EPA United States Environmental Protection Agency Pesticides And Toxic Substances (TS-799) July 1991 Going Public Manual For The Existing Chemical Program GOING PUBLIC MANUAL for tlic L\isting Chcnncal Program Printed on Recycled Paper ------- Office of Toxic Substances GOING PUBLIC M ANUAL for the Existing Chemical Program ------- TABLE OF CONTENTS INTRODUCTION 3 CHAPTER 1 THE RM ADMINISTRATIVE RECORD Key Points to Remember 7 Purpose 7 Description 7 Contents 8 Roles and Responsibilities 8 Timelines 9 Public Access Procedures 10 Model RM1 Meeting Summary 11 CHAPTER 2 NONREGULATORY APPROACHES FOR RM CHEMICALS Key Points to Remember 17 Informing Interested Parties 17 Data Dissemination Checklist 18 Involving Interested Parties 20 Checklist for Constituency Meetings 21 Operational Steps (Processing an RM1 Letter of Concern) 22 OTS Liaisons: Get Their Help, Keep Them Informed 24 CHAPTERS DIALOGUE AND NEGOTIATED RULEMAKING The Key Questions 29 Start-up Time for Convening a Dialogue 30 Choosing a Dialogue Process 30 When You Need a Federal Advisory Committee 31 Getting Help: Is Dialogue Right for Your Case? How Much Can Contactors Do? 32 Cost 33 The Time Factor: Can You Afford It? 33 Staff Resources 33 ------- CHAPTER 4 GOING PUBLIC THROUGH THE MEDIA Key Points to Remember 37 Introduction 37 Referral Policy 38 The Pre-interview Checklist 39 Interview Preparation 39 Helpful Hints for a Successful Interview 40 Examples of "Trick" Questions 40 Examples of General Talking Points 41 CHAPTER 5 ADDITIONAL GOING PUBLIC OPPORTUNITIES Congressional Activities 45 Communication Strategies 46 The Regional Role in Going Public 48 ------- INTRODUCTION ------- GOING PUBLIC MANUAL INTRODUCTION During 1990, the Office of Toxic Substances CHAPTER 1 (OTS) emphasized a number of key themes as part of ongoing revitalization efforts. Two of these themes right-to-know and going public were described conceptually as "increasing the public access to OTS data" and "involving outside groups in what OTS does," respectively. But what do these terms mean in reality? The purpose of the Going Public Manual is to provide Risk Management (RM) managers with the necessary information to put these concepts into practice on a day-to-day basis. This, in turn, can help promote yet another revitalization aim: to have a bias for action. In many instances, OTS may be able to help produce significant environmental results relatively quickly without a lengthy regulatory process by: 1) opening up our internal process to interested parties; 2) opting for nonregulatory solutions when appropriate; 3) involving and informing outside groups; and, 4) getting our message out to the public in a positive fashion. The OTS Going Public Manual is divided into chapters that address each of these four points, plus a fifth chapter that discusses additional going public opportunities. Chapter 1 describes the Administrative Record, which is designed to provide a central location for all RM1 and RM2 documents and comments up to the point when a regulatory docket is opened. The Administrative Record is open to the public for review and includes such items as pre-RMl chemical dossiers, public comments, RM summaries and letters of concern. The Information Management Division's Public Information Branch (Public Information Section) can provide additional information on the Administrative Record process. CHAPTER 2 Chapter 2 outlines the various nonregulatory options available that enhance public involve- ment and promote a bias for action. Letters of concern, technical guidance documents, inter- est group advisory briefings, and information dissemination are a few examples of effective nonregulatory approaches. The Environmen- tal Assistance Division (EAD) staff can provide more information on these options. CHAPTERS Chapter 3 provides an easy-to-use roadmap for RM managers to follow for setting up dialogues and Federal Advisory Committees. OTS has used these steps to organize regula- tory negotiations, State panels and dialogue groups (e.g., Carpet Dialogue). BAD'S Strate- gies Development Section (Kathy Tyson, Section Chief) can provide additional help. ------- GOING PUBLIC MANUAL CHAPTER 4 Chapter 4 supplies insights on how to convey more effectively EPA's message to the press and general public. In particular, this infor- mation is valuable for RM managers who answer questions from the trade press. For more information on media and press training, contact BAD'S Communications and Guidance Section (Esther Tepper, Section Chief). CHAPTERS Chapter 5 overviews other opportunities to involve the public in OTS activities and to inform the public about our actions. The chapter includes sections on Congressional activities, State and Regional activities, Communication Strategies and the capabili- ties of the OTS Hotline. EALTs Congressional Liaison Section can provide additional infor- mation on congressional activities, EAEXs Regional and State Program Section (Julie Winters, Section Chief) can provide more information on State and Regional activities, and EALTs Communication and Guidance Section can provide more information on communications strategies (contact Esther Tepper) and the TSCA Hotline (contact Wanda Woodburn). ------- CHAPTER 1 THERM ADMINISTRATIVE RECORD This chapter provides guidance on: The purpose of the Administrative Record A description of the Administrative Record The contents of the record which documents must be submitted The roles and responsibilities of OTS management and staff in maintaining the record The timelines for submitting documents to the record The procedures for public access to the record. If you have questions about Administrative Record issues, contact IMD's Public Data Branch to reach Doug Sellers, Chief of the Public Information Section (382-2598), or Lynn Marcus (382-3610), who manages the Administrative Record for that Section. ------- GOING PUBLIC MANUAL CHAPTER 1 THE RM ADMINISTRATIVE RECORD KEY POINTS TO REMEMBER Submit the necessary documents to the Administrative Record on time. (For the public to use the record, the contents must be there.) Contact IMEXs Public Information Branch, Public Information Section (Lynn Marcus, 382-3610). For more details, see page 9. WHO WHAT WHEN Project Managers RM1 Meeting Summaries RM2 Meeting Summaries Pre-RMl Dossier Copies of Major Studies Cited in Dossier Lead Division Letters of Concern EAD Press Advisories, Press Releases IMD/PDB Public comments 1 week after RM1 Meeting 1 week after RM2 Meeting 1 week after RM1 Meeting 1 week after RM1 Meeting When signed By release date Upon receipt I. PURPOSE The purpose of the Administrative Record is to increase public access to information about OIS decision making on existing chemicals. The Administrative Record provides more information about OTS's preregulatory and nonregulatory risk management decisions than would be available through a docket. The reasons for improving public access to risk information are: (1) to encourage greater public involvement in OTS decision making; and (2) to enhance the ability of others in the toxics community to use risk information for achiev- ing reductions in risk. II. DESCRIPTION The Administrative Record is being main- tained by the Public Information Section of the Information Management Division (IMD) in the Northeast Mall, along with the TSCA Docket The Administrative Record is open for public accessin person, and by phone or mail request An Administrative Record file will be separately maintained for each RM chemical. Each file will have an index. Each file will remain active until OTS takes final action on the chemical. If OTS decides not to regulate, a closure memorandum will be submitted to dose the file. If OTS takes regula- tory action, the AdministrativeRecord will be "incorporated by reference" in its entirety into the rulemaking docket. ------- GOING PUBLIC MANUAL III. CONTENTS Hie following lists the documents that make up the Administrative Record. Pre-RMl Dossier Summaries of RM1 and RM2 Meetings Copies of the major, relevant studies cited in the Pre-RMl Dossiers RM1 Letters of Concern, and Industry Replies Other correspondence to and from outside parties Pressreleases Public comments Models for the Pre-RMl Dossier and the RM1 Meeting Summary are available as guidance for Project Managers to follow. RM1 MEETING SUMMARY A copy of the model form for the RM1 Meeting Summary appears at the end of this chapter. PRE-RMI DOSSIER This is a description of a model Pre-RMl Dossier. It should summarize the relevant data extracted from available studies, which are to be used as a basis for RM1 detisionmaking. A dossier must include the following elements: A summary of data on chemical properties, economics, engineering, exposure, hazard, regulatory status, and any preliminary risk analysis. A statement of selection rationale for bringing the chemical to an RM1 meeting. A citation to major, relevant studies, such as National Toxicology Program (NTP) bioassays and reports, unpub- lished TSCA 8(e) or 8(d) studies, National Cancer Institute (NCI) bioas- says, or other major, relevant studies. A statement on whether a docket already exists for the chemical. Note on Submitting Copies of Studies: Executive summaries of studies may be submit- ted in place of the entire studies. Note on Submitting Published Documents and Documents Already in a TSCA Docket: Submit complete citations to published docu- ments and TSCA Docket records to PDBfor inclusion in the record. Do not submit copies of books or duplicates of docket records. IV. ROLES AND RESPONSIBILITIES The following lists the roles and responsibili- ties of OTS management and staff in maintain- ing the Administrative Record: THE PUBLIC DATA BRANCH (PDB) orlMD The manager of the Administrative Record is Lynn Marcus (382-3610) in the Public Informa- tion Section of PDB. PDB maintains the RM Administrative Record in Room G004 of the Northeast Mall. PDB establishes individual Administrative Records for each RM chemical or class of chemicals, develops indexes to the records, and provides access to the records for EPA staff and the public PDB will provide copies of the indexes to Project Managers upon request. Lynn Marcus will transmit copies of all public comments to appropriate Project Managers. PDB will maintain close contact with Project Managers throughout the RM process. PROJECT MANAGERS Each RM Project Manager is responsible for submitting the requisite documents to Lynn Marcus in PDB for inclusion in the Adminis- trative Record. The Project Manager should adhere to the timelines for submitting docu- ments that are outlined in the next section. The Project Manager must ensure that all relevant documents are provided for the Administrative Record throughout the RM process and keep PDB staff updated on new ------- GOING PUBLIC MANUAL developments that may have an impact on identified by document control numbers the Administrative Record. withheld from the Administrative Record. The Project Manager is also responsible for establishing and maintaining the Project Manager File. This is the comprehensive history on the RM