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FY1995 Guide to NDPD
Operating Service Agreements:
Headquarters Local Services
July 30,1994
Prepared for:
National Data Processing Division
Contract No. 68-W2-0025
Contract Officer: M. Morton
U.S. ENVIRONMENTAL PROTECTION AGENCY
NATIONAL DATA PROCESSING DIVISION
OFFICE OF ADMINISTRATION & RESOURCES MANAGEMENT
RESEARCH TRIANGLE PARK, NORTH CAROLINA 27711
SPA
",'brary
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TABLE OF CONTENTS
WASHINGTON INFORMATION CENTER SERVICES
Introduction 1
General Information 2
Points of Contact 3
PC/LAN Services 4
PC/LAN Help Desk 4
PC/LAN Training 4
PC/LAN Troubleshooting and Maintenance Support 6
Bay Area Support 8
Disk Recovery Support 8
Data Transfer Support 8
PC/LAN Satellite Support 8
LAN Applications Support 9
Disk Duplication Support 10
Disk Backup and Recovery Support 10
Backup Support Services 11
PC/LAN Service Level Agreements 11
Cost for Services 11
Payment Procedures 11
Office Systems Support 12
Support Services Available 12
Cos! for Services 13
Payment Procedures 13
Mainframe Printed Output Distribution Services 14
Mainframe Printer Output Services 14
Microfiche Support 14
Telecommunication Device for the Deaf 14
HEADQUARTERS TELECOMMUNICATIONS SERVICES
General Information 15
Points of Contact 15
Telecommunications Support Services 16
Washington Telecommunications Center 16
Communications Center Support 16
WIC Telecommunications 16
Cost for Services 17
Payment Procedures 17
FY1995 Schedule and Rales 18
Ethernet Telecommunications Support Services 19
LANSYS Headquarters Services 19
LAN Design Support 19
Backbone Management 20
LAN Administrator Support 20
System Upgrades 21
Value Added Backbone Services (VABS) 21
Headquarters LAN SA Information Exchange Meetings 21
Telecommunications Service Requests 21
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TABLE OF CONTENTS
National LAN Services 21
LAN SA Information Exchange Meetings 21
LANSYS Bulletin Board 21
Proactive LAN Management Support 22
LAN Certification Training 22
LAN Laboratory Services 22
VABS Maintenance and Enhancements 23
Terms of Payment 23
APPENDIX A - FY9S NDPD SUBSCRIPTION DOCUMENT A-1
APPENDIX B - OSA PAYMENT PROCEDURES B-1
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WASHINGTON INFORMATION CENTER SERVICES
Introduction
The Washington Information Center (WIC), established in 1984, is a computer
support facility that provides assistance to the Environmental Protection Agency
(EPA) Headquarters offices. Sponsored by the National Data Processing Division
(NDPD) and staffed with NDPD Primary Support Contractors, the WIC offers a wide
range of services for microcomputer, minicomputer, and mainframe systems. Many
of these services are only available to Program Offices participating in Operational
Service Agreements (OSAs) with the WIC. This Guide provides a brief synopsis of
the WIC's services and identifies those that are OSA-related.
The WIC is divided into three functional support areas:
Personal Computer/
Local Area Network
Support
Office Systems and
Technical Support
Headquarters
Mainframe Printed
Output Distribution
Center
The Personal Computer/Local Area Network (PC/LAN) Support Group
provides onsite (satellite) and maintenance support for Headquarters microcom-
puters and LANs. In addition, a core of technical specialists provide Help Desk
support, PC and LAN training classes, and assistance in the use of specialized
microcomputer equipment available for public use. PC services are only provided
to those Program Offices participating in an OSA with the WIC.
The Office Systems and Technical Support Group provides systems support
and technical assistance in the use of the Agency's office systems (e.g., Data
General (DG). Prime. Geographic Information Systems (GIS). and VAX). In
addition, the group provides national LAN administrator support for LAN appli-
cations software, integrated electronic mail support, and office automation
support to the Agency's executive offices. Office systems and Headquarters
LAN applications support are only provided to those Program Offices participat-
ing in an OSA with the WIC.
The Headquarters Mainframe Printed Output Distribution Center provides
assistance to Headquarters personnel who access EPA's mainframes located at
the National Computer Center (NCC) in Research Triangle Park, North Carolina.
The Center serves as a centralized distribution point for Headquarters printouts
generated by the NCC computers. Program Offices are not required to
participate in an OSA to receive mainframe output distribution assistance.
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WASHINGTON INFORMATION CENTER SERVICES
General Information
The Washington Information Center (WIC) is located on the mall level of the
Waterside Mall. 401 M Street, SW. Washington, DC. The WIC is open to the public
Monday through Friday from 8 am to 5 pm EST. Customers may gain entry to the
facility before 8 am or after 5pm EST Monday through Friday, from 8 am until 6 pm
EST on Saturday, and from 10 am until 6 pm EST on Sunday by using a call box
located to the right of the front door.
Those who gain entry to the WIC during the extended hours can use the PC hardware
and software that is available for public access. Support is not provided during these
hours and the equipment is available on a first-come, first-served (as opposed to
reservation) basis. Customers can also pick up program listings from the mainframe
output distribution bins.
The reception area of the WIC serves as a clearinghouse for information circulated
by the WIC. A visitor to the reception area will find:
• Newsletters and technical articles of interest.
• Handouts and instructions.
• Registration forms for training classes.
* Course schedules.
• Vendor announcements.
• Notices about meetings and special events.
To contact the WIC receptionist, call 260-7200.
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WASHINGTON INFORMATION CENTER SERVICES
Points of Contact
General Information 260-7200
PC/LAN Maintenance Support 260-HELP
PC/LAN Help Desk Support 260-HELP
PC/LAN Training 260-HELP
LAN Applications Support for LAN Administrators 260-1416
Mainframe/PC Data Transfer 260-7412
Email Support 919-541-7862 or 1-800-334-2405
IBM Mainframe Support 919-541-7862 or 1-800-334-2405
4th Generation Support 919-541-7862 or 1-800-334-2405
ADABAS/NATURAL Support 919-541-7862
VAX Cluster Support 919-541-7862 or 1-800-334-2405
Arbiter Support 260-7412
Telecommunication Device for the Deaf (TDD) 245-3775
Key EPA Washington Information Center Personnel
Mike Stein 260-7444
Information Centers Branch Chief (Acting)
Headquarters Office Systems and Operations Manager
Denny Daniel 260-7788
Headquarters PC/LAN Technical Support Manager
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WASHINGTON INFORMATION CENTER SERVICES
PC/LAN Services
PC/LAN Help Desk
PC/LAN Training
PC and LAN technical support services are available to Headquarters Program
Offices participating in the WIC's PC Operational Service Agreement (OSA).
