214-665-6790
800-223-0425
913-551-7683
800-227-8917x6025
303-312-6600
800-231-3075
415-744-1022
415-744-2178
800-424-4372
206-553-6638
Office of State and Local Relations (OSLR) - Directs scarce public resources toward improving environmental results
:hrough flexible agreements between EPA and States.
Small Entities
Small Towns
Small Communities
Jim Wieber
Steve Wilson
Andy Hanson
202-564-3662
202-564-3646
202-564-3664
38
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Office of Water (OW)- for information about EPA's programs, regulations and activities relating to drinking water, water quality,
ground water, pollution source standards and the protection of wetlands, marine and estuarine areas:
General Information and Issues
Environmental Management Systems
Metal Products and Machinery Rule
Pre-treatment Streamlining Rule
Small Systems Guide
Storm water Permits/Phase II
Test Acceptability Criteria
WAVE^Vogram
Jeff Peterson or
Kitty Miller
Jim Home
Shari Zuskin Barash
Patrick Bradley
Tom Grubs
Wendy Bell
Peter Shanaghan
John Flowers
202-260-5700
202-260-3722
202-260-5802
202-260-7130
202-260-6963
202-260-7270
202-260-9534
202-260-5813
202-260-7288
39
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ABBREVIATIONS AND ACRONYMS
\FS
\HERA
Mr RISC
MRS
MRS
\QS
JASINS
3AAA
-ATC
ICAR
^ERCLA
-PCs
IHIEF
)fE
FIN
ISC
MPACT
MS
OG
PCRA
RP
edSite
IBCUs
ICFC
I EAST
IVAC
U2
IE
JFOTERRA
'M
IIS
GEAN
GR
IBICAP
IICE
ICC
IEEAT
ICEPI
SEPIS
IETSCO
IHIAQ
ILIC
SPTN
IRC
ISCEP
tSFC
>AQPS
>AR
•CIR
>ECA
>EI
>PA
>PEI
>PPT
>PPTS
)RD
>SDBU
)SLR
)SW
)SWER
)W
2
2Rx
AIRS Facility Subsystem
Asbestos Hazard Emergency Response Act
Air Risk Information Center Hotline
Aerometric Information Retrieval System
Anemometric Information Retrieval System
Air Quality Subsystem
Better Assessment Science Integrating Point and Nonpoint Service
Clean Air Act Amendments of 1 990
Clean Air Technology Center
Coordinating Committee for Auto Repairs
Center for Exposure Assessment Modeling
Comprehensive Environmental Response, Compensation and Liability Act
Chlorofluorocarbons (Freon)
Clearinghouse for Inventories and Emission Factors
Design for the Environment
Environmental Financing Information Network
Environmental Information Service Center
Environmental Monitoring for Public Access and Community Tracking
Environmental Management System
Education and Outreach Group
Emergency Planning & Community Right-to-Know Act
(Massachusetts) Environmental Results Program
Federal Facilities Compliance Assistance Center
Historically Black Colleges and Universities
Hydrochlorofluorocarbon
Health Effects Assessment Tables
Heating-Ventilating/Air Conditioning
Indoor Air Quality
Institute for Corporate Environmental Mentoring
International Environmental Referral and Research Network
Integrated Pest Management
Integrated Risk Information System
Local Government Environmental Assistance Network
Local Government Reimbursement (Program)
Maryland Business-Industry Compliance Assistance Project
Methods Information Communication Exchange Service
National Computer Center
New England Environmental Assistance Team
National Center for Environmental Publications and Information
National Environmental Publications Internet Site
National Environmental Training Center for Small Communities
National Hispanic Quality Hotline
National Lead Information Center
National Pesticide Telecommunications Network
National Response Center
National Science Center for Environmental Publications
National Small Flows Clearinghouse
Office of Air Quality Planning and Standards
Office of Air and Radiation
Office of Congressional and Intergovernmental Relations
Office of Enforcement and Compliance Assistance
Office of Environmental Information
Oil Pollution Act
Office of Policy, Economics and Innovation
Office of Pollution Prevention and Toxics
Office of Prevention, Pesticides, and Toxic Substances
Office of Research and Development
Office of Small and Disadvantaged Business Utilization
Office of State and Local Relations
Office of Solid Waste
Office of Solid Waste and Emergency Response
Office of Water
Pollution Prevention
Pollution Prevention Resource Exchange
40
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PAYT
PESP
PIC
PMN
PNEAC
PPA
PP1C
RBLC
RCRA
RFA
RMP
RSKERL
SBAP
SBDC
SBIR
SBO
SBREFA
SNUR
SPCC
SIC
STORET
NTSC
TAIS
TERM
TRI
TSCA
TEN
USED
WAVE
WET
WIMP
Pay-As- You-Throw
Pesticide Environmental Stewardship Program
Public Information Center
