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(CRCC)
WORKBOOK
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PREFACE
The Environmental Protection Agency's Career Resource and Counseling Center
(CRCC) provides a comprehensive program designed to help employees with career
development and job search assistance. This workbook, and job search workshops and
associated CRCC assistance, will aid employees to prepare for a successful future.
This workbook is designed as a tool to assist persons in the development of the skills
and materials needed for job searches. The skills and materials you will develop during
and after any CRCC workshop will become valuable lifetime tools.
This workbook contains samples of various required documents for a job search
and has worksheets to help in the development of these documents. By completing the
worksheets in this workbook you will begin your job search with a specific job objective.
You will also have the basis of a good resume and be familiar with the interview process.
Many good suggestions and ideas will come from other participants in CRCC
workshops/seminars. Use the space provided in this workbook to capture these
suggestions and ideas. A career seminar brings together people with the same purpose
and generates a higher level of thought and analysis than an individual could produce
alone.
In addition, this workbook and other CRCC services will help you understand the
concept of job offer evaluation and salary and benefits negotiation. You will be able to
evaluate job offers against your job objective and increase the likelihood of a successful
job search resulting hi career success and satisfaction.
After you develop your applications/resumes, CRCC counselors are available to
review those documents and your job search plan. They will provide assistance, offer
suggestions for job search activities, and be available as a reference source to answer
questions and coach your efforts.
The following page provides a visual guide to the sections of this workbook and
will serve as a quick reference guide as you plan your future career.
12/9/97
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JOB ASSISTANCE WORKSHOP
PARTICIPANT WORKBOOK
TABLE OF CONTENTS
PREFACE -. . . i
TABLE OF CONTENTS ii
MODULE I INTRODUCTION
CAREER BUDGET WORKSHEET INSTRUCTIONS 1
MONTHLY CAREER BUDGET WORKSHEET . . . . 2
CAREER BUDGET FINANCIAL PLANNING WORKSHEET 3
MODULE H DETERMINING THE OBJECTIVE
BUILDING AN OBJECTIVE STATEMENT 7
SKILLS 8
SELF-MANAGEMENT SKILLS 9
FUNCTIONAL SKILLS 10
OBJECTIVE WORKSHEET 1 12
OBJECTIVE WORKSHEET 2 13
OBJECTIVE WORKSHEET 3 14
OBJECTIVE WORKSHEET 4 15
OBJECTIVE WORKSHEET 5 16
OBJECTIVE WORKSHEET 6 17
MODULE m CONSTRUCTING THE RESUME
TRANSLATING A GS JOB INTO CIVILIAN TERMS 19
ii
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HOW YOU CAN USE A RESUME 20
RESUMES - THE EMPLOYER'S POINT OF VIEW 21
RESUME TYPES 22
CHRONOLOGICAL RESUMES 23
CHRONOLOGICAL RESUME EXAMPLE 24
FUNCTIONAL RESUMES 26
FUNCTIONAL RESUME EXAMPLE 27
HYBRID RESUME 29
HYBRID RESUME EXAMPLE 30
RESUME STRATEGY 31
RESUME TIPS .33
ACTION VERBS FOR RESUME/APPLICATIONS 35
RESUME/APPLICATION WORKSHEET 1 36
RESUME/APPLICATION WORKSHEET 2 37
RESUME/APPLICATION WORKSHEET 3 38
RESUME WRITER - IDENTIFICATION OF FUNCTIONAL SKILL TITLE 39
RESUME WRITER - SUMMARY OF QUALIFICATIONS SCREEN 40
RESUME WRITER - FUNCTIONAL SKILL ENTRY SCREEN 41
RESUME WRITER - EMPLOYMENT INFORMATION SCREEN 42
RESUME WRITER - RESUME HEADING INFORMATION SCREEN 43
RESUME WRITER - RESUME JOB OBJECTIVE SCREEN 44
RESUME WRITER - RESUME EDUCATION INFORMATION SCREEN 45
FEDERAL RESUME INFORMATION 46
iii
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OPTIONAL FORM 612 47
MODULE IV COVER LETTERS
WHAT A COVER LETTER CAN DO FOR YOU 49
COMPONENTS AND STRUCTURE 51
COVER LETTER EXAMPLE (STANLEY T. WILLIAMS) 53
COVER LETTER STRATEGY 54
COVER LETTER TIPS 56
USING.THE RESUME WRITER TO CREATE COVER LETTERS 57
COVER LETTER EXERCISE 58
MODULE V JOB SEARCH PROCESS
JOB SEARCH PROCESS 59
SOURCES OF JOBS : 60
EXPLORING THE OPTIONS. . 61
HIDDEN JOB MARKET 63
PROFESSIONAL REFERENCES 64
REFERENCE WORKSHEET. 66
NETWORK 67
NETWORK EXERCISE 68
ACTIVATING YOUR NETWORK 69
INFORMATIONAL INTERVIEWS 70
SAMPLE REQUEST FOR INFORMATIONAL INTERVIEW 71
EMPLOYMENT AGENCIES 72
iv
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OTHER TECHNIQUES 73
PUBLIC JOB SOURCES 74
EMPLOYEE COUNSELING AND ASSISTANCE PROGRAM (ECAP) 75 thru 76c
MODULE VI INTERVIEW
INTERVIEW PROCESS 77
DRESSING FOR SUCCESS 78
INTERVIEW PREPARATION 79
TYPES OF INTERVIEWS 80
INTERVIEW STYLES 84
INTERVIEW STRATEGY 85
DIFFICULT INTERVIEW QUESTIONS 86
FREQUENTLY ASKED INTERVIEW QUESTIONS 88
QUESTIONS TO ASK AN EMPLOYER DURING AN INTERVIEW 89
INTERVIEW TIPS 90
INTERVIEW FOLLOW-UP 91
EVALUATING JOB OFFERS 92
NEGOTIATIONS 93
HINTS FOR SALARY NEGOTIATION 94
EMPLOYER BENEFITS COMPARISON LISTING 96
APPENDIX A (BLANK WORKSHEETS) A-l - A-9
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TRANSITION BUDGET
WORKSHEET INSTRUCTIONS
1. COMPLETE TWO TRANSITION BUDGET WORKSHEETS.
A. ONE WORKSHEET TO ESTIMATE YOUR BUDGET PRIOR TO TRANSITION.
B. ONE WORKSHEET TO ESTIMATE YOUR BUDGET FOR AN AVERAGE MONTH
FOLLOWING YOUR TRANSITION.
2. FOR THE TRANSITION BUDGET WORKSHEET COVERING THE PERIOD PRIOR TO YOUR
RELEASE FROM FEDERAL SERVICE, YOU SHOULD PAY PARTICULAR ATTENTION TO USING
YOUR PRESENT INCOME TO:
A. REDUCE DEBTS TO MINIMUM LEVEL POSSIBLE.
B. BUILD SAVINGS TO TIDE YOU OVER ANY PERIOD OF UNEMPLOYMENT
BETWEEN FEDERAL SERVICE AND YOUR NEW JOB.
3. WHEN COMPLETING THE TRANSITION BUDGET WORKSHEET COVERING THE PERIOD
FOLLOWING YOUR RELEASE FROM FEDERAL SERVICE, USE REFERENCES FOUND AT THE
JOB ASSISTANCE CENTER AND LOCAL LIBRARIES TO ESTIMATE THE COST OF LIVING IN
THE GENERAL AREA TO WHICH YOU ANTICIPATE MOVING. MAKE SURE YOUR ESTIMATES
ARE REALISTIC AND FULLY CONSIDER:
A. HOUSING
B. UTILITIES
C. TRANSPORTATION
D. MEDICAL/DENTAL INSURANCE
E. STATE LOCAL TAXES
4. COMPLETE ONE TRANSITION BUDGET FINANCIAL PLANNING WORKSHEET TO ESTIMATE
THE INCOME AND COSTS ASSOCIATED WITH YOUR TRANSITION. MAKE SURE YOU
INCLUDE ALL COSTS ASSOCIATED WITH SECURING NEW HOUSING (SECURITY DEPOSIT,
FIRST AND LAST MONTH'S RENT, ETC.).
5. THESE WORKSHEETS WILL BE INSTRUMENTAL IN HELPING YOU TO DETERMINE HOW FAR
YOU CAN GO BEYOND FEDERAL SERVICE BEFORE YOU WILL HAVE TO FIND
EMPLOYMENT, AND WILL ALSO HELP YOU DETERMINE A TARGET SALARY RANGE FOR
YOUR JOB SEARCH.
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MONTH OF
1 HOUSING
2. FOOD
3. TRANSPORTATION
4 PERSONAL
5 CLOTHING
6. CHILD CARE
7. DEBTS
8. SUNDRIES
9. INSURANCE
10. MEDICAL
11. TAXES
RENT OR MORTGAGE
HEATING
ELECTRICITY
TELEPHONE
OTHER (CABLE, ETC.)
SUBTOTAL
GROCERIES FOR MONTH
OTHER FOOD RELATED EXTRAS FOR MONTH
RESTAURANT MEALS FOR MONTH
OTHER
SUBTOTAL
CAR RELATED EXPENSES (GAS/MAINTENANCE)
PUBLIC TRANSPORTATION
OTHER
SUBTOTAL
CIGARETTES/TOBACCO
COSMETICS/TOILETRIES
BARBER/BEAUTY SHOP
LAUNDRY/DRY CLEANING
OTHER
SUBTOTAL
WORK CLOTHES/JOB SEARCH CLOTHES
FAMILY/PERSONAL CLOTHING
OTHER
SUBTOTAL
DAY CARE
SCHOOL EXPENSES/FEES
ALLOWANCES
BABYSITTERS
OTHER
SUBTOTAL
CHARGE ACCOUNTS/CREDIT CARDS
INSTALLMENTS LOANS
OTHER
ENTERTAINMENT
NEWSPAPERS
JOB SEARCH SUPPLIES
OTHER
DENTAL/MEDICAL
PERSONAL/LIFE
CAR
HOUSE/HOUSEHOLD
OTHER
DOCTOR
DENTIST
DRUGS
OTHER
PROPERTY TAX
INCOME TAX
OTHER
SUBTOTAL
SUBTOTAL
SUBTOTAL
SUBTOTAL
SUBTOTAL
12. MISCELLANEOUS
EDUCATION
OTHER
SUBTOTAL
TOTAL
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TRANSITION BUDGET
FINANCIAL PLANNING WORKSHEET
TOTAL AMOUNT OF SAVINGS NOW ON HAND
TOTAL AMOUNT OF ADDITIONS TO SAVINGS YOU WELL MAKE
FROM PAY PRIOR TO LEAVING GOVERNMENT SERVICE
TOTAL AMOUNT OF LAST PAYCHECK
TOTAL AMOUNT OF LEAVE CASHED IN
TOTAL AMOUNT OF ADDITIONS TO SAVINGS YOU WILL MAKE
FROM SALE OF PROPERTY (HOUSE, EXTRA CAR, GARAGE
SALE, ETC.)
(1)
(2)
(3)
(4)
(5)
ADD BOXES 1 THROUGH 5 AND PUT THE ANSWER IN BOX A
(A)
TOTAL AMOUNT OF MONEY YOU WELL REMOVE FROM
SAVINGS TO PAY OUTSTANDING DEBTS
TOTAL AMOUNT OF MONEY YOU WELL REMOVE FROM
SAVINGS TO PAY MOVING COSTS
TOTAL AMOUNT OF MONEY YOU WILL REMOVE FROM
SAVINGS TO SECURE HOUSING (DEPOSIT, FIRST/LAST
MONTHS RENT, DOWN PAYMENT ON HOUSE, CLOSING COSTS,
ETC.
(6)
(7)
(8)
ADD BOXES 6 THROUGH 8 AND PUT THE ANSWER IN BOX B
(B)
SUBTRACT BOX B FROM BOX A AND PUT ANSWER IN BOX 9.
THIS IS THE AMOUNT OF MONEY YOU WILL HAVE AVAILABLE
TO LIVE ON AFTER YOU LEAVE FEDERAL SERVICE.
LOOK ON YOUR SECOND BUDGET WORKSHEET FOR YOUR
TOTAL ESTIMATED MONTHLY EXPENSES FOR AN AVERAGE
MONTH AFTER YOUR DEPARTURE FROM FEDERAL SERVICE.
ENTER THE TOTAL IN BOX 10.
(9)
(10)
DIVIDE THE AMOUNT IN BOX 9 BY THE AMOUNT IN BOX 10.
PUT THE ANSWER IN BOX 1 1 . THIS IS AN ESTIMATE OF THE
NUMBER OF MONTHS YOU CAN GO WITHOUT FINDING A JOB.
