United States Environmental Protection Agency
Region 5 Office of Public Information
230 South Dearborn Street
Chicago, Illinois 60604
GUIDELINES FOR ANSWERING
PUBLIC INQUIRY
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SERVING THE PUBLIC
All of EPA's programs affect the lives of the public, directly or
indirectly, and from time to time many Region V staff members in
all of the divisions and branches are called upon to answer
telephone requests for information or other assistance.
Since the Office of Public Information (OPI) handles more of
these calls than other offices, and since this service is part of the
professional responsibility of the OPI staff, the office has devel-
oped some simple guidelines to help make sure that the public is
served courteously, efficiently, and professionally by all Region V
personnel.
These suggestions are intended to help you to respond to
telephone requests you receive in the course of your duties.
However, if you do not have the information requested and
cannot promptly find the proper source for an answer by use of
the techniques described here, don't hesitate to put the caller in
touch with OPI. The Office of Public Information has ultimate
responsibility for answering public requests and also serves as
an information clearinghouse for other offices and divisions of
EPA.
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ANSWERING THETELEPHONE
Answer Promptly
When possible, answer your phone on the first ring.
Responsiveness builds a reputation for efficiency for
you and for the Agency. If an unmanned phone rings
in your office, answer it, and offer to take a message.
Identify Yourself
After identifying the Agency or your branch and
saying "Good morning" or "Good afternoon," give
your own name. This gets the conversation off to a
good start and helps to personalize the call. If you are
answering the phone for someone else, indicate that
the phone is his or hers and then identify yourself.
Be Friendly
Show that you are interested. Be a good listener so
that the caller will not have to repeat himself or
herself.
Be Considerate
Do not try to carry on a conversation with someone in
your office while you are talking on the phone. The
caller should not have to compete for your attention.
Be Tactful
When answering the phone for someone else, offer
what information you can and tell the caller when
your co-worker will be back or where he or she can be
reached. It is better to say that the person is away
from the office rather than that he or srw is "out for
coffee" or "hasn't come in yet." Offer to have the call
returned and take a message.
Take Accurate Messages
When you take a message, be sure to write down the
time and date, the full name and telephone number of
the caller, and your name or initials. If necessary, ask
the caller to spell his or her name or repeat his/her
number. If he or she is calling long distance, get the
area code and city so that returning the call by FTS is
easier. Deliver the message as soon as possible.
Be Helpful
Even if you are very busy and it's the hundreth call
you have answered today, take the time to find a
solution for the person on the line.
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Be Courteous
Be enthusiastic and sincere, and use common terms
of courtesy: "Please," "Thank you," and "You're
welcome."
Keep Your Promises
If you've agreed to call back or mail additional
information, follow through at the time promised.
Don't Make Excuses
Everyone makes errors. If you've made one, offer an
apology, not an excuse.
SOLVING PROBLEMS
Be a Problem Solver
If someone is calling EPA for help with a problem, it is
our business to try to solve it or to direct the caller to a
solution. Assume responsibility for finding answers.
Listen carefully, ask questions until you understand
what it is the caller wants, and take notes to be sure
you keep it straight. Then find the best person
available to answer the caller's questions, if you
cannot answer them yourself.
Don't Pass the Buck
Transfer calls only when necessary. Don't bump calls
to other divisions or offices without being sure that
there is someone there who will personally attend to
the caller you transfer. Be a problem solver, not a
problem passer. Never dismiss a problem as "not in
EPA's jurisdiction." If the caller has a problem or
needs information, the chances are that there is a
government department or agency that does have
jurisdiction. Find out which agency handles that kind
of problem and refer the caller to it, with a number to
call. (The blue pages in the Chicago telephone
directory contain government numbers at the Federal,
State, and local levels. Take time to look through
them.) Don't be a dead end. Be a pathway to solutions.
Always give a caller your name and number so that
he or she can get back to you if necessary.
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Find the Answer
You can't be expected to know everything, but you
should be able to find people who have the answers.
You have, or should have, a number of directories,
including a current EPA Specialists List, to help
you find these people.
Locating Personnel
If a call comes in requesting a person by name, you
can transfer that call directly to him or her. Use the
EPA directory. Do not assume that the number in the
directory is correct, but give it to the caller while
asking him or her to hold on while you transfer the
call. Make sure that the person to whom you are
transferring the call is indeed there and can take the
call; then ring the caller back onto the line and politely
ring off. If the person you are trying to reach is not
available, ask if someone will take a message for him
or her, ring the caller back onto the line, explain that
he or she should leave a message with the person on
the line, and politely sign off.