chemical, and includes all background studies, comments, reference materials, working materials, and deliberative materials. This is an official file, and must remain with the responsible OTS Division in the event the Project Manager moves on to another job. Project Managers are encouraged to work with the Administrative Record manager in PDB and to maintain open, orga- nized, and indexed files. This will serve to facilitate both a coordinated approach to public access and a complete public record. Project Managers are responsible for ensur- ing that Confidential Business Information (CBI) materials are removed from docu- ments before submitting them to the Admin- istrative Record. Project Managers must maintain a record of all CBI documents and ensure that the entire CBI record is available V. TIMELINES in the OTS Document Control Office. Project Managers should also provide PDB with a list of all deliberative materials and CBI RM BRANCH CHIEFS Branch Chiefs should ensure that deliberative material is excised from documents being submitted to the record. Note: Deliberative documents are not exempt from mandatory release under the Freedom of Informa- tion Act (FOIA). Under FOIA, someone can present a case far chiming that such materials should be released, since deliberative materials are covered under the discretionary release provisions of FOIA. RM DIVISION DIRECTORS Each division that has RM Project Managers is responsible for giving the Administrative Record manager (Lynn Marcus) in PDB a current list of Project Managers, their phone numbers, and the chemicals that they are responsible for. The following lists the timelines for submitting documents to the Administrative Record. TIMELINES RM MEETING SUMMARIES Project managers should submit RM Meeting Summaries to PDB within one week of the RM Meeting. PRE-RM1 DOSSIERS Project managers should submit Pre- RM1 Dossiers to PDB at the same time they submit RM1 Meeting Summaries (within one week of the RM1 Meeting). COPIES OF MAJOR, RELEVANT STUDIES CITED IN DOSSIERS Project Managers should submit these studies to PDB at the same time they submit RM1 Meeting Summaries (within 1 week of the RM1 meeting). LETTERS OF CONCERN AND INDUSTRY RESPONSES The lead Division for an RM1 letter of concern should submit a copy of the letter to PDB when it is signed. PDB will hold letters of concern for one week (from the date of the letter) before placing them in the Administrative Record. Any responses from industry should be placed in the record upon receipt ------- GOING PUBLIC MANUAL WRITTEN PUBLIC COMMENTS PDB will place public comments in the record immediately upon receipt and will send a copy to Project Managers at that time. COMMENTS BY PHONE (NOT OBLIGATORY) Project managers may submit a record of oral comments to PDB for inclusion in the record. If doing so, please submit them within a week of the call. PRESS RELEASES EAD should submit copies of all press advisories and press releases to PDB as soon as they have passed final peer reviewand no later than the release date. PDB will hold all press advisories and releases until the date of release by the press office. VI. PUBLIC ACCESS PROCEDURES The following lists how the public can get access to the Administrative Record and how OTS staff should respond to public requests. IN PERSON The public may visit the Administrative Record in Room G004 of the Northeast Mall between 8:00 -12:00, and 1:00 - 4:00, Monday through Friday. BY MAIL The public may submit written requests for copies of documents in the record, and may submit written comments to the record. The mailing address for the Administrative Record is as follows: EPA/OTS/PDB (TS-793) Attn: RM1 Process Room G004, Northeast Mall 401M Street, S.W. Washington, D.C. 20460 The Public Information Section (PInS) in PDB will log in requests for Administrative Record materials and will respond to them without applying any agency FOIA tracking. While fees for large requests will be charged (as under FOIA), this is not expected to be a concern as the basic Administrative Record materials are fairly small. , When contents in the record trigger requests for additional background data, PInS will handle these as FOIA requests. This will be done to track accurately the added workload to OTS and the Agency. This is not meant to limit access to the data. BY PHONE The public may request copies of record documents over the phone OTS staff should respond to a phone request in the same man- ner as listed above for a written request ------- MODEL RM1 MEETING SUMMARY OTS EXISTING CHEMICAL PROGRAM RM1 DECISION CHECKLIST CHEMICAL/CATEGORY: DATE PRESENTING BRANCH: MEETING CHAIR: SUPPORTING DOCUMENTS: (Preparation date) POST-RM1 COORDINATING BRANCH: "DROP" FOLLOW-UP ACTIVITIES (REFER, LIST, OTHER) RETURN TORM1 RM2 "FAST TRACK" RMS 1. REFERRALS. Nonregulatory "FYI" referrals to other agencies or recommendations to internal EPA workgroups. CPSC_ OSHA_ NIOSH ACGIH FDA RFD ONECOMMTE. CRAVE OTHER OTHER EPA OFFICE 2. LISTINGS AND ACTIVITIES. Chemicals assigned to lists/activities when concerns for pollution, risk, exposure, etc. are identified. RISK REDN. ACTIVITIES POLLUTION PREV'N. ACTIVITIES. OTHER TESTING CANDIDATE LIST. TRI CANDIDATE LIST 3. NONREGULATORY RM DECISIONS. (Give specifics for each action item. Include: rationale or purpose of action(s), responsible person/office, due date(s), the actual form, e.g. phone, letter, the recipients) (named, if possible), etc.) a) SEND LETTERS OF CONCERN b) INFORMATION GATHERING ------- RMI DECISION CHECKLIST (cont.) (chemical) (date) c) POLLUTION PREVENTION ACTIONS d) RISK COMMUNICATION e) OTHER 4. REGULATORY DECISIONS. §4 TESTING §8 (a) CAIR 65SNUR §8(d) OTHER 5. ADDITIONAL ANALYSIS NEEDS. (Give specifics for each action item. Include: rationale or purpose of addition analysis, responsible person/office, support persons/ offices, level of effort, due date(s), the actual product expected, e.g. list, review, risk assessment, etc.) a) b) ------- RMI DECISION CHECKLIST (cont.) (chemical) (date) 0 6. OTHER NOTATIONS. ------- CHAPTER 2 NONREGUIATORY APPROACHES FOR RM CHEMICALS This chapter describes various nonregulatoiy approaches for informing and involving outside parties (and Regions) as a means of addressing existing chemical issues. They include: Informing parties through Data dissemination Lasting chemicals Technical assistance Routine notification about field studies Involving parties through Consultation and meetings Letters of concern Coordination on pollution prevention initiatives Requesting voluntary submission of data Soliciting nominations for RM1 chemicals Using OTS liaisons for assistance (and keeping them informed of RM out- reach activities) If you have questions about nonregulatory approaches, contact the Division staff identified in the text as contacts for particular approaches. , ------- GOING PUBLIC MANUAL CHAPTER 2 NONREGULATORY APPROACHES FOR RM CHEMICALS KEY POINTS TO REMEMBER Informing and involving parties helps to facilitate behavior change. GOAL METHOD RESOURCES Informing Data Dissemination Informing Technical Assistance Informing Routine Notification Involving Constituency Meetings Involving Letters of Concern Involving Joint Public/Private Pilots on Pollution Prevention Checklist of ideas on p. 18 EAD;seep.l9 HAD; see p. 20 Checklist of steps on p. 21 List of operational steps, p. 22 HAD; see p. 25 Keeping HAD liaisons informed of your outreach activities helps them help you and others in OTS more effectively. Informing and involving parties through nonregulatory means is important for OTS's existing chemical program because this ap- proach helps facilitate behavior change. Pro- viding information responds to the needs of outside parties who regularly request greater access to data for their own use in environmen- tal decision making. This is true for both regulated and nonregulated parties. Involving parties addresses OTS's own need for more input and cooperation in the design and implementation of environmental programs and serves the parties' need to provide input. Some of the ways for informing and involving parties through nonregulatory means are listed below. OTS will continue to develop new approaches over the course of time. I. INFORMING INTERESTED PARTIES A. DISSEMINATING DATA OTS has a storehouse of data and should increase its efforts to put more of these data in formats suitable for public dissemination. To help in getting started, the following checklist ------- GOING PUBLIC MANUAL of ways to disseminate data is provided. For the May 8,1991, Options Paper on "Informing more details on many of these options plus and Involving Interested Parties in the RM1, some additional ones, call EAD for a copy of RM2 and Regulatory Development Processes." DATA DISSEMINATION CHECKLIST [I EPA Library On-Line System Use the library's on-line system to create a file for disseminating Administrative Record data, or other existing chemical data, such as Chemical Advisories. This would reach other EPA offices, regions, and a nationwide audience of users. (Some funding would be required to create a file.) Contact: IMD. 0 Diskettes The diskette format is popular for dis- seminating easy-to-use data to a wide variety of users. Administrative Record data, test data, and 8(e) data are ex- amples of data which could be put in this format. The cost would be small, and users like this format. Contact: IMD. [] Pollution Prevention News The newsletter "Pollution Prevention News" is a forum to use for reporting on RM2 pollution prevention activities. This newsletter is published by OTS's Pollution Prevention Division (PPD) and is distributed to other EPA offices. Con- tact: PPD. [] Pollution Prevention Information Exchange (PIES) PIES is a bulletin board system operated as a clearinghouse by OTS's Pollution Prevention Division and the Office of Research and Development. PIES is a vehicle for reaching an audience that would be interested in RM2 pollution prevention activities. PIES is the elec- tronic component of the Pollution Pre- vention Clearinghouse, the purpose of which is to create an agency-wide pollu- tion prevention network. The audience for this network includes States, nongov- ernmental organizations, and the Euro- pean community. Contact: PPD. [] TOXPEST TOXPEST is the lead region's monthly newsletter on toxics and pesticides. This is a means to routinely notify regions about pending issues on RM chemicals, which could allow them to play an enhanced role for outreach on RM chemicals. Contact: EAD. 1^1 Disseminating data through trade associations and labor unions Trade associations are often willing to disseminate data such as technical assistance on pollution prevention, meeting information, and policy guid- ance to their member companies. Also, national labor unions would often be willing to assist in disseminating data, such as chemical advisories, data on safe work practices, and notice of field stud- ies, to their local unions. Contact: EAD. [] Chemicals-in-Progress Bulletin OTS's Chemicals-in-Progress Bulletin is a publication to use for encouraging indus- try to take pollution