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nplishment this year was a brand new web site, which is built around an Ora
web site features a one-stop location for all permitting data. The permit data
by subject area, and by Division. The search function provides up to 20 attri
forms, fee pages, regulations, contact information, and specialty information,
also can track their permit application status for permits in progress across £
rogram to provide a single point of contact for a company to identify requiren
ts, and track the permit throughout until a permit decision is made. We have
this multimedia assistance.
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server pages (.asp). The
search, by user category,
downloadable application
spreadsheets, etc. Users
stop permit coordination p
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sit customers said they would contact us again for help. In 2000, SBAP staff
ipanies located in 54 of 88 OH counties. Agency field staff often have expre
ns.
al elected officials have better and more trusted access to small businesses
hasis on outreach to state legislators, county, and city/town officials. The ou
:nts impact small business and where help can be found. This is critically im
1 battles against proposed US EPA standards.
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businesses rectify violatioi
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is available to small businesses that want to undertake P2 and energy efficie
icy Site Assessment Grant Program was implemented and the application pr
holder to apply for the grant. This program provides up to $5,000 to small b
> hire a private consultant to conduct a P2/E2 assessment.
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emphasizing P2 and occupational health. Through the Pollution Prevention
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SBAP staff expended a large proportion of time and effort on 2 agency initiatives: Minor Source Application Revision, which included re
minor source permitting application forms with a team of permit engineers; and Permit Benchmarking, comparing WV's permit process 1
of other states. Both should benefit small businesses through the eventual streamlining and simplifying of agency procedures. Quantif
improvements is impossible at this point. This is one of the problems if programs over-emphasize conventional performance measures
Also, in 2000, the SBO position was made multimedia. Due to the addition of other programs (as opposed to just Air Quality), SBO was
transitional state, making the necessary assessments to plan for future multimedia activities.
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SBAP was selected to serve on this council in 1999 and continues to participate on this federal advisory council as a member of the
Compliance Assistance Advisory Committee.
SBAP representative chosen to conduct a presentation to unveil the EPA Compliance Assistance Clearinghouse at the Environmental
Innovations Symposium.
SBAP taking the lead and chairing the National SBAP Promotional Committee. Presented the committee's activities to the 507 progran
the annual conference. Continuing work on national branding and a national advertising campaign with an advertising agency out of
Washington, DC to better promote the services and presence of 507 programs.
SBAP representative chaired the National Steering Committee representing SBAP and SBO programs from 4/97 through 6/00.
CAP selected a chairperson this year. CAP arranged a meeting with directors from both Wl DNR and Commerce. The topic was whett
some multimedia work would be appropriate for the CAP as well as for SBAP technical assistance. They received approval for adding ;
multimedia focus, but without statutory change to make it official for the program. Since the program received tentative approval to do
multimedia outreach in 2000, future outreach efforts will take that into account. To help on that, the SBAP's newsletter and fact sheet
mastheads have been updated and already have received many compliments. This is expected to draw more contacts when displayed
conferences, etc.
The CAP gave presentations to the majority of Wl DNR regional staff to reach out and let them know the group is a resource for small
businesses and that DNR can refer to them for assistance.
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We are especially excited about progress currently being made with our Compliance Assistance Grant Project as well as the Clean
Snowmobile Challenge design competition that we are actively supporting. Both projects have great potential to enhance environmentc
performance of businesses in our state and the quality of the environment in which we live.
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with the assistance provided.
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ADEQ Air Quality Division has excellent stakeholder participation in the rulemaking proa
the requirements early on in the process.
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producers, dairy farmers, cattle ranchers, and radiator shops meet their environmental re
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purpose of these seminars is to educate the pilots on pollution issues, storage tank regul
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Making the information received free and confidential encourages the business communi
businesses can't always be expected to know what the environmental requirements are.
feel comfortable that they are operating within the rules. Many small businesses want to
think in terms of both the environment and the "bottom line."
As a local example, the county of Ventura Compliance Assistance Office holds "green tei
Ventura County. These meetings include all agencies involved, such as the Fire Departr
Safety, etc. We explain to the prospective business the various regulatory requirements
permitting process. Many SBAPs in CA follow such a path.