Pre-manufacture Notice
Printer's National Compliance Information Assistance Center
Pollution Prevention Act
Pollution Prevention Information Clearinghouse
Reasonably Available Control Technology/Best Available Control Technology/Lowest Achievable Emission
Rate Clearinghouse
Resource Conservation and Recovery Act
Regulatory Flexibility Act
Risk Management Program
Robert S. Kerr Environmental Research Laboratory
Small Business Assistance Program
Small Business Development Center
Small Business Innovation Research
Small Business Ombudsman
Small Business Regulatory Enforcement Fairness Act
Significant New Use Rule
Spill Prevention, Control & Countermeasures
Subsurface Rededication Information
STOrage and RETrieval
Superfund Health Risk Technical Support Center
Toxic Assistance Information Service
Transportation Environmental Resource Center
Toxic Release Inventory
Toxic Substances Control Act
Technology Transfer Network
Underground Storage Tank Program
Water Alliances for Voluntary Efficiency
Whole Effluent Toxicity
Waste Isolation Pilot Plant
41
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INDEX TO SUBJECTS
Abbreviations and Acronyms 40
Accessing Federal Register Documents 19
Acid Rain 25, 37
Agenda (Semiannual Agenda Semiannual Agenda of Regulatory and Deregulator Actions) 18
Agriculture 3,8,20,22,26
Air Quality 17, 19, 20, 22, 25, 28, 30, 36
Air Pollution Training Institute 17
Asbestos 2, 4, 26, 34
Assistance Center(s) I, 2, 7, 8, 10, 22, 26, 28, 33, 36, 27
Assistance Programs 2, 5, 13. 17, 32
Audit Policy 15,37
Audit Protocols 37
Business Assistance Center 10, 22, 28
CAPS Grant Project 17
Catalog of Hazardous and Solid Waste Publications 23
Chemicals Prentice Branch 16
Clean Air Act 5,27,32,33
Clean Air Act Amendments of 1990 5, 13, 33
Clean Air Act Amendments of 1990: A Guide for Small Businesses 16
Clean Air Applicability Determination Index 15
Clean Air Compliance Assistance Enforcement Plan for Small Businesses 8
Clean Air Technology Center 25
Clearinghouse(s) I, 2, 4, 12, 16, 25, 26, 28, 31, 32, 35
Climate Wise 20, 26
Compliance Assistance 8, 15, 16, 17, 18, 22, 24, 28, 36, 37
Compliance Assistance Activity Plan 16
Compliance Assistance Enforcement Policy for Small Businesses 8
Compliance Assistance Centers 2, 7, 8, 26
Compliance Assistance Clearinghouse 16
Compliance Assistance Programs 5
Compliance Assistance Tools 8, 16
Compliance Guides 3,16
Compliance Support 15
Design for Environment 9, 20, 37
Disposal of Solid and Hazardous Waste 16
Dockets 16, 18,24,31,32,34
Drinking Water 11, 18, 19, 26, 27, 39
Economics and Financing 10, 11, 27
Education and Outreach Group 17
Education and Training 17, 18
Electronic Training Resources 18
Emergency Planning and Community Right-to-Know 19, 25, 27, 28, 33
Emissions 20, 25, 26, 30
Energy 9,20,25,26,36
Energy Efficiency 20, 25, 26
Energy Efficiency and Global Climate Change 20
Energy Star 9,20,25,26
Enforcement Alerts 16
Environmental Finance Program 11
Environmental justice 24, 28, 37
Environmentally-Preferable Purchasing Program 12
EPA Offices and Contacts 36
EPA Office of Policy, Economics and Innovation 36
EPA Office of Solid Waste and Emergency Response/Superfund Ombudsmen 10, 17, 38
EPA Small Business Division/Small Business Ombudsman I, 2, 3, 4, 5, 8, 9, 13, 16, 17, 18, 23, 24, 31, 32, 36, 37
EPA Regional Small Business Liaisons 2, 4, 36
EPA Office of Air and Radiation 17, 36
EPA Office of Prevention, Pesticides and Toxic Substances 17, 37
EPA Office of Solid Waste and Emergency Response 10, 17, 38
EPA Office of Water 17, 27, 35, 39
EPA Office of Enforcement and Compliance Assistance 8, 24, 37
EPA Office of Environmental Information 2, 8, 24, 28, 29, 30, 37
EPA Office of Research and Development 11,37
EPA Office of State and Local Relations 38
42
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EPA Office of Congressional and Intergovernmental Relations 4, 37
EPA OSDBU Procurement Opportunities 11
EPCRA Hotline Training Module 17
Fact Sheets I, 7, 16, 23, 24, 26, 33
Federal Register documents, accessing 19
Financing 10, 11,27
Financing Guide for Recycling Businesses 11
Funding Opportunities 11
Government - State, Local, Tribal 5, 8, 11, 13, 17, 18, 19, 21, 23, 26, 27, 30, 37
Grant(s) 2, II, 17,22,29
Hotline(s) I, 2, 3, 4, 9, 11, 13, 16, 17, 18, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36
Hotlines, Clearinghouses & Information Centers I, 2, 25
Indoor Air 20,25,28,31,36
