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%
       WASTEWATER
        TECHNICAL
        ASSISTANCE
          U.S-. Efivironm&fatsil "Protection
          Library, Room 2404
          401 M Street, S.tyi;5
           The University of Tennessee
        .MUNICIPAL TECHNICAL ADVISORY SERVICE

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Acknowledgements

   This report has been prepared by The University of Tennessee Institute for Public Service (IPS) and
 Municipal Technical Advisory Service ( MTAS) under grant number T901585-01-0 from the United
 States Environmental Protection Agency (US EPA).
   It was made possible through the efforts of these individuals: Ed Archer, MTAS Utility Management
 Consultant; Deborah Elder, IPS Communications and Publications Specialist; Anne Hawkins, MTAS
 Information Management Consultant; Andy Jordan, MTAS Senior Public Works Consultant; Alan
 Major, MTAS Utility Finance Management Consultant; Pierrette Oppegard, Designer; Sharon Rollins,
 MTAS Utility Management Consultant; Cynthia Tschaepe, Director, Tennessee Department of Health
 and Environment (TDHE), Division of Construction Grants and Loans; and James E. Word, TDHE
 Commissioner.
   Special thanks to James Bourne, US EPA Office of Municipal Pollution Control> Planning and
 Analysis Division, who provided direction and guidance for this project.
    The views, opinions and conclusions contained herein are those solely of the authors and not
 necessarily those of the Environmental Protection Agency.

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     WASTE WATER
        TECHNICAL
       ASSISTANCE
         Table of Contents
Foreword
Matching Needs with Capabilities - 1

How Do MTAS Consultants Interact with Cities on Water Quality Problems?— - 2

The University of Tennessee Municipal Technical Advisory Service - 4

Case Studies - 5

  Sparta - 5
  Linden — — - — - - — - - — - — - - - - - 6
  Mountain City - 7
  Atwood - 8
  Gibson - 9
  Munford - 10
  Elizabethton - 1 1

Accomplishments - 1 2

Outlook - 13

Table: - 13
US Environmental Protection Agency and State of Tennessee Wastewater Grants

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                         FOREWORD
   Ecological consciousness has risen in America
with the publication of "SILENT SPRING." Reports
of fish kills,'oil spills, nuclear fallout, PCBs and so
on have aroused global awareness of the complexi-
ties of environmental problems. The conservation
ethic that followed was profoundly stated by
Congress in the National Environmental Policy Act
of 1969 by employing the words that we (govern-
ment) should "use all practicable means ... to
create and maintain conditions in which man and
nature can exist in productive harmony." This is the
charge of the Tennessee Department of Health and
Environment (TDHE) through its Bureau of  A 0 • • •
Environment. To that end, we have establis
goal to maintain a high quality of lifeib
                                       jnaggf»»«yj;gel
                                     iission
                                       Jhe
                             5wed TDHE to
balanced approach to environment
economic development.       ^"!/
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                        Matching    Needs"
                        with    Capabilities
   Water... the state's lifeline and the basis of all
life. Tennessee is blessed with abundant water
resources. The state has 20,000 miles of rivers and
streams, 676,000 acres of lakes and reservoirs, and
700,000 acres of wetlands. With good management,
Tennessee has adequate supplies of water to allow
for growth. Tennessee wants to grow, but in such a
way as to protect environmental resources and to
avoid future costly cleanup.
   How do we protect our resources? That's the
question the Select Committee on Clean Water was
asked to answer when it was created in 1983.
  Tennessee's former Governor, Lamar Alexander,
convened the committee. It was composed of the
Safe Growth Cabinet, the Tennessee Attorney
General, and key state legislators, including
Tennessee's current Governor, Ned R. McWherter,
who was then Speaker of the House. This
committee was charged with the responsibility of
making recommendations to the governor and
General Assembly for Tennessee's water
management needs.
  In their recommendations, the Select Committee
focused on a major source of pollution in
Tennessee's rivers and lakes—improperly treated
municipal wastewater. In 1983, over half of the
state's 252 municipal sewage treatment plants did
not meet discharge requirements. The committee
estimated that it would take $1.8 billion in new
construction over the next 20 years to meet
wastewater treatment and disposal needs.
Meanwhile, federal grants to fund improvements
had declined.
   To offset losses from federal cuts, the committee
recommended legislation creating the Tennessee
Wastewater Treatment Works Construction Grant
Act of 1984. This legislation provided for $14
million in annual appropriation for wastewater
facility construction. The act also provided that the
Tennessee Department of Health and Environment
( TDHE), which administers the grants program,
could contract for up to $300,000 annually with The
University of Tennessee's Municipal Technical
Advisory Service ( MTAS) to assist cities in
receiving grants.
Why MTAS?
   The Municipal Technical Advisory Service has
provided practical, individual solutions to cities'
technical problems since 1949. MTAS has a
legislative mandate to respond to the technical
assistance needs of all Tennessee cities.

