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Assess
- Internal - strengths &
weaknesses
• Existing infrastructure
• Technical, financial, &
managerial capacity
- External challenges
• New regulations
• Treatment for compliance
• Source water supply
• Competition
- External opportunities
• Partnerships
• Source water protection
• Financial resources
• Public awareness
Define
Identify
Analyze
Implement
Evaluate
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- Service Horizon
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ine the Service Horizon
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SOURCE ! STORAGE & j RETAIL
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ervice Horizon Matrix
SOURCE
TREATMENT
STORAGE &
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RETAIL SERVICES
GOVERNANCE
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Defining the Service Horizon
Framework for Filling in the Cells of the Service Horizon
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What Will It Take To Fulfill The Desired
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Identify & Analyze Options
"Optimum"
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Source,
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Optimum Relative To What?
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• Least Cost
• Political Acceptability
• Best Service
• Water Quality
• Economic Growth
Each System Is Unique - One Criterion Does
Not Fit All - Key Is To Ensure A Full
Understanding Of Tradeoffs & An Informed
Decision
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Simplified 6-Step Framework
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CASE STUDY: Des Moines Water Works
(DMWW)
v ' -Municipal Utility
•Serves 350,000 people
•Provides "contract" services to 20
communities
•Iowa Code § 28E
•4 Basic levels of service offered
•Level 1 - Special Projects
•Level 2 - Wholesale Water
-Level 3 - Wholesale Water + Billing &
Customer Service
•Level 4 - Total Service Contract
15
Town of Panora, IA & DMWW (Level 1)
•Panora, IA
•Serves 1,100 people
•Surface Water
•Exceeds Nitrate MCL
•Panora contracts with DMWW for:
•Nitrate Study
•Employee Classification
System
•Rate Study
•DMWW charges fee based on time
and materials
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Xenia, IA Rural Water District & DMWW
(Level 2)
>Xenia Rural Water District
•Completed in 1983 - served 700
•Today serves 5,000
•Treatment plant at capacity
•Purchasing water is least-cost solution
to demand growth
'DMWW
•One of 5 wholesale suppliers to Xenia
•Agreement includes:
•Initial connection fee based on
anticipated demand
•Metered wholesale supply
City of Waukee, IA & DMWW (Level 3)
•City of Waukee provides water to 3,400 people
•City obtains wholesale treated water from DMWW
•City analyzed its in-house meter reading and billing operation
•City determined that they could contract this function to DMWW
and save 40%
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Annual cost of
meter reading
and billing
SI 20.000
City in-House
Contract with DMWW
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City of Windsor Heights, IA & DMWW
(Level 4)
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•City of Windsor Heights provides water to 5,000
people
•Since 1963 city has purchased entire supply
wholesale from DMWW
•In 1989, to streamline its operations, the city
contracted with DMWW for "total service":
•Water supply
•Meter reading and billing
•Inspections, preventive maintenance, & repair
•Annual engineering analysis
•Automated mapping/facility management data
•City receives significantly better service for the
same cost
Summary
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