EPA-AA-TEB-81-14
Results of the "One Week Follow-Up" with Participants
     in the FY79 Emission Factors Testing Program
                         by


                    Gary T. Jones
                     March  1981
             Test and Evaluation Branch
        Emission Control Technology Division
    Office of Mobile Source Air Pollution Control
          Office of Air, Noise  and Radiation
        U.S. Environmental Protection Agency

-------
                                    -2-
Abstract

This paper describes  the results of a  follow-up  survey with participants
in  EPA's  Emission Factor  Testing Program.   The  survey was  conducted in
the  form  of  a  questionnaire  which  program participants  were  asked to
complete  and  return   about  one  week  after  their  car  was  tested  and
returned to  them.   The  questions  pertained to the  efficiency  of the lab
personnel and  the  performance of  the  participant's vehicle  after  it had
been tested.   Some comparisons  are  possible  in  that almost half  of the
vehicles received maintenance as part of the test program.

The  results  show that  practically all  participants felt that  they were
treated  courteously  and efficiently  by  the  lab   personnel.   The  vast
majority felt  (whether  or not  their vehicles  received  maintenance) that
their vehicle displayed  either no  change or an improvement  in its perfor-
mance after it underwent testing.  Compared to owners whose vehicles were
not  maintained,  a  greater  percentage  of  the  respondents  whose  vehicle
received  maintenance  felt   that   there  was  an   improvement   in  its
performance.   Of the  respondents  that were not  satisfied with the present
performance of  their  vehicles  after maintenance,  most  were  dissatisfied
before  the  maintenance  and   testing had  been  performed.   Overall,  the
information from this survey concludes  that  the  majority of participants
were satisfied  with  the  testing and the maintenance actions  that  their
vehicles received.

-------
                                    -3-
Introduction

For the  past  ten years, the EPA  has  been conducting surveillance studies
of  emissions  from  motor  vehicles.   The  test  vehicles  are  procured
randomly from the general  public  and  tested in as-received condition.  In
many cases, the  vehicles are retested after various  maintenance actions,
ranging  from  a  simple  adjustment  to   a  complete  tune-up.   The  data
resulting from these studies are  used for calculations  and projections of
air quality  as well  as in the development of strategies  for  control of
air pollution from mobile sources.

The FY79  Emission Factors  program included 2,042  in-use  passenger  cars.
The testing  was performed  in  six  cities from February,  1979  to  Septem-
ber, 1980.  Prior to  this program, there was  no  formal means of feedback
from the test participants  on  their  feelings  about  the testing and  main-
tenance  actions  performed  on  their  vehicles.  However,  in  four of the
FY79 EF cities, the participants  were asked to complete a short question-
naire  after  their vehicles  were  tested  and they  had  a chance  to  become
reacquainted with them.  This was  refered  to  as  a  "one-week follow-up".
The  "follow-up"  dealt  with  questions  pertaining to  the lab  personnel
efficiency and the  participant's  vehicle performance after being  tested.
The participants were not informed (unless they asked) if their vehicles
had received  maintenance.   Because of  this   fact,  the responses of the
portion  which  did not  receive maintenance was utilized  as  a "control"
group to be compared against the  responses  of  the  group which did receive
maintenance.   This  aided  in  displaying the  psychological  effects  that
many people  displayed  after  their vehicle had  undergone  testing.   Even
though  nothing  was done to  their car,  many  participants felt  that the
performance improved  or deteriorated.  Also included in  this  report are
the results  from a  fifth  city, Los Angeles,   although  it  was not  part of
the FY79 Emission Factors Program.  The  vehicles  tested at this site were
1979 and 1980 3-way catalyst passenger cars.   Any  analysis of the results
from the Los Angeles site should be considered with that fact  in mind.

Design of the Questionnaire

The questionnaire consisted of three  questions  and  a  space  for comments
by the  participants.  A copy  is  attached as Appendix A.   The first  ques-
tion was used  as a  lead-in  to  make  the  questionnaire  appear to   be  a
"check-up"  on  the performance  of  the contractor.   The  second question
dealt  directly  with  the difference  in  the performance  of  the partici-
pant's vehicle after it was  tested.   The  question  allowed  for "no-change"
as well  as  two  degrees  of improvement or deterioration.   The third  ques-
tion asked  if the  participants  were  satisfied  with the  present  perfor-
mance  of  their  vehicle.    A  space   was   also  provided  for  additional
comments.

Although  the  questionnaire  could be  submitted  anonymously,  a  space was
provided  for  participant  to request  the  results of  the tests  on  his
vehicle.

-------
                                    -4-
Survey Results

Overall,  approximately  1,735 questionnaires were  distributed.   Of these,
1,285 were completed and returned  to  us.   This  high (74%) return rate can
be  attributed  to the  simplicity of  the  questionnaire and  the  fact  that
the participants could use  the  questionnaire  in order to receive the test
results  on their vehicle.   Table  1  displays  the return rates  from the
individual sites.  Also  shown  is the  percentage of the returned question-
naires from owners of vehicles which received maintenance.

                                  Table 1
                                     Los
Site:             Louis    D.C.      Angeles   Denver    Houston   Overall

Questionnaires
Issued (est.):       325      325       115       325       645      1735

Total No. Rec'd:     175      286        82       233       509      1285
Return Rate:         54%       88%       71%      71%       79%       74%

Percentage of the
total returned
that received
maintenance:         39%      18%       20%       27%       62%       40%

Following is the response breakdown of the individual questions.

Question  1)   "Were  you  treated  courteously  and  efficiently  by  the
personnel  at  our   contractors   laboratory?".   Since  this  question  was
designed as  merely  a "lead-in" for the questionnaire  its  results are not
displayed  graphically.   However,  over 99%  of  the respondents  answered
affirmatively to this question.

Question 2)   "Do you  feel that  the  performance of  your  vehicle  is  now
different than  when it was  submitted  for testing?"   Based on  the total
responses  received  (both maintenance  and non-maintenance  vehicles),  56%
of the participants  indicated  that  they noticed no change  in  the perfor-
mance  of  their vehicle.    10%   felt   that  their  vehicle's  performance
changed for the worse and the remaining 34% noticed an improvement.

Forty percent of the total questionnaires  returned  were  from owners whose
vehicles had received  maintenance  as part  of  the  test  program.   The
maintenance usually  consisted  of  the  correction  of various maladjustments
and  disablements  and/or a  tuneup  to  manufacturer's  specifications.   Of
the  "maintenance"   group,  42%  felt that  there was  no  change  in  their
vehicles performance,  13%  indicated a change  for  the  worse and  45% felt
that their performance improved.

Of  the  vehicles  which  did  not  receive  maintenance  (60%  of  the  total
questionnaires  received),  65%  relt  there  was no  change,  7%  indicated  a
deterioration in engine performance and 28%  said that  they felt there was
an improvement  in  performance.   These  results are  displayed  graphically
in Figure 1.

-------
                                    -5-
Question  3)   "Are  you  satisfied  with  the present  performance  of  your
vehicle?"  Of the  total  sample (both maintenance and non-maintenance) 79%
indicated  that  they were  satisfied with  the  present  performance,  while
21% were not.

Of the vehicles  that received maintenance, 75%  were  satisfied with their
vehicle's performance while 25% were  not.   Although this is a fairly high
rate  of  dissatisfaction  it  does  not necessarily  indicate that  it  is  a
result of  the  maintenance actions  that  their vehicles  received.   Of the
unsatisfied  group,  58% believed that  there was either  no  change  or that
their car  ran better after the maintenance actions were performed.   This
information  indicates  that the majority of the owners of vehicles  that
received   maintenance   and  were   not   satisfied  with   their  vehicles
performance  felt the same before their vehicle underwent maintenance.

Of  the  vehicles which did not  receive  maintenance,  81%  were satisfied
with  their  vehicle's  present performance, 19% were  not.   The complete
results of question #3 are shown in Figure  2.

Comments Made by Participants

Attached as  Appendix B,  C, D  and  E  are  a collection  of the comments made
by the participants  in this  survey.   They are  unedited and  presented in
an unabridged form.  Each  comment  is  labelled  with the test site,  vehicle
number and basic  information on  the vehicle.  The  comments  were  first
divided  into  two   basic  categories;   those   respondents   whose  vehicles
received  maintenance,  and  those  which   did  not.   They  were  further
subdivided by their  response  to question #3 (whether  they were satisfied
with the present performance  of  their vehicle).  As can be expected, the
group which  was not satisifed with  their present performance were the
most prolific in their  comments.   Occasionally,  the comments would branch
out  into view  points  on  the government,  EPA or  other political areas.
The most prevalent comments were those which dealt with fuel economy.

Conclusion

The  results  of  this  survey  show  that  practically all  participants  felt
that  they were treated   efficiently  by  the   lab personnel.   The  vast
majority  felt  (whether or not their vehicles  received  maintenance)  that
their vehicle displayed either no  change or an improvement in its  perfor-
mance  after  undergoing  testing.   A  greater  percentage  of  the  respon-
dents whose  vehicles received  maintenance felt that there  was an improve-
ment  in  performance  than the owners of  vehicles  not  receiving  mainte-
nance.   Of  the  respondents  that  were  not  satisfied  with  the  present
performance  of  their vehicles after maintenance, over half felt the same
before the maintenance and  testing had  been  performed.   In conclusion,
the  information  from  this   survey  infers  that  most  participants  were
satisfied  with  the  testing  and  the  maintenance  actions  that  their
vehicles received.

-------
                                     -5A-
                                     Figure 1.


         Response Breakdown of Question 92: "Do you feel that  the  performance


       of your vehicle is now different than when it was submitted for  testing?"
              100
           I   8°
           o
           Cb
           oo   60
           ti
        40



        20



         0
i—rei
Much
                                         175 Vehicles tested in St. Louis
                                            1
                                        No
                    Better   Better   Change
r-csa   	

LT         "UCh
Worse    ' Worse
             100 -
           g  30


           o
           Q.
           to  60
           o
           M

           £
       20 -
                                         286 Vehicles tested in Washington D.C.
—
I



1
               "uch   Better   _So      Worse
              Better           Change
                                                          Much

                                                          Worse
j   j
             100 -
           a

           §
           a
           ao
           0
           et
           0
           o
           h
              40-
                     Much

                    Better
                       „ „

                       Be"er
                                         82 Vehicles  tested  in Los Angeles
                                          S
                                        So
                               Change




Vehicles that did not receive maintenance.




Vehicles that did receive maintenance.
                                         ,.

                                         Worse
                                    Much

                                    Worse

-------
             100 -I
              100-1
             g 80

             e
             o
             o»
             o 60'
             u




             c 40-
S,  20




   0J
                                     -SB-
                                Figure  1.  -  (continued)
100 •
g 80 •
c
o
«60 .
01
OS
Percent 1
M *-
> o o
i • i
233 Vehicles tested in

,





^
1 [Vl VS






Y/////A

Much No „ Much
„ _ Better _. Worse „
Better Change Worse
Percent Response
80 -
60 .
40 -
20 -
0 •


§

"uch Better
Better
^\f
•^^~
* •
|
^kl^\r,^^0 k^9k^U J.U
r-S =^
No „ Much
Worse „
Change Worse
                                        1285 Vehicles - All Sites
                                          I
                      Much    „          No

                     Better   Better   Change   Worse
I _ J • Vehicles  that did not receive maintenance.
    » Vehicles that did receive maintenance .

-------
                                          Figure  "K

                   Response Breakdown of Question #3: "Are you satisfied


                     with  the present performance of your vehicle?"
100 •
o 80
a
& 60-
&
% «o.
3
« 20-
0-
100-



•••^


175 St. Louis Vehicles « 80-
CO
ri
V/////////X
0
g- 60.
01
eA
^ 40'
rv, s
^V M
N; s 20.
r^






W-^
3;

286 Washington D.C. Vehicles

153
1
                 Yes       Ho
                                                                 Yes      No
        100
     o)   80
     (0
     g
     o.
     a
     fi
     c
     Ot
     a
     H
         60
         40 -I
         20 H
          0 J

Y/////S//*
                        82 Los Angeles Vehicles
Percent Response
100 i
80-
60 .
40 •
20 •
n .



V////////M
                                              233 Denver Vehicles
                 Yes      No
                                                                Yes
                                                                          No
Percent Response
*-i
ro ** . OH oo o
3000 0 C



\
509 Hoi
j§
100-
 £• O\
3 O O O
tiii





1285 V<
Y/////////A

KX
rl
                 Yes
No
                                                                 Yes      No
{   |  - Vehicles that did not receive maintenance.




     = Vehicles that did receive maintenance.

-------
                                     -5D-

                                 Appendix A



          UNITED STATES ENVIRONMENTAL PROTECTION AGENCY

                         ANN ARBOR. MICHIGAN  48105
                                                                    OFFICE OF
                                                              AIR, NOISE AND RADIATION
Dear Participant:

T'aar.k  you  very n-.uch  for your  participation in  our  vehicle emission  testing
program.  We  are conducting  a follow-up  on this  effort  and would like  your
response to a  few questions on the  program.  These may be  answered after you
have had  a  few  days  to  become reacquainted with  your  vehicle.   You may use
this self-addressed franked envelope to submit your responses.


1.   ''V/ore you treated courteously  and efficiently  by  the  personnel  at our
     contractor's laboratory?"
               Yes
No
2.   "Do you  feel  that the performance  of  your, vehicle is now  different  than
     when it was submitted for testing?"

