&EPA United States Environmental Protection Agency Solid Waste And Emergency Response EPA/530/UST-89/011 August 1989 Commitment To Cooperation Franchising The LIST Program Printed on recycled paper. ------- -; 3 :* , « ? v'-'v, » -;-t: ..-..- . .'..-.-.. ' ------- How Can We Protect the Environment from Thousands of Leaking Underground Tanks? That's the basic challenge facing the Environmental Pro- tection Agency as we implement a nationwide program for underground storage tanks (USTs). It's a unique challenge. And it calls for a new management approach. The Facts: There are nearly 2 million underground storage tanks now reg- ulated by EPA, and thousands of them are leaking. Tanks are located at over 750,000 sites in 3,000 counties and 56 States and territories. Nearly all sites have the potential to contaminate ground water or cause fires and explosions. The Problem: How can we successfully manage an UST program covering nearly 2 million tanks at over 750,000 sites? The Solution: Use a widescale management process that has proven its success in the business world . ... Franchising. ------- The UST Franchise Network consists of EPA headquarters, the 10 EPA Regional Offices, 56 States and Trust Territories, 3,000 local offices, and over 750,000 tank facilities. Franchising: A Commitment to Cooperation This brochure explains EPA's franchising system and how you as State UST officials can benefit from this new approach. As part of an active, nationwide network, you will find extensive support services that will help you meet the unique regulatory challenges posed by underground storage tanks. Franchising works by using the strengths and knowledge of both the franchisees who directly run the business daily - and the franchiser who delivers national advertising, policy and crucial support services. The central element in the suc- cess of franchising is the cooperation of these two key players. EPA is now joining in a cooperative enterprise with State gov- ernments to develop franchises that specialize in marketing good tank management and regulatory compliance to the ulti- mate "customers," the hundreds of thousands of tank owners and operators. ------- Franchising: Cooperative Action to Protect the Environment New problems call for new solutions. The immense num- ber of underground tanks and sites now subject to Federal or State regulations has prompted EPA to develop an innovative way to implement the LIST program. In responding to this unique regulatory challenge, EPA has decided to emulate the commercial success of franchising. Facing the same basic problems of servicing huge num- bers of varied customers nationwide, national franchises have been successfully marketing everything from hamburgers to real estate for decades. We can do much the same thing to market the LIST program to our "customers," the hundreds of thousands of tank owners and operators. All franchises face the same basic questions: How to provide and maintain services at thousands of locations? How to find improved methods of doing hundreds of different operational tasks? Answers to these questions come from identifying separate responsibilities for the franchiser and for those running individ- ual franchises. Here's how it will work for us: Responsibilities will be clearly defined for States who run their own "stores" and for EPA who provides a multitude of support services. State "stores" will design LIST programs to fit the unique needs of the customers. EPA will take the lead in seeking and providing training, an essential element for running a successful UST franchise. EPA will conduct research on better technology and management methods that will benefit both States and their customers. These responsibilities are discussed more fully in the following pages, but you can see why cooperation is so important. Commitment to Cooperation We think of the UST program as a cooperative venture between the States and EPA to bring about compliance with the UST regulations in the most efficient manner possible. We want to find new ways to encourage voluntary compliance, to reward initiative and innovation, and to seek daily improvements in performance. Enforcement will, however, be an essential part of a franchised UST program, because some customers will not comply with the regulations. ------- As a franchiser, EPA's overriding concern is to help you State UST officials market a practical, workable regulatory program to customers who own and operate USTs. We can succeed only if you are successful. The effectiveness