(11)
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SKILLS & QUALIFICATIONS
STRENGTHS
INTERESTS
LIKE TO DO
SKILLS
CAN DO
MARKET PLACE
PAID TO DO
OPTIONS/OBJECTIVES
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BACKGROUND AND
LIST EACH JOB/POSITION:
LIST DUTIES:
LIST EQUIPMENT USED:
LIST OTHER SKILLS USED:
LIST SPECIFIC ACHIEVEMENTS:
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SKILLS
SKILLS: Skills are the abilities that you use in a job task or career. They can be natural
abilities or learned abilities. They are frequently divided into self-management skills,
transferrable skills, or job specific skills.
Self-management skills refer to the way one manages oneself in the workplace. They include
personal characteristics.
For example, self-management skills may be dependability, initiative, punctuality, and
resourcefulness.
Functional/Transfeirable skills are those skills that you have used in one situation or job that
can be used in another situation or job.
For example, transferrable skills may be to problem solve, analyze, persuade, or operate
equipment.
Technical/Job specific skills are those that require particular knowledge or specific technical
abilities in order to do a described task.
For example, job specific skills may be computer programming, accounting, sales, or
compensation planning
The following exercises will help you determine and define your self-management, transferrable,
and job specific skills. Complete each exercise as directed. When you are finished, return to
this page for the next step as described below:
Sometimes you identify skills that you have that you do not want to use on your next job. Go
back to the worksheets and put a W beside the skills you WANT to use in your next job.
Perhaps there are some skills listed that you feel you need and want to develop to a higher level
of competency. Put a D beside those skills.
8
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SELF-MANAGEMENT SKILLS
SELF-MANAGEMENT SKILLS: These are personal characteristics that help a person perform
a job, relate to people and the job environment. Check 10 that are the most characteristic of
you.
accurate
adaptive
alert
_ambitious
analytical
artistic
articulate
_calm
clear headed
_conipetitrve
confident
considerate
_conscientious
^cooperative
_courageous
creative
decisive
_dependable
determined
direct
_disciplined
_empathetic
_energetic
facilitative
_fair minded
flexible
Jriendly
Jrugal
genuine
honest
Jmaginative
independent
_industrious
_innovative
Jntelligent
Jogical
_loyal
methodical
_non judgmental
_open minded
Opportunistic
organized
perfectionist
precise
_reliable
Responsible
secure
self motivated
_sensitive
stable
_talented
_trusrworthy
_witty
enthusiastic
_risk taking
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FUNCTIONAL SKILLS
FUNCTIONAL/TRANSFERRABLE SKILLS: These are skills that you currently use in your
job or have used in former jobs that are transferrable to another job or career. Check 20 skills
you are now using. Of those, circle 10 that you prefer to use. (There are two pages of this
exercise.)
read
create
transcribe
_compare
post data
record
_compute
_compile
_classify
jeport
_hand/eye dexterity
_analyze
examine
_diagnose
_use precision instruments
coordinate
_copy
jynthesize
_integrate
conceptualize
_interpret
research
measure
instruct
_direct
assist
persuade
influence
_entertain
_supervise
motivate
counsel
advise
manage
demonstrate
listen
jmblic speaking
_negotiate
formulate
problem solve
Jnterface
_organize
follow through
adapt
jepresent others
guide
manipulate
drive
_steer
_adjust
construct
edit
jrepair
service
paint
_evaluate
sort
cook
sew
_survey
blend
alter
_breed
_sail
_insulate
install
Jorge
_calculate
investigate
10
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FUNCTIONAL SKTT J.S
(Continued)
_assess handle compose
_write insert theorize
_network operate conclude
Jmprovise clean plan
_budget consult letter
jpublicize hire restore
_care for serve invent
jnentor interview arrange
Jnform refill test
_sell regulate mix
give feedback
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ORJECITVE
WORKSHEET 1
LIST THE TECHNICAL SKILLS YOU POSSESS (SOME EXAMPLES ARE SHOWN AT THE BOTTOM):
1.
9.
10.
ACCOUNTING
AIR CONDITIONING REPAIR
BUDGETING
CARPENTRY
COMPUTER SYSTEM OPERATION
COOKING
COUNSELING
CRIMINAL INVESTIGATIONS
DATA COLLECTION
DATA REDUCTION
DENTAL
DRAFTING
DRUG/ALCOHOL TREATMENT
ELECTRICAL - FACILITIES
ELECTRONIC EQUIPMENT REPAIR
FILING
FIRE
FUEL STORAGE/HANDLING
GRAPHIC DESIGN
HEAVY EQUIPMENT OPERATION
HEAVY EQUIPMENT MAINTENANCE
HUMAN RSCS - BENEFITS
HUMAN RSCS - CLASSIFICATION
HUMAN RSCS - RECRUITING
LIGHT VEHICLES MAINTENANCE
PAYROLL
PERSONAL COMPUTER OPERATION
PERSONNEL MANAGEMENT
PHARMACY
PLUMBING
POLICE
PREVENTIVE MEDICINE
SAFETY
SECURITY
SPREADSHEET USE
STRATEGIC PLANNING
SUPERVISING
SUPPLIES/PARTS ORDERING
SURVEYING
TRAINING
TRUCK DRIVING
TYPING
WAREHOUSING
WELDING
WORD PROCESSOR USE
X-RAY
12
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OBJECTIVE
WORKSHEET 2
LIST THOSE THINGS WHICH YOU CONSIDER TO BE MOST IMPORTANT IN SELECTING YOUR
NEXT CAREER. SOME SUGGESTED ITEMS ARE LISTED BELOW.
9.
10.
BEING IN CONTROL
BENEFITS
CHALLENGE
CHANCE TO ADVANCE
CREATIVITY
HELPING OTHERS
INDEPENDENCE
JOB SECURITY
LOCATION-COST OF LIVING
LOCATION-HOMETOWN
LOCATION-LIVING CONDITIONS
LOCATION-SCHOOLS
PERSONAL SATISFACTION
PRESTIGE
SALARY
SURROUNDINGS
VARIETY
WORKING CONDITIONS
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OBJECTIVE
WORKSHEET 3
FOR EACH ITEM YOU ENTERED IN OBJECTIVE WORKSHEET 2, FILL IN THE TABLE BELOW
PUT ITEM ONE IN THE BOX 1 ON THE LEFT SIDE OF THE TABLE AND IN THE BOX 1 ON THE
TOP OF THE TABLE. ABBREVIATE AS NEEDED. THEN, FOR EACH BOX WHERE A COLUMN AND
ROW MEET, WRITE IN THE NUMBER OF THE ITEM THAT YOU CONSIDER TO BE MOST
IMPORTANT TO YOU. IGNORE THE SHADED BOXES. FOR INSTANCE, WHERE ROW ONE AND
COLUMN 2 MEET, IF THE ITEM IN COLUMN 2 IS MORE IMPORTANT TO YOU THAN THE ITEM
IN ROW 1, ENTER THE NUMBER 2.
8
10
10
COUNT HOW OFTEN A NUMBER APPEARS IN YOUR TABLE AND ENTER THE RESULTS ON THE
LEFT BELOW. REWRITE THE ITEMS IN ORDER OF THEIR SCORES ON THE RIGHT:
1.
2. _
3. _
4.
5. _
6. _
7. _
8. _
9. _
10.
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OBJECTIVE
WORKSHEET 4
WHEN I LEAVE MY CURRENT POSITION, I WANT TO (USE OBJECTIVE WORKSHEETS 1
THROUGH 3):
REASON:
LIST THE SPECIFIC JOB OR OCCUPATION TITLE YOU WANT (RESEARCH JOB TITLES
THAT CLOSELY MATCH WHAT YOU WANT TO DO):
REASON:
WHERE DO YOU WANT TO DO IT (BE ONLY AS SPECIFIC AS YOUR DESIRES DICTATE):
REASON:
MY SPOUSE/FAMILY MOST WANTS:
REASON:
15
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OBJECTIVE
WORKSHEET 5
1. RESEARCH THE JOB/OCCUPATIONAL TITLE YOU IDENTIFIED IN THE SECOND SECTION OF WORKSHEET
4:
A. DO YOU POSSESS THE CERTIFICATION, EXPERIENCE, TRAINING, DEGREES/DIPLOMAS, AND
SKILLS NEEDED TO PERFORM IN THAT JOB/OCCUPATION? Q YES Q NO
B. WILL THE JOB/OCCUPATION ALLOW YOU TO DO WHAT YOU SAID YOU WANTED TO DO IN
THE FIRST SECTION OF WORKSHEET 4? Q YES Q NO
C. DOES THE PREVAILING SALARY RANGE FOR YOUR DESIRED JOB/OCCUPATION AND YOUR
DESIRED LOCATION MEET YOUR MINIMUM SALARY REQUIREMENTS? Q YES Q NO
D. WHAT IS THE EMPLOYMENT SITUATION FOR YOUR DESIRED JOB/OCCUPATION? WHAT IS
PREDICTED FOR THE FUTURE? DOES IT APPEAR THAT YOUR DESIRED JOB/OCCUPATION
WELL OFFER A GOOD CHANCE OF BEING HIRED? 0 YES Q NO
E. WILL YOUR DESIRED JOB/OCCUPATION SUPPORT YOUR SPOUSE'S/FAMILY'S DESIRES (SEE
SECTION FOUR OF WORKSHEET 4)? Q YES Q NO
2. RESEARCH THE LOCATION YOU INDICATED IN THE THIRD SECTION OF WORKSHEET 4:
A. WHAT IS THE UNEMPLOYMENT SITUATION IN THE AREA YOU SELECTED? DO YOU HAVE
AN ACCEPTABLE CHANCE OF FINDING YOUR JOB IN THAT LOCATION? Q YES Q NO
B. WHAT IS THE COST OF LIVING (RELATIVE TO YOUR PRESENT LOCATION) FOR THE AREA
YOU SELECTED? CAN YOU CONTINUE TO LIVE IN YOUR PRESENT LIFE STYLE, AT THE
EXPECTED SALARY, IN THAT LOCATION? D YES Q NO
C. ARE THERE MANY FIRMS/AGENCIES IN YOUR DESIRED AREA THAT REQUIRE PEOPLE IN
YOUR DESIRED JOB/OCCUPATION? Q YES Q NO
D. DOES THE DESIRED AREA PROVIDE WHAT YOUR SPOUSE/FAMILY IS LOOKING FOR (SEE
SECTION 4 OF WORKSHEET 4)? MAKE SURE HOUSING, SCHOOLS, RECREATION, AND
PERSONAL CONSIDERATIONS (EG. CLOSE TO SPOUSE'S FAMILY) ARE ALL WEIGHED. ALSO
MAKE SURE THAT YOUR WORKING CONDITIONS DON'T CONFLICT WITH FAMILY DESIRES
(EG. EXTENSIVE BUSINESS TRAVEL, SHIFT WORK, HIGH FINANCIAL RISK,ETC.) Q YES Q NO
THE QUESTIONS SHOWN ABOVE ARE YOUR OPPORTUNITY TO CHECK YOUR DESIRES AGAINST
REALITY, ASK YOUR JOB ASSISTANCE CENTER FOR HELP IN CONDUCTING RESEARCH. USE
YOUR NETWORK AND INFORMATIONAL INTERVIEWS TO REFINE YOUR RESEARCH. FEEL
FREE TO GO BACK AND CHANGE YOUR ANSWERS IN PRECEDING WORKSHEETS AS YOU
LEARN MORE.
16
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OBJECTIVE
WORKSHEET 6
ON THE BASIS OF YOUR WORK IN PREVIOUS WORKSHEETS, WRITE A FORMAL OBJECTIVE
STATEMENT (SEE EXAMPLES BELOW). USE INFORMATIONAL INTERVIEWS AND WANT ADS TO
SEE D7 YOUR OBJECTIVE IS CONSISTENT WITH ACTUAL JOBS:
ALTHOUGH NOT A FORMAL PART OF YOUR OBJECTIVE, LIST WHAT YOU CONSIDER TO BE
THE IMPORTANT CONSIDERATIONS YOU WILL USE IN DETERMINING WHERE TO LOOK FOR
THE OBJECTIVE POSITION AND, IF OFFERED A JOB, WHETHER TO ACCEPT IT.
LOCATION:
SALARY:
KIND OF
FIRM:
BENEFITS:
WORKING
CONDITIONS:
SIZE
PER HOUR/YEAR
.INDUSTRY
SAMPLE FORMAL OBJECTIVES
ENTRY LEVEL POSITION AS ELECTRONICS ENGINEERING TECHNICIAN, INVOLVING FIELD
SERVICE AND/OR RESEARCH AND DEVELOPMENT.
