816R08008
<>EPA Implementing the
Protection
Provision of the Lead
and Copper Rule:
A Guide For Non-Transient
Non-Community Water Systems
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(Original Document: Lead in Drinking Water Regulation:
Public Education Guidance for Community Water Systems, EPA 816-R-02-010, June 2002)
(Revised Document: Implementing the Lead Public Education Provision of the LCR,
A Guide for Non-Transient Non-Community Water Systems: EPA 816-R-08-008, June 2008)
Office of Water (4606M)
EPA816-R-08-008
June 2008
www.epa.gov/safewater
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Table of Contents
Objective and Organization 1
Introduction 3
Section 1: PE Requirements/Developing Your PE Program Plan 5
Summary of Program Requirements 5
I. Required Content of Public Education Materials 7
II. Required Delivery Methods for Your Public Education Materials 8
III. Developing Your Public Education Program Plan 9
Public Education Flow Chart 9
Section 2: Designing an Effective Public Education Program 11
Step 1: Know Your PE Requirements 11
Step 2: Know Your Audience 12
Sources of Information about your audience 12
Step 3: Contact Your Community Partners 13
Partnering with the public health community 13
Partnering with the media 14
Step 4: Prepare Your Messages 14
Step 5: Identify Communication Channels to Get Your Message Out 15
Step 6: Determine Your Outreach Material Needs 16
Step 7: Update Your PE Program Plan 17
Section 3: Implementing Your Public Education Program 18
Produce Your PE Materials 20
Printed Materials 20
Material Templates 20
Deliver Your PE Materials ' 21
Contact Your Local Media 21
Communicate Directly with the Public 21
Conclude Your PE Activities at the End of the Exceedance 22
Conclusion 23
Appendix A; Frequently Asked Questions 25
Appendix B: Public Education Material Templates in English and Spanish 29
Checklist for Implementing Your PE Program 31
General Public Education Notice and List Serv/Email Announcement 33
Public Education Brochure 37
Public Education Poster 39
Consumer Notice of Tap Water Results 41
Appendix C: Contacts and Additional Resources 49
Appendix D: Lead and Copper Rule Public Education Requirements - Federal Regulatory Language 59
Appendix E: Lead and Copper Rule NTNCWS Public Education Fact Sheet 67
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Objective and Organization
This guidance document explains the revised requirements for a lead Public Education (PE) program,
describes a practical approach for successfully carrying out a PE program on lead in drinking water, and
continues to serve as a tool to assist water suppliers with conducting a community-based PE program on
lead in drinking water. The approach described here is based on our National Primary Drinking Water
Regulations (NPDWRS) for lead and copper, practical experience gained from implementing the PE
requirements of the Lead and Copper Rule (LCR), and principles of good risk communication. This
guidance is not a rule, but is intended to explain EPA's PE rule, and provide recommendations on "best
practice" approaches that systems might want to consider in complying with these rules. While compliance
with the PE rules is required, following the recommendations and tips is optional.
The Environmental Protection Agency (EPA), first issued this guidance document in July 1992. Since that
time, EPA published minor revisions to the NPDWRs for lead and copper on January 12, 2000 (65 FR
1950). On October 10, 2007, EPA published an additional set of short-term revisions and clarifications (72
FR 57782). These most recent changes to the LCR incorporate comments received from members of the
National Drinking Water Advisory Committee (NDWAC) Work Group on Public Education (WGPE), water
systems, utility organizations, and States. These groups have extensive experience implementing or overseeing
public education (PE) programs. The new rule requirements make changes to the content of the messages
provided to consumers, how the materials are delivered to consumers, and the timeframe in which materials
must be delivered. The rule changes still require water systems to deliver PE materials after a lead action level
exceedance. A summary of the revised PE requirements for non-transient non-community water systems
(NTNCWS) is provided in Table 1 in Section 1.
Under the authority of the Safe Drinking Water Act, EPA set the action level for lead in drinking water at
15 ppb. This means utilities must determine whether water from the customer's tap exceeds this level in at
least 10 percent of the homes sampled (i.e. 90th percentile level). If the 90th percentile level does exceed
this limit, then the utility must take certain steps to correct the problem. One action a utility must take
following a lead action level exceedance is to conduct public education (no public education is required if
only the copper AL is exceeded).
For utilities seeking to quickly identify the basic PE requirements after a lead action level exceedance, we
have developed a four page fact sheet summarizing requirements (Appendix E).
Many NTNCWS have already developed PE programs, but we believe that systems, both large and small,
will find this document useful in understanding the modifications to the PE requirements resulting from the
most recent LCR changes in helping them to develop more effective PE programs.
The guidance manual is divided into the following sections:
> Introduction provides a discussion of the health effects of lead, a brief history of the LCR regulations,
and discusses the importance of conducting a thorough PE program that is grounded in strong risk
communication principles.
>* Section I: PE Program Requirements summarizes requirements that water suppliers must meet
to comply with the Federal regulations and how the latest LCR rule changes have impacted these
requirements.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
*• Section II: Designing an Effective PE Program suggests practical steps a water system can take to plan a
PE program prior to an exceedance.
> Section III: Implementing Your PE Program discusses how a water system can implement their PE
requirements in the event of an exceedance; details tips for preparing materials needed to effectively
communicate with the public; and provides practical tips on working with the media and communicating
directly with the public.
This document contains five appendices:
>• Appendix A: Frequently Asked Questions about Lead in Drinking Water
> Appendix B: PE Materials Templates
> Appendix C: Contacts/Additional Sources of Information
> Appendix D: Lead and Copper Rule Public Education Requirements—Federal Regulatory Language
> Appendix E: Lead and Copper Rule NTNCWS Public Education Fact Sheet
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Introduction
Reducing lead in the environment is an important public health issue. Lead, a metal found in natural
deposits, is harmful to human health. The most common exposure to lead is swallowing or breathing in lead
paint chips and dust. However, lead in drinking water can also be a source of lead exposure. Lead is used in
some water service lines and household plumbing materials. Lead in water usually occurs through corrosion
of plumbing products containing lead. Lead can cause serious health problems if too much enters your
body from drinking water or other sources. It can cause damage to the brain and kidneys, and can interfere
with the production of red blood cells that carry oxygen to all parts of your body. The greatest risk of lead
exposure is to infants, young children, and pregnant women. Scientists have linked the effects of lead on the
brain with lowered IQ in children. Adults with kidney problems and high blood pressure can be affected by
low levels of lead more than healthy adults. Lead is stored in the bones and it can be released later in life.
During pregnancy, the child receives lead from the mother's bones, which may affect brain development.
EPA has taken a number of actions to limit our total exposure to lead, such as phasing out the use of lead in
gasoline and banning lead based paint. As a result of EPA's actions and those of other government agencies,
total exposure to lead is much lower today than in the late 1970s.
On June 7, 1991, EPA promulgated provisions to the maximum contaminant level goals (MCLGs) and
NPDWRs for controlling lead and copper in drinking water (56 FR 26460). We modified this rule with four
technical amendments that were published in the Federal Register on July 15, 1991 (56 FR 32113), June
29, 1992 (57 FR 28785), June 30, 1994 (59 FR 33860), and minor revisions to reduce the reporting burden
were published on July 12, 2000 (65 FR 1950). Beginning in 2004, EPA conducted a national review of
implementation of the Lead and Copper Rule (LCR) to determine if there was a national problem related to
elevated lead levels in drinking water. Our review placed a focus on determining if the existing rule was being
effectively implemented by states and local communities and on identifying where additional guidance or
changes to the regulation were needed to improve implementation. During 2004, Congress held a number
of oversight hearings to further investigate implementation of the LCR in the District of Columbia and the
nation.
On October 10, 2007, EPA published the latest changes to the LCR. These revisions are intended to better
ensure that at-risk populations receive information quickly and are able to act to reduce their exposure. It is
EPA's belief that these changes will also help water systems to better comply with the PE requirements.
The LCR requires water suppliers to deliver water that is minimally corrosive, thereby reducing the
likelihood that lead and copper will be introduced into the drinking water from the corrosion of lead
and copper plumbing materials. In addition, it requires water suppliers to educate their customers about
specific measures that can be used to reduce lead levels in home drinking water caused by lead in household
plumbing materials — the primary source of lead in drinking water.
The LCR specifies that a water system must conduct a PE program on lead in drinking water if, during a
monitoring period, more than 10 percent of the tap water samples collected in accordance with 40 CFR
§141.86 of the regulations (i.e., the 90th percentile lead level) exceed the EPA "action level" of 15 parts
per billion (ppb), or 0.015 milligrams of lead per liter of water (mg/L). Specific requirements regarding the
content and delivery of PE materials are contained in §141.85 of the regulation. Section 1 of this guidance
document details these requirements.
This guidance document presents practical steps and helpful tips for NTNCWS to understand their PE
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
requirements under the LCR and to design and implement a community-based education program on
lead and drinking water that reaches all segments of the population. This guidance document provides
comprehensive information and includes required and suggested activities for conducting a successful
PE effort. Water systems should pay particular attention to Section 1 for the specific PE requirements in
the event of an exceedance. The key to reducing the health risks associated with lead in drinking water is
communicating these risks with those who most need to hear this information and in the manner in which
they are used to receiving information. A good PE program equals good risk communication.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Section 1
PE Requirements/Developing Your PE Program Plan
Conducting an effective Public Education (PE) program is essential if your system experiences a lead action
level exceedance. The Lead and Copper Rule (LCR) requires specific actions in the event of an exceedance
to inform the affected community about the risks of elevated lead levels (particularly to children and
expectant or nursing mothers), to provide information on what the water system is doing to address lead
in drinking water, and to advise the community on actions individuals can take to reduce their chance of
exposure to elevated levels of lead in drinking water.
This section details the specific PE requirements under the LCR and presents basic steps in developing a
PE Program Plan. Sections 2 and 3 go into a greater level of detail on each step in the Program Plan and
strategies for implementing each step. Water systems should pay particular attention to the requirements
outlined in Section 1 in order to meet your obligations under the LCR. (Appendix D of this document
provides a copy of the Federal regulatory language described in this document.)
Summary of Program Requirements
This document provides guidance to you, the public water suppliers regarding the PE requirements of
the LCR, as amended in 2007. Section 141.85 of the Lead and Copper Rule regulations contain specific
requirements regarding the content and delivery of your PE program. The tables below highlight the changes
to the PE requirements contained in §141.85 and other public information requirements. Refer to pages 5-8
of this Section for complete program requirements.
Note: Water systems must submit all written PE materials to the Primacy Agency* prior to delivery. The
Primacy Agency may require the system to obtain approval of the content of written PE materials prior to
delivery.
* In general, the term "State" is used to mean the Primacy Agency. Section 141.2 definition of the "State" is the agency of the State or Tribal
government which has jurisdiction over public water systems. During any period when a state or Tribal government does not have primary
enforcement responsibility pursuant to Section 141.3 of the Act, the term "State" means the Regional Administraror, U.S. Environmental
Protection Agency.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Table 1. Changes in the Public Education Requirements Resulting from the Lead and Copper
Rule Short-Term Revisions and Clarifications
Revisions: | Applies to:
Content of Materials
Must alter language of previous public education according to the new text.
May use own language to discuss sources of lead and steps to reduce lead
in drinking water (previously pre-written text was required. Systems are now
able to develop own text within the guidelines that is applicable to local
situation).
Must include language explaining what happened and what is being done.
Must include language providing contacts for more information.
All water systems
All water systems
All water systems
All water systems
Delivery of Public Education Materials
End of the monitoring period is September 30 of the calendar year in which
sampling occurs, or, if the Primacy Agency has established an alternate
monitoring period, the last day of that period.
Must conduct outreach with public education materials within 60 days after
the end of the monitoring period in which the exceedance occurred.
Shall deliver PE materials by posting informational poster on lead in drinking
water in a public place or community area in each building served by the
system.
All water systems that are
required to conduct monitoring
annually or less frequently
All water systems
All water systems
Table 1A. Other Lead and Copper Rule Customer Notification Requirements
Revisions:
Applies to:
Notification of Results - Reporting Requirements1
Must provide a consumer notice of lead tap water monitoring results to all
persons served by sampling sites.2
Must provide consumer notice as soon as practical, but no later than 30
days after system learns of tap monitoring results.
Must include the following information: results of lead tap water
monitoring, an explanation of the health effects of lead, list steps
consumers can take to reduce exposure to lead in drinking water, and
facility contact information. The notice must also provide the maximum
contaminant level goal (MCLG) and the action level (AL) for lead and the
definitions for these two terms.3
Must be provided to all persons served at the site by mail or other methods.
All water systems
All water systems
All water systems
All water systems
'See Appendix Cfor templates with language that meets the notification of results requirements.
2This must be done whether or not you have a lead action level exceedance.
3The MCLG is the level of a contaminant in drinking water below which there is no known or expected risk to health. MCLGs
allow for a margin of safety. The action level (AL) is the concentration of a contaminant which, if exceeded, triggers
treatment or other requirements which a water system must follow. EPA set the AL for lead in drinking water at 15ppb and
a MCLG of zero for lead.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
I. Required Content of Public Education Materials
Your PE notices are required to begin with the following statement:
Important Information about Lead in Your Drinking Water
/insert name of water system] found elevated levels of lead in drinking water in some homes/buildings. Lead can
cause serious health problems, especially for pregnant women and young children. Please read this information
closely to see what you can do to reduce lead in your drinking water.
In addition to this statement, your PE notices are required to include, and in the order presented, the topics
which are listed in bold below and the mandatory language noted below in italics. Additional information
under the topics must be addressed in your PE materials, however, the specific content and wording is
flexible. (Appendix B contains a template for a PE notice with the required content as well as suggested EPA
language. Additional information for developing statements may be found at EPA's Lead Web site at www.
epa.gov/lead).
> Health Effects of Lead
Lead can cause serious health problems if too much enters your body from drinking water or other source.s. It can
cause damage to the brain and kidneys, and can interfere with the production of red blood cells that carry oxygen
to all parts of your body. The greatest risk of lead exposure is to infants, young children, and pregnant women.
Scientists have linked the effects of lead on the brain with lowered 7Q in children. Adults with kidney problems
and high blood pressure can be affected by low levels of lead more than healthy adults. Lead is stored in the bones
and it can be released later in life. During pregnancy, the child receives lead from the mother's bones, which may
affect brain development.
^ Sources of Lead
• What is lead?
• Where does the lead in drinking water come from? Include information on home/building plumbing
materials and service lines that may contain lead.
• What are other important sources of lead in addition to drinking water? (e.g., paint)
> Steps you can take to reduce your exposure to lead in your water
• You must encourage running water to flush out the lead.1
• You must explain concerns with using hot water and specifically caution against the use of hot water for
baby formula (because lead dissolves more easily in hot water).
• You must tell customers that boiling water does not reduce lead levels.
• You must discuss other options customers can take to reduce exposure to lead in drinking water, such as
alternative sources or treatment of water.
• You must suggest that parents have their child's blood tested for lead.
1 Consider conducting a study to determine the appropriate system specific flushing time. Consult with the Primacy Agency before designing or
beginning a study. For example, a study may consist of collecting tap samples at different flushing time durations from a statistically significant
number of taps. In addition, use a sample size that is different than the sample size used for the 90th percent calculation to avoid study samples
from being included in the 90th petcent calculation.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
> What happened? What is being done?
• Why are there high levels of lead in my drinking water (if known)?
• What are you (the water system) doing to reduce the lead levels in your facility?
• Your system may also want to provide information on die history of lead levels in tap samples: have
they declined substantially over time? Have they been low and risen recently? Is thfere a known reason
for any change?
^ For more information
Call us at [Insert Number]. For more information on reducing lead exposure around your home/building and
the health effects of lead, visit EPA's Web site at www. epa.gov/lead, call the National Lead Information Center at
1-800-424-LEAD, or contact your health care provider.
• We recommend you include the name of your system and the date that the information is being
distributed, along with the state water system ID, somewhere on the notice.
II. Required Delivery Methods for Your Public Education Materials
Table 2 provides a summary of the required PE activities and the timing of their implementation. (Appendix
B contains templates for all of the types of required notices and the required content).
Table 2. Required Methods of Delivery for Non-Transient Non-Community Water Systems1
Requirement
Timing
Post informational posters on lead in drinking water in
a public place or common area in each of the buildings
served by the system.
Within 60 days of the end of the monitoring
period in which the exceedance occured and
repeating every year in which there is an
exceedance
Distribute informational pamphlets and/or brochures
on lead in drinking water to each person served by the
IMTNCWS.2
Within 60 days of the end of the monitoring
period in which the exceedance occured and
repeating every year in which there is an
exceedance3
' For systems that are required to conduct monitoring annually or less frequently, the end of the monitoring period is
September 30 of the calendar year in which the sampling occurs, or, if the Primcay Agency has established an alternate
monitoring period, the last day of that period.
2 The Primacy Agency may allow the NTNCWS to utilize electronic transmission in lieu of or combined with printed materials
as long as it achieves at least the same coverage.
3 System may discontinue delivery of PE materials if the system has met the lead action level during the most recent six-
month monitoring period conducted pursuant to §141.86. System will recommence PE in accordance with this section if
it subsequently exceeds the lead action level during any monitoring period.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
III. Developing Your Public Education Program Plan
Meeting the requirements outlined above will require a good deal of effort on the part of a water system
to implement the required activities, and within the timeframe. The most effective way to implement
these requirements it to develop a PE Program Plan in advance of an exceedance. This plan will help you
determine what activities you will want to undertake during your routine monitoring and what you will
need to do to implement your required PE activities in the event of an exceedance.
The flowchart below lists seven recommended steps for designing and implementing your PE Program
Plan. Each step corresponds to a more detailed description included in Sections 2 and 3 of this guidance
document. Page 19 includes a simple checklist of actions you may wish to conduct as you design and
execute your PE Program Plan.
Public Education Flow Chart
Conduct Monitoring Activities
i
In the Event of an Exceedance
i
Continue Monitoring
1
Conclude PE Once
Exceedance Has Ended
Design Your PE Program
I
Know Your PE Requirements
I
Know Your Target Audience
1
Contact Yqur Community Partners
i
Prepare Your Messages
1
Identify Your Communication Channels
I
Determine Your Outreach Material Needs
1
Update Your PE Program Plan
1
Implement Your PE Program
Communicate with the Public
Conduct Media Outreach
Note: A water system may discontinue delivery of public education materials when the system has met the lead action level during the most
recent six month monitoring period.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
*• Step 1: Know Your PE Requirements
Refer to pages 5-8 of this Section to review the required content and delivery mechanisms for your PE
program.
^ Step 2: Know Your Target Audience
Knowing who is in your target audience is an important first step. This will help guide your efforts to
craft messages and materials, develop effective partnerships, and determine how (and through whom)
to deliver these message and materials for maximum impact. (See Pages 12-13 to learn more about
identifying your target audiences).
*• Step 3: Contact Your Community Partners
Once you know your requirements and who you will be contacting, develop partnerships with health
care providers and other key public health officials in your community who may be called upon to
answer questions from those served by your facility. You should educate these partners about your PE
requirements and PE program, and let them know what assistance they can provide, such as quickly
reaching the community and providing input in planning your PE program. (See Pages 13-14 to learn
more about working with your public health partners). Appendix C contains additional information for
identifying and contacting potential partners.