Locating EPA Offices
If the caller requests to be put in touch with a specific
office, you can transfer the call directly. It is best to
inquire first what information the caller is seeking, to
be sure he or she is asking for the right office. Use the
directory to determine the off ice number, and call it to
be sure it's the right number before you transfer the
caller.
Locating Other Government Offices
If a caller has mistakenly assumed that he or she
wants EPA when in fact he or she should talk to the
Department of Energy or some other Federal agency
or local government body, there are several govern-
ment directories available for your use. Any time you
refer someone to another agency, make sure the
caller has your name and number so he or she can get
back in touch with you if necessary.
Getting the Information
When you have found the right office and a person
capable of answering the caller's questions, explain
the problem carefully. If a simple answer can be
given, offer to handle it yourself, without connecting
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the caller to the answer source. If you feel the answer
is complicated beyond your ability to understand or
communicate it, ask politely if the source has time to
explain it to the caller directly, or if someone else in
his or her office is available to do so. If no one is
available at that time to answer the question, ask if
the person you're talking to will take the name and
number of the caller and return the call. Ask for a
deadline by which time the call will have been
returned. Then get back to caller yourself and explain
from whom he or she wil be hearing and when.
Again, be sure the caller has your name and num-
ber if further problems should arise.
Transferring Calls
When you must transfer a call to another number,
explain why it's necessary to connect the caller to
someone else. Be sure the caller wants to be trans-
ferredhe or she may prefer to be called back. Give
the name and number to which you are transferring
the caller and ask him or her to hold a moment while
you make the transfer. When you reach the right
party to receive the call, explain whom you are
transferring and the purpose (if known). Then ring the
caller back into the call and politely sign off.
Taking Notes
Frequently, in tracking answers or specialists to
supply answers, you may make many calls before
finding the correct source. Keeping track of whom
you called and who ultimately solved the problem can
save you from repeating the same sequence of dead-
end calls if the problem should arise again later. File
these notes and keep them for future use. Also, if you
discover new "experts" that should be placed in the
Specialists List, or new phone numbers for those
experts listed, correct your directory and notify OPI of
any changes or additions.
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WHEN ALL ELSE FAILS...
Call the Office of Public Information at 353-2072
The OPI staff is ready to help you find elusive answers to public
inquiries. It can also locate speakers, provide display units for
exhibits, supply publications, and help untangle communications
knots.
Here is a brief summary of the services and resources available to
you from OPI:
Public Inquiry
OPI staff members who answer the 353-2072 phone
lines are especially trained to track down information
and to locate answers to problems. This includes
answers to complex problems that require written
responses.
Requests for Publications
Requests for single and multiple copies of EPA
brochures are handled by the OPI Publications
Coordinator. Copies are free. Requests for technical
publications are handled by OPI Library (phone 363-
2022; hours 10:00 a.m. to 5:00 p.m., Monday through
Friday). In addition to copies of technical reports, the
Library offers reference and literature-search services.
Speakers' Bureau
OPI's Speakers'Bureau can provide program special-
ists to speak on almost any EPA-related topic. If you
have a request for a speaker or accept a speaking
engagement, please contact OPI.
Requests for Films
The Region distributes a selection of films, slide-
shows, and filmstrips to the public. You may refer
callers to OPI for more information about how to
borrow these materials.
Exhibits
OPI assembles display units and photographic exhibits
for public meetings and conventions.
Resource Center
OPI has access to a mini-library, or resource center,
that contains files of speeches, reports, press clip-
pings, policy statements, and publications. These are
assembled by program and topic.
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MAKING TELEPHONE CALLS
Be Sure of the Number
Before dialing, check the telephone directory or your
own personal call list. It will help you to avoid wrong
numbers. Always note new or changed numbers for
future reference.
Let the Phone Ring
Give the person you are calling at least one minute, or
about 10 rings, to answer the phone.
Identify Yourself
Others may not recognize your voice, so get the
conversation off to a good start by giving your name
right away.
Remember Time Differences
When calling long distance, don't forget the four time
zones in the United States. A map showing these
areas is included in the "Call-Guide" section in the
front of most telephone directories.
LETTING YOUR VOICE SPEAK WELL
FOR YOU AND FOR EPA
Every time you make or receive a telephone call at work, you are
representing EPA. The impression you make can be a lasting one,
so you will want to be sure that your voice and manner always
show you at your alert and attractive best.
