Public Access to
       Information about    I
       Hazardous Chemicals

       Chemical Emergency
       Preparedness and
       Pollution Prevention and!

&EPA  Customer Service Plan


 Offices of Chemical Emergency Preparedness
                  and Prevention
         Pollution Prevention and Toxics

Pilot Customer Service Plan
   Our mission is to help America's communities deal safely
and effectively with the many hazardous substances that are
used throughout our society. Under the Emergency Planning and
Community Right-to-Know Act (EPCRA), we assist state and
local governments to prevent and prepare for chemical emergen-
cies and to inform you about chemical hazards and releases of
toxic chemicals in your communities.
We provide information that you have a right to know:
      Are the chemicals in your community dangerous?

      What chemicals have been released in accidents?

      What chemicals are stored at facilities in your area?

      What chemicals are routinely released in your
This information will help you make informed decisions and take
actions that will better protect your families and your neighbor-
hoods from unacceptable risks.

Service to our Customers
    Our goal is to serve you by providing information about toxic
chemical releases in your community through the Toxic Release
Inventory (TRI). Additionally, we work with state and local
government, community groups and 3,400 Local Emergency
Planning Committees (LEPC) who also provide you with informa-
tion about hazardous chemicals that are present in your

I Our Customer Service Standards                  I
S       We will make TRI information available through obunty
f        libraries nationwide and through electronic systerjns and
i         published reports.                           i

        We will work with LEPCs to make the information about
         chemicals and chemical releases easy for you toiobtain
         and use.

         We will assure that the information in TRI about hazard-
         ous chemicals and routine release of toxic chemibals is
         updated annually and made available to you every
         spring.                                     i

         We will provide you with the most accurate data about
         chemicals in your community.                  i

 Actions to Improve Service
     Currently, there are two efforts under way to improve our
         To help you  obtain, use and understand information
         about releases of toxic chemicals in your community,

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       EPA will operate a Toxic Release Inventory User Support
       (TRI-US) service. Specialists are available to answer
       questions, refer you to the nearest library where TRI is
       located, or assist you in finding the information you need.
       For assistance, call  (202) 260-1531.

       EPA will work with LEPCs to improve your awareness
       and understanding of all Community Right-to-Know
       information collected under EPCRA.

Questions, Comments or Complaints
    We want to hear from you about the quality of service we
provide to you. Please callus on (202) 260-9701 or
write to us at:

    U.S. EPA
    Emergency Planning and Community Right-to-Know (5101)
    Attention: Customer Assistance Officer
    401 M Street, S.W.
    Washington, D.C. 20460
If you would like to become  more involved in Community Right-
to-Know issues, please contact our hotline and we will provide
you with local contacts.

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