prevention steps and to inform many outside groups on the progress of certain RM activities. Contact: EAD. 0 TSCA Hotline Prepare quarterly summaries for the TSCA Hotline about the status of RM chemicals. Contact: EAD. ------- GOING PUBLIC MANUAL RTK-Net and other "Outside" Electronic Networks Some "outside" electronic networks, such as "RTK-Net," are interested in carrying OTS existing chemical data for their users. RTK-Net is a computer information service providing access to TRI data for those in the Right-to-Know Network (93 national and local environ- mental groups), plus others in industry, government, and the press who are participating in the RTK-Net pilot pro- gram. The pilot project focuses in part on cross-linking and integrating TRI data with related toxics and facility-based data. The Information Management Division manages the cooperative agree- ment which partially funds the RTK-Net pilot project. It would be important to discuss ideas for putting existing chemi- cal data on RTK-Net with IMD. Contact: IMD. [] Regions Use the regions for disseminating infor- mation on RM activities to States and local constituencies. Contact: HAD. B. LISTING CHEMICALS At the RM1 phase, OTS can choose to put a chemical either on OTS's Master Testing List or the Risk Reduction List, each of which would trigger further appropriate action. The publicizing of these lists is being under- taken as an OTS-wide activity. Once these steps are taken to notify other government entities and the public of these lists, "listing" a chemical can serve as an effective means of informing the public of existing chemical activities. C. TECHNICAL ASSISTANCE Providing technical assistance to industry is another avenue for better informing them about existing chemical activities. This technical assistance can take at least two forms: (1) providing guidance documents to industry; and (2) providing smaller compa- nies with working examples of successes that some companies have had in employing pollution prevention techniques. 1. Guidance documents Over the years, OTS has developed and dis- tributed guidance materials (e.g., TRI and asbestos outreach materials) for two purposes: To explain regulatory programs more clearly; To recommend voluntary action to reduce risk. Each year, EPA hotlines distribute thou- sands of documents to the public explaining EPA programs and policies. The public's reaction to these guidance materials has been very positive. RM managers are encouraged to consider guidance materials as an option to address concerns about a chemical. Recent experi- ence suggests the public may voluntarily take steps to reduce their exposure to chemi- cals once they understand the problem (e.g., radon). BAD has resources to assist RM managers with two or three guidance docu- ments of moderate size (10-15 pages) each year. Preparation time varies depending on the length of the document and the complex- ity of the material. RM managers should contact Esther Tepper (382-4075), Chief of EALTs Communications and Guidance Section, if they would like to discuss a guid- ance document project. ------- GOING PUBLIC MANUAL Guidance documents can be produced quickly and cheaply compared to developing regula- tions. More importantly, guidance can pro- duce voluntary efforts mat yield significant environmental results. For example, EPA's asbestos guidance documents for many years have strongly recommended that building owners inspect for asbestos. Due in large part to EPA's guidance efforts, about half of the nation's 3.6 million buildings have been in- spected voluntarily. The RM process could result in several guid- ance documents being produced each year to inform the public about certain chemicals. In some instances, this may be general guidance for the public at large, while in other instances it may require specific guidance targeted for a particular audience (e.g., workers in a steel plant or consumers of a certain product that contains a toxic chemical). 2. Distributing Success Stories Small companies often lack the resources to identify what they could do to implement pollution prevention approaches in their facilities. OTS has a role to play. If you can identify some relevant success stories, consider asking appropriate trade associations to dis- seminate this information to their member companies. Contact Kathy Tyson, Chief of BAD'S Strategies Development Section, if you would like assistance in setting up initial discussions with a trade association for this purpose. D. ROUTINE NOTIFICATION ABOUT FIELD STUDIES RM managers need to contact labor, environ- mentalists, and industry groups whenever OTS is planning to conduct a field study. (This is official OTS policy.) Pay particular attention to notifying labor unions, and give all groups an opportunity to provide input. If you need assistance in identifying groups, contact BAD'S Strategies Development Section. II. INVOLVING INTERESTED PARTIES Involving outside parties in OTS decision making offers the prospect of getting better results through leveraging OTS's effectiveness in the larger toxics community. It generally shifts the investment in time and resources to the beginning of an effort and usually saves time and resources in the end. A. CONSULTATION WITH INTERESTED PARTIES Consultation is an important part of taking the existing chemicals program public. Exchang- ing views and concerns serves to clarify issues and options for everyone. Often the consulta- tive process also generates more alternatives for solving problems. Briefings and Meetings Inviting parties in early on a particular issue is key, because it serves to: (1) identify more options for OTS to consider; (2) get better data for OTS to use in making decisions, and (3) add to the credibility of OTS taking its existing chemicals program public. Use the checklist on the facing page to prepare for setting up meetings. ©> ©> ^ B. LETTERS OF CONCERN General Principles "RM1 Letters of Concern" to industry will emphasize pollution prevention as a desirable goal. At the RM1 meeting, a decision can be made to send a letter of concern based on a perception of risk. However, an RM1 letter of concern will make no reference to excessive risk levels for particular facilities. If OTS decides to send risk-based letters, that decision will be made at an RM2 meeting, when a more developed risk case may be available. ------- GOING PUBLIC MANUAL CHECKLIST FOR CONSTITUENCY MEETINGS Inform EAD liaisons about plans for meeting with outside constituencies. Ask the liaisons for their perspective on who should be invited to the meeting and whether there should be separate meetings with different constituencies. Environmental, labor, and industry liaisons are in the Strate- gies Development Section (382-3580). State and Region liaisons are in the Regional and State Programs Section (382-2249). See Section III below for a more complete description of how liaisons can help you. Identify which outside groups to include. Work with HAD liaisons, as neces- sary, to learn who will take an interest in, or be affected by, an OTS decision on a chemical or class of chemicals. Within industry, pay attention to processors, as they are increasingly interested inTSCA and related pollu- tion prevention issues. Remember labor and environmental groups, who sometimes lack the resources to routinely monitor OTS activities. Remember States, many of whom currently have pollution prevention laws that can regulate a chemical I ! Identify who to invite within EPA. This includes OTS managers and staff, as well as representatives from other EPA offices. Solicit input from outside parties. Call and ask them which issues they want covered in a meeting. Coordinate this effort with any liaisons helping you work with these groups. !_] Send background materials out in advance. If possible, send them out early enough to avoid the expense of overnight deliv- ery. If an activity has a Regional focus, contact the State and Region liaisons or contact the lead Region directly for advice on Regional contacts. _] Make background documents "user-friendly." Convey the sense of an 'Invitation to participate" in mebackground materials you plan to send to outside groups. Address the interests of outside parties. For assistance in revising existing materials, call RAO'S Communications and Guidance Section (382-4075). [] Develop a draft agenda. Incorporate input from outside parties. [] Schedule a pre-meeting for OTS managers. Advise them what the invited constitu- ency groups are expected to say at the meeting. Bring the draft agenda and background materials that have been mailed to invited groups. RM1 letters of concern should be addressed to the regulatory affairs department, or its equivalent, at a company's corporate head- quarters. OTS headquarters must inform the Regions, and send them copies, of draft letters pertain- ing to facilities within their jurisdiction. The Regions will decide what actions, if any, to take with respect to individual facilities/sites. The Regions will also transmit the package to the appropriate contact in any State that has an identified facility. QTS will then hold a tele- conference at a predetermined date and time ------- GOING PUBLIC MANUAL OPERATIONAL STEPS As described below, these are the steps for processing an RM1 letter of concern. Corresponding time estimates for these steps are also provided. As the process evolves and standard letter formats are established, the time required for review will probably decrease. 