     No noticeable change  |j

          Slightly better                    Slightly worse
              Much better
    Much worse  |
3.   "Are you satisfied with  the present performance of your vehicle?"
               Yes
No  i
U«  appreciate the  time  you have spent  in completing this questionnaire.   If
you would  like  to receive a  summary  of  the emission results on  your  vehicle,
pIsaacs fill in tVie name and address for mailing in  the space below:
Street:
                            (Please
City, State	Zip 	      Print)

Auv Other Comments?
  -?nti.actor Use:
  est Location               Test Date 	 Run Mo.  	Veh.  No.
                                                                           M   NM

-------
                            -6-
                        Appendix B
   "Comments From  Participants Satisfied With The Present
Performance of Their Vehicle after it Received  Maintenance"

-------
                                    -7-
                                 Section 1
                  Comments Related to Vehicle Performance

    Houston                  5471 - AMC Pacer - 232 CID - IV

"I can hardly  believe it's the same  car.   When I took it  in,  the little
wretch had  no  pick up,  backfired  often and no doubt  emitted  every known
noxious fume.  It  had been tuned up  twice  in  the past year and  spent  so
much time in the  shop that the repairs had become  a regular budget item.
It now purrs,  starts  immediately without  endless  pumping  on the gas pedal
(I have a fairly new  battery)  and  is a reformed citizen of a car.  I wish
I could have your people work on it all the time.   Many thanks."
    Houston                  5472 - AMC Pacer - 258 CID - IV

"The car  ran  much better  after, but  I  had  a  problem with  the  electric
system which they fixed.  And I am very satisfied."


    Houston                  0313 - Chrysler Cordoba - 318 CID - 2V

"My  car  runs  smoother  than  before  I took  the car  out to  your  office.
They found 5 spokes broken out of my hub  cap  that  I  didn't  know about and
I do appreciate  knowing this as  I had not inspected the hub  caps.   I am
very unhappy that  it  was put on  my  car  in the first place.   I have only
driven the car here in  the  city  of Houston and therefore I know I did not
break them."
    St. Louis                9555 - Dodge Aspen - 225 CID-2V

"We seem  to  have  a  slight tappet  sound that we  did not  notice  before.
Were the tappets checked?"
    Los Angeles              9008 - Plymouth Volare - 225 CID - IV

"There  is  a slight  bucking of  the  car  when  running between  35 and  45
mph.   It  had  the bucking  before and  after  the  test.   Is  it  the  smog
control causing this?"


    Houston                  8205 - Plymouth Volare - 225 CID - 2V

"At first, after  the  tune-up  the  car  idle was very rough.   It  seems  that
when the  idle  is rough on  my 1978 Volare, the car will  "pass" pollution
control requirements.   As  a  result there is a "Catch-22"  situation,  the
car with  a  rough idle will pass  pollution requirement,  but will not  ride
as  smoothly, but  this car with a  smooth  idle  might  not  pass.   Also,  the
EPA should make  extremely  strong  recommendations  to  the  Texas Legislature
that pollution  control  should become part of the annual vehicle inspec-
tion requirement.   Texas has no  such  requirement,  but  is  obviously  is
sorely in need  of such a  requirement.   The Texas legislature  is consid-
ering having auto pollution inspection by 1981 or 1982."

-------
                                    -8-
    Washington               8705 - Plymouth Volare - 225 CID - IV

"Your personnel  were most  prompt,  considerate  and  helpful,  particularly
your lady receptionist "Gaye".  Car was  a bit  "balky" when first returned
but I think it was caused by subfreezing weather."
    Houston                  7244 - Dodge Station Wagon - 225 CID - 2V

"Gas mileage  is now 3  miles per gallon  in town less.   I  have corrected
some as of this date."
    Houston                  9082 - Ford Station Wagon - 351 CID - 2V

"The car has better  pick  up and general response.  However,  it  does idle
rougher."


    Washington               9584 - Lincoln Continental - 400 CID - 2V

"The car runs much smoother after the checkup."


    Houston                  8191 - Ford LTD - 351 CID - 2V

"Runs better at regular speed doesn't idle as good on it did."


    Houston                  8192 - Ford LTD2 - 400 CID - 2V

"We more than likely notice a change  for the  better on gas after we drive
it more."


    St. Louis                8694 -Mercury Bobcat - 140 CID - 2V

"Car idles rougher, exhaust stopped smelling for awhile!"


    Houston                  8194 - Mercury Monarch - 250 CID - IV

"A little better gas mileage as far as I can tell at this time."


    Denver                   6786 - Ford Mustang - 171 CID - 2V

"This car was  tuned  up in September  of  1979  and got  poor  mileage after-
wards  (12.2  mph -  city).   The first  check  after this  test  showed (14.4
mph - city).  I am pleased."

-------
                                    -9-
    Houston                  5811 - Ford Mustang - 171 CID - 2V

"We are enthusiastic  about your program.  We didn't  realize  how much the
car could improve!"


    Houston                  5491 - Ford LTD - 351 CID - 2V

"The present problem I am  experiencing  is  gas pedal  sticking.   My car has
more power than it did when it was 1 year old and 26,000 miles."


    Houston                  8172 - Chevrolet Nova - 305 CID - 2V

"There is a slight miss in engine and air conditioner does not work now."


    Denver                   8700 - Oldsmobile Supreme - 305 CID - 2V

"I think that the car runs much better when it is still cold."


    Houston                  8209 - Pontiac LeMans - 231 CID - 2V

"Our car was  fine tuned  before the test and after the test we found that
it is idling too fast to please us."


    Denver                   8708 - Pontiac LeMans - 231 CID - 2V

"Car needed tune-up at time  of testing.  Was scheduled  but delayed until
tested.  Then had tune-up within 5 days.  Now runs good."


    Washington               7729 - Buick Station Wagon - 350  CID - 4V

"I have a  1977  Buick Century Station Wagon - prior  to your testing I was
getting 10 1/2 miles  per  gallon.   Since the testing  - and after  2 tanks
full of gas I have gotten 13 miles per gallon."


    Houston                  7737 - Chevrolet El Camino - 250  CID - IV

"In  general,  satisfied  with performance.   However,  I  drive  a  77  Olds
Delta 88 in a similar manner and get 2-3 miles/gallon more."


    Houston                  6439 - Cadillac Deville  - 500 CID - 4V

"It starts and runs much better, almost hums it  sounds so  good,  but I had
hoped to get some improved mileage."

-------
                                    -10-
    Houston                  6454 - Oldsmobile Cutlass - 350 CID - 4V

"I was  told that a  major tune up  was  performed on my  car.   Indications
are that  the  miles  per  gallon have significantly  increased,  however,  on
rare occasions the car  seems  to choke  on acceleration before it is warmed
up.  To date this has not caused me any problems and I  am  happy with the
results."
    Houston                  6461 - Pontiac Grand Prix - 400 CID - 4V

"I was very impressed with the program.  My car runs 100% better."


    Houston                  5831 - Chevrolet Malibu - 305 CID - 2V

"Car idles rougher now - before it idled better and very smooth."


    Houston                  5836 - Chevrolet Impala - 400 CID - 4V

"Engine runs rougher than before, but gas mileage is somewhat better."


    Houston                  8718 - Datsun 510 - 119 CID - 2V

"There is a little difference,  but  I  do not know if  its  better  or worse.
This depends upon whether the gas mileage is increased or not."


    Houston                  7268 - Datsun 810 - 146 CID - FI

"Never stalled before -  now  has stalled when both accelerating and decel-
erating with  air  cond.   on.   Hazardous  in traffic.   Idling  speed appears
normal though."


    Houston                  6463 - Honda Civic - 76 CID - 2V

"The better gas mileage my car is getting is wonderful."


    Denver                   8713 - Toyota Corolla.- 71 CID - 2V

"Would it be  conclusive  from the  tests  that the manufacturers recommenda-
tions  for  tune up at  24,000 miles is  erroneous?  My mileage  after  your
ATL work went from between 28-29 miles  per  gallon  to 29.8  to  31.48,  but
the engine runs rough  after  it is warmed  up.   In situations,  during snow
storms, driving  to and  from work where it is  stop  and go  an a  lot  of
standing and  idling and  the  accelerating there  is a definite faltering as
though it is not getting enough gas through the carburetor."

-------
                                    -11-
                                 Section 2
                 Comments Unrelated to Vehicle Performance

    Denver                   9610 - Plymouth Volare - 318 CID - 2V

"Sorry to be so late in replying.  Have been on vacation."


    St. Louis                8677 - Chrysler New Yorker - 400 CID -4V

"Vehicle had tune up  approximately  two months prior to  your  test.   Thank
you for your time and consideration."


    Houston                  8206 - Plymouth Fury - 318 CID - 2V

"The  people  who  tested  my  car  were  very  nice and explained  everything
very carefully which is unusual these days."


    Houston                  7743 - Chrysler Newport - 400 CID - 4V

"Yes,  we would  appreciate  the results and  any  recommendations  they might
indicate.  Does the test calculate mileage efficiency?"


    Houston                  5478 - Dodge Monaco - 360 CID - 2V

"Your people did  their  very best to  improve  the  anti-pollution equipment
and mpg  on my  car.   And  I  sincerely appreciate  their  extra  efforts  to
adhere to our agreement  to  furnish  a full tank of fuel upon return of car
to me."


    Denver                   5819 - Plymouth Fury - 318 CID - 2V

"The above questions do not  apply since  I was informed nothing whatsoever
was done  to my  vehicle  except for  testing the exhaust emitted  from the
tail pipe.  No tune-up, no adjustments, nothing."


    Houston                  0349 - Ford Fiesta - 98 CID - 2V

"I would greatly appreciate a copy of the test results."


    Houston                  0303 - Ford Mustang - 140 CID - 2V

"People were very courteous."


    Houston                  0302 - Ford Mustang - 255 CID - 2V

"Would like record of what was done to my car, as it is under warranty."

-------
                                    -12-
    Denver                   9582 - Ford Fairmont - 302 CID - 2V

"I would  appreciate receiving  the  report  on  above and will  arrange any
charges necessary."
    Denver                   9591 - Mercury XR7 - 351 CID - 2V

"I smelled gas when  I  had  the  heater on at a stop.  Before I  took  it in.
Now it hasn't showed up yet."
    Houston                  6428 - Ford Elite - 351 CID - 2V

"Everyone I came in contact with were very polite and businesslike."


    Houston                  6426 - Ford Granada - 302 CID - 2V

"Glad to help with  this  project.   Your  personnel were extremely courteous
and attentative."


    Houston                  8693 - Lincoln Mark 5 - 460 CID - 4V

"My odometer reading  showed  an increase of 125  miles  during  the testing.
Is this normal?   Even though my fuel gauge pointer  indicater nearly full
when I  picked  up my  car the  "mileage  fuel  gauge"  read 263  miles  left.
When really  full it reads 330 miles.   Therefore the  fuel  economy survey
which I am  preparing  will not  be  correct.  My  tank  was 3/4  full  when  I
took it in  - I  don't  see how  they could have  put in  20 gallons and still
be about 3  gallons  from full.  I  took  my car  in on Friday  and  was told
that  it would  be  ready  on  Tuesday.   I  was  not  able  to  get  it  until
Wednesday (not ready)."


    Washington               8693 - Lincoln Continental - 460 CID - 4V

"I had  to bring  my  auto  back an extra  time (75  miles  round  trip) because
they  forgot  to   check  and  readjust the idle.   I think  your  mechanic  set
the idle a bit too low."


    Houston                  8697 - Mercury Monarch  - 302 CID - 2V

"Your personnel  were  exceptionally pleasant  and satisfactory.   I commend
the project and  the manner in which it  was handled locally."
                                           0

    St.  Louis                7747 -Ford Granada - 205 CID - IV

"Glad to be able to help your program by the  loan of my car."

-------
                                    -13-
    St. Louis                6789 - Ford Station Wagon - 400 CID - 2V

"Last  year  two of  my  cars  were  tested  - this  year one  was  re-tested.
From my  point  of view  participation is  great!   I hope  all three  of  my
cars will be needed/selected next year."


    Houston                  0287 - Chevrolet Caprice - 305 CID - 4V

"Was delayed receiving  rental  unit and my auto was  delayed 45  minutes  of
appointed time of pickup."


    Houston                  0279 - Chevrolet Citation - 173 CID - 2V

"Very courteous personnel."


    Washington               0784 -Chevrolet Monza - 151 CID - 2V

"Nothing but  favorable  for  your courteous, knowledgeable,  compassionate
and helpful employees that I came in contact with."


    Houston                  9014 - Buick Electra - 403 CID - 4V

"Have  not  driven  the car enough  to  know if  it  is performing  ok.   Will
advise if we experience  any problems in a reasonable time of 30 days."


    Washington               9509 - Buick LeSabre - 301 CID - 2V

"My car was run 127 miles during the testing."


    Washington               9527 - Chevrolet Malibu - 200 CID - 2V

"Please  be  advised  that   this  auto  was  returned  to  the  dealership  on
1/15/80  to  be  checked  out  as  it was not  performing as  it  should.   They
kept the car for two  days but  did  not correct the problem.  What  can one
do about this  kind  of or should I  say,  lack of service?  This  is  why  we
were willing to cooperate with the laboratory testing."


    Houston                  9028 -Chevrolet Malibu - 267 CID -  2V

"An excellent program."


