United States
            Environmental Protection
            Agency
Human Resources
Management
(PM-212)
20M-3003
November 1990
            1990 Blueprint Review
                         C2.
SPA
210/
1990.1

-------

-------
ffi to
                   UNITED STATES ENVIRONMENTAL PROTECTION AGENCY
                              WASHINGTON. D.C. 20460
NOV 2 I 1990
                                                                 OFFICE OF
                                                               ADMINISTRATION
                                                               AND RESOURCES
                                                                MANAGEMENT
     To the Human Resources Community:
          In  early  1990  we  issued  the  Human  Resources  Management
     Blueprint — a broad statement of goals and program objectives for
     human resources within the  Agency.   The Blueprint  was  formulated
     through  the work  of many  individuals,  most notably  the  Human
     Resources Officers  and members  of the  Human Resources  Council.
     Included in the Blueprint is a provision  for an  annual  assessment
     by OHRM to determine progress made toward  the Blueprint goals and
     objectives.

          The  J.990 Blueprint  Review  is  our  first  assessment.    We
     gathered the views of 71 key officials on human resources  in the
     Agency through  individual   interviews  covering  a  broad  range  of
     topics including human resources programs,  resources  and emerging
     issues.  We selected the 71 officials  from the ranks  of the Human
     Resources Council;    Mini  Council Chairs  in  headquarters,  the
     Regions and laboratories; Human Resources  Officers; and Assistant
     Regional Administrators.   In this Repqrt  we have  analyzed their
     responses,  drawn  some  general  conclusions,   and  provided  an
     extensive summary of their opinions and suggestions.

          This Report  provides  a broad overview  on  the condition  of
     human resources programs and emerging  issues from  the perspective
     of a group  of officials who are  actively engaged  in the day-to-
     day challenges of human resources programs and policies.   Within
     OHRM our program managers will  use the Report as  a  reference point
     to gauge the course  of their programs and to make  adjustments  as
     needed.  We  present the Report  to the  Human Resources  Community as
     a source of information and a reference point for  their continued
     action in support of human resources goals.
                                     Sincerely,
                                     Kenneth F. Dawsc
                                     Director, Office of Human
                                       Resources Management
                   HEADQUARTERS LIBRARY
                   ENVIRONMENTAL PROTECTION AGENCY
                   WASHINGTON, D.C. 20460

-------

-------
                  1990 Blueprint Review
     A report on the findings  from interviews with
key Agency officials concerning human resources programs,
                  resources, and issues
          Quality Assurance & Evaluation Staff
          Office of Human Resources Management
                      November 1990

-------

-------
                        CONTENTS
1. Executive Summary


2. Introduction and Background:

     • What is Blueprint Review and why do it

     • The FY 90 Review


3. Highlights of findings from the Review


     A. Overall views of HR in the Agency
     B. Resources to support HR programs
           and initiatives

     C. Morale and motivation
Page

   1
   5


   7
     D. Central direction vs. local control
          of HR programs and initiatives


4. Conclusions from the Review


Appendix A:

     List of 71 Officials Interviewed for the FY 90
               Blueprint Review.


Appendix B:

     Summary Findings from the FY 90 Blueprint Review
  10

-------

-------
                       1.  EXECUTIVE SUMMARY
WHY  CONDUCE A  BLUEPRINT REVIEW?i The  Agency's Human  Resources
Management Blueprint describes our "blueprint" for human resources:
including general goals, program models,  and roles for managers,
supervisors, and employees.  In order to assess how  well the Agency
measures  up to the  Blueprint,  the  Office  of Human  Resources
Management  began in FY  90  to conduct  a  Blueprint Review.   The
Review is a broad examination of human resources initiatives and
an assessment on progress or problems toward meeting the goals of
the Blueprint.

WHAT WAS  THE FY 90 BLUEPRINT REVIEW?:   Interviews with  71 key
officials concerning:   the effectiveness of HR programs, resources
and funding levels  for HR programs, morale,  and future HR issues
and problems.  The officials interviewed were: members of the HRC,
the Chairs of MiniCouncils,  Assistant Regional Administrators, and
Human Resources Officers.    The  interviews  were  conducted  from
February though April 1990.


MAJOR FINDINGS FROM THE FY 90 BLUEPRINT REVIEW:
     *  EPA  tries  harder:    HR  programs  and  initiatives  are
     considered   generally   ambitious,    forward-looking   and
     humanistic, and  better than other  federal agencies.   But,
     intentions and results don't always  match.  Many respondents
     cited specific  programs or  initiatives as underfunded,  or
     uncoordinated.


     •  Successful  programs; most  frequently cited  are  the  SES
     Candidate Program,  EPA Institute, advisory groups like the HRC
     and MiniCouncils,  and  quality of  life programs  including
     fitness centers and day care.
     •  Unsuccessful  programs;  most frequently  cited  are  the
     Performance  Management  System,     the   awards  system  as
     ineffective for motivating  employees,  funding for rotational
     assignments, college recruitment, and pre-supervisory training
     programs.


     * Funding for current HR programs: Rated overall as less than
     satisfactory, in terms of dollars (e.g for travel, training,
     recruitment) and  in terms  of FTE  (eg.  new HR  programs and
     responsibilities are matched by increased FTE).

-------

-------
       Future HR issues or problems in the next 5 years:

          Work Force 2000: this report from the Office of Personnel
          Management, is often cited by respondents along with the
          workforce  challenges  it  predicts.  These  include  a
          shrinking  pool  of  skilled  workers,  and  a  greater
          proportion of minorities and women in the workforce.

          Impact of computers; on organizations,  employees, and the
          nature of work.
     * Morale: Rated above satisfactory, both locally and Agency-
     wide.   The causes of  low morale are: poor  physical space,
     especially at Headquarters, and excessively heavy wqrkloads.
     The causes of high morale are:  the strong acceptance of the
     Agency's or  local mission and confidence  in  the 12th floor
     management team.


     • Central Direction vs Local Control; Respondents  consider the
     rules   and   regulations  which  govern   HR   generally
     unsatisfactory.    At  the same  time,  for certain programs
     respondents     desire  more  centralized  direction:   e.g.
     supervisory training programs, quality of life programs.
CONCLUSION; Overall, respondents approve of the general direction
of HR,  but differ, sometimes  sharply,  on specific  pathways and
approaches.   OHRH  program  managers  should  examine the  Review
findings  to determine if adjustments to programs are needed, and
explore in greater  detail,  as  appropriate,  Review findings which
bear upon specific program elements.

-------

-------
                  2.  INTRODUCTION and BACKGROUND
WHAT IS THE BLCJEPRINT REVIEW AND WHY DO IT?
     The  Human Resources  Management Blueprint  is  the  Agency's
general statement of human resources goals. It describes models for
programs to be used by Agency organizations and locations as they
manage  human  resources  and   formulate  local   programs  and
initiatives.  One part of the Blueprint states:

     The  Office  of  Human Resources Management  should make  an
     Agency-vide comparison of the total human resources management
     program against this guidance to determine gaps and to devise
     approaches to bridging those gaps.
THE FY 90 BLUEPRINT REVIEW
     For FY 90, the Office of Human Resources Management approached
this analysis by  conducting a survey of key officials  in the Agency
who are  either managers of human resources programs or actively
concerned with the goals, policies  and resources affecting these
programs. The  object of the  survey was  to  gather views  on the
effectiveness  of  specific  human  resources  programs,  and  in
addition, to explore a number of broad topics, including: morale,
current and future resource needs, and the human resources issues
of the future.

     The officials selected  for our survey were:  members  of the
Human Resources Council, Assistant Regional Administrators,  Human
Resources   Officers,   and   the   Chairs   of  Mini   Councils  in
Headquarters, Regions,  Laboratories,  and Research Centers.   The
Quality  Assurance and  Evaluation  Staff,  OHRM,  conducted  the
interviews in the spring of 1990.  71 interviews were completed.

     The interviews were conducted by  telephone and  or in person
from February 28  through April  14, 1990.  The interviews ranged in
length from approximately 45 minutes  to one hour.   Prior  to the
interviews  the  respondents  received  a  copy  of  the  interview
questionnaire.   Respondents were  informed at  the start  of the
interviews that all responses would be  "on the record11 unless they
specifically stated otherwise.

-------

-------
     Appendix A lists the 71 officials interviewed for the survey,
Appendix B  lists the questions  asked  during the  interviews and
summarizes the responses  to each question.   As  shown in Appendix
B the questionnaire was a mix of rating questions (eg. rate an HR
program's effectiveness from 1 to 5) and open-ended questions (eg.
What will be the major HR issues  over the next 2 to 5 years).  The
questionnaire included  questions on specific  HR programs  and a
number of HR related issues, including: morale, resources spent on
HR programs, and HR issues  in the next 5 years.