Support services are provided by National Data Processing Division (NDPD)
Primary Support Contractors who are members of the WIC's PC/LAN Central
Support Group, one of the PC/LAN Satellite Support Teams, the National LAN
Applications (LANAPPS) Group, and the Operations Group.
• The PC/LAN Central Support Group is responsible for the PC/LAN Help Desk,
PC/LAN training, PC/LAN maintenance, bay area support, data recovery, and
data transfers.
• The PC/LAN Satellite Support Teams are staffed by individuals who are
assigned to work with specific Program Offices and provide onsite support for
these offices. Satellite support encompasses general PC and LAN support and/
or LAN system administration.
• LANAPPS provides LAN applications support (e.g., WordPerfect Office) to LAN
Administrators in Headquarters as well as throughout the remainder of the
Agency.
• The Operations Group is responsible for handling disk duplication and disk
backup and recovery services.
Each of the WIC's PC and LAN support services is described in more detail below.
NDPD Primary Support Contractors provide telephonic support to Headquarters
personnel between the hours of 8 am and 5 pm EST. Monday through Friday. Both
PC hardware and software related questions are answered by Help Desk analysts.
If the problem is hardware related and requires an onsite visit, the Help Desk takes
the steps necessary to ensure that a PC maintenance analyst is dispatched to
respond to the call.
The Help Desk also serves as the central point for reporting telecommunications
problems. When a call is received at the Help Desk, an automated attendant routes
the call to the proper location.
The Help Desk can be contacted by calling 260-HELP
NOTE: Help Desk analysts make every effort to resolve questions as they are
received. If a question cannot be answered immediately, the analyst wilt research
the problem and contact the caller as soon as a solution to the problem is discovered.
When necessary, WIC analysts schedule one-on-one consultations with customers.
Full-day classes and half-day workshops are conducted at the WIC on an ongoing
basis. Full-day classes begin at 9 am and end at 4 pm EST while workshops begin
at either 9 am or 1 pm EST and are three hours in duration. Full-day classes are
"hands-on," with one student assigned to each machine Workshops may be
presented in a hands-on or lecture format.
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WASHINGTON INFORMATION CENTER SERVICES
A course syllabus is updated and published on a quarterly basis to keep EPA
customers apprised of course availability. The syllabus also includes a list of
prerequisites for any intermediate or advanced training classes The syllabus is
available in the lobby of the WIC. NOTE: If a WIC instructor determines that the
skill level of a student is inappropriate for the class, the WIC reserves the right to
request the student to reschedule from the current class to the prerequisite course.
Anyone interested in enrolling in a class must complete a registration form and
submit the form to the designated Training Coordinator in the Program Office. The
Training Coordinator must sign the registration form before It is forwarded to the
WIC for processing. An email message from a Program Office Training Coordinator
to the WlC's Training Administrator can also serve as a registration form. The WIC's
PC/LAN Help Desk can be contacted to leam the name of a Training Coordinator
within a Program Office (260-HELP). NOTE: Registrations will not be accepted
from anyone other than the Training Coordinator unless the WIC has received a
memorandum from the Program Office Senior Information Resources Management
Official (SIRMO) that specifies those individuals who have the authority to register
students in WIC classes.
If a number of people in an office are interested in receiving a particular type of
training, special classes can be requested by the Program Office Training Coordi-
nator. In these cases, the office has the opportunity to customize the course content
using whatever combination of existing course materials is of benefit to the office.
Requests are accommodated as resources permit. The training can be conducted
in a WIC training room or in an adequate location at the Program Office site.
Training Coordinators can schedule special classes by contacting the WIC's
Training Administrator at 260-7200.
Students will be enrolled in WIC classes on a first come, first served basis. A
confirmation letter will be mailed to each student at the time the student is enrolled
in a class. The letter will indicate the date and time the training will be conducted
as well as the name of the course being offered. It is the responsibility of a student
to carefully review the confirmation letter and verify that the date of training is
convenient. If there is a scheduling conflict noticed when the confirmation letter
arrives, the student must contact the Program Office Training Coordinator or 260-
HELP to change the date of the training.
If a requested class is filled, registrants have the opportunity to have their names
added to a waiting list. If a waiting list exceeds 6 students, a new class is scheduled
as soon as resources permit.
At times, students who are registered for a class are unable to attend. Substitutes
can be sent to replace individuals scheduled to attend a class. The WIC will permit
a person on a waiting list to attend a class in place of a registered student if the
registered student does not arrive within 15 minutes after the starting time for a
class.
When space is available, the WIC training rooms can be used for training specific
to a Program Office and beyond the scope of the WIC training program (eg,
Automatic Document Control Register, Geographic Information Systems, Informa-
tional Financial Management System, etc.). At the time a room reservation is made.
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WASHINGTON INFORMATION CENTER SERVICES
PC/LAN
Troubleshooting
and Maintenance
Support
(he requesting office will be asked a series of questions regarding the workstation
configuration that is needed forthe class. Configuration information will then be sent
to the requestor via ALL-IN-1 for verification.
Individuals must withdraw from a WIC full-day class or workshop within 5 working
days prior to the scheduled date of the training. Classes or workshops scheduled
at the WIC for an individual office must be canceled within 10 working days prior to
the scheduled date of the class.
If fewer than 5 students are registered within 2 working days prior to a scheduled
class date, the WIC will cancel the class. Registered students will be advised by
phone if a class is canceled. Students will be registered in the next available class.
Onsite hardware and software installations, as well as a full complement of
diagnostic, troubleshooting, and repair services are provided by the PC/LAN
Central Support Group. Customers requiring assistance call the WIC's Help Desk
at 260-HELP and an NDPO Primary Support Contractor is dispatched to the office
to provide assistance.
All official EPA building sites are serviced by the PC/LAN Central Support Group.
Machines that reside at locations other than official EPA office sites are serviced on
a carry-in basis (equipment can be dropped off during normal working hours). PC
maintenance can be provided by the NDPD Primary Support Contractor for
Government-furnished equipment used by other contractors as long as certain
conditions are met. Contact the EPA PC Technical Support Manager (260-7788) for
a list of the procedures that must be followed to ensure maintenance coverage for
this equipment.