^ Step 4: Prepare Your Messages
After identifying your audience and resources and talking with your partners, you should identify the
messages and most effective activities and delivery methods to reach your audiences. Page 8 provides
specific information on the delivery methods you are required to conduct. Consider the education
level of your audience and use the templates in Appendix B to customize your PE materials (and keep in
mind the required content detailed on Pages 5-6). Preparing templates ahead of time will help make
compliance within the standard timelines more feasible. (See Pages 14-15 to learn more about preparing
your messages).
^ Step 5: Identify Your Communication Channels
Knowing what messages and delivery methods you will likely be targeting, you can contact the
appropriate channels to prepare for implementation. Work with the partners you established in Step 3 to
enlist their assistance in reaching high-risk groups. (See Pages 15-16 to learn more about communication
channels). Appendix C contains additional information for identifying communication channels.
> Step 6: Determine Your Outreach Material Needs
Identify what materials you will need and what processes you will need to put in place to produce them
quickly. You should determine how many copies of materials you will need, the costs for producing
materials, the amount of time printers will need to produce materials, and contact information for
printers, web designers, and others who will assist you in materials preparation. (See Pages 16-17 to learn
more about planning your outreach material needs).
> Step 7: Update Your PE Program Plan
Periodically, you should review and update your PE Program Plan. This should include updating all
contacts, talking with your community partners to confirm their willingness and ability to assist you
in the event of an exceedance, and determining if any new methods or ideas for reaching your target
audiences are available to you. All resources and prices associated with creating and producing your PE
outreach materials should also be checked and updated.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Section 2
Designing an Effective Public Education Program
This section describes the recommended steps you should consider in planning your public education (PE)
program. Because NTNCWS vary in type of facility and settings, the level of effort, types of outreach, and
key aspects of information communicated should be determined on an individual basis. Keep in mind your
facility type, setting, audience (e.g. school, church, factory), and situation. For example, a school may send
PE materials to the homes of its student body; whereas, a factory might send a company-wide email and post
PE materials in the cafeteria to reach consumers. These steps
can help you prepare for PE should your system experience a
lead action level exceedence.
This section is organized around the following key steps:
^ Step 1: Know Your PE Requirements
^ Step 2: Know Your Audience
^ Step 3: Contact Your Community Partners
^ Step 4: Prepare Your Messages
^ Step 5: Identify Your Communication Channels
> Step 6: Determine Your Outreach Material Needs
>• Step 7: Update Your PE Program Plan
Creating an effective PE program requires careful planning
and timely execution. Increasingly, the public expects service
providers to share health risk information in a timely and
effective way. Prompt and thorough communication allows
the public to understand a health risk issue and take action
to minimize their personal risk until the issue is resolved.
Risk information should be clear, thoughtful, and should be
delivered in a manner that meets the needs of all members of
your community. Waiting until a lead action level exceedance
has occurred to plan your program and materials creates an
unnecessary burden on your system and may result in rushed
and less effective communications with your facility occupants.
Step 1: Know Your PE Requirements
TIP: An effective PE Program
equals effective risk
communication
There are several guidelines for effective risk
communication that should be considered
when designing a PE campaign.
> Take the initiative in providing
information.
> Plan your efforts in advance and evaluate
them upon completion.
> Listen to your facility occupants and
acknowledge their concerns.
> Be a reliable source of information.
Provide honest, accurate, and
comprehensive information.
> Partner with trusted sources in your
community.
> Provide timely and accurate information.
> Always speak with a consistent voice.
Designate one point of contact that can
respond to the public.
> Make PE materials easy to read and
understand for people with differing
educational levels.
Section 1 of this guidance document outlined the required activities, content, and delivery mechanisms
water systems must implement in the event of a lead action level exceedance. Non-transient non-
community water systems (NTNCWS) are required to communicate with their Primacy Agency'when an
exceedance is identified. As part of your planning, you should identify the contact at the Primacy Agency for
consultations on PE requirements. Review pages 5-8 to understand your PE requirements and see Appendix
D for the Federal regulatory language.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Step 2: Know Your Audience
TIP: Research your audience in
advance to understand any unique
requirements they may have.
> What languages are spoken
in your facility or facility
community?
> Within each language
community, what percentage
of people is also proficient in
English?
> Are there large numbers of
people in your facility with low
literacy levels?
> What sources of information do
these groups trust?
Once you have reviewed your PE program requirements, the next
step is to determine the audience(s) for your PE program activities.
For NTNCWS, your primary audience is those who use or work in
your facility.
Identifying your key audiences and their information needs is,
perhaps, the most important step that you can take when planning
your program. The size, location, and cultural composition of your
audiences will have a direct effect on the design of your program
— from the educational materials you use to how you distribute
information. Effective risk communication requires that important
messages reach those who need to hear them when they are ready
to hear them and in a way they can understand. In some cases,
effectiveness is determined by the person communicating the message
(i.e., using health care providers to educate expectant mothers) while
in other cases, effectiveness is determined by the way the information
is presented (i.e. through flyers, mass media, etc.). Whatever the case, understanding your audience and
their needs is essential for determining how and where to deliver information that educates, promotes
desired behaviors and actions, and creates confidence in your system's ability to deal with an exceedance.
Below are some of the audience segments that you must reach out to when conducting your PE Program.
> General public. This includes everyone in your facility that may be affected by an action level
exceedance.
^ High-risk Groups. Those particularly vulnerable to lead in drinking water exposure include children 6
years of age and younger, infants, and pregnant women. Your PE program should target these high-risk
groups, deliver materials and messages that make the risks clear, and provide actionable recommendations
for how to protect oneself and ones children from the risks of lead in drinking water.
> Different Language Communities. If significant proportions of the population in your facility speak
languages other than English, the PE must contain information in the appropriate language(s) regarding
the importance of the notice or a contact where persons can obtain a translation or assistance.
^ Low-literacy Audiences. Some individuals in your facilty area may possess limited reading skills. To
reach these individuals, print materials must be written as simply and concisely as possible and should
contain graphical representations of key messages and actions.
Sources of information about your audiences:
Local Public Health Agency
The local public heath agency is a key point of contact as they are a first source of information for many
people, especially vulnerable populations. The local health department is not only a recognized and reliable
source of information, the local public health agency is the authority that coordinates communication to
affected individuals in the NTNCWS setting. The local public health agency can advise a NTNCWS how
to target their outreach to staff, patrons, students, etc. The local public health agency is likely to be asked
questions when there is an issue related to lead in drinking water. Provide them with information on your
water system's plans when an exceedance occurs so that they can answer questions about your facility.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Facility Resources
Keep in mind your unique facility type and setting when determining information sources for your
audiences. Consider school office personnel, human resource staff, shop steward, union representative,
church secretary and other persons responsible for regular interactions with your facility audience when
gathering information about consumers in your facility. These individuals or departments should have
information on the predominant languages spoken by your consumers which can inform how you prepare
and deliver your messages and materials. Use these individuals or departments to help ensure that you are
meeting all of the communication needs of your facility's consumers.
Step 3: Contact Your Community Partners
Now that you understand your PE program requirements and know your audiences, you should assemble
a communication or outreach team within your facility and establish partnerships. You may already have a
communication team or person(s) that can be utilized to implement the PE program. Water systems that
seek assistance from a variety of community partners to inform PE efforts and to design PE programs are
more successful at implementing effective PE campaigns than those that do not. A diverse team comprised of
community members representing the various audiences within your facility can provide your water system
with: access to a wide range of resources; understanding of the audience segments and the best ways to reach
them; and ready-made communication channels that you can access in the event of an exceedance. (See
Appendix Cfor additional information on community resources).
Partnering with the public health community
Collaborating with public health officials is crucial to developing an effective PE effort. Different parts of the
health department, including maternal and child health, community health, environmental health, and other
sections, can assist you in developing your materials and conducting effective outreach. Local public health
agencies often know how to reach specific segments of your target audience because they may have had to conduct
a similarly targeted outreach campaign before.
Suggested PE Community Partners
> City, county, and State government officials including representatives of the city, county, or municipal council;
the mayor's, city administrator's, or county commissioner's office
I City or county government agencies including the public affairs, health, and environmental protection
departments, and local agencies responsible for lead screening programs
> Representatives of public hospitals and/or clinics
> Private sector leaders such as child care centers, health care providers, health care facilities or clinics, and
hospitals that may have ties to your facility audiences
Remember that the public health community is a much larger group than just the local government agencies.
Local universities, community based organizations, health care providers and insurers, nurse practitioners, and
many others create the network of care that surrounds those living and working in your facility. You should try
to access as many of these organizations as you can to determine the
most effective communication channels and outreach tactics for your PE
program. The more allies you have, the better. Develop a relationship
and response plan with your local health department so that you have
an agreed upon process for sharing information about lead in drinking
... . • c c -i- • \r affects their constituents and
water risks and aswenng questions rrom your facility community. Your
TIP: Because of their interactions
with your audiences, local health
professionals need to understand
how a lead action level exceedance
patients.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
facility community members may call the health department for information about the health risks described
in your PE materials; if you coordinate in advance, you can ensure that, regardless of who they call, your public
hears consistent messages that will help them understand the risks and how to manage them. Establishing and
maintaining relationships with these individuals as you plan your program will make it easier to work with
these individuals in the event of an exceedance.
Partnering with the media
Evaluate whether or not the media is an effective way to reach your target audiences. For example the media may
be helpful in reaching a school audience but other methods, such as interoffice mail or email, may be better suited
for a factory. Where appropriate, your local media (print, radio, and television) can be a powerful ally in planning
and executing your PE program. More than any other communication channel, the media can rapidly reach a large
number of people with educational messages. Although working with the media may be challenging at times,
planning ahead will help you to quickly and effectively engage them should you have an exceedance. (See
Section 3 for information on working with the media during an exceedance).
Designate one person on your staff to serve as a liaison to the media. Media outlets will need to know who
they can speak to about an exceedance and any ramifications for the public. In the event of an exceedance, all
media inquiries should be directed to the media spokesperson. This will ensure that messages coming from
your water system are consistent and contain accurate information.
As part of your planning for media engagement, identify individuals in your community (e.g. public health
officials, scientists, experts from local universities, etc.) who can serve as experts for the media to contact.
These individuals should be very familiar with issues related to lead in drinking water—preferably they are
members of your team who you have educated thoroughly about your lead monitoring program and who
know your commitment to safeguarding the public health, steps individual customers can take'to protect
against lead health risks, your PE Program Plan, and your plan for solving the problem.
Step 4: Prepare Your Messages
Now that you have identified your target audiences and determined what specific communication needs they
might have, the next step is to prepare your PE messages. For drinking water-related issues, your facility user
is most likely to be interested in:
> Health and safety implications. (Is my or my family's health in danger?)
*• Simple advice and guidance. (What should I do to stay safe?)
^ Practical implications, such as potential service interruptions. (How will this affect my daily life?)
You do not have to wait for an exceedance to begin preparing your
messages. The required PE language (as detailed in Section 1)
considers the public's risk communication needs, but your system
will want to customize your communications to convey actions you
are taking as a system to address the exceedance. Developing your
key messages and identifying materials to distribute to the public will
ensure that, should an exceedance occur, you will be ready to deliver
materials that educate your customers, empower people to take action
to protect their health, and build trust between you and your facility
users.
TIP: Effective messages should:
> Be clear and concise.
> Be compelling, encourage action, and
explain how to take action.
> Communicate the risks from all sources
of lead with a particular emphasis on
drinking water.
> Meet the communication needs of your
entire facility community (See Step 2).
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Implementing the Lead Public Education Provision of the LCR:
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When you think about preparing messages, consider that doing so also allows you to train spokespersons and create
fact sheets, brochures, email announcements, and other materials before you ever have to deal with an exceedance.
Keep in mind that Section 1 contains information about the messages your PE materials are required to contain.
Step 5: Identify Communication Channels to Get Your Message Out
The next step after determining what messages you will use in your PE Program is to identify what
mechanisms you will use to get your messages out to your target audiences. Consider your individual facility
and setting to determine appropriate communication channels. Evaluate the best channel for your audience
and consider all users of your facility.
Table 2 (in Section 1) includes the required delivery mechanisms for your water system. You should
assemble a list of contacts within your facility and facility community and
distribution plans to ensure that, when you need to implement your PE
program, the pathways for sharing your information and reinforcing your
messages are already in place.
Many of the individuals or partners that may serve as communication channels
should already be on your PE planning team. Those that may play a role in the
event of an exceedance and who are not on your team will need some specific
information from you as you are establishing the relationship. Make sure all of
the partners you expect to work with know:
^ What to expect if an action level exceedance occurs.
^ What to do with the materials that you provide them.
^ How to reach the key person(s) responsible for your drinking water PE program.
TIP: Effective risk
communication requires
that any member of the
affected public should
know who to contact for
more information and
how they can learn more
about lead in drinking
water and lead health
risks.
Tips for Planning Your Messages and Outreach
Keep a Contact List and Keep it up to date. Periodically, update your list of target organizations. Include the
name of a contact person at each school, hospital, clinic, child care provider, social service or other organization
through which you plan to distribute your PE materials. Make sure you have the address, phone number, email, and
any contact information you need to quickly reach these organizations.
Learn from the Professionals and Recruit Advocates. Meet with your local health department officials and ask
them about the most effective means of communicating to target populations in your facility (see Step 3).
Educate and Learn from Your Advocates. Explain why lead is something you monitor, how you monitor, what
you are required to do in the event an exceedance, how they can help you and why they should care to help you,
what they can expect to receive from you in the event of an exceedance, and what you would like them to do. Ask -
them what they have found to be effective methods for sharing health risk information with your facility audiences.
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Implementing the Lead Public Education Provision of the LCR:
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While not required, EPA suggests that, depending on the type of facility and who uses the facility,
NTNCWS also contact:
> Maternity programs/birthing classes ^ Parent teacher organizations
*• Teen parent programs ^ Parent support organizations
> Parent teacher organizations ^ Women's shelters
^ Parent support organizations ^ Family/general practices and nurse practitioners
^ Maternity programs/birthing classes ^ Institutes of higher education
^ Teen parent programs > Local non profit health groups
In addition to the required delivery mechanisms, depending on the type of facility, EPA recommends
reaching out to your facility through:
> Letters to parents ^ Facility newsletters
^ School or facility assemblies >• Facility Web site
> PTA or other meetings
You should also share key information and messages with all of your employees. Your system's employees are
all ambassadors for the system as they go about doing their work. Keeping them well informed is critical, as
they will get questions and should be prepared to address issues from your consumers.
It is ideal to establish relationships and mechanisms for sharing information before an action level exceedance
occurs. By coordinating with these groups, you can establish a ready-to-go plan for communication, build
understanding of why information about lead in drinking water is important and why at risk populations
need to know about lead in drinking water, and prepare staff to discuss lead health risks.
Step 6: Determine Your Outreach Material Needs
The next step you should take in designing your PE program is determining what materials you will provide
and how you will make them available. As you are identifying how best to reach your target audiences, keep
in mind any production processes that will need to occur between the time you finalize your materials and
the time they are ready for distribution.
^ Identify approximately how many copies of brochure, pamphlets,
TIP: Systems should identify
groups (e.g. schools and community
organizations) that can translate PE
materials for non-English consumers.
and posters you will need to print for quick distribution. Be sure
to make extra copies of all materials should you need to distribute
several mailings during the exceedance.
> Determine if your system has the capability to quickly generate
these materials and in the needed quantities.
^ Identify vendors in your community that can quickly reproduce the materials that you need and regularly
check in with them to ensure that they can meet your needs.
^ Negotiate an agreement with printers ahead of time so that you are not forced to negotiate your terms
when you are under pressure to meet a deadline.
Assemble additional materials you may want to distribute with your PE materials, such as fact sheets and
other supporting materials on the health effects of lead. These materials are available at no-cost from EPA's
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Safe Drinking Water Hotline at (800) 426-4791 or EPA's Web site at http://www.epa.gov/safewater/lead/
index.html. In the event of an action level exceedance, you will already have the explanatory materials your
consumers may ask for after receiving your notices. EPA's materials are updated periodically, so check the
Web site regularly to make sure that you have the most recent versions. The Hotline also can provide phone
numbers for state laboratory certification offices where consumers can get a list of labs certified to conduct
lead testing.
Step 7: Update Your PE Program Plan
During the course of your monitoring activities (and if there is no
exceedance), you should update your PE Program Plan periodically.
Contact all of your community partners (if you have not done so on a
regular basis) and determine if you have correct contact information.
Update any material templates you have created (with any new
information on corrosion control or other activities undertaken by
your water system to control lead in drinking water). Contact all of
the printers and vendors that you will use to produce your materials
in the event of an exceedance. Update your local public health
agencies and providers about your lead program and any activities
you are taking to reduce lead and monitor drinking water supplies.
Finally, contact your local media to update them on your efforts and
to address any questions they may have about your systems monitoring
TIP: When preparing your
materials, keep in mind the variety
of customers that you serve and
their unique needs (Step 2). For
example, your audience research
will tell you if you have a large
Hispanic population serviced in your
facility. You may learn from your
partner organizations that many
Hispanics in your community read
particular periodicals and convene
at specific locations.
or corrosion control activities.
By keeping your plan updated and maintaining regular contact with your community partners and the
media, you will ensure that, should you have an exceedance, you will have all of the mechanisms in place to
quickly and effectively respond with your PE program.
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Implementing the Lead Public Education Provision of the LCR:
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Section 3
Implementing Your Public Education Program
A lead action level exceedance triggers the Lead and Copper Rule (LCR) requirements for Public Education
(PE) and establishes a timeline for performing required activities. In most cases, your PE activities must
be implemented within 60 days of the end of the monitoring period in which the exceedance occured. -See
Table 1 to review the specific requirements for PE if you have an exceedance.
Section 2 of this guidance document outlined the suggested steps you
should take to design your PE program, prior to an exceedance. In
this section, key activities for implementing your PE program are
presented. These activities include:
^ Produce Your PE Materials
^ Distribute Your PE Materials
^ Contact Your Local Media
*• Communicate Directly with the Public
> Conclude Your PE Activities (at the End of the Exceedance)
TIP: It is important to remember
that education programs can
only be effective when they
are administered over time.
Competing demands for
people's attention—information
overload—can be a significant
impediment to understanding.
Therefore, you should meet the
initial PE requirements as soon as
possible and pace your additional
PE activities over several months
to ensure that your public has
multiple opportunities to receive
your messages.
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Implementing the Lead Public Education Provision of the LCR:
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The checklist below provides the key activities your program will need to take in order to effectively
implement the PE requirements and reach your key audiences. Refer to Appendix B for a checklist you can
tear out and use as you complete your activities.
Checklist for Implementing Your PE Program
S Notify your Primacy Agency of an action level exceedance triggering your PE program.
S Notify your system's decision maker (owner or president) of the exceedance.
•s Review your PE requirements (Section 1) and the timeline for delivering PE materials (see
Table 1).
•S Notify your communication or outreach team of the exceedance and enlist their assistance
in implementing your plan.
•S Inform all of your employees about your activities so that they can respond to consumer
questions or issues.
S Implement your phone tree and contact your conduit organizations to let them know that
an exceedance has occurred and that you will be sending them materials for distribution.
S Update your PE material templates with information on the exceedance, actions you are
taking to address it, and any other relevant information.