 Appendix B also divides the responses into four major subgroups:
     a) HRC members and Headquarters
          Mini Council Chairs
     b) Regional Mini Council Chairs
     c) Lab and Lab Center Mini Council Chairs
     d) Assistant Regional Administrators
     e) Human Resources Officers
27 interviewed
 7
10
10
16
                                                   71 total
  Note  that the  narrative  section of  this  Report  focuses  on
generalized highlights only. Appendix B however is highly detailed.
The officials we interviewed are largely the same officials who are
decision makers or the implementors of programs or policies.   We
decided that the  survey findings should be presented  to them in
rather extensive detail, so that  survey topics  or results of local
interest, or issues not discussed in the narrative portion of this
Report could be easily examined and assessed.

-------
                           Figure #1
        Give  an  overall  rating  of HR in EPA
                    Av*rog« rating of 70 official* = 3.5
4 i
t H
      3.5
                    3.7
                                  3.1
                                                              3.6
                                                3.4
  HRC * Hq MinCs
R«g MiniCs      Lob MlniCs        ARA*

 Ratings * t (Uniot) to 5 (Outstanding)
                                                              HROs

-------
                                5
            3. HIGHLIGHTS OF FINDINGS FROM THE REVIEW
3A. OVERALIt^yiEWS OF HR IN THE AGENCY

     The  participants  in the  FY  90  Blueprint  Review gave  HR
programs and initiatives an average rating of 3.5 on a 1 to 5 scale
(figure 1).  They commented often that  HR in the Agency is "Better
than   other  federal  agencies.11    Throughout   the   interviews
respondents who gave a rating of 3 or 4 to a particular HR program
would  frequently add  that  "The  rating would  be  higher  except
that..." as if any  score  below  a 4 or  5 needed an explanation or
defense.  Respondents frequently cited  the admirable  intentions of
HR  programs but  they were  careful to  separate  their views  on
program intentions and program accomplishments.

     The programs or areas rated highly were: the SES candidate
program, the leave bank, the GLO program, quality of  life programs
(rated 3.7), the  Institute (3.7),  HR advisory and support groups
like the HRC and Mini Councils.

     The  programs or  areas rated  poorly  were:   the  performance
evaluation system, programs for  motivating supervisors  (2.6), pre-
supervisory training  (2.6),   the rules and regulations governing
HR  (  2.5),  and current resources to support  current HR programs
(2.2).

     The  distance between  expectations raised  and products  or
services  delivered  was a common  theme  in many  comments.   For
example,  although  the  GLO  program was  cited  as  a   successful
program, it was also cited as raising expectations for  advancement
that  are  difficult  to  satisfy.   Another example  is  supervisory
training.  Many respondents cited the high quality of  the courses
offered, but also cited the lack of  any enforceable requirement to
ensure that supervisors attend courses.

     When asked  about the HR issues in the  next 2 to 5  years,
respondents most often cited Work Force 2000 impacts, referring to
the Office of Personnel Management study which  predicts  a workforce
with a shrinking pool of  skilled workers,  a higher proportion of
women  and  minorities,  a  higher proportion of workers requiring
remedial or basic skills training, and so forth.

     Two other issues for the future were: the impact of computers
in the workplace, cited by many;  and the need to  justify or show
a cost benefit to HR programs, cited by a few.

     Computers were viewed as working  significant changes  in the
the  relationships  between  subordinates  and  supervisors,  and
affecting the nature of work. The need to justify HR programs was

-------

-------
seen as a possible consequence of the Agency's heavy concentration
on  HR and  a  need  to  show  either  the general  public  or  EPA's
workforce that the money spent produced results.  As one respondent
said  concerning  quality  of  life  programs  "We're  pushing  the
envelope of tax payers' tolerance,  but we've had no flaps yet."

     Zn sun, respondents viewed  HR programs overall with very high
expectations and rated  them on a scale that was equally high,  where
scores less than 4 often prompted explanations.

-------
                          Figure #2
      Current budget  
-------
                                7

3B. RESOURCES TO SUPPORT HR PROGRAMS AND INITIATIVES
     Dissatisfaction  with resources  was wide  spread  and  deep.
Respondents   generally  felt  that   current  HR   programs  are
underfunded, that new HR programs are introduced without sufficient
regard for resource  burdens.   Figure 2  shows the average ratings
to  the  question:  how effectively do current resources support
current  HR  programs.    Each group rated  resources  as  below
satisfactory.

     Rotational assignments were frequently cited as an example of
underfunding:  encouraged by  Headquarters,  but  without adequate
provision for travel  funds and backfill replacements.
There were also several comments  regarding OHRM's imposition of HR
burdens on others.   For  example, one Headquarters official cited
the  tendency of  OHRM to "force" Mini Councils  to perform  HR
projects with no provision for FTE.

     Asked to  list the HR programs or  areas  that  need increased
resources in the next 2-3 years, respondents cited basic services
currently short on funding (e.g. travel for recruitment, physical
space and plant),  as well as Workforce  2000  types of challenges
specifically,recruitment and retention.

     Several respondents cited the need  for a significant increase
in contracting out HR to meet underfunding of FTE.

     There were some officials who considered resources adequate.
An  HRO  stated  that  there  are  sufficient  HR  resources in  the
aggregate but control of the resources is fragmented, for example
between HROs and AAships like OSWER.

     Resource level  reductions appear to be  a "hot button" topic
to the 71 officials.  When asked to  list HR programs that would
need  a  decrease  in  the  next 2-3  years many  officials had  no
comments. Those who did comment cited program  areas where resources
saved in one area could be expended in another area.  For example,
streamlining HR processing with ADP would allow staff to move from
transaction processing to other areas of HR.

     One  Headquarters official  cited  savings  from moving  the
nonperforming "dead bodies off the payroll."  Apparently, in HR as
in  environmental  management generally,  there  are  limits  to  the
efficiencies of recovery and recycling.

-------
                          Figure #3
        Morale  in your AAship/Region/Lab
                   Av«rag« rating of 69 officials » 3.4
4 -
2 -
1 -
                             3.8
      3.3
                   3.2
                                                          3.6
  HRC * Hq yinC*    R*g MlnlCs      Lab UlnlCs        AftA*          HROs
                 Morale  in the  Agency
                   Av«rog« rating of 61 official* * 3.3
4 -
3 -
2 -
1  -
                   3.6
      3.3
                                                          3.5
                3.3
                                             3.2
  HRC * Hq MinCs
R«g UiniCt      Lab UlnlCs        AftAs

 Ratings = 1  (Unsot) to S (Outstanding)
HROs

-------
                                8
3C.
           AND MOTIVATION
     Morale is often in the eye of the beholder.  It is not a clear
concept, it cannot be quantified precisely, but it  is often a good
indicator of perceptions and a useful starting  point for comments.
In the Blueprint questionnaire,  two specific questions on morale,
local  and Agency-wide,  sparked  some  interesting  comment.    In
addition, the answers to two questions on motivating and rewarding
employees provided some interesting perspectives on the connections
between mission, work and morale.

     As  figure  3 shows, the  average  ratings  on morale  were all
between  3 and  3.8.    The  comments on  morale  centered on  the
importance of "mission1*  to high  morale.   One HRO said:  "We offer
'noble* work."  An ARA stated that Agency-wide,  high morale is tied
to the importance  of mission, despite workplace stresses.   Other
causes cited for high morale were: Administrator Reilly,  the push
for Cabinet status, and the "halo effect1* of both.

     A good mission, however, can make its own burdens.   Numerous
respondents cited burdensome workloads as  the cause of low morale.
Physical space, especially at Headquarters, was also mentioned as
a cause of low  morale,  because  poor space interferes  with work.
Finally,  a question on  the programs  and  methods to  motivate
supervisors and employees  drew  comments  citing the importance of
mission and work as primary motivators over awards or performance
ratings. One lab official  said:  "Scientists  are not motivated by
money, but by publication."

  Clearly,  for  a  wide  spectrum of  the  Agency workforce,  the
mission, their  work  and their morale  are closely interconnected.
The  Blueprint  Review  is  hardly  the  first  to  indicate  this
connection, but the Review confirms many  previous findings:  for
many  in  the Agency  mission motivates work  and work  determines
morale.  Under these conditions,  HR  programs must support managers
and employees in their efforts to achieve the  mission.  HR programs
in isolation can not be solutions to morale problems.

-------
                           Figure  #4
          HR  rules &  regs:  how  effective?
                    Average rating of 66 officials * 2.5
4 -
2 -
      2.2
                    2.8
                                  2.7
 2.8
                                                2.5
  HRC k Hq HinC*    R«g Mln!C»      Lob MlniCs        ARAs

                   Ratings * 1 (Unsat) to S (Outstanding)
HROs

-------
3D CENTRAL DIRECTION VS LOCAL CONTROL

     The questionnaire included a question on how effective the HR
rules and regulations are for administering HR programs.  As figure
4 shows the ratings were uniformly low and accompanied by frequent
negative  comments  on  the  excessive  paperwork,  technicality,
complicated procedures,  and vagueness of the rules and regulations.
One  HRO commented  that the degree  of detail  and documentation
required by  HR regulations "insult" supervisors by indicating a
lack of trust in their judgement.

