Water Works Operator Tret in ing Aids
'-  Available from M-r.ul'a^turer.s
        Wetter  £'Upp'l.y .Section
U.S. EnvironnK-r.'tal  Protection Agency
               K'egion V
        1 North Wacker Drive
      Chicago,  Illinois  60606

           September 197-

Activated Carbon	   1

Backflow Prevent ion Devices  „...-..	   2

Chemicals	.	».   3

Facility Improvement  .,.,	   k

Meters	-	   5

Pipe Installation	 —	   7

Process and Control Equipment	   8

Remote Register System  for Meters  	   9

Reverse Osmosis	.	  10

Water Mains 	  11

Water Treatment	  1 c_

Simulation Training	  13

Chlorinat ion	...._.,, ..  .....,, „, , ,  \ o

List of Manufacturers Who Did No r, RefrTO'ui	  IS)

                             ACTIVATED CARBON

Slides (no narrative)  describing the use of activated carbon  for
water and waste water  treatment available.  A representative  may
be available.

          Contact:  Albert Y,  Hyridshav;, Manager
                    Carbon Technical Service Laboratory
                    Covingtc.fi,  V )., (>;!'••". =-,  ?>i'i/.c:
                    703-962-2 111


Film and slide presentations on backflow prevention devices available.
Cutaways of devices available.
Sponsors a two day cross connection school where 50 students wish training.
May be able to provide speakers for seminars.

          Contact:  For Ohio and Michigan
                    David R. Sergeant, District Representative
                    Cla-Val Company
                    380 Hilton
                    Ferndale, Michigan  ^8220

                    For Illinois, Indiana, Minnesota, Wisconsin
                    David Dunning, District Representative
                    Cla-Val Company
                    757 Villa Street
                    P.O. Box 863
                    Elgin, Illinois  60120

"1,000 Years from Rome" - 22 minutes, 16 mm, color, sound film available
with advance notice - a documentary film dealing with the problems of
cross connections.
Cutaway of backflow prevention device, literature, possibly a speaker

          Contact:  Mark Barnes
                    District Manager
                    Hersey Products Inc.
                    1025 Cries Cirrl^
                    Elk Grove Village, I"! line; in  „, X . -


A representative may be available to give a presentation on polymers.

          Contact:  Mr. Jan Beardsley
                    Nalco Chemical Company
                    180 North Michigan Avenue
                    Chicago, Illinois  60601

                          FACILITY IMPROVEMENT
               X                                                '
Information kits available containing booklets and other material to
help promote improved water facilities in the community.  Among the
information included are sample TV and newspaper releases to develop
public interest in maintaining a good water supply and a booklet
describing how to evaluate a water service.

          Contact:  H.L, Olson
                    Pipe Division
                    Greenwood Plaza
                    Denver, Colorado  8021?


Can provide a cutaway model of a positive displacement water meter.

          Contact;  David Jacobson, President
                    Carlon Meter Company
                    1^01 Fulton Street
                    Grand Haven, Michigan  ^1?

Cutaways of disc meter used in single family dwellings, compound meter
for commercial and industrial use, turbine meter for industrial use,
literature, and possibly a speaker are available.

          Contact:  Mark Barnes
                    District Manager
                    Hersey Products Inc.
                    1025 Criss Circle
                    Elk Grove Village, Illinois  6000?

1,  "End of the Water Give-Away" - color movie about thermoplastic water
metera •* 13 minutes - 16 mm or Fairchild Super 8 cartridge.

2.  "The Craft of Building Water Meters" - color slide presentation .
showing manufacture of magnetic drive water meters.  Narration available
in script or as pulsed sound track on LaBelle tape cartridge.

3»  Cutaway models of disc and compound water meters.

^«  Cutaway and exploded views of met-./rb.

5«  Three day training school to &how operators how to repair metere
held about four times a year in Brown Deor,  Wisconsin.

6,  Literature describing proper procedure for repairing,  cleaning, and
testing meters.

7«  Pocket size book containing information about meters,  accessories
and engineering data.

&»  Booklet of formulae for converting measurements.

9.  "Practical Hydraulics for the Public Works Engineer" - reprint
discussing properties of fluids,  pump requirements, flow measurement,
etc.  of interest to water system engineer.

10,  Product literature available for disc,  turbine and compound meters,
primary flow elements,  propelJer and open channel meters,  recorders

                                METERS (cont.)

and remote reading equipment.