of franchising will be seen as more and more customers "buy into " the program each year and increasingly more and more USTs will be properly managed. Your Responsibilities at the State Level Although EPA will support State programs in every way possible right from the start, the daily business of State "stores" rests entirely with you. As State UST officials running the franchise's stores, you are the most critical link to the customer. You have the demanding job of convincing our customers the owners and operators of USTs that they need to prevent and correct tank leaks. Compliance assistance and enforcement are the primary products for sale on your store's shelves. The success of the UST franchise depends on knowing what your customers want and need. Your direct contact and knowl- edge provides the best source of vital information about the customers. Exposed to your customers' daily operational problems, you can identify opportunities for improving performance more readily than EPA can. You can respond to immediate problems and try out new ideas. And you will always have ready access to EPA's expertise by working with Regional Offices in joint problem solving. While getting key support services from EPA, you can run effective and innovative programs that respond to the specific characteristics of customers in your State. Ultimately, we can share your successes with other UST franchises to our mutual benefit. Franchising emphasizes the reciprocal basis of successful business ventures. Each of the key participants in this joint venture plays an important part: State UST Officials EPA's Regional Offices EPA's National Headquarters ^*u ------- What EPA Does for State Franchises At the Regional Level Perhaps the best way to begin defining EPA's respon- sibilities is to say what the Regional Offices will not be doing: They won't run the LIST program for the State. They won't dictate behavior at the State level. They won't second-guess individual State decisions. As in our State Program Approval regulations, the emphasis is on meeting objectives of the whole program. Be- cause there is no one way to meet these objectives, you will be free to find the best way to run your own "store" as long as the program objectives are met by 1998. To help you, the Regional Offices will: Work with you in a cooperative spirit to develop a program that will meet the national goals and objectives. Listen carefully to you to learn what you need to improve per- formance in your State program and work together with you to accomplish your goal. Identify special problems that EPA can solve through its nationwide access to expertise. Promote efficient, innovative management practices discovered at sites in your franchise. Help you identify crucial training needs. Assist you in developing program workplans, as well as award and oversee grants and cooperative agreements. Identify specific areas where a State's performance is below par and work with you to find ways to improve that performance. Evaluate overall program effectiveness with you to identify needed improvements. Allocate monetary resources to augment strengths and promote a base, while carefully balancing the use of resources nationwide. Provide enforcement support to achieve effective program compliance. As State UST officials, you will be the source of most of the ideas for improvement and new services. If you succeed, the Regions will succeed. By listening to you and providing you with all possible assistance to get the job done, the Regional Offices will play a crucial part in continuously improving your performance. ------- The range of these various responsibilities for States and EPA underscores why the ultimate success of the UST franchise depends on a commitment to cooperation between States and EPA. At the Headquarters Level Because Headquarters will give a great deal of autonomy to the Regional Offices for example, the Regional Of- fices will approve State programs the bottom line task for Headquarters is finding ways to improve the performance of the entire franchise. What does this mean? EPA Head- quarters will: Develop realistic national policies and standards, carefully considering information from you and the Regional Offices. Obtain grant, contractor, and travel funding to support you and the Regional Offices. Work with Regional Offices to thoroughly understand the needs of your State UST program so that we can help you improve the quality and productivity of your work. Fund and manage research to solve program