     But not all HR rules and regulations were regarded negatively.
Respondents indicated that  standardized rules and central direction
may be  highly  desirable for some HR programs.  For example,  many
comments cited  a  lack  of  clear and enforceable  requirements to
complete training as a weakness of supervisory training programs.

     Another  example is   in  quality of  life  programs.    These
programs on average were highly rated  (3.7), but  there were also
comments citing a  lack of central direction, national strategy, or
standard criteria for the programs.

     Clearly, one  person's rules and regs  can  be  another's time
consuming minutia, but the  Blueprint survey  indicates that in some
areas clear and enforceable rules would be welcomed.   Of course,
phrasing the specific rules and requirements to please concerned
parties may be daunting, but it appears to be worth the effort.

-------

-------
                                10
4. CONCLUSION
     The Blueprint Review gathered views  and opinions,  not facts
and samples, so the  findings  are subjective and impressionistic.
But, impressions matter and  opinions are important, especially for
HR programs and OHRM program managers.

     OHRH program mangers will  receive detailed briefings on the
findings from the Review, and  this Report  will be a main source of
those briefings.  The findings will assist OHRH's program managers
to  adjust  program elements as  needed or to explore  further the
issues raised by this Report.

     As shown  in Appendix  B, the findings  from the Review are
extensive and detailed,  and  there are a good number of other issues
and currents  to the  FY 90 Review  in addition to the  findings
discussed  in  this brief Report.  Readers with local or topical
interests may want to examine Appendix B in greater detail.

     The principal  findings  as drawn from  Appendix  B  for  this
Report are:

     •  HR key  officials are  broadly  favorable to  current  HR
          programs. They have high expectations however,  and they
          rate the intentions and products of HR programs on an
          equally demanding scale.

     * Resources to support  HR programs are perceived as generally
          inadequate.

     * Morale is generally rated as  satisfactory and perceived as
          strongly grounded on  employee support for the  Agency's
          mission.

     • For certain programs  (e.g.  supervisory training, quality of
          life)  the HR community and managers generally may support
          stricter requirements and  central direction.

-------

-------
<
X
i
cu

-------
I
u
       I
     S  i
     3  5.
     tt»  . a - - J • ^ *•
  <* c'c^'guwo^^ • x
  •!i*lii3£ii!
                  ^  S «
                 M 5  7 S
i
                  i «!i!.« .lil.i
               slflSs
               x J u S m it

-------
o

to

8
(9 OC
u o



i I

M at

3 X

S 9
m w

i<
u
u . «i   o
         *• t.
         « •   X
         It u.   ui
£

s
5 u

"


l
9
«
u
CM s K g

c ff J »

I«?«
a  • at »
t -•   U

* 1 « .g

«T ? S £
I C _ y
                                      .-S

                                        *
                                   8   2
                                      eo — -

                                          -
                                                     1
                            « • 3 e


                            I "8 1 ""

                             «*   O

                            8=25


                            S 8- " «
                            i g £ .
                                               Tl S £ •
                                               ** o   in
                             o —

                            • « g s
                            £ a g *
                                                «

                                                tr
                                                o


                                                4*

                                                •3
                               '.1
                                                8 1 --S
                                                • 5 « ^


                                                i«5^
                                                — .C €» »•
                                                M «< U O
                              *• B *^
                            t (A * O





                            ^ I Ix

                            S "" o« o *
                            —* 1b   2 *rf
                            *< o g u o









                            2 , I I?


                            f ::*§
                            9   ~ <    *•


                                                           V V IA
                                                          ll5
                                                            - 8
                                      55 21
                                       • <- *
                                                           i
                                                           111
                                                           C *•* **

                                                           I 5 5
                                                            a o *-
                                                            E ^ —
ews
                                               •> s g « t>   «
                                               *• IU * £ f   w
                                               « a. C *< *>   c
rvi

rom

rvi
The

rang

The

the
                                                 i


                                                 S
                                        *• L.
                                        *^ o>
                                        a o

                                        v> ct


                                        g «




                                        II
                                        1- «

                                        3 K
                                        01
                                        l» V
                                                >. *•
                                                f 3
                                        S i
                                        
Si


S*
I!
<- 
-------

-------
X
M
o

w
cu
0.
u
p


I
CO
o
2
H
o
z
                o
                Ot
                en

-------
CL

LJ
H-   "

 O  -2
      o

 0)

 c   °
• 
 OT    II

a    .
 c    o>

'i   S

 o>    0
 0   Q£
CC

-------
2
S
S
S
ASSISTANT REG
ADNINISTMTOR
  ?
o -1 5
   »
  a

         o
         •o
       a *
       "o
              
-------

-------













§
u.
S
3
1
i
i


i
*
•
OJ
4*
*
i
£
M
1




M
i
S** M
OC
3 «  &4>u
                      x    > o

                      =   -
                           -
                           «*• o
                           *6
            u>

            g
            S
                      0) *.    WO

                      I]    ^5

                      o e
fcx  pio   s c«  s
                      5 C <
                      (9 — <
               .
            ~
            w 41 K
            a "• S
            C  O
         * %



         i «  «






         I •  S
                         •- C
                         o 5
                     %
                           O. o  a
                  g
            X
            *<»
    II
    «l
    " «
ad  —• +* f
*:  in
                
-------
 G>
\
 O  £
      o
      en
      c
      O>
      O
     «
0)   £
 (D

~O
                                     ro

                              ro

                             ID
                              •
                             ro

                                                                                         V)
                                                                                        O
                                                                                        cc
                                                                                        I
                                                                                          en
                                                                                         <
                                                                                         or
                                                                                               c
                                                                                               O
                                                                                         n
                                                                                        O
II
in
O)
 c
2   .£

 D>   5
                                                                                         V)
                                                                                        O
                                                                                         C
                                                                                         o
                                                                                         o:
                                                                                         x
                                       K)

-------
I


1
§
i
i
     3

     Ifc

     &
   3 x
   ui O


   :s
   5 S

   w» s
   «« «•*
   ^v   awv<
             (AwuM&anx   >w__

             i**JS^ii«'«'fx*j5M«*'
                              15 ? * s
              u «    u
                85 « w >>
                g u • M



            ils^ii
                  Bw'w3-«>^'il> —

                  fiii-fci*
                  i <•&••> O "O '
                                    8y> •>
                                    TJ (0 <-•
                                   w a M E
                                   .. 5 - i
            ili
                                 i'r-
                            -i — B 7 Of
                              > *< * v *•
                            jr    * cL
                  a  —
                        s
                 S

                n

              8 - >
8.T 8 8 T
   «/ o

  • •



  ~c  • E a.
                 in t. o   2 • -
                 • • o c T — i
                 • > *» o « t. •
                      g

                      |

                     •
                     * *»
                     — t»

                     s T
                                              .  *8*s
   -JJsfcegs:

   (.w«lw«oS3
   II « 10   »• O «- o •
   *• •  •* jj ** o>   a
   M   0) O 4   OWE
   « c > c  .c L. v> a
« >• .2 5 a.   « « a «i c
uja 	 — 3  • C 3  tnra
w  Tt**    5.
ui — 9 — 1 — 93 X ••
•  L.I  V Q M Q '  ttQ.Q£
•  !•>  M9(A*'t  C3X
                                                  
-------
 u
 0
 CD   it

      w
O   £
r   *
 O   2
 O

 «
*>
"D
                             m
                               •
                             ro
                                K)
                            K)
                                                       CM
                                                                                            (A
                                                                                           O
                                                                                           o:
                                                                                           x
                                                                                            in
v>
O
'c

i
                                                                                            v>
      O)
      c

     '•5
      c
     p
     "w

     "5
     o
     N—<

     ID

      O
                                                                                            °,   c-
                                                                                                 O
                                                                                                 W
                                                                                                 C
                                                                                                 II
                                                                                                 &
                                                                                           ^    c
 O>
 O
CC
O
 C
                                                                                                 o
                                                                                                 QC
                                                                                           U
                                                                                           cc
                                                                                           X

-------
|


S
  S
  3
— M

S ?


ii
W X
   O o

   i s

M


U



8 M

: i
si

I-


  3
RESOURCES

RS OF HQ N
      •o



      o
     • A

     U
         I
              i{
              II
            •

           o
i
a

si
• u

I*   ..
- a ^ £ • 1
^. (A U j b C
S • "E   8 °!
<• a — — TJ Z
}j * x • 2 *•
$ .. -> 8  >

f lit»l



       i I
     • |) "o
                  X O
                  5 *•



                 If



                   2
                   e
                        fi   H
                        I if   5!