    Denver                   9619 - Pontiac Grand Prix - 301 CID - 2V

"It was  my  understanding  the  car would  be  needed for  only 2  days.   It

-------
                                    -14-
brought it in Feb. 6  and  picked it up Feb. 16, a total  of  10 days!   They
were  going to  keep  it  until  Feb.  18,  but  I insisted  it  be  ready  the
16th.  Couldn't see any reason they'd need it a second weekend."


    Denver                   8657 - Buick Electra - 350 CID - 4V

"After  asking  a  simple  question  about  limits of  liability,  your  front
secretary, I think her name was Susy,  got  very upset, was discourteous in
her response and  told me it was none  of my business.   Your  outfit  would
be better off with her attitude."


    Washington               8652 - Buick Station Wagon - 231 CID - 2V

"None of my cars have ever met the EPA gas economy rating."


    Houston                  8387 - Cadillac Deville - 425 CID - 4V

"I was  under  the  impression that  those  cars  selected to be  tested  would
be given  a complete  check up:  not just  emission related.   I  told  the
woman the  oil  and filters  were overdue to  be changed  and this  was  not
done, one  headlight  was  loose and  this  was  not fixed.  I do  not know if
the wheel alignment and tires were  checked.   I thought by keeping the car
7 days  everything  under  the hood would be checked  out - now I don't know
exactly what  was  done  and I  would like  this information.   I  know  the
emission  system  was  your  major concern  but  the  impression is  that  the
whole car will be checked out."


    Houston                  8170 - Chevrolet Camaro - 305 CID - 2V

"They even fixed a window that wouldn't roll up properly.  Great!"


    Houston                  8668 - Chevrolet Camaro - 250 CID - IV

"Vehicle had broke spark plugs  when  it went  in, and  had  same  spark  plugs
when it came out."


    St.  Louis                 8660 - Chevrolet Chevette - 98 CID -IV

"There was oil all over  fender  and hood. "Karen" offered  to  have someone
clean it but we didn't have time."


    Denver                   8671 - Chevrolet El Camino - 350 CID - 4V

"I had to adjust the  choke  on  this car at  the time of  purchase.   On most
autos the choke never opens in  cold  weather  like  10°  to 15° temp outdoors
- I could drive 20 miles  and the choke was  still closed."

-------
                                    -15-
    Houston                  8666 - Chevrolet Malibu - 305 CID - 2V

"You went  a  long toward solving my  problem thay probably worried me most
since  buying this  car new  -  daily  breathing  of dangerous  fumes  in  a
closed space that I must use (few buses in Houston)."


    Houston                  8669 - Chevrolet Nova - 250 CID - IV

"Thank you for  the opportunity of participating  in  this program.   It was
a very pleasant experience."


    Houston                  8672 - Chevrolet Station Wagon - 305 CID - 2V

"Enjoyed this experience!  Thanks for the invitation to participate."


    St. Louis                8663 - Chevrolet Station Wagon - 151 CID-2V

"A  little monitoring  of  the  cars  given  for  participants'  use  is  in
order.   The  rental car  I  received  (a  1980 AMC  Concord)  did not  have  a
front  license  plate  (which  is  required  in Missouri,  a  2-plate  state).
Also—and  this  is  strictly subjective—the radio  in that  car  was  so full
of  static  and  noise it was  almost unusable.   I  realize  this  is  subjec-
tive, but other than that,  I was treated very well."


    Houston                  8202 - Oldsmobile Supreme - 305 CID - 4V

"I  would  like  a  list  of  things  replaced and  work  done on my  car (i.e.
tune up, spark plugs, etc.) if possible."


    Houston                  8398 - Pontiac Grand Prix - 301 CID - 4V

"Appreciated the gas and car being provided as well as tune up."


    Houston                  7238 - Chevrolet Camaro - 350 CID - 4V

"Still have  not received  savings  bond as  promised for  participation  in
testing."


    Houston                  7232 - Chevrolet Chevette - 98 CID - IV

"Everyone  at the Houston based  office  were more  than helpful  and nice.
(we only  need  more people like  them.)   We had a  little  problem with our
A.C. when we got the car back.   But  they were more in  helpful  in  helping
us get it fixed again."

-------
                                    -16-


    Houston                  7408 - Chevrolet Impala - 305 CID - 2V

"The services were excellent!  The staff was overly kind and courteous!"


    Washington               7758 - Oldsmobile 98 - 350 CID - 4V

"Why don't you  automatically mail this information out!   I  can't  imagine
anyone not being interested in receiving this information."


    Houston                  7255 - Oldsmobile Cutlass - 231 CID -  2V

"Why not  explain what  changes  if  any the  results  of  these  tests  will
create?"


    Houston                  7758 - Oldsmobile Royale - 350 CID - 4V

"Suggest  that   participants  be  advised  as  to  what  corrective  actions
should be taken if tests show that emissions are too high."


    Houston                  6435 - Buick Regal - 231 CID - 2V

"Valuable service to continue because  it makes people aware  of the condi-
tion of car."


    St. Louis                6779 - Chevrolet Monza - 140 CID - 2V

"Enjoyed participating - would be happy to help again in the future."


    Houston                  6443 - Chevrolet Nova - 305 CID - 2V

"After the first fill up of gas  I rebuilt  my carburetor  which really made
it do better."

    Houston                  6779 - Chevrolet Vega - 140 CID - 2V

"Needs to demand a better quality rent vehicles.   The original one I used
stalled and  delayed  me 3 hours,  before  a replacement was  furnished.   It
was an old clunker w/30,000 miles."


    Houston                  6452 - Chevrolet Station Wagon - 400 CID - 4V

"I'm still trying to find 2 matching hub caps."


    Houston                  6453 - Oldsmobile Cutlass - 260 CID -  2V

"The day after I got my car back, the  engine heated up.   There was a leak

-------
                                    -17-
in  the  radiator,  which  I  wonder  if  the  service  people  should  have
noticed.  This cost  $80  to  have repaired.   Two  days  later,  all the water
(and  anti-freeze)  from  the  radiator,  leaked into  the  car,  soaking  the
carpeting  in  the  front  and  back  seats,  due  to  another  leak  in  the
heater.   This  cost  over  $200  to  repair,  plus  we  had  to  take  all  the
carpeting  out  and  clean  it.    It  seemed  strange  to  me  that  all  this
happened just after getting my vehicle back."


    Houston                  6792 - Oldsmobile Royale - 350 CID - 4V

"Apparently testing is accomplished after  placing  super  unleaded gasoline
in  tank.   Are  there  any  published guidelines reflecting  measurable  long
term  benefits  from using the  super  grade  continuously, or  periodically;
or how often beneficial."
    Denver                   6796 - Pontiac Grand Prix - 400 CID - 2V

"Haven't had  a  chance to  check  gas mileage yet.   Would be able  to  tell
you much better  after check -  was getting pretty  fair  mileage  but  would
like to see improvement!"
    Houston                  6462 - Pontiac Grand Prix - 400 CID - 4V

"The water pump was  leaking  badly  when I got home with my  car  and  had to
be replaced the next day."
    Houston                  6795 - Pontiac Grand Prix - 400 CID - 4V

"I notice  many rattles  inside  the  car  that  were not  there  before,  as
though the car loosened up."


    Houston                  5802 - Buick Skyhawk - 231 CID - 2V

The person, Kim,  in  your office here  is  very  efficient and  very person-
able.   I  had  nothing  to do with  the other employees  and they  could  be
just as good as she - but I know she is really good!"


    Denver                   5821 - Pontiac Catalina - 400 CID - 2V

"Your  contractors have always  been thorough and  quick to return  the  car
in good order."


    Houston                  8217 - Datsun B210 - 85 CID - 2V

"I enjoyed participating."

-------
                                    -18-


    Houston                  8717 - Datsun B210 - 85 CID - 2V

"If you did any MPG tests, I'd like those test results."


    Houston                  6464 - Datsun B210 - 85 CID - 2V

"You  have  very  competent,  professional,  and  pleasant  personnel  in  the
phase of this project which  deals  directly  with the public.   Very unusual
for an "impersonal government program"  which is the image most government
agencies have, that I have dealt with."


    Houston                  5847 - Fiat Spider - 107 CID - 2V

"The  air  pump installed  by  the lab  has fallen  apart  after  1400  miles.
The thermo  electric  switch  for  the  fan  is  defective and has  caused  the
engine to overhead dangerously.   I have not yet  determined  if the  engine
is damaged."


    St. Louis                9628 -Toyota Celica - 134 CID -2V

"The  leaner car I was  given  was  not  in  satisfactory  condition!   No inte-
rior  dome  light,  engine rattle, hesitation  on corners, no  owners  manual
or directions for changing flat tire."


    St. Louis                8714 - Toyota Corolla - 97 CID - 2V

"The  EPA mileage  on  my car was  listed  38 HWY - 28 city  and 32 combined.
I  don't  get  near  this  figure  -  in  winter  it is 20  mpg  and  sometines
lower.  If the EPA can't  find  a  more  realistic way to test  the  cars then
why do  they  bother.   They give  you figures which you think  are  at least
close and they end up out of the ballpark."


    Washington               8713 - Toyota Corolla - 71 CID - 2V

"Inspite of my answer  to #1 above  I  was disappointed to  find  my antenna
was broken.  After much discussion  I  was reimbursed for its  repair.  Also
the contractor could not  explain why my car had  logged  approximately  65
miles during the  test period."


    Houston                  7271 - Toyota Corolla - 97 CID - 2V

"A lot of people go  through  the  program  for  those  $50  certificates.  And
one feels disinchanted  when  told after the  test  that it  will take  4 to 6
weeks.  My comment is that people should be told of this ahead of time."

-------
                                    -19-
    Houston                  6467 - Toyota Corolla - 97 CID - 2V

"I  think  this  is  an  extremely  worth-while  program and  would  like  to
mention  particularly  the very  pleasant and  helpful  young ladies  at the
West Memorial Park Office, who couldn't have been nicer!"
    Houston                  5852 - Toyota Corolla - 96 CID - 2V

"If you  ever do these tests  again  and would like to  use  this  car again,
just  let  me know.   I enjoy  knowing  my  car is  okay  and  participate  in
government programs where I can be of assistance."


    Houston                  9140 - Volkswagen Rabbit - 89 CID - FI

"My car was  physically abused  while  it was being tested.  It was returned
to  me with  the emergency  brake  broken  and  the muffler hanger  clamps
broken.  The contractor  repaired the damage but  the heat  shield vibrated
excessively  after  the damage was repaired.   I  had the  heat  shield fixed
at my  own expense since  I  was tired  of taking it back.   I  returned the
car twice in an attempt to get it fixed properly.

In addition  to  the physical damage the  inside  of my  car was  covered with
oil or  grease.   The  carpet,  seat  cushions  and  doors  were very  oily and
greasy from  the contractors  greasy oily  workmen getting inside  with their
dirty clothes.  The outside  of the  car had  a tar like substance covering
the paint and windows.   It  took  me  four hours to clean up my car after it
was returned.

I  regret  that  I  agreed  to  let  my car  be used  for  testing  and  I would
never do  it  again.   I have  warned  as many  of  my friends  as  possible  so
they will not make the same mistake I did."
    Houston                  8223 - Volkswagen Dasher - 97 CID - FI

"The reason  for  the delay in mailing this  is  that when  I got my car back
it had  (has) a loud squeek in the front end  suspension.   The dealer said
that the  control arm  bushings  must have  gotten wet.   The  problem still
exists, anonyingly.  Also  the car does not  idle  very well but  that  is  a
minor tune up problem.   The  testing  center was told  about the problem but
I really don't know what to do about it."
    St. Louis                5813 - Ford Torino - 351 CID - 2V

"Wish  to  continue cooperating  and participating with  the U.S.  Environ-
mental Protection Agency.  Please permit me to do so."
    Houston                  0358 - Ford LTD - 302 CID - 2V

"Leaner car was  in  very bad shape.   I  reported  this  to your contract lab
people."

-------
                        -20-
                     Appendix C

"Participants not Satisfied With Present Performance
of their Vehicle after it had Received Maintenance"

-------
                                    -21-
                                 Section 1
               Comments  Related  to  Performance of the Vehicle

    Los Angeles            0009 - Plymouth Volare - 225 CID - IV

"The reason the car was worse was  due to the  computer  program and carbu-
retor in our  Plymouth.   The computer system  was outdated and replaced by
AESi, and the  carburetor was faulty.  AESi  arranged with Chrysler to have
a new one installed.  AESi was kind and pleasant."
    St. Louis              9605 - Plymouth Horizon - 105 CID - 2V

"The  gas  mileage  did  improve  a  little  but  for  this  size of  engine  it
should be at least 24 miles per gallon rather than 17 miles per gallon."


    Houston                9108 - Plymouth Volare - 225 CID - 2V

"Car vibrates at idle,  car stalls several times after cold start."


    Houston                8179 - Dodge Aspen - 225 CID - 2V

"Excellent personnel -  explained  reason performance had decreased  - very
pleased with treatment."


    St. Louis              8705 - Plymouth Volare - 225 CID - 2V

"My car  seems  to be using  more gas  than  when it was  set before,  but  I
have  been  doing more  city  driving  than highway.   I  can  tell  more next
week when I go back to work."