POSITION AS PARK SUPERVISOR WITH REGIONAL PARK DISTRICT.
ADMINISTRAITVEMANAGEMENT POSITION, WITH FOCUS ON SPECIAL PROJECTS, PROGRAM
MANAGEMENT, AND COMMUNITY RELATIONS.
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BUILDING A RESUME/APPLICATION
TRANSLATING A GS JOB INTO CIVILIAN TERMS
GS204
MILITARY PERSONNEL CLERK
IDENTIFICATION CARD SECTION
INSTALLATION MILPO
JOB DESCRIPTION
- ACCEPTS AND REVIEWS APPLICATIONS FOR DD.
FORMS 2
VERIFIES ELIGIBILITY FOR IDENTIFICATION
CARD AND ALLOWABLE PRIVILEGES
- CREATES OR UPDATES DEERS FILE
- PREPARES DD FORMS 2 BLANK AND
ASSOCIATED DOCUMENTS
- SECURES NECESSARY SIGNATURES
- TAKES PHOTOGRAPHS
- TRIMS PHOTOGRAPHS AND MOUNTS ON DD
FORMS 2
- SEALS DD FORMS 2 IN PLASTIC AND TRIMS AS
NECESSARY
- ASSISTS IN THE MAINTENANCE OF FILES
- COMPLIES WITH APPLICABLE PERSONNEL AND
PHYSICAL SECURITY REGULATIONS
- PROVIDES KNOWLEDGEABLE ASSISTANCE TO
CUSTOMERS HAVING QUESTIONS ABOUT
ELIGIBILITY FOR DD FORMS 2, PRIVILEGES,
AND APPLICATION PROCEDURES
TRANSLATION
- REVIEWS APPLICATIONS FOR ACCURACY AND
COMPLETENESS
- DETERMINES ELIGIBILITY FOR
IDENTIFICATION CARD AND VERIFIES THE
PRIVILEGES TO BE GRANTED
- CREATES OR UPDATES AUTOMATED FILE ON
APPLICANT USING ON-LINE EQUIPMENT
- TYPES IDENTIFICATION CARD AND
ASSOCIATED DOCUMENTS AND PERFORMS
QUALITY ASSURANCE CHECK
- SECURES NECESSARY SIGNATURES
- TAKES PHOTOGRAPHS AND MOUNTS ON
IDENTIFICATION CARD
- PRODUCES IDENTIFICATION CARD FROM
COMPONENT MATERIALS FOR ISSUE TO
CUSTOMERS
- HELPS TO MAINTAIN FILES
- INSTRUCTS CUSTOMERS ON ELIGIBILITY,
PRIVILEGES, AND APPLICATION PROCEDURES
19
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HOW YOU CAN USE A RESUME
Respond to want ads: Many want ads require a resume. For those seeking a job from
a long distance, a resume is the only way to sell yourself through the mail.
Cold contacts: Although not the best way of getting a job, some job seekers try to find
unannounced jobs by sending their resumes to companies that their research has
determined are likely potential employers. Unless you have the time to go from
company to company in person, sending a resume is the only effective way to make
these cold contacts.
Memory jogger: Those who put an appropriate amount of time into a resume end up
with a document that can help them in more than one way. Good resumes not only
impress employers; they also:
Help you prepare for interviews
Help you discuss your job search with network contacts
Help your references remember your skills and experience
Job fairs: Job fairs usually provide applicants little time to talk to prospective
employers. Companies depend on resumes to help them narrow the field. You will
need many copies of your resume if you are to make the most of a job fair opportunity.
The centerpiece of your job search: Remember, a resume is your sales brochure. It's
almost a miniature version of your job search plan. To write a good one, you've got
to decide what you want to do, what the employer is looking for, and how you fit the
employer's demands for a new employee. Writing a good resume helps you to plan your
attack on the job ^market. Even if you never use the resume, you will do a better job of
talking to your network contacts and potential employers if you've done'a good job of
writing your resume. Your resume is the thread that holds your job search together
20
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RESUMES
THE EMPLOYER'S POINT OF VIEW
Why employers like resumes:
Too many applicants for each job
Interviewing and processing applicants is expensive
Need to limit the field
What employers try to find out from resumes:
Can this person perform/contribute do they .have the skills and
experience I need?
Will this person perform/contribute - do they have the desire to apply
what they know to the job?
Will this person fit in and become part of the team are they a team
player or are they only concerned with their own success?
Limits:
At best, it gets you an interview.
At worst, it can be the reason you're eliminated from consideration.
Its effectiveness is directly related to the degree to which it targets the
situation.
21
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RESUME TYPES
BASIC FORMATS: Many books about resumes will attempt to confuse you about
resume formats. In spite of what they tell you, there are really only three basic resume
formats. No single format is right for everyone or every situation.
Chronological
Functional
Hybrid (combination of chronological and functional)
RESUME CONTENTS: While there may be different resume formats, all resumes
have to provide the same essential information:
Heading: Who you are and where you can be contacted (name, address and
phone number). The information must be current and cannot create problems for
an employer trying to reach you (e.g., overseas phone number or phone number
for orderly room).
Objective: What kind of job are you looking for. Sometimes written explicitly
and sometimes hidden.
Qualifications/experience: What you can do.
Education/training: What you've learned.
22
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CHRONOLOGICAL RESUMES
Definition: A format that lists your skills and experience by talking about the jobs
you've held. Chronological resumes list your jobs in reverse order.
Principal features: A lot of information about the jobs you've held (job title, company,
dates, etc.). Complete job history.
Advantages:
Builds a strong case for career progression. For those who are seeking the next
step in a career pattern, it builds a clear picture of your readiness to move up.
Many employers are comfortable with chronological resumes because they can
easily examine your work history and identify any gaps or lack of experience.
Easy to write just list your jobs.
Disadvantages:
Emphasizes the lack of relevant job experience for those who are attempting to
switch careers.
Doesn't highlight the building blocks of skills and experience that can be
combined into a strong case for hiring you.
Concentrates on what you have done and not what you can do.
23
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CHRONOLOGICAL RESUME
STANLEY E. WILLIAMS
51 Madison Avenue
Arlington, TX 76193-2431
(817) 245-8888
OBJECTIVE
An engineering position which makes maximum use of extensive experience in technical project
supervision and program management.
PROFESSIONAL EXPERIENCE SUMMARY
Licensed Professional Engineer, Georgia. Fourteen years experience in a wide range of engineer
technical and managerial positions, working with both government and private industry; included
eight plus years in construction of facilities at Federal projects and on government installations.
Extensive experience in computer-assisted design using state-of-the-art software systems. Twelve
years engineer service as Commissioned Officer in U. S. Army Reserve.
ACHIEVEMENTS
Engineer Branch Chief 1989 - Present
U. S. Army Corps of Engineers; Dallas, TX
Managed the activities of up to 12 personnel in all phases of Government response to natural
disasters and major accidents. Coordinated key aspects of contractor response to such incidents.
Developed, implemented, and tested plans to minimize damage and provide timely and
appropriate engineer support in hurricanes, earthquakes, floods, and other disasters. Maintained
technical liaison with Federal/local agencies.
Construction Manager 1985 - 1989
U. S. Army Corps of Engineers; Fort Worth, TX
Planned, assigned, and directed construction and maintenance work at road, bridge, varied
structures, and navigation/flood control projects. Coordinated military construction at selected
Department of Defense installations. Inspected construction work performed by Government
contractors at multiple locations. Directed engineer efforts to repair damage to Government
facilities caused by hurricanes/major flooding.
Civil/Construction Engineer 1981 - 1985
U. S. Army Corps of Engineers; Tulsa, OK
Managed surveys of project sites and monitored preparation of plans and drawings. Calculated
costs, evaluated environmental impact, and provided analyses for feasibility determinations.
Prepared modifications of specifications, plans, construction schedules, and designed for projects.
Inspected construction to ensure confonnance to approved specifications and safety standards.
24
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STANLEY E. WILLIAMS
Construction Inspector 1977 - 1980
Maryland State Highway Administration
Supervised and inspected road, overpass, and drainage construction at sites in seven counties.
Monitored utilities installation in vicinity of construction locations. Employed specialized
equipment to test soils, compaction, concrete mixes, pipes and pavements. Maintained data files
and records for project site manager.
EDUCATION
Master of Business Administration [Management], University of Maryland, College Park,
MD, 1981
Bachelor of Science in Civil Engineering, Georgia Institute of Technology, Atlanta, GA,
1977
Graduate, U. S. Army Command and General Staff College, Fort Leavenworth, KS, 1987
Graduate, Engineer Officer Advanced Course, U. S. Army Engineer School, Fort
Belvoir, VA, 1983
25
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FUNCTIONAL RESUMES
Definition: A format that displays the functions you can perform (your skills) in the
order of importance decided by you.
Principal features: Boils down your experience and training into qualifications for your
objective job. Functional pieces are directly related to what the employer is looking for.
Advantages:
Emphasizes your most important qualifications.
Allows an employer to quickly see how you fit the requirements for the job.
Helps people trying to shift career fields.
Disadvantages
Some employers don't like because it appears to conceal a spotty work history.
Requires a lot of work to write.
Must be tailored to job - "one size does not fit all".
26
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FUNCTIONAL RESUME
OBJECTIVE
STANLEY E. WILLIAMS
51 Madison Avenue
Arlington, TX 76193-2431
(817) 245-8888
An engineering position which makes maximum use of extensive experience
in technical project supervision and program management.
SUMMARY OF Licensed Professional Engineer, Georgia. Fourteen years experience in a
QUALIFICATIONS wide range of engineer technical and managerial positions, working with both
government and private industry; included eight plus years in construction of
facilities at Federal projects and on government installations. Extensive
experience in computer-assisted design using state-of-the-art software systems.
Twelve years engineer service as Commissioned Officer in U. S. Army
Reserve.
MANAGEMENT
Managed the activities of engineer construction and operations
organizations of from 8-12 staff members. Coordinated and controlled
the construction and maintenance of multiple contractors at diverse
locations. Developed and exercised control over budgets for technical and
operational programs. Applied computer-assisted engineering, design, and
scheduling software to meet organizational requirements.
CONSTRUCTION Monitored and inspected construction sites to ensure conformance of all
work to approved specifications and safety standards. Coordinated military
construction of roads, utilities, and varied structures at Department of
Defense installations. Employed specialized equipment to test soils,
compaction, concrete mixes, pipes, and pavements. Supervised
construction crews and contractor operations.
EMERGENCY
OPERATIONS
Coordinated all engineer organizational efforts in response to
natural disasters and major accidents. Directed contractor resources to
expedite repair of damage to Government facilities and projects. Developed,
implemented and tested detailed emergency response plans. Trained
Government employees from several agencies in technical aspects of
emergency management.
ACHIEVEMENTS Developed specialized training to assist engineers in effective inspection of
Government contractor performance; training packages were subsequently
adopted for use at seven other sites. Recognized for accident-free safety
record on all project sites over successive two-year periods. Selected over
peers to develop and implement organizational effectiveness team for unit
consisting of 700 Government personnel.
27
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STANLEY E. WILLIAMS
RELATED
EXPERIENCE
EDUCATION
Engineer Branch Chief, U.S. Army Corps of Engineers; Dallas, TX,
1989 - Present
Construction Manager, U.S. Army Corps of Engineers; Fort Worth,
TX, 1985 - 1989
Civil/Construction Engineer, U.S. Army Corps of Engineers; Tulsa,
OK, 1981 - 1985
Construction Inspector, Maryland State Highway Administration,
1977 - 1980
Master of Business Administration (Management), University of
Maryland, College Park, MD, 1981
Bachelor of Science in Civil Engineering, Georgia Institute of
Technology, Atlanta, GA, 1977
Graduate, U.S. Army Command and General Staff College, Fort
Leavenworm, KS, 1987
Graduate, Engineer Officer Advanced Course, U.S. Army Engineer
School, Fort Belvoir, Va, 1983
28
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HYBRID RESUME
Definition: A format that attempts to take the best from chronological and functional
formats.
Principal features: Uses functional building blocks but also shows abbreviated
employment history to satisfy employer's concerns about your background.
Advantages
Avoids many of the shortcomings of functional and chronological resumes.
Particularly handy for those with short work history and limited number of
functional building blocks.
Supports career shifts well.
Generally well received by employers.
Disadvantages:
Forces you to use space well.
For those with many skills and a Long employment history, may be hardest to
write.
29
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HYBRID RESUME
JAMES L. JONES
123 Sunny Street
Tacoma, WA 94647
(206) 583-1234
OBJECTIVE
An entry level position in the personnel department utilizing past experience and
training with the opportunity for professional growth based on performance.
