5818
HAZARDOUS WASTE
OMBUDSMAN
HANDBOOK
Office of Ombudsman
Office of Solid Waste and Emergency Response
U.S. Environmental Protection Agency
U.S. Environmental protection
Region V, Library
230 South Dearborn Street
-------
Foreword
Few offices within EPA deal with programs of the scope and complexity of those
established under the Resource Conservation and Recovery Act (RCRA) and the
Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA).
This makes the Office of Solid Waste and Emergency Response's (OSWER)
management of the hazardous waste programs under RCRA and CERCLA a
monumental task.
As these programs have grown, so too has OSWER's ability to implement them. The
need for improved communication with the regulated community and the public has
paralleled the program's growth. One aspect of OSWER's efforts to meet this
challenge is the establishment of the Office of Ombudsman. Establishment of this
office is evidence of OSWER's commitment to respond to inquiries, problems, or
complaints from the public affected by our decision-making.
We have developed the Hazardous Waste Ombudsman Handbook to outline the roles
and responsibilities for an Ombudsman. To the extent that this handbook assists the
Ombudsman in both Headquarters and the Region in the discharge of his or her duties
with respect to the regulated community and the general public, it will enhance
OSWER's management of these complex programs in the challenging years ahead.
J. Winston Porter
Assistant Administrator
Office of Solid Waste
and Emergency Response
-------
HAZARDOUS WASTE OMBUDSMAN HANDBOOK
Table of Contents
1. Introduction 1-1
• Purpose of Handbook 1-1
• Ombudsman Charter 1-2
2. Overview of Ombudsman Program 2-1
• What is the Legislative Background of the Ombudsman Program? 2-1
• What is the Ombudsman's Function? 2-2
• What is the Organization of the Office of Ombudsman? 2-3
• What are the Roles and Responsibilities of the Ombudsman? 2-4
3. Ombudsman Program Procedures 3-1
• Types of Requests Handled by the Ombudsman 3-1
• Scope of the Ombudsman 3-1
• Handling Ombudsman Cases 3-5
- Step 1: Receiving and Recording Requests 3-5
- Step 2: Making a Response Decision ' 3-8
- Step 3: Taking Initial Action 3-8
- Step 4: Taking Final Action 3-9
4. Additional Information 4-1
Public Information Materials 4-1
Training 4-2
Recommendations to Assistant Administrator 4-2
Responsiveness 4-2
Confidentiality of Requests 4-3
Appendix
Case Histories A-1
Hazardous Waste Ombudsman Case Log A-2
Glossary of EPA Acronyms A-3
Key Telephone Numbers A-4
Office of Solid Waste and Emergency Response A-5
Office of Solid Waste A-6
Office of Emergency and Remedial Response A-7
Office of Underground Storage Tanks A-8
Office of Waste Programs Enforcement A-9
Preparedness Staff A-10
Program Flier A-11
Program Brochure A-12
Federal Register Notice A-13
-------
SECTION 1. INTRODUCTION
You have heard the stories before. The
concerned citizen feels he has run up against
an unresponsive bureaucracy. The regulated
industry is frustrated by complex regulations
and by difficulty in resolving compliance
questions. The bothersome complainant often
appears to be shunted from official to official,
office to office, and on and on.
What's to be done? By their nature the large
bureaucracies of modern society, both
governmental and corporate, cannot handle
every problem or complaint to complete
satisfaction. More and more, organizations are
turning to a novel solution to remedy this
problem -- the Ombudsman, an employee
specially designated to deal with problems and
complaints (see box).
In fact, Congress has chosen this solution
for dealing with such problems in the
hazardous waste programs EPA administers.
The Ombudsman is intended to respond to
concerned citizens, to assist industry as it
complies with environmental regulations, and
to handle all complaints arising from these
programs.
PURPOSE OF HANDBOOK
This handbook is for the use of EPA
Headquarters and Regional representatives
who are serving as an Ombudsman. The
purpose of this handbook is to provide the
Ombudsman information concerning the
program and guidance on the procedures and
policies for responding as an Ombudsman. It is
designed as a reference manual that the
Ombudsman should refer to in order to
implement a nationally consistent program.
The provisions of this handbook are to ensure
conformity in definition, reporting, and handling
of problems and complaints.
The material presented here is to be viewed
as a framework for each Regional Ombudsman
program, rather than as procedures that must
be followed. This recognizes that differences in
operation may exist among the Regions. Each
Ombudsman: an impartial public official
who investigates complaints about
government officials or administrative
actions and seeks to correct problems
where warranted. The idea originated in
Sweden, but it has gained popularity in
large organizations, including major
corporations, newspapers, universities,
and government, because of the increasing
complexities in administration and the
need for impartial and informal handling
of complaints.
Regional Ombudsman operates independently
of the Headquarters Ombudsman, although
close cooperation between them is important.
Under this arrangement, each Region retains
the flexibility to adapt suggested procedures to
individual program needs.
1-1
-------
This handbook does not provide the
procedures for handling every problem. It is
recognized that the wide-ranging nature of the
Ombudsman program precludes a handbook
that details comprehensive solutions to
problems.
Another purpose of this handbook is to
serve as a central repository for information
that is key to carrying out Ombudsman
responsibilities, e.g., phone numbers,
established administrative procedures, and
Agency rules.
The handbook is designed as a quick
reference manual. The sections are organized
by topic in order to facilitate finding the
appropriate item.
STRUCTURE OF HANDBOOK
Section 1: Introduction
Section 2: Overview of Ombudsman
Program
Section 3: Ombudsman Program
Procedures
Section 4: Additional Information
Section 1 provides an introduction to the
handbook, discusses its purpose, and presents
the charter for the Ombudsman program.
Section 2 presents an overview of the
program. Starting with the legislative
background of the program, this section briefly
describes the function of the program, the
organization of the office, and the roles and
responsibilities of the Ombudsman.
Section 3 provides procedures that should
be used as guidelines for responding to
problems and complaints. This section
discusses the responsibility of the Office of
Solid Waste and Emergency Response
(OSWER) programs to handle requests, and
suggests criteria for determining which
requests warrant Ombudsman attention. It also
presents the steps for Ombudsman handling of
a request from receipt to final action.
Section 4 contains additional information
on various aspects of the Ombudsman
program. These range from public information
materials and training to recommendations to
the Assistant Administrator and confidentiality
of requests.
The Appendix is the repository for
resources available to the Ombudsman. This
includes essential telephone numbers,
program organizational charts, and matrices
for identifying appropriate headquarters
program personnel.
OMBUDSMAN CHARTER
The purpose of this charter is to provide
basic background information on, and the
philosophy for, the Ombudsman program
established under the Resource Conservation
and Recovery Act (RCRA). This charter is not
intended to cover every aspect of the
Ombudsman program; it is designed more as
an orientation to the program for those both
inside and outside EPA.
1-2
-------
Background
The hazardous waste management
program established under RCRA involves
some of the most complex regulatory programs
developed by EPA. This fact has posed
considerable difficulty for the general public
and the regulated community and, as a result,
has generated numerous problems and
complaints. In the past, EPA has not had one
single point of contact whose essential purpose
is to assist citizens and the regulated
community in resolving problems concerning
any program or requirement under the
hazardous waste laws. Recognizing this
important need, EPA established the Office of
Ombudsman at Headquarters and in each
Regional Office.
While EPA is always striving to educate and
involve the pubjic in its decision-making
process, a small percentage of the general
public and the regulated community continues
to have difficulty in resolving problems
concerning EPA's hazardous waste
management programs. The objective of the
Ombudsman program is to ensure that the
general public is provided assistance with such
complaints or problems.
The Ombudsman program is intended to
assist those citizens and members of the
regulated community who have been unable to
voice acomplaintorgettheir problems resolved
through normal channels. The Ombudsman
program is not intended to circumvent existing
channels of management authority or
established formal administrative avenues of
appeal.
Many citizens and members of the
regulated community either do not know how to
get information or feel frustrated in their
attempts to cope with the complexities of
hazardous waste regulatory programs; not
only the RCRA program, but also the
Comprehensive Environmental Response,
Compensation, and Liability Act (CERCLA),
commonly known as "Superfund." The
Ombudsman program is designed to provide
information and to deal with any problems
people may have with these programs.
It must be emphasized that the
Ombudsman lacks the legal authority to
reverse or modify any program decisions or
actions, either those already taken orthosethat
may be taken in the future. However, based on
sound information gained through contact with
the public, the Ombudsman may, on occasion,
effect program adjustments in resolving
particular problems.
In order to be effective, the Ombudsman
must develop the confidence of the citizens, the
regulated community, and the OSWER
program managers. Impartiality is essential to
the effectiveness of the Office of Ombudsman.
Fair and responsible assessments of
complaints brought to the attention of the
Many requests for assistance are routine
information requests and should be handled by
the following existing programs:
RCRA/Superfund Hotline
RCRA Permitting Public Involvement
Program
Superfund Community Relations Program
Office of External Affairs
Small Business Ombudsman Hotline
Regional Small Business Liaisons
Other ongoing communications/outreach
programs.
Requests that are more complicated or reflect
concerns about the way the regulations or programs
have dealt or failed to deal with a particular situation
or problem are to be handled by the Ombudsman.
1-3
-------
Ombudsman are critical. The Office of
Ombudsman must exhibit total objectivity in
order to resolve differences between citizens,
the regulated community and EPA. While
striving to be objective, the Ombudsman must
remember that he or she is part of EPA's
mission and thus, must work within EPA's
system to address problems rather than
standing apart and criticizing the Agency.
The object is for all parties to believe that
careful consideration has been given to every
aspect of the complaint or problem. This could
require program managers to consider revision
of programs or policies when that revision
would better serve the needs of the public or
regulated community.
It is important to emphasize that the
Ombudsman will not be an "advocate" for the
Agency or the public. He or she is not a
substitute for the normal appeal processes.
The Ombudsman must function as a
supplement to existing institutions in the
OSWER programs, not a replacement. The
Ombudsman and the program managers are
both seeking the same end: to improve
implementation of the complex requirements of
hazardous waste legislation.
The Nature of the Ombudsman's Job
The Ombudsman's job is a people-oriented
job. Therefore, the more the Ombudsman
likes and understands people, the more he or
she will like and be successful in the
Ombudsman's job.
People are alike in only a few ways. We
need to feel secure, experience success, be
loved, and have self-esteem. In these ways, we
are like the people we serve: members of the
regulated community, Congress, the general
public, environmental groups and EPA
programs. Beyond these basic needs, each of
us reacts to a situation based on our own
experiences.
What are some of the potential areas of
conflict that the Ombudsman may expect?
First of all, remember that while we like to think
REGULATED
COMMUNITY
CONGRESS
ENVIRONMENTAL
GROUPS
GENERAL
PUBLIC
EPA
PROGRAMS
An Ombudsman is:
• Knowledgeable
• Independent
• Impartial
of ourselves as rational human beings, our
behavior may frequently be guided by feelings
rather than reason. We take advice when it is
offered in friendship but reject the same advice
if it is offered by someone who "rubs us the
wrong way." Certain behaviors in others can
cause us to resist their ideas and suggestions
even though they may be very good and the
behaviors that turn us off are irrelevant.
It is well to remember that logic alone will
often not be enough to calm a hostile or irate
complainant. One cannot dismiss anger on
self-command or by request, therefore, the
Ombudsman will need to use empathy in order
to guide behavior down more productive
avenues, i.e., problem resolution. The
Ombudsman will need patience and
understanding when dealing with sensitive
situations and individuals who openly express
their hostility.
1-4
-------
Carefulness in stating complaints will
greatly facilitate a successful outcome. The
Ombudsman is likely to cause defensiveness
and reduce the opportunity for a successful
outcome by accusing, criticizing, blaming or
demonstrating superiority or certainty.
Cooperative relationships and an increase in
the number of successful outcomes are likely to
develop if the Ombudsman is supportive of all
parties concerned, describes facts,
approaches the problem with a problem-
solving orientation, and exhibits fairness.
Sensitivity and attention to uncomfortable
feelings among all parties concerned will free
the Ombudsman from some of the blocks to
problem resolution.
The Ombudsman will sometimes be
involved in what are called conflict situations. It
will be helpful to know some research findings
Four tips for handling complaints:
1. Focus on the Issue, not the person.
2. Try to define Issues In terms of
environmental results.
3. Do not place persons in a win-lose
situation.
4. Promote discussions that enhance
the building of relationships rather
than conflicts.
about these kinds of circumstances. Conflict
has been defined in terms of incompatible goals
and different values, but such differences are
frequently perceived rather than real. If the
parties involved can find a common ground,
e.g., realize that resolving the issue is in their
mutual interest, conflict can be set aside and
the problem-solving process can begin.
The most important method of
accomplishing resolution is to depersonalize
the situation. In other words, situations must be
described in such a way that the other party is
not threatened or judged negatively as a
person. This will increase the likelihood of
cooperation and participation of others.
Confrontation and ignorance are the
enemies of a good environmental program.
Whenever possible, EPA should make use of
negotiation among all affected parties to find
acceptable solutions, and should consult
widely and tap into the knowledge and insights
of the public. An effective Ombudsman helps
bring people together by acting as a mediator
where necessary.
The Ombudsman's major task is to handle
complaints from citizens and the regulated
community, and in doing so obtain facts, sort
information, and substantiate policy in orderto
remedy problems. This task will require a range
of communication skills, including interviewing,
listening, and writing. Many of these skills the
Ombudsman will already possess. Others will
be finely tuned by experience in the job of
Ombudsman.
1-5
-------
SECTION 2. OVERVIEW OF OMBUDSMAN PROGRAM
This section presents an overview of the
Ombudsman Program. It answers several
basic questions about the program, e.g., what
is its legislative background, function,
organization, etc., without giving details on
program procedures.
What is the Legislative Background
of the Ombudsman Program?
Congress is aware of the complexity of the
RCRA regulatory programs and the intensity of
feelings aroused by hazardous waste issues.
Congress also recognizes the necessity of
assisting the regulated community with
compliance difficulties and addressing the
concerns of the general public.
To that end, Congress included a provision
directing the EPA Administrator to establish the
Office of Ombudsman in the Hazardous and
Solid Waste Amendments of 1984. The new
section 2008 of the Solid Waste Disposal Act
reads as follows:
Sec. 2008 (a) ESTABLISHMENT; FUNCTIONS.
The Administrator shall establish an Office of
Ombudsman, to be directed by an
Ombudsman . It shall be the function of the
Office of Ombudsman to receive individual
complaints, grievances, requests for
information submitted by any person with
respect to any program or requirement under
this Act.
(b) AUTHORITY TO RENDER ASSISTANCE. -
The Ombudsman shall render assistance with
respect to the complaints, grievances, and
requests submitted to the Office of
Ombudsman, and shall make appropriate
recommendations to the Administrator.
(c) EFFECT ON PROCEDURES FOR
GRIEVANCES, APPEALS, OR
ADMINISTRATIVE MATTERS. - The
establishment of the Office of Ombudsman
shall not affect any procedures for grievances,
appeals, or administrative matters in any
other provision of this act, any other provision
of law, or any Federal regulation.
(d) TERMINATION. -- The Office of
Ombudsman shall cease to exist 4 years after
the date of enactment of the Hazardous and
Solid Waste Amendments of 1984.
The legislative history of this provision
provides some explanation of what Congress
intended in establishing the Office of
Ombudsman. The House Committee on
Energy and Commerce, in its report
accompanying H.R. 2867 (Rept. 98-198, May
17, 1983), explained the purpose of the
provision as follows:
The American public, particularly those
communities located close to hazardous waste
facilities, have often been frustrated in their
attempts to obtain information concerning the
health danger posed by improperly disposed
hazardous waste. EPA has been hampered in
its ability to communicate with the public by
not having a single office whose essential
purpose is to respond to citizen inquiries and
complaints. The Committee recognizes this
important need and has adopted a provision
establishing, within the Agency, the Office of
Ombudsman.
The Committee expects the Administrator
to promptly appoint an Ombudsman who is
genuinely dedicated to answering citizen
inquiries regarding RCRA programs and
2-1
-------
responding to complaints and requests for
assistance. The Committee expects that the
individual appointed to this position will be of
sufficient stature within the Agency that
citizens will be able to secure meaningful
assistance as quickly as possible. The
Committee anticipates that fulfilling this
important function will require staff resources
at EPA headquarters in Washington and at
each of the regional offices.
Although the legislative history does not
mention Superfund, EPA has interpreted the
Ombudsman provisions to cover the Superfund
program as well. As the RCRA and Superfund
programs are increasingly overlapping, it
makes sense for the Office of Ombudsman to
deal with both RCRA and Superfund issues,
including the Underground Storage Tank
(UST) and Emergency Planning and
Community Right-To-Know programs.
Both the statutory language and its
legislative history confirm the importance
Congress places on the public assistance
functions of the Office of Ombudsman. By
centralizing these functions in the Office of
Ombudsman, Congress intended to improve
EPA's responsiveness to the public with
respect to the increasingly complex RCRA and
Superfund programs.
What is the Ombudsman's Function?
As the legislative background indicates, the
Office of Ombudsman is designed to ensure
that the general public and regulated
community are provided assistance with
complaints or problems arising from EPA's
hazardous waste programs. In a sense, the
Ombudsman, as a top priority, has to be
responsive to EPA's various constituents. In
orderto carry out this function, the Ombudsman
should be prepared to respond to any
reasonable requests for assistance.
In most cases, requests will come from
constituents who have contacted existing EPA
sources already, yet still need the Ombudsman
for assistance. This is illustrated schematically
in Figure 2-1. In large part, the function of the
Ombudsman is to provide the regulated
OMBUDSMAN PROGRAM FUNCTION
STEP 1 ^
^
«•
STEP 2 ^_
E
X S
I °
sjj
T
»«
H 0
A M
Z W B
A A U
R S D
D T S
OEM
U A
S N
™
^
-d
RCRA/SUPERFUNC
HOTLINE
PUBLIC AFFAIRS
OTHERS
Figure 2-1
2-2
-------
Figure 2-2
community and general public with an
empathetic ear within the Agency.
The charge of the Ombudsman to provide
assistance with problems, complaints or
grievances, is an extremely broad one. These
general terms can cover a range of matters (see
box for definitions). This handbook provides
guidelines for identifying the types of matters
the Ombudsman may expect to address.
Problem: a question raised for inquiry, consideration,
or solution; a source of perplexity, distress, or vexation.
In the context of OSWER programs, a problem may
result from difficulty in interpretation or application of a
regulation.
Complaint: something that is the cause or subject of
protest or outcry. In the context of OSWER programs,
a complaint may result from the perceived failure by
program officials to take required administrative
action.
Grievance: a cause of distress felt to afford reason for
complaint or resistance. In the context of OSWER
programs, a grievance may result from unequal
treatment of parties in otherwise similar situations. In
this handbook, complaint and grievance are used
interchangeably.
What is the Organization of the Office
of Ombudsman?
Consistent with Congressional intent, the
Office of Ombudsman is organized with an
office in EPA Headquarters and
representatives in each of the EPA Regional
Offices, as illustrated in Figure 2-2. Each
Ombudsman acts independently, yet
coordinates with other Regions and the
Headquarters Ombudsman. This organization
allows the Ombudsman to keep abreast of
OSWER program developments in
Headquarters as well as to provide maximum
assistance to the public and regulated
community through the Regional Offices.
The Headquarter's Office of the
Ombudsman is located within the Office of
Solid Waste and Emergency Response. It's
Director reports to OSWER's Assistant
Administrator. The Regional Ombudsman
Program is the responsibility of the Regional
Administrator in each Regional Office. The
Regional Administrator designates the
Regional Ombudsman and determines the
2-3
-------
OMBUDSMAN LOCATION IN THE
REGIONAL OFFICES
REGION
PROGRAM
OFFICE
OFFICE OF
EXTERNAL AFFAIRS
1
2
3
4
5
6
7
8
9
10
Figure 2-3
location of the position within the Regional
Office. In most regions, the Ombudsman's
duties are performed in conjunction with other
program responsibilities, e.g., those of a
program staff person. The Ombudsman
performs the duties of both an Ombudsman
and of a public liaison person in the Office of
External Affairs. Figure 2-3 indicates the
current location of the Ombudsman in each of
the Regional Offices.
What are the Roles and
Responsibilities of the
Ombudsman?
The Director of the Off ice of Ombudsman is
primarily responsible for national coordination
of the Hazardous Waste Ombudsman Program
and for the ongoing review, evaluation and
analysis of the program. He also is responsible
for soliciting comments and suggestions from
each Regional Ombudsman and for
implementing the Ombudsman program
procedures. Coordinating with the Office of
External Affairs, the Director will periodically
meet with Congressional staffs and targeted
groups to discuss the purpose and use of the
Ombudsman program.
As the need arises, the Director will develop
issue papers on recurrent procedural and
implementation problems reported to
Headquarters and will actively participate in the
development of cross-cutting procedures that
directly affect a national segment of the
regulated community. To this end, the Director
will attend public hearings on proposed rules to
keep abreast of the latest regulations and their
impact on EPA constituents. The Director,
working with the Regional Administrators, is
responsible for evaluating Regional
Ombudsman programs through field visits and
analyses. Based on these reviews and
evaluations, the Director will recommend
changes to Regional Ombudsman programs
and issue updated program guidelines and
instructions as needed.
The Regional Hazardous Waste
Ombudsman should implement the program
within the Regional structure and in accordance
with Headquarters guidelines and instructions.
This means working with, not for, the Director of
the Office of Ombudsman.
The Regional Ombudsman Should:
• Be a senior level person with
experience in and extensive
knowledge of hazardous waste
programs
• Have access to decision-makers and
senior managers to ensure
responsiveness
• Have access to information
• Be integrated into existing
mechanisms without disrupting
ongoing outreach and assistance
activities
• Be able to address "cross-cutting"
hazardous waste issues.
