*"*.
United States       Office Of Policy      EPA 233-R-98-001
Environmental Protection   (2131)'         December 1998
Agency
Status Of The State
Small Business Stationary
Source Technical And
Environmental Compliance
Assistance Program (SBTCP)

Report To Congress
For The Period
January To December 1997

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             REPORT TO CONGRESS

      STATUS OF THE STATE SMALL BUSINESS
STATIONARY SOURCE TECHNICAL AND ENVIRONMENTAL
    COMPLIANCE ASSISTANCE PROGRAM (SBTCP)

          FOR THE REPORTING PERIOD
           JANUARY - DECEMBER 1997
                PRESENTED BY:

               KAREN V. BROWN
          SMALL BUSINESS OMBUDSMAN
    OFFICE OF THE SMALL BUSINESS OMBUDSMAN
     U.S. ENVIRONMENTAL PROTECTION AGENCY
               WASHINGTON, DC
                 DECEMBER 1998

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                         ACKNOWLEDGMENTS

The U.S. Environmental Protection Agency's (EPA's) Small Business Ombudsman is
grateful for the support of the dedicated staff of the State Small Business Stationary
Source Technical and Environmental Compliance  Assistance Programs (SBTCP),
including the Small  Business  Ombudsmen  (SBOs), Small  Business  Assistance
Programs (SBAPs), and the Compliance Advisory Panels (CAPs) in the preparation of
this third Annual Report to Congress.  All states and territories submitted timely
reports to make this report complete  and comprehensive.

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                        TABLE OF CONTENTS
ACKNOWLEDGMENTS  	  I

LIST OF COMMON ACRONYMS	iv

EXECUTIVE SUMMARY	v

1.0   INTRODUCTION AND REPORT OVERVIEW  	1-1

      1.1   Rationale and Objective of the Report to Congress	1-1
      1.2   Data Collection Methodology  	1-1
      1.3   Organization of the Report	1-3

2.0   OVERVIEW OF THE SBTCP	2-1

      2.1   Small Business Ombudsman	2-1
      2.2   Small Business Assistance Program	2-2
      2.3   Compliance Advisory Panel	2-2
      2.4   EPA's Responsibilities Under Section 507 of the CAA	2-3
      2.5   Federal Small Business Assistance Program  	2-3

3.0   SBTCP STATUS, BUDGETS, STAFFING AND ORGANIZATION  	3-1

      3.1   Operating Status	3-1
      3.2   Budgets	3-3
      3.3   Staffing Levels	3-9
      3.4   Administrative Locations of SBO and SBAP Components	3-12

4.0   SBTCP ACTIVITIES AND SERVICES  	4-1

      4.1   Industry Sectors Assisted by the SBTCPs	4-1
      4.2   Principal SBO, SBAP, and CAP Activities and Services	4-3
      4.3   SBTCP Financial Assistance Programs 	4-8
      4.4   Minimizing Duplication Through Cooperative Efforts	4-9
      4.5   SBTCP Compliance with Section 507(d){2)	4-12

5.0   PROGRAM EFFECTIVENESS  	5-1

      5.1   Comments Received on SBTCPs	5-1
      5.2   Concerns/Inquiries Received and Resolution Strategies Employed . 5-1
      5.3   Program Highlights and Accomplishments	5-3

6.0   COMPLIANCE ASSURANCE ISSUES	6-1

      6.1   Common Compliance Problems	6-1
      6.2   Improvements in Regulatory Understanding and Compliance  .... 6-3
      6.3   Recommended Changes to Facilitate Small Business
           Compliance with the CAA  	6-5
      6.4   Program Confidentiality and Conflict of Interest	6-7

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                         TABLE OF CONTENTS
                                (Continued)


                             LIST OF TABLES


Table No.                               Title                         Page


3-1         Operating Status of the SBTCP Components	3-2
3-2         Start of Operations for SBTCP Functions 	3-2
3-3         1997 SBTCP Operating Budget Ranges  	3-4
3-4         1997 SBO Operating Budget Ranges	3-5
3-5         1997 SBAP  Operating  Budget Ranges  	3-6
3-6         1997 CAP Operating Budget Ranges	3-7
3-7         SBTCP Reporting Period Budget Comparisons	3-8
3-8         Staffing Levels (as FTEs) Serving the SBO & SBAP Functions  . . 3-11
3-9         CAP Appointments	3-12
3-10        Administrative Locations of SBO and SBAP	3-12

4-1         SBO/SBAP Outreach Activities 	4-4
4-2         Information  Available on SBAP WWW Pages and BBS  	4-5
4-3         Major CAP Activities	4-6
4-4         Frequency of Meetings Among SBOs, SBAPs, and CAPs	4-7
4-5         Financial Assistance Programs 	4-8
4-6         Programs That Report  Cooperative Efforts for
            SBTCP Functions  	4-10
4-7         SBTCP Mechanisms for Avoiding Duplication  	4-11
4-8         SBTCP Activities to Follow the Intent of the Paperwork
            Reduction Act  	4-13
4-9         SBTCP Activities to Follow the Intent of the Regulatory
            Flexibility Act	4-14
4-10        SBTCP Activities to Follow the Intent of the Equal Access
            to Justice Act  	4-15

6-1         Common Compliance Problems	6-2
6-2         Improvements in Regulatory Understanding   	6-3
6-3         SBTCP Recommendations for Improving Compliance 	6-6


                               APPENDICES

A           1997 SBTCP Reporting Form
B           Federal Small Business Ombudsman
C           Federal Small Business Assistance Program
D           SBTCP Status, Budgets, Staffing, and Organization
E           SBTCP Activities and Services
F           Program Effectiveness
G           Compliance  Assurance Issues
                                    in

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                    LIST OF COMMON ACRONYMS


Provided below is a list of the major abbreviations and acronyms which are commonly

used in this report.


CAA       Clean Air Act as amended in 1990

CAP       Compliance Advisory Panel

COI        Conflict of Interest

EPA       Environmental Protection Agency

FTE        Full-time Equivalent

ICR        Information Collection Request

OECA      Office of Enforcement and Compliance Assurance

OMB       Office of Management and Budget

P2         Pollution Prevention

SBAP      Small Business Assistance Program

SBO       Small Business Ombudsman

SBTCP     Small  Business  Stationary  Source  Technical and  Environmental
           Compliance Assistance Program

SIC        Standard Industrial Classification

SIP        State Implementation Plan
                                    IV

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                         EXECUTIVE SUMMARY

The U.S. Environmental Protection Agency's (EPA's) Small Business Ombudsman (SBO)
is pleased to submit this third Annual Report to Congress describing the activities and
accomplishments  of the  state  Small  Business Stationary  Source  Technical and
Environmental Compliance Assistance Programs (SBTCPs) during the reporting period,
January 1 - December 31, 1997.

This report is being submitted in accordance with Section 507(d), Monitoring, of the Clean
Air Act, as amended in 1990 (CAA), which directs EPA to provide Congress with periodic
reports on the status of the SBTCPs.  This oversight responsibility has been delegated by
the EPA Administrator to EPA's Small Business Ombudsman (SBO). The Report also
includes a general report on the SBO's actions to monitor the SBTCPs.

This report addresses two of the EPA SBO's key oversight responsibilities:

      Render advisory opinions on the overall effectiveness of the SBTCPs, difficulties
      encountered, and degree and severity of enforcement [507(d)(1)].
      Make periodic reports to Congress on compliance  of the  SBTCPs with  the
      Paperwork Reduction Act, the Regulatory Flexibility Act, and the Equal Access to
      Justice Act [507(d)(2)].

The SBTCPs are designed to assist small businesses in complying with the requirements
of the CAA through state-operated programs. Each SBTCP is required to include three
components or functions: an SBO, a Small Business Assistance Program (SBAP),  and a
Compliance Advisory Panel (CAP).

During this third year of monitoring the SBTCPs, over 78,500 small businesses have been
directly reached, and almost 6,000 on-site consultations have been  conducted (as tallied
by assistance efforts to specific industry sectors). SBTCP staff members continue to fill
an important role as facilitator or mediator between small business owners/operators and
regulatory agencies, enhancing communication to promote understanding and sensitivity
on1 both sides.  Based on the information reported, improvements in compliance occur
because businesses have someone to turn to for assistance and advice, and to act as an
effective liaison with regulatory agencies.

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SBTCP yearly operational growth has stabilized over the past several years. As of the end
of 1997, 50 SBOs (94 percent), 52 SBAPs (98 percent), and 39 CAPs (74 percent) were
operational. The SBO function is staffed with 2 or fewer full time equivalents (FTEs) in
77% of the program, and the SBAP function has 4 or fewer FTEs in 70% of programs;
these figures are the same as the last two years. Fifty-eight percent of programs (the
same as last year) report that at least the required 7 members have been appointed to
their CAPs.

Budgets for the SBTCPs have a wide range from $13,000 to over $2,000,000 for 1997.
98 percent of SBOs (42 of 43) with their own budgets operate their programs with less than
$200,000. Similarly, of the 44 SBAPs with their own budgets, 93 percent are allotted less
than $400,000. As programs mature and the cost of establishing programs stabilize, more
programs are projecting fairly consistent budgets for the next  reporting period (39 this year
versus 26 last year). The number of programs projecting budget increases has declined
from 12 last year to 6 this year.

Ninety-one percent of SBTCPs provided specific information on the types  of industry
sectors and number of facilities that their programs assisted.  Seventy-one industry sectors
received assistance in 1997 (the number of industry sectors has been consolidated from
1996).  The top ten industry sectors receiving assistance (general and on-site) by SBTCPs
in 1997 were:

1.     Printing/Graphic Arts
2.     Other (not classified)
3.    Auto/Body Maintenance, Refinishing, Repair
4.     Dry Cleaners/Laundry Services
5.     Machine/Equipment Manufacturing & Repair
6.     Metal Fabricating/Finishing
7.     Government
8.     Manufacturing, Miscellaneous
9. .     Gasoline Distribution (Wholesale/Retail)
10.     Furniture Manufacturing/Repair/Wood Finishing.
                                       VI

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On-site visits were characterized as being highly effective in providing the individualized
attention often required to assist a facility in achieving compliance. The top ten industry
sectors that received on-site assistance were:


1.     Auto/Body Maintenance, Refinishing, Repair
2.     Gasoline Distribution (Wholesale/Retail)
3.     Dry Cleaning/Laundry Services
4.     Other (not classified)
5.     Metal Fabricating/Finishing
6.     Paints & Painting/Coatings
7.     Printing/Graphic Arts
8.     Saw Mills/Lpgging/Wood Products
9.     Manufacturing, Miscellaneous
10.   Construction/Contractor.


The top ten industry sectors that received assistance from the most programs were:


1.     Dry Cleaning/Laundry Services (39 programs)
2.     Auto/Body Maintenance, Refinishing, Repair (37 programs)
3.     Printing/Graphic Arts (36 programs)
4.     Furniture Manufacturing/Repair/Wood Finishing (27 programs)
5.     Other (not classified) (26 programs)
6.     Electroplating/Chrome Plating (23 programs)
7.     Metal Fabricating/Finishing (21 programs)
8.     Manufacturing, Miscellaneous (20 programs)
9.     Gasoline Distribution (Wholesale/Retail) (19 programs)
10.   Sawmills/Logging/Wood Products (18 programs).


Toll-free hotlines, fact sheets, brochures, seminars, and meetings are among the wide

range of outreach mechanisms used to serve the small business community.  Other state-
of-the-art outreach activities, such as Internet home pages, are seeing increased use.  The

number of programs with web pages more than doubled from 13 in 1995 to 28 in 1996, and
rose again in 1997 to 41.


Seventy-nine percent of SBOs (down from 87 percent in 1996), 91 percent of SBAPs (up
from 87 percent in 1996), and 49 percent of CAPs (up from 38 percent in 1996) report
some sharing of resources within their state/territory.  Generally, programs recognize the

efficiency  and  value of coordinating their  efforts with  each  other and also  with
environmental agency departments, state agencies,  and other organizations.


Ninety-eight percent of programs (as compared to 92 percent last year) report actions have

been taken to minimize duplication of efforts among SBTCPs. Sharing information is a
                                       VII

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practical  approach  to  maximizing program efficiency while enhancing  the cost-
effectiveness of funding spent on individual programs.

Section 507 directs EPA's SBO to monitor the SBTCPs' efforts to follow the intent of the
provisions of the Paperwork Reduction, Regulatory Flexibility, and Equal Access to Justice
Acts.

      Eighty-nine percent of programs (as compared to 58 percent last year) report taking
      specific actions associated with paperwork reduction, with the most common action
      being the production of concise, easy-to-read summary documents.
      Eighty-nine percent of programs (up from 51 percent) report taking specific actions
      consistent with the intent of the Regulatory Flexibility Act. The primary activity by
      programs was reviewing SBTCP documents for compliance.
      Seventy-five percent of SBTCPs (as compared to 34 percent last year) reported
      specific actions similar to those associated with the Equal Access to Justice Act.
      These include the  establishment of pro bono legal services, the availability of
      funding for technical assistance services for citizen groups aggrieved by permit
      actions  of  a  regulatory agency,  and the review of SBTCP documents for
      compliance.

The number of programs reporting specific actions to follow the intent of the provisions of
these Acts grew in 1996 and again in 1997.  The steps being taken appear to be better
targeted to the specific intent of each Act and in addressing the unique needs  of small
businesses.

Seventy-two percent of SBTCPs report that small businesses provided comments on the
assistance programs and that feedback was overwhelmingly positive. Common themes
were similar to those in 1995 and 1996.  Small businesses appreciated the availability of
non-regulatory assistance for certain problems and the personalized guidance through the
many regulatory processes leading to compliance.

Forty-seven percent of programs provided examples of concerns/inquiries received and
resolution strategies employed.  Resolution of issues between the small business and
regulatory communities comprises a significant portion of the SBTCPs1 activities, which
included:

      Developing plain language explanations of regulatory requirements.
      Providing one-on-one guidance through the paperwork process.

                                       viii

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      Facilitating communication about regulatory flexibility and compliance assistance
      issues between small business and regulatory agencies.

Ninety-six percent of the SBTCPs (the same as 1996) provided insight on the types of
compliance issues addressed during the course of providing technical assistance to small
businesses. The two most common compliance problems mentioned by small businesses
were, "Not understanding the regulatory requirements," and "Uncertain how to determine
emission inventories." Programs reported, "More open communication between sources
and agencies," and "Greater understanding and awareness of regulations," as results of
program outreach efforts.

Generally, programs report that small businesses want  to comply with environmental
regulations; however, they may be  afraid to ask for  help.   When a non-threatening
assistance program, such as the SBTCP, is available, small businesses are eager to take
advantage of the services, as this help increases chances of survival and profitability.

Forty-two  SBTCPs provided recommendations for changes to facilitate small business
compliance with the CAA. As in 1995 and 1996, the most  frequent recommendation was
flexibility in applying regulations to small businesses (28 percent of programs).

In addition to inquiries regarding air issues, many programs have or are considering
expanding their services to encompass multimedia issues. Twenty-six percent of programs
recommended expanding assistance to cover multimedia  programs (i.e., air, water, solid
waste) for enhancing compliance.

Programs were asked to describe  how their SBTCP avoids  internal or external conflicts of
interest or the perception that their program may not be confidential. Eighty-five percent
of programs reported no problems concerning confidentiality or with conflict of interest
issues during the course of providing services regardless of whether a confidentiality
policy is in place.  Program structures range from a guarantee of confidentiality (most
common) to offering no confidentiality.  Many programs have policies that protect small
businesses from penalties if violations are discovered during the course of their receiving
technical assistance.

The SBTCPs offer important one-on-one contacts, provide valuable information such as
the need to have operating permits, maintaining records, compliance options, pollution
                                       IX

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prevention technologies and techniques, and compliance requirements.  This assistance
enables small businesses to arrive at informed decisions and more effectively come into
compliance.


CONCLUSIONS AND RECOMMENDATIONS


      As has been noted since 1995, SBTCPs are being run by hardworking, dedicated
      staffs who operate successful programs with what they report to be often limited
      budgets and resources.  Small businesses are grateful for the technical assistance
      and personalized attention from people they can trust.  In this third year of
      gathering information from the programs, over 78,500 small businesses have been
      reached, and almost 6,000 on-site consultations have been performed (as tallied
      by industry sector).

      SBTCPs facilitate dialog between the small business community and the regulatory
      community, fostering  trust, and  improving attitudes and awareness towards
      regulatory compliance.

      SBTCPs have significant expertise and are increasingly becoming multimedia as
      states want to offer this type of assistance, and small businesses are requesting it.
      Programs are seeking ways to expand the scope and quality of the services they
      offer and the means to fund the enhanced services.  To maximize their budgets and
      staffing capabilities and to minimize duplication of effort, programs are encouraged
      to use the resources of the federal SBO and SBAP.

      Commonly identified compliance problems include not understanding regulatory
      requirements and  uncertainties as to determining emission inventories.  SBTCPs
      indicated that reasons for these problems included the overwhelming volume of
      regulations and the lack of small business' technical expertise needed to comply.
      Many current SBTCP activities have  remedied such problems.  The concerns
      regarding these problems underscore the critical role of the SBTCP in providing
      vital technical assistance and promoting compliance by establishing trust and
      greater understanding.

      Programs are to be commended for their accomplishments in continuing to promote
      compliance. Highlights include more open communication between sources and
      agencies and greater understanding/awareness of regulations by small businesses.
      SBTCPs report that award programs and loan programs have proven to be effective
      in providing incentives, both for small businesses and the programs themselves.
      Programs should consider developing award and loan programs as incentives for
      their small business customers.

      In conducting the Federal  program, EPA has followed the requirements of the
      Paperwork Reduction, Regulatory Flexibility, and Equal Access to Justice Acts.
      EPA's SBO has  monitored SBTCP's activities for following the intent  of the
      provisions of these three Acts. The number of programs reporting specific activities
      associated with these Acts significantly increased in 1997. The careful review of
      SBTCP documents and the development of simplified forms and permits are  among
      the positive actions implemented to fulfill the intent of the Acts.

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Program activities primarily emphasize mechanisms to reach larger audiences (e.g.,
mailings, hotlines).  However, one-on-one assistance has been reported as the
most effective method in bringing small businesses into compliance, and programs
are encouraged to increase their emphasis on personalized assistance. Allocation
of adequate resources to permit on-site visits by program staff is important.  On-site
visits (as tallied by industry sector) increased to almost 6,000 in 1997 from over
3,800 in 1996.

With the strong small business technical assistance infrastructure in place through
the SBTCPs, programs could explore their potential to expand into multimedia
assistance.  A  number of programs already offer  multimedia assistance and
industry-specific permitting, which  can ease the regulatory burden on  small
businesses and  promote  compliance,  and several  programs are investigating
expansion into multimedia services.

Efficiency of information transfer (among SBTCPs and to small businesses) can be
realized through the increased use of Internet home pages (and to a lesser extent
electronic bulletin  boards, which have become  less common).  Presently, 77
percent of programs operate some type of electronic information transfer, up from
53  percent  last year.   Such electronic services also would  be  promising
mechanisms to avoid duplication of effort  among programs.  Programs again are
encouraged to explore the potential of the Internet for sharing information with small
businesses and with other SBTCPs.

Only 13 percent of SBTCPs reported the  availability  of financial assistance
programs in  1997, up slightly from 11 percent last year.  Small businesses have
expressed their need for creative financing  mechanisms, which was recommended
by 21 percent of SBTCPs  as a method for enhancing compliance. Programs are
encouraged  to  explore  the  potential  for sponsoring or facilitating financial
assistance programs for pollution control or pollution prevention capital expenses.

SBTCPs report that they are often underfunded and understaffed as they provide
their current level of services.  Because of this, they may be challenged to expand
their function both in air-related outreach and multimedia technical assistance.
SBTCPs are encouraged to better utilize  the expertise of their CAP members to
enhance improvements in their technical assistance programs.  As has been noted
in the two previous Reports, several states still do not have operational CAPs. A
number of CAPs also need to address vacancies of the CAP due to expired terms.
                                XI

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            1.0 INTRODUCTION AND REPORT OVERVIEW

1.1    RATIONALE AND OBJECTIVE OF THE REPORT TO CONGRESS

The U.S. Environmental Protection Agency's (EPA's) Small Business Ombudsman is
pleased to submit this Report to Congress describing the accomplishments and activities
                                                                        *
of the state/territory Small Business  Stationary Source Technical and Environmental
Compliance Assistance Programs (SBTCP) during the January 1 - December 31, 1997
reporting period.

This report represents the third Annual Report to Congress on this important program
designed to help the small business community understand and cost-effectively comply
with the requirements of the Clean Air Act Amendments (CAA) as amended in 1990.

This report is being submitted in accordance with Section 507(d), Monitoring, of the CAA,
which directs the EPA to provide Congress with periodic reports on the SBTCP.  This
oversight and reporting responsibility has been delegated by the EPA Administrator to the
EPA Small Business Ombudsman (SBO).

This report is intended to address two of the EPA SBO's responsibilities with respect to the
SBTCP.

1.    Render advisory opinions on the overall effectiveness of the SBTCPs, difficulties
      encountered, and severity of enforcement [507(d)(1)].
2.    Make periodic  reports  to Congress  on compliance  of the  SBTCPs with the
      Paperwork Reduction Act, the Regulatory Flexibility Act, and the Equal Access to
      Justice Act [507(d)(2)].

1.2    DATA COLLECTION METHODOLOGY

Information to assess the SBTCPs was collected through a relatively simple, standardized
Annual Reporting Form, which  is designed to streamline the reporting process.
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During  the  fall  of  1994, EPA's  SBO,  with  assistance from SBTCP  personnel,
developed the  criteria for a standardized Reporting Form.   A draft  Form was
distributed to the state programs for review in November 1994, and the Form was
further refined during the National SBO/SBAP Conference in January 1995.  Programs
also were asked to comment on  EPA's Office of Enforcement and Compliance
Assurance's (OECA's) sample questions regarding compliance assessment.
                                                                          •
In March 1995, EPA's SBO submitted a "Request for Information Collection Request
(ICR)  Approval" to  the Office of Management and Budget (OMB)  for the Annual
Reporting Form.  The Form subsequently was approved and  was assigned OMB
Number 2060-0337, expiration date 7/31/98.

In December 1997, EPA's SBO distributed copies  of the SBTCP Annual Reporting
Form  (for the reporting period January through December 1997) to state/territory
SBTCP contacts (primarily SBOs).  These contacts were requested to  coordinate
completion of this Form among their SBO, SBAP, and CAP.  The Annual Reporting
Form was provided in hard copy and on  computer disk for ease of completion and to
reduce the reporting  burden. A copy of  the 1997 SBTCP Reporting Form is enclosed
as Appendix A.

Programs were not asked to  create information that they did not have; therefore,
some SBTCPs were not able to answer all questions posed.  Based on  the information
requested in the Reporting Form from the first year of reporting,  programs were
encouraged to  revise the types of statistics they track for subsequent years for
simplicity in  completing future reports.

Programs were  asked to provide the information requested in the Annual Reporting
Form and submit the Form to the EPA's  SBO by February 15,  1998.  The information
provided in  the Forms was compiled and analyzed to produce this report. The 50
states,  plus the District  of  Columbia, Puerto Rico, and the U.S.  Virgin Islands,
submitted SBTCP Annual Reports (53 programs total) to EPA's  SBO.

In addition,  Arizona, California, and Kentucky have distinct air quality  districts or
counties with regulatory jurisdiction within their states, which also submitted full or
partial reports.  In Arizona,  Maricopa County submitted  a separate report.  For

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California, Kern  County and the South  Coast Air; Quality  Management  District
submitted full reports; partial reports or informational letters were submitted by the
following Air Quality Management Districts: Bay Area, Mojave Desert, Monterey Bay,
Northern Sonoma County, Sacramento, San Joaquin Valley, San Luis Obispo County,
Santa Barbara County, Tuolumne, Ventura County,  and Yolo-Solano. For Kentucky,
Jefferson County submitted a report.  For statistical purposes  of this report, data from
states that submitted multiple reports have not been combined except where noted.
Raw  data  for the  separate  air quality districts  are  shown in the appendices.
Percentages have been rounded.

According to the Federal Register of November 13,  1996, Volume 61, Number 220,
Pages 58284-94, EPA promulgated a direct final  rule conditionally exempting the
Territory of American Samoa, the Commonwealth of the Northern Mariana Islands
(CNMI),  and the Territory  of Guam from the  requirements of Title V of the CAA.
Therefore, reports were not received from American Samoa, CNMI, and Guam.

1.3   ORGANIZATION  OF  THE REPORT

As  detailed  below,  this report is organized into six main  sections, the Executive
Summary, and Appendices.

Section 1.0        Introduction and Report Overview
Section 2.0        Overview of the SBTCP -- This section provides an overview of
                  the three components of the SBTCP (i.e.,  the SBO, the SBAP, and
                  the  CAP)  as well as EPA's responsibilities under Section 507.
Section 3.0        SBTCP Status, Budgets, Staffing, and Organization -- This section
                  encompasses these four categories of information  about the
                  SBTCPs.
Section 4.0        SBTCP Activities and Services -- In this section, types and levels
                  of services provided by the three  components of the states'
                  SBTCPs are  discussed  including  efforts  to comply  with the
                  Paperwork Reduction, Regulatory Flexibility, and Equal Access to
                  Justice Acts.  Financial  assistance program information also  is
                  included.
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Section 5.0       Program Effectiveness -- A discussion of program effectiveness
                  based on  comments received by  the SBO or CAP, as well as
                  resolution  strategies for any negative comments are  provided.
                  General information  on  some  of the  accomplishments  and
                  highlights of the programs  in  1997 also are outlined.

Section 6.0       Compliance Assurance  Issues -- Information on the effectiveness
                  of the three components of the SBTCPs in providing compliance
                  assistance  support to  state small businesses is provided in this
                  section.


Additional details on the information provided by  the individual SBTCPs are included

in the various appendices to this report.
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                    2.0  OVERVIEW OF THE SBTCP

As  part of Section 507 of the CAA,  the U.S.  Congress mandated that each
state/territory  establish  a  SBTCP to assist  small  businesses comply with the
requirements  of  this Act through state-operated programs.  Each  SBTCP (also
commonly referred to as a "Section 507 program") is required to include the following
three components or functions:

•     Small Business Ombudsman (SBO)
•     Small Business Assistance Program (SBAP)
•     Compliance Advisory Panel (CAP).

The CAA also  required states/territories to develop a State Implementation Plan (SIP)
for implementing an SBTCP by November 1992. As of December 31, 1997, 50 of
53 states/territories (94  percent) had received approval from EPA for their SIPs
implementing Section 507 of the CAA.  States/territories whose SIPs have not yet
been officially submitted and/or approved are:

•     Hawaii ~ not yet submitted
•     Rhode Island -- submitted, but not approved
•     Vermont -- submitted draft.

2.1    SMALL BUSINESS  OMBUDSMAN

The state/territory SBOs serve as the small business community's representative
where small businesses are impacted by the CAA.  The SBO's key responsibilities
may include:

•     Reviewing and provide recommendations to EPA and state/local air pollution
      control authorities regarding development and implementation of regulations
      impacting small businesses.
•     Assisting in dissemination of  information about upcoming air regulations,
      control requirements, and other matters relevant to small businesses.
•     Refering small businesses to appropriate specialists for  help  with specific
      needs.
•     Conducting studies to evaluate the effects of the  CAA on state and local
      economies, and on small businesses generally.

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2.2   SMALL BUSINESS ASSISTANCE PROGRAM


The SBAPs provide information and assistance to small businesses on matters of:


      Determining applicable requirements under the Act and permitting assistance
      The rights of small businesses under the Act
      Compliance methods and acceptable control technologies
      Pollution  prevention and accidental release prevention and detection
      Audit programs.


2.3   COMPLIANCE ADVISORY PANEL


The CAPs are created at the state level and are comprised of at least seven members:


•     2  members who are not  owners  of small business  stationary sources --
      selected by the Governor to represent the public.

•     2 members who are owners of small business stationary sources - selected by
      the lower house  of the state legislature.

•     2 members who are owners of small business stationary sources — selected by
      the upper house  of the state legislature.

•     1 member from the state air pollution permit program -- selected by the head
      of that agency.


The responsibilities of the CAP are to:


•     Render  advisory opinions  concerning  the  effectiveness  of the  SBTCP,
      difficulties encountered, and degree and severity of enforcement.

•     Report on  the compliance of the SBTCP with the  intent of the Paperwork
      Reduction Act,  the Regulatory Flexibility Act, and the Equal Access to Justice
      Act.

•     Submit periodic reports to EPA's SBO.

•     Review  information  for small  business  stationary  sources to  ensure it is
      understandable to the layperson.
                                    2-2

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2.4   ERA'S RESPONSIBILITIES UNDER SECTION 507 OF THE CAA


Section 507(d), Monitoring, directs the EPA to monitor the SBTCPs and to provide a

report to Congress.  This responsibility has been delegated to EPA's SBO, whose
oversight duties are to:


•     Render advisory opinions on the overall effectiveness of the SBTCP, difficulties
      encountered, and degree and severity of enforcement [507(d)(1)].

•     Make  periodic  reports to Congress on the compliance of the Paperwork
      Reduction Act, the Regulatory Flexibility Act, and the Equal Access to Justice
      Act [507(d)(2)].

•     Review information issued by the SBTCPs to ensure that it is understandable
      to the layperson [507(d)(3)J.

•     Have  the federal  SBAP  serve as the secretariat for the development and
      dissemination of reports and advisory opinions [507(d)(4)].


Further  information on  the activities  and accomplishments of EPA's Office of the

Small Business Ombudsman may be found in Appendix B.


2.5   FEDERAL SMALL BUSINESS ASSISTANCE PROGRAM


EPA,  through the Federal SBAP, provides technical  guidance for the use of the

SBTCPs in the implementation of their  programs.  Information on the activities of the

Federal SBAP may be found in Appendix C.
                                    2-3

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             3.0  SBTCP STATUS, BUDGETS, STAFFING,
                         AND ORGANIZATION
Information on the operating status (Section 3.1), budgets (Section 3.2),  staffing
levels (Section 3.3), and the administrative location of the three components of the
SBTCPs (SBOs, SBAPs, and CAPs) within their states/territories (Section 3.4) for the
January - December 1997 reporting period may be found in this chapter.

A  listing  of  state/territory Ombudsman,  SBAP,  and alternate SBAP contacts  is
included in Appendix D-1.

3.1  OPERATING STATUS

Importantly, by December 31, 1997, 50 SBOs (94 percent of the 53 states and U.S.
territories) and 52 SBAPs  (98 percent) had been established and were providing
assistance to small businesses.  Only 39 programs  reported that their CAPs were
operating; however, 45 programs reported that the CAPs had been established.

Trie number of established and operational SBOs remained at 50, the same as 1995
and 1996. The number of established and operational SBAPs remained unchanged
at 52 for  1997. Four additional CAPs were established in 1997 (45, up from 41  in
1996), and 3 more CAPs became operational (39  in  1997 versus 36 in 1996).

Operating status for each of the three components of the SBTCPs is shown  in Table
3-1 and also identifies those programs whose SBOs, SBAPs, and  CAPs are not yet
established or operational.
                                   3-1

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TABLE 3-1
OPERATING STATUS OF THE SBTCP COMPONENTS


SBO2
SBAP3
CAP4
COMPONENTS ESTABLISHED1
# Programs
50
52
45
% Programs
94
98
85
COMPONENTS OPERATIONAL1
n Programs
50
52
39
% Programs
94
98
74
Note 1:        Programs indicated if their SBO, SBAPs, or CAPs had been established (i.e., created by
              legislation), and if they were also providing services.  Programs were considered operational
              if the SBOs had been appointed, SBAPs were providing services, and CAPs had conducted
              at least one meeting, even if not all CAP members had been appointed.

Note 2:        As  of  12/31/97,  SBOs were reported not to be established or operating in Hawaii,
              Massachusetts or Vermont.

Note 3:        As of 12/31/97, an SBAP was reported not to be established or operating in Hawaii.

Note 4:        As of 12/31/97, CAPs were reported not to be established or operating in 8 programs:
              California,  Hawaii, Illinois, Iowa, Maryland,  Massachusetts, Rhode Island, or the Virgin
              Islands. In addition, 6 other states reported that their CAPs had been established, but not
              yet operating: Alabama, Arizona, Delaware, District of Columbia, Missouri, and Tennessee.



Details on actual dates (month/year)  when the SBOs, SBAPs, and CAPs  were reported

to be established and operational may be found in Appendix D-2.  A summary of the

start of operations for the three SBTCP functions is shown in Table 3-2.
TABLE 3-2
START OF OPERATIONS FOR SBTCP FUNCTIONS


Pre-1990
1991
1992
1993
1994
1995
1996
1997
% operational by
12/31/97
SBO
Number


12
20
10
7

1
Total


12
32
42
49

50
94%
SBAP
Number
1
1
11
17
16
5
1

Total
1
2
13
30
46
51
52

98%
CAP
Number


1
8
12
11
4
3
Total


1
9
21
32
36
39
74%
                                            3-2

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3.2   BUDGETS

Information about the total SBTCP operating budgets may be found in Section 3.2.1,
with details on the SBO, SBAP, and CAP budgets contained in Sections 3.2.2, 3.2.3,
and 3.2.4, respectively. A comparison of the program budgets for 1996, 1997, and
(projected) 1998 is shown in Section 3.2.5.

3.2.1  1997 Reporting Period

As detailed in the paragraphs and tables below, the total operating budgets for the
SBTCPs varied from $13,000 to over $2,000,000 for the 1997 reporting year.  These
extremes include $13,000 for the District of Columbia, whose CAP has not yet begun
operations, to New York, reporting a total operating budget of $2,174,000

1997  operating budget ranges  for the SBTCPs are shown in Table 3-3; 1996 and
1995  ranges also are shown for comparison.  Details on the operating budgets, by
program, for the individual SBO, SBAP, and CAP components, including the source
of these funds, may be found in Appendix D-3.
                                    3-3

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TABLE 3-3
1997, 1996, and 1995 SBTCP OPERATING BUDGET RANGES

BUDGET $
0
1 - 1 00,000
100,001 - 200,000
200,001 - 300,000
300,001 - 400,000
400,001 - 500,000
500,001 - 600,000
600,001 - 700,000
700,001 - 800,000
800,001 - 900,000
> 1 ,000,0002
>2,000,0003
Report submitted,
no data provided
TOTAL
1997
#
Programs

10
15
7
12
3
1

1
1
1
1
1
53
%
Programs1

19
28
13
23
6
2

2
2
2
2
2

1996
#
Programs
1
9
19
5
9
2
2
1

2
1
1
1
53
%
Programs1
2
17
36
9
17
4
4
2

4
2
2
2

1995
#
Programs
2
9
14
9
7
2
3
1

2
1
1
2

%
Programs1
4
17
26
17
13
4
6
2

4
2
2
4

Note 1: County budgets are not combined with state budgets, nor are they counted separately.
Note 2: Texas.
Note 3: New York.
Note 4: Hawaii (1997, 1996, and 1995), Florida (1995 only).

The balance of this section provides summary details on the operating budgets for the
SBOs, SBAPs, and the CAPs.

3.2.2 SBO Operating Budgets

Forty-three SBOs have their own budgets (versus having their budgets combined with
other SBTCP functions).  Budgets for these SBOs are concentrated in a range below
$200,000,  with 42 of 43 SBOs  (98 percent) reporting budgets  between  $0 and
$200,000.   (The one exception is New York's SBO,  who  reports  a  budget of
$1,170,000.)  The primary source of funding for  all programs is Title V fees (49
percent), which are  collected at the state/territory  level.  Other sources  of funding
                                      3-4

-------
include EPA 105 Grant funds (provided for in Section 105 of the CAA, these funds
flow to the states through EPA regional offices), non-Title V air fees, and state permit
fees.

The range of 1997 operating budgets for the SBOs with their own budgets is shown
in Table 3-4.  A comparison of SBO budgets for the past three years is not practical,
as a different  number of SBOs have had their own budgets each year.
TABLE 3-4
1997 SBO OPERATING BUDGET RANGES
(43 non-combined budgets)
Budget ($)
0 - 25,000
25,001 - 50,000
50,001 - 75,000
75,001 - 100,000
100,001 -200,000
> 1,000,000
Combined budgets1
Report submitted, no data provided2
TOTAL
# Programs
12
10
7
6
7
1
8
2
53
% Total Programs
23
19
13
11
13
2
15
4

Note 1: Eight SBOs have combined budgets.  If a program combined the budget for two SBTCP functions (i.e.,
      SBO/SBAP, SBO/CAP, or SBAP/CAP), they were counted as having a combined budget. However, the
      budget of the third component of the program also was tallied separately (e.g., a program reporting a
      combined SBO/CAP budget and a separate SBAP budget was tallied in the "combined budget category" for
      the SBO/CAP budget and with SBAPs for the SBAP budget).
Note 2: Hawaii and Massachusetts.
3.2.3 SBAP Operating Budgets

Forty-four SBAPs have their own budgets.  SBAP budgets are spread across a wider
dollar range as compared to the SBOs with  1 5 of 44 programs (34 percent) between
$0 and $100,000,  13  of 44  programs (30  percent)  between  $100,001 and
$200,000, and  7 of  44 programs (16 percent between $200,001 and  $300,000.
Title V fees again are the main funding source (43 percent of all programs); funds
                                       3-5

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from EPA 105 Grants, non-Title V fees, indirect funds, and permit fees are also used

to support SBAPs.


The range of 1997 operating budgets for the SBAPs with their own budgets is shown

in Table 3-5.  A comparison of SBAP budgets for the past three years is not practical,

as a different number of SBAPs have  had their own budgets each year.
TABLE 3-5
1997 SBAP OPERATING BUDGET RANGES
(44 non-combined budgets)
Budget {$)
0 - 25,000
25,001 - 50,000
50,001 - 75,000
75,001 - 100,000
100,001 -200,000
200,001 - 300,000
300,001 - 400,000
400,001 - 500,000
600,001 - 700,000
900,001 - 1,000,000
Combined budgets1
Report submitted, no data provided2
TOTAL
# Programs
2
3
7
3
13
7
6
1
1
1
8
1
53
% Total Programs
4
6
13
6
25
13
11
2
2
2
15
2

Note 1:- Eight SBAPs have combined budgets. If a program combined the budget for two SBTCP functions (i.e.,
       SBO/SBAP, SBO/CAP, or SBAP/CAP), they were counted as having a combined budget.  However, the
       budget of the third component of the program also was tallied separately (e.g., a program reporting a
       combined SBO/CAP budget and a separate SBAP budget was tallied in the "combined budget category" for
       the SBO/CAP budget and with SBAPs for the SBAP budget).

Note 2: Hawaii.
                                         3-6

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3.2.4 CAP Operating Budgets

Forty CAPs  have their  own budgets; even though only 39 CAPs are operational,
administratively.  CAP funding ranges from $0 to a high of $15,000 (one program,
Vermont).  Eighty-eight percent of CAPs with their own budget operate with a budget
of $5,000 or less. Title V fees are the most commonly listed funding source for all
CAPs (45 percent).

The range  of 1997 CAP operating budgets is shown in Table 3-6. A comparison of
CAP budgets for the past three years is not practical, as a different number of CAPs
have had their own budgets each year.
TABLE 3-6
1997 CAP OPERATING BUDGET RANGES
(40 non-combined budgets)
Budget ($)
O1
1 - 1 ,000
1,001 -2,000
2,001 - 3,000
3,001 - 4,000
4,001 - 5,000
9,001 - 10,000
14,001 - 15,000
Combined budgets2
Report submitted, no data provided3
TOTAL
# Programs
13
3
6
5
1
7
4
1
10
3
53
% Total Programs
25
6
11
9
2
13
8
2
19
6
100
Note 1: CAPs reporting "N/A" or "as needed" also were counted as "0" if they administratively were assigned their
      own budgets.

Note 2: 10  CAPs have  combined budgets.  If a program combined the budget for two SBTCP functions (i.e.,
      SBO/SBAP, SBO/CAP, or SBAP/CAP), they were counted as having a combined budget. However, the
      budget of the third component of the  program also was tallied separately (e.g., a program reporting a
      combined SBO/CAP budget and a separate SBAP budget was tallied in the "combined budget category" for
      the  SBO/CAP budget and with SBAPs for the SBAP budget).

Note 3: Alabama, Hawaii, Virgin Islands.
                                        3-7

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3.2.5 Comparison of Previous and Projected Budgets

A  comparison of budgets from 1996,  1997, and  1998  (projected)  is valuable in
tracking program growth and resource allocation. Programs were asked to indicate
significant budget changes (greater than ten percent) from year to year and to provide
insight  into any major shifts (more than ten percent) in funding  levels.  SBTCP
reporting period budget comparisons are shown  in Table 3-7.
TABLE 3-7
SBTCP REPORTING PERIOD BUDGET COMPARISONS


1996 to
1997
Reporting
Period
1997 to
1998
Reporting
Period
BUDGET DECREASE
(> 10% change)
»
Programs
5
5
%
Programs
9
9
BUDGET CONSISTENT
(< 10% change)
#
Programs
35
39
%
Programs
66
74
BUDGET INCREASE
{> 10% change)
#
Programs
12
6
%
Programs
23
11
INSUFFICIENT DATA
FOR COMPARISON1
#
Programs
1"
3a
%
Programs
2
6
Note 1: Not all programs provided budget amounts. In order to establish trends, combined budgets for the SBO,
      SBAP, and CAP were examined. This was necessary, as some programs indicate combined budgets for
      two or three facets of their programs, while other programs may have had one or two facets of their
      programs inactive during the previous reporting period.
Note 2: Hawaii.
Note 3: Hawaii, Montana, South Carolina.

In reviewing the combined budgets for the SBO, SBAP, and CAP functions of the
SBTCPs,  12 programs (23 percent)  indicated a budget  increase  (of at least ten
percent) from  the 1996 to 1997 reporting periods.  Six  programs (11  percent)
showed an increase from the 1997  to 1998 reporting periods.

As programs mature and the cost of establishing programs stabilizes, more programs
are projecting fairly consistent budgets for the next reporting period (39  this year as
compared to 36 last year). The number of programs  projecting a budget  increase for
the subsequent reporting period continues to decline from  11  last year to six this
year.
                                       3-8

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According to responses received, projected budget increases primarily were related
to the growth and expansion of SBTCP services and staff additions.  Examples of
reasons given for budget increases greater than ten percent are provided below:

•     In  the  District of Columbia,  a  funding  increase for  1998  is due to the
      establishment of the CAP.  ($13,000/1997 to  $15,000/1998)
•     Missouri's funding increased in 1998, because a federal grant was obtained to
      inform the public of the 112(r) requirements. Also, additional general revenue
      funding was used to provide air assistance due to the number of assistance
      requests received. ($395,000/19997 to $505,000/1998)
•     Utah's SBO spending increases will be derived from the EPA  "Partnership in
      Compliance" grant.  ($248,000/1997 to $332,000/1998)

Thirty five programs (66 percent) report steady budget levels (less than a ten percent
change) for the 1996 to  1997  reporting periods, and  39 programs  (74  percent)
indicate consistent budget levels from the 1997 to 1998 (projected) reporting periods.

Seven programs (19 percent) showed a  decrease  (more than ten percent) from the
1996 to 1997 reporting periods, and five programs  (nine percent) also projected a
decrease from the 1997 to 1998 (projected) periods. Budget reductions are often
attributed  to program reorganizations and consolidations and lower projected costs
to maintain  a program (versus the higher resource requirements  to  develop  a
program).

Eighty-five percent of the programs reported either a consistent or increasing budget
from the 1997 to  1998 (projected) reporting periods.

Budgets for the 1996,  1997, and 1998 (projected)  reporting  periods for the SBO
function, SBAP function, and CAP function may be found in Appendix D-4.

3.3   STAFFING LEVELS

Forty-one programs (77 percent)  report operating their SBOs with two or fewer full-
time equivalents (FTEs) as shown in Table  3-8. This number remained unchanged
from 1996.
                                    3-9

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In 1997, as in  1996, 37 programs (70 percent) operate their SBAPs with four or
fewer FTEs, which include both paid and  unpaid staff and may  include retired
engineers.  There  are some notable exceptions to these staffing levels,  such  as
Louisiana,  Indiana, and  California,  which  report using  11, 12,  and 20 FTEs,
respectively, to support their SBAP function. Also, Texas reported  the services of
over 50 unpaid  "EnviroMentors" who assist with SBAP duties.

Specific details on the number of FTEs, by program, for the SBO and SBAP functions
may be  found in Appendix D-5.
                                   3-10

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TABLE 3-8
STAFFING LEVELS (as FTEs1) SERVING THE SBO & SBAP FUNCTIONS
#FTEs
0 - 0.09
0.1 - 1
1.1 -2
2.1 - 3
3.1 -4
4.1-5
5.1 - 6
6.1 -7
7.1 -8
10.1 - 11
11.1 - 12
12.1 - 13
19.1 - 20
20 +
N/A
TOTAL
# Programs
SBO
3
28
10
5

1


1


1


1
50
SBAP

13
10
11
3
4
1
3
1
1
1

1

1
50
Combined Staffing

1

1









1

3
Note 1:       An FTE is considered to work 40 hours/week.  For example, two people working 20
            hours/week would be equivalent to one FTE.
Note 2:       Three states (Delaware, Florida and Texas) combined their SBO and SBAP functions. TX
            reported 15.5 paid SBO/SBAP staff plus 50 volunteer "EnviroMentors" serving the SBAP.
Note 3:       Not applicable: SBO-Massachusetts, SBAP-Tennessee.
Fifty-eight percent of programs (the same as percent last year) report that at least the
required seven members have been appointed to their CAPs.  An overview of CAP
appointments is shown in  Table 3-9.   In CAPs with fewer than seven  members,
several programs indicated that expired terms on their CAPs have not yet been filled
or that their CAPs have not yet been established.  Program statistics of the number
of CAP members in each category (small business,  state agency, general public, not
yet appointed, other) may be found in Appendix D-6.
                                      3-11

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TABLE 3-9
CAP APPOINTMENTS

Minimum 7 members appointed
Less than 7 members appointed
Not established1
# Programs
31
21
1
% Programs
58
40
2
Note 1: Hawaii.


3.4   ADMINISTRATIVE LOCATION OF SBO AND SBAP COMPONENTS

As shown in Table 3-10, 52 programs indicated that their SBOs are located within a
state/territory-related agency, typically the environmental agency (not necessarily a
regulatory section). The majority of programs (50) report to have located their SBAPs
within a state/territory-related agency, typically the environmental agency. Three
programs (Kansas, Kentucky, and Pennsylvania) contract their SBAP function to an
outside agency or organization.

As defined in Section 507, the CAPs are to be independent entities, operating outside
of any agency.
TABLE 3-10
ADMINISTRATIVE LOCATIONS OF SBO AND SBAP
Location
State-related agency
University-related (contracted)
Private contractor
No response
TOTAL
SBO
# Programs1
52


1
53
% Programs
98


2
100
SBAP
# Programs1
50
2
1

53
% Programs
94
4
2

100
Note 1: Numbers are higher than those reported in Table 3-1.  Programs without established SBOs or SBAPs
      indicated where those functions are intended to be located once established.

Complete information for the administrative location of each SBO, SBAP, and CAP
may be found in Appendix D-7.
                                     3-12

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                4.0  SBTCP ACTIVITIES AND SERVICES

Information regarding  the services and activities of the three components of the
SBTCPs is provided in this section.  Industry sectors assisted by the SBTCPs are
discussed in  Section  4.1.  An  overview of SBO,  SBAP, and CAP activities and
services is provided in Section 4.2.  SBTCP financial assistance services are outlined
in Section  4.3.  A discussion of  how  programs  minimize duplication through
                                       !
cooperative efforts may be found in Section 4.4.  SBTCP efforts to comply with the
intent of the  Paperwork Reduction Act, Regulatory Flexibility Act,  and the Equal
Access to Justice Act are summarized in Section 4.5.

4.1   INDUSTRY SECTORS ASSISTED BY THE SBTCPs

Forty-eight SBTCPs (91 percent) (data from county and air district programs were
included with their state's activities) provided specific information on the types of
industry sectors and number of facilities that their programs assisted in 1997.  Small
businesses  in 71  industry sectors (the  number of industry  sectors  has been
consolidated from 1996) were identified as having  been assisted by SBTCPs. Certain
industry sectors, such as dry cleaning/laundry services and printing/graphic arts,
received more  assistance, as these sectors are strongly impacted by the CAA.
Programs also may  have targeted  certain  industry sectors for assistance based  on
their anticipated impact by the CAA and the number of small businesses  in that
industry sector.

The top ten industry sectors receiving assistance (general and on-site) by SBTCPs in
1997 were:

1.    Printing/Graphic Arts
2.    Other (not classified)
3.    Auto/Body Maintenance, Refinishing, Repair
4.    Dry Cleaners/Laundry Services
5.    Machine/Equipment Manufacturing & Repair
6.    Metal Fabricating/Finishing
7.    Government
8.    Manufacturing,  Miscellaneous
9.    Gasoline  Distribution (Wholesale/Retail)
10.   Furniture Manufacturing/Repair/Wood Finishing.
                                    4-1

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The top ten industry sectors that received on-site assistance were:
1.     Auto/Body Maintenance, Refinishing, Repair
2.     Gasoline Distribution (Wholesale/Retail)
3.     Dry Cleaning/Laundry Services
4.     Other (not classified)
5.     Metal Fabricating/Finishing
6.     Paints & Painting/Coatings
7.     Printing/Graphic Arts
8.     Saw Mills/Logging/Wood Products
9.     Manufacturing, Miscellaneous
10.   Construction/Contractor.
The top ten industry sectors that received assistance from the most programs were:


1.    Dry Cleaning/Laundry Services (39 programs)
2.    Auto/Body Maintenance, Refinishing, Repair (37 programs)
3.    Printing/Graphic Arts (36 programs)
4.    Furniture Manufacturing/Repair/Wood Finishing (27 programs)
5.    Other (not classified) (26 programs)
6.    Electroplating/Chrome Plating (23 programs)
7.    Metal Fabricating/Finishing (21 programs)
8.    Manufacturing, Miscellaneous (20 programs)
9.    Gasoline Distribution (Wholesale/Retail) (19 programs)
10.   Sawmills/Logging/Wood Products (18 programs).


As in  previous  years,  industry sectors  that  received the  most overall types of

assistance generally received 'the greatest number of on-site visits.  In comments
provided by the SBTCPs, the majority indicated that the most notable improvements
in compliance were the result of on-site visits.


A  list of the industry sectors receiving  assistance (by number of programs) may be

found in Appendix E-1.  This same list also has  been reordered by total number of

assistance efforts (Appendix E-2) and by on-site  assistance efforts (Appendix E-3).


Individual program responses by number of general, on-site, and  total assists are
shown  in  Appendix  E-4.   The  fifteen  most active  programs, with  over  1,000

assistance efforts (as tallied by specific industry  sectors) were:
                                     4-2

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1.    Kansas
2.    California
3.    Illinois
4.    Texas
5.    Colorado
6.    Connecticut
7.    Tennessee
8.    Wisconsin
9.    Missouri
10.   Georgia
11.   New York
12.   Iowa
13.   Maine
14.   Louisiana
15.   Oklahoma.
4.2   PRINCIPAL SBO, SBAP, AND CAP ACTIVITIES AND SERVICES


An overview of activities and services provided by the three SBTCP functions is
discussed in this section.


4.2.1 SBO/SBAP Activities and Services


An aggregate of the outreach services offered by the SBOs and SBAPs during the
1997 reporting period is presented in Table 4-1.   These outreach activities and
services are designed to introduce small business people to the available assistance
services and  to identify common problems and issues to be addressed on a more
specific basis.


For 1997, programs could report their outreach statistics either for their SBO and
SBAP separately or combined (depending on how they gathered their information).
Twenty-six programs reported separate statistics for their SBO and SBAP, and 27
programs reported  combined statistics.
                                    4-3

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TABLE 4-1
SBO/SBAP OUTREACH ACTIVITIES
ACTIVITY
Seminars, workshops, speaking events
On-site visits
Brochures, manuals, information packets
Mailings & correspondence
Permit & compliance assistance
Hotline calls
Meetings
Information booths
Pollution prevention assistance
Newsletters
Teleconferences
Regulatory overview
Media coverage
Other
# Programs1
51
48
48
46
45
44
44
41
32
31
29
27
26
16
% Programs
96
91
91
87
85
83
83
77
60
58
55
51
49
30
Note 1:
Does not include county or regional activities.
The most common outreach activities, offered by at least 85 percent of programs,

were:
      Seminars, workshops, speaking events.
      On-site visits.
      Brochures, manuals, information packets.
      Mailings and correspondence.
      Permit and compliance assistance.
The first four activities remain as some of the most common services offered by the

programs. Permit and compliance assistance, however, greatly increased from 1996,

where 12 programs provided such assistance as compared to 45 programs in 1997.


Detailed information,  by program, about the number of occurrences and the number
of people reached by  each reported SBO/SBAP activity is presented in Appendix E-5.

Details of the SBO and SBAP hotlines are shown in Appendix E-6.
                                     4-4

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4.2.2 Web Pages and Electronic Bulletin Boards

Of particular note is the number of programs that are using World Wide Web (WWW)
home pages and Bulletin Board  Services (BBSs) to disseminate technical assistance
information. Forty-one  programs currently are using home pages or BBSs, up from
28 last year. (County/regional air district programs operating their own home pages
are counted as one with  the state.) One state indicated it plans on launching a home
page in 1998. Home pages are far more common than BBSs, with only six programs
operating a BBS (also in conjunction with a home page).
The types of information available via these home pages or BBSs are listed in Table
4-2; detailed information on the BBSs and home pages, by program, may be found
in Appendix E-7.
TABLE 4-2
INFORMATION AVAILABLE ON SBAP WWW PAGES AND BBS
Type of Information
Program description
Contact listings
Links
Permitting information
Regulations
Guidance documents/fact sheets
Pollution prevention information
List of publications
Permit forms
Calendar of events
Policies
Emissions inventory
CAP information
Other
# Programs
38
38
34
33
32
32
28
27
26
25
23
13
12
9
% Programs
72
72
64
62
60
60
53
51
49
47
43
25
23
17
Internet home pages (and BBSs, which are becoming  less common) are efficient
mechanisms for SBTCPs to disseminate information to small businesses, as evidenced
                                    4-5

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by the increasing use of electronic media over the last two years.  Because the
Internet and BBSs also are practical for information transfer from the federal SBO and
SBAP, between SBAPs, and to the small business community, increased access to the
Internet and expanded web page content should continue to be  pursued by the
programs.

4.2.3 CAP Activities and Services

Thirty-nine CAPs indicated they were operational during the 1997 reporting period,
37 of which reported activities.  The primary CAP activities, as reported by 28 CAPs,
were review of SBTCP documents for compliance and review of SBO/SBAP outreach
efforts.  This was followed by defining CAP responsibilities  (reported  by 23 CAPs).
Major activities of the CAPs during the 1997 reporting period are summarized in Table
4-3. A program summary of CAP activities may be found in Appendix E-8.
TABLE 4-3
MAJOR CAP ACTIVITIES
Activity
Review of SBTCP documents
Review of SBO/SBAP outreach efforts
Define CAP responsibilities
Review/comment on new regulations, policies, etc.
Appoint staff/elect officers
Attend training seminars, conferences, etc.
Meet with small businesses/trade associations
Other
# Programs
28
28
23
21
19
16
14
6
% Programs
53
53
43
40
36
30
26
11
CAPs are pursuing many diverse  avenues in  becoming effective partners in the
technical assistance programs. The  unique roles  and specialized skills of the members
make them valuable resources in the development  of  the  SBTCPs.   Effective
communication among the three components of the programs and among CAPs in all
programs will continue to effectively and efficiently define the role of the CAP and
                                     4-6

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fully maximize the skills of CAP members in assisting small businesses.  The value
added activities of these CAPs underscore the need for states without operational
CAPs to complete  the  appointment/reappointment process  and initiate the  CAP
function.

4.2.4 SBO/SBAP/CAP Meetings
As shown in Table 4-4, SBTCPs have recognized the importance of meetings among
the three functions to  ensure effective coordination of efforts and use of resources.
Two-thirds of SBOs and SBAPs have scheduled  meetings at least quarterly, and
almost one-half of programs report scheduled meetings among SBOs, SBAPs, and
CAPs at least once a year.
TABLE 4-4
FREQUENCY OF MEETINGS AMONG SBOs. SBAPs, AND CAPs
(number of programs reporting such frequency)
Frequency
Daily
Weekly
Bi-monthly
Monthly
Quarterly
Bi-annually
Annually
Occasionally
Other
TOTAL
SBO & SBAP
15
4
6
4
7
1
1
5

43
SBO & CAP


2

8
3
1
6
2
20
SBO, SBAP, & CAP


1

14
8
2
3
3
31
SBAP & CAP


1

9
3
2
6
2
23
Meetings between SBOs and SBAPs were the most  common form of contact,
occurring in 43 programs (81 percent).  A majority of these meetings  (38 of 43
programs or 88 percent) were regularly scheduled, with frequencies ranging from
daily to annually.  The  most commonly scheduled frequency of meeting between
SBOs and SBAPs,  reported for 15 of the 43 programs (35 percent), was  daily.
                                   4-7

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Meetings between SBOs and CAPs were reported for 38 percent of programs (20 of
53).  The majority of these meetings, 14 of 20 (70  percent),  were regularly
scheduled.  The most common frequency of meetings between SBOs and CAPs was
quarterly, reported for 8 of 20 programs, or 40 percent.

Thirty-one programs (58 percent) reported meetings involving SBOs, SBAPs, and
CAPs.  Most of these meetings, 28 of 31 (90 percent), were regularly  scheduled, and
the common frequency was quarterly, reported for 14 of 31 programs (45 percent).

Meetings between SBAPs and CAPs were reported in 23 programs (43 percent).  Of
these,  17 of 23  (74  percent)  were  regularly scheduled, and the  most common
frequency was quarterly,  reported for 9 of 23 programs (39 percent).

Detailed  information, by  program, about meetings between SBTCP functions, is
presented in Appendix E-9.

4.3   SBTCP FINANCIAL ASSISTANCE PROGRAMS

Information about financial  assistance programs  offered to  small businesses  to
address environmental compliance needs is provided in Table 4-5.
TABLE 4-5
FINANCIAL ASSISTANCE PROGRAMS

Programs offering grants/loans
Grants/loans offered
Programs planning grants/loans
#
7
101
9
Note 1: Some SBTCPs offer more than one financial assistance program.

Seven SBTCPs (13 percent) offered ten financial assistance programs during the 1997
reporting period. Nine SBTCPs have plans to offer financial assistance programs to
small businesses in the near future. This is up from 8 financial assistance programs
offered  by 6 states  in 1996.  Detailed information about these financial assistance
programs is  provided in Appendix  E-10.
                                    4-8

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Only 13 percent of SBTCP programs offer some type of financial assistance to help
small business with capital expenses associated with pollution prevention or control
equipment.  Creative financing mechanisms fulfill a need  conveyed to programs by
small businesses; offering financial assistance was a common recommendation made
for improving compliance by SBTCPs themselves. The  addition of grant  or loan
programs planned by nine additional states will be of great benefit to small businesses
in  these states.

4.4   MINIMIZING DUPLICATION THROUGH COOPERATIVE EFFORTS

Programs reported on the extent  to  which they utilized existing  state/territorial
agencies and departments, organizations, and other  resources to maximize efficiency
and minimize redundancy, as discussed in Section 4.1.1. Programs also provided
information on  their strategies to exchange  information  and resources with other
SBTCPs, which  is summarized in Section 4.4.2.

4.4.1  Cooperative Efforts

Information provided in this section is vital to understanding how some programs with
limited budgets and resources are functioning. Generally, programs report that all
three components of their SBTCPs recognize the efficiency and value  of coordinating
their efforts with each other and with other environmental agency departments, state
agencies, and organizations.  A summary of the number of SBTCP functions that
cooperatively manage resources is shown in Table 4-6.  Descriptions of programs'
cooperative efforts may be found in Appendix E-11.
                                     4-9

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TABLE 4-6
PROGRAMS THAT REPORT COOPERATIVE EFFORTS
FOR SBTCP FUNCTIONS

SBO
SBAP
CAP
# Programs
42
48
26
% Programs
79
91
49
Forty-two programs (79 percent) report some level of cooperative effort to enhance
the SBO function.   The  SBO  often  coordinates  information development and
dissemination, training, and workshops/seminars with such entities as other state
agencies, Chambers of Commerce, trade associations, non-profits, public  utilities, and
Small Business Development Centers.  The overall concerns of small businesses are
being taken into account, as many SBOs provide multimedia information, coordinate
outreach with non-air programs, or intervene on behalf of a small business with other
agencies.  Some  SBOs also serve in  other roles  within the state environmental
agency.

Forty-eight programs (91 percent) indicate some level of cooperative effort by the
SBAP function in order to maximize their  programs' effectiveness.  Strategies and
sources of assistance are quite similar to those used by the SBOs.

Twenty-six CAPs (49 percent) report leveraging resources within their state/territory.
While the CAPs,  by design, are independent entities, many receive administrative
support and technical resources from the  state/territory environmental agency, the
SBO,  or the SBAP.

4.4.2 Minimizing  Duplication of Efforts Among SBTCPs

Fifty-two programs (98 percent) report some action to minimize  duplication of efforts
among  SBTCPs.   The  sharing  or exchanging of information  among SBTCPs is  a
practical method for avoiding duplication of effort, thus increasing the  overall cost-
effectiveness of individual programs.  As an example, industry-specific information
developed by one  program would have wide applicability to other programs involved
                                    4-10

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with similar industries.  Mechanisms that programs employ to avoid duplication of
effort are presented in Table 4-7; program details for this topic are found in Appendix
E-12.
TABLE 4-7
SBTCP MECHANISMS FOR AVOIDING DUPLICATION
Mechanism
Communication with other SBTCPs & state agencies
Contact with other SBTCPs within EPA regions
Gathering information from electronic sources
Review of documents from other sources
Review of EPA documents and/or contact with EPA
Contacts with state/regional air groups
Subscribe to SBO or government ombudsman listserve
Other
# Programs
52
50
46
45
45
38
30
15
% Programs
98
94
87
85
85
72
57
28
The  most common technique (in 98 percent of programs) to avoid  duplication of
effort was communication and networking with SBTCP and state agency personnel
via phone,  mailing lists,  etc.  The second most common  method for avoiding
duplication was contact with other  programs within the same EPA region through
conference calls and other means.  This technique was utilized  during the 1997
reporting period by 50 programs (94 percent).

Gathering information from  electronic  sources, including use  of  the  Internet for
information  transfer, continues to be one of the  most promising  mechanisms for
avoiding duplication of effort among programs. Use of this method  greatly increased
in 1997 and was reported by 46 programs, up from 18 in 1996.  This parallels the
rise  in the  number of  web pages available,  as previously noted.   Posting of
information from the federal SBO and  SBAP, other private and university sources, and
state programs facilitate efficient use of resources and would encompass all of the
mechanisms to avoid duplication. Additionally, 30 programs reported  subscribing to
applicable listserves. (A listserve is  a program that allows users to mass-distribute
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electronic mail messages.   1997  was the first year this reporting  category was
solicited.)

4.5   SBTCP COMPLIANCE WITH SECTION 507(d)(2)

Section 507(d)(2) of the CAA requires EPA's SBO to periodically report to Congress
on SBTCP actions to follow the intent of the provisions of the Paperwork Reduction
Act, the Regulatory Flexibility Act, and the Equal Access to Justice Act.  EPA's SBO
has conducted a number of significant outreach actions toward assisting the SBTCPs
in this effort.

Key EPA SBO outreach activities under the CAA Section 507(b) pursuant to these
statutes include:

•     Conducted educational activities at the EPA SBO Regional Liaison Conference,
      Arlington, VA, August 1997.
•     Provided  information on  statutes at the  1997  National/State  SBO/SBAP
      Conference in Charleston, SC.
•     Responded to telephone hotline inquiries in regard to the three statutes.
•     Distributed copies of the three statutes by request to state contacts.
•     Provided  states with  copies  of  the  1996  Small  Business   Regulatory
      Enforcement Fairness Act  (SBREFA), which strengthens  and amends the
      Regulatory Fairness Act.
•     Offered information on the three statutes on the small business environmental
      home page.
4.5.1 SBTCP Activities Associated with the Paperwork Reduction Act

Forty-seven programs (89 percent) reported specific activities associated with the
intent of the Paperwork Reduction Act, up from 32 programs in 1996. This Act was
designed to minimize the burden and maximize the practical utility and public benefit
associated with the collection of information by or for a federal agency.
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The two most common action taken to follow the intent of the provisions of this act
were  development of concise, easy-to-read summary documents (77 percent of
programs) and receiving/providing information electronically (72 percent of programs).
Overall, these actions show an increasing number of SBTCPs have continued to take
significant  steps  during the 1997 reporting period in following the intent of the
provisions of the Paperwork Reduction Act.
Actions taken by SBTCPs in following the intent of the provisions of the Paperwork
Reduction Act are listed in Table 4-8 and are detailed, by program, in Appendix E-13.
TABLE 4-8
SBTCP ACTIVITIES TO FOLLOW THE INTENT OF
THE PAPERWORK REDUCTION ACT
Activity
Producing concise, easy-to-read summary documents
Receiving/providing documents electronically
Reviewing documents for compliance
Using general, industry-specific permits
Using simplified/consolidated permits/forms
Increasing exemptions for "insignificant" activities
# Programs
41
38
37
30
30
20
% Programs
77
72
70
57
57
38
4.5.2 SBTCP Activities Associated with the Regulatory Flexibility Act

Forty-seven programs  (89  percent) reported  activities to follow the intent of the
provisions of the Regulatory  Flexibility Act during 1997.  This is an increase from 27
programs in 1996.  The Regulatory Flexibility Act requires that when a number of
regulations will have a significant economic impact on a substantial number of small
entities, "a regulatory analysis must be performed to explore options for minimizing
those impacts."  Those actions most often implemented are prioritized in Table 4-9.
                                    4-13

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TABLE 4-9
SBTCP ACTIVITIES TO FOLLOW THE INTENT OF
THE REGULATORY FLEXIBILITY ACT
Activity
Reviewing documents for compliance
Reviewing/commenting on new air regulations
Using simplified/consolidated permits/forms
Implementing an amnesty program
Increasing exemptions for "insignificant" actions
Other
# Programs
38
33
28
23
22
2
% Programs
72
63
53
43
42
4
SBTCPs have played a major role in ensuring awareness of the effects of regulatory
requirements on small businesses as well as promoting environmental compliance in
the  small  business community.   SBTCP  personnel  made  significant strides  in
promoting  the effects of legislation/regulations on small businesses  to regulatory
agencies through their role as mediators between these two groups.  The primary
activity reported by programs in following the intent of the Regulatory Flexibility Act
(38 programs, or 72 percent) was the review of SBTCP documents for compliance.
SBTCPs continue to be  effective advocates of the small business perspective and
have helped negotiate flexible application of regulatory requirements that  provided
great benefits to small  businesses.  Actions taken by  SBTCPs in response to the
Regulatory Flexibility Act, by program, may be  found in Appendix E-14.

