Integrated Error
                     Correction
Setting the Record Straight-An E-Government Service
  4>EPA
United States
Environmental Protection Agency
          Prepared by the


          Office of
      Environmental Information

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Office of Environmental
Information  (OEI)

OEI is an innovative center of excellence that
advances the creation, management, and use of
information as a strategic resource to enhance public
health and environmental protection.
Contents

                                                  PACE

Letter from the Office of Environmental Information (OEI) 	1

Data Quality	2

The Integrated Error Correction Process - An E-Covernment Service . . .4

Customers	6

High Tech-High Touch - 100-Percent Customer Satisfaction	7

Error Correction on the Web	8

Year-end Summary and Highlights	16

Agency-wide Summary	17

System-by-System Summaries	19

The Next Steps	23

Information Resources	24

Glossary

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                Letter from the Office of Environmental Information
                                                                        January 12, 2001

The Agency has taken exciting steps over this last year to ensure that data and information management is
a strategic resource. The creation of the new Office of Environmental Information (OEI) provides the
Agency with a fresh and focused approach toward  better information management.  A high priority project
in our Year 2000 Action Plan was the Integrated Error Correction Process to promote data  quality and set
the record straight. This project was recommended in the Agency Data Quality Strategic Plan,
December 1998, and accepted by the Deputy Administrator in April 1999.  OEI  made it operational in
May 2000.

High quality data has always been our business and is in our best interest.  Inspections, permits, and
regulation decisions are often based on the data we have in our national systems.  Ensuring high data
quality in our national systems is part of all of our jobs.  This new E-Gov service of Error Correction from the
Internet is just one example of how OEI can improve data quality, customer service, and the public's access
to accurate information.

Error Correction from the Internet makes EPA's commitment to provide  an effective and timely process for
correcting and resolving reported data errors clear to the Congress and to the public. The  Agency expends
a great deal of resources and attention on data quality to support enforcement, compliance, environmental
justice, and geographical initiatives. Multi-media inspections and permits, geographical information systems
analysis and maps, and community-based environmental efforts rely on quality facility information.  Error
Correction from the Internet ensures that this critical data will  support these critical functions, analyses, and
decisions.

Although our environmental data quality efforts will never be complete, I  believe that we have made an
outstanding advance with the implementation of Error Correction from the  Internet and I hope that you will
support this specific program and our commitment to quality  information.
                                                      d
                                                  Edwin A. Levine,
                                                  Assistant Administrator
                                                  of Environmental Information
                                                  and Chief Information Officer

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Data  Quality
                               Serving the public's right-to-know about
                               environmental conditions is a vital and growing part
                               of the Environmental Protection Agency's (EPA)
                               business because:

                               •    The widespread availability of data to the
                                   public, and its use for purposes unforeseen at
                                   the time of collection, is now being recognized
                                   by EPA and its partners

                               •    Performance-based management now requires
                                   reliable and accurate performance measures

                               •    Stakeholders are identifying specific data
                                   inaccuracies and areas where data does not
                                   meet their needs
                               Need for EPA Data
                               Quality Improvement

                               Evaluations and internal review of the Agency's data
                               quality have produced recommendations to
                               improve the accuracy, timeliness, and public
                               presentation of data. EPA actions include:

                               •    Establishing a new information office, the
                                   Office of Environmental Information, to
                                   consolidate and provide uniformity in EPA's
                                   approach to information management

                               •    Exercising the new powers afforded by Internet
                                   disclosure of data in a fair and responsible
                                   manner

                               •    Establishing procedures to engage the public
                                   in the development, maintenance, and
                                   modification of the information products it
                                   offers to the public, including, at minimum,
                                   the process EPA and the states will use to
                                   assure prompt correction of data errors in
                                   existing EPA Internet resources

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A Call for Action

In an effort to address data quality concerns, in April
1998  the EPA  Deputy Administrator called for the
development of a strategic action plan to implement
an Agency-wide approach to ensuring data quality.
The announcement states that:

    "The plan  should include, as  one critical
    component, a strategy to ensure that our error
    correction process is well-defined, efficient, and
    transparent to our partners, the public and the
    regulated community."