2-4
-------
SECTION 3. OMBUDSMAN PROGRAM PROCEDURES
This section outlines procedures designed
to provide uniform handling of constituents'
requests nationwide. These procedures are in
no way set in concrete, but are intended to be
used as a guide for action within the particular
situation in Headquarters and each Regional
Office.
EPA has always dealt with requests,
problems, and complaints from the general
public, the regulated community,
environmental groups, and Congress. For
handling these matters the program managers
have developed basic procedures, of varying
formality, that should be followed in preparing a
response. These procedures will continue to
be followed by the programs in carrying out their
fundamental program responsibilities.
This handbook does not change the
responsibility of OSWER program staff to
resolve problems brought to their attention if
they are capable of doing so. Rather, it
describes those requests an Ombudsman is
likely to receive, either directly from the public
or as a referral from a program office, and the
procedures by which the Ombudsman
responds. EPA's goal is to handle requests and
resolve problems as promptly and efficiently as
possible.
Types of Requests Handled by the
Ombudsman
The Office of Ombudsman is designed to
handle a range of requests from the public with
respect to EPA's hazardous waste programs.
While the function of the Ombudsman is
directed primarily towards solving complaints
and problems, the Ombudsman's office also
serves the function of providing a quick source
of accurate information for those seeking
assistance on hazardous waste matters. By
nature, the Ombudsman program precludes
listing all the types of requests an Ombudsman
will handle in this handbook. However, based
on experience, examples of the types of
requests the Ombudsman can expect to
receive and handle are shown in Figure 3-1 on
the following page.
Scope of the Ombudsman
Not every problem or complaint warrants
handling by the Ombudsman. Some fall
beyond the scope of the Ombudsman program.
For example, the Ombudsman should not
circumvent existing procedures, e.g., resolving
such matters as a permit appeal. A clear
recognition of the scope of the Ombudsman
THE OMBUDSMAN HANDLES
A CONSTITUENT'S:
• Problems
• Complaints and Grievances
• Requests for Information
• Non-Notifier Questions
• Whistle-Blower Tips
3-1
-------
Figure 3-1
Types of Requests Received by the Ombudsman
PROBLEMS
COMPLAINTS AND
GRIEVANCES
REQUESTS FOR
INFORMATION
TYPES OF PROBLEMS
Confusion between State/Federal Regulations
Difficulties in interpretation or application of regulations or requirements
Cross-cutting issues between agencies, e.g., Department of Transportation/EPA transportation regulations
Uncertainties with respect to cross-cutting program issues, e.g., Toxic Substance Control Act vs. RCRA,
i.e., PCB issue
RCRA/Superfund related issues
Questions resulting from contradictory or confusing programs/policies
Waste identification
Enforcement implementation
Deadlines associated with issuing regulations
Non-notifier questions which typically involve anonymous inquiries concerning compliance with RCRA
regulations
TYPES OF GRIEVANCES
Perceived failure by program officials to take required administrative action
Perceived misinterpretation or misapplication of a regulation or requirement
Unequal treatment of parties in similar situations
Congressional inquiries on behalf of their constituent's concerns
Citizen complaints about hazardous waste sites in their community and/or hazardous waste programs
TYPES OF INFORMATION REQUESTED
Economic/marketing data associated with amounts of hazardous waste being produced
Information on the hazardous waste program, e.g., symposia on the alternate remedial contract strategy
Alternative treatment technologies
Resource recovery, such as tires and metals
New regulations that have not been published
UST notification
UST interim prohibition
Small quantity generators, e.g., used oil recyclers and electroplating
Generators seeking information to determine compliance
UST owner/operator requirements
Exposure assessment data for specific waste facilities
3-2
-------
program and judgment as to the best course of
action should guide the Ombudsman in
determining which requests are appropriate for
handling. Factors the Ombudsman should
consider when assessing how to handle a
request are outlined below.
As the schematic in Figure 3-2 illustrates,
the Ombudsman is subject to differing
expectations and demands from constituents.
In meeting constituents' requests, the
Ombudsman must be realistic about the relief
that can be provided. One factor the
Ombudsman must consider is the capabilities
and limitations of the position. On occasion,
there will be issues or topics beyond the ability
of the Ombudsman to address. These should
be referred to experts in the particular area.
The Ombudsman should use judgment in
dealing with matters covered by existing
institutions or procedures. In the situations
listed below, the Ombudsman acts as a
conduit, forwarding requests to the appropriate
office or program. These include:
• Requests for general information, which are
handled by the RCRA/Superfund Hotline
• Inquiries or comments on proposed
regulations, which should go to the RCRA
or Superfund Docket
• Citizen inquiries about hazardous waste
sites in their communities, which should be
referred to the community relations
program
• Health risk questions, which are better
handled by the Office of Health and
Environmental Assessment, Agency for
Toxic Substances and Disease Registry or
Centers for Disease Control
• Enforcement-related questions, which
should be handled by enforcement staff
GENERAL
PUBUC
THE VARIOUS CONSTITUENCIES
^—i^^——. ANSWER PERSON
REGULATED
COMMUNITY
ENVIRONMENTAL
GROUPS
CONGRESS
PROGRAM
PROBLEM SOLVER
EPA CONTACT
RED TAPE CUTTEF
RESOURCE
Figure 3-2
• Permit decisions or appeals, which should
follow established administrative
procedures
• Formal grievance matters, which should
follow established EPA procedures
• Freedom of Information Act (FOIA)
requests, which should be handled by the
program office
• Media requests, which should be
addressed by the Office of Public Affairs
• Allegations of wrongdoing, which should be
investigated by the Inspector General
• Information beyond the scope of an
Ombudsman's knowledge
• Second opinions. An appropriate response
may have previously been provided by
another office. The requestor may be pitting
one EPA office against another or the
Federal government against State
government. This is a situation which the
Ombudsman should avoid.
The Ombudsman will, however, to promote
agency responsiveness, handle as many
requests as possible, and ensure that the
3-3
-------
information provided is correct.The lines on
many of these matters are not clear. The
Ombudsman will have to use good judgment in
deciding which matters are appropriate to
handle. In the interest of being responsive, the
Office of Ombudsman should err on the side of
providing every possible assistance to the
general public.
In any case that is referred, the
Ombudsman should follow-up with both the
responder and the constituent to ensure an
efficient resolution of the case.
Another factor which the Ombudsman must
consider in assessing which requests to handle
is the Agency's need to be responsive. Most
calls to the Ombudsman are initial contacts
requesting information. These calls are
routinely handled by the program office;
however, the Ombudsman may wish to handle
a limited number of initial contacts rather than
refer them to the program office. This, of
course, will depend on the number and
complexity of such inquiries. Achieving this will
require using judgment to recognize which
requests an Ombudsman should respond to,
even though normally such a request is
handled elsewhere.
Finally, the Ombudsman should determine
whether the complaint or problem is within the
scope of the Ombudsman's authority. Based
on the language of the law (see Chapter 2) the
An Ombudsman's role is limited by:
Authority - Established procedures must not
be circumvented.
Previous Agency Decisions - An appropriate
response, previously provided, should not be
challenged.
Scope of Knowledge - Above all, the
Ombudsman's responses should be based on
the best available knowledge.
Ombudsman has the authority to respond to
most requests for information "submitted by any
person with respect to any pro gram or requirement
under this Act." OSWER, taking direction from
the legislative history, has interpreted the
Ombudsman's authority broadly. Recognizing
that Congress was concerned about the
NOTE: Caution should be exercised to ensure
that the Ombudsman does not develop a clien-
tele of contacts or others in the public or regu-
lated community who believe they will receive
better service by dealing with the Ombudsman
on initial contacts. If this is a recurring problem,
the Ombudsman should refer calls to the
appropriate program office.
availability of hazardous waste information to
the American public, OSWER believes that
although the Ombudsman's main objective is to
answer RCRA and Superfund related
questions, the Ombudsman may also respond
to requests for information regarding other EPA
programs. The Ombudsman should limit his or
her response regarding other EPA programs to
factual information.
Congress did envision a limitation to the
Ombudsman's authority in one respect: as a
rule, the Ombudsman should not render
second opinions on Agency decisions or
circumvent existing procedures for problem
resolution. The law stipulates that "the Office of
Ombudsman shall not affect any procedures for
grievances, appeals, or administrative matters
in any other provision of this act, any other
provision of law, or any Federal regulation."
The Ombudsman must, therefore, work within
established EPA guidelines to guarantee that
procedures are followed.
In the final analysis, the goal of the
Ombudsman is to help whenever and wherever
possible. The Ombudsman should assist the
constituent to the maximum extent possible.
3-4
-------
HANDLING OMBUDSMAN CASES
Telephone
This section provides an overview of how
cases brought to the attention of the
Ombudsman are handled. Again, as was
mentioned earlier, the procedures described
here are the guidelines for a national program.
Individual Regional programs may be varied to
fit Regional policies.
The Ombudsman case-handling process is
illustratedin Figure 3-3. As the figure indicates,
the process from receipt of a request to
completion of response involves four basic
steps. These are discussed in detail on the
following pages.
Receive and
Record Request
Make
Response
Decision
Take Initial Action
Take Final Action
Figure 3-3
STEP1: RECEIVING AND
RECORDING REQUESTS
Receiving Requests
Requests may come to the Ombudsman in
several ways. These include direct telephone
calls to the Ombudsman, personal visits to the
Ombudsman's office, and written requests
received by mail. The Ombudsman may also
receive referrals from the program offices in any
of these forms.
By far the largest number of requests are
likely to reach the Ombudsman by telephone.
This is the easiest and quickest way for the
general public to obtain assistance and is often
the method preferred by the regulated
community. The telephone is an
Ombudsman's strongest tool, but also could be
the weakest link. The general public, usually
calling the Ombudsman with a problem, is
bound to be put off if calls to an Ombudsman
are not answered or returned. This may result
in complaints against the Office of
Ombudsman. To avoid this, the Ombudsman
should ensure that his telephone is always
answered. If a secretary is not available at all
times, the Ombudsman should consider using
an answering machine. An Ombudsman
should acknowledge all calls within 24 hours.
The number of calls an Ombudsman will
receive will depend in part on the public's
awareness of the Office of Ombudsman, in part
on knowledge of hazardous waste programs,
and in part on "hot" issues. The Ombudsman
should recognize that program telephone
numbers have been widely distributed through
publication in the Ombudsman program flier
and in the Federal Register, and are therefore
in the public domain. Implicit in publicizing
these numbers is the expectation that all calls
will be answered. Each Ombudsman's
telephone number is also listed in Section 4 of
this handbook, (which will be kept updated).
Mail
A few of the requests to the Ombudsman for
assistance are likely to arrive by mail. This is
the avenue most often used by citizens,
environmental groups, and members of the
regulated community who have very specific or
detailed questions to pose. Requests may also
come in any of the forms described above on
referral from program office staff. As
confidence in the Ombudsman function
3-5
-------
MEANS USED TO CONTACT
THE OMBUDSMAN
MAIL 8%
2% WALK-INS
increases, more and more requests for
assistance are likely to be referred by the
program.
Walk-Ins
Some requests may come to the
Ombudsman by personal visit. This is
particularly true of concerned citizens or
environmental groups in the vicinity of
Headquarters orthe Regional Offices. It is also
often used by representatives of particular
segments of the regulated community.
Recording Requests
Recording requests for assistance as they
arrive and maintaining case records are an
important part of the first step. These establish
the Ombudsman's files, which are critical for
tracking the progress of a case and are
essential, should an individual contest a
response. Case files will also be used to
evaluate the Ombudsman program. Therefore,
the Ombudsman should ensure that inquiries
are properly recorded, that Ombudsman logs
are prepared for all cases and that case records
are maintained as prescribed below.
An example of a case log is shown in Figure
3-4. The purpose of this log is to gather key
information in one location. It takes a minimum
of time to fill out and is invaluable as a cover
page for case records. Use of this particular
form is highly recommended. If the form is not
used, it is the Ombudsman's responsibility to
enter the information requested on the log into
the case files through other means, as this
information is necessary for program review.
Instructions for completing the
Ombudsman log are included in Figure 3-4.
Note that the log, rather than being filled out
completely, can be used as a cover sheet for
attachments, e.g., telephone memo slips,
letters.
The Ombudsman log and any other relevant
material should be placed in a case file. Each
case should be maintained separately and in
some system that assures easy retrieval of all
applicable case material.
Note that the case log is filled out in all
instances, even if the Ombudsman decides
immediately that the case will be referred. This
is because the logs will be analyzed annually to
assess what types of requests the Ombudsman
receives, especially the ratio of problem to
information calls. This analysis will then be
used to manage the overall Ombudsman
program.
STEP 2: MAKING A RESPONSE
DECISION
Immediately after recording the request, the
second step involves making a decision on how
to respond to a request. This involves
determining that the case is within the purview
of the Ombudsman.
The factors the Ombudsman considers in
determining which requests to handle were laid
out previously and are summarized in Figure
3-5. There will always be matters for which
3-6
-------
Figure 3-4
Ombudsman Log and Instructions
HAZARDOUS WASTE OMBUDSMAN CASE LOG
PROGRAM REFERRAL:
DATE:
ORAL REQUEST:
RECEIVED BY:
WRITTEN REQUEST:
NAME OF INQUIRER:
ORGANIZATION:
ADDRESS:
PHONE NUMBERS:
PROBLEM:
(woik)
(home)
ACTION:
Information Q Non-Notfler Q Problem D Other :,
FINAL ACTION COMPLETE
1. Check one. This information serves
two purposes:
- To alert that correspondence is
attached
- To evaluate how requests arrive for
the Ombudsman
2. This line identifies who received the
call and the date. Initials may be
used.
3. This section identifies who is
requesting assistance and what
organization they belong to.
-4.This space is for a description of the
problem. If additional space is needed,
continue on the back or on another piece
of paper. If the problem is stated in a
memo or has been written on a separate
piece of paper, it is not necessary to fill in
this section. However, the documents
describing the problem should be stapled
to the back of this sheet.
6. This last line asks for information to evaluate the
Ombudsman program. By marking these boxes, the
types of requests for assistance an Ombudsman
receives can be categorized.
5. This section is for recording any action(s)
taken to resolve the problem. Activities to
record include referral to a program office,
efforts made to respond or actual responses.
In all cases, who the problem was referred to
or who responded, what office was involved
and the date should be identified. This is
also the section in which to record all
attempts to contact someone, and the
substance of any phone conversations.
Documenting this information protects the
Ombudsman against claims of
unresponsiveness. If you wish, include "due
by" dates, if appropriate, next to each action
item (e.g., referred to Joe Xxxxx, Office of
General Counsel on 2/1/87 for response, due
by 3/1/87). These "due by" dates serve as a
control for getting responses done in a timely
manner.
7. The last box identifies at a glance when action is complete.
3-7
-------
more appropriate mechanisms (e.g., the
RCRA/Superfund Hotline, the RCRA Docket)
or procedures (e.g., the permit appeal process,
enforcement procedures) have been
established for reaching resolution. Having
determined that the inquiry can and should be
handled by the Ombudsman, steps 3 and 4
should be followed.
An Ombudsman determines which
request to handle by:
• Recognizing the limits of his/her
authority
• Using judgment to analyze the
expectations of the constituent
• Considering the Agency's need to be
responsive
Figure 3-5
STEP 3: TAKING INITIAL ACTION
The third step in the process involves taking
initial action with respect to the case. This
involves acknowledging receipt of the request,
notifying the person of projected response
times and referring the request if appropriate.
Acknowledging Requests
In every case, the Ombudsman should
acknowledge receipt of the request and notify
the person of its handling. (Note that a
telephone request received by the
Ombudsman does not require additional
acknowledgement.) The procedures for
acknowledging a request received in writing or
in person are described below:
• Bv telephone - This is the most expedient
way of acknowledging a request for
assistance. Another advantage of a
telephone call is that it permits the
Ombudsman to obtain additional
information. These calls should be placed
within 24 hours.
• In writing - This method is simplified by
using a form letter. An example is shown
at the end of this section. Form letters
should also be sent out within 24 hours of
receipt of a request.
Notification of Response Times
Whenever acknowledging a request for
assistance, the Ombudsman should inform the
person of the time needed to issue a response.
The Ombudsman is responsible for preparing a
response, even when the information for an
answer will be provided by another office.
Thus, judgment should be used in setting
response times. The Ombudsman is
committing himself, not the program, to a date.
Keep in mind that time periods should reflect
the inquirer's anticipation of a prompt response.
Providing afuture resolution date should not
be used as a method to avoid prompt handling
of cases. The Ombudsman should keep in
mind that one aspect of being effective involves
meeting time commitments made to citizens
regarding responses. This can, at times, be
difficult to do because of delays resulting from
coordination with several parties in developing
a response. In order to manage time-sensitive
material, an Ombudsman may wish to establish
a tickler file. A tickler file is a date-driven
reminder system which serves to alert the
Ombudsman to upcoming due dates. See the
description on the following page for tips on
how to set up a tickler file.
If it can be determined that, due to the
nature of the problem or due to complications,
more than a reasonable amount of time will be
required to resolve the issue or complaint, the
person should be contacted again and given a
revised estimate of the time required to resolve
the problem and a date by which he or she will
be contacted again.
3-8
-------
SETTING UP AND USING A TICKLER FILE SYSTEM
A tickler file is a tool anyone can use as a
reminder of due dates, appointments, return
calls, and other time dated materials or
activities. It consists of a set of 31 folders,
numbered individually from 1 - 31, located in a
close and convenient spot forthe Ombudsman,
(e.g., a desk file drawer). Any date-driven item,
(e.g., request for which a response date has
been assigned or a memo to return a call), is
placed in the file under the number
corresponding to the date (i.e., if the
Ombudsman said to expect a call on May 10th,
2 weeks hence, a note is placed in file number
10).
Promises or working schedules for items are
written down on slips of paper and inserted in
the appropriate file. The Ombudsman then
refers to the tickler file daily to determine
scheduled activities. Note that the
Ombudsman should take into account the lead-
time necessary to prepare a response when
placing items in the tickler file (e.g., place a
tickler three days prior to a deadline to allow
time to prepare the response).
Referral To Appropriate Office
Requests that are beyond the
Ombudsman's authority should be referred to
and coordinated with the appropriate office or
official for handling.
STEP 4: TAKING FINAL ACTION
The fourth and final step is to complete the
action necessary for final response. This
involves obtaining the information needed for
response from the program office or other
sources and preparing the oral or written
response.
Obtain Information
In some instances, the Ombudsman will be
able to respond to a request or complaint with
little or no additional research. In others, it will
be necessary to go to the appropriate program
official in order to obtain necessary additional
information. Forthe latter, the Ombudsman will
have to develop good lines of communication
with program staff. A good working relationship
with the program staff will facilitate
performance of the Ombudsman's duties. In
most cases, the Ombudsman should, in
cooperation with other offices, do the research
personally to get a response. In this way, the
Ombudsman can gain knowledge about all
aspects of EPA's work and control the
timeliness of the response. However, if a case
is referred to another office, it is the
Ombudsman's responsibility to keep track of
the response to ensure that time commitments
are met.
Prepare Response
Once the necessary information is located,
the Ombudsman will prepare and deliver the
response. For requests received by telephone,
a return call may provide sufficient response. A
written response may be necessary for written
requests, or for telephone requests specifically
requesting a written response. The
Ombudsman should use good judgment in
selecting the appropriate form of response.
Examples of Ombudsman responses are
shown in the Appendix under Case Histories.
3-9
-------
In some cases, it may be necessary for the
requesting party to submit additional
information or documentation in order to
resolve a problem. In such cases, the person
should be given a specific date by which to reply
and an explanation of the action the
Ombudsman will take if he or she does not
furnish the requested information. If the person
has not furnished the information within the
specified period of time, e.g. 30 days, the
Ombudsman should assume thatthe person no
longer needs assistance to resolve the problem
and should close the file.
Every effort should be made to complete
responses as expeditiously as possible. A
response that lingers within the system will only
serve to antagonize the public. If delays
become evident, the Ombudsman should place
the case under special attention and contact
the person (by phone, if possible) and advise
him or her of the status of the case and
estimated date of completion.
An Ombudsman case is considered closed
when all actions have been taken to resolve the
problem and the person has been notified. The
main concern in closing a case is being
reasonably certain that the person is satisfied
that the Ombudsman has addressed all
problems.
When a case is closed, the Ombudsman is
responsible for ensuring that all items on the
Ombudsman log are completed and that there
is enough of a case file to allow a reviewer to
make a determination that the case was
handled correctly and in a timely manner. This
should be done within a reasonable amount of
time following closure, i.e., 2 weeks. Note that
no reports need to be developed. All that is
required is that relevant materials and
supporting documentation be filed in the case
file.
A case should be reopened if it meets any of
the following criteria:
• The problem is the same as the original
case and further action is required to
resolve the problem
• The case appears to have been closed
erroneously
• Additional information has been received.
3-10
-------
Model Interim Letter
Letterhead
Date
Mr. Smith
XYZ Street
City, USA 00000
Dear Mr. Smith:
This is to acknowledge receipt of your correspondence of (date)
concerning the RCRA/CERCLA problem (briefly state problem or complaint, and
location).
We are looking into your request and will provide you with any assistance
we can as soon as possible. If you have any questions before we get back to
you, please feel free to call me at (202-475-9361).
Sincerely yours,
Robert J. Knox
Director, Office of Ombudsman
3-11
-------
SECTION 4. ADDITIONAL INFORMATION
PUBLIC INFORMATION MATERIALS Federal Register Notice
The effectiveness of the Ombudsman
Program, to a large extent, is dependent upon
public awareness of its availability and
accessibility. Any system for handling
complaints is of no use unless the public can
actually get into the system when the need
arises. It is, therefore, very important that
information regarding the program be
generated so that citizens and members of the
regulated community who have already
unsuccessfully tried normal program
procedures might be encouraged to try again.
To this end, the Office of Ombudsman has
undertaken a number of public outreach efforts.
