United States        Office of Policy,        EPA-231B-01-001
Environmental Protection   Economics, and Innovation    August 2001
Agency          (1808)


Environmental Assistance


Services For


Small Businesses





A Resource Guide

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CONTENTS
             Introduction

             ERA'S Small Business-Specific Services
                 Small Business Division & Small Business Ombudsman	2
                  Small Business Ombudsman Update
                  Small Business Strategy
                  Office of the Small Business Ombudsman Contacts
                 Legislation for Small Business.	3
                  Sx Key Aspects of the Small Business Regulatory Enforcement Fairness Act
                  EPA Small Business Regulatory Rexibility Act Activities
                 Assistance Programs.	5
                  State Small Business Assistance Programs
                  Small Business Ombudsmen and Technical Assistance Directors
                  Compliance Assistance Centers
                  Small Business Compliance Policy
                  Clean Air Act Compliance Assistance Enforcement Policy for Small Businesses
                  Small Business Environmental Home Page
                  Small Business Ombudsman Update
                  Publications for Small Businesses
                  Reinvention Initiatives
                  Industry Sector-based Performance Partnership Programs
                  Design for  Environment
                  Energy 3ar Small Business
                  Pollution Prevention
                  Pollution Prevention Resource Exchange
                 Support from EPA Regions	10
                  Regional Regulatory Small Business Liaisons
                  EPA Office of Solid Waste and Emergency Response/Superfund Ombudsmen
                  New England  Environmental Assistance Team
                  Business Assistance Center
                 Training for Small Businesses.	11
                  EPA Small Business Training
                  Environmental Services and Training Division
                 Funding Opportunities	11
                  Financing Guide for Recycling Businesses
                  Snail Business Innovation Research Program
                  Snail Business Gateway
                  Snail Business Administration Financing
                  Environmental Finance Program for Snail Communities
                  Sb//cf Waste Funding: A Guide to Federal Assistance

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   Small Business Procurement	12
     Office of Small and  Disadvantaged Business Utilization
     Mentor-Protege Program
     Outreach Center
     Environmentally-Preferable Purchasing Program

Other Small Business Support.
   State and Local Resources.	13
     State Small Business Assistance Programs
     Pollution Prevention Technical Assistance Program
     State Contacts
   Compliance Support	15
     Internet Stes
     Audit Policy
     Small Business Source Book on Environmental Auditing
     Audit Protocols
     Compliance Assistance Tools
     TRI Facility Reporting: Guidance Documents
     Clean Air Act Amendments of 1990: A Guide for Small Businesses
     Compliance Assistance Activity Plan
     Compliance Assistance Clearinghouse
     Compliance Guides
     Enforcement Alerts
     New Chemicals Prenotice Branch
     Disposal of Solid and Hazardous Waste
   Education and Training	17
     Education and Outreach Group
     Air Pollution Training Institute
     Ozone Depletion Resource Center: Information for Businesses
     "Ran in Hand" Training Small Businesses
     EPCRA Hotline Training Module
     Center for Chemical Process Safety Grant Project
     Superfund Hotline Training Modules
     Risk Management Program & Chemical Safety for Businesses
     Pesticides and Worker Safety Program
     Watershed Academy
     Office of Small and  Disadvantaged Business Utilization
     Electronic Training Resources
   Mentoring Programs.	18
     The Mentor Center
     Guide to Developing Mentoring Programs for Small Businesses
     Mentor-Protege Program
   Rulemaking and Regulation	18
     Semiannual Agenda of Regulatory and Deregulatory Actions
     Rulemakings Affecting Small Entities
     Accessing Federal Register Documents
     Rain Language

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   Voluntary Programs	20
     Agriculture
     Air Quality
     Energy Efficiency and Global Climate Change
     Labeling
     Laboratories
     Pollution Prevention
     Regulatory Innovation
     Research and Development
     Transportation
     Waste Management
     Water
     Regional Programs
   Sources for Publications and Guides	23
     National Service Center for Environmental Publications
     National Technical Information Service
     National Environmental Publications Internet Ste
     Publications for Small Businesses
     Publication on EPA's Web Ste
     Sector Notebooks
     Fact Sheets
     Dockets
     RCRA Docket: Resource Conservation and Recovery Act Information Center
     OSWERSuperfund  Document Center
   Useful WebSites	24

Hotlines, Clearinghouses&  Information Centers
   Air-Acid Rain, Clean Air, Emissions, Indoor Air	26
   Asbestos
   Climate Wise
   Compliance Assistance Centers
   Drinking Water
   Economics and Rnancing
   Emergency Planning & Community Right-To-Know
   Environmental Jbstice
   General
   Grants
   Lead
   Local Government
   Mobile Sources
   Pesticides
   Pollution Prevention
   Publications
   Radiation/Radon
   Recycling
   Small Business
   Solid & Hazardous Waste
   Spills
   Stratospheric Ozone
   Storm Water

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                 Superfund
                 Toxic Substances
                 Wastewater
                 Wetlands
              EPA Offices and Contacts
                 Office of Policy, Economics and Innovation	37
                 Small Business Division/Small Business Ombudsman
                 Regional Small Business Liaisons
                 Office of Air and Radiation
                 Office of Congressional and Intergovernmental Relations
                 Office of Enforcement and Compliance Assistance
                 Office of Environmental Information
                 Office of Prevention, Pesticides and Toxic Substances
                 Office of Research and Development
                 Office of Small and Disadvantaged Business Utilization
                 Office of Solid Waste and Emergency Response
                 Office of State and Local Relations
                 Office of Water
              Abbreviations and Acronyms

              Index to Subjects

              Feedback Form
NOTE: The material presented in this Resource Guide is current as of August 2001. For revised and updated information on a
specific topic, please check with the contact person or visit the web site listed. This Resource Guide is available at www.epa.gov/sbo.

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INTRODUCTION
In the Fall of 1999, EPA issued Aiming for Excellence, a report developed by the EPA Innovations Task
Force to identify  actions the Agency should undertake  to  accelerate environmental progress and
encourage stewardship. One of the actions identified by the Task Force was the need to assess the value
and accessibility of EPA's many hotlines, clearinghouses, and other support functions available for small
businesses.

At the recommendation of the Task Force, EPA's Small Business Division/ Small Business Ombudsman
inventoried the Agency's suite of environmental services for small businesses to produce this first edition
of Environmental Assistance Services for Small Businesses: A Resource Guide. The Guide lists the many
services available, including hotlines, clearinghouses, web sites, virtual assistance centers, training,
television broadcast programs, publications, guidance documents, fact sheets, brochures, newsletters and
many other printed communications. Additionally, state programs and trade associations provide a very
important  resource  by  working with  EPA  to help small  businesses  meet their environmental
responsibilities efficiently and effectively.

Producing this Resource Guide, which will assist small businesses, state programs,  and small business
assistance providers, is only the first step. We must now evaluate our assistance resources and work in
partnership with other public and private sector assistance providers, small businesses, and EPA program
offices to determine ways to improve our services to the small business community.


We would like to encourage your suggestions and comments on services in this Resource Guide. If you
used a resource that  was not helpful or could be improved, let us know. If you have recommendations
on additional resources that would assist the small business community, we want to know. You will find
a Feedback Form on  page 47 of this Resource Guide or if you prefer, e-mail your comments to Karen
Brown, EPA's Small Business Ombudsman, at brown.karen@epa.gov.
How to Obtain Additional Copies of the Resource Guide

Additional copies of this document can be obtained from:

                Small Business Ombudsman
                U.S. Environmental Protection Agency
                Ariel Rios Building  MC 18O8
                12OO Pennsylvania Ave., NW
                Washington, DC 2O46O

                Telephone:       8OO-368-5888
                                2O2-26O-O49O
                Fax:             2O2-4O1-23O2

                Electronic copy:  www.epa.gov/sbo

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EPA'SSMALL BUSINESS-SPECIFIC SERVICES

EPA assists small business customers in numerous ways. Assistance is available through mechanisms such as: (1) the Small Business
Division/Small Business Ombudsman's Office and  Hotline; (2) Regional Small Business Liaisons; (3) technical  and programmatic EPA
employees throughout EPA headquarters  and  regional  offices;  (4) a variety  of communication  mechanisms such as hotlines,
clearinghouses, newsletters, publications, and web sites; and (5) compliance assistance centers, training, and education programs.
Small Business Division & Small Business Ombudsman

As home to the Small Business Ombudsman (SBO), EPA's Small Business Division serves as small entities' port of entry to the
Agency. The Division is EPA's focal point for small-business-related activities and programs. The Division, under EPA's Small Business
Ombudsman, Karen V. Brown, supports small businesses within the Agency.  Information is available about the SBO and this Division
at www.epa.gov/sbo. The SBO's efforts on behalf of small  businesses include:

    Advocate for small business' needs, interests, and concerns related to regulatory issues and relief inside EPA
    Coordinate small business issues with program offices, regions, and states
    Develop guidance and policies for small businesses
    Resolve disputes between small businesses and EPA dealing with policies and regulations
    Operate a Small Business Hotline (callers may remain  anonymous) 800-368-5888
    Support the Small Business Environmental Home Page with access  to news and events, small business assistance, compliance
    assistance, publications, videos, funding help, industry sector assistance, small business initiatives/policies, pollution prevention/ISO
    14000 information, contact lists, and links useful to small businesses (www.smallbiz-enviroweb.org)
    Participate on regulatory development work groups representing small business interests
    Promote education and outreach to small businesses
    Coordinate meeting with the Deputy Administrator and Small Business Trade Associations
    Provide to  small business copies of 350 publications, regulations, guidance, and tools listed in Publications for Small Businesses (call
    800-368-5888 or 202-260-0490)
    Receive and respond to questions and  complaints related to asbestos regulatory requirements
    Manage contracts,  grants, and cooperative agreements to strengthen State Small  Business Ombudsman  Technical Assistance
    Programs
    Oversee CAAA State Section 507 Programs (technical assistance, ombudsmen, Compliance Advisory Panel) and submit a  Report
    to  Congress on their status.

The Ombudsman's  office prepares  a semi-annual Small Business Ombudsman Update with current information on regulations,
programs, assistance, contact names and numbers, and other environmental information of special interest to small businesses.  The
Update also provides the status of high visibility Agency actions as well as  State programs and initiatives.  Free copies can be obtained
by calling 800-368-5888 or viewed at www.epa.gov/sbo.

The Small Business  Division is revising its Small Business Strategy to  highlight policies and approaches that can help the Agency
achieve its goals in away that is relevant to the small business community.  The revised  Strategy will integrate an awareness of small
business into all of the Agency's core functions, paying special attention to the potential impact that our regulatory activities may have
on small businesses and identifying alternative waysthey can meet and even exceed the requirements of our regulations. Contact Karen
Brown  at 202-260-1390.

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Office of the Small Business Division/Small Business Ombudsman Contacts

Main Office N umber                                                   202-260-0490
Toll-free Hotline                                                      800-368-5888
Small Business Ombudsman               Karen  Brown                   202-260-1390
Asbestos; Pesticides; Agriculture          William Crosswhite             202-260-6804
Asbestos; Lead;  Radon                    Larry Tessier                   202-260-1946
Hazardous Waste; TRI; EPCRA            James Malcolm                  202-260-1616
Water                                  TomNakley                    202-260-1863


Legislation for Small Business

Congress enacted the Regulatory Flexibility Act (RFA) in September, 1980, to ensure EPA and other federal agencies considered a rule's
impact  on small  businesses before promulgation. It also gives small entities a voice when EPA makes policy determinations in shaping
its rules.  In March, 1996, the Small Business Regulatory Enforcement Fairness Act (SBREFA) became law, amending and strengthening
the RFA. SBREFA serves to foster a government environment that is more responsive to small business and other small entities.


Six Key Aspects of SBREFA:

SBREFA contains six key areas of regulatory reform:

    Regulatory Compliance amplification:  Federal agencies must develop compliance guides written  in plain English to help small
    businesses understand how to comply with regulations that may have an effect on them.  Agencies must also develop a program
    for providing small entities with informed guidance on complying with applicable laws and  regulations.

    Equal Access to Jjstice Amendments: Under certain circumstances,  small businesses can recover attorneys' fees and court costs
    in a court or administrative hearing, even when they lose.

    Congressional Review: Congress has provided itself with a process by which it can review and, if necessary, disapprove regulations
    with which it takes issue.

    Regulatory Enforcement Reform of Penalties: Each regulatory agency must establish a policy to reduce and, where appropriate, even
    waive civil penalties for minor violations under certain circumstances.

    Small Business Advocacy Review Panels: For proposed rules subject to the Regulatory Flexibility Act, EPA must solicit  input from
    the small businesses that will be subject to the rules and  make these findings public.  This  process is aided by the SBA's Office of
    Advocacy and the Office of Management and Budget.

•  Oversight  of Regulatory Enforcement: Aida Alvarez, the SBA Administrator, appointed  Gail McDonald  as the Small  Business and
  Agriculture Regulatory Enforcement Fairness Ombudsman on February 1, 2000. She also permitted the members of 10 Regional
  Regulatory Fairness Boards to assist the National Ombudsman in receiving small businesses' comments about enforcement activities
  of federal regulatory agencies. The five Fairness Board members appointed in each region are small business owners and operators.


Subtitle B of SBREFA created the  National Ombudsman and 10 Regional Fairness Boards  to  provide small businesses with  the
opportunity to comment on enforcement activity by federal regulatory agencies.  Through this provision, Congress and the President
have provided a  way that small businesses can express their views and  share their experiences about federal regulatory activity.
The National Ombudsman and the Fairness Boards receive comments about federal compliance and enforcement activities from small

                                                         3

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businesses, and report these findings to Congress every year. The report will give each agency a kind of "customer satisfaction rating"
by evaluating the enforcement activities of regulatory agency personnel and rating the responsiveness to small business regional and
program offices of the regulatory agencies.
Regulatory Enforcement Ombudsman
P Receive comments from small business on
  compliance and enforcement actions
P Review small business concerns
P Report annually to Congress
10 Regional Fairness Boards
P Members are small business owners/operators
P Report to the National Ombudsman about
  comments and issues specific to their region
P Contribute to the annual report to Congress.
For additional information about SBREFA, the National Ombudsman or the Regulatory Fair ness Boards, call SBA'stoll free line
REG-FAIR or 888-734-3247) or visit www.sba.gov/regfair.
EPA SBREFA Activities

To ensure more meaningful small business input in the regulatory development process and to foster a government environment that
is more responsive to small business and other small  entities, EPA has implemented RFA/SBREFA compliance programs, including
enhanced outreach efforts to small businesses.  The Agency's Informal Guidance Program for small entities includes the Asbestos and
Small Business Ombudsman at Headquarters who serves as a "first stop shop" for multi-media compliance information; Regional small
business liaisons who  serve as local resources;  various  hotlines and clearinghouses which are available to small entities; and technical
and program staff located throughout both Headquarters and Regional offices who are available to answer quest ions in their subject area
or who refer small entities to the appropriate State and local resources.

Additionally, EPA has considered morethan 140 of the Review Panels' recommendationsto addressthe particular concerns of regulated
small entities. EPA'sOffice of the Small Bu si ness Advocacy Chair (Tom Kelly, 202-564-4000) manages pre-regulatory, interagency panels
to review  Regulatory Flexibility issues and helps coordinate  all  of the Agency's small  business activities,  including those aimed at
compliance assistance. That Office also provides guidance, training, record keeping, reporting, and general support in implementation
of the RFA/SBREFA throughout the Agency. It also provides coordination and support for the Panel process and advises EPA's program
offices on how the RFA/SBREFA Panel process can fit into their rulemaking schedule, how to involve SBA and OMB in the process, and
the implications of the results of their screening analysis.

EPA produces a Tracking Report which follows the development  of rules in which small entities may be interested, or which have the
potential to affect them. The report also tracks the status of rules which maybe subject to certain procedural requirements under the
RFA/SBREFA. You can get a copy of the EPA Tracking Report: Rules Affect ing Small Entities from the Small Business Ombudsman (800-
368-5888 or 202-260-0490) or from EPA's Small Business Advocacy Chair web site at www.epa.gov/sbrefa. More information about
SBREFA and other environmental laws and  issues applicable to small business  is available from the  following  contacts, or  at
www.epa.gov/sbrefa and www.epa.gov/smallbusiness/regs.htm.
SBREFA Advocacy Chair
SBREFA Panels
SBREFA 213-223 (Office of Enforcement & Compliance)
SBREFA - General (Office of Enforcement  & Compliance)
Small Business Legislative Issues
Small Communities
Small Business Issues (Office of Congressional &
  Intergovernmental Relations)
Tom Kelly
Tom Kelly
Fran Jbnesi
Carolyn Dick
Tom McCully
Shirley Howard
Michelle McKeever
202-564-4000
202-564-4000
202-564-7043
202-564-4007
202-564-6582
202-564-6571
202-564-3688

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Assistance Programs

The State Small Business Assistance Program (SBAP) was established to provide technical assistance to small businesses at the
state level in response to requirements in the Clean Air Act Amendments of 1990 (CAAA). Each state program is required to include
three components: (1) appointment of a State Small  Business Ombudsman; (2) establishment of a comprehensive small business
assistance program; and (3) appointment of a seven-member State Compliance Advisory Panel. The intent wasto assist small businesses
in meetingtheCAAA's requirements. In recent years, many of the programs expanded to include other environmental areas including
water and waste. The State Ombudsman acts as an advocate for the small business community in matters that affect it under the Clean
Air Act. The Small Business Assistance Program is the technical and administrative support component within the state government.
The State Compliance Advisory Panel, which includes four small businessownersor representatives, determinesthe overall effectiveness
of the  state  SBAP.   Information  about  the SBOs  and SBAPs  for  any  state at  www.smallbiz-enviroweb.org/sbap.html or
www.epa.gov/ttn/sbap/offices.html. State program web sites, such asthosefor  SBAPs as well as state environmental agencies (including
pollution prevention programs and compliance assistance programs), can be accessed at: www.smallbiz-enviroweb.org/seasbapweb.html.
State Ombudsmen and Technical Assistance Directors are listed below.
             SMALL BUSINESS OMBUDSMEN AND TECHNICAL ASSISTANCE DIRECTORS
             STATE
                            OMBUDSMAN
                                                   PHONE
                                                                           TECH.ASST. DIR.
                                                                                                PHONE
              AL
              AK
              AZ
Gary Ellis


Bill Smyth


Jack Bale
334-394-4352
N  800-533-2336


907-451-2177
800-510-2332

602-207-4281
S 800-234-5677 x 4337
                                                                           Mike Sherman
                                                                           Jack Bale
                                                                                                334-271-7873
                                                                                                N 800-533-2336
                                                                                                602-207-4281
                                                                                                S 800-234-5677x4337
              AZ
         Maricopa County