Information Centers 25
Internet 7, 11, 12, 15, 19, 20, 23, 24, 35
Internet sites 15, 23, 24
Labeling 20
Lead 3, 16,29,34,36
Local Government 8, II, 19, 26, 30, 37
Mentor Center 18
Mentor-Protege Program 11,18
Mentioning Programs for Small Businesses, Guide 18
Mentioning Programs 18
Mobile Sources 30
National Center for Environmental Publications and Information 23
National Environmental Publications Internet Site 23
National Environmental Training Center for Small Communities 11
National Technical Information Service 23
New England 10,28,29
New England Environmental Assistance Team 10
Office of Small and Disadvantaged Business Utilization II, 18, 38
OSWER Superfund Document Center 24
Other Small Business Support 13
Outreach Center 12
Ozone Depletion Resource Center: Information for Businesses 17
Pesticides 17,19,20,23,30,37
Pesticides and Worker Safety Program 17
Plain Language 16, 19, 24, 36
Plan in Hand - Training Small Businesses 17
Pollution Prevention 2, 5, 7, 8, 9, 10, 11, 12, 13, 20, 21, 22, 24, 25, 26, 31, 37
Pollution Prevention Act 34
Pollution Prevention Resource Exchange 9
Procurement 11,12
Publications I, 2, 8, 11, 13, 16, 20, 23, 24, 27, 31, 33, 35
Publications for Small Business 2, 8, 23
Radiation/Radon 31, 26
Radon 3.31
RCRA 11,15,33
RCRA Docket: Resource Information and Recovery Act Information Center 24
Recycling 11, 21, 32, 33
Regional Regulatory Fairness Boards 3
Regional Regulatory Small Business Liaisons 10
Regional Programs, EPA 21
Regulations 2, 3, 8, 9, 10, 13, 16, 17, 18, 19, 23, 24, 27, 29, 31, 33, 36, 39
Regulatory Innovation 21
Reinvention Initiatives 8
Research and Development 21
Risk Management Plans (112) 38
Risk Management Program(s) 17, 27, 33
Risk Management Program and Chemical Safety for Businesses 17
Rulemaking(s) 4, 18, 19, 31, 34
Rulemaking and Regulations 18
Rulemaking Affecting Small Entities 18
Sector(s) I, 2, 9, 21, 23, 24, 32, 26,, 37
Sector Notebooks 23, 24
Semiannual Agenda Semiannual Agenda of Regulatory and Deregulator Actions 18
Small Business Administration 11, 27
43
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Small Business Assistance 2, 5, 8, 13, 17, 18, 24, 32, 36
Small Business Compliance Policy 8
Small Business Division I, 2, 3, 13, 16, 36
Small Business Environmental Home Page 2, 8, II, 18, 24
Small Business Gateway Web Site II, 18, 24
Small Business Innovation Research Program 11, 27, 37
Small Business Liaison(s) 2, 4, 10, 36, 37, 38
Small Business Ombudsman 1, 2, 3, 4, 5, 8, 9, 13, 17, 18, 23, 24, 31, 32, 26, 37
Small Business Procurement 11
Small Business Regulatory Enforcement Fairness Act 3, 18
Small Business Source Book on Environmental Auditing 16
Small Business-Specific Services 2, 13, 26
Small Business Strategy 2, 24
Solid Waste Funding: A Guide to Federal Assistance 11
Solid and Hazardous Waste 11,16
Sources for Publications and Guides 23
Spills 33
State(s) I, 2, 4, 5, 7, 8, 10, 11, 13, 16, 17, 18, 19, 20, 23, 24, 25, 27, 29, 31, 32, 34, 37, 38
State and Local Resources 4, 13
State Small Business Assistance Program(s) 5, 8, 13, 32
State Pollution Prevention Technical Assistance Program(s) 2, 13
Storm Water 18,19,26,33,34
Stratospheric Ozone 33, 37
Superfund Document Center 24
Superfund Hotline Training Modules 17
Superfund 24, 27, 33, 34, 38
Support from EPA Regions 10
Sustainable Industry Program 9, 20, 21, 36
Toxic Substances 19, 34
Toxic Substances Control Act 16, 31, 34
Training I, 2, 4, 7, 9, 11, 12, 13, 17, 18, 26, 29, 36, 38
Training for Small Businesses II, 17, 18
Transportation 8,21,23,24,26,30,36
TRI Facility Reporting: Guidance Documents 16
Tribal Government 17, 19, 24, 31
TSCA 16,31,34
UPDATE (Small Business Ombudsman Update) 2, 8, 24
Voluntary Program(s) 8, 20, 21, 30
Waste Management II, 19,21
Wastewater 11, 35
Water 3, 5, 11, 13, 18, 19, 21, 23, 24, 26, 27, 30, 33, 35, 36, 37, 39
Watershed Academy 17
Wetlands 21,35,39
Worker Safety Program, Pesticides 17
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FEEDBACK FORM - SUBMIT YOUR SUGGESTIONS
lease send this form to:
mall Business Ombudsman/Small Business Division
.S. Environmental Protection Agency
riel Rios Bldg.
100 Pennsylvania Ave. NW (1808)
Washington, DC 20460
r Fax to: 202-401-2302
.EASE COMPLETE:
iggestion refers to which heading/topic (or page number) in this Resource Guide?
st your suggestions here or use a separate sheet and attach to this form:
ame
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