Water Grants
Management
Office of Water
and
Region 6, Dallas, TX
&EPA Customer Service Plan
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WATER GRANTS MANAGEMENT
Office of Water Programs
and
Region 6
Pilot Customer Service Plan
Mission
EPA's Office of Water is committed to protecting, restoring,
and maintaining the quality of our Nation's waters. The states
and Indian tribes are essential partners in our mission to ensure
that we have clean water to drink and to use in businesses, on
farms, for recreation, and for fish and other resources dependent
on water.
Service to Our Customers
We are committed to providing quality service to the states
and tribes to support their efforts to protect our waters. To
support the states and tribes, we provide financial assistance for
running the Water Pollution Control programs, administering
State Revolving Funds for constructing wastewater treatment
plants, and managing nonpoint source pollution control pro-
grams. We are committed to delivering this product to our
government partners in a quality manner. This means timely
grants with a minimum of "red tape." We believe that delivering
financial assistance in a quality manner enhances the ability of
states and tribes to deliver a quality product to our ultimate
customers, the public.
Actions to Improve Services
To provide states and tribes with the most effective service
possible, we have reviewed our established procedures for
providing financial assistance. We are making modifications in
the grants process to minimize paperwork, reduce the amount of
time between receipt of the application and the award, empha-
size results, and integrate environmental priorities and initiatives
with funding priorities.
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Region 6: Pilot Project
Our Region 6, based in Dallas, is serving as a pilot for the
Agency as we strive to improve the Clean Water Act, Section
1 06 grants process. This Region and state representatives are
analyzing the current system and will be making changes and
establishing performance standards to simplify the water man-
agement grant process in this Region.
Our Customer Standards
For providing financial assistance, we have established the
. following standards: I
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We will reduce the amount of paperwork by 20°X> through
consolidation of application and reporting requirements;
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We will acknowledge receipt of application withiti 1 0
days; L
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We will award grant monies within 90 days after '(EPA
receives its appropriation from Congress or after) we
receive a complete application; and j
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We will be as flexible as possible, under the law,] in
allowing use of the funds in ways that match your state's
or tribe's environmental needs. 1
Questions, Comments, or Complaints
Please call
Jane Ephremides
Office of Wastewater Management
(202) 260-5835
or
Don Brady
Office of Wetlands, Oceans, and Watersheds
(202) 260-7074
or
Richard Hoppers
Region 6 - Dallas
(214)665-7135
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