          Contact:  For 1,2,^,8,9,10  Lee Gary, Director of Public Relations
                    For 3,5,6,7       Joe Ptacek, Chief Field Engineer
                                      Badger Meter, Inc.
                                      ^5^5 West Brown Deer Road
                                      Milwaukee, Wincorniin  5 "5223
                                      if 1^-355-0^00

Film and slide presentations arid brochures on  the  flowrneasurement
system will be loaned upon request.

          Contact:  Mrs. Susan Ohrmari
                    Westinghouse Electric Corporation
                    Box 1488
                    Annapolis, Maryland

                           PIPE INSTALLATION
"The Whole Story" ~ 25 minutes, color, '16 mm, sound - an introduction
to boring! jacking and tunneling methods

"Flexibility Underground" - 25 minutes, color, 16 mm, sound - shows
design and performance characteristics of steel pipe

"Structures of Earth + Steel" - 22 minutes, color, 16 mm, sound - outlines
the Ring Compression Method of design

"Steel and America" - 28 minutes, color,   16 mm, sound - describes the
basic steps of steel production

"The Case for Steel Water Pipe" - 15 minutes, color, 16 mm, sound -
describes the manufacture, design and installation of water pipe

"Armco Steel Water Pipe" - 75 minutes, slides, script - description
of the manufacturing process and installation of cement-mortar
lined steel water pipe

"How to Design a Corrugated Metal Conduit as a Compression Ring" -
10 minutes, slides,  script

"Armco Truss Pipe" - ^5 minutes,  slides,  script - discussion of tests,
physical characteristics, installation procedures

An engineer can be provided with presentations, and literature available
on water pipe and water control gates.  All available at no charge,
shipping and freight paid by Armco.

          Contact;  College Information Servi<;ts
                    Market Development Department
                    Armco Steel Corporation
                    P.O.  Box 6'Vi
                    Middletowri,  Ohio  k%k?.


Will organize an operator short school with lecturer, visual aids,
demonstrators, and printed literature.  Several months notice is

          Contact:  J.E. Walter Johnson
                    Service Manager
                    BIF - Unit of General Signal Corp.
                    Box 2?6
                    Providence, Rhode Island  02901


A mock-up of a remote register system is available.

          Contact;  David Jacobson, President
                    Carlon Meter Company
                    1^01 Fulton Street
                    Grand Haven, Michigan

                            KEVEBSE OSMOSIS

A representative could lecture on the reverse osmosis processi

          Contact;  Donald H. Doud
                    Permasep Products
                    du Pont
                    Wilmington, Delaware  19898

                              WATER MAINS

"Turn on the Water" is a. 16 mm color, sound movie, 15 minutes long,
on cleaning and cement mortar lining water mains in place.  A
representative is available.

          Contact:  Hector R. Dion
                    Regional Sales Manager
                    Ameron Pipe Lining Division
                    P.O. Box 6?
                    Kenilworth, New Jersey  07033

A film on water main cleaning with plastic piga and a representative to
answer questions are available.  The film is shown on a Bohn Benton
Institor (similar to a TV) which the user must provide.

          Contact:  Mike Landes
                    Girard Polly-Pig
                    2^22 Bartlett
                    Houston, Texas  7?0()6

                            WATER TREATMENT

A film,"Pure water and Public Health," suitable for operators at' the
beginning level and dealing with water treatment is available.

          Contact;  W. Harry Smith, P.E.
                    Managing Director
                    Cast Iron Pipe Research Association
                    Executive Plaza East, Suite 323
                    1211 West 22nd Street
                    Oak Brook, Illinois  60521
Seminars could be arranged and speakers provided on topics such as
"Water Treatment Plant Waste Disposal."

          Contact:  Roy Fay
                    Permutit Company
                    7380 North Lincoln Avenue
                    Lincolnwood, Illinois  606^6

                          SIMULATION TRAINING

The Singer Company provided the following information on simulation
training.  This training technique deserves consideration for certain
types of operator training programs.