FIVE WAYS TO SOUND AS GOOD AS YOU REALLY ARE:
Alertness
Show that you are wide-awake, ready to help the
person on the line.
Pleasantness
Put a smile in your voice.
Naturalness
Use simple, straightforward language. Avoid jargon,
technical terms, and slang.
Distinctiveness
Speak directly into the telephone, pronouncing your
words clearly and carefully.
Expressiveness
Speak at a moderate rate and volume, but vary the
tone of your voice. This will add emphasis and variety
to what you say.
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REMEMBER...
The Office of Public Information can help you find what you need
to reply helpfully to inquiries from the public. How you handle the
publicyour attitudeis up to you, and it is the single most
important factor in shaping public opinion about EPA and about
you, too.
ADDITIONAL RESOURCES FOR
LOCATING SOURCES
OF INFORMATION
* Finding Your Way Through EPA
* EPA Topical Directory
* Region V Environmental Hotline
* Consumers' Resources Handbook
* Region V Specialists List
** Region V Telephone Directory
** EPA Headquarters Telephone Directory
** Region V Government Directory
** FTS Users' Guide
* = Available through DPI Publications (353-2072)
** = Available through General Services Office (353-8911)
Because most EPA employees are already or soon will be in the
Centrex III system, the instructions \r\Guidelines for Answering
Telephone Inquiry match up to the capabilities of that system.
Transferring calls, for instance, is explained according to what
Centrex III allows employees to do. Staff members who are not
yet in that system will need to interpret instructions accordingly.
We include the following chart as a refresher course in the
various features the Centrex III system has. Keep it handy as an
adjunct to the front-of-phone instructions card supplied by
Illinois Bell to new Centrex III users.
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I Indicates Features Available to Station .
Dialing Ir
CALL
H FORWARDING
t CALL
0 FORWARDING
H CALL HOLD
0CALL PICKUP
0CONFERENCE
©CONSULTATION
r^vTHREEWAY
13 CALL1
[^TRANSFER1
within system
outside system
to cancel forwarding
to insure privacy
to return to held call
to hold second call
other telephone rings
while talking if you
also have 'Call Hold'
more than 3 conferees
to hold a call & consult
to return to held call
to add third person
to transfer a call
LIFT HANDSET DIAL I
LIFT HANDSET DIAL
LIFT HANDSET DIAL
DEPRESS SWITCHHOOK «
HANG UP your telephone will r,
DEPRESS SWITCHHOOK .
alternate conversations
LIFT HANDSET ^^^
DEPRESS SWITCHHOOK .
conversations by using 'CALL HOL
LIFT HANDSET ^
DEPRESS SWITCHHOOK «
wait for called party to hang up
depressions) reconnected to orig
DEPRESS SWITCHHOOK '
SWITCHHOOK once threeway c
DEPRESS SWITCHHOOK
NOTES
1. Features apply when call in progress is.
type call.
2. If BUSY, NO ANSWER or a dialing ERROR is made-depress switchhook
twice (pause between depressions) to return to original call.
3. While Call Forwarding is activated your telephone may be used to
originate other calls.
HANG UP for 5 seconds
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uctions
DIAL STATION NUMBERBB RINGING announce HANGUP 3
DIAL [ 9 ] DIAL NUMBERBB RINGING announce HANG UP 3
.HANG UP
DIAL [ 18 ) DIAL NUMBER
> answer and resume conversation
' DIAL ( 1 8 ) reconnected to original party repeat to
DIAL [ 19 ] call connected to your telephone answer
DIAL (19 I call connected to your telephone alternate
DIAL I 2281 operator answers give call details
DIAL NUMBER party answers start conversation
RESS SWITCHHOOK twice /pause between
DIAL NUMBER2 party answers announce DEPRESS
'.tablished
DIAL STATION NUMBER party answers HANGUP
TONES AND SIGNALS
DIAL TONE
A continuous steady tone (you can dial)
RECALL DIAL TONE
Three short tones followed by a steady tone
(call is held, proceed with dialing)
CONFIRMATION TONE
Two short tones (action accepted)
CALL WAITING SIGNAL
Spurt of tone (another call waiting for you)
(3) Illinois Bell
;en calls ^^^^^
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SPECIALISTS LIST
This directory should serve as a supplement to your Region V
Directory to be used in locating a knowledgeable contact for
specific information on EPA programs and areas of involvement.
Please note any changes in either contacts or phone numbers
and call them to Ann Brash or Chris Clason on 3-2072. Changes
will be reflected in the next update of this list.