The Deputy Administrator also called for close
cooperation with EPA's state and tribal partners and
emphasized the primary responsibility of program
offices for stewardship of the data systems they
manage.

In developing a Data Quality Action Plan (DQAP),
which was submitted to the Administrator in
December 1998, EPA sought and considered input
from a wide variety of sources, including states,
regulatory partners, EPA program staff, and other
stakeholders.  DQAP includes a recommendation
for the establishment of a transparent Error
Correction Process.
The Integrated Error Correction
Process - A Giant Step  Forward
The Integrated Error Correction Process initially
became operational in the Spring of 2000 through
the Facility Identification and Toxic Release
Inventory (TRI) databases from the Envirofacts
Warehouse Web Site. Since then,  it has become
part of the national systems covering data and
records pertaining to more than 1,000,000 facilities
and sites. From the start, the focus has been on
customer service.  To date, the Error Correction
Process has reached stakeholders as far away as
Alaska and as close as staff in our EPA Regional and
Headquarters Offices.

The Error Correction Process builds upon existing
procedures and the network of people in the
Environmental  Programs. This provides:

•   More complete documentation on how error
    notifications flow through a large decentralized
    organization (EPA and state  partners)

•  A management framework to ensure that error
    notifications do not fall through the cracks

•  A personal touch to improve the anonymity of
    contacting  a federal agency or communicating
   through cyberspace

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The Integrated Error Correction Process -
An  E Government Service
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                            By accessing EPA's Web Site (www.epa.gov), the
                            public can report and resolve errors. The Error
                            Correction Process provides a framework for the
                            correction of errors after data postings on EPA Web
                            Sites.

                            The Error Correction Process offers:

                            •   Formalized  Error Correction Network.
                                Regions and States have always been active in
                                improving data quality. A formalized network
                                now provides a point of contact to ensure that
                                concerns are heard and appropriate action is
                                taken.

                            •   Web-Based  Management Tracking Tool. This
                                system gives the Agency an accountability
                                tool. It monitors and assists the formalized
                                network in reporting and tracking the data
                                identified, and it captures  the actions taken  to
                                correct or resolve the data dispute. In addition,
                                it tracks five  categories of errors: Facility
                                Characteristics, Enforcement, Inspection,
                                Environmental Data, and Other.

                            It does NOT, however, correct data supplied
                            inaccurately by the original reporting entity.  Entities
                            that need to correct or update the data they
                            submitted must use existing regulatory processes. If
                            data supplied by the original reporting entity is
                            posted inaccurately, the Error Correction Process
                            facilitates correction of these errors.

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Principles and Values
Built into the Process

The most basic principle of the Error Correction
Process is to resolve data inaccuracies in the source
collection systems. This is the basic premise of good
government. The principles underlying the
formalized process are:

•   The Agency wants accurate data in the
    national regulatory program systems.

•   The regulatory collection procedures are not
    altered by this data reporting error process.

•   Applications and tools that use these
    databases benefit by having the source data
    corrected only once.

•   Data providers and data stewards are engaged
    and empowered with the primary
    responsibility to resolve and correct data
    inaccuracies.

•   The person who wants to report an error has a
    seamless and streamlined process. This is
    similar to the credit card discrepancy process -
    just one call or one Web page for the reporter
    to use.

•   Timeliness and communication are critical -
    for feedback to the reporter and on the
    resolution of the reported inaccuracy.
Data Ownership Is Key
Data owners are essential to the Error Correction
Process because they:

  •  Verify the accuracy of reported data, which is
     critical to data quality

  •  Support the formalized network of contacts,
     which is  now well documented

  •  Ensure that concerns are heard and
     appropriate actions are taken

The Error Correction Process tracks and  resolves
errors reported from the public access mechanisms.
It does NOT record errors:

  •  Discovered by program systems

  •  Notified through regulatory submissions

  •  Identified by national system quality
     assurance programs
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                Notification
                                                                     Data
                                                                   Stewards

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                         Customers
6
                                                       Who Are the  Customers?
The Error Correction Process has four primary
customers:

•    Data Providers submit the source data.
     Generally speaking, the regulatory community
     and state/EPA staff are data providers

•    Data Stewards manage a data collection,
     system, or process. In general, EPA or state
     program coordinators and system managers
     are in a stewardship position.

