DESCRIPTIONS OF THE INDICES OF THE
OFFICE OF THE ADMINISTRATOR (AO) QUALITY OF WORK LIFE SURVEY
1. TRAINING AND CAREER DEVELOPMENT
• -.. . -j.
Employees are provided with the information, training, and education necessary for effective job performance. The organization has an ongoing commitment to
the training and career development of all employees; provides continuous education and learning opportunities for employees; conducts training needs
assessments; and evaluates and improves its training programs on a continuing basis.
*
2. COMMITMENT OF THE WORKFORCE'
The organization recognizes that its effectiveness depends on the commitment and loyalty of its employees and leadership; seeks to develop a long-term core
workforce; provides assistance for employees affected by mergers, new affiliations, and buy-outs; maintains a workforce that is flexible in its work roles; and retrains
employees, as appropriate.
3. JOB STABILITY
The organization recognizes that its effectiveness depends on the commitment and morale of its employees; provides job security; and seeks to develop a long-
term core workforce.
4. EMPLOYEE INVOLVEMENT AND PARTICIPATION (EMPOWERMENT)
The organization promotes employees' involvement and participation throughout the organization (e.g., setting organizational goals, making decisions, improving
products/services/processes, work design, planning anticipated changes); values-trie contributions and ideas of employees; solicits employees ideas and
suggestions; opens decision-making processes widely within the organization; provides employees with the authority necessary to accomplish work objectives;
places a strong emphasis on developing leaders af entry and all other levels; allows employees responsibility for accomplishing work goals; and contributes ideas
and suggestions.
5. FAMILY. WORK AND LIFE BALANCE
The organization creates conditions that help employees balance family and personal life needs and work demands; respects and supports family relationships and
outside companionship; promotes a family-friendly culture through such practices as flexible hours, home-work options, and family-related benefits (e.g., parental
leave policies, employee assistance programs, and employer-organized child care).
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6. JOB TRANSITION
The organization provides assistance for employees affected by changes in the organization; maintains a workforce that is flexible in its work roles and in learning
new skills; and retrains employees, as appropriate.
7. MENTORING
Mentors who can play an important role in shaping employee's career development and training are support in the organization. Mentors are considered to be
persons usually more experienced, who support, train, "teach the ropes to" or endorse others as these employees pursue their careers.
8. WORKFORCE DIVERSITY
The organization values differences in employees' attributes, values, and organizational roles and functions (e.g., age, background, culture, experience, gender,
language, race, sexual orientation, etc.); embraces the broadest dimensions of diversity in the workforce; and assures access to opportunities for employment,
education and development.
9. DIVERSITY BEHAVIORS
The organization works to prevent discrimination, prejudice, and sexual harassment; has policies and programs that promote diversity in the workplace; accepts and
accommodates the needs of persons with disabilities; and employees treat each other with dignity and respect.
10. DIVERSITY MANAGEMENT
The process of creating and ensuring a positive environment where the differences of all employees are recognized, understood and appreciated, so that every
employee can experience professional and career growth and maximize their contributions to advance organizational goals and objectives. Diversity Management
enhances the participation of all employees regardless of different abilities, age, background, culture, experience, gender, language, race, sexual orientation, and
other demographic variables.
11. DIVERSITY TRAINING
The organization provides diversity education and skills training to enable a positive environment where the similarities and differences of all employees are
recognized, understood and appreciated, so that every employee can experience professional and career growth and maximize their contributions to advance
organizational goals and objectives. Diversity Training provides the leadership and management skills training to ensure the participation of all employees
regardless of different abilities, age, background, culture, experience, gender, language, race, sexual orientation, and other demographic variables.
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12. PERSONAL EXPERIENCES
The organization provides opportunities that promote personal experiences of work fulfillment, individual growth, organizational fairness, and other feelings and
perceptions of work-enhancing relationships and conditions.
13. TEAM WORK
Employees regard their co-workers as a part of a work team. Co-workers are supportive toward one another, emphasize work goals with one another, build group
morale and "esprit de corps" with one another, and help one another to get the job done.
14. PAY AND BENEFITS
The organization provides comparable pay and benefits to other similar organizations in the Federal government.
15. INDIVIDUAL PERFORMANCE -- OUTCOME
Employees' perceptions of their own individual performance in terms of the amount, efficiency, and quality of their own work efforts.
16. GROUP PERFORMANCE -- OUTCOME
Employees' perceptions of the performance of their work team in terms of the amount, efficiency, and quality of their work team's efforts.
17. SATISFACTION - OUTCOME
The organization promotes a work environment which enhances employees' overall positive feelings about the job and about the organization. The organization
provides employees with job satisfaction by involving employees in decisions that affect their work; by providing job-related information from management,
recognition for the work performed, opportunities to get a better job within the organization, education on the job, opportunities for career development, and
satisfactory physical working conditions.
18. WORKPLACE COMMUNICATIONS
The organization shares information with employees at all levels; promotes top-down and bottom-up information flow; employees receive sufficient and accurate
information necessary for performing their jobs; employees and managers exchange information freely; and different divisions/departments share information
necessary to attain organizational-goals.
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19. COMMUNICATION FLOW
Employees get the information that they need to work effectively and to feel included and valued. Employees are able to provide input that has some influence on
the way the organization operates. When information is shared in organizations (through meetings, written messages such as e-mail, and informal person-to-
person channels, etc.), chances are greater that employees will receive information they need, and will share necessary information with others.
20. SUPERVISORY ENCOURAGEMENT OF PARTICIPATION
Employees are encouraged to participate in directing the team's effort and to develop greater commitment to and understanding of the team's objectives. Use of
team meetings is an especially effective way to communicate with employees, because it ensures that everyone hears the same thing, and has a chance to clarify
the information. Team meetings are ideal when solving work-related problems, because usually more ideas are generated through discussion in groups than in
one-on-one conversations with individuals.
21. SUPERVISORY TEAM BUILDING
Supervisors emphasize teamwork and encourage employees to work together toward common goals; teamwork is a high priority; employees tend to think about
the whole picture when doing their jobs; employees are more likely to look for ways to help improve the whole group's performance (i.e., in groups where
supervisors do not emphasize teamwork, employees do not coordinate their efforts as well as when teamwork is emphasized and work efforts are directed toward a
common goal).
22. GROUP FUNCTIONING -- OUTCOME
Group functioning allows for effective leadership and peer relationships; groups are effectively able to plan and coordinate their efforts, meet their objectives, and
respond quickly to unusual work demands.
23. WORK-GROUP SUPPORT
Work groups are very supportive; help may be asked for, received, and offered; information is readily shared in work groups, and cooperation is high (i.e., when co-
workers show that they are interested in, and ready to listen to one another's problems and ideas, they communicate that they value each other). Work Group
Support can go a long way toward preventing and easing the tensions that crop up in everyday work activities.
24. WORK-GROUP TEAM BUILDING
Co-workers encourage teamwork; members of the work group share opinions and ideas; keep the entire group's objectives in mind when doing their jobs (i.e., in
groups that do not encourage teamwork, co-workers may focus only on their own work, and fail to take advantage of the knowledge and skills that other members of
the group have)
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25. WORK-GROUP GOAL EMPHASIS
Co-workers are enthusiastic about doing their best on the job; demonstrate pride in a job well done; and set high performance standards for the group (i.e., when
employees see their co-workers as eager to do well, they too will be challenged and encouraged to take pride in their work).
26. WORK-GROUP WORK FACILITATION
Co-workers work closely enough together in work groups to have many opportunities in their daily work activities to help one another do their jobs more easily and
more quickly; teamwork is emphasized; individuals readily offer help to each other in organizing the work; and provide information and ideas to solve job-related
problems (i.e., most often in teams where work facilitation is high, these actions are often taken for granted; however, in groups where co-workers do not offer this
kind of help, slowdowns and bottlenecks develop, and group goals are more difficult to accomplish).
i
27. TEAM COORDINATION
Work groups (e.g., among teams, departments, divisions, and/or offices within the organization) and job functions exist interdependently; work groups (e.g.,
among teams, departments, divisions, and/or offices within the organization) successfully cooperate and coordinate their efforts (i.e., in many organizations,
success is determined by the ability of different work groups to coordinate their efforts).
28. SUPERVISORY LEADERSHIP AND MANAGEMENT
Supervisors communicate a clear understanding of task responsibilities, work goals, priorities and performance standards; monitor employee performance; provide
constructive performance feedback to employees; provide employees with assistance and guidance necessary for effective performance; support employees; and
provide fair ratings of employee performance.
29. PERFORMANCE EVALUATION AND FEEDBACK
The organization provides constructive performance feedback to employees; provides employees with assistance and guidance necessary for effective
performance; and provides fair processes and procedures to evaluate employee performance.
30. SUPERVISORY SUPPORT
Supervisors are approachable and willing to listen to employees who face problems on their jobs; employees are not hesitant about keeping the supervisor
informed, even when the news is not good (i.e., supportive supervisors who receive more information from employees are more informed when communicating
with upper levels and other units). Supervisors value their employee's input because it reflects their attention to the immediate circumstances of their employees'
jobs and workplace concerns.
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31. SUPERVISORY GOAL EMPHASIS
Supervisors emphasize goals by providing clear standards of performance on the job and by encouraging employees to meet those standards. Supervisory goal
emphasis provides a goal perspective and focus for employees and helps generate enthusiasm for getting the job done.
32. SUPERVISORY WORK FACILITATION
Supervisors provide the tools, resources, and information so that employees can get the job done; work is planned and scheduled so that the work employees
perform does not become overloaded; the work is not constantly interrupted at inappropriate and inconvenient times; and ideas are shared with employees to help
solve problems. Employees are provided the opportunity to attend formal training courses and other learning experiences so that they are better able to solve
problems themselves.
33. SENIOR MANAGEMENT
Senior management of the organization gives employees a sufficiently clear picture of the direction in which the organization is headed; has the ability to deal with
the challenges faced by the organization; is trusted and believed by the employees of the organization; demonstrates that employees are important to the success
of the organization; and is visible and active in the organization.
34. REWARD AND RECOGNITION
A broad set of rewards and incentives is used to motivate employees in their work and to recognize the full contributions of employees; the organization rewards
excellence; values and recognizes employees for their work involvement and improvements; creates a reward system that employees perceive as fair; and ensures
a reward system that reflects important organizational values.
35. GOAL INTEGRATION -- OUTCOME
All organizations require employees to meet certain overall objectives or goals. At the same time, every employee in the organization has personal goals. This
outcome measure indicates how well both the individual's goals and the organization's goals are met. In effective organizations, both of these goals are well
balanced and both are met to a fairly high degree. On the other hand, if one goal seems to be met at the expense of the other, Goal Integration is poor.
36. CONCERN FOR PEOPLE
The organizations imparts to employees that they are important; decisions seem to be made with their interests and abilities in mind; and efforts are made to
improve working conditions (i.e., employees are more motivated and satisfied in organizations that seem to be really interested and concerned for their well-being
than in organizations where these practices are less evident).
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37. ABSENCE OF BUREAUCRACY
The organization's delineated procedures, policies, and practices to keep the work processes of the organization running smoothly, seem sensible, and help,
rather than hinder, employees' efforts and activities; there is an absence of bureaucratic hassles and barriers during job performance.
38. JOB CLARITY
Employees know what is expected of them; they know how their jobs fit into the organization's overall plan (i.e., employees will be confused if they continually face
conflicting demands (e.g., times when one person asks them to do one thing, and someone else asks them to do something entirely different; if expected to do
too much on the job, employees may fail to meet expectations, and will become less motivated).
39. DECISION-MAKING PRACTICES
Employees are involved in decision-making (e.g., they are asked for their ideas and consulted about alternatives); they have an adequate understanding of the
decisions that are made, and are able and willing to carry them out (i.e., better decisions are made with processes that take into account all relevant information, and
those that use the ideas and suggestions of people closest to the issue).
40. SYSTEM VALUES. VISION AND MISSION
The organization provides a fully-accepted and understood mission statement and vision of its human resources and diversity initiative with respect to its overall
business strategy for its employees. The organization is clear about the business imperative of its human resources program and activities and the business
strategic nature of its employee activities. The programs and activities of the organization are aligned with its vision, and its policies, procedures, and work activities
are sensibly organized, reasonable, and clearly communicated.
41. QUALITY LEADERSHIP AND COMMITMENT TO QUALITY
Management promotes quality and continuous improvement throughout the organization; makes it clear to employees through words, actions, and choices that
quality is important; inspires pride and a commitment to quality from all employees; creates, communicates, and sustains organizational vision, goals and values that
are related to quality and continuous improvement; provides resources necessary for quality improvements; and challenges employees to quality improvement.
42. CUSTOMER FOCUS
The organization has a strong customer focus; demonstrates commitment to providing customers with high-quality, ethically sound products and services;
promotes employee's policies/practices that support the delivery of high quality products and services (e.g., rewards, training); empowers employees to resolve
customer problems; obtains customer feedback about the quality of products and services; employees have knowledge about and respond to the needs and
expectations of their customers.
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43. CONTRACTOR'S RELATIONS
Management promotes positive working relationships with contractors and contractors' employees; makes it clear to employees that positive contractor's
relationship is important to accomplishing the mission of the organization; and provides leadership to employees for collaborative and effective work relationships
with contractors.
44. ORGANIZATIONAL FAIRNESS AND TREATMENT OF EMPLOYEES
The organization protects the rights of all employees to fair and respectful work relationships; provides fair employee policies/practices (e.g., training opportunities,
discipline); promotes trust; protects individual rights to privacy; provides a fair system to resolve disputes; and treats its employees fairly.