Systems support analysts, upon arriving at an office, perform both basic and
advanced diagnostic testing to identify the nature of a hardware problem. After
isolating the cause of the problem, the systems support specialist takes whatever
action is necessary to remedy the problem. NOTE: It is the responsibility of EPA
personnel to ensure that the data included on the hard disk of a PC do not contain
any information regarding activities associated with the NDPD Primary Support
Contract or EPA-sensitive information (e.g.. Confidential Business Information,
etc.) that would create a vulnerability to EPA
The PC Maintenance Group keeps an inventory of spare parts on hand to be used
as replacements for faulty hardware components. In that way, the WIC can provide
almost immediate resolutions to most PC hardware problems Replacement parts
are provided at no additional cost to the customer.
The following equipment is not covered under the PC Maintenance portion of the
OSA: mainframe terminals, 3270 PCs, Hewlett-Packard laptops. Prime PCs, Unix-
based systems (e.g., Sun workstations), Prime terminals, Qume printers, and printer
sharing devices with the exception of Baytech boxes. Spare parts for Epson PCs
are provided when available. While LAN file servers, workstations, multiple access
units (MAUs), and token ring boards are covered under the PC maintenance portion
of the OSA, wiring is not serviced by the WIC. Wiring is serviced by the Washington
Telecommunications Group.
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WASHINGTON INFORMATION CENTER SERVICES
Certain items used with PC equipment are classified as "supplies." Replacement
of these items is the responsibility of the Program Office and not included under the
PC maintenance portion of the Agreement. The items classified as supplies are:
toner and toner cartridges, font cartridges, printer ribbons and ink cartridges, print
wheels and thimbles, and diskettes.
The WIC reserves the right to refuse service on any equipment purchased through
a mechanism other than a standard Agency contract. A Program Office wishing to
cover non-standard equipment underthe PC maintenance program must provide an
equipment list to the WIC by November 15 so the WIC can make a determination
about whether the equipment qualifies for inclusion under the PC maintenance
portion of this Agreement. The WIC will notify the Program Office within two weeks
after an equipment list is received, informing the Office of whether the equipment
will be covered.
The WIC reserves the right to refuse service if evidence of negligence or misuse is
readily apparent. Negligence or misuse is classified as, but not restricted to, food
damage to a machine (e.g., coffee spilled on the keyboard, etc.); physical damage
indicating that the equipment was dropped, pried, forced, or manhandled; and
excessive toner spillage indicating incorrect toner cartridge insertion.
In the event that a central processing unit, monitor, or keyboard cannot be repaired
within 16 working hours, the WIC provides loaner equipment unless offices
specifically request not to have the loaner equipment installed. The loaner
equipment remains in the customer's office until the customer's equipment is fixed.
The WIC also maintains a hardware loaner library comprising a limited number of
token ring adapter cards, token rign adapter and patch cables, multistation access
units (MAUs), memory expansion boards (both AT and microchannel), and parallel
and serial adapters (both AT and microchannel). The equipment is available for loan
to offices with an immediate need on a short-term basis not to exceed two months.
Equipment is available on a first-come, first-served basis.
The WIC provides "blue chip" maintenance support when file servers that are not
under warranty experience difficulties. When a call is placed to the WIC Help Desk
(260-HELP), the Program Office must clearly state that the problem is related to a
file server. The appropriate WIC PC Satellite Support Team Leader is notified and
the most senior systems analyst available is assigned to the call. The senior analyst
either resolves the problem over the phone or elevates the call to the highest priority
in the dispatch queue. When a senior systems analyst visits the Program Office, he/
she is equipped with a "file server crash kit" that contains components specific to
the trouble call (i.e., main logic boards, memory modules, hard drive(s), and disk
controllers, etc.). Diagnostic testing is conducted and parts replaced if possible.
If the file server problem cannot be resolved during the on-site visit, the systems
support analyst immediately informs the PC Satellite Support Team Leader who is
responsible for overseeing the call until it is completed. The Team Leader utilizes
all available resources to quickly resolve the problem and keeps the Program Office
well informed as to the status of the call until the problem is resolved.
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WASHINGTON INFORMATION CENTER SERVICES
Bay Area Support
Disk Recovery
Support
Data Transfer
Support
PC/LAN Satellite
Support
Equipment and software are available for use in the "bay area" of the WIC during
the hours of operation outlined on page 2 of this Guide. The equipment and software
can be reserved from 8 am to 5 pm EST. Monday through Friday. Equipment is
available on a first-come, first-served basis at other times. To reserve the
equipment, call 260-HELP.
A WIC analyst is available to assist with the equipment from 9 am to 11 am and from
1 pm to 3 pm EST, Monday through Friday. This person assists customers with data
transfers and disk recoveries, and is available to respond to general questions. In
addition, the analyst can help visitors work with any of the special equipment that
is available in the bay.
LAN wrokstations available in the bay are equipped with the software most
commonly found in use throughout the Agency (e.g., dBASE, Lotus 1-2-3.
WordPerfect, MacDraw, Microsoft Word, etc.) as well as programs that may not be
as readily available in the Program Offices (e.g., Freelance, Ventura Publisher,
PageMaker, etc.). In addition, a variety of special peripheral devices (e.g., color
plotters. 35mm cameras, scanners, etc.) are connected to the systems. For more
information about any of this equipment, call the PC/LAN Help Desk at 260-HELP.
Diskettes can be brought to the WIC's bay area orthe receptionist's desk if it appears
information on the diskette has been lost or damaged. Both the problem diskette as
well as a blank, formatted diskette should be provided.
A WIC analyst will attempt to recover the data using various PC/LAN file utility tools.
As the recovery operation is performed, the WIC analyst will try to determine the
nature of the problem and advise the customer on how to prevent a similar situation
from recurring. NOTE: It is the responsibility of EPA personnel to ensure that the
data included on the floppy diskettes do not contain any information regarding
activities associated with the NDPD Primary Support Contract or EPA-sensitive
information (e.g., CBI, etc.) that would create a vulnerability to EPA.
The PC/LAN Central Support Group will lend assistance when people want to
transfer information from one computer to another. They will help transfer files using
electronic scanning devices and discuss recognized problems that have been
identified in the transfer process. NOTE: It is the responsibility of EPA personnel
to ensure that the data being transferred do not contain any information regarding
activities associated with the NDPD Primary Support Contract or EPA-sensitive
information (eg., CBI, etc.) that would create a vulnerability to EPA.
Those wishing to transfer data can reserve equipment in the bay by calling 260-
HELP.
PC/LAN satellite support is an optional OSA service provided to those Program
Offices that have already subscribed to the PC Maintenance portion of the
Agreement. A satellite support specialist is an NDPD Primary Support Contractor
who works on a dedicated basis with a specific Program Office. The specialist works
onsite rather than at the WIC. Satellite specialists become familiar with an office's
mission, standard operating procedures, workload, interest areas, and functions and
are able to provide the customized, tailored support that an office requires.
