&EPA
United States EPA 21 O-B-94-001
Environmental Protection June 1994
Agency
Administration And Resources Management (3633)
Management
Development
Self-Learning Catalog
1994-1995
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TABLE OF CONTENTS
I. INTRODUCTION ii
II. AUDIOCASSETTE PROGRAMS
THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE-Covev 1
PRINCIPLE-CENTERED LEADERSHIP-Covev 1
EMBRACING CHAOS-Peters 2
WORKING SMARTER-LeBoeuf 2
COPING WITH DIFFICULT PEOPLE-Bramson 3
BRINGING OUT THE BEST IN PEOPLE-McGinnis 3
COACHING SKILLS FOR MANAGERS AND SUPERVISORS-Lust 4
TO GAIN POWER AND INFLUENCE WITH PEOPLE-Alessandra 4
RELATIONSHIP STRATEGIES-Cathcart & Alessandra 5
HOW TO SUPERVISE PEOPLE-Parkinson 5
THE CONFIDENT WOMAN-Shaevitz 6
HOW TO MASTER YOUR TIME-Tracv 6
SWIM WITH THE SHARKS-Mackay 7
THE PROCRASTINATION CURE-Burka & Yuen 7
III. COMPUTER-BASED PROGRAM
MANAGING FOR SUCCESS-Carlson Learning Company 8
Manager-Employee Assessment Profile
Communication Assessment Profile
Time Management Assessment Profile
IV. CHECKOUT PROCEDURES 9
Location/Loan Procedures
Loss
Evaluations
V. REQUEST FORMS 11
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INTRODUCTION
This EPA Management Development Self-Learning Catalog provides
descriptions of selected audiocassette and computer-based
programs. These programs expand on the characteristics of the EPA
Model Manager as well as compliment classroom training available
to EPA executives, managers, and supervisors. This approach
broadens the self-learning opportunities for our management team
members here in Headquarters and serves as guidance to those in
Regions and Labs.
To re-invent government policies and procedures as indicated by the
National Performance Review teams, it is important that we learn new
methods, encourage innovation, and empowerteam members. These
programs were selected to enable management team members to
focus on the EPA Model Manager characteristics:
vision and forward thinking
integrity
communication
action/results orientation
resources management
leadership
diversity
customer focus
technical/professional credibility
broad-based perspective
Each program, addresses specific characteristics and methods for
improving your own behavior and for modeling those changes within
one's work group. As a leader and manager at EPA, you play a "key"
role in workforce productivity and effectiveness. Your success, and
that of EPA, depends on your ability to get the job done through
others.
The Management Development Training team is interested in your
response to this new self-development effort. Please take time to
evaluate each program. Your comments will help us decide which
programs to expand and which to "sunset."
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1. THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE
Stephen Covey's highly popular book introduces you to his seven
habits which can help you become more effective in your workstyle
and in your personal life. Topics include:
Habit 1: Be Proactive
Habit 2: Begin with the End in Mind
Habit 3: Put First think First
Habit 4: Think Win/Win
Habit 5: Seek to Understand, Then to be Understood
Habit 6: Synergize - Create Cooperation
Habit 7: Sharpen the Saw, Balanced Self-Renewal
Covey discusses ways to expand one's circle of influence, ways to
overcome one's weaknesses, ways to enhance one's self-confidence
and ways to improve one's work relationships through the use of the
habits. EPA Model Manager characteristics touched upon include
Leadership and Communication.
LENGTH: Total time about six hours - six audiocassettes
2. PRINCIPLE-CENTERED LEADERSHIP
Covey in his second book, Principle-Centered Leadership, suggests
a more complete way of thinking about leadership. He discusses
ways to delegate, to coach, and to empqwer others. Learning how to
give your team the autonomy they need to be effective while
maintaining control is the key according to the author. Despite heavy
workloads, changing work priorities, and stressful team interactions, a
principle-centered leader is able to balance a hectic professional life
and a just as hectic personal life. EPA Model Manager characteristics
discussed are Leadership and Diversity.
LENGTH: Total time about five hours -- six audiocassettes
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3. EMBRACING CHAOS
Re-inventing government at EPA means that managers will have
to use their creativity and innovation in the partnerships they form
with various groups, local and state governments, various
industries, etc. in order to accomplish EPA's mission. Tom Peters
discusses the chaotic marketplace and a wide array of business
themes and strategies which will be essential in the new era. EPA
Model Manager characteristics touched upon include Vision.
Forward Thinking. Customer Focus. Broad-based Perspective.
and External Awareness.