45. SOCIAL RESPONSIBILITY AND COMMUNITY INVOLVEMENT
The organization promotes the social well-being of the community; it sponsors and supports employee involvement in community affairs (e.g., through charity work,
community service, partnerships with schools); it commits itself to preserve and restore environmental health, and raises awareness of environmental issues
throughout its workforce and surrounding communities.
46. INNOVATION AND RISK-TAKING
The organization encourages and rewards innovation, creativity, and risk-taking; is responsive to change; adopts new technologies that enhance efficiency and job
performance; continually updates work processes, materials, and equipment; and provides technological training.
47. RESOURCE ALLOCATION AND UTILIZATION
The organization provides resources (e.g., employees, supplies, equipment) necessary for effective job performance; makes appropriate materials and supplies
available; has sufficient employees with job-relevant competencies; keeps interruptions to a minimum; and ensures employees' workloads are appropriate.
48. WORK ENVIRONMENT
The organization provides a pleasant, healthy, and safe work environment; works to prevent physical and psychological harm in the workplace; provides programs
that encourage good health practices; creates physical conditions (e.g., temperature, noise-level, cleanliness) that are conducive to effective performance; and
provides work space and physical facilities that are acceptable.
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49. THE SURVEY
The Survey used by the organization provides a useful way to identify some of the strengths and barriers of the organizational culture; the leadership of the
organization will study, prioritize, and act upon the key findings from the survey; and the leadership of the organization has addressed problems identified by prior
Quality of Work Life and/or Employee Opinion Surveys.
50. ORGANIZATIONAL PERSPECTIVE
The "perspective" taken by Respondents when viewing the "organization" to include: The work team or the immediate work group only; the Office of which the
respondent is a part; both the work team and the Office; the Office and some other Office(s) within AO; the overall Office of the Administrator (AO) and its many
"Offices;" and/or other perspectives relating to groupings within the organization.
51. BASIS FOR RESPONSES
The bases used by Respondents in providing opinions about the workplace or "organization." The "basis for responses" includes the following: Direct personal
experiences at work; direct personal experiences and observations at work; direct observations and what was heard (directly or indirectly) at work; indirect sources
such as what was read, the media, and internal news sources; indirect sources including the "grapevine," "rumor mill," and "spins;" and/or other basis (outside of
those stated above) used in forming a response.
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THE ITEM COMPOSITION OF INDICES AND NAMES
FOR THE QUALITY OF WORK LIFE SURVEY INDICES
U.S. EPA OFFICE OF THE ADMINISTRATOR (API
(Version of: May 15, 2001)
SECTION 1; YOUR CAREER AT AO
Name of the Index #
and Composition
TRAINING AND CAREER
DEVELOPMENT 1
(Sum of 7 Items [1, 2, 3, 4, 5, 17R, and 18] divided 7) -
- Missing data for Index if all items are missing.
Name of the Index
and Composition
FAMILY. WORK AND
LIFE BALANCE 5
(Sum of 4 Items [19, 20, 21, and 22] divided 4)
Missing data for Index if all items are missing.
JOB TRANSITION
6
(Sum of 3 Items [23, 24, and 25] divided 3) -- Missing
data for Index if all items are missing.
COMMITMENT OF THE
WORKFORCE 2
(Sum of 2 Items [6 and 7] divided 2) -- Missing data for
Index if all items are missing.
MENTORING 7
(Sum of 3 Items [26, 27, and 28] divided 3) -- Missing
data for Index if all items are missing.
JOB STABILITY 3
(Sum of 2 Items [8R and 66] divided 2) - Missing data
for Index if all items are missing.
SECTION 2; WORKFORCE DIVERSITY AND
DIVERSITY MANAGEMENT
Name of the Index #
and Composition
EMPLOYEE INVOLVEMENT
AND PARTICIPATION 4
(Sum of 2 Items [9 and 10] divided 2) - Missing data
for Index if all items are missing.
WORKFORCE DIVERSITY
8
(Sum of 10 Items [41, 42, 45R, 46R, 47R, 48R, 49R,
50, 51, and 58] divided by 1O) - Missing data for
Index if all items are missing.
-------
Name of the Index
and Composition
Name of the Index
and Composition
DIVERSITY BEHAVIORS
9
(Sum of 10 Items [32, 35, 36, 37, 43, 55, 56, 57, 59,
60, and 61] divided 10) - Missing data for Index if all
items are missing.
DIVERSITY MANAGEMENT
10
(Sum of 6 Items [33, 34, 38, 39R, 44R and 54R]
divided 6) -- Missing data for Index if all items are
missing.
DIVERSITY TRAINING
11
(Sum of 3 Items [40, 52 and 53] divided 3) -- Missing
data for Index if all items are missing.
SECTION 3: YOUR WORK PLACE EXPERIENCES
Name of the Index
and Composition
PERSONAL EXPERIENCES
12
(Sum of 1O Items [11, 12, 13, 15, 16, 64, 65, 67, 68,
69, 71* and 72*] divided 10) -- Missing data for Index
if all items are missing. *NOTE: For Items 71* and
72*. only the middle category "3" is Favorable. All
other responses "1," "2," "4," and "5" are considered
Unfavorable.
TEAM WORK
13
(Sum of 2 Items [14 and 70] divided 2) -- Missing data
for Index if all items are missing.
PAY AND BENEFITS
14
(Sum of 2 Items [73 and 74] divided 2) -- Missing data
for Index if all items are missing.
INDIVIDUAL PERFORMANCE
--OUTCOME
15
(Sum of 3 Items [75, 76, and 77] divided by 3)
Missing data for Index if all items are missing.
GROUP PERFORMANCE
-OUTCOME
16
(Sum of 3 Items [78, 79, and 80] divided 3) - Missing
data for Index if all items are missing.
SATISFACTION -- OUTCOME 17
(Sum of 7 Items [81, 82, 83, 84, 85, 86, and 87]
divided 7) - Missing data for Index if all items are
missing.
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SECTION 4; COMMUNICATIONS AND LEADERSHIP
Name of the Index #
and Composition
WORKPLACE
COMMUNICATIONS
18
(Sum of 5 Items [89, 90, 91, 92R, and 93] divided 5) --
Missing data for Index if all items are missing.
Name of the Index
and Composition
WORK-GROUP SUPPORT
23
(Sum of 2 Items [105 and 106] divided 2) - Missing
data for Index if all items are missing.
WORK-GROUP
TEAM BUILDING
24
COMMUNICATION FLOW
19
(Sum of 3 Items [94, 95 and 96] divided 3) - Missing
data for Index if all items are missing.
SUPERVISORY ENCOURAGE-
MENT OF PARTICIPATION 20
(Sum of 2 Items [97 and 98] divided 2) -- Missing data
for Index if all items are missing.
SUPERVISORY TEAM
BUILDING
21
(One Item: 100) -- Missing data for the Index if the
item is missing.
(One Item: 107) - Missing data for the Index if the
item is missing.
WORK-GROUP GOAL
EMPHASIS
25
(One Item: 108) -- Missing data for the Index if the
item is missing.
WORK-GROUP WORK
FACILITATION
26
(One Item: 109) -- Missing data for the Index if the
item is missing.
TEAM COORDINATION
27
GROUP FUNCTIONING
-OUTCOME
22
(Sum of 4 Items [101, 102, 103, and 104] divided 4)
Missing data for Index if all items are missing.
(Sum of 3 Items [110, 111, and 112] divided 3)
Missing data for Index if all items are missing.
-------
Name of the Index
and Composition
SUPERVISORY LEADERSHIP
AND MANAGEMENT
28
(Sum of 8 Items [113a, 113b, 113c, 113d, 113e, 113f,
113g, and 114fJ divided 8) -- Missing data for Index if
all items are missing.
Name of the Index
and Composition
SENIOR MANAGEMENT
33
(Sum of 5 Items [122, 123, 124, 125, and 126] divided
5) - Missing data for Index if all items are missing.
PERFORMANCE EVALUATION
AND FEEDBACK
29
(Sum of 4 Items [114a, 114b, 114cR, and 1114e]
divided 4) -- Missing data for Index if all items are
missing.
SUPERVISORY SUPPORT
30
(Sum of 2 Items [115 and 116] divided 2) - Missing
data for Index if all items are missing.
SUPERVISORY GOAL
EMPHASIS
31
(Sum of 2 Items [117 and 118] divided 2) -- Missing
data for Index if all items are missing.
SUPERVISORY WORK
FACILITATION
32
(Sum of 3 Items [119, 120, and 121] divided 3)
Missing data for Index if all items are missing.
SECTION 5: OW AS A PLACE TO WORK
Name of the Index #
and Composition
REWARD AND RECOGNITION 34
(Sum of 3 Items [129, 130, and 131] divided 3) --
Missing data for Index if all items are missing.
GOAL INTEGRATION
-OUTCOME
35
(Sum of 2 Items [132 and 133] divided 2) -- Missing
data for Index if all items are missing.
CONCERN FOR PEOPLE
36
(Sum of 2 Items [134 and 135] divided 2) - Missing
data for Index if all items are missing.
-------
Name of the Index
and Composition
ABSENCE OF
BUREAUCRACY
37
(Sum of 3 Items [136R, 137R, and 138R] divided 3)
Missing data for Index if all items are missing.
JOB CLARITY
38
(Sum of 2 Items [139 and 14OR] divided 2) - Missing
data for Index if all items are missing.
DECISION-MAKING
PRACTICES
39
Name of the Index
and Composition
CUSTOMER SERVICE
42
(Sum of 2 Items [148 and 149] divided 2) -- Missing
data for Index if all items are missing.
CONTRACTOR'S RELATIONS 43
(One Item: 150) -- Missing data for the Index if the
item is missing.
ORGANIZATIONAL FAIRNESS
AND TREATMENT OF
EMPLOYEES
44
(Sum of 2 Items [141 and 99] divided 2) -- Missing
data for Index if any all items are missing.
SYSTEM VALUES. VISION
AND MISSION
4O
(Sum of 4 Items [142, 143, 144, and 145] divided 4)
Missing data for Index if all items are missing.
QUALITY LEADERSHIP AND
COMMITMENT TO QUALITY
41
(Sum of 2 Items [146 and 147] divided 2) -- Missing
data for Index if all items are missing.
(Sum of 7 Items [114dR, 151, 152, 153, 154, 155, and
156] divided 7) -- Missing data for Index if all items
are missing.
SOCIAL RESPONSIBILITY AND
COMMUNITY INVOLVEMENT 45
(One Item: 157) - Missing data for Index the item is
missing.
INNOVATION AND
RISK-TAKING
46
(Sum of 4 Items [158, 159, 160, and 161] divided 4)
Missing data for Index if all items are missing.
-------
Name of the Index . #
and Composition
RESOURCE ALLOCATION
AND UTILIZATION 47
(Sum of 3 Items [162, 163, and 164] divided 3)
Missing data for Index if all items are missing.
WORK ENVIRONMENT 48
(Sum of 7 Items [165a, 165b, 165c, 165d, 165e, 165f,
and 165g] divided 7) - Missing data for Index if all
items are missing.
THE SURVEY 49
(Sum of 3 Items [168, 169, and 170] divided 3) --
Missing data for Index if all items are missing.
ORGANIZATIONAL
PERSPECTIVE 50
(Sum of 5 Items [30, 62, 88a, 127, and 166] divided 5)
-- Missing data for Index if all items are missing.
BASIS FOR RESPONSE 51
(Sum of 5 Items [31, 63, 88b, 128, and 167] divided 5)
- Missing data for Index if all items are missing.
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MANAGEMENT AND TECHNICAL CONSULTANTS TO BUSINESS, GOVERNMENT, AND ORGANIZATIONS
BOSTON-CAMBRIDGE OFFICE • ONE BROADWAY, SUITE 600 • CAMBRIDGE, MA 02142 • (617) 489-1930
FAX (61 7) 489-2689
JuneS, 2001
VIA FEDERAL EXPRESS
Ms. Diane N. Bazzle, Director
Office of Executive Support
U.S. Environmental Protection Agency
Office of the Administrator
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460
Dear Diane:
Enclosed are the Preliminary Reports of Findings for the Quality of Work Life
Survey for the Office of the Administrator (AO) delivered prior to June 14. 2001 (as
agreed). The Preliminary Reports of Findings include the following contents:
1. Descriptions of the Indices of the Office of the Administrator's
Quality of Work Life Survey and Survey Items Contained within
the Survey Indices -- Binder 1. Tab #1
2. Office of the Administrator (AO) Summary of Indices Report and
Office of the Administrator (AO) Favorability Order of Indices --
Binder 1. Tab
3. Office of the Administrator (AO) Demographic Groupings
of Survey Respondents -- Binder 1, Tab #3
4. Office of the Administrator (AO) Summary Items Report --
Binder 1. Tab #4
5. Sets of Reports (Binder 1. Tab #5) containing; (a) Summary of
Indices, (b) Favorability Order of Indices, and (c) Summary of Items
for the following four "Offices" within AO (as possible given the
"Rule of At- Least-Ten") and based upon the consolidation of
"Assigned Office" categories:
• Office for Congressional and Intergovernmental Relations;
• Office for Communications, Education and Media
Relations:
• Office for Policy, Economics, and Innovation; and
• Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and "Other"
-------
Letter to Ms. Diane N. Bazzle
JuneS, 2001
Page 2
6. Office of the Administrator (AO) Summary of Cross-Tabulation and
Contingency Tables of 49 Indices by 17 Demographic Groupings
Report -- Binder 2. Tab #1
7. Office of the Administrator (AO) Summary of Cross-Tabulation and
Contingency Tables of 170 Items by 17 Demographic Groupings
Report — Binder 2. Tab #2 fPart II and Binder 3 fPart II --
Continued)
8. Office of the Administrator (AO) Opportunities and Barriers Report --
Binder 3. Tab #3
9. Office of the Administrator (AO) Summary of Open-Ended Survey
Comments Report — Binder 3. Tab #4
10. Copy of the Quality of Work Life Survey -- Binder 3. Tab #5
Please reproduce these Reports in sufficient numbers of copies and place within
the three (3) three-ring binders (with 5 tabs in the first binder and 5 tabs used in the
second and third binders) for the June 14, 2001 Meetings for (a) the Quality of Work
Life Survey Planning Team (9:00 AM to 12:00 Noon) and (b) AO Senior Executives and
Managers (1:00 PM to 3:30 PM). Please note that we had to use three Binders
(instead of two as we had originally planned) because of the size of the print-outs.