4.5.3 SBTCP Activities Associated with the Equal Access to Justice Act

Forty programs (75 percent) reported specific  activities to follow the intent of the
provisions  of the Equal Access to Justice Act,  up from 18  programs in 1996.  The
purpose of this  Act  is to  provide certain parties who prevail  over the Federal
government with covered litigation in an award of attorneys' fees and other expenses
under appropriate circumstances.   Specific actions include the routine review  of
SBTCP  documents for compliance  (the most  common activity, conducted by 34
programs),  the provision  of technical assistance to groups aggrieved by permit actions
of a regulatory agency,  and the establishment of pro bono legal services.
                                    4-14

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SBTCP actions to follow the intent of the provisions of the Equal Access to Justice
Act are shown in Table 4-10 and detailed, by program, in Appendix E-15.
TABLE 4-10
SBTCP ACTIVITIES TO FOLLOW THE INTENT OF
THE EQUAL ACCESS TO JUSTICE ACT
Activity
Reviewing of documents,
for compliance
Providing technical assistance for groups aggrieved by
regulatory actions
Offering pro bono legal services
Other
# Programs
34
17
1
3
% Programs
64
32
2
6
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                   5.0  PROGRAM EFFECTIVENESS

External assessments of the SBTCPs' program effectiveness are reviewed in this
section.  Comments regarding the SBTCP are discussed in Section 5.1.  Concerns or
other inquiries received by SBTCPs and resolution strategies are presented in Section
5.2.  Finally, program highlights and accomplishments are found in Section 5.3.

5.1   COMMENTS RECEIVED ON SBTCPs

Thirty-eight programs (72 percent) reported that comments were received regarding
their programs.  Comments were overwhelmingly positive, generally expressing
appreciation for the availability of services and the way in which these services were
provided.  A detailed synopsis of comments received by the programs is presented
in  Appendix F-1.

Common themes repeated by small business clients of numerous programs include:

•     Pleasant surprise to get knowledgeable, responsive, and pleasant service from
      a  government agency.
•     Expressions that SBTCP services filled an existing need in the small business
      community for personalized guidance through the many regulatory processes
      involved in compliance. Many small businesses cited specific SBO/SBAP staff
      members for their dedicated  and professional service.
•     Relocating and start-up businesses found SBTCP services especially helpful.

5.2   CONCERNS/INQUIRIES RECEIVED AND RESOLUTION STRATEGIES EMPLOYED

SBTCP staff members fill an important role as facilitator or mediator between small
business owners/operators and  regulatory agencies, enhancing  communication to
promote understanding and sensitivity on both sides.  Based on information reported,
most problems seem to be resolved when businesses have someone to turn to for
non-regulatory assistance, advice, and effective liaison with regulatory agencies.
Information  was requested about  concerns  or inquiries raised by small business
representatives and how these issues  were  resolved.  Lessons learned by one
program can be shared with other  programs, which thereby can benefit from these
experiences.
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Twenty-five programs (47 percent)  provided examples of inquiries  received and
resolution strategies employed.   Major themes of the issues reported have not
changed significantly from the last reporting period.
•     Lengthy amount of time for permit approval.
•     A  need for improved  communication  between  businesses and regulatory
      agencies.
•     Requests for simplified forms and procedures.
•     Confusion  by small business as to which regulations applied to  them, how
      these regulations affected their specific operations, and how they  can be met
      in  a time- and cost-effective manner.
•     The need for specialized one-on-one assistance for identifying and  completing
      paperwork  associated with regulatory requirements and  submitting  it on
      schedule.
•     The need for flexibility in applying regulations to small businesses  (e.g., the use
      of general permits, amnesty programs, exemptions).
•     Overwhelming number of regulations.
•     Desire for financing assistance programs.

Resolution strategies (for the above issues) similar to  those noted last year were
employed and typically involved SBTCP personnel:

•     Providing "plain English" explanations of regulatory requirements.
•     Giving one-on-one guidance through the paper work processes.
•     Facilitating communication about flexibility and compliance assistance issues
      between businesses and regulatory agencies.
•     Investigating, developing, or institutionalizing financial assistance  programs.
•     Working with regulatory personnel to ensure consistent answers  to inquiries
      and consistent application of enforcement actions.

Specific issues addressed by the SBTCPs and resolution strategies taken to address
small business concerns are presented in Appendix F-2.
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5.3   PROGRAM HIGHLIGHTS AND ACCOMPLISHMENTS


Forty-one SBTCPs (77 percent) reported on important accomplishments, awards, and

recognitions for their work with the small business community.


The SBTCPs continue to facilitate communication and improve trust between the

regulatory agencies and  small  businesses.   Many  programs have  forged strong

partnerships with  such groups  as trade associations,  small business development
centers, and small business associations to broaden outreach efforts to the small

business community.  Many states also have developed industry-specific initiatives
that include compliance manuals, workshops, and on-site visits.


In this section, key accomplishments are highlighted based on the frequency in which

they were mentioned.  An overview of program accomplishments and highlights for
1997 are provided in Appendix  F-3.


1.    Forging partnerships with other organizations and agencies was mentioned by
      30 programs (57 percent) as being a significant accomplishment.

      •     Florida's SBAP is actively developing partnerships with Small Business
            Development Centers to expand outreach efforts to as  many small
            businesses, new or established, about all environmental regulatory
            requirements.

      •     Kansas' SBO developed an  interagency workgroup comprised of the
            Small Business Association,  Small Business Development Centers, the
            Kansas Department of Commerce, the  Kansas Department of Human
            Resources, the Kansas Department on  Aging, the Secretary of State,
            and other agencies that  work with businesses.

      •     Maryland's SBAP cooperated  in developing the  Maryland  Green Printers
            Initiative with the Printing Industries of Maryland , EPA  Region III, the
            Environmental Project at Catonsville Community College, and Maryland
            Department of the  Environment's P2 Program.

      •     Over  a two year  period in Virginia, a committee composed of the
            Department of Environmental Quality central  office staff from permit
            assistance and the  small business/air  toxics  sections, DEQ regional
            permitting staff,  and  representatives  from  several  major  furniture
            manufacturers and the American Furniture Manufacturers' Association
            developed a model Title V permit.
                                    5-3

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2.    Improved synergy between the regulatory agency and small business was
      noted by 26 programs (49 percent).

      •     The Texas SBAP expanded its EnviroMentor program, a volunteer effort
            of environmental professionals coordinated through the SBAP. To date,
            the 50+ volunteers have saved businesses nearly 16K through 18 site
            visits.

      •     The California ombudsman's office responded to over 300 help-line calls
            and over 900 e-mail inquiries.  The office routinely investigated  and
            resolved  stakeholder concerns.   Customer service is  emphasized,
            tracking a particular individual's request to its conclusion and ensuring
            the individual is satisfied.

      •     Connecticut's CAP and SBAP had great success in working with the
            metal finishing association on how to achieve compliance.  Contacts
            between CAP members  and  industry were key in  establishing  a
            relationship for meaningful dialogue.

      •     Georgia's  SBAP mailed a dry cleaning brochure to 1,000 facilities
            requesting perc usage data,  offering videos for training, and notifying
            them of upcoming compliance inspections.  The SBAP received over  200
            requests for videos and information of perc use.  The SBAP also mailed
            letters to hard chromium users reminding them that the notification of
            compliance status form was due on 2/24/97.  All hard chromium users
            responded and are in compliance.

3.    Sponsorship  of  or making presentations at workshops and  forums was
      highlighted by 20 programs (38 percent).

      •     The Illinois SBAP coordinated degreaser workshops,  dry cleaner town
            hall meetings, a Green and  Profitable  Printing teleconference, a dry
            cleaner survey of compliance assistance effectiveness, and the Southern
            Illinois Environmental Managers' Association annual conference.

      •     Michigan's SBAP presented a series of New Source Review (Permit to
            Install) workshops focusing on applicability and how to fill out the Permit
            to Install application.  The workshops were developed and delivered by
            SBAP staff.

      •     Pennsylvania's CAP chairperson represented small business perspectives
            on air quality issues, including CAP  activities, on  these  occasions:
            testified before the  U.S. Senate in April 1997,  interviewed by CBS
            Evening News in June 1997, and testified  before the U.S. House of
            Representatives in October 1997.
                                     5-4

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4.    Sixteen programs (30 percent) were pleased with the publication of various
      documents.

      •     Colorado sent out 900 dry cleaner books and letters to further assist dry
            cleaners understand requirements.  Helped create guidance documents
            for chrome plating with information for inspectors, permit writers, and
            sources.

      •     Iowa's  program  published the "Air Emissions Guide  for  Chromium
            Electroplaters,"  "Resource Guide  to Small  Business  Air  Emissions
            Assistance," and "112(r) Applicability Guide."

      •     Minnesota's  SBAP coordinated the development  of a comprehensive
            multimedia  guide for  automotive  repair and  body  shops.   The
            "Environmental Guide for Automotive Service Providers" contains fact
            sheets  and self-audit  checklists on  regulatory requirements and P2
            opportunities for the subject business sector.

      •     Utah developed  forms and documents for small source permitting,
            including the registration form, a brochure explaining the new rule, and
            emission  estimate  guides  for criteria pollutants and  hazardous air
            pollutants.   These  guidance documents have  been  developed  for
            printers, wood furniture finishers and refinishers,  and  auto body.

5.    Nine programs (17 percent) reported work on multimedia projects or moving
      their whole assistance program to multimedia leadership.

      •     Kentucky's program  initiated meetings with the Natural  Resources and
            Environmental Protection  Cabinet  to evaluate  the  program and
            emphasize the need for a multimedia small business assistance program.

      •     Maine helped to develop and implement the "Environmental Leader"
            program, a multimedia compliance  assistance program  for gasoline
            stations and associated automotive repair facilities.

      •     Nebraska's Department of Environmental  Quality is very proactive in
            developing  a  balanced  approach  to compliance  assistance and
            enforcement.  The  agency has provided the Public Advocate with
            technical assistance in all areas. This assistance has made the SBAP a
            true multimedia program.

      •     North Carolina's newly established Environmental Permit Information
            Center  provides  multimedia information on permit requirements,  key
            contacts for specific permitting programs,  and other advice to clients.
                                     5-5

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               6.0 COMPLIANCE ASSURANCE ISSUES

EPA's  Office  of  Enforcement  and  Compliance Assurance  (OECA)  requested
information on the effectiveness of the SBTCPs in providing compliance assistance
to small businesses.  Common compliance problems are discussed in Section 6.1,
improvements in regulatory understanding and compliance are detailed in Section 6.2,
and recommendations to facilitate compliance are outlined in Section 6.3.  Program
confidentiality issues are outlined in Section 6.4.

6.1   COMMON COMPLIANCE PROBLEMS

Fifty-one SBTCPs (96 percent) provided insight on the types of compliance issues
addressed during the course of providing technical assistance to small businesses.
Common compliance problems, listed by decreasing occurrence for 1997, are shown
in Table 6-1 and are compared with responses from 1996 and 1995; responses for
1997 are detailed, by program, in  Appendix G-1.  (Responses from the ten county/air
board programs that also answered this question are included in the appendix.)
                                    6-1

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TABLE 6-1
COMMON COMPLIANCE PROBLEMS

Compliance Problem
Not understanding regulatory
requirements
Uncertain how to determine
emission inventories/lack of
technical expertise
Uncertain how to complete
forms/complicated paperwork
Incomplete recordkeeping
Fear of arbitrary regulatory
enforcement/regulatory
agency
Operating without a permit
Uncertain of permitting
requirements
Financing for pollution control
requirements
Improper storage/disposal of
hazardous waste
Operating outside NSPS or
MACT
Failure to use or finding
proper equipment/technology
to comply with applicable
standards
Other
1997
#
Programs
49
45
44
42
42
39
37
31
29
23
12
5
%
Programs
92
85
83
81
81
74
70
58
55
43
23
9
1996
#
Programs
28
12
10
16
6
26
14
10
7
10
6

%
Programs
53
23
19
30
11
49
26
19
13
19
11

1995
#
Programs
22
5
4
8
3
19
17
5
4
4


%
Programs
42
9
8
15
6
36
32
9
8
8


Examples  of less frequently-cited  compliance concerns  as  identified by  small
businesses and programs are shown below.

•     Language barriers (non-English).
•     Failure to understand how to comply when two regulations from the same or
      different agencies conflict.
•     Failure to understand the universal waste regulations.
•     Failure to accurately complete the Toxics Release Inventory Report.
•     Lack of  P2  knowledge.
                                     6-2

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Compliance issues  have remained  consistent from year to year.  Identifying  key
problems and gaps in understanding by the small businesses have helped the SBTCPs
to best target their assistance efforts.

6.2   IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE

Programs reported on improvements in understanding and awareness of regulatory
requirements, behavioral changes, and environmental improvements (if tracked) that
they feel have resulted from their compliance assistance activities.

Fifty programs  (94 percent) provided  insight as to improvements  in  regulatory
understanding and compliance.  The most common responses, listed by number and
percentage of programs for 1997, 1996  , and 1995, are provided in  Table 6-2 and
are detailed, by program for 1997, in Appendix G-2.  (The appendix also includes
responses from the ten county/air board  programs that also responded.)
TABLE 6-2
IMPROVEMENTS IN REGULATORY UNDERSTANDING

Response
More open communication
between sources and
agencies
Greater
understanding/awareness of
regulations
Increased compliance
Reduced apprehension of
regulatory agencies and
environmental compliance
Better recordkeeping
Improvements in pollution
prevention practices
Increased registration and
permitting of existing
sources
Other
1997
#
Programs
46
46
43
39
37
36
35
3
%
Programs
87
87
81
74
70
68
66
6
1996
n
Programs
30
18
20
12
4
10
11

%
Programs
57
34
38
23
8
19
21

1995
#
Programs
26
20
23
18
5
5
5

%
Programs
49
38
43
34
9
9
9

                                    6-3

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Generally,  SBTCPs report that businesses want  to  comply  with  environmental
regulations; however, they may be afraid to ask for assistance.   When a non-
threatening assistance program, such as the SBTCP, is available, small businesses are
most anxious to take advantage of the services.  The SBTCPs have offered important
one-on-one contacts,  which have provided valuable information to those who were
previously unaware of their compliance requirements. Such information included: the
need to have operating permits and how to obtain and complete them; the need to
maintain records;  and  information  on  available compliance options  such  as
reformulation,  pollution prevention, or control equipment.

SBTCPs help  small  business  understand  how  the  regulations  apply  to their
operations/facilities and offer information  on the  available  alternatives to achieve
voluntary compliance.  Two of the most common compliance problems mentioned by
small businesses,  "not understanding regulatory requirements", and "uncertain how
to determine emission inventories/lack of technical expertise", were  represented
positively by facilities as compliments to  program effectiveness,  with programs
reporting "greater understanding and awareness of  the regulations," and "improved
communication between sources and agencies." This indicates that the SBTCPs are
working to  understand the small business community and  provide quality service
where  it is most needed.

All  areas  attributed to improvements in regulatory understanding showed  strong
increases by doubling or tripling in the number of programs reporting improvements
from 1996 to 1997.

Texas devised a system to measure improvements in compliance and reported specific
improvements in compliance as a result of their outreach efforts to specific industry
sectors and reported the  following results:

•     Foundries - 41  percent increase in air issues (to 87 percent) and 18 percent
      increase in waste issues (to 92 percent).
•     Dry Cleaners - 18 percent increase in  air issues (to 87 percent) and 18 percent
      increase in waste issues (to 92 percent).
•     Auto  Body - 13 percent increase in waste issues (to 96 percent).
                                     6-4

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Texas notes that the responses from callers and from questions at workshops indicate an
improving  level of environmental knowledge.   Assistance is requested  concerning
application of various rules rather than, "rules, what rules?" questions.

In general, programs are reporting an increased level of trust and awareness by the small
business community. Their knowledge of environmental issues and regulations is steadily
improving, and the inquiries made to the programs are becoming more sophisticated.

6.3   RECOMMENDED CHANGES TO FACILITATE SMALL BUSINESS COMPLIANCE
      WITH THE CAA

Recommendations made by 42 SBTCPs for changes, at the state or federal level, to help
small  businesses comply with the CAA are summarized in Table 6-3.  SBTCP staff
members are uniquely qualified to make such  recommendations, since they address
current CAA compliance problems encountered by small business and attempt to provide
effective solutions. Specific program responses may be found in Appendix G-3.
                                    6-5

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TABLE 6-3
1997 SBTCP RECOMMENDATIONS FOR IMPROVING COMPLIANCE
Recommendation
Allow flexibility/simplification in applying regulations to small
businesses
Multimedia pollution control and compliance assistance
Increased funding/continued adequate funding for SBTCPs
Mechanisms for financing pollution control equipment
Generic outreach and training materials
Expand/facilitate effective communication between state and federal
agencies
Simplify paperwork/reporting requirements
n Programs
15
14
14
11
8
7
7
% Programs
28
26
26
21
15
13
13
Forty-two programs (79 percent) provided at least one recommendation for changes
to improve small business compliance with the CAA.  Priority of responses for 1997
parallel those of 1996.

Allowing  flexibility and simplification in applying regulations to small businesses was
mentioned  by 1 5  programs (28 percent) as being the prime recommendation for
improving compliance.  Another common recommendation stressed by 14 programs
(26 percent) involves the expansion of technical assistance into a multimedia effort,
addressing small business concerns about groundwater, soil, and hazardous waste
issues. Many states have already expanded their programs to encompass multimedia
assistance or are planning to do so in response to small business requests.

The third most common recommendation, also mentioned by 14 programs, was for
continued  and  increased  funding for the state SBTCPs.  As previously noted,  a
number of states operate with limited budgets and staffs.  The personalized approach
to technical and compliance assistance has  been shown to be effective in reaching
the small business  community, and  26 percent of state  programs believe that
adequate financial resources are vital to continued and expanding high quality service.
                                     6-6

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6.4   PROGRAM CONFIDENTIALITY AND CONFLICT OF INTEREST

In early 1995, EPA's SBO worked with the SBTCPs and EPA's Office of Enforcement
and Compliance Assurance to reach an agreement regarding the confidentiality of
assistance provided to businesses via the SBTCP.

Programs were asked  how they avoid conflicts of interest (COI) and  maintain
confidentiality,  particularly  in those cases where the SBAP is located within  the
regulatory agency.

Forty-five programs (85 percent) reported  no problems with COI or confidentiality
issues regardless of whether a confidentiality policy is in  place. Seven programs did
not respond to the question, and only one program indicated it is working  to avoid the
perception of COI.

Program  structures  range  from  guaranty  of confidentiality (more common)  to
providing no  confidentiality.  For example, assistance programs may be housed in
non-regulatory departments, or a program may refer  a business in need of technical
assistance to such a provider that will guaranty confidentiality.   Most programs
provide for confidentiality of trade secrets.  Many programs have policies that protect
small businesses from penalties if violations are discovered during the course of their
receiving technical assistance.   Program responses  to  the issue  of  COI and
confidentiality may be found in Appendix G-4.

The following example responses reflect the range of COI  issues and resolutions (from
having an established confidentiality policy to having no such policy).

•     In  Idaho, this hasn't been a big problem (at least it  hasn't been expressed).
      The agency, as a whole, is working on showing businesses that we  are there
      to assist them in compliance.   We are taking a more proactive  approach to
      problem  solving.  Confidentiality isn't something  we have tried  to maintain.
      We are more concerned with trust, so we don't guarantee something we can't.
•     Louisiana law prohibits the SBAP from operating in a confidential manner.  We
      do not voluntarily give any information regarding small business activity. Over
      the last five years, the program has developed a reputation of trust among the
      small business community, so that the lack of professed confidentiality has not
      been a drawback to the program.
                                     6-7

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New Hampshire's SBO/SBAP offers small businesses several options when
dealing with confidentiality.   State  laws have  been passed, which grant
businesses audit privilege for self-audits and confidentiality when accessing
assistance programs.  In addition, businesses can take advantage of the EPA
Small Business Compliance Incentives Policy for enforcement protection.

Nevada's SBAP operates separately and independently from the enforcement
group of the agency.  The Department of Environmental Protection director has
given strong assurances that the confidentiality of all assistance programs shall
be respected.
                               6-8

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        APPENDIX A




1997 ANNUAL REPORTING FORM

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           STATE SMALL BUSINESS STATIONARY SOURCE
          TECHNICAL AND ENVIRONMENTAL COMPLIANCE
                    ASSISTANCE PROGRAM (SBTCP)

                        ANNUAL REPORTING FORM
                 FOR THE PERIOD 1/1/97 TO 12/31/97

                           OMB NO.:  2060-0337
                       EXPIRATION DATE:  7/31/98
INSTRUCTIONS FOR COMPLETING THIS FORM

Enclosed is a blank copy of the Annual Reporting Form for the State Small Business Stationary Source
Technical and Environmental Compliance Assistance Program (SBTCP). The questions are the same as
those asked last year, but the format in which you can answer certain questions has been adjusted to
mirror the current reporting format in the Report to Congress and to make reporting easier for you.  To
streamline the reporting, this Form is designed to collect standardized information on each of the three
components of the SBTCP, listed below, in a single document.

      •     Small Business Ombudsman (SBO)
      •     Small Business Assistance Program (SBAP)
      •     Compliance Advisory Panel (CAP)

The period of time covered by this report is January through December 1997.

For your convenience, electronic copies of the form are provided on the  enclosed disk in WordPerfect
(SBTCP97.WP) and Microsoft Word (SBTCP97.DOC). Information previously requested in Table 3-1  is not
being requested this year.

Please record your complete answers to each question on the Reporting Form. Please do not answer
questions by referring to attached documents or previous SBTCP reports. Then, please return the disk and
a completed hardcopy of the Reporting Form using the enclosed, pre-addressed mailer.

If this mailer is missing, please return the disk and a completed hardcopy to:

      Ms. Karen V. Brown
      Small Business Ombudsman
      U.S. Environmental Protection Agency (2131)
      401 M Street, SW
      Waterside Mall, Room 3423
      Washington, D.C. 20460

      ATTN: SBTCP Annual Report

If you use your own mailer, please include on the mailer the words, "Electronic Media Enclosed."

Completed forms are due by February 15, 1998.

If you have any comments or questions regarding this form, please contact the U.S. EPA Small Business
Ombudsman (EPA SBO) at the numbers listed below. Please note that the telephone and facsimile numbers
are newt  The SBO can be reached Monday through Friday from 8:30 a.m. to  5:00 p.m. (EST).  After these
hours, messages can be  left on an answering machine, which is connected to the toll-free 800 number.

      (202) 260-0490  (Telephone)
      (800) 368-5888  (Toll-free Hotline)
      (202) 401-2302  (Facsimile)

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WHY ARE WE REQUESTING THIS FORM?

As part of the Clean Air Act CAA as amended in 1990, the U.S. Congress included, as Section 507, the
requirement that each state establish a Small Business Stationary Source Technical and Environmental
Compliance Assistance Program (SBTCP) to assist small businesses in complying with this Act.

As part of its normal reporting requirements to Congress, EPA will also provide the Congress with a report
on the SBTCP  program,  including overall effectiveness, difficulties  encountered, and the degree and
severity of enforcement.  EPA has internally delegated responsibility for completion of this report to its
Small Business  Ombudsman (EPA SBO).

The EPA SBO intends to use the information contained in this Form, as reported by the states, to prepare
the Report to Congress, including the need for such technical assistance programs and how they should
be changed, if necessary. The goal of this Form is to standardize the information reported by the state
SBTCPs.

Any suggestions or recommendations to improve this reporting format would be appreciated. Please feel
free to contact EPA's SBO to discuss any recommendations using the  address and telephone numbers
listed on page 1. Please note that the Reporting Form is being revised for the 1998 reporting year and will
go through the  OMB review process.


SUGGESTIONS FOR  COMPLETING THIS FORM

•      Gathering information for this report is definitely a team effort!  You may wish to  provide hard
       copies of this form to key contacts from the SBO, the SBAP, and the CAP, and indicate who will
       be responsible for the various parts of the report.  Once all information is collected, one person
       should take responsibility for completing and submitting this form (most likely the SBO).

•      We are  looking to  collect objective information on each state SBTCP. This report is not meant to
       be an evaluation of any facet of your program.

•      We are seeking information you should be already collecting for you own purposes. We are not
       asking you to create information you do not have.  If a question asks for information you do not
       have, please provide a  brief explanation as to why the information is not available.

•      You may wish to refer to last year's Report to Congress and the information you provided on your
       Reporting Form last year when completing this year's Reporting Form.

•      For future reports, you are encouraged to continually gather your statistics during the reporting
       period.   Based on the information requested in this Form, you may need to revise the types of
       statistics you track for your SBTCP for subsequent years.

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                                   SECTION  1
                      SOURCE OF THE INFORMATION


77i/s section is designed to collect standardized information about the state SBTCPs completing this Form,
and whom to contact if we should have any questions.


1.1    Name of state or territory for which this report is being submitted.
1.2    Period of time (calendar year) covered by this report.
  1997
1.3    Who should be  contacted (primary and alternate  contacts) if there  are any
       questions regarding the information contained in this Form?

       The most typical answer for this question will be the CAP Chairperson or the state Small Business
       Ombudsman. For the question 'Relationship to SBTCP", we would like to know the relationship
       of that person to the SBTCP program (i.e., CAP Chairperson, SBOf etc.).  Be sure to include the
       area code for  the telephone and facsimile numbers.  Also include a telephone extension if
       appropriate.

Name
Title
Relationship to SBTCP
Organization
Address
Address
City. State, Zip
Telephone Number
Facsimile Number
E-mail
PRIMARY CONTACT










ALTERNATE CONTACT











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                                   SECTION 2

            STATUS, BUDGETS, STAFFING, ORGANIZATION


This section is designed to collect four types of standardized information about your state's SBTCP:
Status, Budgets, Staffing Levels, and Organization. The information you provided in last year's report will
be helpful in answering the questions in this section.


STATUS

2.1    When was your SBTCP  established?

       Please note that in Question 2.2, we are asking when each component of your SBTCP actually
       began to operate (provide services), which may be different.
SBTCP Component
SBO
SBAP
CAP
Month and Year of Establishment



2.2    When did the SBTCP begin to provide operations (month and year)?

       To be consistent, for the SBO, indicate the effective date (month/year) of appointment; for the
       SBAP, indicate the date (month/year) it began providing assistance to small businesses; and for
       the CAP, indicate the date (month/year} of the first meeting - even if not all members of the CAP
       were appointed by the time of the first meeting.
SBTCP Component
SBO
SBAP
CAP
Month and Year Operations Began



BUDGETS

2.3    Please provide summary information on the funding for each component of your
       state's SBTCP (for the period January through December 1997).  Please indicate
       the source of funding.

       For example, sources of funding might include:  Title V fees, specific appropriation of state funds,
       the operating budgets of existing programs, or some combination.

       These budgets should include direct salaries,  fringe benefits, materials & supplies, etc.
       To keep it simple, please round your budgets to the nearest $5,000.

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SBO
SBAP
CAP
TOTAL
1997 BUDGET ($)




SOURCE OF FUNDING (please describe)




2.4   What was the SBTCP's budget in 1996?  What is the expected SBTCP budget
      during the next reporting period (January through December 1998)7

      As with the previous question, please round all numbers to the nearest $5,000.  If these programs
      did not exist (or were not active) in  1996, please complete this question with such words as,
       "inactive * or "did not exist."

SBO
SBAP
CAP
TOTAL
1996 BUDGET ($)




1998 PROJECTED BUDGET ($)




2.5    Briefly describe any significant changes (more than 10%) in the level of funding
       between the 1996, 1997, and 1998 annual budget periods.

       For example, a previous period may have seen a high level of fines that were credited to the
       SBTCP program; perhaps Title V revenues were lower than projected; or state appropriations may
       have been reduced or eliminated.
STAFFING

With these questions, we are interested in knowing how many people are supporting each component of
your state's SBTCP.

2.6   How many people, measured as full-time equivalents (FTEs),  support the SBO
       function?

       Please complete this question for the staffing levels that are current as of December 1997. An
       FTE is considered to work 40 hours/week. For example, 2 people working 20 hours/week would
       be equivalent to 1 FTE.  It is possible that the SBO has other responsibilities and does not perform
       this function on a  full time basis.  For example, if they perform this function approximately 20
       hours/week (or 50% of their time), this would be equivalent to an 0.5 FTE.

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SBO Function
SBO
Other staff
TOTAL STAFF
Number of FTEs



2.7    How many people, measured as full-time equivalents (FTEs), support the SBAP
       function?  How many of these people are paid or serve as (unpaid) volunteers?
       How many of these people would be considered retired engineers?

       Please complete this question for the staffing levels that are current as of December 1997.  Use
       the same definition for an FTE as discussed in Question 2.6. We are interested in knowing if the
       states are utilizing unpaid volunteers as well as "retired engineer" programs (or their equivalent)
       to support the SBAPs.
SBAP Staff
Paid
Unpaid Volunteers
Retired Engineers
TOTAL STAFF
Number of FTEs




2.8    How many people are currently serving on your CAP?

       Please answer this question by indicating how many people have been appointed to your CAP as
       of December 1997. Please indicate the affiliation of each CAP member (i.e., small business, state
       regulatory agency, general public, etc.)

       If appropriate, please indicate the number of people who have not been appointed to your CAP as
       of December 1997.

       When complete, this table should list a total of at least 7 people (including appointed and not yet
       appointed).
AFFILIATION
Owner (or representative) of small business
State regulatory agency
General public
Not yet appointed
Other (please specify)
NUMBER OF PEOPLE ON CAP






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ORGANIZATION

2.9    Please   briefly  describe   where   each   component  of   your   SBTCP   is
       located/organized.

       Please indicate if the component is located in a state regulatory agency, another state agency, a
       university, etc.  For example, in some states, the SBAP is located within the state regulatory
       agency. If so, please list the name of the agency and the appropriate department, division, etc.
       (for example:  Department of Environmental Protection, Bureau of Waste Management}. If your
       state has subcontracted your SBAP to an  outside company, please complete Question 2.11.
       Generally, the CAP is independent and is located outside of all agencies, with each individual
       appointed as defined in Section 507.
SBTCP COMPONENT
SBO
SBAP
CAP
BRIEF DESCRIPTION OF ADMINISTRATIVE LOCATION



2.10  Has management of the SBAP been contracted to an outside company?

       If YES, please complete Question 2.11.
 Z.11   Who is the outside company that is operating your SBAP?
       For the section, "Budget During the Current Reporting Period*, please complete for the time period
       January through December 1997. Please indicate (or estimate) the budget to the nearest $5,000.
Company
Address
Address
City, State, Zip
Telephone Number
Facsimile Number
Project Manager (or
principal point of contact)
1997 Budget
Term of Contract










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                                    SECTION 3
             SERVICES PROVIDED/ACTIVITIES CONDUCTED


This section is designed to collect standardized information about the type and level of services provided
by the three components of the state's SBTCPprogram: SBO, SBAP, and CAP. As you complete this
section, please seek assistance from the SBAP (primarily) and CAP.


3.1    Does your SBTCP have  one or more information hotlines?  Please enter  the
       appropriate telephone numbers into the chart below to indicate your response to
       the following questions.

       •      Does your SBO/SBAP have an information hotline number? (If not, write
              none.)

       •      Is the number toll-free?

       •      If toll-free, is the number accessible nationally or in-state only?
SBTCP
Component
SBO
SBAP
Toll-free Hotline
National Access


In-state Only Access


Not Toll-free


3.2   Briefly describe the assistance services of your SBO and SBAP.

       This year, we are asking for this information in a different format from previous years to simplify
       and streamline the reporting process. (This question combines the old Questions 3.2 and 3.3.) We
       are interested in compiling statistics on the types of assistances and number of people/businesses
       reached through a variety of assistance services by the SBO and SBAP.

       A list of activities is sufficient, however, the number of occurrences of these activities when
       available, is preferred (e.g., 12 speaking engagements reaching  160 people; 3 training seminars
       reaching 72 participants; preparation and distribution of 8 industry-specific brochures, 500 copies
       of each).

       To help you in completing this question, the following table is provided in which you can list the
       number of occurrences and the number of people reached, if those statistics are available.  If you
       only track whether these activities occurred (and not the specific number of occurrences), please
       simply indicate 'YES" in the "NUMBER OF SERVICES PROVIDED" column.
       If you tally statistics separately for your SBO and SBAP, please complete Table A, which follows.
       If you combine your statistics for your SBO and SBAP, please complete Table B.

       For help in  filling out the table, please refer to the following partial sample of Table A.

       NOTE: If available, please include a list of documents, that were prepared and distributed by your
       SBTCP during the 1997 reporting period.
                                           8

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Sample Table A (partial) to be used when SBO and SBAP statistics are tallied separately.
TABLE A
(SAMPLE)

SBO
SBAP
Total
Number of Services Provided / Number of Persons or Businesses Reached
Hotline Calls
111
236
347
111
236
347
On-she Visits

47
47

47
47
Seminars,
Workshops.
Speaking Events
26
17
43
423
938
1361
Meetings
20
12
32
7B
60
136
Brochures, Manuals,
Information Packets
6
8
14
2,000
40,000
42,000
Newsletters

4
4

60,000
60,000
Malings and
correspondence
100
250
350
100
260
350

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TABLE A - USE THIS TABLE IF SBO AND SBAP ACTIVITIES ARE TALLIED SEPARATELY
TABLE A

SBO
SBAP
Total
Number of Services Provided / Number of Persons or Businesses Reached
Hotline Calls






On-site Visits






Seminars.
Workshops,
Speaking Events






Meetings






Brochures,
Manuals,
Information
Packets






Newsletters






Mallngs and
Correspondence






TABLE A

SBO
SBAP
Total
Number of Services Provided / Number of Persons or Businesses Reached
P2 Assistance






Information
Booths






Teleconferences






Press Releases
and Media
Coverage






Regulatory
Overview






Permit and
Compliance
Assistance






Other*






TABLE A
SBO
SBAP
•Other - Please list.


                                 10

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TABLE B - USE THIS TABLE IF SBO AND SBAP ACTIVITIES ARE COMBINED
TABLE B

Combined
Program
Number of Services Provided / Number of Persons or Businesses Reached
Hotline Calls


On-arte Visits


Seminars.
Workshops,
Speaking Events


(Meetings

Brochures,
Manuals,
Information
Packets


Newsletters

Mailings and
Correspondence

TABLE B

Combined
Program
Number of Services Provided / Number of Persons or Businesses Reached
P2 Assistance


Information
Booths


Teleconferences

Press Releases
and Media
Coverage


Regulatory
Overview


Permit and
Compliance
Assistance


Other-

TABLE B
Combined Program
•Other - Please list.

                            11

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3.5   Do SBTCP services include an electronic bulletin board or Internet home page?
       If YES, what is the address of the bulletin board or home page?
       If your SBAP has an electronic bulletin board or home page, please indicate, if available, its level
       of usage (i.e., how many times was it accessed during the 1997 reporting period)?
       Please list the information that is accessible through this bulletin board or home page.

       To make it easy to complete this question, the table below lists some possibilities. Please add
       additional items as appropriate.
Information Available Through
the Bulletin Board or Home Page
Program description
Contact listings
Copies of regulations
Permitting information
Permit forms
Emission inventory
Policies
Guidance documents, fact sheets, etc.
Information on P2 options
List of available publications
CAP information
Calendar of events
Links to related sites
Other (please list)
Please check all
appropriate boxes














                                             12

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       Was it helpful to its users?

       With this question, we are asking if you have received ANY comments from the bulletin board or
       homepage users. Please indicate if any component of the SBTCP is soliciting feedback from users
       as to information/topics they would like to see on the bulletin board or homepage.
COMPLIANCE ADVISORY PANEL

3.6    What were the major activities of the CAP during this reporting period?

       To make it easy to complete this question, the table below lists some possibilities. Please add
       additional items as appropriate.
Major CAP Activities
Review of documents for readability and/or content
Appointment/hiring of staff and/or election of officers
Review/advisement on SBO/SBAP outreach activities
Review/comment on new/proposed regulations
Defining CAP responsibilities
Attendance by CAP members at training sessions
Meeting with small businesses/associations
Other (please list)
Please check all
appropriate boxes








3.7    Please indicate the number of meetings that occurred between the SBO, SBAP,
       and CAP during the 1997 reporting period.

       We are interested in comparing how much communication occurred between the different
       components of each state SBTCP during the 1997 reporting period, and if these were regularly
       scheduled or occasional meetings.

       To make it easy to complete this question, the table below lists all possible combinations of
       meetings between these groups.  For the question of "Frequency*, please indicate if the meetings
       between these groups are  regularly scheduled  (i.e., monthly, quarterly, or biannually),  or
       occasional.
                                           13

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MEETINGS BETWEEN
WHOM
SBO and SBAP
SBO and CAP
SBO and CAP and SBAP
SBAP and CAP
NUMBER OF
MEETINGS DURING
THE REPORTING
PERIOD




FREQUENCY
(Please indicate if monthly, quarterly,
biannually, etc.)




OTHER SERVICES/CONDUCT OF ACTIVITIES


3.8    Does your state have or is your state planning a grant or loan program?

       Please indicate if your state has or is planning a financial assistance program to help small
       businesses comply with the requirements of the CAA.
       If YES, please indicate the date (month/year) such a grant or loan program became/will become
       available and the funding levels for each.
DATE
AVAILABLE




NAME OF GRANT OR LOAN PROGRAM




FUNDING LEVEL




                                          14

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3.9   Briefly describe how each component of the SBTCP (i.e., SBO, SBAP, and CAP)
      leverages existing personnel resources (within the state).

      This question is critical to understanding how some states, with limited budgets and resources
      (typically with the SBAP and SBO components) are functioning.  For example, have personnel from
      any other departments been assigned to assist with the program?
  SBTCP COMPONENT
BRIEF DESCRIPTION OF HOW RESOURCES ARE LEVERAGED
         SBO
        SBAP
         CAP
3.10  How does your state SBAP avoid duplication of efforts with SBTCPs in other
       states?

       With this  question, we are hoping to find out to what extent states are sharing/exchanging
       information with SBTCPs in other states.  For example, what factsheets or information packets
       were developed by another state and used (with minimal editing) in your state? To make it easy,
       please check all appropriate strategies listed below.
Strategy to Avoid Duplication of Efforts
Communication/networking within own SBTCP and state
agency personnel via phone, e-mail, mailing lists, etc.
Meetings, conference calls, and other contacts with SBO/SBAP
personnel within EPA region
Networking through state or regional air group meetings (such
as WESTAR-Westem States Air Resources)
Review of EPA documents/contacts with EPA
Review of documents from other public, private, and/or
university sources
Information gathering from electronic sources
Subscribe to SBO listserve or government ombudsman listserve
Other (please list)
Please check all
appropriate boxes








                                          15

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3.11  Please  indicate what actions were initiated by your SBTCP/CAP to follow the
       intent of the provisions of the Paperwork Reduction Act, the Regulatory Flexibility
       Act, and the Equal Access to Justice Act.

       One of the responsibilities of the CAP is to critique the SBTCP in following the intent of the
       provisions of these three federal acts.  To make it easy to complete this question,  various
       possibilities for each Act are listed in the tables below. Please add additional items as appropriate.
PAPERWORK REDUCTION ACT
Routine review of SBTCP documents for compliance
Receiving/providing information electronically
Simplified/consolidated permits or forms
Eliminating unnecessary permits by increasing exemptions for
insignificant actions
General permits for certain types of industries
Concise, easy-to-read summary documents
Other (please list)
Please check all
appropriate boxes







REGULATORY FLEXIBILITY ACT
Routine review of SBTCP documents for compliance
Simplified/consolidated permits or forms
Eliminating unnecessary permits by increasing exemptions for
insignificant actions
Amnesty program
Review/comment of new air regulations
Other (please list)
Please check all
appropriate boxes






!
EQUAL ACCESS TO JUSTICE ACT
Routine review of SBTCP documents
for compliance
Pro bono legal services
Funding/technical assistance for groups aggrieved by regulatory
actions
Other (please list)
Please check all
appropriate boxes


•

                                           16

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                                  SECTION 4
                        PROGRAM EFFECTIVENESS
The questions in this section are designed to collect some external assessments of the SBTCP's program
effectiveness and how it is providing a useful service.

We suggest that the questions in this section be completed by either the SBO or the CAP.
4.1   What were some comments (positive or negative) received by the SBO or the CAP
      on the SBTCP?

      To answer this question, we are looking for comments that the SBO or CAP may have received.
      Additionally, you might wish to attach copies of relevant letters, memos, etc. that your office
      received.
4.2   What was the nature of the complaints received/initiated by the SBO or the CAP,
      and how were they resolved?

      By collecting some representative information on the type of complaints received and how they
      were addressed, we believe that there may be some lessons learned that could be shared with
      other state SBTCPs.
               COMPLAINTS
RESOLUTION OF COMPLAINTS
                                        17

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4.3    Please feel free to include any information about your program that you would like
       to highlight (i.e., significant accomplishments, awards, recognitions, etc.)

       To answer this question, please invite the SBO, SBAP, and the CAP to include any information they
       believe is appropriate.  Use as much space as necessary.
                                          18

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                                   SECTION 5

                         COMPLIANCE ASSURANCE


The first three questions in this section have been included at the request of EPA's Office of Enforcement
and Compliance Assurance (OECA).


5.1    What is  the total number of  eligible  facilities identified by your program, by
       industry  sector, that have received assistance by your program from January
       through December 1996?

       NOTE: An eligible facility is defined as a stationary source that: ft) is owned and operated by a
       person that employs 100 or fewer individuals; (2} is a small business concern as defined by the
       Small Business Act; (3) is not a major stationary source; (4) does not emit 50 tons or more per year
       of any regulated pollutant; and (5) emits less that 75  tons per year of all regulated pollutants.)

       Please distinguish between general assistance and on-site assistance.  What percentage is this of
       the total eligible pool of facilities? Please photocopy the table on the next page if additional space
       is needed.

INDUSTRY
SECTOR
Example:
Dry Cleaners















A
#OF
GENERAL
ASSISTANCE
71















B
#OF
ON-SITE
ASSISTANCE
14















C
TOTAL # OF
FACILITIES
ASSISTED

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INDUSTRY
SECTOR




•






















A
#OF
GENERAL
ASSISTANCE



























B
#OF
ON-SITE
ASSISTANCE



























C
TOTAL # OF
FACILITIES
ASSISTED
(A-t-B)



























D
#OF
ELIGIBLE
FACILITIES
IN YOUR
STATE



























E
%OF
TOTAL
ELIGIBLE
POOL OF
FACILITIES

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5.2   What are the most common compliance problems identified by the facilities?

      In the course of providing technical assistance, what have been the most common compliance
      issues addressed? Examples of compliance problems may include incomplete reports, lack of
      permits for new equipment or changes in processes, operating outside of MACT standard, or
      unpermitted emissions. Please indicate if certain problems are prevalent in any particular industry
      sector. A number of possible answers are listed below. Please check all those appropriate.
Common Compliance Problems
Not understanding regulatory requirements
Operating without a permit
Incomplete recordkeeping
Uncertain of permitting requirements/need for multiple permits
Uncertain how to determine emission inventories/general lack of technical
experience
Uncertain how to complete forms/complicated paperwork
Lack of financing for pollution control equipment/technologies
Operating outside NSPS or MACT
Improper storage/disposal of hazardous waste
Fear of regulatory agency/arbitrary regulatory enforcement
Failure to use or find the right equipment to comply with applicable
standards
Other (please list)
Please check all
appropriate boxes












       Please add any additional comments you have  regarding common compliance
       problems.
                                          21

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5.3   • What have been the improvements in understanding and awareness of regulatory
      requirements, behavioral changes, and environmental improvements (if tracked)
      that have resulted from your compliance assistance activities?

      From the perspective of the SBAPand SBO, what changes have you seen in businesses as a result
      of your technical assistance activities?  Do you see a relationship between your activities fon-site
      consultations, hotline, seminars, publications, etc.) and improvements in compliance? Please use
      as much space as necessary.
Improvements in Compliance as a Result of
Compliance Assistance Activities
More open communication between sources and regulatory agencies
Increased compliance
Greater understanding of the regulations
Reduced apprehension/improved attitudes regarding environmental
compliance
Increased registration/permitting of existing sources
Improvements in pollution prevention practices
Better recordkeeping
Other (please list)
Please check all
appropriate boxes








       Please add any additional  comments you have  regarding  improvements  in
       compliance.
                                         22

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5.4   What changes would you recommend, at either the state or federal level, to assist
      small businesses to comply with the CAA?

      Please list any suggestions you have. We intend to compile the list of recommendations and
      highlight these in the report to Congress.
                                         23

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5.5   Briefly describe how the SBTCP avoids internal or external conflicts of interest
      (COD or perception that this program may not be confidential.  Briefly describe
      any issues that may have developed and how they were resolved.

      In early 1995, EPA's SBO worked with the SBTCPs and EPA's Office of Enforcement and
      Compliance Assurance to reach an agreement regarding the confidentiality of assistance provided
      to businesses via the SBTCP.

      With this question we are interested in knowing how the states are avoiding COI and maintaining
      confidentiality — particularly in those cases where the SBAP is located within the regulatory
      agency.
This is the end of the 1997 SBTCP Annual Reporting Form.   Thank you, and all
contributors, for the completeness and accuracy of your state's Report. A copy of the
EPA 1997 Report to Congress will be provided upon its submittal.
                                         24

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            APPENDIX B
FEDERAL SMALL BUSINESS OMBUDSMAN

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                                  APPENDIX B
            OFFICE OF THE EPA SMALL BUSINESS OMBUDSMAN

                    U.S. ENVIRONMENTAL PROTECTION AGENCY
                   OFFICE OF THE SMALL BUSINESS OMBUDSMAN
                            401 M STREET, SW (2131)
                          WATERSIDE MALL, ROOM 3424
                            WASHINGTON. DC 20460

                                  800-368-5888
                            202-260-0490 (in DC area)
                                202-401-2302 (fax)
The Office of the Small Business Ombudsman serves as an effective conduit for small

businesses to access EPA and facilitates communications between the small business

community and the Agency. The Office reviews and resolves disputes with EPA and works

with EPA personnel to increase their understanding of small businesses in the development

and enforcement of environmental regulations.


The SBO's primary customer group is the nation's small business community.  Significant

secondary customer groups include state and EPA regional small business ombudsmen and

national trade associations serving small businesses.


In response to the identified needs of the Office's target customer groups, the SBO has

undertaken a variety of major outreach efforts including:


•     Serving as liaison between small businesses and the EPA to promote understanding
      of Agency policy and small business needs and  concerns.

•     Staffing a small business hotline that provides regulatory and technical  assistance
      information.

•     Maintaining and distributing  an extensive collection of informational and technical
      literature developed by the various EPA program offices.

•     Making personal appearances as a speaker or panelist at small business-related
      meetings.

•     Interfacing on an on-going basis with over 60 key national  trade associations
      representing several million small businesses and with state and regional ombudsmen
      who serve businesses on the local level.  Also in contact with over 400 additional
      national organizations that represent millions of small businesses.

•     Providing guidance on the development of national policies and regulations that
      impact small businesses.

The SBO actively seeks feedback on its responsiveness to small business' inquiries and ever-

evolving needs, primarily in the areas of technical assistance and advocacy.  The SBO can

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"package" relevant information for the most effective and efficient delivery -- be it through
training seminars, fact sheets, or position papers - to its target audience.

Individual outreach activities are tracked and reported by the SBO on a monthly basis. Key
statistics include numbers and types of hotline calls and written inquiries; nature and results
of small business advocacy efforts; and personal appearances at  conferences, seminars, and
training sessions. Random, informal quality checks of customer satisfaction ensures that
program performance meets or exceeds customer expectations.

The SBO also serves as the Agency's Asbestos Ombudsman.  Information concerning
asbestos management may be obtained through the same toll-free hotline service as that
which serves small business needs.

SBO STAFF

EPA's Small Business Ombudsman is Karen V.  Brown, who was appointed to this position
by Administrator Lee Thomas in 1985. In 1988, she was named the Agency's Asbestos
Ombudsman in addition to her small business duties.  Ms. Brown has served the Agency
since 1981 holding a series of management positions. She is a graduate biologist and
chemist.

Robert C. Rose, an Industrial Engineer, joined the Office of Asbestos and Small  Business
Ombudsman as Deputy Ombudsman in 1991.  He has over 28 years of management service
with EPA.

Staff Assistants to the Ombudsman are James Malcolm, Chemical Engineer; Arnold  B.
Medbury, P.E., Mechanical Engineer; Larry O. Tessier, P.E., Civil Engineer; and Thomas J.
Nakley, Civil Engineer.

TOLL-FREE HOTLINE SERVICE

The Ombudsman operates a toll-free hotline for the convenience  of small businesses, trade
associations, and others seeking access to the Ombudsman. A member of the
Ombudsman's staff will answer between 8:30 AM and 4:30 PM  EST. Message-recording
devices for calls during non-business hours and overload periods  are provided.  All calls are
personally handled on a fast turn-around basis.

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The toll-free hotline number is:

      800-368-5888
      202-260-0490 (in DC area)

Callers request information on a variety of topics including:

      Clean Air Act regulations
      Underground storage tank notification
      Small quantity generator requirements
      Effluent standard guidelines
      Used oil
      Asbestos compliance
      Waste minimization/pollution prevention
      Pesticide registration fees

Increases in the number of direct-dial calls and hotline calls (from 4,000 calls per year in the
early 1980s to the current level of 1,000 - 1,500 calls per month) and the associated
distribution of technical and informational literature, growth in requests  for personal
appearances at conferences and workshops, and an expansion in participation in policy-
making activities are evidence of the customer groups' confidence in the integrity and
proactive stance of the SBO.

REGULATORY TRACKING AND ANALYSIS

The SBO performs a careful review of all proposed  regulatory actions  published  in the
biannual regulatory agenda to make a prima  facia determination of small business impact.
From the agenda, certain proposed regulations are  selected that appear  to have the potential
for adverse impact on small businesses.  In 1997, the SBO reviewed and/or monitored over
100 regulatory actions with some  significant degree of intensity. In all instances, the SBO
endeavored to minimize the requirements (especially reporting and record keeping) on small
businesses. Equally significant is the level of voluntary compliance with EPA regulations by
the small business community as a result of  the rapport established between the
Ombudsman and trade associations during the developmental phase of the regulations.

MAJOR INITIATIVES IN 1997

The SBO's efforts to assist the small business community continue at a  high level. Key
accomplishments and activities for 1997 (some of  which are on-going) include:

•     Hosted fourth National Small Business Ombudsman and Technical Assistance
      Program Conference in Charleston, SC, which was attended by 43 states and 2
      territories (167 participants). Set plans for  a fifth conference in  March 1998 in
      Scottsdale, AZ.

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Developed external stakeholder guidance and acted as a principal participant in the
Agency's Eighth Regulatory Tiering (prioritizing) Process.

Served as principal role player in the development of a new EPA policy offering
compliance initiatives to small businesses in all media (e.g., waste, water, toxics).

Coordinated individual meetings and follow-up  meetings among major small business
trade associations and the EPA Deputy Administrator and Assistant Administrators to
discuss small business issues.

Developed small business regulatory impact studies for several small business trade
associations. Preparing "look-back" regulatory impact study justification.

Participated as key player in the joint Small Business Administration and  Office of
Management and Budget SBREFA Panel Process.

Finalized EPA's 1996 Small Business Ombudsman Report to Congress under Section
507 of the 1990 Clean Air Act Amendments.

Cooperatively managing the Small  Business Regulatory Enforcement Fairness Act of
1996 Small  Business Entity Outreach Sub-group to implement Act  requirements.

Conducted Small Business Liaison Conference for EPA Regional Small Business
Representatives in August 1 997.

Developing an EPA Small Business Ombudsman Internet home  page.

Conducted a Compliance Advisory Panel Training and Networking Meeting in
Scottsdale, AZ  on September 21, 1997.

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      APPENDIX C

FEDERAL SMALL BUSINESS
 ASSISTANCE PROGRAM

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                                  APPENDIX C
         ERA'S FEDERAL SMALL BUSINESS ASSISTANCE PROGRAM


The EPA provides technical guidance for the use of the states/territories in the implementation

of their programs. The Federal Small Business Technical Assistance Program (Federal SBAP)

is coordinated by the Information Transfer Group (ITG) of the Office of Air Quality Planning and

Standards (OAQPS). Other EPA programs participating in  activities to assist the states include

the Office of Compliance, the Chemical Emergency Preparedness and Prevention Office, and

the Pollution Prevention Division.


ELECTRONIC ACCESS


The Federal SBAP is actively involved in expanding the  use of electronic media as a tool for

access to EPA information by small businesses, state SBAPs, and the general public.


•     The SBAP home page on the World Wide Web,  part of the Technology Transfer
      Network, provides access to EPA small business assistance information and materials.
      Links to other small business-related sites also are provided. The SBAP home  page
      address is www.epa.gov/ttn/sbap.  In 1997, users retrieved over 1,000,000 files from
      the TTN.

•     The SBAP home page serves as a communication link for state SBAPs and includes a list
      of state and EPA small business program contacts. The  home page also provides a
      forum  to share information and outreach materials developed specifically for  small
      businesses.

•     The Office of  Air and Radiation, Policy and Guidance home page,  also part of the
      Technology Transfer Network, contains proposed and final rules; background, guidance,
      and plain-English fact sheets; and implementation strategy updates and schedules.


PLAIN ENGLISH GUIDANCE MATERIALS


The Federal SBAP prepares materials for use by the states to explain new EPA CAA rules in
plain English.  These include detailed guidebooks with options for  compliance, including

pollution prevention;  sample  reporting and recordkeeping forms;  and example calculations.

These are distributed to state SBAPs as well as directly to small businesses; both  hard copy and

electronic formats are provided to allow for state-specific customization and reproduction as

needed.


•     Halogenated Solvent Cleaning (completed May 1995).
•     Chromium Electroplating and Anodizing (completed  May 1995).
•     Wood Furniture (completed September 1997 - over 300 copies of this document  were
      downloaded from the SBAP home page in a three week period).


Work has started on guidance for Potential-To-Emit (PTE) to assist businesses with PTE
calculations. This document will  be available in late 1998.

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SATELLITE SEMINARS

The Federal SBAP is working with EPA's Small Business Ombudsman (SBO) and OAQPS's
Education and Outreach Group to present a series of satellite downlink seminars to educate
small businesses on new EPA air regulations. These seminars include:

•      Perc Drycleaners (May 1994} had 3,000 participants at  197 sites in 48 states, one
       Canadian site, and two in Mexico.
•      Halogenated Solvent Cleaning/Degreasing (May 1995) had 1,300 participants at 101
       sites in 45 states, one site in Canada, and two in Mexico.
•      Chromium Electroplating (November 1995) had 2,000 participants at 140 sites in 43
       states.
•      Green and Profitable Printing  (May 1996) was presented in cooperation with EPA's
       Office of Compliance through the Printer's National Environmental Assistance Center.
•      Wood Furniture Manufacturing (September 1996) had approximately 1,900 participants
       at 140 sites in  34 states.
•      Consumer Products expected to be broadcast in late 1998.

ANNUAL CONFERENCE

EPA holds an annual SBO/SBAP Conference, which is co-sponsored by OAQPS's Federal SBAP
and the EPA SBO with participation by the Office of Compliance,  the Pollution Prevention
Division, and the Chemical  Emergency Planning and Prevention Office. The majority of the
conference  planning and presentations was carried out by the states. The  1997 meeting was
held in  Charleston, SC with 167 attendees from 45 states and territories, and six local agencies.
The purpose of this meeting was to:

•      Facilitate communication among the state programs.
•      Facilitate implementation and operation of small business assistance programs.
•      Interpret regulatory and policy developments affecting small businesses.
•      Share EPA activities  and programs to assist state SBAPs.