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WASHINGTON INFORMATION CENTER SERVICES
LAN Applications
(LANAPPS) Support
The roles that a PC/LAN satellite support specialist might play are diverse. Support,
however, is predominantly provided in three major areas:
• LAN Administration: Many satellite support specialists serve as LAN Adminis-
trators for Headquarters Program Offices. The satellites assist with every aspect
of the LAN implementation process including the planning, installation, modifica-
tion, administration, and maintenance of the network. Hardware and software
support for the file server(s) and other LAN equipment are provided. The
specialists also provide support and training to those who are new to a LAN and
help to analyze the work requirements within the office and adapt these require-
ments to a LAN environment.
• PC Hardware/Software Support: PC/LAN satellites work with people on a one-
on-one basis, responding to questions aboyt the capabilities of various software
tools. The analysts provide configuration and procurement assistance to
Program Office personnel and are well versed regarding the Items available
through the Agency's workstation contract. Satellite specialists may provide
assistance in the use of graphics or desktop publishing tools. Satellite specialists
also provide hardware and software installation and troubleshooting support.
• Training: PC/LAN satellite support specialists provide training at people's desks,
in small seminars, or in a classroom setting. Customized one-on-one sessions
can be conducted, handouts are developed, and newsletters are written in
response to requests made by EPA office personnel.
The support provided by a PC/LAN satellite specialist varies depending on the
Program Office assignment. Satellites may support Training or Email Coordinators
for their offices; be responsible for researching, tracking, and developing procure-
ment requests for hardware and software; maintain PC hardware and software
inventories; and perform technical evaluations of hardware and software products.
PC/LAN satellite support activities will be determined based on discussions between
representatives from the requesting Program Office, EPA representatives at the
WIC, and the satellite's NOPD Primary Support Contract Satellite Manager. An
annual workplan checklist will be agreed upon by the three parties and will be
modified based on the outcome of quarterly meetings conducted throughout the
year.
The LANAPPS Group serves as the primary technical support resource for all
Agency LAN administrators (Headquarters, Regional Offices, and Laboratories).
LAN installation, configuration, upgrade, and troubleshooting assistance for EPA
standard LAN applications software and LAN-based electronic mail (eg..
WordPerfect, WordPerfect Office. cc:Mail, Lotus, dBASE, etc.) is provided. Sup-
port is available between 8 am and 5 pm EST, Monday through Friday. LAN
administrators may call 260-1416 to contact a LANAPPS analyst
The LANAPPS role is not to be confused with LANSYS, the LAN systems support
group for the Agency. LANSYS provides network configuration assistance and
approval, and operational support for LAN administrators. In addition, the LANSYS
group is responsible for managing the Headquarters token ring backbone and its
associated services (e.g., SNA and ASCII gateways, LAN-to-LAN connectivity,
etc.).
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WASHINGTON INFORMATION CENTER SERVICES
Disk Duplication
Support
Disk Backup and
Recovery Support
A disk duplicating service is available for Program Offices that need to generate
multiple copies of floppy diskettes. Diskettes might contain EPA-developed
programs or data being distributed to a wide audience, but must not contain "off the
shelf copyrighted software.
The Program Office needs to provide the WIC with a set of unformatted or blank
diskettes, along with two sets of master diskettes. Both 5-1/4" and 3-1/2" diskettes
can be duplicated, however, the diskette size for the master set of diskettes and the
disks to be duplicated must be identical. Disks should not have any external labels
as the labels may cause problems with the disk duplication equipment. NOTE: It
is recommended that the total number of diskettes provided be 10 percent greater
than the number needed to compensate for any problems encountered during the
duplication process.
Offices interested in taking advantage of the disk duplication service must provide
the diskettes at least 5 working days prior to the desired delivery date. Disks can
be brought to the mainframe listing distribution window at the WIC (near the lockers)
where a Disk Duplication Request Form must be completed. NOTE: It is the
responsibility of EPA personnel to ensure that the data included on the master
diskettes do not contain any information regarding activities associated with the
NDPD Primary Support Contractor EPA-sensitive information (e.g, CBI, etc.) that
would create a vulnerability to EPA.
The WIC can duplicate approximately 300 diskettes each day. Program Offices
with special needs for disk duplication services (e.g., high volume of diskettes, short
turnaround time, etc.), can submit a request in writing to the EPA PC Technical
Support Manager identifying what needs to be done. The WIC will do its best to
accommodate the request.
A disk backup and recovery service provides offices with an easy and efficient
method of restoring licensed software that is damaged or lost. The WIC maintains
master sets of diskettes for designated software programs (see the WIC's EPA PC
Technical Support Manager for a list of the software) so that when a software
problem occurs, predetermined Program Office representatives can retrieve the
master diskettes and restore the software in question.
The Program Office representative must complete a Software Restore Request
Form before software is released to the office. The form serves as written
verification that a legal software license has been purchased forthe PC in question.
The Program Office is then responsible for returning the backup diskettes to the WIC
upon completion of the restoration procedures. A copy of the Software Restore
Request Form is mailed to the designated representative after master diskettes are
returned. WIC satellite support staff may pick up and return software, however, the
Software Restore Request Form must be completed by the designated EPA
representative
The backup and restoration services are available between 8 am and 5 pm on
normal Federal Government workdays unless specific arrangements are made with
the NDPD Information Centers Branch (ICB) Chief at least one working day in
advance
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WASHINGTON INFORMATION CENTER SERVICES
Backup Support
Services
PC/LAN Service Level
Agreements
Cost for Services
Payment Procedures
The WIC destroys or reformats old and extraneous copies of master diskettes if
permission from vendors has been granted. The excess diskettes are reformatted
and distributed to customers during classes, special events, and other Program
Office related activities
The Operations Support Group assists LANSYS in completing incremental backups
on a nightly basis for local area network file servers. Backups are also performed
for Prime systems and office systems located at the WIC. Full backups are
completed on a weekly basis for each of these systems.
The PC Maintenance Team will respond to calls within 4 working hours 90% of the
time.
PCs will be fixed on the first visit 60% of the time.
Software installations will be completed within 6 working days after a call Is received
100% of the time.
Hardware installations will be completed within 5 working days after a call is received
100% of the time.
The average monthly score on Performance Survey Cards will be greater than 3.5
on a scale of 1 - 4 (4 = excellent) 100% of the time.
Parts will be available in the existing inventory 90% of the time.
Loaner equipment will be provided 100% of the time if a CPU, monitor, or keyboard
cannot be fixed within 16 working hours unless a customer specifically requests not
to have the equipment installed.