                                                SIMULATION PRODUCTS DIVISION

                                              August 14,  1972
Mr. Donald F, Maddox,  P.E.
Regional Representative, E. P. A.
Region V
Water Supply Section
1 North Wacker Drive
Chicago, Illinois 60606

Dear Mr. Maddox:

       The Layne Bowler Division of the Singer Company has forwarded us a
copy of your request for  information on operator training aids.  Our division,
which is Simulation Products, has specialized in operator training for many
years.  We utilize the rather new technique of training through simulation.
Experience has shown us that simulation training will provide higher operator
retention rates than will  publications, films or lectures.  The reason for this
is that operators can actually practice  a job task on a simulator as opposed to
merely listening to a lecture or watching a film.  As I am sure you are aware,
"Hands on  Training" is always superior to a film or lecture.

       The advantage of  a simulator over on the job training is that operators
can practice for emergencies, startups, and shutdowns as well as other non-
routine situations that are vital to your plant's safe and successful operation.
Additionally, by practicing on a simulator as often as necessary, operators will
learn a procedure faster and with greater understanding than with "OJT" alone.

       We  have a number of low cost training aids which have been utilised for
years in the Chemical Processing Industry for operator training and instrument
training. Some of these trainers have  already been successfully utilized in the
Waste Water Treatment Industry for operator training in the activated sludge
process. I am enclosing some literature on some  of our existing trainers.
Additionally, we are actively developing new low cost training aids, such as
maintenance trainers, specifically for the Waste Water Treatment Industry.

 Page 2
 Regional Representative, E. P. A,
-August 14, 1972
 Should you desire to discuss any of our trainers in further detail or should you
 desire to discuss any specific requirement for a trainer you have In mind, please
 call or write us.
                                            S. W. Sussman
                                            Program Manager
 Enclosure:  UPT, CHT, CIT
 cc;  R, A, Cannon

                 Operator Training Workshop; WPCF, 45th Annual Conference
                           Atlanta, Georgia,  October 7 and 8,  1972
                       Operator Training Through Simulation Techniques

                                      S, W.  Suss man
                                     Program Manager
                            Singer - Simulation Products Division
                                      11800 Tech Road
                                Silver Spring, Maryland 20904
                                    1                                               9
The 1969 Operator Training Workshop  in Dallas,  Texas, as well as the Atlanta Workshop  on
Educational Systems (1969) pointed out the need for improved operator training techniques.  At
that time, recommendations were made to increase the quantity of classroom lecture and on the
job training. The new idea of training through the use of simulators was not discussed to any
length.   This paper will briefly bring out how simulation training, more so than other training
techniques,  can be utilized to help solve today's operator training problems.

Burke3 pointed out that "the shortage of the number of operators does not appear to be as acute
as the shorage  of good operators.  Even so, an additional 18,000 operators in five years is
required".  This means we must turn out not only large numbers of new operators but operators
of high quality as well.  The traditional methods of training will riot accomplish these goals.
Simulation training,  if applied properly, can prove to be  a cost effective means of reaching the
multiple goal of turning out high quality operators in large quantities.

Concept  of New Approach Vs. Old

The three traditional training methods are reading, classroom lecture and on the job training.
Studies performed on high school graduates have shown that  neither reading nor a one way lecture
will provide for retention rates above; TU)%.   Additionally,  these two methods do not provide for
the Interaction between man and machine which is necessary for the operator to gain a thorough
understanding of his task,  Austin4 point.-; out that "one is concerned with tho man machine/man
plant/man environment/man idea internction~«iiot with passive; knowledge about inanimate objects
or static ideas". These thoughts aro to .some extent, intuitive,  and becaiusn e>t them wo have in the
past turned to on the job training to provide1 tho necessary man/machine interaction.   But, today
we do not have time for a man to spend years observing a job bci'ore he can do it.   We cannot
afford to give a man responsibility over a multi million doJlar  plant just because he has been
around for years.  That is why wo need a new technique? called training by simulation.

*G,  W.  Burko,  19G9 Workshop,  Dallas, Texa.)
2W. M.  McLcllon, 1909  Educational Systoin.s WorUhop,  Atlanta
3 Burko
 J.  II, Austin,  Rducnlional .System,-., lor Plant opi.-rator.s,  Clemuson University 11)71

 By training an operator on a simulation of a job task, ho can practice startups, shutdowns,* and
 emergency operations.  He can practice equipment repair and learn to recognize when equipment
 is malfunctioning and when it is operating properly.  The operator can practice and be tested on
 emergency procedures that he  may never see whge learning on the job - emergencies he may
 have fo handle after assuming  responsibility for his process unit.  Furthermore, the operator
 learns by working with his hands, as in OJT, and constantly receives positive feedback for
 correct action.   The same studies which showed less than 30% retention for lectures, showed
 90% retention for simulation training.
 Description of Program