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assistance, they refer the source to SBAP. Some compliance problems have been solve
problems were solved through Compliance Agreements that allowed a business a margii
yielded positive results with minimal cost and effort.
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to the NESHAP and implementation of P2.
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recycling efforts in childcare facilities, especially the recycling of fluorescent li
use to Integrated Pest Management (IPM) programs and provided a grant to 1
facilities.
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be encouraged to go above and beyond the regulations when the 5-Star Envi
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HVAC - The Mercury Thermostat Recycling and Reduction Program continue
IN's heating, ventilation, and air conditioning contractors and suppliers are pa
with the Thermostat Recycling Corporation to ensure mercury-containing ther
three for thermostat collection and recycling.
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Hospitals/health care - In Fall 2000, we introduced the IN Mercury Reduction
voluntary elimination of mercury-containing items.
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messes that recover silver and mercury.
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id safety staff the opportunity to discuss issues and learn from one anothei
>gram partnered with the Office of Local Government at KS State Universitj
employees and extension agents.
liver a workshop for metal finishers and electroplaters. This was part of a li
Regulators discussed with attendees the regulations to which they were s
tives and businesses only to provide them an opportunity to freely ask que
agenda structure.
s or businesses that can benefit one another. One example of this is a cas
week of a specialty plastic waste that had been landfllled in the past. Addit
cycling and reuse.
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The office chairs an EMS Roundtable, which meets monthly. The Roundtable provides a forum for
EMS process, practices, and success stories, and to discuss issues of concern.
OTA aided a local town with the design of a hazardous materials bylaw and provided on-site techni
businesses to help them comply.
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comments from attendees focus on how well the presentations are organized, delivered in a "how t
breadth and depth of knowledge about the subject. SBAP also received general comments on hov
workshop participants in that they can easily understand their compliance requirements.
Technical assistance - SBAP staff have worked with various types of industries regarding submissi
specific direction and review of permit application information to ensure a complete permit applicati
with industry to resolve violations of permitted activity, saving businesses tens of thousands of doll;
these funds in new economic development projects within the state.
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Our On-site Assessment Team performed an assessment for an aluminum smelting facility, which \
and cardboard. We located a cardboard recycling facility, and the smelter has saved about $2,000
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With funds from the national EPA grant, SBAP/SBO produced a 7-minute video and public service
video is being distributed to trade/business organizations, SBDCs, chambers of commerce, etc. Tl
been mailed to all other states and territories. The grant also allowed the program to have the 200
Assistance Calendar to be translated into Korean. The program shared both the English and Kore;
to all states and territories. Both versions of the calendar were distributed in late 2000 to over 1,80
dry cleaner associations. The grant also allowed the production of a program logo and banner, plu
Rolodex cards, Dens, cups, flyers, pamphlets, etc.) for workshops, conferences, etc.
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Over the past several years, dry cleaning operations that use perc have come under increasing scrutin
implemented regulations for perc dry cleaning operations that went beyond federal NESHAP regulation
to perc vapors due to co-location of dry cleaners with residential housing (apartments) and commercial
evaluating alternative solvents, SBAP discovered that a new solvent, DF2000, had been introduced to
solvent contains almost no Hazardous Air Pollutants (HAPs) and has a flash point above 140F. SBAP
representatives who were evaluating petroleum dry cleaning operations for possible regulation under N
category indicated that this industry sector was not a major HAP source and recently announced its inti
future NESHAP regulations.
In addition to the new solvent, advances were made to the dry cleaning machines that use this solvent
The new machines are closed loop and incorporate fire prevention technologies, such as oxygen sense
(to remove air from machines to reduce oxygen content), and hydrocarbon and/or temperature monitor
this alternative compliance option via newsletter articles, hotline calls, and workshops.
NYSEFC also is involved in implementing the NYS 1996 Clean Water/Clean Air Bond Act, which includ
assistance to small businesses that must comply with NYS environmental regulations. This Bond Act r
numerous cleaners who decided to convert their operations to DF 2000, which is better for the environr
customers, and neighbors.