    Washington             8680 - Dodge Station Wagon - 318 CID - 2V

"My  vehicle  was  1000  miles  out  of  a  $80.00  tune-up   from  a  factory
dealer.  It  did not pass the  tests.   It was adjusted by  your  people and
then  it  passed.   Up to  6000  miles  I  averaged  about EPA  advertised.   At
8000,  I had  the tune up  and 9000  your tests.   I was 6 mpg less at tune-up
and approximately  same  now  therefore, although you  have helped  the emis-
sions  you  have not  helped  another  major  problem of fuel  usage.   As  a
government agency I think your goal should be both."


    Houston                8705 - Plymouth Station Wagon -  225 CID - 2V

"The  car  seems  to be  slightly more  efficient  in  gas consumption  but  it
also  seems   less  responsive.   This  causes  apprehensions  when  filtering
into  traffic on freeways, or  when having to cross  roads  in the  face  on
oncoming traffic (e.g.  making  turns),  no longer "runs on"  after the igni-
tion has been turned off."

-------
                                    -22-
    Houston                6418 - Chrysler Cordoba - 400 CID - 4V

"MPG prior to program - 13.5 to 14.2
MPG after program  - 11.4  VERY UNHAPPY!!!! with  results  of your program.
You might be protecting the environment,  but  what are  you doing to energy
conservation?"
    Los Angeles            0046 - Ford Mustang - 200 CID - IV


"Had averaged  19.8 mpg for  the  first 2090  miles  prior to  your service.
Am now averaging 17.0 mpg after your service.  Why?"


    Denver                 9586 - Mercury Zephyr - 200 CID - IV

"First  trips  immediately  following  testing,  motor  kept   running  after
turning off  ignition.  Also  car  is idling very  rough  - weather condition
exhausted before testing  -  my car was tuned up  5  weeks prior to testing.
This car has always had poor fuel economy and sluggish performance."


    St. Louis              8684 - Ford Granada - 250 CID - IV

"Very  disappointed in  the   gas  mileage.  Only  get  about  13 miles  per
gallon in traffic and 17 miles per gallon on the highway."


    Houston                8186 - Ford Thunderbird - 302 CID - 2V

"I don't  know  exactly what  was  done to my  car, but  it doesn't  run very
good now.  It idles rough and it has no  pick-up, like  it did'before.  So,
thanks for nothing!"


    Houston                8193 - Lincoln Mark 5 - 302 CID - 4V

"My car was returned for 2nd time.  Now running  in good order."


    St. Louis              8696 - Mercury Cougar - 351 CID - 2V

"Engine dies constantly;  especially when turning corners."


    Washington             8696 - Mercury Cougar - 351 CID - 2V

"I check no: concerning performance of my car, because I have a hard time
getting it tuned up like  I  would  like  to have it.   Please send me mileage
my car is getting  on  gas.   If  you can recommend anything my car  needs,  I
would appreciate it."

-------
                                    -23-
    Houston                7248 - Ford Granada - 302 CID - 2V

"Used  to  get 20  mpg on  trip  before 1800 miles  - (Still bad  idle after
your check.)  Can you tell me what's  wrong?"
    Houston                7249 - Ford Granada - 302 CID - 2V

"It idles  much  too  slow  to the  point  of  shaking  me and  my passengers.
This was  from the time I  left the  testing site up until  now.   It stops
often.  It  is noisy when  backing up, waiting  for traffic  signals,  stop
signs, etc.   Since  I do not keep a  record  of miles  per  gallon,  I have no
idea if there is any change in th gas mileage."


    Houston                7753 - Mercury Cougar - 351 CID - 2V

"I have noticed a large difference  in gas  mileage!   Please let  me  know
what  I can  do  to  help this!   Your  personnel were  very  efficient  and
courteous."
    Houston                6428 - Ford Elite - 351 CID - 2V

"My  gas  mileage  is very  poor  since your  adjustments.   I thought  the
object was  to  improve  my mileage.  Previously,  I  averaged between 14 and
15 mpg.  Now my average  is  10 to 11 mpg.  Please  do  something  to improve
my situtaiton."


    Houston                6432 - Ford LTD - 400 CID - 2V

"Seems to shudder badly when idling."


    Houston                6790 - Mercury Monarch - 250 CID - IV

"Last year  the results you  came up with, RE:  miles  per  gallon  were way
over what  I really get.   I kept  good  records  and  our figures don't agree
at all."


    Houston                5487 - Ford Granada - 351 CID - 2V

"Car was dirty when I got it back.  Hesitates when you accelerate."


    Los Angeles            0032 - Chevrolet Chevette - 98 CID - 2V

"Automatic  shift  very poor  -  shifts  all  over the  place.   Shifts  very
rough and  sometines won't  go into second  gear until 42  miles  per hour,
then it goes shift  shift  fast and jerky into high.   (On  freeway  going 55
mph, all of a  sudden it  goes shift shift and frightens me).   Just had oil

-------
                                    -24-
changed and transmission  checked  and  B&B Chevrolet always says it's fine,
but I  complained  about light (check  engine)  going on constantly and heat
coming in floor board  by  feet,  never  can drive this  car  without air con-
ditioner on -  the most frightening experience  of  my  life with this car -
I drove off my daughter's driveway into the  curved street,  my car killed
and the steering  wheel  locked,  and I  almost drove into a ditch - next day
I brought  it  into B&B  Chevrolet  to  tell  the story,  and  according  to  my
understanding, they  all (steering wheel)  lock  when motor kills,  so they
idled  the car  faster,  then the timing  was all off;  sounded terrible  and
the check  engine  light still  came on,  and  stayed on,  hot  feet,  etc.   I
was very discouraged.  When AESi  contacted me,  I  said, ."Sir, you wouldn't
even want my  car as  too  many things  aren't  operating  correctly".  Well,
they still needed Chevrolet's  so I brought  it  in  and I was  so  glad they
were  able  to  take  care  of  many of  the  problems,  especially  a  free
wheeling steering wheel.   However, it  took several smog  tests  before  it
passed.  They  also  connected a  cable,  which was  never  connected.   I  was
hoping to  take my new Chevette  to  the mountains,  but  I never  will;  I
still  have the fear of my steering wheel  locking  again,  and on corners,
and my automatic  transmission  giving  out - also smell  inside and  outside
very very sickening.  AESi loaned me  a 1980 Toyota Corolla and I couldn't
believe I was driving a 4  cylinder car  like mine - it shifted so smoothly
you couldn't even hear it go into gear.   Excellent pick  up  - I  felt like
I  was driving a Cadillac.   Good  gas  mileage.   (Windows very  easily
opened.   On   Chevette  very hard to  operate).   Also   first day  I  had
Chevette,  I opened Hatchback and it never  would  close.   I had  to  have a
new latch replaced,  broken.   Two weeks my  left signal  light went  out  and
on freeway,  "check engine  light" went on all  the time and stayed on and I
got off freeway checked oil transmission  fluid, water,  etc. I thought  by
now my car  would shift more  smoothly, after going  over  3500 miles,  but
gas mileage  got   worse.   Yesterday went to  Pamona,  and car  would  not  go
faster than 45 mph,  never had  this happen before,  everyone  passing  me  up
and finally  it shifted and  I  was able to  go 55 mph.   Sometimes shifting
is better  than other  days,  but  always very rough  -  again,  to  drive  a
Chevette,  you  must  be very  calm  and  patient.   I  love  the looks of  a
Chevette - the hatchback, the interior,  the  color beige.   I  have always
thought that  they were the  best  buy  for the money, but  I've just bought
my  last  one,  unless  they  can   compare  to  the   performance  of  foreign
models.  I  always felt we must  buy  our American  made  cars  to give  our
American men jobs, but  I  feel  differently  about this now.   I  only wish I
would  have   tried out  a  few  small  cars  first,   before purchasing  the
Chevette.   Next time I will choose more wisely.    I  also noticed  when I
first  got my  car  back from AESi, my  gas mileage was  better, now it seems
it's getting poorer.  Three  older ladies,  74 to 89 years  old, want  me  to
drive  to Lake  Havasu in  October,  a 450 mile trip approximately.   I need
someone other  then B&B to tell me  it's safe to do  so,  and  I'll  have  no
problems.    I'm  a  fairly  young  widow,   and  all  these  ladies  are  my
responsibility.   We  travel miles  and  miles of  desert without meeting  too
many cars.   I'm thinking twice, and wondering if it's safe to do so."


    Houston                9021 - Chevrolet Chevette - 98 CID - IV

"In reference  to  my  no answer,  the  idle has  been  set too high  and  the
motor  roared and  continued after  key  was turned off.   Now it  seems  to  be
set too low and stalls at  times when air conditioning is on."

-------
                                    -25-
    Houston                8152 - Buick Century - 231 CID - 2V

"Since the  test,  my car stalls occasionally  after  start up.   It also has
a  lope  or  roll  when  idle.   The  acceleration seemed  to  hesitate.   The
mileage has  not  improved - I have  kept  records  since I purchased the car
new."
    Houston                8154 - Buick Regal - 231 CID - 2V

"#3:   "I've  not  been pleased  with  my  vehicle's engine  performance  for
sometime.  I doubt that your contractor caused any additional problems."


    Houston                8171 - Chevrolet Camaro - 305 CID - 2V

"It uses more  oil than it did  before,  and the air conditioner fans seems
to be rubbing or dragging."


    St. Louis              8665 - Chevrolet Monza - 196 CID - 2V

"Since  the  test, I  have  removed  the  catalytic  converter.   The  car  now
runs 100% better.  I  feel  the  back pressure of the converter has a lot to
do with  the  performance  of the  engine.   Will install  converter  when  car
is to be sold."


    Washington             8709 - Pontiac LeMans - 231 CID - 2V

"When vehicle was  returned,  it  idled  roughly and stumbled  and  surged on
acceleration.  Investigation by  owner  revealed that  timing was set incor-
rectly.  Resetting timing  to that  specified  by manufacturer  resulted in
performance comparable to that experienced before testing."


    St. Louis              6784 - Chevrolet Station Wagon - 400 CID - 4V

"The  car runs well  when  it  is warm,  but does  not  run well when first
started in cold weather and the fast idle does not work."


    Denver                 5805 - Chevrolet Malibu - 350 CID - 2V

"When I  turn  it  off, it seems  to  diesel  every time.   I also  lost  one of
my hub  caps when  driving home  from  ATL.   Luckily no damage was  done.
They should have checked more closely.


    Houston                5832 - Chevrolet Monte Carlo - 350 CID - 2V

"I didn't  answer #3  because  I'm  having  trouble with  the car  starting

-------
                                    -26-
sometimes.  But the mechanic  turned  the idle up for  the  time being.  The
people that kept the car were very nice to me."
    Houston                5828 - Chevrolet Nova - 250 CID - IV

"Still get extremely  poor gas mileage.  I never  have received good mile-
age, even when car was  brand  new.   Average city is  12-13  mpg,  not around
17 to 20 as I think it should be for a Chevy Nova."
    Houston                5829 - Chevrolet Nova - 350 CID - 2V

"Engine runs a little rougher now."


    Houston                5838 - Oldsmobile Omega - 260 CID - 2V

"#3 Question  The idle was set too low.  Keeps dying at idle."


    Houston                5846 - Pontiac Station Wagon - 400 CID - 4V

"Both highway  and city gas mileage  lower.   Vehicle is  sluggish  since it
was tested.  It idles  rough  and  is hesitant to  start  moving forward when
gas pedal is pressed after stopping.   No complaints about the performance
when  I  submitted  vehicle  for test.    Now  I have  switched to 92  octane,
performance is improved somewhat.  Hard  to  start in a.m.   Dies-out before
warm.   Does   poor   vehicle   performance  go  with  complying  with  EPA
standards?  I got better gas mileage before your tuneup?"


    Houston                8224 - Subaru GF - 97 CID - 2V

"My car  is  still backfiring  on  occasion.   When I picked  up  my  car,  the
door was  sprung,  so I took  it back to  them.   The mechanic  oiled  it  and
sent me on  my  way.   The door  is  still hard to  open and  shut.  They will
never use my car for testing again."


    St. Louis              7773 - Toyota Corolla - 134 CID - 2V

"The mileage,  at  17 mpg was what  I  thought  was below average for  a sub-
compact.  Since the adjustments, however,  I'm  lucky to get  14 or  15.   I
could be driving a Cadillac!"


    Houston                7275 - Volkswagen Rabbit - 97 CID - FI

"There are sounds coming from  under the  gear  shift  and a ticking  sound on
the right  hand side of  the dash  (under hood)   that wasn't  there  before.
When I brought my car  I  put  it in the garage and didn't  try  to drive  for
2 days.  When  I tried  to  start it it wouldn't start.  Checked battery and
it was completely dry.  Filled it and it (car)  started.   The noise under

-------
                                    -27-
the gear  shift  is deep  and  vibrating.  It  comes  and goes.  So  does  the
clicking sound.   I cannot  identify where  it's  coming from.   As  far as the
tune-up is concerned - I believe  the  car feels better than  it  did.   It's
tight  and  smooth  except  for  these  alarming  sounds everything  is  fine.
Thank  you  for  your selecting  my car  and  let me  compliment you  on  your
selection of personnel."

-------
                                    -28-
                                 Section 2
                Comments not Related to Vehicle Performance

    Houston                9105 - Plymouth Champ - 86 CID - 2V


My car's  front  tire has  less  than 10  Ibs.  pressure  in  it when  I  drove
away after testing.  Hope you  can  clean up Houston's air with this infor-
mation."
    Denver                 8705 - Plymouth Station Wagon - 225 CID - 2V

"Overall  I  am  satisfied  with  this  car,  but  after  dealing  with  two
Chrysler dealers,  one  in Wichita,  KS, I have  decided without doubt their
sales tactics  and  customer service/auto maintenance  are  deplorable.   I'm
happy this car is  no  longer  under  warranty for these very reasons.  Thank
you for your time."