problems you encounter. Provide training aids that enable you to do your job better, especially as you help tank owners and operators in the daily work of managing their tanks. Transfer technology and expertise throughout the country, convene workgroups to deal with critical operational issues, and encourage communication between State and Regional UST officials. Provide the equivalent of "national advertising" for the fran- chise through effective outreach materials and other outreach activities. ------- By reaching and serving the owners and operators ofUSTs, we ultimately serve a much larger public all Americans, who want and need their environment protected. Looking to the Future: Franchising and the Environment Franchising the LIST program provides a unique cooperative venture for EPA and State governments. Building a franchise with a solid reputation will take time. Today's successful franchises have been built over ten, twenty, and thirty years. We can't expect to have a perfect program in place everywhere within a year or two. We will have to set a pattern of success and constant improvement. We're deter- mined to accomplish this task and to do it well. EPA will build trust in the franchise by providing effective support services and useful management tools. Only a franchise approach will allow us to deal effectively with the management challenges expected over the next five years: well over 200,000 releases from USTs; perhaps 250,000 closures; new tank installations in the hundreds of thousands. We will need the decentralized, flexible system that franchising presents to recognize the unique needs of vastly different States and the considerable differences within any single State. As with the successful franchising of fast foods or real es- tate, EPA's franchising will be aimed at helping our customers, the owners and operators of USTs. For ground water to be protected and sites to be cleaned up, owners and operators must comply with the UST regulations. We want to do everything we can for customers to "buy" our sound tank management practices that will protect ground water, prevent fires and explosions, and clean up contaminated sites. ------- ------- Regional and State UST Program Contacts EPA Regional Map EPA Regional UST Program Managers William Torrey U.S. EPA, Region 1 JFK Federal Building Mailcode: HPU-1 Boston, MA 02203-2211 617-573-9604 FTS 833-1604 Thomas Taccone U.S. EPA, Region 2 Hazardous Waste Programs Branch 26 Federal Plaza Mailcode: 2AWM-HWPB New York, NY 10278 212-264-1369 FTS 264-1369 Wayne Naylor U.S. EPA, Region 3 841 Chestnut St. Building Mailcode: 3HW31 Philadelphia, PA 19107 215-597-7354 FTS 597-7354 John Mason U.S. EPA, Region 4 345 Courtland St., N.E. Mailcode: 4WM-GP Atlanta, GA 30365 404-347-3866 FTS 257-3866 Gerald Phillips U.S. EPA, Region 5 230 S. Dearborn Street Mailcode: 5HR-JCK-13 Chicago, IL 60604 312-886-6159 FTS 886-6159 William Rhea U.S. EPA, Region 6 1445 Ross Avenue Mailcode: 6H-A Dallas. TX 75202-2733 214-655-6755 FTS 255-6755 Lee Daniels U.S. EPA, Region 7 RCRA Branch 726 Minnesota Avenue Kansas City. KS 66101 913-551-7055 FTS 276-7055 Debbie Ehlert U.S. EPA, Region 8 99918th Street Mailcode: 8-HWM-RM Denver. CO 80202-2405 303-293-1489 FTS 564-1489 Pat Ecklund U.S. EPA, Region 9 1235 Mission Street San Francisco, CA 94103 415-744-1437 FTS 484-1437 Joan Cabreza U.S. EPA, Region 10 1200 Sixth Avenue Mailcode: WD-139 Seattle. WA 98101 206-442-0344 FTS 399-0344 UST93 ------- State UST/LUST Program Offices AK UST/LUST CONTACT2 Dept. of Environmental Conservation P.O. Box 0 3220 Hospital Drive Juneau. AK 99811-1800 907-465-2630 AL UST CONTACT4 Dept. of Environmental Management Ground-Water Branch/Water Division 1751 Congressman W. L. Dickerson Dr. Montgomery. AL 36130 205-271-7986 AR UST/LUST CONTACT2 Dept. of Pollution Control & Ecology P.O. Box 9583 8001 National Drive Little Rock. AR 72219 501-562-7444 AZ UST/LUST CONTACT2 Department of Environmental Quality 2005 North Central Avenue, Room 300 Phoenix. AZ 85004 602-257-6984 CA UST CONTACT4 State Water Resources Control Board Division of Loans and Grants P.O. Box 944212 2014 T Street Sacramento. CA 94244-2120 916-739-4324 CO UST CONTACT3 CO Department of Health Hazardous Materials and Waste Management Program Underground Tank Program 4210 East 11th Avenue Denver. CO 80220 303-331-4830 LUST CONTACT CO State Oil Inspection Office 1001 East 62nd Avenue. Room AS Denver. CO 80216 303-289-5643 CT UST/LUST CONTACT2 CT Dept of Environmental Protection Underground Storage Tank Program