&EPA
United States
Environmental Protection
Agency
Solid Waste And
Emergency Response
EPA/530/UST-89/011
August 1989
Commitment To
Cooperation
Franchising The LIST
Program
Printed on recycled paper.
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How Can We Protect the Environment from
Thousands of Leaking Underground Tanks?
That's the basic challenge facing the Environmental Pro-
tection Agency as we implement a nationwide program
for underground storage tanks (USTs). It's a unique
challenge. And it calls for a new management approach.
The Facts:
There are nearly 2 million underground storage tanks now reg-
ulated by EPA, and thousands of them are leaking.
Tanks are located at over 750,000 sites in 3,000 counties and
56 States and territories.
Nearly all sites have the potential to contaminate ground water
or cause fires and explosions.
The Problem:
How can we successfully manage an UST program covering
nearly 2 million tanks at over 750,000 sites?
The Solution:
Use a widescale management process that has proven its
success in the business world .
... Franchising.
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The UST Franchise Network consists of
EPA headquarters, the 10 EPA Regional
Offices, 56 States and Trust Territories,
3,000 local offices, and over 750,000
tank facilities.
Franchising: A Commitment to
Cooperation
This brochure explains EPA's franchising system and how
you — as State UST officials — can benefit from this new
approach. As part of an active, nationwide network, you
will find extensive support services that will help you meet the
unique regulatory challenges posed by underground
storage tanks.
Franchising works by using the strengths and knowledge of
both the franchisees —who directly run the business daily -
and the franchiser— who delivers national advertising, policy
and crucial support services. The central element in the suc-
cess of franchising is the cooperation of these two key players.
EPA is now joining in a cooperative enterprise with State gov-
ernments to develop franchises that specialize in marketing
good tank management and regulatory compliance to the ulti-
mate "customers," the hundreds of thousands of tank owners
and operators.
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Franchising: Cooperative Action to Protect
the Environment
New problems call for new solutions. The immense num-
ber of underground tanks and sites now subject to
Federal or State regulations has prompted EPA to
develop an innovative way to implement the LIST program.
In responding to this unique regulatory challenge, EPA has
decided to emulate the commercial success of franchising.
Facing the same basic problems of servicing huge num-
bers of varied customers nationwide, national franchises have
been successfully marketing everything from hamburgers to
real estate for decades. We can do much the same thing to
market the LIST program to our "customers," the hundreds of
thousands of tank owners and operators.
All franchises face the same basic questions:
• How to provide and maintain services at thousands of
locations?
• How to find improved methods of doing hundreds of
different operational tasks?
Answers to these questions come from identifying separate
responsibilities for the franchiser and for those running individ-
ual franchises. Here's how it will work for us:
• Responsibilities will be clearly defined for States —who run
their own "stores" — and for EPA — who provides a multitude
of support services.
• State "stores" will design LIST programs to fit the unique
needs of the customers.
• EPA will take the lead in seeking and providing training, an
essential element for running a successful UST franchise.
• EPA will conduct research on better technology and
management methods that will benefit both States and their
customers.
These responsibilities are discussed more fully in the
following pages, but you can see why cooperation is so
important.
Commitment
to Cooperation
We think of the UST program as a
cooperative venture between the States
and EPA to bring about compliance with
the UST regulations in the most efficient
manner possible. We want to find new
ways to encourage voluntary compliance,
to reward initiative and innovation,
and to seek daily improvements in
performance. Enforcement will, however,
be an essential part of a franchised UST
program, because some customers will
not comply with the regulations.
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As a franchiser, EPA's overriding concern
is to help you — State UST officials —
market a practical, workable regulatory
program to customers who own and
operate USTs. We can succeed only if
you are successful. The effectiveness of
franchising will be seen as more and
more customers "buy into " the program
each year — and increasingly more and
more USTs will be properly managed.