    Houston                7260 - Plymouth Station Wagon - 318 CID - 2V

"Have never received the miles/gallon as they stated I would."


    Houston                6413 - Plymouth Station Wagon - 225 CID - IV

"Thought they would reduce knock when they tuned it up?"


    Houston                6415 - Plymouth Valiant - 225 CID - IV

"Now I am having trouble getting the driver's door open."


    Houston                5810 - Dodge Dart - 318 CID - 2V

"Starting  in  March 1980,  plug started to foul up.   New wires and  plug
wires were installed.   Noticed no improvement."


    Houston                0301 - Ford Thunderbird - 225 CID - 2V

"Yes, Ford made  it, but  the Government is  mostly  to blame  for my car's
poor  performance.   Why  can't  the  EPA be  smart  enough  to  clean  up  our
environment  without ruining million  of   autos?   Because the  Government
never does  anything but burden  its citizens.   I resent  it  and I resent
idiots like Ralph Nader.  Just wait until Nov.  4.   REAGAN!"


    Houston                0307 - Mercury Capri - 200 CID - IV

"You have  misrepresented  your  agreement!   My car was  returned  to  me  with
a very  low oil  level  approximately 2-3 quarts in  the crankcase  and  oil
filter."

-------
                                    -29-
    St. Louis              9570 - Ford Pinto Station Wagon - 140 CID - 2V

"I was  very happy with  the  performance  of  my Pinto  until I  drove  the
Citation  given  to  me while  they were  testing  it.   The  Citation is  a
better car all the way around."
    Houston                9059 - Ford Pinto - 140 CID - 2V

"Mechanic left grease smudges on fenders and hood."


    Houston                9091 - Mercury XR7 - 351 CID - 2V

"The car was not  full  completely when we got it back.  It is hard to fill
up.  The vent  pipe must be  stopped up  -  the  last three gallons  must  be
put in real slow."


    Houston                8685 - Ford Fairmont - 200 CID - IV

"Everytime I start up my car and accelerate  for  the  first  time it makes a
noise as if a belt is loose.  I have not had it checked yet."


    St. Louis              8689 - Ford LTD 2 - 302 CID - 2V

"The people were very pleasant and helpful.  I enjoyed dealing with them."


    Houston                7246 - Ford Pinto - 140 CID - 2V

"I  feel  my  vehicle was  in  excellent condition  upon  volunteering for the
testing program.  On the 7th day after  the testing I  encountered a busted
timing belt,  plus  the  expenses of towing, labor  and parts  to replace.
Apparently the test center  did  not  use  very effective, experienced,  effi-
cient nor qualified mechanics."


    Houston                7751 - Ford LTD - 351 CID - 2V

"This  1977  LTD has never performed properly and no matter  what was done
little or no results was noticed."


    Houston                9019 - Chevrolet Chevette - 98 CID - IV

"Question #3 is  not your fault.  I complained to Chevrolet  about vibra-
tion since I owned the car."

-------
                                    -30-
    Denver                 9593 - Oldsmobile Starfire - 151 CID - 2V

"I do  love the  car,  but have  had too many  trips to  the  dealership for
repairs to be real satisfied."
    Houston                8658 - Cadillac Seville - 305 CID - FI

"This car should not  be  allowed  on the highway - it has not  been a reli-
able machine."
    Washington             8660 - Chevrolet Chevette - 98 CID - IV

"I commend you on your choice of personnel  -  they  were  a pleasure to deal
with."
    Houston                8660 - Chevrolet Chevette - 98 CID - IV

"Would it be possible  to  obtain  a copy of the test results  and  a tune-up
performed on the car during testing?"
    Houston                8665 - Chevrolet Monza - 196 CID - 2V

"Looks as if they may have  raised  the timing a little.  They said in need
of a tune-up.  Other than that, all was okay."
    Houston                8700 - Oldsmobile Cutlass - 305 CID - 4V

"We left our car on Friday  were  told we could get it on  Tuesday.   It was
not ready  on  Wednesday.   When I  tried  to tell the head  person,  my first
reaction at the  inconvenience this  caused  - she was  totally unconcerned
and very unsympathetic.  It was not a good experience."
    Houston                7739 - Chevrolet Malibu - 305 CID - 2V

"Gear shift at inappropriate times which causes reduction in mpg."


    Houston                6447 - Chevrolet Malibu - 305 CID - 2V

"Door was damaged while testing.  Repair was  not  satisfactory - used some
type of filler to repair dent and now is chipping off."


    Houston                6781 - Chevrolet Nova - 305 CID - 2V

"All personnel with  whom  I cam in  contact  with were  courgeous  and  help-
ful."

-------
                                   -31-
    Houston
6784 - Chevrolet Station Wagon - 400 CID - 4V
"Motor burned  out  at about  20,000.   Now has 70,000.   Courtesy  Chevrolet
in Houston was  not  fair with me.   Put in  a  "new" engine that  never  ran
right."
    Washington
7768 - Datsun 200SX - 119 CID - 2V
"When  I  went  to  pick up  the  car,  after being  called  and  told  it  was
ready, a  section of  the exhaust  system had  not been  reattached.   That
took 45 minutes.   The test  also  left  a  large  scrape on the  driver  side
door,  and  the  radio  aerial  was  slightly  bent.   While the  people  were
courteous,  the experience has not been a real good one."

-------
                      -32-
                   Appendix D

"Participants Satisfied With Present Performance
 of Vehicles Which did not Receive Maintenance"

-------
                                   -33-
                                 Section 1
                  Comments Related to Vehicle Performance

    Washington             9552 - Chrysler New Yorker - 360 CID - 2V

"Except for "ping"  in engine after  two  attempts at elimination  by tune-
ups.  A lot of people have  this  problem  and attribute  it to the gas which
is  89  octane  by R  +  M method.  My  car  is supposed to  run on  87  octane
R + M."             2
    St.  Louis              9557 - Dodge Station Wagon - 318 CID - 2V

"Motor knocks when accelerating."


    Houston                9056 - Dodge Diplomat - 318 CID - 2V

"I had the vehicle in  three  times  and Eagle Dodge could never  get  my car
to not bog down and hesitate when starting off.  Also it now runs smooth."


    Washington             9557 - Dodge Diplomat - 318 CID - 2V

"Noises that were in the car were all taken out and it sounds better."


    St.  Louis              6785 - Dodge Aspen - 318 CID - 2V

"Carburetor improved."


    Denver                 6793 - Plymouth Volare - 225 CID - IV

"Have not been happy with  this  car  due to stalling when cold  - also fre-
quency of repairs has  been too  high.   Probably last  Chrysler Motors prod-
uct I will purchase."


    Houston                6414 - Plymouth Volare - 225 CID - IV

"This car was performing well when  we brought it in.  We  had  just  driven
from Raymondville, TX  to  Houston,  TX  (350 miles)  on  one  tank of gasoline
(20+ mpg).  Performance was good - is now excellent."


    Houston                6793 - Plymouth Volare - 225 CID - IV

"Except  for  hesitation and  poor performance  until  completely  warmed  up
(about 10 minutes).  Has always had this problem."

-------
                                    -34-


    St. Louis              9590 - Mercury Capri - 302 CID - 2V

"Engine knocks using reg unleaded gas."


    Washington             9589 - Mercury Capri - 140 CID - 2V

"I  took  my  car  back  for  it  was  in  good  condition before  - but  had  a
timing problem later.  It was taken care of."


    Washington             9590 - Mercury Capri - 140 CID - 2V

"I think more work should be  done with the  catalytic converter.   The odor
put out of  the  car is much worse than before  unleaded  gas was mandatory.
It is very hard to sit for any length  of time  with  the  windows open - the
odor is so bad."


    St. Louis              9587 - Mercury Cougar - 302 CID - 2V

"Much better gas mileage out of the tank full I received plus less ping."


    Denver                 8692 - Ford LTD 2 - 400 CID - 2V

"I believe that my car makes  slightly  better gas  mileage.   I  am a retired
mechanic so I am interested in that subject."


    St. Louis              7748 - Ford Granada - 302 CID - 2V

"Since having my  car checked  I  have  noticed for the 1st  time a peculiar
smell after starting the engine."


    Denver                 7750 - Ford Thunderbird - 351 CID - 2V

"Car runs  better  than  anytime,  even  new.   Engine  has  more  pick  up  and
power."


    LA                     0010 - Buick Skyhawk - 231 CID - 2V

"Unless I misfigured  it  appears  to be getting  about 3  miles more  to  the
gallon.  Is  this  possible?  Did they  do anything  that  could have  caused
this?"


    LA                     0088 - Cadillac Seville - 350 CID - Fl

"Surging on highway is gone.  However, throttle lag seems greater."

-------
                                    -35-


    LA                     0105 - Cadillac Seville - 350 CID - FI

"Starting is quicker - idles better."


    LA                     0026 - Chevrolet Chevette - 98 CID - 2V

"Motor starts  very good.   But after going  about 2 miles,  then stopping
for about 10 to 20  minutes  it  again starts well but dies  after  coming to
a halt."


    Washington             9513 - Buick Electra - 350 CID - 4V

"Car  still  suffers  from a  transient  loss  of  power when  accelerating,
especially when cold.  Would  like to know the  outcome  of  this  study  - as
to how the pollution standards are being met."


    Washington             9511 - Buick Regal - 231 CID - 2V

"Performance in my car now is very good.  Thank you very much."


    Washington             9534 - Chevrolet Malibu - 267 CID - 2V

"Would like to know if carb. main jet was altered.  It  seems  more diffi-
cult to  hold  the  car speed at  55 mph on the highway  than previously;  it
seems to be more "stabilized" at either 52 or 58 mph."


    St.  Louis              9540 - Chevrolet Station Wagon - 350 CID -  2V

"They had to  adjust the  choke  - the  car  kept dying  which it  never  did
before.   After  picking  up the  car,  after  a  couple of days,  the car  kept
dying, was very hard  to  start, we  called  they  had us bring the  car  back
in - they adjusted the choke and the car has  run fine since."


    Denver                 9547 - Chevrolet Nova - 305 CID - 2V

"Motor is much quieter,  car runs smoother."


    Washington             9540 - Chevrolet Malibu - 305 CID - 4V

"Little worse gas  mileage."


    St.  Louis              9597 - Oldsmobile  Starfire - 305 CID - 2V

"Seems to run better and gets  approximately  5 more mpg.   We deeply appre-
ciate your concern."

-------
                                    -36-
    Denver                 8701 - Oldsmobile Cutlass - 260 CID - 2V

"Car seems to run a little better."


    Denver                 8710 - Pontiac Firebird - 305 CID - 2V

"My car now seems to have much better response."


    Washington             8707 - Pontiac Sunbird - 151 CID - 2V

"Satisfied with  the performance  as affected  by  your tests and  not with
the vehicle as a whole."


    St. Louis              7731 - Cadillac DeVille - 425 CID - 4V

"I would like to know what they did to it to make it run better."


    Washington             7765 - Pontiac Firebird - 400 CID - 4V

"Since they worked on my car, it keeps cutting off when starting it."


    Denver                 5804 - Chevrolet Vega - 140 CID - 2V

"Motor stalls when sudden heavy pressure is applied to gas pedal."


    Washington             7767 - Datsun B210 - 85 CID - 2V

"Upon  inquiring,  the  lab representative  advised  no adjustments  had been
made  to  my car.   However,  I found  timing  at 7° BTDC  (specifications  is
10°  BTDC).   I  adjusted  timing  to  specifications  and  car now  operates
satisfactorily as before."

-------
                                    -37-
                                 Section 2
                Comments not Related to Vehicle Performance

    Washington             9501 - AMC Concord - 232 CID - IV

"Please  enclose  an explanation  of any  abbreviations  that may  have  been
used in the results.  Thank you."
    Denver                 8651 - AMC Station Wagon - 258 CID - 2V

"I  feel  that  if  this  type of  competent  service was  open to  the  public
there would be  less complaining  about  the way  unleaded  gasoline engines
perform."
    LA                     0075 - Chrysler Cordoba - 318 CID - 2V

"I really  appreciate  all this.  I like my  car very much, and want  to do
what I  can to keep it nice,  and  the air clean.  What  comments  would you
have about possible conversion to propane system?"


    Houston                0312 - Chrysler LeBaron - 318 CID - 2V

"It is difficult to properly  fill  gas tank.  At times  it  will  take small
amounts of gas when I have driven long distances."


    Denver                 9552 - Chrysler New Yorker - 360 CID - 2V

"We  feel  by  having  it   tested  satisfactory  that   nothing  is  radically
wrong.    Would  like   and appreciate  a  summary.    We   also  have  a  1970
Chrysler  with 98000  miles  having  been  well  cared for  over the  years.
Would appreciate a testing if you care at any time."


    Denver                 9555 - Dodge Aspen - 225  CID - 2V

"Thank  you for  giving  me  the opportunity  to participate  but  I  really
would  like to know more about the whole program.   I  would like  to  know
how to get more miles to a gallon of gasoline."


    Washington             9553 - Dodge Omni - 105 CID - 2V

"It seemed like my brakes were worse."