Working with SBAP staff and the DEC Regional Office, SBEO assisted a business engaged in restorinc
overall HAP emissions by 5 tons per year and in obtaining a Minor Facility Registration. By substituting
solvent, the business also avoided being subject to the Halogenated Solvent Cleaning NESHAP, benef
and the administrative burden associated with the NESHAP and hazardous waste generation.
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intricate details of the perc dry cleaning NESHAP to the supervisor and won a reversal of the violation t
Board.
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SBO provided financing for CAA compliant equipment for small businesses and, through state tax incei
compliance. Three major vendors of dry cleaning equipment and four vendors of paint booths now tell
their sales pitch.
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to have great success with our site visits. As a program, we
see their processes, and provide assistance from this vanta
we embarked on an innovative metal finishing program whe
ither RCRA or air) with each facility. They were notified of It
<\chievement Program. If they elected to participate, the ins|
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i the short timeframe required by PA DEP. During the site vi
egulations except for odors and fugitive emissions. Enviroh
' hotline calls and subsequent review of the draft form, Envin
ation. In the course of the assistance, Envirohelp found thai
ste. Envirohelp informed the owner of the hazardous waste
sensed hazardous waste haulers.
liture manufacturer was considering thinning their 100% soli
being informed of the numerous air pollution regulations the
orked with a copper finishing operation to determine whethe
aste, residual waste, or coproduct regulations. Envirohelp ir
lim for the wastes to be considered coproducts.
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SUCCESS STORIES AND CASE
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Dry cleaners were having problems passing a new dry cleaner Superfund program 1
Dry cleaners are now passing the test.
Energy workshop generated local newscast coverage. Mass media outreach provei
Workshop announcements are on our web page. We developed articles for publica
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Assisted owner of a rock crushing operation that was found to be in violation of air p
air permit, but was unable to hire a consultant to do the work. We matched the busi
the permit application, thus avoiding further enforcement action.
The City of Dallas is working on redeveloping the Trinity River Corridor. Our progra
owners with their environmental obligations if they decide to locate in the redevelopi
By providing proactive assistance on what is required to remove lead-based paint fr
removal and disposal costs, and a potential violation was avoided.
Our program sponsored and marketed a Permanent Pollution Prevention Program v
University campus. Seventy-nine people representing 21 companies and plants pai
Program staff contacted more than 200 industries as part of the metal finishing/platii
50% were incorrectly identified as a metal finisher or plater.
A rural school district needed an OSSF permit for a new building and did not unders
between the office of the local state representative, the local regional director, and tl
implemented with approval of permitting.
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businesses. Conducted 1 workshop, the second was postponed, but made contact
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We are providing assistance to our automobile and refinishing shops, as we see the
convinced all refmishinq shops of the need for a spray booth.
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ing stack testing pursuant to a Consent Order. During SBAP's
uded in the facility's stack test protocol received by OAQ Enfoi
Dermit or the Consent Order. Testing for dioxins and furans we
as issued. This saved the client between $2,000-$3,000.
tween a small business owner and DEP. Corrective action inv
underground storage tanks) that proved to be a win-win situat
wner and DEP both saved substantial costs in legal fees.
a client who was conduct!
oxins and furans was inci
not a requirement of the |
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situation, we noted that tes
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testing company in error, ai
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body repair shops became effective in 2000 in the Wl administ
body shops will not have to deal with the air pollution permit pi
ermit exemption for auto 1
, thousands of small auto
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community set up a waste wood composting program instead
bio-fuel powered electrical generating plant to use their waste
lowmobile Challenge design competition. Sponsored by the S
Departments of numerous universities around the world to des
ions and noise. We will continue our engagement in this activi
'aste wood projects. One
possibility of setting up a
opportunity, the Clean Si
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APPENDIX G
COMPLIANCE ASSURANCE ISSUES
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most difficult to maintain. KS hazardous
of all the recordkeeping and reporting
that may affect their industry sector continu
inues contacting these sectors directly for
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cleaners.