•S Identify groups (e.g. schools and community organizations) that can translate PE materials
for non-English consumers.
•S Prepare mailing labels for your dissemination mechanisms.
•S Duplicate your pamphlets, flyers, posters, or other printed materials and prepare to deliver
them to your consumers and conduit organizations.
•S Meet with representatives from your local health agency (in person or by phone) to alert
them to the exceedance and provide them with materials they can distribute to the public.
•S Document your PE activities and report back to your Primacy Agency on completion of
activities as required.
S Schedule and conduct public meetings as needed.
•S Continue to conduct your monitoring activities as required.
S Notify your customers when the action level exceedance has ended.
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Implementing the Lead Public Education Provision of the LCR:
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Produce Your PE Materials
A critical first step in implementing your PE program in
the event of an exceedance is to produce the materials
you have determined in your planning that you will need
to distribute to your target audiences. The following
information will help you finalize your materials in
accordance with the LCR requirements and prepare
them for quick delivery to your conduit organizations
and your community.
Printed Materials
See Section 1 for a reminder of the LCR requirements
for content for PE materials.
Appendix B provides template pamphlets with the
mandatory language you must provide to your
consumers. Note that electronic fill in the blank versions
of these materials are available on the internet at www.
epa.gov/safewater/lcrmr/compliancehelp.html for
systems to update and customize the documents with
their system-specific information.
Material Templates
Appendix B contains templates for a variety of public
education materials that your system can use to support
your efforts. These templates include:
^ Brochure
> Poster
^ Listserv or Web site Announcement
Tips for Creating PE Materials
That Work
> Place the most important information
first. Most readers only read the top half
of printed materials and focus on large
text such as headings and bolded text The
most important information, especially
instructions to protect consumers' health,
should be placed on the top half of the
notice in large print. Smaller type is
appropriate for less critical elements.
> Limit wordiness. A question and answer
or heading and subheading format is
easy to read and guides readers to the
information that is likely to concern them.
Risk communication studies have shown
that when dealing with potential health
risks, people become emotional and have
difficulty processing information. The
best way to help the public understand
your messages is to communicate a
limited number of messages and to strive
for consistency of messaging across all
communications media. If people hear your
few, simple messages over and over again,
they are more likely to accurately estimate
their risks and to take the right steps to
manage them.
> Use graphics, such as photographs or
drawings, to illustrate your messages.
Wherever possible, provide an image that
describes the actions the public should take
to protect themselves from potential health
risks.
> Highlight the name of your system,
especially where people in your area are
served by more than one water system.
You may want to print materials on your
facility's letterhead which, coupled with the
material's title, will help people recognize
that it is important.
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Implementing the Lead Public Education Provision of the LCR:
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Deliver Your PE Materials
Once you have produced your PE materials, the next step is to deliver them through the various conduit
organizations and communications channels that you identified in your program design (See Section 2, Step 6).
As a reminder, see Section 1 for the required delivery mechanisms and materials.
Tips for Effective Communications
t Be truthful and up-front about water quality issues and the exceedance.
> Don't be defensive when answering questions.
> Answer questions as well as you can, but don't be afraid to say that you need to check on something if there is a
question you can't answer (and once you find the information, quickly report back on what you've found).
> Keep in mind that reporters are not familiar with State or Federal requirements for safe drinking water - avoid
technical jargon!
> Provide additional sources of information (for instance, referrals to State contacts, local experts, or EPA fact sheets).
Contact Your Local Media
TIP: Whenever possible, visit your media
contacts in persoh to request coverage.
Though not required for NTNCWS, to help disseminate your PE
messages, you may consider calling your local media to help you
inform and protect your consumers. Explain to the media in clear
and open terms what you are required to do to communicate about an action level exceedance and make it
easy for them to identify the most important information, including information that led to detection of the
action level exceedance, the populations most at risk from elevated lead levels in drinking water and potential
health effects, actions consumers can take to reduce their risks, and actions your water system is taking to
address the problem. This may be particularly important if your facility is used by community groups, clubs,
or others.
Communicate Directly with the Public
Effective PE campaigns can minimize the chances of overreaction to an action level exceedance and can
help focus your facility's attention on the source of a problem. A robust PE campaign that explains what an
exceedance means and the specific steps you are taking to address the issue can be an excellent public relations
tool. Such a campaign will help to create a partnership between you and your consumers that demonstrates
your commitment to providing safe water and reduces the prevalence of the "us versus them" mentality.
Quickly distributing the required and recommended materials to all your target populations will help reduce
the chance mat people will become alarmed and overreact to information about an exceedance. If you
have planned your distribution of materials through communication channels and partners effectively and
established close relationships with conduits, your materials should reach your community promptly and
educate them about the issue.
In addition to distributing messages and materials to your community, public meetings, such as assemblies, PTA
meetings, employee/union meetings, and church assemblies, are an effective avenue for directly communicating
with your audiences about the exceedance and your activities to address it. Well advertised meetings provide a
forum where the public can ask questions and meet individuals responsible for addressing the lead issue.
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Implementing the Lead Public Education Provision of the LCR:
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Conclude Your PE Activities at the End of the Exceedance
Your public education program is required to provide ongoing messages until the action level exceedance has
ended. This continued education effort will keep your public informed about any continuing issues related
to lead in drinking water and keep them abreast of progress your system is making toward resolving the
problem. Once the issue has been resolved, continue to provide your consumers information about lead in
drinking water, if requested.
After the exceedance has ended, conducting follow-up evaluation of the effectiveness of your PE program
can help to ensure that the messages in your materials were received as intended and that all target audiences
understood your materials. The results of such an analysis can help mold future efforts and guide you on
areas where you may want to refine your planning. Polling your customers can directly gauge their opinion
of the outreach by determining their awareness of the exceedance, how they perceived the information, and
if they were satisfied with and could understand it.
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Implementing the Lead Public Education Provision of the LCR:
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Conclusion
The steps outlined in this guidance document and the tips provided are designed to provide you with all
of the background you need to design and implement an effective PE program. Following the guidance
provided will allow you to reach out to all your customers, including those that are the most vulnerable
to adverse health effects from lead exposure, with messages and delivery methods that meet your facility
community's diverse communication needs. The partnerships you create can serve as important ties for all
of your work, regardless of whether your system experiences an exceedance. Most importantly, the guidance
provided in this document establishes an effective framework for communicating with your consumers about
the many issues your water system addresses.
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Appendix A
Frequently Asked Questions
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Lead in Drinking Water - Frequently Asked Questions
Template*
What are the Sources of Lead?
Lead is a common metal found in the environment. Drinking water is one possible source of lead exposure.
The main sources of lead exposure are lead-based paint and lead-contaminated dust or soil, and some
plumbing materials. In addition, lead can be found in certain types of pottery, pewter, brass fixtures, and
cosmetics. Other sources of lead include exposure in the work place and exposure from certain hobbies (lead
dust can be carried on clothing and shoes.) Lead is found in some toys, some playground equipment, and
some children's metal jewelry. Everyone, especially children, should be encouraged to regularly wash their
hands to reduce lead dust exposure.
Why is there lead in my drinking water?
Lead is not usually found in water that comes from wells or water treatment plants. More commonly lead
can enter drinking water when the water comes in contact with plumbing materials such as lead pipes or
lead solder, or when it comes in contact with faucets, valves, and other components made of brass (brass may
have lead in it). This interaction is referred to as corrosion.
Even though your water supplier may deliver water that meets all federal and state standards for lead, you
may end up with elevated lead levels in your drinking water because of the plumbing in the facility.
What is the water system doing about it?
Our water system is working to educate our consumers about steps for reducing exposure to lead in drinking
water and the health risks associated with exposure to lead. In addition, our water system is conducting
a number of activities aimed at reducing high lead levels and possible exposures. For example [insert
information on your system's corrosion control program; lead service line replacement efforts; and/or other
activities you are undertaking to reduce lead in drinking water in your community.]
What can I do to make my water safer?
Flush your pipes before drinking, and only use cold water for cooking and
drinking. The more time water has been sitting in your home's pipes, the
more lead it may contain. Anytime the water in a particular faucet has not ixtures, eep m mm t at
TIP: If you are considering
replacing lead containing
plumbing fixtures labeled
lead-free may have up to 8%
lead.
been used for six hours or longer, "flush" your cold-water pipes by running
the water until it becomes as cold as it will get. This could take as little as five
to thirty seconds if there has been recent heavy water use such as showering
or toilet flushing. Otherwise, it could take two minutes or longer. Your water
utility will inform you if longer flushing times are needed to respond to local conditions. Please note that
flushing may not be effective in high-rise buildings.
Use only water from the cold-water tap for drinking, cooking, and especially for making baby formula. Hot
water is likely to contain higher levels of lead.
You may also consider using a lead reducing filter tested and certified by an independent third party for such
ability per the standards set by NSF International.
* Note: These questions and answers are provided to water systems to help address the types of questions that may arise from consumers during
implementation of a PE Program. This information or the language above should not be used as a substitute for the mandatory content required
under the LCR, as outlined in Section 1.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
What can lead do to me or my family?
Lead is a toxic metal that is harmful to human health when it is ingested or inhaled. The greatest risk it to
infants, young children, and pregnant women. Small amounts slow down normal mental development in
growing children and alter the development of other organs and systems. The effects of lead on the brain
are associated with lowered IQ in children. Adults with kidney problems and high blood pressure are more
likely to be affected by low levels of lead than the general population. Lead is stored in the bones allowing
it to be released even after exposure stops. The presence in bone increases the concern for exposure at all
points of the life cycle.
EPA estimates that 10 to 20 percent of human exposure to lead may come from lead in drinking water.
Infants who consume mostly formula prepared with tap water can receive 40 to 60 percent of their exposure
to lead from drinking water.
Does boiling water remove lead?
No, boiling water does not remove lead. Boiling water can concentrate lead levels and increase the amount of
lead in water.
Why can't I use hot water from the tap for drinking, cooking, or making baby
formula?
If your facility includes services for infants, it is important to know that hot water dissolves lead more
quickly than cold water and is therefore more likely to contain greater amounts of lead. Never use water
from the hot water tap for drinking, cooking, or making baby formula.
Will a filter remove lead?
Some filters can remove lead from drinking water. If you use a filter, be sure to get one that is tested and
certified by an independent third party per the standards developed by NSF International. Be sure to
maintain and replace a filter device in accordance with the manufacturer's instructions to protect water
quality.
What do you mean when you say the Action Level has been exceeded?
The actions level for lead is a level at which the regulatory agency is concerned about corrosion and requires
water systems to take additional steps to protect users of the water. Our water system is required to notify
our consumers when our test results show levels of lead above the 15 ppb action level in >10% of samples
collected.
Where can I get more information on lead?
For more information, visit www.epa.gov/lead or call EPA's Safe Drinking Water Hotline at
1 -800-426-4791. Your state or local public health department will also be able to provide information about
lead.
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Appendix B
Public Education Material Templates*
> Checklist for Implementing Your PE Program
*• General PE Notice and ListServ/Email Announcement
> Brochure
> Poster
"Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
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Implementing the Lead Public Education Provision of the LCR:
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Checklist for Implementing Your PE Program
D Notify your Primacy Agency of an action level exceedance triggering your PE program.
D Notify your system's decision maker(s) of the exceedance.
D Review your PE requirements (Section 1) and the timeline for delivering PE materials
(see Table 1).
D Notify your communication or outreach team of the exceedance and enlist their
assistance in implementing your plan.
D Inform all of your employees about your activities so that they can respond to
consumer questions or issues.
D Implement your phone tree and contact your conduit organizations to let them know
that an exceedance has occurred and that you will be sending them materials for
distribution.
D Update your PE material templates with information on the exceedance, actions you
are taking to address it, and any other relevant information.
D Identify groups (e.g. schools and community organizations) that can translate PE
materials for non-English consumers.
D Prepare mailing labels for your dissemination mechanisms.
D Duplicate your pamphlets, flyers, posters, or other printed materials and prepare to
deliver them to your consumers and conduit organizations.
D Meet with representatives from your local health agency (in person or by phone) to
alert them to the exceedance and provide them with materials they can distribute to
the public.
D Document your PE activities and report back to your Primacy Agency on completion of
activities as required.
D Schedule and conduct public meetings, as needed.
D Continue to conduct your monitoring activities as required.
D Notify your customers when the action level exceedance has ended.
Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
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Implementing the Lead Public Education Provision of the LCR:
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General Public Education Notice and ListServ/Email
Announcement Template
The following language meets the revised PE requirements under the 2007 short-term revisions and
clarifications to the Lead and Copper Rule (LCR). Your notice must include the topic areas in bold
below. Anything in italics under each topic area is required language and cannot be changed while anything
in regular text must be covered, but you may use either the suggested language or your own words to cover
the subject.
Your notice must begin with the following opening statement (though you have the option to include a title
of the pamphlet or brochure of your choosing):
IMPORTANT INFORMATION ABOUT LEAD IN YOUR DRINKING WATER
[Insert name of water system] found elevated levels of lead in drinking water in some homes/buildings. Lead can
cause serious health problems, especially for pregnant women and young children. Please read this information
closely to see what you can do to reduce lead in your drinking water.
This notice is being sent to you by [insert the name of your water system]. State Water System ID# [insert
your water system's ID number] Date [Insert the date distributed]
Health Effects of Lead
Lead can cause serious health problems if too much enters your body from drinking water or other sources. It can
cause damage to the brain and kidneys, and can interfere with the production of red blood cells that carry oxygen
to all parts of your body. The greatest risk of lead exposure is to infants, young children, and pregnant women.
Scientists have linked the effects of lead on the brain with lowered 7Q in children. Adults with kidney problems
and high blood pressure can be affected by low levels of lead more than healthy adults. Lead is stored in the bones
and it can be released later in life. During pregnancy, the child receives lead from the mother's bones, which may
affect brain development.
Sources of Lead
Lead is a common metal found in the environment. Drinking water is one possible source of lead exposure.
The main sources of lead exposure are lead-based paint and lead-contaminated dust or soil, and some
plumbing materials. In addition, lead can be found in certain types of pottery, pewter, brass fixtures, food,
and cosmetics. Other sources include exposure in the work place and exposure from certain hobbies (lead
can be carried on clothing or shoes). Lead is found in some toys, some playground equipment, and some
children's metal jewelry.
Brass faucets, fittings, and valves, including those advertised as "lead-free," may contribute lead to drinking
water. The law currently allows end-use brass fixtures, such as faucets, with up to 8 percent lead to be
labeled as "lead-free."
EPA estimates that 10 to 20 percent of a person's potential exposure to lead may come from drinking water.
Infants who consume mostly formula mixed with lead-containing water can receive 40 to 60 percent of their
exposure to lead from drinking water. Don't forget about other sources of lead such as lead paint, lead dust,
and lead in soil. Wash your children's hands and toys often as they can come into contact with dirt and dust
containing lead.
Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
33
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Steps You Can Take To Reduce Your Exposure To Lead In Your Water
1. Run your water to flush out lead. Run water for 15-30 seconds to flush lead from interior plumbing
[or insert a different flushing time if your system has representative data indicating a different flushing
time would better reduce lead exposure in your community and if the State Primacy Agency approves
the wording] or until it becomes cold or reaches a steady temperature before using it for drinking or
cooking, if it hasn't been used for several hours. [It is likely that systems with lead service lines will need
to collect data to determine the appropriate flushing time for lead service lines.]'
2. Use cold water for cooking and preparing baby formula. Do not cook with or drink water from
die hot water tap; lead dissolves more easily into hot water. Do not use water from the hot water tap to
make baby formula.
3. Do not boil water to remove lead. Boiling water will not reduce lead.
4. Look for alternative sources or treatment of water. You may want to consider purchasing a water
filter or bottled water. Read the package to be sure the filter is approved to reduce lead. Be sure to
maintain and replace a filter device in accordance with the manufacturer's instructions to protect water
quality.
5. Get your child's blood tested. Contact your local health department or healthcare provider to find out
how you can get your child tested for lead if you are concerned about exposure.
What Happened? What Is Being Done?
[Insert information about how and when the exceedance was discovered in your facility and provide
information on the source(s) of lead in the drinking water, if known.]
[Insert information about what your system is doing to reduce lead levels in your facility.]
[Insert information about the history of lead levels in tap water samples in your facility. For example, have
they declined substantially over time? Have they been low and risen recently? Is there a known reason for
any lead level changes?]
For More information
Call us at [insertyour water system's phone number]. For more information on reducing lead exposure around
your home/building and the health effects of lead, visit EPA's Web site at www.epa.govllead, call the National
Lead Information Center at 800-424-LEAD or Safe Drinking Water Act hotline at 1-800-426-4791, or
contact your health care provider.
[Include the name of your system and the date that the information is being distributed, along with the state
"water system ID, somewhere on the notice.]
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
34
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
General Public Education Notice and ListServ/Email
Announcement Template (Spanish)
The following language meets the revised PE requirements under the 2007 short-term revisions and
clarifications to the Lead and Copper Rule (LCR). Your notice must include the topic areas in bold
below. Anything in italics under each topic area is required language and cannot be changed while anything
in regular text must be covered, but you may use either the suggested language or your own words to cover
the subject.
Your notice must begin with the following opening statement (though you have the option to include a title
of the pamphlet or brochure of your choosing):
1NFORMACION IMPORTANTE ACERCA DEL PLOMO EN SU AGUA POTABLE
[Insert name of water system] ha encontrado altos niveles de plomo en el agua potable de algunos domicilios y
edificios. El plomo puede causar serios problemas a la salud, espedalmente a las mujeres encintasy a los ninos
pequenos. Se ruega lea esta informacion atentamente para ver que puede hacer para reducir el plomo en su agua
potable.
Esta notificacion le ha sido enviada por [insert the name of your water system]. Niimero de identificacion del
sistema de agua del estado [insert your water system's ID number] Fecha [Insert the date distributed]
Efectos del plomo en la salud
El plomo puede causar serios problemas de salud si cantidades excesivas provenientes del agua potable, u otras
fuentes, se introducen en su cuerpo. Puede danar al cerebro y a los rinones y tambien puede interferir en la
produccion de globulos rojos que transportan oxigeno a todas las panes de su cuerpo. El riesgo mas serio de
exposicion al plomo es para los infantes, los ninos de baja edady las mujeres encintas. Los cientificos han conectado
los efectos del plomo en el cerebro con coeficientes de inteligencia mas reducidos en los ninos. Niveles bajos de plomo
tienen un mayor efecto en los adultos con problemas de rinon y de alta presion sanguinea que en los adultos sanos.
El plomo se almacena en los huesos y puede ser dispersado mas tarde en la vida. Durante el embarazo, el bebe
recibe plomo proveniente de los huesos maternos lo cualpuede afectar el desarrollo de su cerebro.
Fuentes del piomo
El plomo es un metal comiin que se encuentra en el medio ambiente. El agua potable es una posible
fuente de exposicion al plomo. Las fuentes principales de la exposicion al plomo radican en la pintura que
contiene plomo, la tierra o el polvo contaminado con plomo y ciertos materiales de fontaneria. Ademas, el
plomo puede encontrarse en ciertos tipos de ceramica, peltre, accesorios de laton, alimentos y de productos
cosmeticos. Otras fuentes incluyen la exposicion en el lugar de trabajo y la exposicion asociada con ciertos
pasatiempos (es posible transportar plomo en la ropa o los zapatos). El plomo se halla en algunos juguetes,
equipos de parques infantiles y en ciertas joyas metalicas para ninos.