Customers must be contacted within 5 working days of a call unless the ticket is
closed
The cost for basic PC and maintenance support is based on the number of PCs
installed as of October 1. The basic PC and maintenance support charge for FY1995
is $217 for each PC installed.
Basic PC and maintenance support services must be covered under an OSA
before satellite support will be provided to a Program Office. The cost for satellite
support is $80,000 for FY1995. Satellite support costs are prorated based on the
start date for the service if new requests for support are received after the outset
of the fiscal year.
An FY95 NDPD Service Subscription Document (Appendix A) must be completed
and provided to NDPD for any OSA services that will be provided during FY1995.
In addition, a completed Procurement Request (EPA 1900-8), along with the
associated IFMS Requisition Accounting Line Inquiry Secreen (see Appendix B for
samples), must be submitted. Offices procuring Headquarters local services should
forward subscription documents and procurement information to Denny Daniel,
WIC-58. All other subscription documents and procurement forms should be mailed
to Leo Milus, MD-34, National Data Processing Division, USEPA, RTP, NC 27711.
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WASHINGTON INFORMATION CENTER SERVICES
Office Systems
Support
Support Services
Available
Office systems support is available to Headquarters Program Offices participating
in a WIG Operational Service Agreement (OSA). NDPD Primary Support contrac-
tors serve as system administrators for a variety of office systems including Data
General, DEC VAX, and Prime. In addition, analysts provide support for a wide
variety of platforms including UNIX, Virtual Memory System (VMS), OSF1. Pathworks,
and Primes.
Support is provided from 8 am to 5 pm Monday through Friday and includes the
following services:
• Daily administration and operation of the computer system. The system
administrator registers new customers, provides system orientation, maintains
access control lists, ensures system security in accordance with existing NDPD
and customer requirements and policies, and schedules and performs system
backups after normal working hours. Off-site storage for system backups is also
coordinated based upon a predefined rotation cycle.
• Providing space for a tape library for customers whose systems are maintained
at the WIC.
* Notifying maintenance vendors when hardware or software failures occurduring
attended operations.
• Providing customers with five (5) working days' notice in advance of scheduled
downtime.
• Coordinating activities with NDPD/WIC support staff and acting as technical
liaisons for the customers' computer systems.
• Installing new vendor and system software as they are received or released by
the NDPD/WIC support staff in accordance with NDPD policies and procedures.
• Providing technical design and configuration advice and facility preparation
support to carry out new hardware installations.
• Developing and maintaining system level program interfaces between the
operating system and applications.
• Maintaining and updating documentation with configuration information about
the computer system in accordance with NDPD policies and procedures and
customer requirements.
• Meeting with the customer's System Manager and WIC Technical Support
Manager to review network status.
• Providing security services including virus scanning, account security, old
account management, etc.
• Ensuring data integrity and accessibility to the computer system for end users.
• Planning, configuring, installing, upgrading, and maintaining all hardware/
software on the Pathworks LAN.
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WASHINGTON INFORMATION CENTER SERVICES
Cost for Services
Payment Procedures
The cost for office system support services is variable depending on the scope of
work and technical expertise required to meet support requirements. For costing
information, please contact the Information Centers Branch Chief. Support costs
are prorated based on the start date for the service if new requests for support are
received after the outset of the fiscal year.
An FY95 NDPD Service Subscription Document (Appendix A) must be completed
and provided to NDPD for any OSA services that will be provided during FY1995.
In addition, a completed Procurement Request (EPA 1900-8), along with the
associated IFMS Requisition Accounting Line Inquiry Secreen (see Appendix B for
samples), must be submitted. Washington area offices should forward subscription
documents and procurement information to Denny Daniel, WIC-56. All other
subscription documents and procurement forms should be mailed to Leo Milus, MD-
34, National Data Processing Division, USEPA. RTP, NC 27711.
13
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WASHINGTON INFORMATION CENTER SERVICES
Mainframe Printed
Output Distribution
Services
Mainframe Printer
Output Services
Microfiche Support
Telecommunication
Device for the Deaf
The Operations Support Group is primarily responsible fordistributing printed output
from the National Computer Center's (NCC) mainframe and ensuring that all the
mainframe equipment housed at the WIC is maintained in good working order. The
group provides a 24-hour service beginning on Monday at 6 am EST and ending on
Saturday at 6:30 am. Operations personnel also staff the WIC from 8 am until 6 pm
on Saturdays and from 10 am until 6 pm on Sundays.
The major responsibility of the Operations Support Group is to ensure that printed
output from the NCC mainframe is properly distributed to the customer community.
Printouts are placed in bins located adjacent to the WIC's computer room or, in some
cases, are delivered by courier to the Headquarters Program Offices.
When printing problems occur, the Operations Support Group will attempt to resolve
the problems. The group provides assistance to the customer community by
determining the status of print jobs and troubleshooting any problems that arise.
People can stop by the mainframe listing distribution window located just beyond the
receptionist's area of the WIC or call 260-2609 when assistance is required.
In addition to distributing printed output, the group also ensures that all printing
devices at the WIC are maintained in good working order. Peripheral devices
available include two Datagraphix 9835 laser printers, a Calcomp color plotter, a
Versatec color plotter, and two IBM 3803 page printers.
The Operations Support Group assists people interested in converting information
from electronic tapes to microfiche. People can bring tapes to the mainframe listing
distribution window and the WIC will arrange to have the tapes converted.
A Telecommunication Device for the Deaf (TDD) is available for use at the WIC.
Through the use of the TDD, the hearing impaired can receive assistance without
the need for third party intervention. The status of a printout can be readily
ascertained and concerns about a print job or system problem can be relayed to the
Operations staff.
The device installed at the WIC is capable of communicating to computers or other
TDDs via the dial-up network. The device has a 20-character display and a 40-
column width printer. Received characters are printed in UPPERCASE and
transmitted characters in lowercase. The operator can view the conversation and
have a printed copy as well
The TDD can be reached by calling 260-3775.
14
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
General Information
Points of Contact
The Headquarters Telecommunications Staff provides support for data and voice
communications, local area networks (LANs), teleconferencing, and locator ser-
vices. Each of these support areas is briefly described below.