              AR
              CA
              CA
        South Coast AQMD

              CO
Kathleen Tschogl


Tim Brown


NickMelliadis
916-323-6791
S 800-272-4572

909-396-3235
S 800-388-2121

303-692-2135
S 800-886-7689
Richard Polito


Sherry Hopper


Peter Venturini


Larry Kolczak


Chuck Hix
                                                                                                602-506-5102
501-682-0824
S 888-233-0326

916-445-0650
S 800-272-4572

909-396-3215
S 800-388-2121

303-692-3148
              CT
                            Tracy Babbidge
                      860-424-3382
                      S 800-760-7036
              DE

              DC

              FL
Kim Finch

Sandra Handon

Elsa Bishop
302-739-6400

202-535-1722

850-414-8399
S 800- 722-7457
Olivia Achuko

Elsa Bishop
202-535-2997

850-414-8399
S 800-722-7457
              GA


              HI

              ID

              IL
Patrick Felling

Sally Tarowsky

Don Squires
808- 586-4528

208-373-0472

217-785-1625
S 888-372-1996
Anita Dorsey-Word


Robert Tarn




Roslyn Jackson
                                                                   404-362-4842
                                                                   877-429-6255

                                                                   808-586-4200
                                                                                                217-524-0169
                                                                                                S 800-252-3998

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STATE
                  OMBUDSMAN
                                          PHONE
                                                                    TECH.ASST. DIR.
                                                                                            PHONE
IA
IN
KS
KY
LA
MA
MD
ME
Ml
MN
MO
MS
MT

NC
NE
NH
NJ
NM
NV
NY
ND

OH

OK
OR


Erika Seydel-Cheney
Janet Neff
Rose Marie Wilmoth
Jm Friloux

Don Jackson
Ron Dyer
Cindy Douglas
Charlie Kennedy

Jesse T ho m pso n
Bonnie Rouse

Edythe McKinney
Tom Franklin
Rudolph Cartier
Chuck McCarty
RitaTrujillo
Marcia Manley
Keith Lashway
Dana Mount

Mark Shanahan

Steve Thompson



317-232-8598
S 800-451-6027 x 2-8598
785-296-0669
N 800-357-6087
502-564-2150 x 128
N 800-926-8111
225-765-0735
S 800-259-2890

410-631-3165
S 800-633-6101 x 3772
207-287-4152
S 800-789-9802
517-241-3518
N 800-662-9278
651-297-8615
S 800-985-4247

601-961-5167
N 800-725-6112
406-444-3641
N 800-433-8773
919-733-0823
N 877-623-6748
402-471-8697
603-271-1379
S 800-837-0656
609-292-3863
N 800-643-6090
505-328-5150
N 800-810-7227
775687-4670 x3162
S 800-992-0900 x4670
518-292-5340
N 800-782-8369
701-328-5150
S 800-755-1625
614-728-3540
S 800-225-5051
405-702-7100


John Konefes

Richard Nelson
Gregory Copley
Dick Lehr

Andrew Gosden
Roy Krout
Dave Fiedler
Troy Johnson
Byron Shaw
Randy Wolfe


Tony Pendola

Rudolph Cartier
Ky Asral
Steve Dubyk
Janet Goodman
Marian Mudar, Ph.D.
Chuck McDonald

Rick Carleski

Kyle Arthur
Jll Inahara

319-273-8905
S 800- 422-31 09

785-532^999
N 800-578-8898
606-257-1131
N 800-562-2327
225-765-2453
S 800-259-2890

410-631^158
S 800-633-6101 x4158
207-287-8550
S 800-789-9802
517-373-0607
N 800-662-9278
651-296-7767
S 800-657-3938
573-526-6627
N 800-361-4827
601-961-5166
N 800-725-6112


919-733-0824
N 877-623-6748

603-271-1379
S 800-837-0656
609-292-3600
S 877-753-1 151
505-8272859
N 800-810-7227
775-687-4670 x3067
S 800-992-0900 x4670
518-402-7462 or 402-6924
S 800-780-7227
701-328-5188
S 800-755-1625
614-728-1742

405-702-6100
N 800-869-1400
503-229-6147
S 800-452-4011
  PA
                  Bruce McLanahan
                                          717-772-5942
                                                                     Gerald (Ted) Laubach
                                                                                            717-787-9257

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             STATE
                             OMBUDSMAN
                                                    PHONE
                                                                             TECH.ASST. DIR.
                                                                                                  PHONE
              PR

               Rl

              SC
                             LuisVelez
                             Phyllis Copel and
                                                    787-384-8614
                       803-898-8982
                       N 800-819-9001
                                               Maria Rivera

                                               Joe Antonio

                                               James Robinson
                                              787-294-0101  x324

                                              401-222-6822  x4410

                                              803-896-8984
                                              N  800-819-9001
              SD


              TN


              TX


              UT


              VT


              VA


              VI


              WA

              WV


              Wl
                             Joe Nadenicek
Ernest Blankenship
Israel Anderson
Renette Anderson
John Daniel
Bernard Brady
                             Pam Christenson
605-773-3836
S 800-438-3367

615-741-5262
N  800-734-3619

512-239-5319
N  800-447-2827

801-536-4478
N  800-458-0145
                       804-698-4311
                       S 800-592-5482
                       360-407-6803
                                                    608-267-9384
                                                    N  800-435-7287
Linda Sadler


Tamra Shae-Oatman


Ron Reece


Judy Mirro


Richard Rasmussen


Marylyn A. Staple!on


Bernard Brady

Fred Durham


Renee Lesja- Bashel
615-532-8012
N  800-734-3619

512-239-1066
N  800-447-2827

801-536-4091
N  800-270-4440

802-241-3745
S 800-974-9559

804-698-4394
S 800-592-5482

340-774-3320 x5167
340-714-9529 (Hotline)

360-407-6803

304-926-3734
S 800-982-2474

608-267-6153
N  800-435-7287
              WY            Dan Clark

     Note: S = State     N = National
                                                    307-777-7388
                                                                             Charles Raffelson
                                                                                                  307-777-7347
Compliance Assistance Centers are innovative virtual (telecommunications based) centers which help small and medium-size
businesses understand and comply with federal environmental regulatory requirements.  Tracy Back (202-564-7076) serves as EPA's
contact for the Centers.

Ten Compliance Assistance Centers have been sponsored by EPA as of Fall, 2000.  To reach all the centers, access the Internet at
www.assistancecenters.net. Brief descriptions of each, as well as individual web sites, are listed below:

    National Metal Finishing Resource Center
    Provides comprehensive environmental compliance, technical assistance and  pollution  prevention  information to the metal
    finishing industry, www.nmfrc.org

    Printer's N ational Compliance Information Assistance Center (PN EAC)
    Provides compliance and pollution prevention fact sheets, case studies, and training, as well as two e-mail discussion groups on
    technical and regulatory issues, www.pneac.org or  888-USPN EAC (888-877-6322)

    CCAR GreenLink™ (Automotive Compliance Information Assistance Center)
    Helps the  automotive service and repair community identify flexible, common sense  ways to comply with  environmental
    requirements,  www.ccar-greenlink.org

    N ational Agriculture Compliance Assistance Center
    Serves as the "first stop" for information about environmental requirements that affect the agriculture community.
    www.epa.gov/oeca.ag or  888-663-2155
    ChemAlliance (Chemical Manufacturers)
    Provides innovative web site features to direct chemical manufacturers to information resources and plain-language compliance

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    material,  www.chemalliance.org

    Local Government Environmental Assistance N etwork (LGEAN)
    Serves asa"first-stop-shop" by providing environmental management, planning, and regulatory information for local government
    officials, managers and staff, www.lgean.org or 877-TO-LGEAN (877-865-4326)

    Paintings and Coatings Resource Center
    Provides regulatory compliance and pollution prevention information to printed wiring board manufacturers, industry vendors
    and suppliers, and others,  www.paintcenter.org

    Printed Wiring Board Resource Center
    Provides regulatory compliance and pollution prevention information to organic coatingfacilities, industry vendors, suppliers, and
    others, www.pwbrc.org

    Transportation Environmental Resource Center (TERC)
    Provides compliance assistance information for each mode of transportation  - air,  shipping  and  barging, rail, and trucking.
    www.transource.org or  888-459-0656

    Federal Facilities Compliance Assistance Center (FedSte)
    The "first-stop" for  information about environmental  laws and  regulations that  affect Federal departments and agencies.
    www.epa.gov/oeca/fedfac/cfa


EPA's Small Business Compliance Policy, revised Spring 2000, is intended to promote environmental compliance among small
businesses by  providing incentives for voluntary discovery, prompt disclosure and correction of violations. Under this policy, EPA
will eliminate or reduce civil penalties provided the small business satisfies certain criteria.  Additional information about the revised
Policy is available from Ginger Gotliffe at 202-564-7072 or at www.es.epa.gov/oeca/smbusi.html.


EPA's Office  of Enforcement  and  Compliance Assurance has established the  Clean Air Act  Compliance Assistance
Enforcement Policy for Small Businesses. This policy provides small businesses with a limited grace period to correct violations
revealed during requested assistance from a State Small Business Assistance Program established  under Section 507 of the Clean Air
Act Amendments.  Additional  information about the policy can be obtained by  requesting Item 1-13  from  EPA's Small  Business
Ombudsman's Office. Call 800-368-5888 or 202-260-1211;  there is no charge for the publication.


The Small Business Environmental Home Page (www.smallbiz-enviroweb.org/compliance.html) provides access to additional
compliance assistance tools including regulatory updates focused on small business, a general regulatory calendar, and links to state
environmental  agencies, SBAPs, and funding information, as well as to  regulatory search sites.  The Home Page contact is Audrey
Zelanko (412-577-2649).


The Small Business Ombudsman Update, published semi-annually, is an excellent source of environmental information of special
interest to small businesses. The L/pcfafeprovidesthe status of high visibility actions, and descriptive and contact information for EPA
as well as State programs and initiatives.  Copies can be obtained at no charge by calling 800-368-5888 or visiting www.epa.gov/sbo.


Publicationsfor Small Businesses is a list of publications compiled to help small businesses and other interested parties understand
environmental trends, requirements, and  regulations. This list, and the publications cited, are free and are available from EPA's Small
Business Ombudsman at 202-260-0490 or 800-368-5888 or  at  the web site www.epa.gov/sbo.


EPA's Office of Policy, Economics, and Innovation is home to  the Agency's Reinvention Initiatives which include a number of
programs and  activities of particular interest to small businesses:

    Environmental Management Systems provide information on  policies, tools, and case studies related to EMSuse and development.
    Call Dave Guest at 202-260-0571 or access www.epa.gov/ems.
    National Environmental  Performance  Track is a  voluntary  recognition  program for  companies that achieve high levels of
    environmental protection.  Call toll-free 888-339-PTRK or accesswww.epa.gov/performancetrack.
    Partners for the Environment is a collection of voluntary programs that are available to  help participants improve environmental
    performance. Call Kate Sjthoff at 202-260-9795 or see www.epa.gov/partners.
    Project XL and XL Communities are experimental  projects designed  to test alternative regulatory strategies that promise better
    environmental and public health protection than that provided through existing regulations. Check www.epa.gov/proiectxl or
    contact Donna Perlaat 202-260-0495.

    SBREFA offers expanded  opportunities for small entities to  participate in the development of certain  regulations. Call Tom Kelly
    at 202-564-0400 or see www.epa.gov/sbrefa.
    The Small  Business Ombudsman serves as the gateway for  small  businesses to contact EPA  and an  internal  advocate for small

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    business interests within the Agency.  Call Karen Brown at 202-260-0490 or use the toll-free Hotline 800-368-5888, or access
    www.epa.gov/sbo.
    Stakeholder Involvement  is highlighted through mechanisms and tools designed to increase the public's role in environmental
    decision-making and to  make their involvement  more meaningful. More information is available at www.epa.gov/stakeholders.


Through the  Industry Sector-based  Performance Partnership  Programs, EPA works with selected industry sectors
(composed predominantly of small  businesses) to devise new and better ways to reduce pollution and conserve resources. These
partnership programs aim to provide incentives and remove barriers for companies to continuously improve their environmental
performance,  while  easing the  costs  and  burdens  of regulation.    Contact  Bob  Benson at 202-260-8668 or  visit
www.epa.gov/sustainableindustry/.

Design for Environment (DfE) helps business incorporate environmental considerations in the design of products, processes, and
technical management systems and examine cross-media impacts, energy and resource use, and the risks from unregulated hazardous
chemicals.  To learn more, call Jbhn Sparks at 202-260-1682 or access www.epa.gov/dfe.

Energy Star Small Business is designed to foster efforts to achieve superior energy performance and prevent air pollution while
increasing the value of a small business.  For Energy Star information, visit www.epa.gov/smallbiz or call 888-STAR YES (888-782-
7937) or contact Jerry Lawson at 202-564-9314 or DonaCanales-Higginsat 202-564-1353.

EPA's efforts in support of Pollution Prevention (P2) are centered in the Office of Pollution Prevent ion and Toxics (OPPT). OPPT
works to promote pollution prevention both inside and outside the Agency in several ways,  such as using voluntary pollution
reduction programs, engaging in partnerships, providing technical  assistance, funding demonstration projects, and incorporating
cost-effective pollution prevention  alter natives into regulations and other initiatives. More information is available from Dave Kling
at 202-260-3557 or at www.epa.gov/p2.

The Pollution Prevention Resource Exchange  (P2Rx) is a network of nine regional pollution prevention centers that offer a
variety of resources, including information for specific industry sectors, training, libraries, referrals, and research.  P2Rx provides
information that is easily accessible  and easy to search; collects, synthesizes and updates technical  information; and identifies experts
and other sources of  information.   Contact Jni Cook  at 217-244-6553  or  via  e-mail at icook@wmrc.uiuc.edu  or  visit
www.epa.gov/p2/p2rxfact.htm.
P2Rx Contacts:

Regions 1-2 (ME, NH, VT, MA, CT, Rl, NY)
Andy Bray
617-367-8558x306
www.newmoa.org

Regions 3-4 (NC, X, VA, DE, N J. WV,
  GA, KY, TN.MSFL.AL, MD, PA)
Jbhn Calcagni
919-715-6534
wrrc.p2pays.org

Region 5 (MM, Wl, IN, OH, Ml, IL)
Deb Jacobson
630-472-5019
www.glrppr.uiuc.edu

Region 6 (TX, NM, OK, AR, LA)
Eddie Gonzalez
915-747-6273
www.p2.utep.edu

Region 7 (IA, NE, KS MO)
Rick Yoder, PE
402-472-1183
www.p2.ric.org
                                                      Region 8 (CO, MT, ND.SD.UT, WY)
                                                      Dr. Michael P. Vogel, Director
                                                      406-994-3451
                                                      www.montana.edu/wwwpeaks

                                                      Region 9 (AZ,CA, HI,  NV)
                                                      Isao Kobashi
                                                      408-566-4560
                                                      www.westp2net.org
                                                      Region 10: (WA, ID, OR, AK)
                                                      Blair Henry
                                                      206-352-2050
                                                      www.pprc.org
                                                      and
                                                      Crispin Stutzman
                                                      206-352-2050
                                                      www.pprc.org
                                                      Islands (HI, AS GU, PR, VI)
                                                      Jackie Miller
                                                      808-956-7361
                                                      www2.hawaii.edu/~wrrc/lslandsP2.html

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Support from EPA Regions


EPA Regional Offices have designated liaisons and ombudsmen to help small businesses and states within their geographical areawith
issues related to environmental compliance, regulations, and programs.

EPA Regional Regulatory Small Business Liaisons:
Region 1 (CT, ME, MA, NH, Rl, VT)
Region 2 (NJ, NY, PR, VI)
Region 3 (DE, DC, MD, PA, VA, WV)
Region 4 (AL, FL, GA, KY, MS, N C, X, TN )
Region 5 (IL, IN, Ml, MN, OH, Wl)
Region 6 (AR, LA, NM.OK, TX)
Region 7 (IA, KSj MO, NE)
Region 8 (CO, MT, ND.SD, UT, WY)
Region9(AZ,CA, HI, NV, ASGU)
Region 10 (AK, ID, OR, WA)
EPA Office of Solid Waste and Emergency
Headquarters (Washington, D.C.)
Region 1 (CT, ME, MA, NH, Rl, VT)
Region 2 (NJ. NY, PR, VI)
Region 3 (DE, DC, MD, PA, VA, WV)
Region 4 (AL, FL, GA, KY, MS, N C, X, TN )
Region 5 (IL, IN, Ml, MN, OH, Wl)

Region 6 (AR, LA, NM,OK, TX)
Region 7 (IA, KS MO, NE)
Region 8 (CO, MT, ND, SD, UT, WY)
Region 9 (AZ, CA, HI, NV, ASGU)
Region 10 (AK, ID, OR, WA)
D wight Peavy
Ron Lockwood
Toll Free or
David Byro
Annette Hill
GlynisZywicki
Toll Free or
David Gray
Janette Lambert
Robert Laid law
Mark Samolis
Bill Dunbar
Response/Superfund Ombudsmen:
Bob Martin
Jbhn Smaldone
TOLL FREE
George Zachos
Martin Freeman
TOLL FREE
Ken Kryszczun
TOLL FREE
Kathleen Curry
TOLL FREE
DougBallotti
Jeff Clay
TOLL FREE
Arnold Ondarza
TOLL FREE
Craig W. Smith, P.E.
TOLL FREE
Sonya Pennock
TOLL FREE
Sally Seymour
Debbie Schechter
TOLL FREE
Lauri Hennessey
617-918-1829
212-637-3413
800-221-8711
215-814-5563
404-562-8287
312-886-4571
800-887-6063
214-665-2200
913-551-7768
303-312-7064
415-744-2331
206-553-1203

202-260-5715
617-918-1291
888-283-7626
732-321-6621
732-906-6933
800-438-2474
215-814-3311
800-241-1754
404-562-9548
800-621-8431
312-886-4752
312-353-6261
800-533-3508
214-665-6790
800-223-0425
913-551-7683
800-227-8917x6025
303-312-6600
800-231-3075
415-744-1022
415-744-2178
800-424-4372
206-553-6638
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EPA Region 1's New England Environmental Assistance Team (NEEAT) helps New England small businesses involved in
printing, wood furniture manufacturing, metal finishing, or auto repair/auto body business, with compliance and waysto cut pollution
and waste. Call 800-906-3328 for more information. Call 617-918-1718 for a copy of financing Pollution Prevention Investments: A Guide
for Small and Medium-Sized Businesses.