   Working with TDHE officials, MTAS developed
a contract for the following services:

  —assistance to cities who are on the state's
    priority list for wastewater facility grants

  —assistance to potential grant recipients in
    developing and  implementing a project
    management approach

  —assistance to grant recipients in financial
    management, system evaluations, records
    management, and other management related
    functions as necessary

  —education for local officials in wastewater
    matters

  —assistance to TDHE in areas like policy
    development, training, and seminar
    development
       TENNESSEE'S  WASTEWATER
            GRANT  PROGRAM
      $14,000,000
                               $300,000
                            f  FOR  MTAS
                            i   TECHNICAL
                              ASSISTANCE

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              "How Do  MTAS  Consultants"
               Interact  with Cities  on  Water
                          Quality  Problems?
  Consultants act as catalysts to aid the flow of
dollars from TDHE to municipalities. There are
currently 336 towns and cities in Tennessee. Sixty-
five percent of these cities have populations of less
than 3,000 and forty percent have populations of less
than 1,000. Many of these small municipalities do
not have full-time administrative and
management staff. MTAS consultants help elected
officials stay informed on funding sources and on
state requirements affecting the city's sewage
treatment facility operations.
  Consultants offer ideas, recommendations,
management know-how, and information to help
cities become self-sufficient in financing and
managing their wastewater treatment facilities.
However, one of the most important tasks MTAS
performs is aiding communication flow between
those involved in cleaning up pollution.

Identifying the Need
   There are many steps involved in moving from
an overloaded or outdated, poorly performing
sewage treatment system to one which meets
discharge standards. Paperwork and regulation
requirements can be complex when construction is
financed through a grant or loan. Building a new
sewage treatment plant for small cities  can be the
single largest undertaking the administration will
accomplish.

Getting Started
  One of the first steps, selecting professional
engineering services, is very important. MTAS does
not select the engineer for the city, but will
demonstrate how to solicit and evaluate qualification
     SEWAGE TREATMENT IS EXPENSIVE
      SEWAGE i
                 SEWAGE
               TREATMENT
                 PLANT
                       _TfREAtlDl_.
                        WASTEWATER
statements and proposals. Then, MTAS professional
staff make recommendations on elements which
should be included in an engineering agreement.

The Planning Phase
  After the city's consulting engineer has drafted a
facilities planning document, MTAS consultants
may be requested by the city to provide an objective
third party evaluation.rConsultants help city
officials during the planning process to understand
the need for corrective action, identify problems,
and evaluate the alternatives.
  State law requires that planning documents
undergo a peer review process after a facilities
planning document has been submitted to TDHE for
review. MTAS staff on the peer review board serve
along with city officials, state regulators, and
consulting engineers to assure communities the best
solution to their wastewater problems at the lowest
cost.
   MTAS field staff also work with various political
groups to formalize intermunicipal agreements.
Intermunicipal agreements are required when
regional solutions to wastewater treatment
problems are proposed.

Funding the Project
  Solving pollution problems and meeting sewage
disposal needs is very expensive. Cities must locate
and often combine money from several sources to
construct sewage treatment plants. MTAS consult-
ants maintain up-to-date information on sources of
grants and loans, application procedures, and
contact points within various funding agencies.
  Upon request, MTAS will perform comprehensive
financial analyses of the city's utility operations,

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perform rate assessments, help cities gauge the
impact of proposed utility system improvements on
sewer bills, and give recommendations on rate
adjustments.

The Construction Phase
   Once construction begins, MTAS consultants visit
city hall frequently to assist in records and financial •
management. Helping cities prepare for audit checks
throughout the project is an important detail during
the construction phase. Besides assisting
 individual cities on specific issues, MTAS sponsors
workshops on resolving project conflicts and claims
resolution.

After the Project Goes on Line
   MTAS staff work one-on-one  with city officials in
creating effective organizational structures,
developing ordinances and policies, and perfecting
utility system planning.  Professional staff help
arrange workshops in enterprise  accounting, sewer
line rehabilitation, contract operations, budgeting,
personnel matters, and general management skills.
Consultants research solutions to operational
problems, consult with the city's  engineer and
TDHE staff, and offer recommendations to improve
operations.
   Besides technical assistance, MTAS distributes
information on wastewater issues through: the
monthly newsletter Tech Trends, which appears in
Tennessee Town and City: the MTAS library's
wastewater publications; electronic mail; and
technical bulletins and reports.

Communication Link with the State
   One of MTAS' roles is to be a communication link
between city administrators and  TDHE. Consultants
bring mayor's questions, comments, and needs to the
attention of appropriate state regulatory personnel.
These messages often result in new policies and
regulations.  MTAS consultants provide valuable
input to state personnel  when representing cities.
For example, MTAS consultants recently served on a
state-appointed task force. Their  work resulted in
successful legislation to  establish a revolving loan
program to finance wastewater facility construction.