businesses. Many businesses continue to
zardous waste disposal service and believe
acause their wastes are handled and haule
jrators and are not covered under RCRA.
s operations, including air emission
with which the program has worked, RCRA requirements tend to be the
restrictive than federal regulations, and many businesses are unaware
lack of awareness of particular air regulations (MACTs and NESHAPs)
n understanding of their own potential for emissions. Our program conl
state-specific rules for dry cleaners that require them to comply with 3 s
designed to address this difficulty and continue to be very popular with
raste is the most common problem seen by our program among smaller
ed to do with respect to environmental regulations. They may use a ha;
e of everything their businesses needs to do. Some also believe that b
factors that their businesses are not classified as hazardous waste gene
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iroduction needs for a new business.
portunity to debug their process before
jse an inordinate amount of compliance issues for small businesses. R
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ot have enough flexibility to permit changes in design, process flow, or |
rmits prevents businesses, especially the small ones, from having an op
•mit.
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lir emission control and hazardous waste regulations. Unless all media involved are i
er may feel he or she is in compliance with "environmental regulations" when they ha
e problems can be addressed through the expansion of the SBTAPs into multimedia (
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sistance and compliance assurance activities. Although each group needs to maintai
ps have a common purpose, which is compliance.
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Dry cleaners in NY state are subject not only to the federal NESHAP, but also to a significantly more bu
with the environmentally substantive, equipment-based elements of the NESHAP appears to be less dif
NESHAP recordkeeping requirements. However, the NESHAP requirements coupled with the complex
cleaners to achieve total compliance. In addition, NY dry cleaners have to respond to phased out deadl
businesses that typically have fewer than 10 employees, only a couple of whom may actually operate th
state regulatory requirements are difficult to understand and follow.
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Last year, we reported working with AQ staff to revise the photochemical reactive rule. That regulation \
work practice standard, encouraging P2 practices. This regulation created substantial paperwork and c
relieve a major amount of confusion for these types of sources.
The perc dry cleaner NESHAP Part 63, Subpart M continues to be problematic. This year, we sent out :
recordkeeping requirements in one place and has dramatically improved compliance.
Most small woodworkers are unaware that the Wood Furniture NESHAP Part 63, Subpart JJ requires th
applicability. Our air permitting process needs some changes. We currently are working with AQ staff t
involved in a larger departmental effort to improve the permitting process.
The Division of Air Quality recently decided not to issue warning letters anymore and pursue Notices of
They also have switched to a philosophy of minimum civil penalties for most all NOVs.
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problem with some dry cleaners. Most small businesses are concerned about financial m
something good for them and their business.
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Section 507 programs should receive federal funds to support program efforts. State program assist each other,
programs, coordinate and attend regional and national meetings, respond to surveys, and submit reports. These
dollars and are voluntary in that they are not done to meet a grant requirement. EPA should ensure there isn't a <
providers. Since the passage of Section 507, some programs and organizations have wanted to expand their act
compliance assistance. EPA should spend its efforts and resources to ensure that coordination and true partners
assistance providers and not service duplication or competition among service providers. A confidentiality regula
may yield greater confidence by the small business community.
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Include small business review and input in rulemaking processes. Streamline permitting process. Expand availa
exemptions for small businesses into all rules; use a stair step approach where controls increase as business sizi
Write rules in plain language. Make compliance conditions, such as recordkeeping and reporting, easier by usinc
gallons used vs. pounds per hour). Make all small business assistance multimedia at both state and federal level
adequate funding. Increase availability of low-cost loans and grants for small businesses and local governments,
procedures.
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Environmental assessment training opportunities - Industry specific training sessions that provide a step-by-step i
environmental assessments including P2 assessments, would be of great benefit to SBAP staff.
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advertising the program at this time, because the staff person cannot take on more work than is now coming in.
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More comprehensive economic impact analysis of regulations affecting small businesses. Is the gain in emission
will have to be paid?
Continued emphasis and increased activity by EPA in reaching full program integration with all of their rule-makin
regulations should be an indispensable hallmark of all regulations and materials prior to promulgation.