Your Responsibilities at the State Level
Although EPA will support State programs in every way
possible right from the start, the daily business of State
"stores" rests entirely with you. As State UST officials
running the franchise's stores, you are the most critical link to
the customer. You have the demanding job of convincing our
customers — the owners and operators of USTs — that they
need to prevent and correct tank leaks. Compliance assistance
and enforcement are the primary products for sale on your
store's shelves.
The success of the UST franchise depends on knowing what
your customers want and need. Your direct contact and knowl-
edge provides the best source of vital information about the
customers.
Exposed to your customers' daily operational problems,
you can identify opportunities for improving performance more
readily than EPA can. You can respond to immediate problems
and try out new ideas. And you will always have ready access
to EPA's expertise by working with Regional Offices in joint
problem solving.
While getting key support services from EPA, you can run
effective and innovative programs that respond to the specific
characteristics of customers in your State. Ultimately, we can
share your successes with other UST franchises to our mutual
benefit.
Franchising emphasizes the reciprocal basis of successful
business ventures. Each of the key participants in this joint
venture plays an important part:
• State UST Officials
• EPA's Regional Offices
• EPA's National Headquarters
^*u
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What EPA Does for State Franchises
At the Regional Level
Perhaps the best way to begin defining EPA's respon-
sibilities is to say what the Regional Offices will not be
doing:
• They won't run the LIST program for the State.
• They won't dictate behavior at the State level.
• They won't second-guess individual State decisions.
As in our State Program Approval regulations, the
emphasis is on meeting objectives of the whole program. Be-
cause there is no one way to meet these objectives, you will be
free to find the best way to run your own "store" as long as
the program objectives are met by 1998.
To help you, the Regional Offices will:
• Work with you in a cooperative spirit to develop a program
that will meet the national goals and objectives.
• Listen carefully to you to learn what you need to improve per-
formance in your State program and work together with you to
accomplish your goal.
• Identify special problems that EPA can solve through its
nationwide access to expertise.
• Promote efficient, innovative management practices
discovered at sites in your franchise.
• Help you identify crucial training needs.
• Assist you in developing program workplans, as well as
award and oversee grants and cooperative agreements.
• Identify specific areas where a State's performance is below
par and work with you to find ways to improve that
performance.
• Evaluate overall program effectiveness with you to identify
needed improvements.
• Allocate monetary resources to augment strengths and
promote a base, while carefully balancing the use of resources
nationwide.
• Provide enforcement support to achieve effective program
compliance.
As State UST officials, you will be
the source of most of the ideas for
improvement and new services. If you
succeed, the Regions will succeed. By
listening to you and providing you with
all possible assistance to get the job
done, the Regional Offices will play a
crucial part in continuously improving
your performance.
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The range of these various
responsibilities for States and EPA
underscores why the ultimate success
of the UST franchise depends on a
commitment to cooperation between
States and EPA.
At the Headquarters Level
Because Headquarters will give a great deal of autonomy
to the Regional Offices— for example, the Regional Of-
fices will approve State programs —the bottom line task
for Headquarters is finding ways to improve the performance
of the entire franchise. What does this mean? EPA Head-
quarters will:
• Develop realistic national policies and standards, carefully
considering information from you and the Regional Offices.
• Obtain grant, contractor, and travel funding to support you
and the Regional Offices.
• Work with Regional Offices to thoroughly understand the
needs of your State UST program so that we can help you
improve the quality and productivity of your work.
• Fund and manage research to solve program problems you
encounter.
• Provide training aids that enable you to do your job better,
especially as you help tank owners and operators in the daily
work of managing their tanks.
• Transfer technology and expertise throughout the country,
convene workgroups to deal with critical operational issues,
and encourage communication between State and Regional
UST officials.
• Provide the equivalent of "national advertising" for the fran-
chise through effective outreach materials and other outreach
activities.
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By reaching and serving the owners and
operators ofUSTs, we ultimately serve a
much larger public — all Americans, who
want and need their environment
protected.
Looking to the Future:
Franchising and the Environment
Franchising the LIST program provides a unique
cooperative venture for EPA and State governments.