Program Flier
The Office of Ombudsman has produced
and distributed a two-page flier describing the
function of the Ombudsman Program. This flier
is included in the Appendix. The flier was
initially mailed to all hazardous waste handlers
listed in the Hazardous Waste Data
Management System data base. It was also
distributed to names on other lists maintained
by RCRA programs. It is available from
Headquarters for distribution in the Regions.
Program Brochure
The Office of Ombudsman also has
produced a brochure on the Ombudsman
Program, based largely on the "Ombudsman
Charter" contained in Section 1. The brochure,
which is included in the Appendix, serves as a
good introduction to the Ombudsman Program
and will be distributed widely. It is also available
for dissemination in the Regions.
A notice announcing establishment of the
Office of Ombudsman appeared in the Federal
Register on November 24,1986. The notice is
reproduced in the Appendix. The
announcement provided some background on
the program and included the names and
telephone numbers of each Ombudsman in the
Regions.
Other Outreach Efforts
Other outreach efforts at Headquarters and
in the Regions may include a description of the
Ombudsman Program in speeches, articles on
the program in newsletters, press releases, etc.
The Headquarters Office of Ombudsman
stands ready to cooperate with Regional
initiatives in public outreach for the program.
Congressional Contacts
Coordinating with the Office of External
Affairs, the Director of the Office of
Ombudsman will ensure that the staffs in
Congressional offices are aware of and
understand the program. This will be
accomplished by telephone, letter, and periodic
visits to the appropriate Congressional offices.
In addition, Ombudsman program information
materials will be provided to Congress.
Telephone Listing
All EPA telephone directories, both at
Headquarters and in the Regions, should
include a listing for the Ombudsman under a
separate heading. Each Ombudsman is
responsible for ensuring that this listing
appears in the Regional Office directory.
4-1
-------
X^ OSWER ^^\
( ASSISTANT )
\ADMINISTRATOR )
^~~T^"^
OFFICE OF
OMBUDSMAN
mmtm
REGIONAL OFFICES
TRAINING
OSWER Employee Orientation
The effectiveness of the Ombudsman
Program is also dependent upon program
employees' awareness of the Ombudsman's
function and ability to recognize a problem or
complaint that is appropriate for referral to the
Ombudsman.
In this regard, the basic orientation of RCRA
and Superfund program personnel should
include an awareness of the Ombudsman
Program. An introduction to the Ombudsman
Program should be a part of the orientation
materials prepared for each program office.
Regional Ombudsman Training
The Director of the Office of Ombudsman
will provide a one-day training session for each
newly-appointed Regional Ombudsman. This
training will consist mainly of reviewing
program policies and procedures and
analyzing case studies. The extent of training
required may depend on the background of the
new appointee and any developments in the
RCRA/Superfund programs.
RECOMMENDATIONS TO THE
ASSISTANT ADMINISTRATOR
(OSWER)
An important function of the Office of
Ombudsman identified by Congress is to make
appropriate recommendations based on the
problems and complaints received from the
public. Recurring problems, confusing
program policies, and unintended regulatory
effects are the types of issues the Ombudsman
should bring to the program's attention. The
Director of the Office of Ombudsman will
periodically solicit suggestions from the
Regions and prepare the most significant ones
for presentation to the OSWER Assistant
Administrator. In this respect, the Ombudsman
Program will benefit EPA program offices as
well as assist the public.
OMBUDSMAN
PUBLIC
REGULATED
COMMUNITY
RESPONSIVENESS
One fundamental outcome of the
Hazardous Waste Ombudsman Program
should be increased Agency responsiveness.
In the past, the complexity of OSWER
programs and the emotional intensity evoked
by hazardous waste issues have often worked
to strain relations among the parties involved.
The Ombudsman Program is an attempt to
address some of these fundamental difficulties.
It should be part of the Agency's overall effort to
pull together sometimes conflicting interests for
the common goal of protecting human health
and the environment.
4-2
-------
CONFIDENTIALITY OF REQUESTS ask that their requests remain confidential. As
a rule, the Ombudsman should honor these
Some of those who contact the Ombudsman re^uests to the extent the law Permits-
(e.g., non-notifiers and whistle-blowers) may
Although Congress placed a time limitation of four years on the establishment of the Office of
Ombudsman, there was need for a handbook that would serve as a useful tool for improving
Agency responsiveness well beyond the four-year period. The Hazardous Waste Ombudsman
handbook serves this purpose and provides guidance to any OSWER employee for assisting the
public and regulated community with problems or complaints.
4-3
-------
APPENDIX
-------
-------
A-1
CASE HISTORIES
-------
DEFINITION OF A GENERATOR
Problem
Our company is considered to be two generators because the facilities are separated by a
non-contiguous roadway.
We are hindered in our waste minimization program because we are unable to contain wastes
from both'locations. Wastes from both locations are virtually identical.
Can you help us?
Response
Dear Mr. :
This letter is a follow-up to our telephone conversation of September 16,1986, regarding the
problem of your company being considered as two generators because it is separated by a
non-contiguous roadway.
Under 40 CFR Part 260.10, EPA defined on-site to mean the same or geographically
contiguous property which may be divided by public or private right-of-way, provided the
entrance and exit between the properties is at a crossroads intersection, and access is by
crossing as opposed to going along the right-of-way. Non-contiguous properties owned by the
same person but connected by a right-of-way which he controls and to which the public does
not have access, is also on-site property.
Since your company is separated by a roadway, it does not meet the criteria for on-site
property and, therefore, must be considered as two generators. EPA's objective with this
standard is to prevent hazardous waste generators from moving waste across town without a
manifest. However, the standards do not exclude those generators who are only moving their
hazardous waste across the street.
I appreciate this opportunity to be of service to you and I trust this information will be helpful.
Sincerely yours,
Robert J. Knox, Director
Office of Ombudsman
-------
REGULATION OF PCBs
Problem
A citizens' group called our office to report a publicly owned waste water treatment facility's non-
compliance with EPA permit regulations. They did so because the owner of a hazardous waste
facility cleaning up a PCB-contaminated area was packing contaminated material in drums which
were to be stored in the wastewater treatment facility until construction of an incinerator could be
completed. The citizens' group believed that the publicly owned wastewater treatment plant is
required to have a permit for the temporary storage of PCB drums.
Response
After investigating the case, the Ombudsman brought it to the attention of the program office. The
program office looked into the situation and made a determination that the case was one of
jurisdiction between two environmental programs -- the Resource Conservation and Recovery Act
(RCRA) and the Toxic Substances Control Act (TSCA). PCBs are currently regulated underTSCA,
but are being considered for regulation under RCRA. Because PCBs are not regulated under
RCRA at this time, a RCRA storage permit is not required to store drums of PCBs.
HAZARDOUS WASTE STORAGE
Problem
The president of a small fuel company, consisting of a 30-acre oil refinery capable of processing
10,000 barrels a day, sought help from the Ombudsman in finding a buyer that might use his
refinery as a hazardous waste storage facility. One company had expressed such an interest and
the president thought he could expand on the idea with other companies. He also wanted
information on how to acquire a RCRA storage permit. His initial contact had been with the
Regional Office.
Response
The Regional Office responded by providing him a list of waste handling companies in the Region.
Headquarters mailed him a Permit Applicant's Guidance Manual for information on obtaining a
RCRA storage permit.
-------
REGULATION OF WASTE OIL
Problem
The XYZ Company called the Ombudsman with concern about the liability of the company should
one of its products, a disposable oil drain bucket for "Do It Yourselfers," be discovered at a
Superfund site.
Response
The Ombudsman provided the following response:
a. Manufacturers of containers are not normally considered liable for the contents placed
in these containers by others. At this time, there is no potential for liability under
Superfund by the container manufacturer should one or more containers with oil from do-
it-yourself oil changers be found at a Superfund site.
b. Automotive drain oil is not RCRA hazardous waste but is regulated under RCRA
when it is burned for energy recovery (40 CFR Subpart E, copy enclosed). Do it
yourself oil changers are not subject to the regulations.
c. We suggest that any instructions that may be provided on the use of the container
recommend that the waste oil be recycled or disposed of at an approved solid waste
disposal facility.
d. An information Bulletin prepared by the program office explaining the Agency position on
used oil was included in the Ombudsman's response.
HAZARDOUS WASTE DISPOSAL
Problem
A State Office of Social Services official unfamiliar with the state's hazardous waste laws was
looking for help for an elderly couple who operated a small shop rebuilding auto engines. A solvent
degreaser used to clean the engine parts was stored in two 55-gallon drums. The couple attempted
to obtain disposal service from several companies. One company was willing to dispose of the
drums at a cost of $500.00 each. Due to a long-term illness suffered by the husband, this price
posed such a financial hardship that the couple had to close their business; however, the drums
still had to be removed.
Response
The Ombudsman explained the Hazard Ranking System and the National Priorities List to the
State Official. He also explained that EPA does not have a special program to cover such hardship
cases. We contacted the State Department of Environmental Protection's Oil and Chemical Spills
Emergency Response Team who eventually removed the drums at no cost to the couple.
-------
GAS/WATER MIXTURE DISPOSAL
Problem
Two callers were concerned about disposal of gas/water mixtures. One was concerned with the
legality of transporting this mixture; the other with the cost of disposal of the mixture.
Response
The Ombudsman provided the following response:
a. For the transportation question, the Ombudsman referred the caller to the joint
EPA/DOT regulations for transportation of hazardous materials.
b. As for the cost of disposal, EPA does not maintain working information on cost of
disposal at various sites. Costs may be affected by market conditions such as
available capacity, the volume to be disposed and the disposal or treatment process,
as well as the shipping distance. If the gas/water mixture has sufficient fuel value
(greater than 5,000 BTU per pound) handling it as a hazardous waste fuel may be
more economical than disposal. A list of hazardous waste fuel marketers and
burners in your area is enclosed for your information. Since the gas/water mixture
is a hazardous waste under State rules, you should also contact -- (name and
address of State agency) -- for information and possible assistance.
-------
A-2
HAZARDOUS WASTE OMBUDSMAN
CASE LOG
-------
HAZARDOUS WASTE OMBUDSMAN CASE LOG
PROGRAM REFERRAL: CD ORAL REQUEST: a WRITTEN REQUEST:
DATE: RECEIVED BY:
NAME OF INQUIRER:
ORGANIZATION: __
ADDRESS:
PHONE NUMBERS:
(work) (home)
PROBLEM:
ACTION:
Information L"D Non-Notifier d Problem CD Other:
FINAL ACTION COMPLETE
-------
A-3
GLOSSARY OF EPA ACRONYMS
-------
GLOSSARY OP EPA ACRONYMS
The Glossary of EPA Acronym* (GEA) is a compilation
of acronyms commonly used within the Environmental
Protection Agency (EPA). It includes statutory and
regulatory abbreviation*, EPA organizational units
(to the division level), public and private interest
groups that interact with the Agency, and other terms
of art in the environmental field.
The GEA is updated periodically. Errors and omissions
should be reported to the Guidance Development Section,
Legal Enforcement Policy Branch, Office of Enforcement
and Compliance Monitoring, EPA, LE-130A, 475-8777.
U.S. Environmental Protection Agency
1987
-------
GLOSSARY OP EPA ACRONYMS
AA
AAA
AAA
AAOHN
AAJ»
AARP
ABA
ABES
ACA
ACE
ACEC
ACL
ACWA
ADR
AEA
AEC
AEO
AEE
AECRL
AEJtE
AES
AES
AFA
APBP
API
AGA
AGCA
AIA
AIAOA
AICE
AIP
AIHC
AISI
ALA
ALA
ALEC
ALJ
AMA
AMC
AMC
AMSA
AMD
AN EC
ANPR
ANRHRO
ANSS
AO
APA
A PA
APCA
APOS
Assistant Administrator
American Arbitration Association
American Automobile Association
American Association of Occupational Health Nurses
Asbestos Action Program
American Association of Retired Persons
American Bar Association
Alliance for Balanced Environmental Solutions
American Conservation Association, Inc.
Alliance for Clean Energy
American Consulting Engineers Council
Alternative Concentration Limits
American Clean Water Association
Alternative Dispute Resolution
Atomic Energy Act
Associate Enforcement Counsel (OECM)
Air Enforcement Division (OECM)
Alliance for Environmental Education
Air and Energy Engineering Research Laboratory (ORD
Association of Environmental « Resource Economists
Air and Energy Staff (ORD)
American Electroplating Society
American Porestry Association
American Parn Bureau Federation
American Forest institute
American Gas Association, Inc.
Associated General Contractors of
American Institute of Architects
American International Automobile
American Institute of Chemical Engineers
Atomic Industrial Porum, Inc.
American Industrial Health Council
American Iron 4 Steel Institute
American League of Anglers, Inc.
American Lung Association
American Legislative Exchange Council'
Administrative Law judge
American Medical Association
Army Material Command (DOD)
AsMrican Mining Congress
Association of Metropolitan Sewage Agendas
Air Management Division (regional)
American Nuclear Energy Council
Advance Notice of Proposed Rulemafcing
Air, Noise, and Radiation Health Research
American Nature Study Society
Administrator's Office
American Planning Association
Administrative Procedure Act
Air Pollution Control Association
Automated Procurement Documentation System
America
Dealers Associate.
-------
-2-
APHA
API
API
APPA
APT
APWA
AQCR
ARCC
ARC
ARC
ASC9
ASO
ASO
ASHAA
ASIWPCA
AS PA
ASTHO
'ASTSWMO
ATA
ATM!
ATRMRD
ATS
ATS OR
AUSA
AWI
Avmo
AWPI
AWRA
AWWA
AWWARF
AX
BAA
BAG
BACT
BASIS
BAT
BBS
BCT
BO
BE?
BG
BMP
BHR
SNA
BOO
BPJ
BTU
BPT
BR
American Public Health Association
American Paper Institute
American Petroleum Institute
American Public Power Association
Associated Pharmacologists fc Toxicologists
American Public Works Association
Air Quality Control Region (CAA)
American livers Conservation Council
American Resources Group
Air i Radiation Division (OGC)
American Society of Consulting Planners
Administrative Services Division (regional)
Analysis and Support Division (OAtR)
Asbestos in Schools Hazard Abatement Act of 1984
Association of state and Interstate Water Pollution
Control Administrators
American Society of Public Administration
Association of State and Territorial Health Officials
Association of State and Territorial Solid Waste
Management Officials
American Trucking Association «
American Textile Manufacturing Institute
Air Toxics and Radiation Monitoring Research Division
Administrator's Tracking System
Agency for Toxic Substances and Disease Registry
Assistant U.S. Attorney
Animal welfare Institute
Air and Waste Management Division (regional)
American Wood Preservers' Institute
American Water Resources Assoc.
American Water Works Association
American Water works Association Research Foundation
Administrator's Office
Board of Assistance Appeals (OGC)
Biotechnology Advisory Committee
Best Available Control Technology
Battelle's Automated Search Information System
Best Available Technology
Bulletin Beard System (WIC)
Best Conventional Pollutant Technology
Budget Division (OARM)
Black Employment Program
Billion gallons
Best Management Practices
Baseline Monitoring Report (CWA)
Bureau of National Affairs
Biochemical Oxygen Demand
Best Professional Judgment (CWA)
British Thermal Units
Best Practicable Technology
Business Roundtaole
-------
-3-
8RS
BUD *
CAA
CAA
CAD
CAPE
CAFO
CAG
CAP
CASAC
CASLP
CATS
C8I
CBI
CC
CCP
CCD
CCS
ecu
CO
CDC
COO
cor
cos
CEA
CEAS
CECATS -
CED
CEO
CEE
CEI
CEM
CEP
CEO
CERCLA -
CERCLIS -
CERI
CF
CFA
CFC
CFC
CFR
CFSG/NML-
CHIPS
CIAQ
CICA
cicrs
CIMI
Bibliographic Retrieval Service
Benefits and Use Division (OPTS)
Clean Air Act
Compliance Assurance Agreement
Characterization and Assessment Division (OSWER)
Corporate Average Fuel Econceiy
Consent Agreement/Final Order
Carcinogen Assessment Group (ORD)
Cost Allocation Procedure
Clean Air Scientific Advisory Committee (CAA)
Conference on Alternative State and Local Policies
Corrective Action Tracking System
Confidential Business Information
Compliance Siomonitoring Inspection (CWA)
Common Cause
Composite Correction Plan (CWA)
Chemical Control Division (OPTS)
Chemical Coordination Staff (OPTS)
Correspondence Control Unit (OECJf)
Certification Division (OA*A, Ann Arbor, HI)
Centers for Disease Control (RHS)
Chlorinated dibenzo-p-dioxin
Chlorinated dibenzofuran
Compliance Data System (CAA)
Cooperative Enforcement Agreement
Office of Criminal Enforcement and Special Litigate
CSB Existing Chemicals Assessment Tracking System tC
CERCLA Enforcement Division (OSWER)
Criminal Enforcement Division (OECM)
Center for Environmental Education, Inc.
Compliance Evaluation Inspection (CWA)
Continuous Emission Monitoring (CAA)
Council on Economic Priorities
Council on Environmental Quality
Comprehensive Environmental Response, Compensation,
Liability Act of 1980 (Superfund)
Comprehensive Environmental Response, Compensation a
Liability Information System (OSWER)
Canter for Environmental Research Information
Conservation Foundation
Consumer Federation of America
Chloroflurocaebons
Combined Federal Campaign
Code of Federal Regulations
Citizen Forum on Self Government/National Municipal
League
Chemical Hazard Information Profiles (OPTS)
.Council on Indoor Air Quality (Interagency)
Competition in Contracting Act
Chemicals in Commerce Information System
Committee on Inta^ricy and Management
-------
-4-
CIS
CLSP
CMA
CMEP
CNG
COCO
coo
COB
CPDD
CPO
CPP
CPR
CPS
CPSC
CROP
CRR
CRS
CSO
CSG
CSZ
CSI
CSIN
CSMA
CSPA
CSPO
CSPI
CSRL
CW
CWA
CWAP
CWTC
OA
DCA
DCO-
DCO
DC MA
01
OHR
DO
DOC
000
OOE
001
DOJ
DO L
DOT
DOW
OPA
000
ORA
ORC
Chemical Information System
Center for Law 6 Social Policy
Chemical Manufacturers Association
Critical Mass Energy Project
Coalition of Northeastern Governors
Contractor-Owned/Contractor-Operated
Chemical Oxygen Demand
Corps of Engineers (DOD)
Control Program* Development Division (OA&R, RT?)
Certified Project Officer
Compliance policy and Planning (OECM)
Center for Public Resources
Compliance Program and Schedule
Consumer Product Safety Commission
Consolidated Rules of Practice
Center for Renewable Resources
Congressional Research Service
Criteria and Standards Division (OW)
Council of State Governments
Clean Sites, Inc.
Compliance Sampling Inspection TcVA)*
Chemical Substances Information Network ITSCA)
Chemical Specialties Manufacturers Association
Council of State Planning Agencies
Chemicals and Statistical Policy Division (OPPE)
Center for Science in the Public Interest
Center for the Study of Responsive Law
Congress Watch
Clean Water Act (aka PWPCA)
Clean Water Action Project
Chemical Waste Transportation Council
Deputy Administrator (AO)
Document Control Assistant
Delayed Compliance Order (CAA)
Document Control Officer
Dry Color Manufacturers Association
Diagnostic inspection (CWA)
Discharge Monitoring Report (CWA)
Dissolved Oxygen
Department of Commerce
of Defense
of Energy
of the Interior
of Justice
of Labor
of Transportation
Defenders of Wildlife
Oeepwater Ports Act
Data Quality Objective
Deputy Regional Administrator
Oeputv Regional Counsel
Department
Department
Department
Department
Department
Department
-------
-5-
DSAP
ou
EA
EA
EA
CAD
CAD
CA0
EAJt
ECAO
CCAO
ECAP
EC7
ECTD
ECU
ED
EDA
EDB
EDP
EDRS
EEC
EED
ECZ
EEO
EERF
EGO
EHC
EIS
ELI
ELR
EMAS
EMR
EMS
£00
EPA
EPAA
EPAAR
EPCA
EPIC
EPO
EPRZ
CRAMS
ERD
CRD6DAA
ERNS
ERP
ES
ESA
ESC
Data Self Auditing Program
Duck* Unlimited
Enforcement Agreement
Environmental Assessment (NEPA)
Environmental Auditing
Economic Analysis Division (OPPE)
Energy and Air Division (ORD)
Exposure Assessment Group (ORD)
Environmental Auditing Roundtable
Existing Chemical Assessment Division (OPTS)
Environmental Criteria and Assessment Office (ORD)
Employee Counseling and Assistance Program
External Compliance Programs (OCR* AO)
Emission Control Technology Division (OA4R, Ann Arbo
Environmental Crimes Unit (DOJ)
Enforcement Division (OW)
Emergency Declaration Area
Ethylene dibromide
Environmental Defense Fund
Enforcement Document Retrieval System
European Economic Community
Exposure Evaluation Division (OPTS)
Edison Electric Institute
Equal Employment Opportunity (OCR, AO)
Castsrn Environmental Radiation Pacility (OA4R, Mont
AL)
Effluent Guidelines Division (OW)
Environmental Health Committee (SAB) .
Environmental Impact Statement (NCPA)
Environmental Law Institute
Environmental Law Reporter
Enforcement Management and Accountability System (OE
Environmental Management Report
Enforcement Management System
Engineering Operations Division (OA*R,-Ann Arbor. Ml
environmental Protection Agency
Environmental Programs Assistance Act of 1984
EPA Acquisition Regulations
Energy Policy and Conservation Act of 1975
Environmental Photographic Interpretation Canter
Eafeuarine Programs Office (NOAA)
Electric Power Research Institute
Environmental Radiation Ambient Monitoring System (:
Emergency Response Division (OSWER)
Environmental Research, Development and Demonstrate
Authorization Act
Emergency Response Notification Systsm
Enforcement Response Policy
Enforcement Strategy
Endangered Species Act
Endangered Species Committse
-------
ESD
ESECA
CSEO
ES4H
ESP
ETO
FACA
FAMZ
FA*
FA*
PATES
PDA '
PDF
PEVI
PFIS
FGD
FIFO
PIFRA
FINDS
PIP
FLETC
FLM
F/M
FMD
PMPIA
FOIA
PONS I
FORAST -
FOSD
FR
FRO
PROS
PSSO
FTE
FWPCA
FWS
FY
GAC
GAD
GAO
GCGLO
GEA
GEI
GEMS
GZCS
GIS
GLP
GOCO
GOOO
GOPO
GTR
Environmental Services Division (regional)
Energy Supply and Environmental Coordination Act of 191
Emission Standards and Engineering Division (OAfcR, RT?)