EPA Region 3's Business Assistance Center, a non-regulatory office offering fast answersto the regulated community's quest ions,
also helps explore new options and waysto eliminate waste and improve competitiveness. Assistance is available to small and mid-
sized businesses in the Mid-Atlantic states (DE, DC, MD, PA, VA, WV).  Also available: Grasping for Air, The Small Business Guide
to Key Federal  & State Air Regulations. Call 800-228-8711 or visit the Center's web site: www.epa.gov/region03/sbac.
Training for Small  Businesses


EPA Small BusinessTraining is a national outreach effort which provides industry-specific telecasts, videotapes, and manuals on
air rules affecting small businesses. Contact Dennis Doll at 919-541-5693 or visit www.epa.gov/oar/oaqps/eog/sbt.html.

The Environmental Services and Training Division improves the public health and environmental conditions of the nation's small
communities by providing training and training-related information and referral services in the areas of wastewater, drinking water,
and solid waste. Call 800-624-8301 or visit www.estd.wvu.edu.
Funding Opportunities

EPA's Financing Guide for Recycling Businesses is designed to make the process of identifying and securing new sources of capital
for new and expanding recycling enterprises more efficient.  Contact Cathy Bruneske at 703-308-7898 or visit
www.epa.gov/docs/epaoswer/non-hw/recycle/finguide/index.htm


EPA's Off ice of Research and Development (ORD) manages the Small Business Innovation Research (SBIR) program to fund
development and commercialization of new environmental technologies.  Competitive solicitations covering air and water pollution
control, solid  and  hazardous waste management,  pollution prevention  and  environmental  monitoring  are issued annually.
Approximately 40 Phase I technologies are funded with $70,000 awards for 6 months.  Phase I winners are invited to participate in
Phase II solicitation  from which  about 10-15 Phase II technologies are funded with up to $295,000 over two years.  Abstracts of
awards, previoussolicit at ions and various publications are available through the website at www.epa.gov/ncerqa/sbir, the SBIR Helpline
at 800-490-9194, or from Jm Gallup at 202-564-6823.


The Small Bu si ness Gateway (www.epa.gov/smallbusiness) web site provides information for small businesses interested in saving
money and funding sources, as does the Small Business Environmental Home Page (www.smallbiz-enviroweb.org/funding.html).


The Small Business Administration's (SBA) Financing programs and services assist clients in starting a business,  developing
a business plan, obtaining short- and long-term financing, marketing, and managing.  SBA also  provides management and technical
assistance, business  planning, financing, and access to federal contracts. Four types of SBA lending and equity  investment programs
are available: the 7(a) Loan Guaranty Program; the 7(m) MicroLoan Program (loans up to $25,000); the 504 Certified Development
Company Loan Program; and the Small Business Investment Company Program. A full description of SBA programs and  loans, SBIR
solicitations, regional offices, and SBA lenders is available through  a direct modem connection via 800-697-4636, or connect via the
internet at www.sbaonline.sba.gov.  800-8-ASKSBA (800-827-5722) directs callers to their nearest SBA District Office.


EPA's Environmental Finance Program  for Small  Communities provides assistance in a community's search for creative
approaches to funding an environmental project. EPA provides financial technical assistance to the regulated community and advice
and recommendationsto the Agency on environmental finance issues, trends, and options. A web page of environmental financial tools
is available at www.epa.gov/efinpage or 202-564-1151.


EPA's brochure entitled Solid Waste Funding: A Guide to Federal Assistance describes a variety of funding sources for  solid waste
research and management  programs available to State and local governments, the general public and small businesses. Most of the
funding available from EPA is in the form of grants and cooperative agreements.  To order copies of  this brochure, call  the RCRA
Hotline at 800-424-9346. For more information on EPA grant/cooperative agreement guidance, applications, and procedures, contact
the EPA Grants Administration Division at 202-564-5315 or access the web site at www.epa.gov/epaoswer/osw/topics.htm.
                                                        11

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Small Business Procurement

EPA's Office of Small and Disadvantaged Business Utilization (OSDBU) develops policy related to procurements and
provides technical  and management  assistance to  small, disadvantaged business enterprises, women-owned  entities, Alaskan
Indian/American Natives and HBCUs. For further information regarding procurement opportunities, contact the OSDBU main office
at  202-564-4100 or Trina Porter at  202-564-4322.  OSDBU's National  Training Officer is  Elaine Rice, 202-564-4141  or  visit
www.epa.gov/OSDBU for more information.  OSDBU established a Mentor-Protege Program to improve the skills and expertise of
small disadvantaged and women-owned businesses seeking opportunitiesthrough EPA contracts. Contact OSDBU staff at 202-564-
4100 to learn more about the Program.


The OSDBU Outreach Center allows small, minority, and women-owned firms to come in to use its facilities to "surf the Internet
for businessopportunities. Experienced personnel are availableto provide assistance.  The Outreach Center operates from 9:00 am.
until 4:00 p.m.; appointments can  be made by calling 202-564-4100.


Contacts within the Office for Small and Disadvantaged Business Utilization are listed below:

Director                                             Jeanette Brown                 202-564-4100
General Questions and Issues                           Trina Porter                    202-564-4322
National Training Officer                               Elaine Rice                     202-564-4141


OSDBU Minority and Women-Owned Business Program Coordinators:

Headquarters                                         Lupe Saldana                   202-564-5353
Region 1 (CT, ME, MA, NH,RI, VTO                      Sharon Molden                 617-918-1062
Region 2 (NJ NY, PR, VI)                               Otto Salamon                  212-637-3417
Region 3 (DE, DC, MD, PA, VA, WV)                     Romona McQueen              215-814-5155
Region 4 (AL, FL, GA, KY, MS,NC,SC,TN)               Rafael Santamariaor             404-562-8110
                                                    Matt Robbins                  404-562-8371
Region 5 (IL, IN, Ml, MN.OH.WI)                       Robert Richardson              312-353-5677
Region 6 (AR, LA, NM,OK, TX)                         Debora Bradford               214-665-7406
Region 7 (IA, KS MO,  NE)                              Anthony Lamaster              913-551-7228
Region 8 (CO, MT, ND,SD,UT, WY)                    Maurice Velasquez              303-312-6862
Region 9 (AZ, CA, HI, NV, AS.GU)                      JbeOchab                     415-744-1628
Region 10 (AK, ID, OR, WA)                           Michael Letourneau              206-553-1687
EPA's Pollution Prevention Division's Environmentally-Preferable Purchasing Program is of interest to  many companies,
including small businesses, that manufacture, distribute, or provide" green" products and services-those that present fewer potential
risks to the environment and human health. The Federal government (the single largest purchaser of goods and services in the US)
is increasingly factoring environmental considerations into its procurement decisions.  Small businesses can gain avast amount of
information concerning the Federal acquisition process in the booklet, Selling Environmental Products to the Government, which maybe
viewed at www.epa.qov/oppt/epp, or may be obtained in hard copy by calling the Pollution Prevention Information Clearinghouse at
202-260-1023.
                                                      12

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OTHER SMALL BU SI NESS SUPPORT


State and Local Resources

States are a valuable resource for technical and environmental compliance assistance. In addition to the contacts for both the State
Small Business Assistance Programs (found in the Small Business-Specific Services sect ion ofthisGu/cte) and the Pollution Prevention
Technical  Assistance Programs (see below), they provide other resources such as toll free hotline numbers, State Small Business
Ombudsmen, and information  and assistance from their environmental agencies. Key state contacts can be found on the following
web  sites,  which  are funded  by   EPA's Small  Business  Division:  www.smallbiz-enviroweb.org/seasbapweb.html  and at
www.epa.gov/ttn/sbap/offices.html.


State Small Business Assistance Programs(SBAPs) were established originally by the Clean Air Act Amendments (CAAA)
of 1990. These programs also offer help with other environmental media such as water and waste.  Each state designates a Small
Business Ombudsman (SBO) who operates the SBAP and helps small businesses understand state and Federal regulations. Contact
information for the SBO  for any state can  be found in the Small  Business-Specific  Services section of this Guide or at
www.epa.gov/ttn/sbap/offices.html.


Many states have Pollution Prevention Technical Assistance Programs (TAPs).  TAPs are an excellent resource for small
businesses, as these Programs provide businesses with personalized assistance either by phone or in person. Many have technical
specialists with expertise in particular industries. Some are associated with government agencies, while others are independent
organizations. Services include free,  confidential, on-site technical assistance; workshops; materials exchanges; publications; and
training. These programs are specialized to help businesses reduce waste while maintaining or increasing profits. Contacts are listed
by state below, or visit www.wpa.gov/p2/stateoffices.htm or www.epa.gov/opptintr/p2home.state.htm.
  STATE POLLUTION PREVENTION  TECHNICAL ASSISTANCE PROGRAM CONTACTS
Region 1

US EPA  Region 1
Abby Swaine
Ph: 617-918-1841

MA  STEP Program
Paul Richard
Ph: 617-626-1042

Narragansett BayComm.
JamesMcCaughey
Ph:  401-222-6680
Connecticut DEP
Kim Trella
Ph:  860-424-3234

Toxic Use Reduction Inst.
Janet Clark
Ph: 978-934-3346

Vermont ANR
Gary Gulka
Ph: 802-241-3626
Maine DEP
Chris Rushton
Ph: 207-287-7100

New Hampshire DES
Stephanie D'Agostino
Ph:  603-271-6398

NEWMOA
Terri Goldberg
Ph:  617-367-8558
Massachusetts OTA
Scott Fortier
Ph: 617-626-1090

Rhode Island DEM
Richard Enander
Ph:  401-222-4700
Region 2

US EPA Region 2
MarciaSeidner
Ph: 212-637-3584
and
Deborah Freeman
Ph:  212-637-3730
New Jersey DEP
Melinda Dower
Ph: 609-292-1122

Puerto Rico Environment
Carlos Gonzales
Ph:  809-765-7517x381
NJTAP
Laura Battista
Ph: 973-596-5864
NYDEC-P2Unit
Mary Werner
Ph:  518-402-9483
Region 3

US EPA Region 3
Jeff Burke
Ph: 215-814-2761
Delaware DNR
Phil Cherry
Ph:  302-739-4403
MD Dept of Environment
Laura Armstrong
Ph:  410-631-4119
PA Dept of Environ.
Ed Pinero
Ph: 717-783-0542
PA Technical Assistance
Virginia DEQ
West Virginia DEP-OWR
                                                     13

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Jack Gido
Ph:  814-865-0427
Sharon K. Baxter
Ph:  804-698-4344
Leroy Gilbert
Ph:  304-484-6269
Region 4

US EPA Region 4
Dan Ahern
Ph: 404-562-9028

Kentucky DEP
Vicki Pettus
Ph:  502-564-6716

South Carolina DH EC
Robert Burgess
Ph:  803-898-3971
Alabama DEM - P2 Unit
Gary Ellis
Ph:  334-213-4303

Kentucky P2 Center
Cam Metcalf
Ph: 502-852-0965

SC Center for Envir. Policy
LeAnn Herren
Ph:  803-777-4568
Florida DEP - P2 Program
Julie Abcarian
Ph:  850-488-0300

Mississippi DEQ
CelinaSumrall
Ph:  601-961-5746

Tennessee DEC
Angle Pitcock
Ph:  615-532-0760
Georgia DNR- P2AD
Renee Goodley
Ph:  404-651-8831

NCDEHNR
Gary Hunt
Ph:  919-715-6500
Region 5

US EPA Region 5
Phil Kaplan
Ph:  312-353-4669

Michigan DEQ
Marcia Horan
Ph:  517-373-9122

Ohio EPA
Michael Kelley
Ph: 614-644-3469

Nat'l Farmstead Program
Liz N evers
Ph:  608-265-2774
Illinois EPA
Becky Lockart
Ph:  217-524-9642

Minnesota (MN TAP)
Cindy McComas
Ph:  612-624-1330

University of Wisconsin
Tom Blewett
Ph:  608-262-0936
IL Waste Mgmt & Res. Ctr.
Tim Lindsey
Ph:  217-333-8955
Indiana DEM
Jbhn Chavez
Ph: 317-233-6661
MN Pollution Control Agency MN Off. Env. Assist.
Cindy Hilmoe
Ph:  651-296-7783

Wisconsin DNR
Lynn Persson
Ph:  608-267-3763
Clean Manufacturing Tech & Safe Materials Institute
Alice Smith
Ph: 765-463-4749
Ken Brown
Ph:  651-215-0241
Region 6

US EPA Region 6
Jby Campbell
Ph:  214-665-0836

New Mexico ED
Patricia Gallagher
Ph:  505-827-0677
Arkansas I DC
James Gilson
Ph: 501-682-0744

Oklahoma DEQ
Dianne Wilkins
Ph:  405-702-0128
Gulf Coast Hazardous Substance Research
Jack Hopper
Ph:  409-880-8785
Louisiana DEQ
Gary Jbhnson
Ph:  504-765-0739

Texas NRCC
Ken Zarker
Ph:  512-239-3145
Louisiana TAP
Univ. of New Orleans
Ph:  504-286-6305

TX Manuf Assist Ctr
Conrad Soltero
Ph:  915-747-5930
                             Lower Colorado River Authority
                             Mark Jbhnson
                             Ph: 512-473-3200
Region 7

US EPA Region 7
Gary Bertram
Ph:  913-551-7533

Kansas DHE
Janet Neff
Ph:  785-296-0669
Iowa DNR
Scott Vander Hart
Ph:  515-281-6275

KSU - P2 Institute
Ryan Green
Ph:  800-578-8898
IA Waste Reduction Ctr.
Jbhn Konefes
Ph: 319-273-8905

Missouri DNR-TAP
David Goggins
Ph: 573-526-6627
IOWA DED
Wendy Walker
Ph:  515-242-4761

Nebraska DEQ,
P2 Office
Jbe Francis
Ph:  402-471-6974
                                                    14

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MAMTC
Anne Brown
Ph: 316-276-9505
N E Business Development Center
Rick Yoder
Ph:  402-595-2381
Region 8

US EPA Region 8
Linda Walters
Ph: 303-312-6385

South Dakota DENR
Dennis Clarke
Ph: 605-773-4254
Colorado DHE
Parry Burnap
Ph:  303-692-2975

Utah DEQ
Sonja Wallace
Ph:  801-536-4477
Montana P2 Program
Michael P. Vogel
Ph:  406-994-3451

Wyoming DEQ
Stephen Roseberry
Ph:  307-777-6105
ND Dept. of Health
David Glatt
Ph:  701-328-5166
Region 9

US EPA Region 9
Eileen Sheehan
Ph: 415-744-2190

CA Toxic Substance Control
Kathy Barwick
Ph:  916-323-9560
Arizona DEQ
^bcqueline Maye
Ph:  602-207-4607

UCLA P2 Center
Billy Remain
Ph:  310-825-2654
CA Integrated Waste Mgmt Board
BillOrr
Ph:  916-255-2490
California EPA
Terri Cronin
HI Dept. of Health
Marilyn Aguilar
Ph:  808-586-7496
CA Energy Comm.
Clint Lowell
Ph:  916-654-4554

NVSm BusDevCtr
Kevin Dick
Ph: 775-689-6677
                              Western Regional Poll Prev Network
                              Isao Kobashi
                              Ph: 408-441-1195
Region 10

US EPA Region 10
Carolyn Gangmark
Ph:  206-553-4072

Washington DEC
Lynn Helbrecht
Ph:  360-407-6760
Alaska DEC
Tom Turner
Ph: 907-269-7582
Idaho DEQ
Katie Sewell
Ph:  208-373-0465
Oregon DEQ
Marianne Fitzgerald
Ph:  503-229-5946
Pacific Northwest P2 Resource Center
Crispin Stutzman
Ph: 206-352-2050
Compliance Support

EPA has several Internet sitesthat provide useful compliance assistance information and materials for small businesses. Many public
libraries provide access to the Internet at minimal or no cost.  EPA's Small Business Home Page (www.epa.gov/sbo) is a good place
to start because it links with many other related web sites. Other useful web sites include:

    EPA's Home Page (www.epa.gov)
    Compliance Assistance Home Page (www.epa.gov/oeca/oc)
    Clean Air Applicability Determination Index (http://es.epa.gov/oeca/eptdd/adi)
    Technology Transfer Network (www.epa.gov.ttn/)
    Office of ate Remediation (www.epa.gov/oeca/osre)
    Office of Regulatory Enforcement (www.epa.gov/oeca/ore)
    RCRA On-line (www.epa.gov/rcraonline/)
    Enviro$en$e (http://es.epa.gov/)
The Incentives for Self-Policing Policy (or "Audit  Policy") serves to encourage regulated entities through incentives to
voluntarily discover, promptly disclose, expeditiously correct, and prevent violations of federal environmental reguirements.  In
addition, the policy is intended to improve the freguency and guality of environmental auditing and self-monitoring. More detailed
information is available from Catherine D unn at 202-564-2629 or at http://es.epa.gov/oeca/ore/apolguid.html..
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The Small Business Source Book on Environmental Auditing provides information on environmental auditing resources relevant
to small businesses. Auditing is a valuable tool that helps minimize liability, avoids compliance costs associated with new projects, and
identifies opportunities for improved operating practices.  The Source Book is available by calling EPA's Small Business D ivision at 800-
368-5888 or by visiting the web site www.epa.gov/sbo.


To assist the regulated community, including small businesses, in conducting environmental audits, EPA is issuing a set of Voluntary
Environmental Compliance Audit Protocol manuals.  Each protocol offers guidance on key requirements, defines regulatory
terms,  and provides an overview of the federal laws affecting a particular environmental  management area.  The protocols can be
obtained by contacting Richard Satterfield at 202-564-2456 or at EPA's web site: www.epa.gov/oeca/ccsmd/profile.html.


Compliance Assistance Tools is a booklet which  provides a brief outline of resources  and tools currently available or  under
development for over a dozen industries. The booklet, which includes databases, documents, web sites, videos, plain language guides
and contact information, is available through EPA'sOffice of Compliance. To receive acopy, call 800-368-5888 and request Item B-8.


TRI Facility Reporting: Guidance Documents were developed for  a number  of the industries subject  to the TRI  reporting
requirements (EPCRA 313). In addition to these  Guides, a document entitled EPCRA 313 Questions and Answers is available. These
Guides provide clear and concise explanations of the mandates and report ing requirements. Contact Frank Neuman at 202-260-1772.


EPA's booklet, The Clean Air Act Amendments of 1990: A  Guide for Small Businesses, provides small businesses with a brad
overview of the Act's complex requirements and the effects they are likely to have, in general, on small business. The Guide provides
contactsfor obtaining additional information. Accompanyingthe booklet isafour-page summary entitled What A Small Business Should
Know About the Clean Air Act. Copies can be obtained from the EPA Small Ombudsman's Office at 202-260-0490 or 800-368-5888.