Los grifos, los accesorios y las valvulas de laton, inclusive las que se anuncian estar "sin plomo", pueden
contribuir al plomo en el agua potable. En la actualidad la ley permite que los accesorios de uso final de
laton, tales como los grifos, cuyo tenor puede tener hasta 8 por ciento de plomo, puedan etiquetarse "sin
plomo".
La EPA calcula que de 10 a 20 por ciento de la exposicion posible de una persona al plomo puede provenir
Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
35
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
del agua potable. Los infantes que consumen mayormente formula para bebes mezclada con agua que contiene
plomo pueden recibir del agua potable hasta entre 40 y 60 por ciento de su exposici6n al plomo.
No se olvide que existen otras fuentes de plomo tales como la pintura con contenido de plomo, el polvo de
plomo y el plomo en la tierra. Lave las manos de sus hijos y los juguetes a menudo ya que pueden entrar en
contacto con el polvo y la suciedad que contienen plomo.
Medidas que usted puede emprender para reducir su exposition al plomo en el
agua
1. Deje correr el agua para eliminar el plomo. Si no se ha utilizado agua en varias horas, deje correr el agua
unos 15 a 30 segundos para eliminar el plomo de la tuberia interior [or insert a different flushing time if
your system has representative data indicating a different flushing time would better reduce lead exposure
in your community and if the State Primacy Agency approves the wording] o hasta que se enfrfe o alcance
una temperatura constante antes de utilizar el agua para beber o cocinar. [It is likely that systems with lead
service lines will need to collect data to determine the appropriate flushing time for lead service lines.][
2. Utilice agua fria para cocinar y para preparar la formula para bebes. No cocine ni beba agua del grifo
de agua caliente ya que el plomo se disuelve mas facilmente en agua caliente. No utilice el grifo de agua
caliente para preparar la formula para bebes.
3. No hierva el agua para eliminar plomo. El agua hervida no reduce el plomo.
4. Busque otras fuentes o formas de tratar el agua. Usted puede comprar agua en botellas o un filtro
de agua. Lea el paquete y cerciorese de que el filtro se halla aprobado para reducir plomo. Asegiirese de
mantener y de reemplazar el dispositivo filtrante conforme a las instrucciones del fabricante para proteger
la calidad del agua.
5. Haga analizar la sangre de sus hijos. Pongase en contacto con el departamento de salud de su zona o con
su proveedor de atencion medica para saber como puede obtener un analisis de sangre de su hijo si es que
le preocupa una posible exposicion.
£Que paso? cQue se esta haciendo?
[Insert information about how and when the exceedance was discovered in your facility and provide
information on the source(s) of lead in the drinking water, in known.]
[Insert information about what your system is doing to reduce lead levels in your facility.]
[Insert information about the history of lead levels in tap water samples in your facility. For example, have
they declined substantially over time? Have they been low and risen recently? Is there a known reason for any
lead level changes?]
Para mayor informacion
Lldmenos al [insertyour water system's phone number]. Para mayor informacion acerca de la reduction de exposicion
al plomo en su hogary los efectos del plomo en la salud dirijase alsitio Internet de EPA en www.efa.gov/lead, llame
al centra national de informacion sobre el plomo National Lead Information Center marcando el 1-800-424-LEAD
(424-5323), 6 el mimero de teleasistencia de-la Ley de Agua Potable Segura 1-800-426-4791, o bien consulte a su
proveedor de atencion medica.
[Include the name of your system and the date that the information is being distributed, along with the state
water system ID, somewhere on the notice.]
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
3 6 service lines might affect the flushing time.
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Public Education Brochure
Read the package to be sure the filter is
approved to reduce lead or contact NSF
International at 800-NSF-8010 or n<".v.tpi!.;j-'.<\'/!t'Ct(i, or contact vour health care
provider.
[We recommend you include the name of your
system and the date that the information is being
distributed, along with the state water system
ID, somewhere on the notice.]
Lead
in
Drinking
Water
[You may
add your
logo here
The United States Environmental Protection
Agency (EPA) and [insert name of water
supplier here] are concerned about lead in
your drinking water. Although moat
buildings have very low levels of lead in
their drinking water, some buildings in the
facility have lead levels above the EPA
fiction level of 15 parts per billion (ppb), or
0.015 milligrams of lead per liter of water
(mg/L). Under Federal law we are required
to have a program in place to minimize lead
in your drinking water by [insert date when
corrosion control win be completed for
your system).
This program includes:
1. Corrosion control treatment (treating
the water to make it less likely that lead
will dissolve into the water);
2. Source water treatment (removing any
lead that is in the water at the time it
leaves our treatment facility); and
3. A public education program.
We' are also required to replace the
portion of each lead service line that we
own if the line contributes lead
concentrations of more than 15 ppb after
we have completed the comprehensive
treatment program. If you have any
questions about how we are carrying out
the requirements of the lead regulation
please give us a call al [insert water
system's phone number here].
This brochure also explains the simple
steps you can take to protect yourself by
reducing >our exposure to lead in
drinking water.
Important Information about Lend in Vour
Drinking Water
[Insert name of water system] found elevated
levels of lead in drinking water in some
homes/buildings. Lead can cause serious health
problems, especially for pregnant women and
young children. Please read this information
closely to see what you can do to reduce lead in
your drinking water.
HEALTH EFFECTS OF LEAD
Lead can cause serious health problems if loo
much enters your body from drinking water or
other sources. It can cause damage to the brain
and kidneys, and can interfere with the
production of red blood cells that carry oxygen
to all pans of your body. The greatest risk of
lead exposure is to infants, young children, and
pregnant women. Scientists have linked I he
effects of lead on the brain with towered 1Q in
children. Adults with kidney problems and high
blood pressure can be affected by low levels of
lead more than healthv adults. Lead is stored in
the bones and it can be released later in life.
During pregnancy, the child receives lead from
the mother's bones, which may affect, brain
development.
SOURCES OF LEAD
Lead is a common metal found in the
environment. Drinking water is one possible
source of load exposure. The main sources of
lead exposure are lead-based paint and lead-
contaminated dust or soil, and some plumbing
materials. In addition, lead can be found in
certain types of pottery, pewter, brass fixtures
food, and cosmetics. Other sources include
exposure in the work place and exposure from
certain hobbies (lead can be carried on clothing
or shoes). Lead is also found in some toys, some
playground equipment, and some children's
metal jewelry.
Brass faucets, fittings, and valves, including
those advertised as "lead-free," may contribute
lead to drinking water. The law currently allows
end-use brass fixtures, such as faucets, with up
to 8 percent lead to be labeled as "lead-free."
[Insert utility specific information describing your
e.g. "The
water from XX Reservoir does not contain lead" or
"Community X does not have any lead in its source
water or water mains in the street."] When waler is in
contact with pipes [or service lines], and plumbing
containing lead for several hours, the lead may enter
drinking water
EPA estimates that 10 to 20 percent of a
person's potential exposure to lead may come
from drinking water. Infants who consume
mostly formula mixed with lead-containing
water can receive 40 to 60 percent of their
exposure to lead from drinking water.
Don't forget about other sources of lead such as
lead paint, lead dust, and lead in soil. Wash your
children's hands and toys often as they can
come into contact with din and dust containing
lead.
STEPS YOU CAN TAKE TO REDUCE
YOUR EXPOSURE TO LEAD IN YOUR
WATER
t. Run your water to flush out lead. Run
water for 15-30 seconds to flush lead from
interior plumbing [or insert a different flushing
time if your system has representative data
indicating a different flushing time
OK would better reduce lead exposure in
f:" "'j-A your community and if the State
fv, ,/J Primacy Agency approves the
'ording] or until it
, becomes cold or reaches a
steady temperature before
using it for drinking or
^ cooking, if it hasn't been
used for several hours. [It is
likely that systems with lead service lines will
need to collect data to determine the appropriate
Hushing time for lead service lines.]'
2. Use cold water for cooking
and preparing baby formula.
Do not cook with or drink
water from the hot water tap;
lead dissolves more easily into
hot water. Do not use water
from the hot water tap to make
baby formula.
3. Do not boil water to re
water will not reduce lead.
nove lead Boiling
4. Look for alternative sources
or treatment of water. You
may want to consider purchasing
a water filter or bottled water.
Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
37
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Public Education Brochure (Spanish)
Pongase en Contacto NSF International en 800-
NSF-8010 o yor;v.(!s;'.;jri; para la informacion en
estandares de interpretation para filtros de agua.
5. Haga analizar la sangre de sus hijos. P6ngase
en contacto COD el departamento de salud de su
zona o con su proveedor de atencion medic a para
saber como puede obtener un aualisis de sangre de
su hijo si es que le preocupa una posible
exposition.
tQUEPASO? tQUESEESTA
HACIENDO?
[Insert information about how and when the
exceedance was discovered in your facility
and provide information on the sources) of
lead in the drinking water, if known.)
(Insert information about what your system
is doing to reduce lead levels in your facility.)
{Insert information about the history of lead
levels in tap water samples in your facility.
For eiample, have they declined substantially
over time? Have they been low and risen
recently? Is there a known reason far any
lead level changes?)
PARA MAYOR INFORMACI6N
Llamenos at [Insert Number] (if applicable) o
visiia nuesiro sitio Web [insert Web site Here].
Para mayor information acerca de la reduction
de exposition diploma en su hogary los efectos
del plomo en la salud dirijase al sitio Internet de
EPA en -v^v,., ^=,5 .:.-.= ,% i< .w o bien consulte a su
proveedor de atencion medico.
[We recommend you include the name of your
system and the date that the information is being
distributed, along with the water system ID.
somewhere on the notice.]
Plomo en
Agua
Potable
La Agencia de Protection del Medio
Ambiente de los Estados Unidos (EPA) y
[insert name of water supplier here) esta
preocupada por el piomo en su agua potable.
Aunque la mayor parte de edificios tengan
muy bajo niveles del plomo en su agua
potable, algunos edificios en la comunidad
tienen niveles de plomo entima del nivel de
action EPA de 15 partes por mil millones
(ppb) o 0.015 miligramos del plomo por litro
del agua (mg/L). Conforme a la ley Federal se
requiere que nosotros tengamos un programa
potable por [insert date when corrosion
control will be completed for your systemf.
Esie programa incluye:
1. El tratamiento de control de corrosion
(tratando el echar agua para hacerio menos
probablemente que el plomo se disolvera en
el echar agua);
2. El tratamiento de agua de la fuente
(quilando cualquier plomo que esta en el
agua entonces esto deja nuestra instalacion
de tratamiento);
3. Un programa de education publico.
Tambien se requiere que nosotros sustituyamos
la parte de cada linea de servicio de plomo que
poseemos si la linea contribuye concentraciones
de plomo de mas de 15 ppb despues de que
hemos completado el programa de tratamiento.
Si usted tiene alguna pregunta sobre como
realizamos las exigencias de la regulation de
plomo por favor llamenos en [insert water
system's phone number].
Este folleto lambien explica los pasos simples
que usted puede tomar para protegerse
reduciendo su exposition para conducir en el
agua potable.
1NFORMACION IMPORTANTE ACERCA
DEL PLOMO EN SU AGl'A POTABLE
{Insert name oj water svstem] ha encontrado
altos niveles de plomo en el agua potable de
algunos domicilios y edificios. El plomo puede
caasar serios problemas a la salud,
especialmente a las mujeres cncinlas y a los
ninos pequenos. Se ruega lea esta information
alentamente para ver que puede hucer para
reducir el piomo en su agua potable.
EFECTOS DEL PLOMO EN LA SALUD
El plomo puede causar serios problemas de salud
si cantidades excesivas provertientes del agua
potable, u otras fuentes. se introducen en su
cuerpo. Puede danar al cerebro y a los rinnnes y
lambien puede interferir en la production de
globules rojos tjue transporian oxigeno a todas
las partes de su cuerpo. El riesgo mas seno de
exposition al plomo es para los infantes, los ninos
de baja edady las mujeres encintas. Los
cieniijicos han conectado los efectos del plomo en
el cerebro con coeficientes de inieligencia mas
reducidos en los ninos. Niveles bajos de plomo
tienen un mayor efecto en los adultos con
problemas de rifion y de alia presion sanguinea
que en los adultos sanos. El plomo se almacena en
los huesos y puede ser dtspersado mas tarde en la
vida. Durante el embarazo, el bebe recibe plomo
proveniente de los huesos maternos to cual puede
afectar el desarrollo de su cerebro.
FUENTES DEL PLOMO
El plomo es un metal comun que se encucnlra en
el medio ambiente. El agua potable es una posible
fuente de exposition al plomo. Las fuenles
principales de la expo sic ion al plomo radican en la
pintura que contiene plomo. la tierra o el polvo
contaminado con plomo y ciertos materiales de
fonianeria. Ademas, el plomo puede encontrarse
en ciertos tipos de c era mica, pelt re, accesorios de
latdn, alimentos y de productos cosmeiicos. Otras
fuenles incluyen la exposition en el lugar de
trabajo y la exposition asociada con ciertos
pasatiempos (es posible transportar plomo en la
ropa o los zapatos). El plomo se halla en algunos
juguetes, equipos de parques in fan tiles y en ciertas
joyas metalicas para ninos.
Los grifos. los accesorios y las valvulas de I a ion,
inclusive las que se anuncian estar ''sin plomo",
pueden contribuir al plomo en el agua potable. En
la actualidad la ley permite que los accesorios de
uso final de la ton, tales como los grifos, cuyo
tenor puede tener hasta 8 por ciento de plomo,
puedan etiquelarse "sin plomo".
[Insert utility specific information describing your
community's source water - e.g. 'The source of
water from XX Reservoir does not contain lead"
or "Community X does no I have any lead in its
source water or water mains in the street."]
Cuando el agua esta en el contacto con tubos [o
lineas de servicio) o fontaneria que contiene el
plomo para varios durante varias horas, el plomo
puede entrar en el agua potable.
La EPA calcula que de 10 a 20 por ciento de la
exposition posible de una persona al plomo puede
provenir del agua potable. Los infantes que
consumen mayormenle formula para bebes
mezclada con agua que contiene plomo pueden
recibir del agua potable hasta entre 40 y 60 por
ciento de su expo sic ion al plomo.
No se olvide que existen otras fuentes de plomo
tales como la pintura con contenido de plomo. el
polvo de plomo y el plomo en la tierra. Lave las
manos de sus hijos y los juguetes a menudo ya que
pueden entrar en contacto con el polvo y la
suciedad que conlienen plomo.
MEDIDAS QUE USTED PUEDE
EMPRENDER PARA REDUCIR SU
EXPOSICION AL PLOMO EN EL AGUA
I. Deje correr el agua para eliminar el plomo.
Si no se ha utilizado agua en varias horas, deje
correr el agua unos 15 a 30 segundos para eliminar
el plomo de la tuberia interior [or insert a different
flushing time if your system has
'|) representative data indicating a
/ t^ different flushing time would better
* i reduce lead exposure in your
~* community and if the State Primacy
Agency approves the wording] o hasta que se
enfrie o alcance una temperatura cons tan te antes
de utilizar el agua para beber o cocinar. [It is
likely that systems with lead service lines will
need to collect data to determine the appropriate
flushing time for lead service lines.]1
2. Utilice agua Ma para
cocinar y para preparar la
formula para bebes. No cocine
ni beba agua del grifo de agua
caliente ya que el plomo se
djsuelve mas facilmente en agua
caliente. No utilice el grifo de
agua caliente para preparar la ft
ila para bebes.
3. No hierva el agua para eliminar plomo. El
agua hervida no reduce el plomo. ^^^^^
4. Busque otras fuentes o
formas de tratar el agua. Usted
puede comprar agua en botellas o
un fiilro de agua. Lea el paquete y
cerciorese de que el filtro se halla
aprobado para reducir plomo.
Asegiirese de manlener y de
reemplazar el disposilivo filtraute
conforme a las instrucciones del fabricante para
proteger la calidad del agua
'Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
lThe bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
38
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Public Education Poster
Important Information about Lead in Your Drinking Water
[Insert name of water system] found elevated levels of lead in drinking water in some homes/buildings. Lead can cause serious
health problems, especially for pregnant women and young children. Please read this information closely to see what you can do to
reduce lead in your drinking water.
Health Effects of Lead • Steps Vnu Can lake lo Reduce
^^ Exposure to Lead in Water
Lead can cause serious health problems
if too much enters your body from
drinking water or other sources. It can
cause damage, to the brain and kidneys,
and can interfere with the production of
red blood cells that carry oxygen to all
parts of your body. The greatest risk of
lead exposure is to infants, young
children, and pregnant women. Scientists
have linked the effects of lead on the
brain with loweredIQ in children. Adults
with kidney problems and high blood
pressure can be affected by low levels of
lead more than healthy adults. Lead is
stored in the bones and it can be
released later in life. During pregnancy,
the child receives lead from the mother's
bones, which may affect brain
development.
Lead is a common metal found in the
environment. Drinking water is one
possible source of lead exposure. The
main sources of lead exposure are lead-
based paint and lead-contaminated dust
or soil, and some plumbing materials. In
addition, lead can be found in certain
types of pottery, pewter, brass fixtures,
food, and cosmetics. Other sources
include exposure in the work place and
exposure from certain hobbies (lead can
be carried on clothing or shoes). Lead is
found in some toys, some playground
equipment, and some children's metal
jewelry.
Brass faucets, fittings, and valves,
including those advertised as "lead-free,"
may contribute lead to drinking water.
The law currently allows end-use brass
fixtures, such as faucets, with up to 8
percent lead to be labeled as "lead-free."
[Insert utility specific information
describing your community's source
water - e.g. "The source of water from
XX Reservoir does not contain lead" or
"Community X does not have any lead in
its source water or water mains in the
street."] When water is in contact with
pipes [or service lines], and plumbing
containing lead for several hours, the
lead may enter drinking water.
EPA estimates that 10 to 20 percent of a
person's potential exposure to lead may
come from drinking water. Infants who
consume mostly formula mixed with
lead-containing water can receive 40 to
60 percent of their exposure to lead from
drinking water. Don't forget about other
sources of lead such as lead paint, lead
dust, and lead in soil. Wash your
children's hands and toys often as they
can come into contact with dirt and dust
containing lead.
1. Run your water to flush out lead.
Run water for 15-30 seconds
to flush lead from interior
plumbing [or insert a different
flushing time if
your system has
representative data
indicating a
different flushing
""" time would better
reduce lead exposure in your community
and if the State Primacy Agency
approves the wording] or until it
becomes cold or reaches a steady
temperature before using it for drinking
or cooking, if it hasn't been used for
several hours. [It is likely that systems
will need to collect data to determine the
appropriate flushing time for lead service
lines.]'
2. Use cold water for
cooking and preparing
baby formula. Do not
cook with or drink water
from the hot water tap;
lead dissolves more
easily into hot water. Do not use water
from the hot water tap to make baby
formula.
3. Do not boil water to remove lead.
Boiling water will not reduce lead.
4. Look for alternative sources or
treatment of water. You may want to
consider purchasing a water filter or
bottled water. Read the package to be
sure the filter is approved to reduce lead
or contact NSF International at 800-NSF-
8010 or -.\v-.^.^\.-.n--f, for
information on performance
standards for water filters.