Expansion of SBAPs into multimedia with appropriate funding provided by EPA for inclusion of the other media.
Elimination of the "once in, always in" policy.
Permanent Title V permit exemption for the currently deferred area sources - dry cleaners, halogenated solvent d
electroplaters. ethylene-oxide sterilizers, secondary lead smelters.
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organizations. The SBO's Office at the Air Resources Board is in the
with the regulated community in a non-adversarial manner, thereby b
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discussion of the issue.
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SBO does not report to regulatory programs. The ombudsman is an appointed position with safeguards against retribution termina
Files, cases, and the list of contacts are kept locked and encrypted. Memorandum of Agreement governs relationships with regula
programs. SBO maintains strict confidentiality in his individual counseling actions when requested.
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Since NSPS and NESHAP regulations are not delegated programs to the state of ID, SBAP encourages the use of EPA's Policy on
Compliance Incentives for Small Businesses for issues dealing with these federal regulations. Since the SBAP is located within DE
cannot offer confidentiality to small businesses and does not advertise that it does so. Currently ID DEQ does not have a policy to
SBAP to offer confidentiality to small businesses, nor is there a statutory requirement allowing for confidentiality. SBAP drafted a p
similar to EPA's and is seeking approval of this policy by the Administration. SBAP has not experienced any COI to date.
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arding confidentiality with state enforcement, because LA has a Freedom of Inforr
into the state, unannounced, and levy heavy fines on small businesses with whici
hat our program is not confidential.
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Business Compliance Incentives Polity based on EPA guidance.
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and internal conflicts of interest, oftentimes the SBO staff will initiate anonymous c
1 regulatory staff.
nflicts of interest, confidentiality has not been an issue with the current services pr
1 warrant the collection of sensitive data. SBAP does not perform on-site audits, s
i the near future, SBTCP will develop a policy on how the program will respond wh
issistance and that information contained in SBTCP files or databases will not be ?
ironmental Quality's Air Quality Division). SBTCP cannot claim that this InformatH
/ll's Environmental Audit Privilege and Immunity Law, which designates the terms
ency in a confidentiality agreement.
interest, SBTCP works closely with the regulatory agency, Ml Air Quality Division,
ectives. SBAP staff are included in and advised of all policy developments regard
education, outreach, and marketing arm for the state's air quality program, and thi
interest.
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SBAP negotiated with MPCA regulatory staff to develop a memorandum of understanding (MOU) that allows SBAP to provide confid
compliance assistance within all environmental media. This MOU has been very well respected by MPCA regulatory staff, and to a
somewhat lesser but still successful degree, regulatory entities outside MPCA. In addition, SBAP negotiated an enforcement waiver
MPCA regulatory staff for the fiberglass product manufacturing sector. SBAP is very conscientious and proactive about marketing th
aspect of the program through all its outreach tools.
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SBO/SBAP are regarded by DEQ as independent, confidential, and non-regulatory, and inspectors communicate this to businesses.
site assistance is provided by an outside organization as authorized by EPA's Enforcement Policy for SBAP option. No written
correspondence is maintained by SBO/SBAP concerning the status of audited small businesses.
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The regulatory programs and the Technical Assistance Program (TAP) have an understanding that regulatory programs will not look
TAP'S records unless a facility is under enforcement. If TAP finds a violation that is not a substantial and immediate threat to human
or the environment, recommendations are made to get the facility into compliance, but no report is turned over to the regulatory prog
If a violation that is substantial and an immediate threat to human health or the environment is encountered, the facility is notified tha
must report this to the appropriate regulatory program. Facilities that come to TAP for assistance are favorably looked upon when it
discovered they need a permit and TAP assists them with attaining compliance.
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NDEQ continues to perceive a great deal of undue concern regarding confidentiality and compliance assistance. The confidentiality
hinders assistance efforts, because some businesses are concerned that if they request and receive a site visit, the site visit report v\
used against them later by an inspector. This concern is unfounded in NE. For a business to receive and be prosecuted for a violati
without first having an opportunity to rectify the situation is very rare, almost unheard of, unless the violation is of significant or immin
danger to the environment or public health. Businesses that have significant violations are not the ones that request a site visit. The
confidentiality is the most significant barrier to businesses seeking assistance. NDEQ is instituting measures to educate business ar
agency personnel regarding the "ground rules" of compliance assistance visits and what the ramifications of receiving and giving
assistance are.