General Information 260-7200
Telecommunications (General) 260-HELP
LAN Systems (LANSYS) Support for LAN Administrators (HQ) 260-LANS
National LANSYS Support for LAN Administrators 919-541-LANS
Data Switch Support 260-HELP
Telecommunications Service Request Desk (Data) 260-HELP
Telecommunications Service Request Desk (Voice) 260-HELP
Teleconferencing 260-CONF
Key EPA Telecommunications Personnel
George Kranich 260-3602
Deputy Branch Chief, Telecommunications Branch
Nancy Smith 260-8345
Headquarters Telecommunications Supervisor
Dwight Rodgers 260-2082
DNMI Project Officer
Bettie Bolts 260-2077
DNMI Deputy Project Officer
15
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r
HEADQUARTERS TELECOMMUNICATIONS SERVICES
Washington
Telecommunications
Center
Communications
Center Support
WIC
Telecommunications
The Washington Telecommunications Center (WTC), located adjacent to the WIC,
coordinates all voice and data services provided to Headquarters personnel. The
group is responsible for completing Telecommunications Service Requests (TSRs)
to install or move voice or data services, serves as the liaison between Headquarters
offices and both the National Computer Center (NCC) and the local phone company
(C&P), provides data communications capabilities including SNA, X.25. and dial-up
.connectivity, and provides connectivity to the NCC IBM mainframes, Internet, VAX,
Prime. Email, and other systems. In addition, the WTC supports aH Headquarters
local area network (LAN) operations and manages the Headquarters backbone and
value-added backbone (VABS) services.
The WTC provides direct support to customers by helping them determine connec-
tivity requirements and identify equipment to be procured, coordinating phone
moves with the Facilities Management and Services Division, providing assistance
to program managers in obtaining and installing telecommunications equipment at
contractor sites, conducting training in the use of telecommunications equipment
and services, and managing the Agency's radio frequency and call sign activities,
including review of all proposed purchases of RF broadcast equipment.
The Telecommunications Support Group controls teleconferencing bridges, re-
corded messages, and locator services. The Telecommunications Support Group
supplies phone lines and teleconferencing equipment for EPA conference rooms.
and oversees the Secure Communications Center.
To arrange a conference, first establish a mutual meeting time with the parties
involved and then call 260-CONF to schedule the meeting. At the time the
conference is scheduled, be prepared to inform the scheduling staff about the type
of assistance and special equipment thai wilt be needed during the meeting.
The Washington Information Center (WIC) Telecommunications Group provides
data communications access to EPA's national wide-area network. Support
services are provided by the National Data Processing Division's Primary Support
Contractors. Network Control Technicians are available to answer customers' calls
from 8 am until 5 pm, Monday through Friday. Emergency support after normal
working hours can be obtained by calling 260-7200. An on-call procedure is followed
when a call is received.
A Network Control Facility (NCF) provides support for a number of networking
access methods including Gandalf Data Switch access. X.25 access, SNA access.
modem pooling, Ethernet access, and Internet access. The group is available to
assist in determining the networking alternative best suited to address a customer's
requirements.
Two primary functions of the NCF are problem tracking and resolution and providing
data communications services via the Telecommunications Service Request (TSR)
process. Reported network-related problems are tracked in the Centralized
Problem Management System, a subset of IBM's Information Management System,
a mainframe-based application. When a problem is reported, a ticket is opened in
the system and is tracked to its completion and customer satisfaction.
16
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
Cost for Services
Payment Procedures
TSRs are completed by the customer when there is a need for a new connection,
office relocation, or for any activity involving a telecommunication function. TSRs
are submitted to the Customer Service Representative (CSR), located in the
Washington Telecommunications Center. The CSR plans and administers the
TSR, and NCF is tasked when the necessary preliminary work {e.g., wiring,
reconstruction, etc) is completed. NCF is available to the customer or the CSR at
any time duhng the process to provide technical assistance or resource planning to
ensure a smooth completion of the TSR.
Each year, the National Data Processing Division (NDPD) establishes rates for
performance of telephone additions, moves and changes; for installation and
maintenance of voice mail services; and for a variety of data cabling, calling card,
and teleconferencing services. The schedule and rates information (see page 18)
represents NDPD's best estimate, as of July 15,1994, of what these services will
cost during FY1995. Customers should note the following:
• No rates are increased.
• The cost for "unfunded dial lines" remains at $37 per month ($444 per year).
Until the Agency budget is approved, however, NDPD cannot estimate the
number of lines that will be provided to each Program Office without reimburse-
ment. In December 1993, NDPD announced that it would be able to provide 1.10
dial lines for each Federal employee and on-site contractor. By March, the ratio
was improved to about 1.14. In FY1995. NDPD hopes to provide at least as
many lines as FY1994.
With the possible exception of unfunded dial lines, NDPD will confirm the following
rates by memo to all Headquarters telecommunications contacts (including Senior
Information Resource Management Officials and Senior Budget Officers) before
October 1,1994.
Funding for all telecommunications services, with the exception of international
calling cards and unfunded dial lines, should be provided on a Procurement Request
(EPA Form 1900-8) and sent to the Washington Telecommunications Center,
Attention: Funds Tracking. Waterside Malt. Mail Code 3707. For funding informa-
tion pertaining to international calling cards, call 260-9600. If NDPD finds it must
charge for dial lines during FY1995, it will issue a separate detailed instruction.
Purchase Requests for telecommunications services should include the following:
Contractor:
Contract Number
Supply or Service
Object Class
DNMI
6101 Stevenson Avenue
Alexandria, VA 22304
68-W2-0013
Incremental funding for telecommunications services
(Make appropriate choice)
2522 AC&C Admin - Telecom Serv - Voice
2528 AC&C Prog - Telecom Serv - Voice
2530 AC&C Admin - Telecom Serv - Data
2531 AC&C Prog - Telecom Serv - Data
17
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
FY1995 Schedule
and Rates
All funding actions must be accompanied by the IFMS Requisition Accounting Line
Inquiry Screen and certification of funds statement (see Appendix B for samples).
Payment will be made through the RTF contract payment organization.
NOTE: During FY1995 a 5 percent credit will be applied to each Program Office's
account when a Procurement Request (PR) for $5,000 or more is received (e.g., a
$10,000 PR can be used to order services priced at $ 10.500). A $100 credit will be
applied to each Program Office's account for each dial line voluntarily returned to the
Telecommunications Group for reuse or disconnection. To comply with the Office
of Acquisition Management's streamlining guidance, allPRs ^telecommunications
services should be for an amount no less than $500.