Be sure to maintain and
replace a filter device in
accordance with the
manufacturer's instructions
to protect water quality.
5. Get your child's blood tested.
Contact your local health department or
healthcare provider to find out how you
can get your child tested for lead, if you
are concerned about exposure.
What happened3^(
Whal is being dime?
[Insert information about how and when
the exceedance was discovered in your
facility and provide information on the
source(s) of lead in the drinking water, if
known.]
[Insert information about what your
system is doing to reduce lead levels in
your facility.]
[Insert information about the history of
lead levels in tap water samples in your
facility. For example, have they declined
substantially over time? Have they been
low and risen recently? Is there a known
reason for any lead level changes.]
For More Information
Call us at [Insert Number] (if
applicable) or visit our Web site at
{insert Web site Here]. For more
information on reducing lead exposure
around your home/building and the
health effects of lead, visit EPA 's Web
site at \v\v\v.ttpa.gov/fai.td, or contact
your health care provider.
[We recommend you include the name of
your system and the date that the
information is being distributed, along
with the state water system ID,
somewhere on the notice.]
Customizable versions of these templates are available fot download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
39
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Public Education Poster (Spanish)
[Insert name of water system] ha encontrado altos niveles de plomo en el agua potable de algunos domicilios y edificios. El plomo
puede causar series problemas a la salud, especialmente a las mujeres encintas y a los ninos pequenos. Se ruega lea esta
informacidn atentamente para ver que puede hacer para redutir el plomo en su agua potable.
Elmos del plomo ea la salud
El plomo puede causar serios problemas
de salud si cantidades excesivas
provenientes del agua potable, u otras
fuentes, se introducen en su cuerpo.
Puede danar al cerebro y a los rinones y
tambien puede interferir en la
production de globulos rojos que
transportan oxigeno a todas las paries
de su cuerpo. El riesgo mas serio de
exposition al plomo es para los infantes,
los ninos de baja edad y las mujeres
encintas. Los cientificos Han conectado
los efectos del plomo en el cerebro con
coeficientes de inteligencia mas
reducidos en los ninos. Niveles bajos de
plomo tienen un mayor efecto en los
aditltos con problemas de rinon y de aha
presion sanguinea que en los adultos
sanos. El plomo se almacena en los
huesos y puede ser dispersado mas tarde
en la vida. Durante el embarazo, el bebe
recibe plomo proveniente de los huesos
maternos lo cual puede afectar el
desarrollo de su cerebro.
::Fwirt«s -dct plows-
El plomo es un metal comun que se
encuentra en el medio ambiente. El agua
potable es una posible fuente de
exposicion al plomo. Las fuentes
principals de la exposicion al plomo
radican en la pintura que contiene plomo,
la tierra o el polvo contaminado con
plomo y ciertos materiales de fontaneria.
Ademas, el plomo puede encontrarse en
ciertos tipos de ceramica, peltre,
accesorios de laton, alimentos y de
productos cosmeticos. Otras fuentes
incluyen la exposicion en el lugar de
trabajo y la exposicion asociada con
ciertos pasatiempos (es posible
transportar plomo en la ropa o los
zapatos). El plomo se halla en algunos
juguetes, equipos de parques infantiles y
en ciertas joyas metalicas para ninos.
Los grifos, los accesorios y las valvulas
de laton, inclusive las que se anuncian
estar "sin plomo", pueden contribuir al
plomo en el agua potable. En la
actualidad la ley permite que los
accesorios de uso final de laton, tales
como los grifos, cuyo tenor puede tener
hasta 8 por ciento de plomo, puedan
etiquetarse "sin plomo".
[Insert utility specific information
describing your community's source
water - e.g. "The source of water from
XX Reservoir does not contain lead" or
"Community X docs not have any lead in
its source water or water mains in the
street."] Cuando e! agua esta en el
contacto con tubos [o lineas de servicio]
o fontaneria que contiene el plomo para
varios durante varias horas, el plomo
puede enlrar en el agua potable.
La EPA calcula que de 10 a 20 por ciento
de la exposicion posible de una persona
potable. Los infantes que consumen
mayormente formula para bebes
mezclada con agua que contiene plomo
pueden recibir del agua potable hasta
entre 40 y 60 por ciento de su exposicion
al plomo.
No se olvide que existen otras fuentes de
plomo tales como la pintura con
contenido de plomo, el polvo de plomo y
el plomo en la tierra. Lave las manos de
sus hijos y los juguetes a menudo ya que
pueden entrar en contacto con el polvo y
la suciedad que contienen plomo.
Mtrilidas que asted puo interior [or insert a
' * different flushing
a lime if your system
**" has representative
data indicating a different flushing time
would better reduce lead exposure in
your community and if the State Primacy
Agency approves the wording] o hasta
que se enfrie o alcance una temperature
constante antes de utilizar el agua para
beber o cocinar. [It is likely that systems
with lead service lines will need to
collect data to determine the appropriate
flushing time for lead service lines.] '
2. Utilice agua fria para
cocinar y para preparar
la formula para bebes.
No cocine ni beba agua
del grifo de agua caliente
ya que el plomo se
disuelve mas facilmente en agua caliente.
No utilice el grifo de agua caliente para
preparar la formula para bebes.
3. No hierva el agua para eliminar
plomo. El agua hervida no reduce el
plomo.
4. Busque otras fuentes o for mas de
tratar el agua. Usted puede comprar
agua en botellas o un filtro de agua. Lea
el paquete y cerciorese de que el filtro se
halla aprobado para reducir plomo.
Asegurese de mantener y de reemplazar
el dispositivo filtrante
conforme a las instrucciones
del fabricante para proteger
la calidad del agua. Pongase
en Contacto NSF
Internacional en 800-NSF-
8010 o www.nsf.org para la
informacion en estandares
de interpretacion para filtros
de agua.
5. Haga analizar la sangre de sus hijos.
puede obtener un analisis de sangre de su
hijo si es que le preocupa una posible
exposicion.
[Insert information about how and when
the exceedance was discovered in your
facility and provide information on the
source(s) of lead in the drinking water, if
known.]
[Insert information about what your
system is doing to reduce lead levels in
your facility.]
[Insert information about the history of
lead levels in tap water samples in your
facility. For example, have they declined
substantially over time? Have they been
low and risen recently? Is there a known
reason for any lead level changes.]
t?ant mayor Information
Lldmenos al [insert your water system 's
phone number]. Para mayor informacion
acerca de la reduction de exposition al
plomo en su hogar y los efectos del
plomo en la salud dirijase al sitio
Internet de EPA en www.cpa.gnv/lead,
llame al centre nacional de informacion
sobre el plomo National Lead
Information Center marcando el 1-800-
424-LEAD (424-5323), 6 el numero de
teleasistencia de la Ley de Agua Potable
Segura 1-800-426-4791, o bien consulte
a su proveedor de atencion medico.
[We recommend you include the name of
your system and the date that the
information is being distributed, along
with the water system ID, somewhere on
the notice.]
40
"Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might afreet the flushing time.
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Consumer Notice of Tap Water Results Template
(Information in italics is required/mandatory language and cannot be changed}
[Select the appropriate number from the 2 possible options]
Dear (Consumer's Name),
As you may know, [Insert name of your facility] is also a public water system because we are responsible for
providing you with water at this location and ensuring that the drinking water we provide to you meets state
and federal standards. The following table provides information on the tap location, date, and water sample
result.
Drinking Water Sample for Lead1
Location
Cafeteria Sink
2400 Corridor Fountain 1
2400 Corridor Fountain 2
Science Room Sink
Boys Bathroom
Girls Bathroom
Date
7/17/08
7/17/08
7/17/08
7/19/08
7/1 9/08
7/19/08
Result
6 ppb
4 ppb
11 ppb
2 ppb
1 ppb
5 ppb
1. The 90th percentile value for our water system is below the lead action level of 15 parts per billion.
What Does This Mean?
Under the authority of the Safe Drinking Water Act, the U.S. Environmental Protection Agency (EPA) set
the action level for lead in drinking water at 15 ppb. This means utilities must ensure that, water from the
taps used for human consumption do not exceed this level in at least 90 percent of the sites sampled (90th
percentile value). The action level is the concentration of a contaminant which, if exceeded, triggers treatment
or other requirements which a water system must follow. If water from the tap does exceed this limit, then the
utility must take certain steps to correct the problem. Because lead may pose serious health risks, the EPA set
a Maximum Contaminant Level Goal (MCLG) of zero for lead. The MCLG is the level of a contaminant in
drinking water below which there is no known or expected risk to health. MCLGs allow for a margin of safety.
What Are The Health Effects of Lead?
Lead can cause serious health problems if too much enters your body from drinking water or other sources.
It can cause damage to the brain and kidneys, and can interfere with the production of red blood cells that
carry oxygen to all parts of your body. The greatest risk of lead exposure is to infants, young children, and
pregnant women. Scientists have linked the effects of lead on the brain with lowered IQ in children. Adults
with kidney problems and high blood pressure can be affected by low levels of lead more than healthy adults.
Lead is stored in the bones, and it can be released later in life. During pregnancy, the child receives lead
from the mother's bones, which may affect brain development.
'Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
'This table is provided for illustrative purposes only. Systems should insert their own sampling locations and data.
41
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
What Are The Sources of Lead?
The primary sources of lead exposure for most children are deteriorating lead-based paint, lead contaminated
dust, and lead contaminated residential soil. Exposure to lead is a significant health concern, especially
for young children and infants whose growing bodies tend to absorb more lead than the average adult.
Although our facility's lead levels were below the action level, if you are concerned about lead exposure in
your home, parents should ask their health care providers about testing children to determine levels of lead
in their blood.
What Can I Do To Reduce Exposure to Lead in Drinking Water?
Although the test results were below EPA's action level, you may still want to take steps to further reduce
your exposure.
> Run your water to flush out lead. If water hasn't been used for several hours, run water for 15-30
seconds to flush out interior plumbing [or insert a different flushing time if your system has representative
data indicating a different flushing time would better reduce lead exposure in your facility and if the
Primary Agency approves the wording] or until it becomes cold or reaches a steady temperature before
using it for drinking or cooking. [It is likely that systems with lead service lines will need to collect data to
determine the appropriate flushing time for lead service lines.]l
*• Use cold water for cooking and preparing baby formula.
^ Do not boil water to remove lead.
For More Information
Call us at [insert your water system's phone number]. For more information on reducing lead exposure
around your home and the health effects of lead, visit EPA's Web site at www.epa.gov/lead, call the National
Lead Information Center at 800-424-LEAD, or contact your health care provider.
'The bracketed language does not need to be included, as worded, in your materials, it is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
42
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Consumer Notice of Tap Water Results Template
(Information in italics is required/mandatory language and cannot be changed]
[Select the appropriate number from the 2 possible options]
Dear (Consumer's Name),
As you may know, [Insert name of your facility] is also a public water system because we are responsible
for providing you with water at this location and ensuring that the drinking water we provide to you
meets state and federal standards. The following table provides information on the tap location, date, and
water sample result.
Drinking Water Sample for Lead1
Location
Cafeteria Sink
2400 Corridor Fountain 1
2400 Corridor Fountain 2
Science Room Sink
Boys Bathroom
Girls Bathroom
Date
7/17/08
7/17/08
7/17/08
7/1 9/08
7/19/08
7/1 9/08
Result
6 ppb
4 ppb
11 ppb
2 ppb
1 ppb
5 ppb
2. The 90th percentile value for our water system is greater than the lead action level of 15 parts per billion.
What Does This Mean?
Under the authority of the Safe Drinking Water Act, the U.S. Environmental Protection Agency (EPA) set
the action level for lead in drinking water at 15 ppb. This means utilities must ensure that water from the
taps used for human consumption do not exceed this level in at least 90 percent of the sites sampled (90th
percentile result). The action level is the concentration of a contaminant which, if exceeded, triggers treatment
or other requirements which a water system must follow. If water from the tap does exceed this limit, then the
utility must take certain steps to correct the problem. Because lead may pose serious health risks, the EPA set
a Maximum Contaminant Level Goal (MCLG) of zero for lead. The MCLG is the level of a contaminant in
drinking water below which there is no known or expected risk to health. MCLGs allow for a margin of safety.
We are taking a number of steps to correct the problem. We will begin sampling for lead every 6 months so
we can closely monitor the lead levels in our water system. In addition, we will initiate a Public Education
campaign to ensure that people who drinking water in our facility know about the action level exceedance,
understand the health effects of lead, the sources of lead and actions they can take to reduce exposure to
leads in drinking water. We will also monitor our source water, initiate controls to reduce the corrosivity
of our water (corrosive water can cause lead to leach from plumbing materials that contain lead) and [if
appropriate] initiate lead service line replacement. We strongly urge you to take the steps below to reduce
your exposure to lead in drinking water.
'This table is provided for illustrative purposes only. Systems should insert their own sampling locations and data.
43
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
What Are The Health Effects of Lead?
Lead can cause serious health problems if too much enters your body from drinking water or other sources.
It can cause damage to the brain and kidneys, and can interfere with the production of red blood cells that
carry oxygen to all parts of your body. The greatest risk of lead exposure is to infants, young children, and
pregnant women. Scientists have linked the effects of lead on the brain with lowered IQ in children. Adults
with kidney problems and high blood pressure can be affected by low levels of lead more than healthy adults.
Lead is stored in the bones, and it can be released later in life. During pregnancy, the child receives lead
from the mother's bones, which may affect brain development. If you are concerned about lead exposure
at this facility or in your home, you may want to ask your health care providers about testing children to
determine levels of lead in their blood.
What Are The Sources of Lead?
Although most lead exposure occurs when people eat paint chips and inhale dust, or from contaminated soil,
EPA estimates that 10 to 20 percent of human exposure to lead may come from lead in drinking water. Lead
is rarely found in source water, but enters tap water through corrosion of plumbing materials. Buildings built
before 1986 are more likely to have lead pipes, fixtures and solder.
What Can I Do To Reduce Exposure to Lead in Drinking Water?
>• Run your water to flush out lead. If water hasn't been used for several hours, run water for 15-30
seconds to flush out interior plumbing [or insert a different flushing time if your system has representative
data indicating a different flushing time would better reduce lead exposure in your facility and if the
Primacy Agency approves the wording] or until it becomes cold or reaches a steady temperature before
using it for drinking or cooking. [It is likely that systems with lead service lines will need to collect data to
determine the appropriate flushing time for lead service lines.]'
> Use cold water for cooking and preparing baby formula.
^ Do not boil water to remove lead.
For More Information
Call us at [insert your water system's phone number]. For more information on reducing lead exposure
around your home and the health effects of lead, visit EPA's Web site at www.epa.gov/lead, call the National
Lead Information Center at 800-424-LEAD, or contact your health care provider.
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
44
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Consumer Notice of Tap Water Results Template
(Spanish)
(Information in italics is required/mandatory language and cannot be changed)
[Select the appropriate number from the 2 possible options]
Estimado/a (Consumer's Name),
Es posible que ya sepa que [Insert name of your facility] es tambien un sistema de agua piiblico debido a que
nos incumbe brindarle agua a esta ubicacion y verificar que el agua potable que le entregamos cumple con
las normas estatales y federales. El siguiente cuadro brinda informacion acerca de la ubicacion del grifo, asi
como la fecha y el resultado del muestreo de agua.
Analisis del plomo en el agua potable1
Lugar
Fregadero de la cafeteria
Fuente de agua 1 del pasillo 2400
Fuente de agua 2 del pasillo 2400
Fregadero del salon de ciencias
Cuarto de bano de los ninos
Cuarto de bano de las ninas
Fecha
17/7/08
17/7/08
17/7/08
19/7/08
19/7/08
19/7/08
Resultado
6 ppb
4 ppb
11 ppb
2 ppb
1 ppb
5 ppb
1 . El valor de percentil 90 de nuestro sistema de agua, se halla bajo el nivel de accion de plomo de 1 5 panes
por mil millones.
^Que significa?
Conforme a la autoridad de la Ley de Agua Potable Segura, la Agencia de Proteccion del Medio Ambiente
(Environmental Protection Agency, o EPA por sus siglas en ingles) de los Estados Unidos establecio a 1 5
ppb el nivel de accion para el plomo en el agua potable. Esto significa que los servicios piiblicos deben
asegurarse que el agua de los grifos a fines de consumo humano no exceda dicho nivel en como mfnimo el
90 por ciento de hogares analizados (valor de percentil 90). El nivel de accion significa una concentration
de contaminante que una vez excedida provoca el tratamiento u otros requisites que debe acatar un sistema de
agua. Si el agua de grifo si excede dicho limite, el servicio piiblico debe entonces emprender ciertas medidas
para corregir el problema. Debido a que el plomo puede conllevar series riesgos para la salud, la EPA ha
establecido un Objetivo de Nivel Maximo de Contaminante (MCLG por sus siglas en ingles) de cero para el
plomo. El MCLG es el nivel de un contaminante en el agua potable cuyo valor menor no presenta ningun riesgo
conocido o previsto para la salud. Los niveles MCLG ofrecen un margen de seguridad.
afecta el plomo a la salud?
El plomo puede causar series problemas de salud si cantidades excesivas provenientes del agua potable, u
otras fuentes, se introducen en su cuerpo. Puede danar al cerebro y a los rinones y tambien puede interferir
en la produccion de globules rojos que transportan oxigeno a todas las partes de su cuerpo. El riesgo mas
"Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
This table is provided for illustrative purposes only. Systems should insert their own sampling locations and data.
45
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
serio de exposicion al plomo es para los infantes, los nines de baja edad y las mujeres encintas. Los cientificos
han conectado los efectos del plomo en el cerebro con coeficientes de inteligencia mas reducidos en los ninos.
Niveles bajos de plomo tienen un mayor efecto en los adultos con problemas de rinon y de alta presion
sangufnea que en los adultos sanos. El plomo se almacena en los huesos y puede ser dispersado mas tarde
en la vida. Durante el embarazo, el bebe recibe plomo proveniente de los huesos maternos lo cual puede
afectar el desarrollo de su cerebro. Si la exposicion al plomo en este centre o en su hogar es un tema que le
preocupa puede consultar con su proveedor de atencion medica acerca de un analisis de sangre de los ninos
que enfoque el nivel de plomo.
^Como afecta el plomo a la salud?
El plomo puede causar serios problemas de salud si cantidades excesivas provenientes del agua potable, u
otras fuentes, se introducen en su cuerpo. Puede danar al cerebro y a los rinones y tambien puede interferir
en la produccion de globulos rojos que transportan oxigeno a todas las partes de su cuerpo. El riesgo mas
serio de exposicion al plomo es para los infantes, los ninos de baja edad y las mujeres encintas. Los cientificos
han conectado los efectos del plomo en el cerebro con coeficientes de inteligencia mas reducidos en los ninos.
Niveles bajos de plomo tienen un mayor efecto en los adultos con problemas de rinon y de alta presion
sanguinea que en los adultos sanos. El plomo se almacena en los huesos y puede ser dispersado mas tarde en
la vida. Durante el embarazo, el bebe recibe plomo proveniente de los huesos maternos lo cual puede afectar
el desarrollo de su cerebro.
^Cuales son las fuentes del plomo?