Environmental Safety and Health
Electrostatic Precipitators
Economics and Technology Division (OPTS)
Federal Advisory Committee Act
FrameworX for Achieving Managerial Excellence (AX)
Fixed Account Number
Federal Acquisition Regulations
PIFRA and TSCA Enforcement System
Food and Drug Administration
Fundamentally Different Factors
Front End Volatility Index
Federal Facilities Information System
Flue Gas Deaulfurixation
First la/First Out
Federal Insecticide, Fungicide, and Rodenticide Act
Facility Index System (OIRM)
Final Implementation Plan
Federal Law Enforcement Training Center
Federal Land Manager
Food to Microorganism Ratio
Financial Management Division (OAAM)
Federal Managers' Financial Integrity Act
Freedom of Information Act
Finding of !fo Significant Impact (NEPA)
Forest Response to Anthropogenic Stress.
Field Operations and Support Division (OA&R)
Federal Register
Facility Requirements Division (OW)
Federal Reporting Data System
Facilities and Support Services Division (OARM)
Pull-Time Equivalent
Federal Water Pollution Control Act (aka CWA)
Pish and Wildlife Service (DOI)
Fiscal Year
Groundvater Activated Carbon
Grants Administration Division (OARM)
General Accounting Office (U.S. Congress)
Grants, Contracts, and General Law Division (OGC)
Glossary of EPA Acronyms
Geographic Enforcement Initiative
Graphic Exposure Modeling System (OTS)
Grant Information and Control System
Geographic Information Systems
Good Laboratory Practices
Government-Owned/Contractor-Operated
Government-Owned/Government-Operated
Government-Owned/Privately-Operated
Government Transportation Request
-------
-7-
GW
HED
HEP
HERO
HEX-BCH -
HHS
HMTA
HQCDO
HROB
HUSO
HSCD
HSWA
HUO
HWDM3
HWEO
HWERL
HW-FW
HWGTF
HW8S
IAO
ICC
ICS
IEMO
IEPD
IKS
IG
IGO
IMD
IMSD
ZRM
IRMC
ISO
ISO
ITD
ITP
IWC
LAER
LAMP
LOC
LOIP
LOR
L£PO
LIFO
LIMB
LOIS
LSI
LUST
LWOP
MCD
MCL
MCP
Groundwatsr
Hazard Evaluation 01viaion (OPTS)
Hispanic Employment Program
Health and Environmental Review Division (OPTS)
Hexachloronorbornadiene
Department of Health and Human Service*
Hazardous Material* Transportation Act
Headquarters Case Development Officer
Human Resources Development Branch (OARM)
Hazardous Response Support Division (OSWER)
Hazardous Site Control Division (OSWER)
Hazardous and Solid Waste Amendments of 1984
Department of Rousing and Urban Development
Hazardous Waste Data Management System (OSWER)
Hazardous Waste Enforcement Division (OECM)
Hazardous Waste Engineering Research Laboratory (ORD]
Half wave/Pull Wave (electrical distribution)
Hazardous Waste Groundwatsr Task Force
Hazardous Waste and Superfund Staff (ORD)
Interagency Agreement
Interstate Commerce Commission
Intermittent Control System (CAA)
lategratsd Environmental Management Division (OPPE)
Industrial and Extractive Processes Division (ORD)
Institute for Environmental Studiss
Inspector General
Inspector General Division (OGC)
Information Management Division (OPTS).
Information Management and Servicss Division (OARM)
Interim Remedial Measures (CERCLA)
Intsragency Risk Management Council
Information Systems Division (OARM)
Interim Status Document (RCRA)
Industrial Technology Division (ow)
Individual Training Plan
In-Stream waste Concentration (CWA)
Lowest Achievable Emission Rate
Lake Acidification Mitigation Project (EPRI)
London Dumping Convention
Laboratory Data Integrity Program
Lead Disposal Restrictions
Legal Enforcement Policy Division (OECM)
Last In/First Out
Limestons-Injsction, Multi-Stage Burner
Loss of Interim Status (SOWA)
Lsgal Support Inspection (CWA)
Leaking Underground Storags Tanks
Lsave without Pay
Municipal Construction Division (OW)
Maximum Contaminant Level (SOWA)
Municipal Compliance Plan (CWA)
-------
-8-
MD
MO AD
MDSD
MIC
MICE
MLVSS
MMS
MMT
MCA
HOO
MOD
MOU
MPR5A
NSO
MSHA
MTS
N/A
N/A
NAA
NAAC
NAAQS
NACA
MAIS
NAM
NAMF
NAPA
NAPAP
NAS
NAWC
NEDS
NEEC
NEEJ
NCA
NCAC
NCHS
NCI
NCIC
NCM
NCP
NCP
NCR
NOD
NEDS
NEIC
NEMA
NEPA
NESKAPS
NFIB
NFWF
SGA
Management Division (regional)
Monitoring and Data Analysis Division (OA4R)
Monitoring and Data Support Division (OW)
Methyl iaocyanate
Management Information Capability for Enforcement
Mixed Liquor Volatile Suapended Solids
Minerals Management Service (DOI)
Million metric tone
Memorandum of Agreement
Management and Organisation Division (OAXM)
Manufacturers Operations Division (OA4R)
Memorandum of Understanding
Marine Protection* Research, and Sanctuaries Act
Management Systems Division (OPPK)
Mine Safety and Health Administration (Dot)
Management Tracking System (OW)
Not Applicable
Not Available
Nonattainment Areas
National Association of Attorneys. General
National Ambient Air Quality Standards Program (CAA)
National Agricultural Chemicals. Association
Neutral Administrative Inspection Scheme
National Association of Manufacturers
National Association of Metal Finishers
National Academy of Public Administration
National Acxd Precipitation Aeeessment Program
National Academy of Sciences
National Association of Water Companies
National Emissions Data System
National Environmental Enforcement Council (NAAG)
National Environmental Enforcement Journal (NAAG)
Noise Control Act
National Clsan Air Coalition
National Center for Health Statistics (HIM)
National Cancer Institute
National Crinw Information Center
Notice of Commencement of Manufacture (TSCA)
National Contingency Plan (CERCLA)
Noncompliance Penalties (CAA)
tfoncompliance Report (CWA)
Negotiation Decision Document
National Emissions Data System (CAA)
National Enforcement Investigations Center (OECM)
National Electrical Manufacturers Association
National Environmental Policy Act of 1969
National Emissions Standards for Hazardous Air ?oll
(CAA)
National Federation of Independent Business
National Fish and wildlife Foundation
National Governors' Association
-------
-9-
NGA
NHTSA
NHWP
NIEI
NIH
NIOSH
NLTTS
NLM
NMFS
imp
NNC
NOAA
NOC
NOO
NON
NOV
MOV/CO
NOX
NPiAA
NPDE3
NPL
NPRM
NRC
NROC
NRT
NSF
NSO
NSPS
NSR
NSWMA
NTN
NTP
NWF
NWPA
OA
OAJB
OALJ
OAQPS
OA4R
OARM .
OC
OCAPO
OC2
OCI
OCL
OCM
OCR
OCR
OCSLA
OOW
OEA
N*tur»l Gas Attociation
national Highway Traffic Safaty Administration (DOT
North«ast Hazardoua Waat« Project
National Indoor Environmental Institute
National Institutes of Health
National Institute for Occupational Safety and Healt
National Law enforcement Teletype System
National Library of Medicine
National Marine Fisheries Service (DOC)
National Municipal Policy
Notice of Noncompliance (TSCA)
National Oceanic And Atmospheric Administration (DO<
Notice of Commencement
Notice of Deficiency (RCRA)
Notice of Noneofflpliance (TSCA)
Notice of Violation (CAA, CWA, FIPRA)
Notice of Violation/Compliance Demand
Nitrogen Oxide
Noise Pollution and Abatement Act of 1970
National Pollutant Discharge Elimination System (CVH
National Priority Liet (CZRCLA)
Notice of Proposed Rulemaking
Nuclear Regulatory Commission
Natural Resources Defense Council
National Response Team
National Science Foundation
Nonferrous Smelter Order (CAA)
New Source Performance Standards (CAA)
New Source Review (CAA)
National Solid waste Management Association
National Trends Network
National Toxicology Program
National Wildlife Federation
Nuclear Waste Policy Act
Office) of Administration (OARM)
Office of Analysis and Evaluation (OW)
Office* of Administrative Law Judgee (AO)
Office of Air Quality Planning and Standards (OA4R,
Office) of Air and Radiation
Office) of Administration and Reeourcee Management
Office of the Comptroller (OARM)
Office of Compliance Analysis and Program Operation
Office of Criminal Enforcement (OECM)
Office of Criminal Investigation (NCIC)
Office of Congressional Liaison (OEA)
Office of Compliance Monitoring (OPTS)
Office of Civil Rights (AO)
Optical Character Reader
Outer Continental Shelf Lands Act
Office of Drinking Water (OW)
Office of External Affairs
-------
-10-
OECD
OECM
OEET
OEPCR
OCR
OBRK
OFA
0<3C
OGE
OGWP
OHEA
OHR
OHRM
OIA
010
OIL
.OIRM
OLA
OLCP
04M
OMB
OMBP
OMPC
OMPE
QMS
QMS
OMSQA
OMSE
OPA
OPA
OPMS
OPP
OPPE
OPPM
OPTS
ORC
ORD
ORM
ORP
ORPM
OSDBU
OSHA
OSHA
OSM
OSR
OSTP
osw
OSWER
OTA
OTS
Organization for Economic Cooperation and Development
Office of Enforcement and Compliance Monitoring
Office of Environmental Engineering and Technology (ORI
Office of Environmental Processee and Effects Research
(ORD)
Office of Exploratory Research (ORD)
Office of Emergency and Remedial Response (OSWER)
Office of Federal Activities (OEA)
Office of General Counsel
Office of Government Ethics
Office of Ground-Water Protection (OW)
Office of Health and Environmental Assessment (ORD)
Office of Health Research (ORD)
Office of Human Resources Management (OARM)
Office of International Activities
Office of Inspector General
Office of Intergovernmental Liaison (OEA)
Office of Information Resources Management (OARM)
office of Legislative Analysis (OEA)
Office of Legal Enforcement Policy (OECM)
Operations and Maintenance
Office of Management aad Budget
Office of Marine and Eatuarine Protection (OW)
Office of Municipal Pollution Control (OW)
Office of Management Planning and Evaluation (OPPE)
Office of Management Support (AO)
Office of Mobile Sources (OAfcR)
Offics of Monitoring Systems and Quality Assurance (OR
Office of Management Systems and Evaluation (OPPE)
Office of Policy Analysis (OPPE)
Office of Public Affairs (OEA)
Office of Program Management and Support (OSWER)
Office of Pesticide Programs (OPTS)
Office of Policy* Planning and Evaluation
Office of Policy and Program Management (OSWER)
Office of Peeticides and Toxic Substances
Office of Regional Counsel
Office) of Research and Development
Other Regulated Material
Office of Radiation Programs (OAfcR)
Office) of Research Program Management (ORD)
Office of Small and Oisadvantaged Business Utilization
Occupational Safety and Health Act
Occupational Safety and Health Administration
Office of Surface Mining (DOI)
Office of Standards and Regulations (OPPE)
Office of Science and Technology Policy
Office of Solid Waste (OSWER)
Office of Solid waste and Emergency Response
Office of Technology Assessment (U.S. Congress)
Office of Toxic Suhstances (OPTS)
-------
-11-
OUST
OW
OWPE
OWPB
OWPO
OYG
PADRE
PAI
PAT
PBB
PC48
PCS
PCDO
PCDf
PCIE
PCMD
PCS
PO
POBO
POMS
POR
PED
PERT
PI
PIC
PIRG
PIRT
PITS
PMD
PMD
PMN
PMSD
POGO
POM
POS
POTW
PPB
PPM
PRP
PSO
PSPO
PTSO
RTF
PWS
pwss
QA
QAMS
QC
QNCR
RA
Office of Underground Storage Tank* (OSWER)
Office of water
Office of Waste Programs Enforcement (OSWER)
Office of Water Enforcement and Permits (OW)
office of Water Program Operatione (OW)
Operating Year Guidance
Particulate Data Reduction
Performance Audit Inspection (CWA)
Permit Assistance Team (RCRA)
Polybrominated biphenyl
Personnel Compensation and Benefits
Pol/chlorinated biphenyl
Polychlorinated dibenxodioxin
Polychlorinated dibensofuran
President's Council on Integrity and Efficiency in
Government
Procurement and Contracts Management Division (OAAM
Permit Compliance System (CWA)
Permits Division (OW)
Program Development and Evaluation Division (OW)
Pesticide Document Management System (OPP)
Particulate Data Reduction
Program Evaluation Division (OPPE)
Police Executive Research Porun
Preliminary Injunction
Public Information Center
Public Interest Research Group
Pretreatment Implementation Review Task Force
Project Information Tracking System (OTS)
Personnel Management Division (OARM)
Planning and Management Division (regional)
Premanufacture Notification (TSCA)
Program Management and Support Division (OPTS)
Privately-Owned/Government Operated
Polycyelie Organic Matter
Program Operations Staff (ORD)
Publicly-owned treatment works
Parts per billion
Parts per million
Potentially Responsible Parties (CSRCLA)
Prevention of Significant Deterioration (CAA)
Permits aad State Programs Division (OSWER)
Pesticides and Toxic Substances Division (OGC)
Research Triangle Park (North Carolina)
Public Water System (SDWA)
Public water Supply System (SDWA)
Quality Assurance
Quality Assurance Management Staff (ORD)
Quality Control
Quarterly Noncompliance Report
Regional Administrator
-------
-12-
RA
RACT
RC -
RCOO
RCRA
R&D
RO
RD
RE
REAG
RED
REP
RESOLVE -
RX
RIA
RICO
RI/FS
RIMD
RIP
RISC
RMCL
ROD
ROMC08 -
ROP
RPAR
RPO
RPM
RRS
RRT
RTP
RUP
RVP
RWC
SAB
SAC
SAIC
SAP
SAA
SAAOAO •
SATO
SBA
SCAC
SCAP
SCLOF
SCRP
SCSA
SDWA
SBA
SEX
SEC
SEE
Remedial Action
Reasonably Available Control Technology
Regional Counsel
Regional Case Development Officer
Resource Conservation and Recovery Act
Research and Development
Registration Division (OPTS)
Remedial Design (CEKCLA)
Reportable Event
Reproductive Effects Assessment Group (ORD)
RCRA Enforcement Division (OSWEJI)
Reasonable Efforts Program
Center for Environmental Conflict Resolution (CD
Reconnaissance Inspection (CWA)
Regulatory Impact Analysis
Racketeer Influenced and Corrupt Organizations Act
Remedial Investigation/Feasibility Study (CZRCLA)
Regulation and Information Management Division (OPPC)
RCRA Implementation Plan
Regulatory Information Service Center (OMB)
Recommended Maximum Contaminant Levels (SDWA)
Record of Decisions
Rocky Mountain Center on Environment
Regional Oversight Policy
Rebuttable Presumption Against Registration (FIFRA)
Regulatory Policy Division (OPPE)
Remedial Project Manager (CERCLA)
Regulatory Reform Staff (OPPE)
Requisits Remedial Technology
Research Triangle Park (North Carolina)
Reetricted Use Pesticide (PIFRA)
Reid Vapor Pressure
Residential Wood Combustion
Science Advisory Board (AO)
Suspended and Canceled Pesticides (FIFRA)
Special-Agents-In-Charge (HEIC)
Scientific Advisory Panel
Start Action Request
Storage and Retrieval of Aerometric Data
Scheduled Airline Traffic Office
Small Business Administration
Support Carsers Advisory Committee
Superfund Comprehensive Accomplishments Plan (CERCLA
Sierra Club Legal Defense Fund
Superfund Community Relations Program (OSWER)
Soil Conservation Society of America
Safe Drinking Water Act
State Enforcement Agreement
State/EPA Agreement
Securities and Exchange Commission
Senior Environmental Employment
-------
-13-
SETS
SFFAS
SFIREG -
SIC
SICEA
SIP
SIS
SLO
SMCRA
SHE
SNA
SNAP
SNARL
SMC
SNUR
SPCC
SPO
SPI
SPMS
SQO
SQBE
SSCO
SSURO
STAPPA-ALAPCO
swc
SWDA
SWERD
TfcA
TANSTAFL-
TAO
TAP
TAP?
TCOO
TCE
TBS
TfCS
TMC
TMI
TOC
TPO
TPO
TPTH
TPY
T-R
TRC
TRO
TSCA
TSCATS -
TSDF
TSS
TVA
Sit* Enforcement. Tracking System
Superfund Financial Assessment System
State FIFRA Issues Research and Evaluation Group (FIF
Standard Industrial Classification
Steel Industry Compliance Extension Act
State Implementation Plan (CAA)
Secretarial Information System
Special Litigation Division (OECM)
Surface Mining Control and Reclamation Act of 1977
Subject Matter Expert
System Network Architecture
Significant Noneomplianee Action Program
Suggested Mo Adverse Response Level
Significant Noncompliers
Significant Mew Use Rule (TSCA)
Spill Prevention* Containment and Counter-measures (C
State Prgrams Division (OW)
Strategic Planning Initiative
Strategic Planning and Management System
Small Quantity Generator (RCRA)
Small Quantity Burner Exemption (RCRA)
Stationary Source Compliance Division (OAtft, RTP)
Stop Sale. Use and Removal Order (FIFRA)
-State and Local Air Pollution Control Officials
Settlement With Conditions
Solid Waste Disposal Act
Solid Waste and Emergency Response Division (OGC)
Time and Attendance
There Ain't No Such Thing As a Free Lunch
TSCA Assistance Office (OPTS)
Technical Assistance Program
Time and Attendance* Personnel* Payroll
Dioxin (Tetrachlorodiben«o-p-dioxin)
Trichloroethy1ene
Technical Enforcement Support
Treasury Financial Communications System
Travel Management Center
Three) Mile Island
Total Organic Carbon
Technical Programs Division (ORD)
Toxics and Pesticide Division (ORD)
Triphenyltinhydroxide
Tons per year
Transformer-Rectifier
Technical Review Committee
Temporary Restraining Order
Toxic Substances Control Act
TSCA Test Submissions Database (OTS)
Treatment, Storage 4 Disposal Facility (RCRA)
Total Suspended Solids
Tennessee Valley Authority
-------
-14-
TWMD
UARG
UIC
UMTRCA
UN
UNBP
USA
use
(JSCA
USDA
USD*
uses
UST
VAT
VEO
VOC
WA0TF
WAP
WD
WED
WERL
WIC
WHO
WICEM
WLA/TMDL
WLO
WMD
WMD
WMEO
WPCF
WPD
WTPS
WTSHRD
WWEMA
WWF
WWMMRD
Toxics and Waste Management 01vision (regional)
Utility Air Regulatory Group
Underground Injection Control (SOWA)
Uranium Mill Tailing* Radiation Control Act
United Nations
United Nation* Environment Program
United Statee Attorney
United Statee Code
United Statee Code Annotated
United Statee Department of Agriculture
Underground Source of Drinking Water
U.S. Geological Survey (DOZ)
Underground Storage Tanks
Value Added Tax
Visible emission Observation
Volatile Organic Compound
Weetern Atmoepheric Deposition Taek Force
Waste Analysis Plan (RCXA)
water Division (OOC)
Water Enforcement Division (OECM)
Water Engineering Research Laboratory (ORE)
Washington Information Center
world Health Organixation (CIV)
World Industry Conference on Environmental Management
women In Science) and Engineering
wasteload Allocation/Total Maximum Daily Load
water and Land Division (ORD)
Wasts Management Division (ORD, regional)
Water Management Division (regional)
Waste Management and Economics Division (OSWER)
Water Pollution Control Federation
water Planning Division (OW)
Water, Toxics and Peeticidee Staff (ORD)
water and Toxic Substances Health Research Division (c
Waste and Wastewater Equipment Manufacturers Associate
world wildlife Fund
Water and Waste Management Monitoring Research Divisit
(ORB)
-------
A-4
KEY TELEPHONE NUMBERS
-------
Office of Ombudsman
Director
Special Assistant
Secretary
Region I
Region II
Region III
Region IV
Region V
Region VI
Region VII
Region VIII
Region IX
Region X
Key Telephone Numbers
Bob Knox
Shirley Thomas
Katherine Robleski
Rick Leighton
Tom O'Keefe
Charles Howard
Frank Redmond
Kenneth Westlake
Rena McClurg
Jack Coakley
Charles Stevens
Bill D. Wilson
David Teeter
8-475-9361
202-475-9361
8-382-5615
202-475-9361
8-223-1461
617-223-1461
8-264-0949
212-264-2980
8-597-0982
215-597-0982
8-257-4727
404-347-3776
8-353-5821
312-353-5821
8-255-6760
214-655-6760
8-757-2852
913-236-2852
8-564-1694
303-293-1694
8-454-8915
415-974-8915
8-399-2871
206-442-2871
-------
Key Telephone Numbers (Cont'd.)