Please do not distribute these Reports prior to the June 14. 2001 meetings, and
please store these in a secured and locked place.
Diane, many thanks for your assistance on the Quality of Work Life Survey
Preliminary Findings Dissemination Phase. Please call me at (617) 489-1930
if I can provide any additional information.
Cordially.
lerbert Z. Wong, Ph.D.
Enclosures
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U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
Summary of Indices Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTkMfOR
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
Training and Career Development
Commitment of the Workforce
Job Stability
Employee Involvement and Participation
Family, Work and Life Balance
Job Transition
Mentoring
Workforce Diversity
Diversity Behaviors
Diversity Management
Diversity Training
Personal Experiences
Team Work
Pay and Benefits
Individual Performance-Outcome
Group Performance-Outcome
Satisfaction-Outcome
Workplace Communications
286 2 93 0 82
281 393 079 5
269 330 093 1 16
284 3 38 1 14 2
279 349 089 7
247 288 077 15 24
283 312 089 3
280 301 072 6
286 3 65 0 74
281 289 077 2 3
281 342 099 2 3
286 314 0 82
274 366 097 12
243 287 058 21 22
284 437 051 2
271 390 086 12 3
285 311 098 1
285 278 093 1
-------
w.
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of the Administrator
Category Percents
54321
Statistics
N Mean StdDev DK MS
Communication Flow
Supervisory Encouragement of Participation
Supervisory Team Building
Group Functioning-Outcome
Work-Group Support
Work-Group Team Building
Work-Group Goal Emphasis
Work-Group Work Facilitation
Team Coordination
Supervisory Leadership and Management
Performance Evaluation and Feedback
Supervisory Support
Supervisory Goal Emphasis
Supervisory Work Facilitation
Senior Management
Reward and Recognition
Goal Integration-Outcome
Concern for People
266 2 71
267 2 86
273 3 23
279 3 49
261 3 59
279 316
275 361
273 319
228 2 59
285 3 27
269 2 74
282 3 73
274 3 53
276 3 00
271 264
280 2 73
271 2 93
266 2 64
097 7 13
117 9 10
1 22 10 3
094 4 3
096 6 19
115 6 1
1 05 9 2
108 10 3
0 93 24 34
1
2 15
109
092
108 1 3
1 12 3 9
113 1 9
106 8 7
106 1 5
099 2 13
097 3 17
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTk. ..OR
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
Absence of Bureaucracy
Job Clarity
Decision-Making Practices
System Values, Vision and Mission
Quality Leadership and Commitment to Quality
Customer Service
Contractor's Relations
Organizational Fairness and Treatment of Employees
Social Responsibility and Community Involvement
Innovation and Risk-Taking
Resource Allocation and Utilization
Work Environment
The Survey
276 319 104 1 9
281 339 087 1 4
244 265 102 5 37
280 283 094 2 4
260 274 099 2 24
251 310 111 12 23
190 353 085 91 5
283 276 085 1 2
211 303 107 72 3
283 326 072 3
283 312 096 3
283 319 072 1 2
247 284 081 8 31
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRMiOR
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of the Administrator
n%
Category Percents
54321
Statistics
N MeanStdDev DK MS
Organizational Perspective
Basis for Response
32%
30%
20%
76%
23% 15% 32% 25% 5%
3% 1% 20% 63% 13%
285 3 24 0 88
285 218 0 63
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
Favorability Order oflndicies
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRM. OR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
Individual Performance-Outcome
Commitment of the Workforce
Group Performance-Outcome
TeamWork
Supervisory Support
Work-Group Goal Emphasis
Diversity Behaviors
Family, Work and Life Balance
Contractor's Relations
Employee Involvement and Participation
Work-Group Support
Group Functioning-Outcome
Supervisory Goal Emphasis
Diversity Training
Supervisory Leadership and Management
Innovation and Risk-Taking
Resource Allocation and Utilization
Mentoring
Job Clarity
Supervisory Team Building
284 4 37
281 3 93
271 390
274 3 66
282 3 73
275 3 61
286 3 65
279 3 49
190 3 53
284 3 38
261 3 59
279 3 49
274 3 53
281 3 42
285 3 27
283 3 26
283 312
283 312
281 3 39
273 3 23
114
096
094
1 12
099
109
072
096
089
087
122 10
051 2
079 5
086 12 3
097 12
108 1 3
105 9 2
074
089 7
0 85 91 5
2
6 19
4 3
3 9
2 3
1
3
3
3
1 4
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
Satisfaction-Outcome
Job Stability
Customer Service
Personal Experiences
Absence of Bureaucracy
Work-Group Work Facilitation
Training and Career Development
Work-Group Team Building
Social Responsibility and Community Involvement
Supervisory Work Facilitation
Workforce Diversity
System Values, Vision and Mission
Diversity Management
Work Environment
Goal Integration-Outcome
Supervisory Encouragement of Participation
The Survey
Workplace Communications
Organizational Fairness and Treatment of Employees
Performance Evaluation and Feedback
285 311
269 3 30
251 310
286 314
276 319
273 319
286 293
279 316
211 303
276 300
280 301
280 283
281 2 89
283 319
271 293
267 2 86
247 2 84
285 2 78
283 2 76
269 274
085
092
098 1
093 1 16
111 12 23
082
104 1 9
108 10 3
082
1 15 6
107 72
1 13 1
072
094
077
072
099 2
117
081
093
1
3
9
6
2 4
2 3
1 2
13
9 10
8 31
1
1 2
2 15
-------
•4
s
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of the Administrator
| ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
Job Transition
Quality Leadership and Commitment to Quality
Reward and Recognition
Senior Management
Decision-Making Practices
Communication Flow
Team Coordination
Concern for People
Pay and Benefits
6% 23% 34%
5% 24% 29%
8% 20% 32%
6% 22% 25%
5% 20% 31%
5% 18% 36%
6% 15% 33%
3% 17% 40%
2% 9% 70%
27% 10%
22% 20%
17% 23%
24% 23%
24% 20%
23% 18%
24% 22%
21% 19%
15% 5%
247 288 077 15 24
260 274 099 2 24
280 273 106 1 5
271 264 106 8 7
244 265 102 5 37
266 271 097 7 13
228 259 093 24 34
266 264 097 3 17
243 287 058 21 22
-------
^^
I" JSij \ OFFICE OF THE ADMINISTRATOR
\f. ^]aaM^>]ai:i^iWT?THI^n«!:l SURVEY ITEMS REPORT
"•"
Biographical Information
Office of the Administrator
171a What is your current age?
Under age 30
30 to 39
40lo49
50 and over
171b What is your gender?
Female
Male
171c What is your job category?
Senior Executive/Administrator (Administrator, Deputy Administrators, Associate
Administrator, Office Directors, etc )
Manager or Supervisor
Professional (e g , engineer, environmental scientist, economist, etc )
Administrative (e g , human resources, budget, contracting, procurement, etc )
Technical (e g . Environmental Protection Specialist, Program Analyst, etc )
Administrative Support (e g , administrative assistant, staff assistant, clerical,
secretary, etc )
Other (please specify)
171d What is your pay grade?
GS1-8
GS9-12
GS 13-15
Senior Executive Services (SES)
Other
1 25 50 75 100
z__n 7%
I 24%
I 31%
I 38%
I 63%
I 37%
I 6%
IZU 6%
I 30%
I 11%
I 30%
I 12%
m 4%
I 7%
I 23%
I 58%
_."..] 5%
" I 6%
Statistics
N Percentage DK MS
280 0 6
20 7%
68 24%
86 31%
106 38%
279 0 7
176 63%
103 37%
281 0 5
18 6%
18 6%
85 30%
30 11%
85 30%
34 12%
11 4%
286 0
21 7%
66 23%
167 58%
14 5%
18 6%
-------
j jStj 1 OFFICE OF THE ADMINISTRATOR
\i. ^ iijMi^gjM>]aaM^»iai;i^JiWfflBrCTP!:l SURVEY ITEMS REPORT
IUU
Biographical Information
Office of the Administrator c
171f To what office are you assigned?
Office of Congressional and Intergovernmental Relations
Office of Communications, Education and Media Relations
Office of Policy, Economics, and Innovation
Immediate Office (Administrator and Deputy Administrator), Staff Offices, and Olher
171g How long have you been a FEDERAL GO VERM E NT
employee (including military service)?
Less than one year
1 to 3 years
4 to 5 years
6 to 10 years
11 to 15 years
16 to 20 years
21 to 25 years
26 years or more
171h How long have you worked for AO?
Less than one year
1 lo 3 years
4 to 5 years
6 to 10 years
11 to 15 years
16 to 20 years
21 years or more
1 25 50 75 100
I 12%
71 4%
1 35%
1 49%
"71 4%
1 4%
I_" 1 13%
. I 19%
I 13%
I 16%
I 24%
I 8%
I 41%
I 12%
I 16%
I 13%
I 5%
7 J 4%
Statistics
N Percentage DK MS
286 0
35 12%
12 4%
100 35%
139 49%
267 0 19
10 4%
21 8%
12 4%
34 13%
51 19%
34 13%
42 16%
63 24%
276 0 10
23 8%
112 41%
34 12%
45 16%
35 13%
15 5%
12 4%
-------
j *£&? ! OFFICE OF THE ADMINISTRATOR
% ^\i/^ *
\f^ cdcP iuM3;fc¥^>]aaM:tt]ai:i:yJiMf^r7iW«jn SURVtY utwis KUKUKI
"°
Biographical Information
Office of the Administrator
171i What is your level of supervisory responsibility?
None
Team leader
Supervisor
Manager
Senior Management
171k Are you at the top of your pay scale within your grade?
Yes
No
1711 Educational Background (indicate highest level
achieved):
High School Graduate (or GED equivalent) or Less)
Some College (or Associates Degree)
Bachelors Degree
Advanced Professional Courses
Advanced Degree
More Than One Advanced Degree
171m How do you identify yourself?
African Amencan/Black American
Latino/Hispanic American, Asian American/Pacific Islander, and American
Indian/Native Alaskan
Caucasian/White American
Multicultural/Multiracial and Other
1 25 50 75 100
I 72%
I 15%
Zl 4%
III 4%
IZI 5%
I 24%
76%
I 10%
I 22%
I 9%
I 8%
I 38%
I 13%
I 31%
I 6%
I 58%
—] 5%
Statistics
N Percentage DK MS
278 0 8
201 72%
41 15%
10 4%
11 4%
15 5%
279 0 7
68 24%
211 76%
278 0 8
28 10%
60 22%
26 9%
22 8%
106 38%
36 13%
272 0 14
84 31%
16 6%
158 58%
14 5%
-------
| jQU \ OFFICE OF THE ADMINISTRATOR
\,< _.c 25 50 75 100
I 19%
I 20%
I 44%
I 17%
I 25%
I 55%
~'l 5%
J 15%
I 40%
I 60%
I 81%
I 13%
I 87%
Statistics
N Percentage DK MS
258 0 28
48 19%
51 20%
114 44%
45 17%
265 0 21
66 25%
147 55%
12 5%
40 15%
266 0 20
106 40%
160 60%
268 0 18
52 19%
216 81%
268 0 18
34 13%
234 87%
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Biographical Information
Office of the Administrator
25
so
75
100
Statistics
N Percentage OK MS
171s Do you have a physical, mental, and/or other disability?
Yes
No
. __ 10%
90%
270
26
244
16
10%
90%
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Career in AO
Office of the Administrator
25
50
75
100
Statistics
N Percentage DK MS
29 Which of the following best describes your current
career plans?