SUBJECT/TOPIC
Acid Rain
Agricultural Land
(sewage treatment impacts)
Agriculture (nonpoint-
source pollution control)
Agriculture Constituency
Coordinator
Air Modeling
Air (toxics)
Ambient Air Quality Monitoring
& data analysis
Analytic Center
Asbestos
Auto Emissions Systems/Tampering
Bicycling Program
Biomonitoring
Bubble Policy
Business & Industry
Constituency Coordinator
Cadmium
CAPDET (Computer Assistance
Programs Evaluation of
Wastewater Treatment Plants)
Carbon Monoxide SIP
Carbon Monoxide Monitoring
Catalytic Converters
Certification of Autos
Chemical Processes
(fertilizers, oil refineries,
fine chemicals, paper, pulp)
Chlorination
Civil/Criminal Penalties Air
-Water
Clean Lakes Program (Section 314)
CONTACT
Dan Adams
Gene Wojcik
Carl Wilson
Marcia Carlson
Dennis Trout
Sue Karacki
Steve Goranson
Laird Starrick
Tony Restaino
Steve Hoover
Michelle Rocawich
Gary Milburn
Pete Redmond
Max Anderson
Laird Starrick
Dick Dalton
Marcia Carlson
Carolyn Hesse
Dana Davoli
Paul Bitter
Ed Doty
Steve Goranson
George Kittredge
Jim Marzen
Y.J. Kim
Vacys Saulys
Mike Smith
Roger Grimes
Donald Josif
PHONE
886-6066
353-2157
353-2165
886-6586
886-6057
886-6066
886-6226
886-6871
886-6000
8-472-9363
886-6082
353-2098
886-6112
886-6228
886-6871
886-6054
886-6586
886-6005
886-6115
353-2314
886-6048
886-6226
8-426-2514
8-374-8275
886-6140
353-3544
353-2082
353-2094
353-2165
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SUBJECT/TOPIC
CONTACT
PHONE
Combined Sewer Overflow
Corps of Engineers Coordinator
(wastewater treatment plants)
Correspondence
(response to public inquiry)
Drinking Water
Dredge and Fill
Dredging (Great Lakes)
Economics
Effluent Guidelines (Water)
Emissions Inventory-
Air Sources & Facilities
Endangered Species
Energy
Environment Midwest
Environmental Impact Statements
(Region V)
Environmental Impact Statement
Review (other agencies' EIS)
Environmental Constituency
Coordinator
Exhibits
Films, Slide shows that
Region V distributes
Fish & Wildlife
Flood Plains
Freedom of Information
Fuel Economy
Fuel-switching (complaints, reports)
Gas Drilling in Lake Erie
Grants, Section 105
(air pollution control)
Grants, Section 106
(Water Quality Management)
Chuck Pycha
John Kelley
Ann Brash
Joe Harrison
Barry DeGraff
Tony Kizlauskas
Mary Lu Lageman
Jon Barney
Barry Bolka
Cathy Garra
Jim Phillips
Laird Starrick
John Rapsys
Eugene Wojcik
Barbara Taylor
Jane Kenneally
Leah Ferrara
Leah Ferrara
Susan Nelson
Cathy Garra
Cathy Garra
Nancy Sullivan
Greg Dana
Eastern District Office
Paul Horvatin
General-Joe Clesceri
IL John Doolen
IN Jay Bortzer
Ml John Doolen
MN Jay Bortzer
OH Joe Morbito
Wl Tom Mateer
li Mike Phillips
IN Don Roberts
Ml Gerry Phillips
MN Bill Cloe
OH Ed Waters
Wl Bob Tolpa
353-2314
353-2146
353-2072
353-2151
886-6681
353-3576
353-2040
886-6109
886-6227
353-2157
886-6054
886-6871
886-6131
353-2157
886-6690
886-6587
886-6127
886-6127
886-6128
353-2157
353-2157
886-6126
8-755-0596
8-472-9363
353-3612
886-4577
886-6080
886-4577
886-6080
886-4577
886-6064
886-4577
353-2163
353-2163
353-2160
353-2167
353-2172
353-2167
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SUBJECT/TOPIC
Grants, Section 201
(design & construction of
Wastewater Treatment Plants)
Great Lakes Enforcement
Great Lakes Environmental
Planning
Great Lakes Information,
Exhibits
Great Lakes Issues
Great Lakes Surveillance
Groundwater
Hazardous Wastes
Hazardous Waste Incineration
Health Effects on Humans