EPA's annual Compliance Assistance Activity Plan is a compilation of compliance assistance activities planned agency-wide for
fiscal year 2001 (FY01).  The Plan only includes EPA activities and  partnership activities in which  EPA is substantially involved  and
includes projects from all regional and program offices. The first version of the Plan  (fiscal year 2001) is being finalized for late 2000
and will be available to the public. A draft version  can be reviewed  at www.seattle.battelle.org/epa-icaa: hard copies can be obtained
from the 0 EGA Information Center, docket #EC-2000-001  at 202-564-2572, via e-mail at docket.oeca@epamail.epa.gov or by mail
at USEPA, OECA Docket, Docket #  EC-2000-001,  1200 Pennsylvania Ave, NW, Washington, D.C. 20460.


A National Compliance Assistance Clearinghouse serves as a central depository  of compliance assistance information and
resources.  It is a web site that provides:  easy access to a network of compliance assistance providers;  a comprehensive list of
compliance assistance tools and materials; and a forum for providers to share the latest information to facilitate collaboration and
avoid duplication. Access the site at www.epa.gov/clearinghouse or contact Emily Chow at 202-564-7071 or chow.emily@epa.gov
for additional information.


Compliance Guides are published by EPA for rules expected to have a significant economic impact on a substantial number of small
entities. These Guides, written in plain language, state actions a small entity must take to  comply with a rule or group of rules. For
copies of Compliance Guides, call EPA's Regulatory Management Staff at 202-564-5480 or the Small Business Advocacy  Chair web
site at www.epa.gov/sbrefa.


EPA's Regulatory Management Staff maintains an electronic Small Business Regulatory Library at www.epa.gov/regagenda. This
site helps small  businesses face the challenge of learning about and complying with environmental regulations.  The site helps viewers
quickly access information on new rules EPA is developing; well-explained sources of current regulatory and legal information; and
links to popular web references for small businesses. Contact  Darryl Adams at 202-564-6569 for additional  information.


EPA's Office of Enforcement and Compliance Assistance periodically produces Enforcement Alerts. Each Alert is intended to
inform and educate the public and regulated community of important environmental enforcement issues, recent trends, and significant
enforcement actions. The information contained in each issue should help the regulated community anticipate and prevent violations
of federal environmental laws and applicable regulationsthat could otherwise lead to  enforcement action.  All current and back issues
can be found at www.epa.gov/oeca/ore/enfalert, or by contacting Virginia Bueno at 202-564-8684.


The OPPT NewChemicalsPrenotice Branch assists potential submitters of pre-manufacture not ices (PMNs) under the Toxic
Substances Control Act (TSCA) in deter mining whet her their chemical substances require PMNs and for compliance with procedural,
technical or regulatory requirements prior to submitting a PMN.  Contact Dave Schutz at 202-260-8994; Miriam Wiggins-Lewis at
202-260-3937;  or Adella Watson at 202-260-3752.  For questions about forms, publications, etc., call the TSCA Hotline: 202-554-
1404;  Fax:  202-554-5603; e-mail: tscahotline@epamail.epa.gov.



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The Office of Solid Waste (OSW) provides information regarding appropriate Disposal of Solid and Hazardous Waste to small
businesses using paper and electronic resources.  Fact sheets such as Managing Used Oil: Advice for Small Businesses are available by
contacting David N icholasat 202-260-4512, or bvvisitingwww.epa.gov/epaoswer/hazwaste/recycle/usedoil/usedoil.htm. Other helpful
web   sites    are   www.epa.gov/epaoswer/osw/rrrold.htm,   www.epa.gov/epaoswer/osw/index.htm,   and
www.epa.gov/epaoswer/hazwaste/ldr/dyespigs.htm.


EPA's Business Assistance Center, in close partnership with the state small business assistance programs within Region 3, awarded
a cooperative agreement to develop Grasping for Air, the Small Business Guide to Key Federal & State Air Regulations
(EPA-903-B-99-004). The Guide's purpose is to help small businesses understand federal and state Clean Air Act regulations. State
sections exist for DE, DC, MD, PA, VA, and WV.  The Guide may be obtained online at www.epa.gov/region03/sbac or by contacting
the Center at 215-814-5425 (or 800-228-8711from within  Region 3).


Education and Training

EPA provides education and trainingto the regulated community, some of which addressesthe needsand concernsof small businesses.
Below are education and training assistance programs arranged according to the Office that provides primary support for the effort.

The Office of Air and Radiation (OAR) has an Education  and Outreach Group (EOG) which has a national effort focused on
training for small businesses,  providing industry-specific telecasts, videotapes,  and manuals on air rules affecting small businesses.
Contact Dennis Doll at 919-541-5693 or by e-mail: doll.dennis@epa.gov. This small business training effort aims to helps small
businesses comply with new air rules. Duringtelecasts, U.S EPA rulewriter explainstheruleto viewers. Viewers'faxed or phoned-in
guest ions are answered on the air by the experts.  A free manual containing references and resources accompanies the telecast. Tapes
of telecasts and manuals are available to State and local agencies to add their own agency-specific guidelines and/or distribute. State
and local air agency inspectors regularly view these telecasts, giving  regulators and the regulated small business community the
opportunity to receive the same information on  new  rules, www.epa.gov/oar/oagps/eog/.

Partnerships are developed among various parts of EPA and other Federal  agencies, State governments and agencies, local agencies,
universities and  colleges,  industry, and trade associations.  These partners co-sponsor telecasts by providing speakers, organizing
viewing sites, advertising to small businesses, and duplicating materials for viewers.  Other telecasts developed  by associations or
universities may have little or  no U.S EPA participation but  could be helpful to small businesses. These telecasts are aired on the Air
Pollution Distance Learning Network astime and resources permit.

EOG  provides the Air  Pollution  Training  Institute  (APTI-within  OAR's Office of Air Quality Planning and Standards)
self-instructional training materials to small business compliance assistance  providers, e.g., Small Business Assistance Programs, Small
Business Ombudsmen.  Delivery met hods include classroom, telecourse, self-instructional courses and the web. APTI also supports
State,  local and tribal programs through special  course and workshop offerings and through the development of internal training
programs.  Details are available at www.epa.gov/airprogm/oar/oagps/eog/apti.html.


OAR's Ozone Depletion Resource Center:  Information for  Businesses is a source for information regarding CFCs, many
refrigerants, related regulations, and guidance. Visit www.epa.gov/ozone/resource/business.html for details.


The Office of Solid Waste and Emergency Response (OSWER) has several training initiatives, a number of which were developed
specifically with small businesses in mind.  Details concerning these training modules can be found at www.epa.gov/owswercepp.ap-
trai.htm. They include:

    "Plan in Hand" Training Small Businesses which focuses on chemical accident prevention and Risk Management Programs.
    It includes materials that  will help small  businesses develop workshops tailored to their individual  needs.

    EPCRA Hotline Training Module, an accidental release prevention program.

    The Center for Chemical  Process Safety (CCPS) Grant Project, an EPA-funded project by the American Institute of
    Chemical  Engineers'  Center  for Chemical  Process Safety to  develop  a  Risk Management  Program training  for small- and
    medium-sized enterprises.

    Superfund Hotline Training Modules provide an introductory overview of EPA regulations under the Emergency Planning
    and Community Right-to-Know  Act (EPCRA) and the Comprehensive Environmental Response, Compensation, and Liability Act
    (CERCLA).


OSWER's Risk Management Program & Chemical Safety for Businesseswebsiteishometo infer mat ion regarding EPA's Risk
Management Program, RMPand chemical software, and EPCRA Tier II information, www.epa.gov/swercepp/bus-ind.htm
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The Office of Prevention, Pesticides, and Toxic Substances (OPPTS) supports the Pesticides and Worker Safety Program. This
Program strives to protect workers performing hand labor operations in fields treated with  pesticides, workers at farms, forests,
nurseries, and greenhouses, and pesticide handlers who mix, load, apply, or otherwise handle pesticides.
www.epa.gov/oppfead1safety/workers/training.htm


The Office of W at er(OW)sponsorst he Watershed Academy which providestraining and information on implement ing watershed
approaches to local, state, tribal, and federal officials and private practitioners of watershed management.  Information about these
courses the Academy  offers, as well as contact information for  watershed  courses that  are taught  by others is  available at
www.epa.gov/owow/watershed/wacademy.html. Course descriptions, information about EPA-sponsored watershed trainingcourses,
and other EPA Training Programs can be accessed when you click on "Training" ontheOW Home Page:  www.epa.gov/ow/.  Some
of the training courses offered include:

    BASINS (Better Assessment Science Integrating Point and Nonpoint Sources)
    Drinking Water Academy
    Pretreatment Course
    Permit Writers' Course
    Storm Water Permitting and  Management Training
    Water Quality Standards Academy
    Whole Effluent Toxicity (WET) Training Course


The Office of Small and Disadvantaged Business Utilization (OSDBU) conducts counseling sessions to provide "hands-on"
guidance for small businesses seeking to do business with EPA. Most sessions are two parts: the first focuses on how to market your
firm to EPA, including information on doing  business electronically;  and the second  part of the session provides an opportunity to
market one-on-one to EPA program officials. For more information on the sessions and attending contact Elaine Rice at 202-260-4899.


EPA's Electronic Training Resources provide education and training for small businesses through the following web sites:

U.S EPA Small Business Gateway Page - www.epa.gov/smallbusiness/
U.S EPA Small Business Assistance Program - www.epa.gov/ttn/sbap/
U.S EPA Small Business Ombudsman - www.epa.gov/sbo

Other helpful web sites:
Small Business Environmental Home Page - www.smallbiz-enviroweb.org/
Small Business Development Centers-www.sbaonline.sba.gov/SBDC/


Mentoring Programs

The Institute for  Corporate Environmental Mentoring (ICEM) operates The  Mentor Center, funded in part  through an EPA
cooperative agreement with the N ational Environmental Education and Training Foundation. To explore your mentoring options, visit
the web site: www.mentor-center.org

EPA's Guide to Developing Mentoring Programsfor Small Businessesassiststrade associations and federal, state, and local
regulatory agencies by  providing  effective ways to develop and  implement compliance assistance mentoring programs for small
businesses. For additional information, call Ginger Gotliffe at 202-564-7072.

EPA's Office of Small and Disadvantaged Business Utilization (OSDBU) operates a Mentor-Protege Program which provides
assistance to small disadvantaged and women-owned businesses in strengthening their technical, administrative, and  managerial skills.
TheProgram'sgoalisto increasethe number ofthesebusinessessuccessfullycompetingfor contract opportunitieswithEPA. Contact
the OSDBU office at 202-564-4100.
Rulemakinq and  Regulations

EPA publishes the Semiannual Agenda of Regulatory and Deregulatory Actionsio update the public about regulations currently
under development, reviews of existing regulations, and rulemakings completed or canceled since the last Agenda. Also, each EPA
Program Office maintains a Docket Center where the public can review the Agency's rulemaking materials, read Federal Register
notices, public comments sent to EPA, and all other major documents generated as a regulation is being developed. The Docket also
provides a repository for any comments the public wishes to make on any rule.  Viewers can use the electronic Small Business
Regulatory Library to perform an in-depth search especially tailored to small business of projected and completed EPA regulatory
actions.  The library is accessed at www.epa.gov/regagenda. Additionally, the Agency's Small Business Ombudsman provides guidance
and explanations of environmental regulations. Hotline:  800-368-5888;  DC area:  202-260-1211



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Rulemakinqs Affecting Small Entities

EPA indicates if an action is expected to have an impact on small businesses, governments, or nonprofit organizations within the
section of t he Agenda entitled "Small Entities Affected." Copies oft he Agenda are available at no charge.  To be placed on the mailing
list  for copies of future editions, please contact Janice Gray-Ndunguru by mail at (MC 1806A), 1200 Pennsylvania Avenue NW,
Washington, DC 20460; or electronically at ndunguru.janice@epa.gov;  or by phone at 202-564-6572.

Congress has created a number of requirements that agencies must meet when they issue regulations. These requirements are
designed to support the creation of quality regulations and protect the rights of people affected by agencies' rules. These requirements
are contained in the Administrative Procedure Act, the Regulatory Flexibility Act as amended by the Small Business Regulatory
Enforcement Fairness Act, the Unfunded Mandates Reform Act, the Paperwork Reduction Act, the N ational Technology Transfer and
Advancement  Act,  and  the   Congressional  Review  Act.    Information  on  many of  these  statutes  is  available  at
www.law.cornell.edu/uscode.

The Regulatory Flexibility Act (RFA), section 610, requiresthat within ten years of promulgation an agency review those regulations
that have or will have a significant economic impact on a substantial number of small entities. The results of these reviews determine
whether a rule continues unchanged, is amended, or withdrawn. Forthcoming 610 reviews are announced in the " Prerule" section
of the Agenda.  Small entities are encouraged to provide comments on the need to change these rules, and about  how rules could
be made  clearer or  more effective, or regarding conflicting or overlapping requirements with other Federal or State regulations.
Comments should be directed to the contact person listed inthe Ajencfaentry.  General questions about EPA's610 review program
or suggest ions for other rulesto be reviewed should be directed to Philip  Schwartz (MC 1806A), 1200 Pennsylvania Avenue NW,
Washington, DC 20460; fax: 202-564-7299, e-mail: schwartz.philip@epa.gov.

The President has also ordered that agencies meet a number of requirements when issuing  regulations. Of particular significance for
EPA rulemakings are Executive Orders 12866 (Regulatory Planning and  Review),  13045 (Children's Health Protection), 13084
(Consultation and Coordination with Indian Tribal Governments),  and  13132 (Federalism). You can find information on these and
other Executive orders at www.library.whitehouse.gov.


Accessing Federal Register Documents

Many local libraries maintain paper  copies of or provide electronic access to both the Federal Register and the Semiannual Regulatory
Agenda, or they can direct you to a source for these documents. EPA provides notice via e-mail of the Agency's 12 Federal Register
(FR) document collections which include: air; water; wastes and emergency response; pesticides; toxic substances; right-to-know and
toxic release inventory; environmental impacts; endangered species; meetings; the Science Advisory Board; daily full-text notices with
page  numbers;  and  general  information.    For  more  information  and  to  subscribe  via  our   FR  Web  site,  visit:
www.epa.gov/fedrgstr/subscribe.htm. If you have e-mail without full Internet access, please  send an e-mail to envsubset@epa.gov to
request instructions for subscribing to the EPA Federal Register list servers.

Several web sites allow access to the full text of Federal Register documents. The Government Printing Office site  has a number of
databases online including the Unified Agenda and the Federal Register going back to 1994. This site is the official source for the
electronic Federal Register. It provides public access viaTelnet, Internet, and  dial-up connection and  is located at www.access.gpo.gov.
EPA's site, www.epa.gov/fedrgstr, has environmental rules issued by EPA and other Federal agencies dating back to October 1994 and
lets you search by date, page citation or keyword. It includes links to the Regulatory Information Service Center and Government
Printing Office sites.


Plain Language

EPA established a pilot program aimed at  improving both the clarity and comprehension of regulatory language. Under the pilot, a
number of regulations cutting across all program areas have been written or revised using more concise language and restructured
to allow usersto find information more quickly. For more information,  contact Jane Stewart-Yeager at 202-564-6559. Some of the
EPA regulations and  requirements now  available in "plain English" include:

    National Emission Standards for Hazardous Air Pollutants: Publicly Owned Treatment Works (Proposal)

    National Emission Standards for Hazardous Air Pollutants for Manufacturing of Nutritional Yeast (Proposal)

    Hazardous Remediation Waste Management Requirements (HWIR-media) Air Quality Index Reporting (Proposal)

    Revision of Existing Variance and Exemption Regulations to Comply with the Safe Drinking Water  Act (Proposal and Final)

    Reimbursement to Local Governments for Emergency Responses to Hazardous  Substances Releases (Interim  Final)

    Emergency Planning  and Community  Right-to-Know  Programs;  Amendments to Hazardous Chemical Reporting  Thresholds,
    Streamlining Requirements (Proposal)

    National Priorities List of Uncontrolled Hazardous Waste Stes (Proposals and Finals)


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    National Pollutant Discharge and Elimination System-Revision of the Water Pollution Control Program Addressing Storm Water
    Discharges (Proposal)

    Class V Injection Wells Underground Injection Control Regulations, Revisions (Proposal).


Voluntary Programs

EPA's Offices and Regions Conduct Voluntary Partnership Programs aimed at  improving environmental performance.  These
partnership programs welcome small businesses as participants, and some reach out to them  specifically  (e.g., Sector-based
Performance Partnership Programs, Energy Star Small Business, and National Metal Finishing Strategic Goals Program).  Descriptions
of the voluntary programsare provided below, and also at theweb sitewww.epa.gov/ooauieag/partners/programs list.html#ag. Also,
details on the Agency's  partnership programs  are noted in the Partners for the Environment Brochure, or  in  Partners for the
Environment -A Catalogue of Agency Partnership Programs. Both publications are available at no cost by calling Kate Sjthoff at 202-
260-9795 or via the Internet at www.epa.gov/partners/brochure.html.