OSWER OFFICES
Office of Solid Waste 202-382-4610
and Emergency Response (OSWER)
Office of Solid Waste (OSW) 202-382-4627
Office of Underground Storage Tanks (OUST) 202-382-4756
Office of Waste Programs Enforcement (OWPE) 202-382-4814
•Office of Emergency and Remedial Response (OERR) 202-382-2180
Preparedness Staff (PS) 202-475-8600
OSWER DOCKETS
RCRA Docket 202-475-9327
CERCLA Docket 202-382-3046
OUST Docket 202-475-9720
EPA INFORMATION NUMBERS
RCRA/Superfund Hotline 800-424-9346
202-382-3000
Toxic Substances Control Act (TSCA) Hotline
General Information 202-554-1404
Technical Information 202-382-3790
Chemical Emergency Preparedness 800-535-0202
Program (CEPP) Hotline 202-479-2449
Hazardous Waste Data Management System (HWDMS)
General Information 202-382-4697
Technical Information 202-382-3410
Comprehensive Environmental Response,
Compensation, and Liability Information System
(CERCLIS) 202-475-9336
Public Information Center (PIC) 202-475-7751
Headquarters Library 202-382-5921
-------
Key Telephone Numbers (Cont'd.)
OFFICE OF RESEARCH AND DEVELOPMENT
INFORMATION NUMBERS
Center for Environmental Research Information 8-684-7562
(CERI)
Office of Health Research (OHR) 202-382-5900
Office of Health & Environmental Assessment (OHEA) 202-382-7317
-------
A-5
OFFICE OF SOLID WASTE AND
EMERGENCY RESPONSE
• ORGANIZATION CHART
-------
OFFICE OF
SOLID WASTE AND EMERGENCY RESPONSE
OFFICE OF PROGF
MANAGEMENTAND
TECHNOLOGY
RESOURCE
MANAGEMENT
STAFF
POLICY ANALYSIS
AND EXTERNAL
AFFAIRS STAFF
INFORMATION
MANAGEMENT
STAFF
CROSS-MEDIA
ANALYSIS
STAFF
TECHNOLOGY
STAFF
OFFICE OF
WASTE PROGRAMS
ENFORCEMENT
RCRA
Enforcement
Division
ASSISTANT ADMINISTRATOR
DEPUTY ASSISTANT ADMINISTRATOR
CERCLA
Enforcement
Division
I
B/ERGENCY
PREPAREDNESS
STAFF
HAZARDOUS
WASTE
OMBUDSMAN
OFFICE OF
EMERGENCY AND
REMEDIAL RESPONSE
Hazardous Site
Control
Division
Hazardous
Site
Evaluation
Division
Emergency
Response
Division
OFFICE OF
SOLID WASTE
Waste
Management
Division
Character-
ization and
Assessment
Division
OFFICE OF
UNDERGROUND
STORAGE TANKS
Implementation
Division
Policy and
Standards
Division
Permits and
State
Programs
Division
September 30, 1987
-------
u.
VT "
Ul 1-
O to
(0 P-
-3 Tf
o
CO
yj co _-
E
CO
QC CO
o
co
o>
o
CO
0)
.o
e
Q.
-------
A-6
OFFICE OF SOLID WASTE
• ORGANIZATION CHART
• PROGRAM MATRIX
-------
jt S CM O
ui rg «
U e»
i i«
O 3 •«
f
u
2
|
Is
oi»-
K CM
IS
O n
> CM
>.co
(0 n
n
I
s5
3 S
< o
«
O
a
§
- O
1 «
S co
I
U
8°
f
I
32
1
<->
-------
06/26/87
FUNCTION
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
3002
3003
8002 Large-Volume Studies
ACL PAT Reviews
ACL/Location Guidance Implementation Strat.
ADP Budget, Infor. Res. Management Plan
ADP Equipment Inventory/Support
ADP Support Contracts/PR's
ASTSUMO Grant
NAME
Abe, Joseph
Atkinson, Sharon
Bathija, Ambika
Cardwell, Henry
Coalgate, Jerry
Cunningham, Mary
Fitzpatrick, Michael
Frey, Sharon
Gordon, Judith
Haynes, Benjamin
Lefferts, Lisa
Mills, Amy
Nickens, Anita
Sasala, Connie
Stirling, John
VanEpps, Betti
Barley, Carolyn K.
Barley, Carolyn K.
Rothenstein, Cliff
Salee, Mark
Wolfe, Alexander L.
Ruby, Doug
Updegraff, Ron
Ruby, Doug
Absher, Susan M.
OIVISION/BRANCH/SECTION
WMO/SU8/GUS
PSPD/PB/CAS
CAD/TA8/HAS
UMO/WTB/CSS
CAO/UCB/CS
WMO/UTB/CS
WMD/SU8/LVW
PSPO/PB/CFRS
PSPD/DO
WMO/SWB/LVU
PSPD/PB/CAS
PSPD/AB/LDPS
PSPO/A8
UMO/LD8/TGS
PSPD/P8/CAS
PSPD/SPB/IS
CAD/UC8/RS
CAD/WCB/RS
OPPI/EAS/ES
PSPO/AB/LDPS
PSPO/SPB/IS
OPPI/IMS/PSS
OPPI/IMS/DMS
OPPI/IMS/PSS
PSPO/SPB/OAS
PHONE
382-4785
475-8551
382-2129
475-6725
382-2210
382-4535
382-2210
382-3933
382-4454
382-2232
382-2217
382-2217
382-2791
382-4755
382-2227
382-4753
475-d701
382-4753
382-2215
-------
06/26/87
FUNCTION
ASTSWMO Grant Project Officer
ASTSWMO Training Grant Project Officer
ATS (Action Tracking System)
Absorbents
Ad Hoc Queries
Administrative Officer
Administrative Support
Administrative Support--General OSU
Air
Air Emissions
Air Modeling
Air Toxicity Characteristics
Alternative Concentration Limits
Analytical Test Methods
Appendix VIII Regulation
Appendix VIII Waste Analysis
Asbestos
Assists u/RD&D Permits
Attorney/Advisor
Authorization Regulations
Automated Systems (Hotline/Docket)
Availability of Information
Awards
BOAT Capacity Determinations
BOAT Determinations
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
NAME
Wolfe, Alexander L.
Wolfe, Alexander L.
Smith, Catherine
Cassidy, Paul
Murray, Pat
Botelho, Glennis
Botelho, Glennis
Jarrell, Deborah
Dellarco, David
Topping, David
Lay I and, David
Topping, David
Carman, Jerry
Friedman, David
Friedman, David
Kayser, Robert
Anderson, Kent
Oszman, Chester
Jonesi, Gary
Michael, James
Updegraff, Ron
Madison, Martha
Botelho, Glennis
BaezMartinez, Juan
Chatmon, Monica
DIVISION/BRANCH/SECTION
PSPD/SPB/IS
PSPD/SPB/IS
OPMS/RMS
WMO/LDB/TGS
OPPI/IMS/DMS
OPMS/RMS
OPMS/RMS
OPMS/RMS
CAO/LDRB/AMS
CAO/LDRB/AMS
CAD/LDRB/RDS
CAO/LDRB/AMS
WMO/SW8/GUS
CAD/TAB/MS
CAD/TAB/MS
PSPD/AB/LDPS
WMO/LDB/DTS
PSPD/AB/ISPS
CAD/LDRB/RDS
PSPO/SPB/OAS
OPPI/IMS/DMS
PSPD/SPB/IS
OPMS/RMS
WMD/WTB/TTS
WMD/WTB/TTS
PHONE
382-2227
382-2227
382-4676
382-4682
382-4752
382-4653
382-4653
382-2073
382-4775
382-4690
382-4770
382-4690
475-7415
382-4797
382-4797
382-4536
382-4654
382-4499
475-6717
382-2231
475-8701
382-2229
382-4653
382-7923
382-3566
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID UASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
BOAT Determinations
BOAT Determinations
BOAT Determinations
BOAT Determinations
BDAT Determinations
BOAT Determinations
BDAT Determinations--Oioxins
Biennial Report Data Base Support
Biennial Report Data Base Support
Biennial Reporting
Biological Test Methods
Biotechnology
Siotoxicity Characteristics
Budget/Headquarters
Budget/Headquarters
Building Modifications
CBI/RCRA Contractor Clearances
California List
California List
CapabiIi ty Assessments for HSUA
Capacity Analysis: Volumes/Technologies
Capacity Survey
Case-byCase Extension Guidance
Chair. Subtitle D Implementation Strategy UG
Chairman, Land Disp Restrictions Impl.
NAME
Folkerts, Cindy
Jones, Lisa
Keenan, John
Labiosa, Jose
Pepson, Dave
Vorbach, Gerald
Eby, Elaine
Ounston, Carolyn
Inrnan, Donna
Burns, Mike
Hansen, Gail
Bahst, Jodi
Chau, Filomena
Brown, Bob
Smith, Catherine
Jarrell, Deborah
Villari, Oina
Craig, Rhonda
Jones i, Gary
Bagus , L i 1 1 i an
Bassi, Jo- Ann
Bassi, Jo-Ann
Craig, Rhonda
Kolpa, Ron
Kolpa, Ron
DIVISION/BRANCH/SECTION
UMO/UTB/TTS
UMD/WTB/TTS
UMO/WTB/TTS
WMD/VTB/TTS
UMD/UTB/TTS
UMO/UTB/TTS
UMD/UTB/TTS
OPPI/IMS/OMS
OPPI/IMS/PSS
OPPI/IMS/PSS
CAO/TAB/MS
CAO/UCB/CS
CAD/UC3/CS
OPMS/RMS
OPMS/RMS
OPMS/RMS
OPPI/IMS/PSS
CAO/LDRB/RDS
CAD/LDRB/RDS
PSPO/SPB/OAS
UMD/UTB/CSS
UMO/UTB/CSS
CAD/LDRB/RDS
PSPO/SPB
PSPD/SPB
PHONE
475-6675
475-6674
382-7926
382-3695
382-7930
382-4501
382-5992
475-9392
475-6722
475-6713
382-4795
382-2074
382-4676
382-2073
382-4670
382-4800
475-6717
382-2233
475-6673
475-6673
382-4800
382-2221
382-2221
-------
06/26/87
FUNCTION
Characteristics HRI, Contract
Chemical Fate Rule
Chemical Fate Rule
Chemical Fate Rule
Chlor-Alkali
Chlorinated Aliphatics
Chlorinated Aliphatics Pesticides
Class Permits
Closure
Closure Regs/Guidance
Closure Regulations/Technical Guidance
Closure Workgroup
Closure/Financial Policy/Regulations
Cluster Rule
Coke and Coke By-Products
Combustion Workgroup
Communication Strategies
Communications/Training
Community Relations
Computer Data Entry
Conflicts of Interest
Congressional Reports
Construction Quality Assurance
Construction Quality Assurance
Contract Management
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
NAME
Sterling, Doreen
Otto, Martha
Rubenstein, Reva
Saleem, Zubair
Le8 leu- Biswas, Wanda
Jenkins, Cate
Garbe, Yvonne
BaezMartinez, Juan
Rhyne, Chris
Davies, Lauris
Bachmaier, Jim
Bagus, Lillian
Hale, Matthew
Madison, Martha
Scarberry, Robert
Anderson, Robin
Zmud, Mia
Warren, Joan
Musgrave, Vanessa
Schmitz, Katie
Botelho, Glennis
Murray, Pat
Aviles, Ana
Deftieux, Walt
Meyers, Martin
DIVISION/BRANCH/SECTION
CAD/WCB/CS
CAD/LORB/AMS
CAD/TAB/HAS
CAD/LDRB/AMS
CAO/UCB/LS
CAO/WCB/LS
CAO/UCB/LS
WMO/WTB/TTS
PSPO/AB/LDPS
UMO/LDB/TGS
WMO/LDB/TGS
PSPO/SPB/OAS
PSPD/PB
PSPD/SPB/IS
CAO/WCB/LS
PSPO/PB/PPS
OPMS/CTS
OPMS/CTS
PSPD/PB/PPS
WMO/LDB/TGS
OPHS/RMS
OPPI/IMS/DMS
WMO/LDB/DTS
WMO/WTB/TTS
CAD/TAB/MS
PHONE
475-6775
382-2208
382-5219
382-4767
382-7392
382-4786
475-6679
382-7923
382-4695
382-4654
475-8859
382-2233
382-4740
382-2229
382-4769
382-4498
382-4651
475-8818
382-4751
382-4658
382-4653
382-4752
382-2349
382-4496
382-7459
-------
06/26/87
FUNCTION
Contracts
Contracts Contact--OPPI
Contracts Contact--PSPO
Controlled Correspondence
Controlled Correspondence--WHO
Coordinate w/CEPP Program
Corrective Action
Corrective Action
Corrective Action
Corrective Action Analysis
Corrective Action Implementation
Corrective Action Policy
Corrective Action Policy Issues
Corrective Action Regulations
Corrective Action at Federal Facilities
Corrective Action for Continuing Releases
Corrective Action for Continuing Releases
Corrective Action for Continuing Releases
Corrective Action for Continuing Releases
DOT Coordination
Data Collection
Date of OTC Rule
Delisting
Delisting Spot-Check Verification Program
Delisting Support
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
NAME
Willis, Daria
Smagin, Nancy
Cotsuorth, Elizabeth
McManus, Thea
Schmitz, Katie
Musgrave, Vanessa
Cassidy, Paul
Cotsworth, Elizabeth
Eberly, David
Rothenstein, Cliff
Fagan, Dave
Anders, Michele
Fagan, Dave
Fagan, Dave
Michael, James
Day, Arthur
Dixon, George
Reeves, David
Stumpf, Harry
Barley, Carolyn K.
Craig, Jim
Goodrich-Mahoney, John
Topping, David
Maid, Scott
Ratcliff, Lisa
DIVISION/BRANCH/SECTION
CAD/LDRB/RDS
OPPI/EAS/PS
PSPD/DO
OPMS/CTS
WMO/LDB/TGS
PSPD/P8/PPS
UMD/LDB/TGS
PSPD/00
PSPO/AB/LDPS
OPPI/EAS/ES
PSPO/PB/CAS
PSPO/PB/CAS
PSPO/PB/CAS
PSPD/PB/CAS
PSPD/SPB/OAS
WMO/LDB/TGS
WMO/LOB/TGS
WMO/LDB/TGS
WMO/SWB/LVW
CAO/WCB/RS
OPPI/EAS/PS
CAO/WC8/CS
CAO/LDR8/AMS
PSPO/AB/VS
CAD/TAB/HAS
PHONE
382-4779
382-2791
382-4746
475-8613
382-4658
382-4751
382-4682
382-4746
382-4691
382-2791
382-4740
382-4534
382-4740
382-4740
382-2231
382-4658
382-4494
382-4679
382-4661
382-2217
382-3410
382-4794
382-4690
382-4783
382-4781
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Deli sting Tracking System
Deli sting Workgroup
Delistings
Dioxin Work Group
Dioxin Workgroups, Solvents
Disposal-Unit Design
Docket (Internal Liaison)
Docket Oversight
Document Control Clerk
Document Control Clerk
Document Control Officer
Double Liner & Leachate Collection Rules
Economic Analysis Contract--Project Officer
Electroplating
Enforcement Response Policy Workgroup
Enforcement Response Policy Workgroup
Existing Portions
Experimental Facilities
Experimental Facilities
Explosives
Explosives
Export Requirements
Exposure Assessment
Exposure Assessment Guidance (3019)
Exposure Information Reports
NAME
Kent, James
Maid, Scott
Shuster, Kenneth
Sterling, Doreen
Sterling, Doreen
Rhyne, Chris
Blow, Kate
McManus, Thea
Desk ins, Nolean
Jarrell, Deborah
Villari, Dina
OeRieux, Wait
Smith, Frank
Abrams, Ed
Absher, Susan M.
Bagus, Lillian
DeRieux, Walt
Foster, Barbara
McA lister, Frank
Abrams, Ed
LeB leu- Biswas, Wanda
Barley, Carol vn K.
Day, Arthur
Perry, Jon
Kayser, Robert
DIVISION/BRANCH/SECTION
PSPD/AB/VS
PSPD/AB/VS
PSPO/00
CAD/WC3/CS
CAD/WC3/CS
PSPD/AB/LDPS
OPPI/IMS/PSS
OPMS/CTS
OPMS/RMS
OPMS/RMS
OPPI/IHS/PSS
WMO/WTB/TTS
OPPI/EAS/ES
CAO/WCB/RS
PSPO/SPB/OAS
PSPO/SPB/OAS
WMO/WTB/TTS
PSPO/PB/PPS
PSPO/PB/PPS
CAD/WC8/RS
CAD/WC3/LS
CAD/WC8/RS
WMO/LDB/TGS
WMD/LDB/TGS
PSPD/AB/LDPS
PHONE
382-4488
382-4783
382-2210
475-6775
475-6775
382-4695
382-2791
475-8613
475-8937
382-2073
382-4670
382-4496
382-2791
382-4787
382-2215
382-2233
382-4496,
382-7729
382-2223
382-4787
382-7392
382-2217
382-4658
382-4662
382-4536
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Extraction Procedure Toxicity Chap. (TCLP)
FOCUS Data Base Development
FOCUS Data Base Development
FOCUS Data Entry Screen Development
FOCUS Data Entry Screen Development
FOIA Coordinator
FOIA Coordinator
FOIA Procedure Automation
FOIA Requests/HUDHS
FTE Projections
Facility Changes Rule
Facility Management Plans/Multi-Yr Strategies
Facility Reporting
Fate/Transport Modeling
Federal Register Notices
Federal Register Publications
Financial Assurance for Corrective Action
Financial Document Reconciliation
Fossil Fuel Combustion Wastes
Fossil Fuel Combustion Wastes
Generator Issues
Geologic Repositions
Groundwater
Groundwater Integration Strategy
Groundwater Modeling
NAME
Feldt, Al
Tumarkin, Jeff
Wilkes, Nathan
Ounston, Carolyn
Inman, Donna
Barker, Jennifer
Zmud, Mia
McManus, Thea
Murray, Pat
Botelho, Glennis
Foster, Barbara
Bagus, Lillian
Burns, Mike
Bachmaier, Jim
(Cent, James
McManus, Thea
Northridge, Mike
Desk ins, No lean
Derides, Dan
Pesacreta, Pat
Barley, Carolyn K.
Oavies, Lauris
Saleem, Zubair
Galen, Glen
Otto, Martha
DIVISION/BRANCH/SECT ION
OPPI/EAS/PS
OPPI/IMS/DMS
OPPI/IMS/DMS
OPPI/IMS/DMS
OPPI/IMS/PSS
OPMS/CTS
OPMS/CTS
OPMS/CTS
OPPI/IMS/DMS
OPMS/RMS
PSPD/PB/PPS
PSPO/SPB/OAS
OPPI/IMS/PSS
WMO/LOB/TGS
PSPO/A8/VS
OPMS/CTS
OPPI/PAS
OPMS/RMS
WMD/SWB/LVU
UMD/SUB/LVW
CAO/UCB/RS
WMO/LDB/TGS
CAD/LORB/AMS
WMO/LDB/TGS
CAD/LDRB/AMS
PHONE
382-2791
382-5235
382-5993
382-4501
382-5992
475-9350
382-4651
475-8613
382-4752
382-4653
382-7729
382-2233
475-9392
475-8859
382-4438
475-8613
382-4790
475-8937
382-3608
382-3157
382-2217
382-4654
382-4767
382-4678
382-2208
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Groundwater Monitoring
Groundwater Monitoring Task Force
Qroundwater Monitoring/Sampling
Groundwater Monitoring/Sampling
Groundwater Protection
Groundwater Protection Regulations
Groundwater Regulations
Guidance Documents
Guidance DocumentS--OSW Coordinator
HWOMS Data Quality Audit
HUGHS Data Quality Audit
HWDMS Maintenance/Support
HUDHS Maintenance/Support
HWDMS Retrievals
Hal. Was. Tanks (Con. Stds., Drum Stor. Regs)
Hal. Waste Tank (Implementation Strategy)
Hazardous Waste Listings
Household Hazardous Waste
Hydrogeology
ISOB Development
ISDB/ISADB Development
Implementation Contract--Eastern Regions I-V
Implementation Contract--Project Officer
Implementation Contract—Western Regions VI-X
Implementation Strategy Coordinator
NAME
Hansen, Janet te
Friedman, David
Carman, Jerry
Myers, Vernon
Dixon, George
Salee, Mark
Myers, Vernon
McManus, Thea
Brown, Bob
Tumarkin, Jeff
Wilkes, Nathan
Duns ton, Carolyn
Inman, Donna
Murrav, Pat
Kline, William
Bagus , L i 1 1 i an
Feldt, Al
Dorian, Gerri
Hansen, Janet te
Scarberry, Robert
Abrams, Ed
Pearce, Allen
Pearce, Allen
Pearce, Allen
Kolpa, Ron
DIVISION/BRANCH/SECTION
UMO/SWB/SD
CAD/TAB/MS
UMD/SWB/GWS
UMO/SU8/GWS
UMD/LDB/TGS
PSPO/A8/LDPS
UMO/SWB/GUS
OPMS/CTS
OPMS/RMS
OPPI/ IMS/QMS
OPPI/ IMS/CMS
OPPI/IMS/DMS
OPPI/IMS/PSS
OPPI/IMS/DMS
WMO/WTB/CSS
PSPO/SPB/OAS
OPPI/EAS/PS
WMO/SWB/SD
WMO/SWB/SD
CAO/WCB/LS
CAD/WC8/RS
PSPO/AB/ISPS
PSPD/A8/ISPS
PSPO/AB/ISPS
PSPD/SPB
PHONE
382-4659
382-4797
475-7415
382-4685
382-4494
382-4755
382-4685
475-8613
382-2074
382-5235
382-5993
382-4501
382-5992
382-4752
382-4623
382-2233
382-2791
382-4688
382-4659
382-4769
382-4787
382-4505
^82-4505
382-4505
382-2221
-------
06/26/87
FUNCTION
Implementation Strategy Follow-up
Implementation of 3019
Incineration
Incineration
Incineration
Incineration Permitting Programs
Incineration Support
Incineration--Hazardous Waste
Incineration--Municipal
Infectious Waste
Infectious Waste
Information Collection Burden OMB Approval
Information Requests
Information Requests
Information Requests
Inorganics
Integrated Regulatory Analysis
Inter-agency Agreemnt w/ATSOR
Interim Status Issues
Interim Status Regulations
Iron and Steel
Iron and Steel
LOR First Third
LOR Outreach
LDR Regulation Coordinator
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
NAME
Stieber, Jane C.