OTHER PARTNERSHIP ACTIVITIES

The Federal SBAP is working with staff from EPA's Office of Policy, Office of Compliance, and
Pollution Prevention Division to determine a strategy to encourage all of the various  small
business assistance providers (i.e., SBAPs, Small Business Development Centers, pollution
prevention programs, Manufacturing Extension Programs, etc.) to coordinate efforts within their
state.  This would provide small businesses with easier access to comprehensive business and
environmental assistance.
                                          2

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          APPENDIX D

SBTCP STATUS, BUDGETS, STAFFING
       AND ORGANIZATION

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                                                           TABLE D-1
                                       STATE SMALL BUSINESS ASSISTANCE PROGRAMS
                                                     KEY CONTACT LISTING
                                                          MARCH 1999
   •- •• \ ji.xN s\S;x ^

   ^!STAli^" '

ALABAMA
Blake Roper, Ombudsman
Administrative Division
Department of Environmental Management
P.O. Box 301463
Montgomery, AL 36130-1463
334-213-4308
334-213-4399 (F)
800-533-2336 (national)
rbr@adem.state.al.us	
James Moore
Air Division
Department of Environmental Management
P.O. Box 301463
Montgomery, AL  36130-1463
334-271-7861
334-271-7950 (F)
800-533-2336 (national)
Mike Sherman
Air Division
Department of Environmental Management
P.O. Box 301463
Montgomery, AL 36130-1463
334-271-7861
334-271-7950 (F)
800-533-2336 (national)
ALASKA
David Wigglesworth
Small Business Advocate
AKDEC
555 Cordova Street
Anchorage, AK 99501
907-269-7582
907-269-7600 (F)
800-510-2332 (state)
dwiflgles@envircon.state.ak.us
Scott Lytle
Small Business Assistance
AKDEC
555 Cordova Street
Anchorage, AK 99501
907-269-7571
907-269-7600 (F)
800-510-2332 (state)
slytle@envircon.state.ak.us
ARIZONA
Dual role SBO and SBAP
Gregory Workman
AZ DEO - Compliance Assistance
3033 N.  Central Avenue
Phoenix,  AZ 85012
602-207-4337
602-207^872 (F)
800-234-5677 (state)
workman.greflory@ev.state.a2.us
ARIZONA -
Maricopa County
                                     Richard Polito
                                     Maricopa County SBEAP
                                     1001 N. Central, Suite 200
                                     Phoenix, AZ 85004
                                     602-506-5102
                                     602-506-6669 (F)
                                     rDolito@estrp.maricoDa.Qov

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                                                             TABLE D-1
                                                             (Continued)
     STAT6
            OMBUDSMAN
               SBAP
             OTHEttSBAP
ARKANSAS
Robert Graham
Department of Pollution Control & Ecology
P.O. Box 8913
Little Rock, AR 72219-8913
501-682-0708
501-682-0707 (F)
888-233-0326 (national)
qrahamr@adeq.state.ar.us	
CALIFORNIA
James Schoning
Small Business Ombudsman
California EPA
Air Resources Board
2020 L Street
P.O. Box 2815
Sacramento, CA  95814
916-323-6791
916-323-2393 (F)
800-272-4572 (state)
ischonin@arb.ca.flov	
Peter Venturini
California EPA
Air Resources Board
Stationary Source
2020 L Street
P.O. Box 2815
Sacramento, CA  95814
916-445-0650
916-327-7212 (F)
800-272-4572 (state)
Jon Pederson
California EPA
CARB-Office of Sm. Business Ombudsman
2020 L Street
P.O. Box 2815
Sacramento, CA  95814
916-322-2825
916-323-2393 (F)
jpederso@arb.ca.gov
CALIFORNIA
South Coast
La Ronda Bowen
Public Advisor
South Coast Air Management District
Small Business Assistance Office
21865 E. Copley Drive
Diamond Bar, CA 91765
909-396-3235
909-396-3335 (F)
lbowen@aqmd.gov	
Lee Lockie
Director
South Coast Air Management District
Small Business Assistance Office
21865E. Copley Drive
Diamond Bar, CA 91765
909-396-2390
909-396-3811 (F)
COLORADO
Cathy Heald
CDPHE
OCS-INF-A1
4300 Cherry Creek Drive, South
Denver, CO 80246-1530
303-692-2034
303-691-1979 (F)
800-886-7689 (state)
cathv.heald@state.co.us	
Nick Melliadis
CDPHE
APCD/55/B-1
4300 Cherry Creek Drive, South
Denver, CO  80246-1530
303-692-3175
303-782-5493 (F)
nick.melliadis@state.co.us

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                                                             TABLE D-1
                                                             (Continued)
      STATE
            OMBUDSMAN
                SBAP
                                                                                                      *• / '':.#"? ft
             OTHEttSBAP
CONNECTICUT
Tracy Babbidge, Ombudsman
Small Business Assistance Program
Department of Environmental Protection
79 Elm Street
Hartford, CT  06106-5127
860-424-3382
860-424-4063 (F)
800-760-7036 (state)
tracy.babbidge@po.state.ct.us
Glen Daraskevich
Small Business Assistance
Department of Environmental Protection
Environmental Quality Division
79 Bm Street
Hartford, CT  06106-5127
860-424-3545
860-424-4063 (F)
800-760-7036 (state)
qlen.daraskevich@po.state.ct.us	
Kirsten Cohen
Small Business Assistance
Department of Environmental Protection
79 Elm Street
Hartford, CT  06106-5127
860-424-3548
860-424-4063 (F)
800-760-7036 (state)
DELAWARE
George Petitgout
DE Small Business Ombudsman
DNREC
P.O. Box 1401
Dover, DE  19903
302-739-6400
302-739-6242 (F)
gpetitgout@dnrec.state.de.us
                                       Bob Barrish
                                       DNREC
                                       715 Grantham Lane
                                       Newcastle, DE  19720
                                       302-323-4542
                                       302-323-4561 (F)
DISTRICT OF
COLUMBIA
Donald Wambsgans, II
Acting Small Business Ombudsman
EHA (Department of Health)
2100 Martin Luther King Avenue, SE
Washington, DC 20020
202-645-6093 x3067
202-645-6102 (F)
dwambsgan@mail.environ.state.dc.us
Olivia Achuko
Air Quality Division
EHA/Department of Health
2100 Martin Luther King Avenue, SE
Washington, DC  20020
202-645-6093x3071
202-645-6102 (F)
noa@mail.environ.state.dc.us	
FLORIDA
Elsa Bishop
Small Business Ombudsman
Department of Environmental Protection
2600 Blair Stone Road, MS-5500
Tallahassee, FL  32399-2400
850-414-8399
850-922-6979 (F)
800-722-7457 (state)
bishop e@dep.state.fl.us	
Tom LeDew
FLSBAP - MS-5500
Department of Environmental Protection
2600 Blair Stone Road, MS-5510
Tallahassee, FL 32399-2400
850-922-8978
850-922-6979 (F)
800-722-7457 (state)
LeDew T@dep.state.fl.us	
Charles Logan
FLSBAP-MS-5500
Department of Environmental Protection
2600 Blair Stone Road, MS-5500
Tallahassee, FL 32399-2400
850-922-9589
850-922-6979 (F)
800-722-7457 (state)
logan c@dep.state.fl.us	
GEORGIA
Marvin Lowry
GA SBAP
4244 International Parkway, Suite 120
Atlanta, GA 30354
404-362-2656
404-363-7100 (F)
marvin lowerv@mail.dnr.state.aa.us
Anita Dorsey-Word
GA SBAP
4244 International Parkway, Suite 136
Atlanta, GA 30354
404-362-4842
404-363-71pO (F)
adword@mail.dnr.state.oa.us	

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                                                             TABLE D-1
                                                             (Continued)
                   •\
HAWAII
Anthony Ching
HI Department of Health
Compliance Assistance Office
919 Ala Moana Boulevard
Honolulu, HI 96814
808-586-4527
808-586-7236 (F)
TJching@mail-heatth.state.hi.us
Robert Tam
HI Department of Health
Clean Air Branch
919 Ala Moana Boulevard
Honolulu, HI 96814
808-586-4200
808-586-4359 (F)
Willie Nagamine
HI Department of Health
Clean Air Branch
P.O. Box 3378
Honolulu, HI 96801
808-586-4200
808-586-4359 (F)
IDAHO
Doug McRoberts
ID DEQ/PL&E
Statehouse Mail
1410 North Hilton
Boise, ID  83706
208-373-0497
208-373-0169 (F)
dmcrober@deq.state.id.us
ILLINOIS
Donald Squires
Illinois EPA/DAPC
Small Business Ombudsman
2200 Churchill Road
P.O. Box 19276
Springfield, IL 62794-9276
217-785-1625
217-782-9039  (F)
888-372-1996  (state)
epaSI 3@epa.state.il.us
Mark Enstrom
Illinois Department of Commerce
and Community Affairs
520 East Adams
Springfield, IL 62701
217-524-0169
217-785-6328 (F)
800-252-3998 (state)
menstrom@commerce.state.il.us
John Kelley
Illinois EPA
J.R. Thompson Center
100 West Randolph. Suite 11-300
Chicago, IL 60601
312-814-6026
312-814-1825 (F)
INDIANA
Maggie McShane
IDEM/OBR
100 N. Senate
P.O. Box 6015
Indianapolis, IN 46206-6015
317-232-8598
317-232-6647 (F)
800-451-6027 (state)
Chen Storms
IDEM/OPP & TA/VOC
100 N. Senate, Room 1320
P.O. Box 6015
Indianapolis, IN 46206-6015
317-233-1041
317-233-5627 (F)
800-451-6027 (press 0, request X3-1041)
cstor@ODn.dem.state.in.us	

-------
                                                              TABLE D-1
                                                              (Continued)
     STATE
            OMBUDSMAN
                SBAP
                                                                                                                          s V

                                                                                                                           P s •
IOWA
Linda King
IA Department of Development
Small Business Liaison
200 E. Grand Street
DesMoines, IA 50309
515-242-4761
515-242-4749 (F)
800-358-5510 (state)
linda.kinq@ided.state.ia.us
John Konefes
IA Waste Reduction Center
University of Northern Iowa
1005 Technology Parkway
Cedar Falls, IA 50614-0185
319-273-8905
319-268-3733 (F)
800-422-3109 (state)
konefes@uni.edu	
Chris Klemesrud
Iowa Department of Natural Resources
Air Quality Bureau
7900 Hickman Avenue, Suite 1
Urbandale, IA  50322
515-281-6318
515-242-5094 (F)
KANSAS
Janet Neff
Environmental Ombudsman
Office of Pollution Prevention
KS DH&E
Forbes Field, Building 283
Topeka, KS 66620
785-296-0669
785-291-3266 (F)
800-357-6087 (national)
Frank Orzulak, Director
Continuing Education Building
University of Kansas
Lawrence,  KS  66045
785-864-3978
785-864-5827 (F)
800-578-8898 (national)
forzulak@falcon.cc.ukans.edu
Theresa Hodges
Pollution Prevention Director
KS DH&E
Forbes Field, Building 283
Topeka, KS 66620
785-296-6603
785-291-3266 (F)
USKANG4N@IBMmail.com
KENTUCKY
Rose Marie Wilmoth
Air Quality Representative
Office of Commissipner
Department for Environmental Protection
14ReillyRoad
Frankfort, KY  40601
502-564-2150, x 128
502-564-4245 (F)
800-926-8111 (national)
wilmoth@nrdep.nr.state.ky.us	
   jory C. Copley, Director
Kentucky Business Environmental
Assistance Program
Gatton College of Business and Economics
University of Kentucky
Lexington, KY 40506-0034
606-257-1131
606-323-1907 (F)
800-562-2327 (national)
gccopM @pop.uky.edu	
Monica Hale-Kehrt
Division of Air Quality
KY DNR&EP
803 Schenkel Lane
Frankfort. KY 40601
502-573-3382
502-573-3787 (F)
LOUISIANA
Jim Friloux, Small Business Ombudsman
LA DEO
P.O. Box 82263
Baton Rouge, LA  70804
504-765-0735
504-765-0746 (F)
800-259-2890 (state)
jim  f@deq.state.la.us
Dick Lehr
LA Department of Environmental
Quality (Air)
P.O. Box 82135
Baton Rouge, LA 70884-2135
504-765-2453
504-765-0921 (F)
800-259-2890 (state)
richard l@deo.state.la.us	

-------
                                                              TABLE D-1
                                                              (Continued)
     STATE
            OMBUDSMAN
                SBAP
MAINE
Ron Dyer
Department of Environmental Protection
Office of Innovation and Assistance
Station 17
State House
Augusta, ME 04333
207-287-4152
207-287-2814 (F)
800-789-9802 (state)
ron.e.dyer@state.me.us	
Brian Kavanah
Department of Environmental Protection
Office of Innovation and Assistance
Station 17
State House
Augusta, ME 04333
207-287-6188
207-287-2814 (F)
800-789-9802 (state)
brian.w.kavanah@state.me.us	
Jim Brooks
Department of Environmental Protection
Bureau of Air Quality
Station 17
State House
Augusta, ME 04333
207-287-2437
207-287-7641 (F)
MARYLAND
John Mitchell
MD Department of the Environment
Office of Community Assistance
2500 Broening Highway
Baltimore, MD 21224
410-631-3003
410-631-4108 (F)
800-633-6101, x3003 (state)
jmitchell@mde.state.md.us	
Andrew Gosden
MD Department of the Environment
Environmental Permits Service Center
2500 Broening Highway
Baltimore, MD 21224
410-631-4158
410-631-3896 (F)
800-433-1247 (N)
Susan Battle
Environmental Permits Service Center
MD Department of the Environment
2500 Broening Highway
Baltimore, MD 21224
410-631-3165
410-631-3896 (F)
800-433-1247 (national)
sbattle@mde.state.md.us	
MASSACHUSETTS
                                                                              Rick Reibstein
                                                                              Executive Office of Env. Affairs
                                                                              Room 2109
                                                                              100 Cambridge Street
                                                                              Boston, MA 02202
                                                                              617-727-3260x688
                                                                              617-727-3827 (F)
                                                                              rick.reibstein@state.ma.us
MICHIGAN
Dana Cole
Ml Jobs Commission
Victor Center, 4th Floor
201 N. Washington
Lansing, Ml  48913
517-335-1847
517-335-0198 (F)
Dave Fiedler
MDEQ Environmental Assistance Division
333 South Capitol Avenue, Suite 200
P.O. Box 30457
Lansing, Ml 48909
517-373-0607
517-335-4729 (F)
800-662-9278 (national)
fiedlerd@state.mi.us	

-------
                                                             TABLE D-1
                                                             (Continued)
     STATE
            OMBUDSMAN
                SBAP

             OTHER SBAP
MINNESOTA
Charlie Kennedy
MPCA/PP/RF
520 Lafayette Road
St. Paul, MN 55155-4194
651-297-8615
651-297-8324 (F)
800-985-4247 jstate)
charlie.kennedy@pca.state.mn.us
Troy Johnson
MPCA/MDRF/SBAP
                                                          520 Lafayette Road
                                                          St. Paul, MN 55155
                                                          651-296-7767
                                                          651-282-6247 (F)
                                                          651-282-6143 or 800-657-3939
                                                          troy.iohnson@pca.state.mn.us
MISSISSIPPI
Jesse Thompson
Small Business Ombudsman
MS DEO
P.O. Box 10385
Jackson, MS 39289-0385
601-961-5171
601-961-5742  (F)
800-725-6112  (national)
Jesse Thompson@deq.state.ms.us
MISSOURI
Greg Johnston
State of Missouri
Office of the Governor
State Capitol
Jefferson City, MO 65102
573-751-3222
573-526-5808 (F)
800-361-4827 (national)
johnsg@mail.flov.state.mo.us
Byron Shaw, Jr.
DNR Technical Assistance Program
Jefferson State Office Building
P.O. Box 176
Jefferson City. MO 65102
573-526-6627
573-526-5808 (F)
800-361-4827 (national)
bshawOI @mail.state.mo.us	
MONTANA
Karen Ekstrom
Department of Environmental Quality
Business & Community Assistance
1520E. 6th Avenue
Helena, MT 59620-0901
406-444-2960
406-444-6836 (F)
800-433-8773 (national)
kekstrom@mt.gov	
Warren Norton
Department of Environmental Quality
Air Quality Division
1520 E. 6th Avenue
Helena, MT 59620-0901
406-444-5281
406-444-1499 (F)
800-433-8773 (national)
wnorton@mt.gov	
Mark Lambrecht
Department of Environmental Quality
Mar. Bus. and Community Assistance
1520 E. 6th Avenue
Helena, MT 59620-0901
406-444-2960
406-444-6836 (F)
800-433-8773 (national)
malambracht@mt.gov	
NEBRASKA
Dan Eddinger
Public Advocate
Department of Environmental Quality
P.O. Box 98922
Lincoln, NE 68509-8922
402-471-3413
402-471-2909 (F)
edh0>nccibm.rtDnc.eDa.o.ov	
Dan Eddinger
Dual Role as Ombudsman and SBAP
Principal

-------
                                                            TABLE D-1
                                                            (Continued)
     STATt
            OMBUDSMAN
                SBAP
NEVADA
Marcia Manley
Small Business Ombudsman
NV Department of Environmental
Protection
333 West Nyle Lane
Carson City, NV  89706-0851
702-687-4670, x3162
702-687-5856 (F)
800-992-0900, x4670 (state)
mmanley@ndep.carson-city.nv.us
Janet Goodman
Small Business Program Manager
NV Department of Environmental
Protection
333 West Nyle Lane
Carson City. NV  897060851
702-687-4670, x3164
702-687-5856 (F)
800-992-0900, x4670 (state)
Kevin Dick
UNR/NV SBDC
Business Environmental Program
College of Business Administration-032
Reno, NV 89505-9975
702-784-1717
702-784-4237 (F)
NEW HAMPSHIRE
Rudolph Cartier
Dual Role as Ombudsman and SBAP
Principal
Rudolph Cartier
Air Resources Division
Department of Environmental Services
64 North Main Street, 2nd Floor
Concord, NH  03301-2033
603-271-1379
603-271-1381 (F)
800-837-0656 (state)
r cartier@des.state.nh.us	
NEW JERSEY
Lauren Moore
Office of Business Advocacy
NJ Department of Commerce
20 West State Street
P.O. Box 839
Trenton, NJ 08625-0839
609-292-3863
609-777-4097 (F)
800-643-6090 (national)
ceamoor@commerce.state.ni.us
Chuck McCarty
SBAP
NJDEPE
P.O. Box 423
Trenton. NJ 08625-0423
609-292-3600
609-777-1330 (F)
cmccarty@dep.state.nj.us
Jeanne Mroczko
Pollution Prevention-Permit Coordinator
SBAP
NJDEPE
P.O. Box 423
Trenton, NJ 08625-0423
609-292-3600
609-777-1330 (F)
NEW MEXICO
Robert Horwitz
NM ED/AQB
Harold Runnels Building
P.O. Box 26110
Santa Fe, NM 87502
505-827-9685
505-827-0045 (F)
800-810-7227 (national)
Cecilia Williams
NM ED/AQB
Harold Runnels Building
P.O. Box 26110
Santa Fe, NM 87502
505-827-0042
505-827-0045 (F)
800-810-7227 (national)
John Liberature
City of Albuquerque
EHD/APCD
P.O.Box 1293
Albuquerque, NM 87103
505-768-1964
505-768-2617 (F)
                                                                 8

-------
                                                             TABLE D-1
                                                             (Continued)
                                      ^^•^V'ttv '•I''- •- _.
                                      o %  %v-- •  %•• %  ••.,
                                      > x 1 \,,
     STAT*
            OMBUDSMAN
NEW YORK
Tria Case
Supervisor, Division of Small Business
Environmental Ombudsman Unit
Empire State Development. 32nd Floor
633 3rd Avenue
New York, NY  10017
212-803-2282
212-803-2309  (F)
800-782-8369  (national)
tcase@empire.state.ny .us	
Marian J. Mudar, Ph.D.
Environmental Program Manager
Small Business Assistance Program
NYS Environmental Facilities Corporation
Albany, NY  12205
518-457-9135
518-457-8681 (F)
800-780-7227 (state only)
mudar@nysefc.org
Patrick Lentile
Bureau of Technical Support
NYS Dept. of Environmental Conservation
Division of Air Resources
50 Wolf Road, Room 110
Albany, NY  12233
518-457-7450
518-457-0794 (F)
pxlentli@gw.dec.state.ny.us
NORTH CAROLINA
Edythe McKinney
Office of the Small Business Ombudsman
Department of Environment, Health, and
Natural Resources
P.O. Box 29583
Raleigh, NC 27626
919-733-0823
919-715-6794 (F)
800-829-4841 (national)
edythe mckinney@p2pays.org	
Karen Davis
Office of the Small Business Ombudsman
Department of Environment, Health, and
Natural Resources
P.O. Box 29583
Raleigh, NC 27604
919-733-1267
919-715-6794 (F)
800-829-4841 (national)
NORTH DAKOTA
Jeff Burgess
ND SDH&CL
P.O. Box 5520
Bismark.ND  58506
701-328-5153
701-328-5200 (F)
800-755-1625 jstate)
ccmail.jburgess@ranch.state.nd.us
Tom Bachman
ND SDH&CL
Division of Environmental Engineering
P.O. Box 5520
Bismark.ND  58506
701-328-5188
701-328-5200 (F)
800-755-1625 (state)	
Dana Mount
ND SDH&CL
Division of Environmental Engineering
P.O. Box 5520
Bismark.ND  58506
701-328-5188
701-328-5200 (F)
800-755-1625 (state)	
OHIO
Mark Shanahan
Clean Air Resource Center
50 West Broad Street Suite 1901
Columbus, OH 43215-5985
614-728-3540
614-752-9188 (F)
800-225-5051 jstate)
mark.shanahan@aQda.state.oh.us
Rick Carteski
Ohio EPA
Division of Air Pollution
1600 Watermark Drive
Columbus, OH 43215
614-728-1742
614-644-3681 (F)
fcarlesk@epa.state.oh.us
Bob Hodanbosi
OEPA/DAPC
P.O. Box 1049
1600 Watermark Drive
Columbus. OH 43215
614-644-2270
614-644-3681 (F)

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                                                             TABLE D-1
                                                             (Continued)
     STATfc
            OMBUDSMAN
                SBAP
             OTHER SBAP
OKLAHOMA
Steve Thompson
Deputy Executive Director
OK Department of Environmental Quality
P.O. Box 1677
Oklahoma City, OK 73101-1677
405-702-7163
405-702-8425 (F)
Steve.Thompson@deqmail.state.ok.us
Alwin Ning
Small Business Program
Department of Environmental Quality
P.O. Box1677
Oklahoma City, OK 73101-1677
405-702-6100
405-702-1317 (F)
800-869-1400 (national)
alwin.ning@deqmail.state.ok.us
Kyle Arthur
Ok Department of Environmental Quality
1000 NE 10th Street
Oklahoma City, OK 73117-1212
405-702-6100
405-702-1317 (F)
800-869-1400 (national)
kyle.arthur@deqmail.state.ok.us
OREGON
Paul Burnet
ORDEQ
811 SW 6th Avenue
Portland, OR  97204-1390
503-229-5776
503-229-6945 (F)
800-452-4011 (state)
burnet.paul@deq.state.or.us
Jill Inahara
ORDEQ
Air Quality Division
811 SW 6th Avenue
Portland, OR  97204
503-229-6147
503-229-5675 (F)
800-452-4011 (state)
PENNSYLVANIA
Greg Czarnecki
Office of P2 & Compliance Assistance
PADEP
RCSOB, 13th Floor
P.O. Box 8772
Harrisburg, PA 17105-8468
717-772-8951
717-783-2703 (F)
Czamecki.Gregory@a1.dep.state.pa.us
Scott Kepner
Bureau of Air Quality Control
PADEP
P.O. Box 8468
Harrisburg, PA 17105-8468
717-787-1663
717-772-2303 (F)
Kepner. Scott@a 1 .dep.state.pa.us
Cecily Bead
PRC Environmental Management Inc.
1800 JFK Boulevard, 6th Floor
Philadelphia, PA 19103
215-656-8709
215-972-0484 (F)
800-722-4343 (national)
beallc@prcemi.com
PUERTO RICO
Tomas DeLeon
Administrator, Commercial Development
Administration Office
P.O. Box 4275
San Juan, PR 00902
787-724-1451
787-722-8477 (F)	
Maria Rivera
PREQB -SBAP
IIC-91, Box 9197
Vega Alta, PR 00692-9607
787-767-8025, x296
787-756-5906 (F)
jcaaire@prtc.net	
RHODE ISLAND
Roger Greene
Rl Department of Environmental
Management
235 Promenade Street
Providence, Rl 02908
401-222-2771 x2402
401-277-4546 (F)
800-932-1000 (state)
Pam Annarummo
Rl Department of Environmental
Management
235 Promenade Street
Providence, Rl 02908
401-222-6822, x7204
401-277-3810(F)
800-253-2674 (state)
Joe Antonio
Rl Department of Environmental
Management
Technical/Customer Assistance
235 Promenade Street
Providence, Rl 02908
401-222-6822, x4410
401-277-3810 (F)
800-253-2674 (state)	
                                                                 10

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                                                              TABLE D-1
                                                              (Continued)
     STATED
            OMBUDSMAN
SOUTH CAROLINA
Phyllis T. Copeland, SBO
SC Department of Health & Environmental
Control
2600 Bull Street
Columbia, SC  29201
803-898-3997
803-898-3939 (F)
800-819-9001 (national)
copelapt@columb30.dhec.state.sc.us
Rose Stancil
SBAP Technical Engineer Assistant
SC Department of Health & Environmental
Control
2600 Bull Street
Columbia, SC 29201
803-898-3981
803-898-3939 (F)
800-819-9001 (national)
stancirr@columb30.dhec.state.sc.us
Willie Morgan
Bureau of Air Quality Control
SC Department of Health & Environmental
Control
2600 Bull Street
Columbia, SC  29201
803-898-3957
803-898-3939 (F)
800-819-9001 (national)
morganwj@columb30.dhec.state.sc.us
SOUTH DAKOTA
Joe D. Nadenicek
Small Business Ombudsman
SD Department of Environment & Natural
Resources
Joe Foss Building
523 East Capitof
Pierre, SD  57501
605-773-3151
605-773-6035 (F)
800-438-3367 (state)
joen@denr.state.sd.us     	
Bryan Gustafson
SD Department of Environment & Natural
Resources
Joe Foss Building
523 East Capitol
Pierre, SD 57501
605-773-3351
605-773-6035 (F)
800-438-3367 (state)
briang@denr.state.sd.us
TENNESSEE
Ernest Blankenship
TN Department of Environment &
Conservation
L&C Tower, 8th Floor
401 Church Street
Nashville, TN  37243-1551
615-741-5262
615-532-8007 (F)
800-734-3619 (national)
eblankenship@mail.state.tn.us
Linda Sadler
Small Business Assistance Program
L&C Annex, 8th Floor
401 Church Street
Nashville, TN 37243-1551
615-532-0779
615-532-0614 (F)
800-734-3619 (national)
lsadler@mail.state.tn.us
TEXAS
Tamra Shae-Oatman
Small Business Advocate
TNRCC (Mail Code 106)
P.O.Box 13087
Austin, TX 78711-3087
512-239-1062
512-239-1065 (F)
800-447-2827 (national)
toatman@tnrcc.state.tx.us
Bridget Bohac
TNRCC (Mail Code 106)
P.O.Box 13087
Austin, TX 78711-3087
512-239-1056
512-239-1065 (F)
800-447-2827 (national)
bbohac@tnrcc.state.tx.us
                                                                  11

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                                                              TABLE D-1
                                                              (Continued)
     STATf
            OMBUDSMAN
UTAH
Stephanie Bemkopf
UT Department of Environmental Quality
Office of the Small Business Ombudsman
168 North 1950 West
Salt Lake City, UT 84114-4810
801-536-4479
801 -536-4099 (F)
sbemkop@deq.state.ut.us
Ron Reece, Environmental Engineer
UT Department of Environmental Quality
Division of Air Quality
P.O. Box 144820
Salt Lake City, UT  84114-4820
801-536-4091
801-536-4099 (F)
800-447-2827 (national)
rreece@deq.state.ut.us	
VERMONT
                                       Judy Mirro
                                       VT Environmental Assistance Division
                                       Laundry Building
                                       103 South Main Street
                                       Waterbury, VT 05671
                                       802-241-3745
                                       802-241-3273 (F)
                                       800-974-9559 (state)
                                       judym@dec.anr.state.vt.us	
                                       Kevin Bracey
                                       VTAPCD
                                       Building 3 South
                                       103 South Main Street
                                       Waterbury, VT 05671
                                       802-241-3841
                                       802-241-2590 (F)
                                       kevinb@qtm.anr.state.vt.us
VIRGINIA
John Daniel, Air Division Director
VA Department of Environmental Quality
P.O. Box10009
Richmond, VA 23240
804-698-4311
804-698-4510 (F)
800-592-5482 (state)
jmdaniel@deq.state.va.us
Richard Rasmussen
Manager, Small Business Assistance
Program
VA Department of Environmental Quality
P.O. 80x10009
Richmond, VA 23240
804-698-4394
804-698-4510 (F)
800-592-5482 (state)
rgrasmusse@deq.state.va.us	
VIRGIN ISLANDS
Dual role SBO/SBAP Principal.
Marylyn A. Stapleton
VI Department of Planning & Natural
Resources
Division of Environmental Protection
8000 Nisky Center. Suite 231
Charlotte Amalie, St. Thomas. VI 00802
340-777^577
340-774-5416 (F)	
Jasmine A. Blyden
VI Department of Planning & Natural
Resources
Division of Environmental Protection
8000 Nisky Center, Suite 231
Charlotte Amalie, St. Thomas, VI 00802
340-777-4577
340-774-5416 
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                                                             TABLE D-1
                                                             (Continued)
                                                                         xSBAP
                                                                                          OTHER SBAP
WASHINGTON
Leighton Pratt
WA Department of Ecology
Air Quality Program
P.O. Box 47600
Olympia, WA 98504-7600
360-407-7018
360-407-6802 (F)
Ipra461 @ecy .wa.gov	
Bernard Brady
WA Department of Ecology
Air Quality Program
P.O. Box 47600
Olympia, WA 98504-7600
360-407-6803
360-407-6802  (F)
bbra461 @ecy .wa.gov
WEST VIRGINIA
Kenneth Shaw
WV Division of Environmental Protection
Office of Air Quality
1558 Washington Street, SE
Charleston, WV 25311
304-558-1218
304-558-1222 (F)
800-982-2474 (state)
Fred Durham
WV Division of Environmental Protection
Office of Air Quality
1558 Washington Street, SE
Charleston, WV 25311
304-558-1217
304-558-1222 (F)
800-982-2474 (state)
fred durham@hotmail.com	
WISCONSIN
Hampton Rothwell, Director
Business Development Assistance Center
Wl Department of Commerce
P.O. Box 7970
201 West Washington Avenue
Madison, Wl  53707
608-267-0313
608-267-0436 (F)
800-435-7287 (national)
hrothwell@commerce.state.wi.us	
Pam Christenson
Technical Assistance Director
Department of Commerce
WTSBAP, 6th Floor
201 West Washington Avenue
Madison, Wl 53703
608-267-9214
608-267-0436 (F)
800-435-7287 (national)
pchristenson@commerce.state.wi.us
Cliff Fleener
Wl Department of Commerce
201 West Washington Avenue
P.O. Box 7970
Madison, Wl 53707
608-264-6153
608-267-0436 (F)
800-435-7274 (national)
cfleener@commerce.state.wi.us
WYOMING
Dan Clark
WY Department of Environmental Quality
OA/Small Business Ombudsman
122 W. 25th Street
Cheyenne, WY 82002
307-777-7388
307-777-3773 (F)
dclark@missc.state.wy.us	
Charles Raffelson
WY Department of Environmental Quality
Division of Air Quality
122 W. 25th Street
Cheyenne, WY 82002
307-777-7347
307-777-5616 (F)
craffe@missc.state.wy.us	
Dan Olson
Department of Environmental Quality
Division of Air Quality
122 W. 25th Street
Cheyenne, WY 82002
307-777-7391
307-777-3616 (F)
                                                                  13

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                                                    TABLE EMI
E-mail addresses for the California Air Pollution Control Districts are shown in the
\';*< ^tsFowiA AIR wuiriibM eowtftOL btanriticr -'
Amador County
Antelope Valley
Bay Area
Butte County
Calaveras County
Colusa County
El Dorado County
Feather River
Glenn County
Great Basin
(Imperial County
Kern County
Lake County
Lassen County
Mariposa County
Mendocino County
CVJodoc County
[Vlojave Desert
Monterey Bay
North Coast
Northern Sierra
Northern Sonoma County
Placer County
Sacramento Metro
San Diego County
San Joaquin Valley
San Luis Obispo County
Santa Barbara County
" *,- -',"-; *
-------
                                                     TABLE D-1
                                                     (Continued)
"E-mail addresses for the California Air Pollution Control Districts are shown in the
following table.
CALIFORNIA AIR POLLUTION CONTROL DISTRICT
Amador County
Antelope Valley
Bay Area
Butte County
Calaveras County
Colusa County
B Dorado County
Feather River
Glenn County
Great Basin
Imperial County
Kem County
Lake County
Lessen County
Mariposa County
Mendocino County
Modoc County
Mojave Desert
Monterey Bay
North Coast
Northern Sierra
Northern Sonoma County
Placer County
Sacramento Metro
San Diego County
San Joaquin Valley
San Luis Obispo County
Santa Barbara County
E-MAIL ADDRESS i
amaair@cdepot.net
fwohosky@mdaqmd.ca.gov
webmaster@baaqmd.gov


ccagair@colusanet.com


gcairag@maxinet.com

ICAPCD@quix.net
kcapcd@kerncounty.com
bobr@pacific.net




fwohosky@mdaqmd.ca.gov
dquetin@mbuapcd.org

nsaqmd@nccn.net
nsc@sonic.net




cleanair@sloaqcd.dst.ca.us
apcd@apcd.santa-barbara.ca.us
                                          15

-------
           TABLE D-1
           (Continued)
[ CALIFORNIA AIR POLLUTION CONTROL DISTRICT
Shasta County
Siskiyou County
South Coast
Tehama County
Tuolumne County
Ventura County
Yolo-Solano
E-MAIL ADDRESS
scaqmd@snowcrest.net

sbao@aqmd.gov
tehapcd@snowcrest.net

info@vcapcd.org
ysaqmd@dcn.davis.ca.us
16

-------
                                                   TABLE D-2
                      DATES OF ESTABLISHMENT AND COMMENCEMENT OF SBTCP OPERATIONS
STATE OR
TERRITORY
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Kerns Cty
South Coast
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
MONTH & YEAR OF ESTABLISHMENT
SBC
5/93
6/95
1/93
N/R
11/93
10/92
5/92
6/89*
7/92
4/93
12/95
12/93
11/92
2/92
N/E
10/93
5/92
3/93
10/94
11/93
SBAP
7/94
6/95
1/93
1/95
11/93
before 1 990
5/92
6/89*
7/92
4/93
12/95
1/94
11/92
11/92
N/E
4/94
9/92
1/95
10/92
3/94
CAP
7/97
6/95
1/93
N/R
6/95
N/E
N/A
N/A
7/92
12/94
12/97
2/96
1/95
5/93
N/E
5/94
N/E
7/95
N/E
12/93
MONTH & YEAR OPERATIONS BEGAN
SBO
5/93
6/95
1/93
N/R
11/93
4/95
5/92
6/89*
9/92
4/93
12/95
9/95
11/92
7/92
N/0
10/93
5/92
3/93
10/94
11/93
SBAP
7/94
6/95
3/94
2/95
11/93
before 1990
5/92
6/89*
9/92
4/93
12/95
1/94
11/92
7/93
N/0
4/94
11/94
3/94
10/92
3/94
CAP
N/R
11/95
N/0
N/R
6/95
N/0
N/A
N/A
4/94
12/94
N/0
N/0
1/95
11/94
N/0
5/94
N/0
7/95
N/0
12/93
N/A
N/0
Not applicable
Not operational
N/E
N/R
Not established
No response

-------
                                                                   TABLE D-2
                                                                   (Continued)
STATE OR
TERRITORY
Kentucky
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
MONTH & YEAR OF ESTABLISHMENT
SBO
6/92 (part time)
2/95 (full time)
8/95
11/92
10/93
4/94
N/E
10/95
4/92
7/93
8/92
12/93
11/92
1/95
11/94
3/93
10/92
4/92
1/93
SBAP
7/94
11/95
11/92
10/93
4/94
11/93*
9/94
4/92
7/93
8/92
12/93
11/92
1/95
1/93
11/92
10/92
4/92
8/93
CAP
10/94
See state resp.
10/93
10/93
N/E
N/E
9/94
4/92
7/93
8/92
1/94
7/93
12/95
11/95
12/95
10/94
7/94
11/94
MONTH & YEAR OPERATIONS BEGAN
SBQ
6/92 (part time)
2/95 (full time)
8/95
11/92
11/93
4/94
N/0
10/95
6/93
7/93
5/94
12/93
11/92
3/95
11/94
3/93
9/94
1/93
1/93
SBAP
10/94
Always provided
tech. asst. for
sm. bus.
11/92
4/94
4/94
1989*
9/94
8/93
7/93
5/94
12/93
11/92
1/95
1/93
11/92
1/93
4/92
8/93
CAP
3/95
See state resp.
10/93
4/94
N/0
N/0
9/94
9/93
7/93
N/0*
2/94
7/93
1/95
3/96
1/97
11/95
8/97
11/94
N/A
N/0
Not applicable
Not operational
N/E
N/R
Not established
No response

-------
                                                                TABLE E-8
                                                               (Continued)
State
PA
PR
Rl
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
Wl
WY
TOTAL
Review Of
documents for
roadablity and/or
content
X

N/A


N/A
X
X
X
X
None
X
X
X

28
AjppointnHNVV
hktogof *toftt
election of
officers
X


X


X


X



X

19
Revtewof
SBO/SBAP
outreach
•fforte
X





X
X
X
X


X
X
X
28
foyfew/
CQJttfllMMyt 0tt
P^0pO46Qr
nawToigulatiofMi
X





X





X
X
X
21
Q^flfUtlOlt Iff
CAP
resporalblitiM






X


X


X

X
23
Att«ndanc« by
CAPnwntavat
trafnlng «essk>n8f
«te.

X




X


X



X

16
Msetlnflwtth
«n«flWite«lfl9ltf
trad*




X

X





X
X
X
14
Other*
X






X






X
6
N/A Not applicable  N/0 Not operational  N/R No response

-------
                                                                 TABLE E-8
                                                                (Continued)
State
Jeff. Cty
LA
ME
MD
MA
Ml
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
Review of
documents for
readability and/or
content
N/A
X
X
N/R
N/A"
X
N/A"


X
X
X
X

X
X
N/A"
X
X
X
X
Appointment/
hiring of staff/
election of
officers

X






X





X
X"

X
X
X
X
Review of
SBO/SBAP
outreach
efforts

X
X


X

X

X
X
X
X
X



X
X
X
X
Review/
comment on
proposed/
new regulations

X
X


X

X

X
X
X

X



X

X
X
Definition of
CAP
responslbihies

X
X






X
X
X

X

X

X
X
X
X
Attendance by
CAP member* «t
training sessions,
etc.

X







X
X
X

X

X"


X"
X"
X
Meeting with
•J^llMMMMf

X





X

X

X

X




X"

X
Other*









X










X
N/A Not applicable  N/O Not operational N/R No response

-------
                                                           TABLE E-8
                                                    MAJOR CAP ACTIVITIES
State
AL
AK
AZ
Maricopa
Cty
AR
CA
Kerns Cty
South
Coast
CO
CT
DE
DC
FL
GA
HI
10
IL
IN
IA
KS
KY
Review of
documents for
readabiity and/or
content
N/R
X
N/R
N/R
X
N/R
N/A
N/A**
X
X
N/0"
N/O*«

X
N/R
None
N/A

N/R
X
X
Appointment/
hiring of staff/
election of
officers

X






X
X



X





X
X
Review of
SBO/SBAP
outreach
efforts




X



X
X


X
X





X
X
Review/
comment on
proposed/
new regulations

X






X




X



X

X

Definition of
CAP
responsibilities

X


X



X
X


X
X


.


X
X
Attendance by
CAP members at
training sessions,
etc.









X



X



X



Meeting with
""'I "WifeBiaeai
trade .








X
X











Other*








X












N/A Not applicable N/0 Not operational  N/R No response

-------
                                                                               TABLE E-7
                                                                              (Continued)
NJ       Permit forms and emissions inventory under development.
NC       Information available through links.
ND       Training courses, newsletters.
SD       Training courses.
VA       Access to EPA AIRS.
WY      Outreach information and contacts.
    N/A Not applicable  N/R No response
                                                                                    12

-------
                                                                                     TABLE E-7
                                                                                    (Continued)
PROGRAM
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Vhnhila
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
INFORMATION AVAILABLE
InKMfQII)
Description

X
X
X
X
X
N/A
X
N/A
X
X
X
X
Contact
listing.
X
X
X
X
X
X

X

X
X
X
X
Ragtriavoi^s
X
X
X
X
X
X

X

X


X
f*eiuNluiHi
Ma
X

X
X
X
X

X

X
X

X
Pfcfltil
Form*


X
X
X
X

X

X
X

X
' Erwswona
Inventory




X


x-





PoBel*.
X


X
X


X

X


X
OuJdano*
Document*/
f-actStmtts



X
X


X

X


X
P4
Infg

X


X
X

X

X


X
Uttof
PuMcaKon* .

X


X


X

X


X
CAP
Info




X


X




X
Calendar
of Event*
X


X
X


X

X
X .
X
X
Unk*

X

X
X
X

X

X
X
X
X
Other*


X









X
•Notes & Other
Maricopa Cry. AZ   Newsletters, pollution advisories, trip reduction program. MSDS guides.
South Coast, CA    Business assistance, compliance education classes, clean air technologies.
CO       Emissions inventory for Title V sources. P2 info available by reference to the P2 Program's page. CAP info will be added to SBO page in 1998.
IL        List of IL consultants.
IN        IN 6-Star Environmental Recognition Program for dp/cleaners - application and searchable database.
IA        "What's New."
KS       All printed documents may be downloaded including quarterly newsletter.
MA       List of current and upcoming project areas,  so that industry and environmental groups will have ability to plan to participate in projects that interest them.
MN       Small Business Environmental Improvement Loan application forms.
MO       Permit forms available on the regulatory program's home page.
NV       Program description, contact listings, calendar of events, and links are specific to BEP-UNR activities and do not include information regarding the state SBAP, Ombudsman services, or the
          Washoe County or Clark County Air Programs.  NV statutes and regulations can be accessed via the State of Nevada Legislative home page: www.leg.state.nv.us.
     N/A Not applicable  N/R No response
                                                                                          11

-------
                                                           TABLE E-7
                                                          (Continued)
PROGRAM
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
INFORMATION AVAILABLE
Program
Description

X
X
X
X
X
X
MM
X
N/A
N/A
X'
N/A
X
X
N/A
X
X
X
X

X
N/A
Contact
Lilting*

X
X
X
X
X
X




x-

X


X
X
X
X
X
X

Regulation*
X
X
X

fitt£

X




X'

X
X

x-
X
X
X
X
X

Permrtttno.
Info

X

X
&£%$

X

X




X
X

X
X
X
X

X

revnvt
Fofin*

X

X
XlnVto
MA/OEP

X

x-




.
X

x-
X
X


X

Emktton*
Inventory

X


X Ink to
MA/DEP

X






•







X

PofleU.

X
X
X
X

X






X
X



X


X

Guidance
Document*/
f ACT -Sffttttn

X
X
X
X
X
X

X


X-

X
X

X
X
X
X
X
X

P2
Info

X
X
X
X

X

X







x-
X
X
X
X
X

U*tof
Publication*



x
x
x
x

x


x-

x
x

X-
x


X
X

CAP
Info

x



x










x-


X

X

Calendar
of Ev*nt»




x

X

x


x-

x


X


X

X

Link*

x
x
x
x

x




X'

X


x
x
x
X
X
X

Other*




x

X










X





N/A Not applicable  N/R No response
                                                               10

-------
                                                       TABLE E-7
                                                       (Continued)
                                                        TABLE E-9
                              INFORMATION ON SBTCP ELECTRONIC BULLETIN BOARDS OR WEB PAGES
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Kerns Cty
South Coast
Colorado
Connecticut
Delaware
District of
Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
INFORMATION AVAILABLE
Program
Description

X
X
X
N/A
X
MM
X
X
X
X
N/A
X
X
N/A
N/A
X
X
X
X
X
Contact
LJrting*

X
X
X

X


X
X
X

X
X


X
X
X
X
X
Regulation*
X


X

X

X
X
X
X

X



X
X (IDEM &
OAMI

X
X
Pe.riiJUlnfl
Info
X
X
X
X

X

X
X
X
X

X



X
X (IDEM &
OAMI

X
X
Perrnh
Forms
X


X

X

X
X



X



X
X (OAMI

X
X
Emission*
Inventory


X
X

X

X
X



X




X (0AM)

X
X
PoDcle*





X

X
X
X
X

X




X (IDEM &
OAMI

X
X
Guidance
Document*/
Fact Sheets

X
X
X

X

X
X
X
X

X



X
X

X
X
Info

X
X
X

X


X
X
X

X



X


X
X
U*t of
Publication*


X
X

X

X
X
X
X

X




X (IDEM ft
OAMI
X
X
X
CAP
Info







X




X




X

X
X
Calendar
of Event*

XIAOEC
p«o«>

X

X

X
X

X

X
X



X (IDEM &
OAMI
X
X

Link*

X
X
X

X

X
X
X
X

X



X
X
X
X
X
Other*



X



X








X
X
X
X

N/A Not applicable  N/R No response

-------
                                                                   TABLE E-7
                                                                   (Continued)
Program
Washington
West Virginia
Wisconsin
Wyoming
Bulletin Board or Web Pago Address
www.wa.gov/ecotogy
www.wlm.com/~oapca/sba.html
www.psapca.org/business.ntni
www.pacrficrim.net/~nwapa/smbus.htm
www.cascadiaweb.com/~cci/baqap.htin
wvnvm.wvnet.edu/~jmorgan/index.htm
badger.state.wi.us.agenties/commerce
deq.state.wy.us
Usage During
Report Period
N/R
N/A
N/R
N/A
Comments Received
N/R
Web site is an outgrowth of the OAQ electronic bulletin board and
was not a public site until year's end. Therefore, we haven't
received specific feedback on the site, but have received a lot of
positive feedback on the overall SBAP program.
N/A
The web page is fairly new, but has already started to generate
interest and responses. Most often, it serves as a channel for
questions about specific programs, which are referred to technical
experts within the Department. There is also an increasing number
of queries about statutes and regulations that are not available on
other web pages within the state system. We are considering
placing a hot link to those sites with the concurrence of the web
masters for those products.
•Notes

CA

IN
NV
OR
Rl
During 1997, total bytes transferred from ARB by web users rose from 870,000 to over 3 billion.

Compliance and Technical Assistance Program (CTAP) additional sites:
5-Star Environmental Recognition Program for Drydeaners: www.ai.org/idem/oppta/cleaners/in5star.html
Mercury Fact Sheet: www.ai.org/idem/oppta/mercury/merfact.html
Business & Legislation: www.ai.org/idem/busleg/index.html
Community Relations: www.ai.org/idem/commrel/index.rrtml
Agriculture Liaison: www.ai.org/idem/ag/index.html

IDEM continues to make documents available through the Small Business Development Center's Fax-On-Demand system. This system has a toll free
number throughout IN and enables customers to quickly and easily order and receive documents via their fax machine.

Services are provided per contract by the BEP-UNR program. Clark County District Health also has a home page, which provides information regarding
environmental permits and regulations, etc.

While the SBTCP does not have a home page, OR SBAP P2 and compliance sector guidance documents, fact sheets, and miscellaneous information sheets
are available through the Seattle Pacific Northwest Pollution Prevention Resource Center at www.pprc.org/pprc. General information may be found at the
Department of Environmental Quality site at www.deq.state.or.us.

Web page  is department wide; SBAP is cited within the web page.
    N/A Not applicable  N/R No response
                                                                        8

-------
                                                             TABLE E-7
                                                             (Continued)
Program
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands
Bulletin Board or Web Page Address
www.state.sd.us/state/executive/denr/denr.
html
www.state.tn.us/environ
www.tnrcc.state.tx.us/exec/small business/
index.html
www.eq.state.ut.us/eqair/sbap/sbap3.htm
N/A (planned for 1998)
www.deq.state.va.us/osba/smallbiz.html
N/A
Usage During
Report Period
N/A
Unknown
1,830
Unknown

2,300*

Comments Received
A consultant sent the following message: "Thanks again for your
help regarding the permitting process for the proposed soy bean
processing facility that we are evaluating for our client. 1 also
wanted to reiterate my comments regarding your web site and how
useful it has been in providing permit guidance. 1 have yet to see
another web page from another state that does such a thorough job
in this regard. Our client is quite impressed also, which hopefully
will lead to a significant project in South Dakota. We will keep you
appraised of our progress. Thanks again for your assistance."
An attorney told department personnel that our web page was great
and was "one of the best sites* he had seen. He liked the ability to
download important information from the page.
Unknown. Some hotline calls have been received because persons
have reviewed the web page and wanted additional information.
Comments indicate individuals became aware of program through
the Internet - specifically on the volunteer program (potential
EnviroMentors).
Comments received have been from consultants complaining about
how long forms take to download. Positive comments have been
received regarding the information included on the web site.

Received very positive comments from some users. For example:
"Definitely a useful tool." "The information included on you web
site is very useful to manufacturers of all sizes, not just small
businesses. When 1 do Internet Resources training for environmental
managers, 1 always go to your site as an example of a great
resource."
Site provides e-mail interface, which has not been utilized as much
as would have been hoped. A portion of the comments, such as
those above, have been provided as a result of other types of
forums. It is important to note that the site is being developed under
an EPA Leadership Grant, and one of the questions we hope to
answer is concerning the usefulness of the resource.

N/A Not applicable  N/R No response

-------
                                                             TABLE E-7
                                                             (Continued)
Program
Ohio
Oklahoma
Oregon*
Pennsylvania
Puerto Rico
Rhode Island*
South Carolina
Bulletin Board or Web Page Address
www.epa.ohio.gov/dapc/sba/sbaintro.html
www.deq.state.ok.us
www.pprc.org/pprc
www.deq.state.or.us (gen. info, only)
BBS: 800-864-7594
Web: www.dep.pa.state.us
www.dep.state.pa.us/dep/deputate/pollprev/
ombudsman/default.htm
N/A
www.state.ri. us/dem
BBS: 803-734-4535 or 734-3752
Web: www. state. sc.us//dhec/sbao. htm
Usage During
Report Period
N/A
1,300
Unknown
N/R

N/A
725
Comments Received
Limited numbers of customers are using the home page. Just as last
year, very few small businesses are using the Internet to access
environmental information. However, the response of users has
been very positive. Although the SBAP received no specific
suggestions for the home page, in 1998, plan to install a counter to
track hits, provide additional information, and advertise the home
page as a confidential source of information. Hopefully, the home
page will increase information transfer to small businesses while
meeting their desire for confidentiality-
Received general comments on the home page indicating that
customers have found it quite helpful. Currently updating and
expanding the page to include more information and make it more
useful to customers. Adding more related links, forms, fact sheets,
etc.
Other SBAPs have downloaded some of the listed documents. The
level of usage is unknown.
No comments received. No feedback solicited.

No responses specific to SBAP information on web site were
received during 1997.
Several people have commented positively on information and links
available on home page. Feedback usually is received through e-
mail.
N/A Not applicable  N/R No response

-------
                                                             TABLE E-7
                                                             (Continued)
Program
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada*
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Bulletin Board or Web Page Address
www.pca.state.mn.us (SBTCP access via
MPCA page)
N/A
www.state.mo.us/dnr/deq/tap/hometap.htm
N/A
N/A
www.scs.unr.edu/nsbdc/bep.htm
N/A
NJOEP BIS: 609-292-2006
Web: www.state.nj.us/commerce/caasbo.htm
BBS: 505-827-152
Web: www.nmenv.state.nm.us
N/A
www.p2pays.org/osbo
www.p2pays.org/epic
www.ehs.health.state.nd.us
Usage During
Report Period
1,000

N/R


N/A

BIS: 99
Web: 398
1,500

Unknown
N/R
Comments Received
Received positive comments from people who have used home page
to learn about SBTCP services and the Small Business Environmental
Improvement Loan Program. MPCA's home page provides an
opportunity for users to provide comments directly back to SBTCP
staff. Also solicit comments for customer's information needs (all
media) via mailed surveys.

A few comments have been received indicating that the home page
is liked and appreciated.


No comments received regarding the BEP-UNR home page. Many
NV SBAP contacts have expressed interest in accessing information
through a State Division of Environmental Protection home page,
including permit application forms, copies of regulations or policy
documents, and staff contacts for various programs.

N/R
Received positive verbal comments on the availability of the BBS.

Most often, clients sought information on financial assistance, how
to start a business, or what kinds of permits would be needed for a
planned operation rather than the environmental assistance offered
by the SBAP. Changing web page to make environmental assistance
more apparent.
No comments received. No solicitation has been made.
N/A Not applicable  N/R No response

-------
                                                              TABLE E-7
                                                             (Continued)
Program
Indiana*
Iowa
Kansas
Kentucky
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michiaan
Bulletin Board of Web Page Address
CTAP: www.ai.org/idem/ctap/
IDEM: www.ai.org/idem/
0AM: www.ai.org/idem/oam/
www.state.ia.us/sbro/smbair.htm
www.iwrc.org/IAEAP.htm
sbeap.niar.twsu.edu
gatton.gws.uky.edu/KentuckyBusiness/kbeap/
kbeap.htm
www.apcd.org
www.deq.state.la.us/oarp/sbap/sbap.htm
www.state.me.us/dep
www.mde.state.md.us
BBS: 61 7-727-5621
Web: www. magnet@state.ma. us/ota/ota. htm
www.dea.state.mi.us/ead/eosect/caao
Usage During
Report Period
CTAP: 600
IDEM:2 1,082
0AM: 4,006
IWRC:
548/month
2,179
809
Still under
construction
N/A
N/A
N/A
N/A
791
*
Comments Received
N/R
None received by SBO.
IWRC web site recorded 548 user sessions per month. Average
time spent at web site per user is over 1 1 minutes. On average, 1 2
different counties access IWRC site per month. Following are
comments received from users:
'Your site is very informative! Thanks very much!"
"Great site and information III"
"1 appreciate your organization and enjoy the web site. Thanks."
No comments received.
KY Business Environmental Assistance Program (KBEAP) has
received positive comments regarding the availability of information
on the web site. There is a section for comments or suggestions
from information users.
So far, only Regulations appear on the web page. They were added
first due to strong feedback from the community. There has been
very positive feedback concerning the site. Other areas will be
added as quickly as possible, as most requested by the community.
In a survey of small businesses, 3 out of 5 said that the Internet was
a viable tool. They also wanted more plain English language
regulations.
No comments received. Not soliciting feedback at this time on the
home page.
N/A
Yes.
N/A
N/A Not applicable  N/R No response

-------
                                                             TABLE E-7
                                                            (Continued)
Program
Shasta Cty
Siskiyou Cty
SouthCoast
Tehama Ctv
Tuolumne Ctv
Ventura Cty
Yolo-Solano
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Bulletin Board or Web Fade Address
www.dcn.davis.ca.us/'bluesky

www.aqmd.gov
www.dcn.davis.ca.us/~bluesky


www.dcn.davis.ca.us/~ysaqmd
www.state.co.us/gov dir/ap/aphom.html
BBS: 860-424-4127 COM. Settings N81
Web: dep.state.ct.us
www.dnrec.state.de.us
N/A
www. dep.state.fi. us/air
ganet.ganet.org/dnr/environ/branches/airprot/
smallbiz.html
N/A
N/A
www.commerce.state.il.us/dcca/menus/
business/env-home.htm
Usage During
Report Period


86




Set up '97,
active '98.
Web: 55,000
Unknown

1,180
Unknown


1,000
Comments Received


All comments on the home page are routed through the District's
media office. Feedback specific to the Small Business portion of the
home page is not readily available at this time. Overall, comments
on the web page have been positive.




About 1 ,200 users on bulletin board in 1 997. Phased out in 1 998
and replaced by home page.
Users have requested additional information to be added. In general,
the Department has received positive feedback.
N/R

CAP suggested that the SBAP web page have the capability of
recording the number of users who accessed the page. Also, they
believe it would be easier for the viewer to read a document on the
computer monitor instead of downloading the file and making a hard
copy. Web now has the capability of counting hits. The user can
adjust their Adobe Acrobat software to read the document instead
of downloading.
No comments received.


Comments from users indicate their appreciation in being able to
download permits from the web site.
N/A Not applicable  N/R No response

-------
                                                        TABLE E-7
                                   SBTCP ELECTRONIC BULLETIN BOARDS OR WEB PAGES


In the first table, bulletin board/web page addresses, usage statistics, and comments/feedback from users are listed.  In the second
table, types of information accessible through the site are shown.
Program
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Amador Cty
Antelope Valley
Bay Area
Butte Cty
Calaveras Cty
Colusa Cty
El Dorado Ctv
Bulletin Board or Web Page Address
www.adem.state.al.us
www.state.ak.us/local/akpages/ENV.CONSERV
/dsps/compasst/cao home. htm
www.adeq.state.az.us
www.maricopa.gov/envsvc/sbeap.htm
N/A
www.arb.ca.gov

www.mdaqmd.ca.gov
www.baaqmd.gov
www.dcn.davis.ca.us/~bluesky

www.dcn.davis.ca.us/~bluesky

Usage During
Report Period
N/R
No counter
for page
N/R
2,600

1,066,530*







Comments Received
N/R
No comments received.
Feedback very positive to this point.
Survey or evaluation - both client evaluations and the home page ask
for input on the page. These forms have just been changed or
added, so do not have any feedback yet. Sample permit will be
added very soon (auto, printers, dry cleaners, & dust control).

Comments: "Many thanks for your offer of the particulates brochure.
I would very much like to review this material. Please send a copy
to:...P.S. With all this great service you [ARB] are providing, I am
starting to feel good about paying my taxes."
"Thank you for your prompt response. I have contacted that number
and my questions have already been answered. If we could only
bottle that quality of customer service and your courtesy and apply
it world-wide, what a wonderful way of life. Thanks again."







   N/A Not applicable  N/R No response

-------
                                    TABLE E-6
                                    (Continued)
PROGRAM
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
SBO
800-452-4011 (S)
503-229-5778
717-772-8951
N/R
800-932-1000 (S)
800-819-9001 (N)
803-734-5909
800-GET-DENR*
800-734-3619 (N)
615-532-8012
800-447-2827 (N)
N/R
None
800-592-5482 (S)
804-698-4311
340-777-4577
360-407-7018
800-982-2474 (S)
304-558-1218
800-435-7287 (N)
307-777-7388
SBAP
800-452-4011 (S)
503-229-6147
800-772-4743 (S)
787-767-7025
None
800-819-9001 (N)
803-734-2765
605-773-3351
800-734-3619 (N)
615-532-8012
800-447-2827 (N)
800-270-4440 (N)
800-974-9559 (S)
802-241-3745
800-592-5482 (S)
804-698-4394
340-777-4577
800-622-4627 (S)
800-422-5623 x1 1 1 (S)
509-456-4727
360-438-8768 x111
360-407-6803
800-982-2474 (S)
304-558-1213
800-435-7287 (N)
307-777-7347
'Notes:

SD     7 state access in area.

-------
TABLE E-6
(Continued)
PROGRAM
Iowa
Kansas
Kentucky
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
SBO
800-351-4668 (N)
515-242-4761
800-357-6087 (N)
800-926-8111 (N)
None
800-259-2890 (S)
800-789-9802 (S)
800-633-6101 x4108 (S)
617-727-3260
None
800-985-4247 (S)
612-297-8615
800-725-6112 (N)
573-751-3222
800-433-8773 (N)
None
800-992-0900 x4670 (S)
702-687-4670x3162
800-837-0656 (S)
800-643-6090 (N)
800-810-7227 (N)
505-827-9685
800-STATE-NY (N)
212-803-2282/2283
(800-782-8369)
800-829-4841 (N)
800-755-1625 (N)
800-225-5051 (S)
614-728-3540
405-271-8425
SBAP
800-422-3109 (N)
319-273-8905
800-578-8898 (S)
800-562-2327 (N)

800-259-2890 (S)
800-789-9802 (S)
800-633-6101 xEPSC (S)
800-462-0444 (S)
617-727-3260
800-662-9278 (N)
800-657-3938 (S)
612-282-6143
800-725-6112 (N)
800-361-4827 (N)
573-526-6627
800-433-8773 (N)
None
800-992-0900 x4670 (S)
702-687-4670x3164
800-837-0656 (S)
609-292-3600
800-810-7227 (N)
505-827-9739
800-780-7227 (S)
518-457-9135
800-829-4841 (N)
EPIC: 888-268-2640 (N)
800-755-1625 (N)
614-644-4830
800-869-1400 (N)

-------
TABLE E-6
(Continued)
PROGRAM
North Coast
Northern Sierra
Northern Sonoma
Placer Cty
Sacramento Metro
San Diego Cty
San Joaquin Valley
San Luis Obispo Cty
Santa Barbara Cty
Shasta Cty
Siskiyou Cty
South Coast
Tehama Cty
Tuolumne Cty
Ventura Cty
Yolo-Solano
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
SBO











800-CUT-SMOG (S)




800-886-7689 (S)
303-692-2034
800-760-7036 (S)
302-739-6400
202-645-6093
850-414-8399
N/R
N/R
208-373-0497
888-EPA-1996 (S)
800-451-6027 x2-8598 (S)
317-232-8598
SBAP
707-443-3093
530-274-9360
707-433-5911
530-889-7130
916-386-6650
619-694-5106
209-497-1000
805-78 1-4AIR
805-961-8868
530-225-5674
530-841-4029
800-CUT-SMOG (S)
530-527-3717
209-533-5693
805-645-1412
530-757-3650
303-692-3175

302-739-6400
202-645-6093
800-722-7457 (N)



800-252-3998 (S)
800-451-6027 x2-8172 (S)
317-232-8172

-------
                                       TABLE E-6
                                HOTLINE INFORMATION
Accessibility of toll-free numbers are designated (N) for national or (S) for in-state only.
This table also includes numbers for all of the Air Pollution Control Districts in California.
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Amador Cty
Antelope Valley
Bay Area
Butte Cty
Calaveras Cty
Colusa Cty
El Dorado Cty
Feather River
Glenn Cty
Great Basin
Imperial Cty
Kern Cty
Lake Cty
Lassen Cty
Mariposa Cty
Mendocino Cty
Modoc Cty
Mojave Desert
Monterey Bay
SBO
800-533-2336 (N)
800-510-2332 (S)
907-269-7591
800-234-5677 x4337 (S)
602-207-4333


800-ARB-HLP2 (S)



















SBAP
800-533-2336 (N)
800-510-2332 (S)
907-269-7591
800-234-5677 x4337 (S)
602-207-4333
602-506-5150


209-223-6406
805-723-8070
41 5-749-4764
530-891-2882
209-754-6504
530-458-0590
530-621-6662
530-634-7659
530-934-6500
760-872-8211
760-339-4314
805-862-5250
707-263-7000
530-251-8110
209-966-5151
707-463-4354
530-233-6419
760-245-1661
408-647-941 1

-------
                                                                                           TABLE E-5

                                                                                          (Continued)


          One column written for KY Ready-Mixed Concrete Association Newsletter with circulation of 100.
                    10/97 • Division for Air Quality Requests Assistance from Kentucky Ready-Mixed Concrete Association

          Article published in Land. Air & Water with circulation of 13,000.
                    "Clean Air Act Assistance is 'Good Service"

Jefferson Cty. KY    As members of District Web Page panel, offered advice and submitted material designed to be understandable by the small business owner. Members of P2 Partnership of county environmental
                    services and regulators.  SBO designed RFP for SBTAP outside contractor and reviewed submissions.

LA       3 articles published in trade association newsletters. Other activities included: SBAP assisted permits with permitting reviews.  SBAP participated in planning the SBO/SBAP annual conference. SBAP
          represents 6 states in Region 6 EPA in national SBAP matters. SBAP attended professional training courses — permits, accident prevention, hazwoper refresher, hazardous waste, and solvent alternatives.
          Assisted in the development of the Best Management Practices Plan for shipbuilders.  Assisted EPA in evaluating an organization to develop and operate a Chemical Industry Complianca Assistance Center.


Ml       Data for FY October 1996-September 1997.

MN       1000 SBAP web page "hits' (exists as a sub-page of MPCA's home page).

MO       P2 assistance data included with Permit and  Compliance Assistance data.

BEP-UNR  Totals include assistance from Small Quantity Generator Hazardous Waste Grant, which accounts for the majority of their program activities but are not ancillary to the CAP.

NJ       1 survey of trade associations for CAP. For P2 Assistance, Regulatory Overview, and Permit and Compliance Assistance categories, the number of services and parsons reached are already included under
          the other categories.

NM       6 environmental assessments.

NY       SBO Brochures/Manuals/Info Packets: 6 industry-specific and an undetermined number of general info packages.
          SBAP Brochures/Manuals/Info Packets: 3 manuals and  19 fact sheets.

NC       676 general assistance by telephone, 22 referrals to other media for assistance » 697.

NO       A-Air;  0 = Water, RCRA, & Underground Storage Tanks combined; R—RCRA (hazardous waste); U = Underground Storage Tanks; W—Water (stormwater &NPDES discharge permits).

OH       SBO participated in OEPA Permit Advisory  Group. 112R group. Ohio Chemical Council CARE awards review panel, Cuyahoga Community College Small Business Environmental Assistance Program.
          SBAP participates in the following OEPA workgroups: MACT Implementation. Permit and Enforcement Policy,  112R Implementation, Non-Title V Fee Program.

OR       Other: 1 article about aqueous cleaning as an alternative to perchloroethylene solvent, which was published in Pollution Prevention Review magazine. Autumn 1997 edition.
          General note: Incoming calls are not tracked as hotline (toll free), long distance, or local calls. During this reporting period, all small business services were performed by the SBAP.


Rl        Data marked "*" represent total number of employees directly or indirectly affected.
          Other: 2 businesses received sales tax relief through the SBAP for using air pollution control equipment. Total number of employees affected equals 1090.

TX       Data for Meetings are included with Seminars, etc. Data for P2 Assistance included with On-site Visits.  Data for Regulatory Overview and Permit and Complianca Assistance  included with Hotline and On-
          site Visits.

VT       P2 is integrated into all Compliance Assistance Program activities.

VA       Produced and generated a closed-loop teleconference compliance workshop for Wood Furniture Manufacturers dealing with the Wood Furniture MACT. Partnering with the Manufacturing Technology Center
          located at Wytneville Community College, this was likely the first use of the Virginia Distance Learning Network for delivery of regulatory information to regulated facilities at selected Community College
          reception sites that geographically corresponded to the location of impacted facilities. The Network is a real-time, two-way interactive telecommunication system and provides the ability to use various
          types of presentation formats (overheads, computer-generated slides, 36mm  slides,  video tape. Internet, and  remote broadcast). This was an excellent tool and an excellent workshop and was very well
          received.

          On 12/5/97, provided "Internet Web Site Development  Training"  to sister states and EPA in Region  III.  This activity was a deliverable of Leadership Grant.  Representatives from EPA Region III, DC. and WV
          were present as well as the Compliance Advisory Board.

WV       36 conflict resolution meetings and calls, 38 financial inquiry calls, and 12 legislative meetings, all of which are  for all media combined.

Wl       Pam Christenson testified before the House subcommittee on HR96.  ISO  14000 survey of Wisconsin businesses.

WY       SBO Other: Peer match and cross talks with Western State SBO/SBAP offices in CA, CO, NV, UT, and MT.
          SBAP Other: WESTAR SBAP.

-------
                                                                                          TABLE E-5
                                                                                         (Continued)
Program
Virgin Islands
Washington
West VirginiaSBO
SBAP
Wisconsin
Wyoming SBO
SBAP
TOTAL*
Number of Service* Provided /Number of Bu*lne**e* or Individuate Reached
Hotflne
Con*

-/16940
10/10
170/148
1108/1108
167/167
60/60

Orwlte V1*H*
60/50
~/3666
12/12
44/30
32/32
22/87
1/76

Seminars,
Wortahop*.
SpeeHnji
Event*
6/6
17/619
16/370
4/160
62/3710
12/233
4/760

Meeting*

73/»
30/160
33/33
116/1168
7/85
20/176

BvQtintfr6ft(
MttJHiditi
Inffen^UPfi
Packet*
60/60
26/2068
8/46

-/27186
42/1 20OO
6/3366

Newiletter*

8/2900


4/4800
1/6000
1/6000

Mailing* »
Corretpondence
3587/3587
4/200
26/86
121/90
-/2006
17/357
6/300

P2
A*»i«tanc«
76/75
-/1 962
16/15

12/12
66/2OO
4/4

Information
Booth*

15/600
3/210
1/60
4/1860
2/260
1/200

Teleconference*

4/«


3/320
6/76
6/40

Pre**
R*l****»
&M»dl*
Coverage
10/10


2/160
16/-
42/10008
2I~

ftegnbrtory
Owrvtaw


24/24


11/260
2/2

Permit &
Gompflence
A**l*t*nce
6/6
-/2737
60/60

-/61 1
17/17
26/41

Other*


86/»

2/800
6/40
3/20

Totals do not reflect answers such as. "yes."  Figures such as 600 + are tallied as 600.


•Notes:
Maricopa County, AZ

South Coast, CA

CO
Internet home page - approximately 60 hits per week (rules, newsletters, guides, survey, etc.).

Other - Variances, language translations, financial.
          The Ombudsman was moved by CO Statute from the Office of Regulatory Reform to the CO Department of Public Health and Environment as of July 1. 1997. Records from the previous office are not
          available, because the entire office was dissolved. The new Ombudsman did not begin office until December 1, 1997.

GA       200 do/cleaning videos distributed.

IA        SBO and SBAP: radio interviews.

KS        SBO: assisted businesses in determining tf they already had a permit; status of permits (application received, on file. etc.).
          SBAP: 2749 web site visits.

KY        SBO Other technical assistance by phone.
          SBO and SBAP  Media Coverage: circulation estimate for statewide distribution.