LENGTH: Total time about six hours -- six audiocassettes
4. WORKING SMARTER
Michael LeBoeuf discusses his "work smarter" techniques for
becoming a better communicator and a better delegator. In a time
of limited resources, it is important to have the skills not only to
get the most from your time and energy, but also to reduce
paperwork and to make the most out of meetings. The author, a
time management "guru", suggests new ways for setting your
goals and priorities as well as ways to build a team. EPA Model
Manager characteristics include Action/Results Orientation and
Communication.
LENGTH: Total time about six hours - six audiocassettes
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5. COPING WITH DIFFICULT PEOPLE
Since each of us can be seen as difficult at certain times, Dr.
Bramsom puts forward effective methods for coping with difficult
people. In times of crisis and change, people often revert to old
behaviors and are resistant to change. As a manager, your job
is to deal effectively with resistance and to encourage change.
Using the techniques discussed in this program, you will be able
to negotiate to overcome barriers. You will learn techniques to
achieve positive results and to understand the motives behind the
behavior. Dr. Bramson also suggests learning how to understand
your own defensive behaviors which unintentionally can aggravate
the behavior of others. EPA Model Manager characteristics
highlighted are Communication and Action/Results Orientation.
LENGTH: Total time about five hours -- six audiocassettes
6. BRINGING OUT THE BEST IN PEOPLE
The many changes in today's workplace make it essential for all
EPA managers to be effective motivators. Psychologist Alan Loy
McGinnis discusses several motivational techniques which can
foster teamwork and create an environment which will help
individuals reach their potential and achieve success. Methods
for maintaining high morale in a work group are also covered.
The EPA Model Manager characteristics highlighted include
Leadership. Diversity, and Action/Results Orientation.
LENGTH: Total time about six hours -- six audiocassettes
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7. COACHING SKILLS FOR MANAGERS AND SUPERVISORS
This program discusses not only the qualities of great coaches,
but also emphasizes the ways to increase innovation, productivity,
and morale within a team. With the re-invention of government
and workforce streamlining, it is important for our management
team to encourage creativity and innovation within changing
workgroups. Using the techniques discussed may open lines of
communication, and increase team involvement and loyalty. EPA
Model Manager characteristics touched upon are Vision. Forward
Thinking. Action/Results Orientation, and Diversity.
LENGTH: Total time about five hours -- six audiocassettes
8. HOW TO GAIN POWER AND INFLUENCE WITH PEOPLE
As we begin to re-invent many of EPA's Standard Operating
Procedures, managers must discover how to use their own innate
charisma to help others adapt to change. Dr. Alessandra gives
examples of ways to support subordinates, ways to create an
effective team, and ways to listen effectively. He discusses how
to use confidence and a positive outlook to your advantage.
Topics include how to create a stable environment and how to
make a strong first impression. The EPA Model Manager
characteristics discussed include Vision. Forward Thinking and
Communication.
LENGTH: Total time about six hours - six audiocassettes
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9. RELATIONSHIP STRATEGIES
In a constantly changing workplace, it is important that EPA
team leaders, supervisors, and managers embrace change and
be assertive change agents. Using the professional techniques
discussed in this program, you will be able to be more
responsive to the needs of your employees and customers. The
author discusses the key to effective communication, which is
understanding other people's behavioral styles. The EPA Model
Manager characteristics focused on are Broad-based Perspective.
Leadership. Diversity, and Communication.
LENGTH: Total time about five hours -- six audiocassettes
10. HOW TO SUPERVISE PEOPLE
Leadership is the art of making people want to do what needs
to be done. This program discusses ways to help you become
a stronger leader, and thus, get better results by delegating,
coaching, and motivating others to achieve. "Real-lifeexamples"
of the principles of effective supervision at work are discussed
and full explanations of the concepts behind each principle are
given. EPA Model Manager characteristics include Leadership.
Diversity, and Vision, and Forward Thinking.
LINGTH: Total time about five hours - six audiocassettes
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11. THE CONFIDENT WOMAN
Working women often fill many different roles-colleague, wife,
mother, community activist, friend, daughter, etc.. Time is a
precious resource. This program will help outline ways to set
realistic standards and ways to live up to those standards. The
approach used can make it easier to face the challenges of
having many roles. Using the skills discussed, an individual can
learn how to communicate more openly and effectively, and
manage more assertively. EPA Model Manager characteristics
mentioned include Diversity. Communication, and Leadership.
LENGTH: Total time about four hours -- four audiocassettes
12. HOW TO MASTER YOUR TIME
This series reviews a system of organization which promises up
to a 500% return on planning so that you will improve your
efficiency and effectiveness. Brian Tracy discusses his seven
keys which will enable individuals to keep projects on track. The
more time saved, the faster you will reach your goals. Because
time is a valuable resource, this program can help you obtain
positive results faster through effective planning and organization.