                        S
                         ti.
                         3
                      I e
                      w

                      1^8
               •  ^   •*



              I  1  J   «
              «; 5 •• • u • S



              » fe •— ^ o o 3



              *• •• o   fl ™* —
                o> S •*- < w
              .. L.  O  V
                                      >
                                      fe
                                      E
                                            L.
                                            «l
                                      O «> w
                                      5 — V
                                   a  w«
                                   C*   **
                              t  I? 5
                              *  « 8 a
                                • u  o
                              • «< 6 - c.
                        . 10
                           n
                                !«  *§.• a35
                           1  ' 1 O >  — ' O 1   U
                           >  • Foi  •*> o c
                              — S   x •.  «•
                                 B « o
                                    **
                            W<^*.
•—••-1
                                                 01 . ft tl

                                                 t; a e 5

                                                 £ £ 8- «
                                                 ^ X « O

                                                   SO <-
                                                   w O 4)
                                               o » >
                                                       8 5 =
                                                8 a  c 
-------
i
I
§

€

I
»*
5
   S
   a
  II
  ii
ii
X (9


S £

I-5


 5
.j y



M s
I 2


£ S
       ig

       Ht
                   "i a *
                   3 J> *•
         I 5  --
    Mi
    • u **
    5 I 8
           S
           41
           **

           s

       "  8
   *  «= fc   S
   i  ; i  • I
                   •D 2 x. -5
                   •3 3= C i
              *  !
         ill  i
                       * 8
                       * w

                       • £

                        8
 s I  !  |lii«i
 s s  i  111:11
        •8! !  t   T i. t
        it $  j  £sii*
       o «?
     a ?a
     esc
   8  »"
   i  r,
- i •
g &?
l|8i
 S - *
 ?n
 -s.2 .
 i-J
II !  !

il I
                 « S
              « •  2
             +* & +*  +*

             2 3 g  I
              1!
              4^


              §







              *f
              a. i
* - 3
                  . i -  35ig 1  89  "6 b fr
                  ?Is  *--iJ I  U  j8r
           2
       5 = 5 i
                5*> c ^ o  •»••

                * * * T.  fe « . ?
                         u  C
                         v>  "-

-------
S

B
5
i
5

I
RE

RS
OFFICE
STANT REGI

NISTRATORS
CHAIRS of NINICOUNCIIS

In LASS I LAB CENTERS
   ii
   x ca
NAN RESOURCES

CHAIRS OF HO
   I
        -5  ••
           - -
          *•» **
          *=.
          !i
                      £  . s 2
        **
f
             * 3
           3.OOC.  M

           it* s  ^
           ac • • v  y
           mi


            .  s  i
           fr  ™  5
           i  if 5
           •2  S1 • •
           •  «9 *•
           •»•    • **

           8  I*8
           o  8 —
   a-I
           ?• « • •  — —
           C > £ •*  U «•

          .!«si  Ii
                  ?i
               J  11

               i  S-
                        u
                        ta
           i  *
         * 1 *  5   X
         I -8   «  7 1
              «•»  ^ L.
              >•»   • to
              i  ° x
      §£•    10
      •  —I
k W f     •
 i*    —  C u •
 u L.   •  8 < g


 II   J  i?l
              *
             tt "
             I 8
             • *•
                      •* 9
                      y c
               •5  S  "S I

               H   .  r I
                  <*^  "3 «.
onal
hout

ort.
       x 5-
       L" £  5 _
       O (I)    «
    _  IB I
    O.  — I
                                      h
ent le



al: gr
          =
        c I   a i t s
          *    » « -
                     s    if
                  !  Ii  *l  ii
5:<:s
&  £ "•  ' "
                                  a u  CM

-------
 10
 O
 cc
 I
 c
 O

 OT
 cs"
 V)
 c
 O
i;
  .a
u 5
o: «
I :
  I
(I)
a:
                               i
                               s  ?
C£
I
O
                                  M i
                                  0!
                                  ct s
                                  X ?
                                  a

                                  If
                                  £
                                  9

-------


s s
- *
2 2
x 5
 .
 £
o

«o
o

•o
       "S-  a o
       —  js •*•
          i *
          | S
          •8 o .
        I O i —
         1  !
         1
         -
          i  5 S
         a!
         = :
       t
iflJI
: S . i?

& !     2'

P i M
tv^ljik

l15-Ms
5 5 u «- a  -i
:ls«*«;
la'ini
•'81*"^
       S S
   S li o i
   zs : | : £
        *•
                      • e
                     5*
                     h
                   di:
                       — u e *
               "S u •» 8 • — i"
                •a S a •• 5
                      c •

                       °c
                  «-  « u
                  e «" u
                     i^
                      «x « *3
                      8 f 7
                     _ . >
                     u
                        § $
                        »2
                     I ^ 3 fc

                     fctsl
                             1
                               1
                                    5 S"
                              S
                          «,  « 1 i
                          g  u 2 S
                          8  S S «

                            ~n
                            s s
                            ?:
                                    ?8?
                               V

                               I
                               u
                              i !
                                    C — *•

                          I 8 i t 3

                          S 5 § o 1
                          •  i (A i
                          > O i X i
                           w  Q.
« I

5 •
                                 •r s

-------
OS.

-------
           0»

           S3
            2
            a
ASSISTANT REGI


ADMIHISTMTORS
           3 2

           i i
           i s
s s
s s
            3
 S

 i
               "e
!

8
2
               |


               S
               i
   e  •
                     •5 S v 3 «  -SS^ig
                     V 8 11 S  - B 5 J ,=

                     jlf a s  *!siS
                           §

                          I-
          I it   S

          8 t ^  ^


          8 t S  S .
          41 "—  S 41
            i  *
            5s5
                          5 8     i=
                           • -•
                           «:
                           IS
                         w    o •«•
                       «  u    o *•

                       -I    Is

                             ^
      I  I*
      o  » *


      I  lls
      **  a i" •-
                      n

                      U
                      $ $
                              «  c
                              T;  By
                                     8 i!
                                 o—  .. «
                          •    •
                        ** **   O **
                        • e   o «
                        k *    *
                        & *«   L. •*-
                        L. •   C V.
                                             I
I '  -
is  -s
                                                       8 5
                                        8-2

                                        3 "
                                         Jh»


                                        8*1
                                        S u
                                                         Ul
                                                         oi
« i!

£ "o

a a.
                                 8.
                                 n "o
                                     1"
                                     f tl
u

'c
                                           _
                                        o M w
                                        i   u>
? 3
« 5



II
s_ «w
Q. tt



g S
41 Ol


I i
  U
                                                     w 4)  w X »-
                                     .! 3


                                     Ii
                                                           c w
                                                           5 T)
                                       I!

                                       « <4-



                                       >?l
                                       VI X
                                       « 4)
                              £

                              3


                              S-
                                                   I
g
                                    I
                                    ^
                                    9
                                    4J

                                    (ft
                                                o
                                                h.  g|
                                                    5

                                            S « 5!

                                            'i 5 'i
                                           £$.2
                                             o>-°
                                                      t-  41
                                                      ••-  >

                                                      S • k
                                                      « •• in
                                           ^ t- o
                                           * o f  *•
                                           41 S    a
                                                            ». i
                                                            o 41
                                                             C
                                                             _S

                                                             *

-------
0-
 CD
   |>
"5  g
£  *
 w  1
Q_
LJ
                       o
                       oo
                        «
                       K)
V)
O
Of
X
 (A
<
cc
                                                                                     M
                                                                                    U
                                                                                    *c
                                                                                     V)
                                                                                    o
                                                                                    *c
                                                                                     o>
                                                                                     «
                                                                                    cc
 V)
o
 c
 cr
x
                                                                                    o
                                                                                    QC
                                                                                    X
      c
     ^
     "OT
     *3
     o
      o
.0   "*"
 o   •o
-1    o
      V)
      c
      w
      0>
      C

     "o
     ce
        in

-------
<
|

S
E
•»
S
  S S
  « IS
  - S
  1 «
  is
a =
  5 8
  g
   2
    o

    *s
      o
      •o
      3
     t!
     1
         £

         I
          j
          o
         i!
       s
        ^ 5
        h!
       x3 ^ a s
       sicl|
       i i — i a.
       44 X U
       S S V «
       u 7 r t
       * I « J
       O- U 44 • •
       " - 8 * a
       ? ' u * f
        j> ** ~ 3
       0 "8 • "5 A
       = 028-
       *h?i
       
1




t
L.
I
t
'
f
•
°s
b
44
,j.
O
1
Kl

*
**
2
i who/what done on 1
S
•
0
3
jj
44
44
«
•o
I





•
44
U

1
1
m
"«

II
>
H»
44
«.•
«l
8.
i
4
•
4*
2
a
0
44
|
J


3
|
8
8
i
verworked
o
0


o
b
I
4


2
1
\
3
44

1
5T
1
I
l^
8
X
'5
I
|
4
4
&
I
i
*i
o
u


S
4M»
8
u
."§
1
4»
5*
*
1
4*
10
M
£
>»
1
|



f
44
'5
experience
g

*•

V

var lab
i
X
1
•

8
u
g
44
b
•g
O



a
t
a
^


«
3
M
8
b
o
«


44


o
S
t
1
I
|


|
"o
j
1
4
I


2
Is *
.21*
Trainer quality var
i i vendor trainers
ccessful .
Hard to maintain go
trainers.
f S * I "o
8 ,*
3 J|
* * 4»
.0
* *l
• • 44 E
' 8 « 8 o
1 1 1 : :
* 5 g o G
— « C <4. 8
5 u S —
5 DC 44 4» JJ
c < c i o
j< < — > i-









g

u b
8 3
M U
^ *
u w
>•- M
&i
il *
£
«
b
e
|
|



|
8
"S
X
1
1
4
I
V
5

I

-Negative:
1




i
1
M
0
M
^
I

.