State Office Building 165 Capitol Avenue Hartford, CT 06106 203-566-4630 DC UST/LUST CONTACT2 DC Dept. of Consumer and Reg. Affairs 614 H Street. NW Rm. 516 Washington, D.C. 20013-7200 202-783-3205 DE UST/LUST CONTACT2 DE Dept. of Natural Resources & Environmental Control Underground Storage Tank Branch 715Grantham Lane Newcastle, DE 19720 302-323-4588 FL UST/LUST CONTACT2 Dept. of Environmental Regulation Tank Section Twin Towers Office Building - Rm 403 2600 Blair Stone Road Tallahassee, FL 32399-2400 904-488-3936 GA UST CONTACT4 Environmental Protection Division Underground Storage Tank Unit 3420 Norman Berry Drive - 7th Floor Hapeville. GA 30354 404-669-3927 HI UST/LUST CONTACT1 Department of Health 500 Ala Moana Blvd. Honolulu, HI 96813 808-543-8226 IA UST/LUST CONTACT1 IA Department of Natural Resources Henry A. Wallace Building 900 East Grand Des Moines, IA 50319 515-281-8692 ID UST CONTACT3 ID Department of Health & Welfare 450 West State Street Boise. ID 83710 208-334-5847 LUST CONTACT ID Division of Environmental Quality 450 West State Street Boise, ID 83710 208-334-5845 IL UST CONTACT3 IL Office of State Fire Marshal 3150 Executive Park Drive Springfield. IL 62703-4259 217-785-5878 LUST CONTACT IL Environmental Protection Agency P.O. Box 19276 Springfield. IL 62794-9276 217-782-6761 IN UST/LUST CONTACT1 5500 West Bradbury Avenue Indianapolis. IN 46241 317-243-5055 KS UST/LUST CONTACT1 KS Department of Health & Environment Bureau of Environmental Remediation Underground Storage Tank Section Forbes Reid. Building 740 Topeka. KS 66620 913-296-1678 KY UST/LUST CONTACT1 Division of Waste Management Underground Storage Tank Section 18 Reilly Road Frankfort. KY 40601 502-564-6716 LA UST CONTACT4 Dept. of Environmental Quality Underground Storage Tank Division P.O. Box 44274. 438 Main Street Baton Rouge. LA 70804 504-342-7808 MA UST CONTACT3 MA Department of Public Safety Underground Storage Tank Program P.O. Box 490. East Street, Bldg. #5 Tewksbury. MA 01876 508-851-9813 MD ME Ml LUST CONTACT MA Dept. of Environmental Protection One Winter Street Boston. MA 02108 617-292-5903 UST/LUST CONTACT2 MD Department of Environment Hazardous & Solid Waste Mgmt Admin. Underground Storage Tank Section 2500 Broening Highway Baltimore, MD 21234 301-631-3442 UST/LUST CONTACT1 ME Dept. of Environmental Protection State House - Station 17 Hospital Street, Ray Building Augusta, ME 04333 207-289-2651 UST CONTACT3 Ml Department of State Police Fire Marshal Division 7150 Harris Drive MN MO MS MT NC Lansing, Ml 48913 LUST CONTACT Ml DNR-ERD P.O. Box 30028 Lansing, Ml 48913 517-334-7090 517-334-7079 UST/LUST CONTACT1 MN Pollution Control Agency Underground Storage Tank Program 520 Lafayette Road North St Paul, MN 55155 612-296-7743 UST CONTACT3 MO Department of Natural Resources P.O. Box 176 205 Jefferson Street Jefferson City, MO 65102 314-751-7428 LUST CONTACT MO Department of Natural Resources Laboratory Services Program 2010 Missouri Blvd. Jefferson City, MO 65101 314-751-7929 UST/LUST CONTACT1 Department of Environmental Quality Bureau of Pollution Control Underground Storage Tank Section P.O. Box 10385, 2380 Hwy 80 West Jackson, MS 39289-0385 601-961-5171 UST/LUST CONTACT1 MT Dept. of Health & Environmental Sci. Solid & Hazardous Waste Bureau 111 North Last Chance Gulch Arcade Building, Basement Helena, MT 59701 406-444-5970 UST/LUST CONTACT2 Pollution Control Branch Division of Environmental Management Dept of Env., Health and Natural Res. P.O. Box 27687 Raleigh, NC 27611-7687 919-733-8486 1 = State has 1 person serving as both the UST and LUST Contact. 2 = State has 1 UST and 1 LUST Contact; both have the same address and telephone number. 3 = State has 1 UST and 1 LUST Contact; each with a distinct address and/or telephone number. 4 = State has only an UST Contact; there is no formal LUST office. ------- NO UST CONTACT4 ND Department of Health Division of Waste Management Box 5520,1200 Missouri Avenue Bismarck. ND 58502-5520 701-224-2366 NE UST CONTACT3 NE State Fire Marshal's Office Underground Storage Tank Division P.O. Box 94677 246 South 14th Street ,, Lincoln. NE 68509 402-471-9465 LUST CONTACT NE DepL of Environmental Control Groundwater Sect., Water Quality Division 301 Centennial Mall South, Box 98922 Lincoln, NE 68509-8922 402-471-4230 NH UST/LUST CONTACT1 NH Dept. of Environmental Services Underground Storage Tank Program 6 Hazen Drive, P.O. Box 95 Concord, NH 03301 603-271-3444 NJ UST/LUST CONTACT* Dept of Environmental Protection Div. of Water Resources (CN-029) 401 