SUMMARY OF
QUALIFICATIONS
Over two years experience as a personnel management clerk processing
client records and status reports. Performed general clerical duties as an
administrative office assistant. One year experience as a supervisor and trainer
of personnel. Received regional recognition for outstanding performance of
duties.
PERSONNEL
CLERK
Compiled and processed status reports and client records quickly and efficiently
for over 1,000 personnel. Received recognition for exceptional job performance.
Created and implemented an office procedure that ensured delivery of
information in a timely manner. Used a computer system to update personnel
information. Prepared and maintained personnel reports and statistics for upper
level management.
SUPERVISOR
TRAINER
RELATED
EXPERIENCE
EDUCATION
Supervised personnel performing support maintenance on communications
equipment. Cross trained personnel in job duties which resulted in reduced
supervision requirements and a savings in overtime hours. Maintained records
and prepared work orders. Performed preventive maintenance checks and
services. Ensured adequate stock quantities of repair parts, supplies and technical
publications were available.
Tactical Satellite/Microwave System Repairer, U.S. Army, 1990 -
1992
Personnel Management Clerk, U.S. Army, 1984 - 1990
Supervisory Course, U.S. Army, 1990
Certificate, Personnel Management and Supervision Courses,
Hartford Community College, Bel Air, MD, 1986
Supervisory Course, U.S. Army, 1990
Certificate, Personnel Management Specialist Course, U.S. Army,
1984
Certificate, Administrative Specialist Course, Monroe School of
Correspondence, 1983
30
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RESUME STRATEGY
Identifying the target: To be effective, your resume must fit the job opportunity and
the potential employer. Think of a potential employer as a target and your resume as an
operation order or battle plan. The plan must fit the target. In order to do this right,
you've got to pay attention to:
The objective: Whether your objective is written into the resume or spelled out
up-front, your resume must match up well with your objective and your objective
must match up well with the company getting your resume.
Research: Focusing in on your target requires good intelligence information.
You've got to do your homework to find out:
Appropriate language and terminology
Prerequisites (education, certificates, security clearance, etc.)
Relevant skills and experience
Corporate/industry culture
o What format do they like
o What are the important buzz-words
o What's important to employer
Availability of jobs and details on available jobs
Identifying the hiring official/office (including address and phone number): Can't
do a good job of zeroing in on your target if you don't know who will read it.
Find out who will do the hiring (usually not the personnel department) and get the
resume to that person.
Picking the right format
Desires of the employer: What do your network contacts advise?
Progression versus career shift: Are you staying in the same career field or
shifting to a new one?
31
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Depth of experience: Do you have enough employment experience to make a
chronological resume look good?
Experimentation trying them on for size
Resume writer helps you by automatically producing both a chronological and
hybrid version.
Avoiding disqualification
Identify your qualifications clearly (essential prerequisites)
Don't use a slipshod resume - grammar and appearance do count
Don't lie or do a snowjob
Don't wash your dirty laundry in public: If you've been fired or have a
weakness, don't tell the whole world about it. You will have the opportunity to
discuss this in an interview.
Limit information to that which is needed and nothing else
Demonstrate that you are the perfect match
Tailor the resume to the job and employer
Multiple resumes one for each "group" of job opportunities
Focus on objective, employer's needs/concerns, and relevant skills and experience
Do your homework and research
Clearly identify your achievements and potential
Get your resume to the right person: Use cover letters to make sure your research
pays off and the right person receives your resume.
32
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RESUME TIPS
Form
Keep it short
Use white space and adequate margins
No cheap tricks or hype
Paper
Neutral and dignified
Matching paper and envelopes for cover letters
Reasonable cost no one ever got a job because they spent a bundle on paper
Production.
Printing - laser master and professional duplication
Quantities ~ limit to what you need, but never be without a resume
Language
Targets needs of employer
Tight and concise
Specific
Action verbs
Use the employer's terminology
Avoid military/government terms and abbreviations unless you are applying for
a defense job where such terms are understood and desired.
33
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Watch grammar and spelling. Keep it simple and correct. No one is impressed
by big words that are misspelled or used incorrectly.
Eliminate personal pronouns (Examples: I, we, me)
Get rid of excess baggage
Personal information (age, gender, children, marital status, health, etc.). It's
illegal for employers to use this information to choose a new employee. Since
it can't help you and might hurt, why waste the space.
References. They take up room that you need for the meat of your resume. You
will usually give references on an employment application, in your cover letter,
or on a separate sheet of paper.
Unnecessary information
Obvious statements "References furnished upon request"
Hobbies (unless absolutely related to your objective and needed to demonstrate
experience)
Social organizations
Salary history or demands (avoid this information, but use cover letter or
attachment if necessary)
34
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ACTION VERBS FOR RESUME/APPLICATIONS
ACCOMPLISHED
ACHIEVED
ACQUIRED
ACTIVATED
ADAPTED
ADAPTED
ADJUSTED
ADMINISTERED
ADVERTISED
ADVISED
ALLOCATED
ANALYZED
APPLIED
APPROVED
ARRANGED
ASSEMBLED
ASSISTED
BALANCED
BOUGHT
BUDGETED
BUILT
CALCULATED
CATALOGUED
CHAIRED
CHANGED
CHECKED
CLEANED
COLLABORATED
COMPILED
COMPLETED
COMPOSED
COMPUTED
CONCEIVED
CONCEPTUALIZED
CONCILIATED
CONDENSED
CONDUCTED
CONSTRUCTED
CONSULTED
CONTRACTED
CONTROLLED
COORDINATED
CORRECTED
COUNSELED
CREATED
DECIDED
DEFINED
DELEGATED
DEMONSTRATED
DESIGNED
DETERMINED
DEVISED
DIRECTED
DISTRIBUTED
DROVE
DUPLICATED
EDITED
EDUCATED
EFFECTED
ENLARGED
ENLISTED
ENSURED
EQUIPPED
ESTABLISHED
ESTABLISHED
ESTABLISHED
EVALUATED
EXAMINED
EXECUTED
EXHIBITED
EXPANDED
EXPEDITED
EXPLAINED
FABRICATED
FACILITATED
FAMILIARIZED
FED
FINALIZED
FINANCED
FORMULATED
GENERATED
GOVERNED
GUARANTEED
GUIDED
HANDLED
HEADED
HELPED
HIRED
IDENTIFIED
ILLUSTRATED
IMPLEMENTED
IMPROVED
INCREASED
INDEXED
INDOCTRINATED
INFLUENCED
INFORMED
INITIATED
INNOVATED
INSPECTED
INSTALLED
INSTITUTED
INSTRUCTED
INSTRUMENTED
INTEGRATED
INTERPRETED
INTERVIEWED
INTRODUCED
INVENTED
INVESTIGATED
LECTURED
LED
LOCATED
MAINTAINED
MANAGED
MANIPULATED
MARKETED
MEASURED
MINIMIZED
MODERNIZED
MODIFIED
MONITORED
MOTIVATED
NEGOTIATED
NOTIFIED
OBSERVED
OBTAINED
OPERATED
ORGANIZED
OVERHAULED
OVERSAW
PACKED
PATROLLED
PERSUADED
PHOTOCOPIED
PLANNED
PREPARED
PRESENTED
PRESIDED
PROCESSED
PRODUCED
PROGRAMMED
PROMOTED
PROPOSED
PUBLICIZED
PUBLISHED
PURCHASED
QUANTIFIED
QUESTIONED
RECEIVED
RECOMMENDED
RECORDED
RECRUITED
REDUCED
REFINED
RELATED
REORGANIZED
REPORTED
REPRESENTED
RESEARCHED
RESOLVED
RESPONDED
RESTORED
RESTRUCTURED
RETRIEVED
REVIEWED
REVISED
SCHEDULED
SELECTED
SERVED
SETUP
SHIPPED
SOLD
SOLVED
SORTED
SPECIFIED
STAFFED
STANDARDIZED
STARTED
STRENGTHENED
STRUCTURED
STUDIED
SUPERVISED
SUPPLIED
SUPPORTED
SURVEYED
SYNTHESIZED
TAUGHT
TRACKED
TRAINED
TRANSFERRED
TRANSLATED
TRANSMITTED
TRANSPORTED
TYPED
UPDATED
UPGRADED
USED
VERIFIED
WROTE
35
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RESUME/APPLICATION
WORKSHEET 1
ENTER ALL JOBS YOU HAVE HELD SINCE YOU BEGAN WORKING. ENTER THEM IN REVERSE ORDER
(BEGIN WITH YOUR CURRENT JOB AND WORK BACKWARDS). IF YOU WERE IN SCHOOL FOR A LONG
PERIOD (1 YEAR OR MORE), ENTER IT TO ACCOUNT FOR ALL PERIODS OF TIME. PHOTOCOPY
CONTINUATiON SHEETS IF YOU NEED MORE ROOM.
POSITION/JOB TITLE
LOCATION
BEGIN DATE
MONTH/YEAR
END DATE
MONTH/YEAR
36
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RESUME/APPLICATIOI
WORKSHEET 2
POSITION/JOB TITLE
LOCATION
BEGIN DATE
END DATE
COMPLETE THIS SHEET FOR EACH POSITION/JOB ENTERED ON RESUME/APPLICATION WORKSHEET 1.
LIST SPECIFIC TASKS YOU ACCOMPLISHED USING ACTION VERBS. ALWAYS TRANSLATE GOVERNMENT SERVICE TERMS INTO PUBLIC SECTOR TERMS.
WHENEVER POSSIBLE PUT A QUANTITY.
WHEREVER POSSIBLE, ENTER YOUR ACHIEVEMENTS.
WHAT YOU DID
QUANTITY
ACHIEVEMENTS
37
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RESUME/APPLICATION
WORKSHEET 3
EDUCATION
INSTITUTION
CITY/STATE
DEGREE/DIPLOMA
FIELD OF STUDY
DATE
TRAINING
COURSE TITLE
LOCATION
LENGTH
DATE
-
CERTIFICATE/RATING
38
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EXERCISE
IDENTIFICATION OF FUNCTIONAL SKILL TITLE
Resume Writer - Edit Functional Skill Information 03/19/91
Title. CONSTRUCTION
Skill Description
Order in which to print- 2 of 3
Enter information for each ski!1! PYea'se refer to Resume Worksheet 2.
Press ^4> to view sample^screen.
Press to save information. PPCSS to abandon changes.
Resume Functional Skill Information Edit Screen
1. Review your objective.
2. If you were an employer hiring someone for your dream job, what would you be looking
for? What skills, experience, and characteristics?
3. Review your Resume Worksheet 2 and other worksheets to see what you have that
matches up with what you think the employer will be looking for.
4. In the space below, identify no less than three functional skill titles that you will use to
convince an employer to hire you.
39
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EXERCISE
SUMMARY OF QUALIFICATIONS
Resume Writer - Summary of Qualifications 03/14/91
Summary of Qualifications:
Licensed Professional Engineer. Georgia Fourteen years experience
in a wide range of engineer technical and managerial positions.
working with Both government and private industry
B_ Entervour QuaTificatjorfSunmary it
Press to view sample screen
Press to save information. Press to abandon changes.
Resume Summary of Qualification Screen
1. Review your functional building blocks and objective.
2. If the employer read nothing but the summary, how would you sell him or her on you
as the best candidate?
3. In two to three short sentences, or phrases, write a summary that will make the employer
want to read the rest of the resume and talk to you. Make sure it agrees with your
objective and functional skills.
40
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EXERCISE
FUNCTIONAL SKILL ENTRY
Resume Writer - Edit Functional Skill Information 03/19/91
Order in which to print- 2 of 3
Title CONSTRUCTION
Skill Description
ranitorea ana inspected construction sites to ensure conformance of
all work to approved specifications and safety standards.
Enter
Press
information for each skill Please refer to Resume Worksheet 2.
Press to view sampTescreen
to save information Press to abandon changes.
Resume Functional Skill Information Edit Screen
1. Take one of the functional skills you identified.
2. Review your worksheets describing your jobs and what you did on each.
3. Build a short paragraph that proves you can perform this function. Be sure to be specific
as to accomplishments and always quantify when possible. Use action verbs.
41
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EXERCISE
EMPLOYMENT INFORMATION
Resume Writer - Employment Information
03/14/91
Employment Information ซ=
ob.Title- Engineer Branch Chief _ ,, _,
.mployer :U S. Annv Corps of Engineers: Dallas. TX
ieginMng Year: 1989 End Year Pr
Job: 1 of 3
ing
Rescript!