          Publications prepared by KY Business Environmental  Assistance Program:

          Brochure - Air Quality Check-Up
          Newsletter- "BEAP BEAP- Vol. 2, No. 1,  Spring 1997

          Publications prepared by Air Quality Representative for Small Business:

          Five columns written and distributed to 12 state newsletters with circulation of 415.000 per mailing.
                   2/97 - Interview with Air Quality Division Director
                   3/97 - What's Ahead for Small Businesses?
                   6/97 - Description of Permitting by Minerals  Section. Division for Air Quality
                   9/97 • Information on Web Sites
                   11/97 - Title V Information

-------
TABLE E-5
(Continued)
Program
Ohio SBO
SBAP
Oklahoma
Oregon SBO
SBAP
PennsylvaniaSBO
SBAP
Puerto RicoSBO
SBAP
Rhode IslandSBO
SBAP
South Carolina
South Dakota
Tennessee
Texas •
Utah SBO
SBAP
Verniont SBO
SBAP
Virginia SBO
SBAP
Number of Service* Provided / Number of Bu*lne**e* or Individual* Reached
HotDne
Call*
312/250
128O/1OOO
1040/1O40



1043/660

yes


992/992

420/420
3175/3176
25/25
20/20

74/74
yes
320/320
On-tlte VI»h»
3/18
208/198
25/25

12/12
yes
11/11

yes

22/278'
26/35
12/12
110/110
118/118

50/50

9/9

1/1
S<6fn(ran,
Workshop*.
: Speaking
Event*
6/126
22/330
11/160

7/326
yes
7/160

yes
1/25
7/331
22/1357
1/30
105/2300
77/2293
1/15
7/130

8/135
3/450
15/357
Meeting*
185/280
20/20
12/23

47/437
yes
4/400

yes
95/260
2/6
60/100
1/30
86/611

26/65
20/30


6/63
53/--
Broohure*.
Manual*,
Information
Packet*
6/2000
12/4000
3/»

102/346
yes
4/7400

yes

4/300


7/800
19/~

240/240

2000/2000

ves
New*lettera
1/4000
4/16000


2/452

4/4800



4/14000
5/3350

6/16000
6/17760

2200/1800

1/1200


Mailing* &
Corre*pondenee
175/4775
270/500
1300/1300

678/578
yes
1/830

yes


78/78
1/16
1900/1900
18/21741
20/20
2400/2000

10/10
yes
ves
P2
16/20
yes


38/38
yes




119/4638*
65/65

110/110


5/10

•
yes
ves
Infonrurtion
Booth*
3/300
21-
3/52

1/100
yes





5/1172

5/530
2/1500
1/100


2/1700

2/600
Teleconference*


2/20

1/9





1/26


1/50


2/20



2/75'
Pre*»
Releate*
4 Media
.Coverage
26/
643603



2/111
yes





600/
600 +

4/270




2/3000

2/20000
Regulatory
Overview
yes
yes


3/3
yes





567/600

2300/
2300


10/10

9/9
yes
ves
Permit &
Compliance
A**l*tance

260/198
650/650

135/135
yes


yes

49/2711'
133/160
6/313



220/220

9/9
yes
ves
Other*




1/1




350/350
23/23
2/1090'









2/47

-------
TABLE E-5
(Continued)
Program
Mississippi
Missouri SBO
SBAP
Montana
Nebraska
Navada
Washoe Cty
Clark Cty
BEP-UNR*
Naw Hampshire
New JerseySBO
SBAP
Naw MexicoSBO
SBAP
New York SBO
SBAP
North Carolina
North Dakota '
Number of Service* Provided / Number oi Buttn***** or Individual* Reached
Hotflne
Can*
1800/1800

1671/1671
216/216

285/285
80/80

1222/1222
733/686
107/107
384/384


391/391
1226/1226
959/969
A 60/60
0180/180
On-ttte Vt*tt*
7/7

73/73
98/98
70/70
67/67
60/60

46/46
129/129



25/26

33/33
46/45
A1/1
R60/60
W12/12
U90/90
Seminar*,
Work* hop*.
Speaking
Event*
33/633

30/742
7/360
23/1301
12/200
6/126
20/600
20/1200
9/450
2/80
8/600

14/280
43/3204
21/1640
12/1120
A 1/76
R8/200
W1 6/2500
U5/126
MMtltlQV
8/5500

38/38
30/240
33/724
29/66
10/100

30/600
yes
1/36
8/180

32/»
61/--
18/--
26/240
W3/300
Brochure*,
Manual*,
fnfoniMllon
Packet*
10000/
10000

21-
6/1000
4/4146
4/404
2/400
300/300
9/3000
600+/
600 +

1000/1000

15/450
6/10167'
-/391 •
22/--'
30/50
A6/216
R2500/
26OO
W3/100
U960/950
Newsletter*
58000/
58000

4/~





3/3500
2/6000

2/260


2/5000


A 1/60
R4/900
W2/400
U 1/900
Mailing* a !
Comxpondence
24000/24000

25 1/--
10/2000

740/740
30/30
1500/1600
500/4000
yes

260/250

30/1247
2/5000

110/1101
A1000/1000
U600/500
P2
A**l*tano*
49/6000

•
76/300

16/26
5/6


yes

•

57-


•
R200/200
Infoirvuvtwin
Booth*
10/10000

10/--

2/3000 +

2/300
3/260
2/1200
yes

4/800

21-
10/6000 +
2/3000 +
2/600
W6/6000
Teleconference*
1/46


2/60
1/26
8/89



4/46

1/20

41-
M-
1/--
2/60
A3/10
P— JBM
riv**
R*l*me*
ft Media
CoMrage
41 4/
60000


21-


10/-

12/
600000


1/2000


61-


W2/~
U2/--
Regubrtory
Ov*rv<*w
49/6000


3/60

4/10
10/10

14/20
ye*

•

3/--


41/--

Permlt &
Compliance
A**l*tanc*
49/8000

1744/1744
160/300
70/70
70/107
800/600

870/907
yes

•

33/--
62/62
217/217
80/80
A6/6
R260/260
W4/4
U260/260
Other*











1/30

6/»


697/697


-------
TABLE E-5
(Continued)
Program
Illinois SBO
SBAP
Indiana SBO
SBAP
Iowa SBO
SBAP
Kansas SBO
SBAP
Kentucky SBO
SBAP
Jefferson County
Louisiana
Maine SBO
SBAP
Maryland SBO
SBAP
Massachusetts
Michigan SBO
SBAP
MinnesotaSBO
SBAP
Number of Service* Provided / Number of Businesses or Individual* Reached
Hotline
Call*
185/185
586/586

3471/3200
266/256

176/165
227/227
16/16
yes

yes
12/--
115/115

105/105

275/275
969/959
480/480
1967/1967
On-»ite Vlilt*



147/138
3/6
126/126

42/42
21/40
52/52
26/26
419/~

22/22

1/1
302/~
15/15
49/49
20/20
45/45
Seminar*,
Workshop*.
Speaking
Event*

51/1361

24/565
11/2OOO
21/1179
4/225
10/498
10/630
1 3/202
4/225
30/546
3/»
5/120

14/65

12/12
14/1230
1/~
49/--
Meetlng*
60/200
49/343

42/119
20/100
43/--
32/~
10/100
46/367
19/1323
16/--
9/»



10/45

100/100
Inc. in
on-site
24/--
48/--
Broohuret,
Manuals,
Information
Packet*

603/20630

9/3379
2/5000
31-
8/8000
-/24156

9/2000
1/200
1/--

2/1200

500/650

20/20
237/237
2/250
6/2050
Newsletter*

34/--

5/20000
6/12000
4/6600
4/2500
4/25000

1/4000
2/1200
4/2200



500/750



1/350
4/4000
Mailing* &
Correspondence

23/20000

226/226
2/5000

150/160

24/24
1 8/8000
2/30


128/128

500/600

50/50
119/119
yes
yes
P2
A**l*tance

12/12

220/200






122/122


45/45

25/50




ves
Information-
Booth*
3/300
11/7300

2/160
3/300
21-
3/226
4/--
2/200
6/1100

4/400

7/2020

3/250



61-
12/--
Teleconference*

1/70


3/--
10 + /--
1/--
3/76
1/10
1/1
9/6








1/--
6/--
Prei*
Releases
& (Media
Coverage



2/state of
IN


3/--
21-
71
2090850*
S/
2090850*



1/1




2/2

22/87500
Regulatory
Overview

10/600


3/--



7/92
24/155
24/--










PermKS.
Compliance
Assistance
40/40
102/102

4/4
266/256
1317/1317


1/40
76/76
25/25
419/419

81/81

35/35


896/896


Other*

790/790


2/10000
1/5000
6/5
21 79/
2179
81-

*
3/~








1/1000

-------
                                                             TABLE E-5
                                                      OUTREACH ACTIVITIES

Programs may tally their statistics separately for their SBO and SBAP, or they may combine their statistics for both functions.  Programs that
tally their statistics separately are indicated.  "Other" activities are described in the Notes section below.
Program
Alabama SBO
SBAP
Alaska
Arizona
Maricopa Cry
Arkansas
California
Kerns Cry
South Coast
Colorado SBO '
SBAP
Connecticut
Delaware
District of
Columbia '
Florida
Georgia
Hawaii
Idaho SBO
SBAP
Number of Service* Provided / Number of Butlnesse* or Individuals Reached • '"•
Hotline
Coll.
1180/1180

662/662
780/780
700/700

5277/5277

1924/1927

1900/1900
350/350
180/--
20/20
208/208
450/450
N/R
yes
ves
On-rite Vrifta


16/16
12/12
95/95
60/50
2780/3200 +
93/--
179/179

80/80
15/15
30/--
40/40
2/2
6/7



Seminar*,
Workshops.
Speaking
Eventt
16/1080
4/160
18/914
48/1800
6/90
1/74
200 + /--

10/1000O

8/350
31/980
10/»
1/200 +
6/120
20/300

yes

Meeting*

6/35
61/161

16/76
6/80


44/160

40/400
20/1200
yes

20/20O
70/200

yes
ves
Brochure*.
Manuals.
Information
Packets
2/600

8/267
10/7000
21-
1/100
10000 + /
16OOO +
-/69
500O/-

1/900
1600/1500
10O/»
»/40
831/831
12/10000



Newsletters

2/200
4/130OO
3/120OO
2/7000






1/1000



2/7000



Mailing. &
Correspondence
26/25
4/800
41/--

65/312
8/700
150 + /~

26/26

150/150
30/1 3724


46/46
20/20

yes
ves
P2
Assistance


247/247
24/24
116/130
8/8


47/230OO

60/60
yes/50


3/3
11/11

yes
ves
Information
Booths

2/160
1/10
6/1 OOO

1/300
50/26000 +

23/16300

1/30
yes/300


1/--


yes

Teleconference*



2/160



--/66


5/40



3/--
2/30

yes

Prat*
Release*
& Media
Coverage


21-
5/--
21-






31-



1/1000



Regulatory
Overview

6/30
3/298

21-
3/60
600 + /
500 +

416/416


yes/1200


1/1
2/300



Permit & .
Compliance
A**l*tance

39/39
208/208
63/63
116/115
8/8
1600 + /
1600 +

637/537

1 300/1 300
yes/60
30/--

60/50
13/13


ves
Other*




2600/--



430/430






200/400




-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
                                                           NUMBER	OF	ASSISTS
    STATE           INDUSTRY SECTOR                           GENERAL     ON-SITE     TOTAL
h:\public\epa507\97sbtcp97.xlw                          18

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
WV
wv
WV
wv
wv
wv
wv
wv
wv
wv
wv
wv
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
WY
Yolo Solano, CA
Yolo Solano. CA
Yolo Solano, CA
Yolo Solano, CA
INDUSTRY SECTOR
Asphalt
Attorney/Consultant/Engineer
Auto/Motor Vehicle Dealers & Equipment
Concrete/Aggregate
Crushed Stone Products/Sand & Gravel
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Manufacturing, Misc.
Other
Plumbing/HVAC
Printing/Graphic Arts
Sawmills/Logging/Wood Products
Agriculture/Farming/Crop Services
Asbestos/Remediation
Asphalt
Auto/Body Maintenance, Repair, Refinishing
Concrete/Aggregate
Construction/Contractor
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Food/Beverage Products & Processing
Foundry /Smelter, Forging, Casting
Government
Hospitals/Medical Health Services
Leather/Fur
Mining (Metal & Coal)
Paints & Painting/Coatings
Petroleum/Gas Products/Storage/Pipelines
Plumbing/HVAC
Printing/Graphic Arts
Recycling
Repair, Misc.
Sawmills/Logging/Wood Products
Utilities
Auto/Body Maintenance/Repair/Refinishing
Dry Cleaners/Laundry Services
Gasoline Distribution (wholesale/retail)
Other
NUMBER
GENERAL
1
17
8
16
2
64
18
19
44
1
1
15
3
1
1
31
1
3

1

1
3
12

6
2
3
6
1


4
1
10

20
60
OF
ON-SFTE



1

37

2
10


3
1


7
1
4
1

3
1
2
4
1
3
1
4

3
2
2
5
1
10
19
35
40
ASSISTS
TOTAL
1
17
8
17
2
101
18
21
54
1
1
18
4
1
1
38
2
7
1
1
3
3
5
16
1
9
3
7
6
4
2
2
9
2
20
19
55
1OO
h:\public\epa5O7\97sbtcp97.xlw
                                               17

-------
                                       APPENDIX E-4
                INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
VA
Ventura Cty. CA
VI
VI
VI
VI
VI
VI
VI
VI
VT
VT
VT
VT
VT
VT
VT
VT
VT
VT
WA
WA
WA
WA
WA
WA
WA
WA
WA
WA
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
Wl
INDUSTRY SECTOR
Utilities
Other
Auto/Body Maintenance, Repair, Refinishing
Construction/Contractor
Dry Cleaners/Laundry Services
Gasoline Distribution (wholesale/retail)
Paints & Painting/Coatings
Plastics Manufacturing/Products
Plumbing/HVAC
Printing/Graphic Arts
Auto/Motor Vehicle Dealers & Equipment
Boat Manufacturing
Construction/Contractor
Food/Beverage Products & Processing
Foundry/Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Rnishing
Printing/Graphic Arts
Recreation Products & Services
Textiles & Apparel
Transport Services
Auto/Body Maintenance, Repair, Refinishing
Boat Manufacturing
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
• Gasoline Distribution (wholesale/retail)
Landfill/Landfill Gas
Mining (Metal & Coal)
Other
Paper Manufacturing & Products
Plastics Manufacturing/Products
Attorney/Consultant/Engineer
Auto/Body Maintenance, Repair, Refinishing
Chemicals/Products
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Food/Beverage Products & Processing
Foundry/Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Finishing
Government
Hospitals/Medical Health Services
Manufacturing, Misc.
Metal Fabricating/Finishing
Mining (Metal & Coal)
Organizations/Associations
Other
Printing/Graphic Arts
Transport Services
Utilities
NUMBER
GENERAL
3
60
10
6
16
20
10
2
5
15
2

1
3
3


1


6
3
2
2
27
1
1
2
1
2
156
110
6
31
16
9
4
45
121
3
165
28
22
62
1,105
79
5
3
OF
ON-SITE

20
10
6

20
10
2
5
8
1
1


1
1
1

1
1













3
1
1
1
3

1
3
2


1
3
4
1
ASSISTS
TOTAL
3
80
20
12
16
40
20
4
10
23
3
1
1
3
4
1
1
1
1
1
6
3
2
2
27
1
1
2
1
2
156
110
6
34
17
10
5
48
121
4
168
30
22
62
1,106
82
9
4
h:\public\epa507\97sbtcp97.xlw
                                              16

-------
                                        APPENDIX E-4
                INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
TN
TN
TN
TN
TN
TN
TN
TN
TN
Tuolumne, CA
TX
TX
TX
TX
TX
TX
TX
TX
UT
UT
UT
UT
UT
UT
UT,
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
VA
INDUSTRY SECTOR
Electroplating/Chroma Hating
Furniture Manufacturing/Repair/Wood Finishing
Government
Metal Fabricating/Finishing
Other
Plumbing /HVAC
Printing/Graphic Arts
Recycling
Schools
N/R
Auto/BodyMaintenance, Repair, Refintshing
Chemicals/Products
Dry Cleaners/Laundry Services
Foundry/Smelter, Forging, Casting
Metal Fabricating/Finishing
Other
Printing/Graphic Arts
Sawmills/Logging/Wood Products
Auto/BodyMaintenance, Repair, Refinlshlng
Concrete/Aggregate
Dry Cleaners/Laundry Services
Electroplating/Chrome Hating
Furniture Manufacturing/Repair/Wood Finishing
Manufacturing, Misc.
Printing/Graphic Arts
Agriculture/Farmlng/Crop Service
Attorney/Consultant/Engineer
Auto/Body Maintenance, Repair, Refinishing
Auto/BodyMaintenance, Repair, Refinishing
Chemicals/Products
Construction/Contractor
Oegreasers
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Food/Beverage Products & Processing
Foundry/Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Finishing
Grains/Grain Elevator
Hospitals/Medical Health Services
Incinerators
Machine Shops
Manufacturing, Misc.
Other
Plastics Manufacturing/Products
Printing/Graphic Arts
Research & Testing Facilities/Laboratories
Sawmills/Logging/Wood Products
Textiles & Apparel
NUMBER
GENERAL
31
1,200
79
52
166
21
400
113
25

368
39
167
96
180
2,091
31
203
17
18
4
24
60
295
30
4
10
5
4
27
1
3
73
4
2
6
41
1
5
5
1
1
105
1
10
1
4
3
OF ASSISTS
ON-SITE TOTAL
3 34
21 1,221
79
4 56
46 212
7 28
15 415
113
25

24 392
1 40
40 207
3 99
2 182
29 2,120
31
19 222
17
1 19
4
4 28
6 66
295
30
4
10
5
4
27
1
3
73
4
2
6
41
1
5
5
1 2
1
105
1
10
1
4
3
h:\public\epa5O7\97sbtcp97.xlw
                                               15

-------
                                       APPENDIX E-4
                INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Luis Obispo, CA
San Luis Obispo, CA
San Luis Obispo, CA
San Luis Obispo, CA
San Luis Obispo, CA
San Luis Obispo, CA
San Luis Obispo, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
Santa Barbara, CA
SC
SC
SC
SC
SC
SC
SC
SC
SD
SO
SD
SO
SD
SD
South Coast, CA
South Coast, CA
South Coast, CA
South Coast, CA
South Coast, CA
South Coast, CA
TN
TN
INDUSTRY SECTOR
Other
Paints & Painting/Coatings
Paper Manufacturing & Products
Petroleum/Gas Producta/Storage/Pipellnes
Mastics Manufacturing/Products
Printing/Graphic Arts
Sawmills/Logging/Wood Products
Auto/Body Maintenance/Rapair/Retlnishlng
Boilers
Dry Cleaners/Laundry Services
Gasoline Distribution (wholesale/retail)
Metal Fabricating/Finishing
Other
Printing/Graphic Arts
Asbestos/Remediation
Attorney/Consultant/Engineer
Auto/Body Maintenance/Repair/Ftefinlshlng
Chemicals/Products
Communications
Dry Cleaners/Laundry Services
Engines & Turbines
Gasoline Distribution (wholesale/retail)
Government
Other
Petroleum/Gas Producta/Storage/Pipelines
Private Citizens
Chemicals/Products
Concrete/Aggregate
Cotton Gins
Dry Cleaners/Laundry Services
Manufacturing, Misc.
Other
Saw Mills/Logging/Wood Products
Textiles & Apparel
Aerospace
Chemicals/Products
Dry Cleaners/Laundry Services
Electroplating/Chrome Rating
Furniture Manufacturing/Repair/Wood Finishing
Landfills/Landfill Gas
Auto/Body Malntenance/Repalr/Refinishing
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Gasoline Distribution (wholesale/retail)
Printing/Graphic Arts
Sawmills/Logging/Wood Products
Auto/BodyMaintenance, Repair, Refinishlng
Dry Cleaners/Laundry Services
NUMBER
GENERAL
244
129
80
119
16
37
60
10
3
2
65
1
42
1
3
15
2
15
1
2
1
9
23
28
5
127
1
4
3
28
11
121
3
2
132
10


1
160
300
60
15
1O
100
30
13
200
OF
ON-SITE
4
1
5


5
1
14
9
5
50
4
36
2














1


15
2



10
2

1
100
10
10
2
20
30
9
5
ASSISTS
TOTAL
248
130
85
119
16
42
61
24
12
7
116
5
78
3
3
15
2
15
1
2
1
9
23
28
5
127
1
4
4
28
11
136
5
2
132
10
10
2
1
161
400
60
25
12
120
60
22
205
h:\public\epa507\97sbtcp97.xlw
14

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PR
PR
PR
PR
Rl
Rl
Rl
Rl
Rl
Rl
Rl
Rl
Rl
Rl
Sacramento, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
San Joaquin, CA
INDUSTRY SECTOR
Manufacturing, Misc.
Metal Fabricating/Finishing
Mining (Metal & Coal)
Organizations/Associations
Other
Paper Manufacturing & Products
Personal Services
Petroleum/Gas Products/Storage/Pipelines
Printing/Graphic Arts
Repair, Misc.
Restaurants
Retail/Wholesale Trade
Rubber Manufacturing/Products
Sawmills/Logging/Wood Products
Schools
Stone/Clay/Glass
Textiles & Apparel
Transport Services
Transportation Equipment
Utilities
Auto/Body Maintenance, Repair, Refinishing .
Dry Cleaners/Laundry Services
Other
Printing/Graphic Arts
Auto/BodyMaintenance, Repair, Refinishing
Boat Manufacturing
Electroplating/Chrome Rating
Foundry/Smelter, Forging, Casting
Furniture Manufacturing/ Repair/Wood Finishing
Hotels/Motels
Manufacturing, Misc.
Other
Plastics Manufacturing/Products
Printing/Graphic Arts
Other
Attorney/Consultant/Engineer
Auto/Body Maintenance/Repair/Refinishing
Boat Manufacturing
Concrete/Aggregate
Construction/Contractor
Crushed Stone Products/Sand & Gravel
Dry CleanersLaundry Services
Electronics/Electric Equipment & Repair
Food/Beverage Products & Processing
Gasoline Distribution (wholesale/retail)
Government
Grains/Grain Elevators
Metal Fabricating/Finishing
NUMBER
GENERAL
13
70
1
31
87
10
24
23
6
9
2
23
11
16
14
12
7
9
6
10
SO
50
30
10
35
2
3
1

45

31
2
59

150
130
4
35
79
21
37
9
228
219
101
135
15
OF
ON-SITE
1
2










1
1




1

30
20
15
5
18

3
2
1

4
11

2


5


2



3
6
4
5
1
ASSISTS
TOTAL
14
72
1
31
87
10
24
23
6
9
2
23
12
17
14
12
7
9
7
10
80
70
45
15
53
2
6
3
1
45
4
42
2
61
385
150
135
4
35
81
21
37
9
231
225
105
140
16
h:\public\epa507\979btcp97.xlw
                                               13

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OH
OK
OK
OK
OK
OK
OK
OK
OK
OK
OK
OK
OK
OK
OR
OR
OR
OR
OR
OR
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
PA
INDUSTRY SECTOR
Foundry/Smelter, Forging, Casting
Gasoline Distribution (wholesale/retail)
Grains/Grain Elevators
Machine/Equipment Manufacturing/Repair
Metal Fabricating/Finishing
Organizations/Associations
Other
Printing/Graphic Arts
Rubber Manufacturing/Products
Sawmills/Logging/Wood Products
Schools
Stone/Clay/Glass
Auto/Body Maintenance, Repair, Refinishing
Electronics/Electric Equipment/Repair
Electroplating/Chrome Hating
Foundry/Smelter, Forging, Casting
Metal Fabricating/Finishing
Other
Paints & Painting/Coatings
Petroleum/Gas Products/Storage/Pipelines
nasties Manufacturing/Products
Printing/Graphic Arts
Sawmills/Logging/Wood Products
Stone/Clay/Glass
Utilities
Auto/Body Maintenance, Repair, Refinishing
Degreasers
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Furniture Manufacturing/Repair/Wood Finishing
Recycling
Agricurture/Farming/Crop Service
Analytical/Medical Instruments
Auto/Body Maintenance, Repair, Refinishing
Business Services
Chemicals/Products
Communications
Construction/Contractor
Electronics/Electric Equipment/Repair
Food/Beverage Product a & Processing
Foundry/Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Finishing
Gasoline Distribution (wholesale/retail)
'Government
Hospitals/Medical Health Services
Hotels/Motels
Leather/Fur
Machine/Equipment Manufacturing & Repair
NUMBER
GENERAL
4
7
2
34
32
18

10
5
18
1
9


10
9
52
1,040
1
11

22
10
7
3
6
8
9
4
22
24
2
3
35
17
38
1
20
10
39
10
24
7
1
6
1
1
51
OF
ON-SITE
4
2
2
12
20

17
4
5
15

12
5
1
1

9

1

2
2
4



1


2



1




1
1

2






ASSISTS
TOTAL
8
9
4
46
52
18
17
14
10
33
1
21
5
1
11
9
61
1,040
2
11
2
24
14
7
3
6
9
9
4
24
24
2
3
36
17
38
1
20
11
40
10
26
7
1
6
1
1
51
h:\public\epa507\97sbtcp97.xlw                         12

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
NV
NV
NV
NV
NV
NV
NV
NV
NV
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
NY
OH
OH
OH
OH
INDUSTRY SECTOR
Real Estate
Recreation Products/Services
Recycling
Repair. Misc.
Retail/Wholesale Trade
Stone/Clay/Glass
Transit (passenger)
Transport Services
Utilities
Asphalt
Attomey/Consultant/Englneer
Auto/Body Maintenance, Repair, Refinishing
Business Services
Construction/Contractor
Dairy /Feed lots/Livestock
Degreaser
Dry Cleaners/Laundry Services
Electronics/Electric Equipment/Repair
Electroplating/Chrome Rating
Food/Beverage Products & Processing
Foundry/Smelter, Forging, Casting
Gasoline Distribution (wholesale/retail)
Government
Hospitals/Medical Health Services
Incinerators
Leather/Fur
Machine Shop
Manufacturing, Misc.
Metal Fabricating/Finishing
Organizations/Associations
Other
Paints & Painting/Coatings
Personal Services
Petroleum/Gas Products/Storage/Pipelines
Pharmaceutical
Plastics Manufacturing/Products
Printing/Graphic Arts
Private Citizens
Repair, Misc.
Research & Testing Facilities/Laboratories
Retail/Wholesale Trade
Textiles & Apparel
Transport Services
Utilities
Attomey/Consultant/Engineer
Auto/Body Maintenance, Repair, Refinishing
Chemicals/Products
Dry Cleaners/Laundry Services
NUMBER
GENERAL
10
10
7
2
4
2
1
2
5
10
269
188
3
8
3
19
211
20
39
11
2
47
66
1
50
1
6
85
9
78
150
167
2
10
5
19
89
30
4
6
2
1
2
4
2
17
3
85
OF ASSISTS
ON-SITE TOTAL
10
1 11
2 9
2
4
2
1
2
5
10
269
1 189
3
8
3
19
16 227
20
2 41
1 12
2
47
66
1
50
1
6
5 90
1 10
78
150
6 173
2
1 11
5
19
89
30
4
6
2
1
2
4
2
14 31
2 5
85 170
h:\public\epaS07\97sbtcp97.xlw
                                               11

-------
                                       APPENDIX E-4
                INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NM
NM
NM
NM
NM
NM
NM
NM
NM
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
NV
INDUSTRY SECTOR
Pharmaceuticals
Plastics Manufacturing/Products
Plumblng/HVAC
Printing/Graphic Arts
Real Estate
Repair, Misc.
Research & Testing Facilities/Laboratories
Restaurants
Sawmills/Logging/Wood Products
Schools
Stone/Clay/Glass
Transport Services
Concrete/Aggregate
Construction/Contractor
Crushed Stone Products/Sand & Gravel
Dry Cleaners/Laundry Services
Electronics/Electric Equipment/Repair
Foundry/Smelter, Forging, Casting
Manufacturing, Misc.
Petroleum/Gas Products/Storage/Pipelines
Sawmills/Logging/Wood Products
Agriculture/Farming/Crop Service
Asbestos/Remediation
Attorney/Consultant/Engineer
Auto/Body Maintenance, Repair, Reflnlshing
Auto/Motor Vehicle Dealers & Equipment
Business Services
Construction/Contractor
Crushed Stone Products/Sand & Gravel
Dry Cleaners/Laundry Services
Electronics/Electric Equipment/Repair
Electroplating/Chrome Plating
Foundry/Smelter, Forging, Casting
Furniture Manufacturlng/Repair/Wood Finishing
Gasoline Distribution (wholesale/retail)
Government
Landfills/Landfill Gas
Machine/Equipment Manufacturing & Repair
Manufacturing, Misc.
Mining (Metal & Coal)
Paints & Painting/Coatings
Personal Services
Petrolaum/Gas Products/Storage/Pipelines
Pharmaceuticals
Plastics Manufacturing/Products
Plumblng/HVAC
Printing/Graphic Arts
Private Citizens
NUMBER
GENERAL
3
26
14
26
2
1
2
5
1
12
2
1
1
2
6
11
1
1
6
3
354
2
2
61
8
21
4
24
11
19
1
3
1
1
40
61
6
4
7
30
2
5
11
1
7
1
6
282
OF ASSISTS
ON-SITE TOTAL
3
26
14
26
2
1
2
5
1
12
2
1
1
1 3
2 8
3 14
1 2
1 2
1 7
1 4
354
1 3
2
61
8
10 31
4
8 32
7 18
12 31
1
3
1
1
20 60
4 55
2 8
4
7
11 41
2
5
2 13
1
4 11
1
6
10 292
h:\publlc\epa507\97abtcp97.xlw
10

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
NC
NC
NC
NO
ND
ND
ND
ND
ND
ND
ND
ND
ND
ND
ND
ND
ND
NE
NE
NE
NE
NE
NE
NE
NE
NE
NE
NH
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
NJ
INDUSTRY SECTOR
Private Citizens
Rubber Manufacturing/Products
Sawmill/Logging/Wood Products
Aerospace
Auto/Body Maintenance, Repair, Refinishing
Concrete/Aggregate
Degreasers
Dry Cleaners/Laundry Services
Electroplating/Chrome Hating
Furniture Manufacturing, Repair, Refinishing
Gasoline Distribution (wholesale/retail)
Incinerators
Landfills/Landfill Gas
Manufacturing, Misc.
Printing/Graphic Arts
Recycling
Waste/Waste Hauling
Auto/Body Maintenance, Repair, Refinishing
Concrete/Aggregate
Dairy /Feedlots/Livestock
Dry Cleaners/Laundry Services
Furniture Manufacturing/Repalr/Wood Finishing
Government
Grains/Grain Elevators
Metal Fabricating/Finishing
Mining/Quarrying
Printing/Graphic Arts
Auto/Body Maintenance, Repair, Refinishing
Agriculture/Farming/Crop Service
Asphalt
Attorney/Consultant/Engineer
Auto/Body Maintenance, Repair, Refinishing
Auto/Motor Vehicle Dealers & Equipment
Boat Manufacturing
Chemical/Products
Construction/Contractor
Dry Cleaners/Laundry Services
Food/Beverage Products & Processing
Foundry /Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Finishing
Gasoline Distribution (wholesale/retail)
Machine/Equipment Manufacturing & Repair
Manufacturing, Misc.
Metal Fabricating/Finishing
Mining (Metal & Coal)
Other
Personal Services
Petroleum/Gas Products/Storage/Pipelines
NUMBER
GENERAL
162
3
12
1
175
3
2
27
3
30
225
70
4
45
1
10
2
20
12
33
5
4
35
27
6
4
25
500
8
2
83
27
3
5
19
10
53
3
3
2
4
13
1
31
9
4
2
7
OP
ON-SITE

1
4
1
25
1

10


90


5


2
16
5
8
2
3
12
10
8
2
4
105




















ASSISTS
TOTAL
162
4
16
2
200
4
2
37
3
30
315
70
4
SO
1
10
4
35
17
41
7
7
47
37
14
6
29
605
8
2
83
27
3
5
19
10
53
3
3
2
4
13
1
31
9
4
2
7
h:\publicVepa507\97sbtcp97.xlw

-------
                                       APPENDIX E-4
                INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
MO
MO
MO
MO
MO
MO
Mojave Desert, CA
Mojave Desert, CA
Mojave Desert, CA
Mojave Desert, CA
Mojave Desert, CA
Mojave Desert, CA
Mojave Desert, CA
Mojave Desert, CA
Mojave Desert, CA
Monterey Bay, CA
Monterey Bay, CA
Monterey Bay, CA
Monterey Bay, CA
Monterey Bay, CA
Monterey Bay, CA
Monterey Bay, CA
MS
MS
MS
MS
MT
MT
MT
MT
MT
MT
MT
N. Sonoma, CA
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
NC
INDUSTRY SECTOR
Stone/Clay/Glass
Textiles & Apparel
Transport Services
Transportation Equipment
Utilities
Veterinarians
Agriculture/Farming/Crop Service
Asbestos/Remediation
Asphalt
Concrete/Aggregate
Dry Cleaners/Laundry Services
Gasoline Distribution (wholesale/retail)
Metal Fabricating/Finishing
Mining (Metal & Coal)
Sawmills/Logging/Wood Products
Concrete/Aggregate
Construction/Contractor
Dry Cleaners/Laundry Services
Food/Beverage Products & Processing
Gasoline Distribution (wholesale/retail)
Paints & Painting/Coatings
Plastics Manufacturing/Products
Auto/Body Maintenance/Repair/Refinishing
Dry Cleaners/Laundry Services
Furniture Manufacturing/Repalr/Wood Finishing
Printing/Graphic Arts
Auto/Body Maintenance, Repair, Refinishing
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Gasoline Distribution (wholesale/retail)
Manufacturing, Misc.
Printing/Graphic Arts
Recycling
N/R
Asphalt
Attomey/Consuttant/Engineer
Boat Manufacturing
Chemicals/Products
Concrete/Aggregate
Cotton Gins
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Furniture Manufacturing/Repair/Wood Finishing
Grains/Grain Elevators
Metal Fabricating/Finishing
Other
Plastics Manufacturing/Products
Printing/Graphic Arts
NUMBER
GENERAL
30
3
21
13
10O
1
14
25
3
4
46
20
18
11
4







49
49
49
49
232
34
6

35
58


2
298
12
5
3
3
6
8
20
4
22
221
2
3
OF
ON-SITE
1

1
1
4

1
20
5
3
46
36
32
3
3
17
60
56
9
509
277
13
1
3
1
2
61
15
2
6
10
2
2

1

5
1
3
1
2
3
10
2
5
3
2
2
ASSISTS
TOTAL
31
3
22
14
104
1
15
45
8
7
92
55
SO
14
7
17
6O
56
9
509
277
13
50
52
50
51
293
49
8
6
45
60
2

3
298
17
6
6
4
8
11
30
6
27
224
4
5
h:\public\epa507\97sbtcp97.xlw

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
Ml
MN
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
MO
INDUSTRY SECTOR
Personal Services
Does not track this Information
Agrlcutture/Farmlng/Crop Services
Airports/Air Transportation
Analytical/Medical Instruments
Asphalt
Attomey/Consultant/Engineer
Auto/Body Maintenance, Repair, Reflnlshing
Auto/Motor Vehicle Dealers & Equipment
Boat Manufacturing
Business Services
Chemicals/Products
Communications
Concrete/Aggregate
Construction/Contractor
Crushed Stone Products/Sand & Gravel
Dairy/Feedlots/LJvestock
Dry Cleaners/Laundry Services
Electronics/Electric Equipment/Repair
Engines & Turbines
Food/Beverage Products & Processing
Foundry/Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Finishing
Gasoline Distribution (wholesale/retail)
Grains/Grain Elevators
Hospitals/Medical Health Services
Leather/Fur
Machine/Equipment Manufacturing & Repair
Manufacturing, Misc.
Metal Fabricating/Finishing
Mining (Metal & Coal)
Organizations/Associations
Other
Paints & Painting/Coatings
Paper Manufacturing & Products
Personal Services
Petroleum/Gas Products/Storage/Pipelines
Pharmaceuticals
Plastics Manufacturing/Products
Plumbing/HVAC
Printing/Graphic Arts
Private Citizens
Recreation Products/Services
Repair, Misc.
Retail/Wholesale Trade
Rubber Manufacturing/Products
Sawmills/Logglng/Wood Products
Schools
NUMBER
GENERAL
101

20
2
1
13
511
3
27
4
5
46
1
40
26
50
3
78
34
4
20
44
29
10
21
14
4
59
29
33
2
17
4
22
26
5
44
5
44
4
56
2
2
2
4
17
99
16
OF ASSISTS
ON-SITE TOTAL
101

20
2
1
13
3 514
3
27
4
2 7
45
1
3 43
26
2 52
3
3 81
34
4
3 23
3 47
7 36
10
21
1 15
4
3 62
29
1 34
2
17
4
1 23
6 32
1 6
44
5
1 45
4
6 62
2
2
2
1 5
17
18 117
1 17
h:\publlc\epa507\97sbtcp97.xlw

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
LA
MA
MA
MA
MA
MA

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
INDUSTRY SECTOR
Chemicals/Products
Communications
Concrete/Aggregate
Construction/Contractor
Crushed Stone Products/Sand & Gravel
Dairy/Feedlots/Livestock
Dry Cleaners/Laundry Services
Electronics/Electric Equipment/Repair
Food/Beverage Products & Processing
Foundry/Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Finishing
Furniture Manufacturing/Repair/Wood Finishing
Gasoline Distribution (wholesale/retail)
Government
Grains/Grain Elevators
Hospitals/Medical Health Services
Hotels/Motels
Leather/Fur
Machine/Equipment Manufacturing & Repair
Manufacturing, Misc.
Metal Fabricating/Finishing
Mining (Metal & Coal)
Organizations/Associations
Other
Paints & Painting/Coatings
Paper Manufacturing & Products
Personal Services
Petroleum/Gas Products/Storage/Pipelines
Pharmaceuticals
Plastics Manufacturing/Products
Plumbing/HVAC
Printing/Graphic Arts
Private Citizens
Real Estate
Recreation Products & Services
Repair, Misc.
Research & Testing Facilities/Laboratories
Restaurants
Retail/Wholesale Trade
Rubber Manufacturing/Products
Sawmills/Logging/Wood Products
Schools
Stone/Clay/Glass
Textiles & Apparel
Transit (passenger)
Transport Services
Transportation Equipment
Utilities
NUMBER
GENERAL
16
12
8
29

4
67
68
3
8
1
1
3
18

62
1
3
4
4
108
6
38
14
2

3
49
1
11
9
2
7

1
5
2
2
6
2
5
5
3
1
3
3
3
4
OF
ON-SITE
7
4
7
13
2

21
1
3
7
1
3

3
2
86

1


79

1
4

1

32

13

1

1

5
2
1
2

3

1
1
1
3
3

ASSISTS
TOTAL
23
16
15
42
2
4
88
69
6
15
2
4
3
21
2
148
1
4
4
4
187
6
39
18
2
1
3
81
1
24
9
3
7
1
1
10
4
3
8
2
8
5
4
2
4
6
6
4
h:\public\epa5O7\97sbtcp97.xlw

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KS
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
KY
LA
LA
LA
LA
LA
LA
LA
LA
LA
INDUSTRY SECTOR
Hospitals/Medical Health Services
Machine/Equipment Manufacturing & Repair
Manufacturing, Misc.
Metal Fabricating/Finishing
Mining (Metal & Coal)
Organizations/Associations
Personal Services
Petroleum/Gas Products/Storage/Pipelines
Printing/Graphic Arts
Retail/Wholesale Trade
Rubber Manufacturing/Products
Sawmills/Logging/Wood Products
Schools
Stone/Clay/Glass
Textiles & Apparel
Transport Services
Transportation Equipment
Utilities
Agriculture/Farming/Crop Service
Asphalt
Auto/Body Maintenance/Repair/Refinishing
Auto/Motor Vehicle Dealers & Equipment
Boat Manufacturing
Concrete/Aggregate
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Furniture Manufacturing/Repair/Wood Finishing
Machine/Equipment Manufacturing & Repair
Manufacturing, Misc.
Metal Fabricating/Finishing
Personal Services
Petroleum/Gas Products/Storage/Pipelines
Plastics Manufacturing/Products
Printing/Graphic Arts
Retail/Wholesale Trade
Rubber Manufacturing/Products
Sawmills/Logging/Wood Products
Stone/Clay/Glass
Transportation Equipment
Aerospace
Agriculture/Farming/Crop Services
Analytical/Medical Instruments
Asphalt
Attomey/Consultant/Engineer
Auto/Body Maintenance/Repair/Refinishing
Auto/Motor Vehicle Dealers & Equipment
Boat Manufacturing
Business Services
NUMBER
GENERAL
143
3,847
1,325
2,352
5
7
828
524
6,928
1,332
451
1,119
32
826
575
800
482
332





















1
4
2
2
39
22
5
93
1
OF
ON-StTE

7

3
2

1

3




2

1
1

1
2
5
2
1
5
3
1
4
1
1
2
1
1
2
3
1
2
3
1
1

7
2
4
5
9
4
71
3
ASSISTS
TOTAL
143
3,854
1,325
2,355
7
7
829
524
6,931
1,332
451
1,119
32
828
575
801
483
332
1
2
5
2
1
5
3
1
4
1
1
2
1
1
2
3
1
2
3
1
1
1
11
4
6
44
31
9
164
4
h:\public\epa507\97sbtcp97.xlw

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
ID
IL
IL
IN
IN
IN
IN
IN
IN
IN
Jefferson Cty, KY
Jefferson Cty, KY
Jefferson Cty, KY
Jefferson Cty, KY
Kama, CA
Kerns, CA
Kerns, CA
Kems, CA
Kerns, CA
Kems, CA
Kems, CA
Kems, CA
Kems, CA
Kems, CA
Kems, CA
Kems, CA
Kerns, CA
Kems, CA
Kems, CA
Kems, CA
Kems, CA
Kems, CA
Kerns, CA
Kems, CA
Kems, CA
K8
K8
K8
K8
K8
K8
K8
K8
KS
KS
KS
KS
KS
INDUSTRY SECTOR
N/R
Dry Cleaners/Laundry Services
Printing/Graphic Arts
Auto/Body Maintenance/Repair/Refinlshing
Degreasers
Dry Cleaners/Laundry Services
Furniture Manufacturing/Repair/Wood Rnishing
Other
nasties Manufacturing/Products
Plumbing/HVAC
Auto/Body Maintenance/Repair/Refinlshing
Dry Cleaners/Laundry Services
Gasoline Distribution (wholesale/retail)
Printing/Graphic Arts
Aerospace
Airports/Air Transportation
Asbestos/Remediation
Asphalt
Attomey/Consultant/Englnaer
Auto Body Maintenance/Repair/Refinishing
Boilers
Chemicals/Products
Concrete/Aggregate
Crushed Stone Products/Sand & Gravel
Degreasers
Dry Cleaners/Laundry Services
Engines & Turbines
Gasoline Distribution (wholesale/retail)
Landfills/Landfill Gas
Metal Fabricating/Finishing
Mining (Metal & Coal)
Paints & Painting/Coatings
Petroleum/Gas Products/Storage/Plpelines
Research & Testing Facilities/Laboratories
Wastewater Treatment
Agrloulture/Farmlng/Crop Service
Airports/Air Transportation
Attorney/Consultant/Engineer
Auto/Body Maintenanca/Repair/Refinlshlng
Auto/Motor Vehicle Dealers & Equipment
Chemicals/Products
Construction/Contractor
Dalry/Feedlots/Livestock
Electronics/Electric Equipment & Repair
Food/Beverage Products & Processing
Foundry /Smelter, Forging, Casting
Furniture Manufacturing/Repair/Wood Finishing
Government
NUMBER
GENERAL

1,066
3,284
190
17
125
9
419
2
105
20
30
40
20
15
3
20
2
5
15
2
2
2
6
3
5
10
6

6
2
15
5
2

1,123
260
60
727
191
680
6
291
740
1,400
792
679
2,142
OF
ON-SITE



118

23
1

1

5
15
10
5
5
2
10
2
5
10
2
2
2
4
3
5
5
3
2
5
2
10
10
2
2



2




1


1
18
ASSISTS
TOTAL

1,066
3,284
308
17
148
10
419
3
105
25
45
50
25
20
5
30
4
10
25
4
4
4
10
6
10
15
9
2
10
4
25
15
4
2
1,123
260
60
729
191
680
6
291
741
1,400
792
680
2,160
h:\publlc\epa507\97abtcp97.xlw

-------
                                       APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                            (DATA FROM 1997 SECTION 507 REPORT)
STATE
DE
DE
DE
DE
DE
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL
FL

-------
                                        APPENDIX E-4
                 INDUSTRY SECTORS RECEIVING ASSISTANCE (PROGRAM RESPONSES)
                             (DATA FROM 1997 SECTION 507 REPORT)
STATE
AK
AL
AR
AR
AR
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
AZ
Bay Area, CA
Bay Area, CA
Bay Area, CA
Bay Area, CA
CA
CO
CO
CO
CO
CO
CO
CT
CT
CT
CT
CT
CT
DC
INDUSTRY SECTOR
N/R
Dry Cleaners/Laundry Services
Metal Fabricating/Finishing
Other
Waste/Waste Hauling
Aerospace
Agricutture/Farming/Crop Service
Attorney/Consult ant/Engineer
Auto/Body Maintenance/Repair/Refinishing
Chemicals/Products
Construction/Contractor
Dry Cleaners/Laundry Services
Electronics/Electric Equipment & Repair
Electroplating/Chrome Plating
Furniture Manufacturing/Repair/Wood Rnishing
Government
Hospitals/Medical Health Services
Machine/Equipment Manufacturing & Repair
Mining (Metal & Coal)
Other
Paints & Painting/Coatings
Plastics Manufacturing/Products
Printing/Graphic Arts
Private Citizen
Recycling
Sawmills/Logging/Wood Products
Schools
Stone/Clay/Glass
Utilities
Auto/Body Maintenance/Repair/Refinishing
Dry CleanersLaundry Services
Printing/Graphic Arts
Sawmills/Logging/Wood Products
N/R
Auto/Body Maintenance/Repair/Refinishing
Crushed Stone Products/Sand & Gravel
Dry Cleaners/Laundry Services
Electroplating/Chrome Plating
Furniture Manufacturing/Repair/Wood Finishing
Printing/Graphic Arts
Auto/Body Maintenance/Repair/Refinishing
Dry Cleaners/Laundry Services
Gasoline Distribution (wholesale/retail)
Metal Fabricating/Finishing
Other
Printing/Graphic Arts
Dry Cleaners/Laundry Services
NUMBER
GENERAL

12
225
254
140
7
3
88
56
19
22
35
5
12
7
141
6
4
17
2
3
5
14
213
4
2
13
11
2
38
48
10
30

200
35
500
20
5
2,500
1,500
200
75
300
800
100
200
OF
ON-SITE



1




2
1
2
3










4






438
197
143
108

15

40
10


50
26

48
65

40
ASSISTS
TOTAL

12
225
255
140
7
3
88
58
20
24
38
5
12
7
141
6
4
17
2
3
5
18
213
4
2
13
11
2
476
245
153
138
620
215
35
540
30
5
2,500
1,550
226
75
348
865
100
240
h:\public\epa507\97sbtcp97.xlw

-------
                                       APPENDIX E-3
       SUMMARY OF INDUSTRY SECTORS RECEIVING ASSISTANCE, ORDERED BY ON-SITE ASSISTS
                            (DATA FROM 1997 SECTION 507 REPORT)

INDUSTRY SECTOR
Repair, Misc.
Aerospace
Recycling
Utilities
Business Services
Engines & Turbines
Landfills/Landfill Gas
Communications
Degreasers
Research & Testing Facilities/Laboratories
Personal Services
Airports/Air Transportation
Cotton Gins
Leather/Fur
Waste/Waste Hauling
Wastewater Treatment
Machine Shops
Organizations/Associations
Real Estate
Recreation Products/Services
Restaurants
Schools
Transit (passenger)
Bakeries
Hotels/Motels
Incinerators
Pharmaceuticals
Veterinarians
TOTALS
NUMBER
OF STATES
7
5
7
11
5
2
6
4
8
6
1O
3
2
5
3
1
2
10
3
5
5
8
2
1
3
4
5
2
734
NUMBER
GENERAL
23
156
158
467
30
15
172
15
55
14
972
265
6
9
145
-
7
278
12
15
11
118
4
70
47
363
15
3
72845
OF
ON-SITE
7
6
6
6
&
5
&
4
4
4
3
2
2
2
2
2
1
1
1
1
1
1
1
-
-
-
-
-
5720
ASSISTS
TOTAL
30
162
164
473
35
20
177
19
59
18
975
267
8
11
147
2
8
279
13
16
12
119
5
70
47
363
15
3
78565
h:\public\epa507\97sbtcp97.xlw

-------
                                        APPENDIX E-3
       SUMMARY OF INDUSTRY SECTORS RECEIVING ASSISTANCE, ORDERED BY ON-SITE ASSISTS
                            (DATA FROM 1997 SECTION 507 REPORT)
INDUSTRY SECTOR
Auto/Body Maintenance, Refinishing, Repair
Gasoline Distribution (wholesale/retail)
Dry Cleaners/Laundry Services
Other
Metal Fabricating/Finishing
Paints & Painting/Coatings
Printing/Graphic Arts
Saw Mills/Logging/Wood Products
Manufacturing, Misc.
Construction/Contractor
Hospitals/Medical Health Services
Furniture Manufacturing/ Repair/Wood Finishing
Boat Manufacturing
Petroleum/Gas Products/Storage/Pipelines
Electronics/Electric Equipment & Repair
Concrete/Aggregate
Foundry/Smelter, Forging, Casting
Paper Manufacturing & Products
Government
Rubber Manufacturing/Products
Electroplating/Chrome Plating
Food/Beverage Products & Processing
Plastics Manufacturing/Products
Asbestos/Remediation
Grains/Grain Elevators
Textiles & Apparel
Analytical/Medical Instruments
Machine/Equipment Manufacturing & Repair
Mining (Metal & Coal)
Agriculture/Farming/Crop Service
Auto/Motor Vehicle Dealers & Equipment
Crushed Stone Products/Send & Gravel
Stone/Clay/Glass
Transportation Equipment
Asphalt
Chemicals/Products
Attorney/Consultant/Engineer
Plumbing/HVAC
Boilers
Private Citizens
Retail/Wholesale Trade
Transport Services
Dairy /Feedlots/Livestock
NUMBER
OF STATES
37
19
39
26
21
10
36
18
20
14
10
27
10
13
12
13
17
6
14
8
23
12
16
4
8
10
4
10
12
14
8
7
10
7
9
15
16
9
1
9
10
10
5
NUMBER
GENERAL
5,556
2.079
4,132
8,614
3,549
356
14,101
1.990
2,810
238
254
2,243
127
815
890
151
985
117
2,909
489
240
1,718
146
52
274
594
6
4,017
116
1,386
257
131
902
505
36
926
2,075
166
5
840
1,423
846
334
OF
ON-SITE
M61
823
795
414
364
507
300
219
125
96
92
89
78
51
50
49
45
44
43
43
42
40
40
30
29
28
25
23
23
21
17
17
17
16
14
14
13
12
11
10
10
10
8
ASSISTS
TOTAL
6,717
2,902
4,927
9,028
3,903
663
14,401
2,209
2,935
334
346
2,332
205
866
94O
20O
1,030
161
2,952
532
282
1,758
186
82
303
622
31
4.04O
139
1,407
274
148
919
521
50
940
2,088
178
16
850
1,433
856
342
h:\public\epa507\97sbtcp97.xlw

-------
                                       APPENDIX E-2
       SUMMARY OF INDUSTRY SECTORS RECEIVING ASSISTANCE. ORDERED BY TOTAL ASSISTS
                            (DATA FROM 1997 SECTION 507 REPORT)

INDUSTRY SECTOR
Aerospace
Paper Manufacturing & Products
Crushed Stone Products/Sand & Gravel
Waste/Waste Hauling
Mining (Metal & Coal)
Schools
Asbestos/Remediation
Bakeries
Degreasers
Asphalt
Hotels/Motels
Business Services
Analytical/Medical Instruments
Repair, Misc.
Engines & Turbines
Communications
Research & Testing Facilities/Laboratories
Boilers
Recreation Products/Services
Pharmaceuticals
Real Estate
Restaurants
Leather/Fur
Cotton Gins
Machine Shops
Transit (passenger)
Veterinarians
Wastewater Treatment
TOTALS
NUMBER
OF STATES
5
6
7
3
12
8
4
1
8
9
3
5
4
7
2
4
6
1
5
5
3
5
5
2
2
2
2
1
734
NUMBER
GENERAL
156
117
131
145
116
118
52
70
55
36
47
30
6
23
15
15
14
5
15
15
12
11
9
6
7
4
3
-
72,845
OF
ON-SITE
6
44
17
2
23
1
30
-
4
14
-
5
25
7
5
4
4
11
1
-
1
1
2
2
1
1
-
2
5,720
ASSISTS
TOTAL
162
161
148
147
139
.119
82
70
59
60
47
35
31
30
20
19
18
16
16
15
13
12
11
8
8
5
3
2
78,565
h:\public\epa507\97sbtcp97.xlw

-------
                                       APPENDIX E-2
       SUMMARY OF INDUSTRY SECTORS RECEIVING ASSISTANCE. ORDERED BY TOTAL ASSISTS
                            (DATA FROM 1997 SECTION 507 REPORT)
INDUSTRY SECTOR
Printing/Graphic Arts
Other
Auto/Body Maintenance, Refinishing, Repair
Dry Cleaners/Laundry Services
Machine/Equipment Manufacturing & Repair
Metal Fabricating/Finishing
Government
Manufacturing, Misc.
Gasoline Distribution (wholesale/retail)
Furniture Manufacturing/ Repair/Wood Finishing
Saw Mills/Logging/Wood Products
Attorney/Consultant/Engineer
Food/Beverage Products & Processing
Retail/Wholesale Trade
Agriculture/Farming/Crop Service
Foundry/Smelter, Forging, Casting
Personal Services
Chemicals/Products
Electronics/Electric Equipment & Repair
Stone/Clay/Glass
Petroleum/Gas Products/Storage/Pipelines
Transport Services
Private Citizens
Paints & Painting/Coatings
Textiles & Apparel
Rubber Manufacturing/Products
Transportation Equipment
Utilities
Incinerators
Hospitals/Medical Health Services
Dairy /Feedlots/LJvestock
Construction/Contractor
Grains/Grain Elevators
Electroplating/Chrome Plating
Organizations/Associations
Auto/Motor Vehicle Dealers & Equipment
Airports/Air Transportation
Boat Manufacturing
Concrete/Aggregate
Plastics Manufacturing/Products
Plumbing/HVAC
Landfills/Landfill Gas
Recycling
NUMBER
NUMBER
OF STATES GENERAL
36
26
37
39
10
21
14
20
19
27
18
16
12
10
14
17
10
16
12
10
13
10
9
10
10
8
7
11
4
10
5
14
8
23
10
8
3
10
13
16
9
6
7
14,101
8,614
5,556
4,132
4,017
3,549
2,909
2,810
2,079
2,243
1,990
2,075
1,718
1,423
1,386
985
972
926
890
902
815
846
840
356
594
489
505
467
363
254
334
238
274
240
278
257
265
127
151
146
166
172
158
OF
ON-SITE
300
414
1,161
795
23
354
43
125
823
89
219
13
40
10
21
45
3
14
50
17
51
10
10
307
28
43
16
6
-
92
8
96
29
42
1
17
2
78
49
40
12
5
6
ASSISTS
TOTAL
. 14,401
9,028
6,717
4,927
4,040
3.9O3
2,952
2,935
2,902
2,332
2,209
2,088
.1,758
1,433
1,407
1,030
975
940
940
919
866
856
850
663
622
532
521
473
363
346
342
334
303
282
279
274
267
205
200
186
178
177
164
h:\public\epa507\97sbtcp97.xlw

-------
                                       APPENDIX E-1
     SUMMARY OF INDUSTRY SECTORS RECEIVING ASSISTANCE, ORDERED BY NUMBER OF STATES
                           (DATA FROM 1997 SECTION 507 REPORT)

INDUSTRY SECTOR
Repair, Misc.
Transportation Equipment
Landfills/Landfill Gas
Paper Manufacturing & Products
Research & Testing Facilities/Laboratories
Aerospace
Business Services
Dairy /Feedlots/Livestock
Leather/Fur
Pharmaceuticals
Recreation Products/Services
Restaurants
Analytical/Medical Instruments
Asbestos/Remediation
Communications
Incinerators
Airports/Air Transportation
Hotels/Motels
Real Estate
Waste/Waste Hauling
Cotton Gins
Engines & Turbines
Machine Shops
Transit (passenger)
Veterinarians
Bakeries
Boilers
Wastewater Treatment
TOTALS
NUMBER
OF STATES
7
7
6
6
6
5
6
5
5
5
5
5
4
. 4
4
4
3
3
3
3
2
2
2
2
2
1
1
1
734
NUMBER
GENERAL
23
505
172
117
14
156
30
334
9
15
15
11
6
52
15
363
265
47
12
145
6
15
7
4
3
70
5
-
72,845
OF
ON-SITE
7
16
5
44
4
6
5
8
2
-
1
1
25
30
4
-
2
-
1
2
2
5
1
1
-
' -
11
2
5,720
ASSISTS
TOTAL
30
521
177
161
18
162
35
342
11
15
16
12
31
82
19
363
267
47
13
147
8
20
8
5
3
70
16
2
78,565
h:\public\epa507\97sbtcp97.xlw

-------
                                       APPENDIX E-1
     SUMMARY OF INDUSTRY SECTORS RECEIVING ASSISTANCE. ORDERED BY NUMBER OF STATES
                            (DATA FROM 1997 SECTION 507 REPORT)
INDUSTRY SECTOR
Dry Cleaners/Laundry Services
Auto/Body Maintenance, Refinishing, Repair
Printing/Graphic Arts
Furniture Manufacturing/ Repair/Wood Finishing
Other
Electroplating/Chrome Plating
Metal Fabricating/Finishing
Manufacturing, Misc.
Gasoline Distribution (wholesale/retail)
Saw Mills/Logging/Wood Products
Foundry/Smelter, Forging, Casting
Attorney/Consultant/Engineer
Plastics Manufacturing/Products
Chemicals/Products
Agriculture/Farming/Crop Service
Construction/Contractor
Government
Concrete/Aggregate
Petroleum/Gas Products/Storage/Pipelines
Electronics/Electric Equipment & Repair
Food/Beverage Products & Processing
Mining (Metal & Coal)
Utilities
Boat Manufacturing
Hospitals/Medical Health Services
Machine/Equipment Manufacturing & Repair
Organizations/Associations
Paints & Painting/Coatings
Personal Services
Retail/Wholesale Trade
Stone/Clay/Glass
Textiles & Apparel
Transport Services
Asphalt
Plumbing/HVAC
Private Citizens
Auto/Motor Vehicle Dealers & Equipment
Degreasers
Grains/Grain Elevators
Rubber Manufacturing/Products
Schools
Crushed Stone Products/Sand & Gravel
Recycling
NUMBER
OF STATES
3d
37
36
, 27
26
23
21
* 2O
19
18
17
18
16
16
14
14
14
13
13
12
12
12
11
10
10
1O
10
10
10
10
10
10
10
9
9
9
8
8
8
8
8
7
7
NUMBER
GENERAL
4,132
5,656
14,101
2,243
8,614
240
3,549
2,810
2,079
1,990
985
2,075
146
926
1,386
238
2,909
151
815
890
1,718
116
467
127
254
4,017
278
356
972
1,423
902
694
846
36
166
840
257
55
274
489
118
131
158
OF
ON-SITE
795
1,161
300
89
414
42
354
125
823
219
45
13
40
14
21
96
43
49
51
50
40
23
6
78
92
23
1
307
3
10
17
28
10
14
12
10
17
4
29
43
1
17
6
ASSISTS
TOTAL
4,927
6,717
14,401
2,332
9,028
282
3,903
2,935
2,902
2,209
1,030
2,088
186
940
1,407
334
2,952
200
866
940
1,758
139
473
205
346
4.04O
279
663
975
1,433
919
622
856
60
178
850
274
59
303
632
119
148
164
h:\public\epa507\97sbtcp97.xlw

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         APPENDIX E




SBTCP ACTIVITIES AND SERVICES

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Three states have contracted the management of the SBAP to an outside entity. Information on SBAP contractors is provided below.
                   STATE
                           CONTRACTED COMPANY
  Kansas
Mr. Francis M. Orzulak
University of Kansas Center for Environmental Education and Training
Center for Environmental Education and Training
University of Kansas, Continuing Education Building
Lawrence, KS 66045-2607
785-864-3968
785-864-5827 fax
1997 budget: $335,000
Term of contract: July 1-July 1 annual renewal	
  Kentucky
Mr. Gregory C. Copley, Director
Kentucky Business Environmental Assistance Program
Center for Entrepreneurship
Gatton College of Business & Economics
University of Kentucky
Lexington, KY 40506-0034
606-257-1131
606-323-1907 fax
1997 budget: $250,000
Term of contract: July 1, 1997 through June 30, 1998
  Pennsylvania
Ms. Cecily Beall
Tetra Tech EM, Inc.
1800 JFK Boulevard, 6th Floor
Philadelphia, PA 19103
215-656-8709
215-972-0484 fax
1997 budget: $340,000
Term of contract: 5 years

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STATE OR TERRTTORY
Wisconsin
Wyoming
BRIEF DESCRIPTION OF LOCATION
SBO
Department of Commerce,
Business Development
Assistance Center, Division of
Marketing Advocacy and
Technology Development
WY Department of
Environmental Quality,
Administrative Division
SBAP
Department of Commerce,
Business Development
Assistance Center, Division of
Marketing Advocacy and
Technology Development
WY Department of
Environmental Quality,
Administrative Division
CAP
Outside of state agencies,
including small business owners
and other state agencies
Independent citizens panel
appointed by legislature.
Governor, and Department
located outside any state
agency
•Notes

MA
NV


VI


WA
SBO: Secretary of Environmental Affairs, Trudy Coxe, Executive Office of Environmental Affairs, routinely meets with business and
environmental leaders to solicit input on problems and programs.

SBAP:  OTA routinely collaborates with DEP on compliance assistance programs, including Printers Partnership (MP2), all Environmental
Results program (ERP) sectors, and Collision Repair Auto Shop Help (CRASH) Course for Compliance and Pollution Prevention targeted
for the autobody refinishing industry.  All such programs impacting small business in MA receive the benefits of SBAP-oriented
planning incorporated into DEP programs, which are implemented by DEP staff within the state's five regions. For example, in the MP2
program, several DEP personnel accounted for more than 2,000 person/hours, OTA/SBAP staff for 1,750. In 1997, DEP, OTA, and
EPA New England staff devoted considerable time and resources to developing and implementing the CRASH Course program, which
will affect more than 2,000 small businesses.