•    Data Users create or use applications that
     access the data.

•    Persons who report errors provide the
     Agency with a notification of a data
     inaccuracy, error, or mistake.

These customers may not be separate individuals;
many may have multiple roles. The Error Correction
Process is designed to ensure that these customers
are sufficiently informed on the resolution of
reported errors.

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 High Tech-High Touch  -
 100-Percent  Customer  Satisfaction
                          Data quality and customer satisfaction are our
                          two most important products. The Error
                          Correction measures of success are:

                          •   100% communication to our customers
                              on reported errors received and resolved

                          •   100% tracking to capture all the activities
                              from notification through resolution

                          Informing the data steward network, informing
                          those who report errors, and having the
                          national systems reflect accurate data changes
                          close the loop toward 100% customer
                          satisfaction. The Error  Correction Process
                          employs High Tech-High Touch. This means
                          we use technology to make our process
                          efficient AND we ensure timely personalized
                          communication with our customers.
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  100%
  Errors
Resolved
     100%
  Customer
Satisfaction


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                   Error Correction  on the Web
8
Web pages available to the public from
www.epa.gov.

•    Error Correction Throughout EPA

•    Region 10 EC-Online

•    AIRSData
                                            Web pages associated with the Error
                                            Correction Process:

                                            •   Error Notification Form

                                            •   Customer Support Standards

                                            •   Notice of Use

                                            •   Error Tracking System (Intranet)

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Error Correction Throughout EPA
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Envirofacts users (www.epa.gov/enviro/) may query numerous environmental databases to

obtain land, water, and air information collected by EPA national programs. If errors are

discovered in the search results, users can report them by clicking on the Report Error but-

ton (on the Query Results navigation bar), and completing the Error Notification form

subsequently displayed.

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         Region  10  EC-Online  Data  Quality  Review
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                                                                Data Access I Related Sites
                      Enforcement and Compliance On-Linc (EC-On-Line) brings together environmental and other information from a number of data systems to proa
                      historical compliance profiles for facilities located in Region 10. The website is organized into several pages below, which can be accessed by c
                      on the buttons at the top or bottom of this screen. First time viewers wishing to sec facility specific reports should click on the "Data Access" t
                      first, read the disclaimer and clarifying information contained on that page, and then click on the "Facility Report" link located at the bottom of
                      page.

                      The facility reports you will be sccmg contain information from EPA and state systems into which records had been entered as of December, I
                      Specific "refresh" dates differ for the air, water and hazardous waste data bases that support EC-On-Line, and are shown at the bottom of the I
                      Reports. Please keep this in mind when commenting on actions or information more recent than that "refresh" date.

                      EC-On-Line is an EPA sponsored project in cooperation with the Alaska Department of Environmental Conservation, the Idaho Department of
                      Environmental Quality, the Oregon Department of Environmental Quality and the Washington Department of Ecology. Participating state agcncici
                      have a variety of information on their web sites that you might find useful You can cbck on any of the icons shown below to access one of the ;
                      agency web sites.
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                         PL£A8E NOTE: This page provides options that are Intended only for those reportInq errors In the data shown In the "Fadlity Repi
                                    G*n«ral Public Data Error Correction Comment
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                                    Facility Representative Data Error Correction Comment
                                    (you represent A racbTy/orgaruzjtion and, after reviewing m« data shown >n your Fac*iy P*port, you wtsh to report
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        Region 10 Environmental Compliance (EC)-Online users (general public and facility repre-
        sentatives) may generate reports and review environmental and other information from a
        number of data systems  concerned with air, water, and hazardous waste throughout the
        region.  General public users  report errors using the  same Error Notification form  as that
        available through Envirofacts.