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The Bureau of Air Quality of the NV Division of Environmental Protection contracts with the SBDC Business Environmental Program
technical assistance to small businesses. This third party provides free and confidential assistance to small businesses, conducts
seminars, and develops outreach materials at the direction of the Bureau based on program needs for the year and as contained in t
interagency contract for services. BEP also provides similar services to Clark and Washoe Counties (Las Vegas and Reno) for servi
and the same type of service delivery format is used. Discretion is applied tn the state SBTCP office to all cases, and businesses wi
compliance issues are encouraged to enter into an audit agreement where fines and penalties are waived. SBAP staff work with the
requlatory aspect of the aaency to identify and taraet problem areas for outreach and assistance.
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NH SBTAP continues its policy to offer businesses the option of remaining anonymous or of taking advantage of the Compliance
Incentives Policy. We continue to encourage businesses to use this Policy and have found the majority of businesses we deal with
taking advantage of it. We continue to work closely with the compliance assurance personnel to ensure these businesses are not s
to punitive enforcement actions providing that the businesses agree to rectify any deficiencies within a set time frame. In addition,
compliance assurance personnel often will refer complaints against smaller operations to SBTAP for resolution. These referrals usi
are for businesses that are in industry sectors where SBTAP has done considerable outreach (such as auto body shops) where the
complaints can be resolved through the application of "standard" actions. As a general rule. SBTAP discourages businesses from
remaining "confidential" as they are not afforded the level of "protection" the Compliance Incentives Policy can offer
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marketing materials as well as at meetings, seminars, and verbally on the phone.
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SBAP does not offer confidentiality. However, any information that is observed by or revealed to SBAP and claimed as a trade sec
the small business will be treated as such by the Environment Department to the extent allowable under state law. The procedure 1
identifying trade secrets to the Environment Department is described in NMED's Public Records and Inspection Policy
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Confidentiality is key to the success of assistance programs designed to help businesses comply with environmental requirements.
Recognizing this, NY State designed its 507 program to have the SBAP and SBEO each located in non-regulatory state agencies.
NY State assured the confidentiality of the small businesses working with the program by passing legislation that maintains the
confidentiality of their identity, location, and other plant information and protects this information from access under the Freedom of
Information Law. In this way, companies can be frank in describing their problems without fear of reprisals or penalties. However,
confidentiality is not a shield against enforcement that is conducted independently by the regulatory agency, but is in place to encoi
more companies to come forward to discuss their problems so they may achieve compliance. The program also provides a brochu
businesses regarding confidentiality of services.
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discuss. We will be workinq with Counsel to reaffirm our policy of confidentiality and the Department's self-confessor policy
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The Department's Environmental Health's environmental programs traditionally have been compliance ass
enforcement reserved for recalcitrant violations or where damage to health or the environment has occurre
the SBO and SBAP, the Department's emphasis was on educating and assisting the regulated community
establishment of the SBO and SBAP, the fundamental approach to compliance hasn't noticeably changed;
have increased.
We don't know if small businesses are reluctant to request assistance or confide in the SBO, since the oml
employed by the Department of Health. Besides serving as SBO, the ombudsman has duties that support
Environmental Health Section. The SBO's assistance with enforcement matters has not been requested tc
the Department's Chief of the Environmental Health Section to refer cases to the SBO when a small busine
frustration in their dealings with the Department. This area should receive continued monitoring and evalui
Dialogue between the SBO and SBAP has resulted in the understanding that small businesses may reveal
that may be treated as confidential and not disclosed to or sought to be disclosed from the SBAP. Informal
business directly to SBAP staff would not be turned over to the compliance program staff for enforcement r;
correcting any violations would be developed. When needed, SBAP provides compliance assistance.