MORE ABOUT  MTAS
   The Municipal Technical Advisory Service is an
agency of The University of Tennessee's Institute for
Public Service. Created  in 1949, MTAS provides
technical assistance to cities and towns across the
state. MTAS has offices in Jackson, Nashville, and
Martin. The central office is on the Knoxville campus
of The University of Tennessee. At its creation,
MTAS was given the mission of aiding Tennessee
cities in:

  —establishing goals, objectives, and policies

  —weighing alternative courses of action

  —allocating resources to effectively serve its
    citizens

  —conducting research on matters of interest to
     cities

  The Tennessee Municipal League, which
supported legislation creating MTAS, is governed by
cities, with municipal officials serving as board
members. MTAS works in cooperation with the
Tennessee Municipal League to provide technical
assistance in these areas:
   Engineering and Public Works—Consultants
provide city officials with information and
operational know-how in the areas of refuse collection
and disposal, drainage management, street and
pavement management, and snow and ice removal,
   Environmental Technical Assistance—
Environmental consultants give assistance to
Tennessee cities and counties in hazardous waste
cleanup projects.
   Finance and Accounting — Consultants in this
specialty  area assist city officals in effective
management and utilization of available fiscal
resources.
    Law—MTAS attorneys assist city officials in all
areas of municipal law. Services include writing
legal opinions, preparing and revising city charters,
providing sample ordinances, and updating codes.
   Municipal Management—Municipal
management consultants are often the city's first
point of contact with MTAS. These professionals
work one-on-one with city administrative officials in
areas including risk management,financial planning,
strategic planning,  municipal organization, and
annexation.

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          Municipal  Technical
             Advisory  Service
  Resource and Information Management—The
MTAS library is a clearinghouse for information
produced by and about cities, providing reference,
information transfer, and research services in all
aspects of municipal government.
  Utility. Management Consultants—Utility
management consultants assist cities in management
and operations of their wastewater treatment facili-
ties. The consultants' backgrounds are in engineering,
finance, and management.

MTAS Funding
  MTAS' budget for 1988 is approximately $2.2
million. MTAS is funded  from three sources:

  —from the cities share of the state sales tax—33%

  —from the state though UT—45%

  —from state grants—22%

  State grant funding to MTAS began in 1984 when
TDHE contracted with MTAS to provide utility and
financial management assistance to cities. Since then,
TDHE has contracted with The University of
Tennessee to provide technical assistance to cities and
counties involved in cleanup of hazardous waste
sites.


The Institute for Public Service
and Statewide Division of

Continuing Education
  MTAS is one of seven divisions which form The
University of Tennessee's Institute for Public Service
and Statewide Division of Continuing Education
(IPS/CE).
  As a federal land grant institution, UT has a three
fold mission of instruction, research, and public
service. IPS/CE is an outreach organization fulfilling
UT's public service mandate through offices in
Johnson City, Cookeville, Knoxville, Nashville,
Jackson, and Martin. The central office for IPS/CE is
on the Knoxville campus of The University of
Tennessee.
  Other IPS/CE agencies include the Center for
Government Training, Center for Industrial Services,
County Technical Assistance Service, Center for
Educational Video and Photography, Center for
Extended Learning, and Radio Services.
                      MTAS ORGANIZATIONAL CHART


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                Case    Studies
  MTAS utility management consultants work on a variety of projects. The following case studies illustrate
some of these projects. Projects represented here usually require several hours work and may span a period of
months.
Sparta  Requests a Water/Sewer Rate
                                  Study
Background

  In September 1985, Sparta, a thriving middle
Tennessee city of 5,000, was awarded a state grant to
construct a new wastewater treatment plant and
force main. The total construction costs were
estimated at $2.7 million, with the city bearing $1.4
million. The mayor and town board decided to issue
bonds to cover the local share of the proposed
improvements.

The Challenge

  The consulting engineer anticipated that Sparta
should increase rates in order to cover debt service
and increased operation and maintenance costs
which the project would generate. The engineer
aske;d MTAS to perform a water and sewer rate
analysis and propose options for increasing rates.

How MTAS Helped

   MTAS worked closely with the City of Sparta's
utility manager to obtain water and sewer billing,
rate schedule, audit, and budget information. This
information was compiled, and a computerized
assessment of the city's current rate picture was
generated. From this basic model, several alternative
adjustments to the existing rate structure were
performed to:

  —achieve equity between cost of service and
    revenue generated

  —budget for immediate and future capital
    expenditures

  —plan a strategy for targeting increases in rates

  As a result of this work, the city decided to
institute a two-step increase. Since several utility
districts purchase water from the city, they negoti-
ated with the utility districts to increase rates. Later,
the city plans to raise rates for all other users
through a uniform percentage increase.
  The estimated increase in new revenue to the
City of Sparta from MTAS' recommendations was
$34,000 a year. Cost to MTAS for this analysis was
$3,625.