 As In most of the work recently published on operator training, we believe a behavioral approach
 should be taken.  First, the task is defined and the required response to any stimuli is defined.
 Good analysis of the behavioral approach can be found in Redekopp , Filep6, Eckley7,  and
 Austin®,  The path towards training the operator to properly respond to stimuli can best be
 followed by the methods of simulation in addition to lectures and on the job training.  The  most
 cost effective training course will probably be a combination approach with simulation bridging
 the gap between the classroom and the plant.
 Utilization of^Simulation

 Simulation training has been used for years in the airline industry because mistakes could not be
 tolerated.  Recently, simulation has been used in the power, railroad, automotive and chemical
 processing industries; again, because mistakes could not be tolerated.  Case histories in all
 these industries have proven the value of simulation.  The proof is its advancing usage in all
 of these areas.
Availability and Cost

Simulators for various tasks are available in all price ranges from under $1,000 to millions of
dollars.  A thorough analysis will show the right level of fidelity needed in a simulator for a
particular task.  Singer - Simulation Products Division is in the process of developing
numerous low cost simulators, specifically designed for the waste water treatment industries.
Most 03 us recognize that new and innovative approaches are needed to solve our vast water
pollution problems.  The area of operator training- is no exception.   Lectures, films and OJT
will not suffice by themselves.   Tho innovative idea of simulation is a necessary tool to meet
our training requirements.

 Af B.  Redekopp, Systems Approach to Tminuig, Ontario, Water Resources Commission
6Rf T,  Filep, Systematic Approach to Instruction, Institute for Educational Development
              El Scgundo, California
w                  *
 L, D,  Eckley, Systematic Development of a Training Guidt!, Clemson University 1971


 The following equipment is available for training in chlorination:

 1.  A film, "Advance...The Better Way," describing chlorination
     equipment, its manufacture, and its application in the field.

 2.  A cutaway chlorinator of cylinder mounted unit, Model 201, is
     available for loan purposes.

 3«  An operating unit complete with a fractional horsepower pump
     requiring 110 volt,  60 cycle, single phase power supply, is available
     for demonstration of chlorination equipment.

 /t«  Lectures and talks on chlorination equipment,  chlorination appli-
     cation and chlorination presentations can be made by either local
     factory-trained personnel or personnel from the home office.

           Contact:  Mr.  John J. Fetch,  Jr.
                     Vice President - Sal es
                     Capital Controls Company
                     Advance Lane
                     Colmar, Pennsylvania  18915

A three day course ic put on twice a year for water and sewage works
operators and Newark, New Jersey on the operation and use of chlorine.
An outline of the course i r, available.

          Contact:  Mr, U.I1'. Earring
                    Direct.or of Training-
                    Wallace and Tiernan Inc.
                    P.O.  Box 1?S
                    Newark, New Jersey  071*01

A film "Safe Handling of Chlorine" i;; available.

          Contact:  hr. David Van Wagenun
                    Pittsburgh Plate Glass
                     I Gutt './ay Center
                    Pittsburgh, Pennsylvania  1^222

 The following is a list of  the companies that were contacted,  but
 as yet have not replied.

" American Cast Iron Pipe Company
 Autocon-Control Data
 Cement Asbestos Products Company
 Crane Company
 Dan-De Products Corporation
 Dresser Manufacturing Division
 Ford Meter Box Co., Inc.
 Dravo Corporation
 Gamon-Calmet Meter Division
 Golden Anderson Valve
 Hach Chemical Company
 Fred W. Hanks Company
 Industrial Paint Sterling Div,,  Ite-ichhold Chemical Inc.
 Interpace Corporation
 Kennedy Valve Manufacturing Co.,  Inc.
 Kent Meter Company
 A.Y. McDonald Mfg. Company
 Municipal and Utility Engineering Sales Co.
 Multiplex Mfg. Company
 Natgun Corporation
 National Water Main Cleaning
 Neptune Meter Company
 Rockwell Mfg. Company
 Ross Valve Mfg.  Company
 R & G Sloane Mfg.  Company
 Tnemec Company
 U.S. Pipe and Foundry Company
 Valve and Primer Corporation
 Water Works Supply and Mfg.  Company
 Wheeler Mfg« Corporation