Kayser, Robert
Turgeon, Marc
Vega, Lionel
Walker, Karen
Stelmack, Sonya
Friedman, David
Garg, Shiva
Greene, Stephen
Kidwell, Mitch
Sales, Jacqueline
Ruby, Doug
Blow, Kate
Brown, Bob
Zmud, Mia
Abrams, Ed
Perl a, Donna
Pearce, Allen
Foster, Barbara
McAlister, Frank
Cruz, Denny
Scarberry, Robert
Faeth, Lisa
Kidwell, Mitch
Willis, Daria
DIVISION/BRANCH/SECTION
PSPO/SPB/OAS
PSPO/A8/LDPS
WMD/WTB/CS
PSPO/AB/ISPS
WMD/WTB/CS
PSPO/AB/ISPS
CAD/TAB/MS
WMO/WTB/CS
WMO/00
CAD/LDRB/RDS
CAO/LORB/ROS
OPPI/IMS/PSS
OPPI/IMS/PSS
OPMS/RMS
OPMS/CTS
CAD/WCB/RS
OPPI/EAS/ES
PSPD/AB/ISPS
PSPD/PB/PPS
PSPO/PB/PPS
CAO/LDR8/AMS
CAO/WCB/LS
CAO/LORB/ROS
CAO/LORB/RDS
CAO/LDRB/ROS
PHONE
382-2226
382-4536
382-7934
475-8988
475-6128
382-4500
382-4797
382-7933
382-4664
382-4805
382-5743
382-4753
382-2791
382-2074
382-4651
382-4787
382-2791
382-4505
382-7729
382-2223
382-4802
382-4769
382-4789
382-4805
382-4779
-------
06/26/87
FUNCTION
Labor Services Requests
Land Ban Program: Treatment/Recycling Cap.
Land Bans Cost/Economic Analysis
Land Dispoal Integration Strategy
Land Disposal Ban Petitions
Land Disposal Contract--Project Officer
Land Disposal Permit Assistance
Land Disposal Permits--Cover Design
Land Disposal Regs.
Land Disposal Restrictions Workgroup
Land Disposal Restrictions--General
Land Disposal Restrictions--General
Land Treatment
Land Treatment
Land Treatment
Land Treatment/Leak Detection
Landfill Design
Landfill Final Covers
Landfills/Leak Detection
Leachate Collection System
Leachate Collection/Detection System
Leachate Collection/Detection Systems
Leak Detection Rules
Leak Detection Systems
Legal Issues
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
NAME
Jarrell, Deborah
Bassi, Jo- Ann
Hufford, Orusilla
Davies, Lauris
Davies, Lauris
Perry, Jon
Hans en, Janette
Eberly, David
Rothenstein, Cliff
Maid, Scott
Sales, Jacqueline
Weil, Stephen R.
Aviles, Nestor
Day, Arthur
Perry, Jon
OeRieux, Walt
Skahn, Kenneth
Avi les. Ana
DeRieux, Walt
Rhyne, Chris
DeRieux, Walt
Skahn, Kenneth
OeRieux, Walt
DeRieux, Walt
Jones i, Gary
01 VISION/BRANCH/SECTION
OPHS/RHS
WMD/WTB/CSS
OPPI/EAS/PS
WHD/LDB/TGS
WMD/LDB/TGS
WMO/LDB/TGS
WMD/SUB/SO
PSPO/AB/LDPS
OPPI/EAS/ES
PSPO/A8/VS
CAO/LORB/ROS
CAO/LORB
PSPO/AB/ISPS
WMO/LDB/TGS
WHO/LDB/TGS
WMO/WTB/TTS
WMO/LDB/DTS
WMO/LDB/DTS
WMO/WTB/TTS
PSPO/AB/LDPS
WMD/WT8/TTS
WMO/LDB/DTS
WMO/WTB/TTS
WMO/WTB/TTS
CAD/LDRB/RDS
PHONE
382-2073
475-6673
382-2791
382-4654
382-4654
382-4662
382-4659
382-4691
382-2791
382-4783
382-5743
382-4770
382-2218
382-4658
382-4662
382-4496
382-4684
382-2349
382-4496
382-4695
382-4496
382-4684
382-4496
382-4496
475-6717
-------
06/26/87
FUNCTION
Lexitron Repairs
Liaison to ASTSUMO, States
Life Cycle Management/Conf. Mgt. Boards
Liner Chemical Compatibility Testing
Liner Location Risk Model
Liner Rules
Liner and Leak Detection Rule
Liners
Liners
Liners
Liquids in Landfills
Liquids in Landfills
Liquids in Landfills
Liquids in Landfills/Bulk Liquid Guidance
Listing Archives
Listing Support
Listing Support
Listing Tracking
Location Guidance/Standards
Location Guidance/Standards
Location Guidance/Standards
Location Guidance/Standards
Location Stawards (264.18)
MRI Contract
Mandatory Inspections Workgroup
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL 02RECTORY SYSTEM
NAME
Andrews, Anne
Kolpa, Ron
Ruby, Doug
Aviles, Ana
Perla, Donna
DeRieux, Walt
Otte, Alessi
DeRieux, Walt
Rhyne, Chris
Skahn, Kenneth
Cassidy, Paul
Day, Arthur
Eberly. David
Kane, Judi
LeB leu- Biswas, Wanda
Friedman, David
Meyers, Martin
LeB leu- Biswas, Wanda
Day, Arthur
Galen, Glen
Reeves, David
Stumpf, Harry
Galen, Glen
Smith, Ben
Bagus, Lillian
DIVISION/BRANCH/SECTION
10
PSPO/SPB
OPPI/IMS/PSS
WMO/LDB/DTS
OPPI/EAS/ES
WMO/WTB/TTS
UMO/LDB/DTS
WMD/WTB/TTS
PSPO/AB/LDPS
UMD/LD8/DTS
WMO/LDB/TGS
WMO/LD8/TGS
PSPO/AB/LDPS
PSPO/SPB/OAS
CAD/WCB/LS
CAD/TAB/MS
CAD/TAB/MS
CAO/WCB/LS
WMO/LDB/TGS
WMO/LDB/TGS
WMO/LDB/TGS
WMD/SW8/LVU
WMD/LDB/TGS
CAD/UC3
PSPD/SP8/OAS
PHONE
382-5864
382-2221
382-4753
382-2349
382-2791
382-4496
382-4654
382-4496
382-4695
382-4684
382-4682
382-4658
382-4691
382-2222
382-7392
382-4797
382-7459
382-7392
382-4658
382-4678
382-4679
382-4661
382-4678
382-4791
382-2233
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Manuals (SU-846), Symposia
Messenger Service--OSU Coordinator
Methyl Bromide
Mining Waste Cost/Economic Analysis
Mining Wastes
Mismanagement Scenarios
Mixed Waste--PSPO
Mixture-Derived-From-Rule Interpretations
Mixture-Derived-From-Rule Interpretations
Mobile Treatment Rule
Mobile Treatment Unit Regulation
Mobility Estimation Procedures
Modeling
Monthly Activity Reports
Municipal Waste Combustion (Garbage Burning)
Municipal Waste Combustion Ash
Municipal Waste Work Group
NCC Account Management (Timeshare Budget)
NT IS Publications
Nerve Agent Demilitarization
OA Study (Word Processing)
OASIS/ORMS Support
OIRM Coordination
01RM Coordination
ORD Land Disposal Coordinator
NAME
Zabinski, Denise
Andrews, Anne
LeBleu-Biswas, Wanda
Smith, Frank
Derkics, Dan
Goodrich-Mahoney, John
Shackleford, Betty
Smith, Ben
Sterling, Doreen
McAlister, Frank
Anderson, Robin
Friedman, David
Topping, David
Murray, Pat
Greene, Stephen
Dorian, Gerri
Chau, Filomena
Ruby, Doug
Barker, Jennifer
Cotsworth, Elizabeth
Updegraff, Ron
Updegraff, Ron
Ounston, Carolyn
Inman, Donna
Aviles, Ana
DIVISION/BRANCH/SECTION
CAO/TAB/MS
10
CAD/WCB/LS
OPPI/EAS/ES
WMO/SUB/LVU
CAO/WC3/CS
PSPD/SPB/IS
CAD/WC3
CAD/UCB/CS
PSPO/PB/PPS
PSPO/PB/PPS
CAO/TAB/MS
CAD/LDRB/AMS
OPPI/ IMS/CMS
WMO/DO
UMO/SUB/SD
CAD/WC3/CS
OPPI/IMS/PSS
OPMS/CTS
PSPO/DO
OPPI/IMS/DMS
OPP1/IMS/DMS
OPPI/IMS/DMS
OPPI/IMS/PSS
UMO/LDB/DTS
PHONE
382-7458
382-5864
382-7392
382-2791
382-3608
382-4794
475-9656
382-4791
475-6775
382-2223
382-4498
382-4797
382-4690
382-4752
382-4664
382-4688
382-4795
382-4753
475-9350
382-4746
475-8701
475-8701
382-4501
382-5992
382-2349
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
ORO Research Conmittee
ORD Research Liaison
ORD Research Liaison
OSU Controls
OSU Coordinator for Reg Implementation Revws
OSU Policy Directives System Coordinator
OSW Rep. to OUST State Prgrms Approval Ukgrp
OSW Weekly Activity Report
OSWER-IMS Coordination
Ocean Dumping
Oil & Gas
Oil, Gas and Geothermal Wastes
Oil/Gas Cost/Economic Analysis
Oily Wastes Characteristics
Organic Chemicals
Organic Toxicity Characteristic
Other Financial Responsibility Instruments
Oversight Policy
PAT Reviews of Exposure Info--ATSDR Referrals
PCS Integration
PCBs
PRIME/ID Number Assignment
PRIME/PC User Support
PSPD Contact/Xpert on Authority Delegations
Payroll Corrections
NAME
Friedman, David
Friedman, David
Hansen, Gail
Andrews, Anne
Kane, Judi
Barker, Jennifer
Kolpa, Ron
Broun, Bob
Ruby, Doug
Otto, Martha
Chadwick, Dan
Hall, Bob
Smith, Frank
Smith, Ben
Garbe, Yvonne
Goodrich-Mahoney, John
Lago, Carlos
Bagus, Lillian
Kayser, Robert
Feldt, Al
Pillsbury, Hope
Ruby, Oouq
Updegrarr, Ron
Oszman, Chester
Deskins, Nolean
DIVISION/BRANCH/SECTION
CAD/TAB/MS
CAD/TAB/MS
CAD/TAB/MS
10
PSPO/SPB/OAS
OPMS/CTS
PSPD/SP8
OPMS/RMS
OPPI/IMS/PSS
CAD/LDRB/AMS
WMO/SWB/LW
UMO/SUB/LWI
OPPI/EAS/ES
CAD/WC3
CAO/WCB/LS
CAO/WCB/CS
PSPD/PB/CFRS
PSPD/SPB/OAS
PSPO/AB/LDPS
OPPI/EAS/PS
UMO/WTB/CSS
OPPI/IMS/PSS
OPPl/IMS/DMS
PSPO/AB/ISPS
OPMS/RMS
PHONE
382-4797
382-4797
475-6722
382-5864
382-2222
475-9350
382-2221
382-2074
382-4753
382-2208
475-7370
475-7415
382-2791
382-4791
475-6679
382-4794
382-4780
382-2233
382-4536
382-2791
382-7932
382-4753
475-8701
382-4499
475-8937
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID UASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Performance Agreements/Appraisals
Permit Assistance Team (PAT)
Permit Assistance Team (PAT)
Permit Assistance Team (PAT)--Storage/Trmnt
Permit Modification Regulations
Permit Policy Issues
Permit/Closure Plan Evaluation Guide
Permit/Closure Quality Protocols
Permitting Policy, Corrective Action
Permitting Program
Personnel Actions/Roster--OSU
Personnel Policies
Pesticides
Petroleum Refineries
Physical Test Methods
Printing/Inventory
Process Chemistry
Processing of Oils/Minerals Wastes
Procurement Guidelines
Production of Crude Oil Wastes
Production of Natural Gas Wastes
Production of Oil/Gas/Geothermal Energy
Program Assistance
Program Simplification
Proj. Off. Haz Waste Delisting Supp Contract
NAME
Botelho, Glennis
Cassidy, Paul
Shuster, Kenneth
Oszman, Chester
McAlister, Frank
McAlister, Frank
Absher, Susan M.
Bagus, Lillian
Hale, Matthew
Vega, Lionel
Jarrell, Deborah
Botelho, Glennis
Abrams, Ed
Smith, Ben
Hansen, Gail
McManus, Thea
Meyers, Martin
Derkics, Dan
Sanjour, William
Chadwick, Oan
Chaduick, Oan
Oerkics, Dan
Gal Iman, Deborah
Rosengrant, Larry
Miser, Wendel
DIVISION/BRANCH/SECTION
OPHS/RMS
UMO/LDB/TGS
PSPO/00
PSPD/AB/ISPS
PSPD/PB/PPS
PSPO/PB/PPS
PSPO/SPB/OAS
PSPO/SPB/OAS
PSPD/PB
PSPO/AB/ISPS
OPMS/RMS
OPMS/RMS
CAO/WC3/RS
CAD/WCB
CAD/TAB/MS
OPMS/CTS
CAO/TAB/MS
UMD/SUB/LVW
CAD /DO
WMO/SWB/LVW
UHD/SW8/IW
WMO/SUB/LVU
HSPO/PB/PPS
OPPI/PAS
PSPO/AB/VS
PHONE
382-4653
382-4682
382-2210
382-4499
382-2223
382-2223
382-2215
382-2233
382-4740
475-8988
382-2073
382-4653
382:4787
382-4791
475-6722
475-8613
382-7459
382-3608
382-4502
475-7370
475-7370
382-3608
382-4535
382-7931
382-7817
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Project Officer
Project Officer--8a Service Support Contract
Project Tracking
Proposed/ Final Delisting Regulations
Public Involvement
Public Involvement Coordinator for Permitting
Publications—CSV. Coordinator
Quality Assurance
Quality Assurance Representative- -PSPD
Quality Assurance/Quality Control
Quality Criteria
RCRA Facility Investigation
RCRA Implementation Strategy (RIP)
RCRA Information Center
RCRA Permit Guidance Document Directory
RCRA Quality Criteria
RCRA Reauthorization
RCRA State Authorization-Regions 1,4,5,9,10
RCRA Tech Supp Contract Performance Eva I
RCRA-CERCLA Issues
RCRIS Development
RCRIS Development
RD&D Permit Contract
RFA Training/Guidance
RFI Guidance and Training
NAME
Lago, Carlos
McManus, Thea
Schmitz, Katie
DeRose, Lori
McAlister, Frank
Musgrave, Vanessa
Blow, Kate
Friedman, David
Oszman, Chester
Richardson, Florence
Bagus, Lillian
Oixon, George
Bagus, Lillian
McManus, Thea
Gall man, Deborah
Absher, Susan M.
Northridge, Mike
Absher, Susan M.
Pappajohn, Ernest
Fagan, Dave
Hasson, Marsha
Villari, Debbie
Aviles, Nestor
Fagan, Dave
Day, Arthur
DIVISION/BRANCH/SECTION
PSPD/PB/CFRS
OPMS/CTS
UHD/LDB/TGS
PSPO/AB/VS
PSPD/PB/PPS
PSPD/P8/PPS
OPPI/IMS/PSS
CAO/TAB/MS
PSPD/AB/ISPS
CAD/TAB/MS
PSPO/SPB/OAS
UMO/LDB/TGS
PSPD/SPB/OAS
OPMS/CTS
PSPD/PB/PPS
PSPD/SPB/OAS
OPPI/PAS
PSPO/SPB/OAS
PSPO/AB/ISPS
PSPO/PB/CAS
OPPI/IMS
OPPI/IMS/DMS
PSPD/AB/ISPS
PSPO/PB/CAS
UMD/LDB/TGS
PHONE
382-4780
475-8613
382-4658
382-5096
382-2223
382-4751
382-2791
382-4797
382-4499
382-4778
382-2233
382-4494
382-2233
475-8613
382-4535
382-2215
382-4790
382-2215
382-4504
382-4740
382-4744
382-3249
382-2218
382-4740
382-4658
-------
06/26/ar
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
RFP
RIA Coordinator
RIP (RCRA Implementation- -FY '88)
RTC on Extending Sanitary Landfill Life
RTC on Subtitle 0 Study
Radioactive Mixed Waste
Radioactivity
Radioactivity
Reactivity
Reactivity Characteristics
Region I, VIII Liaison
Region V Coordinator
Region VI/VIII Liaison
Region X Advisor
Region X Coordinator
Regional Assistance
Regional Coordination
Regional Implementation Reviews
Regional Liaison for Region IX
Regional Liaison, Regions I, IV
Regional Liasion, Region Ill/Region VII
Regs Development
Regs for HU Surface Impouncknent
Regs for Waste Site and Landfill Facilities
Regulatory Agenda
NAME
Chau, Filomena
Fortune, William
Absher, Susan M.
Flynn, Mike
Maples, Allen
Michael, James
Chau, Filomena
Topping, David
Chau, Filomena
Smith, Ben
Ogden, Kimberly
Uolfe, Alexander L.
Michael, James
Wolfe, Alexander L.
Stieber, Jane C.
Fagan, Dave
Miller, Chaz
Absher, Susan M.
Bagus, Lillian
Kane, Judi
Madison, Martha
Thompson, James
Otte, Alessi
Otte, Alessi
Blow, Kate
DIVISION/BRANCH/SECTION
CAD/WCB/CS
CAD/LDRB/RDS
PSPD/SPB/OAS
WMO/SWB/SO
WMO/SWB/SD
PSPO/SPB/OAS
CAD/WCB/CS
CAD/LDRB/AMS
CAD/WCB/CS
CAD/WCB
PSPO/SPB/IS
PSPO/SPB/1S
PSPO/SPB/OAS
PSPD/SPB/IS
PSPD/SPB/OAS
PSPO/PB/CAS
OPPI/IMS/PSS
PSPO/SPB/OAS
PSPO/SPB/OAS
PSPO/SPB/OAS
PSPO/SPB/IS
CAO/LORB/ROS
WMD/LD8/OTS
WMO/LDB/DTS
OPPI/IMS/PSS
PHONE
382-4795
382-6715
382-2215
382-4489
382-4683
382-2231
382-4795
382-4690
382-4795
382-4791
382-2228
382-2227
382-2231
382-2227
382-2226
382-4740
382-2220
382-2215
382-2233
382-2222
382-2229
382-7438
382-4654
382-4654
382-2791
-------
06/26/87
> ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION , ~
Relisting Workgroup >
Report to Congress on Subtitle 0 i
Report to Congress on Subtitle D Study »
Research Coordinator for Groundvtater .
Resource Management/OSU
Response Action Plan i
Retrofitting Surface I impoundments, Exemptions
Review of Deli sting Petitions :.
Review of Hazardous Waste Delisting Petitions
Risk Analysis/Comparative >.
Risk Assessment Guidelines Development ;
Risk Assessment Support
Risk Assessments i
Risk Assessments
Risk Communication
Risk-In-Decisionmaking Workgroup
Risk-in-Decisionmaking >
Risk/Comparative i
Rpt to Cong, on Extnding Useful Life SIFJs
SPMS Coordinator--PSPO 3
SPMS Data Reports a
SPMS Performance Oversight
SQG Outreach I
SW-846 Technical Management !
Sampling ',
NAME
Maid, Scott
Hansen, Janette
Flynn, Mike
Bachmaier, Jim
Anthofer, Wayne
DeRieux, Walt
Cassidy, Paul
Maid, Scott
Miser, Wendel
Ruhter, Dale
Rubenstein, Reva
Ratcliff, Lisa
Bachmaier, Jim
Salee, Hark
Krieger, Jackie
Maid, Scott
Krieger, Jackie
Rosengrant, Larry
Maples, Allen
Ogden, Kimberly
Murray, Pat
Miller, Chaz
Petruska, Mike
Friedman, David
Richardson, Florence
DIVISION/BRANCH/SECTION
PSPO/AB/VS
WMD/SUB/SO
WMD/SWB/SD
WMO/LDB/TGS
OPMS/RMS
WMD/WTB/TTS
WMO/LDB/TGS
PSPD/A8/VS
PSPO/AB/VS
OPPI/EAS
CAO/TAB/HAS
CAD/TAB/HAS
WMO/LDB/TGS
PSPO/AB/LDPS
OPPI/PAS
PSPO/AB/VS
OPPI/PAS
OPPI/PAS
WMO/SWB/SD
PSPD/SP8/IS
OPPI/IMS/DMS
OPPI/IMS/PSS
CAO/WCB/RS
CAD/TAB/MS
CAO/TAB/MS
PHONE
382-4783
382-4659
382-4489
475-8859
382-4646
382-4496
382-4682
382-4783
382-7817
382-2791
382-5219
382-4781
475-8859
382-4755
382-4672
382-4783
382-4672
382-7931
382-4683
382-2228
382-4752
382-2220
382-7737
382-4797
382-4778
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Secondary Lead
Section 261.33
Sewage Sludge
Sewage Sludge
Significant Portions
Small Quantity Generator Rule
Smelting/Refining Analysis
Solvency Characteristics
Solvents
Space Issues
Sr. Mngmnt.--Regs/Guid/Docunents Development
Staff Director
State Capability Assessments
State Consolidated RCRA Auth ManuaUSCRAM)
State Coop Agreement Review
State Programs Branch Rep for OSU Workgroup
State Solid Waste Hgrnnt Plans (Subtitle D)
State Subtitle D Program Survey
State/Regional Oversight
State/Regional Reporting
Statistical Methods
Strategy Workgroups
Subpart X Workgroup Leader- -Implmn Strategies
Subtitle D Cost/Economic Analysis
Subtitle D Criteria
NAME
Cruz, Denny
LeBleu-Biswas, Wanda
Heaney, Susan
Pittman, Jim
OeRieux, Walt
Feldt, Al
Smith, Frank
Sterling, Doreen
Fortune, William
Botelho, Glennis
Carra, Joseph
Levy, Steven J.