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       Linden   Seeks   Improvements  for
                     Wastewater   Facility
Background

   The new administration which came to the City
of Linden in 1986 was forced to deal with the city's
sewage treatment problems. Linden is currently
served by a 300,000 gallon sewage treatment plant
which performs very poorly. The plant was built in
1972 and is approaching the end of its design life.
The plant is certainly inadequate to serve Linden's
future growth.

The Challenge

  The new administration found itself facing a
commissioner's order to implement expensive
sewage system improvements. Because the
commissioner's order cited only the collection
system problems of inflow/infiltration, the city was
not placed on Tennessee's priority list for federal or
state aid. The commissioner's order required that
corrections be made to Linden's sewage collection
system, but they were not eligible for grants to help
defray costs. The mayor asked MTAS for advice on
how to proceed.

How MTAS Helped

  A MTAS utility management consultant worked
intermittently with the city on this issue over a two
year period. During that time, services performed
for Linden included:

 —attendance at city council meetings to help
   members understand state enforcement
   correspondence, outline options, and plan how
   to overcome sewage treatment plant problems

 —demonstrations on how to select professional
   engineering services

 —reviews of engineering agreements

 —facilitation of meetings between city officials
   and TDHE officials

 —reviews of engineering reports at city council
   meetings

 —research of financing options

 —inspection of the sewage treatment plant and
   formulation of recommendations for
    improvements

 —frequent communication with the mayor and
   consulting engineer on the status of plant
   improvements

  Because of Linden's willingness to work through
the state regulatory system and move ahead with
needed improvements, they were placed on the state
priority list in October 1987. Thus, Linden became
eligible to receive grant funding. Linden was one of
the last cities in Tennessee to receive a planning
grant to develop a 201 Facilities Plan. The consulting
engineer has submitted a 201 Facilities Plan.
Hopefully, Linden will be awarded a grant early in
FY1989.
   Thus far, MTAS consultants have invested
approximately 25 hours in this project for a total cost
of $1,250 to aid Linden in improving its sewage
treatment system.

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               Mountain  City   Confronts
                       Sewage   Problem
Background

  Mountain City, a picturesque community of 2,300
located in upper east Tennessee, serves its citizens'
sewage treatment needs through an oxidation ditch
sewage treatment plant.

The Challenge

  The city asked MTAS to help evaluate a solids
handling problem at the sewage treatment plant.
Although the plant was fairly new, operators were
concerned that a backlog of solids would result in
permit violations. Also, the city sought recommend-
ations on ultimate disposal of sewage sludge.

How MTAS Helped

  An MTAS utility management consultant visited
Mountain City's sewage treatment plant to talk with
city officials and sewage system operators. After a
study of plant operating records and plant design
plans, and discussions with the city's consulting
engineer and state regulatory personnel, MTAS
made several recommendations to Mountain City on
handling of sewage solids.

Included among MTAS recommendations were:

 —the city should  contract for portable belt
   dewatering of sewage sludge to immediately
   reduce the solids inventory prior to winter
   weather. MTAS helped locate and cost compare
   this service

 —more digester volume would be desirable to
   increase sludge detention time, provide volatile
   solids reduction, and to increase stabilization.
   Since volume was available in an unused basin
   (part of the old plant components), MTAS
   recommended  the city consider converting it to
   an aerobic digester/sludge holding tank

 —reducing grease would enhance solids
   concentration and sludge dewatering

 —polymer should be added to enhance sludge
   dewatering

 —the depth and characteristics of the sand used
   on the sand drying beds was questionable and
   needed evaluation
  Regarding the problem of ultimate sludge
disposal, the MTAS consultant evaluated four dis-
posal alternatives for cost effectiveness and
outlined how to obtain state regulatory approval on
the best two options.
  Prior to MTAS involvement, Mountain City
officials were considering an expenditure of about
$200,000 for a sludge dewatering press.  MTAS'
evaluation recommended that the city pursue some
inexpensive alternatives instead. Potential savings to
the city could be as much as $100,000.

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   Atwood's   Commitment  Results   in
                                 Success
Background

  The town of Atwood is located on U.S. Highway
79 approximately six miles northeast of Milan in west
Tennessee.  The community has shown a steady
growth since 1950, and it currently has a population
of 1,200. This growth spurred commercial and
residential development. The town provided water
to those new developments with a city owned and
operated water system. However, sewers were not
available. On-site septic tank/drainfield systems
were installed for each homeowner and commercial
development. These on-site systems began to fail
shortly after they were installed.
The Challenge

  The new mayor and board of aldermen, which
were inaugurated in September 1981, faced many
problems. The most pressing problems were health
risks caused by raw sewage in ditches. This condition
was due to an 85% septic tank/drainfield system
failure rate. The mayor and aldermen immediately
sought funds for construction of a new sewer system.
Because of the high septic tank system failure rate,
Atwood was placed high on TDHE's priority list for
EPA funding.