Leave as soon as possible
Leave as soon as I find another job (actively job hunting now)
Leave as soon as I find a more competitive offer
Slay for a few more years and then leave
Stay as long as possible
Other
Undecided
5%
I 14%
12%
22%
18%
10%
17%
281
15
39
35
63
51
29
49
5%
14%
12%
22%
18%
10%
17%
-------
V
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
Summary Item Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Career in AO
Office of the Administrator
%Favorable
%Neither
"/.Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
1 I feel that I have equal and fair access to
training and educational opportunities (e g , m-
service training, workshops, tuition
reimbursement, otc )
2 I feel that I have equal and fair access to job
development opportunities (e g , special
assignments, task forces, committees, etc )
3 I feel that the training and job development
RESOURCES in this organization are adequate
for getting the job done
4 My future chances for promotion are good
5 I believe I can satisfy my career goals
6 I am willing to put in a great deal of effort
beyond what is normally expected in order to
help this organization be successful
7 I am proud to tell others that I work for this
organization
'8 I am concerned about the stability or future of
my job
9 I have sufficient freedom in deciding how to do
my work
10 I feel free to speak my mind about work
processes without fear of negative
consequences toward me
11 I have enough information to do my job well
16%
23% 42% 16% 13% 5%
17% 38% 12% 20% 12%
30% 24% 28% 12%
5% 20% 21% 25% 29%
13% 35% 19% 20% 13%
40% 46% 8% 4% 1%
25% 35% 26% 8% 5%
11% 23% 21% 32% 13%
28% 41% 12% 13% 7%
15% 31% 13% 24% 16%
17% 43% 14% 21% 5%
281 366 112 5
281 329 130 4 1
280 2 91 1 14 5 1
276 246 123 10
279 315 125 6 1
284 419 086 2
283 3 66 1 10 1 2
276 288 122 7 3
286 371 120 0
284 306 135 0 2
281 347 114 0 5
' Note Favorable and Unfavorable have been reversed
-------
*t pntfl^
U.S. EPA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Career in AO
Office of the Administrator
] %Neither
[ _ ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
12 My job makes good use of my skills and abilities
13 My work gives me a feeling of personal
accomplishment
14 People within my team cooperate to get the job
done
15 I like the kind of work 1 do
16 I feel welcome and included in unofficial and/or
informal social interactions, including lunches,
breaks, or after-hours events
*17 Who you know is critical for one's career
advancement
18 Employees receive the training they need to
perform their jobs (for example, help from
supervisors, team leaders, or co-workers)
19 Family-related benefits are available to
employees in this organization (e g , parental
leave policies, on-site child care, sick care, flex-
place, etc )
20 Programs that help employees deal with work
and family responsibilities are provided in this
organization (e g , Work-life programs, support
groups, stress management courses)
21 Managers and supervisors allow employees to
take full advantage of organizational policies
which help employees to balance their work and
• family/personal responsibilities
26% T 30%
15% [ 10%
34%
19%
22%
23%
20% 37% 13% 16% 14%
19% 40% 20% 12% 9%
20% 42% 15% 13% 10%
29% 47% 13% 7% 4%
17% 40% 22% 15% 7%
39% 41% 14% 5% 1%
6% 37% 26% 24% 6%
24% 51% 15% 7% 3%
7% 40% 34% 12% 7%
16% 40% 22% 16% 7%
286 3 35 1 33
286 346 120
2B1 3 49 1 22 0 5
286 3 91 1 02 0
283 345 115 3
279 411 091 5 2
278 313 106 7 1
275 385 098 11
257 328 100 29
269 341 115 17
* Note Favorable and Unfavorable have been reversed
-------
V*'
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Career in AO
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
22 This organization provides the flexibility needed
to balance the demands of work and personal
life
23 Programs that help employees deal with job
transitions are effective (eg . career counseling,
aid in finding new jobs)
24 Employees receive training and guidance to
develop the knowledge and skills necessary to
perform other jobs or to pursue new careers in
this organization
25 Employees are willing to be retrained and
moved to other positions within this organization
26 I have had one or more mentors in this
organization
27 Supervisors and managers serve as coaches
and mentors to help employees advance in their
careers in this organization
28 How important do you think having a mentor is
to your career''
30 In the previous SECTION 1, we had asked you
questions about "this organization " Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 1 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
15% 43% 17% 18% 7%
4% 13% 42% 30% 12%
4% 23% 28% 32% 13%
10% 31% 34% 19% 6%
9% 25% 9% 26% 31%
6% 25% 20% 27% 22%
41% 10% 3% 3%
20% 13% 31% 31% 5%
281 341 115 4 1
231 267 097 54 1
260 2 72 108 25 1
235 321 104 49 2
280 255 139 4 2
271 265 123 12 3
274 421 091 11 1
285 313 1 21 0 1
* Note Favorable and Unfavorable have been reversed
-------
*
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Career in AO
Office of the Administrator
%Favorable
%Neither
[ ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
31 In your responses to SECTION 1, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization," what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
80%
1% 1% 18% 66% 14%
285 210 0 67
* Note Favorable and Unfavorable have been reversed
-------
| J2L 1 OFFICE OF THE ADMINISTRATOR
%,. ^tf III^J^MflaaMsOiaill^JiWinSri^P!;! SURVbY MbMS RbK)kl
..a
Your Career in AO
Office of the Administrator (
30. In the previous SECTION 1, we had asked you questions
about "this organization." Please indicate below the
"perspective" that you had when you were responding
about "this organization" in SECTION 1 of the survey.
That is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR MORE):
My work team or my immediate work group only
My Office of which I am a part
Both my work team and my Office
My Office and some other Office(s) wilhm AO
The overall Office of the Administrator (AO) and its many "Offices "
Other
31. In your responses to SECTION 1, please provide us, In
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace or your
"organization," what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon both my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what I read, the media, and internal news
sources
Based upon what I heard through indirect sources including the 'grapevine', 'rumor
mill", and 'spins'
Other
) 25 50 75 100
ZD 5%
I 31%
31%
I 13%
I 20%
0%
I 14%
I 66%
I 18%
I 1%
] 1%
0%
Statistics
N Percentage DK MS
285 0 1
15 5%
87 31%
87 31%
38 13%
57 20%
1 0%
285 0 1
39 14%
188 66%
52 18%
3 1%
3 1%
0%
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
32 Employees treat each other with courtesy and
respect
33 Managers and Supervisors do not tolerate
sexual harassment
34 Managers and Supervisors do not tolerate
prejudice and discrimination
35 Gay and lesbian employees are treated fairly.
36 Accommodations are made for employees with
disabilities (e g . availability of sign language
interpreters, ramps, braille)
37 Bilingual abilities are appreciated and rewarded
in this organization
38 All levels of Managers and Supervisors are
prepared to effectively manage a culturally
diverse workforce
'39 Managers and Supervisors need to provide
greater effort in recruiting, hiring, and retaining a
diverse workforce (i e , age, background,
culture, experience, gender, language, race,
sexual orientation, etc)
40 Diversity awareness training is helpful to the
organization in creating and maintaining a
diverse and inclusive work environment
41 The career mobility of minorities into
management positions has been excellent
42 The career mobility of women into management
positions has been excellent
13% 50% 16% 17% 3%
29% 43% 21% 5% 3%
19% 32% 24% 17% 7%
24% 48% 19% 7% 2%
22% 48% 22% 5% 3%
6% 11% 57% 17% 9%
8% 18% 23% 36% 14%
20% 37% 20% 16% 7%
11% 43% 24% 16% 5%
6% 19% 27% 31% 17%
17% 37% 20% 17% 9%
282 352 102 0 4
235 388 099 49 2
262 340 119 20 4
189 386 094 93 4
231 381 094 52 3
173 288 092 110 3
243 2 69 1 16 39 4
270 347 119 12 4
270 340 105 11 5
250 2 66 1 14 31 5
268 3 37 1 20 14 4
Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdOev DK MS
43 This organization is very open and
accommodating to varying religious
perspectives and groups
'44 This organization would benefit from having
more diversity (i e . age, background, culture,
experience, gender, language, race, sexual
orientation, etc ) at the senior management
levels
'45 Minorities perceive a "limit" or "glass ceiling" in
their career advancement
'46 Persons with Disabilities perceive a "limit" or
"glass ceiling" in their career advancement
'47 Women employees perceive a "limit" or "glass
ceiling" in their career advancement
'48 White male employees perceive a "limit" or
"glass ceiling" in their career advancement
*49 Older employees perceive a "limit" or "glass
ceiling" in their career advancement
50 Regardless of their many differences, the
people in this organization work well together
with little conflict
51 Diversity (i e , age, background, culture,
experience, gender, language, race, sexual
orientation, etc ) is valued in this organization
52 Training directed at "diversity management" is
needed at all levels in this organization
16% 36% 37% 8% 2%
21% 36% 28% 10% 5%
25% 38% 23% 10% 5%
13% 23% 45% 15% 5%
10% 26% 24% 29% 11%
12% 20% 18% 26% 25%
15% 28% 32% 19%
8% 44% 22% 20% 8%
33% 31% 21% 9%
26% 33% 23% 13% 5%
207 356 094 74 5
271 358 108 10 5
216 366 111 66 4
150 323 101 131 5
223 295 118 57 6
224 2 69 135 57 5
210 327 111 70 6
279 324 109 3 4
261 305 107 21 4
270 361 116 14 2
' Note Favorable and Unfavorable have been reversed
-------
USB.
01
a
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of the Administrator
%Favorable
] %Neither | | "/..Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
53 Attendance at organizationally sponsored
diversity seminars, workshops, etc should be
mandatory
'54 One must have a particular work style and
educational background to advance to the upper
levels in this organization
55 Racism and racial discrimination are not
problems in this organization today
56 Sexism and gender discrimination are not
problems in this organization today
57 Homophobia (fear or hate of gays and lesbians)
is not a problem in this organization today
58 Considering everything, how would you rate
your overall satisfaction with this organization in
hiring and promoting a diverse (i e . age,
background, culture, experience, gender,
language, race, sexual orientation, etc )
workforce'
59 Within the last 12 months, how frequently did
you hear language in this organization which
you considered sexist?
60 Within the last 12 months, how frequently did
you hear language in this organization which
you considered racist7
61 Within the last 12 months, how frequently did
you hear language in this organization which
you considered homophobic''
20%
29%
54%
20% 30% 20% 19% 10%
20% 34% 20% 20% 5%
11% 22% 24% 27% 16%
10% 30% 25% 22% 13%
14% 37% 29% 14% 6%
7% 29% 30% 24% 9%
15% [ 11%
54% 20% 15% 7% 4%
60% 19% 12% 6% 4%
74% 13% 8% 3% 2%
280 331 128 4 2
259 342 117 23 4
258 2 86 124 25 3
254 302 120 30 2
207 337 108 77 2
270 301 109 8 8
271 412 116 13 2
270 424 112 13 3
263 454 092 20 3
• Note Favorable and Unfavorable have been reversed
-------
.SB
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of the Administrator
%Favorable
%Neilher
| ) %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
62 In SECTION 2, we had. again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 2 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
63 In your responses to SECTION 2, please
provide us, m general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
28%
28%
23% 21% 28% 24% 4%
285 3 36 118 0 1
25%
70%
3% 2% 25% 60% 10%
285 228 079 0 1
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of the Administrator
25
50
75
100
Statistics
N Percentage OK MS
62 In SECTION 2, we had, again, asked you questions about
"this organization". Please indicate below the
"perspective" that you had when you were responding
about "this organization" in SECTION 2 of the survey.
That is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR MORE):
My work team or my immediate work group only
My Office of which I am a part
Both my work team and my Office
My Office and some other Office(s) within AO
The overall Office of the Administrator (AO) and its many 'Offices'
Other
63 In your responses to SECTION 2, please provide us, in
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon bolh my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what I read, the media, and internal news
sources
Based upon what I heard through indirect sources including the 'grapevine', 'rumor
mill', and 'spins*
Other
4%
24%
ID 28%
21%
U 23%
0%
10%
60%
2%
3 3%
0%
285
0 1
10
69
81
59
66
285
4%
24%
28%
21%
23%
0%
29
171
71
5
10%
60%
25%
2%
3%
0%
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of the Administrator
Category Percents
54321
Statistics
N MeanSldDev DK MS
64 How would you rate this organization as a place
that develops and encourages the growth of its
employees'
65 How would you rate this organization as a place
that offers adequate opportunities for
advancement to all of its employees7
66 How do you rate this organization in providing
job security for people like yourself?
67 Overall, how do you rate this organization on
maintaining a motivating and rewarding work
environment for its employees9
68 How do you rate this organization on the
fairness and consistency with which policies are
administered'7
69 How do you rate this organization on accepting
mistakes made in the process of trying new
things'?
70 How would you rate the overall quality of work
done in your team?
71 The amount of work that I am expected to do on
my job is7
72 The number of hours I am expected to work on
my job is
73 In comparison with people in similar jobs with
other Federal agencies, I feel my PAY is
6% 18% 40% 26% 11%
3% 15% 38% 32% 12%
16% 29% 44% 8% 3%
4% 17% 33% 29% 17%
4% 18% 33% 28% 17%
6% 21% 36% 26% 12%
25% 47% 17% 7% 3%
14% 23% 50% 10% 3%
7% 16% 76% 1% 1%
2% 11% 58% 20% 9%
278 2 83 104 6 2
276 264 098 9 1
278 348 095 6 2
282 264 108 3 1
274 263 108 11 1
246 2 83 107 38 2
279 384 099 5 2
281 336 094 3 2
280 328 063 3 3
254 279 084 31 1
• Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev OK MS
74 In comparison with people in similar jobs with
other Federal agencies. I feel my BENEFITS
are
75 To what extent do YOU produce the AMOUNT
of work that is expected of you?
76 To what extent are YOU EFFICIENT in doing
the work that is expected of you''
77 To what extent do YOU produce work that is
high in QUALITY?
78 To what extent does YOUR TEAM produce the
AMOUNT of work that is expected of if
79 To what extent is YOUR TEAM EFFICIENT in
doing the work that is expected of it?