& Wildlife (Water)
Historic Preservation (impacts
of construction) (Water)
Importation of Cars
Indiana Water Supply Program
Industrial Waste Treatment
Innovative Alternative
Technology (Municipal)
Inside Story
Inspection & Maintenance (Air)
Labor Constituency Coordinator
Laboratory Analyses/Contracts
Malfunction Regulations (air
pollution-control equipment)
Meteorology
Mining Activities
(Water Division)
Minority Business Enterprise (OCR)
Mobile Sources (Air)
CONTACT
IL Arwin Hothan
IN Tom Geishecker
Ml Max Richards
MN/WI Jack Dawson
OH Chuck Poremba
Howard Zar
Kent Fuller
Susan Nelson
Jane Kenneally
Madonna McGrath
Bob Bowden
Jim Mayka
Karen Theison
Arnie Leder
Jay Goldstein
Larry Kyte
Y.J. Kim
Joe Prince
Cathy Garra
Jerry Kraus
Bob Hilton
Irv Dzikowski
Steve Poloncsik
Leah Ferrara
Karl Nash
Jerry Kelman
Kent Kozina
Jeff Reckinger
Curtis Ross
Chuck Elly
Dr. Emilio Sturino
Henry Onsgard
Ed Klappenbach
Dennis Trout
Mike Phillips
Irene Little
Steve Hoover
PHONE
353-2140
353-0144
353-2142
353-2545
353-2144
886-6743
353-3503
886-6128
886-6587
353-2117
353-1369
886-6184
886-6190
353-2114
353-2197
353-2094
886-6140
353-2151
353-2157
8-472-9413
886-6206
353-2105
353-2314
886-6127
886-6069
886-6070
886-6063
886-6581
353-8370
353-8370
353-8370
886-6043
353-2317
886-6057
353-2163
353-2320
8-472-9363
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SUBJECT/TOPIC
National Emissions Inventory
Systems (NEDS) (Air)
Monitoring-Air Quality
Monitoring-Water Quality
National Emissions Standards
for Hazardous Air Pollutants
(NESHAPS)
National Emissions
Inventory Systems (Air)
Needs Survey (Construction Grants)
New Source Performance
Standards (NSPS) (Air)
New Source Review (Air)
Nitrous Oxides
Nitrogen Dioxide Monitoring
Noise
Nonpoint-source Pollution (Water)
NPDES Permits
Industrial
Municipal
Operation and Maintenance
of Sewage Treatment Plants
Ohio SOz overview/history
Operation of Public
Water-supply Plants
Outdoor Recreation Planning
Ozone Modeling
Ozone Monitoring
Particulate (TSP) Standards
PCBs
Personnel Locating
Pesticides
Phosphates
Plant Closings
Pollution Standards Index
(PSI) - Air
Power Plants (Air programs)
(pollutants discharged)
(Thermal & Intake problems)
CONTACT
Barry Bolka
Steve Goranson
David Stoltenberg
Bruce Varner
Barry Bolka
Tom Marx
Bruce Varner
Dick Dalton
Ron VanMusbergen
Joe Paisie
Steve Goranson
Horst Witschonke
Gale Hruska
Mike MacMullen
Irv Dzikowski
Jack Newman
Peter Spyropoulos
Jon Barney
Marv Luntz
Charlie Smith
Sue Karacki
Harry VonHuben
Bobbie Lively
Ed Doty
Steve Goranson
Joe Paisie
Sheldon Simon
Marion Young
Personnel Office
Mitchell Wrich
Paul Horvatin
Mary Lu Lageman
Steve Goranson
Edith Ardiente
Richard Robichaud
Jerry Rogers
Gary Milburn
PHONE
886-6227
886-6226
886-6234
353-2086
886-6227
353-2138
353-2086
886-6054
886-6056
353-2205
886-6226
886-6164
353-2165
353-2105
353-2105
353-2105
353-2098
353-2314
353-1681
886-6030
886-6187
353-2157
886-6048
886-6226
353-2205
886-6087
886-6000
353-2026
353-2192
353-3162
353-2040
886-6226
353-2086
886-6097
353-2105
886-6112
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SUBJECT/TOPIC
CONTACT
PHONE
Press (Media)
Pretreatment
(Construction Grants)
Pretreatment
(State, local programs)
Prevention of Significant
Deterioration (PSD) (Air)
Priority Pollutants (Water)
Public Information Director
Public Interest Groups
Constituency Coordinator
Public Participation
Air Programs)
201 & 208 Programs