How MTAS Helped

  During application processing by TDHE, Atwood
faced another obstacle. TDHE determined that the
engineering agreement was not acceptable to EPA
because the town had not procured engineering
services in accordance with EPA requirements. The
mayor and board asked MTAS to guide them in their
acquisition of an engineer. With MTAS aid, the
mayor appointed a selection committee. After
qualifications and proposals were received, MTAS
assisted the committee in the review of the contract
and in negotiations with the engineer.-
  The selected engineer began preparation of plans
and specifications immediately. Plans and
specifications were completed and submitted to
TDHE for approval in 1985. While those documents
were being processed by TDHE, the town began
easement acquisition. Since the project was a small
diameter collection system utilizing individual
homeowner septic tanks for treatment, easement
acquisition was a major undertaking. MTAS worked
with town officials and the consulting engineer to
develop an acceptable easement acquisition method.
MTAS also guided town officials in arranging local
share financing for the project.
   Bids were taken for the proposed project in July
1986. The bids were higher than project estimates.
However, the mayor, board, and citizens of Atwood
again pledged their support to  the project by
applying for and receiving additional funds from
EPA. Finally, a contract for construction of a $1.7
million project was awarded in October 1986. The
project is underway and will be finished in 1988. The
cost to MTAS for providing technical assistance was
$2,000.

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          Gibson  Meets ChaNenges  in
      Developing    Innovative   Process
Background

  The Town of Gibson is located between
Humboldt and Milan in west Tennessee. The
population of 458 has remained relatively stable
over the last several years.
   Gibson was one of the first towns in west
Tennessee to receive EPA funding to upgrade its
wastewater treatment system. Local share financing
was through a loan from the Tennessee Local Devel-
opment Authority (TLDA). In 1982, the town began
construction of an innovative sewage
treatment system. The treatment system consisted of
a lagoon and spray irrigation. No discharge to
surface water was anticipated.

The Challenge

  From 1982 through mid-1987, several problems
developed with Gibson's new sewage treatment
system. When a new town administration was
inaugurated in July 1987, the system status was
surveyed. The following deficiencies were noted.

 —the spray irrigation system was malfunctioning.
   Parts of the application site did not have sod
   coverage. This allowed overland flow with
   subsequent discharge to a stream
 —there were questions about whether the lagoon
   capacity could accommodate inflow and
   infiltration flows
 —the contract time on the project had been
   exceeded by the contractor

 —the town still owed the contractor $13,000. The
   contractor had threatened to sue for the balance
   and interest
 —the town still owed the engineer $7,700. Since
   the engineer had not been paid, he had ceased to
   render services to the town
 —Gibson had no funds with which to pay these
   bills

How MTAS Helped

  MTAS consulted with the mayor. The mayor took
decisive action to eliminate problems associated
with the town's sewage treatment system. The
following has been accomplished:

 —the mayor is administering the operation of the
   plant. Improvements have been made to prevent
   effluent from entering the stream

 —a meeting was held with the engineer to discuss
   the project and to review his fee. An agreement
   was reached, and the engineer helped to verify
   the amount owed to the contractor

 —the mayor and board have agreed to pay
   outstanding balances to the engineer and
   contractor

 —the town requested an additional loan from
   TLDA. TLDA agreed to provide additional
   funding if the town adopted rates to cover
   operation and maintenance indebtedness, and
   depreciation

  MTAS is developing a financial assessment of the
town's water and sewer operations. The assessment
will propose rates to satisfy TLDA's requirements.
Cost to MTAS thus far is $3,800.

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    Munford  Pursues  Cost   Effective
                                 Solution
Background

  The City of Munford, which is north of Memphis,
is experiencing rapid growth. The existing population
is 2,600. The population by 1995 is expected to be
3,900. The 201 facilities plan for the area proposed a
dual collection system for Munford and Atoka, a
small neighboring town. One treatment plant, to be
located at Munford, was planned to serve both
municipalities.

The Challenge

  The project became stalled because of unresolved
issues between the two municipalities and because
Munford leaders did not concur with the 201
facilities plan's selected alternative. The city needed
a plan to move the sewage treatment project forward.

How MTAS Helped

  Munford's mayor requested MTAS help. MTAS
recommended that a project management committee
be formed by the mayor to address the issues that
had stagnated the project. The committee was
appointed and became active in December 1985. It
consisted of key city officials, the consulting
engineer, and MTAS as an ex-officio member.
  The committee directed the engineer to re-examine
alternatives for treatment. Specifically, they
requested that the alternative for pumping effluent
from the city's existing conventional lagoon to a
discharge point in the Mississippi River be
re-evaluated.
  In early 1986, the engineer presented his
evaluation to the committee. Based on cost
effectiveness, the committee recommended to the
mayor and board that the best treatment alternative
for the city would be to upgrade their existing
lagoon and pump flow from that system to a dis-
charge point in the Mississippi River. The mayor
and board accepted the recommendation and
authorized the engineer to proceed with plans and
specifications.
  Next, MTAS worked with the committee to
develop an intermunicipal agreement for Munford
to present to Atoka. The intermunicipal agreement
has been presented to Atoka, and the two
municipalities have conducted discussions.
However, an agreement has not been finalized.
  Disagreements over the route of the force main
and the discharge point have brought the project to
a halt. The city is now working with the U.S. Army
Corp of Engineers and TDHE to resolve these issues.
  MTAS has worked 39 hours on this project over
the past several months. Total cost to MTAS has
been $1,950. The city will save $80,000 if the revised
selected alternative is implemented.