60 To what extent is YOUR TEAM'S WORK high In
quality''
81 How satisfied are you with your involvement in
decisions that affect your work9
82 How satisfied are you with the recognition you
get for the work you do9
83 Overall, how satisfied are you with the process
used to evaluate your performance9
84 Overall, how satisfied are you with your
supervisor (or the person to whom you REPORT
DIRECTLY AND IS RESPONSIBLE FOR YOUR
PERFORMANCE EVALUATION)9
1% 7% 81% 9% 2%
51% 45% 4% 0%
38% 48% 13% 1%
46% 49% 5% 0% 0%
29% 48% 17% 3% 3%
21% 45% 25% 5% 4%
29% 48% 16% 5% 2%
15% 29% 19% 21% 16%
11% 27% 18% 26% 17%
9% 28% 20% 25% 19%
24% 30% 13% 16% 16%
253 294 053 32 1
282 447 058 2 2
284 423 070 0 2
284 441 061 1 1
269 397 092 15 2
271 375 097 14 1
273 396 091 12 1
285 307 132 0 1
285 289 129 0 1
278 283 126 7 1
283 3 31 141 2 1
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of the Administrator
85 Overall, how satisfied are you with your job?
86 Considering your skills and the effort you put
into your work, how satisfied are you with your
pay'
87 Considering everything, how would you rate
your overall satisfaction with this organization at
the present time7
88a In SECTION 3, we had. again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 3 of the survey That
is, 1 answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
88b In your responses to SECTION 3, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
^ %Favorable [ ] %Neither [ ] %Unfavorable
^^^^^^^^KfE^^^^^^^^H 16% | 23%
I
^^^^^^KH^^^^^^^H 18% 36%
^^^^^KE^^^^^H 23% 35%
^^E£!^^H 39% | 37%
J2 17% | 79%
* Note Favorable and Unfavorable have been reversed
Category Percents
54321
16% 45% 16% 15% 8%
16% 30% 18% 26% 10%
10% 33% 23% 23% 12%
16% 8% 39% 29% 8%
2% 1% 17% 60% 19%
Statistics
N MeanSldDev DK MS
284 346 116 0 2
285 315 125 0 1
283 307 119 2 1
285 295 115 0 1
285 206 076 0 1
-------
1 ..fiL \ OFFICE OF THE ADMINISTRATOR
? ~VVI/^L 5
\.. rnfl.^ >l*I«!'!»Mi]aaMat]aii;i^Ji]flllJlH'irfelM;i SURVbY ITEMS REPORT
Your Work Place Experiences
Office of the Administrator (
88a In SECTION 3, we had, again, asked you questions about
"this organization". Please indicate below the
"perspective" that you had when you were responding
about "this organization" in SECTION 3 of the survey.
That Is, 1 answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR MORE):
My work team or my immediate work group only
My Office of which 1 am a part
Both my work team and my Office
My Office and some other Office(s) within AO
The overall Office of the Administrator (AO) and its many 'Offices'
Other
80b In your responses to SECTION 3, please provide us, in
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon both my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what 1 read, the media, and internal news
sources
Based upon what 1 heard through indirect sources including the "grapevine', "rumor
mill", and "spins"
Other
) 25 50 75 100
I 8%
I 29%
I 39%
I 8%
I 16%
0%
I 19%
I 60%
I 17%
J 1%
] 2%
0%
Statistics
N Percentage DK MS
285 0 1
22 8%
84 29%
111 39%
23 8%
45 16%
0%
285 0 1
55 19%
172 60%
49 17%
4 1%
5 2%
0%
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Communications and Leadership
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
89 Supervisors and Managers openly communicate
about this organization's conditions and choices
it faces
90 Staff opinions are taken seriously and acted
upon
91 Employees are kept well informed on all issues
affecting their job
*92 If you are not in "the grapevine" in this
organization, you don't what's going on
93 Team Leaders serve an important role in
coordinating, facilitating, and guiding this
organization's work efforts and projects
94 How adequate is the information your team gets
about what is going on in other Offices7
95 To what extent does this organization tell your
team what it needs to know to do the best
possible job''
96 How receptive are people ABOVE YOUR
SUPERVISOR to ideas and suggestions coming
from your team'
97. When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor provide the members of your team
with information about the decisions in advance
BEFORE final decisions are made?
9% 23% 18% 29% 21%
6% 26% 24% 27% 16%
6% 24% 22% 32% 17%
23% 34% 20% 18% 5%
8% 40% 25% 18% 9%
4% 14% 38% 24% 20%
7% 21% 34% 22% 1B%
4% 19% 37% 23% 16%
6% 23% 34% 17% 20%
277 270 128 8 1
282 2 80 1 18 3 1
283 270 117 2 1
277 351 118 8 1
249 321 111 32 5
272 258 109 13 1
267 282 115 18 1
227 273 109 55 4
269 277 117 14 3
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Communications and Leadership
Office of the Administrator
%Favorable
%Neither | | "/..Unfavorable
Category Percents
54321
Statistics
N MeanStdOev OK MS
98 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask for your opinions and ideas from
members of your team BEFORE final decisions
are made'
99 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask persons affected for their ideas
BEFORE final decisions are made9
100 To what extent does your Supervisor encourage
the persons in the team to work as a "team"7
101 To what extent does your team plan together
and coordinate its efforts''
102 To what extent does your team feel responsible
for meeting its objectives successfully''
103 To what extent is your team able to respond to
unusual work demands placed upon if
104 To what extent do you have confidence and
trust in the persons in your team''
105 When you talk with PERSONS IN YOUR TEAM,
to what extent do they pay attention to what you
are saying''
106 To what extent are PERSONS IN YOUR TEAM
willing to listen to your problems''
107 How much do PERSONS IN YOUR TEAM
encourage each other to work as a "team'"'
28%
37%
11% 25% 28% 18% 19%
38%
29% | 25%
34%" | 26%
24%
15%
22% | 10%
27%
18%
27% ] 12%
35%
14%
37%
24%
7% 22% 31% 19% 19%
15% 31% 29% 13% 12%
12% 28% 34% 13% 13%
21% 41% 24% 10% 5%
26% 42% 22% 6% 4%
37% 27% 9%
20% 41% 27% 8% 4%
15% 36% 35% 9% 5%
12% 27% 37% 13% 11%
273 292 126 10 3
268 279 121 15 3
273 323 122 10 3
277 313 118 6 3
272 363 107 11 3
271 379 103 12 3
279 345 116 4 3
275 364 103 9 2
265 348 102 18 3
279 316 115 6 1
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Communications and Leadership
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
108 How much do PERSONS IN YOUR TEAM
maintain high standards of performance?
109 To what extent do PERSONS IN YOUR TEAM
provide the information or help you need so that
you can plan work ahead of time9
110 To what extent do different Offices plan together
and coordinate their efforts9
111 To what extent does your Office receive
cooperation and assistance from other divisions7
112 How are problems BETWEEN Offices resolved7
113a My Supervisor takes the time to learn about my
career goals, aspirations, and plans
113b My Supervisor gives me helpful feedback about
my job performance
113c My Supervisor makes it clear that the work I do
is important
113d My Supervisor treats me with dignity and
respect
113e My Supervisor has INITIATED two or more
conversations with me during the year on my
career development and/or my individual
development plan
113f My Supervisor allows me to do my work and
does not "micro-manage" nor "excessively over-
supervise" my work
20% 40% 27% 8% 5%
10% 30% 36% 15% 8%
1% 9% 31% 24% 35%
3% 16% 37% 24% 20%
16% 19% 32% 23% 10%
13% 33% 17% 17% 19%
12% 38% 16% 16% 19%
22% 37% 16% 11% 13%
32% 39% 9% 11% 9%
12% 26% 14% 22% 26%
35% 35% 10% 10% 10%
275 361 105 9 2
273 319 108 10 3
222 217 105 62 2
238 2 58 107 44 4
191 3 09 1 21 94 1
280 303 134 2 4
283 308 133 2 1
283 3 43 1 31 1 2
285 3 75 1 26 0 1
277 275 139 5 4
285 3 75 1 31 0 1
Note Favorable and Unfavorable have been reversed
-------
U.S. EPA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Communications and Leadership
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
113g My Supervisor does more than "going through
the motions" and "ticking off a checklist" when it
comes to the required elements of my
performance evaluation
114a Supervisors provide fair and accurate ratings of
employee's performance
114b Supervisors provide employees with ongoing
constructive suggestions to improve their job
performance
*114c Employees who are well-liked get better
evaluations, even if they are not high performers
*114d Managers and supervisors show FAVORITISM
in their rewards and recognition efforts
114e EPA's "Pass/Fail" performance evaluation
system provides accurate and useful
evaluations of employee's performance
114f Overall, how good a job do you feel is being
done by your Supervisor'
115 How friendly and easy to approach is your
Supervisor7
116 When you talk with your Supervisor, to what
extent does he/she pay attention to what you
are saying?
117 How much does your Supervisor encourage
people to give their best efforts?
118 To what extent does your Supervisor maintain
high standards of performance within your team7
13% 33% 20% 16% 18%
11% 35% 24% 17% 12%
6% 29% 28% 22% 15%
21% 29% 18% 21% 11%
27% 25% 17% 21% 10%
5% 8% 20% 28% 39%
21% 24% 29% 13% 14%
33% 33% 20% 6% 7%
26% 34% 26% 8% 6%
23% 33% 26% 9% 9%
23% 33% 25% 11%
267 3 06 1 32 16 3
254 317 1 19 29 3
269 288 116 15 2
224 329 131 61 1
248 3 36 135 37 1
261 210 115 22 3
280 3 25 130 4 2
283 3 78 1 19 1 2
282 367 112 2 2
277 3 52 1 19 7 2
279 348 122 5 2
Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Communications and Leadership
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev DK MS
119 To what extent does your Supervisor provide
help, training, and guidance so that you can
improve your performance'
120 To what extent does your Supervisor provide the
help you need so that you can schedule work
ahead of time''
121 To what extent does your Supervisor offer new
ideas for solving job-related problems''
122 Senior Management gives employees a clear
picture of the direction in which this organization
is headed
123 Senior Management is doing the things
necessary to keep this organization competitive
with similar government organizations
124.1 can trust what Senior Management tells me
125 Senior Management demonstrates that
employees are important to the success of this
organization
126 Senior Management is visible and active in this
organization
127 In SECTION 4, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 4 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
12% 24% 29% 19% 15%
10% 26% 32% 19% 13%
13% 24% 30% 19% 14%
6% 19% 21% 27% 27%
6% 23% 29% 18% 25%
6% 21% 30% 23% 20%
7% 23% 23% 27% 21%
7% 25% 23% 23% 22%
28% 13% 32% 22% 5%
278 299 124 7 1
271 300 117 14 1
276 3 04 124 9 1
263 249 124 19 4
213 266 123 70 3
254 270 119 29 3
266 268 122 16 4
265 272 125 17 4
284 338 123 0 2
* Note Favorable and Unfavorable have been reversed
-------
I
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
Communications and Leadership
Office of the Administrator
%Favorable
| | "/.Neither
| | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
128 In your responses to SECTION 4, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
21%
75%
3% 1% 21% 63% 12%
284 2 21 0 78
* Note Favorable and Unfavorable have been reversed
-------
1 \*MKy 1 OFFICE OF THE ADMINISTRATOR
^ ^ iijKB^^¥^<]aaMa»]ai;i^fi!inSK^B!3 SURVEY ntwib REPORT
n
Communications and Leadership
Office of the Administrator (
127 In SECTION 4, we had, again, asked you questions about
"this organization". Please indicate below the
"perspective" that you had when you were responding
about "this organization" In SECTION 4 of the survey.
That is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR MORE):
My work team or my immediate work group only
My Office of which I am a part
Both my work team and my Office
My Office and some other Office(s) within AO
The overall Office of the Administrator (AO) and ils many 'Offices'
Olher
128 In your responses to SECTION 4, please provide us, in
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon both my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what I read, the media, and internal news
sources
Based upon what I heard through indirect sources including 'the grapevine', 'rumor
mill', and 'spins'
Other
) 25 50 75 100
HI 5%
I 22%
I 32%
1 13%
I 28%
0%
I 12%
I 63%
I 21%
I 1%
H 3%
0%
Statistics
N Percentage DK MS
284 0 2
13 5%
62 22%
92 32%
38 13%
79 28%
0%
284 0 2
33 12%
179 63%
60 21%
3 1%
9 3%
0%
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
AO as a Place to Work
Office of the Administrator
Category Percents
54321
Statistics
N MeanStdDev OK MS
129 To what extent does doing your job well lead to
things like pay increases and other benefits9
130 To what extent does doing your job well lead to
things like recognition and respect from those
you work with'
131 To what extent do your specific assignments
provide good chances for getting ahead7
132 To what extent is this organization effective in
getting you to meel its needs and contribute to
its effectiveness''
133 To what extent does this organization do a good
job of meeting your needs as an individual7
134 To what extent does this organization have a
real interest in the welfare and overall
satisfaction of those who work there7
135 How much does Ihis organization try to improve
working conditions7
*136 To what extent do you get endlessly referred
from person to person when you need help7
'137 To what extent do you have to go through a lot
of "hassles" and "barriers" to get things done7
'138 To what extent do you get "blocked in" by
longstanding rules and regulations that no one
seems to be able to explain7
139 To what extent are you clear about what people
expect of you on your job7
8% 14% 31% 19% 27%
11% 27% 33% 14% 14%
4% 19% 32% 19% 26%
32% 36% 12% 12%
3% 22% 39% 19% 17%
3% 18% 36% 23% 20%
3% 15% 45% 20% 17%
12% 28% 32% 23%
16% 20% 31% 22% 11%
13% 18% 32% 19% 18%
13% 37% 34% 11% 5%
277 256 125 7 2
282 307 119 2 2
273 257 119 11 2
273 314 111 9 4
280 2 73 1 07 4 2
271 262 110 13 2
275 2 65 102 7 4
269 246 113 12 5
281 307 123 2 3
272 287 126 10 4
282 342 101 2 2
Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
AO as a Place to Work
Office of the Administrator
Category Percents
54321
Statistics
N MeanSldDev DK MS
*140 To what extent are there limes on your job when
one person wants you to do one thing and
someone else wants you to do something
different?