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AIRSData users may specify criteria to create custom reports on air pollution in areas
throughout the country and display standard maps of the United States.  To report errors,
comment, or ask questions about the air pollution  data displayed by AIRSData, users may
call or e-mail the national, regional,  and state and local EPA staff contacts provided by the
system.

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         Error Notification  Form
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                                                 Error Notification
                         Instruction;
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                         fiecHotice ofUfel EPA "Tflnoljfy youof thtptopeti of youi reported enoi andmty ukfoi iddOional mfoimilioti 01 documentation, if it 11 c

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        The  Error Notification Form allows users to report errors to EPA by  describing the error
        and  providing contact information so that EPA staff may acknowledge their report  and
        inform them of data error resolution.

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Customer Support Standards
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 EPA's Error Correction Performance Standards for Customer Service

 Error Correction Performance Standards

 1) Once you send in the error notification, you will receive immediate confirmation of its transmission
 upon receipt by EPA

 2) Within H to 4 business days, EPA will communicate to you on the status of your error notification,
 including the name and contact information of the data manager who is handling the error you brought to
 our attention

 3) Within 10 business days, EPA will communicate with you on the status of the actions that require
 research to resolve the error

 4) We commit to providing you with a detailed report when the error is resolved

 Our performance goal is to achieve 100% customer satisfaction  You have taken the time to notify EPA of
 discrepancies in the data and we want to make sure that we keep you informed on the status of your
 notification throughout this process We value your input and you' review of EPA's data Your
 involvement allows us to maintain a high level of quality Thank youi

 Click here to view the work flow process chart that shows how error notifications will be handled
A link to the Customer Support Standards is provided from the Error Notification Form to
provide reporters with EPA's performance standards for customer service, which  include a
strong commitment to data quality and customer satisfaction.

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           Notice  of  Use
14

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                   EPA wiD use the personal identflymg mformaaon which you provide only for the expressed purpose of responding to your error nonfic anon and wifl not make this
                   information available for other purposes The Agency does not sell or otherwise transfer personal information to an outside third party EPA wiB not accept
                   anonymously submitted errors

                   If you wish to file a complaint about a £acutfy. please use the option File a Complaint at the EPA s Office of Enforcement and Compliance Assurance website

                   EPA strives to respond to every submitted error as quickly as possible. A State or EPA representative may contact you if additional information or documentation is
                   required The error will be routed to a State or EPA staff person who can evaluate and resolve the data m question. You wiD be informed when and where your
                   error is routed Most errors wiD be routed withn 2 to 4 working days  It may take a month or longer before data corrections arc reflected m Envirofacts  You wiE
                   be informed of the final disposition of the data m question and of any significant delays that may occur Cbck here to view the work flow process chart that shows
                   how error notification; will be handled Feel free to contact the Error Correction Center at any tane to check on the status of your error notification
Please bear m mmd that this Integrated En or Correction Process should be used only to report data errors wahm Envirofacts at this time It will be expanded to
other Agency resources later m calendar year 2000 It is not designed to provide answers to information requests regarding EPA pobcy If we receive information
that does not faD wflhm the purview of the EPA'Staie Integrated Error Correction Process, we will attempt to refer these requests to the appropriate person or
agency

This process is to be used to report inaccuracies m EPA data It is not intended for the following

   • To submit new report; required by regulation
   • To provide answers to questions regarding EPA pokey
   • As a means to report non-compliance

Agam. this process is not intended to be a data coflection effort for the regulated community to report to States or EPA

Thank you for your participation m our program You have helped EPA to Srt the Record Straight'
                            Doom!*: Done
                                                                                                                                              u.
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           A Notice of  Use  link is  also provided  from  the Error Notification  Form to inform  reporters
           that their contact information will be used only to  respond  to the  error  notification  and is
           not made  available to  any outside third party.