ITEM
LAN Service - Token Ring
LAN Service - Ethernet
Print Sharing Service/Configuration
3270 Mainframe Service
3270 Mainframe Service - additional
Data Switch Service
Data Switch Service - additional
Comm outlet from floor to wall
Comm Service drop/remount
Calling Cards - domestic and int
Telex messages
Teleconference
LAN software licensing
Unfunded dial lines
Voice mail box
Analog telephone set - same floor
Analog telephone set - diff. floor
1A2keyset
Merlin telephone system
Spirit telephone system
ISDN telephone set
Software change - per order
Intercept service
Line status indicator
Cellular telephone
SERVICE
DESCRIPTION
Install/Move
Install/Move
Install/Move/Change
Install/Move
Install/Move
Install/Move
Install/Move
Move
Move
Provide
Send
Conference
License
Line
Install/Maint
Install/Move
Install/Move
Install/Move
Install/Move
Install/Move
Install/Move
Change
Install
Install/Move
Obtain/Operate
COST($)
$30000
$80.00
$80.00/Cost
$100.00
$15.00
$100.00
$15.00
$270.00
$20.00
Cost
Cost
Use Rate Table*
Announced Price*
$444.00
$300.00/35000
$10000/52500
$100.00
$200.00
$1.500.00
$600.00
$125.00
$50.00
$20.00/mo
Cost
Contract Pricing
(Call 202-260-8365)
NOTE: $100 returned line credit and 5% blanket funding credit for PRs over
$5,000 continue to apply. "Cost" represents time and material charges of
$25.00 per hour regular time and $40.00 per hour overtime.
'A rate memo will be distributed later in FY1994. Contact Dwight Rodgers, 260-
2082 for additional information.
18
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
Ethernet
Telecommunications
Support Services
LANSYS
Headquarters
Services
LAN Design Support
Support services will be provided by an NDPD Primary Support Contract Ethernet
Telecommunications Support Specialist (ETSS). These services will include:
• Providing technical and contractual advice in the design, configuration, and
installation of Ethernet LANs.
• Ensuring that all equipment is installed in accordance with vendor and EPA
specifications and requirements.
• Monitoring the Headquarters Ethernet network dally and resolving all problems.
Exception reports will be distributed to all parties.
• Following escalation procedures when hardware failures occur during attended
operations.
• Maintaining and upgrading configuration and network management software in
accordance with policies and procedures applicable to EPA Ethernet networks.
• Maintaining and updating documentation of the Ethernet network to reflect
DECNet address, node name, drop number, floor, closet, and other pertinent
information. Detailed physical and logical backbone drawings will be main-
tained; the other information will be maintained in a database.
• Being available to answer customer support calls during normal working hours
(8 am to 5 pm. Monday through Friday).
• Arranging and coordinating the addition of new LAN connections, maintaining
standard configuration documentation, and ensuring system security in accor-
dance with existing NDPD requirements. The ETSS will report all violations to
the Program Office System Manager and the WIC Technical Support Manager.
The ETSS will meet with the WIC Technical Support Manager on a monthly basis
to ensure that an up-to-date status of the work being performed by the specialist is
maintained at all times. In addition, the Ethernet Telecommunications Support
Specialist will be expected to submit a weekly activity report to the WIC Technical
Support Manager. This report will describe the accomplishments for the week and
will provide feedback concerning potential areas of improvement for NDPD service
offerings
LANSYS, the Agency's Local Area Network (LAN) support group, has staff assigned
to support Headquarters Program Offices. Access to LANSYS support is only
available to OSA subscribers. LANSYS specialists provide configuration assis-
tance when installing or expanding token ring LANs and operational support for LAN
Administrators LANSYS personnel are available to answer any questions that
offices might have from the initial planning stages to the implementation of a LAN.
In addition, the LANSYS group is responsible for managing the Headquarters token
ring backbone and its associated Value Added Backbone Services (VABS) such as
SNA and ASCII gateways, LAN-to-LAN connnectivity, etc..
LANSYS assists subscribing offices with the design phase for LAN expansions.
moves, and new LAN requirements. LANSYS support helps to ensure that all LANs
remain within specification and achieve maximum up-time.
19
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
Backbone
Management
LAN Administrator
Support
LANSYS will complete requests for LAN design assistance of single segment LANs
within 10 business days. Requests for assistance with LAN designs involving
multiple LAN segments or campus WAN interconnections will be completed within
20 business days.
LANSYS assists Program Offices with physical connectivity to the facility backbone
and provides support for connection of new devices. In addition, LANSYS monitors
the backbone and notifies customers when problems occur. LANSYS uses both
monitoring devices and analysis tools to ensure that the backbone is maintained in
a secure, stable, and reliable environment. LANSYS has also implemented a
Headquarters Backbone Change Control system to further assist in the manage-
ment and reliability of the Campus Area Network.
LANSYS will respond to complaints regarding backbone service within 2 hours.
Requests for addition of new Agency standard file servers to the backbone will be
fulfilled within 10 business days.
LANSYS provides problem solving support to LAN Administrators concerning:
• NDPD standard file servers.
• NDPD standard bridges/routers.
• Netware operating systems and add-ons.
• TCP/IP.
• LAN menus.
• LAN workstation setup.
• LAN troubleshooting.
• Protocol analysis.
• LAN hardware.
Support is also provided on VABS applications including Dynacomm, Crosstalk,
Netware Oracle, LAN Workgroup for DOS. and Netware 3270 Workstation. Corpo-
rate support agreements and online access to corporate resources are maintained
for these products.
Program Offices subscribing to the OSA may access the NDPD LAN Bulletin Board
System to download software fixes and Agency-standard LAN software.
NOTE: Support of standard LAN applications software is not provided by LANSYS.
Refer to the LANAPPS Support section of the Guide for more information about LAN
applications software support provided to Headquarters Program Offices.
LAN Administrators can contact LANSYS personnel at 260-LANS during normal
working hours (8 am to 5 pm, Monday through Friday). Customers will be contacted
by close of business if messages are left on voice mail. LANSYS personnel can also
be paged during evening hours if emergencies occur. On-call support is accessed
by contacting the WIC Operations Group at 260-7200. LANSYS will respond to
evening emergency pages from LAN Administrators as soon as possible.
Any Headquarters Program Offices installing non-standard hardware on local rings
will risk negative stated response times. While LANSYS will make a reasonable
effort to assist, it may be necessary to remove all non-supported equipment before
assistance can be provided.
20
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
System Upgrades
Value Added
Backbone Services
(VABS)
Headquarters LAN SA
Information Exchange
Meetings
Telecommunications
Service Requests
National LAN
Services
LAN SA Information
Exchange Meetings
LANSYS Bulletin
Board
LANSYS provides installation support and disseminates information concerning
network operating system, file server, and router hardware upgrades. LANSYS acts
as a clearinghouse for all network system upgrades and revisions. Hardware and
software installation support are provided as necessary.
LANSYS will respond to system upgrade requests within 10 business days.
LANSYS assists Program Offices with asynchronous communications (i.e., access
to the Gandatf data switch and various backend services such as the ALL-IN-1,
modem pool, ISO, Lexis, and generic X.25 network access), mainframe connectiv-
ity via NetWare for the SAA gateway, and remote dial-in services supported by
NDPD. LANSYS supports access to special applications available through the
Headquarters backbone (e.g., Locator, Postman, etc.) and services (e.g., Ethernet
connectivity, TCP/IP, etc.).