Agriculture

AgSTARpromotescost-effectivemethodsfor reducing methane emissions at dairy and swine operationsthrough improved  manure
management.  202-564-9041 orwww.epa.gov/agstar

Pesticide Environmental Stewardship promotes integrated pest management and reduces pesticide risk in agricultural and
nonagricultural settings. 800-972-7717 or www.pesp.org

Ruminant Livestock Efficiency reduces methane emissionsfrom ruminant livestock operations. 202-564-9043 or www.epa.gov.rlep


Air Quality

Indoor Air Quality (Indoor  Environments) promotes simple, low-cost methods for reducing indoor air  quality risks.  202-
564-9733 or www.epa.gov/iaq


Energy Efficiency And Global Climate Change

Climate Wise reduces industrial greenhouse gas emissions and energy co ststhrough comprehensive pollution prevent ion and energy
efficiency programs. 202-260-4407 or www.wpa.gov/climatewise

Coalbed Methane Out reach  encourages profit able recovery and  use of methane liberated from coal mines by helping identify viable
technologies, markets and finance sources.  202-564-9468 or www.wpa.gov/coalbed

Energy Star Programs and Labeling maximize energy efficiency in commercial, industrial, and residential settings by promoting
new building and product design and practices. 888-STAR-YESor www.wpa.gov/energystar

Energy Star Small Business helps small businesses learn ways to reduce energy consumption,  and thus lower their costs by
demonstrating low-cost and no-cost ways to cut energy usage.   888-STAR YES (888-782-7937) www.epa.gov/smallbiz

Landfill Methane Outreach reduces methane emissions from landfills by installing products to
capture gases and produce electricity, steam, or boiler fuel.  202-564-9768 or www.epa.gov/lmop

Natural Gas STAR encourages the natural gas industry to reduce leaksthrough cost-effective best management practices.
202-260-9793 or www.epa.gov/gasstar

State and  Local Outreach reduces greenhouse gas emissions from  states and local communities by empowering officials with
information and technical assistance. For details, call 202-260-4314 or visit www.epa.gov/globalwarming

Voluntary Aluminum Industrial Partnership reduces perfluorocarbon gas emissions from aluminum smelting. 202-564-9044


Labeling

Consumer Labeling Initiative promoteseasier-to-read labelson household cleanersand pesticidesto improve  consumer safety.
202-260-3435 or www.epa.gov/oppintr/labeling

Laboratories


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The National  Environmental Laboratory Accreditation Conference (NELAC) is a voluntary association formed to establish and
promote performance standards for  the  inspection and  operation of environmental laboratories in support of the  National
Environmental Laboratory Accreditation Program.  Contact Jeanne Hankinsat 919-541-1120 or http://www.epa.gov/ttn/nelac/


Pollution Prevention
Design for Environment helps businesses incorporate environmental considerations into the design of products, processes, and
technical and management systems.  202-260-6710 or www.epa.gov/dfe

Environmental Accounting increases business understanding of environmental costs and incorporation of these costs into routine
operations. 202-260-3844 or www.epa.gov/oppintr/acctr

Green Chemistry promotes the design of chemical products and processes that reduce or eliminate the use and generation of
hazardous substances. 202-260-3960 or www.epa.gov/dfe/greenchem


Regulatory Innovation

National Environmental Performance Track is designed to motivateand reward top environmental  performance by recognizing
companies which exceed  minimum requirements and take extra steps to reduce and prevent pollution.  Performance Track defines
what it means to be a top  environmental performer and provides incentives to motivate further improvements. More information can
be obtained by calling 888-339-PTRK (888-339-7875) or by accessing the web site at www.epa.gov/performancetrack or inquiries can
be e-mailed to ptrack@indecon.com.

National Metal Finishing Strategic Goals Program involves a partnership with a predominantly small business sector, providing
metal finishers with innovative pollution prevention techniques,  resulting in a  smarter way  of operating that benefits both the
environment and the industry's bottom line. 202-260-2748 or www.epa.gov/sustainableindustry/metfin.htm

Project XL allows companies to test  alternative appro aches that achieve cleaner and cheaper  environmental results than would be
realized under existing requirements.  For more information call 202-260-5754 or visit www.epa.gov/ProjectXL/.

Sustainable Industry Program develops, tests, and implements industry-specific policy recommendationsthat will remove barriers
to innovation and  provide  incentives  for better environmental performance.  Working largely with  sectors comprised of small
businesses, EPA staff learn traitsand trends of a sector, and identifythe driversand barriersto improving environmental performance
sector-wide. Call Bob Benson (202-260-8668) for more information or visit the Program web site: www.epa.gov/sustainableindustry.


Research and Development

Environmental Technology Verification Program verifiesthe performance characteristics of commercial-ready environmental
technologiesthrough the evaluation of objective and quality-assured data. Contact Penny Hansen at 202-564-3212 or www.epa.gov/etv.


Transportation

Transportation  Partners Program fosters innovative transportation solutions nationwide to reduce air  pollution, water
contamination and habitat destruction. The programs focuses its attention on three broad types of emission reduction programs:
community designs or redevelopment  strategies that  facilitate walking, bicycling, and transit; economic incentives and market-based
approaches to overall trip reductions; and technology-based projects that improve the alternatives to single-occupant vehicle travel.
 202-260-2769 or www.epa.gov/tp/.


Waste Management

Waste Minimization National Plan reduces persistent, bioaccumulative, and toxic chemicals in hazardouswaste. (703/308-9402)
or www.epa.gov/wastemin.

WasteWise encourages business, government, and institutional partnersto reduce municipal solid waste through waste prevention,
recycling,  and  buying/manufacturing  products  with  recycled content,  benefitting their  bottom lines  and the environment.
(800-EPA-WISE) or www.epa.gov/wastewise.
Water

Adopt Your Watershed! challenges citizens and organizationsto join EPA and otherswho are workingto protect and restore rivers,

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streams, wetlands, lakes, groundwater, and estuaries. (888-478-2051) or www.epa.gov/adopt

Water Alliances for Voluntary Efficiency (WAVE) promoteswater efficiency in hotels, schools, universities, and office buildings.
(202-260-7288) or www.epa.gov/owm/genwave


Regional Programs

EPA's ten regional offices have set up voluntary programs aimed at addressing specific regional environmental priorities. Many of these
include small businesses among their participants. Voluntary programs are listed below, according to Region, with a contact number
provided for each:

Region 1  (CT, ME, MA, NH, RI,VT)                                            Contact:  888-EPA-7341
Massachusetts Environmental Results Program (ERP)                                        (888-372-7341)
Partners For Change
PrintSTEP-"Simplified Total Environmental Partnership"
StarTrack


Region 2 (N Y, N J  PR, VI)                                                      Contact:  212-637-3764
National Environmental Performance Partnership System
NYC WasteLe$$
Region 2's National Estuary Program
Region 2 Strategic Planning, National Environmental Performance Partnership
  System and the Government Performance and Results Act


Region 3 (DE, DC, MD, PA, VA, WV)                                           Contact:  800-438-2472
Business Assistance Center
The Chesapeake Bay Program
The Green Communities
Chemical Safety Audit Program
Maryland Business-industry Compliance Assistance Project (MBICAP)
Metal Finishing - Strategic Goals Program
Safety Compliance Alliance (Third Party Audit Pilot Grant Project)
Voluntary Initiative for Pollution Prevention


Region 4 (AL, FL, GA, KY, M$NC,SC,TN)                                     Contact:  404-562-9610
Life Cycle Management
Southern Appalachian Mountains Initiative (SAMI)
Urban Initiative for Sustainable Communities
Chemical Safety Audits


Regions (IL, IN, Ml, MN, OH, Wl)                                             Contact:  312-353-4669
Beneficial Landscaping
Great Printers Protect
PCB Phasedown
PCB Used Oil
Clean Sweep
USAuto Project
Waste Minimization Opportunity Assessments
Chlor-Alkali  Industry Mercury Reduction Project


Region 6 (AR, LA, NM, OK, TX)                                                Contact:  800-887-6063
Streamline Delisting Process
P2 Permitting Pilot
Regional Administrators Environmental Excellence Awards


Region 7 (IA, K$MO,NE)                                                    Contact:  800-233-0425
Pollution Prevention Awards for Environmental Excellence

Regions (CO, MT, ND, SO, UT,WY)                                          Contact:  800-227-8917
Air Quality Initiative through Western Governor's Association
Environmental Technology Program


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Children in their Earliest Years
EM PACT
Mining
Urban Livability Initiative
Utah 2002 Olympics
American Heritage Rivers
Oil Pit Initiative


Region 9  (AZ, CA,  HI, NV.ASGU)                                             Contact:  415-744-2149
Agriculture Initiative
Green Business Recognition Program
Merit Partnership for Pollution Prevention
South Phoenix/Los Angeles Metal Finishing Project


Region 10  (AK, ID, OR, WA)                                                   Contact:  206-553-4072
The Evergreen Award
Sources for Publications and Guides


National Service Center for Environmental Publications(NSCEP, formerly NCEPI): Request freepublicationsfrom5,500
titles in paper and electronic format from the Center. For a catalog, contact N SCEP from 7:30 am - 5:00 pm EST, Monday - Friday at
800-490-9198 or via the Internet at www.epa.gov/epahome/publications.htm.

National Technical Information Service, 5285 Port Royal Rd., Springfield VA 22161
800-553-6847 or 703-487-4650; TDD 703-487-4639;  Fax: 703-605-6900

National Environmental Publicat ions Internet Site (NEPIS) is EPA's largest electronic documents site and allowsyou to search,
view and print, including full images of all original pages and full text, from a collection of over 7,000 archival and  current documents.
This collection  may include documents that are no longer available in print form, www.epa.gov/ncepihom/nepishom/

Publicat ions for Small Businesses is a compilation of resources that help small businesses and other interested parties understand
environmental trends, requirements, and regulations.  This document, as well as all the resources referenced within it, are available
from  EPA's  Office  of  the  Small  Business Ombudsman  at  800-368-5888  or 202-260-0490  or   on the  Internet  at
www.epa.gov/sbo/pubs.htm.

Publications on the EPA Site: For direct access to full-text publications or information about publications produced by  various
EPA Offices and Programs: www.epa.gov/epahome/publications2.htm

Small Business Home Page provides a database directly linking to over 3,800 fact sheets and publications produced by federal and
state governments, as well as trade associations, www.smalbiz-enviroweb.org/publications.asp.

Catalog  of Hazardous and Solid Waste Publications (13th Edition) lists frequently requested hazardous and solid waste
documents released by EPA's Office of Solid Waste.  Documents can be ordered through  OSW, National Technical  Infer mat ion Service,
or the Government Printing Office; many are available electronically at  www.epa.gov/osw.  For telephone requests,  call the
RCRA/Superfund Hotline at 800-424-9346.

Sector Notebooks:  EPA's Office of  Compliance has  developed a series of profiles containing information on  selected major
industries. These profiles, which focus on keyindicatorsthat holistically present air, water and land pollutant release data, are designed
to provide the  reader with a basic understanding of the environmental issues facing particular sectors. Most  Internet browsers will
allow you to read the PDF versions of the Sector N otebooks online (http://es.epa.gov/oeca/sector/index.html). Order a printed copy
by calling  U.S Government Information, 202-512-1800, or contact Seth Heminway at 202-564-7017.

Several Notebooks are also available in Spanish (noted by** followingtitle). Profiles of the following industries are currently available:

    Agricultural Chemical, Pesticide and Fertilizer Industry (1999)
    Agricultural Crop Production  Industry (1999)
    Agricultural Livestock Production Industry (1999)
    Aerospace Industry (1998)
    Air Transportation Industry (1997)
    Dry Cleaning Industry (1995)
    Electronics and Computer Industry  (1995) **
    Fossil Fuel  Electric Power Generation Industry (1997)


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    Ground Transportation Industry (1997)
    Inorganic Chemical Industry (1995) **
    Iron and Steel Industry (1995)
    Lumber and Wood Products Industry (1995)
    Metal Casting Industry (1997)
    Metal Fabrication Industry (1995) (html) **
    Metal Mining Industry (1995)
    Motor Vehicle Assembly Industry (1995)
    Nonferrous Metals Industry (1995)
    Non-Fuel, Non-Metal Mining Industry (1995)
    Oil and Gas Extraction Industry (1999) (new)
    Organic Chemical Industry (1995) **
    Petroleum Refining Industry (1995)
    Pharmaceutical Industry (1997)
    Plastic Resins and Man-made Fibers Industry (1997)
    Printing Industry (1995)
    Pulp and Paper Industry (1995)
    Rubber and Plastic Industry (1995)
    Shipbuilding and Repair Industry (1997)
    Stone, Clay, Glass and Concrete Industry (1995)
    Textiles Industry (1997)
    Transportation Equipment Cleaning Industry (1995)
    Water Transportation Industry (1997)
    Wood Furniture and Fixtures Industry (1995)

Fact Sheets: The Agency issues succinct and understandable Fact Sheets to accompany each regulatory action.  For example, the
OSWER program offices prepare and distribute a wide variety of compliance assistance materials written in "plain language" (English
and sometimes Spanish), frequently using a question-and-answer format.  These materials provide the answers to the most common,
fact-specific questions asked by the regulated community. Check with the specific Agency office to locate the fact sheets related to
its regulations (see Contacts List, Hotlines and Helplines, or accessthe web site of the appropriate office).

Dockets:  Each EPA Program Office maintains a Docket Center where the public can review the Agency's rule making materials, read
Federal Register notices, public comments sent to EPA, and all other major documents generated as a regulation is being developed.
The Docket also provides a repository for any comments the public wishes to make on any rule. Additionally, some Dockets also serve
to disperse other information  about the  program and  its activities.

RCRA Docket: Resource Conservation and Recovery Act  Information Center at (703-603-9230)
The Center houses publications  of interest that are available for  viewing on line as well as by ordering using the form provided.
www.epa.gov/epaoswer/osw/publicat.htm

The OSWER Superfund Document  Center provides internal  support for producing and disseminating Superfund publications,
including maintaining files of the Superfund policy and procedural documents that are part of the OSWER Directives system. Also
available are the "Catalog of Hazardous and Solid Waste Publications" and "A Collect ion of Solid Waste Resources" on CD-ROM (also
available in Spanish). 703-603-9232


Useful WebSites

In searching for information, resources, or contacts, many small businesses find the following web sites to be great starting points:

EPA Home Page
www.epa.gov
This site provides information about environmental issues in the news and the Agency. Readers can access information in a number
of ways: by topic or environmental medium; by community or zip  code; audience group  (e.g., small business);  laws and regulations;
or by program. The site also offers information specifically about EPA, "For Kids," and numerous information sources.

EPA Small Business Ombudsman Home Page
www.epa.gov/sbo
This site provides information  about the  role and activities of the Ombudsman as well as  SBREFA and EPA's Small Business Strategy.
The site also provides viewers with access tot he Small Business Ombudsman Update and an extensive list of other publications of interest
to small businesses. Answersto Frequently Asked Questions are included in the Home Page, asarelinksto other useful internet sites.
Small Bu si ness Gateway
www.epa.gov/smallbusiness/
This web site serves as EPA's gateway to environmental information and contacts for small businesses.  The site information and


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additional linksto General Small Business and Environmental Information; Environmental Assistance and Technical Help; Contactsand
Environmental Experts; Environmental Regulations and Laws; Saving and Finding Money; and Answersto Frequently Asked Questions.

Small Business Environmental Home Page
www.smallbiz-enviroweb.org
This site provides accessto information on Small Business News and Events; Small BusinessAssistance; Compliance Assistance; Industry
Sector Assistance; Publications; Small Business Initiatives and Policies; Funding Help; Videos; and Pollution Prevention/ISO 14000.

EPA's Office of Enforcement and Compliance Assistance
www.es.epa.gov/oeca
This site offers general information about OECA; a" What's Hot"  section; information regarding Strategies and Policies; Compliance
Assistance; Enforcement/Clean Up; Environmental Jjstice; State, Tribal, Local and International organizationsand contacts; Compliance
Dataand Public Right-To-Know; and additional background material related to the Federal Government, its facilities and partners, and
the National Environmental  Policy Act.
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HOTLINES,  CLEARINGHOUSES& INFORMATION CENTERS


AIR-ACID RAIN, CLEAN AIR, EMISSIONS, INDOORAIR

Acid Rain Hotline
202-564-9620
www.epa.gov/acidrain
The Acid Rain Hotline assists callers who have specific technical or policy questions covering all areas of the Acid  Rain Program
(emissions, trading, auctions, information).

Aerometric Information  Retrieval System (AIRS)  -AIRS Facility Subsystem (AFS) Helpline
800-367-1044
The AIRSFacility Subsystem contains estimates of aerometric emissions, regulatory compliance data, and permit tracking data on point
sources in the U. S

Air Risk Information Center Hotline (Air RISC)
919-541-0888
www.epa.gov/ttn/welcome.html
The Air RISC provides technical assistance and information in areas of health, risk, and exposure assessment for toxic and criteria air
pollutants.

Anemometric Information Retrieval System (AIRS)/Air Quality Subsystem (AQS) - Hotline
800-334-2405
The Air  Quality Subsystem contains measurements of ambient concentrations of air pollutants and associated meteorological and
monitoring site data.

Clean Air Technology Center (CATC) Infoline (formerly Control Technology Center)
919-541-0800 (English) or 919-541-1800 (Spanish)
www.epa.gov/ttn/catc
The CATC provides technical support and assistance to State and local agencies and others in evaluating air pollution problems and
pollution prevention and control technology applications at stationary air pollution sources.

Clearinghouse for Inventories and Emission Factors (CHIEF) Help Desk
919-541-1000
www.epa.gov/ttn/chief
The Clearinghouse provides technical guidance on emission estimates, factors, and inventory development for both criteriaand toxic
air pollutants to Federal, State, and local agencies as well  as to private industries.

Emission Measurement Center ("The Source")
919-541-0200
www.epa.gov/ttn/emc
The Source provides a variety of technical emissions testing information and includes connections to technical  material through an
automatic facsimile link and with technical staff during working hours.


Energy  Star® Hotline (Energy Star® Buildings, Green Lights®, Methane Outreach)
888-STAR-YES (888-782-7937)
www.epa.gov/energystar or www.epa.gov/smallbiz
The Hotline responds to questions about EPA's Atmospheric Pollution Prevention Division programs such as the ENERGY STAR®
Buildings and Green Lights® Partnership,  ENERGY STAR® Labeled Products, and Methane  Outreach programs.  Information and
technical support  is provided on energy  efficiency in commercial, industrial, and residential buildings and also on energy efficient
products such as office equipment, residential heat ing/cooling equipment, home electronics, home improvement products and methane
recovery from landfills, coal beds, and  ruminant livestock.

Indoor Air Quality Information Clearinghouse (IAQ INFO)
800-438-4318
www.epa.gov/iaq/iaqinfo
The IAQ INFO provides information to help identify, resolve,  and prevent  indoor air  quality problems.

National Hispanic Indoor Air Quality Hotline
800-SALUD-12 (800-725-8312) (Spanish/English)
www.epa.gov/iaq/iaqinfo.htmltf N H IAQ
The National Hispanic Indoor Air Quality Hotline  provides bilingual (Spanish/English) information about indoor air pollutants that
consumers may find  inside their homes, offices or schools.
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Reasonably Available Control Technology/Best  Available  Control Technology/Lowest Achievable Emission Rate
Clearinghouse (RBLC)
919-541-0800
www.epa.gov/ttn/catc/rblc/htm/welcome.html
The RBLC provides information on the application of pollution prevention and control technologiesto stationary air pollution sources
through an electronic bulletin board system (BBS) database.


ASBESTOS

Asbestos Abatement/Management Ombudsman
800-368-5888
The Ombudsman provides information on the handling, abatement, and management of asbestos in schools, home, and work place.


CLIMATEWISE

Climate Wise-Line
800-459-WISE (800-459-9473)
www.epa.gov/climatewise
The Wise-Line provides infer mat ion about Climate Wise, a unique government-industry partnership that helps businesses turn energy
efficiency and environmental performance into a corporate asset by improving efficiency and reducing greenhouse gas emissions, which
saves money and boosts productivity.