Building a franchise with a solid reputation will take time.
Today's successful franchises have been built over ten, twenty,
and thirty years. We can't expect to have a perfect program in
place everywhere within a year or two. We will have to set a
pattern of success and constant improvement. We're deter-
mined to accomplish this task and to do it well. EPA will build
trust in the franchise by providing effective support services
and useful management tools.
Only a franchise approach will allow us to deal effectively
with the management challenges expected over the next
five years: well over 200,000 releases from USTs; perhaps
250,000 closures; new tank installations in the hundreds of
thousands.
We will need the decentralized, flexible system that
franchising presents to recognize the unique needs of vastly
different States and the considerable differences within any
single State.
As with the successful franchising of fast foods or real es-
tate, EPA's franchising will be aimed at helping our customers,
the owners and operators of USTs. For ground water to be
protected and sites to be cleaned up, owners and operators
must comply with the UST regulations. We want to do
everything we can for customers to "buy" our sound tank
management practices that will protect ground
water, prevent fires and explosions, and clean up
contaminated sites.
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Regional and State UST Program Contacts
EPA Regional Map
EPA Regional UST Program Managers
William Torrey
U.S. EPA, Region 1
JFK Federal Building
Mailcode: HPU-1
Boston, MA 02203-2211
617-573-9604
FTS 833-1604
Thomas Taccone
U.S. EPA, Region 2
Hazardous Waste
Programs Branch
26 Federal Plaza
Mailcode: 2AWM-HWPB
New York, NY 10278
212-264-1369
FTS 264-1369
Wayne Naylor
U.S. EPA, Region 3
841 Chestnut St. Building
Mailcode: 3HW31
Philadelphia, PA 19107
215-597-7354
FTS 597-7354
John Mason
U.S. EPA, Region 4
345 Courtland St., N.E.
Mailcode: 4WM-GP
Atlanta, GA 30365
404-347-3866
FTS 257-3866
Gerald Phillips
U.S. EPA, Region 5
230 S. Dearborn Street
Mailcode: 5HR-JCK-13
Chicago, IL 60604
312-886-6159
FTS 886-6159
William Rhea
U.S. EPA, Region 6
1445 Ross Avenue
Mailcode: 6H-A
Dallas. TX 75202-2733
214-655-6755
FTS 255-6755
Lee Daniels
U.S. EPA, Region 7
RCRA Branch
726 Minnesota Avenue
Kansas City. KS 66101
913-551-7055
FTS 276-7055
Debbie Ehlert
U.S. EPA, Region 8
99918th Street
Mailcode: 8-HWM-RM
Denver. CO 80202-2405
303-293-1489
FTS 564-1489
Pat Ecklund
U.S. EPA, Region 9
1235 Mission Street
San Francisco, CA 94103
415-744-1437
FTS 484-1437
Joan Cabreza
U.S. EPA, Region 10
1200 Sixth Avenue
Mailcode: WD-139
Seattle. WA 98101
206-442-0344
FTS 399-0344
UST93
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State UST/LUST Program Offices
