Response to
      Inquiries

      Communications,
      Education, and
      Public Affairs
&EPA  Customer Service Plan

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          [United States Environmental Protection Agency;
             RESPONSE TO INQUIRIES

            Office of Communications,
           Education, and Public Affairs

Pilot Customer Service Plan

Mission
    EPA's Office of Communications, Education and Public
Affairs is committed to communicating information to a wide
range of audiences about environmental laws and the Agency's
policies, data, and regulations, all of which aim to protect the
environment. We are responsible for ensuring that you know
not only what the Agency is doing to protect our environment,
but what you can do to help in that effort.
Service to Customers
    We serve the general public, interest groups, students,
teachers, policymakers, and the news media. We work with all
the offices at EPA headquarters and in the regions to provide
information in a timely and accurate way, and to develop ways

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— through grants, publications, data sources, briefings, train-
ing, and other approaches — to keep you informed about the
environment and our efforts to protect it.

Actions to Improve Service
    To provide you with the most efficient and effective service
possible, we will improve our ability to answer your questions
promptly, courteously and accurately; provide you with ways to
follow up on your questions or make us aware of problems you
experience in seeking information; and ensure that we work for
you in collecting the information that best responds to your
needs.
 >ur Customer Service Standards
 C^; -We will answer your questions with courtesy and
 
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       We will provide ways for you to query us or find Ef'A
       "information electronically and for us to respond to you
       electronically, to save time and paper.
Questions, Comments or Complaints
    We want to hear from you about the quality of our service.
Please write or call:

       U.S. EPA
       Associate Administrator for Communications,
       Education and Public Affairs
       401 M Street, S.W. (1701)
       Washington, D.C. 20460
       (202)  260-7963
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