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The Error Tracking System is a central resource for the formalized error reporting network
(consisting of data providers, data stewards, data users, and persons who report errors).
This accountability tool is used only by designated EPA staff who capture reported errors
in the system, track actions taken to correct or resolve data disputes, and inform all con-
cerned parties of error resolution.

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                         Year-end  Summary and Highlights
16
                                                       In 2000, the Error Correction Process has become
                                                       active in all major national systems in the
                                                       Envirofacts Warehouse, Region 10 EC-Online, and
                                                       AIRSData.
       Team Activities
          Availability of the Error Correction Process
          Announced to the User Community
•  Summer 2000:  Met with representatives of
   the industry and non-profit organizations to
   inform them that the Error Correction Process
   was available in all major Envirofacts areas.

•  Informed key outreach contacts in the Regions,
   at the Emergency Planning and Community
   Right-to-Know Act Hotline, at the Toxics Release
   Inventory (TRI) User Support Hotline, and at the
   Automated TRI Reporting System User Support
   Hotline about the availability of the Error
   Correction Process.
          Solution Adopted for TRI Explorer
   TRI Explorer adopted text to include a reference
   and "hot link" to "live" data on Envirofacts.
          Filing an Environmental Complaint
   The Error Notification added the OECA "File a
   Complaint" hotlink
   http://es.epa.gov/oeca/main/enforce/file.html
   to the Error Notification "Notice of Use" page.
          Tracking Using the Error Log
•  The Data Quality Action Officer began
   communication activities with the data steward
   network using the error tracking management
   tool.

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                  Agency-wide Summary
                  May-December 2000
                                                Error Notification Summary:  290 Total Reported
                                                Errors (this number includes only 100 of the
                                                Region 10 notifications)
                                                                                                  17
TYPES OF ERROR NOTIFICATIONS
Total No.
DESCRIPTION
Invalid Notifications


   Duplicates


   Dropped



   Referred
   87


   16


   13



    5
  Rejected - Not Related to Data Quality   53
The notifications were reviewed by EPA staff and not
forwarded to data stewards for review.

These were notifications that addressed the same
piece of data.

These notifications were dropped due to lack of
response by original notifiers for additional
information.

These notifications addressed subjects related to
EPA's Public Information Center.

These notifications included reports of Envirofacts
query errors and questions about the Error
Correction Process.	
Notifications That Need More Information   9
              EPA staff have requested more information from
              original submitters before a determination could be
              made about the validity of a notification.	
Valid Notifications
  194
  Data Quality Errors Corrected
  as a Result of Notifications
   50
These notifications were determined to be valid by
EPA staff and forwarded to data stewards for review.
Facility Characteristics - 147
Enforcement - 4
Inspection - 2
Environmental Data - 8
Other - 33

Data owners have corrected the data in the
program systems and notifiers have been provided
with this resolution.
RCRIS-12, PCS-14, AIRS-6, SDWIS- 4, TRIS-3, FLA-7,
RMP-1,Other-3

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18
           Number of Data Quality Flags Placed  (6)
           in Envirofacts in 2000 (of the 50 data
           quality errors corrected)
  Number of Data Quality Flags
  currently up on December 31 st,
  2000 (of the 50 data quality errors
  corrected)


Reviewed Notifications That Were
Rejected by Data Stewards
                                              (3)
                                              29
         Notifications Currently Under
         Review by Data Stewards
                                    115
An image labeled "Data Quality" is displayed on
system records in which the data quality will be
corrected on the next Envirofacts data refresh.
TRIS-2, AIRS-1, PCS-1, SDWIS-2	

SDWIS-2, PCS-1
The data quality of the program records identified
in these notifications was determined to be correct
by the data stewards. EPA staff communicated these
resolutions to the original notifiers.
RCRIS-6, PCS-5, AIRS-6, TRIS-4, FLA-1, RMP-1,
BRS-1, Other-5