AK UST/LUST CONTACT2
Dept. of Environmental Conservation
P.O. Box 0
3220 Hospital Drive
Juneau. AK 99811-1800 907-465-2630
AL UST CONTACT4
Dept. of Environmental Management
Ground-Water Branch/Water Division
1751 Congressman W. L. Dickerson Dr.
Montgomery. AL 36130 205-271-7986
AR UST/LUST CONTACT2
Dept. of Pollution Control & Ecology
P.O. Box 9583
8001 National Drive
Little Rock. AR 72219 501-562-7444
AZ UST/LUST CONTACT2
Department of Environmental Quality
2005 North Central Avenue, Room 300
Phoenix. AZ 85004 602-257-6984
CA UST CONTACT4
State Water Resources Control Board
Division of Loans and Grants
P.O. Box 944212
2014 T Street
Sacramento. CA 94244-2120
916-739-4324
CO UST CONTACT3
CO Department of Health
Hazardous Materials and Waste
Management Program
Underground Tank Program
4210 East 11th Avenue
Denver. CO 80220 303-331-4830
LUST CONTACT
CO State Oil Inspection Office
1001 East 62nd Avenue. Room AS
Denver. CO 80216 303-289-5643
CT UST/LUST CONTACT2
CT Dept of Environmental Protection
Underground Storage Tank Program
State Office Building
165 Capitol Avenue
Hartford, CT 06106 203-566-4630
DC UST/LUST CONTACT2
DC Dept. of Consumer and Reg. Affairs
614 H Street. NW Rm. 516
Washington, D.C. 20013-7200
202-783-3205
DE UST/LUST CONTACT2
DE Dept. of Natural Resources &
Environmental Control
Underground Storage Tank Branch
715Grantham Lane
Newcastle, DE 19720 302-323-4588
FL UST/LUST CONTACT2
Dept. of Environmental Regulation
Tank Section
Twin Towers Office Building - Rm 403
2600 Blair Stone Road
Tallahassee, FL 32399-2400
904-488-3936
GA UST CONTACT4
Environmental Protection Division
Underground Storage Tank Unit
3420 Norman Berry Drive - 7th Floor
Hapeville. GA 30354 404-669-3927
HI UST/LUST CONTACT1
Department of Health
500 Ala Moana Blvd.
Honolulu, HI 96813 808-543-8226
IA UST/LUST CONTACT1
IA Department of Natural Resources
Henry A. Wallace Building
900 East Grand
Des Moines, IA 50319 515-281-8692
ID UST CONTACT3
ID Department of Health & Welfare
450 West State Street
Boise. ID 83710 208-334-5847
LUST CONTACT
ID Division of Environmental Quality
450 West State Street
Boise, ID 83710 208-334-5845
IL UST CONTACT3
IL Office of State Fire Marshal
3150 Executive Park Drive
Springfield. IL 62703-4259 217-785-5878
LUST CONTACT
IL Environmental Protection Agency
P.O. Box 19276
Springfield. IL 62794-9276 217-782-6761
IN UST/LUST CONTACT1
5500 West Bradbury Avenue
Indianapolis. IN 46241 317-243-5055
KS UST/LUST CONTACT1
KS Department of Health & Environment
Bureau of Environmental Remediation
Underground Storage Tank Section
Forbes Reid. Building 740
Topeka. KS 66620 913-296-1678
KY UST/LUST CONTACT1
Division of Waste Management
Underground Storage Tank Section
18 Reilly Road
Frankfort. KY 40601 502-564-6716
LA UST CONTACT4
Dept. of Environmental Quality
Underground Storage Tank Division
P.O. Box 44274. 438 Main Street
Baton Rouge. LA 70804 504-342-7808
MA UST CONTACT3
MA Department of Public Safety
Underground Storage Tank Program
P.O. Box 490. East Street, Bldg. #5
Tewksbury. MA 01876 508-851-9813
MD
ME
Ml
LUST CONTACT
MA Dept. of Environmental Protection
One Winter Street
Boston. MA 02108 617-292-5903
UST/LUST CONTACT2
MD Department of Environment
Hazardous & Solid Waste Mgmt Admin.