1. CASE IDENTIFICATION AND INITIAL DRAFTING Discussion of chemical at RM1 meeting delineation of risk scenarios identification of current regulatory actions - Registry of Lists recommendation to send pollution prevention letter - threshold for inclusion of facilities RM1 pollution prevention letters EC AD lead - draft available for review 3weekspost-RMl Time elapsed since RM.1: 3 weeks 2. INITIAL REVIEW OF LETTERS OS review of RM1 letters ECAD coordination - initial review: 3 weeks Concurrent review activities Regional offices review EAD coordination: 2 weeks information package - draft headquarters letters - list of facilities/releases - risk screening estimates Program offices review information package - draft headquarters letter - list of facilities/releases - risk screening estimates ECAD coordination: 3 weeks Time elapsed since RM1: 6 weeks 3. PREPARATION OF FINAL LETTER Final draft RM1 letter ECAD coordination - OIS comments - program office comments - timeline: 1 week Regional office comments: EAD compilation and input - timeline: 2 weeks revised draft -review - concurrence - timeline: 2 weeks Time elapsed since RM1:8 weeks 4. SIGNATURE Final RMl letter preparation of final draft OD signature - timeline: 2 weeks Time elapsed since EMI: 10 weeks ------- GOING PUBLIC MANUAL where concerned States or Regions can call with issues. After this time, the letter would be sent/ unless OTS determined that there was a reason to delay or terminate the letter for that case. Headquarters will give Regions back- ground information on the case, including a list of facilities and exposure scenarios of concern. Regions will submit to headquarters copies of any pollution prevention letters they origi- nated. These will be put in the Administrative Record. Headquarters, Regions and program offices (with a regulatory interest on the subject chemicals) will review the letters concurrently. Eventually, after some experience is accumu- lated, review activities may be limited to OTS and affected program offices. Headquarters will establish a feedback mecha- nism with the Regions to monitor activities that companies initiate and the results ob- tained, as a consequence of RM1 letters of concern. Headquarters will consider the Regions' assessment when evaluating the effectiveness of letters of concern. For questions about Regional involvement in letters of concern, contact BAD'S State and Regional Section (Rebecca Oils, 382-7854). Refer to the box on the facing page for the operational steps for process- ing an RMI letter of concern. C COORDINATING ON POLLUTION PREVENTION ACTIVITIES Consultation with industry, Regions, States, and nongovernmental organizations yields information on areas of joint interest regarding pollution prevention initiatives. This can lead to pilot efforts to address real needs in devel- oping pollution prevention programs on existing chemicals. One example is the Print- ing Industries of America's request for OTS to help in developing a pilot pollution prevention program for their companies. This is an oppor- tunity for fostering voluntary pollution pre- vention in an industry which faces significant problems achieving this outcome indepen- dently. With Regions and States being dose to the real-world innovations being made in pollution prevention, they can be partners in identifying similar opportunities for working with other industries. For a description of the role liaisons can play in assisting these efforts, see section ffi. D. REQUESTING VOLUNTARY SUBMISSION OF DATA As part of the RM2 process, OTS is selectively asking producers of a few chemicals to provide EPA with their data on toxicity, exposure, production, and use of chemicals. E. SOLICITING NOMINATIONS FOR RMI CHEMICALS Taking nominations from outside parties for chemicals they would like to see go through the RMI process provides OTS with valuable input Illustrative of how this can work is labor's nomination (through the OTS labor liaison) of oil-based cutting fluids in spring 1990. (These chemicals were the subject of an RMI meeting in June 1990.) As of June 1991, OTS is working through the OTS-OCM (Office of Compliance Monitoring) Forum on State and Tribal Toxics Action (FOSTTA) to find an effective means for States and tribes to make RMI nominations. OTS could build on these efforts by systematically extending the opportunity for making RMI nomina- tions to nongovernmental organizations. ------- GOING PUBLIC MANUAL III. OTS LIAISONS: GET THEIR HELP, KEEP THEM INFORMED As part of the OTS team, OTS constituency liaisons assist in building bridges with outside groups through a variety of ways. It is impor- tant to inform them about initiatives you are planning with outside parties, since liaisons are better able to serve all OTS staff by staying well-informed. Who are the liaisons? They are all in the Environ- mental Assistance Division. They are grouped in several sections: Strategies Development Section (SDS) Environmental, industry, and labor liaisons Regional and State Program Section (RSPS) Regional and State liaisons Congressional Liaison Section (CLS) Congressional liaison Communications and Guidance Section (CGS) Press relations. How can they help? For assistance in these various areas, check the following: Press relations See Chapter 4 (CGS also is responsible for communications strategies and the TSCA Hotline, discussed in Chapter 5) Congressional See Chapter 5 Regions and States See below (Role of Regions is described in Chapter 5) Environmental, industry, and labor See below. IDENTIFYING PARTIES FOR OTS "INFORMING" AND "INVOLVING" AcnvrnES Liaisons maintain working relationships with key representatives of outside groups. Liai- sons can help identify who from outside groups needs to be informed about or involved in OTS activities. As is desirable, program staff will often have developed their own working relationships with outside parties. When liaisons identify new contacts, program staff are encouraged to maintain working relation- ships with the "new" parties, too. PREPARING FOR CONSTITUENCY MEETINGS In addition to helping identify parties to attend a meeting, liaisons assist in other aspects of meeting preparation. These include: Distinguishing when it may be advis- able to have either separate meetings for industry, labor, environmentalists, and States, joint meetings for two or more constituencies at a time, or Regional meetings. Reviewing background materials prior to dissemination to outside parties for their anticipated reaction. (TTiisisdone in cooperation with BAD'S Communi- cation and Guidance Section.) Identifying instances when a trade association or labor union may be willing to handle meeting logistics and dissemination of background materials, due to their level of interest and avail- ability of resources. DEVELOPING OUTREACH PLANS Liaisons can help program managers who are planning to have a series of meetings, brief- ings, mailings, etc on a topic by writing an outreach plan for them. An outreach plan includes a schedule of all anticipated outreach activities, a list of all associated tasks to be done, and a rationale for holding either sepa- rate or joint constituencies meetings. An outreach plan is useful when the number of outreach activities is several, the number of constituencies involved is several, and a need to coordinate various activities has arisen. An outreach plan can cover such steps as involv- ing other EPA offices, other Federal agencies, and congressional staff. ------- GOING PUBLIC MANUAL FACILITATING JOINT INTIATIVES WITH OUTSIDE PARTIES ON POLLUTION PREVENTION Liaisons can work cooperatively with program managers who are interested in exploring joint projects and pilots with outside parties and Regions as a way of facilitating pollution prevention. Liaisons can facilitate information exchange between outside parties and OTS, help set up meetings, and facilitate the coop- erative design and development of a joint initiative. ------- CHAPTER 3 DIALOGUE AND NEGOTIATED RULEMAKING This chapter answers basic questions about how to set up, manage and conduct public dialogues and negotiated rulemaldngs. This includes: Assembling a dialogue group Various dialogue alternatives Federal Advisory Committee issues Dialogue support services available within EPA Costs of dialogues and negotiated rulemakings If you have questions, BAD'S Strategy Development Section (Kathy Tyson, 382-3580) can provide more details. ------- GOING PUBLIC MANUAL CHAPTERS DIALOGUE AND NEGOTIATED RULEMAKING THE KEY QUESTIONS In appropriate situations, a dialogue process helps generate more support for a policy or a draft regulation than OT5 could obtain without the process. Information about EPA's success rate with dialogues, and the selection criteria for assessing when dialogue is appropriate, is available from OPPE's Regula- tory Management Division (382-5480). When a program office is contemplating extended dialogue with outside groups, managers want answers to some basic questions: Question #1 How quickly can a dialogue group be assembled? Question #2 What are the various kinds of dia- logues to consider? Question #3 Must we comply with the Federal Advisory Committee Act (FACA)? Question #4 Who can help us decide whether a dialogue is appropriate and, if it is, whether contractors can help us conduct the process? Question #5 What is this going to cost? Question #6 How long will the process take, and can we afford the time to invest in this approach? Question #7 How much staff time must be allocated to support this effort? Sometimes program managers decide they want to consult with outside parties exten- sively and want a process that can support a sustained dialogue effort. When that situation arises, a manager needs to plan an operating schedule and estimate the staff time and funding that will be necessary to go forward. The following information is provided to assist managers and staff in planning for dialogue, advisory groups, or negotiated, rulemaking. Always consider Regional input into the dialogue process. ------- GOING PUBLIC MANUAL I. START-UP TIME FOR CONVENING A DIALOGUE How quickly a dialogue group can be as- sembled depends on what kind of a dialogue you want. Assembling a group for a formal and structured process, such as a negotiated rulemaking, other Federal Advisory Commit- tee, or policy dialogue, takes a bit longer than assembling a group for an informal exchange of ideas. Negotiated Rulemaking ("reg neg") The average time is about 3 months, although the time has been cut to 6 to 7 weeks at consid- erable effort. This counts the time from the date the office decides to pursue a negotiated rulemaking approach to the date of the organi- zational meeting for participants in the nego- tiation. All negotiated rulemakings must be conducted in the format of a Federal Advisory Committee. In most instances, the more time invested at the front end in planning and convening a negotiated rulemaking, the better the outcome. Other Kinds of Dialogue The average time probably ranges from about 1 to 3 months. Informal, nonbinding dialogue is quicker to launch than a formal policy dialogue The more that is involved to coordi- nate and ensure fairness, the longer it takes. Federal Advisory Committees These take about 6-8 weeks to establish. A normal "rush" job would take about 6 weeks, with all the steps carefully addressed. A period of 8 weeks is more typical. This as- sumes you still need time to identify the poten- tial members which you must list in the Fed- eral Register notice announcing EPA's intent to establish a committee, and that the Office of Pesticides and Toxic Substances (OPTS) Assis- tant Administrator still needs to get the Deputy Administrator's support. (These are necessary steps; see HI, below.) The more importance people outside EPA attribute to the activities of the planned dia- logue group, the more valuable it is to hire a contractor to do a thorough convening of the parties in order to ensure that: (1) there is a fair and balanced membership of parties being replanted; (2) there has been adequate discovery of the various parties' interests in coming to the table; and (3) participants have been involved in coming to a common under- standing of the scope of the dialogue and the ground rules for conducting the dialogue. II. CHOOSING A DIALOGUE PROCESS There are basically two kinds of dialogue to considernegotiated rulemaking and policy dialogue. Negotiated Rulemaking Negotiated rulemaking brings together a balanced mix of parties and interests at the pre- proposal stage to discuss issues for the pur- pose of reaching a consensus in the develop- ment of a proposed rule. Negotiated rulemaking is conducted through a Federal Advisory