1
|
M
U

0


1
•5





i

u


1
•
s
O

ss
-i
«••
ID
Need more training
*
*
8 t
4*
T
*
i i
•M 1
|

• i





*
I
i
L
i
I

i J
n —

— <« tn
44 % C
i! K i
K * 
iu f 0 tn
i ot i (0
1 »^
£
b b
O O
•4-
« «
«l





•••r 2| •
: *.?
f M
3  «
J. i:
3 '5 M
•n t_ i
b
•s 1 : 8
X • <4- U



























8 , .
£ t 8
3 . § S
u JS a 8
.. -5 5 £ •
8
(9
i
u
r

i
i

a
44
at
1
1

-------
 c

*c
• w
 D
 D
.—

 o
 »-«.
 D> o
 D  5
 C  ?
 D  01
     "
 2
 (D
 CL
 I
 CD
 L.
QL
                                                                                  V)
                                                                                  O
                                      fv
                                       •
                                      CM
                                                                                  tn
                                                                                  <
                                                                                  ac.
                                                                                  irt
                                                                                  U
                                                                                  *c

                                                                                  1
                                           CM
                                                  CM
                                                                                  en
                                                                                  O
                                                                                  'E
                                                                                  o>
                                                                                  0)
                                                                                  o:
                                                                                  O
                                                                                  c
                                                                               h  x
                                                                                  o
                                                                                  a:
                                                                                  x
                                                                                       o
                                                                                       V)
                                                                                       c
                                                                                       D
 VI
 o>
 o
o:

-------
I


c
s
rvitory
*«




§
3
s

M
    8
HUNAN RE


OFFICERS
ASSISTANT REGI


AOHINISTRATORS
    3 „
      B
    O M

    i §
    x 3
      UI


    !i
    s
      s
              •o


              
              o
              o


              "5
O


K

            O



            « I
                    8£

                    II
                     9 2
ngs/no c
                     u

                     8
                    1   »
                                           I
                                      i
                                      5
                     ?
                   «  E

                   «    *
                   f   • L. ••
                     • 8 o
                   «  « • _i
                   5  « ™ u
                                 •  u
                                     ? •     g

                                     £3 ^l c

                                 g s«ll |! k
                                 I <- • u — o   —
                                 c   w
                                 g> *- o.
                                 i^ K 'C X V  E
                                 •  •  & •  ft. '
                                 •  1    1  >« 1
                                              —  <
                                               tl  £
                                               tfl  **
                                       e £

                                   ..  j  3 T, ^   O  O 0 HO *•
                                   ae  a   o «-
                                 •n ui    x — i 13

                                 8 I  2  c c S £
                                 o 3  a  O v   a
                                 !  i  I  ! * S *
                                 • a
:«?.
8 g S«
K 5 — O
1. Z u ta
•  9 O  >
                                             -
                                      r  3
                                      J< wC
                                     . .  <,

                                     * T> O
                                 •  • i    i  vi i
                                 •  t. i  o •  a •
                                   M   w   «>
                                Is
                          5   ~*     "*"



                          "/   si


                         *~ — 'E     41 5
                         a *» — «   OE T)
                         GOBI-     S

                         * — w *   .S 5

                          M J{ t» 0 4» 4)
                         *-.&.«£«>

                         "Z S 5 2 - ! «

                         X "" 4> U 4> O '«
                         1 C k '  f '  S
                         i 5 a •  « •  &.
                                             ?
                                             ** E

                                             * "5
                                             S .

                                           U
                                       <»

                                       m
                                                             «     « «
                                                             i   S «• t o

                                                            . -o   5 'Z > "°
                                                           » -•  • «I <0 O 41
                                                         w —   a 9   « c
                                                           £*- ep o   « 41
                                                           u c   •• c i •-
                                                         x: * — ID <- o   c

                                                         £ U S c & Z -  -I S
                                           •  Q-'t
                                                 V




                                             I

                                             o   —



                                           :jjf*   5


                                           i o 2 3   I
                                             •O «••     <*

                                           •fi 4> X ll   «


                                           S .. S "   £
                                           8 i — c  • >
                                           V a > 5 o> 
-------
 D)
 E
N
 CO
 L.
 o
 L.   II
 0
 Q. 5
 ^  •-
 to  ?
     
                                                                                            c
                                                             V)
                                                             "3
                                                             o
                                                                                            o
                                                                                            v>
                                                                                            c
 U
      o
      O)
      2
 a>
 E
'c
»^—
 o
                                     CN
                                        (N
                                                        W
                                                        U
                                                        "E

                                                        2

                                                        0>
                                                        O
                                                        ce
                                                        O
                                                        c
                                                                                       O"
                                                                                       X
                                                                                       a
                                                                                       on
                                                                                            II

                                                                                            M
        tn

-------
I
I
I

I
&
g
I
s
s
i
ASSISTANT REGI
ADMINISTRATORS
    2 »
    1?
      i
    S 5
      S
LS
RESOURCES
RS OF HQ
CHA
            V
                                     %•£.<-
                                         £  B
                                 |      ** 3 g
                                 u « -x   *« "5 *E
                                 t. w §  .. 5 ai a
                               ?— 'owu^w*'
:  I : S*
    *!
                                      •*  O  
                                        N —
                                  JK  >• 1* V *•
                                     5   £ Z
                                        8 t
                                 •  S 5
                                   s
                               *rf <•« W ^   O • •*+
                             4-oacc1*-*
                             3 f « 1 1 • -8 5 8
                               .J-.'^g
                               •   1 1 « ! 1 5
                               CO^Tfc.—  . o
                               — O I  i  3 •  i A

                               - 5 .  . 1   I
                               t. M a  a *•    «
                               §385.S    i
                                 sHi    -
                                           •«  •
                                          51
big
c
to measure; weak
frm top ngnt t E
--FANE: not big
•-Excellent
need more on
ills.
-Zenger-Mi
ew: it
er role play
sk
-
vi
                                              ₯ a
                                              |1
                                              w *
                                              ^ „
                                                      5 JS   -
                                                       "l g!
                                                      •2 ?
                                                      ga
                                                      u   *•> .e  c
                                                      i- o c i- —
                                                      i  a c  i  a
uated
                                                      **
                                                      J
                             L   5
      i   * »
      •t   V «*
    eo   8 S
.COW     •—
UP     IP "O
Siii   -i
  8e c> c   « U
  C c —   i- in
M — — a •  si   •
  a c c x 01 <- 9
gwS»'k5f'e
a g i- u _o  i « •-
t  i. 1  o 'u  i  c u
  <^   ^ o.   o w
                                                      !|1!   Ifg
                                                      I * 21   S J S
                                                      » . « »   - o g
                                                            3    W 41
                                                            7    o ^.
                                                                ^ll
                                                      U y. ti  M   » f «
                                                      i  i  «  C    i «l Q.
                                                                 Q. «


                                                                   i «

                                                        w O
                                                            lil s
                                                      ^  "2  o  i * S1   °
                                                      JVA^Bvc.'o*.
                                                       •i B  -P  a* ac.2
                                                      «ii»t>w<5>
                                                      Sp]J.r«-|u,«5
                                                            s  » 3 _ g jj
                                                        41    »^   X ^ j-
                                                        ?V —  41 *f f ~ t>
                                                        •Q a  -^ u> o -^   4;
                                                        caaSaol!
                                                      l3SogCX4>ZW
                                                      '  « i  !L u i   i  o
                                                       2 w
                                                                     s . g
                                                        O «  U  •       C •= O O)
                                                         Q  J}  « *J i   $ c   c
                                                        t-3fi«i3ac   g — ^ —
                                                        O UJ  o  171 £ x  • c « w c
                                                            I_C  *Ol^'^l*IDJ"
                                                            as-B.S^*--*
                                                                   o c at « w
                                                                   a « M L.
                         «  c «. g o
                         C  op «—   — — ~i is »*•
                         w2la$g°l5"*'Mfi
                         .-  a e s £ •- -. 6 »- o i-  fi.