    Houston                9055 - Dodge Omni - 105 CID - 2V

"I like the trust  the people  showed,  because they didn't know if  I would
come back or not.  We need that more now days."

-------
                                   -38-
    Houston                9058 - Dodge Station Wagon - 318 CID - 2V

"Please send test results."


    Washington             9610 - Plymouth Horizon - 105 CID - 2V

"I would like to take  this  time  to tell my car has not run  since  I first
bought it.   Thank you."


    Denver                  9557 - Dodge Station Wagon - 318 CID - 2V

"We would allow you to test our car again."


    St. Louis              8676 - Chrysler Station Wagon - 318 CID - 2V

"Thank you  for the bond and the "full" tank of gas."


    Washington             8676 - Chrysler LeBaron - 318 CID - 2V

"This  "checkup" on  manufacturers  is a splendid idea.   Think more  public-
ity on the  angle  of EPA's function would  result  in a  more favorable view
of your agency."


    St. Louis              8678 - Dodge Omni - 105 CID - 2V

"Could you  tell us if the contractor tuned our car?"


    Washington             8706 - Plymouth Fury - 318 CID - 2V

"My car was extremely muddy  inside  and out after the  test.   I  would like
a refund of $4.50,  which  is  what I had  to pay to get my  car  washed and
the mud cleaned from the inside."


    St. Louis              7759 - Plymouth Station Wagon - 225 CID - 2V

"I was happy  to participate  in  your  program.   It's very  considerate  to
provide a car for me while  you are testing mine.   Hopefully, your results
will will prove beneficial for our atmosphere and all of us!"


    Houston                0300 - Ford Mustang - 104 CID - 2V

"Glad to be of service!"

-------
                                    -39-
    Houston                9069 - Ford Granada - 250 CID - IV

"Had to take vehicle  in  a  second  time because of faulty first test.  This
was inconvenient."


    Houston                9081 - Ford LTD - 302 CID - 2V

"I would like to have a written summary  of  the  adjustments and tests that
was going to be performed on my car."


    Washington             9581 - Ford LTD - 302 CID - 2V

"We appreciated the opportunity to participate in the program."


    Denver                 9581 - Ford LTD - 302 CID - 2V

"Do not notice rotten egg smell any more."


    Washington             9562 - Ford Mustang - 140 CID - 2V

"I'd like to know what adjustments  or refinements  were made, i.e. timing,
carburetor, tires rotated, etc."


    Washington             9565 - Ford Mustang - 171 CID - 2V

"It was  a  pleasure to deal  with  Automotive  Testing  Labs! and  their  lab
manager, Ken Bush."


    Washington             9567 - Ford Mustang - 302 CID - 2V

"I was  pleased  with the  courtesy shown  by  the  personnel  involved  in  the
testing program at  Arlington,  VA. especially  the  receptionist,  Gaye (last
name unknown)."


    Denver                 9570 -  Ford Mustang - 302 CID - 2V

"Excellent program.  Keep doing it."


    Houston                9067 -  Ford Mustang - 302 CID - 2V

"My 1979 Mustang Ghia received a dent  at the  testing  lab,  estimated right
under $200.  My car was repaired to my  satisfaction and  a  nice loan  car
was provided for me."

-------
                                    -40-


    Houston                9060 - Ford Station Wagon - 140 CID - 2V

"I was pleased with the test and the way I was treated."


    Washington             9580 - Ford Thunderbird - 351 CID - 2V

"Odor of exhaust  fumes is offensive and would  seem to  be more harmful to
the environment."


    Washington             9577 - Ford Station Wagon - 200 CID - IV

"I'd  also  like  to be on  the mailing  list  for  your  agency's  general
report."


    Houston                9092 - Mercury Marquis - 351 CID - 2V

"Was there a $50  savings  bond  involved?   Seems like I  saw that somewhere
but nobody at the test mentioned as well as I can remember."


    Denver                 8693 - Lincoln Versailles - 302 CID - 2V

"I would  like to  comment on  the  loaner car we  were  given to  use  while
ours was being tested.  It was a  filthy  car.  The  seats  were  dirty.   The
windows on the  inside were  scumbed over with  cigarette  smoke.   The  left
front tire was  bald.   The car coasted in  town,  didn't even have to  use
the gas pedal.  You'd turn the ignition off and it would keep running.

I know  these  are  just rental  cars,  but  this car was a disgrace.  When  I
returned the  car  I complained about this  and  was told we had  one of  the
better cars.   I'd hate to see the worst one.

Also  we'd  like to  know  what  they did  to  our car  and what  the  results
were.   Since  they told us they  weren't  allowed  to  give  us  any informa-
tion.   Why should the government  spend  all this money if  the  program is
just  dropped.  And  no recommendation  is  made  to  improve  the  performance
of the cars.   I don't understand.   Waiting for a reply."


    LA                     0049 - Buick Century 231 CID - 2V

"Having driven  a different  car for a week getting back to  ours  seemed
real good.   Can't say  for sure as never had any complaints before."


    Washington             0779 - Buick Skylark - 151 CID - 2V

"A copy of the test results would be appreciated."

-------
                                    -41-
    LA                     0067 - Cadillac Deville - 368 CID - 4V

"I feel  that  environmental requirements  on  autos are  a major  reason for
inflation  and  fuel  shortages.   Redesign  and   pollution  equipment  make
autos more expensive  and  less efficient.  They  also  now  require unleaded
fuel which requires more raw crude oil."
    Washington             0789 - Chevrolet Camaro - 229 CID - 2V

"Please send information related to gas mileage performance."


    Washington             0782 - Chevrolet Chevette - 98 CID - 2V

"When will our $50 bond be mailed to us?  Very enjoyable experiment."


    LA                     0035 - Chevrolet Chevette - 98 CID - 2V

"Very  courteous  personnel.   Waited  for me  to  pick  up  car  after  hours.
Very nice."


    Washington             0786 - Chevrolet Citation - 151 CID - 2V

"Go back to the combined city/highway ratings, not estimated."


    Washington             0798 - Chevrolet Citation - 173 CID - 2V

"Thank you for the  opportunity to have my Citation  tested  for emissions.
I strongly support emission controls and the protection of the air."


    Houston                0282 - Chevrolet Citation - 151 CID - 2V  •

"A copy  of fuel purchase with date and MPG  for  .the car  from 3/12/80 is
enclosed for perusal."


    LA                     0074 - Oldsmobile Cutlass - 305 CID - 4V

"No  complaints.   Efficiently  handled.   Would  like  my  car  to have  been
returned clean."


    LA                     0077 - Oldsmobile Cutlass 305 CID - 4V

"Good deal all around."

-------
                                    -42-
    Denver                 9509 - Buick Electra - 403 CID - -4V

"Until I receive  your summary of the  emission  results  I won't know if my
automobile  is  polluting the  air.   I  asked  for the  results and was  in-
formed that  they  had done nothing to  my  car, hence my  answer to question
#2 above.  Please send the results at  your earliest convenience so  that I
can have the problem corrected if there is one."
    Washington             9514 - Buick LeSabre - 350 CID - 4V

"I was impressed by your  contractor's  courteous and knowledgeable person-
nel."
    Washington             9512 - Buick Riviera - 350 CID - 4V

"I did not  like the  looks  of my car  when I picked  it  up.  It  was  very
dirty and a  lot  of dust on the inside and  outside.   Oil  spot on the  top.
I was told  that  my car would be  clean when I  picked it up.  It  cost  me
$4.50 to have my car cleaned.   I did not like it at all."


    Houston                9012 - Buick Riveria - 350 CID - 4V

"The car I was given to drive was very dirty!"


    Washington             9516 - Cadillac Seville - 350 CID - FI

"Excellent personnel."


    Washington             9517 - Cadillac DeVille - 425 CID - 4V

"We were happy  to  be able to participate  in this worthwhile  program and
are anxious to receive the final results."


    Denver                 9516 - Cadillac Seville - 350 CID - Fl

"Very courteous treatment."


    Houston                9016 - Cadillac Seville - 350 CID - 4V

"My car was returned dirty.  I would not do it again for $50."


    St.  Louis              9530 - Chevrolet Camaro - 305 CID - 2V

"I would like a report on what was done  i.e. tune up? etc."

-------
                                    -43-
    Washington             9539 - Chevrolet Camaro - 350 CID - 4V

"Would be interested in  receiving  any  report  published as a result of the
test.  I have always been interested in  cars  and have several old perfor-
mance (GTO,  Corvette, etc.) cars as well."
    Denver                 9524 - Chevrolet Camaro - 350 CID - 4V

"Excellent program."


    Houston                9030 - Chevrolet Camaro - 305 CID - 2V

"Appreciated the opportunity."


    Washington             9543 - Chevrolet Caprice - 305 CID - 2V

"I would  like  to  know what was done,  i.e.  tune up? new plugs?  any  parts
replaced? etc. or what adjustments were made."


    Washington             9544 - Chevrolet Caprice - 305 CID - 2V

"Good job."


    Washington             9520 - Chevrolet Chevette - 98 CID - 2V

"Have not received the U.S. Savings Bond."


    Denver                 9544 - Chevrolet Impala - 305 CID - 2V

"A very good program.  An honest sampling."


    Washington             9531 - Chevrolet Malibu - 200 CID - 2V

"The car was kept in a muddy  lot  behind  testing office,  and was delivered
with whole  underside of car,  including  exhaust pipe covered with mud  to
the axles.   I took  it  to car  wash and  had  the underneath  part of  car
washed—run  through twice.   Exterior was also  washed.   I could  still
reach under  fender  and  take  out whole handfuls  of  gobs of wet  mud.   How
this will  affect  driving  and operation  of  the car  in  weeks  to come  is
uncertain.   The  testing  company  should  rent  space  with   decent  storage
area for testing cars—or cover mud with loads of gravel."


    Houston                9035 - Chevrolet Monte Carlo - 267 CID -  2V

"We appreciated  having the  use  of a  nice late model  car.  It  was  very
comfortable and performed excellently."

-------
                                    -44-
    Denver                 9522 - Chevrolet Monza - 151 CID - 2V

"Having the car checked is very much appreciated."


    Washington             9548 - Chevrolet Nova - 250 CID - IV

"I was very impressed by people running laboratory."


    Houston                9049 - Chevrolet Nova - 305 CID - 2V

"If  possible,  I would  like  information on what  effect of the  test  will
have  on  the manufacturers.   Also  I would  like your  opinion  on any  new
devices on the market to improve gas mileage."


    Houston                9546 - Chevrolet Station Wagon - 350 CID - 4V

"The  electrical window  and  door  do  not  work  at  the rear  of my  1979
Station Wagon."


    Washington             9598 - Oldsmobile Cutlass - 260 CID - 2V

"You should clean up the mud you put on the car."


    Denver                 9597 - Oldsmobile Supreme - 305 CID - 4V

"It was a good experience."


    Denver                 9598 - Oldsmobile Supreme - 305 CID - 4V

"Does this sample testing include older vehicles?"


    Denver                 9603 - Oldsmobile Supreme - 260 CID - 2V

"Do  not  know if  anything (adjustments, etc.)  was done,  mechanically  or
electronically.   Personnel  to  busy to  answer questions  when  picked  up
vehicle."


    Houston                9103 - Oldsmobile Royale - 260 CID - 2V

"I found  the  transmission seemed to slip  some  of the  time when starting
up after stopping."

-------
                                    -45-
    Denver                 9613 - Pontiac Bonneville - 301 CID - 2V

"I would like to know more  about  how the testing is done and what do they
do to the car."
    Denver                 9616 - Pontiac Firebird - 301 CID - 4V

"Haven't received bond yet."


    Houston                9114 - Pontiac Firebird - 301 CID - 4V

"I would like to be  informed of what "all"  information  collected  in this
program is  to  be used for and  how its results will be  used  for environ-
mental improvements."


    Washington             9616 - Pontiac Firebird - 301 CID - 4V

"Testing lab run extremely well."


    Washington             9618 - Pontiac Firebird - 403 CID - 4V

"Probably could have used a  tuneup - overall - pleased  with  treatment  by
staff.  Very courteous and efficient."


    Houston           ,     9120 - Pontiac Gran Prix - 301 CID - 2V

"I wish the  EPA rated mileage  for  a  new  car would be  more representative
road  condition  than a dynamometer approximation.  All  it has  become  is
advertising tool for  the  auto makers.  A national  average for each model
of car could be made and correction factor could be formulated."


    Washington             9614 - Pontiac LeMans - 301  CID - 4V

"I would appreciate receiving a copy of the report on my automobile."


    Denver                 9617 - Pontiac Phoenix - 305 CID - 2V

"This vehicle has a General Motors  M.I.C. Limited Warranty on it since  we
bought it about this time last year (1979) 36 mos. or 36,000 miles."


    Washington             8654 - Buick Regal - 231 CID - 2V

"Gas mileage is not what Buick  and EPA claim.  Luckily I get 15 miles per
gallon around city.  Car on outside was dirty when I picked it up."

-------
                                    -46-


    Denver                 8652 - Buick Skyhawk - 231 CID - 2V

"At first has a smell of gas inside car but has seemed to disappear."


    Washington             8659 - Cadillac DeVille - 425 CID - 4V

"Re: Question #1.   Courtesy  yes,  however my  car  was seemingly needed for
three days rather than the one originally agreed upon."


    Denver                 8659 - Cadillac Eldorado - 425 CID - 2V

"I  own  a  1972  Cadillac  Sedan DeVille with  6,000  miles,  that  I  would
really like to have tested."