COMPLIANCE ASSISTANCE CENTERS

Note: The following Compliance Assistance Centers have a hotline service. To learn about all of the Centers, see the Small Business-
Specific Services section of this Resource Guide.

Automotive Environmental Service Compliance Assistance Center
888-GRN-LINK (888-476-5465)
www.ccar-greenlink.org
This Hot line is an automated fax-back system co veringtopics including Hazardous Waste, Pollution Prevent ion, Oils, Coolants, Solvents,
Paints, Refrigerants, Drains, Underground Injection Control, Storm water, Underground StorageTanks, Environmental Spill Procedures,
Right-To- Know, Land  Purchase/Cleanup, Regulatory History, Legal Issues, Emissions, Fuels,  and Safety and Educational Information.

Local Government Environmental Assistance Network (LGEAN)
877-TO-LGEAN (877-865-4326)
www.lgean.org
Serves as a "first-stop-shop"  by providing environmental management, planning, and  regulatory information for local government
officials, managers and  staff.

National Agriculture Compliance Assistance Center
888-663-2155
www.epa.gov/oeca.ag
Provides information about environmental requirements that affect  the agriculture community.

Printer's National Compliance Information Assistance Center (PNEAC)
888-USPNEAC  (888-877-6322)
www.pneac.org
Provides compliance and Dilution prevention fact sheets, training, and e-mail discussion groups on technical  and regulatory issues.

Transportation Environmental Resource Center (TERC)
888-459-0656
www.transource.org/
Provides compliance assistance information for  each mode of transportation - air, shipping and barging, rail, and trucking.


DRINKING WATER

Safe Drinking Water Hotline
800-426-4791 or 703-285-1093
www.epa.gov/safewater
The Hotline provides information about EPA's drinking water regulations and other related drinking water and ground water topics.
Hotline staff clarifies drinking water regulations, explains EPA-provided policies and guidelines and gives updated information on the
status of regulations. The Hotline also can provide State and local contacts and take orders for EPA drinking water publications.



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Safe Drinking Water Hotline - Region 1 (CT, ME, NH, Rl, VT)
800-426-4791 or 617-918-1534
www.epa.gov/region01/drinkingwater/thayer2.html
This hotline was established by EPA Region 1 to provide information on safe drinking water.

STORE! Water Quality System Hotline
800-424-9067 or 202-260-8161
www.epa.gov/owow/SrO RET
STORET  (short for STOrage and RETrieval) is a repository for water guality,  biological, and physical data and is used by State
environmental agencies, EPA and other Federal agencies, universities, and private citizens.

Subsurface Rededication Information (SIC)
580-436-8651
www.epa.gov/ahaazvuc/sric.html
SIC publishes and distributes  highly specialized  scientific and technical information developed by and through  Robert  S Kerr
Environmental Research Laboratory (RSKERL) relating to groundwater protection and rededication.

Water Resource Center
202-260-7786
The Hotline provides library and information services to the public and to  EPA staff on Office of Water programs.  It responds to
reference questions and allows callers to order documents related to the Center.


ECONOMICS AND FINANCING

EPA Enforcement Economic Models Helpline
888-ECONSPT (888-326-6778)
This Helpline is designed primarily for government employees, but will provide general information in response to external questions
about computer models used in assessing financial issues that impact litigation.

Environmental Financing Information Network (EFIN)
202-564-4994
www.epa.gov/efinpage
The EFIN  Center provides infer mat ion on sources of funding with referrals, assistance with accessing and searching the EFIN database,
and a point of contact for ordering financing documents.

Small BusinessAdministration (SBA)
800-8-ASKSBA (800-827-5722
www.sbaonline.sbagov./financing/
The SBA  provides extensive information and assistance to small  businesses regarding business start-up, numerous  loan programs,
financing,  statistics, workshops, and providing access to outside resources.

Small Business Innovation Research (SBIR) Helpline
800-490-9194
www.epa.gov/ncerqa/sbir
The SBIR Program strengthens the role of small businesses in federally funded Research & Development.  Abstracts of awards, previous
solicitations and various publications are available on the website or via the Helpline.


EMERGENCY PLANNING & COMMUNITY RIGHT-TO-KNOW

Emergency Planning & Community Right-To-Know Act, Title III (EPCRA) Hotline
800-424-9346 or TDD 800-553-7672
Washington Metro Area (703) 412-9810 or TDD (703) 412-3323
www.epa.gov/oswer/hotline
The Hotline provides information on EPA programs developed under the Resource Conservation and  Recovery Act  (RCRA), which
includes the Underground Storage Tank (LIST) program; the Emergency Planning  and Community Right-To-Know Act (EPCRA); the
Risk Management Program (RMP) developed under Section 112(r) of the Clean Air Act; the Comprehensive Environmental Response,
Compensation and Liability Act (CERCLA or Superfund); EPA'sOil Program includingt he Spill Prevention, Control & Counter measures
(SPCC) regulations; and the Oil Pollution Act (OPA). The Hotline also respondsto requestsfor relevant publications and information
resources.

Toxic Release Inventory Service (under EPCRA)
202-260-1531
The Toxic Release Inventory User Support Service (TRI-US) offers specialized assistance to individuals seekingToxics Release Inventory
(TRI) data collected by EPA under Section  313 of EPCRA (Emergency Planning and Community Right-To-Know  Act).
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ENVIRONMENTAL JUSTICE

Environmental Justice Hotline
800-962-6215 or 202-260-6359
www.epa.gov/oeca/main/ei/index.html
The Hotline serves as the centralized clearinghouse and dissemination point for environmental justice information to the public, to
other Federal agencies, and to EPA staff.


GENERAL

Business Assistance Center Hotline- Region 3(DC, DE, MD, PA, VA, WV)
800-228-8711 or Philadelphia calling area: 215-814-5140
This hotline provides compliance assistance to small and medium-sized businesses within Region 3.

Center for Exposure Assessment Modeling (CEAM) Help Desk
706-355-8400
www.ceam@epa.gov
The Center provides proven predictive exposure assessment techniques for aquatic, terrestrial, and multimedia pathways for organic
chemicals and metals.

Coalition of Hispanic Health and Human Services Organizations
888-725-8312 (Bilingual)
The Hotline, established through a cooperative assistance agreement with EPA, is dedicated to responding to indoor air  quality
questions from the general  public.

Customer Call Center - National Computer Center (NCC)
800-334-2405 or 919-541-7862
This Hotline disseminates information about the Customer Technical Support NCC program and  provides NCC customers with
technical assistance, including problem diagnosis, problem resolution, and tracking.

Customer Call Center - Region 1(CT, ME N H, Rl, VT)
888-372-7341
www.epa.gov/region01/faqs
The Center provides answers to many of the questions most frequently asked by Region 1 customers.

Customer Service and General Information - Region 1 (CT, ME, NH,  Rl, VT)
617-918-1111
www.epa.gov/region01
This general information line serves as an information source and referral service, directing callers to the appropriate program office
in Region  1.

Environmental Information Service Center  (EISC) - Region 8 (CO, MT, ND, SD, UT)
Colorado, Utah, Wyoming, Montana, and North and South Dakota: 800-227-8917 or Denver metro calling area: 303-312-6312
www.epa.gov/reqion08
The EISC call center provides general information about environmental issues in EPA's Region 8. EISC, which serves asthe initial point
of public contact, works to  increase the efficiency and effectiveness of communications between the public and Region 8 staff.

EPA Action Line-Region 7 (IA, KS MO, NB)
800-223-0425 or Kansas City calling area: 913-551-7003
The EPA Action Line functions as a referral service, directing callers to the appropriate program offices.

EPA, New England-Tips/Hotline-Region 1 (CT, ME, NH, Rl, VT)
888-EPA-TIPS (888-372-8477) (non-emergency)
www.epa.gov/region01/steward/tips
This hotline provides a way for citizens to report suspected environmental violations.

INFO TERRA/USA
202-260-5917
www.epa.gov/IN FOTERRA
INFOTERRA responds to requests from the international  community for environmental  information through document delivery,
database searching, bibliographic products, purchasing information, and referralsto experts.  Additionally, IN FOTERRA/USA will assist
U.S residents in identifying sources of international environmental information.
Inspector General Hotline for Fraud, Waste and Abuse


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888-546-8740 or 202-260-4977
www.epa.gov/oigearth
The Hotline receives allegations of fraud, waste, and abuse in EPA programs and operations, including mismanagement or violations
of law, rules, or regulations by EPA employees, program participants, contractors, or assistance recipients.

Institute for Individual and Organizational Excellence
202-260-6678
The Institute provides information related to the development and implementation of national training, learning, and organizational
development strategies, systems, products, programs, and servicesto improve workforce and organizational performance in support
of EPA's mission.

Mexico Border Hotline
800-334-0741 (English/Spanish)
www.epa.gov/usmexicoborder
The Hotline respondsto requestsfor documentsand information related to the Border XXI Program, abinational, interagency program
aimed at  protecting and  improving the environment and environmental  health  while fostering sustainable development in the
U.S-Mexico border area.

New England Urban Environment Initiative Hotline- Region 1 (CT, ME NH, Rl, VT)
888-372-7341
www.epa.gov/region01/eco/uei/hotline
This hotline was established by EPA to answer questions on dioxin findings along the Woonasquatucket River.

Partners for Change-Region 1(CT, ME NH, Rl, VT)
888-EPA-REGL (800-372-7341)
www.epa.gov/region01/steward
This hotline is a way to learn more about Region 1's" Partners for Change"  activities.

Public Information Center - Region 9 (AZ, CA, HI, NV, AS  GU)
415-744-1500
www.epa.gov/region09
The Public Information Center (PIC) is Region 9's primary point of contact for environmental information.

Risk Information  Hotline
513-569-7254
www.epa.gov/IRIS
The Risk Information Hotline provides information on access and use of EPA's Integrated Risk Information System (IRIS) which provides
human health toxicity and risk assessment information. The IRIS database, which is available on the Internet, is updated continuously
as new information  becomes available. Scientific issues regarding IRIS may be referred to a contracted toxicologist on staff.

State of the New England Environment - Region 1(CT, ME NH, Rl, VT)
800-90N EEAT (800-906-3328)
www.epa.gov/region01/soe/polprev.html
The hotline provides toll free regulatory assistance.


GRANTS

EPA Grants and Fellowships Hotline
800-490-9194
www.epa.gov/ncerqa
This Hotline provides information on small business innovation research, research grants, fellowships, and environmental monitoring
for public access and community tracking.


LEAD

National Lead Information Center (NLIC) Hotline
800-424-LEAD (800-424-5323) (English and Spanish)
The hearing impaired may use the Federal Information Relay Service at  (800-877-8339) and ask for the NLIC  at  (800) 424-5323)
www.epa.gov/lead or e-mail at: hotline.lead@epa.gov
This Hotline distributes information on lead poisoning prevention and provides information  contained in lead hazard regulations,
guidance documents, health advisories and public information materials.
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LOCAL GOVERNMENT

Local Government Reimbursement Program Helpline
800-431-9209
Provides information and assistance related to the Local Government Reimbursement (LGR) Program, which can provide up to $25,000
in reimbursement to local governments for costs incurred in respondingto threatened or actual hazardous substance releases. Helpline
staff provide outreach materials, LGR application  packages, and assistance in completing applications.


MO BILE SO URGES

Automotive Imports Automated Fax-back  System
202-564-9660
The Fax-back System disseminates information upon demand in document form concerning the Federal emissions requirements for
importing automobiles,  trucks, engines, and non-road equipment into the  United States.

Mobile Sources
734-214-4333
www.epa.gov/omswww
Callers can request information related to transportation and air quality, e.g., vehicles/driving, non-road engines and vehicles, fuels, and
travel choices.

Mobile Sources- Region 1 (Connecticut, Maine, New Hampshire, Rhode Island, and Vermont)
800-821-1237 or Massachusetts local calling area: 617-918-1860
This Hotline handles complaints related to automobile emissions violations, warranties, fuel issues, chlorofluorocarbons(CFCs), also
known  by the trade name Freon®, and automobile air conditioning.


PESTICIDES

National Antimicrobial Information Network
800-447-6349
www.nain@ace.orst.edu
Operated in conjunction with the  National Pesticide Telecommunications  Network  (NPTN), this service provides objective,
science-based information about a wide variety of antimicrobial- related subjects, including antimicrobial products (such assanitizers,
disinfectants, and sterilants), toxicology, and environmental chemistry.

National Pesticide Telecommunications Network (NPTN)
800-858-7378
http://ace.orst.edu/info/nptn
N PTN provides factual chemical, health, and environmental information on active pesticide ingredients; information on recognition and
management of pesticide poisonings as well as toxicology and environmental chemistry related to pesticides. NPTN provides referrals
for  laboratories for  environmental  testing of air, water, or soil for pesticide residues and investigation  of pesticide incidents;
cleanup/disposal  procedures;  emergency human and animal treatment; safety  procedures; and product label information. General
information on the regulation of pesticides in the United States also  is provided.

Pesticide Environmental Stewardship Program (PESP) Helpline
800-972-7717
www.epa.gov/oppbppd1/PESP
This Helpline provides information about Integrated Pest Management (IPM) and the Pesticide Environmental Stewardship Program
(PESP), a voluntary program encouraging pesticide users to reduce pesticide risk.

Pesticide Program Antimicrobial Division Ombudsman
703-308-6214
www.epa.gov/pesticides
The Ombudsman serves as a  liaison between small businesses and industry and EPA's Antimicrobials Division..

Pesticide Program Biopesticide  Division Ombudsman
703-308-8098
www.epa.gov/pesticides/biopesticides
The Ombudsman serves as a  liaison between small businesses and industry and EPA's Biopesticide Division.

Pesticide Program Registration  Division Ombudsman
703-305-5446
www.epa.gov/pesticides
The Ombudsman serves as a  liaison between small businesses and industry and EPA's Pesticide Program Registration Division.

POLLUTION PREVENTION


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Office of Pollution Prevention and Toxics-Small Business & Industry Liaison
202-260-1772
www.epa.gov/opptintr
This H otline provides access to the liaison between small businesses and industry and EPA's Office of Pollution Prevention and Toxics.

Pollution Prevention and Toxics (Office) - OPPT
202-260-7099
ThisO PPT N on-confidential Information Center housesthe public docketsfor Toxic Substances Control Act (TSCA) and Toxic Release
Inventory (TRI) rulemaking actions, the administrative record for TSCA and non-confidential case files for documents submitted under
TSCA.

Pollution Prevention Information Clearinghouse (PPIC)
202-260-1023
www.epa.gov/opptintr/library/libppic.htm
Dedicated to reducing or  eliminating industrial pollutants through technology transfer, education, and public awareness, this service
is available to answer questions, take orders for  documents distributed by PPIC, or refer callers to appropriate contacts.


PUBLICATIONS

EPA Small Business Ombudsman (SBO)
800-368-5888 or 202-260-0490
www.epa.gov/sbo
EPA's SBO maintains an extensive collection of free publications that are helpful to small businesses regarding environmental trends,
requirements, and regulations.

National Service Center for Environmental Publications (NSCEP, formerly NCEPI)
800-490-9198 or 513-489-8190
www.epa.gov/ncepihom
NSCEP serves as a central repository for all EPA  documents with over 5500 titles in paper and/or electronic format, available for free
distribution.


RADIATION/RADON

Radon Hotline
800-30S-RADON (800-767-7236)
www.epa.gov/iaq/radon
Callers receive a packet of information about radon and a coupon for a low-cost radon test kit. Additional information/documents
available include such topics as radon in real estate transactions,  education techniques, new construction, and in schools.

Radon Hotline-Region 1  (CT, ME, NH, Rl, VT)
Maine:  800-232-0842
Mass: 800-723-6695
www.epa.qov/reqion01/eco/radon/more.html
This Hotline provides contact numbers for radon information at  State, Tribal, and National levels.

Radon and Indoor Air Helpline
800-55-RADON or  800-557-2366
www.nsc.org/ehc/airqual.htm
This Helpline, operated under a cooperative agreement with EPA, provides general information on all indoor air pollutants and responds
to consumer  questions on radon.

Waste Isolation Pilot Plant (WIPP) and Yucca Mountain, Nevada, Information Line

www.epa.qov/radiation/wipp and www.epa.qov/radiation/yucca
The WIPP Information Line provides recorded information to the public about upcoming EPA public meetings and hearings involving
the Agency's role in overseeing the WIPP. This Line also provides information on the site-specific radiation protection standards
related to Yucca Mountain, Nevada.
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RECYCLING

Recycling Hotline
800-253-2687
www.recycling.net/ and www.epa.gov/epaoswer/osw/rrrold.htm
Recycler's World was established as a world wide trading site for information related to  secondary or recyclable  commodities,
by-products, used & surplus items or materials.


SMALL BUSINESS

SBIR Program and Hotline
800-490-9194
www.epa.gov/ncerga/sbir
This hotline  provides information on Small Business Innovation Research (SBIR) financial support for small firms to develop new
environmental technologies. The website has information on previous EPA awards, solicitations, meetings and also links to the other
nine federal agencies that implement SBIR programs.

Small Business Assistance  Program
919-541-0800
www.epa.gov/ttn/sbap
This site provides information on the State Small Business Assistance Programs set up  under Section 507 of the Clean  Air Act.  It
includes lists of small bu si ness assistance contact sat each State and related Websites, and information on meetings/conferences. State
& EPA programs share small business assistance materials & activities with small businesses and other assistance programs  on this site.

Small Business Ombudsman Hotline
800-368-5888
www.epa.gov/sbo
The EPA Small Business Ombudsman Clearinghouse/Hotline provides information to private citizens, small communities, small business
enterprises, and trade associations representing the small business sector  regarding regulatory activities.  Mailings update interested
parties on recent regulatory actions. Special attention is directed to keep the trade associations representing small business interests
informed of current regulatory developments. Technical questions are answered following appropriate contacts with program office
staff members. Q uestions addressed cover all media program aspects within EPA. Inquiries are received by mail, telephone, and fax.

Small Business & Industry  Liaison - Office of Pollution Prevention and Toxics
202-260-1772
www.epa.gov/opptintr
This H otline  provides access to the liaison between small businesses and industry and EPA's Office of Pollution Prevention  and Toxics.


SOLID & HAZARDOUS WASTE

Emergency Response Office  Notification -"Spill  Hotline" (for AZ, CA, HI, NV,  AS GU)
415-744-2000
The Hot line attendant screens  all  calls and transfers callers, when appropriate, to EPA's technical assistance team and/or the Emergency
Response Office Duty Officer.