Absher, Susan M.
Michael, James
Michael, James
Wolfe, Alexander L.
Michael, James
Gesuein, Allen
Absher, Susan M.
Miller, Chaz
Craig, Jim
Kolpa, Ron
Kane, Judi
Burke, Ron
Flynn, Mike
DIVISION/BRANCH/SECTION
CAD/LDRB/AMS
CAD/UCB/US
WMO/SUB/SD
WHO/SWB/SD
WMO/WTB/TTS
OPPI/EAS/PS
OPPI/EAS/ES
CAD/WC8/CS
CAD/LDRB/RDS
OPMS/RMS
WHO /DO
'OPPI/IMS
PSPO/SPB/OAS
PSPO/SPB/OAS
PSPO/SPB/OAS
PSPO/SPB/IS
PSPO/SPB/OAS
WMO/SUB/SD
PSPD/SPB/OAS
OPPI/IMS/PSS
OPPI/EAS/PS
PSPD/SPB
PSPO/SPB/OAS
OPPI/EAS/ES
WMO/SWB/SO
PHONE
382-4802
382-7392
382-4895
382-4495
382-4496
382-2791
382-2791
475-6775
382-6715
382-4653
382-7919
382-4697
382-2215
382-2231
382-2231
382-2227
382-2231
382-4687
382-2215
382-2220
382-3410
382-2221
382-2222
382-2791
382-4489
-------
06/26/87
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID UASTE
PERSONNEL DIRECTORY SYSTEM
FUNCTION
Subtitle 0 Criteria Options
Subtitle D Facility Design (e.g.. Liners)
Subtitle 0 Facility Surveys/Case Studies
Subtitle D Groonduater Monitoring
Subtitle D Landfill Gas/Air Emissions
Subtitle'D° Leachate Characteristics
Subtitle D Location Standards
Subtitle D Location Standards
Subtitle D Public Participation
Subtitle D RIA
Subtitle D Research
Subtitle 0 Risk Analysis
Subtitle D Study--Phase I Report
Subtitle D Waste Characteristics
Subtitle D--Groundwater Monitoring
Subtitle D--Information Requests
Surface Impoundment Design
Surface Impoundment Freeboard Control
Surface Impoundment Retrofitting
Surface Impoundment Retrofitting Waiver Rqsts
Surface Impoundments
Surface Impoundments/Leak Detection
Surface Water Modeling
TCLP Support
TF-1/TF-2
NAME
Pittman, Jim
Gesuein, Allen
Geswein, Allen
Pittman, Jim
Geswein, Allen
Heaney, Susan
Dorian, Gerri
Pittman, Jim
Maples, Allen
Burke, Ron
Dorian, Gerri
Per la, Donna
Dorian, Gerri
Heaney, Susan
Hansen, Janette
Maples, Allen
Skahn, Kenneth
Aviles, Ana
Wolfe, Alexander L.
Eberly, David
Cassidy, Paul
DeRieux, Ualt
Vocke, William
Hansen, Gail
LeBleu-Bisuas, Wanda
DIVISION/BRANCH/SECTION
UMD/SU8/SO
WMO/SU8/SO
WMO/SWB/SO
WMO/SWB/SO
WMO/SWB/SD
WMO/SWB/SD
WMO/SWB/SD
WHD/SWB/SD
WMO/SWB/SD
OPPI/EAS/ES
WMO/SWB/SD
OPPI/EAS/ES
WMO/SWB/SO
WMO/SWB/SD
WMD/SWB/SD
WMO/SWB/SO
WMO/LDB/DTS
UMD/LDB/DTS
PSPD/SPB/IS
PSPD/AB/LDPS
UMO/LDB/TGS
WMD/WTB/TTS
CAD/LDRB/AMS
CAD/TAB/MS
CAD/WCB/LS
PHONE
382-4495
382-4687
382-4687
382-4495
382-4687
382-4895
382-4688
382-4495
382-4683
382-2791
382-4688
382-2791
382-4688
382-4895
382-4659
382-4683
382-4684
382-2349
382-2227
382-4691
382-4682
382-4496
382-7460
475-6722
382-7392
-------
06/26/87
FUNCTION
TSCA Section 4 Test for OSU Information
TSDR Survey
Tank Analysis
Tank Redefinition
Tank Storage/Treatment
Tech Support Contract
Technical Assistance on Corrective Action
Technical Resource Documents
Telephone Requests
Test Method Development
Third Party Liability
Timecards
Timecards
Toxicity Data Base
Toxicity Testing
Toxicity Testing
Toxicology
Toxicology, Risk Assessment
Track Status of all Delisting Rules
Transporter Issues
Travel Policies
TreatabiIity/Variance Guidance
Treatment Exclusions
UDHH
UIC/POTU Corrective Action
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM-
NAME
Rubenstein, Reva
Craig, Jim
Tarn, Betsy
Horner, Irene
Oszman, Chester
Pappajohn, Ernest
Hansen, Janette
Cassidy, Paul
Jarrell, Deborah
Friedman, David
Lago, Carlos
Chappell, Brenda
Deskins, Nolean
Ratcliff, Lisa
Ratcliff, Lisa
Rubenstein, Reva
Ratcliff, Lisa
Rubenstein, Reva
OeRose, Lori
Barley, Carolyn K.
Botelho, Glennis
Kidwell, Mitch
Horner, Irene
Jenkins, Cate
Fagan, Dave
DIVISION/BRANCH/SECTION
"CAD/TAB/HAS
OPPI/EAS/PS
OPPI/EAS/PS
UHD/UTB
PSPD/AB/ISPS
PSPO/AB/ISPS
WMO/SU8/SD
UMO/LD8/TGS
OPMS/RMS
CAD/TAB/MS
PSPO/PB/CFRS
OPMS/00
OPMS/RMS
CAD/TAB/HAS
CAD/TAB/HAS
CAD/TAB/HAS
CAO/TAB/HAS
CAO/TA8/HAS
PSPO/AB/VS
CAD/UC3/RS
OPMS/RMS
CAD/LDRB/RDS
WMO/UTB
CAO/UCB/LS
PSPD/PB/CAS
PHONE
382-5219
382-3410
382-2791
382-7932
382-4499
382-4504
382-4659.
382-4682
382-2073
382-4797
382-4780
382-4646
475-8937
382-4781
382-4781
382-5219
382-4781
382-5219
382-5096
382-2217
382-4653
382-4805
382-7932
382-4786
382-4740
-------
06/26/87
FUNCTION
UST State Authorization Work Group
Used Oil
Variance Petitioner's Guidance Manual
Variances
Waste Characteristics Data Base
Waste Characterization
Waste Classification
Waste Identification/Coding
Waste Minimization Activities
Waste Oils
Waste Permit Program Guidance Documents
Waste Piles/Leak Detection
Waste-As-Fuels
Waste-End Tax
Waste-as-Fuel RIA
ENVIRONMENTAL PROTECTION AGENCY
OFFICE OF SOLID WASTE
PERSONNEL DIRECTORY SYSTEM
NAME
Absher, Susan M.
Abrams, Ed
Davies, Lauris
Shuster, Kenneth
Burns, Mike
Scarberry, Robert
Topping, David
Rosengrant, Larry
Eby, Elaine
Moore, Robert
Pappajohn, Ernest
OeRieux, Walt
Walker, Karen
Northridge, Mike
Burke, Ron
Waste-as-Fuels (Boilers/Industrial Furnaces) Hlustick, Dwight
Wastewater Treatment Exclusion
Weekly Activity Report
Weekly Activity Report
Wet Model
Wetlands
Wood Preserving
Workplan Tracking System
Workplan Tracking System
Horner, Irene
Brown, Bob
Schmitz, Katie
Fortune, William
Dorian, Gerri
Jenkins, Cate
Smith, Catherine
Stieber, Jane C.
DIVISION/BRANCH/SECTION
PSPD/SPB/OAS
CAD/WC8/RS
WMO/LD8/TGS
PSPD/DO
OPPI/IMS/PSS
CAD/WCB/LS
CAD/LORB/AHS
OPPI/PAS
WMO/WT8/TTS
WMD/WTB/CSS
PSPO/A8/ISPS
WMO/WTB/TTS
WMO/WTB/CS
OPPI/PAS
OPPI/EAS/ES
WMO/WT8/CS
WMO/WTB
OPMS/RMS
WMO/LD8/TGS
CAO/LORB/RDS
WMO/SWB/SD
CAO/WC8/LS
OPMS/RMS
PSPO/SPB/OAS
PHONE
382-2215
382-4787
382-4654
382-2210
475-9392
382-4769
382-4690
382-7931
382-7930
382-3488
382-4504
382-4496
475-6128
382-4790
382-2791
382-7935
382-7932
382-2074
382-4658
382-6715
382-4688
382-4786
382-4676
382-2226
-------
-------
A-7
OFFICE OF EMERGENCY AND
REMEDIAL RESPONSE
• ORGANIZATION CHART
-------
-------
oS,
« .i
t°
< g
II
tl3
2 IS
5S
£
?
.2
O
£
§
i§
n*
e
-------
A-8
OFFICE OF UNDERGROUND
STORAGETANKS
• ORGANIZATION CHART
-------
o
09
5
^
8 o
1
EZ
OU>
§W _CJ
00£CO
Ccn-jn
Q
co
o
co
.ICY & STANDARD
2
a, Director
«
CO
s*
8CN4
CO
-in
t-
Standards Branc
6
h*
CO 00
On
o
Q
3
z
IMPLEME
o
o
2
0
OCA
^00
-an
£
o
2
CD
2
o
1
O
,
9
6
2
o
(5c\j
•COO
On
£
.5
(0
"c
3 «^
|| §
CD c
08 racn
O> O(N
C OU5
i t^"
(5 50*
a: SS
-------
-------
A-9
OFFICE OF WASTE
PROGRAMS ENFORCEMENT
• ORGANIZATION CHART
-------
-------
«S2
s
c = 0
?
- 2U5
cd h^
o
5£ 3
5 f
.CM OO1
8
c
CD
Q.
Implementation & Con
Branch
Stephen Heare, Chief
475-8115
£
*£ !••
HI ®
2 JZ
to §
Guidance & Evaluation
Terry Grogan, Acting
475-8253
1 1
1 1
1 '
I
r_
5
m
0
m
g
o
w
o
I
o
0 >>
1 8.
Q «
£2
15
m
O
Guidance &
I
o
into
Ocvj
^
•§«o
§
GO
I
Q.
Technical
~
o
2
^S
5^
_.-03
2 co
O
£ d>
2 o
CD <
§ o"
Q. Q.
N
CC
a
e
a
c
9
a
-------
A-10
PREPAREDNESS STAFF
• ORGANIZATION CHART
-------
-------
Preparedness Staff
OSWER
Prepardness Staff
(Makris)
Preparedness
(Speights)
Prevention
(Davies)
• CEPP and Title Ill-
Emergency Planning
• NRT/RRTs
• Canada/Mexico JRTs
• Other Preparedness
• ARIP
• Inspections
• Title lll-CRTK, Emergency
Notification
• Emergency Systems Review
• International Prevention
Activities
-------
-------
A-11
PROGRAM FLIER
-------
-------
'-n tea States
£nvronrren:a' p'0tec; o
vVasn ngtor DC 20^60
EPA Regional Offices
EPA Region 1
JFK Federal Building
Boston MA 02203
(617)223-72 TO
Connecticut. Massachusetts.
Mame, New Hamosnire.
Rhode Island Vermont
EPA Region 2
26 Feae'ai P'aza
New YO'K NY 10278
(2121 264-2525
New Jersey. New York
Puerto Sico. Virgin islands
EPA Region 3
841 Chestnut Building
Phiiadeionia. PA 19107
1215)597-9800
Delaware Maryland.
Pennsylvania Virginia. West
Virginia. District of Coiumoia
EPA Region 4
345 Courtiand Street NE
Atlanta GA 30365
(404) 347-3454
Aiaoarra Florida. Georgia.
Kentucky. MisSiSSiOOL
Norm Carolina South
Caronna Tennessee
EPA Region 9
230 South Dearoorn Street
Chicago H 60604
'312)353-2000
Illinois. Indiana Michigan
Minnesota Ohio. Wisconsin
EPA Region 6
1201 £im Street
Dallas TX 75270
1274) 767-2600
Arkansas Louisiana New
Mexico Okianorra
Texas
EPA Region 7
726 Minnesota Avenue
Kansas C ty
-------
-------
What does the RCRA
Ombudsman do?
The RCRA Ombudsman is:
• an objective problem solver u-ith access
to information and senior management.
• able to assist citizens and the regulated
community in obtaining information
concerning any program or requirement
under the hazardous waste management
law (RCRA).
Who can use the RCRA
Ombudsman service?
• The general public
• The regulated community
• Citizen groups
• Other groups interested ;n information
about the RCRA program
What can the RCRA Ombudsman
do for you?
• Provide a single point of contact where
any person can take a grievance and
receive an objective review.
• Assist with complaints and requests.
• Provide assistance to the public at large
by closing gaps in information available
to the public and regulated community.
When do you use
the RCRA Ombudsman?
• To request assistance in acquiring
information about the RCRA program
• To report a concern or problem
• To learn more about the RCRA
Ombudsman Program
Grievances or concerns may be made in
person or by letter
Communication with the RCRA
Ombudsman will be kept confidential
upon request.
Contact:
The Office of Ombudsman
U.S. Environmental Protection Agency
Office of Solid Waste and Emergency
Response' 401 M Street. SW (WH-562A)
Washington, D.C. 20460
General information on the RCRA
Ombudsman Program may be obtained
by calling the EPA's toll free RCRA
Hotline, 1 800 424 9346
fin Washington. DC. 382 3000)
-------
A-12
PROGRAM BROCHURE
-------
-------
HAZARDOUS WASTE
SMAN
SEPA
JJ
U.S. Environmental Protection Agency
Office of Solid Waste and Emergency Response
September 1987
HAZARDOUS WASTE OMBUDSMAN
The purpose of this brochure is to provide
basic background information on, and the
philosophy for, the Ombudsman program
established under the Resource Conser-
vation and Recovery Act (RCRA). This
brochure is not intended to cover every
aspect of the Ombudsman program; it is
designed more as an orientation to the
program for those both in and outside EPA.
Ombudsman: an impartial public official
who investigates complaints about govern-
ment officials or administrative actions and
seeks to correct problems where war-
ranted. The idea originated in Sweden,
but it has gained popularity in large organi-
zations, including major corporations,
newspapers, universities, and government,
because of the increasing complexities in
administration and the need for impartial
and informal handling of complaints.
BACKGROUND
The hazardous waste management program established under RCRA is the most complex
regulatory program developed by EPA. This fact has posed considerable difficulty for the
general public and the regulated community and, as a result, has generated numerous prob-
lems and complaints. EPA has been hampered in its ability to handle complaints from the
public and regulated community by not having a single office whose essential purpose is to
assist citizens and the regulated community in resolving problems concerning any program
or requirement under the hazardous waste law. Recognizing this important need, EPA
established the Office of Ombudsman at Headquarters and in each Regional Office.
OMBUDSMAN P
STEP1 ^
11 I W
ROC
F
?S
;>
0
M
R B
C u
R 0
A 3
M
A
N
SRAM FUNCTION
^ RCRA/CERCU
^t | |
While EPA is always striving to reduce the
number of complaints it receives, a small
percentage of the general public and the
regulated community continue to have diffi-
culty in resolving problems concerning
EPA's hazardous waste management pro-
grams. The objective of the Ombudsman
program is to ensure that the general public
is provided assistance with such complaints
or problems.
The Ombudsman program is intended to
assist those citizens and members of the
regulated community who have been
-------
Many requests for assistance are routine
information requests and should be han-
dled by the following existing programs:
• RCRA/CERCLA Hotline
• RCRA Permitting Public
Involvement Program
• Superfund Community Relations
Program
• Office of Public Affairs
• Small Business Ombudsman
Hotline
• Regional Small Business
Liaisons
• Other ongoing communica-
tions/outreach programs.
Requests that are more complicated or
reflect concerns about the way the regu-
lations or programs have dealt or failed to
deal with a particular situation or problem
are to be handled by the Ombudsman.
unable to voice a complaint or get
their problems resolved through normal
channels. The Ombudsman program is not
intended to circumvent existing channels of
management authority or established
administrative and formal avenues of
appeal.
Many citizens and members of the regu-
lated community either do not know how to
get information or feel frustrated in their
attempts-to cope with the complexities of
the hazardous waste programs. The
Ombudsman program is designed to cut
through normal bureaucratic red tape in
meeting these needs.
One point that needs to be emphasized is
that the Ombudsman lacks the legal author-
ity to reverse or modify any program deci-
sions or actions, either those already taken
or those that may be taken in the future.
However, based on sound information
gained through contact with the public, the
Ombudsman may, on occasion, effect pro-
gram adjustments in resolving particular
problems.
In order to be effective, the Ombudsman must develop the confidence of the citizens, the regu-
lated community, and the RCRA program managers. Impartiality is essential to the
effectiveness of the Office of the Ombudsman. Fair and responsible assessments of com-
plaints brought to the attention of the Ombudsman are critical. The Office of Ombudsman
must exhibit total objectivity in order to resolve differences between citizens, the regulated
community, and EPA.
The object is for all parties to believe that careful consideration has been given to all aspects
of the complaint or problem. This could require program managers to consider revision of
programs or policies when this will better serve the needs of the public or regulated
community.
~~ It is important to emphasize that the
Ombudsman will not be an "advocate" for
the Agency or the public. He or she is not a
substitute for normal appeals processes.
The Ombudsman must function as a supple-
ment to existing institutions in the RCRA pro-
gram -- not a replacement. The Ombuds-
man and the program managers are both
seeking the same end -- to improve imple-
mentation of the complex requirements of
hazardous waste legislation.
AN OMBUDSMAN IS:
Knowledgeable
Independent
Impartial
-------
THE ROLE OF THE
OMBUDSMAN
The Ombudsman's job is a people-oriented
job. Therefore, the more we like and under-
stand people, the more we will like and be
successful in our job.
People are alike in only a few ways. Peo-
ple need to feel secure, have a sense of
belonging, experience success, be loved,
have a feeling of achievement, and have
self-esteem. In these ways, we are like the
administrators, the waste management
directors, the program managers, general
public, and individuals from the regulated
community whom we will meet and work
with. Beyond these basic needs, all of us
are different.
THE OMBUDSMAN
Responds to All Constituencies
REGULATED
COMMUNITY
CONGRESS
GENERAL
PUBLIC
ENVIRONMENTAL
GROUPS
PROGRAM
What are some of the differences that we may expect? First of all, remember we are all part
of the general public in one way or another. While we like to think of ourselves as rational
human beings, our behavior may frequently be guided by our feelings rather than reason.
We take advice when it is offered in friendship but reject the same advice if it is offered by
someone who "rubs us the wrong way." Certain behaviors in others can cause us to resist
their ideas and suggestions even though their ideas and suggestions are very.good and the
behaviors that turn us off are irrelevant.
Since the Ombudsman will often want to be a catalyst for change, it is well to remember that
logic alone will not be enough. Feelings cannot be willed. In other words, no one can dis-
miss anger on self-command or request by another person. In spite of this, we can learn to
guide our behavior. This will help to make our job more acceptable to others when we deal
with sensitive situations and those who do openly express their hostility.
Four tips for handling complaints:
1. Focus on the issue, not the person.
2. Try to define issues in terms of envi-
ronmental results.
3. Do not place persons in a win-lose
situation.
4. Promote discussions that enhance
the building of relationships rather
than conflicts.
Our carefulness in stating complaints will
greatly facilitate a successful outcome. We
are likely to cause defensiveness and
reduce our opportunity for a successfu' out-
come if we accuse, criticize, blame or dem-
onstrate superiority or certainty.
We are likely to develop cooperative rela-
tionships and increase the number of suc-
cessful outcomes if we are supportive of all
parties concerned, describe facts, approach
the problem with a problem-solving orienta-
tion, and exhibit fairness. Sensitivity and
attention to uncomfortable feelings of all
parties concerned will free us from some of
the blocks to problem resolution.
-------
We will sometimes be involved in what are
called conflict situations. It will be helpful to
know some research findings about these
kinds of circumstances. Conflict has been
defined in terms of incompatible goals and
different values, but such differences are
frequently perceived rather than real. If the
parties involved can find a common ground,
e.g., resolving the issue is in their mutual
interest, conflict can be set aside and the
problem solving process can begin.
The most important way of accomplishing
this is to depersonalize the situation. In
other words, situations must be described
in such a way that the other party is not
threatened or judged negatively as a per-
son. This will increase the likelihood of
cooperation and participation of others.
Confrontation and ignorance are the
enemies of good environmental protection.
Whenever possible, EPA should make use
of negotiation among all affected parties to
find acceptable solutions, and should con-
sult widely and tap into the knowledge and
insights of the public.
The Ombudsman's major task is to handle
complaints from citizens and the regulated
community, and in so doing obtain facts,
sort information, and substantiate policy in
order to remedy problems. This task will
involve possessing a range of com-
munication skills, including interviewing,
listening, and writing skills. Many of these
skills the Ombudsman will already possess,
others will be finely tuned by experience in
the job of Ombudsman.