Las fuentes principales de la exposicion al plomo para la mayoria de ninos radican en la pintura que contiene
plomo y que se deteriora, el polvo contaminado con plomo y en la tierra residencial contaminada con
plomo. La exposicion al plomo es de especial importancia para la salud, especialmente para los ninos de baja
edad y para los infantes cuyos cuerpos crecientes tienen tendencia a absorber mayores cantidades de plomo
que un adulto corriente. Aunque los niveles de plomo de nuestro centre se hallaron debajo del nivel de
accion, si siente inquietud por la exposicion al plomo en su hogar, se recomienda que los padres consulten
a sus proveedores de atencion medica acerca de un analisis de sangre que enfoque niveles de plomo en los
ninos.
puedo hacer yo para reducir la exposicion al plomo en el agua de grifo?
Aunque los resultados del analisis se hallan debajo del nivel de accion establecido por la EPA, es posible que
usted desee emprender medidas que reduzcan su nivel de exposicion aiin mas.
>• Deje correr el agua para eliminar el plomo. Si no se ha utilizado agua en varias horas, deje correr el
agua unos 1 5 a 30 segundos para eliminar el plomo de la tuberia interior [or insert a different flushing
time if your system has representative data indicating a different flushing time would better reduce lead
exposure in your community and if the State Primacy Agency approves the wording] o hasta que se enfrie
o alcance una temperatura constante antes de utilizar el agua para beber o cocinar. [It is likely that systems
with lead service lines will need to collect data to determine the appropriate flushing time for lead service
lines.] !
> Utilice agua fria para cocinar y para preparar la formula para bebes.
> No hierva el agua para eliminar plomo.
Para mayor informacion
Llamenos al [insert your water system's phone number]. Para mayor informacion acerca de la reduccion de
exposicion al plomo en su hogar y los efectos del plomo en la salud din'jase al sitio Internet de EPA en www.
epa.gov/lead, llame al centro nacional de informacion sobre el plomo National Lead Information Center
marcando el 1-800-424-LEAD (424-5323) o bien consulte a su proveedor de atencion medica.
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Consumer Notice of Tap Water Results Template
(Spanish)
(Information in italics is required/mandatory language and cannot be changed)
[Select the appropriate number from the 2 possible options]
Estimado/a (Consumer's Name),
Es posible que ya sepa que [Insert name of your facility] es tambien un sistema de agua pubiico debido a que
nos incumbe brindarle agua a esta ubicacion y verificar que el agua potable que le entregamos cumple con
las normas estatales y federales. El siguiente cuadro brinda informacion acerca de la ubicacion del grifo, asi
como la fecha y el resultado del muestreo de agua.
Analisis del plomo en el agua potable1
Lugar
Fregadero de la cafeteria
Fuente de agua 1 del pasillo 2400
Fuente de agua 2 del pasillo 2400
Fregadero del salon de ciencias
Cuarto de bano de los nifios
Cuarto de bano de las ninas
Fecha
17/7/08
17/7/08
17/7/08
1 9/7/08
19/7/08
19/7/08
Resultado
6 ppb
4 ppb
11 ppb
2 ppb
1 ppb
5 ppb
2. El valor de percentil 90 de nuestro sistema de agua, se halla por encima del nivel de accion de plomo de
15 partes por mil millones.
^Que significa?
Conforme a la autoridad de la Ley de Agua Potable Segura, la Agencia de Proteccion del Medio Ambiente
(Environmental Protection Agency, o EPA por sus siglas en ingles) de los Estados Unidos establecio a 15
ppb el nivel de accion para el plomo en el agua potable. Esto significa que los servicios piiblicos deben
asegurarse que el agua de los grifos a fines de consumo humano no exceda dicho nivel en como minimo el
90 por ciento de hogares analizados (valor de percentil 90). El nivel de accion significa una concentration
de contaminante que una vez excedida provoca el tratamiento u otros requisites que debe acatar un sistema de
agua. Si el agua de grifo si excede dicho li'mite, el servicio pubiico debe entonces emprender ciertas medidas
para corregir el problema. Debido a que el plomo puede conllevar series riesgos para la salud, la EPA ha
establecido un Objetivo de Nivel Maximo de Contaminante (MCLG por sus siglas en ingles) de cero para el
plomo. El MCLG es el nivel de un contaminante en el agua potable cuyo valor menor no presenta ningiin riesgo
conocido o previsto para la salud. Los niveles MCLG ofrecen un margen de seguridad.
Hemos emprendido ciertas medidas para corregir este problema. Empezaremos con el analisis de plomo
cada 6 meses con el fin de monitorear de cerca los niveles de plomo en nuestro sistema de agua. Ademas,
iniciaremos una campana de Educacion piiblica que permita cerciorarse de que las personas que beben agua
en nuestras instalaciones se hallan conscientes de la excedencia en el nivel de accion, comprenden como
'Customizable versions of these templates are available for download at: www.epa.gov/safewater/lcrmr/compliancehelp.html
This table is provided for illusrrative purposes only. Sysrems should insert rheir own sampling locations and data.
47
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
el plomo afecta la salud, las fuentes de plomo y las acciones que pueden emprender con el fin de reducir
la exposicion al plomo en el agua potable. Tambien monitorearemos nuestra agua potable, estableceremos
controles cuyo fin es reducir la corrosividad de nuestra agua (el agua corrosiva puede disolver el plomo
de los materiales que lo contengan) e [si es pertinente] iniciaremos el reemplazo de lineas de servicio. Le
aconsejamos seriamente de emprender las medidas a continuation para reducir su nivel de exposicion al
plomo en el agua potable.
afecta el plomo a la salud?
El plomo puede causar series problemas de salud si cantidades excesivas provenientes del agua potable, u
otras fuentes, se introducen en su cuerpo. Puede danar al cerebro y a los rinones y tambien puede interferir
en la production de globulos rojos que transportan oxigeno a todas las partes de su cuerpo. El riesgo mas
serio de exposicion al plomo es para los infantes, los ninos de baja edad y las mujeres encintas. Los cientfficos
han conectado los efectos del plomo en el cerebro con coeficientes de inteligencia mas reducidos en los ninos.
Niveles bajos de plomo tienen un mayor efecto en los adultos con problemas de rinon y de aha presion
sangumea que en los adultos sanos. El plomo se almacena en los huesos y puede ser dispersado mas tarde
en la vida. Durante el embarazo, el bebe recibe plomo proveniente de los huesos maternos lo cual puede
afectar el desarrollo de su cerebro. Si la exposicion al plomo en este centre o en su hogar es un tema que le
preocupa puede consultar con su proveedor de atencion medica acerca de un analisis de sangre de los ninos
que enfoque el nivel de plomo.
^Cuales son las fuentes del plomo?
Aunque la mayor pane de exposicion al plomo ocurre cuando la gente ingiere escamas de pintura o aspira
polvo contaminado, la EPA considera que de 1 0 a 20 por ciento de la exposicion humana al plomo puede
deberse al plomo en el agua potable. Raramente existe plomo en el agua de fuente, sino que se introduce en
el agua de grifo debido a la corrosion de los materiales de fontaneria. Las casas construidas antes de 1986
suelen a tener tuberfas, accesorios y soldaduras de plomo.
^Que puedo hacer yo para reducir la exposicion al plomo en el agua de grifo?
> Deje correr el agua para eliminar el plomo. Si no se ha utilizado agua en varias horas, deje correr el
agua unos 1 5 a 30 segundos para eliminar el plomo de la tuberia interior [or insert a different flushing
time if your system has representative data indicating a different flushing time would better reduce lead
exposure in your community and if the State Primacy Agency approves the wording] o hasta que se enfn'e
o alcance una temperatura constante antes de utilizar el agua para beber o cocinar. [It is likely that systems
with lead service lines will need to collect data to determine the appropriate flushing time for lead service
lines.]1
> Utilice agua fria para cocinar y para preparar la formula para bebes.
> No hierva el agua para eliminar plomo.
Para mayor informacion
Llamenos al [insert your water system's phone number] . Para mayor informacion acerca de la reduction de
exposicion al plomo en su hogar y los efectos del plomo en la salud dirijase al sitio Internet de EPA en www.
epa.gov/lead, llame al centro nacional de informacion sobre el plomo National Lead Information Center
marcando el 1-800-424-LEAD (424-5323) 6 bien consulte a su proveedor de atencion medica.
'The bracketed language does not need to be included, as worded, in your materials. It is designed to alert systems that, where applicable, lead
service lines might affect the flushing time.
48
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Appendix C
Contacts and Additional Resources
-------
Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Federal Informational Sources
^ EPA's Web site on Lead: www.epa.gov/lead
^ EPA's Web site on Lead in Drinking Water: www.epa.gov/safewater/lead
>• EPA's Web site on Reducing Lead in Drinking Water in Schools and Day Care Centers: www.epa.gov/
safewater/schools.
^ Centers for Disease Control and Prevention's Web site on Lead: www.cdc.gov/lead
> National Lead Information Center Hotline: (800) 424-LEAD
> EPA's Safe Drinking Water Hotline: (800) 426-4791
State Drinking Water and Lead Poisoning Prevention
Informational Sources
State
Lead in Drinking Water Program
Lead Poisoning Prevention Program
Alabama Alabama Department of Environmental
Management, Water Supply Branch
Phone:(334)271-7700
Web site: www.adem.state.aI.us/WaterDivision/
Drinking/DWMainlnfo.htm
Alaska Alaska Department of Environmental Conservation,
Division of Environmental Health, Drinking Water
and Wastewater Program
Phone: (907) 269-7647
Web site: www.dec.state.ak.us/eh/dw/
Arizona Arizona Department of Environmental Quality,
Drinking Water Section
Phone:(602)771-2300
Toll-free Phone: (800) 234-5677
Web site: www.azdeq.gov/environ/water/dw/
Arkansas Arkansas Department of Health and Human
Services, Division of Engineering
Phone:(501)661-2623
Web site: http://www.healthyarkansas.com/eng/
index.html
California California Department of Public Health, Division of
Drinking Water and Environmental Management
Phone: (916) 449-5600
Web site: www.cdph.ca.gov/programs/Pages/
ddwem.aspx
Colorado Colorado Department of Public Health and
Environment, Water Quality Control Division
Phone: (303) 692-3500
Web site: www.cdphe.state.co.us/wq/index.html
Connecticut Connecticut Department of Public Health, Water
Supplies Section
Phone: (860). 509-7333
Web site: www.dph.state.ct.us/BRS/Water/DWD.
htrn
Alabama Department of Public Health, Bureau of
Family Health Services, Childhood Lead Poisoning
Prevention Program
Phone: (334) 206-2966
Web site: www.adph.org/aclppp
Alaska Department of Health and Social Services,
Division of Public Health, Section of Epidemiology
Phone: (907) 269-8086
Web site: www.epi.hss.state.ak.us/eh/defauit.strn
Arizona Department of Health Services, Office of
Environmental Health, Lead Poisoning Prevention
Program
Phone: (602)364-3118
Web site: www.azdhs.gov/phs/oeh/invsurv/Iead/
index.htm
Arkansas Department of Health, Lead Based Paint
Program
Phone: 501-661-2000
Web site: www.healthyarkansas.com/faq/faqjead.
html
California Department of Health Services, Childhood
Lead Poisoning Prevention Branch
Phone: (510)620-5600
Web site: www.dhs.ca.gov/childlead/
Colorado Department of Public Health and
Environment, Lead Poisoning Prevention
Phone:(303)739-1123
Web site: www.cdphe.state.co.us/dc/lead/index.
html
Connecticut Department of Public Health, Lead
Poisoning Prevention and Control Program
Phone: (860) 509-7299
Web site: www.ct.gov/dph/cwp/view.
asp?a=3140&q=387550
50
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Delaware Delaware Health and Social Services, Division of
Public Health, Environmental Evaluation Branch,
Office of Drinking Water
Phone: (302) 741-8630
Web site: www.dhss.delaware.gov/dhss/dph/hsp/
odw.html
Florida Florida Department of Environmental Protection,
Drinking Water Program
Phone: (850) 245-8336
Web site: www.dep.state.fl.us/water/
drinkingwater/index.htm
Georgia Georgia Department of Natural Resources,
Environmental Protection Division, Water Resource
Branch
Phone: (404) 675-6232
Web site: www.georgiaepd.org/Documents/wpb.
html
Hawaii Hawaii Department of Health, Environmental
Management Division
Phone: (808) 586-4258
Web site: www.hawaii.gov/health/
environmental/water/sdwb/index.htm!
Idaho Idaho Department of Environmental Quality,
Division of Environmental Quality, Drinking Water
Program
Phone: (208) 373-0291
Web site: www.deq.idaho.gov/water/prog_
issues/drinking jwater/overview.cfm
Delaware Health and Social Services, Division of
Public Health, Office of Lead Poisoning Prevention
Phone: (302) 744-4546
Web site: www.dhss.delaware.gov/dph/hsp/lead.
html
Florida Department of Health, Division of
Environmental Health, Bureau of Community
Environmental Health, Childhood Lead Poisoning
Prevention Program
Phone: (850) 245-4250
Web site: www.doh.state.fl.us/environrnent/
community/lead/
Georgia Department of Human Resources, Division of
Public Health, Childhood Lead Poisoning Prevention
Program
Phone: (404) 463-3754
Web site: http://health.state.ga.us/programs/lead/
Hawaii Department of Health, Maternal and Child
Health Branch
Phone: (808) 733-9022
Web site: http://hawaii.gov/health/family-child-
health/mchb/index.html
Idaho Division of Health and Welfare, Bureau of
Community and Environmental Health, Indoor
Environment Program
Phone: (800) 926-2588
Web site: www.healthandwelfare.idaho.gov/
portal/alias Rainbow/lang en-US/tabID 3392/
DesktopDefauIt.aspx
Illinois Illinois EPA, Division of Public Water Supplies
Phone:(217)785-8653
Web site: www.epa.state.il.us/water/
Indiana Indiana Department of Environmental
Management, Office of Water Quality
Phone:(317)232-8670
Web site: www.in.gov/idem/programs/water/
index.html
Iowa Iowa Department of Natural Resources, Water
Supply Program
Phone: (515)725-0282
Web site: www.iowadnr.com/water/drinking/
index.html
Kansas Kansas Department of Health and Environment,
Bureau of Water, Public Water Supply Section
Phone: (785) 296-5500
Web site: www.kdheks.gov/pws/
Kentucky Kentucky Department of Environmental Protection,
Division of Water, Water Supply Branch
Phone: (502) 564-3410 ext. 552
Web site: www.water.ky.gov/dw/
Illinois Department of Public Health, Childhood Lead
Poisoning
Phone:(217)782-3517
Web site: www.idph,state.il.us/public/hb/hblead.
htrn
Indiana Department of Health, Children's Lead
Poisoning Prevention
Phone:(317)233-1325
Web site: www.in.gov/isdh/programs/lead/index.
htm
Iowa Department of Public Health, Bureau of Lead
Poisoning Prevention
Phone: (800) 972-2026
Web site: www.idph.state.ia.us/eh/lead__poisoning_
prevention.asp
Kansas Department of Health and Environment,
Healthy Homes and Lead Hazard Prevention Program
Phone: (866)-865-3233
Web site: www.kdheks.gov/lead/
Kentucky Department of Public Health, Center for
Health and Family Services, Adult and Child Health,
Maternal and Child Health, Child Lead Poisoning
Prevention Program
Phone:(502)564-2154
Web site: http://chfs.ky.gov/dph/ach/mch/clppp.
htm
51
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Louisiana Louisiana Department of Health and Hospitals,
Office of Public_ Health, Center for Environmental
and Health Services, Safe Drinking Water Program
Phone: (225) 342-9500
Web site: www.dhh.louisiana.gov/
offices/?ID=238
Maine Maine Department of Health and Human Services,
Drinking Water Program
Phone: (207) 287-2070
Web site: www.maine.gov/dhhs/eng/water/
Maryland Maryland Department of the Environment, Water
Supply Program
Phone: (410) 537-3702
Web site: www.mde.state.md.us/Programs/
WaterPrograms/Water_Supply/index.asp
Massachusetts Massachusetts Department of Environment,
Drinking Water Program
Phone:617-292-5770
Web site: www.mass.gov/dep/water/drinking.
htm
Michigan Michigan Department of Environmental Quality,
Water Bureau
Phone:(517)241-1300
Web site: www.michigan.gov/deqwater
Minnesota Minnesota Department of Health, Drinking Water
Protection Section
Phone: (651)201-4700
Web site: www.health.state.mn.us/divs/eh/water/
index.html
Mississippi Mississippi State Department of Health, Water
Supply Division
Phone: (601) 576-7518
Web site: www.msdh.state.ms.us/msdhsite/_
static/44,0,76,html
Missouri Missouri Department of Natural Resources, Division
of Environmental Quality, Public Drinking Water
Branch
Phone:(800)361-4827
Website: www.dnr.mo.gov/env/wpp/dw-index.
htm
Montana Montana Department of Environmental Quality,
Public Water Supply Program
Phone: (406) 444-4400
Web site: www.deq.state.mt.us/wqinfo/pws/
index.asp
Nebraska Nebraska Department of Health and Human
Services, Environmental Health Services Section,
Public Water Supply Program
Phone:(402)471-2306
Web site: www.hhs.state.ne.us/enh/pwsindex.
htm
Louisiana Department of Health and Hospitals, Office
of Public Health, Center for Preventive Health, Genetic
Diseases, Childhood Lead Poisoning Prevention
Programs
Phone:(504)219-4413
Web site: www.dhh.Iouisiana.gov/offices/page.
asp?ID=263&DetaiI=6296
Maine Department of Health and Human Services,
Division of Environmental Health, Environmental
and Occupational Health Programs, Childhood Lead
Program
Phone: (207) 287-8671
Web site: http://maine.gov/dhhs/eohp/lead/
Maryland Department of the Environment, Lead
Poisoning Prevention Program
Phone: (800)776-2706
Web site: www.mde.state.md.us/programs/
landprograms/leadcoordination/index.asp
Massachusetts Office of Health and Human Services,
Department of Public Health, Childhood Lead
Poisoning Prevention Program
Phone: (800) 532-9571
Web site: www.rnass.gov/?page!D=eohhs2ter
minal&L=5&LO=Home&L1=Government&L2
= Departments+and+Divisions&L3 = Departm
ent+of+PubIic+Health&L4=Programs+and+
Services+A+-+J&sid=Eeohhs2&b=terminalc
ontent&f=dph_environmental_Iead_g_clppp_
about&csid=Eeohhs2
Michigan Department of Community Health,
Childhood Lead Poisoning Prevention Program
Phone:(517)335-8885
Web site: www.michigan.gov/rndch/0,1607,7-132-2
942_4911_4913—• .OO.html
Minnesota Department of Health, Lead Poisoning
Prevention
Phone:(651)201-4620
Web site: www.health.state.mn.us/divs/eh/lead/
index.html
Mississippi State Department of Health, Childhood
Lead Poisoning Prevention Program
Phone:(601)576-7447
Web site: www.msdh.state.ms.us/msdhsite/_
static/41,0,176.html
Missouri Department of Health and Senior Services,
Childhood Lead Poisoning Prevention Program
Phone: (573) 526-4911
Web site: www.dhss.mo.gov/ChildhoodLead/
Montana Department of Public Health and Human
Services, Lead Program
Phone: (406) 444-5622
Web site: www.dphhs.mt.gov/epht/lead,shtml
Nebraska Department of Health and Human Services,
Lead-Based Paint Program
Phone:(402)471-0386
Web site: www.dhhs.ne.gov/puh/enh/feadpaint/
leadindex.htm
52
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Nevada Nevada Bureau of Health Protection Services,
Division of Environmental Protection, Bureau of
Safe Drinking Water
Phone: (775) 687-9520
Web site: http://ndep.nv.gov/bsdw/index.htm
New New Hampshire Department of Environmental
Hampshire Services, Drinking Water and Ground Water
Bureau, Drinking Water Source Protection Program
Phone:(603)271-3503
Web site: www.des.state.nh.us/dwspp
New Jersey New Jersey Department of Environmental
Protection, Division of Water Supply, Bureau of
Safe Drinking Water
Phone: (609)292-5550
Web site: www.state.nj.us/dep/watersupply/
safedrnk.htm
New Mexico New Mexico Environmental Department, Drinking
Water Bureau
Phone: (877) 654-8720 (Toll-free)
Web site: www.nmenv.state.nm.us/dwb/dwbtop.