Underground Storage Tank Section
2500 Broening Highway
Baltimore, MD 21234 301-631-3442
UST/LUST CONTACT1
ME Dept. of Environmental Protection
State House - Station 17
Hospital Street, Ray Building
Augusta, ME 04333 207-289-2651
UST CONTACT3
Ml Department of State Police
Fire Marshal Division
7150 Harris Drive
MN
MO
MS
MT
NC
Lansing, Ml 48913
LUST CONTACT
Ml DNR-ERD
P.O. Box 30028
Lansing, Ml 48913
517-334-7090
517-334-7079
UST/LUST CONTACT1
MN Pollution Control Agency
Underground Storage Tank Program
520 Lafayette Road North
St Paul, MN 55155 612-296-7743
UST CONTACT3
MO Department of Natural Resources
P.O. Box 176
205 Jefferson Street
Jefferson City, MO 65102 314-751-7428
LUST CONTACT
MO Department of Natural Resources
Laboratory Services Program
2010 Missouri Blvd.
Jefferson City, MO 65101 314-751-7929
UST/LUST CONTACT1
Department of Environmental Quality
Bureau of Pollution Control
Underground Storage Tank Section
P.O. Box 10385, 2380 Hwy 80 West
Jackson, MS 39289-0385 601-961-5171
UST/LUST CONTACT1
MT Dept. of Health & Environmental Sci.
Solid & Hazardous Waste Bureau
111 North Last Chance Gulch
Arcade Building, Basement
Helena, MT 59701 406-444-5970
UST/LUST CONTACT2
Pollution Control Branch
Division of Environmental Management
Dept of Env., Health and Natural Res.
P.O. Box 27687
Raleigh, NC 27611-7687 919-733-8486
1 = State has 1 person serving as both the UST and LUST Contact.
2 = State has 1 UST and 1 LUST Contact; both have the same
address and telephone number.
3 = State has 1 UST and 1 LUST Contact; each with a distinct address and/or
telephone number.
4 = State has only an UST Contact; there is no formal LUST office.
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NO UST CONTACT4
ND Department of Health
Division of Waste Management
Box 5520,1200 Missouri Avenue
Bismarck. ND 58502-5520 701-224-2366
NE UST CONTACT3
NE State Fire Marshal's Office
Underground Storage Tank Division
P.O. Box 94677
246 South 14th Street ,,
Lincoln. NE 68509 402-471-9465
LUST CONTACT
NE DepL of Environmental Control
Groundwater Sect., Water Quality Division
301 Centennial Mall South, Box 98922
Lincoln, NE 68509-8922 402-471-4230
NH UST/LUST CONTACT1
NH Dept. of Environmental Services
Underground Storage Tank Program
6 Hazen Drive, P.O. Box 95
Concord, NH 03301 603-271-3444
NJ UST/LUST CONTACT*
Dept of Environmental Protection
Div. of Water Resources (CN-029)
401 East State Street
Trenton. NJ =08625 609-984-3156
NM UST CONTACT2
Environmental Improvement Division
Underground Storage Tank Bureau
1190 Si Francis Drive
Harold Runnels Building, Room N2150
Santa Fe, NM 87503 505-827-0188
NV UST/LUST CONTACT2
DepL of Conservation & Natural Res.