Some SBAP outreach activities have been contracted to the Business Environmental Program (BEP) of UNR.  CAP is independent panel
with individual members located outside the agency. SBO & SBAP serve as staff members to CAP with SBO taking primary lead.
SBTAP coordinator serving dual role as SBO/SBTAP without additional compensation.
the future through Title V.
All SBAP support staff may be compensated in
SBO is agency representative to the Governor's Small Business Improvement Council composed of small business owners and various
state agencies, which are responsible for regulating the state's businesses.  SBO is agency representative to the Unified Business
Identifier Board composed of state and federal regulatory agencies impacting small businesses. SBAP supports technical assistance
staff for business-related pollution control/prevention in other Ecology programs, outreach and assistance staff in the state's 7 local air
quality control agencies, and moderate risk waste staff in the state's 39 counties.  One CAP member is the legislative liaison for the
Air Quality Program.  All other CAP members are unpaid volunteers (per diem travel, lodging, and meals are reimbursed).  Staff support
is provided by SBAP.
N/A Not applicable
              N/R No response

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STATE OR TERRITORY
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
US Virgin Islands
Washington
West Virginia
BRIEF DESCRIPTION OF LOCATION
SBO
Supervised by Secretary of the
Department
TN Department of Environment
& Conservation, Assistant
Commissioner's Office
TX Natural Resource
Conservation Commission, Small
Business Assistance Program
UT Department of Environmental
Quality, Office of Planning and
Public Affairs
N/R
Department of Environmental
Quality, Technical Support
Division
Department of Planning and
Natural Resources
Department of Ecology, Air
Quality Program*
WV Division of Environmental
Protection (DEP)
SBAP
Air Program
TN Department of Environment
& Conservation, Division of
Pollution
Prevention/Environmental
Awareness
TX Natural Resource
Conservation Commission, Small
Business Assistance Program
UT Department of Environmental
Quality, Division of Air Quality,
Operating Permits Section
Department of Environmental
Conservation, Environmental
Assistance Division
Department of Environmental
Quality, Customer Service
Division
Department of Planning and
Natural Resources
Department of Ecology, Air
Quality Program*
WV DEP, Office of Air Quality
CAP
Independent
Not operating (appointments in
progress)
TX Natural Resource
Conservation Commission,
Small Business Assistance
Program
UT Department of
Environmental Quality, Division
of Air Quality
Department of Environmental
Conservation, Environmental
Assistance Division
Appointed as per Section 507
with all outside appointments
except the DEQ appointment
Not yet named
Independent*
Located outside all agencies,
appointed pursuant to Section
507
N/A  Not applicable
N/R  No response

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STATE OR TERRITORY
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
BRIEF DESCRIPTION OF LOCATION
SBO
NC Department of Environment
and Natural Resources, Division
of Pollution Prevention and
Environmental Assistance
Department of Health,
Environmental Health Section
Chief's Office
Clean Air Resources Center, OH
Air Quality Development
Authority (independent,
nonregulatory, financing agency)
ODEQ, Executive Director's
Office
Department of Environmental
Quality, Director's Office
Department of Environmental
Protection, Office of Pollution
Prevention and Compliance
Assistance
Commerce Development
Administration
Rl DEM, Office of the Director
Department of Health and
Environmental Control,
Environmental Quality Control
Administration
SBAP
NC Department of Environment
and Natural Resources, Division
of Pollution Prevention and
Environmental Assistance
Department of Health,
Environmental Health Section
(air, water, waste management
programs)
Division of Air Pollution Control,
OH Environmental Protection
Agency
ODEQ, Customer Services
Division
Department of Environmental
Quality, Air Quality Division
Contracted (see below)
Environmental Quality Board, Air
Quality Area (regulatory)
Rl DEM, Office of Technical and
Customer Assistance (2 FTE);
University of Rl, Center for
Pollution Prevention (0.5 FTE)
Department of Health and
Environmental Control,
Environmental Quality Control
Administration
CAP
Independent
Independent and located
outside all agencies
Appointed as defined in Section
507
ODEQ, Customer Services
Division
Outside agency and liaison to
SBAP, SBO, small businesses
Independent
Not in full operation
Will be located outside state
agencies with individuals
appointed as per Section 507
Department of Health and
Environmental Control,
Environmental Quality Control
Administration
N/A  Not applicable
N/R No response

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STATE OR TERRITORY
Nebraska
Nevada
NVBAQ
Washoe Cty Air Quality
Program
Clark Cty Air Quality
Program
BEP-UNR
New Hampshire
New Jersey
New Mexico
New York
BRIEF DESCRIPTION Of LOCATION
SBO
Public Advocate serves as SBO
NV Division of Environmental
Protection, Office of the
Administrator
SBAP
Public Advocate serves as SBAP
Director
NV Division of Environmental
Protection, Office of the
Administrator*
CAP
Public Advocate administers
CAP activities
Independent*
NV Division of Environmental Protection, Bureau of Air Quality (BAQ). The NDEP is the primary state
regulatory agency for environmental issues and the BAQ has oversight of air issues statewide with the
exception of stationary sources located in Washoe and Clark Counties.
Washoe County District Health Department, Air Quality Management Divisions; 401 Ryland Street, Suite
#331; Reno, NV 89502-0027. This is the county regulatory agency for air quality issues.
Clark County Health District, Air Pollution Control Division; 625 Shadow Lane; Las Vegas, NV 89106.
This is the county regulatory agency for air quality issues.
NV Small Business Development Center, Business Environmental Program (BEP), University of Nevada
Reno (UNR), c/o UNR College of Business Administration, 1 664 N. Virginia Street, Reno, NV 89503.
BEP is under contract with NDEP to provide outreach materials, workshops, and assistance regarding air
quality issues (contract expires 8/98).
NH Department of Environmental
Services, Office of the
Commissioner
NJ Department of Commerce
and Economic Development
NM Environment Department
New York State Empire State
Development, Division for Small
Business (nonregulatory state
agency)
NH Department of Environmental
Services, Air Resources Division
NJ Department of Environmental
Protection
NM Environment Department,
Air Quality Bureau
New York State Environmental
Facilities Corporation, Technical
Advisory Services Division
(nonregulatory public benefit
corporation)
Independent with administrative
support from SBAP and DES Air
Resources Division
NJ Department of
Environmental Protection
Independent and located
outside the agency
New York State Department of
Environmental Conservation,
Division of Air Resources,
Bureau of Technical Services
(administrative location and
CAP point of contact)
N/A  Not applicable
N/R No response

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STATE OR TERRITORY
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
BRIEF DESCRIPTION OF LOCATION
SBO
Maryland Department of the
Environment (MDE), Office of
the Assistant Secretary
(regulatory)
SBAP manager at OTA functions
as SBO and receives all
communications routinely
directed to the SBO.*
Ml Jobs Commission, Business
Ombudsman's Office (economic
development agency)
MN Pollution Control Agency
(MPCA), Environmental Planning
and Review Office
Department of Environmental
Quality, Environmental Resource
Center
Governor's Office
MT Department of
Environmental Quality, Pollution
Prevention Bureau
(nonregulatory)
SBAP
MDE Environmental Permit
Service Center (regulatory)
Program functions are divided
between DEP and OTA. DEP
recently reorganized and has
established a "business
compliance unit," which deals
with permits, compliance, and
enforcement activities related to
industrial and commercial
entities.*
Ml Department of Environmental
Quality, Environmental
Assistance Division (regulatory
agency)
MPCA, Air Quality Division,
Manager's Office
Department of Environmental
Quality, Environmental Resource
Center
MO Department of Natural
Resources, Division of
Environmental Quality, Technical
Assistance Program
MT Department of
Environmental Quality, Air and
Waste Management Bureau and
Pollution Prevention Bureau
(duties shared)
CAP
N/A
Not established
N/A
Independent
Department of Environmental
Quality, Environmental Resource
Center
Administratively associated
with MDNR, supported by the
Technical Assistance Program.
MT Department of
Environmental Quality, Pollution
Prevention Bureau
N/A  Not applicable
N/R No response

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STATE OR TERRITORY
Illinois
Indiana
Iowa
Kansas
Kentucky
Jefferson County
Louisiana
Maine
BRIEF DESCRIPTION OF LOCATION
SBO
IEPA (regulatory)
IN Department of Environmental
Management, Office of Business
Relations and Legislative Affairs
Small Business Liaison, IA
Department of Economic
Development
KS Department of Health and
Environment, Bureau of
Environmental Field Services,
Office of Pollution Prevention
Office of the Commissioner,
Department for Environmental
Protection, Natural Resources
and Environmental Protection
Cabinet
Department of Planning and
Environmental Management of
Jefferson County
DEQ Department Secretary
Department of Environmental
Protection
SBAP
IL Department of Commerce and
Community Affairs, Small
Business Development Center
network
IN Department of Environmental
Management, Office of Pollution
Prevention and Technical
Assistance
IA Air Emissions Assistance
Program (IAEAP), IA Waste
Reduction Center (IWRC),
University of Northern Iowa
Contracted* to University of KS,
Center for Environmental
Education and Training with
subcontracts to KS State
University and Wichita State
University
University of Kentucky*
Air Pollution Control District
DEQ Air Quality Division
Department of Environmental
Protection
CAP
N/A
Independent
Pending legislators'
appointment
Independent
Panel members appointed by
Executive Order of the Governor
SeeKY
Independent
Outside Department as defined
by Section 507
N/A  Not applicable
                             N/R No response

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STATE OR TERRITORY
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
BRIEF DESCRIPTION OF tOCATTON
SBO
CO Department of Public Health
and Environment (CDPHE),
Office of Customer Service
CT Department of Environmental
Protection (regulatory agency)
DNREC Secretary's Office
State regulatory agency
Department of Environmental
Protection, Division of Air
Resources and Management,
Office of Air Programs
Communications and Outreach
EPD/Air Protection Branch
State Department of Health,
Deputy Director of
Environmental Health
Division of Environmental
Quality; Planning and Support
Services; Prevention, Planning,
and Outreach Bureau
SBAP
CDPHE, Air Pollution Control
Division, Stationary Sources
Program
CT Department of Environmental
Protection (regulatory agency)
DNREC Secretary's Office,
DNREC Air and Waste
Management Engineering and
Compliance Sections
State regulatory agency
Department of Environmental
Protection, Division of Air
Resources and Management,
Office of Air Programs
Communications and Outreach
EPD/Air Protection Branch
State Department of Health,
Environmental Management
Division, Clean Air Branch
Division of Environmental
Quality, Air and Hazardous
Waste Division
CAP
Independent; located outside
regulatory agencies. Members
appointed as defined in Section
507
CT Department of
Environmental Protection
(regulatory agency)
Outside of all agencies
Not operational
Independent
One CAP member is the
program manager of the
Compliance Permitting Program
within the Air Protection
Branch. The rest of the CAP is
located outside of all agencies
with each individual appointed
as defined in Section 507
Independent
Outside of all agencies,
appointed as defined in Section
507
N/A  Not applicable
N/R No response

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                                               TABLE D-7
                             ADMINISTRATIVE LOCATION OF SBTCP COMPONENTS
STATE OR TERRITORY
Alabama
Alaska
Arizona
Maricopa County
Arkansas
California
Kerns Cty
South Coast
BRIEF DESCRIPTION OF LOCATION
SBO
AL Department of Environmental
Management, Office of
Education & Outreach
AK Department of Environmental
Conservation, Compliance
Assistance Office (non-
enforcement)
AZ Department of Environmental
Quality, Compliance Assistance
Section
N/R
Director's Office (regulatory
agency)
Air Resources Board (ARB),
Office of the Ombudsman (part
of ARB, Office of the Chairman)
Bakersfield (regulatory)
SBAP
AL Department of Environmental
Management, Air Division
AK Department of Environmental
Conservation, Compliance
Assistance Office (non-
enforcement)
AZ Department of Environmental
Quality, Compliance Assistance
Section
Community Service Division of
Department (nonregulatory)
Customer Service Division
Throughout ARB, including the
Office of the Ombudsman,
Office of the Chairman, and
local Air Pollution Control
Districts
Bakersfield and Mojave
(regulatory)
CAP
Independent
Private, uncompensated
individuals from small business
and the general public
appointed by the legislature and
the Governor. One member is
an employee of the Department.
Located outside the Agency,
but managed by AZ Department
of Environmental Quality,
Compliance Assistance Section
N/R
Customer Service Division
ARB, Office of the Chairman
N/A
The South Coast Air Quality Management District is a regional (Los Angeles, Orange, and portions of
Riverside and San Bernardino Counties) single media (air only) regulatory agency. The ombudsman
function and outreach function are co-located in the Public Advisor's Office of the aaencv.
N/A Not applicable
N/R No response

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                                                                TABLE D-6
                                                               (Continued)
STATE OR TERRITORY
Wisconsin
Wyoming
NUMBER OF PEOPLE ON CAP
SMALL
BUSINESS
OWNER
5
3*
STATE
REGULATORY
EMPLOYEE
2
1
GENERAL
PUBLIC
2
1*
NOT YET
APPOINTED
0
2*
OTHER
0
2»
•Notes:
AZ     Awaiting reappointment after term expiration.
South Coast     This body will be a new Local Government and Small Business Committee. To be elected are 4 local government elected officials and 3
                AQMD Board Members.
IN      Environmental organization.                                                                                                     3
KS     One member resigned and position has not been filled to date.
KY     1 economic development representative and 1  local air pollution control district representative.
ME     2 business, 1 labor, 1 municipal government, 2 environmental.
MA     While CAP has not been formally established, Secretary of Environmental Affaire meets monthly with leaders of large and small businesses,
        environmental groups, and the general public to discuss environmental progress and problems. In addition, each of OTA's five regional technical
        assistance teams has advisory committees that provide feedback concerning regulatory issues and business needs.
Ml      2 attorneys.
MN     The CAP currently is dormant due  to a pending reorganization of the MPCA.
NE     The SBO as a non-voting member.
OH     1 current. Member's 2-year term expired August 1997; replacement not yet appointed.
OR     CAP was expanded to 8 members in 7/95. Eighth member represents Lane Regional Air Pollution Authority (Eugene, OR) small business interests.
PR     Officially not appointed.
UT     Honorary member of UT Pollution Prevention Association (small business, nonprofit group working to prevent and reduce industry pollution).
VT     Legislative.
WY     1 small business owner up for reappointment.  1 replacement member of the general public being recruited. Other: 2 major source representatives.
N/A Not applicable  N/E Not established N/R  No response

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                                                                TABLE D-6
                                                                (Continued)
STATE OR TERRITORY
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands
Washington
West Virqinia
NUMBER OF PEOPLE ON CAP
SMALL
BUSINESS
OWNER
4 (of 8)
4
4
3
4
5
3
0
4
4
0
3
4
5
4
0
2
4
STATE
REGULATORY
EMPLOYEE
1 (of 8)
1
1
1
1
3
1*
0
1
1
0
1
1
' 0
1
0
1
1
GENERAL
PUBLIC
3 (of 8)
2
2'
2
2
1
2
0
1
2
0
1
2
1
2
0
1
2
NOT YET
APPOINTED
0
0
0
1
N/A
2
1
7
1
0
7
0
0
0
0
0
3
0
OTHER
0
0
0
0
1*
0
0
0
0
0
0
2
!•
1*
0
0
0
0
N/A Not applicable  N/E Not established N/R No response

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                                                                 TABLE D-6
                                                                 (Continued)
STATE OR TERRITORY
Kansas
Kentucky
Jefferson County
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
NUMBER OF PEOPLE ON CAP
SMALL
BUSINESS
OWNER
3
4
SeeKY
4
4
0
0
1
0*
4
2
6
4
4
4
4
4
6
STATE
REGULATORY
EMPLOYEE
1
1

2
2
0
0
1

1
1
1
1
1
1
1
1
1
GENERAL
PUBLIC
2
2

2
2
0
0
2

2
2
N/A
2
2
2
2
2
2
NOT YET
APPOINTED
1*
0

0
2
0
7*
1

0
2
N/A
0
0
0
0
0
0
OTHER
0
2*

0
6*
0
0
2*

0
0
0
1»
0
0
0
0
0
N/A Not applicable  N/E Not established N/R No response

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                                                         TABLE D-6
                                                     CAP COMPOSITION
STATE OR TERRITORY
Alabama
Alaska
Arizona
Maricopa County
Arkansas
California
Kerns Cty
South Coast
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
NUMBER QF PEOPLE ON CAP
SMALL
BUSINESS
OWNER
4
4
0
N/R
2
0
N/A
4
3
4
5
4
3
3
N/E
0
1
4
1
STATE
REGULATORY
EMPLOYEE
1
1
1

1
0


1
2
1
1
1
1

1
0
1
1
GENERAL
PUBLIC
2
1
2

1
6

4
3
4
1
2
3
0

0
0
0
0
NOT YET
APPOINTED
0
1
0

3
6


0
0
0
0
0
3

6
6
1
4
OTHER
0
0
4«

0
0

7'
0
0
0
0
0
0

0
0
1*
1
N/A Not applicable  N/E Not established N/R No response

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                                                          TABLE D-5
                                                          (Continued)
STATE OR TERRITORY
West Virginia
Wisconsin
Wyoming
SBO FUNCTION (# FTEs)
SBO
1.00
0.50
0.50
OTHER
STAFF
0.20
2.00
0
TOTAL
SBO STAFF
1.20
2.50
0.50
SBAP FUNCTION t# FTEs)
PAID
1.40
2.50
1.00
UNPAID
0
0
0
RETIRED
ENGINEERS
0
0
0
TOTAL SBAP
STAFF
1.40
2.50
1.00
*Notes:
AL    10% of a staff of 20.
Maricopa Cty, AZ      2 FTE, 1 @ 75%, 1@ 25%.
CT    1 vacant SBO position.  SBAP position durational.
       SBO function not established.  Function met as described in Appendix D-2.
       SBAP 0.5 air, 1.5 other media.
       SBO and SBAP staff combined.
MA
NO
TX
VA
       SBO other staff is 0.90 SBAP director. SBAP staff includes SBAP director, 1 FTE for Leadership Grant, 0.3 FTE fro Office of Small
       Business Assistance Air Toxics Section's 2 engineers providing SBAP outreach and compliance assistance for MACT, and 0.2 FTE
       considered as SBAP from SBAP Permit Engineer Liaisons who function in an ad-hoc/on-request manner in the 6 DEQ regional offices.
N/A
       Not applicable
                     N/R
No response

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                                                             TABLE D-5
                                                             (Continued)
STATE OR TERRITORY
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands
Washinaton
SBO FUNCTION (# FTEs)
SBO
5.00
1.50
0.50
0.50
0.10
0.15
1.00
0
1.00
1.00
0.50
1.30
15.50*
0.50
0
0.10
1.00
0.50
OTHER
STAFF
Occasional
contractors
0
0
1.20
0
0.20
0
0
0
0.80
0
11.00
0
0
0
0.90
0
0
TOTAL
SBO STAFF
5.00
1.50
0.50
1.70
0.10
0.35
1.00
0
1.00
1.80
0.50
12.30
15.50
0.50
0
1.00
1.00
0.50
SBAP FUNCTION i# FTEs)
PAID
7.00
2.50
2.00*
4.00
4.00
1.00
3.50
3.00
2.50
1.80
0.14
N/A
SBO/SBAP
combined.
2.50
1.10
2.50*
1.00
2.50
UNPAID
0
0
0
0
0
0
0
0
0
0
0
N/A
50.00 +
Enviromentors
0
0
0
0
0
RETIRED
ENGINEERS
0
0
0
0
0
0
0
0
0
0
0
N/A
0
0
0
0
0
0
TOTAL SBAP
STAFF
7.00
2.50
2.00
4.00
4.00
1.00
3.50
3.00
2.50
1.80
0.14
N/A
50.00 +
2.50
1.10
2.50
1.00
2.50
N/A
       Not applicable
                      N/R
No response

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                                                             TABLE D-5
                                                             (Continued)
STATE OR TERRITORY
Indiana
Iowa
Kansas
Kentucky
Jefferson County
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
SBO FUNCTION (# FTEs)
SBO
2.00
1.00
1.00
1.50
1.00
0.25
1.00
0.05
0*
1.00
1.00
3.00
1.00
1.00
1.00
1.00
0.25
1.00
0.50
OTHER
STAFF
0.25
0
1.00
0
0
0
0
0
N/A
0.50
0
0
0
0
0
0
0
0
0
TOTAL
SBO STAFF
2.25
1.00
2.00
1.50
1.00
0.25
1.00
0.05
N/A
1.50
1.00
3.00
1.00
1.00
1.00
1.00
0.25
1.00
0.50
SBAP FUNCTION (# FTEs)
PAID
12.00
5.00
5.10
3.00
2.00
11.00
1.00
1.00
1.20
5.00
3.00
6.50
7.65
1.00
1.00
1.00
1.25
1.00
4.50
UNPAID
0
0
0
0
0
0
0
0
N/A
0
0
0
0
0
0
0
0
0
0
RETIRED
ENGINEERS
0
0
0
0
0
0
0
0
N/A
0
0
0
0
0
0
0
0
0
0
TOTAL SBAP
STAFF
12.00
5.00
5.10
3.00
2.00
11.00
1.00
1.00
1.20
5.00
3.00
6.50
7.65
1.00
1.00
1.00
1.25
1.00
4.50
N/A
       Not applicable
                      N/R
No response

-------
                                               STAFFING DWFOIRRflATDOi
A summary of the number of full time equivalents (FTEs) that support the SBO function and SBAP function are shown in Table
D-5. With respect to the SBAP, the number of paid and unpaid staff are shown separately. The utilization of retired engineers
to serve the SBAP also is indicated.
STATE m TSRRBTORY
Alabama
Alaska
Arizona
iVlaricopa County
Arkansas
California
Kerns Cty
South Coast
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
SEO FyiMCTWW W FTEs)
SiO
3.00
1.00
0.25
0
1.00
5.00 +
0.10
7.00
1.00
3.00°
1.00
0.10
OTHER
STAFF
0
0.25
0
0
1.00
3.00 +
0.20
1.00
0
0
0
N/A
TOTAL
SEO STAFF
3.00
1.25
0.25
0
2.00
8.00 +
0.30
8.00
1.00
3.00
1.00
0.10
SBO & SBAP combined as one program.
0.50
1.00
1.00
1.00
0.50
1.00
0
0
1.00
2.00
1.00
1.00
F4JMCTJOM {8 FTEs)
PAID
2.00°
1.50
2.25
3.00°
6.50
20.00
0
2.00
2.00
1.00
UMPA1D
0
0
0
0
0
0
0
0
0
0
RITKD
EMMEEKS
0
0
0
0
0
0
0
0
0
0
TOTAL SiAP
STAFF
2.00
1.50
2.25
3.00
6.50
20.00
0
2.00
2.00
1.00
Ombudsman has dual role.
0.30
2.50
2.00
2.00
1.00
5.00
N/A
0
0
0
0
0
N/A
0
0.50
0
0
0
0.30
2.50
2.50
2.00
1.00
5.00
N/A
       Not applicable
                   N/R
No response

-------
                                                           TABLE D-4
                                                           (Continued)


OR    During 1997, the SBAP continued operating at a 1.35 FTE staffing level, or 1.0 FTE less than 1995. The program is expected to
       continue with 1.35 FTE in 1998.  The lost position was reassigned in the Air Quality Division in 1995 and is involved with special
       education projects.  The 1996 $96,430 annual budget reduction was partially offset by an EPA grant awarded to Region X (AK, ID,
       OR, WA) SBAPs. OR's share of the $200,000 ($150,000 Leadership + $50,000 105 Grant) is $25,000 each for 1996 and 1997, for
       a total of $50,000.  A small surplus of grant money existed at the end of 1997 and was carried over into 1998. The leftover grant
       money will be spent by March or  April  1998.  The grant money is funding special projects through the Pacific Northwest Pollution
       Prevention Resource Center in Seattle, WA. The SBAP also spent $35,000 of EPA 105 Grant money on a NESHAP area source
       outreach project. $33,000 was carried over and will be spent in 1998 to complete this project.  No other staff additions or reductions
       or revenues are anticipated in 1998.

PA    The reduction in the 1997 budget resulted from the SBO being in office only 5 months and the SBAP participating in fewer activities
       than expected.

PR    Title V revenues were lower than projected. Title V staff were used in assisting small business.

Rl     1996 SBAP budget includes P2 personnel assigned to small business assistance. Increase due to hiring a full time Principal
       Environmental Planner.

TN    TN experienced a reduction in force during the fiscal year.  Two unfilled positions assigned to the program were eliminated. An
       account clerk position, which was unfilled and determined not to  be needed by the program, was abolished. An administrative services
       assistant 3 position was transferred to another division within the department.  The department has provided an administrative services
       assistant 5 position to the Pollution Prevention/Environmental Awareness Division where the technical assistance program is housed.
       This position, although not funded through the SBTCAP, provides program  support.

TX    State appropriations reduced.

UT    Significant changes  in SBO spending are a result of changes in the Department. These changes include a FTE change in the SBO from
       1.0 FTE to 0.5 FTE and a pending contract for consultant services. SBO spending increases will to be coming from the EPA
       "Partnership for Compliance" Grant.

VT    In  December  1996, a full time employee was hired as the Small Business Compliance Advisory Program Engineer.  This marks the first
       time a full time employee was hired specifically to assist small businesses.  The money to fund this position was allocated by the State
       of VT. In October 1997, the CAP met for the first time.  Prior to and since the meeting, DEC staff have allocated a portion of their
       time to CAP-associated work efforts.

WV    SBAP budget has fluctuated due to personnel changes.

Wl    Greater time allocation.

-------
                                                           TABLE D-4
                                                           (Continued)

FL     The change from 1996 to 1998 was due to the reorganization of the SBAP.  The program previously consisted of 3 FTEs, and now it
       consists of 2.5 FTE at a difference pay grade from 1996 figures. Projected increase is due to salary increases and raises of SBAP
       staff.

IL     SBAP difference in amounts results from the difference of approved budget and actual expenditures.

IA     In FY96, $10,000 was allotted for a special project.  In FY97, the SBO position was retained by a different state agency (IA
       Department of Economic Development) as part of the Regulatory Assistance Team, increasing the budget allocation for FY97 and
       FY98.  SBAP funding increase is for web site development and maintenance, special projects, computer upgrades, and moving
       expenses.

MA    In last year's SBAP Annual Report, we listed 0.8 FTEs for the SBTCP activity.  This year, we have changed the mix, estimating 1.2
       FTEs (40% SBAP manager, 80% program assistant). This year, the program manager has had to spend more time on industry-specific
       projects (both interagency  and OTA-specific), leaving more day-to-day operations of the SBAP function to the program assistant.
       MA/DEP continues to report fewer than expected Title V  permits, due in part to many companies filing for Restricted  Emission Status
       (FESOP program). However, with-the establishment of the Business Compliance Unit at DEP, we expect a program to formalize
       working agreements between DEP and OTA will be developed.

Ml     SBTCP funding is based on collected air permitting fees.  Since the  fee structure was put in place in 1995, the level of fees collected
       for each aspect of the SBTCP has continued to decrease.  Between FY 96 and FY 97, the amount of fees collected and allocated
       toward the SBTCP has decreased 17.5%.  It is anticipated that program funding will continue to decline based on a reduction in the
       amount of fees collected.

MN    Change in staffing levels and grant funds.

MO    The funding increased for 1998, because a federal grant was obtained to inform the public of the  112(r) requirements.  Also, additional
       General Revenue funding was used to provide air assistance due to the amount of assistance requests received.

NV    Budget changes from 1996 to 1997 were due to appropriation of the EPA Pollution Prevention Leadership grant, which was passed
       through to the UNR-BEP Program.  The 1996 and 1997 budget information reflects actual expenditures, which include position
       vacancies; the SBAP technical assistance position was not filled until  1997,  and the SBO position was vacant for 6 months in 1997
       due to transfer of staff.

NJ     Reduction in force bumped SBAP staff member to lower title and salary in 1996. Less than anticipated fees collected from Operating
       Permits in 1997.

NC    During 1996, the Environmental Permit Information Center (EPIC) was started under the SBO, and funds were spent for office space,
       furniture, and equipment for opening this office.  During 1997, some additional expense for equipment was spent for EPIC. This will
       not reoccur in 1998.

OH    SBAP: No new employees were hired in  1997; 1998 budget reflects allowance for one additional staff member. SBO: Variations in
       available revenue, new staff added at end  of 1997.

OK    There was a significant increase in the 1997 budget, because the majority of the SBAP Leadership Grant was spent during this
       calendar year.  Very little will be spent in 1998.

-------
                                                           TAilE
TEJOTTC5JV
South Ocioto
Jemssasa'
7otd°
\ttch"
Vermont0
VMnto
Vlrpin tclcnoo
WfcsWnmon
WeotVImWo-
Wbcarca,.
W^rtn,
QWmsri^lC^RmsiSmKOKreoOtOI .
SSO
26,000
03AIP
10.COO
CAP
6.000
0OO.OOO
1.280,000 (FY)
86.000
0
10.000
Odnccthro)
4O.OOO
SE.OOO
16.000
26.OOO
210.000
0
180.000
3S.OOO
2OO.OOO
100.000
117.000
75.GOO
6.000
0
6.000
0 flncctivo)
6.000
6.000
3.OOO
1O.OOO
TOTAL
40.OOO
800.000
1,280,000
300.OOO
0
186.000
36.000
246.000
160.000
136.000
110,000
•DttWKSr FOR 1C07 WOBTWe PBRSOO 10)
830
261000
SSAP
10.000
CAP .
6.000
80O.OOO
1.298.849 IFY)
43,000
0
10.000
66.000
4O.OOO
80,000
30,000
26,000
203.000
60.000
176.000
66.000
200.000
140.0OO
117.000
76,000
2.000
16,000
6.000
N/R
6.000
6.000
3.000
10,000
TOTAL
40.000
800.000
1.298.849
248.000
76.000
160.000
110.000
246.000
206.000
160.000
110.OOO
GU80ET FOR 1000 RS?ORTO»D KKOES (0)
030
26,OOO
SOAP
10.OOO
CAP..
6.000
800.000
961.763 IFY)
120.000
N/R
10.000
66.000
40.0OO
66.000
40.000
26,000
210.000
85.000
140.000
66,000
2OO.OOO
140,000
117,000
76.OOO
2.OOO
16.000
6.000
6.000
6.OOO
6.000
3.0OO
10,000
TOTAL
40,000
800,000
661,763
332,000
76.000
156,000
126,000
246.0OO
200,000
160,000
110,000
0Notes, including explanations of significant changes (more than 10%) in funding levels among the 1996, 1997, and 1998 budget periods:

AR    The Ombudsman is being separated from the Small Business Assistance Function.  The SBAP is being consolidated with the Customer
       Service Division and likely expanded.
Maricopa Cty, AZ

South Coast
The difference in budget includes changes in salaries, equipment, and training.

The Small Business Assistance Officeincreased its staffing from 9 to 10 with the transfer of an Office Assistant in July
1997.  Also, $50,000 was added to the 1997-98 budget to increase business outreach.
CO    The Ombudsman's office was moved from the Office of Regulatory Reform to the CO Department of Public Health and Environment
       (CDPHE) in July 1997. The legislature did not designate a 1998 budget for the new Ombudsman at CDPHE.

CT    Program funding has remained constant at $325,000.  Resources have been reallocated to provide program support and expansion on
       specific program initiatives such as the grant project for metal finishing or outreach on Title V.  While the level of funding has remained
       constant, existing available resources have been shifted within the Bureau of Air Management to provide additional program support as
       necessary.

DC    Funding increase for 1998 due to establishment of CAP.  Source is Title V fees.
N/A
       Not oppliccble
                     N/R
                             No rcoponoe

-------
                                                               TABLE D-4
                                                               (Continued)
«0°,&
Loudlana
Maine
Maryland
Maaaachueetta*
Michigan*
Minnesota*
Mleahalppl
Mlaaourl*
Montana
Nebraaka
Nevada*
New HampaNre
New Jeraey*
New Mexico
New York
North Carolina'
North Dakota
Ohio*
Oklahoma*
Oregon*
~ "
Puerto Rico*
Rhode laland*
South Carolina
BUDGET FOR IBM REPORTING PERIOD W
8BO
0 (Funded
by other
programa.)
40.0OO
3.600
N/A
100.OOO
70,000
160.000
60.000
80.00O
N/R
62.600
26.000
80,000
10.000
1.170.000
88AP
400.000
76.00O
81 .OOO
60.000
470.0OO
316.0OO
160.000
330.000
89.000
106.OOO
62.60O
CAP
O
Aa needed
Ineg.l.
0
N/A
O
1.OOO
6.000
10.OOO
2.000
N/R
3,000
76.OOO
80.000
206.OOO
1,000,000
324000
30.000
176.00O
10.OOO
31,766
1 86.00O
140.000
actual)
Inactive.
49.000
3600O
30.000
226,000
1.6OO
•O.OOO
N/A
6.OOO
1.000
N/R
120000
88,430
460.000
20,000
90,000
BE OOO
2.1 2O
10.000
Inactive.
N/R
1 6OO
TOTAL
4OO.OOO
116.000
64.600
60,000
670,000
IFY98)
388.000
(FY97)
306.000
380.000
181.000
106,000
107.000
1OO.OOO
141.600
216.OOO
2.170.000
329.0OO
61.000
4OO.OOO
1 30,000
120.306
611.000
20,000
1 39.OOO
121 6OO
BUDGET FOR 1997 REPORTING PERIOD (»t
680
0
40.OOO
3.600
N/A
66.000
70.000
16O.OOO
60.000
80.000
0
77.103
26.000
80.OOO
10.000
1.170.000
SBAP
400,000
76.000
61,000
60.000
420.OOO
260.000
160.OOO
346.OOO
89.000
106.0OO
164,812
CAP
0
Aa needed
(nog.).
N/A
N/A
0
1.OOO
6.000
10.000
2.000
0
2.423
76.000
60.320
206.000
1.000.000
307000
30.000
1 62.OOO
10.000
33.344
36.000
16.000
49.OOO
36 OOO
30.0OO
236,000
1.600
< 1.000
4.OOO
3.0OO
1.00O
N/R
142314
90.762
3 OO.OOO
188.000
11 O.OOO
8E OOO
2.226
6.00O
10.000
0
1 BOO
TOTAL
400,000
116,000
64.600
60.0OO
486.000
IFY97)
321.000
(FY98)
306.000
39E.OOO
181 .OOO
1 06,000
244,338
100,000
131,820
216,000
2,174,000
31 O.OOO
81 ,OOO
387.000
162,314
126.322
340.000
223.0OO
169,000
121 BOO
BUDGET FOR 1998REPORTKW PERIOD <*>
880
0
40.000
3,600
N/A
70.OOO
70.OOO
16O.OOO
66,000
N/R
N/R
92.272
26.000
80.000
10.OOO
1,170,000
SBAP
40O.OOO
76,000
61 .OOO
60.000
416.OOO
260.OOO
16O.OOO
44O.OOO
urn
1 06,000
168,812
CAP-
0
Aa needed
lneo.1.
O
N/A
0
1.000
6.0OO
10.000
N/R
N/R
2.60O
76.0OO
62,000
206.000
1,000.000
297.000
30.000
210.000
10.000
36.01 1
106.000
16.000
49.000
N/R
30,000
346,000
1,600
O.OOO
4.OOO
3.0OO
1,000
N/n
132.000
97.760
400.OOO
76.000
116,000
N/R
2.337
7.600
10.000
0
N/R
TOTAL
40O.OOO
116.000
64.600
60.000
486.OOO
(FY98)
321 .OOO
(FY99)
3O6(OOO
S06.OOO
N/R
106.000
263.684
100.000
143.600
21 6.0OO
2.1 74.OOO
3OO.OOO
81.000
666.0OO
142.OOO
136.098
616.000
1 0O.OOO
164.000
N/R
N/A
        Not applicable
                       N/R
                               No reaponae

-------
STATE OR
TBWTORY
Alabama
Alaska
Arizona
Merlcopa
County*
Arkansas"
California
Kerns Cty
South Coast*
Colorado*
Connecticut*
Delaware
Dloulct of
Columbia*
Florida"
Georgia
Hawaii
Idaho
Illinolg*
Indiana
Iowa*
Kansas
Kentucky
Jefferson Ctv
BUDGET ran teea REPORTING PERIOD to)
SBO
166.000
SSAP
60,000
CAP
N/R
Budoets combined.
Budgets combined.
N/R
73,132
200.000
10,000
1 36.0OO
89,643
340,000
10.OOO
Budgets combined.
90.OOO
1 20.OOO
N/R
2.10O
0
N/A
N/A
0
Budgets combined.
Budgets combined.
6,000
8,000
Did not
exist.
Budgets combined.
66,000
116,000
10.OOO
Did not extol.
66.OOO
70,000
160,000
84,600
126,000
107,000
60.0OO
30,000
266.OOO
700.000
310.000
336,000
260,000
80.OOO
6.000
0
3,000
0
No budget,
travel only.
2,000
SesKY
TOTAL
216,000
112,700
1 66.OOO
136,000
164,876
640.000
20.000
1,200,000
210.OOO
326,000
80.OOO
13.000
160.000
190,000
0
100,000
326,000
863,000
394,600
IFY96I
460,000
369.000
130.000
BUDGET FOR 1687 REPORTING PBUOD K>)
SBO
1 6B:000
SBAP
166,000
CAP
N/R
Budgeto combined.
Budgets combined.
N/R
78,210
200,000
10,OOO
140,000
233,068
340,000
10.0OO
Budgeto combined.
90,OOO
120.0OO
N/R
1,664
6,000
N/A
N/A
0
Budgets combined.
Budgets combined.
6,000
8,000
Did not exlot.
Budgets combined.
66,000

66,000
70,000
160,000
81,000
126,000
112,767
40000
116,000
10.0OO
N/R
30,000
326,000
700,000
362,000
336,000
260,000
86.OOO
0
0
3,000
N/A
No budget,
travel only.
2.000
SeeKY
TOTAL
330,000
112,700
1 66.0OO
140.OOO
312.842
646,000
20.0OO
1,210,000
210.OOO
326,000
80,000
13,000
140,000
190,000
0
96,000
396.000
863,000
443.000
IFY97)
460,000
364,767
126.000
BUDGET FOR 1SS8 REPORTIFJC PSMOD (0)
SBO
176,000
eafic
1 66,000
CAP.
N/R
Budgets combined.
Bud
N/R
80.OOO
200,000
10,000
I0to combined.
146,000
200.000
340.00O
10.00O
N/R
2.000
6.0OO
N/A
Budgeto combln&d.
90,000
120.00O
0
Budgets combined.
Budpeto combined.
6.0OO 8.OOO
2.0OO
Budgets combined.
f
66.OOO I 126.00O
10.OOO
N/R
66,000
76.000
160,000
81,000
126,000
118,791
40.000
30.000
360.000
700,000
378,000
336,000
262,600
86.000
0
6,000
3.000
0
No
budget.
trove)
only.
2,000
SeaKY
TOTffl
340,000
112.70O
166,000
146,000
282,000
646.OOO
20,000
1.2 10.OOO
2 10.OOO
32S.OOO
80.000
16,000
116.000
20O.OOO
0
95,000
430.OOO
863,000
469.000
(FY9BI
460.000
383,291
126.000
N/A
            Not applicable
                                               No response

-------
                                                                TABLE D-3
                                                                (Continued)
STATE OR
TERRITORY
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
BUDGF
SBO
10,000
55,000
40,000
60,000
30,000
25,000
SBAP
175.000
55,000
200,000
140,000
117,000
75.000
rw
CAP
5,000
N/R
5,000
5.000
3.000
10.000
TOTAL
190,000
110,000
245,000
205,000
1 50,000
110.000
SOURCE Or FUNDING
SBO
General funds.
SBAP
Permit fees,
general fund,
federal trust, EPA
Leadership grant.
Title V fees.
CAP
Permit fees,
general fund, and
federal trust.
N/R
Title V fees.
Title V fees and agency penalties.
General
purpose
revenue
Agency penalties
(reimbursements
only - actual
expenses
< 1.000)
Program revenue (permit fees).
Title V fees.
•Notes:

NV
PA

Rl
State program only.  The Clark County Health District, Air Quality Program, and the Washoe County District Health Department Air Quality
Program have staff in their compliance and permitting branches that provide assistance to small businesses. However, these programs are not
formal small business assistance programs. Budget information is not available for these programs.

Air Quality Management Funds are through the air quality permit fees.

SBO in office for only 5 months.

SBO budget includes salary, fringe benefits, and travel. 75% of SBO time is spent on small business; budget reflects this. SBAP budget includes 2
FTEs (Environmental Ranner and Principal Environmental Planner, who started employment 4/97) and Yt FTE (Research Associate).
N'A
        Not applicable
                       N/R
                       No response

-------
                                                             TABLE D-3
                                                             (Continued)
STATE OR
TERRITORY"
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
BOT6ET(4J
SBO
10.000
1.170.000
SBAP
205,000
1.000.000
307.000
30,000
1 52.000
10.000
33.344
35,000*
15.000
49,000*
35,000
25,000
30,000
235,000
142,314
90.752
300.000
198.000
110.000s
85.000
10,000
CAP
< 1.000
4,000
3,000
1,000
Included in
SBAP budget.
Included in
SBAP budget.
2,226
5.000
10,000
0
1,500
5,000
Budgets combined.
Budgets combined.
43,000
0
203,000
60.000
2,000
15.000
TOTAL
216.000
2,174,000
310,000
61,000
387,000
152,314
126.322
340,000
223,000
159,000
121,500
40,000
800,000
1,296,849
(FY)
248.000
75.000
SOURCE OF FUNDING
SBO
Title V fees,
other state
funds.
SBAP
Title V fees,
grants, other state
funds.
CAP
Title V fees, other
state funds.
New York State Clean Air Fund supported by Title V fees.
Title V fees.
Title V fees.
Title V fees.
OAQDA funds.
Agency
indirect costs.
Title V fees.
Title V fees, EPA Leadership Grant.
Title V fees.
Title V fees.
Title V fees.
State general
fund.
Title V fees.
N/A
Title V fees.
Title V fees.
Title V fees.
151 funds.
Title V fees,
EPA
•Partnership
for
Compliance*
grant
N/R
Title V fees, DEQ
P2 Program grant.
Title V fees.
State of VT
N/A
       Not applicable
N/R
       No response

-------
                                                           TABLE D-3
                                                           (Continued)
STATE OR
TERRITORY
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada*
New Hampshire
New Jersev
BUDGE!
SBO
N/A
65,000
70,000
150,000
50,000
80,000
0
77,103
25,000
80.000
SBAP
50,000
420,000
250,000
150,000
345,000
99,000
105,000
164,812
75,000
50.320
rm
CAP
N/A
0
1,000
5,000
10,000
2,000
0
2,423
Combined.
1.500
TOTAL
50,000
485,000
(10/96-9/97)
321,000
(FY 98)
305,000
395,000
181,000
105,000
244,338
100,000
131.820
SOURCE OF FUNDING
SBO
N/A
SBAP
MA Toxics Use
Reduction Act
(TURA), which
was created by
OTA, provides for
fees to be paid by
large quantity
toxics users.
TURA mandates
OTA to provide
assistance to small
quantity toxics
users.
State & county fees, restricted
funds.
Air fees, Act
1 05 grant.
Air fees, Act 105
grant, P2
demonstration
grant, SBREFA
21 5 grant.
CAP
N/A
Unfunded.
Air fees, Act 105
grant.
Title V fees.
Title V fees &
other fees.
Title V fees,
general revenue,
federal grant.
Title V fees.
Air quality permit fees.
Same as SBAP
person.
Indirect cost
pool.
Title V fees.
Indirect cost pool
& federal grant
(PPL).
Emission fees.
N/R
Air Quality
Management
Fund.*
N/A
Operating permit fees.
N/A     Not applicable
                     N/R
No response

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                                                             TABLE D-3
                                                             (Continued)
STATE OR
TERRITORY
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Jefferson
County
Louisiana
Maine
Maryland
BUDGET ($)
SBO
N/R
65,000
70,000
1 50.000
81.000
125,000
112,757
40,000
0
40,000
3.500
SBAP
N/R
30,000
325,000
700,000
362,000
(7/97-6/98)
335,000
250,000
85,000
400.000
75,000
61.000
CAP
N/R
0
0
3,000
N/A
Travel only.
2,000
See KY.
0
As needed
(negligible).
N/A
TOTAL
N/R
95,000
395,000
853,000
443,000
460,000
364,757
125,000
400,000
115,000
64.500
SOURCE OF FUNDING
SBO
SBAP
CAP
Title V fees.
Title V fees.
GRF
Title V fees, air
base grant.
Title V fees.
Special fund, permit fees, general
revenues.
Trtle V fees.
Air fee funds.
N/A
Title V fees.
Legislature.
N/A
N/R
Title V fees.
EPA 105 grant & general funds.
Funded by
other
programs.
Fees from
Toxic Use
Reduction
program.
EPA 105 grant
($240K), self-
generated ($160K)
Title V fees.
MDE indirect funds.
N/R
N/A
Fees from Toxic
Use Reduction
program.
N/A
N/A
        Not applicable
                      N/R
No response

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                                               TABLE D-3
                          1997 SBTCP BUDGET INFORMATION AND FUNDING SOURCES
STATE OR
TERRITORY
Alabama
Alaska
Arizona
Maricopa
County
Arkansas
California
Kerns Cty
South
Coast
Colorado
Connecticut
Delaware
District of
Columbia
Florida
Georaia
BUDGET (S)
SBO
165,000
SBAP
165,000
CAP
N/R
Budgets combined.
Budgets combined.
N/R
78.210
200,000
10.000
140.000
233,068
340,000
10,000
Budgets combined.
90,000
120,000
N/R
1.564
5.000
N/A
N/A
0
Budgets combined.
Budgets combined.
5.000
8.000
Does not
exist.
Budgets combined.
65.000
115.000
10.000
TOTAL
330,000
112,700
165.000
140.000
312,842
545,000
20.000
1,210.000
210.000
325.000
80,000
13,000
140.000
190.000

SBO
Title V fees;
air, water, &
RCRA grant
funds
SOURCE OF FUNDING
SBAP
Title V fees,
permit fees
CAP

All funds come from the AK Clean Air Protection fund that
was established to fund Tide V programs.
Air quality permit fees.
N/R
Permit fees
N/R
State appropriations, educational fund, and federal grants.
State Budget Act.
KCAPCD permit fee revenues.
Emissions fees, permit fees, annual
operating fees, subvention funds.
CO Dept. of Public Health & Env.
permitting & annual fees.
N/A
N/A
Funds for the program are appropriated from a state fund
that supports a number of programs related to
implementing the Clean Air Act in CT. Vehicle registration
fees provide the funding source for CT's dean air program.
Title V fees are used for costs incurred as a result of Title
V permitting activities.
Title V fees.
Air grant.
Title V fees.

Air grant/Title V
fees.
N/R

Title V fees.
N/A
      Not applicable
                 N/R
No response

-------
                                                          TABLE D-2
                                                          (Continued)
*Notes:

SCAQMD      SBO and SBAP are combined.

MA    SBAP established 11/93 pursuant to the 11/92 SIP revision.

       Multimedia technical assistance to small business had been occurring in the Commonwealth since 1989 through OTA and the OEP.
       While the structure of the MA SBAP is not identical to the Section 507 program design, services have been provided on a free and
       confidential basis as part of the Commonwealth's Toxics Use Reduction program. In addition, a reorganization at DEP has established
       a "Business Compliance Unit,' which does outreach,  permitting, inspections, and enforcement on a multimedia basis. Business
       leaders, large and small, are invited to meet every month with Trudy Coxe, Secretary of Environmental Affairs, and their concerns are
       communicated to OTA and DEP staff for appropriate response.

MO    First meeting planned for late April 1998.

-------
                                                                   TABLE D-2
                                                                   (Continued)
STATE OR
TERRITORY
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
US Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
MONTH & YEAR OF ESTABLISHMENT
SBO
4/92
10/94
6/94
8/91
11/92
10/97
5/95
8/93
11/93
1/93
2/92
1/94
N/E
8/92
1/93
Fall 92
4/94
4/92
3/92
SBAP
4/92
10/94
6/94
8/91
11/92
11/94
11/96
8/93
11/92
1/93
1/92
1/94
12/96
3/93
1/93
Summer 93
11/93
4/92
3/92
CAP
5/92
10/94
6/96
1/94
11/92
1/96
N/E
8/94
4/94
1/93
11/92
1/94
8/97
11/95
N/E
Summer 93
1/95
4/92
3/92
MONTH & YEAR OPERATIONS BEGAN
SBO
4/92
12/94
10/94
1/92
5/93
10/97
5/95
8/93
11/93
3/93
2/92
5/94
N/0
4/93
1/93
Fall 92
12/94
11/92
5/94
SBAP
4/92
4/95
10/94
11/91
1/94
11/94
11/95
8/93
11/92
11/93
1/92
1/93
12/96
7/93
1/93
Summer 93
5/94
12/92
11/93
CAP
6/93
1/96
6/96
11/94
4/93
3/96
N/0
8/94
4/94
N/0
11/92
6/95
10/97
11/95
N/0
Summer 93
3/95
8/94
5/95
N/A
N/0
Not applicable
Not operational
N/E
N/R
Not established
No response

-------
                                                                      TABLE E-8
                                                                     (Continued)
•Other:
CO      Attended presentation of annual report to CO Air Quality Control Commission.
MT      Advised on creation of small business loan program.
OR      Sponsored educational workshops for small businesses, vendors, and other shareholders. Helped SBAP initiate inclusion of regulatory information in community
         college curricula.
PA      Ombudsman position was filled in 1997.
UT      Lt. Governor Small Business Advisory Council.
WY      New CAP appointee nominations.

' 'Additional comments:
South Coast, CA  SCAQMD is a regional regulatory agency permitting approximately 30,000 sources.  We are the largest of the 34 air districts in CA. We have historically
                 used industry, community, and environmental group input into our programs.  A CAP-like committee, known as the Local Government and Small Business
                 Assistance Advisory Group recently has been formed. The Group will have its first meeting in January 1998 and will deal with the issues listed in the
                 table above.
DE      CAP was not operational in 1997. First scheduled meeting is 2/98.
DC      CAP was appointed but did not meet during 1997.
MA      In addition to the monthly meetings held by Secretary of Environmental Affairs, each of five regional technical assistance teams has an advisory committee, which
         is made up of area business and civic leaders. Each of these groups communicate interests arid concerns to OTA.
MN      The CAP currently is dormant due to a pending reorganization of the MPCA.
NY      Elected CAP chair at first meeting, 8/97. 2 CAP members attended 9/97 CAP training session.
NC      Inactive. Waiting  appointment of 4 new members.  Changes in leadership delayed the appointment process.
OH      Training sessions: 1 member.  Met with small businesses/associations on an individual basis.
OK      Chair attended EPA training.

-------
                                        TABLE E-9
                         MEETINGS AMONG SBO, SBAP. AND CAP
FREQUENCY
Daily
Weekly
Bimonthly
Monthly
Quarterly
Biannually
Annually
Occasionally
Other**
SBO & SBAP
AK, CT, GA, KS,
ME, MT, NV, NH,
NC, SC, VA, VI,
WA. Wl, WY
CA, IL, ND, WV
AZ, SCAQMD,
CO, DC, MN, TN,
UT
ID*, Jefferson,
LA, NJ, NM
AL, IN, IA, KY,
NY, OH, Rl
MS,
Maricopa, OK
MD, Ml, OR, PA,
SD

SBO & CAP


MT, Wl

CT, GA, IN*.
KS, KY,
Jefferson, ME,
NV, PA
LA, ND, WV
NM,
Ml, NH, NC, OR,
SD, VA
AK, AR
SBO, SBAP, & CAP


Wl

CO, CT, GA, IN*,
KY, LA, ME, MS,
NV, NJ, PA, UT, VA,
WY
FL, MT, NE, NY, ND,
SD, TX, WV
KS, NM
Ml, NC, OR
AK, AR, OH
SBAP & CAP


Wl

CT, GA, IN*,
KY, LA, ME,
NV, OR, PA
ND, VT, WV
MT, NM
Ml, NC, OK,
PR, SD, VA
AK, AR
*Notes:

County programs not counted separately.

DE     No response.
HI     Not applicable.
ID     Established monthly meetings, but only met 3 times during reporting period.
IN     Met once during the year due to scheduling conflicts.  Typically meets quarterly.
MA    Not applicable.
MO    Did not meet in 1997, but SBO/CAP/SBAP and SBAP/CAP will meet quarterly in 1998.
NV     7 meetings with SBO/SBAP and contractors - 3 with BEP-UNR and 2 each with Washoe and
       Clark Counties.

"Other:

AK     Every 4 months (3 per year).
AR     Every 4 months (3 per year).
OH     Every 2 months.

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                     TABLE E-10
FINANCIAL ASSISTANCE PROGRAMS TO HELP SMALL BUSINESSES
            COMPLY WITH CAA REQUIREMENTS
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Kerns Cty
South Coast*
Colorado
Connecticut*
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
DATE AVAILABLE
None
None
None
None
10/97
1972
1991
1995
None
1991
1992
None
1994
None
None
None in 1997*
None
None
None
NAME OF GRANT/LOAN




Revolving Loan Program
CA Pollution Control Financing Authority
Air Quality Assistance (funded by South Coast Air
Quality Management District)
Innovative Clean Air Technologies

AQAF Loan Guarenty
CLEAN (state's portion)

Financial Assistance for Vapor Recovery (revolving
loan fund)






FUNDING LEVEL




$1 million
$6.8 billion in bond sales with projects
ranging from $10,000-$500,000
$1 million remaining (sunsets 1999)
$1 million/year

$1,750,000
$3,000,000 ($750,000 from AQAF)

$1 million







-------
TABLE E-10
(Continued)
PROGRAM
Illinois
Indiana
Iowa
Kansas
Kentucky
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
DATE AVAILABLE
None in 1997*
None
None in 1997*
None
None
None
None in 1997*
None
None
None
None
7/97
None
None
None in 1997*
None
None
None
None
None
NAME OF GRANT/LOAN











Small Business Environmental Improvement Loan
Program








FUNDING LEVEL











$750,000









-------
TABLE E-10
(Continued)
PROGRAM
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon*
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
DATE AVAILABLE
9/97
11/96
None
None
Current
None
None
1/94,7/96
None
None
None in 1997*
None
None
None
None
None
None in 1997*
None
None
None in 1997*
None in 1997*
NAME OF GRANT/LOAN
Empire State Development Linked Deposit Program
(interest rate buy-down)
Environmental Bond Act


Small Business Assistance Fund


Small Business First Fund*













FUNDING LEVEL

$30 million


Based on Title V fees@$0.507ton


$3 million














-------
TABLE E-10
(Continued)
PROGRAM
XA/ynminn
DATE AVAILABLE
Nnnn
NAME OF GRANT/LOAN

FUNDING LEVEL
I
•Notes:

South Coast    A loan guaranty program, which is supported by the Air Quality Assistance Fund (AQAF), is avaiable to small businesses located in
               Los Angeles, Orange, and portions of Riverside and San Bernardino Counties.  These are not loans, but guaranties of repayment to
               lenders.  This program was established to offer a comprehensive technical and financial assistance program to small businesses to
               satisfy clean air requirements.

CT     Loan guarantee program established in 1994. Preliminary work is underway to expand the program to make financial assistance generally
        available for small business environmental compliance.

FL      Proposed legislative amendment will be considered during the 1998 session. This legislation would create the "Florida Air Pollution Prevention
        Grant Program."  It is intended to grant funds to offset the cost of implementing pollution prevention measures. Funding level is expected to
        be $275,000.

IL      Two grant programs are expected to be operational 11/98: a Pollution Prevention Grant Program with a funding level of $150,000, and a
        Pollution Prevention Loan Program with a funding level of $2 million.

IA      In late 1998, a loan program is expected to be established; funding level is undetermined.

LA      Grant or loan program planned.

MT     Small Business Energy and Environmental Loan Program (funding  level $660,000) planned for  1/98.

OR     Perchloroethylene dry cleaners, chrome platers, and businesses using NESHAP halogenated solvents qualify for pollution prevention tax
        credits.  SBAP also assists businesses in  securing federal SBA and State Economic Department loans.

PA      The Air Quality Improvement Fund became available in January 1994 and  subsequently was rolled into the Small Business First Fund on July
        1, 1996.

SC      Grant or loan planned.

VA     Authority to create a Small Business Environmental Compliance Assistance Loan Fund  was created by the legislature.  Framework and
        parameters of the loan program being established with implementation projected for late 1998.

WV     Small Business Environmental Loan (funding level $2 million revolving) planned for mid-1998.

Wl      Wl Housing and Economic Development Agency Linked Deposit Loan Subsidy (funding level $10,000 to  $99,000)  planned for 1/98.

-------
                                                    TABLE E-11
                                              COOPERATIVE EFFORTS
Descriptions of how each component of the SBTCP has developed cooperative efforts among existing personnel resources
(within the state) are provided in Table E-11.
STATE OR
TERRITORY
Alabama
Alaska
•
Arizona
Maricopa Cty
Arkansas
California
Kerns Cty
BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
SBO
N/R
Works with Department of Commerce to reach
more email businesses. Participates in regional
and national P2 roundtables. Participating in
Governors Council on Small Business
Assistance Programs to eliminate possible
duplication of efforts and to have better
coordination and referrals between agencies.
Also works with AK SBDC and MEPs.
Agency ombudsman assists with complaints
from small businesses.
N/R
Salaries come from grant programs and state
appropriations.
Outreach efforts are coordinated with other
public agencies, trade associations, chambers
of commerce, local government representatives,
etc. Outreach ideas and materials are shared
with other SBAPs, AWMA, and statewide CA
Air Pollution Control Officers Association.
Work with planning and economic development
departments.
SBAP
Funded through Title V program.
Works with Air Program to ensure that efforts
are not duplicated. Work with local businesses
to review information that affects them.
Agency permitting engineers and compliance
inspectors frequently refer businesses to SBAP
and assist with workshops, training sessions,
publication development, etc.
Partner with a local Community College and use
student interns for various projects. These
interns are in the Environmental program. For
example, a MACT guide (for understanding) was
produced by college interns, and they will assist
with the SBO/SBAP meeting in 1998.
Salaries come from grant programs and state
appropriations.
A number of local districts assist one day per
week at Cal/EPA permit assistance centers.
District staff provide countertop displays in city
and local government, business assistance, and
permit services areas to refer customers to the
Districts. Districts larger than 250,000 people
assign a single point of contact to assist
businesses.
Work with planning and economic development
departments.
OAP
N/R
SBO/SBAP uses the CAP to review fact
sheets and other Departmental information.
CAP members are from all parts of the
state. Their names, addresses, and phone
numbers have been put in different forms to
allow businesses and concerned citizens to
contact individual CAP members regarding
Department activities.
Agency representative to the CAP is the
Deputy Director of the Agency.
N/R
N/R
To be operational in 1998.
N/A
    Mot applicable
N/R No response

-------
                                                          TABLE E-11
                                                          (Continued)
STATE OR
TERRITORY
South Coast
Colorado
Connecticut
Delaware
District of
Columbia
Florida
BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
SBO
SCAQMD staff is assigned to assist one day per
week at Cal/EPA permit assistance centers.
Outreach efforts are coordinated with other
public agencies, trade associations, chambers
of commerce, local government representatives,
and agency staff. Outreach ideas and materials
are shared with other SBAPs, AWMA, and
statewide CA Air Pollution Control Officer's
Association. Public Advisor participates with
other states in activities coordinated through
U.S. EPA'e SBO.
1 FTE funded by Title V funds from CO
Department of Public Health & Environment, Air
Pollution Control Division.
SBAP
SCAQMD staff is assigned to assist one day per
week at Cal/EPA permit assistance centers.
AQMD provides counter-top displays in city and
local government, business assistance, and
permit service areas to refer customers to the
AQMD's toll free line.
2 FTE funded by Title V funds from CO
Department of Public Health & Environment, Air
Pollution Control Division. Staff educates small
business owners, internal staff (permit engineers,
enforcement personnel) and outside agencies
about air pollution issues.
CT's SBO and SBAP are merged, and collectively the program leverages technical staff from within
the Air Bureau to provide compliance assistance on air quality issues. The program has used staff
from other Bureaus within the Department to provide multimedia assistance when requested. The
program can access technical staff within the Air Bureau on a regular basis to provide permitting
assistance, to help with the development of informational materials and fact sheets, and to
participate in outreach events around the state. The SBO position is designated out of the Office of
the Assistant Commissioner to enhance the multimedia capabilities of the SBAP. Additional
resources are leveraged through partnerships with trade associations, quasi-public agencies, other
state agencies, public utilities, local chambers of commerce, and programs established at CT
universities. SBAP has established effective partnerships with trade associations and vendors
representing the autobody, metal finishing, and gasoline industries.
Ombudsman has access to technical personnel
in engineering and compliance for answering
technical questions, assisting in completing
permit applications, and interpreting regulations.
N/R
N/R
Ombudsman serves dual role.
Formed partnership with compliance inspectors
to distribute brochures to small businesses.
SBAP relies upon the department's district air
inspectors in providing compliance assistance
with air regulations. SBAP continues its
partnership with the Small Business Development
Centers and the FL Manufacturing Technology
Centers.
CAP
SCAQMD is working with other state and
local programs to obtain ideas on how to
make a CAPO-type program work at a
regional level. Our governing board
recently appointed a Local Government and
Small Business Assistance Advisory Group.
7 members. CO CAP members are not
compensated for their service. Meetings
are held at various members' places of
business and state offices on a rotating
basis.
CT's CAP consists of 10 members. Other
interested individuals attend meetings
regularly and serve as non-voting members.
The CAP has helped to establish
relationships with the small business
community and to publicize the availability
of the SBAP.
N/R
N/R
Encouraged the members to help promote
and provide feedback to and from
respective industries and affiliations.
N/A Not applicable
N/R  No response
                                                               2

-------
                                                          TABLE E-11
                                                          (Continued)
STATE OR
TERRITORY
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
BRIEF DESCRIPTION Of COOPERATIVE EFFORTS
SBO
SBO is now a part-time position. SBO retired in
October from the Division and was reappointed
to work part-time. A secretary supports the
SBAP part-time.
N/A (Plan to maintain activity within Department
of Health.)
SBO has worked extensively with the
Department of Commerce, Small Business
Development Centers, TechHelp, and the
Division of Environmental Quality's Pollution
Prevention Coordinator. In thepast, vendors,
INEL representatives, local POTW managers,
ID's universities, banking representatives, and
DEQ regional office personnel have been
utilized. Also, the SBO has worked closely with
the other Region X states (WA, OR, AK) to
discuss common problems and entered into an
agreement with the Pollution Prevention
Research Center to provide assistance with P2
issues under a leadership grant, which is
managed by WA.
SBO has access to 1 ,200 employees of the
IEPA for their expertise.
SBO has extensive support from the Office of
Air Management.
SBO is an integral part of the IA Department of
Economic Development's Regulatory Assistance
program. SBO has access to all IDED databases
and information including boards, meetings, and
memberships.
SBAP
2 Environmental Protection Division full time
associates. 1 retired engineer works part-time.
N/A (Plan to maintain activity within Department
of Health.)
SBAP works with all sections of the DEQ to get
correct and complete information to businesses.
They also work with professionals in other media
to make sure that cross media concerns are
addressed.
Being a part of the IL Small Business
Development Center Network, we have access to
small businesses through 53 centers across the
state. In addition, we have established working
relationships with many business groups
including NFIB, Printing Industry of IL, State
Fabricare Association, State Chamber of
Commerce, Manufacturers Association,
Automotive Wholesalers, and local economic
development organizations.
CTAP has extensive support from the Office of
Air Management.
IAEAP uses part time and full time student
assistants and interns from the University of
Northern Iowa to help with client assistance and
program management.
CAP
N/A
N/A (Support of activity by Department of
Health.)
N/A
N/A
N/A
N/R
N/A Not applicable
N/R No response

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                                                        TABLE E-11
                                                        (Continued)
STATE OR
TBWHTORY
Kansas
Kentucky
Jefferson
County
Louisiana
Maine
BRIEF DESCRIPTION Of COOPERATIVE EFFORTS
SBO
SBO assists with P2 issues, edits division
newsletter, organizes annual environmental
conference, coordinates dissemination of
division compliance publications, works with
assistance providers in other states/federal
agencies.
Air Quality Representative for Small Business
(AQRSB) is a member of the KY Environmental
Partnership, a group of agencies that want to
improve assistance to small businesses on
environmental issues. Division for Air Quality
(DAQ) has designated several people to assist
AQRSB im completing requests arid drafting
column for state newsletters. AQRSB is
participating in Department for Environmental
Protection Strategic Planning process that
provides an opportunity to exchange ideas on
public information and education with others in
the Department.
Jefferson County's SBAP makes its resources
of engineers, a library, and a meeting room and
equipment available to the Ombudsman as
needed.
Office of the Secretary provides additional
secretarial, outreach, and contact resources.
SBO works closely with SBAP and other
business service providers such as the
Department of Economic and Community
Development and the ME Chamber of Business
Alliance to maximize effectiveness.
SBAP
Technical assistance program is closely aligned
with the P2 assistance program. In the future,
these two programs will be even further
integrated to facilitate a comprehensive
P2/assistance program.
KBEAP uses training and seminar facilities of the
UK Center for Entrepreneurship network. SBEAP
pursues opportunities to speak and provide
training at trade shows and other conferences
utilizing a "captive audience" approach. KBEAP
works closely with DAQ on permitting and
compliance issues to provide timely and accurate
information, thereby avoiding repeating work.
Finally, KBEAP communicates with other
assistance providers for referrals and partnering
on training and assessment activities.

SBAP utilized the personnel of the Accident
Prevention Section to assist in the preparation of
presentations of the 11 2R program.
SBAP is able to work with staff from the
Department's Office of Innovation and
Assistance and other bureaus to assist in some
functions. SBAP also works with other business
service providers such as the ME Small Business
Development Centers to maximize effectiveness.
SAP 	
N/R
Small Business Stationary Source Advisory
Panel (SBSSAP) members have facilitated
AQRSB and KBEAP work with other
organizations. Chairman and vice-chairman
also met with agency management to
discuss expansion or the program to
multimedia.

Utilizes the secretarial resources of the
SBAP staff.
CAP is a joint panel comprised of 1 6
members. Functions of SBAP oversight
were merged with an existing panel
charged with overseeing the Toxics Use
Reduction Program.
N/A Not applicable
N/R  No response

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                                                                      TABLE E-11
                                                                      (Continued)
    STATE OR
    TERRITORY
                                                                BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
                                       SBO
                                                                  SBAP
                                                                 CAP
  Maryland
N/A
SBAP leverages extensive resource inside and
outside MDE. 100% or air permit engineer's
time is spent on small business air quality
permits. There is a designated SBAP contact in
each media administration to coordinate
regulatory and permitting activities.  All outreach
projects are conducted jointly with MDE's
Pollution Prevention Program. The 3 permitting
engineers of MDE's Environmental Permit Service
Center are designated resources for regulatory
and permitting information. MDE's Office of
Communications coordinated logistics for all
outreach activities. Trade associations partner
with the SBAP to host and advertise outreach
seminars.
N/A
  Massachusetts
SBO function is addressed by OTA's SBAP
manager and by the 31 existing staff members,
a team dedicated to multimedia P2 and toxics
use reduction.
SBTCP currently operates primarily through the
OTA structure.  There are 5 regional technical
assistance teams with 4 staff per team.  Each of
these teams deals with small business issues as
they arise from their requests for technical
assistance. All multimedia  P2 (M2P2) activities
are provided free and confidentially for all MA
companies, regardless of size. Compliance
assistance is an important (and increasing) part
of our activities.  However, because of legislative
mandate (and funding priorities), companies
needing assistance with programs or plans under
the TURA program must receive first priority.
The Secretary and 5-10 of her top staff
members meet monthly with business
leaders. Other staff, including the
Commissioner and Assistant Commissioner
of DEP, attend  as needed (several times per
year).
  Michigan
One FTE funded through state and county
restricted fees.  When fees fall short, the
difference between expected and realized
funding is pulled from the state's general fund.
Rve FTEs funded through state and county
restricted fees.  When fees fall short, the
difference between expected and realized funding
is pulled from the state's general fund.
Additionally, a number of project costs (e.g.,
marketing, bulk  printing, etc.) Are  offset through
partnerships with regulatory agencies and private
sector trade groups or recouped through fees
(e.g.,  workshops, guidance publications, etc.).
Unfunded.
  Minnesota
Coordinated with SBDCs and trade associations
to have them help promote the MPCA's small
business loan program.  Staff from other
internal and external media divisions serve on
the screening/steering committee for the loan
program.	
Partnering and participation on internal and
external multimedia workgroups. Coordinated
industry and government partnering through
Wood Finishers Leadership Grant and outreach to
automotive repair and body shops.
CAP currently is dormant due to a pending
reorganization of the MPCA.
  Mississippi
N/R
N/R
N/R
N/A  Not applicable
      N/R  No response

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                                                          TABLE E-11
                                                          (Continued)
STATE OR
TERRITORY
Missouri
Montana
Nebraska
Nevada
Clark Cty
Washoe Cty
BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
SBO
Inquiries are sent to the Technical Assistance
Program's Business Assistance Unit.
Personnel from MT Department of Commerce
help with outreach. Partnerships were made
with MT State University Pollution Prevention
Program and the U.S. Small Business
Administration.
There is only one person who provides activities
for SBAP/SBO and CAP administration.
SBO utilizes BAQ and other agency files to
obtain information regarding issues that the
ombudsman is investigating. SBO interviews
staff with knowledge of a facility as well as
facility personnel to establish a complete picture
of an issue to determine solutions.
SBAP
Some of the funding used to provide technical
assistance to businesses comes from Grant
Revenue. Additionally, the Department's
regulatory programs answer questions from TAP,
assist in writing Technical Bulletins, and
cooperate with mailings.
Personnel from MT Department of Environmental
Quality, Air, and Waste Management Bureau help
with technical assistance as needed. A
partnership was made with the MT
Manufacturing Technical Assistance Center.
N/R
SBAP utilizes the expertise of NDEP staff in
various environmental programs for technical
information. SBAP works closely with UNR's
Business Environmental Program to provide
information and technical assistance to the
business community and to coordinate
dissemination of outreach materials and
workshops. SBAP works closely with the county
air pollution control programs for hands-on
education of the vanous sources, identification of
industry needs, and outreach activities. SBAP
networks with other agencies having business
assistance programs to coordinate outreach and
technical assistance. NDEP Bureau of Air Quality
provides direct assistance to businesses
regarding permitting and compliance. Semi-
annually, the BAQ conducts compliance
workshops. BAQ staff members are given the
task of presenting these workshops (typically 1
permitting and 1 compliance staff). Other
workshops are presented as changes in federal
and state regulations warrant.
CAP
The Business Assistance Unit of TAP
provides support to the CAP.
N/R
N/R
CAP utilizes the information SBO and SBAP
collect to determine needs within the
business community and identify methods
to support and assist small businesses.
CAP members network with
representatives from their individual areas
of business and bring concerns before the
SBO and SBAP. Issues are identified, and
recommendations are made to the agency.
Air Quality Program staff utilize direct mailings to affected businesses. Internet postings, workshops, public speaking, and various outreach materials
(brochures and information packets). Permitting and enforcement personnel assist small businesses to comply with permitting, monitoring, and
operation. Assistance is also given for P2 when appropriate.
Air Quality permitting and enforcement staff provide assistance for small business im completing permits, monitoring, and compliance. Staff works
closely with local business development centers and often meet with prospective NV businesses to identify environmental permits for the business
should it locate within the countv.
N/A Not applicable
N/R  No response

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                                                                       TABLE E-11
                                                                       (Continued)
    STATE OR
    TERRITORY
                                                                 BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
                                        SBO
                                                                  SBAP
                                                                 CAP
   BEP/UNR
BEP has operated the SQG Hazardous Waste Technical Assistance Program since 1987 and the Air Regulatory Assistance Program since 1995, both
via contract with the NV Division of Environmental Protection. BEP has developed an extensive referral network with various trade associations,
agency personnel, university personnel, and local development authority personnel.	
  New Hampshire
Administrative support from Air Resources
Division. Developed working relationships with
other advocates for energy, environmental,
legislative, and business issues.
Developed working relationships with DES
Pollution Prevention Program and other internal
assistance resources.  Developed cooperative
ventures with trade associations, the university
system, and other technical assistance providers.
Administrative support from the Air
Resources Division.
  New Jersey
N/R
Coordinates with Air Permit, Air Enforcement, Air
Planning, and P2 within DEP. Coordinates with
NJ Institute of Technology Technical Assistance
Program for P2. Works with trade associations.
N/R
  New Mexico
SBO provides advocacy and referral services
upon request by the SBAP, the CAP, or clients.
These services have included small and large
group meeting facilitation (regulated entities,
environmental groups, citizen groups, etc.),
public input and informational meetings and
interventions on an individual level. Technical
assistance, once determined, then is provided
by various programs within the Environmental
Department, including the SBAP.	
Other agencies, such as Economic Development,
Small Business Development Centers, and local
environmental field offices, help with SBAP
outreach.  SBAP also networks with other
bureaus to develop multimedia environmental
management tools, workshops, and
presentations for the printing, automotive, and
manufacturing industries.
Legal assistance to CAP is provided by Mr.
Bin Brancard, NM Assistant Attorney
General.
  New York
SBO works with NIST MEP program, equipment
manufacturers, and trade associations to be
sure that we are coordinated in our activities.
In addition, SBO works with DEC P2 Unit to co-
sponsor events to avoid duplicate outreach
programs. Where policy issues arise, the
Empire State Development Division of Policy
and Research has assisted the SBO.
SBAP co-sponsors technical workshops with
other providers of technical assistance, including
local agencies, trade groups and associations,
and DEC's P2 Unit to leverage outreach to
industry sectors and to avoid duplication of
effort.  In addition, the SBAP utilizes DEC's
technical staff to review technical fact sheets
and articles for the SBAP's technical newsletter.
SBAP regularly invites equipment vendors and
representatives from companies that develop
technologies to provide in-house technical
workshops for staff.  The SBAP always invites
DEC's technical staff and  other representatives
of state agencies to these workshops so they
might share the learning experience.	
N/R
N/A  Not applicable
      N/R  No response

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                                                                    TABLE E-11
                                                                    (Continued)
    STATE OR
    TERRITORY
                                                               BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
                                      SBO
                                                                SBAP
                                                               CAP
  North Carolina
NC Air Quality Division and the Division of
Pollution Prevention and Environmental
Assistance have provided technical support and
helped jointly to develop and hold workshops
for specific business and industry. The Air,
Water, and Hazardous regulatory programs and
DPPEA have lent a senior permit writer to the
SBO to staff EPIC, a multimedia permit
information center.
Same as SBO.
Same as SBO.
  North Dakota
No personnel from other departments have been
assigned to assist the SBTCP. However, the
SBDCs and the Governor's office have been
asked to assist in providing small businesses
with certain information provided by the SBTCP.
Within the Department, the SBO makes direct
requests for assistance of the Division Directors
and their staff.	
SBAP is organizationally inseparable from the air
pollution control, water quality, and waste
managemant programs.
CAP relies on information from SBO and
SBAP to provide important feedback to the
SBO and SBAP. Outside agency resources
have hot been leveraged by the CAP to
date.
N/A  Not applicable
      N/R No response
                                                                          8

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                                                                     TABLE E-11
                                                                     (Continued)
    STATE OR
    TERRITORY
                                                                BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
                                       SBO
                                                                 SBAP
                                                                •CAP
  Ohio
SBO is located within the OH Air Quality
Development Authority, an independent state
agency established to provide financing
assistance to businesses investing in air quality
facilities. In addition to the budget provided
through Title V fees. SBO has received financial
support from Authority resources.