Year Present
Description of Job
Managed the activities of up to 12 personnel in all phases of
Government response to natural disasters and major accidents.
Coordinated key aspects of contractor response to such incidents
Enter
Option
dit Jo
=ป Pres
Return to Element Menu
ext Job ,
revious Job
Resume Employment Information Screen
1. Take one job you've held that you believe qualifies you for your desired or targeted job.
2. Review your resume worksheets you used to break the job into tasks and
accomplishments.
3. Using the proper format, identify the job and describe your duties and performance in
a way that proves you are fully qualified to do the job.
42
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EXERCISE
RESUME HEADING
Resume Writer - Resume Heading Information 03/14/91
Personal Information for SSN: 000-00-0000
Last Name ... : WILLIAMS
First Name . : STANLEr
Middle Initial . : E
Address : 51 Madison Ave.
$V':^ฐL ^pcode: 76193-2431
Telephone. (817) 245-8888
You may edit thisinformation by .typing1' over the existing data. II
Use to move'froln block to block
Press to save information. Press to abandon changes. |
Resume Heading Information Screen
1. Write your name, address, and phone number the way you would want it to appear on
your resume.
2. Identify an alternate version of address and phone number that may be needed in the
future and identify the date when you will start using it.
43
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EXERCISE
RESUME OBJECTIVE
Re
jsume Writer - Objective 03/14/91
Formal Job Objective x
An engineering position which makes use of extensive experience in
technical project supervision and program management
s
Enter your Objective PTease refer, to Objective Worksheet 6
Press to view sample screen.
Press to save information. Press to abandon changes.
Resume Job Objective Screen
1. Review your objective worksheets.
2. Put yourself in the employer's shoes and determine what kind of jobs you might have and
what you would look for in an applicant's objective statement.
3. Write one to three short phrases that describe your objective job in telegraphic form.
44
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EXERCISE
EDUCATION
Resume Writer - Education Information
03/14/91
Education <ซ
Order in which to Print: 1 of 2
Iree/Cert' Raster of Business,Administration (Management)
lool University of Maryland. College Park. MD
on
=ป Press for Help ซ
View Sample
<0>eiete Item,
Return to Element Menu.
ext ItemT
revious Item
Resume Education Information Screen
1. Review resume worksheet #3 the one with education and training listed on it.
2. Look, at your objective and ask yourself what kind of education and training an employer
would consider important to the hiring decision.
3. Using the resume writer format, list your pertinent education and training
45
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FEDERAL RESUME INFORMATION
The following is the information needed to apply to federal positions:
Announcement Number and Title/Grades of the job for which you are applying.
Full name, mailing address and day/evening phone numbers.
Social Security Number
Country of citizenship.
Veterans' preference.
Reinstatement eligibility.
Highest Federal civilian grade held.
High School (city/state & date of diploma/GED)
Colleges and Universities (city/state, majors & type/year of degrees received).
Paid and nonpaid work experience related to the job for which you are applying:
Job Title (series and grade if Federal job)
Duties and accomplishments
Employer's name and address
Supervisor's name and phone number
Starting and ending dates (month and year)
Hours per week
Salary
Indicate if they may contact current supervisor
Job-related:
Training courses
Skills
Certificates and licenses
Honors, awards and special accomplishments
46
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Form Approved
OMB No 32064219
OPTIONAL APPLICATION FOR FEDERAL EMPLOYMENT - OF 612
You may apply for most jobs with a resume, this form, or other written format. If your resume or application does not provide all the information
requested on this form and in the job vacancy announcement, you may lose consideration for a job
1
4
6
Job title in announcement
2 Grade(s) applying for
Last name First and middle names
Mailing address
City
State
ZIP Code
3
5
7
Announcement
Social Security
Phone numbers
Daytime ( )
Evening ( )
number
Number
(include area code)
WORK EXPERIENCE
8 Describe your paid and nonpaid work experience related to the job for which you are applying Do not attach job descriptions.
1) Job title (if Federal, include series and grade)
From (MM/YY)
To{MM/YY)
Salary
$
Per
Employer's name and address
Hours per week
Supervisor's name
and phone number
Describe your duties and accomplishments
2} Job title (if Federal, include senes and grade)
From (MM/YY)
To (MM/YY)
Salary
$
Per
Employer's name and address
Hours per week
Supervisor's name and phone number
( )
Describe your duties and accomplishments
50612-101
NSN 754001-351-9176
Optional Form 612 (September 1994)
U S Office of Personnel Management
47
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9 May we contact your current supervisor?
YES [ 1 NO [ ] ป If we need to contact .your current supervisor before making an offer, we will contact you first
EDUCATION
10 Mark highest level completed Some HS [ ] HS/GED [ ] Associate [ ] Bachelor [ ] Master [ ] Doctoral [ ]
11 Last high school (HS) or GEO school Give the school's name, city, State, ZIP Code (if known), and year diploma or GED received.
12 Colleges and universities attended Do not attach a copy of your transcript unless requested.
Name
D
City
State
ZIP Code
2)
3)
Total Credits Earned
Semester Quarter
Majors)
Degree - Year
(if any) Received
OTHER QUALIFICATIONS
13 Job-related training courses (give title and year). Job-related skills (other languages, computer software/hardware, tools, machinery, typing speed, etc.)
Job-related certificates and licenses (current only) Job-related honors, awards, and special accomplishments (publications, memberships in
professional/honor societies, leadership activities, public speaking, and performance awards) Give dates, but do not send documents unless requested.
GENERAL
14 Are you a U.S. citizen''
YES [ ] NO [ ] + Give the country of your citizenship.
15 Do you claim veterans'preference? NO[ ] YES[ ] ป Mark your claim of 5 or 10 points below.
5 points [ ] ป Attach your DD 214 or other proof. 10 points [ ] ป Attach an Application for 10-Pant Veterans'Preference (SF 15) and proof required.
16 Were you ever a Federal civilian employee''
N0[ ] YES[ ]
ป For highest civilian
grade give
Series
Grade
From (MM/YY)
To(MM/YY)
17 Are you eligible for reinstatement based on career or career-conditional Federal status?
NO [ ] YES [ ] * If requested, attach SF 50 proof.
APPLICANT CERTIFICATION
18 I certify that, to the best of my knowledge and belief, all of the information on and attached to this application is true, correct, complete and made in good
faith I understand that false or fraudulent information on or attached to this application may be grounds for not hiring me or for firing me after I begin work,
and may be punishable by fine or imprisonment I understand that any information I give may be investigated.
SIGNATURE
DATE SIGNED
48
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WHAT A COVER LETTER CAN DO FOR YOU
Gets the resume to the right person: Prevents your resume from going to the
mail clerk in the personnel department. Only works when you have identified the
"right person."
Identifies the specific job you're seeking: Don't assume the employer will be
receiving resumes for only one job or type of job. To avoid confusion, your
cover letter lets the recipient accurately link your resume to a job opening and,
if necessary, route your resume to the hiring official.
Persuades reader to read your resume: Employers have better things to do
than read resumes for the fun of it. You may be one of dozens or even hundreds
of applicants. The employer would like to cut down on his or her reading and
it's easier to read a cover letter than a resume. A good cover letter can make
sure your resume is one that gets read.
Focuses the resume to the specific job opportunity shows how the resume
fits the requirements: While everyone would like to tailor their resume to each
and every job opportunity and employer, it seldom is possible. Most of the time,
you will use the same resume for a number of job openings. Your cover letter
personalizes your resume by "speaking" directly to the specific job opportunity
(want ad, job announcement, etc.).
Provides information not contained in the resume: Not everything should or
can fit into your resume. Some information is needed only when requested or
indicated. For example, resumes normally don't contain the names of references
or a salary history. If required by the employer, that information can be provided
easily in a cover letter or an enclosure to the cover letter.
Presents an initial impression of you the appearance,, grammar and tone
tell the employer a great deal about you: Like the resume, the cover letter is
part of your total sales package. A good cover letter can help convince an
employer that you should be interviewed.
Sets the stage for the future: Tells the employer what you intend to do to
pursue the job opportunity (e.g., call on a certain day and time).
49
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Employer's Point of View:
Too many resumes received Why should I read this resume?
Why did they send this to me?
Is this the kind of person I want to hire?
Limits and Hazards:
Cannot provide detailed information.
Can cause immediate rejection.
Is only as good as the preparation and research that go into it.
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COMPONENTS AND STRUCTURE
Normally, cover letters are short (half to two-thirds of a page) letters that usually contain three
main paragraphs or ideas. In total, there are seven parts:
Heading: Should be the same heading as used on your resume. Make sure that
the address and phone number are accurate.
Address: Should match the address on the envelope. Do your research and
identify the specific address of the person you want to read your resume (e.g.,
department, branch, etc.). If you can't identify a name, at least make sure you
get the right department and title (e.g., Manager, Service Department).
Salutation: The usual "Dear so and so" that begins a letter. Must agree with
address. Don't use cop-out salutations such as "To Whom It May Concern" or
"Dear Sir or Madam." Do your research to identify the person you want to read
your letter and use that person's name. If you're unable to identify a name, it's
okay to use a tide. One example might be: Dear Service Department Manager.
First paragraphฎ: Normally one paragraph, but can be more if essential. The
purpose of this paragraph is to:
o Tell the reader who you are.
o Identify the reason you're writing (date of ad or job announcement
number)
o Identify person who referred you to the company (if appropriate and if
you have permission)
Second paragraph(s): Also normally one paragraph. The purpose of this
paragraph is to provide the information needed to convince the reader to look at
your resume. This paragraph:
o Tells why you ought to be hired how your skills and experience match
up with their needs
o Provides relevant information not found in the resume (e.g., security
clearance)
o Highlights strengths and diverts concerns regarding perceived
shortcomings
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Third paragraph(s): Usually one paragraph in length. This is your call for
action. In this paragraph you:
o Close your sales-pitch
o Define the next step. Tells the reader what you intend to do next (e.g,
call or visit). This paragraph is where you separate yourself from those
applicants who just "hope" they'll be contacted. Remember, you want to
show a true desire for the job and a willingness to work for it.
Closing and signature block: Normally, you end your letter with the word
"sincerely" and a signature block.
52
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Stanley E. Williams
51 Madison Ave.
Arlington, TX 76193-2431
(817) 245-8888
Mr. William Davis April 12, 1995
Richmond Construction
2320 Georgia Avenue
Atlanta, GA 30010
Dear Mr. Davis:
Mr. Phil Rogers of Newlin Construction recommended that I write you concerning my desire
to work in the construction field in the Atlanta area. I am in the process of leaving the Army
Corps of Engineers after twelve years of service and am interested in an engineering position
with a large, successful company like Richmond Construction.
As you can see from the attached resume, I have over sixteen years of experience in project
supervision and management. My Army Corps of Engineers experience has helped me to
develop the ability to work independently to accomplish any task.
I look forward to the opportunity to discuss my qualifications with you in person. I will be in
the Atlanta area during the week of May 10th and will call you on Monday, April 27th, to
schedule an appointment. If you wish to contact me sooner, please leave a message at (333)
987-6543 or write to the above address.
Sincerely,
Stanley E. Williams
53
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COVER LETTER STRATEGY
Like every great general, your success will depend on a sound strategy. Your strategy should
include:
Compatibility with resume: Your resume and cover letter must work together.
You know your resume well and can write a cover letter that will:
o Prevent inconsistencies between the two. Unless you have a split
personality, the resume and cover letter must agree.
o Present the same tone and image. Since the resume and cover letter are
all that the employer will use to decide if you should be interviewed, it's
important to make the cover letter as professional as your resume.
Do the research: A good cover letter requires detailed research. You need
information to do a good job. Try to identify:
o Who should it be sent to? Shoot for a name and title. If necessary, a
department will do. Make sure your target is the person who will be
doing the hiring. That is usually not the personnel department.
o What are the "buttons" to push? Look at the want ad or job
announcement. Usually, the employer will tell you the kinds of qualities
they're looking for. Your networking should have taught you a lot about
the occupation and kind of company you're pursuing. Use the language
of the employer to show that you will fit in.
o What are the stated prerequisites of the job or, if cold call, the likely
expectations of an employer? You only have half a page to convince the
reader that you're a solid candidate. The best way to do that is to
thoroughly understand what they're looking for.
Identify essential elements of the job opportunity and compare with your
qualifications: Based on your research, how well do you match up with the job
requirements? Do you have the experience, training, and skills?
Identify shortcomings/lack of qualifications that must be finessed: Employers
aren't stupid. If you have an apparent shortcoming, they'll find it. Decide how
you will lessen the importance of shortcomings (e.g., emphasize experience in
lieu of education).