                         « I * ^ = 5 •- fe 1 § I  -
                         •  x8t'M«ii'c!*'!§
                                                      g? 8
                                                      l:l

-------

-------
1
8
o

2-
€

S
w*

s
   -
ASSISTANT REGI


ADNINISTRATORS
CILS


f RS
RS of MIN1CO


ABS ft LAB CE
  x
|!

i!
5 at

M
X 4
      o

      X)
         N.


         "5
       • A


       U
       O
          I!
          i S
            S £
if;

H1
I ~ j
8 • •
            I


          II
                  •8  ?
                  C  t
                      •-  £t
                      S g  .. *
                          i ?
i t • ~ s * «.
     x I e
                    50 *» **
                    "»**--
                   i i i
                   It
                   3
                   •

                   *
                     7 ~ f «

                     • « •  «





                      S -"
                      M  —
                               o •• £ •— « w «.


                               I | 2 || 1 I

                               114 <*• S !•* Ife ~
                               I B f. • i
                               i <• ia N i
                   5t

                   ^
                              1



                              2



                              I
                                  ? I i i- S
                                  $£«-*«
                               g -  g 8 8  8

                               i? I;*? «I
                                siitss-
                                 4l» I   * & M-

                                 3 • ? i? s a
            Hi
            I'l

-------
 CL

 3
 CO  *
     CN

 D) "

.El
-»—  <•*

 o
 O  -5
     8.
     <
 c

 D


 G)

 C
*^—

"O
 i^

 D

 £
 (D
                                    oq

                                    CN
CM
                                       \O

                                       C4
                              CJ
       IT)
           
-------
I
8

I
s
•HI
(ft.

S

   (A
   -I (A
   I?
  i!
   O M

   » 1
        fc

        "5

0     -O   * 9 <»
m     v   ic  *^
«  0  i .  5 « .e
6 • •  j> a —> — w

Mi  !l?i-
              5 u
              8 Sj   m * -
              t *  8 ^ 1 a-S

              i 8 "8 t: 8 J I «
              3 .. S 4 « 8 « i
                  --

                I - I - 1
                £ .c S: ~ <
                4  V I 4. I
                I  >^ I U i
                    t « 2 5 • *•
                       B q> i >
                       B * • i
111

3g*
:!i
Irt U —
  fHMI **
  M «

:  IT

« .
C «- W t*
S O JJ —
S S J a
k * 8 I

MM
£ B X
  V J* •£

l:il
uiU
*s "i i
  o w>

^?ii
             i
& g  5 i s

? z 2 s jr £
4   -» |Q « Z
> e *  S I
t ? i 2 x .
8 S .M 5 " o-
* fc S s I *
S 2 S i I i
8 H " •" m
   tf I* V U


? -8 « I i? "
« I- Z  US
£ 3 * 5 5 I
u * o »- a. >
  *»
  *  «

  * i f 8 *
  i! 1st
   x c (. 5
  r • 5 s- •
• s ^ •  w •?
2 8 5 g a 5 .
S * .2 • £ I !
i: ^ e -8 S 5 I
I ^-g J •• I x
  « 2. "a ••  "-
2 Z * S t X $
. 2 • 8 f E *
X • • I  O I t.
S ' » '    S
                                   8 »
                                     *
                                    . e
                                  m -» v
                                  > .o v
                                  « 2 "5
                                  g 8 .-
                                           I
                                       _ S — « — L. t»
                  C w •*.
                  •— « <*.

                  PI

                  |!-

                  *M

                  3 «
                  :t«
                  ^ • •
                I slvi
                •  (Ml
                                         ^  o
                                      S   £  ^
                                   •8
                                  iM

                                  Sli
                                  S . X
                                  fl
                          > s § .
                          1*2*
                          0 « *• (O
                                   o  e

                                   S - 5
              I

              I
                          f ?

                          «J
                          s I
                          « c
                          I'l
                          |8
                                           «
                                           M
                                  — j k  iit  ^ r k^j»;
                                  ** W  *W  3k ^K 1Q ••*
                                  M«x«ikdiuea>
                                  X C  5 <- i  Q. M i  —
                                  (o&kioi  7&.*->«
                  |
                 • **

                i?
                c c
                ~ s
                §:
                HI X
                le w
                                                  «to II
                                                  *te M

                                                  ? 1
                                                  X a

                                                  3. tn
                                  »"t
                                   S
                                  -   » s
                                  «*  • ^ o
                                   S« a. a
                                   W g  *J
                                  k E 5 «- Q

                                  sloxS
                              !]i

                              '!!
                              *il
                              i  !
                              < E i
                              * a i
                               85
                               •! -
                              « | 2
                              c 3 w

                              hi
<« > m
ill
•  • 4
t  * L.



  i
                                    ^ S *
                                      *» u D
                                      8- & 1
                                       "8 .2
                      a .
                       S*
                       •«
                • 1 i * 5 a
                  «j S ep > *
                " •5  c t- (-
                llii'5 l^r
                u <» m « «/» —
                i   i 01 i a
                >  C •   i «
                       * *:
                       1f0

                      S E "8 ii
                                             L.

                                             a
                                             t^
                                               U
                                                  f S
                                                  1Q W
                                                  I o
                                          !
                                   ^ s
                               TJ g S ™



                              £ » 5 i I
                              ci X — S ra
                              en M <-> tn
                              IV i  Q < 3
                               i  e . a;

-------
 (D
_o

 QL

 E
      n

 C   «
• —  JO
^~   u
 O  E
 >   o

^  S
 O  _
      o>
      C
      o
      0»

      2
      «
 (D

01
                           tn
CN
    CM
        in
              ~T

               CN
                                                vt
                                                O
                                                cr
                                                m
                                                <
                                                ce
in
O

jc

3

XI
O
                                                     O
                                                                                        O
                                                                                        OT

                                                                                        C
                                                a    „
                                                c    en
                                             u  5    5
                                                                                    o>
                                                                                    o
                                                     a
                                                     oc
                                                                                   u
                                                                                    c
                                             -  x
                                                                                   o
                                                                                   QL
                                                                                   I

-------
1
b
O

I
RE
OFF
ASSISTANT REGI

ADMINISTRATORS
NINICOUNCILS

LAB CENTERS
    s s
    ii
    X O
    s £
OF HO
HUMAN RE

ft CHAIRS
I

2
8

                  « s

                  il

                  II
                                 ?  51!
                               8 a « « * I
                                   o   uboi
                                   — wj 5 o 3
                                   u X     — >
                                   $&7«
                                   Q- ' *-*«••
                                   «  , | o g
         T £^1  i —

         i ' i ,  * H
         ». s c i  c  . *
        ggl8*.-^^
       *«  - »• > C  *•*  - V
       J28-«s*?S
        •SfeSSzS25
        b > £ b <«    o  u>  —   uia
        i o i  e i   o i  **
        i E i  O •  •» «•> i  b
                               £
                             S
                    ,-!
                                          C
                                         » «
       -I-~.v--.g-.
       • Ob^ao-Kbwo
       — B«bii9b>«OB
       u   x: «   «> •*- > c

               -" 1 T | 1
                             a i  &
                             b .  «
                           * 5 I w 2
                          ir!!r   J
             ^ ^  v "^ ^ -^
             •  >  _ 2 '  fe
             i  i  O 3 '  fi
                 *• —»   S
                         I  2
                             SLJS  * «
                             2 t
                             • "u
                    S

                  \\
                                      _
                          i O i  •  • •  i -Q «
                          *J>**b**b *^
                           t5     c    S T>
       .n 5
       2-1
                                                   8 8.
X » *• 0 -. — I/I
                 3
               «l«l
                                                         ..-
                                                   <^ 3 (0  « i  £ i  >
                                                   « b £  E •  «-* •  «  n
  M   3  S at
Mb   O  '— C

fe J! .£ *•  S .2
5b   •EM
IA g « c  5 a
«* * i .2  fe. £

•S i - 5  b S
— -o •• **  o c
                                                                V>  T9
                                                                b  c
                                                                o  
-------
_Q
 D
 C
 o
 Q)   fO
C£   "
\   «
 :>   o
 Q-  ;u
.—   *»*•
 __   «»-
 r^   o
      0>
3
O
      S
      2
 D