    Houston                8659 - Cadillac Devi lie - 425 CID - 4V

"I did not check under  the hood  at the time I picked up my  car.   Later I
found the  crankcase vent hose broken  and the long  screw  holding the air
filter to the carburetor missing."


    Denver                 7738 - Chevrolet Concourse - 350 CID - 4V

"My horn blows  some time and some  time it  don't.  It is  only  some  loose
wires I think, but it was working fine before the test."


    Denver                 8668 - Chevrolet Monte Carlo - 305 CID - 2V

"We were informed  that  our  car was  tested  as  is,  and that no adjustments
were made."


    Washington             8667 - Chevrolet Monte Carlo - 231 CID - 2V

"Thank you  for  including me  in  the  test.    I  only  wish  I  could  obtain
proper service  on  the car that would  keep  it running smooth  and as eco-
nomical as possible  also pollution free.  The car manufacturer  and  main-
tenance people are not doing enough in my opinion to really do the job."


    Houston                8162 - Chevrolet Monza - 151 CID - 2V

"This is a good program.  I prefer my taxes to be used in this manner."


    Washington             8672 - Chevrolet Nova - 305 CID - 2V

"The contractor's coordinator, Ms.  Gaye Elrod, was most  competent,  knowl-
edgeable, thorough  and  courteous  in making the arrangements  for the test
and its conclusions."

-------
                                    -47-
    Houston                8168 - Chevrolet Nova - 250 CID - IV

"Right rear  hub-cap was  missing  after the  10  mile trip home,  though  it
was on  the wheel  just  prior  to  leaving.   Phoned  back  and  was  told  to
replace it and send them  the  bill.   They  took care of this with speed and
without hassle."
    Washington             8666 - Chevrolet Station Wagon - 305 CID - 2V

"One inconvenience was that the  car  was  not ready when  it was  suppose to
be."
    Washington             8701 - Oldsmobile Cutlass - 260 CID - 2V

"The young  lady who  interviewed me  was most  courteous  and  efficiently
pleasant and capable."
    Washington             8703 - Oldsmobile Delta 88 - 350 CID - 2V

"Would be willing to participate in future testing."


    Houston                7228 - Buick Regal - 231 CID - 2V

"Performance was  impared  due  to  the  air  conditioner  not working  prop-
erly.  This problem was resolved by A.T.L."


    Washington             7731 - Cadillac Deville - 425 CID - 4V

"I've heard so much  about different national  testing  programs  and  it was
fun being part of one."


    Houston                7742 - Chevrolet Caprice - 350 CID - 4V

"I an very  interested  in  the  results  of the  EPA  tests and would  like  a
copy of the final report or a contact within EPA."


    Washington             7739 - Chevrolet Monte Carlo - 350 CID -  4V

"The employee who replaced the hub  covers  was  careless,  which caused them
to fall off while  I  was driving, but  I  am happy to say  they  did replace
them for me.  I was happy to be selected for this test."

-------
                                    -48-
    Houston                7736 - Chevrolet Nova - 250 CID - IV

"I  think  this  is a great  program  - so far I've made  about  $100 bringing
my car by with no inconvenience to myself."
    Denver                 6777 - Buick Regal - 231 CID - 2V

"I would support a switch  to  a  completely different fuel such as methanol
even if it meant some expense in converting the car."


    Houston                6783 - Chevrolet Impala - 350 CID - 2V

"I didn't know my vehicle was supposed to be improved!"


    Denver                 6792 - Oldsmobile Cutlass - 350 CID - 4V

"Arrangements  for  my vehicle were  made  on Friday with  appointment  the
following Monday.  I  had already had a  tune-up  -  so  the  testing,  showed
no  change.    Your  firm  needs  more  "advance"  coordination.   Also,  the
leaner  (Buick  Regal)  I  had  was not  in  good  shape and definitely  not  a
"comparable" vehicle to the vehicle I left for testing."


    Houston                6460 - Pontiac LeMans - 350 CID - 2V

"I appreciated not being "put out".  For  once  someone did something nice
at no cost or inconvenience to me.  I appreciated this and thank you."


    Houston                5817 - Oldsmobile Supreme - 350 CID - 4V

"My  tires  were  inflated to  between 37-40  psi.   Their maximum  pressure
rating  is 32  psi.  Why was this done, and what's  the  purpose  of  making a
test under artificial conditions."


    Washington             0818 - Datsun Station Wagon - 118 CID - 2V

"Would not  it  be fair to  the public to  base  the EPA mileage  ratings on
average driving rather than ideal conditions that seldom exist?"


    Denver                 9633 - Datsun Station Wagon - 119 CID - 2V

"I was  happy  to participate  in  the vehicle emission  testing  program.  I
didn't  mind at  all,  especially when  I  got  something  in  return  for ray
effort  and  time.   I  would also  like  to  say that the  people  at  the Auto-
motive Testing Lab treated me courteously at  all times.  They were more
than happy  to  help  out and answer  any questions  I  had,  especially Susie.
She is an asset to that agency."

-------
                                    -49-
    Denver                 9634 - Datsun Station Wagon - 119 CID - 2V

"The  personnel  at  the  laboratory  were  exceptionally courteous  and went
out of their way to accomodate me.   I  am  pleased  to be able to particpate
in  this  testing program.   I feel  it's most important to  the  health and
well being of us all."
    Denver                 8718 - Datsun 510 - 119 CID - 2V

"Appreciate  the  chance  to  have  my car  checked.   The  leaner  car  was
delightful and  I  was treated most courteously by  Laura Allensworth.   She
was lovely and did a fine job."


    Washington             0820 - Honda Accord - 107 CID - 3V

"I would gladly participate in such a program again."


    Washington             0823 - Honda Accord - 107 CID - 3V

"Very nice people."


    Houston                9138 - Honda Accord - 107 CID - 3V

"I used two different American  built loan cars while my '79 Honda Accord
LX was  being  tested.  It only  served  to lower my  already low opinion of
our American made autos.  Sad, isn't it?"


    Washington             9637 - Honda Station Wagon - 91 CID - 3V

"Several  participants  (including myself)  were  not  told their car  would
have to be  left overnight.   I was told  I  could wait for the testing  - it
would only  take 15-20  minutes.   And I,  as well  as  others,  filled my car
with gas prior  to  the testing,  only  to  learn the gas would be drained.  I
could have  saved  over $10  had  I  known  this.  Fortunately  the contractor
did not merely throw  away or  waste the  gas.   I was  told the  girl who
spoke to  me to make the appointment  was new.   I  suggest  all  employees
fully explain  the program when making  the appointment  and  warn  the  par-
ticipant about the need to drain the fuel tank."


    Denver                 9637 - Honda Station Wagon - 91 CID - 3V

"Not sure what  adjustments,  if any,  were  made.   Was told  a letter  would
be forthcoming about how the car tested."

-------
                                    -50-


    St. Louis              6798 - Honda Accord - 91 CID - 3V

"I appreciate being able to participate in this project.  Thank you."


    Denver                 6798 - Honda Civic - 76 CID - 2V

"The  vehicle seems  to  idle  a  little faster  than  before.   I  hope  the
summary will  show  standards  for this  vehicle  and  as well  as  current  and
future requirements for this area."


    Washington             9645 - Mazda GLC - 86 CID - 2V

"The people from Automotive Testing Labs were very courteous."


    Washington             9649 - Renault LeCar - 79 CID - 2V

"Honesty  would've  been  appreciated,  re:    letting  the consumer  know  you
would be  "test  driving" said vehicle,  plus  the  bit about  driving  car to
service station  for  "checkup",  albeit, clandestine.  I would  like  a full
report on my Le  Car,  as I'm very concerned  about  it's  performance  capac-
ity."


    Houston                0318 - Toyota Corolla - 134 CID - 2V

"Well satisfied."

    St. Louis              9624 - Toyota Corolla - 97 CID - 2V

"Please send my $50 bond to this address."


    Washington             9623 - Toyota Corolla - 71 CID - 2V

"I was pleased to be able to participate in the program."


    Denver                 5824 - Toyota Station Wagon - 97 CID - 2V

"I would like to have the MPG results also."


    Houston                5856 - Volvo 242 - 121 CID - Fl

"Would appreciate receiving as  much information  as  was  learned during  the
car's test."


    LA                     0104 - Volkswagen Scirocco - 97 CID - Fl

"Why are  these  vehicles being  tested?  How are certain  types  chosen  and
not others?"

-------
                                   -51-
    Washington             9639 - Volkswagen Rabbit - 89 CID - FI

"It is my understanding that,  upon  receipt  of this form, you will forward
a $50.00 U.S. Savings Bond to me.  Advise me if this isn't true."
    Washington             9642 - Volkswagen Rabbit - 89 CID - FI

"I  think  my  car  just  sat  in  their  garage  for  24  hours  instead of  my
driveway and no tests were  performed  by  the contractor.   Please make sure
my tax money is not wasted by the contractor submitting phony results."


    Washington             9642 - Volkswagen Rabbit - 89 CID - FI

"Although we were  reimbursed  for the damage  to  our new car, we  were  not
reimbursed for the hours my husband  and  I spent dealing with the problems
caused by the test.  It was an extremely  frustrating experience."


    Denver                 9640 - Volkswagen Station Wagon - 97 CID - FI

"No problems I'm aware of."


    Washington             8723 - Volkswagen Dasher - 97 CID - FI

"I would like to know when I get my savings bond."


    Houston                6800 - Volkswagen Rabbit - 97 CID - 2V

"Would like to get a copy of final EPA report when test program finished."

-------
                             -52-
                          Appendix E

    "Participants That Were Not Satisfied With The Present
Performance of Their Vehicle Which did not Receive Maintenance"

-------
                                    -53-
    Washington             9550 - Chrysler Station Wagon - 318 CID - 2V

"I  was  getting better  gas mileage   before  the  test  than after.   I  got
good gas mileage  with the gas that  they  filled my car up with  after  the
test.  But  since  then  it has been  very poor.   The  last gas I  used  was
AMMOCO SUPER (93 Octane).  I would appreciate any help in this matter."
    Denver                 9556 - Dodge Aspen - 318 CID - 2V

"Gas mileage only 13 mpg.  Car idles too fast."


    Washington             9554 - Dodge Omni - 105 CID - 2V

"Acceleration seems uneven."


    Washington             9609 - Plymouth Volare - 225 CID - 2V

"Now it seems to  stall  dies  once or twice when started  and  I smell fumes
on defrost."


    Houston                8678 - Dodge Omni - 105 CID - 2V

"Poor  performance  probably   due  to   loose  ignition  cables,  carburetor
readjustment.  Idle is rough, hesitation when trying smooth acceleration."


    Washington             8704 - Plymouth Horizon - 105 CID - 2V

"Car ran so bad after I got it back, had to go get it tuned."


    Washington             7745 - Dodge Station Wagon - 318 CID - -2V

"Car would not idle corre.ctly  -  it would shake periodically while in gear
standing still.   Took it back  to  testers  twice  -  first  time looked at but
not  repaired,  second  time,  mechanic  not  available  (7:00  am).   Had  car
repaired privately  @$18.75 cost.   It appears something  corroded  one plug
on the distributor cap and one plug wire."


    LA                     0072 - Lincoln Mark 6 - 351 CID - W

"Poor mileage.  Has improved 1 mile since AESi had it."


    LA                     0037 - Mercury Marquis - 351 CID - VV

"According to AESi,  as near  as  they can tell, there is  an Oxygen Sensor
that is malfunctioning.  We would very much like the results  of  the test
so we  will be able to  take  it   to  the Ford Agency  and get  it  repaired

-------
                                   -54-
before our  warranty expires.   P.S.  The  Ford  Engineers were  called  many
times but did not appear to rule on malfunction."


    Denver                 9564 - Ford Mustang - 140 CID - 2V

"I think the  testing  caused some deterioration  in  the  performance of the
car, and I am not particularly happy about that fact."


    Denver                 9575 - Ford Station Wagon - 140 CID - 2V

"On gas you filled with got an  average of  16 mpg.   This is  about the  same
as before.  Would  like to know your tests  and  anything you could tell me
to improve this.  This is far from what it should be."


    Houston                9086 - Mercury Monarch - 250 CID - IV

"The car has a rattle when I accelerate, missing slightly."


    Houston                8188 - Ford Thunderbird - 302 CID - 2V

"Either not fully filled with gas or I am now getting  8 mpg against 13 in
city driving.   Still   almost  18 HWY.   Still runs  after key  out  after 10
mile trip."


    LA                     0025 - Buick Skyhawk - 231 CID - 2V

"Terrible performance  and  gas mileage.   Very dissatisfied  with  this  pro-
duct."


    LA       '              0023 - Cadillac Seville - 350 CID - FI

"My gas mileage seems  to have decreased."


    LA                     0029 - Chevrolet Chevette - 98 CID - 2V

"My reason for no on #3 is I took my car on vacation  and when it is a hot
day and  drive  it  for   200 or more miles  the  tappets or  valve lifter makes
lots of  noise.   Did you hear anything when  you checked it?   Sorry to be
slow in sending this as just returned from vacation."


    St. Louis              9519 - Chevrolet Chevette - 98 CID - 2V

"Car's gas  mileage  has decreased  substantially and jerks  and  bucks  when
engine is cold.  Otherwise I am curious to results of test."

