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Compliance and Enforcement. We will assist compa-
nies that seek to obey and exceed legal requirements
and consistently enforce the law against those that do
not.
Permitting. We will re-engineer our permitting process
so that we can work more efficiently, encourage innova-
tion and create more opportunities for public participa-
tion.
Environmental Technology. We will give industry the
incentives and flexibility to develop innovative technolo-
gies that meet and exceed environmental standards
while cutting costs.
Customer Service Standards
We will develop customer service standards with our
customers by Spring 1995.
Questions, Comments or Complaints
Please forward any questions, comments, or suggestions
to:
U.S. EPA
Office of Air and Radiation
Attention: Steve Harper (6103)
401 M Street, S.W.
Washington, D.C. 20460
(202) 260-8953
or
U.S. EPA
Office of Water
Attention: Vivian Daub (4102)
401 M Street, S.W.
Washington, D.C. 20460
(202) 260-6790
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Actions to Improve Our Services
EPA will take the following actions to improve environmental
and human health protection:
Regulation. We will review regulations for opportunities
to achieve better environmental results at reduced
compliance cost and to improve new rules through
increased coordination.
Pollution Prevention. We will actively work with
business to promote pollution prevention as a standard
business practice and a central ethic of environmental
protection.
Recordkeeping and Reporting. We will provide, use
and publicly disseminate relevant pollution and environ-
mental information.
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United States Environmental Protection Agency
THE COMMON SENSE INITIATIVE
Regulation Improvement Teams
Pilot Customer Service Plan
Mission
The purpose of the United States Environmental Protection
Agency's (EPA) Common Sense Initiative is to achieve improved
environmental and health protection for you at less cost.
The Common Sense Initiative, by looking at whole indus-
tries at a time and including all key customers — business,
environmental groups, local citizens, state and local govern-
ments — seeks a new generation of "cleaner, cheaper, smarter"
environmental solutions.
Initially, we have chosen industries with a strong commit-
ment to improving their environmental performance through the
"Common Sense" approach. By promoting flexibility and creativ-
ity in how businesses achieve "cleaner production," we aim to
make environmental protection less costly to industry and
ultimately the public. Indeed, the Initiative will help EPA itself
discover cheaper, cleaner (and thus smarter) ways of doing our
job.
Service to Our Customers
We believe we can protect your health and environment by
setting tough environmental goals while encouraging flexibility
and innovation in how the goals are met. To that end, we will
convene teams of industry executives; environmental and
community representatives; and federal, state and local officials
to improve the environmental regulation and performance of six
pilot industries. The initial industries are:
auto manufacturing
computers and electronics
iron and steel
metal plating and finishing
oil refining
printing
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The Common
Sense Initiative
Regulation
Improvement Teams
v°/EPA Customer Service Plan
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