SBO cooperates closely with OEPA Division of
Air Pollution Control in general and the SBAP in
particular. This ensures provision of accurate
technical information to businesses. SBO
works with other state agencies, like the OH
Department of Development, to coordinate
programmatic delivery.

SBO has assumed that the best access to email
businesses, in many instances, is the various
trade associations. SBO worked to expand its
solid relationships with: Printing Industry of OH,
OH Small Business Council/OH Chamber of
Commerce, OH Bakers Association, OH
Cleaners Association, OH Cast Metals
Association, OH Chemical Council, National
Federation of Independent Business (OH),
Automobile Service Association of OH, OH
Petroleum Marketers Association, OH Council of
Retail Merchants.

SBO recognizes that many small businesses do
not belong to trade associations. At the end of
1997, SBO actively pursued cooperative
relationships with: OH Bankers Association, OH
Bar Association, and OH Society of Certified
Public Accountants.

SBO began an intensive education and outreach
strategy to OH legislature. Individual meetings
were held with staff members of each of OH s
132 state legislators.  Each office received a
Constituent Sen/ices Manual, which included
general information about the Clean Air Act
Amendments of 1990; specific information
about tha Clean Air Resources Center (OH's
ombudsman program); and sample letters, press
releases, and newspaper articles for the use of
the elected representatives.
SBAP is located within the OEPA Division of Air
Pollution Control headquarters, allowing direct
access to permitting, inspection, enforcement,
and policy development questions. This has
helped to resolve many permitting issues. SBAP
also joined several committees with the Air
Pollution Division, which develop Agency
permitting policies and coordinate MACT
outreach and enforcement.

SBAP has used OEPA's Public Interest Center to
promote the SBAP through Agency newsletters
and to develop fact sheet layout and graphics.

SBAP uses 5 district offices and 10 local air
agencies to help distribute SBAP literature and  to
refer companies to the SBAP. SBAP also has
direct e-mail access to district office staff
through a LAN network. SBAP visited these field
offices in early 1997 and noticed an immediate
increase in referrals to the SBAP as they became
more familiar with our role and function.

SBAP established mutual referrals with OSHA
on-site consultation programs offered through the
OH Bureau of Employment Services and OH
Bureau of Workers Compensation to help
businesses bridge the gap between OHSA and
EPA concerns.

OEPA established a pilot program for multimedia
small business assistance, which covers a 10-
county central OH district and is funded through
a special appropriations bill. SBAP has
coordinated several multimedia site visits with
this program and regularly refers non-air
questions to them.  They, in turn, refer air
questions to us. We have also partnered to
create a multimedia brochure entitled, 'A Simple
Gujde to Help You Prepare Your Company for an
Ohio EPA Compliance Inspection.' This program
has also developed a newsletter, which the SBAP
is a regular contributor for air  articles.  They have
formed an advisory group modeled after the CAP
and regularly attend CAP meetings. This initial
two-year program received additional funding to
operate in 1998, but future funding is uncertain
at this time.	
SBAP has supplied fact sheets and other
compliance information to CAP members to
distribute at their respective trade
association meetings.
N/A  Not applicable
      N/R No response

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                                                         TABLE E-11
                                                         (Continued)

STATE OR
TERRITORY
Oklahoma



Oregon
































Pennsylvania






BRIEF DESCRIPTION OF COOPERATIVE EFFORTS

SBO

SBAP
SBO and SBAP functions are a part of the Customer Assistance Program (CAP), which is a
nonregulatory part of the Agency providing multimedia assistance and advocacy.


SBO is located in the director's office. As a
member of the upper management team, the
SBO has direct access to the director,
department heads, and other regulatory
agencies. He is the lead member of the
agency's P2 Advisory Committee assigned the
task of integrating and overseeing inter-program
P2 activities. He also serves as a liaison to the
CAP, SBAP, small business community, and
general public on regulatory and P2 matters.
SBO and P2 Advisory Committee have given the
SBAP tentative approval to fund cross-media P2
workshops through the Small Business
Development Centers.





















SBO is funded by the Department of
Environmental Protection (DEP) and housed
within the Office of Pollution Prevention and
Compliance Assistance (OPPCA). SBO is able
to draw upon the expertise and staff of both
DEP's and OPPCA's central office staff and the
staff in the 6 reaional offices across the state.
SBAP staff serve on several agency committees.
During this reporting period, SBAP headed up a
special joint outreach project funded with EPA
1 05 grant money, which offered compliance
assistance to small businesses engaged in
chromium electroplating and anodizing.
halogenated solvent cleaning, and ethylene oxide
sterilization. SBAP and staff from 4 regional
offices put together a strategy offering courtesy
visits to any businesses subject to any of these
NESHAPs. Invitational letters were sent to 583
businesses. Site visits were conducted out of
the regional offices. SBAP is a member of a
rulemaking committee assigned the task of
drafting NESHAP area source regulations. This
effort includes working with Waste Management
and Cleanup staff to integrate hazardous waste
and Title 3 regulatory requirements for dry
cleaners. Effective January 1 999, more than
400 OR dry cleaners will be required to submit
comprehensive annual compliance reports. Air
Quality and Hazardous Waste jointly will review
submitted reports. SBAP, Lane Community
College Small Business Development Center, and
Lane Regional Air Pollution Authority jointly
sponsored a 3-hour P2 workshop for small
business owners. A variety of small businesses
attended the workshop along with hazardous
waste staff and representatives from local solid
waste and sewage treatment agencies. SBAP
published a 4-page guidance document about
using P2, recycling, and reusing waste products
for the SBDCs. SBDCs are using this document
in some of its educational workshops. SBAP
periodically performs joint compliance visits with
hazardous waste technical assistance staff.
DEP has contracted many of the SBAP services
to a private contractor. SBAP received
cooperation from trade associations, utilities, and
district libraries in delivering services.




CAP
SBAP and SBO interact with the Panel on a
regular basis. SBAP staff are very involved
in identifying issues to bring before the
Panel for their discussion and action.
Special workshops are held as part of
regularly scheduled meetings. Regulated
businesses, vendors, trade groups, and
service providers are invited. During this
reporting period, CAP and Lane Community
College Small Business Development Center
worked together with SBAP and Lane
Regional Air Pollution Authority in designing
a 3-hour workshop. The CAO chair
attended one of the workshop sessions.
The CAP is a strong advocate of expanding
outreach services and is working with the
SBAP to utilize trade groups in the
education process. Interest exists to
initiate a small business Responsible Care
program patterned after the Chemical
Manufacturers Association national
program. CAP and SBDCs are exploring the
feasibility of financing environmental
training in the community college system.
eventually including such training in
requisite core curricula.













DEP provides administrative and technical
support to the committee. CAP meetings
are held in the Department's building.




N/A Not applicable
N/R  No response
                                                              10

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                                                          TABLE E-11
                                                          (Continued)
STATE OR
TERRITORY
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
SBO
N/R
SBO funded entirely from state revenues not
associated with CAA program.
SBO provides multimedia assistance using
resources in other program areas. Program is
also involved in Environmental Network
Partnership, which includes representatives
from other providers, such as SBDC, Center for
Waste Minimization, Center for Environmental
Policy at University, MEP-sponsored programs,
etc. Also involved in a new Environmental,
Health & Safety Association, which includes
OSHA representatives.
Ombudsman is supervised by the Secretary of
the Department and has direct contact with the
SBAP.
SBO facilitates co-sponsorship for SBAP
activities.
SBAP
Used Planning Division technical staff and Air
Toxics staff for assistance.
SBAP (2 FTEs) integrated into Department's
existing P2 Program housed in the Office of
Technical and Customer Assistance. 0.5 FTE
(University of Rl Research Associate) providing
technical support to FTEs.
Program has regular access to technical staff in
Bureau of Air Quality to assist on permitting
issues. Air Quality also provides computer air
dispersion modeling at no charge to eligible small
businesses.
The individuals who work in the air program all
contribute to the success of the SBAP.
The program invites co-sponsors for regulatory
compliance workshops. The co-sponsors include
industry associations, local and state regulatory
agencies, and other agencies that work with
small businesses.
Small Business Advisory Committees (5 committees, 104 members) serve as a link between the
SBAP and the small businesses in their area. EnviroMentors (50 + volunteers statewide) provide free
on-site environmental compliance assistance to small businesses. Work with trade associations to
sponsor workshops and distribute literature to small businesses. Work with TX Manufacturing
Assistance Centers (TMAC) to deliver on-site assistance to small businesses and to ensure that
whatever service provider a small business contacts, they get the appropriate help. Work with Small
Business Development Centers to develop videos, sponsor workshops, and conduct on-site visits for
small businesses.
CAP
EQB Special Projects Coordinator.
N/A
SBO serves as secretariat to CAP.
CAP is made up of individuals from across
SD. There is a good mixture of private
individuals and small business owners.
CAP is not operating. Appointments are in
process. During the interim, trade
associations are contacted for each
industry group in which the program
initiates activity.
Diverse membership from around the state
including contacts with several primary
trade associations.
N/A Not applicable
N/R  No response
                                                               11

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                                                            TABLE E-11
STATE OR
TERRITORY
Utah
Vermont
Virginia
Virgin Islands
TOIE? ffl>ESOTHFlTII0Rt OP iSHySI?WK#S EF^OTTO
SBO
SBO is facilitating the development of a
Department-wide small business policy. As part
of this, each Division has one designated small
business contact. The group meets regularly as
the Small Business Work Group (SBWG) to
identify and begin to implement a good DEQ
small business customer service policy and
process that uses resources from all Divisions.
The SBO also coordinates with the Department
P2 work group to develop multimedia fact
sheets and to review materials developed by the
SBWG or the SBAP.
N/A
Utilizes the experience and expertise of the
SBAP Director, other DEQ staff, contacts within
the SBDC Network, Manufacturing Technology
Centers, our Office of P2, EPA, and
trade/business organizations to maintain the
pulse of the small business community vis-a-vis
air regulatory issues and impacts. Routinely
utilizes resources from regional and central
offices when necessary.
SHAD*
SBAP collaborates with the Department's P2
Program on P2 outreach projects and the
development of a P2 training workshop for
Division of Air Quality permit writers. SBAP has
referred small businesses with waste disposal
issues to the Division of Solid & Hazardous
Waste (DSHW) Small Quantity Generator
Program for assistance. If a small business
Divisions for assistance, the SBAP has consulted
with the appropriate Division and then relayed
information to the business.
State funded 100% with assistance from VT
Small Business Development Center and VT
Manufacturers Extension Center
SBAP Director also is responsible for the
Agency's Air Toxics Program. Leveraging of 2
staff senior air toxics engineers for
implementation of MACT provides approximately
0.3 FTE for utilization by the SBAP. Coordination
and utilization of DEQ's P2 and Compliance &
Enforcement Programs resources also
compliment the SBAP activities. There also are
assigned SBAP Liaisons (permit engineers in each
of DEQ's regional offices, who function on en ad-
hoc, as needed basis for outreach, compliance
assistance, etc. Their activity is calculated at
0.2 FTE for this reporting period. Full day-to-day
Regional Office activity with small businesses is
still not being tracked on a consistent basis, but
we are continuing to address the need to credit
existing activity. Additional resources are often
sought from EPA regional and national offices.
Coordination and utilization of resources (people
& material) from trade associations, the SBDC
Network, manufacturing technology centers,
manufacturing extension partnership, and
business groups provide a base of outreach
support.
SBTAP Coordinator has been appointed to serve in a dual role as the SBS/SBTAP Coordinator
without additional compensation.
CAP
The Small Business Advisory Committee
has received support from existing Division
and Department resources. For example,
the Department's consulting organizational
facilitator has spent many hours working
the Committee to establish working
priorities and action plans. Additionally, the
Executive Director's Office has provided
clerical support to prepare agendas,
minutes, and work plans.
State funded 100%.
The CAB (Compliance Advisory Board) has
a wealth of expertise, ability and contacts
from both public and private sectors, which
can help to expand the reach and resources
of the SBAP.
Not yet named.
N/A Not applicable
N/R No response
                                                                 12

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                                                                      TABLE E-11
                                                                      (Continued)
    STATE OR
    TERRITORY
                                                                BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
                                       SBO
                                                                  SBAP
                                                                 CAP
  Washington
SBO is agency representative to the Governor's
Small Business Improvement Council composed
of small business owners and various state
agencies responsible for regulating the state's
business.  SBO is agency representative to
Unified Business Identifier Board composed of
state and federal regulatory agencies impacting
small businesses.
SBAP supports: technical assistance staff for
business-related pollution control/prevention on
other Ecology program, outreach and assistance
staff In the state's seven local air quality control
agencies, and moderate risk waste staff in the
state's 39 counties.
One CAP member is the legislative liaison
for the Air Quality Program.  All other CAP
members are unpaid volunteers (per diem
travel, lodging, and  meals are reimbursed).
Staff support is provided by SBAP.
  West Virginia
SBO works closely with SBAP personnel to
evaluate technical aspects of small business
issues. DEP personnel outside the air office are
available for consultation. Resources outside
the agency are consulted on specialty projects,
generally at no cost or exchanged for in-kind
services.
SBAP works with other air quality staff, when
necessary, to evaluate permit and Title V
applicability for small businesses. A significant
number of clients are referred to the SBAP
through agency enforcement activities.  Other
DEP staff, especially P2 Services, are available to
help coordinate assistance to small businesses.
SBAP also is coordinating its efforts with other
outside assistance groups, including university
and Small Business Development Center efforts.
Trade organizations and state OHSA contacts
provide additional assistance.	
All members serve on a volunteer basis.
  Wisconsin
Numerous public and private sector experts are
called upon on an as-needed basis to provide
assistance to the SBO.  Experts from the areas
of development, finance, permit assistance,
law, and environmental compliance/safety have
provided suggestions and guidance.
Periodically, DNR personnel provide technical
review of publications and partner in the
development of seminars and workshops. These
individuals review documents for completeness
and accuracy, help formulate outreach strategy,
and suggest work plans. SBAP members also
provide guidance to and receive guidance from
P2 and Solid & Hazardous Waste Education
Center personnel on outreach and publications.
SBAP staff consult with trade associations and
other private and public sector professionals as
appropriate.	
Personnel from SBAP coordinate meeting
locations, develop agenda topics, and
organize the bi-monthly meetings of the
CAP.  Other individuals from the Wl
Department of Natural Resources, EPA
Region 5, Wl Department of Commerce,
and University of Wl Solid & Hazardous
Waste Education Center advise the CAP on
an as-needed basis.
N/A  Not applicable
      N/R No response
                                                                            13

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                                                                      TABLE E-11
                                                                      (Continued)
    STATE OR
    TERRITORY
                                                                BRIEF DESCRIPTION OF COOPERATIVE EFFORTS
                                       SBO
                                                                 SBAP
                                                                CAP
  Wyoming
On July 1, 1997, the Department established a
new Office of Outreach and Environmental
Assistance, which combined the SBO, SBAP,
P2, and Emergency Response functions into one
office. Together, we provide a coordinated
information dissemination program on all
Department activities spanning all environmental
media. The office published a brochure this
year and has distributed over 10,000 copies to
small businesses throughout the state
expjaining how they can access information on
environmental issues and get assistance if
required in understanding and complying with
those requirements.
Working in the new Office of Outreach and
Environmental Assistance provides improved
cross pollination of ideas between the various
regulatory programs within the Department and
among the various regulatory and compliance
assistance functions.  About 95% of the SBAP's
time was on air quality issues and consequently
charged to Title V fees. The Department
maintains an excellent accounting system for the
Title V expenditures.  The SBAP and CAP
functions and activities are published in the
Department's newsletter and includes multimedia
information from each Division in the
Department. The newsletter is mailed to a broad
cross section of businesses throughout the state.
The CAP has struggled this year with
membership following the death of the
former Chair, the extended absence of one
member, and the resignation of another due
to personal business schedule conflicts. In
spite of these problems, one of the Panel's
primary objectives was achieved, which
was the formal approval of the state's
Small Business Compliance Incentive Rule
(multimedia) by the Environmental Quality
Council. This new rule is a key feature of
our new Outreach Office, because it
provides an inventive for small businesses
to contact us with questions about their
environmental compliance statue. In
addition, the CAP believes that it can
provide a forum to receive comments
regarding proposed air quality regulations
and policies that may affect small business.
These comments can be furnished to EPA
or the Environmental Quality Council (the
state's environmental rulemaking body) as
appropriate.	
N/A  Not applicable
      N/R No response
                                                                           14

-------
                                               TABLE E-12
                   SUMMARY: SBAP MECHANISMS FOR AVOIDING DUPLICATION AMONG SBTCPs
Program
AL
AK
AZ
Maricopa
Cty
AR
CA
Kerns Cty
South
Coast
CO
CT
DE
DC
FL
GA
HI
ID
IL
IN
Communication/
networking with
SBTCP & state
agency personnel
via phone, mailing
lists, etc.
X
X
X
X
X
X
N/A
X
X
X
X
X
X
X
N/R
X
X
X
Meetings,
conference calls
and other contacts
with SBAP/SBO
personnel within
EPA region

X
X
X

X

X
X
X
X
X
X
X

X
X
X
Networking through
state or regional air
group meetings
such as WESTAR
(Western States Air
Resources)

X
X*
X

X

X
X
X
X
X
X
X

X


Review of
ERA
documents/
contact with
EPA
X
X

X
X
X

X

X
X
X
X


X
X
X
Review of
documents from
other public,
private, and/or
university
sources
X
X

X
X
X

X

X
X
X
X
X

X
X
X
Information
gathering from
electronic
sources
X
X
X
X

X

X
X
X
X

X
X

X
X
X
Subscribe to
SBO or govt.
Ombudsman
listserve

X
X





X
X
X


X

X


Other*

X





X

X





X

X
N/A Not applicable  N/R No response

-------
                                                           TABLEE-12
                                                           (Continued)
Program
IA
KS
KY
Jeff. Cty
LA
ME
MO
MA
Ml
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
Communication/
networking with
SBTCP & state
agency personnel
via phono, mailing
lists, etc.
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Meetings,
conference calls
and other contacts
withSBAP/SBO
personnel within
EPA region
X
X
X

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Networking through
state or regional air
group meetings
such as WESTAR
(Western States Air
Resources)
X




X

X

X
X
X
X
X
X
X

X

Review of
EPA
documents/
contact with
EPA
X

X

X
X
X
X
X
X

X
X
X
X
X
X

X
Review of
documents from
other public,
private, and/or
university
sources •
X
X


X
X
X
X
X
X
X
X
X
X
X
X
X
X

Information
gathering from
electronic
sources
X
X
X

X
X
X
X
X
X
X
X
X

X
X
X
X
X
Subscribe to
SBOorgovf.
Ombudsman
listserve
X

X

X
X

X
X
X


X
X
X
X
X


Other*
X

X




X

X



X
X




N/A Not applicable  N/R No response

-------
                                                           TABLE E-12
                                                           (Continued)
Program
NC
ND
OH
OK
OR
PA
PR
Rl
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
Wl
Communication/
networking with
SBTCP & state
agency personnel
via phone, mailing
lists, etc.
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Meetings,
conference calls
and other contacts
withSBAP/SBO
personnel within
EPA region
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Networking through
state or regional afc
group meetings
suchasWESTAR
(Western States Air
Resources)
X
X
X
X
X


X
X
X
X
X
X

X
X
X
X
X
Review of
EPA
documents/
contact with
EPA
X
X
X
X
X
X
X
X
X
X
X
X
X

X
X
X
X
X
Review of
documents from
other public, :
privatfi, and/or
university
sources
X
X
X
X
X

X
X


X
X
X
X
X
X
X
X
X
Information
gathering from
electronic
sources
X
X
X
X
X


X

X
X
X
X
X
X
X
X
X
X
Subscribe to
SBQ or govt.
Ombudsman
listserve
X
X


X
X
X




X
X

X
X


X
Other*
X
X


X








X

X



N/A Not applicable  N/R No response

-------
                                                                TABLE E-12
                                                                (Continued)
Program
WY
Communication/
networking with
SBTCP & state
agency personnel
via phone, mailing
lists, etc.
X
Meetings,
conference calls
and other contacts
with SBAP/SBO
personnel within
EPA region
X
Networking through
state or regional air
group meetings
such as WESTAR
(Western States Air
Resources)
X
Review of
EPA
documents/
contact with
EPA
X
Review of
documents: from
other public,
private, and/or
university
sources
X
Information
gathering from
electronic
sources
X
Subscribe to
SBO or govt
Ombudsman
listserve
X
Other*

Total numbers represent activities offered by state programs or one of the reporting counties/agencies in the state.
•Other
AK     Work with Region X SBAPs and P2 programs. Participate in Federal Facility Roundtable in AK, Regional and National P2 Roundtable.
AZ     P2 networks.
South Coast     Subscribe to printing industry and pollution prevention listserve.
CT     Development of coordinated network of environmental assistance providers.
ID      By working through the Leadership Grant with WA, OR, and AK, the Region 10 states developed several fact sheets in cooperation with the
        Northwest Pollution Prevention Center.
IN      CTAP staff person is a member of the Kentuckiana Ozone Prevention Coalition that serves the Louisville, KY and adjacent IN areas.
IA      Active participation with other P2 programs.
KY     Serving on Planning Committee for national SBO/SBAP Conference.
MA     Wide-ranging business, industry, and government contacts.
MN     Attendance at regional and national SBO/SBAP conferences.
NE     Member of the National Steering Committee.
NC     SBO is part of a Small Business Partnership Group that includes SBTDC, university, and other assistance providers. The purpose of this group is to
        coordinate activities and avoid duplication.
ND     Subscribe to newsletters from several state  SBTCPs.
OR     MN P2 Wood Coating video as a training tool.
VT     VT is a multimedia program.
N/A Not applicable   N/R No response

-------
                                              TABLE E-13
                         SBTCP ACTIONS TO FOLLOW THE INTENT OF THE PROVISIONS
                                   OF THE PAPERWORK REDUCTION ACT
Program
AL
AK
AZ
Maricopa
AR
CA
Kerns
South
Coast*
CO
CT
DE*
DC
FL
GA
HI
ID
IL
Routine review of
SBTCP
documents for
compliance
N/R
X
X
N/R
X

X

X
X


N/R
X
N/R
X
N/A
Receiving /
providing
infonnation
electronically

X
X

X
X
X
X
X
X



X

X

Simplified/
consolidated
permits and/or
forms

X
X


X
X
X
X
X

X

X



Eliminating
unnecessary
permits by
increasing
exemptions






X
X

X







General
permits for
certain types
of industries

X
X



X
X
X
X



X

X

Concise easy*
to-read
: summary
• documents ;

X
X

X
X

X
X
X

X

X

X

Other
(See below)






X


X

X





N/A Not applicable N/R No response

-------
                                                            TABLE E-13
                                                            (Continued)
Program
IN'
IA
KS
KY
Jefferson
LA
ME
MD
MA*
Ml
MN
MS
MO
MT
NE
NV
NH
NJ
Routine review of
SBTCP
documents for
compliance

X
X
X
N/R
X
X


X
X
X
X

X
X
X

Receiving/
providing
information
electronically
X
X

X

X

X
X
X
X

X
X

X
X
X
Simplified/
consotidated
permits and/or
forms
X
X

X



X
X
X
X


X
X
X
X
X
Birninating
unnecessary
permits by
increasino;
exemptions
X


X


-

X

X
X


X
X
X
X
Qanerai
perjwls tor
certain types
of industries
X


X



X
X

X

X

X
X
X
X
Concise easy*
to-read
•• suitwlrtdfy
documents
X
X

X

X
X
X
X
X
X
X
X
X
X
X
X
X
Othttr
(See below)


j






X
X







N/A Not applicable   N/R No response

-------
                                                            TABLE E-13
                                                            (Continued)
Program
NM
NY
NC
ND
OH*
OK
OR
PA
PR
Rl
SC
SD
TN
TX
UT
VT
VA
VI
Routine review of
SBTCP
documents for
compliance
X

X
X
X
X
X
X
N/R
X
X
X
X
X
X
N/R
X
X
Receiving /
providing
information
electronically
X

X
X
X
X
X


X
X
X
X
X
X

X
X
Simplified/
consolidated
permits: and/or
forms


X
X

X
X




X
X
X
X

X
X
Eliminating
unnecessary
permits by
increasing
exemptions
X

X
X

X
X





X
X
X

X

General
permits; for
certain types
of industries
X

X
X

X
X
X


X
X

X
X

X
X
Concise easy-
to-read
summary
documents
X
X
X
X
X
X
X


X


X
X
X

X
X
Other
(See below)






X









X

N/A Not applicable   N/R No response

-------
                                                          TABLE E-13
                                                          (Continued)
Program
WA
WV
Wl
WY
TOTAL
Routine review of
SBTCP
documents for
compliance
X
X
X

37
Receiving /
providing
information
electronically

X
X
X
38
Simplified 7
consolidated
permits and/or
forms


X

30
Eliminating
unnecessary
permits by
increasing
exemptions


X

20
General
permits for
certain types
of industries

X
X

30
Concise easy-
to-read
summary
documents

X
X
X
41
Other
(See below)




6
 *0ther Actions and Notes:
Kerns Cty, CA


South Coast, CA
Routine review of information collection activities conducted by SBAP to ensure the information request is not
duplicative or unnecessarily burdensome.

These actions were taken by small business assistance program without our local government and small business
comimttee in place.  These activities occurred on an agency-wide basis with staff and management from various
sections of the SCAQMD initiating and participating.  Some efforts were multi-agency. Resources of the SBAP alone
would not have been sufficient to accomplish them.
CT     Development of compliance schedules.

DE     CAP was not in place in 1997, however Ombudsman was active in some of these areas.

DC     Electronic filing of permits.

IN     CTAP makes information available electronically, but avoids electronic communication, because we cannot guarantee confidentiality
       through this media. CTAP has worked with our Office of Air Management to encourage and assist with the development of
       simplified/consolidated permits and general permits for certain types of industries. CTAP regularly works with our Office of Air
       Management and Office of solid and Hazardous Waste Management to ease regulatory requirements where logical from a small
       business and environmental standpoint. CTAP regularly works with our Office of Air Management and Office of Solid and Hazardous
       Waste Management to review or develop concise, easy-to-read summary documents.
N/A Not applicable  N/R No response

-------
                                                          TABLE E-13
                                                           (Continued)

MA    SBAP receives/provides electronic information. DEP has made significant advances in developing simplified/consolidated permits or
       forms and in eliminating unnecessary permits by increasing exemptions for insignificant actions. MA has chosen to eliminate permit
       requirements for small businesses that use industry-specific self-certification. This Environmental Results Program (ERP) will replace
       approximately  15,000 permits currently required of small businesses over the next 3-4 years.  ERP is a program of MA/DEP; OTA has
       been closely involved in the development of this program and its outreach materials.

Ml     Mandated by state paperwork reduction and recycling legislation.

MN    Attempting to  reduce amount of monthly recordkeeping for some registration permit holders. Encouraged small businesses to comment
       on policy and rule development.

OH    CAP members  have reviewed the SBAP web page and will continue to evaluate ways to make information available electronically.
       CAP has discussed with SBAP means to identify additional  small business activities warranting exemption from permitting as de
       minimis. 1998 will focus on effective ways to communicate such information to OH EPA permit/rulemaking staff. CAP will continue
       to evaluate documents produced by SBAPA

OR    Registration permits for perchloroethylene dry cleaners.  Permit avoidance through P2.

VA    Duplex printing.

-------
                                               TABLE E-14
                          SBTCP ACTIONS TO FOLLOW THE INTENT OF THE PROVISIONS
                                    OF THE REGULATORY FLEXIBILITY ACT
Program
AL
AK
AZ
Maricopa
AR
CA
Kerns
South
Coast
CO
CT
DE"
DC
FL
GA
HI
ID
IL
IN
IA
Routine review of
SBTCP documents
for compliance
N/R
X
X

X

X

X
X

N/R
N/R
X
N/R
X
N/A

X
Simplified or
consolidated
permits or forms

X
X





X
X



X



X
X
Eliminating
unnecessary permits by
increasing exemptions







X

X







X

Amnesty
program


X
X
X


X







X

X
X
Review/comment on
new air regulations
•
X



X

X
X
X



X

X

X
X
Other
tSeefcelow)






X












N/A Not applicable  N/R No response

-------
                                                             TABLE E-14
                                                             (Continued)
Program
KS
KY
Jeff Cty
LA
ME
MD
MA"
Ml
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
Routine review of
SBTCP documents
for compliance
X
X
N/R
X
X
X
X
X
X
X
X
X
X
X
X


X
X
Simplified or
consolidated
permits or forms

X



X
X
X
X

X
X
X

X
X


X
Eliminating
unnecessary permits by
increasing exemptions

X




X

X
X

X
X
X
X
X
X
X
X
Amnesty
program



X
X

X

X
X

X

X
X

X
X

Review/comment on
new air regulations
X
X




X

X


X
X
X
X
X
X
X
X
Other
(See below)








X









X
'!'(• Not applicable  N/R No response

-------
                                                            TABLE E-14
                                                            (Continued)
Program
NO
OH*
OK
OR
PA
PR
Rl
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
Wl
WY
Routine review of
SBTCP documents
for compliance


X
X
X
N/R
X
X
X
X
X
X

X
X
X
X
X

Simplified or
consolidated
permits or forms
X

X
X




X
X
X
X

X
X


X

Eliminating
unnecessary permits by
increasing exemptions
X

X
X





X
X
X

X



X

Amnesty
program
X"
X

X


X



X

X



X*

X
Review/comment on
new air regulations
X
X
X
X
X


X
X
X
X
X

X
X


X

Other
(See below)



















N/A Not applicable   N/R No response

-------
                                                            TABLE E-14
                                                            (Continued)
'Other Actions and Notes:
Kerns Cty      Ensure that small businesses are allowed to participate in rulemakings that have an effect on them.  Ensure that all existing rules
               periodically are reviewed to determine their impact on small businesses and changed as necessary.

DE      CAP was not in place in 1997, however the ombudsman was active in some of these areas.

MA     DEP usually reviews regulatory information in SBAP documents. MA has eliminated permit requirements for small businesses that use
        industry-specific certification.  This Environmental Results Program (ERP) will replace approximately 15,000 permits currently required of small
        businesses over the next 3-4 years. ERP has been closely involved in the development of this program and its outreach materials. Regarding
        amnesty programs, usually, when a new industrial sector is brought into ERP, there is a period of enforcement forbearance while companies
        come into line with the new program.  Review and comment on new air regulations generally is done by OTA.

MN     Encouraged small businesses to comment on policy and rule development.

NC      Self-confessor policy.

ND      Not formal, but unwritten amnesty policy.

OH      CAP has discussed with SBAP means to identify additional small business activities warranting exemption from permitting as de minimis.
        1998 will focus on effective ways to communicate such information to OH EPA permit/tulemaking staff.  CAP and SBAP have discussed
        formalizing review of new regulations and providing public  record comment on  small business impacts. Also focus on ensuring small business
        awareness of new regulations  and impact.

WV .   In the amnesty program, SBAP independent from enforcement.

-------
                                              TABLEE-15
                         SBTCP ACTIONS TO FOLLOW THE INTENT OF THE PROVISIONS
                                  OF THE EQUAL ACCESS TO JUSTICE ACT
Program
AL
AK
AZ
Maricopa
AR
CA
Kerns Cty
South
Coast
CO
CT
DE'
DC
FL
GA
HI
ID
IL
IN
Routine review of SBTCP
documents for compliance
N/R
X
N/R
N/R
X

X

X
X

N/R
N/R
X
N/R
X
N/A
N/R
Pro bono legal services


















Funding/technical assistance for
groups aggrieved by regulatory
agency actions




X
X

X





X




Other
(See below)


















N/A Not applicable N/R No response

-------
                                                            TABLEE-15
                                                            (Continued)
Program
IA
KS
KY
Jeff Cty
LA
ME
MD
MA*
Ml
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
Routine review of SBTCP
documents for compliance

X
X
N/R
X
X
N/R

X
X
X
X
X
X
X
X
N/R

X
Pro bono legal services



















Funding/technical assistance for
groups aggrieved by regulatory
agency actions
X



X


X


X
X


X


X

Other
(See below)



















N/A Not applicable   N/R No response

-------
                                                            TABLEE-15
                                                            (Continued)
Program
NC
ND
OH*
OK
OR
PA
PR
Rl
SC
SD
TN
TX
UT
VT
VA
VI
WA
WV
Wl
Routine review of SBTCP
documents for compliance
X


X
X
X
N/R
X
X
X
X
X
X
N/R
X
X
X
X
X
Pro bono legal services








-


X







Funding/technical assistance for
groups aggrieved fay regulatory
agency actions


X
X
X





X
X



X

X*

Other
(See below)

X


X













X
N/A Not applicable   N/R No response

-------
                                                           TABLEE-15
                                                           (Continued)
Program
WY
Routine review of SBTCP
documents for compliance
N/R
Pro bono legal services

Funding/technical assistance for
groups aggrieved by regulatory
agency actions

Other
(See below)

*0ther Actions and Notes:

DE    CAP was not in place in 1997, however the ombudsman was active in some of these areas.

MA    OTA has agreed to provide training/technical assistance to local environmental or environmental justice groups to help them participate
       more effectively.

ND    Department media programs, including the SBAP, are aware of Equal Access to Justice issues and environmental justice laws. The
       Department is unaware of any justice issues.

OH    CAP has evaluated availability of technical assistance to any group qualifying for assistance.

OR    Korean translation of perchloroethylene dry cleaning reporting forms and informational brochures. Minority business representation on
       CAP.

WV    Assistance for groups aggrieved by regulatory actions via help from ombudsman.

Wl    Provide information on the Act to interested parties.
N/A Not applicable   N/R No response

-------
      APPENDIX F




PROGRAM EFFECTIVENESS

-------
                                                    TABLE F-1
                                       COMMENTS RECEIVED ON THE SBTCP
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Kerns Ctv
COMMENT RECEIVED
N/R
Positive comments (typical response and from multiple people): Needs were met courteously and responsively. Glad the
government is finally helping out the little guy. Thanks for explaining things clearly.
Negative comments (few people and relates to mailing of dry cleaning video to all dry cleaners): Waste of government money and
time.
All of our customers have been ecstatic with our service. It is surprising to me that people have a very low expectation for how
much help a state agency will provide them on an issue. When we deliver our service, they are very pleased and surprised! The
only negative we receive is that we do not offer financial assistance for businesses at this time.
N/R
"Would like more education explaining regulations." "Department needs to assist and offer help, not just regulate and inspect."
Sample comment: I wish to thank you [ARB] for your diligence in my request. It has been a long time since I received such
service from a government employee. It seems so often that many (be they local, state, or federal) plain don't know, don't care
and "isn't my job." It's encouraging to find one who, 1) wishes to help, 2) does help, and 3) does in a professional manner. Many
thanks.
N/R
N/A Not applicable  N/R No response

-------
                                                              TABLE F-1
                                                             (Continued)
PROGRAM
South Coast
Colorado
Connecticut
Delaware
District of
Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
COMMENT RECEIVED
Businesses like the improvement in service. Multilingual staff is a great asset. Economic development efforts have been
appreciated. Our efforts to coordinate P2 solutions with water agencies have been appreciated. High level of support for our on-
site technical consultations where permit applications are completed (with fees calculated). Suggestions for improving our
service: 'Do more to make businesses aware of program." 'Advocate more business-friendly approaches in the agency - don't
rely on business to do it alone."
Helped a large number of individual business owners to get into compliance. Helped clarify regulatory requirements. Down to
earth staff. Good to have someone in a nonthreatening position to consult with. No negative comments except that some
business owners think our program should hire more staff so we can expand our services.
SBAP has two major outreach initiatives during 1997: Fundamental Assistance for Small Title V Sources (FASTVs) and an
initiative for autobody shops. In general, the programs have been very well received . A review of evaluations received from
workshops conducted during 1997 indicated that the average rating received was an 8.5 on a scale of 1-10 with 10 being the
highest.
"Nice to have someone looking out for small business interests." "Great to know who to call for assistance." "Ombudsman
cannot be truly objective, because he is employed by the state." "At least we know where to start to get answers to our
questions."
N/R
N/A
"1 am so glad that you all exist." "It's about time that the Division had a program like this one." "Of the dry cleaners that we
(EPD) inspected, only the ones that Phillip (SBAP) assisted were in compliance." "...Do the right thing without criticism." "Allow
those over 100 employees to use your services. Your assistance has allowed us to grow and soon (1-5 years) we will likely be
over 100 employees."
N/R
None
There has never been a direct complaint of lack of service or assistance to my office regarding the SBAP. The program seems to
be functioning just fine. Since its inception, the SBAP has enhanced the position of small businesses in IL.
Customers are appreciative of our assistance as well as our confidentiality policy. Vehicle Maintenance Manual not completed
when promised.
SBAP assistance is limited to businesses with fewer than 1 00 employees. As SBO, I have received complimentary reports from
users of SBAP services and from other states.
N/A  Not applicable  N/R No response

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                                                             TABLE F-1
                                                             (Continued)
PROGRAM
Kansas
Kentucky
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
COMMENT RECEIVED
We receive many repeat calls. Most of those who contact us express thanks for our program. We also receive many positive
comments about the SBEAP newsletter, the KS AIRLines. Evaluations from workshops and meetings indicate overwhelming
appreciation for the program in general.
The AQRSB conducted a survey of clients assisted over the phone in 1996 during the first quarter of 1997. The results were
favorable. Using a ranking system from 1 to 4 with 1 denoting poor service and 4 representing excellent service, the results
were: Responsiveness - 3.5, Courteousness - 3.8, Timeliness - 3.4, Recommend to Others - 3.6, Overall Performance - 3.5.
The AQRSB interviewed 3 small businesses assisted by the KBEAP whose comments about the Program were very positive.
Copies of the final publication will be provided to EPA when available.
N/R
"If all of your assistants perform as Mr. Mayeux, your program must be a very valuable asset to small businesses such as ours.
Keep up the good work!" 'Leah guided me through every step of way. She was very valuable to me in producing our permit
limits as well as completing the application forms.' 'Need to have representatives check all companies periodically. In our field
of work - sandblasting and painting - there are several companies in our area (some within one square mile of our facilities) that
are not in compliance with the DEQ regulations. It is costly to keep improving our facilities to continue staying within DEQ
regulations, which makes it very hard to compete with these companies."
"Extremely helpful for a potential startup business." "Everyone has been very helpful." "Outstanding service by the tech staff
and P2 team I"
N/A
We have received comments from some SBAP clients that we have taken too long in sending documents to them. Also, some
businesses expected that the SBAP could act as an advocate when they felt the DEP was penalizing them unfairly. Informally, we
have been able to assist in a few cases, but without official standing, we have no authority to intervene in enforcement actions.
N/A Not applicable  N/R No response

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                                                              TABLE F-1
                                                             (Continued)
PROGRAM
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
COMMENT RECEIVED
SBO: No specific comments, but overall feedback on the services provided by the SBO has been positive.
SBAP Education and Outreach: The SBAP held 4 educational events during the 1 996-97 fiscal year. 3 Permit to Install (New
Source Review) permit applicability workshops were structured to address the various levels of permitting expertise in the
business community. A group of fabricare workshops, offered at 8 locations statewide, introduced dry cleaners to the new
comprehensive environmental and regulatory guide for their industry. Evaluation forms were completed by participants at each
event with most participants rating the event as 'good" or 'excellent." The SBAP recently began including a survey form with
each guidance publication distributed to the program's customers. The self-mailer survey encourages our customers to provide
comment on how helpful a publication was, or future changes they would like to see with the publication. This is just another
measurement tool by which the SBAP program can better evaluate its technical assistance activities.
SBAP On-site Technical Assistance: SBAP also received 4 appraisal letters from customers complementing the effort and quality
of the personalized outreach assistance provided.
In monthly surveys mailed to randomly selected SBTCP customers, 50 of 52 respondents answered, "yes," to the following
questions: "Did the Small Business Compliance Staff answer your question?" "Was the question answered in a timely manner?"
Was the staff person knowledgeable and courteous?" "Would you use our services again or recommend us to others?"
Additional survey comments: "I thank you - very kindly and personal - has been very courteous and helpful." "I was able to use
your information to pass on to employees to cut back and do not waste product! " "Miss Phyllis Strong was most helpful in
completing our application. We couldn't have done it without her." "I needed help with info on MSDS. I called quite a few times
and each time Barb Loida went out of her way to help me."
N/R
We have received several positive comments about the assistance we have provided. We have not received any negative
comments.
MT DEQ's Enforcement Division complimented the SBO/SBAP's ability to effectively help small businesses achieve compliance
without resorting to enforcement actions. U.S. EPA's MT office complimented the SBO/SBAP for its work in the 1997 Sector
Initiatives.
SBAP still is not trusted by many small businesses and communities. One MT community group has refused to let the SBAP
participate with MT's Pollution Prevention Program in a series of environmental compliance and P2 site visits for fear of
enforcement action when the group was offered an amnesty guarantee.
We are getting our name passed around within business meetings and professional groups. This has caused an increase of
incoming calls requesting site visits. This year, our site visits increased to 70, an increase of 60% over the 42 site visits in 1996.
New start-up businesses have enjoyed the assistance at the front end, rather than getting started and then wondering if they are
in compliance.
N/A  Not applicable  N/R No response

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                                                              TABLE F-1
                                                             (Continued)
PROGRAM
Nevada
New Hampshire
New Jersey
New Mexico
COMMENT RECEIVED
SBAP has received comments from various businesses regarding assistance and how they have searched everywhere for
particular information and SBAP staff have been able to provide the information. Comments included appreciation for a "1 -stop
shop' for information, for the ability to provide multimedia information from one office, for an authoritative source of
environmental regulatory information, for a source of assistance that is not going to refer them to yet another contact (they are
not 'shuffled around'), and for prompt service. Businesses have expressed appreciation for assistance from staff with direct
access to the environmental regulatory agency. Coordination with other regulatory agencies and business assistance agencies
provides an atmosphere to treat a business as a unit, which simplifies the permitting process.
Comments from businesses in both Clark and Washoe Counties have been that staff with these agencies are very helpful in
complying with CAA requirements, including assistance in completing permit applications, advice on P2, and explaining the Act
and the local Air Quality Program.
Businesses within the state and those looking to locate new businesses in NV have commented that the State Air Quality Program
staff is very easy to work with and helpful in complying with environmental regulations.
DEP needs to have a web site or direct link from the NV home page so that inquiries can be made easily via the Internet. It is time
consuming and cumbersome to wait for and receive paper copies of needed documents.
BEP has received many positive comments about current services when they distributed a survey regarding their program. BEP
reported that clients would like to see an expansion of assistance services offered to include OSHA and Fire Marshall regulations.
NH program continues to receive very positive comments concerning the scope of services offered and the level at which
problems are researched and resolved. Many business owners have commented that the program is able to explain regulatory
responsibilities in understandable language easily accepted by industry- Business owners have commented positively on the basic
premise that environmental compliance can increase economic health of companies through the practical application of common
sense source reduction efforts and more efficient use of raw materials. A number of business owners have commented positively
on the peace of mind generated through the use of the EPA Compliance Incentive Policy and the intention to adopt a NH version
of this policy.
N/R
SBAP created a customer survey, and positive comments include: 'You're doing an excellent job. Please, keep up the good
work." 'Your staff is very polite and helpful.'
A negative response was received: 'Make the Drv Cleaner Self-Audit Checklist easier to read (soecificallv Question 7)."
N/A  Not applicable  N/R No response

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                                                                TABLE F-1
                                                               (Continued)
     PROGRAM
                                                COMMENT RECEIVED
  New York
"I would like to take the opportunity to express my gratitude to [the SBAP] for your great helpfulness and cooperation in
simplifying and expediting [the permitting] process."  (Letter to SBAP from owner of a NYC manufacturing company.)

'On behalf of the MAMF and AESF associations and myself, we would like to take this opportunity to thank you for your excellent
presentation on the Part 201  Regulation of Air Contamination Resources. It was apparent from the participation of the audience
that you were definitely addressing concerns of our members.' (Letter to SBO from Executive Director of the Masters'
Association of Metal Finishers.)	
  North Carolina
"Thank you for participating in the meeting with regulatory staff. You helped us obtain a constructive course of action. That's
what we needed.'  (Small specialty equipment manufacturer.)

"We can always count on you to go the extra mile for our small businesses.  Thank you for the good job you are doing."
(Representative of National Federation of Independent Businesses.)

"I really appreciate your help.  We were totally confused by the compliance reports of the new air quality requirements. Your visit
and the information you provided explained what we had to do and to meet the requirements." (A small plating shop.)	
  North Dakota
None received.
  Ohio
Comments received by the SBO about the technical assistance program have been consistently positive. In fact, the SBO has not
had to act to resolve any disputes between a company and the SBAP.  It is a measure of success that the SBAP is viewed by
many as a source to help resolve problems with other sections of the regulatory structure. Naturally, some of the positive
comments have a strong hint of back handed compliment to them. Most frequent is the expressed frustration that such a
program has not been around longer or is not more of a visible agency priority.  Many businesses have expressed relief that they
now have a source for consistently reliable information and without charge.	
  Oklahoma
The SBAP in OK has continued to be dedicated to providing quality regulatory and technical assistance to the business and
industry of OK.  This past year, we have continued to be active as speakers, assistance providers over the phone, and visitors to
facilities to provide direct hands-on assistance. The SBAP has been particularly active in playing the role of advocate. The SBAP
was involved in a major revision to the permitting rules resulting in simplification, broader exemptions, and the creation of general
permits and permits bv rule. We believe these actions will be extremely beneficial to the small business community in this state.
N/A Not applicable N/R No response

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                                                              TABLE F-1
                                                              (Continued)
PROGRAM
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
COMMENT RECEIVED
No negative comments were received by the SBO or CAP during this reporting period. In general, feedback received from small
business owners, vendors, citizens, and other stakeholders was very positive. The SBAP experienced an increased demand for
technical assistance services. Many were repeat customers, which would indicate that there exists a heightened awareness and
trust. SBAP staff were asked to participate in several training seminars outside the agency, again suggesting an increased level of
trust. Verbal comments of appreciation were received from 2 wood coating businesses, a small chrome plater, and a small grain
elevator operator, who, with SBAP's assistance, were allowed to remit permit payments on an installment plan. The OR chapter
of National Federation of Independent Businesses (NFIB) submitted a letter to EPA supporting a green sticker grant proposal.
Letters of appreciation were received from a small wood coater, the Lane Community College for assisting with a painting and
finishing seminar, and Lane Community College SBDC for co-sponsoring small business P2 workshop.
N/R
N/R
N/R
Comments have been positive.
Contacts with the SBO have generally been positive and in the form of requests for information or points of contact within
regulatory programs. Often these contacts involve air sources with questions outside the air program. Contacts to the SBO
regarding assistance from the SBAP have been very favorable.
"You're doina a aood iob.' "Keen UD the aood work." "Thanks for your helo."
N/A Not applicable  N/R No response

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                                                              TABLE F-1
                                                             (Continued)
PROGRAM
Texas
Utah
Vermont
Virginia
Virain Islands
COMMENT RECEIVED
Each quarter, the SBAP sends Customer Service Surveys to everyone who has called during the quarter. These comments are
taken verbatim from the Customer Service Surveys.
- Super service. I wish our state demonstrated the same level of commitment as Texas. (Comment from AZ.)
- Although the person who I initially talked to was not knowledgeable in my problem area, he was extremely helpful in getting
enough information from me to have the right person call me back and he sent me the info I needed.
- Good job!
- Your regulations are not written in easy to use language.
- Convince other TNRCC divisions that a cooperative approach with the regulated community is the key to long term
improvements.
- Wish all government agencies were this good)
- Some information is too institutionalized and the eyes tend to glaze over while trying to understand terminologies. Rease try to
make the literature understandable by those without a higher education.
- Very helpful on the phonel
- The information I received was from rules and regulations on incinerating waste (office waste) and was hard to understand.
- 1 couldn't be happier with the help provided me. It really simplified my life and saved me lots of $$$.
- More information specifically regarding the dry cleaning industry.
- Good service from your office, but still there was some conflicting information from city, state, and industry sources - it is hard
to know everything.
- Your organization is very large. I feel that more individualized service, when applicable, would help effectiveness. Good jobl
- Keep up the good work! Thanks for trying to keep our environment clean and safe for future generations to enjoy.
- The representative I spoke with was extremely helpful and patient with my numerous questions.
- Overall, very helpful.
- All of the contacts I have had with TNRCC persons have been excellent. The people more than go out of their way to ensure
that I have the correct department and information. I could not have asked for a better surprise than the cooperation I have
received from this state agency.
- 1 am impressed with the attitude and expertise of the people I have talked with.
- It was great to have someone who is knowledgeable about the subject matter.
Comments received by the SBO include: 'Time required to obtain an air permit is too long.* 'Businesses just want to know what
they need to do." 'Regulations are a great burden to small businesses.*
None was received by the CAP.
We continue to receive positive comments on the usefulness and the ability of businesses to access non-regulatory technical
assistance that is willing to listen and understand the regulatory difficulties of the sources.
N/A
N/A Not applicable  N/R  No response
                                                                  8

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                                                              TABLE F-1
                                                             (Continued)
PROGRAM
Washington
West Virginia
Wisconsin
Wyoming
COMMENT RECEIVED
Because our staff has collectively become more aware of the agency's commitment to better serve small businesses, positive
comments continue to increase. This is particularly true with those industries in which we placed our greatest focus in 1 997 -
gas stations, fiberglass and spray coating operations, and dry cleaners.
Sample comments from evaluations submitted by dry cleaners include the following:
- SBAP made it [complying the NESHAP] a lot easier.
- Staff was very helpful and non-threatening.
- The inspector [SBAP auditor] was very prompt and informative... [follow up] was impressive to me.
- SBAP was a significant help to us. WV program is excellent, in my opinion and the staff is very helpful and totally professional.
- Your staff is very knowledgeable on the dry cleaning industry.
- Thanks for your timely helpl
- Thanks for your help. Steve [SBAP auditor] did an excellent job.
Without exception, the comments concerning the SBAP received by the SBO have been positive. Comments like: 'Thanks for the
help, it was a business saver." "Great service, where have y'all been?" "Your support gave me the confidence to continue the
fight."
N/R
Numerous positive comments have been received on the new Office of Outreach and Environmental Assistance. A number of
businesses have contacted the Office and requested on-site visits, several businesses have taken action to use the new
Compliance Incentive Rule, and other businesses have requested assistance with permitting procedures.
N/A Not applicable  N/R  No response

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                                               TABLE F-2
                             CONCERNS/INQUIRIES RECEIVED BY THE PROGRAMS
                                 AND INFORMATION OF THEIR RESOLUTION
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Kerns Ctv
CONCERN/INQUIRY
N/R
Asphalt plant owners were upset about a proposed general permit
that was being proposed for them.
Development and issuance of general permits was going slow.
Had specific problems with the general permit for diesel electric
facilities that would affect majority of rural electric power suppliers.
Many complaints are due to the lengthy amount of time to get
permits processed or replies from the Department.
Timelines for permit application approval too long.
Inconsistency between inspector and permit engineers in
interpreting rules.
N/R
Permitting car washes.
N/R
N/R
RESOLUTION

Help arrange and run a public workshop between asphalt plant
owners and the air program to work out differences. Overall,
was a very successful meeting.
SBAP agreed to write the dry cleaners general permit. Also
agreed to help issue general permits once EPA buys off on
them.
Worked with the CAP to educate and have rural electric
generating plant owners express their concerns. The CAP
made recommendations directly to the Air Program as to what
they believed should be in a general permit. A compromise
was reached that was agreeable to all concerned.
SBO/SBAP discuss issues with program staff to find out cause
for delay, ask if we can help, and in some cases even suggest
process improvements for getting paperwork processed more
efficiently.
Continuing to develop General Permits and currently
participating in committee to develop license timeframes for
implementation in 1998.
Help draw issues to the attention of managers and lead
process to developing a consistent approach for handling
issues. Develop an open line of communication between the
two organizations.

Ombudsman offered assistance with part time staff writing
storm water P2 plans.


M/A Not applicable N/R No response

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                                                             TABLE F-2
                                                            (Continued)
PROGRAM
South Coast
Colorado
Connecticut
Delaware
District of
Columbia
Florida
CONCERN/INQUIRY
Fees for annual renewal and applications.
Financing.
Application processing time too long.
Chrome platers -- BACT issues too stringent and prescriptive.
Rule compliance.
Variance petition assistance.
Expired operating permits.
Awareness of rule/compliance expectations.
(No data was obtained from dissolved SBO in 1 997. The SBO will
provide input for the 1998 report.)
Meeting notices are sent late and do not provide sufficient notice.
Request for additional staff/resources allocated to technical
assistance.
Provide information on activities early in the rule making process
and on a consistent basis.
Permit applications are too complex and confusing.
Takes too long to get a permit.
N/R
N/A
RESOLUTION
Work with Fee Review Committee to assist companies.
Provide financing alternative sources.
Work with engineer to expedite processing.
Working with engineers and equipment manufacturers to
resolve.
Research done to establish need for corrective rule
amendments.
Assisted with paperwork completion and emission calculations.
Amnesty Program implemented.
Rule-specific workshops held.

An electronic mailing list has been developed to notify
members of monthly advisory committee meetings.
This is difficult to address, since it appears that demand will
almost always exceed available resources, particularly during
lean fiscal times.
Changes are underway with both the Air Bureau's Clean Air
Act Advisory Committee and the CAP to address this request.
Looking at ways to simplify applications and making certain
information available electronically.
Extra staff is helping to eliminate backlog of permit
applications.


N/A  Not applicable  N/R No response

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                                                             TABLE F-2
                                                             (Continued)
PROGRAM
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
CONCERN/INQUIRY
SBAP received a request from the Savannah regional office to
ensure that they were treating a small business owner fairly and
that all options had been considered because of pending
enforcement actions. The small business in question had a pile of
scrap veneer on his property. According to the regional office, the
scrap pile had been there more than 30 years. The business owner
purchased the business in January 1996 and inherited the problem.
N/R
None
N/R
Information given to a customer differed from that given by another
CTAP staff person.
Land development companies do not trust our confidentiality policy
as it relates to wetlands and endangered species.
Small businesses are unaware of the regulations that affect their
businesses. Regulations are cumbersome to understand.
Complaint involved lack of info on part of the business after
inspector's visit. Referred to SBAP for assistance.
Lack of funding to comply with regulations.
AQRSB indicated to DAQ a greater need for publication
development by KBEAP.
DAQ expressed dissatisfaction with the level of detail provided in
FY97 Annual Report.
KBEAP expressed concern to AQRSB and SBSSAP that certain data
requirements of the EPA Annual Report jeopardized client
confidentiality.
RESOLUTION
SBAP resolved the problem by getting all parties to allow the
small business owner to dispose of the current pile by using an
air curtain destructor. The business owner was given 30 days
to correct the problems. All parties agreed to this solution.



CTAP worked with the regulatory branch to determine the
correct answer to the caller's questions. The result was that
the regulatory branch had changed its guidance without
properly informing CTAP. CTAP quickly returned calls to
customers who had previously called with the same question
and took steps to better communicate with this regulatory
branch.
Working to develop a relationship and a proven track record
with these companies.
SBO and the regulatory agency are combining efforts to
construct a database to include small businesses affected by
CAAA and to distribute 'plain English* information to small
businesses via the new database system.
Outcome is pending.
Referred to SBA for loan guarantee. Informed business of
training grants through economic development department.
KBEAP drafted a summary of KY air quality regulations with
which all businesses must comply.
KBEAP prepared an appendix to the initial Annual Report with
more detail on activities.
AQRSB discussed concerns with EPA contractor, who provided
an alternative to the initial reporting requirements.
N/A  Not applicable  N/R No response

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                                                              TABLE F-2
                                                             (Continued)
PROGRAM
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
CONCERN/INQUIRY
N/R
None
Concerns raised during rulemaking for stormwater regulations.
Business community voiced concerns that regulation may hurt small
business.
N/A
Sometimes takes too long to send requested documents to small
business clients.
Enforcement intercession.
Permit status inquiries.
Permit application assistance.
Brownfield redevelopment inquiries.
Difficulties with local regulatory district offices.
A soil roaster contested the air emission factors used to calculate
his air emission fees. The same business owner also has made
complaints about operating permit requirements and the lack of a
'level playing field" within the soil remediation industry (i.e., soil
roasting versus composting, land-spreading and/or landfilling).
Registration permit holders continue to complain that the monthly
recordkeeping and calculation requirements are overly burdensome
to their businesses in addition to being environmentally
meaningless.
N/A
RESOLUTION


SBTAP/SBO developed financial guidance for small business
and clarified our role as compliance assistance providers.

Established a tracking mechanism to catalog incoming requests
for information or technical assistance. Lists client
information, necessary documents, when sent. Also lists
technical assistance issues, to which OTA team is was
referred, and resolution.
Mediate between businesses and agency.
Ask regulatory department staff.
Work with businesses and the state permit issuing department
staff.
Provide state department contacts and follow-up on
department commitments.
Mediate between regulatory department district staff and
businesses.
SBO is working with staff of the air emissions inventory unit
and the compliance and determination unit to arrive at a
supportable emission factor. A workgroup has been
established and is meeting to address issues with the current
operating permits for soil roasters. One of the workgroup
goals is the development of a general permit. This workgroup
also is looking at broader issues within the soil remediation
industry.
SBO and SBAP staff are working with rulemakers to explore
solutions that might possibly include replacing monthly
recordkeeping with annual reporting.

N/A  Not applicable  N/R No response

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                                                              TABLE F-2
                                                             (Continued)
PROGRAM
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
CONCERN/INQUIRY
N/R
N/R
County was not allowing a business to use wood chips that were
created from an old building.
Consultant complained that the AP 42 factors were not as low as
they should be and felt that an enclosed auger should have 0%
emission.
Current federal regulations and policies for implementation of the
CAA are not understood by sand & gravel industry- Language is
bureaucratic and time-consuming to read.
Annual inventory form is difficult to understand and to complete.
Poorly written regulations.
Too many environmental regulations to comply with.
Inconsistent application of enforcement actions.
None
N/A
N/R
Clean-up issue. Consultant cost, lack of knowledge about
regulations and alternatives.
Civil penalty to small business because of unpermitted equipment.
Consultant not advising client of easy solution to permit issue.
RESOLUTION


Worked with the county to set up guidelines that would allow
the old buildings to be chipped and used as fill or road
dressing. Nails had to be removed, and no treated wood,
electrical or other materials that should be landfilled would be
allowed.
Worked with the Air Program to settle the dispute, including
Title 1 29 and the CAA. The consultant needs to prove the
point by one of three methods. The consultant does not want
to provide a demonstration by math or complete testing. AP
42 will stand until other information is provided.
NDEP Bureau of Air Quality initiated dust workshops
throughout the state to inform and assist contractors.
NDEP Bureau of Air Quality staff reassessed the form and
made changes where possible. Changes in software used to
generate the forms are being evaluated.
Provide plain language interpretations on a case by case basis.
Provide industry and business specific regulatory applicability
determinations.
Work with enforcement personnel in appropriate actions.



Advised client of alternatives and suggested contacting a
different consultant to compare cost.
Advised to submit application and negotiate a reduction in the
penalty.
Set up meeting between client with consultant and regulators
to discuss alternatives and simple solution.
N/A Not applicable  N/R No response

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                                                             TABLE F-2
                                                            (Continued)
PROGRAM
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
CONCERN/INQUIRY
None
Complaints have centered on inability to understand regulatory
language, ranging from confusion about whether or not a business
is covered to inability to complete permit applications.
None
No complaints were received by SBO, CAP or SBAO during 1997.
N/R
N/R
N/R
Cost of Professional Engineer seal on permit application continues
to be a complaint.
Who should 1 talk to about this issue or concern?
Do you have some information on this subject?
What permits do 1 need for my business?
RESOLUTION

Businesses have been referred to the technical assistance unit
and complaints have been resolved through provision of the
types of assistance detailed in this report.

No action necessary-




Direct party to the appropriate DENR staff person, usually
the SBAP.
in
Provide information to party and direct party to SBAP staff or
other DENR staff for additional information.
Provide party with DENR permitting guide and direct them
appropriate DENR staff. The permitting guide is available
DENR's home page.
to
on
None
N/A  Not applicablo  N/R No response

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                                                             TABLE F-2
                                                             (Continued)
PROGRAM
Texas
Utah
Vermont
CONCERN/INQUIRY
TNRCC assessed a company a hazardous waste generator fee of
$5,71 6. The company's Health and Safety Coordinator thought the
fee assessment was wrong, because most of it was for
wastewater, which is fee exempt. After writing a letter to the
TNRCC requesting a fee waiver and being denied, the company
called the SBAP.
Small businesses are confused by the many recordkeeping
requirements that apply to them under federal and state laws for
waste.
Many foundries have large volumes of waste sand and a potential
for air emissions that need to be addressed. The applicable
standard exemption contains typographical errors and is outdated.
Wood products manufacturers have new rules regulating their air
emission that resulted in increased enforcement efforts beginning
9/1/97.
Dry cleaners in Corpus Christ! received Notices of Violations from
EPA for RCRA-related violations.
Decorative chrome platers were operating without air authorization.
They could not meet Standard Exemption 118 because of distance
limitations.
The City of Austin was considering adopting an ordinance to
regulate autobody shops, which was inconsistent with TNRCC
rules.
Time required to obtain permit.
Businesses just want to know what they need to do.
Regulations are a great burden to small businesses.
N/R
RESOLUTION
SBAP staffer realized the agency was quoting the rules when
the only problem was a clerical error in the codes used to
identify the wastewater. The TNRCC corrected the error and
lowered the fee from $5,71 6 to the correct amount of $100.
SBAP developed a RCRA Waste Recordkeeping Kit to
summarize the state and federal requirements and explain
reporting and recordkeeping in plain language. The kit includes
a border section for maquiladoras. The SBAP held 23
workshops around the state and reached over 600 businesses.
As a result of the workshop, businesses ordered over 450
waste-related forms from TNRCC.
SBAP staff was able to get the TX Department of
Transportation to publicly announce that foundry sand could be
used in its projects and had them outline testing methods to do
so. Instigated the revision of Standard Exemption 58.
SBAP identified an additional 500 businesses in this industry.
Developed a one-page standard exemption for this industry
that TNRCC adopted.
SBAP staff determined EPA gave most of the NOVs in error,
because the businesses were CESQGs and not subject to
RCRA requirements. SBAP sent a letter to EPA to clarify the
situation.
Working together, New Source Review and the SBAP
developed a new standard exemption that will save chrome
platers in TX approximately $600,000 to $900,000.
SBAP outlined the inconsistencies between the ordinance and
state and federal rules. City staff chose not to pursue passage
of the ordinance.
Developing pilot projects that try to address the complaints.
Asking businesses for their comments on the pilot projects.
DEQ is working on a small business policy that promotes good
customer service across all regulatory programs.