-------
                                    -55-


    Washington             9541 - Chevrolet Impala - 250 CID - IV

"Gas mileage is slightly worse than before test."


    Washington             9535 - Chevrolet Malibu - 267 CID - 2V

"I was  informed  by Automotive Testing  Laboratories  that  my car was to be
tuned up  and held  for  an  extra day  for that  purpose.   My car  has been
running improperly since then  and had  to  be  put  in for  repairs  on the
carburetor.  Why the misinformation and misleading promises?"



    Houston                9036 - Chevrolet Monte Carlo - 305 CID - 4V

"Idles high.  Engine needs blowing  out,  hesitant  or  slug- gish on pick up
(acceleration) a few new scratches on side when picked up."


    Houston                9096 - Oldsmobile Supreme - 231 CID - 2V

"I am  still having trouble  with the car  stalling  or cutting out  at any
slowing or starting back up  after  stopping  in traffic.   This started back
after the  test.    I had previously  (prior  to  test)  had  a  tune  up which
seemed to help.  This was mentioned at the time I left my car."


    Washington             9603 - Oldsmobile Delta 88 - 260 CID - 2V

"Acceleration and  gas-mileage are very poor."


    Washington             9620 - Pontiac LeMans - 301 CID - 2V

"Two slight  changes are noticeable  in  the car since  it  was  tested:   1)
the idling speed seems  to be lower.   2) Our gas mileage is a little lower
than it was  before we took  it  in  for testing; however, this  is  based on
only two tanks of  gas.   The EPA rating  for our car  is  18.   We have never
come close to that figure.   We  average  13.5 to 12.5.  The  last  tank full
was 11.7.  Do  you  have any  recommendations for us?   We employ all  of the
standard recommended  methods for getting the  most  out  of  each  gallon of
gas,  but it has not helped us."


    Washington             8664 - Chevrolet Malibu - 200 CID - 2V

"Your staff  are  very hard-working,  devoted  young people -  something one
rarely  sees  these  days; and to  top  it  all,  they are so  very  polite.  It
was a pleasure dealing with  them.  The  history of this  car  has been abom-
inable.   It  has  no pick-up.   It has  a  history of stalling  from the day I
got  it.   A  new  carburetor  has  been  installed  and  subsequently  an EGR
valve.   The  car functions  only on  high octane  gas or  it rattles  very
badly."

-------
                                    -56-
    Houston                7258 - Oldsmobile 98 - 350 CID - 4V

"Lost one MPG."


    Washington             8714 - Toyota Corolla - 97 CID - 2V

"Please  let  us know  if  a tune-up  was done.   Car  was getting  18-20  mpg
city and now gets 13-15 mpg city.  Thanks for the gas."


    Washington             0824 - Volkswagen Rabbit - 97 CID - FI

"Do not  feel my vehicle  was  in proper mechanical  condition  for an accu-
rate emission  test.   Informed  scheduling  person of  this.   Was told that a
local  technician  would   "tune"  the  engine.   In  fact,   the  engine  was
adjusted, but  not  tuned.  Prior to the emission test  I was  planning to
deliver  the  vehicle  to VW for maintenance.   I  did  so this date (2-27-80)
despite, and partially because of,  the Testing  Lab  adjustments.   I do not
feel  that  the  testing labs necessarily  owes  me  a  tune  up now.   I  do,
however, feel  that the technician was  not capable of or  simply  failed to
tune the vehicle properly.  It bears your attention."

-------
                                    -57-
                                 Section 2
                Comments Not Related to Vehicle Performance

    Washington             0797 - Chrysler Cordoba - 318 CID - 2V

I still feel EPA regulations penalize  the  vast  majority  for the sake of a
few.   This,  coupled  with  regulations by  other  US Government  agencies,
forces  design  by  regulation  and  mitigates  against progress,  innovation
and imagination.  The result is  a  car  similar to the Cordoba, technically
legal but as exciting as watching the  grass grow."


    Washington             0795 - Plymouth Volare - 225 CID - IV

"Testing advertisement  and receptionist promised  a $50 Savings  Bond for
participating in  the test.  As  of 3 March 1980  I  have  received nothing.
Pollution  control  on gas  tank causes  spillage of  gas  when  filling the
tank with gas."


    LA                     0107 - Plymouth Volare - 225 CID - IV

"Is there anything mechanical  that could give  better mileage  in stop and
go driving?"


    Houston                8177 - Chrysler New Yorker - 400 CID - 4V

"Besides emission results, can you  tell me what they found wrong with the
operation  of  the  car?   What  recommendations  as  far  as  maintenance did
they find?  My car is a "gas-hog",  but not 6-7 mpg in town."


    LA                     9006 - Dodge Aspen - 225 CID - IV

"Cruise Control  don't  work.   Dies  on road  after  warm up at  speeds  of
35-40 mph and 10-20 mph.  Steering seem harder."


    Houston                8177 - Chrysler New Yorker - 400 CID - 4V

"This is the  second  testing of the  car;  the  first  results are inaccurate
(I was  told),  because  the  testing equipment  malfunctioned.   Both  loaner
vehicles were  unclean  inside.   Generally, I  was  glad  to have  partici-
pated.  Please send second report of test results."


    Denver                 9550 - Dodge Station Wagon - 318 CID - 2V

"In the letter it  stated  that  if your  car was due for a tune-up it would
be done.  It was not done on my car."

-------
                                    -58-
    Houston                8680 - Dodge Magnum - 318 CID - 2V

"During the  testing  my starter was ruined.   They  claim they replaced it,
but  it  does  not  function  correctly  or  disengage immediately.   I would
like it replaced  by  them and  I would  like them to ensure my  car runs as
well as when I took it in."
    LA                     0027 - Ford LTD - 351 CID - VV

"I would  like to  see this  car  come  a  little  closer  to  the  advertised
MPG.   I think the  transmission works  rather  rough.   It  is possible it may
imporve with  use.   It has  a noise either in  smog device  or speedometer
cable."
    Denver                 9562 - Ford Mustang - 140 CID - 2V

"We would like to be getting better gas mileage, now it is 15 MPG."


    Houston                9073 - Ford Thunderbird - 302 CID - 2V

"I have never been happy with the gas mileage."


    Washington             9563 - Ford Station Wagon - 140 CID - 2V

"The personnel were  extremely  courteous,  friendly and  a  pleasure  to deal
with.  I  do  not  think this  car  was  in tiptop shape when  brought  in,  but
only has 4,000 miles on it."


    Denver                 9592 - Mercury Marquis - 351 CID - 2V

"Can't get over 10 miles per gallon in town and less than 16 on highway."


    Houston                9088 - Mercury Monarch - 302 CID - 2V

"Couldn't see that they did anything to the car for better performance."


    Houston                8687 - Ford LTD 2 - 302 CID - 2V

"Get rid of catalytic converters and increase gas mileage as a start."


    Denver                 7747 - Ford Pinto - 140 CID - 2V

"I would like to  get better mileage from my car, but I  know that it is my
own  fault as  I don't have the time to spend  on  upkeep  of  the vehicle, or
the "know how" to do the work myself."

-------
                                   -59-
    Washington             7748 - Ford Thunderbird - 302 CID - 2V

"My dissatisfaction with the performance of  my  car has nothing to do with
the recent  testing  done on  it,  a  tuneup  by the  dealer was  very  disap-
pointing. "


 "  Washington             0778 - Buick Century - 231 CID - 2V

"Testing  personnel  should  be  more  careful, not  to  soil interior  with
greasy clothes and shoes."


    Washington             0793 - Chevrolet Caprice - 305 CID - 4V

"Where's my $50 U.S. Bond?"


    Houston                0276 - Chevrolet Chevette - 98 CID - 2V

"After 548 miles gas mileage not what expected from this car."


    Washington             0785 - Chevrolet Citaiton - 151 CID - 2V

"Car was  returned  very muddy on  the outside and  car  wash I  was  sent  to
was closed  -  would  rather the car was  ready for me then  tell me  to come
and get it."


    Washington             0811 - Oldsmobile Omega - 151 CID - 2V

"Automobile handles alright,  but gas  mileage  is below  EPA rating  for
highway travel.  Omega  here  gets 28-29 miles/gallon whereas  EPA rated  at
33 or 34 miles/gallon."


    Houston                0294 - Pontiac Gran Prix - 301 CID - 4V

"I'm getting  less  and  less miles  per gallon.  When  the car was new,  in
town I got 15.5 mpg.  Now I'm getting about 11.5 mpg."


    Denver                 9507 - Buick Regal - 231 CID - 2V

"I would  appreciate information  on any  adjustments made;  if any, so I can
take steps to improve MPG, as it was when it was new."


    Washington             9529 - Chevrolet Camaro - 305 CID - 2V

"Displeased of the  condition of  the  car  at  end  of  testing.  Excessive mud
was on the  exterin  of  the  body  of the car and up under the hood.  Also an

-------
                                    -60-
air vent  was  broken  off  the inside  of the  car.   Better care  should be
taken while testing."


    Denver                 9542 - Chevrolet Impala - 305 CID - 2V

"I have had two  Chevrolets  and both had  constant  carburetor problems.  I
drive over 35,000 per year  and  have had the most problems with Chevrolet.
Ford and  Plymouth have  better  running  cars.   Would like  information on
tests.   What was done and results, etc."


    Denver                 9540 - Chevrolet Malibu - 305 CID - 4V

"Why do  you permit  the Auto  Companies to make  false  statements  on gas
mileage (i.e.  18 mpg city, I get  14  1/2,   22  HWY,  I  get 18).  I purchased
this car  with  the idea of  helping  out the country  with  better  mileage -
yes - you  can  bet my next car  will be a foreign make, at  least they get
the mileage they say they get, also, I don't drive fast, etc. etc."


    Houston                9034 - Chevrolet Malibu - 267 CID - 2V

"I feel the gas  mileage I actually get  from my  car  is  far  from the esti-
mates that were on th window sticker.   I was  influenced  by  these mileage
estimates when I  bought the car, therefore I  feel  I have been wrongfully
mislead."

    Houston                9047 - Chevrolet Nova - 305 CID - 2V

"WHAT DID YOU DO TO OUR CAR!!!?"


    Washington             9549 - Chevrolet Nova - 305 CID - 2V

"I would be interested in seeing test results that were done on my car."


    St. Louis               9547 - Chevrolet Station Wagon - 305 CID - 2V

"Do you do  a  similar test for  mileage?  Are  manufacturers  made  aware of
test results?"


    Houston                9043 - Chevrolet Station Wagon - 305 CID - 2V

"Vehicle needs tune-up."


    Washington             8655 - Buick Regal - 305 CID - 2V

"Why can't car manufacturers eliminate  the  hesitation and stalling alleg-
edly due to emission controls.   It is very dangerous."

-------
                                    -61-
    Washington             8657 - Buick Station Wagon - 350 CID - 4V

"Please let me know what your report on my car was."


    Houston                8163 - Chevrolet Chevette - 98 CID - IV

"My car did not  receive a tune-up.   I  was told before I  took  it  in that
it would be a tune-up."


    Washington             8669 - Chevrolet Nova - 250 CID - IV

"What was the purpose of this test?   I would  like  to  receive  a copy of my
cars results to compare with the summary."


    Houston                8207 - Pontiac Sunbird - 151 CID - 2V

"Was not satisfied before the test."


    Denver                 7731 - Cadillac Deville - 425 CID - 4V

"1.  Received very courteous treatment.
 2.  I wanted a "tune-up" much more than anything else.
 3.  Thank you! ! ! jior letting us participate."


    Washington             7732 - Chevrolet Chevette - 98 CID - IV

"I have a  "miss"  in the engine of  my car and have not been  able  to find
anyone to  determine what causes  it.   I would  appreciate  any information
that was  found in  this test,  that  will aid me  in  getting  this  trouble
corrected."


    Denver                 7758 - Oldsmobile Delta 88 - 350 CID - 4V

"No parts  replaced to  my  knowledge.   EPA standards  stated  17 mpg.   We
have never gotten more than 14 mpg."


    St. Louis              5820 - Pontiac LeMans - 350 CID - 2V

"I  recently  noticed  a  noise  which  indicates  something  is   loose  after
starting  the  car.   On  extreme  cold  mornings  there  is   a very  obvious
noise,  much  like  a  loose  fan  belt or  loose  object  associated with  the
exhaust system.   I  would like to have  the  car  checked for  this problem.
I was not noted prior to the testing."

-------
                                    -62-
    Washington   -          9638 - Honda Accord - 107 CID - 3V

"Do participants receive the results of the tests?"


    Washington             8725 - Mazda GLC - 78 CID - 2V

"Extraordinarily professional  team -  my  contacts with  Ken Bush  and  his
staff were very impressive.  Please pass on my comments to his company."


    Washington             9625 - Toyota Celica - 134 CID - 2V

"I'm only getting  about 200 miles per  tank  of gas, which  seems  terribly
low."


    Washington             9629 - Toyota Station Wagon - 134 CID - 3V

"Yes  .  .   .  could  you  please  RUSH  me the  test  results  on  my   car.   I
believe it  is not  getting the gas mileage  it should  (city  and  highway)
and want  to  resolve the problem with  the  Toyota  dealer while the  car  is
still under warranty.  Thank you!"


    Houston                0316 - Volkswagen Rabbit - 98 CID - Fl

"People at Houston  office  were  always  very friendly.   I think the problem
could be  a  good if  it  points out difference  between actual  mileage  and
inflated EPA estimates."

-------