 O
                           ID
                       CO
                       K)
                                    ro
                                 (N
                                   *
                                 ro
                                                                                        V)
                                                                                        O
                                                                                          I/)
                                                                                         <
                                                                                         ce
                                                                                          V)
                                                                                         U
                                                                                         *c
                                                                                              w
                                                                                             "3
                                                                                             o
                                                                                             in
                                                                                              o
                                                                                              o
                                                                                              VI
                                                                                              C
                                                                                        'E    OT
                                                                                        .=    o>
                                                                                          D>
                                                                                          O
                                                                                         CC
                                                                                         (A
                                                                                        O
                                                                                         C
                                                                                              o
                                                                                             a:
                                                                                         o
                                                                                         a:
        in

-------
8

4M

5
1
   u oe
   s i
   i- S
   <2
    >
    X
   » I
U UJ

1 i
   i ?
   x 5
   gi
«

<»-
e
           h.
           IM
         ll
         i S

               I X
                                      e  «j

                                      III
                                    * i
                                      u
£ ;
Is
                     ? >
         - j S i


£ J4 8 S 3  § 3 I S
T u C 5 u  • — c)
  wc—ft'-x  T:£



f J 5s SIf IJf
                             .- i-  « *
                             C at M  -. —
           * r * r  •£•»!£-
           x w «s w-  *i s   Q •«-
            *•> O    ac •* T» S O
           £ • C X    s *
           u    —  «<  *< «i c
           Stoc  g « c *i S

           hiiiM in
« —


i!
                                       8
                       § g • -g
                       S   2
                              _>
                              T
                                    -
           s a
           *J KJ
                     S  j-
                  C X J!
                  I r *
                  5 — •»
                       j 32 e
                       i s 5 I
                       «it.wi-
                       iyfT
                       l I ' il '  '
                        i   *
                        t> i. — i. —
                     9«^«T'-SB I. 0 *»
                        8 • a 8
                     s  i  i-l^t
                                              R *
                                               9  (A
                                              if:
                                              I


                                              f
                                               c. «> a
                                               V -C 
                                            » S 2

                                            ^! s
                                            a 8 f
                                            | V g
                                            8 i  u
                                          I

                                          in
                                                  
-------
 U  ro
 C  *>
 

J2 < | Q) "o o C 0> * — _ O D §> m * K> (0 O CS V) K> K) o> n VD O o (0 c K) K V) U "E o> 0> V) O C oc. (M J- I 0 a: x


-------
1
   1 5
   » X
   £ 2
   _, $
   3 U
i!
   2 *
i§
"s:
I!
   «
   2 £
   I £
     a
RS Of NQ
    s
    c
           •o

           "8
        o
        •0
           o
           «o
          •5
          8
      ii

rating

               u
               e
               §
            U

            £

               ii
                          2  c w «
                          a.  — > v.
                            • o •••*•>
                          .« x a e c
                  .- • S 5
                  .2 » 1 *
                  S TS 2 o
  i5

1M
. S 8 I

o » *^ **
— t- t- S

ei — -B -n

=  ill   .

       * M

      1
                             x   ai *<
                             g   ^:
                             ^ -8 r
                               «« i_
                               u *^
                         • •  a >  u c -^ >  M
                         i aa>  C a -^ i  —
                          *     £ A a   s
± ^ -s
I - *
!s^
5 -21
III J
!  Is  S


I  X
I  I  X
S § S ^ 5 8.
>  B > w i  c
1  3 ' i '  -5
                  •O:   "I
                  I M •
                                 i r.. j
                                           I
                                           u
                                           o
                                            MO  "S. «)
                                          i I "8
                                          .
                                        tt  — •  v> w
                                        ** S

                                        = 3 : . 1 1
                                        *« JS 9 ID « J
                                        8 4? I g •£ *
                                             •
                                             .
                                            *
                                            s
              8 — C *• «
              5 a « « <.
              c u f » «


              i U "Z *• S x



              ! :  S^ S i
                                           . E
                                           O
                                           4-*

                                           i  §•

                                           £  c
                                         x w
                                         w X
                                            c. — w
                                            Q 3 E
                                              fi 4 *< O £    w
                                              e 3 C "^ *^   * O
                                              ^B.Swct-««j
                                              2»-eSS
                                              w .2 -
                                                        3 -8
                                                        i  O

-------
o-
 0
 u
 0
 0
     «N

     oi
 o   „
o
fv

«^
 O

 O>
 C
•+—   o
 0   -
 u>  s»
 c
 0
 ^
 L_
 13

0
                                          in


                                          in

                                          (N
                                              01

                                              01
                                    ~r

                                     ro
                                                                                     U

                                                                                     *c
                                                                                     O)
                                                                                    .S
                                                                                    "•5
                                                                                     c
                                                                                     a
                                                                                    O

                                                                                    m

                                                                                     o
                                                                                     O   •*">

                                                                                     J   "5
                                                                                          M
                                                                                          C
                                                                                u
                                                                                c
                                                                                CJ
                                                                                a:
                                                                                I

-------
I
u
?
i

£


I


i
u
X

I
M
I

t
«
at
N RE


CERS
       •
       s
ASSISTANT REGI


ADMINISTRATORS

CHAIRS Of MINIC


in the REGIONS
LS
RESOURCES


RS OF NO H
             o


             •5
           o =
                  ?
                  ?
                        it
                          SH-   M    •   U|  C C «.

                       -.2   «   *ig?*.i
                          «   JB   £*>&u«e
                                         s
                        £ i
                            I   a

                              | - ?
                       9 1 1 « ^ * I  i  I
                                       c    * *>   b. « C
T^1???*?^
' 2  '  •  i * '  S

       IU



  a.    « •— t •



!'    i-l!
~ "a    t * "8 ""



» " •=.   ii * "S

           £ 5


           « I


  2        S x5
  «?*   SS.tT
JJ-^Sf   «£*8
^s't   .Sis3

S$32   2rl2

a S X Z   u>^*<




:l\l   III!
                        " «i n *>
                        _> w 6
                              3 fe •
                                         ti **
                                         > C

                                        5-8
                                         tt*,
                                         s 2
                        i
                         Kl
 X   t> •-• ** O —


 * 8.1 S. 8   *

 «     M  > a v
 w o  —• «• v. w u

 S 8  S - S " »
   _«»  o  a 01 u
 10 x    «   5 —
O9 O  fe Of 6 5 «>
 >  i  O i  b C 5
 i  i  »- i  •»- 9 jj
         t   •* o
 C  . i- « o 4> B —
—  in ik c   > w u
   E   5«<«i»-5
 u  a ac — — £   •*-
                                                      iTuac
                                                      a.   f>—
                                                 aco«ac^3x<9O  d £  i  $«io—«<  g.
                                                            >  i  — w  i  o> 3 *-   E
                                                 i  C c  i
                                                 i  a. o  i




                                                 r.. s   i
                                                   8« —  .4.
                                                   O w J< w
             «-8S&
             X C  M  W





             I I  s  I
   u  u **       > —»

o1>CiA4fVlC>O



O    "S°it!io —
                                                 ^^••fe   ?*"So_
                                                                         ** M

                                                                         2 S
                                                                         I
                                                 OftC      «***rfu
                                                 41   w4l^aO— Q.CO
                                                 ac iu v>  3  *i at fi.     «C
                                                 >«aai    iS-liuu
                                                 >  <7S _<  <  ae i  3 m i $  3
                                                          X   « «   w  w
                                                   3
                                                   «•>      a   t,  • w  «
                                                   «      3.WOXCV)
                                                   <-    *-  S- ti -^ o »  «
                                                   w
                                                                    S    £

                                                                  w
                                                                  C
                                                              -^ o »
                                                                Cum   -O    S
                                                              <-• S       J5 — r  3-.
                                                                        •6 —
                                                        S    w9«>"kttDI
                                                        t  x — & N c
                                                                     ~
                                                              "O «    os
w    »^
u—waw
C    3  C   *<   t 4) •».    *^ C     O —
3^UO->OKIOC    ••  a Z c a, — i-
•«. BI    — e at   o. 5 «  «  c e ra — — —
  •  «  *- B   at.   u  *<    £j=   Q. c
at —  «*•!-•   oc
X    k  Z Ql > w U _
i«i—  iov.0   >
.*-•«-  i  i.«ai«i
                    O
                    ot
                                                                       «<    —
                                                   CM




                                                 ll

-------
I

i
i
£
••
8
i
S
      I
      s
    3
    i<
    ««
    s s
    II
ii
X O
  Ul

ll
I £

               Si
           «   o S  'at
           «   »- *  Q.
           M   M V»  3

           I   itt;

           .*   ill*
               i. E 2 f
                 — «   2 o> y o *>
                 3 3.     "X,   C* U
                 tp    C I- •• *•* Q
                 *£   g 2 3 3 8  »
                 - =   S i f 8 «  8

                 * *   8*ll
 • e •
 •• «
 S 8 ?