141 People at all levels of an organization usually
have know-how that could be of use to decision
makers To what extent is information widely
shared in this organization so that those who
make decisions have access to such
knowledge'
142 I am familiar with the vision, values, mission,
and goals for AO
143 I have a clear enough picture of the direction In
which AO is headed
144 I understand how the work expected of me
relates to the goals and objectives of AO
145 AO provides a work environment conducive for
ethical behavior, legal compliance and
professional integrity
146 AO's values concerning quality have been
communicated clearly to me
147 Employees are rewarded for providing high
quality products and services
148 Services and work processes are designed to
meet customer needs and expectations
149 There is a strong emphasis on customer service
in this organization
8% 17% 30% 23% 22%
4% 17% 31% 27% 21%
4% 28% 24% 26% 18%
3% 16% 23% 36% 23%
9% 30% 23% 21% 16%
11% 39% 29% 9% 11%
5% 23% 29% 24% 18%
5% 25% 28% 20% 21%
6% 31% 32% 17% 14%
12% 37% 24% 14% 13%
283 2 65 122 2 1
255 256 112 28 3
275 273 117 8 3
275 239 108 9 2
278 296 124 6 2
261 330 115 23 2
274 273 116 9 3
268 274 120 16 2
252 298 114 30 4
271 321 120 13 2
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
AO as a Place to Work
Office of the Administrator
%Favorable
) %Neilher | ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
150 A good working relationship exists between
Contractors and AO employees
151 Managers are fair in recognizing personal and
team accomplishments
152 Work rules and policies are applied consistently
where I work
153 Corrective actions are taken when employees
do not meet performance standards
154 Management at all levels does a good job with
disciplining problem employees
155 The promotions system is fair
156 I have a clear understanding of the human
resources policies and practices (attendance.
sick leave, benefits, etc ) that affect me
157 Employees are supported for voluntary, outside-
of-work community activities which are
consistent with our mission
158 Managers and supervisors are receptive to
change (e g , new ways of doing work,
structuring the organization)
159 Members of my office are receptive to change
(e g , new ways of doing work, structuring the
organization)
160 I am receptive to change (e g , new ways of
doing work, structuring the organization)
7% 51% 34% 4% 4%
5% 27% 28% 22% 18%
8% 28% 24% 24% 17%
1% 17% 20% 32% 30%
0% 6% 18% 37% 39%
1% 16% 26% 25% 32%
18% 60% 13% 6% 3%
3% 36% 34% 14% 13%
5% 23% 29% 25% 19%
6% 35% 27% 23% 10%
21% 63% 15% 2% 0%
190 353 085 91 5
260 279 116 23 3
263 284 122 19 4
219 229 111 64 3
207 192 092 76 3
258 230 112 25 3
282 384 090 2 2
211 303 107 72 3
261 269 115 23 2
272 305 109 12 2
281 403 065 3 2
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
AO as a Place to Work
Office of the Administrator
Category Percents
54321
Statistics
N MeanSldDev DK MS
161 I feel encouraged to come up with new and
better ways of doing things
162 Employees have the appropriate supplies,
materials, and equipment to perform their jobs
well
163 I have enough time to do what is expected of
me
164 Where I work, we have enough people to get
the work done
165a Noise
165b Temperature
165c Lighting
165d Cleanliness
165e Security
165f Safety
165g Health Conditions
166 In SECTION 5, we had, again, asked you
questions about "AO" or "this organization"
Please indicate below the "perspective" that you
had when you were responding about "AO" or
"this organization" in SECTION 5 of the survey
That is, I answered my questions such that "AO"
or "THIS ORGANIZATION" refers to (Select
ONE OR MORE)
10% 38% 25% 20% 7%
10% 46% 21% 14% 10%
9% 46% 17% 18% 11%
10% 28% 14% 29% 20%
11% 22% 42% 16% 9%
5% 17% 49% 22% 8%
10% 29% 48% 11% 2%
14% 28% 43% 10% 5%
10% 25% 49% 10% 5%
12% 26% 49% 8% 5%
23% 45% 13% 10%
26% 19% 30% 20% 5%
281 323 110 2 3
281 332 114 3 2
283 324 116 0 3
282 280 131 1 3
283 3 08 108 1 2
283 287 094 1 2
283 335 088 1 2
283 338 101 1 2
282 325 096 2 2
281 333 094 3 2
276 307 106 7 3
284 341 121 0 2
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
AO as a Place to Work
Office of the Administrator
%Favorable
%Neilher
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
167 In your responses to SECTION 5, please
provide us. in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace of your
"organization", what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
20%
75%
4% 2% 20% 64% 11%
284 2 25 0 82
* Note Favorable and Unfavorable have been reversed
-------
p
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
AO as a Place to Work
Office of the Administrator
25
50
75
100
Statistics
N Percentage DK MS
166 In SECTION 5, we had, again, asked you questions about
"AO" or "this organization". Please indicate below the
"perspective" that you had when you were responding
about "AO" or "this organization" in SECTION 5 of the
survey. That is, I answered my questions such that "AO"
or "THIS ORGANIZATION" refers to (Select ONE OR
MORE):
My work team or my immediate work group only
My Office of which I am a part
Both my work team and my Office
My Office and some other Office(s) within AO.
The overall Office of the Administrator (AO) and its many 'Offices'
Other
167 In your responses to SECTION 5, please provide us, in
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace of your
"organization", what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon both my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what I read, the media, and internal news
sources
Based upon what I heard through indirect sources including the "grapevine", "rumor
mill*, and "spins'
Other
I 26%
0%
_J 5%
~_~.J 20%
30%
- 19%
11%
20%
I 64%
] 2%
HI 4%
0%
284
0 2
14
57
85
54
74
284
5%
20%
30%
19%
26%
0%
30
181
57
5
11
11%
64%
20%
2%
4%
0%
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
SURVEY ITEMS REPORT
The Survey
Office of the Administrator
%Favorable
%Neither
| | %L)nfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
168 The Quality or Work Life Survey is a useful way
to identify some of the strengths and
weaknesses of AO's organizational culture
169 I believe that Senior Management will accept
and act upon the findings from the survey
170 Senior Management has addressed problems
identified by prior surveys
* Note Favorable and Unfavorable have been reversed
9% 46% 31% 11% 4%
3% 19% 27% 30% 21%
1% 12% 24% 33% 31%
266 344 094 18 2
248 254 111 36 2
159 219 103 124 3
-------
v
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Congressional and
Intergovernmental Relations
Summary of Indices Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
29% I
Category Percents
54321
Statistics
N MeanStdDev DK MS
10% 30% 19% 25% 16%
7% 30% 15% 30% 18%
33% 41% 17% 6% 3%
24% 43% 21% 10% 3%
14% 31% 32% 15% 7%
15% 24% 29% 22% 10%
22% 36% 12% 18% 11%
13% 27% 13% 24% 23%
15% 44% 22% 13% 6%
9% 37% 16% 27% 12%
6% 23% 34% 27% 10%
7% 27% 29% 23% 13%
286 2 93 0 82
35 277 0 82
281 3.93 0 79
34 3 74 0 76
269 3.30 093 1 16
34 310 103 1
284 3.38 1.14
35 2 83 1 22
279 3.49 0 89
35 3 05 0 96
247 288 077 15 24
32 294 097 3
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neither
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Diversity Management
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator ]
Office of Congressional and Intergovernmental Relations
Personal Experiences
Office of the Administrator
Office of Congressional and Intergovernmental Relations
13%
37%
15%
39%
37%
43%
23%
18%
23%
21%
23%
24%
43%
45%
22%
23%
21%
19%
26%
32%
22%
44%
19% 31% 13% 18% 19%
11% 34% 15% 16% 23%
10% 27% 26% 25% 12%
6% 29% 22% 30% 13%
29% 30% 23% 12% 6%
23% 32% 23% 15% 5%
12% 23% 23% 28% 15%
8% 23% 24% 35% 10%
19% 35% 22% 16% 7%
21% 38% 21% 17% 2%
13% 30% 26% 21% 11%
5% 29% 22% 30% 14%
283 3.12 0 89
34 2 90 0 83
280 3 01 0.72
35 2 86 0 77
286 3 65 0 74
35 3 52 0 74
281 2 89 0.77
35 2 85 0 66
281 3.42 0 99
34 3 57 0 85
286 314 0.82
35 2 84 0 83
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
I ] %Unfavorable
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
22% 45% 16% 10% 6%
6% 48% 17% 16% 13%
2% 9% 70% 15% 5%
0% 11% 66% 18% 5%
45% 47% 7% 0% 0%
36% 55% 9% 0% 0%
26% 47% 19% 4% 3%
13% 38% 30% 12% 8%
14% 32% 18% 22% 14%
7% 24% 20% 31% 17%
7% 26% 22% 28% 17%
7% 24% 17% 34% 18%
274 366 097 12
32 320 102 3
243 287 058 21 22
31 284 060 4
284 4 37 0.51
35 428 047
271 390 0.86 12
31 337 098 4
285 3.11 0.98
35 2 74 0 96
285 278 093
35 2 67 0 85
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS1KATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
%Favorable f ] %Neither
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Off ce of Congressional and Intergovernmental Relations
[ | "/..Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Office of the Administrator
Office of Congressional and Intergovernmental Relations
41%
43%
36%
47%
25%
_ L _"JZ^" "11
18%
26%
30%
'[ 12%
20%
37%
24%
44%
42%
5% 18% 36% 23% 18%
0% 23% 34% 28% 15%
8% 25% 31% 17% 19%
0% 14% 39% 21% 26%
15% 31% 29% 13% 12%
12% 29% 32% 12% 15%
19% 37% 27% 10% 8%
8% 37% 29% 14% 12%
18% 39% 30% 8% 4%
8% 30% 42% 12% 8%
12% 27% 37% 13% 11%
0% 15% 44% 21% 21%
266 271 0.97 7 13
33 265 090 2
267 286 117 9 10
33 241 098 1 1
273 323 122 10
34 312 123
279 3.49 0 94
34 316 102
261 3.59 0.96 6 19
33 318 097 2
279 3.16 1 15
34 2 53 0 99
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
OFFICE OF THE ADMINIS. ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS i nATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
[ | %Neilher
[ ] %Unfavorable
OKice of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Category Percents
54321
Statistics
N MeanStdOev DK MS
Concern for People
Office of the Administrator
Office of Congressional and Intergovernmental Relations
40%
40%
36%
54%
23% 33% 25% 10% 9%
9% 34% 31% 15% 12%
12% 25% 30% 19% 14%
4% 29% 28% 23% 17%
6% 22% 25% 24% 23%
4% 22% 21% 26% 27%
8% 20% 32% 17% 23%
1% 16% 37% 23% 23%
6% 27% 37% 15% 15%
3% 19% 36% 23% 20%
3% 17% 40% 21% 19%
1% 9% 36% 30% 24%
274 3 53 1 12 3
34 313 109 1
276 3 00 113 1 9
34 280 109 1
271 2.64 1.06 8
34 2 49 1 07 1
280 2 73 106
35 2 50 0 82
271 293 099 2 13
35 261 101
266 2.64 0.97
35 2 33 0 95
3 17
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS1 RATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
[ | %Neither
[ | %Unfavorable
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
17% 24% 30% 17% 11%
14% 23% 33% 19% 10%
18% 30% 32% 14% 7%
11% 21% 36% 26% 6%
5% 20% 31% 24% 20%
2% 14% 30% 31% 23%
7% 28% 25% 23% 17%
4% 29% 32% 29% 5%
5% 24% 29% 22% 20%
3% 24% 29% 29% 15%
9% 34% 27% 16% 14%
3% 41% 25% 25% 6%
276 319 1.04
35 311 092
281 3 39 0 87
35 3 07 0 85
244 2.65 102 5 37
32 239 096 3
280 2.83 0 94
35 297 066
260 274 099 2 24
34 271 093 1
251 310 1.11
34 310 098
12 23
1
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanStdDev OK MS
7% 51% 34% 4% 4%
0% 25% 56% 13% 6%
7% 26% 21% 23% 23%
3% 20% 22% 30% 25%
3% 36% 34% 14% 13%
0% 41% 34% 14% 10%
10% 40% 24% 17% 9%
3% 31% 31% 28% 7%
10% 40% 17% 20% 13%
4% 38% 17% 28% 13%
10% 24% 46% 13% 6%
6% 36% 46% 6% 6%
190 3.53 0.85 91
16 300 082 18
283 2 76 085
35 2 50 0 72
211 3.03 1.07 72
29 307 100 6
283 3 26 0 72
35 2 96 0 67
283 312 096
35 291 100
283 3.19 0.72
35 3 30 0 54
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neilher
[ ] "/.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Office of the Administrator
Office of Congressional and Intergovernmental Relations
27%
25%
40%
44%
5% 28% 27% 23% 17%
3% 28% 25% 27% 17%
247 284 081 8 31
34 277 083 1
-------
y
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary 01 Survey Indices
Office of Congressional and Intergovernmental Relations
Category Percents
54321
Statistics
N MeanSldDev DK MS
Office of the Administrator
Office of Congressional and Intergovernmental Relations
Office of the Administrator
Office of Congressional and Intergovernmental Relations
23% 15% 32% 25% 5%
12% 13% 39% 34% 2%
3% 1% 20% 63% 13%
1% 1% 14% 75% 9%
285 3 24 0.88
35 2 99 0 73
285 2.18 0 63
35 208 041
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR B\ KEY
ENTITIES
Office of Congressional and
Intergovernmental Relations
Favorability Order oflndicies
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neither
| | %Unfavorable
Category Percents
54321
Statistics
N Mean StdDev OK MS
Individual Performance-Outcome
Commitment of the Workforce
Diversity Training
Diversity Behaviors
Team Work
Supervisory Support
Group Performance-Outcome
Family, Work and Life Balance
Group Functioning-Outcome
Supervisory Leadership and Management
Mentoring
Customer Service
Supervisory Goal Emphasis
Work Environment
Resource Allocation and Utilization
Social Responsibility and Community Involvement
Supervisory Team Building
Employee Involvement and Participation
Job Stability
Work-Group Support
36% 55%
24% 43%
21% 38%
23% 32%
6% 48%
16% 37%
13% 38%
9% 37%
8% 37%
7% 38%
11% 34%
3% 41%
9% 34%
6% 36%
4% 38%
0% 41%
12% 29%
13% 27%
15% 24%
8% 30%
9% 0% 0%
21% 10% 3%
21% 17% 2%
23% 15% 6%
17% 16% 13%
33% 7% 7%
30% 12% 8%
16% 27% 12%
29% 14% 12%
22% 19% 15%
15% 16% 23%
25% 25% 6%
31% 15% 12%
46% 6% 6%
17% 28% 13%
34% 14% 10%
32% 12% 15%
13% 24% 23%
29% 22% 10%
42% 12% 8%
35 428
34 374
34 357
35 352
32 320
35 347
31 337
35 305
34 316
35 303
34 290
34 310
34 313
35 330
35 291
29 307
34 312
35 283
34 310
33 318
047
076
086
074
102
103
098
096
102
100
083
098
109
054
100
100
123
122
103
097
-------
!>
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTR*iOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
Absence of Bureaucracy
Training and Career Development
Workforce Diversity
Innovation and Risk-Taking
Job Transition
Personal Experiences
System Values, Vision and Mission
Supervisory Work Facilitation
Job Clarity
The Survey
Diversity Management
Satisfaction-Outcome
Workplace Communications
Work-Group Goal Emphasis
Performance Evaluation and Feedback
Quality Leadership and Commitment to Quality
Senior Management
Contractor's Relations
Work-Group Work Facilitation
Communication Flow
35 311 092
35 277 082
35 2 86 0 77
35 2 96 0 67
32 2 94 0 97
35 2 84 0 83
35 297 066
34 2 80 109
35 3 07 0 85
34 2 77 0 83
35 2 85 0 66
35 2 74 0 96
35 2 67 0 85
34 309 087
34 2 73 0 83
34 271 0 93
34 249 107
34 2 79 101
33 2 65 0 90
16 300 082 18 1
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVOR ABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations
Organizational Fairness and Treatment of Employees
Goal Integration-Outcome
Team Coordination
Reward and Recognition
Decision-Making Practices
Work-Group Team Building
Supervisory Encouragement of Participation
Pay and Benefits
Concern for People
.