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     Elizabethton   Overcomes  Odds
Background

  Elizabethton, the seat of Carter County, is located
in upper east Tennessee at the confluence of the
Watauga and Doe Rivers. Organized under a
modified city manager-council form of government,
Elizabethton has a population of more than 12,000.
When Elizabethton requested MTAS assistance in
1987, the city was under a commissioner's order for
industrial and commercial pretreatment violations.
The city was faced with funding $35,000 in fines for
these pretreatment violations. It was also evaluating
improvements to its 30-year-old sewer treatment
plant.

The Challenge

  Looking for both immediate and long term
solutions to pretreatment and wastewater issues, the
city manager appointed a wastewater task force. The
eleven members appointed to this task force repre-
sented city staff, city council, legal staff, MTAS,
TDHE, area businesses, and the city's consulting
engineer. The task force was asked to:

  —determine options that the city had in dealing
    with their commissioner's order
  —identify methods of payment for new
    wastewater construction
  —provide recommendations on how the city
    should proceed
How MTAS Helped

  Local legislation was enacted to encourage and
enforce pretreatment compliance. MTAS, working
with the city's consulting engineer, reviewed planned
design and management options to improve the
efficiency of the existing sewer treatment plant. Plant
improvements were estimated at $2.3 million.
   After solutions to the pretreatment violations
were identified, and improvements to the sewer
treatment plant were designed, the main issue
became—how would Elizabethton pay for these fines
and improvements?
  MTAS was requested to complete a financial
analysis of the city's wastewater system. This
analysis included an examination of audited financial
statements from 1984 through 1987. By projecting
financial statements from 1987 through 1991, the city
council was able to make informed budgetary
decisions.
  Task force recommendations outlined options for:
dealing with the commissioner's order; engineering
plans for facilities improvements; and financing
solutions. Council accepted these recommendations
and sought a 10% increase in utility rates.
Elizabethton is pursuing a $1.6 million EPA grant
and a $500,000 Community Development Block
Grant.
  Cost to MTAS for work completed was $6,200.
                                            11

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                          Accomplishments
   During the past few years, Tennessee has been
very successful in providing quality wastewater
treatment service to a growing population. A
combination of efforts— enforcement of water quality
standards and National Pollution Discharge
Elimination Systems (NPDES) permits, the
availability of grant and loan dollars, growth
pressures, and MTAS' wastewater technical
assistance efforts—have all contributed to this
success. In many ways, it has been a team effort.
   In 1984, when MTAS wastewater technical
assistance came on the scene, 87 of the state's 252
publicly owned wastewater treatment plants were
not in compliance with their NPDES permits. By
1986, TDHE had issued 23 commissioner's orders to
some of those violators; 27 systems had moratoriums
preventing further sewer connections. At the end of
1987,142 systems had commissioner's orders and 16
of those 142 had been put on court mandated
compliance schedules (judicial orders) to make
improvements and 23 systems still had moratoriums.
   Fortunately, during this period, EPA and state
grant dollars were available to assist many
municipalities seeking to upgrade their treatment
systems. In FYs 1985,1986, and 1987, $107 million
were granted to 91 different municipalities and utility
districts to improve wastewater facilities.
   As the case studies presented here illustrate,
MTAS utility management consultants were key
elements in TDHE's grants success story. The success
of MTAS' local government  technical
assistance program can be linked directly to a
results oriented emphasis. What has set the UT/
MTAS technical assistance experience apart from
other types of outreach programs? Observers believe
that it is the ability to acquire staff with proven local
government field experience and to provide this staff
with the technical resources required to produce
these results: client trust, professional credibility, and
cost effectiveness.

Client Trust

   MTAS has developed a unique relationship
through the years with Tennessee cities. It is a
relationship based on confidentiality, trust, and
reliability. This relationship  has enabled MTAS to
play a critical role in small to medium-sized cities.
Professional Credibility

   MTAS consultants have become like staff
consultants to Tennessee municipalities. The MTAS
consultant is seen by cities as a credible, neutral
third party advisor whose recommendations are
based on professional experience.

Cost Effectiveness

   MTAS tracks cost effectiveness through a
management information system which documents
the value added or cost saved to the municipalities
for MTAS services rendered.