54
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Identify strengths you want to highlight: You probably have many strong
skills, valuable experience, and important training. Decide your most important
selling points and how you will emphasize them.
Develop plan for action: Remember, an effective cover letter ends with a call
for action a commitment to do something. Decide what you can and will do
and make sure you follow through.
55
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COVER LETTER TIPS
Form
o Keep it to less than one page in length
o Use standard business correspondence format
o No flashy tricks or unusual attention grabbing techniques
Paper same as used for resume
Production use the cover letter writer
Language
o Same attention to grammar and spelling as in resume
o Make your letter concise
o Use a tone that says you can get the job done ~ don't be passive
9.v/
o Use the employer's terminology and avoid military jargon
Avoid duplicating information contained in the resume
Bridge the gap between what the employer needs to see and what's in the resume
Provide only essential information
If someone has suggested you write a company, don't use the referring individual's name
without their permission
If at all possible, end the letter on a note of action. Tell them when you will call and
then keep your promise.
56
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USING THE RESUME WRITER TO CREATE COVER LETTERS
Resume Writer - Cover Letter Address Information
04/23/91
Addressee Information
Name. . Pete Lan
pany
ress
. Pete Lane
. Kigwit Eastern Construction Company
- 352 Turnpike Road
Letter Opening- Dear Mr Lane.
:ป Press for Help ซ
You may edit this information by typing'"over the existing data
se to move from Block to BloclL Press to view sampl
Press to save changes Press to add/edit cover
e screen.
Tetter.
This is the computer screen used to enter your cover letter address. You will
start with your current address and can change it as necessary.
Resume Writer - Cover Letter Text
04/23/91
=ป Paragraph
Number: 1 of 4
Paragrai
In resp
foreman "vacancy' you' are' seeRi ng'tb f TTT'.
ise to your advertisement in the Washi
nt my credentials for your considerati
Post. I would like
ror the construction
Enter
Option:
_ Paragraph
lit Paragraph _ .
> Press foi
View !
e1ete Parj
urn to
Menu
ext Paragraph
revious Paragraph
This is the computer screen you will use to enter each paragraph of your cover
letter. You may create up to four paragraphs and can decide the order in which
you want them to appear in the letter.
57
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EXERCISE
COVER
1. ASSUME YOU ARE APPLYING FOR YOUR OBJECTIVE JOB.
2. DECIDE WHAT AN EMPLOYER WOULD WRITE JJF PLACING A WANT AD FOR
THAT JOB.
3. REVIEW YOUR RESUME WORKSHEETS AND EXERCISES.
4. WRITE A BRIEF THREE PARAGRAPH COVER LETTER THAT:
ADDRESSES THE JOB REQUIREMENTS (SKILLS, EXPERIENCE, AND
TRAINING)
WORKS WELL WITH YOUR FUTURE RESUME
CONTAINS A CALL FOR ACTION
58
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JOB SEARCH PROCESS
BASED ON JOB OBJECTIVE:
ESTABLISHING AND USING NETWORKS
FINDING JOB OPENINGS
EXPANDING OPPORTUNITIES
GETTING INTERVIEWS
59
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SOURCES OF JOBS
JOB MARKET VERY DYNAMIC
OPENINGS CHANGE ALMOST DAILY
100 - 200 CONTACTS YIELD:
INTERVIEWS
1 -2 GOOD JOB OFFERS
OPEN JOB MARKET
"HIDDEN" JOB MARKET
60
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EXPLORING THE OPTIONS
Researching the job market is the next step. We suggest that you investigate what is in print.
Subscribe to newspapers in the area to which you will be moving. Read the business pages and
employment ads for business trends and companies who are hiring. When you arrive in your
new community, investigate the following for career information:
Public Libraries
County Business and Government Libraries
Career Centers at local Community Colleges
Career Centers at Universities and private Colleges
Employment Development Department (State & country offices)
Your local Chamber of Commerce
Job Banks
Union hiring halls
Employment Agencies, executive search firms - "head hunters"
Job hot lines: call companies to inquire if there is a hot line number
What to look for in print.
County Labor Market Information: Prepared by the State Employment Development
Departments, this report is updated annually. It contains forecasts of labor force and
employment by industry, as well as requirements, outlook, and wages for selected occupations
in the county.
Occupational Outlook Handbook and Occupational Outlook Quarterlies: Published by the
U. S. Dept. of Labor, the handbook groups occupations in 13 clusters and describes about 300
jobs. Information included: nature of the work, training requirements, earnings, working
conditions, and where to write for more information. The Quarterlies contain information about
current and often unusual occupations, including a more thorough presentation about the
selections.
Dictionary of Occupational Titles, still another publication of the U. S. Dept. of Labor. In
this book you will find listings of over 200,000 separate occupations describing training time,
interests, physical demands, working conditions, and tasks performed of each occupation listed.
Federal Career Digest is published by the Office of Personnel Management and lists federal job
openings, grouped by career category.
The Enhanced Guide for Occupational Exploration, published with data from the Department
of Labor provides job descriptions for the 2,500 most important jobs in America. The Guide
lists occupations within related clusters, provides required skills and abilities, gives salary levels
and the overall outlook for the occupation.
61
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The Jobs Rated Almanac and Jobs '9* (updated annually) are commercially published books
which provide condensed job descriptions, occupational outlook, and the addresses of various
Associations which can provide more information about the career field.
Information about specific companies will be found in the company's annual report, Dun and
Bradstreet's Reference Book Corporate Managements and so on.
Most libraries include directories of non-profit organizations, government agencies, and
professional associations.
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"HIDDEN" JOB MARKET
85% OF OPENINGS
NOT OPENLY ADVERTISED
CONTACT THROUGH:
- PROFESSIONAL REFERENCES
- NETWORK
63
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PROFESSIONAL REFERENCES
SUCCESSFUL PEOPLE
KNOW A LOT ABOUT YOU
KNOW A LOT ABOUT YOUR ACHIEVEMENTS
SOME FROM OUTSIDE GOVERNMENT
64
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PROFESSIONAL REFERENCES
EXERCISE
DEFINITION: PROFESSIONAL REFERENCE - A PERSON WHO CAN GIVE
POTENTIAL EMPLOYERS INFORMATION AS TO YOUR
EXPERIENCE, ABILITIES, CHARACTER, WORK ETHICS, AND
QUALIFICATIONS.
LIST FIVE PROFESSIONAL REFERENCES
1.
2.
3.
4.
5.
WHAT DO YOU KNOW ABOUT THEM?
WHAT DO THEY KNOW ABOUT YOU?
WHY WOULD EACH BE A GOOD PROFESSIONAL REFERENCE?
65
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REFERENCE WORKSHEET
NAME:
COMPANY:
TITLE:
ADDRESS:
WORK PHONE:
HOME PHONE:
DIRECT CALLS TO [] WORK [ ] HOME; FROM
HRSTO
MRS
CAN TALK ABOUT (SKILLS, EXPERIENCE, ETC.)
CONTACTED ON:
SENT RESUME ON:
NAME:
COMPANY:
TITLE:
ADDRESS:
WORK PHONE:
HOME PHONE:
DIRECT CALLS TO [] WORK [ ] HOME; FROM
HRSTO
HRS
CAN TALK ABOUT (SKILLS, EXPERIENCE, ETC.)
CONTACTED ON:
| SENT RESUME ON:
66
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NETWORK
DEFINITION: A GROUP OF PEOPLE YOU HAVE IDENTIFIED
WHO WILL PROVIDE YOU INFORMATION
ABOUT
THE JOB MARKET
YOUR TARGET OCCUPATION
POTENTIAL OPENINGS
AND TELL POTENTIAL EMPLOYERS ABOUT YOUR
AVAILABILITY
EVERYONE HAD TO START SOMEWHERE -
PEOPLE LIKE TO SHARE THEIR EXPERIENCE
EMPLOYERS FOLLOW THE SAME RULES
67
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NETWORK EXERCISE
DEFINITION: NETWORK - A GROUP OF PEOPLE YOU HAVE IDENTIFIED
WHO WILL PROVIDE YOU INFORMATION ABOUT THE JOB
MARKET, YOUR TARGET OCCUPATION, POTENTIAL
OPENINGS, AND TELL POTENTIAL EMPLOYERS ABOUT YOUR
AVAILABILITY.
LIST 10 PEOPLE WHO WILL BE IN YOUR NETWORK
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
BESIDE EACH NAME:
INDICATE HOW WELL THEY KNOW YOU
INDICATE HOW YOU WILL CONTACT THEM
68
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ACTIVATING YOUR NETWORK
WHAT DO YOU WANT FROM YOUR NETWORK?
INFORMATION
OTHER CONTACTS FOR YOUR NETWORK
ADVICE
EXPOSURE
69
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AT THE INFORMATIONAL INTERVIEW
ESTABLISH YOUR SKILLS/CREDENTIALS
SEEK INFORMATION ABOUT YOUR JOB FIELD
SKILLS NEEDED
ARE THERE JOB OPENINGS?
GENERAL SALARY RANGE
KNOW OF ANY OPENINGS IN THE AREA?
ALWAYS TRY OR GET AT LEAST TWO REFERRALS TO
OTHERS IN THIS FIELD.
CAN YOU USE THEIR NAME?
LEAVE A COPY OF YOUR RESUME
70
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April 14, 1995
Ms.
Personnel Manager
Syntex Pharmaceutical Corporation
Palo Alto, California 94504
Dear Ms.
Ms. Janet Haywood of Eli Lilly Corporation referred me to you as someone who might be of
assistance in my exploration of the field of personnel management.
Presently I am enrolled in the Business Administration Program at John F. Kennedy University
and expect to graduate this May with a B.A. I am very interested in the field of personnel
management and have experience as a Personnel Assistant with the U. S. Army Corps of
Engineers. At this time I am developing career plans and I am looking into opportunities within
the field.
I would appreciate any suggestions or information you might be able to give me. I will call next
week to arrange a meeting with you.
Sincerely,
Name
9999 Regent Street
San Francisco, California 94148
71
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EMPLOYMENT AGENCIES
PLAY IN "HIDDEN" JOB MARKET
PLACEMENT AGENCIES
"EXECUTIVE" PLACEMENT
EXECUTIVE DEVELOPMENT AGENCIES
72
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OTHER TECHNIOUES
TELEPHONE DIRECTORY
COMPANY LITERATURE
LIBRARY REFERENCE MATERIAL
LETTERS TO COMPANIES
73
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PUBLIC JOB SOURCES
CLASSIFIED ADVERTISEMENTS
"BLIND" ADS
"OPEN" ADS
SPECIALIZED PAPERS AND JOURNALS
LABOR ORGANIZATIONS
PUBLIC SECTOR AGENCIES
DEPARTMENT OF LABOR COUNSELORS
STATE EMPLOYMENT AGENCIES
., STATE, COUNTY, AND MUNICIPAL AGENCIES
JOB FAIRS
INFORMATION COLLECTION
COMPANY EVALUATIONS
NETWORK SOURCE
74
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Employee Counseling And Assistance Program
(ECAP)
ECAP counselors provide short-term counseling services and referral, when appropriate, to
community resources. Professional services are available to deal with a wide range of employee
needs, including, but not limited to, the following:
* Emotional * Alcohol/Drug Related
* Family * Alcohol/Drug Rehabilitation
* Job Performance * Bereavement
* Separation/Divorce * Crisis Intervention
* Stress Management * Life problems get you down
When referrals are suggested, every effort is made to match your needs with your health insurance
coverage.
Supervisory Referral
At times, supervisors may refer employees to ECAP if they believe that poor job performance
and/or inappropriate conduct may be related to some personal problem. We believe it is to the
employee's advantage to consider such a referral an opportunity for an independent, professional
evaluation of their individual situation. Employees can be assured that the counselor will be
impartial in examining the may facets of the situation and will fully explore with them the nature
of the problem and possible solutions.
Confidentiality
Confidentiality is the cornerstone of ECAP. Our counselors are bound by professional and legal
standards of confidentiality. Employee records are protected by Federal and EPA regulations and
laws, including the Privacy Act. These records do not become part of an employee's Official
Personnel File (OFF). They are stored in a locked container within a locked room in the
counseling office and are available only to counselors.
ECAP STAFF
Pamela Parker, M.Ed., CEAP Wayne D. White, M. A., CVE
(202) 260-4420 (202) 260-4421
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Mental Health/Substance Abuse
Crisis Referral Directory
This directory is for informational purposes and does not imply endorsement, quality or appropriateness
This directory gives quick reference to crisis/referral services within our service area. For questions, call
Wayne White (202) 260-4421, Monday through Friday, 7 00 a.m. to
4 30 p m.