^ %Favorable | | %Neilher [ ] "/..Unfavorable
^^E^^HI 22% | 55%
^^^^^^H 36% | 43%
^^Q^^H 35% | 46%
^B^^H 37% 46%
HE£9H 30% | 54%
HEEfl 44% | 42%
BEEfl 39% | 47%
•UH 66% | 23%
HQB 36% | 54%
Category Percents
54321
3% 20% 22% 30% 25%
3% 19% 36% 23% 20%
4% 16% 35% 19% 27%
1% 16% 37% 23% 23%
2% 14% 30% 31% 23%
0% 15% 44% 21% 21%
0% 14% 39% 21% 26%
0% 11% 66% 18% 5%
1% 9% 36% 30% 24%
Statistics
N MeanStdDev DK MS
35 2 50 0 72
35 261 101
30 253 100 3 2
35 2 50 0 82
32 239 096 3
34 253 099 1
33 241 098 1 1
31 284 060 4
35 2 33 0 95
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Congressional and
Intergovernmental Relations
Summary Item Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neither
[ | %Unfavorable
Category Percents
54321
Statistics
N MeanSldDev OK MS
1 I feel that I have equal and fair access to
training and educational opportunities (e g , in-
service training, workshops, tuition
reimbursement, etc )
2 I feel that I have equal and fair access to job
development opportunities (e g , special
assignments, task forces, committees, etc )
3 I feel that the training and job development
RESOURCES in this organization are adequate
for getting the job done
4 My future chances for promotion are good
5 I believe I can satisfy my career goals
6 I am willing to put in a great deal of effort
beyond what is normally expected in order to
help this organization be successful
7 I am proud to tell others that I work for this
organization
*8 I am concerned about the stability or future of
my job
9 I have sufficient freedom in deciding how to do
my work
10 I feel free to speak my mind about work
processes without fear of negative
consequences toward me
11 I have enough information to do my job well
|_J5% | 21%
18% 47% 15% 15% 6%
9% 53% 6% 24% 9%
3% 31% 14% 34% 17%
0% 20% 14% 31% 34%
6% 24% 24% 30% 15%
29% 57% 6% 9% 0%
18% 29% 35% 12% 6%
17% 29% 11% 26% 17%
20% 26% 11% 29% 14%
6% 29% 14% 20% 31%
9% 34% 11% 34% 11%
34 356 113 1
34 329 119 1
35 269 118 0
35 220 113 0
33 276 117 2
35 406 084 0
34 341 110 1
35 303 140 0
35 309 140 0
35 257 136 0
35 2 94 1 24 0
Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.. JVTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
12 My job makes good use of my skills and abilities
13 My work gives me a feeling of personal
accomplishment
14 People within my team cooperate to get the job
done
15 I like the kind of work I do
16 I feel welcome and included in unofficial andtor
informal social interactions, including lunches,
breaks, or after-hours events
*17 Who you know is critical for one's career
advancement
18 Employees receive the training they need to
perform their jobs (for example, help from
supervisors, team leaders, or co-workers)
19 Family-related benefits are available to
employees in this organization (e g , parental
leave policies, on-site child care, sick care, flex-
place, etc)
20 Programs that help employees deal with work
and family responsibilities are provided in this
organization (e g , Work-life programs, support
groups, stress management courses)
21 Managers and supervisors allow employees to
take full advantage of organizational policies
which help employees to balance their work and
family/personal responsibilities
11% 46% 3% 26% 14%
6% 34% 20% 29% 11%
46% 14% 17% 17%
14% 46% 20% 17% 3%
9% 47% 24% 15% 6%
41% 38% 12% 6% 3%
9% 31% 17% 37% 6%
15% 47% 21% 15% 3%
6% 40% 20% 20% 14%
32% 15% 29% 15%
35 314 133
35 294 116
35 3 06 126
35 351 104
34 338 104 1
34 409 103 1
35 300 114 0
34 356 102 1
35 303 120 0
34 2 91 126 1
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS1KATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Congressional and Intergovernmental
Relations
%Neilher | | %Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
22 This organization provides the flexibility needed
to balance the demands of work and personal
life
23 Programs that help employees deal with job
transitions are effective (e g . career counseling,
aid in finding new jobs)
24 Employees receive training and guidance to
develop the knowledge and skills necessary to
perform other jobs or to pursue new careers in
this organization
25 Employees are willing to be retrained and
moved to other positions within this organization
26 I have had one or more mentors in this
organization
27 Supervisors and managers serve as coaches
and mentors to help employees advance in their
careers in this organization
28 How important do you think having a mentor is
to your career'
30 In the previous SECTION 1, we had asked you
questions about "this organization " Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 1 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
6% 29% 9% 43% 14%
6% 24% 30% 21% 18%
6% 27% 27% 27% 12%
28% 34% 19% 9%
3% 24% 3% 24% 47%
3% 36% 18% 24% 18%
28% 44% 25% 0% 3%
9% 18% 29% 44% 0%
35 2 69 1 21 0
33 279 119 2
33 2 88 1 14 1 1
32 309 112 2 1
34 212 132 0 1
33 2 82 121 1 1
32 394 091 2 1
34 291 100 0 1
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neither
%Unfavorable
Category Percents
54321
Statistics
N MeanStdOev DK MS
31 In your responses to SECTION 1, please
provide us. in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is. when you answered
questions about your workplace or your
"organization," what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
9%
88%
3% 0% 9% 82% 6%
34 212 064
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ..ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neilher
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
32 Employees treat each other with courtesy and
respect
33 Managers and Supervisors do not tolerate
sexual harassment
34 Managers and Supervisors do not tolerate
prejudice and discrimination
35. Gay and lesbian employees are treated fairly
36 Accommodations are made for employees with
disabilities (e g , availability of sign language
interpreters, ramps, braille)
37 Bilingual abilities are appreciated and rewarded
in this organization
38 All levels of Managers and Supervisors are
prepared to effectively manage a culturally
diverse workforce
'39 Managers and Supervisors need to provide
greater effort in recruiting, hiring, and retaining a
diverse workforce (i e , age, background,
culture, experience, gender, language, race,
sexual orientation, etc)
40 Diversity awareness training is helpful to the
organization in creating and maintaining a
diverse and inclusive work environment
41 The career mobility of minorities into
management positions has been excellent
42 The career mobility of women into management
positions has been excellent
76%
24%
0% 37% 23% 34% 6%
17% 50% 23% 7% 3%
9% 27% 39% 21% 3%
19% 58% 8% 12% 4%
7% 52% 24% 10% 7%
0% 0% 76% 18% 6%
3% 19% 26% 42% 10%
15% 50% 21% 15% 0%
9% 50% 26% 15% 0%
3% 19% 23% 35% 19%
21% 36% 9% 21% 12%
35 291 098
30 370 095 5
33 318 098 2
26 377 103 9
29 341 102 6
17 271 059 18
31 2 65 102 4
34 365 092 1
34 353 086 1
31 252 112 4
33 3 33 136 2
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
43 This organization is very open and
accommodating to varying religious
perspectives and groups
'44 This organization would benefit from having
more diversity (i e , age. background, culture,
experience, gender, language, race, sexual
orientation, etc ) at the senior management
levels
'45 Minorities perceive a "limit" or "glass ceiling" in
their career advancement
'46 Persons with Disabilities perceive a "limit" or
"glass ceiling" in their career advancement
'47 Women employees perceive a "limit" or "glass
ceiling" in their career advancement
*48 White male employees perceive a "limit" or
"glass ceiling" in their career advancement
*49 Older employees perceive a "limit" or "glass
ceiling" in their career advancement
50 Regardless of their many differences, the
people in this organization work well together
with little conflict
51 Diversity (i e . age. background, culture.
experience, gender, language, race, sexual
orientation, etc ) is valued in this organization
52 Training directed at "diversity management" is
needed at all levels in this organization
11% 37% 30% 15% 7%
15% 41% 32% 9% 3%
21% 45% 14% 21%
10% 25% 50% 15% 0%
10% 20% 20% 40% 10%
10% 23% 13% 33% 20%
14% 28% 28% 24% 7%
0% 34% 9% 40% 17%
0% 29% 31% 31% 9%
28% 34% 19% 19% 0%
27 330 110 8
34 356 086 1
29 3 66 104 6
20 330 086 14 1
30 280 119 5
30 2 70 1 32 5
29 317 117 5 1
35 2 60 1 14 0
35 280 096 0
32 372 108 3
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
53 Attendance at organizationally sponsored
diversity seminars, workshops, etc should be
mandatory
'54 One must have a particular work style and
educational background to advance to the upper
levels in this organization
55 Racism and racial discrimination are not
problems in this organization today
56 Sexism and gender discrimination are not
problems in this organization today
57 Homophobia (fear or hate of gays and lesbians)
is not a problem in this organization today
58 Considering everything, how would you rate
your overall satisfaction with this organization in
hiring and promoting a diverse (i e , age,
background, culture, experience, gender,
language, race, sexual orientation, etc )
workforce'
59 Within the last 12 months, how frequently did
you hear language in this organization which
you considered sexist?
60 Within the last 12 months, how frequently did
you hear language in this organization which
you considered racist?
61 Within the last 12 months, how frequently did
you hear language in this organization which
you considered homophobic7
26% 32% 18% 18% 6%
14% 43% 6% 23% 14%
3% 24% 32% 32% 9%
3% 38% 29% 21% 9%
13% 53% 20% 10% 3%
0% 27% 30% 33% 9%
55% 18% 18% 6% 3%
58% 23% 10% 0% 10%
74% 12% 6% 6% 3%
34 3 56 124 1
35 320 135 0
34 2 79 101 1
34 306 104 1
30 363 096 5
33 276 097 1 1
33 415 1 12 2
31 419 125 4
34 4 47 105 1
Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb , ,
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS,. ,ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of Congressional and Intergovernmental
Relations
%Favorable
( ] %Neither [ J %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
64 How would you rale this organization as a place
that develops and encourages the growth of its
employees'
65 How would you rate this organization as a place
that offers adequate opportunities for
advancement to all of its employees7
66 How do you rate this organization in providing
job security (or people like yourself
67 Overall, how do you rate this organization on
maintaining a motivating and rewarding work
environment for its employees''
68 How do you rate this organization on the
fairness and consistency with which policies are
administered9
69 How do you rate this organization on accepting
mistakes made in the process of trying new
things9
70 How would you rate the overall quality of work
done in your team9
71 The amount of work that I am expected to do on
my job is9
72 The number of hours I am expected to work on
my job is
73 In comparison with people in similar jobs with
other Federal agencies, I feel my PAY is
3% 21% 24% 38% 15%
0% 15% 29% 44% 12%
12% 21% 47% 18% 3%
0% 15% 24% 41% 21%
0% 15% 24% 33% 27%
0% 14% 43% 21% 21%
53% 22% 13%
17% 23% 43% 11% 6%
11% 17% 71% 0% 0%
0% 13% 52% 29% 6%
34 259 108 1
34 247 090 1
34 321 098 1
34 232 098 1
33 2 27 104 2
28 250 100 7
32 341 101 3
35 334 108 0
35 340 069 0
31 271 078 4
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .*ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanSldDev OK MS
74 In comparison with people in similar jobs with
other Federal agencies, I feel my BENEFITS
are
75 To what extent do YOU produce the AMOUNT
of work that is expected of you?