When your employees follow your model of planning, they will
become more efficient and consequently more productive. EPA
Model Manager characteristics highlighted are Resources
Management. Action/Results Orientation, and Leadership.
LENGTH: Total time about five hours - six audiocassettes
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13. SWIM WITH THE SHARKS
Using the real-world principles discussed in this program,
Mackay points out mistakes managers make in trying to
motivate employees and discusses effective ways to avoid such
mistakes. Finding ways to be influential as a coach and
discovering techniques to get things done through others are
the essence of Mackay's message. EPA Model Manager
characteristics discussed include Integrity. Leadership, and
Action/Results Orientation.
LENGTH: Total time about six hours -- six audiocassettes
14. THE PROCRASTINATION CURE
Procrastination is frustrating for colleagues and support staff. It
is costly to EPA's mission. It can slow down your progress.
However, even the most motivated people procrastinate at
times. This program will help you learn the skills necessary for
achieving your goals within the time available. Common
misconceptions about methods for overcoming procrastination
are illustrated along with techniques that might end one's
tendencies to procrastinate. Topics include how to plan and
organize your time and how to achieve your goals within the
available time. The EPA Model Manager characteristics touched
upon are Resources Management. Integrity, and Action/Results
Orientation.
LENGTH: Total time about six hours - six audiocassettes
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COMPUTER-BASED PROGRAMS
Presently, there are only a few computer-based management
development programs. We have selected one, "MANAGING FOR
SUCCESS", which explores one's strengths in relationship to 12
competencies areas. All 12 areas are listed by OPM as important for
Federal executives, managers, and supervisors. Each of the three
computer-based self-assessment programs has been widely-used
and praised in the public and private sectors. Dr. William Marston of
the University of Minnesota developed these programs to address the
specific workplace behavior of managers. In each program, you will
be asked to self-identify which of four words is MOST like you and
which word is LEAST like you. It takes about ten minutes to
complete the twenty-four sets of word choices. Then, via the
Learning Lab's printer, you may request a printout based on Dr.
Marston's research of your composite as a manager. The three
programs are:
1. Employee-Manager Assessment Profile - Effective managers are
those who best understand their strengths and weaknesses. This
knowledge makes it easier to develop strategies for meeting the
demands of one's work environment. With the 10-14 page
composite report you will be able to share your strengths with
your manager as well as request information about your blind
spots.
2. Communicating With Style Assessment Profile - Effective
interaction begins with an understanding of one's individual
communication style. Your 6-8 page composite report will list the
most effective and the least effective ways to communicate with
you. Sharing the report with your co-workers and peers may open
lines of communication.
Time-Management Assessment Profile - Effective use of time
begins with an accurate perception of oneself and one's workstyle.
This 10-12 page composite report will identify time wasters that
may impact your time effectiveness. The report includes an action
plan for minimizing time wasters and increasing productive time.
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HOW TO CHECK-OUT PROGRAMS
I. LOCATION and LOAN PROCEDURES:
Audiocassette Programs: The EPA Headquarters Library is
located on the second floor of Waterside Mall, Room M2904.
It is above the EPA Education Center. It is open workdays from
10:00 a.m. to 2:00 p.m. You may check-out ONE audiocassette
program at a time by submitting the REQUEST FORM found
either in the back of this catalog or at the Headquarters Library
Desk. The Librarian on duty will check your EPA ID and date
stamp the requested program for a two-week loan. You may
also request the use of an audiocassette player and headset for
use in the library, in your car, or at your desk.
Computer-Assisted Programs: The EPA Institute's Learning Lab
is located in the Washington Information Center (WIC) near the
Telecommunications Office on the ground floor in the Waterside
Mall. It is open workdays from 7:30 a.m. to 7:00 p.m. The WIC
receptionist will direct you through the registration process and
will require you to leave your EPA ID while using the "Managing
For Success" computer-based Assessment Profiles. You may
call the WIC reception desk at 202-260-7200 for more
information.
II. LOSS OR DAMAGE POLICY & PROCEDURES: Loss or
damage of the audiocassettes will have to be paid for by
you/your office. We only have one set of each audiocassette
program, so it is important to return them promptly and in good
condition. If you note a warped or damaged tape, please
report it and return the program immediately to the Librarian.
Remember direct sunlight warps tapes.
III. EVALUATION OF AUDIOCASSETTE PROGRAMS: We are
interested in your response to this self-development effort. Each
audiocassette program contains an evaluation form. Please
complete it and return it to the library with the program. This
will help us decide which programs to expand and which to
"sunset."
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1994 EPA MANAGEMENT DEVELOPMENT
AUDIOCASSETTE PROGRAM REQUEST FORM
EPA HEADQUARTERS LIBRARY
ROOM 2904M
202-260-5922
NAME GRADE/SERIES DATE_
OFFICE MAILCODE
PHONE DUE DATE
YOU CAN CHECK OUT ONE PROGRAM AT A TIME. SINCE YOUR
CHOICE MAY NOT BE AVAILABLE. PLEASE LIST YOUR 1st. 2nd.