Confidentiality (not disclosing violations to enforcement staff) has really been a non-issue in ND.
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SBAP remains separate from district office inspectors who initiate enforcement. Our computer databases,
accessible by SBAP staff. So far, we have not experienced any problems keeping information confidential.
repeatedly visit the field offices to reiterate our services and confidentiality policies, which seem to get lost
With prior approval of our customer, SBAP has worked directly with the district inspectors to resolve violati<
any information gathered by SBO or SBAP being used in an OEPA enforcement action.
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SBAP is housed in the non-regulatory Customer Service Division in our Agency, which allows us to effectiv
' businesses. Our group is supported very strongly by our Agency management and, as a result, we are giv
quality, confidential assistance.
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Rl DEM has been operating a non-regulatory technical assistance program since 1987. Since
companies and have gained the trust of a majority of them. Conflicts of interest are avoided th
cousins. Coordination with our state's Economic Development Corporation as well as URI's C(
stressing our office's pledge to work with industry in a confidential manner.
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As inspectors find small businesses that are out of compliance and don't appear to be intentior
the facility the opportunity to come into compliance by recommending they contact our office fo
support of upper management in bringing our program to the table for bureau chiefs to take bai
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The Department developed and implemented a State Audit Policy, which is very similar to the i
supports SBAP confidentiality. The regulatory programs understand the benefit of confidential!
working with an industry sector, the program will contact the appropriate sector association(s).
assistance programs to ensure that all needs of the business community are met.
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ential, and the enforcement division of TNRCC cannot seek
3 work with our enforcement offices on a number of projects, sue
aintain the confidentiality and trust of the businesses that contac
nmented that it gives them confidence and trust to call us. Once
Because we have a high rate of customer satisfaction, we have
iality policy, some businesses are hesitant to contact us, becaus
nt from enforcement.
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TX SBLGA confidentiality policy states: All contac
information regarding these contacts. This policy
as the Metal Finishing and Auto Body/Auto Repa
us. Many businesses appreciate our confidential
business uses our services, they usually contact
large number of repeat callers. Even with the exi
they view us a regulators and do not realize that i
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up of the agency. Also, SBAP currently is housed in a separate
some violators to SBAP for technical assistance to facilitate
3 ensure that small businesses are fairly treated. SBAP does no
However, to ensure that compliance eventually is achieved, SBf
month grace period. The business is not shielded from
tate (or federal) inspectors during this period. Such independent
Bstigation. The DEP Director has given strong assurances that t
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SBAP operates separately and independently fro
physical location. To better help small businesse
compliance. The SBO also intervenes in specific
refer any cases to Enforcement except in the cas
will make on-site assessment files available to Er
enforcement actions related to violations indepen
discovery may occur through routine inspection a
confidentiality of all assistance oroarams shall be
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SBO - Yes, Hi's Environmental Audit Policy, gravity-based penalty
states, "Where violations are discovered by means other than
environmental audits or due diligence efforts, but are promptly
disclosed and expeditiously corrected, we would reduce gravity-
based penalties.. .provided that all other conditions of the policy are
met." Economic-based penalty states, "Retain our discretion to
recover economic benefit gained as a result of noncompliance, so
that companies will not be able to obtain an economic advantage
over their competitors by delaying their investment in compliance."
SBAP - Clean Air Program uses above-mentioned Environmental
Audit Policy and tiered enforcement penalty structure in framing all
enforcement actions.
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The policy is available,. but we have not had an occasion to use it.
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Seventeen companies have used the policy since its adoption in
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We continue to use the Compliance Incentives
principle for program operation. We strongly er
to take advantage of the policy, as it provides "f
punitive actions while rewarding proactive activi
been active in developing a NH-specific Compli
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receive compliance assistance from the agency
met. As with the federal policy, the NH policy fii
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By using the Incentive Policy, the penalty assessed by Enfor
was mitigated after the facility received compliance assistant:
SBAP.
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compliance problem provided certain conditions are met.
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resolved involve small businesses. Informal resolution mean
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regulated entity without the case going through the formal
enforcement process and without the assessment of a penall
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business community.
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