N/A  Not applicable  N/R No response

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                                                             TABLE F-2
                                                             (Continued)
PROGRAM
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
CONCERN/INQUIRY
Do not understand the regulations.
How can we pay for regulatory emissions controls?
Compliance Advisory Board began deliberations and review of the
effect of enforcement activities on small businesses.
N/A
N/R
Most of the complaints received by the SBO concerned the fairness
of enforcement (multimedia).
N/R
No complaints received.
RESOLUTION
Assist with understanding of the regulations and permitting.
Helped to foster the creation of a revolving loan fund for CAA
compliance.
Recommendations for agency actions will be made in 1998.


Not all complaints were resolved satisfactorily for the small
businesses. A few inspectors and some supervisors still
believe that strong enforcement actions come first and then
technical assistance. Management has supported this
approach in the past, but has agreed to re-examine its
enforcement philosophy.


N/A  Not applicable  N/R No response
                                                                  8

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                                                TABLE F-3
                    SIGNIFICANT PROGRAM ACCOMPLISHMENTS, AWARDS, AND RECOGNITIONS
PROGRAM
Alabama
Alaska
Arizona
Maricopa County
Arkansas
ACCOMPLISHMENTS
N/R
N/R
N/R
Community Open Forum Plan - Meeting to inform the general public, businesses, and planning agencies on what type of effects and/or
restrictions will result from reclassifying the County from moderate to severs for PM10, ozone, and carbon monoxide. 'Industry
Perspective" was a designated part of the agenda.
Home Page Accomplishment - Draft rules and public notices-wrth a click onto the month, the entire text can be viewed.
Customer Satisfaction Survey (evaluation) ensures that program performance exceeds customers' expectations.
EPA grant was obtained to coordinate the 1 998 SBO/SBAP National Conference in Scottsdale, AZ. Ranning meeting held in September
1997; over 20 members met to discuss conference and draft initial agenda.
Developed Compliance Incentive Program (CIP) for small businesses (amnesty program). Start date is 4/1 5/98 and end date is 7/1 5/98.
During the past legislative session, an Act was passed establishing a Revolving Loan Fund for small businesses. $1 million has been
appropriated into this fund. The purpose of the loan will be to assist small businesses obtain a signature loan at 6.8% of the prime
lendina rate for mandated pollution control eouiDment and P2 activities.
N/A Not applicable  N/R No response

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                                                                  TABLE F-3
                                                                  (Continued)
    PROGRAM
                                                    ACCOMPLISHMENTS
California
The Ombudsman Office routinely managed the ARB 1-800 public information hotline and the ARB e-mail help-line, in addition to providing
regular information updates on ARB's Internet web site. The Office responded to over 300 help-line calls and over 900 e-mail inquiries.  It
routinely investigated and resolved stakeholder concerns ranging from complaints about poor air quality to dissatisfaction with air quality
rules and regulations. The Office places a strong emphasis on customer service, tracking a particular individual's request to its conclusion
and checking that it has been taken care of the individual's satisfaction.

The Office took lead responsibility for holding 2 Stakeholder Forums in April and June 1997 on rice straw burning in the Sacramento
Valley.  Over 150 stakeholders, including farmers, public health professionals, entrepreneurs, finance and investment professionals,
legislative staff, and government representatives were brought together.  Each of the day-long facilitated sessions was aimed at
identifying key points of consensus to bring about solutions to the management of rice straw burning in the Sacramento Valley. Results
of the forums included consensus about the need for funding for rice straw burning alternatives demonstration projects.  Language was
subsequently inserted into the Thompson (SB 318) bill signed by Governor Wilson that will provide $5 million over the next 2 years for
such demonstration projects.

The Office tracked and submitted comments on the sufficiency of public involvement in 10 of the Board's regulatory items in 1997,
including regulations for portable equipment, marketable emission credits, consumer products, air toxics, and emission control test
procedures.  The Office augmented stakeholder outreach efforts, contributed to  stakeholder involvement in regulatory development
workshops and board hearings, and helped facilitate resolution of stakeholder regulatory concerns.

The Office provided lead responsibility and support for 10 Cal/EPA Ombudsman  Outreach Forums during the spring and fall of 1997. Over
250 stakeholders attended the forums, which addressed topics ranging from updates on risk assessment and air quality hearth standards
to simplified environmental permitting and compliance.  Pursuant to the Governor's Executive Order W-144-97, the Office  provided an
Ombudsman training course for Agency Undersecretaries in February 1997 with a follow-up training effectiveness survey in September
1997.

The Office helped organized and hold a 3-day conference entitled, 'Exploring New Technologies for Clean Air,' September 29-October 1,
1997.  Approximately 250 people attended the conference that was aimed at identifying technologies and strategies to help CA reduce
emissions to meet obligations in the  U.S.  EPA's approved  1994 State  Implementation Ran.

As a result of the 1996 Air Quality Stakeholder Visioning Forum Series involving many of our stakeholders, the Ombudsman's Office
worked with ARB's Communications Office to carry out an 8-week air quality public awareness campaign entitled, 'Success Is In The
Air." It chronicled much of the air quality improvement that has occurred over the last 20 years and also recognized many of the
challenges that are ahead of us and yet to be overcome. "Success Is  In The  Air" was featured in many CA newspapers, including the LA
Times. San Francisco Chronicle,  and  Sacramento Bee (McClatchv newspaper in the Sacramento and Fresno areas).	
  N/A Not applicable   N/R No response

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                                                             TABLE F-3
                                                             (Continued)
PROGRAM
California (cont.)
Kerns
South Coast
Colorado
Connecticut
Delaware
ACCOMPLISHMENTS
As an ongoing effort, the CA Air Pollution Control Officers Association (CAPCOA) and ARB Business Assistance Committee is a
partnership between the ARB and CAPCOA, which meets routinely to discuss and provide assistance and regulatory issues that affect the
regulated community within CA. In addition, the Committee develops statewide assistance materials for assistance providers. In 1997,
the Committee completed the CA Resource Manual for Air Quality Business Assistance Programs, which describes the resources available
at the local, state, and federal levels. In addition, the Committee established a web page on the ARB web site (www.arb.ca.gov) to
increase communication and information within CA on assistance issues. The Committee includes members representing the 35 air
pollution control districts, business associations (NFIB, CA Autobody Association, CA Service Station and Repair Association, CA
Chamber of Commerce, Small Business Coalition of Southern CA, and the CA Manufacturers Association), U.S. EPA Region IX, and CA
Trade and Commerce Agency.
We implement our requirements, but are not viewed as 'heavy handed.'
Financial assistance - loan guaranties and assistance with preparing loan packages for unguaranteed loans.
Clean Air Ambassador Program -- A survey of business opinions on air quality and air quality compliance.
Clean Air Solution Center ~ A center for displaying compliant technologies.
Permit Assistance Centers - Provide convenient local offices for businesses within the air basin.
Problem solving and advocacy for agency reform.
Red Team activity - Program serves as liaison/expeditor for large, complex projects in need of permitting.
Building and Safety Department outreach program to increase awareness of program services to small businesses.
Sent out 900 dry cleaner books and letters to further assist dry cleaners understand requirements. Presently in the process of getting all
dry cleaners' federal reports on file. Both SBAP staff members received an award from the CO Korean Dry Cleaners Association for
helping their group to attain compliance and for helping individual dry cleaners to better understand the rules. Helped create guidance
documents for chrome plating. Guidance consists of 3 sections: one for inspectors, one for permit writers, and one for the sources.
CT received several letters to the editors of local newspapers commending the Department for outreach efforts related to Title V
permitting. The CAP and SBAP had great success in working with the metal finishing association to open a dialogue on how to achieve
compliance. Contacts between members of the CAP and the industry were the key to establishing a relationship for meaningful dialogue.
However, in general, this has been a very difficult year for media coverage of proactive approaches to compliance. SBAP and CAP have
struggled with finding effective ways to get the word out when overwhelmingly the media has focused on negative reporting.
Additionally, letters of commendation were submitted to the Governor and the Commissioner for efforts related to the FAST Vs outreach
program. Positive feedback also has been received from staff in other states for providing training to them.
N/R
N/A Not applicable  N/R No response

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                                                                 TABLE F-3
                                                                 (Continued)
    PROGRAM
                                                    ACCOMPUSHMENTS
District of
Columbia
About 30 dry cleaners avoided fines because of the alliance the SBTCP formed with the compliance inspectors.  When inspectors found
that a dry cleaning facility is not in compliance, instead of giving a ticket, he would hand them a brochure with the SBTCP contact. The
dry cleaners were able to get assistance instead of a fine.	
Florida
SBAP staff is a member of a workgroup for implementing the requirements of 112(r).  Workgroup consists of industry representatives and
state agency representatives.  Program implementation will be done by Department of Community Affairs with technical support from
Department of Environmental Protection. The SBAP will play a role by providing help to small businesses.  Staff received training for risk
management plans.

Lorraine Clark, SBAP staff member, shared in a division team award for her work with implementing the dry cleaner notification and
general air permit program.

The SBAP is actively developing partnerships with the Small Business Development Centers to expand outreach efforts to as many small
businesses, new or established, about all environmental regulatory requirements.

The program is continuing to develop 'Just the Fact' information sheets for specific air sources.	
  N/A Not applicable  N/R No response

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                                                           TABLE F-3
                                                           (Continued)
PROGRAM
Georgia












Hawaii
Idaho
ACCOMPLISHMENTS
SBAP published a newsletter, which featured articles on the SBAP, SBO, Section 1 21 2(r) issues, regulatory updates, and an event
calendar. Two issues were mailed to approximately 7,000 small businesses.
SBAP co-hosted the first Region IV Small Business Conference in October.
SBAP prepared 3 compliance assistance documents in 1997: commercial printers, commercial bakeries, and Stage I and II facilities.
SBAP, CAP, and SBO met four times in 1997.
CAP chairperson and SBAP coordinator attended the second CAP training in Scottsdale, AZ.
SBAP coordinator represented the Region IV states at the third annual Small Business Liaison Conference in Arlington, VA.






SBAP developed and mailed a survey to all 50 states and US territories to leam the level of multimedia activities in other states and gain
an understanding of the problems encountered in starting a multimedia program.
SBAP is representing the Air Branch in a multimedia initiative designed to prepare a compliance assistance manual for the automotive
repair industry.
»
SBAP hosted a focus group meeting with stakeholders from GA and FL to establish a compliance assistance center for the chemical
industry.


SBAP compiled a glossary of commonly used environmental terms for in-house use. At the National Ombudsman's request, we mailed
the glossary to EPA headquarters for inclusion on Karen Brown's web site. We also sent a copy of the "Permit Guide for Commercial
Bakeries" for inclusion on the web site.
SBAP prepared a list of resources for inclusion in lA's Small Business Resource Guide. This is the first time we have been included in
guide.
SBAP mailed a dry cleaning brochure to 1 ,000 facilities requesting perc usage data, offering videos for training, and notifying them of
upcoming compliance inspections. We received more than 200 requests for videos and information on perc use.
SBAP mailed letters to hard chromium users reminding them that the notification of compliance status form was due on 2/24/97. All
the hard chromium users responded and all are now in compliance.
the

of
N/R
None
N/A Not applicable  N/R No response

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                                                                  TABLE F-3
                                                                 (Continued)
    PROGRAM
                                                    ACCOMPLISHMENTS
Illinois
Projects: Clean Break Environmental Amnesty, Gold Star Program, Greater Chicago P2 Project, and Great Printers Project.

Partners: IL EPA Office of Small Business, IL State Fabricare Association, federal/state and local partners,  Printing Industry of IL.

SBAP also coordinated: Degreaser workshops, Dry Cleaner Town Hall meetings, Green and Profitable Printing teleconference, Dry Cleaner
Survey of Compliance Assistance Effectiveness, Southern IL Environmental Managers Association Annual  Conference, and phone survey
of 200 dry cleaners.

Active participants in: IL Small Business Development Center Network quarterly and annual meetings, Waste Management and Research
Center Program Advisory Panel, Printers National Environmental Assistance Center (PNERAC) Advisory Board, Association of Small
Business Development Centers (ASBDC) Environmental Committee, and National Pollution Prevention Roundtable Small Business
Committee.
Indiana
CTAP designed and implemented a searchable database on our 5-Star Environmental Recognition Program for Dry Cleaners. This
database allows potential customers to locate environmentally-responsible cleaners in their area. The database may be found at
www.ai.org/idem/ctap/recognition/cleaners/search.html. CTAP received good press coverage of our awarding 5 Stars to the Nu Yale Dry
Cleaners in Jeffersonville, IN. Such coverage should bring more business to this dry cleaner and encourage other cleaners to participate in
our recognition program. This program has been used as a model in other states.

CTAP's Mercury Hedge Program is being used as a model  in Wl and has been highlighted by Region V.

CTAP and a number of partners are working to create an integrated compliance system to assist the regulated community in complying
with the multitude of regulations that affect them. Implementing a pilot project of the integrated compliance system is planned for 1998.
  N/A Not applicable  N/R No response

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                                                                   TABLE F-3
                                                                  (Continued)
    PROGRAM
                                                     ACCOMPLISHMENTS
Iowa
1. The following guides/materials were published in 1997:
> Air Emissions Guide for Chromium Electroplaters - This guide is designed to assist chromium electroplaters with the chrome NESHAP
and applicable air permitting requirements.  The guide includes a flow chart to determine the applicable regulatory category under the
NESHAP.  Reporting forms and specifically designed recordkeeping tools also are included.
> Resource Guide to Small Business Air Emissions Assistance - IAEAP developed this reference guide for assistance providers in 1995.
Since then, IAEAP updated the guide every year. It was made available at the annual SBAP conference in February 1997.
> / 12(r) Applicability Guide - This guide helps users determine 112(r) applicability and assists with program category determination. The
guide also includes a brief overview of the regulations and the list of regulated pollutants under 112(r). The IAEAP also conducted 6
112(r) workshops jointly with EPA throughout the state.

2. Peer Match: Under EPA's Peer Match program, IAEAP continued to provide hands-on training opportunities for other assistance
providers. In 1997, Janet Goodman from NV SBAP and Larry Watkins from SCAQMD visited IA under the Peer Match program. Last
year,  IAEAP was one of the two programs selected by EPA for Peer Match training.

3. Spreadsheet-based Emission Estimation Programs: IAEAP developed industry-specific spreadsheet-based emission estimation programs
to generate emission inventories and estimates for permit applications. Input data is collected from small businesses using a 2-4 page
industry-specific questionnaire. In 1997, a program for grain handling facilities was developed.  IAEAP already developed programs for
small manufacturing operations, dry cleaning (perc and petroleum solvent users), and printing.

4. Program Effectiveness-Measurement: IAEAP deeps track of client assistance in two ways: A) Brief Assistance involves < 1 hour of
staff time, and B) Detail Assistance comprises on-site assistance or assistance involving > 1 hour of staff time. All clients receiving detail
assistance are requested to complete a survey after the completion of the assistance process.

5. Voluntary Disclosure Policy: IAEAP and the SBO worked with IA DNR to draft this policy, which will allow sources operating without
construction permits to disclose their non-compliance status, submit a compliance plan, and avoid any enforcement action from the state
regulatory agency.	
  N/A Not applicable  N/R No response

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                                                            TABLE F-3
                                                            (Continued)
PROGRAM
Kansas
Kentucky
Jefferson County
Louisiana
Maine
ACCOMPLISHMENTS
SBO developed an interagency work group comprised of SBA, SBDCs, KS Department of Commerce, KS Department of Human
Resources, KS Department on Aging, Secretary of State, and other agencies that work with businesses. Group meets quarterly to
network and discuss how to better meet the needs of KS small businesses. Group is developing seminars across the state for 1 998 to
help small businesses understand their responsibilities with various regulations, determine business funding sources, business planning,
etc. First seminar is planned for March 1 998 in Topeka. SBO chairs the work group and is secretary for the subcommittee planning the
seminars.
SBO organized the 1 997 environmental conference held in Lawrence. The focus was communication and included two general sessions
and 28 different concurrent sessions on environmental regulations, P2, case studies, etc. P2 awards were presented to businesses and
communities that achieved outstanding reductions in pollution. Over 200 attended this conference.
Initiation by the SBSSAP of meetings with the Natural Resources and Environmental Protection Cabinet to evaluate the program and to
emphasize the need for a multimedia small business assistance program.
Endorsement by the SBSSAP of proposed legislation to stagger CAP member terms and add two additional small business slots to the
Panel membership. Legislative member of the Panel volunteered to sponsor the legislation in the 1 998 General Assembly.
Initiation by the SBSSAP to establish a Small Business Stationary Source Environmental Stewardship Award by the Division for Air
Quality, Department of Environmental Protection. " , ' »
Preparation of a pamphlet about success stories of the SBEAP by the AQRSB. Continuing recognition of value of KBEAP services by
clients and DAQ. Increased involvement of SBSSAP members in program development. Increased coordination of information and ideas
by AQRSB/SBSSAP/KBEAP adding to the success of the program.
N/R
SBAP assisted Permits with permitting reviews. SBAP participated in planning the SBO/SBAP annual conferences. SBAP represents 5
states in EPA Region VI in national SBAP matters. SBAP attended professional training courses: permits, accident prevention, hazwoper
refresher, hazardous waste, and solvent alternatives. Vic Tompkins won a Special Achievement by a Team award for the WWW Task
Force. Assisted in the development of the Best Management Practices Han for shipbuilders. Assisted EPA in evaluating an organization
to develop and operate a Chemical Industry Compliance Assistance Center.
Helped develop and implement the 'Environmental Leader' program, a multimedia compliance assistance program for gasoline stations
and associated automotive repair facilities. The program has recognition component that uses market forces as an incentive for increased
compliance within this industry.
>i A W t&plkable   N/R No response
                                                                 8

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                                                                  TABLE F-3
                                                                 (Continued)
    PROGRAM
                                                    ACCOMPUSHMENTS
Maryland
In cooperation with the Printing Industries of Maryland (PIM), EPA Region III, the Environment Project at Catonsville Community College,
and MDE's P2 Program, the SBAP developed the MD Green Printers Initiative. The goal of this project was to provide lithographic printers
with understandable information on their environmental requirements (air, water, and waste) and specific P2 measures that would enable
printers to potentially go beyond compliance.

Hosted by the National University of Honduras, the SBAP director visited Honduras and met with national and local government agencies
responsible for environmental and public health protection, with non-governmental organizations active in environmental advocacy and
protection programs, and with businesses whose activities impact the environment. The purpose of the visit was to exchange
information on environmental protection activities with a focus on P2 and small business assistance.	
Massachusetts
Three programs received the 1997 Governor's Toxics Use Reduction Awards. The programs were submitted as a group under the title,
'Volunteer Partners," and identified the trade associations and consulting firms that donated huge amounts of time to the design and
implementation of three innovative programs.

> Massachusetts Printers Partnership ~ Printing Industries of New England, Mabbett & Associates, Goldman Environmental Consultants.
> Dry Cleaners "Compliance Technician' Training Program - NorthEast Fabricare Association and Korean Drycleaners Association of
New England.
> Collision Repair Auto Shop Help (CRASH) Course for Compliance and Pollution Prevention - MA Auto Body Association.

Also in 1997, OTA (where SBAP resides) received the Governor's highest unit citation for efficiency and excellence, the Manuel Carballo
Award.	
  N/A Not applicable  N/R No response

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                                                                  TABLE F-3
                                                                  (Continued)
    PROGRAM
                                                    ACCOMPLISHMENTS
Michigan
Ml Clean Air Ombudsman
The Clean Air Act Ombudsman's office receives a number of compliments from both internal and external customers.  Typically, these are
received via face to face conversations or over the phone. Customers are extremely appreciative of our ability to quickly gather data,
track permits, and sort out confusion that sometimes exists  between technical agency staff and businesses.

Ml Small Business Assistance Program
This past spring. Mi's SBAP, also known as the Clean Air Assistance Program, presented a series of New Source Review (Permit to
Install) workshops focusing on applicability and how to fill out the Permit to Install application.  The workshops were developed and
delivered by SBAP staff. The workshops took place at four sites statewide and were delivered according to the need and level of the
participant's expertise: 1) There was one workshop for consultants. 2) A second series of three statewide  workshops was held  to assist
businesses with their determination of applicability to the Permit to Install. 3) A third series of three workshops was held on how to fill
out the Permit to install application. Interest and attendance at each workshop were positive, receiving more than 500 attendees.

The CAAP continues  to address the needs of business and industry with the development of "industry guides," which approach
compliance from a multimedia, multi-agency perspective.  The object of these guidebooks is to encapsulate all the regulatory requirements
for a single industry into one simple to understand document.  Recently, Mi's CAAP assisted in the development of a guidebook for the
lithographic printing industry.  As an enhancement for this and other future guidebooks, Mi's CAAP developed  recordkeeping forms for
sources exempt from the New Source Review program. The CAAP also created Volatile Organic Compound (VOC) and Hazardous Air
Pollutant (HAP) emission calculation worksheets to assist with the permitting compliance requirements by specific industries (e.g., the
lithographic printing industry).

Mi's CAAP is part of  a wider multimedia agency called the Environmental  Assistance Division (EAD).  EAD is dedicated to providing timely
and effective information and assistance to  Mi's businesses, public agencies, and the general public in understanding and marketing their
environmental protection responsibilities.	
  N/A Not applicable  N/R No response
                                                                       10

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                                                                 TABLE F-3
                                                                 (Continued)
    PROGRAM
                                                    ACCOMPUSHMENTS
Minnesota
SBO worked successfully with staff from the Hazardous Waste Division to draft legislation that merged two fairly 'prescriptive' small
business loan programs into a revised loan program that is largely 'non-prescriptive' in nature. The MPCA's Small Business
Environmental Improvement Loan Program offers low-interest loans to small businesses to finance new equipment purchases that help
meet or exceed environmental requirements or for costs associated with the investigation and clean-up of hazardous materials. The
program is administered by the SBO. Oversight is provided by a screening/steering committee composed of other MPCA media staff and
staff from the MN Technical Assistance Program and the Office of Environmental Assistance. Approximately $250,000 in loans were
awarded to seven small businesses during the first (and only) loan cycle held in 1997.

SBO and SBAP participated with various MPCA media staff, other state agency officials, and industry representatives to successfully
launch a multimedia, partnered initiative with the concrete products industry. The goals of the initiative are: 1) to develop a simplified,
sensible regulatory system  that encourages environmental compliance; 2) to encourage waste reduction, waste reuse, and recycling; and
3) to improve communications and information-sharing on environmental management issues. The initiative is proving to be a good
testing ground for working through multimedia issues.

SBAP coordinated the development of a comprehensive multimedia guide for automotive repair and body shops. The 'Environmental
Guide for Automotive Service Providers" contains fact sheets and self-audit checklists on regulatory requirements and P2 opportunities
for the subject business sector. The SBAP also composed a series of environmentally-related articles for print in various newsletters sent
to automotive repair and body shops.

SBAP utilized the Wood Finishing Leadership Grant to: develop a compliance guide for the Wood Furniture Manufacturing  NESHAP's Work
Practices Standard; establish an enforcement waiver for wood finishers; rewrite the hazardous waste and air quality self-audit checklists;
establish and publish 'The Finish Line" newsletter; and develop K day multimedia and P2 workshops for the small and medium wood
finishing shops.	'
Mississippi
N/R
Missouri
The Business Assistance Unit, in cooperation with the P2 Unit, completed the Vehicle Maintenance Guidance Document and mailed it to
vehicle maintenance facilities in MO.  In addition, we worked extensively on and have almost completed guidance documents for the rock
quarry industry and the printing industry.

The Business Assistance Unit updated the Department's Environmental Permits and How to Obtain Them, and wrote the Permit Guidance
Document to accompany it.  The Permit Guidance Document explains why a business would need environmental permits and how they
can tell if they need one.

The Business Assistance Unit, along with various members of industry, is serving on two work groups for the Air Pollution Control
Program. One work group is changing the construction permit rules and rewriting the construction permit application to make it easier for
a business to know if they need a permit and to make the application easier to complete. The other work group is looking at asbestos
regulations.	
  N/A Not applicable   N/R No response
                                                                      11

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Montana
SBO created a small business energy and environmental assistance loan program by securing funds from the federal Department of
Energy and by partnering with the JViT Department of Commerce for administration of the program.	
Nebraska
This program started in 1992 with a staff of one person.  The first year, no site visits were completed. There has been a steady increase
in site visits starting in 1994 with 32, 35 in 1995, 42 in 1996, and 70 in 1997. This is a positive upward trend that will continue.

One of the companies that the SBAP started with in 1995, Thurston Manufacturing, has moved from a Class I major source to a Class II
minor source in the use of VOCs. This company also was given an award by the EPA for its efforts. The environmental and safety
engineer from Thurston Manufacturing still calls and discusses ideas on how to improve their business. The company also is a peer
exchange contact for other businesses that would like to improve in the area of environmental compliance.

NE  Department of Environmental Quality is very proactive in developing a balanced approach to compliance assistance and enforcement.
The agency has provided the Public Advocate with technical assistance in all areas.  This assistance has made the SBAP a true
multimedia program.  The benefit to NE to hard to quantify, however it is clear that this program is a positive and well-accepted practice
to ensure that business and industry in this state can get answers and assistance through the Public Advocate.	
Nevada
The NDEP, Bureau of Air Quality has significantly reduced the backlog of permits pending issuance for new or modified sources. The
Bureau is in the process of reviewing the air quality regulations to make them more comprehensive.

Washoe County District Health Department, Air Quality Management Division has a quick turnaround on permit applications and this has
helped new businesses relocate to the area. This also has facilitated business processes for existing businesses renewing their permits or
making changes.  The WCDHD has added staff to ensure this process continues and that staff focuses on providing additional assistance
when needed for businesses.

The Business Environmental Program is part of the NV Small Business Development Center located at the University of Nevada-Reno.
The program provides third party, free and confidential assistance for hazardous waste management and air quality issues within the
state. The program is contracted by the NV Division of Environmental Protection (NDEP) to provide hazardous waste assistance and the
SBAP/SBO office to provide air quality technical assistance.	
New Hampshire
The NH program has been very successful in spite of the fact that only one person is assigned to it on a full time basis. The reason for
our success is in the effective partnerships that have been developed in-house and externally.  Through information sharing, development
of a resource network and the ability to use assistance material developed by other providers and modified for use in NH, we are able to
be very efficient in providing services.

An example of our partnership effectiveness is in the accomplishments we have made in the auto repair industry.  By developing a
multimedia compliance manual with regulatory and industry input, we obtained over 50% penetration in this sector. Based on preliminary
figures from our follow-up on-site assessments, we expect that our efforts will result in 800 to 1,000 individual regulatory non-
compliance issues being resolved.  Although the non-compliance issues will range from labeling violations to lack of a permit, there likely
will be up to 1.000 less technical violations in this sector.	
  N/A Not applicable   N/R No response
                                                                       12

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                                                            TABLE F-3
                                                           (Continued)
PROGRAM
New Jersey
New Mexico
New York
North Carolina
North Dakota
ACCOMPLISHMENTS
NJ CAP team has been highly effective in initiating its charter, mission statement, goals, and priorities over the past year. Although only
in its first year of existence, the group has been able to prioritize and target its activities towards optimum effectiveness by recognizing
that rather than attempting to cover a very broad scope of activity in a superficial manner, it has focused on high priority issues in a
concentrated manner, with greater impact. The CAP has been pointedly requesting input from some of the most representative small
business sectors impacted by clean air regulations in NJ. These include members of the plating, printing, and dry cleaning industries. NJ
CAP recognized that in approaching its mission through trade groups, the danger existed that these groups would force their agendas,
rather than provide constructive input. For this reason, whenever members of these groups found fault with, or ambiguity in, the
regulations as they are now promulgated, the onus was placed on them to suggest improvement and clarification of areas with which
they took issue.
N/R
The SBO coordinated two successful seminar series in 1 997. The seminar series for dry cleaners was attended by 23% of the industry in
the state, and the Part 201 Scoping Session Workshop for small business service providers was attended by 1 1 % of the companies
contacted.
In 1 997, the SBAP responded to more than twice as many hotline calls and conducted three times as many on-site assistance visits as it
did in 1 996. However, there was no corresponding increase in either the SBAP budget or its staffing level in 1997.
Newly established Environmental Permit Information Center (EPIC) developed to provide multimedia information on permit requirements,
key contacts for specific permitting programs, and other advice to clients. Increased contacts significantly for the office.
Participated in state Air Toxics Taskforce meetings, resulting in the Toxics Branch adopting rules and procedures to make the program
simpler for small business and more targeted to possible problem industries or industry types, based on air toxics inventory of 1996
(completed in 1997).
The work of the SBO/SBAP over the past several years resulted in significant savings for small businesses in NC. Efforts to provide
information about the equipment operation and insignificant or very small emissions of several types of small businesses have resulted in
listing them in the "Insignificant Activities" rule or the "Exclusionary" rule that requires a Small Permit, not a Title V permit. A benefit is
reduced or no recordkeeping, which is a significant savings to small businesses.
The number and frequency of permit application assistance increased again as our clients tell their friends about this service. The 45 on-
site permit application assistance activities in 1 997 are probably the most that can be accomplished by the 2 engineers in the program
along with the other duties they provide in regulatory review and outreach.
N/R
N/A Not applicable  N/R No response
                                                                13

-------
                                                            TABLE F-3
                                                            (Continued)
PROGRAM
Ohio
Oklahoma
ACCOMPLISHMENTS
SBAP
Provided on-site assistance to 1 98 small businesses, including 86 dry cleaning facilities.
Assisted with the completion of 260 permit applications.
Wrote Engineering Guidance on calculating emissions and documenting permit exemptions for small printing operations; guidance is used
by all permitting personnel and field staff throughout the Agency. The SBAP received special thanks from the Printing Industry of OH for
its efforts in helping small printers.
Established positive working relationships with the 1 5 OEPA field offices responsible for facility and inspection work.
SBO & SBAP
One of the 1 997 projects supported by the OH Air Quality Development and the OEPA (with direct assistance from SBO and SBAP staff)
was a systematic evaluation of ENVIROPRINT (a 1995 joint effort with Printing Industry of OH to improve the environmental performance
of the printing industry via the production of an industry-specific "self help" environmental manual and a series of regional seminars.
The follow up exercise included: focus groups of printers who had used the ENVIROPRINT manual, revisions to the manual based on
comments from users and agency reviewers, and a state-wide telephone survey to determine whether the program was useful - and
whether or not ENVIROPRINT actually produced operational changes within the printing industry.
We concluded that the program exceeded our expectations in that it: 1 ) demonstrably changed industry attitudes and operations in an
environmentally beneficial manner; 2) enhanced the OEPA's understanding of the industry and greatly improved and consistency of
regulatory efforts; and 3} resulted in at least one major buyer of print products requiring all its print suppliers to certify compliance with
ENVIROPRINT recommendations, including such factors as environmental assessment, emissions inventory, documentation of permit
status, and an active P2 program.
The SBAP in OK, as part of the Customer Assistance Program, continues to receive very positive feedback from our customers. We
believe we have continued to improve our focus and our ability to deliver assistance that is timely, accurate, and sensitive to the small
business community. Most business owners are very surprised when they discover the service we provide. One of the most common
exclamations we hear is. "I can't believe the aovernment provides such a service! "
N/A Not applicable  N/R No response
                                                                 14

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                                                            TABLE F-3
                                                            (Continued)
PROGRAM
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
ACCOMPLISHMENTS
During this reporting period, the SBAP, in partnership with the CAP, continued to implement a very successful comprehensive technical
assistance program. Major accomplishments were:
> Approximately 65 tons of HAPs were removed from OR's airsheds.
> Administered area source NESHAP outreach project.
> Assisted 5 small businesses with P2 tax credit applications.
> Sponsored or participated in 6 workshops and 1 satellite teleconference.
> Provided P2 assistance to 38 small businesses.
> In cooperation with the Pacific Northwest P2 Center, published P2 workbooks for the metal finishing and wood coating industries.
> In cooperation with the Northwest P2 Center, published 10 fact sheets.
> Initiated program to incorporate environmental studies into community college curricula.
> Distributed written information to more than 900 individuals and business sources.
> Responded to approximately 400 telephone inquiries.
A major accomplishment of the CAP was the appointment of a new SBO. PA's program had been without an SBO for almost 1 .5 years;
this affected CAP participation.
Our CAP Chairperson, Glenn Heilman, represented small business perspectives on air quality issues, including CAP activities, on these
occasions: testified before U.S. Senate in April 1997, interviewed by CBS Evening News in June 1997, and testified before U.S. House of
Representatives in October 1997.
N/R
The 1997 Office of Technical & Customer Assistance Consultant's Day Presentation attracted over 40 environmental consultants in
September. Representatives from the SBAP spoke about the functions of the program and gave specific examples of how the program
provides compliance assistance to small business.
SBAP has taken part in 1 1 2(r) workshops sponsored by the agency. SBO has given a joint presentation with OSHA representative about
the relationship between PSM and RMP. This was a good way to help businesses already affected by PSM and those that were not to
understand what the new Risk Management Ran Rule is going to require. SBAP also is involved in the CBEP project in Charleston, SC.
N/R
Efforts are underway to become a multimedia program. By rearranging interdepartmental funding mechanisms and combining program
efforts with P2 efforts, this can be accomplished.
We have been approved to unfreeze positions that were established for the program. The program has been staffed at 50% of its
approved budqet.
N/A Not applicable   N/R No response
                                                                15

-------
                                                                 TABLE F-3
                                                                 (Continued)
    PROGRAM
                                                   ACCOMPUSHMENTS
Texas
To provide better service to small businesses and to leverage our resource to gain the maximum amount of effort for our dollar, the TX
SBAP has initiated a Site Visit Program. Through this effort, we are able to provide free, confidential site visits to small businesses by
contracting with a private environmental consultant.

In a related effort, the SBAP expanded it TX EnviroMentor Program, a volunteer effort of environmental professionals coordinated through
the SBAP.  To date, the 50+ volunteers have saved businesses $15,717.50 through 18 site visits.

During the spring and summer, the SBAP put on a series of extremely successful RCRA workshops. The SBAP specifically designed
these workshops to focus on waste regulations that are most likely to affect small businesses and to be a practical hands-on course that
also would  provide businesses with a tool they could use after they returned to their shops.  The workshops were well received, and
several more had to be added because of the demand.

Foundry Initiative - During FY1997, the SBAP conducted an Foundry Initiative. As part of the effort, the SBAP held workshops to teach
foundries how to comply with environmental regulations. At the beginning of each workshop, the SBAP administered a written survey of
compliance indicators:  90 days after the workshop, the participants received the same written survey and were asked to complete it
based on the changes they made because of the  workshop.  17 foundries completed the initial questionnaire.  Using these 2 compliance
indicator tools, the SBAP determined that the workshops led to an increase in compliance for foundries in the following areas: air - 17%
increase and waste - 7% increase.

Wood Industry Initiative -- SBAP increased compliance in the Wood Products Manufacturing industry by 87%.  From July 1996 to July
1997, the SBAP distributed information to wood products manufacturers through workshops, mailings, and our hotline in anticipation of
enforcement inspections beginning in  September 1997. During FY97, the SBAP also increased the known universe of wood products
manufacturers from about 940 to 1,486.  From FY96 to FY97, our hotline calls from this industry increased from 167 to 436.  To
benchmark  how effective our outreach efforts would be, the SBAP conducted over 50 site visits in the Dallas-Fort Worth area early in
FY96. These visits were not enforcement related, but we did look for "compliance indicators" on our visits.  During our visits, we found
100% noncompliance with parts of our rules. Most of the problems related to air violations, because the shops could not comply with the
standard exemption in place, or they did not have an air permit. Beginning  9/1/97, the TNRCC began conducting enforcement inspections
for this industry.  As of late December 1997, with 12 regions reporting in,  the TNRCC had conducted 145 inspections. Only 11 Notices
of Violation were issued, all of which  were administratively resolved at the regional level.	
  N/A Not applicable  N/R No response
                                                                      16

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                                                            TABLE F-3
                                                            (Continued)
PROGRAM
Utah
Vermont
ACCOMPLISHMENTS
Policy Development - Facilitation of the Department's Small Business Work Group.
Developed forms and guidance documents for small source permitting. Businesses with emissions less than 5 tpy/criteria pollutant, less
than 500 pounds per hazardous air pollutant, or less than a 2,000 pound combination of HAPs. These documents included the
registration form, a brochure explaining the new rule, and emission estimate guides for criteria pollutants and hazardous air pollutants.
The following business categories have been developed: printers, wood furniture finishers and refinishers, and auto body.
Developed generic inspection checklist for small businesses to evaluate compliance at their facilities.
N/R
N/A Not applicable  N/R No response
                                                                17

-------
                                                                   TABLE F-3
                                                                   (Continued)
    PROGRAM
                                                     ACCOMPLISHMENTS
Virginia
SBAP is proud of our association the EPA's Office of Compliance, Chemical, Commercial Services, and Municipal Division in the
development and completion of 2 pilot projects for Korean dry cleaners: the development of a video depicting the realities of an EPA
inspection, which provides compliance assistance through a focus on the multimedia requirements for dry cleaners impacted by the
federal dry cleaner regulation; and the "Partners in Perc Project," which is a 'coaching program" sponsored by EPA and Greater
Washington Korean Dry Cleaning Association, which uses the association's area directors as coaches to provide one-on-one compliance
training to members. Both projects provide a foundation for national utilization by EPA and SBAPs, as well as a model of cooperation for
future projects.

SBAP continues to be very proud of the receipt of EPA's Leadership Grant to explore and provide compliance assistance and P2
information through the Internet and the develop our web site.  Development almost is complete, and we are looking forward to training
the small businesses and providing this resource.  Please visit us at www.deq.state.va.us/osba/smallbiz.html.

Since the beginning of the SBAP, compliance outreach activity has reached more than 4,900 individuals or businesses.  General and
technical workshops, materials, and information have been provided to dry cleaners, electroplaters, wood furniture manufacturers,
printers, solvent degreasers, quarries, chemical and plastic manufacturers,  sawmills, metal fabricators, machinery manufacturers, and
others.

The legacy of direct compliance outreach to VA's dry cleaners has been very successful in helping these businesses achieve an 87% +
compliance rate with the federal reporting requirements. The outreach was a joint effort of the SBAP, the Air Toxics program, and trade
associations.

Small business advocacy in regulation and policy development continues to be a priority of the SBAP. The program director has continued
to participate locally and nationally in regulation development and policy matters affecting small businesses. Of particular note is the
development and adoption of VA's General Permit Exclusionary Rule and participation in EPA's national workgroup looking at the dilemma
of Potential to Emit (PTE) for small sources.

Title V/Title III - Industry and DEQ partnership.  Over a 2 + year period, a committee composed of DEQ central office staff from permit
assistance and the small business/air toxics sections, DEQ regional permitting staff, and representatives from several major furniture
manufacturers and the American Furniture Manufacturers Association have developed a model Title V permit.

Produced and generated a closed-loop teleconference compliance workshop for wood furniture manufacturers dealing with the wood
furniture MACT. Partnering with the Manufacturing Technology Center located at Wytheville Community College, I believe that this was
the first use of the VA Distance Learning Network for delivery of regulatory information to regulated facilities at selected Community
College reception sites that geographically corresponded to the location of impacted facilities.  The Network is a real-time, two-way
interactive telecommunication system, which provides the ability to utilize  various types of presentation formats (overheads, computer
generated slides, 35mm slides, video tape, Internet, and remote broadcast). This was an excellent tool  and an excellent workshop; it was
very well received.	
  N/A Not applicable   N/R No response
                                                                        18

-------
                                                             TABLE F-3
                                                            (Continued)
PROGRAM
Virgin Islands
Washington
ACCOMPLISHMENTS
We are in the process of bringing on board 2 additional engineers, 2 environmental specialists, 1 administrative assistant, and/or 1
enforcement officer. The SBAP Coordinator has been assigned the dual role as the SBO/SBAP.
> Presentation to approximately 30 fiberglass manufacturers.
> Information flyer sent to approximately 320 small business sources concerning agency's basic requirements and who to contact for
more information.
> Spray coating flyer issued to approximately 40 businesses.
> Outreach project to approximately 3 dozen gas stations regarding State II vapor recover systems.
> Conducted joint business assistance visits with Department of Ecology's Toxic Reductions unit.
> Participated in Interagency Regulatory Analysis Committee (IRAC) Expo for businesses.
> Secured grant.
> Developed guidebooks for gas dispensing, lithographic and screen printers, and surface coating.
> Developed information sheets: 'Registering Your Business with SCAPCA," "Installing and Maintaining Bagladies," "Common
Environmental Permits Required in Spokane County," "Understanding Solvent Cleaning and Air Quality," and "Obtaining a Notice of
Construction Approval."
> Developed an information newsletter.
N/A Not applicable   N/R No response
                                                                 19

-------
                                                            TABLE F-3
                                                            (Continued)
PROGRAM
West Virginia
Wisconsin
Wyoming
ACCOMPtlSHMEOTS ' '" ' s
> SBO has obtained a commitment from the Director of the WV DEP to reconsider the Division's enforcement philosophy.
> A bill to provide a low interest loan program for small businesses to pay for environmental projects will be introduced to the Legislature
in January 1998 and is expected to pass.
> WV DEP Director has agreed that the SBO should also serve as the multimedia Ombudsman and that appropriate legislation should be
presented to the Legislature.
SBAP has continued periodic meetings with various other agencies and organizations that provide environmental compliance and P2
assistance to businesses (small-medium sized). The intent has been to increase the effectiveness of the individual programs by extending
the client bases and coordinating efforts to assist these clients. These groups include: WV DEP Pollution Prevention Services; WV DEP
Waste Minimization; The Marshall University Center for Environmental, Geotechnical. and Applied Sciences; The West Virginia University
Industrial Extension Service; and The National Institute for Chemical Studies (NICS). Work on a joint outreach/information multimedia
'environmental assistance" poster is nearly complete. The group has loosely termed itself the "WV Environmental Assistance Coalition."
SBAP devoted 2 people for developing general permits. A coal handling/preparation general permit was finalized in December 1997.
Other materials-handling general permits should be developed in 1998.
Intensive outreach to dry cleaners to assist with compliance certification and recordkeeping was continued in the first quarter. Then, a
follow up enforcement inspection was conducted in the third quarter. Afterwards, a survey was conducted with the following results
(based on a return of 1 2 out of 35 surveys and rated on a scale of 1 to 5, with 5 being "excellent").
> Timeliness of assistance - 4.64 (92.8%)
> Quality of assistance - 4.82 (96.4%)
> Professionalism of assistance - 4.83 (96.6%)
> Knowledge of air quality requirements - (92.6% improvement): Before - 2.42 (48.4%) and After - 4.66 (93.2%)
> Compliance with requirements - (70.7% improvement): Before - 2.83 (56.6%) and After - 4.83 (96.6%)
Pam Christenson testified before the house subcommittee on HR96 on behalf of the 507 programs.
On 7/1/97, the Department established the Office of Outreach and Environmental Assistance within its non-regulatory Administration
Division. This Office includes the SBAP coordinator, the SBO, plus a P2 coordinator and an emergency response coordinator. The
functions and duties of the SBAP and SBO have not changed through the consolidation of Department's outreach and compliance
assistance activities. The SBAP continues to serve as secretariat to the CAP. By maximizing available resources, the outreach and
assistance activities should increase in the coming year while annual estimated budget of the SBAP, SBO, and CAP will remain constant
at existing levels.
N/A Not applicable   N/R No response
                                                                20

-------
        APPENDIX G




COMPLIANCE ASSURANCE ISSUES

-------
                                              TABLE G-1
                                    COMMON COMPLIANCE PROBLEMS
Program
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Bay Area
Kems Cty
Mojave Desert •
Monterey Bay
Northern
Sonoma Cty
Sacramento
San Joaquln
San Luis
Obispo
Santa Barbara
Tuolumno
South Coast
Ventura Cty
Yolo-Solano
Not
understanding
regulatory
requirement*
X
X
X
X
X
N/R
X
X
X
X
N/R
N/R
N/R
X
N/R
N/R
X
X
X
Operating
W/out
permit

X
X
X
X

X









X
X
X
Incomplete
records
X
X
X
X


X
X
X
X






X
X
X
Uncertain of
permitting
requirement*/
need multiple
permits
X
X

X


X






X


X
X
X
Uncertain
how to
determine
•mission
Inventories/
lack of tech
expertise

X
X
X


X

X




X


X
X
X
Uncertain
how to
complete
forms/
complicated
paperwork
X
X
X
X


X
X
X
X






X

X
Laokof
financing
fpr
equipment

X
X
X
X

X









X

X
Operating
outside
NSP3 pr
MACT

X

X


X









X

X
Improper
storage/
dtvpotfll of
bajardou* •
waste
X
X
X
X
X

X











X
Fear of
regulatory
agsnoy/
- alii*. !• 1 |l •
BTUuiary
regulatory
enforcement
X
X
X
X
X

X

X







X

X
Failure to
use right
equipment
to comply
w/stendard»



X
X

X










X
X
Other*

















X
X
N/R
      No response

-------
                                                        TABLE G-1
                                                        (Continued)
Program1
Colorado
Connecticut
Delaware
District of
Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Not
understanding
regulatory
requirements
X
X
X
X
X
X
X
N/R
X
X
X
X
X
X
X
X
X
X
X
X
X
Operating
w/out
permit

X
X

X
X


X
X
X
X
X
X
X

X
X
X
X

Incomplete
records
X
X
X
X
X
X


X
X
X
X

X
X
X
X
X
X
X
X
Uncertain of
peDVMlung
need multiple
pftffiUU

X



X


X
X
X
X
X
X
X

X
X
X
X
X
Uncertain
how to
determine
emission
Inventories/
lack of tech
expertise
X
X
X


X


X
X
X
X
X
X
X
X
X
X
X
X
X
Uncertain
how to
complete
forms/
complicated
paperwork
X
X
X

X
X


X
X
X
X
X

X

X
X
X
X

Uekof
financing
for
equipment

X
X

X



X
X

X


X



X
X

Operating
putslde
NSPSor
MACT

X







X

X


X


X
X
X

1lflplO|M?
storage/
disposal of
heterdou*
Wflste

X






X
X
X
X


X
X

X

X

Fear Of
tvguJatory
•genoy/
,« t|. 1LJ
*«PcfWY
regulatory


X
X
X
X
X


X
X
X
X
X

X
X



X
X
Failure to
tit* right
equipment
to comply
w/stendard»

X












X



X


Other*
X








X











N/R
       No response

-------
                                                        TABLE G-1
                                                        (Continued)
Program
Missouri
Montana
Nebraska
Nevada
New
Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Not
understanding
regulatory
requirement*
X

X
X
X
X

X
X
X
X
X
X
X
X
X
X
X
X
X
X
Operating
w/out
permit
X


X
X
X
X
X
X

X
X
X
X
X
X
X

X
X
X
Incomplete
record*


X
X

X

X
X
X
X

X
X
X
X
X
X
X
X

Uncertain of
permitting
requirements/
need multiple
permit*
X

X
X
X
X

X
X

X
X
X
X
X
X
X


X

Uncertain
how to
dAtermlfM
en»**»0n
Inventories/
lack of tech
experttoe
X

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Uncertain
how to
complete
form*/
Complicated
paperwork
X

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X

X
X
X
tack of
•financing
for
equipment

X
X
X

X

X


X

X
X
X
X
X

X
X

Operating
out-Id,
NSPSor
MACT

X

X

X




X
X
X
X
X




X

jwpnpM
•torageV
dfepovarpf
hatardou*
wavte
X

X
X
X
X

X
X

X

X

X
X
X


X

Faafof
regulatory
agency/
arffffraiy
regulatory
enforcement
X
X


X
X

X
X
X
X
X
X
X
X
X
X

X
X
X
FaBumto
tMfttlgtit '
aojufpmeitt
to comply
w/vtandard*





X

X


• X

X

X






Other*












X








NIK
       No response

-------
                                                                                  TABLE G-1
                                                                                  (Continued)






.Program
Vermont
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming



Not
understanding
regulatory
requirement*:
X
X
X
X
X
X
X




Operating
w/out
permit

X
X
X
X
X






Incomplete
record*
X
X
X
X
X
X
X


Uncertain of
permitting
requirements/
need multiple
permits
X
X
X
X
X
X
X
Uncertain
how to
determine.
emission
Inventories/
lack of tech
expertise
X
X
X
X
X
X
X

Uncertain
how to
complete
forms/
complicated
paperwork
X
X
X
X
X
X
X



Lack of
financing
for
equipment
X
X
X
X

X
X



Operating
outside
NSPS or
MACT

X
X
X
X
X
X


Improper
storage/
disposal of
hazardous
waste
X

X



X

Fear of
regulatory
age nay/
arbitrary
regulatory
enforcement
X
X
X
X
X
X
X


Failure to
use right
equipment
to comply
w/stendards


X
X


X






Other*


X




•Other

Yolo-Solano, CA     Lack of maintenance and preventive maintenance.

CO       Language barriers (non-English).

IN        Failure to understand how to comply when 2 regulations from the same or different agencies conflict with each other. Failure to understand the universal waste regulations.  Failure to accurately
          complete the Toxics Release Inventory (TRI) report. Difficulty understanding air monitoring requirements.
OR
         Lack of P2 knowledge.
     N/R
              No response

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                                                                 TABLE G-1
                                                                 (Continued)

                                                            PROGRAM RESPONSES

Programs were asked for additional comments regarding common compliance issues addressed during the course of providing technical assistance. Individual
program responses are listed below.
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Bay Area
Kerns Cty
Mojave Desert
Monterey Bay
Northern
Sonoma
Sacramento
San Joaquin
San Luis
Obispo
Santa Barbara
South Coast
COMPLIANCE ISSUES
N/R
N/R
N/R
Program has not been recognized as an option for businesses. We have never had a good list of eligible sites. There is not registration
program, etc. Also, this County is growing so quickly and small businesses come and go, move, etc. We are working with the college to
start producing a "good" list of small businesses that most likely need a permit, but don't have one. Facilities were not given our name for
assistance or time frame for complying by inspectors. Businesses operating without a permit only receive a $70 fine.
Lack of funds for all appropriate permit fees.
Since the local air districts issue the permits, this is largely inapplicable at our state level. Our workshops with those we regulate prior to rule
adoption are well attended and have excellent participation.
N/R
Recordkeeping to show compliance with complex rules is a real burden for the small businessman.
Operators, particularly dry cleaners who are not fluent in English, require special assistance.
N/R
N/R
N/R
N/R
N/R
N/R
N/R
    N/R
           No response

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                                                        TABLE G-1
                                                        (Continued)
PROGRAM
Tuolumne
Ventura Cty
Yolo-Solano
Colorado
Connecticut
Delaware
District of
Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
COMPLIANCE ISSUES
N/R
Using non-compliant paints or solvents. Lack of understanding of the English language in the dry cleaning sector and auto body painting
sector. Therefore, poor knowledge of permit requirements and rules.
Lack of information - experience shortfall.
N/R
Determining whether a regulation applies to a small business continues to be one of the most frequently asked questions. Also, calculating
potential and actual emissions continues to be one of the most difficult and time consuming exercises for small businesses.
N/R
N/R
For the most part, the small business owner desires to comply with all environmental requirements. In some cases, the desire falls short of
doing the necessary reporting requirements. The small business owner is busy running the business and finds it difficult to spend part of the
day on relatively new and unfamiliar environmental requirements, such as recordkeeping. As it becomes more common place, the good
business person will incorporate sound environmental practices in the daily business operation. Part of the SBAP's mission is to instill an
environmental philosophy with sound business practices.
N/R
N/R
N/R
Clients call wanting to know how to get the compliance information they need. Although most of the compliance problems have been
identified in the table above, we continue to hear, 'It's great to have this program available to us, but we have land and water issues and
problems as well.* In IL, we are currently looking for resources to add first, a land person, as that seems to be a priority. Second would be a
staff person for water compliance issues. The Director of our agency is in complete support of this expansion as are our private sector
business groups. We would like US EPA for ideas and assistance to make this happen.
Too many regulations to understand and/or keep up with without hiring a full time person. Cannot afford to hire anyone. Vendors sometimes
give conflicting guidance. Businesses become confused as to whom to believe or trust.
Most clients need to get New Source Review Permits (also known as construction permits). Many need assistance with 1) emission
inventory development and applicability determination for Title V, NSPS, and NESHAP; and 2) responding to inquiries by the regulatory
aaencies.
N/R
       No response

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                                                                  TABLE G-1
                                                                  (Continued)
  PROGRAM
                                                      COMPLIANCE ISSUES
Kansas
N/R
Kentucky
None
 Jefferson
 Ctv
N/R
Louisiana
None
Maine
Common compliance problems across all businesses include hazardous waste violations, mainly due to lack of understanding of the regulatory
requirements.	
Maryland
Lack of information. Lack of paperwork (permits, recordkeeping).
Massachusetts
Compliance in several sectors involving large numbers of small, mostly uninspected companies, including printing, photo processing, dry
cleaners, and now auto body refinishers, have been improved by collaborative work between the MA/DEP Business Compliance Unit and
OTA's SBAP. Extensive outreach and compliance activities have occurred in these sectors, including workbooks, innovative compliance
mechanisms, and in some cases, enhanced enforcement. Examples follow:

Printing - Formerly the subject of MA Printers Partnership, involved 435 companies in an innovative compliance program.  Now, that sector is
being rolled into the MA/Environmental Results Program (ERP), which will involve virtually all printers in the state (approximately 2,000).
Project rollout in June 1998, withe certification required by 9/1/98.

Dry Cleaners - The first industry sector to be included in ERP, this involved virtually every perc-using dry cleaner in the state (approximately
1,300). At last report, about 850 dry cleaners had completed and submitted ERP self-certification packages.  Follow-ups are being conducted
with the remaining dry cleaners to leam why they did not file.  In some cases, shops have dropped out of business, or shops have not
completed items required under the "Return to Compliance Plan" submitted as part of their ERP and are being monitored. In certain cases,
enforcement may be the end result. This coincides with OTA's EPA-funded "Compliance Technician Training Program," in which dry cleaning
professionals, trained by EPA, DEP, and OTA staff,  conduct non-regulatory "inspection/training visits" for dry cleaners and provide training on
areas in which the dry cleaner is not in compliance.

Photo Processors ~ Also an ERP sector, similar situation and numerical results.

Auto Body - "CRASH Course for Compliance and P2" (CRASH = collision Repair Auto Shop Help) is now in the final stages of development.
A multimedia workbook, including environmental, occupational safety and health, and municipal/state code requirements is in draft form.  The
workbook, along with workshops, clinics, and on-site assistance, will begin in September 1998. Regulations have not been revised as in ERP
sectors, however, regulations have been put in  a single, easy to understand workbook.  Will provide significant help to an estimated 2,400
auto body shops.	
  N/R
          No response

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                                                        TABLE G-1
                                                        (Continued)
PROGRAM
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New
Hampshire
New Jersey
New Mexico
COMPLIANCE ISSUES
Ml continues to have a tremendous volume of governmental regulation that business must comply with on a day-to-day basis ranging from
environmental (e.g., air, land, water, waste permitting, fire safety issues, etc.) to labor force issues (e.g., OSHA regulations). For some, it is
overwhelming; there are not enough hours in the day to stay on top of all these requirements.
The states' SBAPs should be or are synthesizing these regulations/requirements into more simple and understandable terms for such
businesses. To address this issue, Ml, like other states, is in the process of developing handbooks for specific industries (e.g., dry cleaners,
auto body, etc.) that contain a comprehensive, yet simple, organization of the requirements.
One compliance issue that seems to resurface constantly is where to find the right piece of pollution control equipment to achieve compliance
with state or federal regulation.
Small businesses have difficulties with obtaining comprehensive multimedia environmental information both within the MPCA and from
external sources including OSHA, ERC, and county governments.
N/R
N/R
Many businesses ignore regulations and discard information from the SBAP. These businesses think that the regulations will never be
enforced.
N/R
Operating outside the parameters set in the permit: exceeding emissions limits, changing equipment without notice, removing controls,
increasing number and types of equipment, etc.
N/R
N/R
N/R
N/R
       No response
                                                            8

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                                                                   TABLE G-1
                                                                   (Continued)
  PROGRAM
                                                      COMPLIANCE ISSUES
New York
65% of the SBAP's calls are for regulatory information.  Many of these are from consultants, who either cannot or will not obtain regulatory
information from DEC.  Another 16% of the calls are seeking permitting assistance.  Typically, businesses are unaware of the regulations that
apply to them, unable to comprehend the complex language of the regulations, and unable to understand the permitting process.  These
problems are prevalent across all industry sectors.

An ongoing problem in the New York City Metropolitan Area is the need for permits from multiple agencies.  Many firms have their New York
City Department of Environmental Protection permit and believe that this is the only environmental permit they need.  In other Metropolitan
areas, the county also requires a permit.  Permitting fees are high,  as are the costs associated with filing a permit application, which, in many
locations, must be stamped by a Professional Engineer.  New York State's environmental permits require no such stamp, although many
businesses use a PE to  prepare their permit application.  The layering of  permitting requirements makes it difficult for the SBAP to provide
assistance, since requirements vary so much by location.	
North Carolina
The most common problem continues to be unpermitted facilities.  Lack of knowledge or confusion about what needs a permit and the rules
and requirements continue to affect small businesses, which generally lack time or expertise to identify points of emission, pollutants, and
calculate emissions.
North Dakota
Regulations for small business must be written in the least technical language as possible for ease of understanding.
Ohio
The most common compliance problem has been lack of permits. Approximately 10% of those who received on-site assistance had permits.
Lack of permits is the most common violation found by inspectors, and correcting this is the main focus of SBAP assistance efforts.
Companies also report problems with understanding regulations, redundant reporting and recordloeping requirements, and getting straight
answers from the regulatory agency.

Many companies also felt the OEPA could do more proactive outreach and educational activities or otherwise provide a single avenue for
companies to get regulatory information. On-site visits to dry cleaners have shown that the majority of dry cleaners still do not have
operating permits despite a 2-year period of informational mailings and outreach activities by OEPA.	
Oklahoma
The major problem we encounter is a facility that is unpermitted for air emissions.  However, we believe the Agency is working to move
toward more common sense approaches to environmental regulations.  Our Executive Director has charged each division to develop a
categorical strategy for permitting sources based upon such criteria as numbers of sources in the state, potential environmental impact, etc.
The philosophy is that as potential environmental impact increases, so should regulatory scrutiny. Conversely, as potential environmental
impact decreases, regulatory scrutiny should decrease as well.  Simplification of compliance issues for many facilities should be the result.
Such a philosophy should benefit many small businesses in our state.	
Oregon
Communicating with smaller companies is difficult, because many, if not a majority, of them do not belong to trade groups or have access to
the Internet or other information resources. The daunting task of providing compliance and technical assistance services to the thousands of
small businesses subject to NESHAPs and other environmental regulations is further hindered by educational language, and cultural barriers.
SBAP has been somewhat successful at breaking through the fear barrier, but still needs to search out and implement innovative approaches
that better fit the needs of the small business owner.	
  N/R
          No response

-------
Pennsylvania
Not just lack of financing for control equipment, but also to have performance tests done and to hire consultants to help them out of their
mess.	
Puerto Rico
Main compliance problem small businesses have is proper outreach from regulatory agencies and their suppliers or other sources of
information.                                                                     	             	  	
Rhode Island
Lack of knowledge regarding the requirements of the air regulations generally results in violations of Volatile Organic Compound (VOC) and
Hazardous Air Pollutant (HAP) limits.	
South Carolina
N/R
South Dakota
N/R
Tennessee
Understanding what is required.  Knowing who to call about environmental questions. Not getting needed permit updates (i.e., when business
expands).
Texas
Printing and dry cleaning are largely solving their own problems. Low or no VOC inks, solvents and cleaning agents, automatic blanket
washers, etc. in the printing industry and new, no-touch, no-feel dry cleaning systems that recover 99% of the solvent used in the cleaning
process are examples. Our problem is accelerating the newer technologies into the low end, low tech part of the small business spectrum -
our "mom and pop" operations.

The greatest compliance problem our office saw during this reporting period was recordkeeping.  We see many businesses that either do not
know they are required to keep any records or don't know what records they need to keep. For example,  our contractor for site visits has
told us that he is seeing a lack of documentation for hazardous waste determinations.  We can also see a  lack of hazardous waste
recordkeeping by looking at the baseline numbers for the RCRA workshops. Additionally, through our hotline, we receive multiple inquiries
each month from businesses that were not aware they needed to register for their exemption from permitting. Related to recordkeeping, we
have also seen businesses that are not able to calculate/demonstrate compliance.  We think some of this has to do with confusion about the
terminology used in the regulations.

To begin correcting the multiple problems within the general category of recordkeeping, we 1) Held a series of statewide RCRA
Recordkeeping Workshops to teach businesses what records they need to keep and how to keep them.  2) Have worked with TNRCC's New
Source Review Permitting Division to develop exemptions from permitting that allow businesses to use existing records to show compliance.
For instance, we have worked to allow businesses to use purchase receipts to satisfy recordkeeping requirements. 3) Have worked with
TNRCC's New Source Review Permitting Division to try to use business terms in exemptions from permitting. For example, using "gallons"
instead of "pounds emitted.0 4) Addressed recordkeeping during our workshops and in our printed guidance booklets.	
  N/R
          No response
                                                                      10

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                                                      TABLE G-1
                                                      (Continued)
PROGRAM
Utah
Vermont
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
COMPLIANCE ISSUES
Permit Streamlining Needs - Many small businesses do not have the necessary air permits, known as Approval Orders, to discharge
emissions into the ambient air. Businesses are either unaware of the requirements or lack the knowledge or terminology to understand
permitting requirements, and therefore, do not obtain necessary permits. Some businesses choose to ignore the permitting requirements and
feed that there is a slim chance that they will be involved in a compliance action. The new permitting de minimis for the Division of Air
Quality serves to simplify and clarify the permitting requirements for small businesses.
Need for Multimedia Assistance - This issue has been identified by other state assistance providers at various forums, but its importance
cannot be over-emphasized. In the course of providing technical assistance, the SBAP staff is requested to provide assistance on other
regulatory requirements and issue beyond just air quality. Most businesses view the 'single media" assistance as an incomplete service,
since businesses need to address other environmental compliance issues. Many states have addressed the need for multimedia assistance by
developing 'one stop" regulatory assistance centers for businesses. In UT, the SBAP has established a working relationship with other
Divisions to provide a more effective assistance package to businesses. Small businesses have benefited from that relationship by receiving
assistance referrals through the SBAP to other Divisions in the Department of Environmental Quality.
N/R
N/R
N/R
N/R
One thing we can't give to our clients is TIME! They need time for us to explain the rules and they need time to comply with the rules.
Anything that can reduce the time needed to do one or both of these will help.
N/R
In general, there is a pervasive anxiety about having someone from the Department visit a small business for compliance assistance purposes,
even if/when it is explained that we are there to help, not to penalize. Changing attitudes developed over years of negative experiences with
regulators is our main challenge.
We are making progress, but it is slow work and requires repeated contacts through a variety of different channels to get through. Our
Outreach flyers, newsletters, display booth, and communications through trade associations, local Chambers of Commerce, and word of
mouth from businesses we have helped all are starting to pay dividends. It will be years before the general public perception will welcome
our help without reservation.
N/R
       No response
                                                          11

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                                            TABLE G-2
                     IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE
Program
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Bay Area
Kerns Cty
Mojave Desert
Monterey Bay
Northern Sonoma
Cty
Sacramento
San Joaquin
San Luis Oblspo
Santa Barbara
South Coast
Tuolumne
Ventura Cty
Yolo-Solano
Colorado
Connecticut
Mora open communication
between sources &
regulatory agencies
N/R
X
X

X
X
X
X
X
X
N/R
N/R
N/R
X
N/R
X
N/R
X

X
X
Increased
compliance

X

X
X
X
X
X
X
X



X

X

X

X
X
Greater
understanding,
of regulations

X
X
X
X
X
X
X
X
X



X

X

X

X
X
Reduced
apprehension/Improved
attitudes regarding
compliance

X
X
X
X
X
X
X
X
X



X

X



X
X
increased
raglstratlon/permrttlng
of existing sources

X
X
X

X











X

X
X
Improvement* In
P2 practice*

X
X
X
X
X
X

X




X

X



X
X
Better
reeordkeeplng

X
X


X
X

X
X







X

X
X
Other*

X



















N/R
     No response

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                                                     TABLE G-2
                                                     (Continued)
rPOHielll
Delaware
District of
Columbia
Florida'
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Jefferson Cty
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Mom opan communication
between source* &
4vflutotory Agencies
X
X
X
X
NIK
NIK
X
X

X
X
X
X
X
X
X
X
X
X
X
X
X
iRcreaMd

-------
                                                        TABLE G-2
                                                        (Continued)
Program
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands
Washington
West Virginia
MOM open communication
between MUNI** &
regulatory agenda*
X
X
X
X

X
X
X
X
X
X
X
X
X
X
X
X

X
X
X
X
X
•ItWfWMMQ
OOfTtpHfl ftOtt
X
X
X
X
X
X
X
X
X
X

X
X
X

X
X

X
X
X
X
X
<3nUrt*r
undtnrtandlng
of fegutotlon*
X
X
X
X
X

X
X
X
X
X
X


X
X
X
X
X

X
X
X
**4ifc*
-------
                                                                               TABLE G-2
                                                                               (Continued)
Program
Wisconsin
Wyoming
Mora open communication
between eouroe* &
regulatory aoenclee
X

Ina mated
contpuance
X

Greater
underatandlng
of regulation*
X
X
Reduced
apprahenelan/lmprOved
atthudee regarding
compliance
X
X
Inereaaed
l"egletnrtlon/|Mfll)llUll]J
of existing •ourcee
X

Improvement* In
P2 practices
X
X
Better
reeordkeepfng
X
X
Other4


•Other & Notes

AK       Reduced pollution and product substitution.