Committee, and is chaired by a neutral facilitator. Committee members in- clude one EPA representative and representa- tives of a balanced mix of parties who will be significantly affected by the rule. EPA has been conducting negotiated rulemakings since 1984. In November 1990, President Bush signed into law the "Negoti- ated Rulemaking Act of 1990." This law codifies many of the existing practices of EPA and other Federal agencies in conducting negotiated rulemaking. One significant feature of the law is that the Administrative Confer- ence of the United States (ACUS) has been given the discretion to pay for part or all of an agency's expenses associated with negotiated rulemaking. ------- GOING PUBLIC MANUAL An important part of negotiated rulemaking is the convening process. Usually EPA hires an impartial convener, someone who assists EPA in (1) identifying persons who will be signifi- cantly affected by a rule, and (2) conducting discussions with these people to identify their issues of concern and to ascertain whether the establishment of a negotiated rulemaking is feasible and appropriate in the particular rulemaking. As program managers experi- enced in negotiated rulemaking would agree, this phase is critical to a successful outcome. Give it the time it deserves (usually 3 months), because it will save you time in the end. Dialogue Dialogue on policy matters with outside parties is referred to as "policy dialogue" and simply "dialogue." The formality of the dia- logue will depend on what the agency wants to accomplish on the particular policy issues to be resolved. The general purpose of policy dialogue is to narrow or resolve differences among parties on policy goals. Policy dialogues do not necessarily require the establishment of a Federal Advisory Commit- tee. Managers and staff use "dialogue" to refer to informal activities (such as a short series of meetings with constituencies about issues of concern) as well as more formal activities (such as a fully convened and facilitated policy dialogue process). III. WHEN You NEED A FEDERAL ADVISORY COMMITTEE If you want to do negotiated rulemaking, you must comply with the Federal Advisory Committee Act (FACA). If you want to do a policy dialogue in some form, you may qualify for one of the exceptions under FACA, mean- ing you would not have to set up a Federal Advisory Committee. Call the Agency's Committee Management Officer (Mary Beatty, 382-5000) for advice about the requirements for setting up a Federal Advisory Committee (FACA Committee), and when the exceptions to establishing a Committee apply. Listed below are the basic requirements of FACA and several alternatives to establishing a FACA Committee. Federal Advisory Committee This is a group established or utilized by an agency to provide advice and recommenda- tions and which includes members who are not employees of the Federal government. Alternative #1 Check in EPA's Brochure of Advisory Com- mittees whether any existing Advisory Com- mittee could be utilized (The Committee Management Officer has copies of the Bro- chure.) Sometimes subcommittees can be added to existing Advisory Committees. Alternative #2 Review EPA's Staff Committee Affiliation Listing for possible alternative groups, such as interagency committees and others. Again, the Committee Management Officer has copies of the listing. Alternative #3 Explore the exceptions to FACA listed in Section 101-6.1004 of General Services Administration's (GSA's) Final Rule on Federal Advisory Commit- tee Management Discuss possible exceptions with the Committee Management Officer and the Office of General Counsel. Also, when relying on an exception, try to comply with the spirit of FACA anyway. This reduces a party's incentive to challenge an EPA decision not to use a FACA Committee The following groups or meetings are exempt from FACA's coverage: Groups composed wholly of full-time Federal employees Fact-finding and informatipn exchange groups ------- GOING PUBLIC MANUAL Meetings with people providing indi- vidual (as opposed to collective) advice or recommendations Meetings with Federal officials initiated by a group for the purpose of express- ing their view, provided the Govern- ment does not use the group recurrently as a preferred source of advice. Setting up a Federal Advisory Committee If a FACA Committee is to be established, prepare the following documents in consulta- tion with the Committee Management Officer and the Office of General Counsel: a draft charter prepared in compliance with FACA and the GSA Rule a draft consultation letter to GSA describing the Agency's plan to attain "balanced" membership on the committee a draft transmittal memo from your Assistant Administrator (AA) through the Committee Management Officer to the Deputy Administrator explaining the need for an Advisory Committee. IV. GETTING HELP: Is DIALOGUE RIGHT FOR YOUR CASE? How MUCH CAN CONTRACTORS Do? OPPE's "Regulatory Negotiation" staff (in the Regulatory Management Division) helps all EPA program offices assess whether dialogue is appropriate for their circumstances. EAD can provide preliminary guidance to OTS staff as well. Contractors are readily available to help con- vene and facilitate a dialogue process. Within OTS: EAD EAD can work with OTS programs to assist in answering basic questions. (Contact the Strate- gies Development Section, Kathy Tyson.) EAD can provide preliminary guidance on: (1) How quickly a dialogue group can be assembled; (2) How EPA dialogues have spanned a variety of formats and what the crite- ria are for determining whether dia- logue is appropriate; (3) How to work with the Office of Policy, Planning and Evaluation's (OPPE's) Regulatory Negotiation Project staff and outside contractors; and (4) How much a dialogue will cost, how long it could take, and what kinds of tasks program staff can expect to be associated with during a dialogue process. Within EPA: The Regulatory Negotiation Project Staff This staff, part of the Regulatory Management Division in OPPE, provides key assistance in several areas. You can work with either Chris Kirtz (382-7565) or Debbie Dalton (382-5495). Negotiated Rulemaking. This staff will walk you through a preliminary assessment of whether your regulatory devel- opment project is a good candidate for reg neg, advise you every step of the way as to what is involved in doing a reg neg, supply a contrac- tor to do your convening and facilitating, and serve as the Project Officer on the contract. They will give you substantial support throughout the entire process. Other Dialogue Support The reg neg staff will also assist you in design- ing other dialogues, locating convening and facilitating support as needed, and providing a contract mechanism to reach convening and facilitating support services. Depending on staff availability, they might be able to facilitate a dialogue group for you, thus eliminating the expense of using a contractor. Outside the Agency: Contractor Support The Reg Neg Project Staff have a contract, currently with The Conservation Foundation ------- GOING PUBLIC MANUAL (CIO, for providing service in support of reg negs, other dialogues, and large meetings. CF is the prime contractor, and has a group of subcontractors to take assignments. OTScan fund a delivery order for specific services under this contract. Debbie Dalton, as Project Officer of the contract, will work with your staff in setting up the delivery order and facilitating satisfactory arrangements with CF. Note: UrulertheNegptiated Rulemaking Act of 1990, the Federal Mediation and Conciliation Service can choose to provide facilitation services as well. V. COST Regulatory negotiations generally cost $80,000- $100,000; formal dialogues can be comparable, but informal ones can be inexpensive. The costs associated with regulatory negotia- tion stem from the need to pay for convening and facilitating support services. Generally, convening costs are approximately $10,000 to $20,000, and facilitating costs are approxi- mately $10,000 to $12,000 per two-day negotia- tion session. Under an untested provision of the Negotiated Rulemaking Act of 1990, the Administrative Conference of the United States has the discretion to pay for all or part of an agency's expenses associated with negoti- ated rulemaking. The Act also provides that the Federal Mediation and Conciliation Service may choose to provide facilitation services, for which there is no charge to the requesting agency. Formal dialogues can involve slightly lower, but similar, expenses for convening and facili- tating support services. The less formal and extensive the dialogue, the less support ser- vices cost The single biggest factor on cost will be whether it is necessary to get contractor support for convening and/or facilitating services. VI. THE TIME FACTOR: CAN You AFFORD IT? Negotiated rulemakings generally take 4-8 months of actual negotiations, plus 3 months up front for convening; dialogues can be as long, or shorter if desired. In appropriate circumstances, the time invested in these approaches can serve to shorten the time for getting a final rule or policy decision. For negotiated rulemakings, the length of time involved can be measured in pre-proposal and final rulemaking stages. The negotiated rulemaking itself occurs in the pre-proposal stage, and generally takes 7 to 11 months, although it has been completed at considerable effort in a total of 5 months. When looking at the time it takes to publish the final rule, it is worth noting that negotiated rulemakings consistently involve less time in getting to a final rule than traditional rulemakings. For dialogues, the length of time involved is more variable, primarily because the goals of dialogues tend to be more variable. Dialogues generally take the same or less time than negotiated rulemaking. In appropriate situations, an investment in a dialogue process may well yield outcomes that are more acceptable and less contested by affected parties. This can serve to shorten the time involved in getting to a final rule or policy decision. According to OPPE's evaluation of this pro- cess, the net result is generally a net savings in staff resources necessary for getting out a final rule VII. STAFF RESOURCES For regulatory negotiations, mangers will probably need to allocate one to two staff persons, approximately full time, for the length ------- GOING PUBLIC MANUAL of the reg neg meetings, and about half time during the convening phase. They also will need to put in some of their own time for a regulatory negotiation. Dialogues take less staff time. For negotiated rulemakings, it is necessary to devote more staff resources to the pre- proposal stage than one would in a tradi- tional rulemaking process. (Regional staff resources should be allocated through the lead toxics Region.) The benefit from doing this becomes generally apparent in the post- proposal stage, when fewer staff resources will be necessary than in a traditional rulemaking process. Managers involved in negotiated rulemakings need to recognize the importance of their personal involvement at the outset