These notifications have been sent to data stewards
and submitters have been notified of the status.
  5     less than 30 days old
  9     more than 30 days old
 53     more than 60 days old
 25     more than 90 days old
 23     more than 120 days old
RCRIS-52, PCS-15, AIRS-18, SDWIS-5, TRIS-5, FLA-5,
RMP-2, CERCLIS-2, BRS-1, NCDB-1, Other-9
       Management Summary

       Data ownership is key.  Outstanding notifications require EPA Headquarters, State, and Regional Office
       collaboration.  Many of the notifications provided updated information and were not "errors" in data
       management. There are many lessons still to be learned in the resolution process for error notification.
       Agency initiatives are addressing many of the data quality gaps that the Error Correction Process is
       identifying.

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                System-by-System  Summaries
                May-December 2000
                                                                                        19
Office of Solid Waste and Emergency Response
Resource Conservation and Recovery Information System (RCRIS)
Number of Errors Reported to Date . . . .70



 Resplved  	18


 Unresolved	52
                                          Facility Characteristics - 65
                                          Environmental Data - 2
                                          Other - 3

                                          These notifications have been accepted for
                                          correction or determined to be invalid and rejected.

                                            1    less than 30 days old
                                            5    more than 30 days old
                                           22    more than 60 days old
                                           1 3    more than 90 days old
                                           11    more than 120 days old
Office of Enforcement and Compliance Assurance
Permit Compliance System (PCS)	
Number of Errors Reported to Date . . . .34
 ^
   )lved  	


Unresolved .     	15
Facility Characteristics - 30
Environmental Data - 1
Other - 3

These notifications have been accepted for
correction or determined to be invalid and reacted.

  0    less than 30 days old
  0    more than  30 days old
 11    more than  60 days old
  2    more than  90 days old
  2    more than  120 davs old

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       Office of Air and Radiation
       Aerometric Information Retrieval System (AIRS)
       Number of Errors Reported to Date  . . . ,30
           solved
         Unresolved
                                           Facility Characteristics - 29
                                           Enforcement -  1

                                           These notifications have been accepted for
                                           correction or determined to be invalid and rejected.

                                            0     less than 30 days old
                                            1     more than  30 days old
                                            6     more than  60 days old
                                            4     more than  90 days old
                                            7     more than  120 days old
20
       Office of Water
       Safe Drinking Water Information  System  (SDWIS)
       Number of Errors Reported to Date
            Ived
        Unresolved
                                           Facility Characteristics - 4
                                           Enforcement - 3
                                           Environmental Data - 2

                                           These notifications have been accepted for
                                           correction or determined to be invalid and rejected.

                                            2     less than 30 days old
                                            1     more than 30 days old
                                            2     more than 60 days old
                                            0     more than 90 days old
                                            0     more than 120 days old
       Office of Environmental Information
       Toxic Release Inventory System (TRIS)
       Number of Errors Reported to Date	12
         •*
solved ..                        ...7
         Unresolved...      	5
Facility Characteristics - 7
Inspection - 2
Environmental Data - 2
Other - 1

These notifications have been accepted for
correction or determined to be invalid and rejected.

 1     less than 30 days old
 1     more than 30 days old
 2     more than 60 days old
 U     more than 90 days old
 1     more than 120 days old

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Office of Environmental Information
Facility Linkage Application (FLA)
Number of Errors Reported to Date ... .1 3

 Resolved  	9



 Unresolved .                      . .5
Other - 1 3

These notifications have been accepted
for correction or determined to be invalid and
rejected.

 0     less than 30 days old
 1     more than 30 days old
 2     more than 60 days old
 1     more than 90 days old
 1     more than 1 20 days old
                                                                                            21
Office of Solid Waste and Emergency Response
Risk Management Plan  (RMP)	
Number of Errors Reported to Date  ... .4

 Resplved  	2
 Unresolved
Facility Characteristics - 4

These notifications have been accepted
for correction or determined to be invalid and
rejected.