Region
III
IV
V
Rick Leighton 617-223-1461
Tom O'Keefe 212-264-2980
Charles Howard 215-597-0982
Frank Redmond 404-347-3776
Kenneth
Westlake
312-353-5821
OFFICE OF OMBUDSMAN
EPA Headquarters
Bob Knox 202-475-9361
Region
VI RenaMcClurg 214-655-6760
VII JackCoakley 913-236-2852
VIII Charles Stevens 303-293-1694
IX William Wilson 415-974-8915
X David Teeter 206-442-2871
-------
A-13
FEDERAL REGISTER NOTICE
-------
Federal Regular / Vol. 51. No. 226 / Monday. November 24. 1986 / Notice*
42297
(OMB) has exempted this>actiaa from
the requirement* of sectfons 3 and 7 of
Executive Order 12291.
Under section 307fb)(fl of the Clean
Air Act (Act), EPA has determined that
this decision is a final Agency action of
nationwide scope and effect.
Accordingly, judicial review of this
action is available only by filing a
petition for review in the United States
Court of Appeals for the District of
Columbia Circuit on or before January
23,1987. Under section 307(b)(2) of the
Act, this final action and the basis for it
may not be challenged later in civil or
criminal proceedings brought by EPA to
enforce this action.
Under the Regulatory Flexibility Act, 5
U.S.C. 601 et seq., EPA is required to
determine whether a regulation will
have a significant effect on a substantial
number of small entities so as to require
a regulatory flexibility analysis. The
denial of this NOx waiver application
directly affects only HICS. Hence,
pursuant to 5 U.S.C. 605(b), I hereby
certify that these rules will not have a
significant economic impact on a
substantial number of small entities.
Dated: November 17,1986.
Le« M. Thomas,
Administrator.
[FR Doc. 86-26420 Filed 11-21-86; &4S am}
SHJJMO. COM MM M IS
[FRL-3t17-7]
Establishment of th* Office of
Ombudsman
AGENCY: Environmental Protection
Agency.
ACTON: Notice of the establishment of
the Office of Ombudsman.
SUMMARY: This action announces the
establishment of the Office of
Ombudsman under the Hazardous and
Solid Waste Amendments, of 1984
(HSWA). It is the function of the Office
of Ombudsman to receive individual
complaints, grievances and problems
submitted by any person with respect to
any program or requirement under the
Resource Conservation and Recovery
Act (RCRA). The establishment of the
Office of Ombudsman shall not affect
any procedures for grievances, appeals.
or administrative matters in any other
provision of law, or any Federal
regulation. The objective of the RCRA
Ombudsman program is to ensure that
the general public is provided assistance
with complaints or problems. The RCRA
Ombudsman should not be used
routinely, but rather as a last resort.
Request for general information on the
RCRA Programs may be obtained by
calling the RCRA Hotline toll free (800)
424-9364. or in Washington, DC by
calling 382-3000.
ADDRESSES: To submit a complaint,
grievance or problem contact the RCRA
Ombudsman in EPA headquarters in
Washington or in one of the regional
offices:
Robert). Knox. Director, Office of
Ombudsman, U.S. Environmental
Protection Agency, Office of Solid
Waste and Emergency, Response
(WH-562A), 401 M Street SW..
Washington. DC 20460, (202) 475-9361.
EPA Region t
Paul Ciriello. JFK Federal Building, Boston.
MA 02203. Connecticut. Massachusetts,
Maine. New Hampshire, Rhode Island.
Vermont
EPA Region 2
RCRA Ombudsman. 28 Federal Plaza. New
York. NY 10278. (212) 284-2515. New Jersey,
New York. Puerto Rico, Virgin Island*
EPA Region 3
Charles Howard. 841 Chestnut Street.
Philadelphia. PA 19107. (215) 597-0962.
Delaware. Maryland, Pennsylvania.
Virginia. West Virginia. District of
Columbia
EPA Region 4
Dean Norris, 345 Courtland Street. NE,
Atlanta. GA 30385. (404) 881-4727,
Alabama. Florida. Georgia. Kentucky.
Mississippi. North Carolina. Sovth
Carolina, Tennessee
EPA Region 5
Kenneth Westlake. 230 South Dearborn
Street Chicage IL 80804, (312) 353-6821,
Illinois. Indiana, Michigan. Minnesota,
Ohio, Wisconsin
EPA Region 0
Holly Anderson. 1201 Elm Street Dallas, TX
75270. (214) 767-0178. Arkansas, Lousiana,
New Mexico, Oklahoma. Ttxaa
EPA Region 7
lack Coakley, 728 Minnesota Avenue, Kansas
City. KS 66101. (913) 236-2852. Iowa.
Kansas. Missouri. Nebraska
EPA Region 8
Charles Stevens. One Denver Place. 99918th
Street. Suite 130ft Denver. CO 80202-2413,
(303) 293-1694. Colorado. Montana. North
Dakota. South Dakota. Utah. Wyoming
EPA Region 9
William D. Wilson. 215 Fremont Street San
Francisco. CA 94105. (415) 974-8391.
Arizona. California. Hawaii. Nevada,
American Samoa. Guam. Trust Territories
of the Pacific
EPA Region 10
David Teeter. 1200 Sixth Avenue. Seattle
WA 98101 (206) 442-2871. Alaska, Idaho,
Oregon. Washington.
FOR FURTHER INFORMATION CONTACT:
Robert J. Knox. Director, Office of
Ombudsman, U.S. Environmental
Protection Agency, Office of Solid
Waste and Emergency Response (WH-
562A). 401M Street, SW., Washington,
DC 20460, (202) 475-9361.
Dated: November 18,1986.
J.W. McGraw,
Acting Assistant Administrator, Solid Waste
and Emergency Response.
[FR Doc. 86-26423 Filed 11-21-66: 8:45 am]
BHJJNa COOC SSSO-SO-M
[Docket No. ECAO-HA-44-3; FRL-3117-31
Draft Health Assessment Document
for Phosgene
AGENCY: Environmental Protection
Agency.
ACTION: Availability of first external
review draft.
SUMMAMY: This notice announces the
availability of the first external review
draft of a Health Assessment Document
for Phosgene.
DATES: The Agency will make the>
document available for public review
and comment on or about December 1.
1986. Comments must be postmarked by
January 30,1987.
ADDRESSES: To obtain a copy of the
document interested parties should
contact the ORD Publications Center,
CERI-FRN. U.S. Environmental
Protection Agency, 20 West St. Clair
Street Cincinnati, OH 45268, (513) 569-
7562 or FTS/684-756Z and request the
first external review draft of the Health
Assessment Document for Phosgene.
Please provide your name, mailing
address, and the EPA document number,
EPA/600/8-86/022A.
The draft document will also be
available for public inspection and
copying at the EPA library. EPA
headquarters. Waterside Mall 401 M
Street SW.. Washington, DC.
Comments on the draft should be sent
to the Project Manager for Phosgene.
U.S. Environmental Protection Agency.
Environmental Criteria and Assessment
Office. MD-52. Research Triangle Park.
NC 27711.
FOR FURTHER INFORMATION CONTACT:
Ms. Diane Ray, U.S. Environmental
Protection Agency, Environmental
Criteria and Assessment Office. MD-52,
Research Triangle Park. NC 27711, (919)
541-3637 or FTS/62ft-3837.
SUPPLEMENTARY INFORMATION: In March
1985. Office of Air Quality Planning and
Standards (OAQPS) requested that the
Environmental Criteria and Assessment
Office (ECAO), Office of Health and
Environmental Assessment (OHEA),
prepare a health assessment document
-------
HAZARDOUS WASTE
MAN
SEPA
U.S. Environmental Protection Agency
Office of Solid Waste and Emergency Response
September 1987
HAZARDOUS WASTE OMBUDSMAN
The purpose of this brochure is to provide
basic background information on, and the
philosophy for, the Ombudsman program
established under the Resource Conser-
vation and Recovery Act (RCRA). This
brochure is not intended to cover every
aspect of the Ombudsman program; it is
designed more as an orientation to the
program for those both in and outside EPA.
Ombudsman: an impartial public official
who investigates complaints about govern-
ment officials or administrative actions and
seeks to correct problems where war-
ranted. The idea originated in Sweden,
but it has gained popularity in large organi-
zations, including major corporations,
newspapers, universities, and government,
because of the increasing complexities in
administration and the need for impartial
and informal handling of complaints.
BACKGROUND
The hazardous waste management program established under RCRA is the most complex
regulatory program developed by EPA. This fact has posed considerable difficulty for the
general public and the regulated community and, as a result, has generated numerous prob-
lems and complaints. EPA has been hampered in its ability to handle complaints from the
public and regulated community by not having a single office whose essential purpose is to
assist citizens and the regulated community in resolving problems concerning any program
or requirement under the hazardous waste law. Recognizing this important need, EPA
established the Office of Ombudsman at Headquarters and in each Regional Office.
OMBUDSMAN PROGRAM FUNCTION
While EPA is always striving to reduce the
number of complaints it receives, a small
percentage of the general public and the
regulated community continue to have diffi-
culty in resolving problems concerning
EPA's hazardous waste management pro-
grams. The objective of the Ombudsman
program is to ensure that the general public
is provided assistance with such complaints
or problems.
The Ombudsman program is intended to
assist those citizens and members of the
regulated community who have been
-------
Many requests for assistance are routine
information requests and should be han-
dled by the following existing programs:
• RCRA/CERCLA Hotline
• RCRA Permitting Public
Involvement Program
• Superfund Community Relations
Program
• Office of Public Affairs
• Small Business Ombudsman
Hotline
• Regional Small Business
Liaisons
• Other ongoing communica-
tions/outreach programs.
Requests that are more complicated or
reflect concerns about the way the regu-
lations or programs have dealt or failed to
deal with a particular situation or problem
are to be handled by the Ombudsman.
unable to voice a complaint or get
their problems resolved through normal
channels. The Ombudsman program is not
intended to circumvent existing channels of
management authority or established
administrative and formal avenues of
appeal.
Many citizens and members of the regu-
lated community either do not know how to
get information or feel frustrated in their
attempts to cope with the complexities of
the hazardous waste programs. The
Ombudsman program is designed to cut
through normal bureaucratic red tape in
meeting these needs.
One point that needs to be emphasized is
that the Ombudsman lacks the legal author-
ity to reverse or modify any program deci-
sions or actions, either those already taken
or those that may be taken in the future.
However, based on sound information
gained through contact with the public, the
Ombudsman may, on occasion, effect pro-
gram adjustments in resolving particular
problems.
In order to be effective, the Ombudsman must develop the confidence of the citizens, the regu-
lated community,, and the RCRA program managers. Impartiality is essential to the
effectiveness of the Office of the Ombudsman. Fair and responsible assessments of com-
plaints brought to the attention of the Ombudsman are critical. The Office of Ombudsman
must exhibit total objectivity in order to resolve differences between citizens, the regulated
community, and EPA.
The object is for all parties to believe that careful consideration has been given to all aspects
of the complaint or problem. This could require program managers to consider revision of
programs or policies when this will better serve the needs of the public or regulated
community.
It is important to emphasize that the
Ombudsman will not be an "advocate" for
the Agency or the public. He or she is not a
substitute for normal appeals processes.
The Ombudsman must function as a supple-
ment to existing institutions in the RCRA pro-
gram - not a replacement. The Ombuds-
man and the program managers are both
seeking the same end -- to improve imple-
mentation of the complex requirements of
AN OMBUDSMAN IS:
Knowledgeable
Independent
Impartial
-------
THE ROLE OF THE
OMBUDSMAN
The Ombudsman's job is a people-oriented
job. Therefore, the more we like and under-
stand people, the more we will like and be
successful in our job.
People are alike in only a few ways. Peo-
ple need to feel secure, have a sense of
belonging, experience success, be loved,
have a feeling of achievement, and have
self-esteem. In these ways, we are like the
administrators, the waste management
directors, the program managers, general
public, and individuals from the regulated
community whom we will meet and work
with. Beyond these basic needs, all of us
are different.
THE OMBUDSMAN
Responds to All Constituencies
REGULATED
COMMUNITY
CONGRESS
GENERAL
PUBLIC
ENVIRONMENTAL
GROUPS
PROGRAM
What are some of the differences that we may expect? First of all, remember we are all part
of the general public in one way or another. While we like to think of ourselves as rational
human beings, our behavior may frequently be guided by our. feelings rather than reason.
We take advice when it is offered in friendship but reject the same advice if it is offered by
someone who "rubs us the wrong way." Certain behaviors in others can cause us to resist
their ideas and suggestions even though their ideas and suggestions are very .good and the
behaviors that turn us off are irrelevant.
Since the Ombudsman will often want to be a catalyst for change, it is well to remember that
logic alone will not be enough. Feelings cannot be willed. In other words, no one can dis-
miss anger on self-command or request by another person. In spite of this, we can learn to
guide our behavior. This will help to make our job more acceptable to others when we deal
with sensitive situations and those who do openly express their hostility.
Four tips for handling complaints:
1. Focus on the issue, not the person.
2. Try to define issues in terms of envi-
ronmental results.
3. . Do not place persons in a win-lose
situation.
4. Promote discussions that enhance
the building of relationships rather
than conflicts.
Our carefulness in stating complaints will
greatly facilitate a successful outcome. We
are likely to cause defensiveness and
reduce our opportunity for a successful out-
come if we accuse, criticize, blame or dem-
onstrate superiority or certainty.
We are likely to develop cooperative rela-
tionships and increase the number of suc-
cessful outcomes if we are supportive of all
parties concerned, describe facts, approach
the problem with a problem-solving orienta-
tion, and exhibit fairness. Sensitivity and
attention to uncomfortable feelings of all
parties concerned will free us from some of
the blocks to problem resolution.
-------
We will sometimes be involved in what are
called conflict situations. It will be helpful to
know some research findings about these
kinds of circumstances. Conflict has been
defined in terms of incompatible goals and
different values, but such differences are
frequently perceived rather than real. If the
parties involved can find a common ground,
e.g., resolving the issue is in their mutual
interest, conflict can be set aside and the
problem solving process can begin.
The most important way of accomplishing
this is to depersonalize the situation. In
other words, situations must be described
in such a way that the other party is not
threatened or judged negatively as a per-
son. This will increase the likelihood of
cooperation and participation of others.
Confrontation and ignorance are the
enemies of good environmental protection.
Whenever possible, EPA should make use
of negotiation among all affected parties to
find acceptable solutions, and should con-
sult widely and tap into the knowledge and
insights of the public.
The Ombudsman's major task is to handle
complaints from citizens and the regulated
community, and in so doing obtain facts,
sort information, and substantiate policy in
order to remedy problems. This task will
involve possessing a range of com-
munication skills, including interviewing,
listening, and writing skills. Many of these
skills the Ombudsman will already possess,
others will be finely tuned by experience in
the job of Ombudsman.
Region
I Rick Leighton 617-223-1461
II TomO'Keefe 212-264-2980
III Charles Howard 215-597-0982
IV Frank Redmond 404-347-3776
Kenneth
Westlake
312-353-5821
OFFICE OF OMBUDSMAN
EPA Headquarters
Bob Knox 202-475-9361
Region
VI Rena McClurg 214-655-6760
VII JackCoakley 913-236-2852
VIII Charles Stevens 303-293-1694
IX William Wilson 415-974-8915
X David Teeter 206-442-2871
-------
A-13
FEDERAL REGISTER NOTICE
-------
-------
Federal. Register / Vol. 51. No. 226 / Monday, November 24. 198ft / Notice*
42297
(OMB) has exempted thi%actiaa from
the requirement* of sectfons 3 and 7 of
Executive Order 12291.
Under section 307fb)f!] of the Clean
Air Act (Act), EPA has determined that
this decision is a final Agency action of
nationwide scope and effect.
Accordingly, judicial review of this
action is available only by filing a
petition for review in the United States
Court of Appeals for the District of
Columbia Circuit on or before January
23.1987. Under section 307(b)(2) of the
Act. this final action and the basis for it
may not be challenged later in civil or
criminal proceedings brought by EPA to
enforce this action.
Under the Regulatory Flexibility Act. 5
U.S.C. 601 et seg., EPA is required to
determine whether a regulation will
have a significant effect on a substantial
number of small entities so as to require
a regulatory flexibility analysis. The
denial of this NOx waiver application
directly affects only HICS. Hence,
pursuant to 5 U.S.C. 605(b). I hereby
certify that these rules will not have a
significant economic impact on a
substantial number of small entities.
Dated: November 17.1988.
Lee M. Thomas,
Administrator.
[FR Doc. 86-26420 Filed 11-21-86; 6:45 am}
MLUMO COM MM-M-tt
[FRL-3117-7]
Establishment of tb» Office of
Ombudsman
AGENCY: Environmental Protection
Agency.
ACTION: Notice of the establishment of
the Office of Ombudsman.
SUMMARY: This action announces the
establishment of the Office of
Ombudsman under the Hazardous and
Solid Waste Amendments, of 1984
(HSWA). It is the function of the Office
of Ombudsman to receive individual
complaints, grievance*, and problems
submitted by any person with respect to
any program or requirement under the
Resource Conservation and Recovery
Act (RCRA). The establishment of the
Office of Ombudsman shall not affect
any procedures for grievances, appeals.
or administrative matters in any other
provision of law, or any Federal
regulation. The objective of the RCRA
Ombudsman program is to ensure that
the general public is provided assistance
with complaints or problems. The RCRA
Ombudsman should not be used
routinely, but rather as a last resort.
Request for general information on the
RCRA Programs may be obtained by
calling the RCRA Hotline, toll free (800)
424-9364. or in Washington, DC by
calling 382-3000.
ADDRESSES: To submit a complaint.
grievance or problem contact the RCRA
Ombudsman in EPA headquarters in
Washington or in one of the regional
offices:
Robert I. Knox Director, Office of
Ombudsman. U.S. Environmental
Protection Agency. Office of Solid
Waste and Emergency, Response
(WH-582A). 401 M Street SW..
Washington, DC 20460. (202) 475-9361.
EPA Region I
Paul Ciriello. JFK Federal Building. Boston.
MA 02203, Connecticut. Massachusetts,
Maine. New Hampshire, Rhode Island.
Vermont
EPA Region 2
RCRA Ombudsman. 26 Federal Plaza. New
York. NY 10278. (212) 264-2515. New Jersey,
New York. Puerto Rico, Virgin Island*
EPA Region 3
Charles Howard. 841 QiMtnut Street
Philadelphia. PA 19107. (215) 597-0962.
Delaware. Maryland Pennsylvania.
Virginia. West Virginia. District of
Columbia
EPA Region 4
Dean Norris. 345 Courtland Street, NE.
Atlanta. GA 30365, (404) 881-4727.
Alabama, Florida. Georgia. Kentucky,
Mississippi. North Carolina. Sowth
Carolina. Tennessee
EPA Region 5
Kenneth Westlake. 230 South Dearborn
Street. Chicago 0.80804, (312) 363-6621.
Illinois. Indiana. Michigan, Minnesota.
Ohio, Wisconsin
EPA Region 9
Holly Andersoa 1201 Elm Street. Dallas. TX
75270, (214) 767-0178, Arkansas, Lousiana.
New Mexico, Oklahoma, Texas)
EPA Region 7
lack Coakley, 726 Minnesota Avenue. Kansas
City. KS 66101. (913) 236-2852. Iowa.
Kansas* Missouri. Nebraska
EPA Region $
Charles Stevens. One Denver Place. 99918th
Street. Suite 1300. Denver. CO 80202-2413,
(303) 293-1684, Colorado. Montana. North
Dakota. South Dakota. Utah. Wyoming
EPA Region 9
William D. Wilson, 215 Fremont Street. San
Francisco. CA 94105. (415) 974-6381.
Arizona. California. Hawaii. Nevada.
American Samoa. Guam. Trust Territories
of the Pacific
EPA Region 10
David Teeter. 1200 Sixth Avenue. Seattle.
WA 98101 (206) 442-2871. Alaska, Idaho.
Oregon. Washington.
TOM FURTHER INFORMATION CONTACT:
Robert J. Knox, Director, Office of
Ombudsman, U.S. Environmental
Protection Agency, Office of Solid
Waste and Emergency Response (WH-
562A). 401M Street. SW., Washington.
DC 20460, (202) 475-9361.
Dated: November 18.1986.
J.W. McGraw,
Acting Assistant Administrator. Solid Waste
and Emergency Response.
IFR Doe. 86-26423 Filed 11-21-86; 8:45 am]
MUJMOCOOi «640 M M
[Docket No. ECAO-HA-44-3; FHL-3117-3J
Draft Health Assessment Document
for Phosgene)
AGENCY: Environmental Protection
Agency.
ACTION: Availability of first external
review draft.
SUMMARY: This notice announces the
availability of the first external review
draft of a Health Assessment Document
for Phosgene.
DATES: The Agency will make tfa*
document available for public review
and comment on or about December 1.
1988. Comments must be postmarked by
January 30.1987.
ADDRESSES: To obtain a copy of the
document interested parties should
contact the ORO Publications Center,
CER1-FRN, U.S. Environmental
Protection Agency, 26 West St. Clair
Street Cincinnati. OH 45268, (513) 569-
7562 or FTS/684-7582, and request the
first external review draft of the Health
Assessment Document for Phosgene.
Please provide your name, mailing
address, and the EPA document number,
EPA/600/8-86/022A.
The draft document will also be
available for public Inspection and
copying at the EPA library. EPA
headquarters. Waterside Mall. 401 M
Street SW.. Washington. DC.
Comments on the draft should be sent
to the Project Manager for Phosgene.
U.S. Environmental Protection Agency.
Environmental Criteria and Assessment
Office. MD-52. Research Triangle Park.
NC 27711.
FOR FURTHER INFORMATION CONTACT:
Ms. Diane Ray, U.S. Environmental
Protection Agency, Environmental
Criteria and Assessment Office. MD-52,
Research Triangle Park. NC 27711. (919)
541-3637 or FTS/628-3837.
SUPPLEMENTARY aWORSJATIONt In March
1985. Office of Air Quality Planning and
Standards (OAQPS) requested that the
Environmental Criteria and Assessment
Office (ECAO). Office of Health and
Environmental Assessment (OHEA).
prepare a health assessment document
------- |