FL       In answering this question, we are using the dry cleaning segment of the small business community es a reference.

OR       More requests for information.
    N/R
             No response

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                                                       TABLE G-2
                                                       (Continued)
                                                 PROGRAM RESPONSES

Programs were asked for information on the improvements in regulatory understanding and compliance. Individual program responses
are listed below.  Comments are edited for space.
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Bay Area
Kerns Cty
Mojave Desert
IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE
N/R
N/R
N/R
Associations refer members to us. Customers call for more information or other needs due to increased credibility.
N/R
N/R
Additional compliance assistance outreach includes:
Industry Compliance Schools
> Wood Products Coatings - 3 classes/65 attendees
> Printed Circuit Board Manufacturing - 1 class/1 4 attendees
> Coating & Solvent Vendors ~ 3 classes/20 attendees
> Perchloroethylene Dry Cleaning - 3 classes/70 attendees
> Graphic Arts & Printing Operations - 3 classes/81 attendees
Association Speaking Engagements
> Autobody -- 2
> Dry Cleaning - 1
Satellite Teleconferences
> Wood Furniture Surface Coatings - 1
> Green & Profitable Printing - 1
Being fair-minded and reasonable in our approach does wonders to enhance communications and compliance.
The District twice hosted ARB training for operators of dry cleaning facilities. The District also hosted ARB training for operators of surface
coating operations (metal parts and products and auto refinishing). Our compliance inspectors performed 2 courtesy inspections of all dry
cleaners within the District. The District has promoted a better working relationship with industry while increasing awareness and
understanding of the applicable regulations.
   N/R
         No response

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                                                                TABLE G-2
                                                                (Continued)
  PROGRAM
                              IMPROVEMENTS IN REGULATORY UNPERSTANDIN6 ANO COMPLIANCE
 Monterey Bay
N/R
 Northern
Sonoma Cty
N/R
 Sacramento
N/R
 San Joaquin
N/R
 San Luis
Obispo
N/R
 Santa Barbara
N/R
 South Coast
In a new business opinion survey conducted in 1997, we were alerted to the following compliance improvements: need for fee schedule
amendments, streamlining of permitting process, and management need to periodically get involved with field activities.	
 Tuolumne
N/R
 Ventura Cty
One of the most pro-active things that we have done is the concept of a "pre-application" meeting.  If a business is identified as operating
illegally without an air permit, they are required to come in for a meeting with a District permit engineer to discuss rule requirements and
application forms. The subsequent permit application submitted by the business is of a higher quality, and compliance with rules is often
achieved earlier.
 Yolo-Solano
Cooperation, which results in better compliance. Working with sources to solve complex problemsl
Colorado
N/R
Connecticut
CT is trying to do a better job in measuring behavioral changes as well as environmental improvements that result from providing compliance
assistance.                       	             	   	
Delaware
N/R
District of
Columbia
N/R
Florida
N/R
Georgia
N/R
Hawaii
N/R
  N/R
         No response

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                                                        TABLE G-2
                                                        (Continued)
PROGRAM
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Jefferson
Ctv
Louisiana
Maine
Maryland
Massachusetts
IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE
N/R
IL companies are more open to an environmental checkup and are more conscious of the environment. Trust is a major accomplishment we
have seen in the SBAP. Small businesses are like people - we all have different comfort levels. Some companies feel comfortable working
directly with a regulatory agency and some do not. In IL, working with IEPA Bureau of Air and Office of Small Business, companies have a
choice. Through business/compliance assistance, we at the Department of Commerce and Community Affairs can offer all firms a choice.
When that happens, we feel businesses have a greater trust in working with government to get compliance information.
CTAP clearly has a good relationship with IN dry cleaners. We have built a good reputation with this industry. One of the results of this
relationship is that dry cleaners we work with refer their colleagues to us for assistance. Through working with and developing a relationship
with CTAP, the regulated community has become more willing to participate in voluntary programs and advisory groups, and to attend
workshops. The regulated community also has demonstrated an increase in initiating contact with CTAP, either by calling for assistance or
requesting on-site assistance.
IAEAP continues to have a steady backlog ('250 site visits and 100 permits). Clients are provided assistance until they are in compliance or
choose to remain out of compliance.
N/R
None
N/R
N/R
N/R
MDE developed and widely distributed a guide to environmental permitting, regulations, and certifications in MD. This guide described the
purpose of each permit, the necessary steps to receive a permit, and a contact name for assistance. Through MDE's web site, regulated
facilities can leam more about MDE, our regulations, and permits.
The outreach programs run jointly by DEP/OTA have not just sought an increase in compliance (because compliance is a "snapshot"), but an
increase in understanding of the environmental issues involved in running their business. This goes beyond compliance to involve P2,
occupational safety & health, and community issues. The goal is for the business to put in place practices and systems that will not only
achieve compliance, but encourage the pursuit of environmental excellence as a means to achieve a competitive advantage.
For smaller facilities, jointly-developed workbooks provide what is essentially an Environmental Management System (EMS), while for larger
facilities, we often encouraae formal development of such a systematic process.
N/R
       No response

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                                                       TABLE G-2
                                                       (Continued)
PROGRAM
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New
Hampshire
New Jersey
New Mexico
IMPROVEMENTS IN REGULATORY UNDERSTANDING AMD COMPLIANCE
It has taken a few years for Mi's SBAP to establish a reputation as a provider of quality technical assistance services by both the staff at our
air pollution control authority as well as business and industry. By comparing the steady increase in the number of services provided, the
SBAP's level of services has increased by 49.6% between FY 1996 and 1997 - more than double the increase from FY1995 to 1996. The
increase in the number of repeat customers (via telephone consultations, workshop attendance, and publication requests) is especially realized
in the areas of permitting and NESHAP compliance assistance.
Finding better recordkeeping due to SBTCP-developed log sheets and electronic spreadsheets provided to various business sectors. The
"assistance" approach is getting a lot of praise from industry, resulting in a better and more environmentally productive industry/ government
relationship.
N/R
N/R
N/R
Businesses telling other businesses about the Assistance Program.
It would be nice to have clear, easy to maintain performance indicators for this topic. Rating success of programs is a truly frustrating task.
Standard surveys would be one of many potential answers to gathering impartial and valid data.
Through our auto repair industry outreach efforts, we have identified at least 250 instances of non-compliance with a regulatory requirement,
all of which have been or are in the process of being corrected. This only includes those non-compliance efforts identified through on-site
assessments and not items self-discovered through the use of our compliance manual.
N/R
N/R
N/R
       No response
                                                            8

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TABLE G-2
(Continued)
PROGRAM
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE
SBO - In 1 997, the SBO noticed a new trend in the type of assistance being requested through the hotline. In the past, the hotline had been
flooded with phone calls from people who were surprised to find that their businesses were subject to air quality regulations, and who needed
assistance through the entire regulatory process. Now, it seems that most businesses contacting the SBO have a heightened awareness of
the regulatory requirements. Most businesses have either already received a PROGRAM outreach mailing; attended an SBO-sponsored
conference/workshop; received information through a trade association, industry magazine or newsletter; or received assistance from SBAP.
As a result, most callers to the SBO already understand that the requirements pertain to them and generally need assistance negotiating with
regulatory authorities, finding financing to comply with the regulations, or getting clarification on specific policy issues related to a regulation.
As such, the SBO has been able to better focus its efforts on the policy and financial issues that create obstacles for small business
regulatory compliance, thus helping to make small business compliance less difficult.
SBAP -- During the last 9 months of 1 997 (the period for which statistics are available), the SBAP prepared 46 Minor Facility Registrations
and 8 State Facility Permit applications for small businesses in New York State. In addition, 230 (1 9%) of the 1 ,226 calls to the SBAP's
hotline were from environmental attorneys and consultants, largely seeking regulatory and permitting information. Typically, these
consultants were preparing permit applications for other small and large businesses in the state. If each consultant were to prepare only one
permit or registration application using the information obtained by contacting the SBAP, then 284 permits and registrations were obtained
through the assistance of the SBAP, either directly or indirectly.
The fact that more than 80% of callers to the SBAP hotline are seeking regulatory and permitting assistance indicates the willingness of the
small business community to comply with regulatory requirements, once they know of the regulations' existence and understand what they
must do. It also reinforces the need for such an assistance program, since businesses are unable to obtain the information they need from
other sources.
N/R
N/R
More MACT standards need to include small business applicability or exemption criteria. For example, the wood finishing MACT included
"exemption levels,' which were based on material usages, not emissions. This approach is much easier for both companies and regulators to
understand and work with. Many times, SBAPs focus on how small businesses can avoid permitting and reporting requirements (i.e.,
CESQGs, FESOPs, permit-by-rule exemptions) and some SBAPs have taken the lead to develop new exemptions for their state. These kind of
efforts must be supported by US EPA. It is usually difficult for states to get these types of exemptions approved in a SIP. The US EPA-
developed brochures and fact sheets on MACT standards have been helpful.
N/R
SBAP has experienced increasing success in creating awareness and improving the compliance status of many small businesses. For
example, during 1997, 8 businesses applied for and received P2 tax credits. 38 small businesses received P2 assistance. Staff participated
in 7 seminars that were attended by more than 300 small business owners or representatives of small businesses. Under the auspices of the
SBAP. reqional air duality staff visited 22 area NESHAP sources and provided comoliance assistance.
N/R
         No response

-------
                                                       TABLE G-2
                                                       (Continued)
PROGRAM
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE
N/R
Many times, small businesses don't achieve compliance because of requirements from other agencies. This stops the small businesses from
improving their operations and reaching their goals with P2.
Overall outreach, communication, and availability of SBO, SBAP, and technical assistance outreach services continue to have a positive
impact on behavior and environmental compliance.
In general, SBAP contact with small businesses reduces fear of regulatory agency and requirements. SC's program is located within the
environmental regulatory agency. Having one name and phone number in a regulatory agency (that you can trust) helps tremendously in
encouraging compliance and identification of sources.
N/R
Regulatory agency is now comfortable with us and frequently will make referrals. Businesses are accepting us as a confidential assistance
orooram. Comoanies are resuonsive to our assistance efforts, which aids comoliance.
N/R
       No response
                                                           10

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                                                              TABLE G-2
                                                              (Continued)
  PROGRAM
                             IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE
Texas
Through our work with specific industries, we were able to increase compliance in the following areas:

Foundries
> Baseline compliance - air (52%) and waste (68%)
> Ending compliance - air (93%) and waste (75%)
> Compliance increase - air (41 % increase) and waste (7% increase)

Dry Cleaners
> Baseline compliance - air (69%) and waste (74%)
> Ending compliance - air (87%) and waste (92%)
> Compliance increase - air (18% increase) and waste (18% increase)

Auto Body
> Baseline compliance - waste (83%)
> Ending compliance - waste (96%)
> Compliance increase - waste (13% increase)

General Waste Issues (information from RCRA Recordkeeping Workshops):
Waste Determination
> Baseline compliance - 78%
> Ending compliance - 92%
> Compliance increase - 14% increase
Recordkeeping
> Baseline compliance - 61 %
> Ending compliance - 84%
> Compliance increase - 23% increase
Proper Accumulation
> Baseline compliance ~ 77%
> Ending compliance - 93%
> Compliance increase - 16% increase
Proper Disposal
> Baseline compliance - 86%
> Ending compliance ~ 98%
> Compliance increase - 12% increase

From the baseline numbers indicated above as well as initial feedback from our site assistance contractor, it seems that many businesses
have managed to achieve some level of environmental compliance.  Further, the responses from callers and from questions at workshops
indicate an improving level of knowledge.  Assistance is requested concerning applications of various parts of the rules rather than, 'rules,
what rules?' questions.	
  N/R
         No response
                                                                   11

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                                                      TABLE G-2
                                                      (Continued)
PROGRAM
Utah
Vermont
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
Wyoming
IMPROVEMENTS IN REGULATORY UNDERSTANDING AND COMPLIANCE
N/R
N/R
There is a strong relationship of compliance assistance activity to the awareness and acceptance by the existing regulated or newly regulated
community. As a result of our joint activity with OECA and the development of the "Partners in Perc" mentoring program for Korean dry
cleaners in MD, DC, and Northern VA, we continued to see that regulatory information provided in understandable formats, either written or
through a combination of materials and peer coaching, that compliance progress can continue. We are finding that a large part of the success
of any outreach assistance is a continued interest in and delivery of a non-regulatory assistance message to the affected source population.
This includes concise, understandable materials, a recognition of the minimal available time for a source to participate in outside activities
beyond his daily business, and the provision of options for compliance. All these are critical to the success of a compliance assistance effort.
Compliance assistance activity will not necessarily yield verifiable results immediately.
Compliance assistance activity should be viewed as a system, a support system, that will yield incremental results arriving at full compliance.
N/R
N/R
Improved awareness by small businesses results from almost every contact (e.g., phone, brochure, on-site audit, etc.). Also, teleconferences,
training, and all outreach activities result in improved awareness of the environmental responsibility by small businesses. For example, all the
dry cleaners in WV have been contacted many times. All are aware of the changes in operation and equipment required, and the majority are
now in compliance. However, we have noticed that it takes multiple assistance efforts reinforced by enforcement inspections to achieve
good results.
N/R
Our program is just getting well enough established that we are getting phone calls requesting assistance. Our coordinated function hasn't
been in place long enough to really demonstrate the kind of results we hope to see in the long term. The most visible early positive
indications are reflected in selected P2 initiatives being implemented as a result of several outreach classes presented last fall. There are also
a few instances in which businesses have approached us asking for information on permitting and compliance issues. We can only assume at
this point that the information provided is being used to its full benefit. We plan on conducting customer surveys in 1 998 to gather more
information on how our efforts are affecting actual compliance and P2 performance.
N/R
       No response
                                                           12

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                                             TABLE G-3
          RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
PROGRAM
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
Kerns Cty
South Coast
Colorado
RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
N/R
On the state level, there is still potential problems with charging an hourly fee to small businesses. However, the air program is considering
changing this when they re-evaluate the overall fees of the program. On an EPA regional level, the requirements imposed to show compliance
would require sources to install CEMs and COMs on equipment. This may change in the future as first permits by the state are just getting
vetoed by EPA.
Help in establishing grant or low interest rate loans for environmental compliance.
National environmental education public service announcement for business (ex. Post Office lets customers know they are there.). National
environmental television show for consumers and businesses related to P2.
National compliance school that runs like traffic school (each region). Model idea: National Environmental Training Institute (NETI) - This
could be a great voluntary option to send employers for 2 days of training. Funding could come from leveraging fines, SEP, or taking money
from regional grant appropriations. Once location in each EPA region. One year demonstration.
Small businesses need assistance in all media areas, not just air quality issues. Would like to see more technologies in P2 circulated and
explained in simple language.
Given the diversity is size and programs in CA and its air districts, it is important to recognize the high value to small business to have a
flexible, non-prescriptive implementation of the federal CAA.
This EPA should be more down-to-earth.
N/R
N/R
N/R
     No response

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                                                          TAilE G-3
woxsGW]
Connecticut
Delaware
District of
Columbia
Florida
Georgia
Hawaii
m^mmm^mm^m^m^w^m^^mu.^m^m^mmmm^^m^^^^ * *
Provide a mechanism to credit state efforts and resources invested in 507 programs - Since most states have extremely limited resources,
investments in proactive compliance assistance efforts should be credited towards efforts to achieve emission reductions. SIP credits would
provide one such mechanism, as would the performance partnership agreements negotiated between the states and EPA.
Simplify and consolidate federal requirements - The complexity of some of the federal MACT standards CTGs will provide to be
incomprehensible to most small businesses. In this area, in particular, there are so many requirements that apply on top of other existing
federal and state requirements, it will be virtually impossible for small businesses to comply with all of them.
Coordination of technical assistance providers - The coordination of technical assistance should be a priority on the federal level. Isolated
grants through EPA, SBA, NIST, and DOC have resulted in the proliferation of state technical assistance providers. In some cases, this has
increased confusion for small businesses and has led to redundant functions for TAPs.
Enforcement - States and small businesses need support with compliance assurance and measuring compliance. EPA regional offices
(Enforcement and the Regional Counsels) need to look broadly at compliance measures and avoid narrowly-defined measures to evaluate state
enforcement programs. State SBAPs have implemented many innovative programs that have enhanced compliance. Measures should be
based on a variety of indicators that are much broader than number of referrals, amount of penalty, etc. These measures could include
emission reductions, permit requirements avoided, and P2 measures implemented.
1 suggest a more common sense approach to environmental regulatory compliance. Quite simply, if the actions required and dollars invested
by a small business to achieve compliance cannot be directly related to protecting the air, water, or land, then we should not ask them to
spend the time or money. The large majority of businesses 1 come in contact with truly want to do the right thing when it comes to
protecting the environment, but when compliance amounts to nothing more than filling out another pile of meaningless paperwork,
cooperation from small business is, justifiably hard to come by.
N/R
At the state level, when a new business applies for a tax identification number, the new business owner should be issued a booklet that
provides information on the regulatory agencies whose regulations may be applicable. Support legislation for grant programs for small
businesses to help them achieve environmental compliance.
1 would recommend that ali 507 programs become multimedia. This could possibly eliminate the duplication of services by the various
programs that are springing up to fill the void in the 507 programs. 1 also would relax the definition of a small business to include all sources
with less than 1 00 employees regardless of the amount of emissions.
None
N/R
No response

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TABLE G-3
(Continued)
PROGRAM
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Jefferson
Cty
Louisiana
Maine
RECOMMENDATIONS FOR CHANGES TO ASSIST SMAU BUSINESSES Itf COMPLYING WITH THE CAA
Pass 81 957. Clarify what EPA intends to do. There have been mixed messages sent to the regulated community.
Simplify the paperwork wherever possible. Remove the fear factor. Increase the ability of small businesses to participate in the regulatory
development process. Provide more lead time and notification when compliance dates will take effect. Expand SBAPs to be able to provide
multimedia assistance. Build on the success, trust, and reputations of our existing programs.
Continue to provide funding to states so that they can effectively implement their SBAP programs and assist the regulated community.
Beyond continuing funding at the previous levels, increase funding so that the programs can move towards becoming multimedia. This move
towards multimedia is a natural progression. As the regulated community becomes aware of and builds a good relationship with its SBAP,
requests for assistance not only increase, but become more broad-based. If the SBAPs cannot more towards becoming multimedia, the only
option for the regulated community is to seek assistance through the regulatory programs or hire a consultant. The regulated community
often is extremely hesitant, if not unwilling, to work with the regulatory programs. For many small businesses, the cost of hiring a consultant
is not feasible.
Support SBAP efforts to expand and improve technical assistance by ensuring adequate funding. Expand communication between state and
federal agencies to address environmental issues from a small business perspective. Facilitate and encourage networking of assistance
providers and avoid duplication.
N/R
Federal program stability. Procedures that allow states flexibility to use non-traditional methods of bringing small businesses into compliance.
Recognition that concepts like "potential to emit" may require modification when applied to categories of small businesses. Awareness that a
detailed paperwork system to prove that a permit is not necessary is inefficient.
Very small business owners do not see themselves as part of the "regulated community." They see themselves as "citizenry' who are self-
employed or who own a small shop. They may not take the time to be involved in a trade association or read industry trade journals.
Therefore, the best way to reach them is to inform them of their obligations for air pollution control is to reach them as citizens. The
regulations and standards of the CAA need to be more visible to the common man and be given a higher profile. Use TV ads, billboards, radio
spots, etc. to raise awareness of air pollution issues and what they mean to the ordinary person.
We in LA are doing everything to assist the small businesses to comply with the CAA. We must think beyond assisting the small business if
we are to relieve them of the non-environmental aspects of compliance. We must consider a less burdensome method of reducing emissions.
A working session, "Rethinking Regulating Small Business," will be conducted at the 1998 SBO/SBAP national conference. We are hopeful
that this session will produce some practical ideas that we can share with EPA.
Include incentives for P2 in all new rules.
N/R
         No response

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                                                                TABLE G-3
                                                                (Continued)
    PROGRAM
                 RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CM
  Maryland
N/R
  Massachusetts
Demonstration of good faith - As indicated in last year's SBAP report, there should be a clear, concise, and easily-explained 'good faith"
policy that businesses could use. The OECA "Small Business Compliance Incentive" policy is a huge step in the right direction, but due to
complexities and disclaimers, the policy has not been as widely used as any of us would wish.  An unequivocal policy should essentially state
that no penalties will be assessed if the business is acting in good faith, working with a compliance assistance unit, and the violation is not
egregious.

Standard for MSDS -- Create regulations governing and creating a standard for MSDS provided by suppliers. This document is the basis of all
technical information (recordkeeping, reports, permit applications, etc.) Required of businesses, and the MSDS vary widely in their content,
technical accuracy, and forthrightness. In addition, they deal primarily with safety and health issues, as required by OSHA regulation, which
mandates them in the first place. They frequently fail to provide full essential information about air issues, including VOCs, HAPs, spill
management, or waste disposal (typically say, "manage in accordance with state and federal law").  For the last dozen years, OSHA has
made efforts to standardize the approach and content of MSOS, but has not been able to accomplish this.  The importance  of this effort
requires that the more sweeping scope of EPA's authority be involved in the solution.

Formalization of joint SBAP program - To be consistent with both agencies' programs, the SBAP must be multimedia. As suggested above,
the Small Business Compliance Incentive policy could be employed by OTA to allow businesses the option of remaining fully confidential, or
by using OTA report letters, self-report the non-compliance to DEQ and gain the compliance window to implement corrections.	
  Michigan
Provide grants or low interest loans (under the administration of the SBTCPs only) for small and medium-sized businesses for access to design
engineers for modification of current facility processes and control equipment to reduce air emissions.

Provide more grant money to state SBTCPs to develop and use innovative ways for distribution of environmental program content and
services to various industry sectors; a type of 'back door" approach to outreach and education for the small business workforce.  For
example, a federal or state grant would allow an SBTCP to work with federal and state government as well as business, industry, and
statewide educational institutions to coordinate and package environmental compliance and P2 information that is specific to industry
sectors.  The information would be introduced to students at the secondary or post-secondary level, so that by the time the student enters
the workforce, he/she will bring timely, relevant, and useful knowledge and experience to specific industries or businesses.	
N/R
        No response

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                                                        TABLE G-3
                                                        (Continued)
PROGRAM
Minnesota
Mississippi
Missouri
Montana
Nebraska
RECOMMENDATIONS FOR CHANCES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
Reevaluate the need for monthly recordkeeping for registration permit holders. The requirement is burdensome and doesn't make sense to
small businesses. In addition, it results in little, if any, environmental benefits. Small businesses (and others) are much more apt to comply
with regulations if they make sense and are meaningful.
Small businesses would find it helpful if EPA took a commanding role in developing SBTCPs into multimedia programs. This already is
occurring naturally, however slowly, due to a demand from small businesses. Federal assistance from EPA would accelerate this evolution
into multimedia program formats.
Create or provide funding for financial assistance programs to help pay for or help finance environmental improvement projects.
"One size fits all" regulations do not work well for small businesses. Need to continue looking at more size exemptions and identifying and
recognizing "insignificant activities."
Outreach and education result in more environmental benefits than complex rules and permitting.
N/R
N/R
At the state level, 1 would caution against locating an SBO/SBAP within a regulatory agency, even if it is located in a nonregulatory function
of that agency. Even indirect association with the regulatory functions discredits the efforts of the SBO/SBAP in trying to work with
suspicious small business owners.
At the federal, provide more funding options for SBO/SBAPs to tap into for loan/grant programs. Help all SBO/SBAPs to offer multimedia
compliance assistance. Small businesses benefit from multimedia assistance rather than media-specific.
N/R
N/R
       No response

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                                                               TABLE G-3
                                                               (Continued)
    PROGRAM
                 RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
  New
  Hampshire
Continue efforts to expand 507 programs to full multimedia with stable funding. Expand efforts to empower ombudsmen to represent all
environmental compliance activities at the state and national levels. Levels of expertise and the ability to offer compliance incentives are
unrivaled in any other delivery mechanism and should be expanded to ensure environmental compliance with regulatory requirements;
protection from enforcement actions should be given to businesses who want to comply, but do not know how.	
  New Jersey
More funding/staffing  - EPA either needs to provide funds to states or stress the importance of SBAP/SBO programs to the Governors of
those states whose programs are obviously lacking in funding or staffing.

EPA must establish a consistent reporting form so that states know the type and form of the information that will be requested in these
annual reports so that the states can gather this information in the appropriate format.	
  New Mexico
N/R
  New York
Formalize technical and compliance information outreach to environmental consultants. 19% of the calls to the SBO hotline and 10% of the
calls to the SBO come from attorneys/consultants. Frequently, the consultant already has called the state regulatory agency for information
and was referred to the SBAP.  Providing information to consultants eventually helps the small businesses, but it is not part of the SBTCPs
mandate and can take time away from direct contact between the SBTCP and the small businesses.  All states should be required to
implement a program to train consultants to keep them informed of regulatory changes. If informing consultants is to be part of the SBTCP's
responsibilities, let that responsibility be formalized and defined so that SBTCPs can take a proactive approach in providing outreach to
consultants.

Improve small businesses' access to funding to purchase equipment necessary to achieve compliance.  Presently, small businesses have
difficulty obtaining financing for environmental compliance projects and appear to be unable to obtain loans from traditional funding sources if
they are out of compliance with regulations.  Government support could include capitalizing state or federal revolving loan program,
establishing matching grant programs, or enhancing the SBA's ability to provide grants/loans to small businesses in order to come into
compliance.	
  North Carolina
Continue to work on changing the definition of "potential to emit" to reflect a reasonable estimate of "actual potential emissions."

Modify EPA policy of "once in, always in" to allow major MACT sources to voluntarily reduce emissions below major thresholds, become
small, "non-major" sources and receive benefits for reductions, reduced recordkeeping, and reporting.

Continue initiative for a multimedia environmental assistance program. Small businesses expect assistance on all regulations affecting them.
They do not understand why there are 4 or 5 agencies dealing with the environment for a single chemical.	
N/R
        No response

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                                                                 TABLE G-3
                                                                 (Continued)
    PROGRAM
                            RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
  North Dakota
           Ensure that any federal compliance assistance centers do not duplicate the efforts of the state SBTCPs, which would be a waste of taxpayer
           money. Any federal compliance assistance centers established need to keep the state SBTCPs informed of their capabilities and materials
           upon which the SBTCPs can capitalize.  Small businesses are more likely to request state or local assistance before federal assistance.

           Allow states flexibility in administering rules and policy they adopt, which  are intended to assist small business (e.g., different versions of
           amnesty that result in compliance).	
  Ohio
           There is still a serious problem in that the regulatory structure is designed to be used and understood by larger entities. Small businesses will
           never have the resources to decode regulatory language, search out proper technology, find financing and implement it all while keeping the
           business operational. Among the steps that could help:
           > Regulatory language written specifically for the small business source; clear language, explanation of terms and concise examples of
           applicability.             .                   '
           > Enforcement policies designed to recognize that many small business violations are paperwork related. If a consistent pattern of these
           technical violations is documented, the rules need to be changed.
           > Both state and federal levels need to direct more assistance resources to small business sources.  At the state level, it appears that
           extremely tight budgets do not allow current resources to be used effectively for that purpose at the necessary scale.  Federal legislation
           directing assistance to small  business should  be accompanied by the funds to support the effort.	
  Oklahoma
           Continue to allow states an increasing amount of flexibility to design and implement their own strateoies for permitting  This helps us, as we
           continually seek w;iys to help the small business community through the design oi comprehensive ;nal philosophically suunil iip|.>i ouches to
           environmental regulation.	
  Oregon
           Financial -• Develop a national policy that allows small businesses to invest in P2 technologies.  Institute a revolving fund to finance small
           business technology conversions.  Fund small business R&D projects with emphasis on P2.  Increase grant funding to SBAPs.

           Regulatory - Reward P2 by abolishing the "once in, always in" policy.  Adopt realistic potential to emit criteria for small businesses. Adopt
           simple, less costly testing procedures for very small area NESHAP businesses.

           SBAP Support Projects - Develop an easy-to-use national technical assistance tracking and reporting database.  Develop a national small
           business mentorship program. Develop a national cross-media P2 green sticker recognition program. Develop a national simplified ISO 14000
           plan for small business.

           Training - Offer 1 - to 2-hour teleconferences for all area source NESHAP regulations. Develop 30-minute training videos with workbooks for
           small business sectors. Offer teleconferences on cross-media P2 and environmental auditing.  Offer a national training teleconference  for
           environmental consultants serving small businesses.	  	
N/R
No response
                                                                      8

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                                                        TABLE G-3
                                                        (Continued)
PROGRAM
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
CAP training/network sessions are important for all involved - fund these annually for all CAP Chairs. Outreach is of utmost importance;
recommend a dedicated outreach effort (person?) as part of each CAP. Keep the Section 507 CAP mandate known to the CAP, so focus is
maintained. More interaction with Program, SBO, CAP, and businesses affected by CAA - find out if CAP/SBO activities make a difference
by visitation/seminar networking.
The best recommendations should come from the regulated community. Their opinion is very important and the state and federal government
will listen to them, too.
All federal materials should include 1 -page, simple-to-read fact sheets for the benefit of both the states and industry. Utilize electronic media
wherever possible. Get materials out to national industry associations in a timely manner and in a format practical for regional industry
association distribution.
Make all SBAPs multimedia.
EPA should step up their efforts in helping states identify sources or categories of sources that will be affected by maximum achievable
control technology standards. EPA should discontinue the policy of "once in, always in." It does nothing but hamper efforts to get facilities
to reduce toxic emissions.
Federal financial support for 507 programs.
Write rules in plain language.
Make compliance conditions, like recordkeeping and reporting, easier by using common business terms (i.e., gallons used instead of
pounds/hour or gallons generated for hazardous waste).
Make all SBAP assistance at the state and federal level multimedia and back it up with funds for the program. Write exemptions for small
businesses into all rules; use a stair step approach where controls increase as size and production increase.
Amnesty seemed to be a good and logical balance between enforcement and assistance. Small businesses seldom have the savvy or
resource, even if the inclination exists - which it often does -- to finance and implement changes or improvement for environmental reasons.
Simplification of rules followed by concentrated education with credible enforcement action to follow is a good formula.
Make low cost loans available.
NIK
       No response

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                                                               TABLE G-3
                                                               (Continued)
    PROGRAM
                 RECOMMENDATIONS FOR CHANGES TO ASSIST SMAU. BUSINESSES IN COMPLYING WITH THE CAA
  Utah
Financial Assistance for Compliance - Although the establishment of SBTCPs provides technical support to small businesses, many small
businesses continue to lack the financial resources for pollution control equipment or P2 methods. The creation of financial compliance
assistance, such as low interest revolving loan programs, would greatly enhance CAA compliance and SBTCP services.

Multimedia Support & Coordination - Many small businesses that seek SBTCP assistance request cross-media support and assistance.  The
SBAP receives numerous requests from small businesses to establish a  'one-stop* regulatory assistance center.

Environmental Assessment Training Opportunities - Industry-specific training sessions that provide a step-by-step approach to conducting on-
site environmental assessments, including P2 assessments, would be of great benefit to SBAP staff.

Exemption from Title V Permitting Requirements for Area Sources -- Upcoming Title V permitting requirements will create an additional layer
of paperwork requirements for area sources without significant environmental benefits.  Any necessary monitoring, emission standards, and
recordkeeping requirements can be administered effectively through state New Source Review programs. At this time, areas have been
temporarily deferred from the permitting requirements.

Publicity - National public service announcements and a toll-free national hotline would be beneficial promoting SBAP/SBO services. Small
businesses then could be referred to states for local support and technical assistance.

Sates Tax Exemption - The state should provide sales tax exemptions for P2 equipment and replacement parts.
  Vermont
Due to reduced state budget, monetary support from the federal level would be appreciated.  It was my understanding that EPA was getting
away from the 'bean counting.'  This questionnaire certainly does not support that.
N/R
        No response
                                                                    10

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                                                               TABLE G-3
                                                               (Continued)
    PROGRAM
                 RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
  Virginia
More comprehensive economic impact analysis of regulations affecting small businesses. Is the gain in emission reduction worth the price
that will have to be paid?

Continued emphasis and increased activity on the part of EPA in reaching full program integration with all their rule-makings. Lay
understandability should be an indispensable hallmark of all regulations prior to promulgation.

Provision of revolving loan fund seed money by the SBA for small business compliance activities.

Expansion of SBAP programs into multimedia with appropriate funding provided by EPA for inclusion of other media (water, waste).

The Compliance Advisory Board, concerned about the impacts of compliance and enforcement activities on the small businesses of the
Commonwealth, has produced a  position paper entitled,  'Commonwealth of Virginia Position Paper by the Small Business Environmental
Compliance Advisory Board," which they are presenting to the Department of Environmental Quality. The Board also feels that their
recommendations have potential merit for EPA. It is reproduced below in its entirety.

The Small Business Environmental Compliance Advisory Board, hereafter referred to as the Compliance Advisory Board or CAB, would like to
make the following recommendation to the Department of Environmental Quality (DEQ):

The Compliance Advisory Board feels strongly that it is in the best interests of the Commonwealth and the universe of small businesses
impacted by Clean Air Act and Virginia's Air Regulations for the Department of Environmental Quality to optimize its compliance and
enforcement activities by strongly encouraging the use of compliance assistance activities to obtain compliance.  EPA has recognized the
need for diversion from the traditional punitive means of compliance and enforcement when possible as evidenced by their creation of several
policies such as the  "Final Policy on Compliance Incentives for Small Businesses' (effective June 10, 1996), and "The Enforcement Response
Policy for the Treatment of Information Obtained Through State Section 507 Small Business Assistance Programs Under the 1990 Clean Air
Act Amendments' (effective August 12, 1994 and adopted as guidance by DEQ in 1995).  We respectfully feel that the strict use of the
"stick" is outdated and that more can be accomplished by extending the proverbial "carrot. "Asa part of this recommendation, we would like
to encourage the use of, or consideration of the following tools:

1.      Resources budgeted for Virginia's compliance and enforcement program should provide monies and personnel resources to the Small
        Business Assistance Program to conduct voluntary compliance assessments for small businesses.

        Rationale: Small businesses are usually non-compliant because of a lack of regulatory knowledge and financial resources.  Assistance
        in determining possible non-compliance situations can provide an exceptionally strong base upon which to build and obtain
        compliance.
N/R
        No response
                                                                    11

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                                                                TABLE G-3
                                                                (Continued)
    PROGRAM
                            RECOMMENDATIONS FOR CHANGES TO ASSIST SMALL BUSINESSES IN COMPLYING WITH THE CAA
  Virginia (cont.)
           2.      The use of amnesty programs to address non-compliance issues within a source category would provide a higher return on the
                   expenditure of compliance resources to potentially obtain compliance of more than a source at a time.

                   Rationale: Other states have used this voluntary compliance offer to bring firms into compliance. The CAB would be ready to assist
                   the agency in securing information from other states which have embarked on amnesty programs.

           3.      Develop a policy that would encourage and routinely allow agency compliance officers to assist small businesses with compliance
                   assessments to make on-site correction of deficiencies or the ability to make referrals to the SBAP when calling on small businesses
                   for the first time.

                   Rationale: The provision of compliance assistance without punitive measures to obtain compliance for the first-time offenders
                   through the ability to provide on-site correction of deficiencies or make a referral to the SBAP would save agency resources through
                   the reduction of activity necessary to normally provide traditional enforcement protocols.

           The above is respectfully submitted for review and consideration.  We are available and would be interested in exchanging viewpoints to
           foster an on-going effort and relationship to achieve the best results for Virginia's environment and her small businesses.

           Our interest and recommendation arises from our charter.  The CAB has, as a part of its legislated mandate under both federal and state
           statutes, the responsibility to "render advisory opinions concerning... the degree and severity of enforcement." As we have become more
           educated in the parameters of air pollution control and the impacts on the small business community, it has come to our attention that there
           may be a disparate utilization of resources for compliance and enforcement, from a traditional perspective, that may not recognize the
           physical pollution contribution of small business sources to the overall ambient air quality in the Commonwealth.

           We are of the opinion that, to the best of our knowledge at this time, approximately 90% of the air pollution is provided by an approximate
           10% of potential emitting sources, the majority of which are large businesses (major sources).  Our interest is that the application of
           enforcement resources be placed where they can be most effective in controlling non-compliance situations of the majority of the major
           emitters.

           The corresponding use of compliance assistance activity to address the contribution by the small business universe would seem to make
           sense.  For example, we have seen that the use of compliance assistance to bring the dry cleaning community into compliance with the
           federal dry cleaning standard had the ability to reach farther than individual inspections ever could to ensure Initial compliance.
  Virgin Islands
           Continued training for SBO/SBTAP and all staff employees.
N/R
No response
                                                                     12

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                                                      TABLE G-3
                                                      (Continued)
PROGRAM
Washington
West Virginia
Wisconsin
Wyoming
RECOMMENDATIONS FOR CHANGES TO ASSIST SMALt BUSINESSES IN COMPLYING WITH THE CAA
Write more readable and understandable regulations. Reduce recordkeeping and reporting requirements for small businesses. More training
would be helpful. More industry-specific information. Low interest loans or grants for new air pollution control equipment. Grant and loan
directory. Funding for business assistance personnel.
Enact federal legislation that requires the states to promulgate an effective 'self audit* program for small businesses.
The state of WV, and the federal front if necessary, should enact legislation that authorizes the SBO to function as a multimedia ombudsman.
Federal legislation should be enacted that allows SBREFA to apply to federal programs that have been delegated to the states.
One panel member expressed serious concerns about EPA's avoidance of SBREFA-related assessment for small business impacts from several
recent regulatory actions (e.g., ozone and PM NAAQS, proposed Ozone Transport Rule, etc.).
N/R
Set aside some targeted grant funding to help small businesses that want to implement P2 or other compliance-related programs but can't
afford the up-front costs. Establish with WESTAR an organization for CAPs that will provide an informational network on major regional
issues.
N/R
       No response
                                                          13

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                                                    TABLE G-4
                                  CONFLICT OF INTEREST/CONFIDENTIALITY ISSUES
The SBTCPs provided information as to how their programs address internal or external conflicts of interest (COD or perception
that this program may not be confidential.
STATE OR
TERRITORY
Alabama
Alaska
Arizona
Maricopa Cty
Arkansas
California
KemsCtv
COI ISSUES AND RESOLUTIONS
N/R
Under AK law, all files and information retained by the SBAP and SBO are open to public review. The only exception is
information that is traditionally recognized as confidential (e.g., attorney-client, ongoing enforcement-sensitive, or personnel
records). Since the SBAP/SBO is non-enforcement, it does not use any of the attorney-client or enforcement privileges.
Personnel records are not relevant to the businesses we assist.
The SBAP/SBO has an on-going dialogue with the Department's Air Quality Section. There is an informal agreement that the
Air Quality Program will not review the SBAP/SBO files. The Air Quality Program agrees that any violation of air quality
regulations need to be discovered and documented by an Air Quality Inspector. This approach is explained to the businesses
that request assistance by the SBAP. In addition, the SBAP is in a separate division of the Department, which is in a non-
enforcement branch.
The SBAP/SBO does provide technical information to sources that call in and do not identify themselves. Also, through the
state web pages, businesses are able to obtain information anonymously.
To date, there have not been any problems with the other sections of the department requesting to see our files. Also, there
have been no requests from the public requesting to view or copy the SBAP files on businesses we have helped.
Existing policies, strong support from the ADEQ Director, and good working relationships with the programs have done a great
deal to maintain our credibility as a source of assistance that can be used without risk of exposure.
To date, we have not had any problems with a company not complying due to confidentiality concerns. The biggest problem is
internal conflict of interest - at what stage does a company lose its "protective shield" from enforcement for not coming into
compliance (soon enough or at all).
N/R
The ombudsman's office is part of the Air Resources Board Chairman's Office and no COI or confidentiality issues have arisen
vet.
No problems.
N/A Not applicable  N/R No response

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STATE OR
TERRITORY
South Coast
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
COO ISSU& AW& RBSOUJHIOWS
Internal Conflict of Interest - From the time that the small business program was created, there has been an operating
agreement with our compliance programs. This agreement specifies the different mission and operating procedures for the
small business program. The agreement is being modified this year and will be followed by additional staff training. Conflicts
rarely arise.
External Conflict of Interest/Questions of Confidentiality - Some businesses that contact our program for assistance ask for a
confirmation/reassurance of confidentiality. Our staff, when scheduling technical consultations, remind each business that
compliance information is never shared with other programs. Some businesses request anonymity for our records, and we try
to accommodate the request in less complex cases.
N/R
CT's SBAP does not offer confidentiality, the state's Freedom of Information Act is extremely broad and efforts to limit access
to information have not been supported within the Department. Referrals are made to other entities that offer confidentiality;
also situations that would require a confidential relationship are avoided.
Since our program essentially is removed from the Divisions that are structured to be highly regulatory and enforcement-
oriented, we are able to operate our SBAP with a rather high degree of confidentiality. The ombudsman assures clients that
conversations with him concerning regulatory requirements are held in confidence until such time as a decision is made to
either pursue compliance and contact the appropriate Division personnel or to re-evaluate the various options. This decision is
made by the client.
One exception to our assurance of confidentiality would be if our SBAP is made aware of a situation that poses an imminent
threat to human health or the environment. If this should occur, we will immediately report this situation to the proper
regulatory program within DNREC. Fortunately, we have not yet had to deal with this scenario.
The SBAP is a permit engineer who may recommend enforcement actions for noncompliance. We work with our enforcement
and compliance inspectors to refer small, noncompliant sources to us as an alternative to fines.
When a business seeks information through the SBAP, the SBAP acts as the business's consultant and liaison. A caller need
not disclose his/her identity to obtain assistance. However, if the caller chooses to identify him or herself, the business's
identification is not given to others outside the program. The SBAP is a non-regulatory program and is not involved with active
enforcement cases.
SBAP avoids the discussion of confidential material with compliance enforcement personnel. When discussions are
unavoidable, the business names are not used, or circumstances are presented and assurances are secured before any sensitive
materials are discussed.
No comments.
N/A  Not applicable  N/R  No response

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                                                               TABLE G-4
                                                               (Continued)
      STATE OR
      TERRITORY
                                          COI ISSUES AND RESOLUTIONS
  Idaho
This hasn't been a big problem for us (at least it hasn't been expressed). The agency, as a whole, is working on showing
businesses that we are there to assist them in compliance. We are taking a more proactive approach to problem solving.
Confidentiality isn't something we have tried to maintain. We are more concerned with trust so we don't guarantee something
that we can't.
  Illinois
We keep clients' identifying information in a private database that the regulatory agency cannot access. Our organizational
location of the SBAP is our main approach to avoiding the conflicts of interest.  The SBAP is located in the IL Department of
Commerce and Community Affairs (ILDCCA), the lead economic development agency for the state.  We are within the Small
Business Division, which is the lead Center in the Small Business Development Network.  Small businesses know they can get
free, confidential assistance through the 53 local centers and our statewide toll-free Helpline.  The SBAP has as an interagency
agreement with the IL EPA, Bureau of Air.  We work very closely and obtain compliance information from them and facilitate
the educational process with the small business community.  If financing, accounting or any other small business need arises,
they are already in the SBDC network to address those  needs as well as environmental and  CAA compliance assistance.

We market, promote, and advertise our services as being nonregulatory and confidential to the enforcement agency. Thanks to
the IEPA Bureau of Air, we have not had one client experience a problem in working through the SBAP. Our clients get
assistance, not enforcement, and the IEPA  gets more companies into compliance. This also helps the enforcement section at
IEPA to reduce the noncompliance on which they are trying to improve. The partnership between IEPA and DCCA makes the
SBAP work for small businesses in IL.	
N/A  Not appticabia  N/R No response

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                                                                TABLE G-4
                                                                (Continued)
       STATE OR
      TBWTORY
                                           CO! ISSUES AND RESOLUTIONS
  Indiana
IDEM's Compliance and Technical Assistance Program (CTAP) is covered by statute (1C 13-28-3-4) mandating that, '...inquiries
made to the program and activities and documents of the program that identify or describe as an individual facility or operation
are confidential, unless a clear and immediate danger to the public health or environment exists."  In addition, as an expansion
of that policy, in the form of a Nonrule Policy Document, was published in the December 1, 1996 IN Register, offering
additional guidance on how the statute would be followed.  Both the statute and Nonrule Policy Document are available on
IDEM's respective web sites: www.ai.org/idem/ctap/confidential.html and www.ai.org/idem/ctap/guidance.html.

To further clarify and strengthen CTAP's confidentiality mandate, a written Confidentiality Procedures document was published,
and all CTAP employees were trained in these procedures.  In addition, each employee must sign a statement agreeing to keep
CTAP Confidential Information confidential. The signed form then becomes part of the employee's file.

Since CTAP is part of IDEM, the CTAP office is off limits to the public and non-CTAP staff, including other IDEM personnel.
This is accomplished through physical separation from the rest of the agency, a staffed reception area, and prominent signage
and markings.

CTAP assumes that all callers are seeking confidentiality and treats each call accordingly. Because CTAP cannot guarantee
that information exchanged via e-mail will be secure (i.e., remain confidential),  CTAP members do not send confidential
information via e-mail. CTAP also discourages its customers from e-mailing confidential questions and, instead, encourages
customers to call us directly. To help discourage e-mails, CTAP staff have had their e-mail addresses removed from their
business cards.

When new circumstances arise that are not addressed in the written Confidentiality Procedures, the matter is discussed among
core CTAP staff to determine applicability and reach a consensus. This information then is disseminated to all CTAP personnel
so everyone can learn from the situation.  If appropriate, the CTAP Confidentiality Procedures are expanded or revised to reflect
the new piece of information.	
  Iowa
IAEAP is funded by the IA DNR Air Quality Bureau (AQB).  Contract term required disclosure of the IAEAP client information to
the AQB if they need such information. Under newly revised contract, no client list is provided to the AQB unless there is a
request. The IAEAP clients are informed that "confidentiality' does not exist under IAEAP.	
  Kansas
Since the technical assistance component of the program is not part of the regulatory agency (contract to universities).
confidentiality is not as an issue.  Reports to the regulatory agency from universities include SIC code, county, and general
nature of questions.  The type of information to be reported is written into the contract.

The SBO has requested confidentiality of the various regulatory bureau directors. They have agreed and supported the SBO
maintaining confidentiality at all times.	
N/A Not applicable N/R No response

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                                                                TABLE G-4
                                                                (Continued)
      STATE Ofc
      TERRITORY
                                          COHSSUES AND RESOLUTIONS
  Kentucky
The KY SBTCP is based on Independence from the regulatory program. The AQRSB is located in the Commissioner's Office of
the Department for Environmental Protection.  The KBEAP is offered through the Center for Business Development outside
state government.  The SBSSAP members are appointed by Executive Order of the Governor.

The Economic Development Cabinet raised questions about the language used by the KBEAP regarding client confidentiality
during  1996. After much discussion, revisions to these materials were made during the first quarter of 1997.	
    Jefferson Cty
SBAP is administered from the Air Pollution Control District.  Therefore, confidentiality is not as an issue.
  Louisiana
LA law prohibits the SBAP from operating in a confidential manner. We do not voluntarily give any enforcement regarding small
business activity.  Over the last five years the program has developed a reputation of trust among the small business
community so that the lack of professed confidentiality has not been a drawback to the program.	
  Maine
The Department has adopted the Small Business Compliance Incentives Policy based on EPA guidance.
  Maryland
N/R
  Massachusetts
OTA's programs are confidential by legislative directive. DEP and OTA's client companies are fully aware of this, and there is
no COI arising from this issue. We have suggested as an MOU with DEP, which would allow companies to use OTA report
letters to self-report violations as proof of good-faith intent and demonstrate that they are working with a compliance
assistance unit to remedy the problem. This has not yet been adopted.  However, on a case-by-case basis, working with DEP,
we have been able to achieve limited success in providing business with penalty-free return to compliance plans.	
  Michigan
External Conflicts of Interest - Confidentiality is not as an issue, because the current services provided by the SBTCP are
proactive. The SBAP is eluding the confidentiality issue by developing guidance publications, holding workshops, and
conducting phone consultations. At present, these activities do not warrant the collection of sensitive data.  Additionally, the
SBAP does not perform on-srte audits, so facility-specific information is not collected. The SBTCP is in the process of
developing a policy that explains how the program will respond when it becomes aware of a violation by a facility seeking
assistance. The policy also will explain that information contained in the SBTCP files or databases will not be shared with the
regulatory agency (Ml Air Quality Division).  Mi's SBTCP cannot daim that this information is 'confidential' unless a facility
invokes a provision in Mi's recently-enacted 'Environmental Audit Privilege and Immunity" law, which designates the terms of
confidentiality between a facility and the regulatory agency in a 'confidentiality agreement.' A summary of the state act is
attached.

Internal Conflicts of Interest - The  SBTCP works closely with the regulatory agency, the Ml Air Quality Division, as it develops
and executes all of its program objectives.  SBAP staff are included in and advised of all policy developments regarding state
implementation of the CAA. Mi's SBAP acts as as an education, outreach, and marketing arm for the state's air quality
program, and that role has assisted the SBAP in avoiding internal conflicts of interest.	
N/A Not applicable N/R No response

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                                                                TABLE G-4
                                                                (Continued)
       STATE OR
      TERRITORY
                                                                COI ISSUES AND RESOLUTIONS
  Minnesota
                     The memorandum of understanding between the SBAP and the Air Quality Compliance and Enforcement Section that
                     established as an independence between the two programs has continued to work well. This is supported by the absence of
                     any reportable conflicts of interest or negative perception issues occurring during the reporting period.

                     SBTCP strives to work pro-actively within business sectors to emphasize the independence of the program, and subsequently,
                     its ability to deal with confidential information. The program has also worked hard to earn the trust of industry and trade
                     association representatives and pertinent local, county, and state officials.  These relationships have proven to be valuable
                     tools with respect to establishing the program's independence and trustworthy reputation.	
Mississippi
                        SBO and SBAP are regarded by DEQ as independent, confidential, and non-regulatory.  Regulatory programs regard the SBO and
                        SBAP as confidential to small businesses.

                        On-site assistance is provided by as an outside organization as authorized in EPA's Enforcement Response Policy for SBAP's
                        option 2.  Therefore, no written correspondence on the compliance status of a small business is maintained by the SBO and
                        SBAP.
  Missouri
                     MO operates under a 'Sunshine Law," which is the state's open meetings and records law and is found in Chapter 610 of the
                     Revised Statutes in Missouri - Governmental Bodies and Records.  The law sets out the specific instances when a meeting,
                     record, or vote may be closed, while stressing these exceptions are to be strictly interpreted to promote the public policy of
                     openness.  Unless  otherwise provided by law, records of a public governmental body are to be open and available to the public
                     for inspection and copying.

                     The Technical Assistance Program is a public governmental body, and our records are open to the public by law and cannot be
                     confidential.  To address this situation, the Technical Assistance Program does not circulate informational copies of letters and
                     reports. Additionally, the regulatory programs within DNR do not seek to review files within the Technical Assistance Program
                     unless a facility is placed under enforcement action based on other information.

                     To date, there have been no issues arise.	
  Montana
                     SBO/SBAP adopted the EPA's Compliance Incentives for Small Business Policy.  The Department of Environmental Quality
                     recognizes the policy and grants the SBO/SBAP authority to offer protection to small businesses in exchange for compliance
                     agreements and progress. The result of this agreement was that the regulatory agency's enforcement function now regularly
                     forwards the small business cases it receives directly to the SBO/SBAP. It recognizes that the SBO/SBAP, with the compliance
                     incentives policy, is much better equipped to achieve compliance.	
  Nebraska
                     This is not a problem in NE.
N/A Not applicable  N/R No response

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                                                                TABLE G-4
                                                                (Continued)
       STATE OR
      TERRITORY
                                           COI ISSUES AND RESOLUTIONS
  Nevada
NV SBAP feels that confidentiality should not be as an issue for a business that is actually interested in complying with state
and federal regulations. The impetus behind the federal SBTCP was to provide additional assistance for businesses in
complying with environmental regulations and thus, ensuring a higher rate of compliance in general. If this assistance includes
relief from or consideration of reduced penalties for those facilities that are in non-compliance and have voluntarily come
forward, more businesses may be inclined to seek assistance.  The internal problems stem from the federal SBTCP and down to
the states in that consideration for reduced  penalties cannot or are not taken when a facility is found to be in violation prior to
seeking assistance.  It is apparent that most small businesses cannot afford the maximum fines and penalties for non-
compliance, to then take the necessary steps to gain compliance (applying for permits, increasing control equipment, etc.) and
to continue in business.

The SBTCP program is one of assistance, implying that government is trying to create a more friendly atmosphere for
compliance by small businesses. If we, as government agencies and our contractors, continue to imply that confidentiality is a
benefit or necessity with regard to assistance, we are undermining the very atmosphere we are trying to  create.  When the
hazardous waste regulations were first implemented and it seemed everyone was afraid to come forth to discuss their  business
processes for fear of becoming a "Superfund site," confidentiality was of benefit to bring businesses into compliance.
Environmental protection has come a long way since implementation of CERCLA, and if government really is interested in
assisting small businesses and increasing compliance, we have to take steps to increase the  public's trust, not continue as an
atmosphere implying one must have confidentiality to receive assistance.	
  New Hampshire
NH SBAP/SBO offers small businesses several options when dealing with confidentiality.  State laws have been passed, which
grant businesses audit privilege for self-audits and confidentiality when accessing assistance programs.  In addition, businesses
can take advantage of the EPA Small Business Compliance Incentives Policy for enforcement protection.

The SBAP's policy is to offer businesses the option of remaining anonymous or taking advantage of the Compliance Incentives
Policy. Businesses are encouraged towards the latter, as a confidentiality program will not protect them if as an inspection
occurs and a violation is discovered.  As the SBAP/SBO finalizes a state level policy based on the federal policy, we expect as
an increase in choosing the incentives policy over the confidentiality policy.	
  New Jersey
SBAP has agreement with DEP Enforcement that SBAP information is confidential. SBAP explains this on the phone or at
meetings, seminars, conferences, etc.	
  New Mexico
NM SBAP does not offer confidentiality. However, any information that is observed by or revealed to the SBAP and claimed as
a trade secret by the small business will be treated as such by the Department to the extent allowable under state law.  The
procedure for identifying trade secrets to the Department is described in NMED's Public Records and Inspection Policy.	
N/A Not applicable N/R No response

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                                                               TABLE G-4
                                                               (Continued)
       STATE OR
      TERRITORY
                                          COI ISSUES AND RESOLUTIONS
  New York
Neither the SBO or SBAP is located within New York State's regulatory enforcement agency, the Department of Environmental
Conservation (DEC).  Additionally, NY has legislated confidentiality for both the SBO and SBAP. This information, obtained by
the SBTCP is the course of providing compliance assistance, is exempt from the Freedom of Information Law.

All SBTCP contacts are held in strictest confidence, and requests to DEC for information or regulatory clarification are made
without revealing the client's identify, unless the SBTCP has obtained prior approval from the client to do so.

The SBAP's offices are in the same building as the central offices of DEC.  Having identical street addresses has meant that the
SBAP must take great care to assure clients that materials they send to the SBAP during the course of receiving technical
assistance are not shared with DEC and are held completely in confidence.	
  North Carolina
In November 1993, the NC Department of Environment, Health, and Natural Resources issued a Confidential Policy for the
Offices of Waste Reduction and Small Business Ombudsman. Since the entire SBAP and SBO are in the Office of the Small
Business Ombudsman, the policy applies to all operations of the SBTCP.  The policy states that the regulatory Divisions will not
seek to obtain information about compliance of any individual or company from the two assistance offices. Further, it states
that the OWR and SBO will maintain confidentiality of information to the maximum extent allowed by law.	
N/A Not applicable  N/R No response
                                                                    8

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                                                               TABLE G-4
                                                               (Continued)
      STATE OR
      TERRITORY
                                          COI ISSUES AND RESOLUTIONS
  North Dakota
The environmental programs of the Department's Environmental Health Section have traditionally been compliance assistance-
oriented, with enforcement reserved for recalcitrant violators or where damage to health or the environment has occurred.
Even prior to the establishment of the SBAP and SBO, the Department's emphasis has been on educating and assisting the
regulated community to achieve compliance.  So with the establishment of the SBAP and SBO, the fundamental approach to
compliance hasn't noticeably changed.  However, with the establishment of the SBAP and SBO, there has been more outreach
activity.

Since the SBO is housed in and employed by the Department of Health, it is unknown whether small businesses are reluctant to
request assistance or confide in the SBO.  Besides serving as SBO, the ombudsman has other duties that support the
administrative functioning (e.g., petroleum product quality testing program, emergency response coordination, quality
assurance, P2 and various staff training needs) of the Environmental Health Section. The SBO's assistance regarding
enforcement matters has not been requested to date. The SBO has requested the Department's Chief of the Environmental
Health  Section refer cases to the SBO when a small business expresses dissatisfaction or frustration in their dealings with the
Department. This is as an area that should receive continued monitoring and evaluation.

Dialogue between the SBO and SBAP has resulted in the understanding that small businesses may reveal certain information to
the SBO that may be treated confidential and not disclosed to or sought to be disclosed from the SBAP. Information disclosed
by small businesses directly to the SBAP staff would not be turned over to the compliance program staff for enforcement
purposes; however, it is expected that a plan for correcting any violations  would be developed. When needed, compliance
assistance will be provided from the SBAP.

The SEAR'S and SBO's position is that confidentiality (disclosure of violations to enforcement staff) has really been a non-issue
inND.
  Ohio
SBAP is physically separated from OEPA enforcement staff (different floors) and is not located at a district office where
enforcement begins. SBAP files are kept in a separate area, and SBAP databases are accessible by SBAP only.

SBAP has not experienced any problems with keeping information confidential.  In some cases where the customer was
referred by a district office because of violations, the SBAP has spoken directly with the district to resolve the problem. This
was done only with the prior approval of the company.

In addition, the sections of the OH Revised Code, which set up both the SBO and SBAP programs, include very dear and strict
confidentiality restrictions on any and all information gathered by the programs. This statutory language provides comfort to
many businesses.	
N/A Not applicable  N/R No response

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                                                            TABLE G-4
                                                            (Continued)
STATE OR
TERRITORY
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
COI ISSUES AND RESOLUTIONS
In OK, the SBAP is housed in the Customer Assistance Program within the Department of Environmental Quality. As a result,
we are provided with a strong identity in regards to confidential assistance. Our group is supported very strongly by our
Agency management and, as a result, we are provided with the tools we need within our own Agency to provide quality
confidential assistance.
Information disclosed and minor violations discovered during on-site small business technical assistance visits are protected by
state statute except when there is reasonable cause to believe there is clear and immediate danger to public health or safety of
the environment. In accordance with the state statute and the confidentiality option set forth in EPA's Office of Enforcement
and Compliance enforcement policy, the OR SBAP adopted a written confidentiality policy. In summary, this policy allows the
SBAP to: function independently of the enforcement section, restrict access to information and files of small businesses
receiving technical assistance, keep businesses' names and locations in a separate confidential file, and perform follow-up
consultations to assure resolutions of violations discovered during on-site visits.
This policy has prevented conflicts inside and outside the agency. To the contrary, it allows additional flexibility to bring small
businesses into environmental compliance. For example, it allows the SBAP to assist a small business that faces enforcement
through other channels by allowing staff to assist with P2, apply for permits, and mitigate penalties via supplemental
environmental projects (SEP). In such cases, OR's confidentiality policy is congruous with EPA's Policy on Compliance
Incentives for Small Businesses.
Many services of the PA SBAP have been contracted to a private company. The terms of this contract prohibit the contractor
from providing client names and addresses to the regulatory agency. The contractor primarily seeks contracts with government
agencies, and therefore does not normally have small business clients outside the SBAP contract. This arrangement, to date,
has avoided any problems with conflict of interest and has provided a solution to the confidentiality issue.
We're still working on how to avoid COI in our office. Right now, a recommendation has been suggested that once a small
business receives a notice of violation, that business should be given a choice to be assisted by the SBAP as a compliance
alternative.
Rl DEM has been operating a non-regulatory technical assistance program since 1987. Since that time, we have worked with
more than 350 companies and have gained the trust of many more. Conflicts of interest are avoided through close coordination
with the regulatory Office of Air Resources. Coordination with our state's Economic Development Corporation also has been
helpful in stressing our Office's pledge to work with industry on a confidential basis.
This has not been as an issue with our program. We are not located in the regulatory section of the agency. We are located in
as an outreach/liaison division.
N/A
N/A  Not applicable N/R No response
                                                                10

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                                                                TABLE G-4
                                                                (Continued)
       STATE OR
      TERRITORY
                                           COIISSU6S AND RESOLUTIONS
  Tennessee
Any contact with the regulatory agency is okayed with the company in advance. We have been able to intervene in some
potential enforcement actions to assist a business in coming into compliance. We constantly state our purpose and the fact
that we have no enforcement authority. We have a good working relationship with the regulatory agencies in our state.  They
routinely make referrals to us. We have frequent communications with the regulatory agency. We are housed separately from
regulatory agencies.	
  Texas
TX's confidentiality policy states: All contact with the Small Business Assistance Program is confidential, and the enforcement
division of the TNRCC cannot seek information regarding these contacts.

This policy has allowed us to work with our enforcement offices on a number of projects, like the Wood Amnesty and our
Foundry Initiative, and still maintain the confidentiality of the businesses that contact us. We have found that when we work
with our enforcement offices on a project, we are able to increase compliance for as an industry, because the businesses know
that there is as an increased chance they may receive a  visit from one of our inspectors.  .

Many businesses like our confidentiality policy and have said that it gives them confidence to call us. Usually, once a business
uses our services, they will contact us again.  Because we have a high satisfaction rate, we have a large number of repeat
callers. However, even with this policy, some small businesses are still afraid to contact our office, because we are seen as a
regulator.	
  Utah
SBTCP has developed a small business compliance policy, which is in review by the Attorney General's Office. We use EPA's
policy on compliance incentives for small business (issued May 20, 1996).	
  Vermont
SBAP is located in a non-regulatory division of the VT DEC. The state's statute on public access to documents prevents the
SBAP from being 'confidential.' However, a separate SBAP documents policy was signed by the Agency Secretary to provide
some degree of confidentiality to the small businesses.

The documents policy requires a 'sign-off' by Department heads for access to occur from outside the DEC. The policy also
restricts the use of the file information by Department personnel. This information may not be used by inspectors for targeting
inspections or initiating enforcement actions. Businesses are notified should access occur by any means.

The regulatory program staff have  been most supportive of the program and have shown no interest in accessing the SBAP
files.  As a matter of fact, the regulatory staff has forwarded more business (to date) to the program than by any other means.
There has been no inquiries (to date) for access to SBAP files.	
N/A Not applicable NIK No response
                                                                    11

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                                                            TABLE G-4
                                                            (Continued)
{STATE OR
TSmrrOBY
Virginia
Virgin Islands
Washington
West Virginia
Wisconsin
COI ISSUES AND RESOLUTIONS
The issue of confidentiality as indicated in last year's report has not yet been a major problem, but it is still felt that this issue
will take on more importance when the SBAP is able to provide voluntary, complimentary compliance audits as part of normal
program operations. The ability to deliver a quality product to the customer is only as good as the credibility of the provider.
The ability to correct deficiencies and non-compliance situations through the 507 Enforcement Policy provides a non-
confrontational means to achieve compliance assistance and deliver a quality product. The ability to fix a problem with relative
ease can be put into the category of a smart business decision.
Within DEQ, the SBO/SBAP continues to maintain as an excellent working relationship with the Enforcement and Compliance
Office, which also helps to ensure as an understanding of the needs on both sides of compliance enforcement issues. We both
recognize that compliance is the ultimate goal, and compliance assistance can become, and is, a means to that end. VA also
has the additional tools of voluntary remediation and voluntary audit privilege, which are available to the business community.
The DEQ has at its disposal EPA's Section 507 Enforcement Policy and is in the process of creating guidance that will
incorporate EPA's June 10, 1996 Self Audit Policy into the agency's compliance/enforcement tools.
N/A
Separation of enforcement and technical assistance functions is written into RCW.
SBAP operates separately and independently from the enforcement group of the agency. Also, the SBAP currently is housed in
a separate physical location. To better help small businesses, enforcement refers some violators to the SBAP for technical
assistance to facilitate compliance. The SBO also intervenes in specific enforcement actions to ensure that small businesses
are fairly treated. The SBAP does not refer any cases to enforcement, except in the case of imminent danger. However, to
ensure that compliance is eventually achieved, the SBAP will make on-shte assessment files available to enforcement after as
an 18-month grace period. The business is not shielded from enforcement actions related to violations independently
discovered by state (or federal) inspectors during this period. Such independent discovery may occur through routine inspection
activity or complaint investigation.
The DEP Director has given strong assurances that the confidentiality of all assistance programs shall be respected.
The Wl SBAP/SBO is a cooperative effort between the Wl Department of Natural Resources (DNR) and the non-regulatory
component of the Wl Department of Commerce (COMMERCE). The primary responsibility for interacting with business rests
with COMMERCE staff. A memorandum of understanding has been established between COMMERCE and DNR that allows
businesses to speak to COMMERCE staff on a confidential basis. As a rule, we~ ask our customers if they do not want to be
identified if we have to discuss their situation with DNR representatives.
N/A  Not applicable N/R No response
                                                                12

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                                                            TABLE G-4
                                                            (Continued)
STAtEOR
lEJWnOHY
Wyoming
COI ISSUES AND RESOLUTIONS
Our non-regulatory program offers confidentiality as one of our main selling points. That fact is highlighted in all of our
publications, mentioned each time we make a presentation and reinforced each time we get a call or visit a business. It is a
key factor in the progress we are making. However, the process has never really been tested. There is no document that
formalizes the arrangement for legal purposes and, if challenged in court, our policy could be found wanting a legal foundation.
N/A Not applicable  N/R No response
                                                                 13

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