 0     less than 30 days old
 0     more than 30 days old
 2     more than 60 days old
 0     more than 90 days old
 0     more than 120 days old
Office of Solid Waste and Emergency Response
Comprehensive Environmental Response, Compensation and  Liability
Information System (CERCLIS)	
Number of Errors Reported to Date  ... .2

 Resolved  	0
 Unresolved
Facility Characteristics - 2

These notifications have been accepted
for correction or determined to be invalid and
rejected.

 0     less than 30 days old
 0     more than 30 days old
 0     more than 60 days old
 2     more than 90 days old
 0     more than 120 days old

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      Office of Solid Waste and Emergency Response
      Biennial Reporting System (BRS)
      Number of Errors Reported to

        Re»lved
. .2
        Unresolved
22
Facility Characteristics - 2

These notifications have been accepted
for correction or determined to be invalid and
rejected.

 0     less than 30 days old
 0     more than 30 days old
 0     more than 60 days old
 1     more than 90 days old
 0     more than 120 days old
       Office of Enforcement and Compliance Assurance
       National Compliance Database (NCDB)	
       Number of Errors Reported to Date ... .1

        fAjlved  	0
        Unresolved
 .1
Facility Characteristics - 1

These notifications have been accepted
for correction or determined to be invalid and
rejected.

 0     less than 30 days old
 0     more than 30 days old
 0     more than 60 days old
 0     more than 90 days old
 1     more than 120 days old
       Types of Error Reporters
        01
        JD
                      EPA Contractor
                      EPA Employee
                      Owner/Operator/Employee
                      State/Local Government Contractor
                      State/Local Government Employee
                      Other Government Representative
                      General Public
                                        43
                             29
                  10
            This chart does not include Error Notifications from Region 10, which were categorized as "No Affiliation Type.
            A total of 290 errors were reported.

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The Next Steps - Data Quality
 Commitment and Partnership
                          In an effort to continue the success of the Error
                          Correction Process, OEI and its partners will
                          continue:
                              Working with Internet partners and having the
                              Error Notification Process available throughout
                              EPA Web Sites
                              Working with outside stakeholders who use
                              EPA information to include it on their Web
                              Sites
                              Expanding outreach efforts to gain greater
                              awareness and understanding of the Error
                              Correction Process
                              Striving for 100% customer satisfaction and
                              improved data quality

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                        Information  Resources
24
Contacts

Kim Orr
Data Quality Action Officer
U.S. Environmental Protection Agency
Office of Environmental Information
1200 Pennsylvania Avenue, NW
Washington, DC 20460
202/260-6238
202/401-0182 fax
orr.kimberlie@epa.gov

Pat Carvey
Special Assistant
U.S. Environmental Protection Agency
Office of Environmental Information
1200 Pennsylvania Avenue, NW
Washington, DC 20460
202/260-3103
202/401-0787 fax
garvey.pat@epa.gov

Other Information Resources are:
EPA Public Information Center at:
www. epa.gov/epahome/pic. htm

Office of Environmental Information
Toxics Release Inventory Explorer at:
www.epa.gov/triexplorer

The Envirofacts Warehouse Web Site at:
www.epa.gov/enviro

AIRS Data at: www.epa.gov/airsdata
                                                     Region 10 ECOnline at: www.epa.gov/r10earth

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Glossary
                AIRS          Aerometric Information Retrieval System


                BRS          Biennial Reporting System


                CERCLIS      Comprehensive Environmental Response,
                              Compensation and Liability Information System


                DQAP         Data Quality Action Plan


                EPA          Environmental Protection Agency


                FLA          Facility Linkage Application


                GICS          Grants Information and Control System


                LRT          Location Reference Table


                OECA         Office of Enforcement and Compliance Assurance


                OEI           Office of Environmental Information


                PCS          Permit Compliance System


                RCRIS         Resource Conservation and  Recovery Information
                              System


                RMP          Risk Management Plan


                SDWIS        Safe Drinking Water Information System


                TRIS          Toxics Release Inventory System

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