AND 3rd CHOICES.
THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE
PRINCIPLE-CENTERED LEADERSHIP
EMBRACING CHAOS
WORKING SMARTER
COPING WITH DIFFICULT PEOPLE
BRINGING OUT THE BEST IN PEOPLE
COACHING SKILLS FOR MGRS AND SUPERVISORS
RELATIONSHIP STRATEGIES
TO GAIN POWER AND INFLUENCE WITH PEOPLE
HOW TO SUPERVISE PEOPLE
THE CONFIDENT WOMAN
HOW TO MASTER YOUR TIME
SWIM WITH THE SHARKS
THE PROCRASTINATION CURE
Due to the high demand, you can borrow the programs for up to a
two-week period. Please report any damage/audiocassette
problems to Michael Logsdon at 202-260-3330. Remember to
rewind the tapes before returning them. Thank you.
Your Signature
Signature of Headquarters Library Staff
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1994 EPA MANAGEMENT DEVELOPMENT
AUDIOCASSETTE PROGRAM REQUEST FORM
EPA HEADQUARTERS LIBRARY
ROOM 2904M
202-260-5922
NAME GRADE/SERIES DATE.
OFFICE MAILCODE
PHONE DUE DATE
YOU CAN CHECK OUT ONE PROGRAM AT A TIME. SINCE YOUR
CHOICE MAY NOT BE AVAILABLE. PLEASE LIST YOUR 1st. 2nd.
AND 3rd CHOICES.
TITLE
THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE
PRINCIPLE-CENTERED LEADERSHIP
EMBRACING CHAOS
WORKING SMARTER
COPING WITH DIFFICULT PEOPLE
BRINGING OUT THE BEST IN PEOPLE
COACHING SKILLS FOR MGRS AND SUPERVISORS
RELATIONSHIP STRATEGIES
TO GAIN POWER AND INFLUENCE WITH PEOPLE
HOW TO SUPERVISE PEOPLE
THE CONFIDENT WOMAN
HOW TO MASTER YOUR TIME
SWIM WITH THE SHARKS
THE PROCRASTINATION CURE
Due to the high demand, you can borrow the programs for a
two-week period. Please report any damage/audiocassette problems
to Michael Logsdon at 202-260-3330. Remember to rewind the tapes
before returning them. Thank you.
Your Signature
Signature of Headquarters Library Staff
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1994 EPA MANAGEMENT DEVELOPMENT
COMPUTER-BASED PROGRAM REQUEST FORM
EPA LEARNING LAB
W.I.C
202-260-7200
NAME GRADE/SERIES
OFFICE MAILCODE DATE REQUESTED
PHONE DATE USED ,
YOU ARE ALLOWED TO USE ANY OF THE THREE
ASSESSMENT PROFILES LISTED. PLEASE CHECK YOUR
CHOICE.
EMPLOYEE-MANAGER ASSESSMENT PROFILE
COMMUNICATION ASSESSMENT PROFILE
TIME-MANAGEMENT ASSESSMENT PROFILE
YOUR SIGNATURE
SIGNATURE OF WIC STAFF
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1994 EPA MANAGEMENT DEVELOPMENT
COMPUTER-BASED PROGRAM REQUEST FORM
EPA LEARNING LAB
W.I.C
202-260-7200
NAME GRADE/SERIES
OFFICE MAILCODE DATE REQUESTED
PHONE DATE USED
YOU ARE ALLOWED TO USE ANY OF THE THREE ASSESSMENT
PROFILES LISTED. PLEASE CHECK YOUR CHOICE.
EMPLOYEE-MANAGER ASSESSMENT PROFILE
COMMUNICATION ASSESSMENT PROFILE
TIME-MANAGEMENT ASSESSMENT PROFILE
YOUR SIGNATURE
SIGNATURE OF WIC STAFF
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For MANAGEMENT DEVELOPMENT Self-Learning Information:
Clare Shea/Michael Logsdon
EPA/OARM/OHRM/ERSPD
401 M Street, SW (3633)
Washington, D.C. 20460
Phone: 202-260-3338
FAX: 202-260-0523
For Audlocassette Check-Out Information:
EPA HEADQUARTERS LIBRARY
Room M2904
401 M Street, SW (3404)
Washington, D.C. 20460
Phone: 202-260-5922
E-mail: LIBRARY.HDQ
For Computer-Assisted Program Reservation:
WIC Receptionist
Washington Information Center (WIC)
401 M Street, SW
Washington, D.C. 20460
202-260-7200
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