   Table 1 lists municipalities which received federal
and state grants for wastewater facility construction
in 1985,1986, and 1987. MTAS utility management
consultants provided technical assistance to 93% of
those municipalities. The estimated cost savings (or
value added) as a result of MTAS involvement was
8.4 million dollars.
   In all, MTAS utility management consultants
worked in 130 different municipalities in 1985, in
177 in 1986, and in 162 in 1987 on a variety of
wastewater problems. In addition, these consultants
provided training in sewer system rehabilitation,
construction claims and conflicts resolution,
financial capability evaluation, enterprise
accounting, budget workshops, and general
management. This training was open to all
Tennessee municipalities.
   MTAS utility management consultants provided
16,000 manhours of service and documented a total
of 21.7 million dollars in cost savings (or value
added) during this three-year period. TDHE's
investment for MTAS' services during 1985-87 was
$700,000. The ratio of dollars added or value saved
to dollars expended was 32:1.
   While it is important to be able to show
accomplishments in statistical terms, a significant
impact of MTAS' work with cities is often evident in
less tangible ways. These less tangible ways include:
improved communication between state regulatory
officials and municipal officials, improved
management at the city's sewage treatment plant,
increased environmental awareness, and a
willingness of city officials to become involved in
finding resolutions to environmental issues.
   The future of technical assistance in Tennessee
and in the nation is dependent upon this principle:
service to, and in the best interest of, the client first,
not the state. In Tennessee, as in other states, the
interest of local government is not always the same
as the state's. Technical assistance efforts funded by
state government must be designed to insure that
the contractor has a clear understanding of whose
interest or authority they represent. This can only be
done by clearly written contracts or legislation.
                                               12

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                                       Outlook
   Although the MTAS Wastewater Technical
Assistance Program has made great strides during
its first three and one-half years, many challenges
remain. The future for technical assistance or
outreach programs is tremendous. There is a
demand for objective advice and assistance. With
industrial and population growth, cutbacks in
federal funding, and the current condition of our
infrastructure, local government simply must work
smarter. In addition to keeping on track with
wastewater technical assistance delivery, MTAS is
challenged to provide assistance to municipalities in
                   other environmental areas. Municipalities must be
                   prepared to address on-site sewage disposal systems
                   in unsewered areas, stormwater discharge,
                   groundwater protection, and solid and hazardous
                   waste disposal.
                      These environmental problems are complex. They
                   cross political boundaries and require a variety of
                   expertise. MTAS, working in co-operation with
                   local and state government and the resources of The
                   University of Tennessee, can make a positive impact
                   on a better environment for Tennessee.
                                         Tables
                          FY1985 Grants for Wastewater Facilities
   CITY
   ATOKA
   BETHEL SPRINGS
   BOLIVAR
   BRENTWOOD
   BRIGHTON
   BRISTOL
   CLARKSBURG
   CLEVELAND
   COWAN
   GALLAWAY
   CLEASON
   HENDERSON
   HOHENWALD
   JELLICO
   LAVERGNE
   MANCHESTER
   MASON
   MOUNT CARMEL
   MUNFORD
   OB1ON
   PARSONS
   RI DCELY
   RIPLEY
   ROGERSV1LLE
   SARDIS
   SELMER
   SPARTA
   TREZEVANT
TYPES OF GRANTS
EPA & STATE
EPA & STATE
STATE
EPA
El'A & STATE
EPA
STATE
EPA
STATE
EPA & STATE
EPA & STATE
STATE
STATE
STATE
STATE
STATE
EPA & STATE
EPA & STATE
EPA
EPA
STATE
EPA & STATE
EPA & STATE
EPA
EPA & STATE
EPA
STATE
EPA
  AMOUNT
 5 912,569
   938,726
   591,093
   478,077
  1,943,206
  4,389,963
   567,640
  6,655,338
  1,066,567
   295,745
   158,088
   729,801
  1,508,323
   730,797
  •2,991,743
  2,995,100
   151,652
  2,556,994
   498,493
   113,867
   742,066
   313,868
  3,621,070
   516,441
   477,992
  1,426,252
  1,476,015
   274,386

  539,121,872
SAPPED OR SAVED
   $    70
       930
       330
   1,000,375
       155
      4,400
       325   .
       650
       250
       165
       570
        80
      2,770
   1,567,635
      4,715
      2,000
       145
     348,170
     83,785
       670
       270
       320
       505
     93,485
      5,170
      1,170
      6,000
       2,28
                                                                          $3,127,390
                          FY1986 Grants for Wastewater Facilities
    CITY
    ADAMSVILLE
    ALAMO
    ARLINGTON
    ELAINE
    BOLIVAR
    BROWNSVILLE
    BRUCETON
    CARYVILLE
    CHAPEL HILL
    CHEROKEE-HAKTSH
    CLEVELAND
    CLIFTON
    COOKEVILLE
    CUMBERLAND U.D.
    DECATURVILLE
TYPES OF GRANTS
 STATE
 EPA
 EPA & STATE
 El'A
 EPA
 STATE
 EP
 EPA & STATE
 EPA
 EPA
 EPA & STATE
 EPA & STATE
 STATE
 STATE
 STATE
AMOUNT
S 312,872
   615,342
   458,468
   943,637
    43,779
  1,895,978
   424,900
  1,802,18!
  1,404,126
    88,212
   366,727
   729,326
  1,175,681
  2,021,377
   758,303
SAPPED OR SAVED
    $   220
        725
        360
      6,650
         0
      2,250
        335
        215
        575
         0
    3,531,770
        190
      .  !45
         0
        !35
                                                 13