!j!i
 • M tf O
 5 s * 1
iff g

iili
                   > 8 ff :
                                 S w O *V *• 4 ~-


                                 i 3 i  O i £ «••
                              Jo
                              !?
                                         at   M   Z
                                         £  J S   5
                                         e  o «.   *-



                        !»  i|j.
                        v «•   •  a.   QC
                        " i  *  ? a *
                        •  8-   i  S 5 i
                                     S5|^?!l



                                     "o   **  » 3 M
                                     X M W   d « M

                                     — — 3  "* O   3




                                     i  I. *  E i J "•*
                                     •  O^ •  9 i a •
                                         = - i •§ £ 8.?
                                         s i: {3 i u
                                           w w J)   ^ "•
                                       o ••   C   •«- n> 3 « •  •
                                       •••Wt-SJiOCtW   >f
                                         w O I 'O        * *•  «i
                                       C3<*-wIx0*a«c->
                                           |

                                           i
                              M  —  L. *• I-   U
                              .~M32>"- •«
                       «
                   -r i  o
                   > •  f
           s   i
                          I   «
                     s *  • r   •?
                                                i J £

                                                i zs
                                                * « -8
                                                •a t.
                                                    M « « 4»  O     «
                                                    5«W|-S«5S
                                                    «??Sx||S
                                                    » ^ C TJ  *• E O.
                                                        5J g  T .. f S
                                s
                       -
                                                  - e S fi 5 £  • fe S - I
                                                  |«-S!58o»|^«t
                                                  5.2 xS'S.*''? EJt*
                                           ?*  «S8S£t«»l2'SS«
                                           eS  v2a>S5--S8*xcfe
                                       _.— O' — »-*'t.     WOX
                                       ».. SoS2°»S8«£^t=«L.
                                       Eae***'iiwi>vuwy«'»csxi)
                                       ^^uxflli  .8.l.^si$i
                                       Oioa9iue>  u  c «i i  u &
                                       2.£»5,8.8|,|.i£.g«

-------




,
!
!
i
i
s
•
i
"3
I

o.
m
9

•t
1
M
Al
i
i
g

QUESTION:










M
i
S 2
> 8
2 *k
i 3

i|

en *
i I
< a

M
|
It
— MM
3E u
— " m
5-3

VI
i
8 M
i ?
x 5
M 5
at *•
w ""*
M
3*
§ 1
S*.
!il
2 ° 2
•5 ad ^**
W •»" •>
3
_
S
*
1 1
8 e
 X U



1
1
*•
•- i
IU O
: fc.

M
* •* z
C • -g
1- S 8
° c -a
^ *^
s 2 -
111
! • a
8
-. r
** k  o ••
| I * 5
5. C C 9
v> o .c uj
' fe ** '
* & O •
*•
j
1
S >.
£ *
? s
• IV










1
1
»*
H-
|
•
f S
*
M
•V
.. • .
i n
1 HI .
h. - xS
? f i|
£ i;f
• Q. i <-
b «0 — O


l!
5 i

i!
5
88.  *
j:   •»-
    :i
    •>*>
    •«
    ? X
    u o
    U •*
    S—
    o •
  .
22"  S
a-3£  •
S S 2  s

     »
     U L.
     * a
      «^
     tl 41
,!

SI

ii

it
          u

          I

-------

-------
I
•V


I
2
0-
^c

a»

s
N RE


CERS
EGI


S
G


OR
ASSISTANT


kDMINISTRA
HINICOUNCILS


LAB CENTERS
   »!
   if

   S £
   Ss

   §s
   in«»
          

              5H
                      I

                     *: 5 &
2000
              HI-!

                 Jl!

                 V J<
                _*:*
                8 £ 3
                • 2 2
          X

          <*
          u

         x £

    « s | s. e

    c l i x 2
    o  i. *• a
    <•• " Q. — fi-
      S* f "3 8
      a. w v u
    •^ « «^ o »
    a. • x -• •
                        S
                        >v


                      2 i
C   « O   « 3 fc.
—  e *•    u 8 •••• B

=  I: N*; si
"i  «*'Sg'55:5<*
   t TJ  «* $ — D X
j?£ii£SfrP.SS
8 2 •*«£.. « •  °
''J'SS*-'?^ • U*

i 5 *.• *s I s i 1

t*i?i I III *
?oSi.<»~w15lst
                                          :
                                          S
                                  SM V I  _ _ _
                                  « b. I  — a. ••-
               -I-
               _ 2 w
                  *« $ -
   jt£
                                fs  5
                                :s  I
                                -» —  L.
Workforc

tomation
    Mii8
      i i.. s
      i^ r s
       • 3 *;
•ore

find
                     « .. 8 2 e

                     = S- £ « -

                     ? ^ S f S»
                     UJ i — >  
  ?0

,:
u «

^ 2,
jt »
t. < ~ »  £
3 a  « » •
a •• u c u> V T)

» ^ | e | * *•

«  5 *  x a
& i/\ IA L *< a
ut   ^ * ^ «
i c y i o> • o
i — i i  i C
              si!
I!
e u

£ fr
t £
" o
•• «rf

? «.
'c
                             0 i*
                                <• •» •
                                ** S 10
                                      *• o
                                      ito U
                            ?!«!ig£«fi
                                  o — e * i o
                                  o>  c **   *f
                                   *>«•>. c
              £ J c | 8 S

              lie hi
                            ;n
I £ .

J « S
!^l
               «
               %

              n
                                    9 •+* C  »• *• «

                                    "S. S ™" — 9 3 fl
                                          w -»
                                          C
                                           .
                                           •s .? i §
                                             x

                                             — o
              If
t

on
                 £.



                 "" 8
Ii


lsa|£

?-t-8

i 111 s
a M ID   *-
b   9 «
«•«•»> C L.
  U It •- U


s!ll!
  •flT)*'©^^-.^ —  —  —   —
Bii«'<--£oC!$gS^?S-8S3«S£
uwjSzn  MC«   i/>--(J*a<5"£-3
>  * ;? •  c c i  5 — e i- i  w • «:>• « •  <*
>  J5 S ••-•«• i  u B «•• o <  a i c   ">



  J   *     it





Si5?s
» J s || *

   « — U 3
   w u a E
   « M >. C
               — A it u  —
               » ^ — <•»•*
                        •itsllill
                        »   « — <*.  Bo
           a «i w
           «• -> o
           at w jc
               9 ^ *"~ ^ V BK W W A_

               gS^-f^uVS?-
               *• « 4 i T) o i ii i

                 5i£

                 S S ff

                 *«g
                      illS
                      U--
             S =: £ ?
             I '* J 'C



             5 «
              i*n
              5 •* M o
               >.— ••-
               w TJ J<
                 ?*• » 5  T) •» -^ O

                 I " ..  1 • Q
                 1 ^ • • Q. M 8 £

              i:«al58|||  . .--.


              ^«|ll?|3  -^11'
              u «• w c « T) — *>»««— «««j  u *

              •=*Sjlj!fe53l.^2£2S£8

              IslsglS-.. = 5i!2.lsg;
              S_--5.««'-«B>-. Q.*««-«aa
                       , I.,
              ii i £ 5
              t. ^ a a
                                   a u

-------

I
I

i

i
  ss


  il
  w s

  I!
   8
   i
ii
   MK
   S
       IN
     o

     e
       u
       1^
       o




       I
              s  s!*s
                   M

                  a •
          8 S i S 3 * ,

          • 3"-«,S*.frc

          . 1 S ? =5 * I 8
           Q, M •»  *»
          w   _ • a — «
               fc f ui x 3 —
               a >-   o c»

               « : £ "S € &
                = !i

         i!|!l
          : s 3 2 :


          3 i * -o «
          t il ? 8
                         « s !

                         5
           «i
          •• •«. L.
          • _ •
 Hux«'^ ••x*'

 !i?i* HI
 «* *: t PS
    — t • V **
    s S ±- 8 5
— •«"o— • S

u^lMlh
Z&J.&0&S*!
ST.ISBJ-I!

?1l?i?5?gs
                            5 fi

-------
1


S
I
2
*•
e
i
  ^J
REGIO

TORS
STAN

NIST
IRS Of NINICOUNCILS

LABS 4 LAB CENTERS
M
5 i
* *
LS
RS Of HQ NIN
RE


S
        o

        •o
        (M
       •9

       "S A

       "u
            •g
           ."§5 IB?* ? 5 I £ w
           §* .3 E 0» 5 £  "S t. "" e
            xx<-gss'-o*»:
           = S. a ?« ?^ ? ax
              i n
            C X
            • _
            9 u
            •S
                    •« i
                    c V
                   wStt
9 u  H **   ac c V
•S  «* S  wKwSttni

ihsf  !*n»
              —    
-------

-------