Federal Agency Hazardous Waste Compliance Docket  Line (Federal Facilities Docket)
202-564-2468
Maintains information submitted  by Federal agenciesto EPA under Sections 3005, 3010, and 3016 of the Resource Conservation and
Recovery Act (RCRA) and under Section 103 of CERCLA, which is used to identify and resolve environmental problems at federal
facilities that  engage in hazardous waste activity or have the potential to release  hazardous substances into the  environment.

Hazardous Waste Ombudsman (National Solid & Hazardous Waste Ombudsman)
800-262-7937 or 202-260-9361
www.epa.gov/epaoswer/hotline/contacts.htmtfombuds
The 0 mbudsman assists the public and regulated community in resolving problems concerning any requirement under these hazardous
waste programs. The Ombudsman Program, located principally within the Headquarters office, handles complaints from citizens and
the regulated community, obtains facts, sorts information, substantiates policy, and engages in dispute resolution, shuttle diplomacy
functions, and formal investigations.


                                                        33

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Methods Information Communication Exchange Service (MICE)
703-676-4690
www.epa.gov/SW-846/mice.htm
MICE provides answers to quest ions and takes comments on technical issues regarding the EPA Office of Solid Waste's met hods manual
known as "Test Methods for Evaluating Solid Waste: Physical/Chemical Methods," or SW-846.

Pay-As-You-Throw(PAYT) Helpline
888-EPA-PAYT (888-372-7298)
This automated system allows callers to request general information about Pay-As-You-Throw and to order one or more copies of
specific PAYT products.

RCRA Combustion Technical Assistance Center
513-569-7930
The RCRA Combustion Technical Assistance Center  provides human health and environmental toxicity  information to  Federal
personnel working on hazardous waste combustion sites.

RCRA, Superfund, and EPCRA H ot line (RCRA/U nderground Storage Tanks, Superfund, and Emergency Planning and
Community Right-To-Know Act)
800-424-9346 or TDD 800-553-7672
Washington Metro Area (703) 412-9810 or TDD (703) 412-3323
www.epa.gov/epaoswer/hotline or www.epa.gov/ceppo
The Hotline responds to factual questions on Federal EPA programs developed under the Resource Conservation and Recovery Act
(RCRA), which includesthe Underground Storage Tank (LIST) program; the Emergency Planning and Community Right-To-Know Act
(EPCRA); the Risk Management  Program (RMP) developed under  Section 112(r)  of the Clean  Air  Act; the Comprehensive
Environmental Response, Compensation and Liability Act (CERCLA or Superfund); EPA'sOil Program including the Spill Prevention,
Control &Countermeasures(SPCC) regulations; and the Oil Pollution Act (OPA). The Hotline also respondsto requestsfor relevant
publications and information resources.

Resource Conservation and Recovery Act (RCRA)  Information Center
703-603-9230
The RCRA Hotline indexes and provides public access to all regulatory materials support ing the Agency's act ions under the Resource
Conservation and Recovery Act, as amended. The Center also disseminates current technical and non-technical Office of Solid Waste
publications.

Resource Conservation and Recovery Act (RCRA)  Information Hotline- Region 9
(AZ.CA, HI, NV, ASGU)
415-744-2074
This Hotline respondsto requestsfor information on hazardouswaste identification, generators, transporters, treatment, storage and
disposal facilities, recycling sites, and export and import specific to Region 9.

WasteWise/Waste Reduction Helpline
800-EPA-WISE (800-372-9473)
www.epa.gov/wastewise
The WasteWise Helpline can answer both general program questions and specific technical questions on solid waste reduction.


SPILLS

Emergency Response Office Notification -"Spill Hotline" (for AZ, CA, HI, NV, AS GU)
415-744-2000
The Hotline attendant screensallcallsandtransferscallers, when appropriate, to EPA'stechnical assistance team and/or the Emergency
Response Office Duty Officer.

National Response Center (NRC)
800-424-8802
www.epa.gov/superfund/programs/er/nrs/nrsnrc
The National Response  Center is the Federal government's national communications center, which is staffed 24 hours a day by U.S
Coast Guard officers and marine science technicians. The N RC receives all reports of releases involving hazardous substances and oil
that trigger the federal notification requirements under several laws. Reports to the NRC activate the National Contingency Plan and

                                                      34

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the Federal government's response capabilities.


STRATOSPHERIC OZONE

Ozone Protection Hotline [Stratospheric Ozone and Refrigerants (CFCs/HCFCs) Information]
800-296-1996
www.epa.gov/ozone
The Hotline offers consultation on ozone protection regulations and requirements under Title VI of the Clean Air Act Amendments
(CAAA) of 1990, covering key aspects of the production, use, and safe disposal of ozone-depleting chemicals.


SUPERFUND

Beebe Waste Oil Superfund Site Enforcement Hotline- Region 1  - (CT, ME, NH, Rl, VT)
888-294-6980
www.epa.gov/region01/osrr/beede/contact
This hotline was established to share information about the Beebe Waste Oil Superfund site.

Potential Responsible Party  Hotline-Region 2  (NY, NJ PR, VI)
800-637-4290 or New York local calling area: 212-637-4290
This Hotline receives information from the public concerning potential responsible parties related to Superfund sites in Region 2.

Superfund Health Risk Technical Support Center
513-569-7300
The Superfund Health Risk Technical Support Center (STSC) provides human health toxicity and risk assessment information to Federal
Superfund sites, State Superfund sites and private sites. STSC also provides support to EPA documents, includingthe Risk Assessment
guidance for Superfund (Volume 1), Human Health  Evaluation Manual (Part  A) and the Health Effects Assessment Tables (H EAST).

Superfund Information
800-535-0202
www.epa.gov/superfund/tools/sfinfo.htm
The Center provides descriptions of materials that are available free of charge from the EPA's Superfund program.  Directions for
requesting the described documents are provided.

Superfund and Ombudsman Hotline- Region 1 (CT, ME, NH, Rl, VT)
617-918-1111
www.epa.gov/region01
The Hot line serves as a communication link between the public and the Regional Ombudsman and is the initial point of contact for the
public.  The Hotline refers calls to the Regional Ombudsman for assistance when the public's concerns cannot be resolved through
normal Superfund channels.

Superfund/Resource Conservation and Recovery Act (RCRA) Community Relations Office Information Line -
Region 9 (AZ,CA, HI, NV, AS  GU)
800-231-3075 (From area codes 415, 707, 512, and northern portion of 408) or 415-744-2423
This Line offers callers information concerning hazardous waste sites located  in Region 9.


TOXIC SUBSTANCES

Office of Pollution Prevention and Toxics- OPPT
202-260-7099
ThisO PPT N on-confidential Information Center housesthe public docketsfor Toxic Substances Control Act (TSCA) and Toxic Release
Inventory (TRI) rulemaking actions, the administrative record for TSCA and non-confidential case files for documents submitted under
TSCA.


Office of Pollution Prevention and Toxics-Small Business & Industry Liaison
202-260-1772

                                                       35

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www.epa.gov/opptintr
This H otline provides access to the liaison between small businesses and industry and EPA's Office of Pollution Prevention and Toxics.

Toxic Release Inventory - User Support Service (TRI-US)
202-260-1531
The Toxic Release Inventory (TRI) User Support Service offers specialized assistance to individuals seekingTRI data and also distributes
TRI-related documents.

Toxic Substances Control Act (TSCA) Assistance and Asbestos Information Service (TAIS)
202-554-1404
Also known astheTSCA Hotline, the TAISprovidestechnical assistance, information, and support documentsto industry and the public
about programs implemented under TSCA such asSgnificant New  Use Rules (SNURs), Chemical Testing and Information Gathering,
Premanufacturing Notices, the Asbestos  Hazard Emergency Response Act (AHERA), the Presidential Lead-Based Paint Hazard
Reduction Act (Title X of TSCA), and the  Pollution Prevention Act (PPA).


WASTEWATER

National Small Flows Clearinghouse Hotline
800-624-8301
www.nsfc.wvu.edu
The Hotline  provides information and technical assistance to help small communities and homeowners reach  practical, affordable
solutionsto their wastewater treatment problems. N SFC providesatoll free hotline staffed by professional engineers, free newsletters,
over 300 low cost information products, Internet services, and outreach services.

Water  Resource Center
202-260-7786
The Hotline provides library and information services to the public and to  EPA staff on Office of Water programs, and responds to
reference questions and allows callers to order documents related to the Center.


WETLANDS

Wetlands Information  Hotline
800-832-7828 or 703-748-1304
www.epa.gov/owow/wetlands
The Hotline respondsto requestsfor information about wetlands regulation, legislation and policy pursuant to Section 404 of the Clean
Water Act, and responds to questions concerning the value and function  of wetlands and options for their protection, as well as
wetlands agricultural issues. The Hotline also respondsto requestsfor certain wetlands publications.
                                                        36

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EPA OFFICESAND CONTACTS
Office of Policy, Economics and Innovation (OPEI) - Home to many of EPA's innovative efforts, as well as the Small Business
Division/Small Business Ombudsman. OPEI contacts who may be useful to small businesses:
Communications and Outreach
Community-based Environmental Protection
Innovative Pilot Projects
One-Stop Reporting
Partnership Programs
Performance Track
Plain Language
Policy and Program Change
Regulatory Management
Reinvention  and Innovation
Karen Burgan
KristinaHeinemann
Donna Perla
Mary McCaffery
Kate Sjthoff
Toll-free Number
Jane Stewart
George W yet h
Paul Lapsley
Betsy Shaw
Industry Sector-based Partnership Programs Bob Benson
Small Business Legislative Issues                  Tom McCully
Small Business Division/Small Business Ombudsman  Karen Brown
SBREFA Advocacy Chair                        Tom Kelly
SBREFA Panels                                Tom Kelly
Small Communities                             Shirley Howard
Smart Growth                                 Geoff Anderson
       202-564-6557
       202-260-5355
       202-260-0495
       202-564-0200
       202-260-9795
       888-339-PTRK
       202-564-6559
       202-260-7726
       202-564-6561
       202-260-0495
202-260-8668
       202-564-6582
       202-260-1390
       202-564-4000
       202-564-4000
       202-564-6571
       202-260-2769
Small Business Division/Small Business Ombudsman -The Division has a hotline (800-368-5888) for small businesses to call
with questions (callers are not required to identify themselves) or contact individual staff dedicated to small business issues:
Main Office Number
Toll-free Hotline
Small Business Ombudsman
Asbestos; Pesticides, Agriculture
Asbestos; Lead; Radon
Hazardous Waste; TRI; EPCRA
Water
Karen Brown
William Crosswhite
Larry Tessier
,kmes Malcolm
Tom Nakley
       202-260-0490
       800-368-5888
       202-260-1390
       202-260-6804
       202-260-1946
       202-260-1616
       202-260-1863
Regional Small Business Liaisons- Located in EPA's regional offices, liaisons serve as a convenient local access point for small
businesses by providing a local option for obtaining compliance assistance information and other helpful assistance resources.
Region 1 (CT, ME, MA, NH, Rl, VTO
Region 2 (NJ NY, PR, VI)
Region 3 (DE, DC, MD, PA, VA, WV)

Region 4 (AL, FL, GA, KY, MS N C, X, TN;
Region 5 (IL,  IN, Ml, MN, OH, Wl)
Region 6 (AR, LA, NM,OK, TX)

Region 7 (IA, KS MO, NE)
Region 8 (CO, MT, ND,SD, UT, WY)
Region9(AZ,CA, HI, NV, AS, GU)
Region 10 (AK, ID, OR, WA)
Dwight Peavy
Ron Lockwood
Toll Free or
David Byro
Annette Hill
GlynisZywicki
Toll Free or
David Gray
Jknette Lambert
Robert Laid law
Mark Samolis
Bill Dunbar
       617-918-1829
       212-637-3413
       800-221-8711
       215-814-5563
       404-562-8287
       312-886-4571
       800-887-6063
       214-665-2200
       913-551-7768
       303-312-7064
       415-744-2331
       206-553-1203
Office of Air and Radiation (OAR) -Oversees air and radiation protection activities of the Agency, including national programs,
technical policies and regulations.
Air Control Technology Assistance Center         Main Office
Coatings Rules                                Kim Teal
                              919-541-5437
                              919-541-5580
                                                       37

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Energy Star - Small Business

Federal Small Business Assistance
General  Information and Issues
Satellite  Broadcasts/Training
Transportation and Air Quality
Radiation and Indoor Air
Stratospheric Ozone
Acid Rain
       Jbrry Lawson or
       DonaCanales-Higgins
       Deborah Elmore
       Tom Eagles
       Dennis Doll
       Lori Stewart
       Deborah Gentry
       Cindy Newberg
       Rosemary Wolfe
       202-564-9314
       202-564-1353
       919-541-5437
       202-564-1952
       919-541-5693
       202-564-1104
       202-564-9346
       202-564-9729
       202-564-9176
Office of Congressional and Intergovernmental Relations (OCIR) - Serves as EPA's principal point of contact for Congress,
States and local governments. The Office serves  as liaisons with these constituencies on the Agency's major programs (e.g.,
Air/Pesticides, Water, Waste)  as well as on intergovernmental issues.
Small Business Issues
Legislative Counsel
       Michelle McKeever
       Mark Stevens
       202-564-3688
       202-564-3707
Office of Enforcement and Com pi iance Assist ance(O EGA) -OECA's Communication and Small Business Liaison coordinates
OECA's small business and sector efforts and works with each division to minimize negative impacts on programs and activities that
may affect small business.
Communications and Small Business Liaison
Small Business Policy
Small Communities
SBREFA 213-223
SBREFA - General
Cross-cutting Issues
Audit Policy
Audit Protocols
Compliance Assistance Centers
Innovations in Compliance Assistance
Performance Measurement
UST Enforcement
Paperwork Reduction
Environmental Jjstice
       Karin Left
       Ann  Kline
       Ken  Harmon
       Fran  Jbnesi
       Carolyn Dick
       Karin Left
       Catherine Dunn
       Richard Satterfield
       Tracy Back
       GinaBushong
       Lynn Vendinello
       David Nielson
       Milton  Robinson
       Robert Knox or
       Barry Hill
       202-564-7068
       202-564-0119
       202-564-7049
       202-564-7043
       202-564-4007
       202-564-7068
       202-564-2629
       202-564-2456
       202-564-7076
       202-564-2242
       202-564-7066
       202-564-4022
       202-564-2538
       202-564-2515
       202-564-2515
Office of Environmental Information (OEI) - Helps ensure that EPA collects high quality environmental information and
makes it available to the American public.
Small Business Liaison
Outreach and Communications
Paperwork Burden Reduction
TRI Compliance Assistance and TRI Regulations
       Gene Stroup
       Don Flattery
       RickWestlund
       Jbhn Dombrowski
       202-260-5716
       202-564-4677
       202-260-2745
       202-260-0420
Office of Prevention, Pesticides and Toxic Substances (OPPTS) - The OPPTS Small Business Ombudsman provides small
businesses with information about programs managed by OPPTS
Small Business Liaison/TRI Ombudsman
General Information and Issues
Antimicrobial Ombudsman
Biopesticides Ombudsman
Chemical Testing & Information Gathering
Design for Environment
Environmental Accounting
       Frank Neuman
       Priscilla Flattery
       Yvette Hopkins
Bob Torla
       Frank Kovar
       Jbhn Sparks
       Kristin Pierre
       202-260-1772
       202-260-2718
       703-308-6214
703-308-8098
       202-260-8130
       202-260-1682
       202-260-3068
                                                       38

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High Production Volume Chem./Challenge Program  Barbara Leczynski               202-260-3945
Pesticides Registration Ombudsman               Linda Arrington                 703-305-5446
PMN Prenotice Coordination                    DaveSchutzor                 202-260-8994
                                             Miriam Wiggins-Lewis or         202-260-3937
                                             Adella Watson                 202-260-3752
Pollution Prevention (P2)                        Lena Ferris or                  202-260-2237
P2                                           DaveKlingor                  202-260-3557
P2                                           EdWeiler                     202-260-2996
P2 Sate Coordinator                           Christopher Kent               202-260-3480
Pollution Prevention Resource Exchange (P2Rx)     Beth Anderson                 202-260-2602


Office of Research and Development (ORD) - Conducts research and fosters the sound use of science and technology in
fulfilling EPA's mission to protect human  health and safeguard the environment.

General Information and Issues                   Steve Lingle                    202-564-6820
Small Business Innovation Research (SBIR)          Jm Gallup                     202-564-6823
Environmental Technology Verification Program     Penny Hansen                  202-564-3212


Office of Small and Disadvantaged Business Utilization (OSDBU) - Develops programs to stimulate and improve the
involvement of socioeconomic businesses in the overall Agency's acquisition process.