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               FY1986 Grants for Wastewater Facilities ... continued
CITY

DUNLAP
EAGLEVILLE
ERIN
ERWIN
ETOWAH
FAIRVIEW
FAYETTEVILLE
GLEASON
GREENFIELD
HARR1MAN
HENDERSON
HENNING
HUMBOLT
JOHNSON CITY
KINGSTON
LAFOLLETTE
LAWRENCEBURG
LEWISBURG
LUTTRELL
MARTIN
MEDINA
MCKENZIE
MILAN
MILLERSV1LLE
NASHVILLE
NEWBERN
NEW JOHNSONVILLE
OLIVER SPRINGS
ONEIDA
PARIS
PARSONS
I'URYEAR
RIPLEY
ROCKWOOD
RUTHERFORD
RUTLEDGE
SHARON
SOUTH FULTON
TENNESSEE RIDGE
TRIMBLE
WH1TEVILLE
TYPES OF GRANTS

 STATE
 STATE
 EPA
 EPA & STATE
 EPA
 EPA
 EPA
 EPA
 STATE
 EPA
 STATE
 STATE
 STATE
 STATE
 EPA
 STATE
 EPA
 STATE
 EPA & STATE
 EPA
 EPA
 STATE
 STATE
 STATE
 EPA
 EPA & STATE
 EPA
 EPA
 STATE
 EPA
 EPA
 STATE
 EPA
 EPA
 STATE
 STATE
 STATE
 EPA
 EPA
 EPA & STATE
 STATE
AMOUNT

 $ 979,686
   966,110
   597,053
  1,655,297
   143,121
  1,346,185
  1,996,409
    22,521
   361,697
  1,482,289
   398,073
   365,856
  2,512,118
   358,038
  1,591,789
  4,419,769
  1,614,337
   631,926
  2,655,757
    22,162
   322,833
   209,306
   586,295
  1,169,220
  5,448,794
   865,800
   842,006
   149,905
  1,245,189
   408,564
    62,865
   622,367
   175,065
   192,377
   168,979
   232,739
   358,935
   645,609
   545,357
   443,209
   245,353

$51,788,997
SAPPED OR SAVED

    $   740
        325
        160
     500,735
       4,650
        265
        935
        570
        825
        495
         80
        740
        710
       2,745
      11,395
        315
       1,255
        570
       2,240
        570
        200
          0
       1,410
        205
       4,225
       3,180
        410
        610
        390
        135
       1,400
       3,450
       3,850
          0
        180
     177,130
       1,040
        580
       2,320
        615
        680
                                                                                  $4,275,680
                          FY1987 Grants for Wastewater Facilities
BAXTER
CARYV1LLE
CEL1NA
COWAN
DAYTON
DRESDEN
ETOWAH
FAIRVIEW
GREENBKIEK
HUNTSVILLE
MCMINNVILLE
MANCHESTER
MEDINA
MIDDLETON
OLD HICKORY U.D.
ONEIDA
RED BANK
SPARTA
SOUTH FULTON
WARTRACE
TYPES OF GRANTS
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA
 EPA •
 EPA
 EPA
 EPA
 AMOUNT
  $ 645,424
   2,680,662
   1,060,138
    104,182
   1,108,268
     47,075
    896,406
   1,943,541
    567,014
    527,134
   3,582,819
    818,668
     24,525
    282,693
   1,287,130
    102,760
   1,033,466
    146,638
    126,249
    642,178

 $17,626,970
                                                                              SAPPED OR SAVED
                                                                                 $
      3,200
       215
       235
       280
       400
      5,210
      1,130
       665
       825
     31,335
       125
       985
       245
      3,390
        0
       390
     81,740
    456,827
    423,500
      1,750
                                                                                 $1,009,247
                                                     14

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       The University of Tennessee does not discriminate on the basis of race, sex, color, national origin, age,
handicap, or veteran status in provision of educational opportunities or employment and benefits.
       The University does not discriminate on the basis of sex or handicap in the education programs and
activities which it operates, pursuant to the requirements of Title IX of the Education Amendments of 1972,
Public Law 93-112; respectively. This policy extends to both employment by and admission to the University.
       Inquiries concerning Title IX and Section 504 should be directed to Mrs. Mary H. Taylor, assistant to
the director. Institute for Public Service and Statewide Division of Continuing Education, 109 Student Serv-
ices and Administration Building, Knoxville, TN 37996-0212, (615) 974-6621. Charges of violation of the
above policy should also be directed to Mrs. Taylor. R14-1050-21-002-89

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