Division of Environmental Protection
Capitol Complex
201 S. Fall Street
Carson City, NV 89710 702-687-5872
NY UST CONTACT4
Dept. of Environmental Conservation
Bulk Storage Section, Div. of Water
50 Wolf Road. Room 326
Albany, NY 12233-3520 518-457-4351
OH UST CONTACT3
OH Department of Commerce
7510 East Main Street
P.O. Box 525
Reynoldsburg, OH 43068 614-752-7938
LUST CONTACT
OH Department of Commerce
8895 East Main Street
Reynoldsburg, OH 43068 614-752-7938
OK UST/LUST CONTACT2
Corporation Commission
Underground Storage Tank Program
Jim Thorpe Building
2101 North Lincoln Blvd.
Oklahoma City, OK 73105 405-521-3107
OR UST CONTACT3
' OR Dept. of Environmental Quality
.. 811SW Sixth Avenue
Portland, OR. 97204 503-229-6652
LUST CONTACT
OR Dept. of Environmental Quality
UST Cleanup Program
811 SW Sixth Avenue
Portland, OR 97204 503-229-6652
PA UST CONTACT3
PA DepL of Environmental Resources
Non-point Source & Storage Tank Section
P.O. Box 2063, Fulton Building, 12th Roor
Harrisburg, PA 17120 717-657-4080
LUST CONTACT
PA Dept of Environmental Resources
Site Remediation and Enforcement Section
P.O. Box 2063, Fulton Building. 12th Floor
Harrisburg. PA 17120 717-657-4080
Rl UST/LUST CONTACT1
Rl Dept of Environmental Management
Underground Storage Tank Section
291 Promenade St
Providence, Rl 02908 401-277-2234
SC UST/LUST CONTACT2
Dept of Health and Environ. Control
Ground-Water Protection Division
2600 Bull Street
Columbia, SC 29201 803-734-5332
SD UST CONTACT4
Dept of Water & Natural Resources
Office of Water Quality
.523 East Capitol
Joe Foss Building
Pierre. SD 57501-3181 605-773-3351
TN UST/LUST CONTACT1
Dept of Health & Environment
200 Doctors Building
706 Church Street
Nashville, TN 37247 615-741-4081
TX UST/LUST CONTACT2
Texas Water Commission
Underground Storage Tank Section
P.O.Box 13087,1700 North Congress
Austin. TX 78711 512-463-7786
UT UST CONTACT4
UT Department of Health
Bureau of Solid & Hazardous Waste
Solid and Hazardous Waste Section
P.O. Box 16700
Salt Lake City, UT 84116-0700
v 801-538-6752
VA UST/LUST CONTACT2
VA State Water Control Board
'P.O. Box 11143
2111 North Hamilton Street
Richmond, VA 23230-1143
804-367-6685
VT UST/LUST CONTACT1
VT Dept of Natural Resources
Underground Storage Tank Program
103 South Main Street, West Building
Waterbury, VT 05676 802-244-8702
WA UST/LUST CONTACT2
WA Department of Ecology
Solid & Hazardous Waste Program/
Underground Storage Tank Unit
4224 Sixth Avenue
Rowesix, Bldg. 4, Mail Stop PV-11
Olympia, WA 98504-8711 206-459-6272
Wl UST CONTACT3
Wl Dept of Industry, Labor & Human
Relations
P.O. Box 7969
201 East Washington Avenue
Madison. Wl 53707-7969 608-267-9725
LUST CONTACT
Wl Department of Natural Resources
P.O. Box 7921
Madison. Wl 53707-7921 608-267-7560
WV UST/LUST CONTACT2
WV Waste Management Division
WV Department of Natural Resources
. Underground Storage Tank Section
1260 Greenbrier Street
Charleston, WV 25311 304-348-5935
WY UST CONTACT4
WY Dept of Environmental Quality
Water Quality Division
Herschler Building, 4th Floor
122 West 25th Street
Cheyenne. WY 82002 307-777-7081
AS UST/LUST CONTACT1
Environmental Protection Agency
Office of the Governor
American Samoa Government
ATTN: UST/LUST Program
Pago Pago, American Samoa 96799
684-633-2682
CNMI UST/LUST CONTACT1
Division of Environmental Quality
P.O. Box 1304
Commonwealth of Northern Mariana Ids
Saipan, CM 96950 607-234-6984
GU UST/LUSTCONTACT1
Environmental Protection Agency
IT&E
Harmon Plaza, Complex Unit D-107
130 Rojas Street
Harmon, Guam 96911 671-646-8863
PR UST/LUSTCONTACT1
Water Quality Control
Environmental Quality Board
P.O. Box 11488
Commonwealth of Puerto Rico
Santurce, Puerto Rico 00910
809-725-8410
VI UST/LUSTCONTACT1
Environmental Protection Division
Dept of Planning and National Res.
Suite 213, Nisky Center
Charlotte Amalie
St Thomas, Virgin Islands 00802
809-774-3320
U.S. Environmental Protection Agency
Office of Underground Storage Tanks
Washington. D.C.
4/90
1 = State has 1 person serving as both the UST and LUST Contact.
2 = State has 1 UST and 1 LUST Contact; both have the same
address and telephone number.
> State has 1 UST and 1 LUST Contact; each with a distinct address and/or
telephone number.
•• State has only an UST Contact; there is no formal LUST office.
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