Director                                      Jeanette Brown                 202-564-4100
General Questions and Issues                    Trina Porter                   202-564-4322
National Training Officer                        Elaine Rice                     202-564-4141

OSDBU Minority and Women-Owned Business Program Coordinators
Headquarters                                  Lupe Saldana                   202-564-5353
Region 1 (CT,  ME, MA, NH,RI, VTO               Sharon Molden                 617-918-1062
Region 2 (ISM NY, PR, VI)                        Otto Salamon                  212-637-3417
Region 3 (DE,  DC,  MD,  PA, VA, WV)              Romona McQueen              215-814-5155
Region 4 (AL, FL, GA, KY, MS, NC.SC.TN)        Rafael Santamariaor             404-562-8110
                                             Matt Robbins                  404-562-8371
Region 5 (IL, IN, Ml, MN.OH.WI)                Robert Richardson              312-353-5677
Region 6 (AR,  LA, NM.OK, TX)                  Debora Bradford               214-665-7406
Region 7 (IA, KS MO, NE)                       Anthony Lamaster              913-551-7228
Region 8 (CO, MT, ND,SD, UT, WY)             Maurice Velasquez              303-312-6862
Region 9 (AZ,  CA,  HI, NV, AS.GU)               JbeOchab                     415-744-1628
Region 10 (AK, ID, OR,  WA)                    Michael Letourneau             206-553-1187


Office of Solid Waste and Emergency Response (OSWER) - Specific contacts designated by OSWER for small business
communications:

General Questions and Issues                    David Nicholas                 202-260-4512
Chemical Emergency Preparedness & Prevention
  Office-Small Business Liaison                  Carole Cameron                202-260-7938
112 Risk Management Plans                      Carole Cameron                202-260-7938
EPCRA 311-312 Issues                          David Speights                 202-260-4492
Integrated Contingency  Plan (" 0ne Plan")          Bill Finan                      202-260-0030
RCRA/Superfund Ombudsman                    Bob Martin                    202-260-5715
Underground Storage Tanks (UST)                Sammy Ng                     703-603-7166


Regional OSWER/Superfund Ombudsmen
Region 1 (CT,  ME, MA, NH, Rl, VT)               Jbhn Smaldone                 617-918-1291
Region 2 (NJ NY, PR, VI)                        Toll Free                      888-283-7626
                                             George Zachos                 732-321-6621

                                                      39

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Region 3 (DE, DC, MD, PA, VA, WV)

Region 4 (AL, FL, GA, KY, MS, NC, X, TN;

Region 5 (IL,  IN, Ml, MN, OH, Wl)


Region 6 (AR, LA, NM.OK, TX)

Region 7 (IA, KS MO, NE)

Region 8 (CO, MT, ND, SD, UT, WY)

Region 9 (AZ, CA, HI, NV, ASGU)


Region 10 (AK, ID, OR, WA)
Martin Freeman
Toll Free
Ken Kryszczun
Toll Free
Kathleen Curry
Toll Free
DougBallotti
Jeff Clay
Toll Free
Arnold Ondarza
Toll Free
Craig W. Smith, RE.
Toll Free
Sonya Pennock
Toll Free
Sally Seymour
Debbie Schechter
Toll Free
Lauri Hennessey
732-906-6933
800-438-2474
215-814-3311
800-241-1754
404-562-9548
800-621-8431
312-886-4752
312-353-6261
800-533-3508
214-665-6790
800-223-0425
913-551-7683
800-227-8917x6025
303-312-6600
800-231-3075
415-744-1022
415-744-2178
800-424-4372
206-553-6638
Office of State and Local Relations(OSLR) - Directs scarce public resources toward improving environmental results through
flexible agreements between EPA and States.
Small Entities
Small Towns
Small Communities
Jm Wieber
Steve Wilson
Andy Hanson
202-564-3662
202-564-3646
202-564-3664
Office of Water (OW) -for information about EPA's programs, regulations and activities relating to drinking water, water quality,
ground water, pollution source standards and the protection of wetlands, marine and estuarine areas:
General Information and Issues

Environmental Management Systems
Metal Products and Machinery Rule
Pre-treatment Streamlining Rule
Small Systems Guide
Storm water Permits/Phase II
Test Acceptability Criteria
WAVE Program
Jeff Peterson or
Kitty Miller
Jm Home
Shari Zuskin Barash
Patrick Bradley
Tom Grubs
Wendy Bell
Peter Shanaghan
Jbhn Flowers
202-260-5700
202-260-3722
202-260-5802
202-260-7130
202-260-6963
202-260-7270
202-260-9534
202-260-5813
202-260-7288
                                                       40

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ABBREVIATIONSAND  ACRONYMS

AFS                AIRS Facility Subsystem
AH ERA             Asbestos Hazard  Emergency Response Act
Air RISC            Air Risk Information Center Hotline
AIRS               Aerometric Information Retrieval System
AIRS               Anemometric Information Retrieval System
AQS               Air Quality Subsystem
BASINS            Better Assessment Science Integrating Point and Nonpoint Service
CAAA              Clean Air Act Amendments of 1990
CATC              Clean Air Technology Center
CCAR              Coordinating Committee for Auto Repairs
CEAM              Center for Exposure Assessment Modeling
CERCLA            Comprehensive Environmental Response, Compensation and Liability Act
CFCs              Chlorofluorocarbons(Freon)
CHIEF              Clearinghouse for Inventories and Emission  Factors
DfE                Design for the Environment
EFIN                Environmental Financing Information Network
EISC                Environmental Information Service Center
EMPACT            Environmental Monitoring for Public Access and Community Tracking
EMS                Environmental Management System
EOG               Education and Outreach Group
EPCRA             Emergency Planning & Community Right-to-Know Act
ERP                (Massachusetts) Environmental Results Program
ESTD               Environmental Services and Training Division at West Virginia University
FedSte             Federal Facilities Compliance Assistance Center
HBCUs             Historically Black Colleges and Universities
HCFC              Hydrochlorofluorocarbon
HEAST             Health Effects Assessment Tables
HVAC              Heating-Ventilating/Air Conditioning
IAQ                Indoor Air Quality
ICE                Institute for Corporate Environmental Mentoring
INFOTERRA        International Environmental Referral and Research Network
IPM                Integrated Pest Management
IRIS                Integrated Risk Information System
LGEAN             Local Government Environmental Assistance Network
LGR                Local Government Reimbursement (Program)
MBICAP            Maryland Business-Industry Compliance  Assistance Project
MICE              Methods Information Communication Exchange Service
NCC               National Computer Center
NCEPI              National Center for Environmental Publications and Information
N EEAT             N ew England Environmental Assistance Team
N ELAC             N ational Environmental Laboratory Accreditation Conference
N ELAP             N ational Environmental Laboratory Accreditation Program
N EPIS              N ational Environmental Publications Internet ate
NHIAQ             National Hispanic Quality Hotline
NLIC               National Lead Information Center
N PTN              N ational Pesticide Telecommunications N etwork
N RC               N ational Response Center
NSCEP             National Science Center for Environmental Publications
NSFC              National Small Flows Clearinghouse
OAQPS            Office of Air Quality Planning and Standards
OAR               Office of Air and  Radiation
OCIR              Office of Congressional and Intergovernmental Relations
OECA              Office of Enforcement and Compliance Assistance
OEI                Office of Environmental Information
OPA               Oil Pollution Act
OPEI               Office of Policy, Economics and Innovation
                                                      41

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OPPT
OPPTS
ORD
OSDBU
OSLR
OSW
OSWER
OW
P2
P2Rx
PAYT
PESP
PIC
PMN
PNEAC
PPA
PPIC
RBLC

RCRA
RFA
RMP
RSKERL
SBAP
SBDC
SBIR
SBO
SBREFA
SNUR
SPCC
SIC
STORE!
NTSC
TAIS
TERM
TRI
TSCA
TEN
USED
WAVE
WET
WIMP
Office of Pollution Prevention and Toxics
Office of Prevention, Pesticides, and Toxic Substances
Office of Research and Development
Office of Small and Disadvantaged Business Utilization
Office of State and Local Relations
Office of Solid Waste
Office of Solid Waste and Emergency Response
Office of Water
Pollution Prevention
Pollution Prevention Resource Exchange
Pay-As-You-Throw
Pesticide Environmental Stewardship Program
Public Information Center
Pre-manufacture Notice
Printer's National Compliance Information Assistance Center
Pollution Prevention Act
Pollution Prevention Information Clearinghouse
Reasonably Available Control Technology/Best Available Control Technology/Lowest Achievable Emission
Rate Clearinghouse
Resource Conservation and Recovery Act
Regulatory Flexibility Act
Risk Management Program
Robert S Kerr Environmental Research Laboratory
Small Business Assistance Program
Small Business Development Center
Small Business Innovation Research
Small Business Ombudsman
Small Business Regulatory Enforcement Fairness Act
Sgnificant  New Use Rule
Spill  Prevention, Control & Countermeasures
Subsurface Rededication Information
STOrage and RETrieval
Superfund  Health Risk Technical Support  Center
Toxic Assistance Information Service
Transportation Environmental Resource Center
Toxic Release Inventory
Toxic Substances Control Act
Technology Transfer Network
Underground Storage Tank Program
Water Alliances for Voluntary Efficiency
Whole Effluent Toxicity
Waste Isolation Pilot Plant
                                                        42

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INDEX TO  SUBJECTS

Abbreviations and Acronyms  41
Accessing Federal Register Documents  19
Acid Rain  26, 38
Agenda (Semiannual Agenda of Regulatory and Deregulatory Actions)  18
Agriculture  3, 7, 23, 27, 37
Air Pollution 9,26,27
Air Pollution Training Institute  17
Air Quality  17, 19, 20, 23, 26, 29, 31, 38
Asbestos  2,3,4,27,37,37
Assistance Center(s)  I,  2, 7, 8, 11,17, 22, 27, 29, 34, 37, 38
Assistance Programs 2, 5, 8, 13, 17, 18, 33
Audit Policy   15, 38
Audit Protocols  16, 38
Business Assistance Center   11, 17,22,29
Catalog of Hazardous and Solid Waste Publications  23, 24
CCPSGrant  Project  17
Center for Chemical Process Safety Grant Project  17
Chemicals Prenotice Branch  16
Clean Air Act  5, 8, 13,  16, 17, 28, 33, 34, 35
Clean Air Act Amendments of 1990  5, 8, 13, 16, 35
Clean Air Act Amendments of 1990: A Guide for Small Businesses 16
Clean Air Applicability Determination  Index   15
Clean Air Act Compliance Assistance Enforcement Policy for Small Businesses 8
Clean Air Technology Center 26
Clearinghouse(s)  I, 2, 4, 12,  16, 26, 27, 29, 32, 33, 36
Climate Wise 20,27
Community Right-To-Know  19,28,34
Compliance Assistance   2, 4, 5, 7, 8, 13, 15,  16, 17, 18, 22, 24, 25, 27, 29, 37, 38
Compliance Assistance Activity Plan   16
Compliance Assistance Centers  2, 7,  8, 27,  38
Compliance Assistance Clearinghouse   16
Compliance Assistance Enforcement Policy for Small Businesses  8
Compliance Assistance Programs  5
Compliance Assistance Tools 8,16
Compliance Guides 3,16
Compliance Support  15
Contacts  3, 4, 9, 12, 13, 16, 24, 25, 27, 32,  33k 37, 39
Design for Environment  9,21,38
Disposal of Solid and Hazardous Waste  17
Dockets 16, 18, 24, 31,33, 35
Drinking Water   11,18,19,27,28,40
Economics and Financing  11, 28
Education and Outreach Group  17
Education and Training   17, 18
Electronic Training Resources  18
Emergency Planning and  Community Right-to-Know 17, 19, 28, 34
Emissions  20, 26, 27, 31
Energy   9,20,25,27,38
Energy Efficiency  20, 26, 27
Energy Efficiency and Global Climate Change  20
Energy Star  9, 20, 26, 38
Enforcement Alerts 16
Environmental Finance Program  11
Environmental Home Page  2, 8,11, 18, 25
Environmental Jjstice  25, 29, 38
Environmental Services and Training Division 11
Environmentally-Preferable Purchasing Program  12
EPA Office of Air and Radiation  17,37
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EPA Office of Congressional and Intergovernmental Relations  4, 38
EPA Office of Enforcement  and Compliance Assistance  8, 16, 25, 38
EPA Office of Environmental Information 38
EPA Office of Policy, Economics and Innovation  8, 37
EPA Office of Prevention, Pesticides and Toxic Substances  18, 38
EPA Office of Research and Development  11, 39
EPA Office of Small and Disadvantaged Business  Utilization 12,18, 39
EPA Office of Solid Waste and Emergency Response  10, 17, 39
EPA Office of Solid Waste and Emergency Response/Superfund Ombudsmen  10, 17, 39
EPA Office of Sate and Local Relations 40
EPA Office of Water  18,28,36,40
EPA Offices and Contacts  37
EPA OSDBU Procurement Opportunities  12
EPA Regional  Small Business Liaisons 2, 4, 37
EPA SBREFA Activities 4
EPA Small Business Division/Small Business Ombudsman  I, 2, 3, 4, 5, 8, 9, 13, 16, 18, 23, 24, 32, 33, 37, 38
EPA Small Business Training  11,17
EPCRA Hotline Training Module  17
Fact Sheets  1,7,17,23,24,27
Federal Register documents, accessing 19
Financing  10, 11,  27
Financing Guide for Recycling Businesses 11
Funding Opportunities 11
Global Climate Change  20
Government - Sate, Local, Tribal  5, 17, 19, 23, 27, 31, 38
Grant(s)  2,11,17,22,30
Hazardous Waste   3, 11, 17, 21, 27, 33, 34, 35,  37
Hotline(s)  I,  2, 3,  4, 7, 9, 11, 13, 16, 17, 18, 23,  24, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37
Hotlines,  Clearinghouses  &  Information Centers   I, 2, 26
Indoor Air  20,26,29,31,38
Industry Sector-based Performance Partnership Programs 9, 20, 37
Information Centers  26
Innovation Research Program  11, 28, 33, 39
Internet   7, 11, 12, 15, 19, 20, 23, 24, 30, 36
Internet sites   15,24
Labeling  20
Laboratories  21,31
Lead  3, 16, 30, 36, 37
Legislation for Small Business 3
Local Government 8, 11, 19, 27, 31, 38
Mentor Center  18
Mentor-Protege Program  12, 18
Mentoring Programs  18
Mentoring Programs for Small Businesses, Guide  18
Mobile Sources 31
N ational Compliance Assistance Clearinghouse  16
N ational Environmental Publications Internet ate  23
National Service Center for Environmental Publications 23, 32
National Technical Information Service  23
New England   11,29,30
N ew England  Environmental Assistance Team  11
Office of Air and Radiation   17, 37
Office of Congressional and Intergovernmental Relations 4, 37
Office of Enforcement and Compliance Assistance   8, 24, 37
Office of Environmental Information  2, 8, 24, 28,  29, 30, 37
Office of Policy, Economics  and Innovation  36
Office of Prevention, Pesticides and Toxic Substances  17, 38
Office of Research and Development  11, 38
Office of Small and Disadvantaged Business Utilization 11, 13, 38
Office of Solid Waste and Emergency Response  10,17, 39


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Office of Solid Waste and Emergency Response/Superfund Ombudsmen  10, 17, 38
Office of Water  17,27,35,39
OSWERSuperfund Document Center  24
Outreach Center  12
Ozone Depletion Resource Center:  Information for Businesses  17
Pesticides   18,19,20,31,37,38
Pesticides and Worker Safety Program  18
Plain Language   16,19,24,37
Plan in  Hand Training Small Businesses  17
Pollution Prevention  2, 5, 7, 8, 9, 11, 12,  13, 20, 21, 22, 25, 26, 27, 32, 39
Pollution Prevention Act   36
Pollution Prevention Resource Exchange (P2RX)   9, 39
Pollution Prevention Technical Assistance  Program 2, 13
Procurement  12
Publications I, 2, 8,  11, 13, 16, 20, 23, 24, 27, 32, 34, 36
Publications for Small Business  2, 8, 23
Purchasing Program   12
Radiation/Radon  3, 32, 37, 38
Radon   3, 32, 37
RCRA   11,15,23,24,28,34,35,39
RCRA  Docket: Resource Conservation and Recovery Act Information Center   24
Recycling 11,21, 33, 34
Regional Programs, EPA  22
Regional Regulatory  Fairness Boards  3, 4
Regional Regulatory  Small Business Liaisons  10
Regional Small Business Liaisons  2, 4, 37
Regulations  2, 3, 8,  9, 10, 13, 16, 17, 18, 19, 20,  23, 24, 25, 27, 28, 30, 34, 35, 37, 38, 40
Regulatory Innovation  21
Reinvention Initiatives  8
Research and Development  21
Risk Management Plans (112)  39
Risk Management Program(s)  17, 28, 34
Risk Management Program & Chemical Safety for Businesses  17
Rulemaking(s)  4,18,19,32,35
Rulemaking and Regulations  18
Rulemakings Affecting Small Entities  19
Sector(s)  I, 2, 9, 20, 21, 23, 25, 33, 37, 38
Sector  Notebooks   23
Semiannual Agenda of Regulatory and Deregulatory Actions  18
Small Business Administration  11, 28
Small Business Assistance  2, 5, 8, 13, 17,  18, 25, 33, 38
Small Business Compliance Policy  8
Small Business Division  I, 2, 3, 13, 16, 37
Small Business Environmental Home Page  2, 8, 11, 18, 25
Small Business Gateway W eb ate  11,18, 25
Small Business Hotline 2
Small Business Innovation Research Program  11, 28, 33, 39
Small Business Liaison(s)  2, 4, 10, 37, 38
Small Business Ombudsman  1, 2, 3, 4, 5, 8, 9,  13, 18, 23, 24,  33, 37, 38
Small Business Ombudsman Update  2, 8, 24
Small Business Procurement   12
Small Business Regulatory Enforcement Fairness Act   3, 19
Small Business Regulatory Enforcement Fairness Act Activities (EPA)  4
Small Business Regulatory Library 16, 18
Small Business Source Book on Environmental Auditing  16
Small Business-Specific Services 2
Small Business Strategy  2, 24
Small Business Training  11,17
Solid and Hazardous Waste  11,17
Solid Waste Funding: A Guide to Federal Assistance   11
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Sources for Publications and Guides 23
Spill(s)  27, 28, 33, 34
State(s)  I, 2, 4, 5, 7, 8, 10,  11, 13, 16, 17, 18, 19, 20, 23, 25, 26, 27, 28, 30, 31, 32, 33, 35, 38, 39 40
State and Local Resources  4, 13
Sate Contacts  13
State Small Business Assistance Program(s)   5, 8, 13, 33
State Pollution Prevention Technical Assistance Program(s)  2, 13
aorm Water   18,20,27,40
Stratospheric Ozone  35,38
Superfund  24, 28, 34, 35, 39
Superfund Document Center  24
Superfund Hotline Training  Modules  17
Superfund Ombudsmen   10, 39
Support from  EPA Regions   10
Sustainable Industry Program  9, 21
Technical Assistance Directors  5
Toxic Substances  19,35
Toxic Substances Control Act   16, 32, 35, 36
Training  I, 2, 4, 7, 9, 11, 12, 13, 17, 18, 27, 29, 30, 38, 39
Training for Small  Businesses 11, 17, 18
Transportation  8, 21, 23, 24, 27, 31, 38
TRI Facility Reporting: Guidance Documents  16
Tribal Government  19
TSCA  16, 32, 35, 36
UPDATE (Small Business Ombudsman Update)  2, 8, 24
Voluntary Program(s) 8, 20, 22, 31
Waste Management  11,19, 21
Wastewater   11,36
Water  3, 5, 11, 13,  18,  19, 21, 22, 23, 24, 27, 28, 31, 36, 37, 38, 39, 40
Watershed Academy  18
Wetlands 22,36,40
Worker Safety Program, Pesticides  18
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                FEEDBACK FORM -SUBMIT YOURSUGGESTIONS
Please send thisform to:

Small Business Ombudsman/Small Business Division
U.S. Environmental Protection Agency
Ariel RiosBldg.
1200 Pennsylvania Ave. NW  (1808)
Washington, DC 20460

Or Fax to:  202-401-2302
PL EASE COMPLETE:

Suggestion refers to which heading/topic (or page number) in this Resource Guide?
List your suggest ions here or use a separate sheet and attach to thisform:
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Office/Organization/Business_
Phone Number        /                    E-mail
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