html
Southern Nevada Health District, Childhood Lead
Poisoning Prevention Program
Phone:(702)759-1000
Web site: www.southernnevadahealthdistrict.org/
clppp/index.htrn
New Hampshire Department of Health and Human
Services, Childhood Lead Poisoning Prevention
Program
Phone: (603)271-4507
Web site: www.dhhs.state.nh.us/DHHS/CLPPP/
default.htm
New Jersey Department of Health and Senior Services,
Family Health Services, Childhood Lead Prevention
Program
Phone: (609) 292-7837
Web site: www.state.nj.us/health/fhs/newborn/
lead.shtml
New Mexico Department of Health, Environmental
Health Epidemiology Bureau, Lead Poisoning
Prevention Program
Phone: (888) 878-8992
Web site: www.health.state.nm.us/eheb/lead.html
New York New York Department of Health, Drinking Water New York Department of Health, Bureau of Child and
Protection Program ' Adolescent Health, Lead Program
Phone: (800) 458-1158 Phone: (518) 474-2084
Website: http://health.state.ny.us/environmental/Web site: www.nyhealth.gov/environmental/lead/
lead/leadwtr. htm
North Carolina North Carolina Department of the Environment and North Carolina Department of Environment and
Natural Resources, Public Water Supply Section Natural Resources, Children's Environmental Health
Phone: (919) 733-2321 Branch, Childhood Lead Poisoning Prevention
Web site: www.deh.enr.state.nc.us/pws/index.htmPhone: (919) 715-5237
Web site: www.deh.enr.state.nc.us/ehs/Children_
Health/Lead/lead.html
North Dakota
Ohio
Oklahoma
Oregon
North Dakota Department of Health, Drinking WaterNorth Dakota Department of Health, Lead Based Paint
Program Phone: (701) 328.5188
Phone: (701) 328-5211 Web site: www.health.state.nd.us/aq/iaq/lbp/index.
Web site: www.health.state.nd.us/MF/dw.html htm
Ohio EPA, Division of Drinking and Ground Waters
Phone: (614)644-2752
Web site: www.epa.state.oh.us/ddagw/
Oklahoma Department of Environmental Quality,
Water Quality Division
Phone:(405)702-8100
Web site: www.deq.state.ok.us/WQDNew/
Oregon Department of Human Services, Public
Health Division, Drinking Water Program
Phone:(971)673-0405
Web site: www.oregon.gov/DHS/ph/dwp/
Ohio Department of Health, Lead Poisoning Prevention
Phone: (877) 668-5323
Web site: www.odh.ohio.gov/odhPrograms/dspc/
Sp_p rev/I p_p re v1 .aspx
Oklahoma Department of Health, Childhood Lead
Poisoning Prevention Program
Phone:(405)271-6617
Web site: www,ok.gov/health/Child_and_Farniiy_
Health/Screening,_Speciai_Services_and__Soorier_
Start/Oklahoma_Childhood_Lead_Poisoning_
Prevention_Program/index.html
Oregon Department of Human Services, Public Health
Division, Lead Poisoning Prevention Program
Phone: (971)673-0440 ,
Web site: www.oregon.gov/DHS/ph/iead/index.shtmi
53
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Pennsylvania
Pennsylvania Department of Environmental Pennsylvania Department of Health, Lead Poisoning
Protection, Bureau of Water Supply and Wastewater Prevention and Control Program
Management Phone: (800) 440-5323
Phone: (717) 787-9637 Web site: www.dsf.health.state.pa.us/health/cwp/
Website: www.depweb.state.pa.us/watersupply/ view,asp?a=179&q=2Q1197
cwp/view.asp?a=1251&Q=448745&watersupp!y
Nav=|30131|
Puerto Rico
Rhode Island
Puerto Rico Department of Health, Water Supply
Supervision Program
Phone:(787)767-8181
Web site: www.salud.gov.pr/Pages/default.aspx
Rhode Island Department of Health, Office of
Drinking Water Quality
Phone:(401)222-6867
Web site: www.health.state.ri.us/environment/
dwq/index.php
South Carolina South Carolina Department of Health and
Environmental Control, Bureau of Water
Phone: (803) 898-4300
Web site: www.scdhec.net/water/html/dwater.
html
South Dakota South Dakota Department of Environment and
Natural Resources, Drinking Water Program
Phone: (605) 773-3754
Web site: www.state.sd.us/DENR/des/drinking/
dwprg.htm
Tennessee
Texas
Utah
Tennessee Department of Environment and
Conservation, Division of Water Supply
Phone:(615)532-0191
Web site: www.state.tn.us/environrnent/dws/
Texas Commission on Environmental Quality,
Drinking Water and Water Availability
Phone:(512)239-4691
Web site: www.tceq.state.tx.us/nav/util_water/
Puerto Rico Department of Health
Phone: (787) 274-7676
Web site: www.salud.gov.pr/Pages/default.aspx
Rhode Island Department of Health, Childhood Lead
Poisoning Prevention Program
Phone: (800) 942-7434
Web site: www.health.state.ri.us/Iead/index.php
South Carolina Department of Health and
Environmental Control, Women's and Children's
Services, Childhood Lead Poisoning Prevention
Program
Phone: (866) 466-5323
Web site: www.scdhec.gov/health/mch/wcs/ch/lead.
htm
EPA Region 8 Lead Program
Phone:(303)312-6966
Web site: www.epa.gov/region8/toxics_pesticides/
leadpnt/index.html
Tennessee Department of Health, Childhood Lead
Poisoning Prevention Program
Phone: (615)741-7305
Web site: http://health.state.tn.us/lead/index.htm
Texas Department of State Health Services, Childhood
Lead Poisoning Prevention Program
Phone:(800)588-1248
Web site: www.dshs.state.tx.us/lead/defauit.shtm
Utah Department of Environmental Quality, Division Utah Department of Environmental Quality, Office of
of Drinking Water Epidemiology, Child Blood Lead Epidemiology and
Phone: (801) 536-4200 Surveillance
Web site: www.drinkingwater.utah.gov/ Phone: (801) 538-6191
Web site: http://health.utah.gov/epi/enviroepi/
abies98/child.htrn
Vermont
Virginia
Washington,
DC
Vermont Department of Environmental
Conservation, Water Supply Division
Phone:802-241-3400
Toll-free: 800-823-6500
Website: www.vermontdrinkingwater.org/
Virginia Department of Health, Office of Drinking
Water
Phone: (804) 864-7500
Web site: www.vdh.virginia.gov/DrinkingWater/
Consumer/
DC Department of Health, Environmental Health
Administration, Water Quality Division
Phone:(202)535-2190
Web site: http://doh.dc.gov/doh/cwp/
view,a,1374,Q,586624,dohNav_GID,1811,.asp
EPA Web site on Lead in DC Drinking Water:
http://www.epa.gov/dclead/
Vermont Department of Health, Health Protection
Division, Lead Surveillance Program
Phone: (802) 865-7786
Web site: http://healthvermont.gov/enviro/lead/lead.
aspx
Virginia Department of Health, Office of Family
Health Services, Childhood Lead Poisoning Prevention
Program
Phone: (804) 864-7694
Web site: www.vahealth.org/leadsafe/
DC Department of Health, Lead Poisoning Prevention
Program
Phone:(202)442-9216
Web site: http://doh.dc.gov/doh/site/default.asp
54
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Washington
West Virginia
Wisconsin
Wyoming
Washington Department of Health, Division of
Environmental Health, Office of Drinking Water
Phone:(360)236-3100
Web site: www.doh.wa.gov/ehp/dw/
West Virginia Department of Health and Human
Services, Environmental Engineering Division
Phone:(304)558-6715
Web site: www.wvdhhr.org/oehs/eed/
Washington Department of Health, Division of
Environmental Health, Office of Environmental Health
Assessments
Phone: (800) 909-9898
Web site: www.doh.wa.gov/ehp/lead/default.htm
West Virginia Department of Health and Human
Services, Bureau of Public Health, Radiation, Toxics,
and Air Division
Phone:(304)558-6716
Web site: www» wvdhhr.org/rtia/lead.asp
Wisconsin Department of Natural Resources, Bureau Wisconsin Department of Health and Family Services,
of Drinking Water and Groundwater Lead-Safe Wisconsin
Phone: (608) 266-2621 Phone: (608) 261-6876
Web site: www.dnr.state.wi.us/org/water/dwg/ Web site: www.dhfs.state.wi.us/lead/
U.S. EPA Region 8 Drinking Water Program Wyoming Department of Health, Preventive Health
Phone:(303)312-6337 and Safety Division, Lead Poisoning Prevention
Web site: http://epa.gov/region8/water/dwhome/ Program
wycon.htmi Phone: (307) 777-6015
Web site: http://wdh.state.wy.us/PHSD/lead/index.
html
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Resources to Locate Organizations in Your Service
Area
For a list of organizations in your service area, waters systems should consult with their local public health
agency first, as they may have lists of the following organizations in your area. However, the Web sites below
have directories where you can input your location to find surrounding organizations.
^ Local Public Health Agencies
Contact your state or local county government
National Association of County and City Health Officials, Local Public Health Agency Index
http://lhadirectory.naccho.org/phdir/
^ Public and Private Schools or School Boards
US Department of Education, Institute for Education Sciences, National Center for Education Statistics
http://nces.ed.gov/globallocator/
> Women, Infants, and Children (WIC) and Head Start programs
US Department of Agriculture, Food and Nutrition Service, WIC State Agency Contacts
www.fiis.usda.gov/wic/Contacts/ContactsMenu.HTM
US Department of Health and Human Services, Head Start Locator
http://eclkc.ohs.acf.hhs.gov/hslc/HeadStartOflfices
^ Public and Private Hospitals and Medical clinics
Contact your local health agency
^ Pediatricians
American Academy of Pediatrics Referral Service www.aap.org/referral/
American Board of Pediatrics www.abp.org/ABPWebSite/
^ Family Planning Clinics
Contact your local health agency
*• Local Welfare Agencies
Contact your local health agency
^ Licensed childcare centers
National Child Care Association www.nccanet.org
^ Public and private preschools
US Department of Education, Institute for Education Sciences, National Center for Education Statistics
http://nces.ed.gov/globallocator/
> Obstetricians-Gynecologists and Midwives
American College of Obstetricians and Gynecologists, Physician Lookup
www.acog.org/member-lookup/
American College of Nurse-Midwives www.midwife.org/find.cfm
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Publications
Regulatory Publications
Environmental Protection Agency, 40 CFR 141 and 142 - Drinking Water Regulations; Maximum
Contaminant Level Goals and National Primary Drinking Water Regulations for Lead and Copper; Final
Rule (72 FR 57782, October 10,2007). This Federal Register Notice and further information is available
at http://www.epa.gov/safewater/lcrmr/index.html.
Guidance Documents
"Lead and Copper Rule: Revised Quick Reference Guide for Schools and Child Care Facilities that are
Regulated Under the Safe Drinking Water Act." US Environmental Protection Agency, Office of Water,
Washington, DC. October 2005, EPA 816-F-05-030. This document is available at
http://www.epa.gov/safewater/schools/.
"Lead and Copper Rule: Revised Quick Reference Guide." US Environmental Protection Agency, Office of
Water, Washington, DC. June 2008, EPA 816-F-08-018. This document is available at
http://www.epa.gov/safewater/lcrmr/.
"How to Determine Compliance with Optimal Water Quality Parameters as Revised by the Lead and
Copper Rule Minor Revisions." US Environmental Protection Agency, Office of Water, Washington, DC.
February 2001, EPA 815-R-99-019. This document is available at http://www.epa.gov/safewater/lcrmr/.
Risk Communications
"AWWA Public Communications Toolkit." American Water Works Association." This document is available
at http://www.awwa.org/Government/Content.cfm?ItemNumber=3851&navItemNumber=3852.
Public Information and Fact Sheets
"Water Health Series: Filtration Facts." US Environmental Protection Agency, Office of Water, Washington,
DC. September 2005, 816-K-05-002. This document is available at http://www.epa.gov/safewater/.
"Is There Lead in my Drinking Water?: You can Reduce the Risk of Lead Exposure from Drinking Water"
US Environmental Protection Agency, Office of Water, Washington, DC. February 2005, EPA
816-F-05-001. This document is available in English and Spanish at
http://www.epa.gov/safewater/lead/leadfactsheet.html.
"Controlling Lead in Drinking Water for Schools and Day Care Facilities: A Summary of State Programs."
US Environmental Protection Agency, Office of Water, Washington, DC. July 2004, EPA-810-R-04-001.
This document is available at http://www.epa.gov/safewater/lcrmr/.
"Tap Into Prevention: Drinking Water Information for Health Care Providers." US Environmental
Protection Agency, Office of Water, Washington, DC. August 2004, EPA 816-C-04-001. This video is
available in DVD and VHS format at http://www.epa.gov/safewater/healthcare/index.html.
"Water on Tap: What you Need to Know." US Environmental Protection Agency, Office of
Water, Washington, DC. October 2003, EPA 816-K-03-007. This document is available in English,
Spanish and Chinese at http://www.epa.gov/safewater/wot/index.html.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
"Is There Lead in the Drinking Water?: You Can Reduce the Risk of Lead Exposure from Drinking Water
in Educational Facilities" US Environmental Protection Agency, Office of Water, Washington DC. April
2002, 903-FO1-002. This document is available at
http://www.epa.gov/safewater/lead/.
"Is There Lead in my Drinking Water?: You Can Reduce the Risk of Lead Exposure from Drinking Water in
Your Home." US Environmental Protection Agency, Office of Water, Washington, DC. February 2005,
EPA 816-F-05-001. This document is available at
http://www.epa.gov/ogwdw/lead/leadfactsheet.html.
"Drinking Water from Household Wells." US Environmental Protection Agency, Office of Water,
Washington, DC. January 2002, EPA 816-K-02-003. This document is available at
http://www.epa.gov/safewater/privatewells/booklet/index.html.
"Lead and Copper Rule: Short-Term Revisions and Clarifications Training." US Environmental Protection
Agency, Drinking Water Academy, Washington, DC. April 2008. This presentation is available at
http://www.epa.gov/safewater/lcrmr/.
"Children and Drinking Water Standards." US Environmental Protection Agency, Office of Water,
Washington, DC. December 1999, 815-K-99-001. This document is available at
http://www.epa.gov/safewater/kids/kidshealth/.
"Drinking Water and Health: What You Need to Know!" US Environmental Protection Agency, Office of
Water, Washington, DC. October 1999, EPA 816-K-99-001. This document is available in English and
Spanish at http://www.epa.gov/safewater/dwh/index.html.
CDC Publications
"Preventing Lead Poisoning in Young Children." Center for Disease Control and
Prevention, Atlanta, GA. August 2005. This document is available at
http://www.cdc.gov/nceh/lead/publications/pub_Reas.htm.
"Managing Elevated Blood Lead Levels Among Young Children: Recommendations from the Advisory
Committee on Childhood Lead Poisoning Prevention." Center for Disease Control and Prevention,
Atlanta, GA. March 2002. This document is available at
http://www.cdc.gov/nceh/lead/CaseManagement/caseManage_main.htm.
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Appendix D
Lead and Copper Rule Public
Education Requirements—
Federal Regulatory Language
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
Lead and Copper Rule Short-Term Revisions and
Clarifications that Relate to Public Education
Requirements
§141,85 Public education and supplemental monitoring requirements.
All water systems must deliver a consumer notice of lead tap water monitoring, results to persons served by
the water system at sites that are tested, as specified in paragraph (d) of this section. A water system that
exceeds the lead action level based on tap water samples collected in accordance with §141.86 shall deliver
the public education materials contained in paragraph (a) of this section in accordance with the requirements
in paragraph (b) of this section. Water systems that exceed the lead action level must sample the tap water of
any customer who requests it in accordance with paragraph (c) of this section.
(a) Content of written public education materials.
(1) Community water systems and Non-transient non-community water systems. Water systems must
include the following elements in printed materials (e.g., brochures and pamphlets) in the same order as
listed below. In addition, paragraphs (a)(l)(i) through (ii) and (a)(l)(vi) must be included in the materials,
exactly as written, except for the text in brackets in these paragraphs for which the water system must
include system-specific information. Any additional information presented by a water system must be
consistent with the information below and be in plain language that can be understood by the general
public. Water systems must submit all written public education materials to the State prior to delivery.
The State may require the system to obtain approval of the content of written public materials prior to
delivery.
(i) IMPORTANT INFORMATION ABOUT LEAD IN YOUR DRINKING WATER. [INSERT
NAME OF WATER SYSTEM] found elevated levels of lead in drinking water in some homes/buildings.
Lead can cause serious health problems, especially for pregnant women and young children. Please read
this information closely to see what you can do to reduce lead in your drinking water.
(ii) Health effects of lead. Lead can cause serious health problems if too much enters your body from
drinking water or other sources. It can cause damage to the brain and kidneys, and can interfere with
the production of red blood cells that carry oxygen to all parts of your body. The greatest risk of lead
exposure is to infants, young children, and pregnant women. Scientists have linked the effects of lead
on the brain with lowered IQ in children. Adults with kidney problems and high blood pressure can be
affected by low levels of lead more than healthy adults. Lead is stored in the bones, and it can be released
later in life. During pregnancy, the child receives lead from the mother's bones, which may affect brain
development.
(iii) Sources of Lead.
(A) Explain what lead is.
(B) Explain possible sources of lead in drinking water and how lead enters drinking water. Include
information on home/building plumbing materials and service lines that may contain lead.
(C) Discuss other important sources of lead exposure in addition to drinking water (e.g., paint).
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
(iv) Discuss the steps the consumer can take to reduce their exposure to lead in drinking water.
(A) Encourage running the water to flush out the lead.
(B) Explain concerns with using hot water from the tap and specifically caution against the use of
hot water for preparing baby formula.
(C) Explain that boiling water does not reduce lead levels.
(D) Discuss other options consumers can take to reduce exposure to lead in drinking water, such as
alternative sources or treatment of water.
(E) Suggest that parents have their child's blood tested for lead.
(v) Explain why there are elevated levels of lead in the system's drinking water (if known) and what the
water system is doing to reduce the lead levels in homes/buildings in this area.