of negotia- tion sessions and of their accessibility through- out negotiations. For dialogues, the investment of staff resources will depend on the complexity of the issues, the number of parties, and the formality of the process. ------- CHAPTER 4 GOING PUBLIC THROUGH THE MEDIA This chapter provided pointers on how to: Refer press inquiries to senior OPTS management Determine a reporter's angle on a particular story Prepare and deliver positive points as part of your message If time allows, be aware of region-specific activities Answer trick questions Describe in layman's terminology important aspects of OTS revitalization. If you have questions about press or media issues, contact EAD's Communica- tions and Guidance Section (Esther Tepper, Chief [382-40751 or Mike McDonell [475-8995]). ------- GOING PUBLIC MANUAL CHAPTER 4 GOING PUBLIC THROUGH THE MEDIA KEY POINTS TO REMEMBER If you are going to handle an interview with the trade press yourself, then the guidelines in Sections fflYE of this chapter are for you. If you are going to refer a press inquiry to someone else (according to the guidance in Section II), then the guidelines in Sections in YE of this chapter are for the person handling the press interview. Read Section ITs Referral Policy carefully. This will guide you on: O which kind of press inquiry to answer yourself, O which kinds of press inquiries to refer to others, O and to which people you should refer various press inquiries. I. INTRODUCTION This chapter covers key aspects of how to deal with the media to ensure OIS's message is communicated to the public The chapter ad- dresses the importance of doing interviews, when and how to refer reporters to other sources, and how to prepare and conduct interviews. A. WHY Do I NEED MEDIA TRAINING? Although if s unlikely that RM managers will ever be interviewed by major networks or newspapers, it is very likely RM managers will do interviews with the trade press. The infor- mation in this chapter will help RM managers more effectively present the OTS message to the media. B. SHOULD I Do INTERVIEWS? YES! Publicity is very important to OTS's revitalization and RM processes. The more times these terms or EPA's name is heard or seen in the press, the better. Also, awareness of Regional activity can serve to enhance the effectiveness of the interview. The key is to make sure those references are in a positive light. If there is unfounded negative publicity concerning the agency or the chemical in question, it is advantageous to diffuse the negative issue and transform it into a neutral or positive feeling. » * Whether the news media's story is about a positive or negative aspect of the agency or the ------- GOING PUBLIC MANUAL RM process, the public is sophisticated enough to want to hear from EPA. In your case, the press may request an interview with you directly because you or your office should know the most about the chemical in question and the RM process. II. REFERRAL POLICY A. INTERVIEWS WHO AND WHEN TO NOTIFY If you are approached for an interview by major newspapers, publications, radio or TV networks (i.e., the New York Times, Washington Post, ABC, NBC) then call: BAD'S Communications and Guidance Section Esther Tepper, Chief (382-4075) BAD'S Assistance Programs Development Branch Bob McNally, Chief (382-3949) Either Esther or Bob will immediately alert Mark Greenwood and Linda Fisher's offices. Normally Linda will probably handle the interview herself or refer it to Mark Greenwood, Joe Carra or a Division Director. If a reporter is from a minor newspaper or publication (general circulation or the Trade Press) and approaches you for an interview, you should notify one of the following managers as appropriate, since some questions might need to be an- swered by someone who could provide a general or broader background ECAD's Deputy Division Director, Jim Willis (Screening, RM1, Testing) 382-3442 CCD's Chemical Control Branch, Paul Campanella, Chief (RM2, regula- tory development) 382-3945 IMD's Public Information Section, Doug Sellers, Chief (Administrative Record) 382-3598 If the reporter asks a policy-type ques- tion, if s best to refer the call to Jim, Paul or Doug unless you have been cleared by your management to handle such rails. If a reporter calls and has an informa- tional question, you should handle the call. For example, a reporter may ask when a constituency briefing will be held and what groups are invited to attend. In this case, no manager need be contacted You should be aware that reporters may call OTS staff with a few, seem- ingly harmless questions and then begin to delve into more specific issues. Before you know it, you're being inter- viewed. Don't fall for this trick! Any- time you are talking to a reporter con- sider it as being "on the record." Here are two useful tips to use anytime a reporter calls: 1) Try to buy time. Do not grant an interview immediately. Tell the reporter that you have to run to a meeting or that you need to check with your supervisor. Try to get a good idea of the kinds of informa- tion the reporter is after. Tell the reporter that you will get back to him/her in an hour and then do so. This will give you time to think about how to respond to the reporter's questions and how to get the Agency's position across most effectively. 2) In the meantime, contact the rel- evant manager and dear the inter- view; either you or the manager will do the interview, or the inter- viewer will be referred to upper management, if appropriate. Never refer the press to the TSCA Hotline for information unless it is to receive guidance documents and other materials. '" ------- GOING PUBLIC MANUAL III. THE PRE-INTERVIEW CHECKLIST Once you've agreed to do an interview on a specific topic, schedule the time and place. However, never agree to have an interview conducted immediately. Planning and prepa- ration are critical elements in ensuring a suc- cessful interview. Depending on the interview, preparation can take as little as 10 minutes or as long as a month. To help you prepare, here are key questions you should ask the reporter Why do you want to interview me? What is the source of the material being discussed (e.gv EPA rule, press clipping, a new study)? Will the interview be recorded? What will you ask? Who else will be interviewed? This information will help give you a sense of the reporter's knowledge and angle on the story. It will also help prevent unpleasant surprises once the interview begins. IV. INTERVIEW PREPARATION When preparing the content portion of your interview, remember the following: Q Say what "you" want to say, not what "they" want you to say. Q Develop positive points (i.e., why the action we are taking is good) and a theme (or themes). See examples at the end of the chapter that stress positive points (i.e., how great revitalization is, how the RM1 process works). In an interview, always come back to these positive points. Q Write down the positive points you wish to make. Q Use anecdotes (word pictures) if possible. Q Use analogies (word pictures) if possible. Q Use quotes when appropriate. Q Anticipate the reporter's angle. (What did they say they would ask; put yourself in their shoes.) Q Be honest. Q Be memorable. Q Talk from pride. Q Consider every thing you say as on the record. Q Always answer the question. Never say "no comment." If a qualifier is needed, say "yes, but...," or "no,but..." Q Only talk about what you know and never about what someone else thinks. (For example, if a reporter asks you what a certain industry thinks about X, refer them to the source. You might say "I really cannot speak for industry, but I can give you an industry contact at X industry who can." While you must keep your statements short, you must also remember some other impor- tant factors, best summed up by two words: simplicity and brevity. Viewers, listeners and readers must under- stand what you are trying to get across. Keep sentences simple. Don't put too many subjects into one statement. It is better to say one thing ------- GOING PUBLIC MANUAL several times than several things once. In essence, talk in headlines. Try to avoid percentages. Instead of making the audience do the mental calculations, do them yourself . Thirty-seven percent is dearly explained as "37 out of 100." Fifty percent is better as "one half." Ninety percent becomes "9 out of 10." You also help the audience visualize your point, and you personalize it as well. For the sake of simplicity, avoid jargon and overly scientific terms. This is particularly important when EPA staff speak about chemicals and planned activities under TSCA. The language of your expertise is usually not understood by the masses. In many cases, even fairly well-informed people (i.e, reporters) have a difficult time under- standing or remembering certain concepts. Translate common OTS jargon into everyday language, then use the everyday version when you are interviewed. OUR JARGON POSSIBLE TRANSLATION KM process Section 6 rule A process for EPA to make decisions that protect human health and the environment from risky chemicals. A rule that protects the public from a chemical that poses a very high risk V. HELPFUL HINTS FOR A SUCCESSFUL INTERVIEW For all interviews, including those with the print media, remember the following pointers that will help get your message across in a positive fashion. Voice: Tone Exercise your voice before interviews Clarity People must understand the words you are saying Speed Too fast and listeners can't follow you... Too slow and you become ponderous and boring Pacing Vary it to keep listener interest Feelings Vital that your voice reflect your interest and concern with the topic Volume Do not use volume to make a pointyou lose warmth Eye Contact Good eye contact is important in convincing the interviewer of your credibility. Wandering eyes may represent deceit or confusion. Gestures You use gestures in normal everyday situations so you should use them in an interview. They help emphasize points you are making. Use gestures when appropriate and natural. Do not use broad sweeping gestures. VI. EXAMPLES OF "TRICK" QUESTIONS Below are examples of "trick" questions some reporters use during interviews. Fishing Expeditions Some people begin a line of questioning simply to see what might happen. Hold your ground and don't worry. Remember to concentrate only on the question that has been asked, and don't try to guess where the questioner is headed. You will often miscalculate, leading to problems. Answer questions one at a time in a positive way, and you will be fine. ------- GOING PUBLIC MANUAL "Anything Else You'd Like to Say?" Questions Many people get into trouble by bringing up a whole new area. Simply restate your intended themes and positive points. Rapid Fire Questions If a reporter asks a quick series of questions, simply say "You've asked several questions. Which one would you like me to answer first?" or "You've asked several questions. Let me start by answering your question about..." The second version should not repeal a negative allegation. In either case, when done