Mental Health Emergencies
In case of a life threatening emergency, call 911
D.C. Government's Mental Health Commission
Region 1 & 2 1125 Spring Rd., N W.
(202) 576-7254
3246 PSt Annex, NW
(202)282-0015
Region 3 1905 E St., S.E
(202)727-9015
Region 4 2700 MLK Jr Ave , S E.
(202)373-7595
Mental Health/Substance Abuse Crisis Lines
(24 Hours Unless Noted Otherwise)
D C Government's Emergency Psychiatric Response Division Crisis Line
(202) 561-7000
D C Crisis Hotline/Referral
(202) 223-2255
Alexandria City Community Mental Health Center
(703) 838-6400
Arlington County Mental Health Emergency Services
(703)358-4256
Arlington County Communications Center Emergency Therapist
(703) 558-2222
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Fairfax County - Woodburn Area Emergency Services
(703) 573-5679
Fairfax County - Mt Vernon .Area Emergency Services
(703)360-6910
Washington Area Council On Alcohol & Drug Abuse Crisis Line
(202) 783-1300
Maryland General Crisis Hotline (Can only be called from Maryland)
1-800-422-0009
Montgomery County Mental Health Hotline/Crisis Service
(301)738-2255
Montgomery County Walk-In Crisis Intervention Center
(301)656-9161
Anne Arundel County Hotline
(410)222-7273
Maryland Domestic Violence/Sexual Assault Hotline
(301)843-1110
Walden Sierra (Southern Maryland)
(301)870-3646
Prince George's Hospital Center Emergency Psychiatric Service
(301)322-2606
Prince George's Hospital Center Homeless Hotline
(301)731-0999
Prince George's Hospital Center Peer Line (Teens)
(301)459-7337
Prince George's Hospital Center General Hotline
(301)577-4866
Prince George's Hospital Center Drug Hotline
(301)577-4866
Prince George's Hospital Center Suicide Hotline
(301)731-0004
Prince George's Hospital Center Child Abuse/Neglect (During day 808-5624)
(301)699-8605
Prince George's Hospital Center Victim Assistance
76a
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(301)577-4866
Self-Help Groups
Alcoholics Anonymous Northern Virginia
(703)281-7501
Alcoholics Anonymous Washington, D C
(202)966-9115
Al-Anon/AJateen Northern Virginia
(703) 764-0477
AJ-Anon/AJateen Washington, D C & Maryland
(202)882-1334
Gamblers Anonymous (24 hours)
(301)961-1313
Narcotics Anonymous Washington, D C (24 hours)
(202)399-5316
Narcotics Anonymous Maryland (24 hours)
(410)876-4316
Cocaine Anonymous Help Line
(202)726-1717
Substance Abuse Referral Hotlines
Center for Substance Abuse Treatment National Alcohol/Drug Treatment Routine Service
1-800-622-HELP
D C Government's Addiction Prevention & Recovery Administration - Karrick Hall
(202) 727-5770
D C Government's Addiction Prevention & Recovery Administration - Detox Unit
(202)727-5163
Washington .Area Council On Alcohol & Drug Abuse Referral Line
(202)783-1300
Prince George's Hospital Psychiatric Service Referral Line (24 hours)
(301)322-2606
Alexandria City Drug Abuse Services
(703)359-7040
76b
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HIV/AIDS and Other Sexually Transmitted Diseases
U S Center for Disease Control's National Aids Hotline
1-800-342-AIDS
U S Center for Disease Control's National Sexually Transmitted Disease Hotline
Monday - Friday, 8 00 a m - 11 00 p m
1-800-227-8922
Information Organizations
National Clearinghouse for Alcohol & Drug Information
(301)468-2600
National Institute of Mental Health's Publication Office
(301)443-4513
The Self-Help Clearinghouse of Greater Washington
(Includes listing of Self-Help Groups in Metro Area)
(703)941-5465
76c
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INTERVIEW PREPARATION
RESEARCH THE COMPANY
PRODUCTS AND PURPOSE OF COMPANY
PRIME PLAYERS
KEY FACTS
LANGUAGE OF INDUSTRY/CULTURE
PREPARE EXAMPLES OF ACHIEVEMENTS RELATED TO JOB
ACTIVATE NETWORK OR PROFESSIONAL REFERENCE SOURCES
79
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TYPES OF INTERVIEWS
INFORMATIONAL
GAIN CURRENT INFO
GAIN CONFIDENCE
EXPAND NETWORK
NEVER ASK FOR A JOB
JOB HIRING
SCREENING
TECHNICAL
DECISION
80
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THE SCREENING INTERVIEW
CONDUCTED: BY TELEPHONE OR IN PERSON
AGENDA: CONFIRM BASIC JOB REQUIREMENTS
(Education level, skills, experience)
PURPOSE: TO REJECT YOU
STRATEGIES: K.I.S.S.
JUST ANSWER THE QUESTIONS
REMEMBER, THE SCREENER DOES NOT HAVE THE POWER TO HERE
YOU. HOWEVER, HE/SHE DOES HAVE THE POWER TO REJECT
YOU.
81
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THE TECHNICAL INTERVIEW
CONDUCTED:
AGENDA:
PURPOSE:
STRATEGIES:
IN PERSON
CAN YOU REALLY DO WHAT YOUR
RESUME SAYS?
TESTING AND CONFIRMATION OF SKILLS
RELAX AND BE YOURSELF
82
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THE DECISION INTERVIEW
CONDUCTED:
AGENDA:
PURPOSE:
STRATEGIES:
IN PERSON
DETERMINE FIT
TO HIRE OR REJECT
USE RESULTS-ORIENTED ACHIEVEMENTS
TO BACK UP YOUR ANSWERS
TALK ABOUT WHAT YOU CAN OFFER
THE COMPANY
83
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TYPES OF INTERVIEW STYLES
THE CASUAL INTERVIEW
THE ALL BUSINESS APPROACH
THE SET INTERVIEW
THE ABRUPT INTERVIEW
PANEL
84
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INTERVIEW STRATEGY
DETERMINE INTERVIEW RULES
DEVELOP AND EXECUTE INTERVIEW STRATEGY
85
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DIFFICULT INTERVIEW QUESTIONS
1. Tell me about you?
2. Why are you interested in this job?
3. "What do you know about our company?
4. Do you think you are uniquely qualified for the position; and if so, why?
5. What would you need from your immediate supervisor to be successful in this position?
6. What about the position do you find the most attractive and challenging? Least attractive
and challenging?
7. What do you look for in a job?
8. How long would it take you to make a meaningful contribution to the company? Why
so long?
9. What is your management style? Is it effective and why?
10. Are you a good manager? Please share with me some examples of your managerial style
and problem solving skills?
11. As a hiring manager, what do you look for when interviewing applicants?
12. As a manager, have you ever fired anyone? If so, what were the reasons for the
termination and how did you handle it?
13. What do you see as the most difficult task in being a manager?
14. Why are you leaving your current job?
15. How do you feel about leaving all your Army benefits?
16. Describe your ideal work environment.
17. How many people did you supervise on your last job?
18. In the positions you have held in the past, how have you helped reduce costs?
86
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19. As a member of the government, you have not had to be cost conscious. Should I be
concerned about your cost saving skills?
20. Based on your experience, you may be over qualified for this position.
21. Why haven't you found a new position before now given your outstanding record?
22. -In you last position, what were your five most significant accomplishments?
23. What do you think are the characteristics of a good supervisor?
24. How do you work under pressure?
25. Have you ever missed a deadline? If so, why?
26. What are your long range goals?
27. What are your strong points?
28. What are your weak points?
29. What career options do you have at the moment?
30. How is your job search going?
31. How well do you handle criticism?
32. If you could start your career over, what would you do differently?
33. How would you describe success? Given your definition of success, how successful have
you been to date?
34. Are you creative?
35. What other types of jobs or companies are your interviewing with or considering?
36. If hired, I will be your supervisor. Will you be out to take my job in a few years?
37. What important trends do you see in our industry?
38. How would you evaluate your experience?
39. What kind of salary are you looking for?
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FREQUENTLY ASKED INTERVIEW QUESTIONS
Job/Field Related
1. Why did you choose this field of work?
2. Describe your experience in this field.
3. What qualifications do you have for this position?
4. What personal characteristics are necessary for success in your field?
5. What are your five-year career goals?
Personal Information
1. Tell me about yourself.
2. What are your strengths, your weaknesses?
3. Can you work under pressure?
4. What have been your most significant achievements?
5. Why do you want to work for this company?
6. What did you like or dislike about your last job?
7. What are your salary expectations?
8. Do you read, speak, or write any foreign language?
9. What types of people seem to "rub you the wrong way"?
Work Values/Work Environment
1. What kind of books do you prefer?
2. Do you prefer working with others? On a team? By yourself?
3. How do you feel about routine work? Regular hours? Overtime?
4. Are you willing to travel?
5. How would you describe your management style?
6. How would you solve this problem ?
About the Company
1. What do you know about our organization?
2. What interests you about our product? Service?
3. What interests you about this job?
4. Why should we hire you for this job? *
5. In what ways could you contribute to our company?
-------
QUESTIONS TO ASK AN EMPLOYER DURING AN INTERVIEW
1. Where does this job fit into the organizational structure?
2. Who would be my immediate supervisor and to whom does he or she report to?
3. What are the qualities you want in the person who fills this job?
4. What is the potential for growth in this position?
5. What is the promotional path I might follow?
6. Is this a new position? If not, why did the last person leave?
7. Please describe the duties and responsibilities of the position as you see them.
8. How is an employee evaluated and how often is this done?
9. Is it company policy to promote from within?
10. What is the company's record for financial stability?
11. What characteristics does a successful person have in your organization?
12. How many people would I be supervising?
13. What is the size of the department I will be working in?
14. How do you handle performance evaluations and salary reviews?
15. What are the training opportunities available in this company?
16. Could you tell me about the structure of the department? The organization?
17. Is there anything unusually demanding about die job that I should know about?
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INTERVIEW TIPS
ARRIVE "ON TIME"
WHAT TO DO WHILE YOU ARE WAITING
WHAT TO DO DF OFFERED SOMETHING TO DRINK
WHAT TO TAKE TO THE INTERVIEW
BE ENTHUSIASTIC AND SHOW POSITIVE ATTITUDE
ADJUST YOUR ACTIONS TO INTERVIEWER'S LEAD
ASK APPROPRIATE QUESTIONS
LISTEN, LISTEN, LISTEN
DETERMINE THE NEXT STEP
90
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INTERVIEW FOLLOW-UP
DEBRIEF YOURSELF AND WRITE DOWN LESSONS LEARNED
DEBRIEF YOUR NETWORK
SEND THANK YOU LETTER TO THE INTERVIEWER
FOLLOW-UP WITH A PHONE CALL IN A FEW DAYS
91
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EVALUATING JOB OFFERS
DOES THE JOB OFFER MEET YOUR OBJECTIVE?
IS THERE OPPORTUNITY FOR GROWTH/PROMOTION?
IS THE SALARY WITHIN THE RANGE YOU NEED?
WELL YOU BE REQUIRED TO RELOCATE LATER?
92
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NEGOTIATIONS
SALARY
SET REALISTIC GOAL
YOU DON'T START THE NEGOTIATIONS
DEVELOP AND PRACTICE NEGOTIATION STRATEGY
BENEFITS
HEALTH PLAN
RETIREMENT PLAN
VACATION, SICK LEAVE, PERSONAL DAYS, HOLIDAYS
RELOCATION PRIVILEGES
93
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HINTS FOR SALARY NEGOTIATION
Salary negotiation can be conducted before starting a job or can be conducted while working to
obtain a raise. It is important to realize that negotiations before a job influence future salary
raises if the raises are based on a percentage of the existing salary. Some hints for salary
negotiation include the following:
1. Know what salary you want to be paid before you go to the interview.
2. Have a good qualifications brief or resume.
3. If no salary scale is available, attempt to find an appropriate salary for yourself
by finding out where you will be in the organization structure. Find out the
salaries of the people working immediately about and below you.
4. Remember that in most instances salary is negotiable.
5. Always state salary requirements as a range, which indicates that the final figure
depends upon many factors about the job.
6. Put the minimum you will accept at 10% higher than absolute minimum
7. Ask what pay range the employer has in mind if the salary is not obvious or
stated.
8. If the range is stated, ask for a salary 5% higher than the top of the pay scale.
It is easier for you to negotiate from the top down.
9. Or ask for the maximum, preparing to yield to a midpoint, thus avoiding the
minimum.
10. Establish the salary you want before the employer tells you what he will pay. If
the employer establishes a salary offer before you have stated one, you have lost
some negotiating power.