Solid Waste Branch)
(Regional)
Public Water Supply
Public Water
Supply Program Grants
Publications (Orders, inventory)
Quality Assurance Office Air
-Water
Radiation
Recall of Autos
Recreation and Open Space
Recycling
Remote Sensing (Water)
Resource Center (OIEP)
Resource Conservation and
Recovery Technologies
Resource Recovery
Sections 120 and 125 of the Clean
Air Act (especially Illinois)
Section 126 of the Clean Air Act
Section 175 Grants
(Transportation Control)
Bob Haitian
Steve Poloncsik
Bob Robichaud
Dick Dalton
Ron VanMusbergen
Jon Barney
Kathy Brown
Jane Kenneally
Kent Kozma
George Neiss
Bruce Mibeck
Al Zemsky
Joe Harrison
Steve Kieras
Margaret Gallien
Kendall Young
David Payne
Pete Tedeschi
Larry Jensen
Don Zmger
Bobbie Lively
Pat Vogtman
Ted Rockwell
Chris Clason
YJ. Kim
Owen Thompson
Pierre Talbert
Steve Rothblatt
Gary Gulezian
IL Richard Cox
IN Richard Cox
Ml Richard Cox
MN Richard Cox
OH John Perrecone
Wl Richard Cox
886-6588
353-2314
353-2105
886-6054
886-6056
886-6109
353-2075
886-6587
886-6063
353-2147
886-6162
886-6585
353-2151
886-6180
353-2072
353-9351
353-9351
353-2654
886-6175
8-472-9425
353-2157
886-3713
353-2157
353-2049
886-6140
353-0276
353-2082
886-6030
886-6029
886-6072
886-6072
886-6072
886-6072
886-6081
886-6072
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SUBJECT/TOPIC
CONTACT
PHONE
Section 201 Grants (Water)
Section 208
(Water Quality planning)
Section 303 of the Clean Air Act
Seek and Find Program
Sewer Use Ordinances
Sludge
State Coordinators
State Implementation Plans (SIPsj (Air)
Sulfur Oxides
Sulfur Oxides issues in Ohio
Sulfur Oxides Monitoring
Tampering with Auto
Emissions Systems
Total Suspended Particulate
filter analysis (TSP)
TSP Monitoring
Toxic Substances
Toxicology
Transportation Planning (Air)
Underground Injection Programs
Urban Runoff
Urban Constituency Coordinator
User Charges
(wastewater treatment)
Value Engineering
Warrantees on Autos
Wasteload Allocations
IL Thomas L. Smith 353-2188
IN Thomas L. Bramscher 353-2133
Ml Elaine Greening 353-2126
MN Charles Orzehoskie 353-2131
OH Bruce Baker 353-2256
Wl Richard Zdanowicz 353-2129
Gary Williams 353-2154
John Connor 353-2082
Arnie Leder 353-2114
Ted Horn 353-2137
Steve Poloncsik 353-2314
IL Mary Canavan 353-1327
IN TonyLeffin 353-2200
Ml Jim Filippini 353-2966
MN Connie Hinkle 353-9391
OH Charlie Smith 353-1681
Wl Jon Grand 353-1223
Gary Gulezian 886-6029
Deb Marcantino 886-6039
Joe Paisie 353-2205
Deb Marcantino 886-6039
Steve Goranson 886-6226
Steve Hoover 8-472-9363
John Paskevicz 886-6044
Steve Rosenthal 886-6047
Steve Goranson 886-6226
Karl Bremer 353-2291
Joe Prince 886-6188
Karl Nash 886-6069
Jim Mayka 886-6184
Mark Vendl 886-6195
Mike MacMullen 353-2154
Jeff Reckinger 886-6581
Ted Horn 353-2137
Clarence Laskowski 353-2314
Rick Ackerman 8-472-9350
Rick Friedman 8-472-9350
Jeff Gegler 353-2165
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SUBJECT/TOPIC CONTACT PHONE
Waste Management IL Joel Schaffer 886-6160
State Specialists IN Chuck Lewis 886-6152
Ml Terry Sanders 886-6153
MN Art Baden 886-6150
OH Andre Fenwick 886-6156
Wl Diane Bartelt 886-6162
Water Quality Standards Mike MacMullen 353-2165
Wild and Scenic Rivers Roger Coppock 353-2124
(rural policy coordinator)
US GOVERNMENT PRINTING OFFICE 827-548
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Design: U.S. EPA V /Graphic Arts/1980
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