East State Street Trenton. NJ =08625 609-984-3156 NM UST CONTACT2 Environmental Improvement Division Underground Storage Tank Bureau 1190 Si Francis Drive Harold Runnels Building, Room N2150 Santa Fe, NM 87503 505-827-0188 NV UST/LUST CONTACT2 DepL of Conservation & Natural Res. Division of Environmental Protection Capitol Complex 201 S. Fall Street Carson City, NV 89710 702-687-5872 NY UST CONTACT4 Dept. of Environmental Conservation Bulk Storage Section, Div. of Water 50 Wolf Road. Room 326 Albany, NY 12233-3520 518-457-4351 OH UST CONTACT3 OH Department of Commerce 7510 East Main Street P.O. Box 525 Reynoldsburg, OH 43068 614-752-7938 LUST CONTACT OH Department of Commerce 8895 East Main Street Reynoldsburg, OH 43068 614-752-7938 OK UST/LUST CONTACT2 Corporation Commission Underground Storage Tank Program Jim Thorpe Building 2101 North Lincoln Blvd. Oklahoma City, OK 73105 405-521-3107 OR UST CONTACT3 ' OR Dept. of Environmental Quality .. 811SW Sixth Avenue Portland, OR. 97204 503-229-6652 LUST CONTACT OR Dept. of Environmental Quality UST Cleanup Program 811 SW Sixth Avenue Portland, OR 97204 503-229-6652 PA UST CONTACT3 PA DepL of Environmental Resources Non-point Source & Storage Tank Section P.O. Box 2063, Fulton Building, 12th Roor Harrisburg, PA 17120 717-657-4080 LUST CONTACT PA Dept of Environmental Resources Site Remediation and Enforcement Section P.O. Box 2063, Fulton Building. 12th Floor Harrisburg. PA 17120 717-657-4080 Rl UST/LUST CONTACT1 Rl Dept of Environmental Management Underground Storage Tank Section 291 Promenade St Providence, Rl 02908 401-277-2234 SC UST/LUST CONTACT2 Dept of Health and Environ. Control Ground-Water Protection Division 2600 Bull Street Columbia, SC 29201 803-734-5332 SD UST CONTACT4 Dept of Water & Natural Resources Office of Water Quality .523 East Capitol Joe Foss Building Pierre. SD 57501-3181 605-773-3351 TN UST/LUST CONTACT1 Dept of Health & Environment 200 Doctors Building 706 Church Street Nashville, TN 37247 615-741-4081 TX UST/LUST CONTACT2 Texas Water Commission Underground Storage Tank Section P.O.Box 13087,1700 North Congress Austin. TX 78711 512-463-7786 UT UST CONTACT4 UT Department of Health Bureau of Solid & Hazardous Waste Solid and Hazardous Waste Section P.O. Box 16700 Salt Lake City, UT 84116-0700 v 801-538-6752 VA UST/LUST CONTACT2 VA State Water Control Board 'P.O. Box 11143 2111 North Hamilton Street Richmond, VA 23230-1143 804-367-6685 VT UST/LUST CONTACT1 VT Dept of Natural Resources Underground Storage Tank Program 103 South Main Street, West Building Waterbury, VT 05676 802-244-8702 WA UST/LUST CONTACT2 WA Department of Ecology Solid & Hazardous Waste Program/ Underground Storage Tank Unit 4224 Sixth Avenue Rowesix, Bldg. 4, Mail Stop PV-11 Olympia, WA 98504-8711 206-459-6272 Wl UST CONTACT3 Wl Dept of Industry, Labor & Human Relations P.O. Box 7969 201 East Washington Avenue Madison. Wl 53707-7969 608-267-9725 LUST CONTACT Wl Department of Natural Resources P.O. Box 7921 Madison. Wl 53707-7921 608-267-7560 WV UST/LUST CONTACT2 WV Waste Management Division WV Department of Natural Resources . Underground Storage Tank Section 1260 Greenbrier Street Charleston, WV 25311 304-348-5935 WY UST CONTACT4 WY Dept of Environmental Quality Water Quality Division Herschler Building, 4th Floor 122 West 25th Street Cheyenne. WY 82002 307-777-7081 AS UST/LUST CONTACT1 Environmental Protection Agency Office of the Governor American Samoa Government ATTN: UST/LUST Program Pago Pago, American Samoa 96799 684-633-2682 CNMI UST/LUST CONTACT1 Division of Environmental Quality P.O. Box 1304 Commonwealth of Northern Mariana Ids Saipan, CM 96950 607-234-6984 GU UST/LUSTCONTACT1 Environmental Protection Agency IT&E Harmon Plaza, Complex Unit D-107 130 Rojas Street Harmon, Guam 96911 671-646-8863 PR UST/LUSTCONTACT1 Water Quality Control Environmental Quality Board P.O. Box 11488 Commonwealth of Puerto Rico Santurce, Puerto Rico 00910 809-725-8410 VI UST/LUSTCONTACT1 Environmental Protection Division Dept of Planning and National Res. Suite 213, Nisky Center Charlotte Amalie St Thomas, Virgin Islands 00802 809-774-3320 U.S. Environmental Protection Agency Office of Underground Storage Tanks Washington. D.C. 4/90 1 = State has 1 person serving as both the UST and LUST Contact. 2 = State has 1 UST and 1 LUST Contact; both have the same address and telephone number. > State has 1 UST and 1 LUST Contact; each with a distinct address and/or telephone number. State has only an UST Contact; there is no formal LUST office. ------- |