11. You have more leverage in salary negotiating before you accept the job. Once
you have accepted the job, the employer has more leverage.
12. Rarely accept a job until the salary and fringe benefits are agreed upon verbally
and clearly written into an employment contract.
94
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HINTS FOR SALARY NEGOTIATION
(Continued)
13. Remember that other forms of benefits may be negotiated such as vacations, tying
salary raises to the Consumer Price Index, a promise of a semi-annual review of
performance - with raise, stock options, bonuses, education and training, and
the refurbishing of an office.
14. Remember it is easier to get a pay raise before you begin the job rather than
afterward.
15. Never accept or reject an offer in the interview. Thank the employer for the
offer. Say you are interested (if you are) and that you will get back to him or
her.
95
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EMPLOYER BENEFITS COMPARISON LISTING
BENEFIT
COMPANY NAME
Major Medical Insurance
Coverage Percent
Employee's Contribution
Cost if You Had to Buy
Dental Insurance Plan
Coverage - Major/Routine
Employee's Contribution
Cost if You Had to Buy
Life Insurance Plan
Coverage (amount)
Accidental Death/Dismemberment
Employee's Contribution
Cost if You Had to Buy
Vacation/Sick Leave
Paid Vacation Days per Year
Paid Sick Leave per Year
Does Company Offer
Retirement Plan?
Continuing Education Benefits?
96
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OBJECTIVE
WORKSHEET 1
LIST THE TECHNICAL SKILLS YOU POSSESS (SOME EXAMPLES ARE SHOWN AT THE BOTTOM):
1.
3.
5.
7.
8.
9.
10.
ACCOUNTING
AIR CONDITIONING REPAIR
BUDGETING
CARPENTRY
COMPUTER SYSTEM OPERATION
COOKING
COUNSELING
CRIMINAL INVESTIGATIONS
DATA COLLECTION
DATA REDUCTION
DENTAL
DRAFTING
DRUG/ALCOHOL TREATMENT
ELECTRICAL - FACILITIES
ELECTRONIC EQUIPMENT REPAIR
FILING
FIRE
FUEL STORAGE/HANDLING
GRAPHIC DESIGN
HEAVY EQUD7MENT OPERATION
HEAVY EQUEPMENT MAINTENANCE
HUMAN RSCS - BENEFITS
HUMAN RSCS - CLASSIFICATION
HUMAN RSCS - RECRUITING
LIGHT VEHICLES MAINTENANCE
PAYROLL
PERSONAL COMPUTER OPERATION
PERSONNEL MANAGEMENT
PHARMACY
PLUMBING
POLICE
PREVENTIVE MEDICINE
SAFETY
SECURITY
SPREADSHEET USE
STRATEGIC PLANNING
SUPERVISING
SUPPLIES/PARTS ORDERING
SURVEYING
TRAINING
TRUCK DRIVING
TYPING
WAREHOUSING
WELDING
WORD PROCESSOR USE
X-RAY
APPENDIX A - 1
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OBJECTIVE
WORKSHEET 2
LIST THOSE THINGS WHICH YOU CONSIDER TO BE MOST IMPORTANT IN SELECTING YOUR
NEXT CAREER. SOME SUGGESTED ITEMS ARE LISTED BELOW.
5.
7._
8._
9._
10.
BEING IN CONTROL
BENEFITS
CHALLENGE
CHANCE TO ADVANCE
CREATIVITY
HELPING OTHERS
INDEPENDENCE
JOB SECURITY
LOCATION-COST OF LIVING
LOCATION-HOMETOWN
LOCATION-LIVING CONDITIONS
LOCATION-SCHOOLS
PERSONAL SATISFACTION
PRESTIGE
SALARY
SURROUNDINGS
VARIETY
WORKING CONDITIONS
APPENDIX A - 2
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OBJECTIVE
WORKSHEET 3
FOR EACH ITEM YOU ENTERED IN OBJECTIVE WORKSHEET 2, FILL IN THE TABLE BELOW.
PUT ITEM ONE IN THE BOX 1 ON THE LEFT SIDE OF THE TABLE AND IN THE BOX 1 ON THE
TOP OF THE TABLE. ABBREVIATE AS NEEDED. THEN, FOR EACH BOX WHERE A COLUMN AND
ROW MEET, WRITE IN THE NUMBER OF THE ITEM THAT YOU CONSIDER TO BE MOST
IMPORTANT TO YOU. IGNORE THE SHADED BOXES. FOR INSTANCE, WHERE ROW ONE AND
COLUMN 2 MEET, IF THE ITEM IN COLUMN 2 IS MORE IMPORTANT TO YOU THAN THE ITEM
IN ROW 1, ENTER THE NUMBER 2.
1
8
10
Hill
fSJsgpl;;
111111
10
COUNT HOW OFTEN A NUMBER APPEARS IN YOUR TABLE AND ENTER THE RESULTS ON THE
LEFT BELOW. REWRITE THE ITEMS IN ORDER OF THEIR SCORES ON THE RIGHT:
1.
3.
4.
5. _
6. _
7. _
8.
9. _
10.
APPENDIX A - 3
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OBJECTIVE
WORKSHEET 4
WHEN I LEAVE GOVERNMENT SERVICE, I WANT TO (USE OBJECTIVE WORKSHEETS 1
THROUGH 3):
REASON:
LIST THE SPECIFIC JOB OR OCCUPATION TITLE YOU WANT (RESEARCH JOB TITLES
THAT CLOSELY MATCH WHAT YOU WANT TO DO):
REASON:
WHERE DO YOU WANT TO DO IT (BE ONLY AS SPECIFIC AS YOUR DESIRES DICTATE):
REASON:
MY SPOUSE/FAMILY MOST WANTS:
REASON:
APPENDIX A - 4
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OBJECTIVE
WORKSHEET 5
1. RESEARCH THE JOB/OCCUPATIONAL TITLE YOU IDENTIFIED IN THE SECOND SECTION OF WORKSHEET
4:
A. DO YOU POSSESS THE CERTIFICATION, EXPERIENCE, TRAINING, DEGREES/DIPLOMAS, AND
SKILLS NEEDED TO PERFORM IN THAT JOB/OCCUPATION? 0 YES Q NO
B. WILL THE JOB/OCCUPATION ALLOW YOU TO DO WHAT YOU SAID YOU WANTED TO DO IN
THE FIRST SECTION OF WORKSHEET 4? Q YES Q NO
C. DOES THE PREVAILING SALARY RANGE FOR YOUR DESIRED JOB/OCCUPATION AND YOUR
DESIRED LOCATION MEET YOUR MINIMUM SALARY REQUIREMENTS? Q YES Q NO
D. WHAT IS THE EMPLOYMENT SITUATION FOR YOUR DESIRED JOB/OCCUPATION? WHAT IS
PREDICTED FOR THE FUTURE? DOES FT APPEAR THAT YOUR DESIRED JOB/OCCUPATION
WILL OFFER A GOOD CHANCE OF BEING HIRED? Q YES Q NO
E. WILL YOUR DESIRED JOB/OCCUPATION SUPPORT YOUR SPOUSE'S/FAMILY'S DESIRES (SEE
SECTION FOUR OF WORKSHEET 4)? Q YES Q NO
2. RESEARCH THE LOCATION YOU INDICATED IN THE THIRD SECTION OF WORKSHEET 4:
A. WHAT IS THE UNEMPLOYMENT SITUATION IN THE AREA YOU SELECTED? DO YOU
HAVE AN ACCEPTABLE CHANCE OF FINDING YOUR JOB IN THAT LOCATION? Q YES Q NO
B. WHAT IS THE COST OF LIVING (RELATIVE TO YOUR PRESENT LOCATION) FOR THE AREA
YOU SELECTED? CAN YOU CONTINUE TO LIVE IN YOUR PRESENT LIFE STYLE, AT THE
EXPECTED SALARY, IN THAT LOCATION? D YES Q NO
C. ARE THERE MANY FIRMS/AGENCIES IN YOUR DESIRED AREA THAT REQUIRE PEOPLE IN
YOUR DESIRED JOB/OCCUPATION? Q YES Q NO
D. DOES THE DESIRED AREA PROVIDE WHAT YOUR SPOUSE/FAMILY IS LOOKING FOR (SEE
SECTION 4 OF WORKSHEET 4)? MAKE SURE HOUSING, SCHOOLS, RECREATION, AND
PERSONAL CONSIDERATIONS (EG. CLOSE TO SPOUSE'S FAMILY) ARE ALL WEIGHED. ALSO
MAKE SURE THAT YOUR WORKING CONDITIONS DON'T CONFLICT WITH FAMILY DESIRES
(EG. EXTENSIVE BUSINESS TRAVEL, SHIFT WORK, HIGH FINANCIAL RISK.ETC.) Q YES Q
NO
THE QUESTIONS SHOWN ABOVE ARE YOUR OPPORTUNITY TO CHECK YOUR DESIRES AGAINST
REALITY. ASK YOUR JOB ASSISTANCE CENTER FOR HELP IN CONDUCTING RESEARCH. USE
YOUR NETWORK AND INFORMATIONAL INTERVIEWS TO REFINE YOUR RESEARCH. FEEL
FREE TO GO BACK AND CHANGE YOUR ANSWERS IN PRECEDING WORKSHEETS AS YOU
LEARN MORE,
APPENDIX A - 5
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OBJECTIVE
WORKSHEET 6
ON THE BASIS OF YOUR WORK IN PREVIOUS WORKSHEETS, WRITE A FORMAL OBJECTIVE
STATEMENT (SEE EXAMPLES BELOW). USE INFORMATIONAL INTERVIEWS AND WANT ADS TO
SEE OF YOUR OBJECTIVE IS CONSISTENT WITH ACTUAL JOBS:
ALTHOUGH NOT A FORMAL PART OF YOUR OBJECTIVE, LIST WHAT YOU CONSIDER TO BE
THE IMPORTANT CONSIDERATIONS YOU WILL USE IN DETERMINING WHERE TO LOOK FOR
THE OBJECTIVE POSITION AND, IF OFFERED A JOB, WHETHER TO ACCEPT IT.
LOCATION:
SALARY: $ PER HOUR/YEAR
KIND OF SIZE , INDUSTRY
FIRM:
BENEFITS:
WORKING
CONDITIONS:
SAMPLE FORMAL OBJECTIVES
ENTRY LEVEL POSITION AS ELECTRONICS ENGINEERING TECHNICIAN, INVOLVING HELD
SERVICE AND/OR RESEARCH AND DEVELOPMENT.
POSITION AS PARK SUPERVISOR WITH REGIONAL PARK DISTRICT.
ADMINISTRATIVE MANAGEMENT POSITION, WITH FOCUS ON SPECIAL PROJECTS, PROGRAM
MANAGEMENT, AND COMMUNITY RELATIONS.
APPENDIX A - 6
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RESUME/APPLICATION
WORKSHEET 1
ENTER ALL JOBS YOU HAVE HELD SINCE YOU BEGAN WORKING. ENTER THEM IN REVERSE ORDER
(BEGIN WITH YOUR CURRENT JOB AND WORK BACKWARDS). IF YOU WERE IN SCHOOL FOR A LONG
PERIOD (1 YEAR OR MORE), ENTER IT TO ACCOUNT FOR ALL PERIODS OF TIME. PHOTOCOPY
CONTINUATION SHEETS D7 YOU NEED MORE ROOM.
POSITION/JOB TITLE
LOCATION
BEGIN DATE
MONTH/YEAR
END DATE
MONTH/YEAR
APPENDIX A -1
-------
fAPPLICATIOI
WORKSHEET 2
1
POSITION/JOB TITLE
LOCATION
BEGIN DATE
END DATE
COMPLETE THIS SHEET FOR EACH POSITION/JOB ENTERED ON RESUME/APPLICATION WORKSHEET 1.
LIST SPECIFIC TASKS YOU ACCOMPLISHED USING ACTION VERBS. ALWAYS TRANSLATE GOVERNMENT SERVICE TERMS INTO PUBLIC SECTOR TERMS.
WHENEVER POSSIBLE PUT A QUANTITY.
WHEREVER POSSIBLE, ENTER YOUR ACHIEVEMENTS.
WHAT YOU DID
QUANTITY
ACHIEVEMENTS
APPENDIX A - 8
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RESUME/APPLICATION
WORKSHEET 3
EDUCATION
INSTITUTION '
. CITY/STATE
DEGREE/DIPLOMA
FIELD OF STUDY
DATE
TRAINING
COURSE TITLE
LOCATION
LENGTH
DATE
CERTIFICATE/RATING
APPENDIX A - 9
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