answering, ask, "Now, what was your next question?" Interrupters A reporter may not let you completely answer the questions. If this is a persis- tent problem, after the interruption, say "As I was saying..." Or, ignore the interruption and complete your answer, then say, "Now what was it you asked?" A long pause after an interrup- tion may also send a message to the interviewer. Pauses or Silence Be careful. Too often, people feel the need to fill the void. If s the reporter's problem if there is silence, not yours. If you can add to your theme, go ahead. If you have nothing to say, then stay silent UseofHypotheticals "What if..." questions are common. Don't speculate. Don't answer any question that you don't know the answer to. VII. EXAMPLES OF GENERAL TALKING POINTS Toxic USE REDUCTION In order to better protect the public health and the environment, we need to reduce the use of toxic chemicals. INDUSTRY RESPONSIBILITIES Industry must be more responsible in its manufacture of chemicals and substances whose effects are unknown. GOING PUBLIC We are now opening up the decision-making process and are not relying solely upon time consuming regulatory actions. We are involving a number of constituencies, besides the chemical industries, in an attempt to promote dialogue and action-oriented approaches to toxic chemicals. Some of these constituencies include: States other Federal agencies public interest groups organized labor environmental groups international organizations user industries CHEMICAL SCREENING To better protect health and the environment, we are expanding our screening of chemicals in order to identify dusters of similar chemicals. MASTER TESTING LIST We are establishing a master testing list, a priority list of chemicals to be evaluated for potential risks to the public and the environment RISK MANAGEMENT PROCESS In order to protect public health and the environ- ment OTS has streamlined its review of chemi- cals to make sure dangerous chemicals are dealt with quickly and effectively. ------- CHAPTER 5 ADDITIONAL GOING PUBLIC OPPORTUNITIES This chapter provided additional information on "going public" opportunities including how to: Involve and respond to congressional interests (Congressional Liaison Section, 382-7605) Develop and use OTS communication strategies (Communications and Guidance Section Esther Tepper, 3824075) Inform and utilize OTS Hotline staff to inform the public about OTS activities (Communications and Guidance Section Wanda Woodburn, 382-3795). Work with regions and leverage the regional network (Regional and State Program Section Rebecca Dils, 382-7854). ------- GOING PUBLIC MANUAL CHAPTERS ADDITIONAL GOING PUBLIC OPPORTUNITIES I. CONGRESSIONAL ACTIVITIES The Congressional Liaison Section (CLS) of HAD maintains working relationships with key staff on the Hill who have an interest in toxics issues. As concerns are raised by these staff members, CLS alerts both OTS manage- ment and the program staff who are involved in a particular project of interest. It is very important that when you are contacted directly by Hill staff that you inform CLS. These initial contacts often lead to formal inquiries or hearings. OTS staff cooperation in helping CLS to keep management informed of con- gressional interest is imperative. HEARING PREPARATIONS CLS is very active in preparation for congres- sional hearings. The role of CLS staff includes developing testimony (including testimony with a multiprogram interest, i.e., lead); initiat- ing pre-briefing discussions with staffers on the Hill; coordinating agency briefings to discuss agency policies and development of strategies; researching committee concerns; setting the structure for hearings; requesting information and setting deadlines for program staff; coordinating OMB review of testimony; and responding to follow-up questions. STAFF BRIEFINGS CLS is also involved in coordinating congres- sional staff briefings on topics which may include the Asbestos Hazard Emergency Response Act, the Asbestos School Hazard Abatement Act, Lead Initiatives, reauthori- zation of TSC A and any other key topics relative to the OTS. INTRA-AGENCY LIAISON CLS also provides assistance to the Office of Congressional and Legislative Affairs (OCLA). OCLA contacts CLS staff with requests to resolve congressional telephone inquiries. CONTROLLED CORRESPONDENCE CLS responds to controlled and uncontrolled correspondence and takes a genuine interest in the public's concerns and in finding the an- swers to all inquiries, including many not related to OTS issues. OTS "CONGRESS AND Toxics" NEWSLETTER CLS staff keeps OTS staff informed about congressional activities. We have developed a newsletter, "Congress and Toxics," which provides an update on newly introduced legislation, briefings and hearings that have recently taken place, upcoming briefings and hearings, and any other news related to Con- gress. This newsletter is distributed to OPTS and OTS management, OCLA and key con- tacts in OTS program areas. CLS staff circu- lates copies of testimony fronvrecent hearings to all OTS section and branch chiefs and pre- pares articles for other OTS newsletters, in- ------- GOING PUBLIC MANUAL duding "Grapevine." CLS also distributes materials of interest, such as congressional reports, legislative proposals, or outside analy- ses of items of interest to OTS staff. NEW LEGISLATION CLS staff coordinates OTS comments on pending legislation and completes legislative analyses on pending legislatioa CLS gathers intelligence on upcoming congressional activi- ties through the review of relevant literature, including "Environment and Energy Study Institute Weekly Bulletin"; "Pesticides and Toxic Chemical News"; "Congressional Record"; and OCLA Legislative Reports. The section reviews these materials, identifies key contacts on the issues, and disseminates the materials to key OTS management and appro- priate program staff . In addition, the section summarizes key provisions of these materials and coordinates OTS activity when a more extensive analysis of materials is necessary. If you would like more information on congressional activities, contact EALTs Congressional Liaison Section (382-7605). II. COMMUNICATION STRATEGIES WHEN ARE THEY NECESSARY? Communications strategies, according to the Communications Strategy Staff in EPA's Office of Communications and Public Affairs (OCPA), must accompany all items that re- quire the signature of an assistant administra- tor, the deputy administrator, or the adminis- trator. This is a fairly comprehensive require- ment and encompasses, at a minimum, all items that go through Red Border Review, including proposed rules, final rules, reports to Congress, releases of major studies, and re- sponses to legal actions. WHAT ARE THEY? A communications strategy is an internal, working document with a number of compo- nent parts, which are explained in detail in a document entitled "Communications Plan Guidance" prepared by OCPA's Communica- tions Strategy Staff . (This informative docu- ment is available from Mike McDonell or Esther Tepper in EAT^s Communications and Guidance Section.) In layman's terms, though, a communications strategy (communications plan) is designed to provide the reader with a general understanding of the following: what the action is; how it came about; which people will care about it (e.g., the press, as well the regulated community, constituent groups, Con- gress, States, the general public); what the various reactions of these people are likely to be; how the agency wants to portray the actioni.e., what "message" it wants to convey to the public; how the chosen message will be conveyed; and to whom the message will be conveyed, in very specific terms. WHO USES THEM, AND How? Communications strategies are internal documents intended for use by people in the agency who are likely to want or need key information about an impending action and how it will be presented to the public. These people are likely to include the relevant office director, assistant administrator, associate administrator for OCPA, the deputy adminis- trator, the administrator, and people on their staffs. ------- GOING PUBLIC MANUAL Communications strategies are supposed to be used in two ways: 1. To provoke creative thought about the most effective way to communicate a particular action. 2. To serve as an information source for key agency officials and to help them respond to press and public inquiries about the actioa WHO WRITES COMMUNICATION STRATEGIES? For major actions, FAD'S Communications and Guidance Section, in consultation with the appropriate program office staff and manag- ers, develops and writes the communications strategy. For less visible actions, the program office drafts the strategy, using OCPA's guid- ance (see above), and EAEXs Communications and Guidance Section reviews and modifies the draft, as necessary. WHO IMPLEMENTS COMMUNICATIONS STRATEGIES? Implementation includes, but is not limited to, such tasks as developing mailing lists, produc- ing mailing labels, stuffing envelopes, filling out print request forms, photocopying, writing cover letters, coordinating with other agency offices, tracking key activities that must occur prior to the action date (and spurring them along, if necessary), reserving rooms for con- stituency briefings, and making logistical arrangements for conference calls. Implementation is a responsibility shared among the lead office in OTS, EAD (including the TSCA Hotline, in some cases), and OCPA's Press Division. The Press Division is respon- sible for preparing and disseminating to the press the final version of any press release, press advisory, or note to correspondents prepared for an action. It is also responsible for answering or referring calls from the press and for making arrangements for press brief- ings or press conferences in which the administra- tor or deputy administrator is involved. The precise division of responsibility between the lead OTS program office and EAD varies from strategy to strategy and depends on resource requirements, complexity of imple- mentation, and the action's priority level. It also depends to some extent on the amount of notice EAD is given about the lead office's need for assistance. Implementation task assignments are discussed when the strategy is in early draft form and are specified in detail in item ten of the strategy document, "Announce- ment Notification Plan." WHEN Do COMMUNICATION STRATEGIES HAVE TO BE DONE? OCPA says there should be a draft plan, at least in summary form, at least 90 days before the "action date." This can be difficult, since "action dates" tend to be extremely mobile. From a practical standpoint, work should begin on a communications strategy 1. when there is some realistic sense of what the "action date" is; 2. when there is some understanding of what the "action" will entailor, at least, what the major action options are. How DOES THE COMMUNICATION STRATEGY DEVELOPMENT PROCESS BEGIN? As soon as the lead program office is aware that an upcoming action will require a commu- nications strategy, that