Public Access to
Information about I
Hazardous Chemicals
Chemical Emergency
Preparedness and
Prevention
and
Pollution Prevention and!
Toxics
&EPA Customer Service Plan
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PUBLIC ACCESS TO INFORMATION ABOUT
HAZARDOUS CHEMICALS
Offices of Chemical Emergency Preparedness
and Prevention
and
Pollution Prevention and Toxics
Pilot Customer Service Plan
Mission
Our mission is to help America's communities deal safely
and effectively with the many hazardous substances that are
used throughout our society. Under the Emergency Planning and
Community Right-to-Know Act (EPCRA), we assist state and
local governments to prevent and prepare for chemical emergen-
cies and to inform you about chemical hazards and releases of
toxic chemicals in your communities.
We provide information that you have a right to know:
• Are the chemicals in your community dangerous?
• What chemicals have been released in accidents?
• What chemicals are stored at facilities in your area?
• What chemicals are routinely released in your
community?
This information will help you make informed decisions and take
actions that will better protect your families and your neighbor-
hoods from unacceptable risks.
Service to our Customers
Our goal is to serve you by providing information about toxic
chemical releases in your community through the Toxic Release
Inventory (TRI). Additionally, we work with state and local
government, community groups and 3,400 Local Emergency
Planning Committees (LEPC) who also provide you with informa-
tion about hazardous chemicals that are present in your
communities.
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I Our Customer Service Standards I
S • We will make TRI information available through obunty
f libraries nationwide and through electronic systerjns and
i published reports. i
• We will work with LEPCs to make the information about
chemicals and chemical releases easy for you toiobtain
and use.
We will assure that the information in TRI about hazard-
ous chemicals and routine release of toxic chemibals is
updated annually and made available to you every
spring. i
We will provide you with the most accurate data about
chemicals in your community. i
Actions to Improve Service
Currently, there are two efforts under way to improve our
service:
To help you obtain, use and understand information
about releases of toxic chemicals in your community,
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EPA will operate a Toxic Release Inventory User Support
(TRI-US) service. Specialists are available to answer
questions, refer you to the nearest library where TRI is
located, or assist you in finding the information you need.
For assistance, call (202) 260-1531.
EPA will work with LEPCs to improve your awareness
and understanding of all Community Right-to-Know
information collected under EPCRA.
Questions, Comments or Complaints
We want to hear from you about the quality of service we
provide to you. Please callus on (202) 260-9701 or
write to us at:
U.S. EPA
Emergency Planning and Community Right-to-Know (5101)
Attention: Customer Assistance Officer
401 M Street, S.W.
Washington, D.C. 20460
If you would like to become more involved in Community Right-
to-Know issues, please contact our hotline and we will provide
you with local contacts.
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