Central data management (tape backup) services are provided for NDPD standard
file servers that are directly connected to the Waterside Mall facility backbone.
Other off-site locations may be added in the future as technology improvements
permit. Weekly full server backups are completed along with daily incremental
backups.
LANSYS maintains all change control procedures pertaining to the backbone
services and ensures that the procedures are followed. LANSYS informs LAN
Administrators of changes to the procedures.
LANSYS will respond to VABS problems within two hours after they are reported
during the normal working day (8 am and 5 pm, Monday through Friday).
LANSYS coordinates regular meetings with LAN System Administrators, LAN
Managers, and LAN support personnel to disseminate technical updates as well as
updates on locally-managed projects. At a minimum, these meetings are held on
a quarterly basis.
LANSYS reviews and approves LAN-related telecommunications service requests
(TSRs) for Headquarters Program Offices. The TSR process serves as the primary
tracking vehicle for new LANs or changes to existing LANs.
Headquarters TSR's will be reviewed and, if no problems are encountered, will be
approved within 10 business days.
LANSYS coordinates regular meetings with LAN Administrators and Managers to
provide updates concerning LAN activities underway throughout the agency. These
meetings are conducted on a quarterly basis.
LANSYS maintains a Bulletin Board System (BBS) that serves as the Agency's
central repository for current versions of Agency licensed software, current bug fixes
to Agency standard software, installation instructions, and problem resolution and
information exchange. All information and software is available to Regional support
personnel upon completion of testing. Email notification is sent to all LAN
Administrators when new information is added to the BBS.
21
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
Proactive LAN
Management
Support
LAN Certification
Training
LAN Laboratory
Services
LANSYS takes a proactive role in helping LAN Administrators manage LANS
throughout the Agency. Services provided include:
• Publication of documentation pertinent to the EPA LAN environment. The LAW
Configuration and Operational Procedures Manual provides information on
standard configuration, installation, and troubleshooting of a LAN. The LAW
Standards Operational Procedures Manual provides information regarding LAN
standards in place throughout the Agency.
• Maintaining copies of the latest versions of workstation shells and LAN server
drivers on the VABS server. After laboratory and pilot testing are completed,
LANSYS uploads files to the VABS server. Generally, these shells are updated
on a quarterly basis unless identified problems require more frequent updates.
• Scanning vendor bulletin boards and problem databases to identify problems.
LAN Administrators are notified of problems and resolutions via the LAN BBS.
• Recommendation and documentation concerning new and proactive LAN
management tools.
LANSYS teaches the LAN SA Certification Course on a monthly basis at Headquar-
ters. An Advanced LAN Administrator Course is also taught on a regular basis.
LANSYS maintains a comprehensive set of procedures for testing the compatibility
and performance of standard LAN hardware and software (e.g., workstations, file
servers, network operating systems, NICs and wiring concentrators, gateways,
terminal emulators, RDBMS front ends and back ends, bridges and routers, etc.).
LANSYS updates the test suites as needed to include tests for new standard
hardware and software and to handle problems that are uncovered during earlier
test iterations. Bug fixes to standard software and hardware are evaluated using the
test suite before they are disseminated.
All workstation contract modifications are tested prior to acceptance of the modifi-
cations. LANSYS certifies that these modifications will work in the Agency standard
environment.
Various testing projects are undertaken in the Laboratory during the year based on
input from the user committee and availability of staff and funding. LANSYS staff
work with Program Offices to design joint testing projects as funding and staff
permit
LANSYS works with developers and owners of applications proposed for distribution
to multiple EPA sites to ensure that the applications are designed and deployed to
work in the standard EPA environment. In addition, LANSYS offers the following
fee-based services to owners of National LAN applications: planning support, test
and acceptance, deployment planning, and management.
22
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HEADQUARTERS TELECOMMUNICATIONS SERVICES
VABS Maintenance
and Enhancements
Terms of Payment
LANSYS maintains a wide variety of value added backbone services including:
• File server-based real-time virus scanning tools for Novell file servers.
• Applications that contribute to provide a total network management solution to
Agency LAN Administrators.
• Dial-up capabilities offering stability and enhanced application access for LAN
users.
• A National Information Distribution System (NIDS).
• A Centralized Data Management (CDM) system that provides a whole range of
disaster recovery and archival features for LAN-based and Oracle data.
• National Locator Database updates provided on a monthly basis.
• The ADP Procurement Expert, an automated decision support and procurement
support tool.
• Greenwire, "the daily executive briefing on the environment."
• An online, searchable file of EPA regulations and Federal register notices.
Calculations for support are based on the number of production servers in use as of
October 1, and the office site where the server(s) reside. Allocation of central LAN
support costs is determined annually by the LAN Advisory Committee which
includes proportional representation from all sites with Novell LANs.
Charges for FY1995 are $6,600 for servers at Headquarters sites. This includes a
$1,000 per server surcharge for management of Integrated Email.
Examples of servers not requiring funding are test/development servers, fax
servers, backup servers, and any server used only as a multi-protocol router. In
some cases, a Program Office that has deployed a national application will also
provide funding for the servers in use.
23
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APPENDIX A
FY95 NDPD SUBSCRIPTION DOCUMENT FOR HEADQUARTERS LOCAL SERVICES
:LIENT INFORMATION:
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A-1
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APPENDIX B
OSA PAYMENT PROCEDURES
An FY95 NDPD Service Subscription Document (Appendix A) must be completed and provided to NDPD for any
OSA services that will be provided during FY1995. In addition, a completed Procurement Request (EPA 1900-
8), along with the associated IFMS Requisition Accounting Line Inquiry Secreen must be submitted. Washington
area offices should forward subscription documents and procurement information to Denny Daniel, WIC-58. All
other subscription documents and procurement forms should be mailed to Leo Milus, MD-34, National Data
Processing Division. USEPA, RTP. NC 27711.
B-1
-------
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COST ORG:
BDGT OBJ:
LAST CHG STATUS:
02 - LINE NO: 001 BFY:
BUDGET ORG:
COST ORG:
BDGT OBJ:
LAST CHG STATUS:
03 - LINE NO: 001 BFY:
BUDGET ORG:
COST ORG:
BDGT OBJ:
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REOL USERIO: HOTS
REQUISITION ACCTG LINE INQUIRY
NO, LINE NO
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CLOSED AMT:
OBLG AMT:
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LINE AMT:
CLOSED AMT:
OBLG AMT:
5,600.00
0.00
0.00
02 - *L009 HEADER CHANGE
B-3
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