office should contact Esther Tepper or Mike McDonell in BAD'S Communications and Guidance Section. At that point, the nature of the action and the likely action date will be discussed. In addi- tion, if appropriate, there will be a preliminary allocation of responsibilities for strategy devel- opment and implementation. ------- GOING PUBLIC MANUAL WHERE Is HELP AVAILABLE? Help is available from EALTs Communications and Guidance Section. Call either Esther Tepper (382-4075) or Mike McDonell (475-8995). TSCA HOTLINE AND INFORMATION ASSISTANCE SERVICE What services does the Hotline provide? The TSCA Assistance Information Service, generally known as the TSCA Hotline, sup- ports the implementation of section 26(d) of the Toxic Substances Control Act (TSCA) by providing technical assistance on TSCA regu- lations to the chemical industry, labor and trade organizations, environmental groups, State and local governments, the EPA Regions, and the general public. In addition, the service supports the implementation of the Asbestos School Hazard Abatement Act (ASHAA), the Asbestos Hazard Emergency Response Act (AHERA) and Title m, the Emergency Plan- ning and Community Right-to-Know Act as part of the Superfund Amendments and Reauthorization Act (SARA). Hotline staff respond to inquiries received by telephone or mail from the public. Responses take the form of information provided over the telephone and mailings of OTS documents. The public's reliance on the Hotline has in- creased greatly in recent years. Currently, the service responds annually to over 35,000 telephone calls and 3,000 letters; distributes over 250,000 documents; and implements a variety of external notifications of OTS. How can RM managers use the Hotline capability? Of course, the quality of service the hotline provides is only as good as the information hotline personnel have. In order to better serve the public, OTS staff must keep the hotline informed (in advance) of new regulations, current "hot" issues, public meetings sched- uled, new documents being made available, and upcoming external notification distribu- tions. EAD conducts an ongoing training program that is coordinated by Wanda Woodburn, the Hotline Project Officer (382-3795). RM managers should regularly inform the hotline of new developments and send copies of relevant RM-related materials to the hotline. OTS staff should call Wanda to schedule a briefing for the hotline staff or pass on pertinent information concerning a public meeting, new documents or requests for assistance with an upcoming distribution. In some instances, RM managers may want to invite hotline staff to attend meetings to help familiarize them with key issues. You can reach the TSCA Assistance Informa- tion Service by dialing (202)554-1404,8:30 a.m. to 5:30 p.m., EST, Monday through Friday. III. THE REGIONAL ROLE IN GOING PUBLIC The Regional lead and sublead system can be leveraged to enhance the process of publiciz- ing the existing chemicals program. A descrip- tion of the Regional lead and sublead system appears on the next page. The OTS staff should consider the Regions as part of the internal decision-making process, and can contact them through EAEXs Regional and State Program Section or the lead toxics Region or the sublead Core TSCA Region. OTS staff can use the Regional network to increase the dissemination of agency informa- tion. The Regions serve as links to State gov- ernments and have established contacts in each of their States. The Regions may also have key relations with industry, labor, and environ- mental or public interest groups specific to their Region. The Regions have a variety of information- sharing networks, including TOXPESTNews and the EPCRA Staff Update newsletters. These can be effective tools to inform the Regions and their constituencies of existing chemicals activities. Call EACXs Regional and State Program Section (contact Rebecca Dils, ------- GOING PUBLIC MANUAL 382-7854) or the lead Region contact for guidance on how best to tap into the Regional networks. A. LEAD REGION ROLES AND RESPONSIBILITES MAJOR GOALS FOR LEAD REGION Q To build regional consensus on key policy, guidance, rule-making, budget- ary, administrative and planning activi- ties; Q To represent both majority and minor- ity positions, needs and perspectives; Q To impact the HQs Office of Pesticides and Toxics Substances (OPTS) deci- sion-making process, including balanc- ing national consistency and regional flexibility; and Q To enhance effective communications between the regions and HQs and within the regions on pesticides and toxic substances activities. « PRIMARY RESPONSIBILITIES OF THE LEAD REGION Building Regional Consensus; Representing Regional Views; and Impacting OPTS Decision Making: Coordinates regional and state input into the development of key policy, guidance, rule making, budgetary and planning documents that are not coordinated by the Sub-Lead Regions. Assures that regional interests, needs, and perspectives are represented or considered in the development of these key documents. When possible, the Lead Region develops a regional consensus position. If a consensus is not reached, the Lead Region formulates a regional response citing both majority and minority opinions but reflecting all regional concerns. The Lead Region communicates these comments to HQs and to the other regions, unless other arrangements are made. If a Sub-Lead Region for topic area decides that it does not have tike time to coordinate regional response and cannot find a substitute, then it contacts Lead Region and the Lead Region decides: if Lead Region should coordinate regional response; if Back-Up Lead Region should coordi- nate regional response; or if no coordination is required and all regions should send responses directly toHQ. Enhancing Communications: Lead Region serves as the focal point to en- hance communications between the regions and HQ and between all ten regions. Methods of communications include: Meetings and Conferences (National OPTS meetings, spring planning meet- ings, RA/DRA meetings, Division Directors' meetings, Branch Chiefs' meetings, Section Chiefs' meetings, FOSTTA, SHREG, etc.); OPTS Work Groups: inform regions of work group formations and assist in the selection of regional participants in the workgroups; Conference Calls (OPP monthly calls, OTS monthly calls, ad hoc calls on specific issues); Written Status Reports such as the monthly Lead Region newsletter ToxPest and the quarterly Lead Region Highlights Reports: Prepares and distrib- utes to the other regions and relevant HQ staff a monthly newsletter ToxPest. ToxPest contains information on upcom- ing meetings, status of regulations, policies and guidance, announcements on new work groups, discussion of regional initiatives or special projects and list of items where regional input has been requested; and Daily Contacts by telephone, e-mail, fax, memoranda on an "as needed" basis. ------- GOING PUBLIC MANUAL LEAD REGION CONTACTS Region 10 became the Lead Region for Pesticides and Toxics in FY91. The lead region contacts are listed below: NAME FTS PHONE E-MAIL FAX No. Gerald Emison 399-5810 EPA9000 399-0149 Deputy Regional Administrator Gary O'Neal 39^4152 EPA9062 399-0110 Director Air and Toxics Division Ken Feigner 399-1198 EPA9045 399-0110 Chief Pesticides and Toxics Substances Branch Jayne Carlin 399-0890 EPA9045 399-0110 Laid Region Coordinator BACK-UP LEAD REGION EPA Region 3 has been assigned as Back-Up Lead Region for FY91-FY92. The Back-Up Lead Region assists the Lead Region in its responsibilities as requested and represents the regional perspective at meetings which the Lead Region cannot attend. 6. SUB-LEAD REGION ROLES AND RESPONSIBILITIES MAJOR GOALS OF SUB-LEAD REGION To act as a focus of regional involvement in their key program area by: Q providing early impact in the HQs Office of Pesticides and Toxics Sub- stances (OPTS) decision-making pro- cess in the sub-lead area; Q communicating emerging HQ policies, rules and guidance to the regions and communicating regional concerns and perspectives to HQ; Q building regional consensus on key policy, guidance, rule making, budget- ary, administrative and planning activities; and Q representing both majority and minor- ity positions, needs and perspectives. PRIMARY RESPONSIBILITIES OF SUB-LEAD REGION 1. Work Group Formation: Sub-Lead Region for the relevant pro- gram area coordinates the selection of the participants for new work groups or work groups needing more regional participants. Once selections have been made, Sub-Lead Region notifies Lead Region and HQ of the final selections. 2. Work Group Tracking: Actively tracks the status of high prior- ity work groups and follow-up on HQs response to regional input. Also moni- tors the effectiveness of communica- tions with all regions on work group activities in the assigned area. ------- GOING PUBLIC MANUAL 3. Regional Review of Documents: Polls regions on issues pertaining to program area. Gathers and coordinates comments dealing with issues in Sub- Lead Region's program area from all regions, with the intent of reaching consensus. If the Sub-Lead Region is unable to reach consensus with the regional staff, section chiefs, or branch chiefs, the issue should be raised to the regional senior managers for resolution. 4. Newsletter Participation: Each Sub-Lead Region contact provides information to the Lead Region Coordi- nator for the monthly newsletter ToxPest by the 25th of each month. Information should be obtained from work group participants in the sub-lead region area, as well as other sources. 5. Enhancing Communications: The Sub-Lead serves as the program- specific focal point to enhance commu- nications both between the regions and HQ and between all ten regions for that program. Methods of communication include organizing and leading regional program-specific retreats/planning meetings, national meetings, conference calls, daily contacts, and troubleshoot- ing for the regions. SUB-LEAD REGION CONTACTS The current sub-lead region KEY PROGRAM AREA assignments for pesticides and toxics are: REGION CONTACT FTS PHONE No. Asbestos Certification/Training Endangered Species EPCRA, Section 313 Core FIFRA (FIFRA88) Ground Water Multi-Media/Pollution Prevention PCBs Core TSCA/Existing Chemicals Worker Protection 1 2 4 8 7 5 10 6 3 9 Marv Rosenstein Ernie Regna Jim Kutzman C Alvin Yorke/ DianneGroh Leo Alderman Phyllis Reed Ken Feigner Robert Murphy Jim Kutzman Davis Bernstein 835-3273 340-6765 257-5201 330-1730 276-7400 886-6006 399-1198 255-7235 597-8598 556-5388 SPECIAL NOTES ON SUB-LEAD AREAS: Core TSCA includes the existing chemical revitalization program, Section 5 & 8 Program, and the Industrial Toxics Project. (During the program development stage of FTP, the Lead Region will chair the Regional Participation Subcommittee for this Project.) Core FIFRA includes FIFRA 88. Multi-Media/Pollution Prevention includes all issues which are not covered by other sub-lead areas and/or which covers more than one area or program, e.g., strategic planning or budgetary topics. ------- |