(vi) For more information, call us at [INSERT YOUR NUMBER] [(IF APPLICABLE), or visit our Web
site at [INSERT YOUR WEB SITE HERE]]. For more information on reducing lead exposure around
your home/building and the health effects of lead, visit EPA's Web site at http://www.epa.gov/lead or
contact your health care provider.
(2) Community water systems. In addition to including the elements specified in paragraph (a)(l) of this
section, community water systems must:
(i) Tell consumers how .to get their water tested.
(ii) Discuss lead in plumbing components and the difference between low lead and lead free.
(b) Delivery of public education materials.
(1) For public water systems serving a large proportion of non-English speaking consumers, as determined
by the State, the public education materials must contain information in the appropriate language(s)
regarding the importance of the notice or contain a telephone number or address where persons served
may contact the water system to obtain a translated copy of the public education materials or to request
assistance in the appropriate language.
(2) A community water system that exceeds the lead action level on the basis of tap water samples
collected in accordance with §141.86, and that is not already conducting public education tasks under this
section, must conduct the public education tasks under this section within 60 days after the end of the
monitoring period in which the exceedance occurred:
(i) Deliver printed materials meeting the content requirements of paragraph (a) of this section to all
bill paying customers.
(ii) (A) Contact customers who are most at risk by delivering education materials that meet the
content requirements of paragraph (a) of this section to local public health agencies even
if they are not located within the water system's service area, along with a cover letter
that encourages distribution to all the organization's potentially affected customers or community
water system's users. The water system must contact the local public health agencies directly by
phone or in person. The local public health agencies may provide a specific list of additional
community based organizations serving target populations, which may include organizations outside
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
the service area of the water system. If such lists are provided, systems must deliver education
materials that meet the content requirements of paragraph (a) of this section to all organizations on
the provided lists.
(B) Contact customers who are most at risk by delivering materials that meet the content
requirements of paragraph (a) of this section to the following organizations listed in 1 through 6
that are located within the water system's service area, along with an informational notice that encourages
distribution to all the organization's potentially affected customers or community water system's
users:
(1) Public and private schools or school boards.
(2) Women Infants and Children (WIC) and Head Start programs.
(3) Public and private hospitals and medical clinics.
(4) Pediatricians.
(5) Family planning clinics.
(6) Local welfare agencies.
(C) Make a good faith effort to locate the following organizations within the service area and deliver
materials that meet the content requirements of paragraph (a) of this section to them, along with an
informational notice that encourages distribution to all potentially affected customers or users. The
good faith effort to contact at-risk customers may include requesting a specific contact list of these
organizations from the local public health agencies, even if the agencies are not located within the
water system's service area:
(1) Licensed childcare centers
(2) Public and private preschools.
(3) Obstetricians-Gynecologists and Midwives.
(iii) No less often than quarterly, provide information on or in each water bill as long as the system
exceeds the action level for lead. The message on the water bill must include the following statement
exactly as written except for the text in brackets for which the water system must include system-specific
information: [INSERT NAME OF WATER SYSTEM] found high levels of lead in drinking water
in some homes. Lead can cause serious health problems. For more information please call [INSERT
NAME OF WATER SYSTEM] [or visit (INSERT YOUR WEB SITE HERE)]. The message or delivery
mechanism can be modified in consultation with the State; specifically, the State may allow a separate
mailing of public education materials to customers if the water system cannot place the information on
water bills.
(iv) Post material meeting the content requirements of paragraph (a) of this section on the water system's
Web site if the system serves a population greater than 100,000.
(v) Submit a press release to newspaper, television and radio stations.
(vi) In addition to paragraphs (b)(2)(i) through (v) of this section, systems must implement at least
three activities from one or more categories listed below. The educational content and selection of these
activities must be determined in consultation with the State.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
(A) Public Service Announcements.
(B) Paid advertisements.
(C) Public Area Information Displays.
(D) Emails to customers.
(E) Public Meetings.
(F) Household Deliveries.
(G) Targeted Individual Customer Contact.
(H) Direct material distribution to all multi-family homes and institutions.
(I) Other methods approved by the State.
(vii) For systems that are required to conduct monitoring annually or less frequently, the end of the
monitoring period is September 30 of the calendar year in which the sampling occurs, or, if the State has
established an alternate monitoring period, the last day of that period.
(3) As long as a community water system exceeds the action level, it must repeat the activities pursuant to
paragraph (b)(2) of this section as described in paragraphs (b)(3)(i) through (iv) of this section.
(i) A community water system shall repeat the tasks contained in paragraphs (b)(2)(i), (ii) and (vi) of
this section every 12 months.
(ii) A community water system shall repeat tasks contained in paragraph (b)(2)(iii) of this section with
each billing cycle.
(iii) A community water system serving a population greater than 100,000 shall post and retain
material on a publicly accessible Web site pursuant to paragraph (b)(2)(iv) of this section.
(iv) The community water system shall repeat the task in paragraph (b)(2)(v) of this section twice
every 12 months on a schedule agreed upon with the State. The State can allow activities in paragraph
(b)(2) of this section to extend beyond the 60-day requirement if needed for implementation purposes
on a case-by-case basis; however, this extension must be approved in writing by the State in advance of
the 60-day deadline.
(4) Within 60 days after the end of the monitoring period in which the exceedance occurred (unless it
already is repeating public education tasks pursuant to paragraph (b)(5) of this section), a non-transient
non-community water system shall deliver the public education materials specified by paragraph (a) of this
section as follows:
(i) Post informational posters on lead in drinking water in a public place or common area in each of
the buildings served by the system; and
(ii) Distribute informational pamphlets and/or brochures on lead in drinking water to each person
served by the non-transient non-community water system. The State may allow the system to utilize
electronic transmission in lieu of or combined with printed materials as long as it achieves at least the
same coverage.
(iii) For systems that are required to conduct monitoring annually or less frequently, the end of the
monitoring period is September 30 of the calendar year in which the sampling occurs, or, if the State
has established an alternate monitoring period, the last day of that period.
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
(5) A non-transient non-community water system shall repeat the tasks contained in paragraph (b)(4) of
this section at least once during each calendar year in which the system exceeds the lead action level. The
State can allow activities in (b)(4) of this section to extend beyond the 60-day requirement if needed for
implementation purposes on a case-by-case basis; however, this extension must be approved in writing by
the State in advance of the 60-day deadline.
(6) A water system may discontinue delivery of public education materials if the system has met the lead
action level during the most recent six-month monitoring period conducted pursuant to §141.86. Such a
system shall recommence public education in accordance with this section if it subsequently exceeds the
lead action level during any monitoring period.
(7) A community water system may apply to the State, in writing, (unless the State has waived the
requirement for prior State approval) to use only the text specified in paragraph (a)(l) of this section in lieu
of the text in paragraphs (a)(l) and (a) (2) of this section and to perform the tasks listed in paragraphs (b)
(4) and (b)(5) of this section in lieu of the tasks in paragraphs (b)(2) and (b)(3) of this section if:
(i) The system is a facility, such as a prison or a hospital, where the population served is not capable of
or is prevented from making improvements to plumbing or installing point of use treatment devices;
and
(ii) The system provides water as part of the cost of services provided and does not separately charge
for water consumption.
(8) A community water system serving 3,300 or fewer people may limit certain aspects of their public
education programs as follows:
(i) With respect to the requirements of paragraph (b)(2)(vi) of this section, a system serving 3,300 or
fewer must implement at least one of the activities listed in that paragraph.
(ii) With respect to the requirements of paragraph (b)(2)(ii) of this section, a system serving 3,300
or fewer people may limit the distribution of the public education materials required under that
paragraph to facilities and organizations served by the system that are most likely to be visited
regularly by pregnant women and children.
(iii) With respect to the requirements of paragraph (b)(2)(v) of this section, the State may waive this
requirement for systems serving 3,300 or fewer persons as long as system distributes notices to every
household served by the system.
(c) Supplemental monitoring and notification of results.
A water system that fails to meet the lead action level on the basis of tap samples collected in accordance
with §141.86 shall offer to sample the tap water of any customer who requests it. The system is not required
to pay for collecting or analyzing the sample, nor is the system required to collect and analyze the sample
itself.
(d) Notification of results.
(1) Reporting requirement. All water systems must provide a notice of the individual tap results from lead
tap water monitoring carried out under the requirements of §141.86 to the persons served by the water
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
system at the specific sampling site from which the sample was taken (e.g., the occupants of the residence
where the tap was tested).
(2) Timing of notification. A water system must provide the consumer notice as soon as practical, but no
later than 30 days after the system learns of the tap monitoring results.
(3) Content. The consumer notice must include the results of lead tap water monitoring for the tap that
was tested, an explanation of the health effects of lead, list steps consumers can take to reduce exposure
to lead in drinking water and contact information for the water utility. The notice must also provide the
maximum contaminant level goal and the action level for lead and the definitions for these two terms from
§!4l.l53(c).
(4) Delivery. The consumer notice must be provided to persons served at the tap that was tested, either
by mail or by another method approved by the State. For example, upon approval by the State, a non-
transient non-community water system could post the results on a bulletin board in the facility to allow
users to review the information. The system must provide the notice to customers at sample taps tested,
including consumers who do not receive water bills.
Section 141,90 Reporting Requirements
(f)(l) Any water system that is subject to the public education requirements in Sec. 141.85 shall, within 10
days after the end of each period in which the system is required to perform public education in accordance
with Sec. 141.85 (b), send written documentation to the State that contains:
(i) A demonstration that the system has delivered the public education materials that meet the content
requirements in Sec. 141.85 (a) and the delivery requirements in Sec. 141.85 (b); and
(3) No later than 3 months following the end of the monitoring period, each system must mail a sample
copy of the consumer notification results to the State along with a certification that the notification has been
distributed in a manner consistent with the requirements of Sec. 141.85 (d).
Lead and Copper Rule Short-Term Revisions and
Clarifications that Relate to Consumer Confidence
Reports (CCR)
§141,154 Required additional health information.
(d) Every report must include the following lead-specific information:
(1) A short informational statement about lead in drinking water and its effects on children. The
statement must include the following information:
If present, elevated levels of lead can cause serious health problems, especially for pregnant women and
young children. Lead in drinking water is primarily from materials and components associated with
service lines and home plumbing. [NAME OF UTILITY] is responsible for providing high quality
drinking water, but cannot control the variety of materials used in plumbing components. When your
water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your
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Implementing the Lead Public Education Provision of the LCR:
A Guide for Non-Transient Non-Community Water Systems
tap for 30 seconds to 2 minutes before using water for drinking or cooking. If you are concerned about
lead in your water, you may wish to have your water tested. Information on lead in drinking water, testing
methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline
or at http://www.epa.gov/safewater/lead.
(2) A system may write its own educational statement, but only in consultation with the State.
66
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Appendix E
Lead and Copper NTNCWS
Public Education Fact Sheet
-------
United States
Environmental Protection
Agency
Lead and Copper Rule: Public Education & Consumer Notification
Requirements for Non-Transient Non-Community Water Systems
Public Education Requirements
Utilities must ensure that water from the customer s tap does not exceed the action level for lead in drinking water (15
ppb) in at least 90 percent of the taps sampled. If you have a lead action level exceedance you must complete the
following steps to comply with the Lead and Copper Rule (LCR) public education (PE) requirements.
Section 141.85 of the LCR regulations contains specific requirements regarding the content and delivery of your public
education program. To learn more about the revisions to the public education requirements, refer to Implementing the Lead
Public Education Provision of the Lead and Copper Rule: A Guide for Non- Transient Non-Community Water Systems, Section
1, page 5.
Step 1: Develop the content of your written public education materials.
The following information must be included in your PE materials. Text in italics is mandatory and must be included
as written. Headings in bold must be addressed, but can be customized. Fill-in-the-blank templates (in English and
Spanish) are available at www.epa.gov/safewater/lcr.tnr/compliancehelp.html. More information can be found in
Implementing the Lead Public Education Provision of the Lead and Copper Rule: A Guide for Non-Transient
Non-Community Water Systems; Section 1, page 7: Required Content of Public Education Materials and
Appendix B: Public Education Templates.
Informational
Statement
* Mandatory language
Important Information about Lead in Your Drinking Water
[Insert name of water system] found elevated levels of lead in drinking water in some homes/
buildings. Lead can cause serious health problems, especially for pregnant women and young
children. Please read this information closely to see what you can do to reduce lead in your
drinking water.
Health Effects of
Lead
* Mandatory language
Lead can cause serious health problems if too much enters your body from drinking water
or other sources. It can cause damage to the brain and kidneys, and can interfere with the
production of red blood cells that carry oxygen to all parts of your body. The greatest risk of
lead exposure is to infants, young children, and pregnant women. Scientists have linked the
effects of lead on the brain with lowered IQ in children. Adults with kidney problems and high
blood pressure can be affected by low levels of lead more than healthy adults. Lead is stored in
the bones and it can be released later in life. During pregnancy, the child receives lead from the
mother's bones, which may affect brain development.
Sources of Lead
* Can be customized;
Example language
Lead is a common metal found in the environment. The main sources of lead exposure are
lead-based paint and lead-contaminated dust or soil. Drinking water is also a possible source
of lead exposure. Most sources of drinking water have no lead or very low levels of lead. Most
lead gets into drinking water after the water leaves the local well or treatment plant and comes
into contact with plumbing materials containing lead. These include lead pipes, lead solder
(commonly used until 1986), as well as faucets, valves, and other components made of brass.
Office of Water (4606M)
EPA816-F-08-020
June 2008
www.epa.gov/safewater/
-------
A ^^*Jl United States
^MKa^^BBHA Environmental Protection
^^l«l f^ Agency
Table 1. Required Content and Language for Public Education Materials (continued)
Section
Steps you can take to
reduce your exposure
to lead in your water
* Can be customized;
Example language
What happened?
What is being done?
* Can be customized;
Example language
For More Information
* Mandatory language
Language
1. Run your water to flush out lead. If water hasn't been used for several hours, run water
for 1 5 - 30 seconds [or insert a different flushing time if your system has representative data
indicating a different flushing time would better reduce lead exposure in your facility and
if the Primacy Agency approves the wording] or until it becomes cold or reaches a steady
temperature before using it for drinking or cooking.
2. Use cold water for cooking and preparing baby formula. Lead dissolves more easily
into hot water.
3. Do not boil water to remove lead. Boiling water will not reduce lead.
4. Look for alternative sources or treatment of water. You may want to consider
purchasing a water filter or bottled water.
5. Test your water for lead. If you think you may have elevated lead levels in your home
drinking water, have it tested. Call the Safe Drinking Water Hotline (800-426-4791) for more
information.
6. Get your child's blood tested. Contact your local health department or health care
provider to find out how you can get your child tested for lead, if you concerned about
exposure.
[Insert information about how and when the exceedance was discovered in your facility and
provide information on the source(s) of lead in the drinking water, if known.]
[Insert information about what your system is doing to reduce lead levels in your facility.]
Call us at [Insert Number] or (if applicable) visit our Web site at [insert Web site Here]. For
more information on reducing lead exposure around your home/building and the health
effects of lead, visit EPA's Web site at www.epa.gov/lead, or contact your health care provider.
[We recommend you include the name of your system and the date that the information is
being distributed, along with the state water system ID, somewhere on the notice.]
Different Language Facilities. If significant proportions of the population in your facility speak languages other
than English, The PE materials must contain information in the appropriate language(s) regarding the importance of
the notice or a contact where persons can obtain a translation or assistance.
Step 2: Get State approval.
You must submit all written public education materials to your Primacy Agency prior to delivery. The
Primacy Agency may require the system to obtain approval of PE materials prior to delivery.
Office of Water (4606M)
EPA816-F-08-020
June 2008
www.epa.gov/safewater/
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United States
Environmental Protection
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Step 3: Deliver your public education materials.
Timing: PE delivery requirements must be conducted within 60 days after the end
of the monitoring period in which the lead exceedance occurred and repeated once
every 12 months. For systems that are required to conduct monitoring annually or
less frequently, the end of the monitoring period is September 30 of the calendar
year in which the sampling occurs, or, if the Primacy Agency has established an
alternate monitoring period, the last day of that period. You may discontinue delivery of PE
materials if you have met the lead action level during the most recent six month monitoring
period. You must recommence PE if testing subsequently exceeds the lead action level during any
monitoring period.
For more information go to Implementing the Lead Public Education Provision of the Lead and Copper Rule: A Guide for
Non-Transient Non-Community Water Systems; Section 1, page 8: Required Methods of Delivery for Non-Transient Non-
Community Water Systems.
Table 2. Required Methods of Delivery for Non-Transient Non-Community Water Systems
for PE Materials Following a Lead Action Level Exceedance1
Requirement
Post informational posters on lead in drinking
water in a public place or common area in each
of the buildings served by the NTNCWS.
Distribute informational pamphlets and/or
brochures on lead in drinking water to each
person served by the NTNCWS.
Examples
Church or school bulletin board
Lunchroom or cafeteria
Employee lounge
> Church or school bulletin board
> School letter to parents
> Paycheck stuffer
> Interoffice memo/mail
'Public Education Materials templates and Consumer Notification of Results templates can be found in Appendix B of Implementing
the Lead Public Education Provision of the Lead and Copper Rule: A Guide for Non-Transient Non-Community Water Systems.
Tip: The Primacy Agency may allow the NTNCWS to utilize electronic transmission in lieu of or combined with printed materials as
long as it achieves at least the same coverage.
Office of Water (4606M)
EPA816-F-08-020
June 2008
www.epa.gov/safewater/
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United States
Environmental Protection
Agency
Notification of Results - Reporting Requirements
The following must be completed whether or not you have a lead action level exceedance:
V Must provide a consumer notice of lead tap water monitoring results to all persons served at the tap from which the
sample was taken.
V Must provide consumer notice as soon as practical, but no later than 30 days after system learns of tap monitoring
results.
Must include the following information: results of lead tap water monitoring, an explanation of the health effects of lead
(you may use the health effects language in Table 1), list steps consumers can take to reduce exposure to lead in drinking
water, and facility contact information. The notice must contain the maximum contaminant level goal (MCLG) and the
action level (AL) for lead and the following definitions:
The MCLG for lead is zero and the action level is 15ppb. The MCLG is the level of a contaminant in drinking
water below which there is no known or expected risk to health. MCLGs allow for a margin of safety. The
action level is the concentration of a contaminant which, if exceeded, triggers treatment or other requirements
which a water system must follow.
V Must be provided to all persons served at the site by mail or other methods, such as posting (subject to approval by the
Primacy Agency).
For Additional Information:
Implementing the Lead Public Education Provision of the Lead and Copper Rule: A Guide for Non- Transient Non-
Community Water Systems; (EPA 816-R-08-008, June 2008) '
EPA's Website on Lead in Drinking Water — Lead and Copper Rule: www.epa.gov/safewater/lctmr
EPA's Safe Drinking Water Hotline: (800) 426-4791
Your Primacy Agency
Disclaimer: This document is designed for NTNCWS; the guidance contained in this document does not substitute for provisions
or regulations, nor is it a regulation itself. Thus, it does not impose legally-binding requirements on EPA, States, or the regulated
community, and may not apply to a particular situation based upon the circumstances.
Office of Water (4606M) EPA 816-F-08-020 June 2008 www.epa.gov/safewater/
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