76 To what extent are YOU EFFICIENT in doing
the work that is expected of you7
77 To what extent do YOU produce work that is
high in QUALITY'
78 To what extent does YOUR TEAM produce the
AMOUNT of work that is expected of if
79 To what extent is YOUR TEAM EFFICIENT in
doing the work that is expected of if
80 To what extent is YOUR TEAM'S WORK high in
quality''
81 How satisfied are you with your involvement in
decisions that affect your work7
82 How satisfied are you with the recognition you
get for the work you do'
83 Overall, how satisfied are you with the process
used to evaluate your performance7
84 Overall, how satisfied are you with your
supervisor (or the person to whom you REPORT
DIRECTLY AND IS RESPONSIBLE FOR YOUR
PERFORMANCE EVALUATION)'
0% 10% 81% 6% 3%
49% 43% 9% 0% 0%
26% 60% 14% 0% 0%
34% 63% 3% 0%
13% 39% 32% 6% 10%
10% 32% 32% 16% 10%
16% 42% 26% 13% 3%
9% 23% 17% 26% 26%
9% 17% 14% 40% 20%
6% 17% 23% 40% 14%
15% 21% 18% 24% 24%
31 297 055 4
35 440 065 0
35 411 063 0
35 431 053 0
31 339 112 4
31 316 113 4
31 3 55 103 4
35 263 133 0
35 254 124 0
35 2 60 1 12 0
34 279 141 1
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, -xATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of Congressional and Intergovernmental
Relations
%Favorable
[ _J %Neither
%Unfavorable
Category Percents
54321
Statistics
N Mean StdDev DK MS
85 Overall, how satisfied are you with your job?
86 Considering your skills and the effort you put
into your work, how satisfied are you with your
pay?
87 Considering everything, how would you rate
your overall satisfaction with this organization at
the present time?
88a In SECTION 3, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 3 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
88b In your responses to SECTION 3, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is. when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
11% 31% 17% 31%
0% 40% 29% 23% 9%
3% 21% 24% 35% 18%
9% 11% 40% 34% 6%
I 14% _[_
83%
0% 3% 14% 66% 17%
35 3 06 1 21
35 3 00 100
34 256 111
35 2 83 101
35 2 03 0 66
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR;
OFFICE OF THE ADMINIS..*ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanStdDev OK MS
89 Supervisors and Managers openly communicate
about this organization's conditions and choices
it faces
90 Staff opinions are taken seriously and acted
upon
91 Employees are kept well informed on all issues
affecting their job
'92 If you are not in "the grapevine" in this
organization, you don't what's going on
93 Team Leaders serve an important role in
coordinating, facilitating, and guiding this
organization's work efforts and projects
94 How adequate is the information your team gets
about what is going on in other Offices9
95 To what extent does this organization tell your
team what it needs to know to do the best
possible job?
96 How receptive are people ABOVE YOUR
SUPERVISOR lo ideas and suggestions coming
from your team'
97 When it is necessary for decisions lo be made
that affect your team, to what extent does your
supervisor provide the members of your team
with information about the decisions in advance
BEFORE final decisions are made''
9% 18% 15% 36% 21%
9% 20% 20% 34% 17%
9% 20% 11% 46% 14%
29% 31% 17% 20% 3%
6% 41% 21% 24%
0% 23% 34% 31% 11%
0% 27% 33% 18% 21%
0% 19% 35% 32% 13%
0% 12% 39% 21% 27%
33 2 58 1 28 2
35 2 69 1 23 0
35 263 121 0
35 3 63 1 19 0
34 312 112 1
35 269 096 0
33 267 111 2
31 261 095 4
33 2 36 1 03 1 1
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neither [ | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
98 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask for your opinions and ideas from
members of your team BEFORE final decisions
are made?
99 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask persons affected for their ideas
BEFORE final decisions are made9
100 To what extent does your Supervisor encourage
the persons in the team to work as a "team"''
101 To what extent does your learn plan together
and coordinate its efforts'7
102 To what extent does your team feel responsible
for meeting its objectives successfully7
103 To what extent is your team able to respond to
unusual work demands placed upon if
104 To what extent do you have confidence and
trust in the persons in your team'
105 When you talk with PERSONS IN YOUR TEAM.
to what extent do they pay attention to what you
are saying'
106 To what extent are PERSONS IN YOUR TEAM
willing lo listen to your problems?
107 How much do PERSONS IN YOUR TEAM
encourage each other to work as a "team'"'
39%
45%
0% 15% 39% 21% 24%
3% 16% 34% 25% 22%
12% 29% 32% 12% 15%
12% 21% 38% 12% 18%
6% 48% 18% 18%
12% 42% 24% 9% 12%
3% 34% 34% 20%
9% 34% 40% 9% 9%
24% 48% 15% 6%
0% 15% 44% 21% 21%
33 245 103 1 1
32 253 111 2 1
34 312 123 0 1
34 2 97 1 24 0 1
33 324 112 1 1
33 333 119 1 1
35 3 03 101 0
35 326 104 0
33 309 095 2
34 253 099 1
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,
-------
I
O
U.S. EPA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanSldDev DK MS
113g My Supervisor does more than "going through
the motions" and "licking off a checklist" when it
comes to the required elements of my
performance evaluation
114a Supervisors provide fair and accurate ratings of
employee's performance
114b Supervisors provide employees with ongoing
constructive suggestions to improve their job
performance
*114c Employees who are well-liked get better
evaluations, even if they are not high performers
*114d Managers and supervisors show FAVORITISM
in their rewards and recognition efforts
114e EPA's "Pass/Fail" performance evaluation
system provides accurate and useful
evaluations of employee's performance
114f Overall, how good a job do you feel is being
done by your Supervisor'
115 How friendly and easy to approach is your
Supervisor'
116 When you talk with your Supervisor, to what
extent does he/she pay attention to what you
are saying'
117 Mow much does your Supervisor encourage
people to give their best efforts'
118 To what extent does your Supervisor maintain
high standards of performance within your team'
0% 42% 27% 21% 9%
3% 31% 25% 31% 9%
33% 24% 33% 9%
15% 39% 21% 21% 3%
26% 32% 18% 21% 3%
9% 15% 24% 24%
6% 24% 35% 21% 15%
20% 37% 31% 6% 6%
11% 37% 34% 9% 9%
38% 29% 18% 6%
9% 29% 32% 12% 18%
33 303 102 2
32 288 107 2 1
33 282 101 2
33 342 109 2
34 359 118 1
34 250 131 1
34 285 113 1
35 360 106 0
35 334 108 0
34 326 105 1
34 3 00 1 23 1
Note Favorable and Unfavorable have been reversed
-------
*" "
fjjj^l
KSMRSfl U.S. ERA'S OFFICE OF THE ADMINISTRATOR ^^^^^^^^^^^^^^^H
Communications and Leadership
Office of Congressional and Intergovernmental
Relations
1 19 To what extent does your Supervisor provide
help, training, and guidance so that you can
improve your performance''
120 To what extent does your Supervisor provide the
help you need so that you can schedule work
ahead of time''
121 To what extent does your Supervisor offer new
ideas for solving job-related problems''
122 Senior Management gives employees a clear
picture of the direction in which this organization
is headed
123 Senior Management is doing the things
necessary to keep this organization competitive
with similar government organizations
124 I can trust what Senior Management tells me
125 Senior Management demonstrates that
employees are important to the success of this
organization
126 Senior Management is visible and active in this
organization
127 In SECTION 4, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 4 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
K %Favorable [ | %Neither [ _J %Unfavorable
^^••BEH^^^H 18% | 42%
^^ES^^H 34% 40%
H^K&^^^H 33% | 36%
H^^l 26% | 59%
HGG^H 32% 52%
^^^EiZ^^^I 15% | 59%
H^BE^^H 12% 63%
IHI^HK^H^^^^H 21% | 33%
•E&B 49% 37%
* Note Favorable and Unfavorable have been reversed
OFFICE OF THE ADMINIS . .*ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Category Percents
54321
6% 35% 18% 21% 21%
3% 23% 34% 23% 17%
3% 27% 33% 24% 12%
6% 9% 26% 35% 24%
3% 13% 32% 26% 26%
0% 26% 15% 24% 35%
6% 18% 12% 36% 27%
3% 42% 21% 9% 24%
9% 6% 49% 34% 3%
Statistics
N MeanStdDev DK MS
34 285 128 1
35 271 110 0
33 285 106 2
34 238 113 1
31 242 112 4
34 2 32 1 22 1
33 2 39 1 25 2
33 2 91 1 28 2
35 283 092 0
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS i KATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Congressional and Intergovernmental
Relations
%Favorable
| ] % Neither
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
128 In your responses to SECTION 4. please
provide us. in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
14%
0% 0% 14% 83% 3%
35 211 040
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanSldDev DK MS
129 To what extent does doing your job well lead to
things like pay increases and other benefits7
130 To what extent does doing your job well lead to
things like recognition and respect From those
you work with7
131 To what extent do your specific assignments
provide good chances for getting ahead7
132 To what extent is this organization effective in
getting you to meet its needs and contribute to
its effectiveness7
133 To what extent does this organization do a good
job of meeting your needs as an individual7
134 To what extent does this organization have a
real interest in the welfare and overall
satisfaction of those who work there7
135 How much does (his organization try to improve
working conditions7
*136 To what extent do you get endlessly referred
from person to person when you need help7
'137 To what extent do you have to go through a lot
of "hassles" and "barriers" to get things done7
•138 To what extent do you get "blocked in" by
longstanding rules and regulations that no one
seems to be able to explain7
139 To what extent are you clear about what people
expect of you on your job7
0% 14% 37% 29% 20%
3% 23% 37% 20% 17%
0% 11% 37% 20% 31%
6% 26% 37% 11% 20%
0% 11% 34% 34% 20%
0% 11% 34% 29% 26%
3% 6% 37% 31% 23%
3% 14% 34% 29% 20%
20% 23% 37% 14% 6%
9% 20% 29% 26% 17%
11% 29% 37% 20% 3%
35 246 098 0
35 274 109 0
35 2 29 1 05 0
35 286 119 0
35 237 094 0
35 231 099 0
35 234 100 0
35 251 107 0
35 3 37 1 14 0
35 277 121 0
35 326 101 0
' Note Favorable and Unfavorable have been reversed
-------
£
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISIKATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
*140 To what extent are there times on your job when
one person wants you to do one thing and
someone else wants you to do something
different'
141 People at all levels of an organization usually
have know-how that could be of use to decision
makers To what extent is information widely
shared in this organization so that those who
make decisions have access to such
knowledge9
142 I am familiar with the vision, values, mission,
and goals for AO
143 I have a clear enough picture of the direction in
which AO is headed
144 I understand how the work expected of me
relates to (he goals and objectives of AO
145 AO provides a work environment conducive for
ethical behavior, legal compliance and
professional integrity
146 AO's values concerning quality have been
communicated clearly to me
147 Employees are rewarded for providing high
quality products and services
148 Services and work processes are designed to
meet customer needs and expectations
149 There is a strong emphasis on customer service
in this organization
9% 31% 34% 14% 11%
0% 14% 26% 34% 26%
3% 33% 33% 27% 3%
0% 15% 35% 44% 6%
6% 37% 26% 26% 6%
6% 32% 35% 21%
3% 26% 26% 29% 15%
3% 20% 34% 29% 14%
35% 32% 26% 6%
6% 46% 20% 23% 6%
35 311 113 0
35 2 29 102 0
33 306 093 1 1
34 259 082 1
35 311 105 0
34 312 101 1
34 274 111 0 1
35 269 105 0
34 297 094 1
35 323 106 0
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. ,
-------
\
% PRtX
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb, KATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Congressional and Intergovernmental
Relations
Category Percents
54321
Statistics
N Mean StdDev DK MS
161 I feel encouraged to come up with new and
belter ways of doing things
152 Employees have the appropriate supplies.
materials, and equipment to perform their jobs
well
163 I have enough time to do what is expected of
me
164 Where I work, we have enough people to get
the work done
165a Noise
165b Temperature
165c Lighting
165d Cleanliness
165e Security
165f Safety
165g Health Conditions
166 In SECTION 5. we had, again, asked you
questions about "AO" or "this organization"
Please indicate below the "perspective" (hat you
had when you were responding about "AO" or
"this organization" in SECTION 5 of the survey
That is, I answered my questions such that "AO"
or "THIS ORGANIZATION" refers to (Select
ONE OR MORE)
0% 26% 37% 29% 9%
3% 35% 24% 24% 15%
3% 43% 17% 26% 11%
6% 34% 11% 34% 14%
3% 23% 31% 20% 23%
0% 29% 60% 6% 6%
6% 43% 37% 6%
11% 43% 46% 0% 0%
9% 34% 57% 0% 0%
9% 43% 49% 0%
3% 40% 43% 9% 6%
14% 14% 37% 34% 0%
35 280 093 0
34 288 115 1
35 300 114
35 2 83 1 22 0
35 263 117
35 311 076
35 331 099
35 366 068
35 351 066
35 360 065
35 326 089
35 309 104
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINS. .
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. -vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
The Survey
Office of Congressional and Intergovernmental
Relations
%Favorable
%Neither
| | "/(.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
168 The Quality of Work Life Survey is a useful way
to identify some of the strengths and
weaknesses of AO's organizational culture
169 I believe that Senior Management will accept
and act upon the findings from the survey
170 Senior Management has addressed problems
identified by prior surveys
34%
24%
56%
75%
' Note Favorable and Unfavorable have been reversed
6% 54% 34% 3% 3%
3% 18% 24% 38% 18%
0% 11% 14% 43% 32%
35 357 078
34 250 108 1
28 204 096 6 1
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Communications,
Education and Media Relations
Summary of Indices Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable ~] %Neither
[ | %Unfavorable
Category Percents
54321
Statistics
N Mean SldDev DK MS
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications. Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
10% 30% 19% 25% 16%
9% 26% 25% 17% 23%
33% 41% 17% 6% 3%
46% 29% 25% 0% 0%
14% 31% 32% 15% 7%
13% 29% 38% 4% 17%
22% 36% 12% 18% 11%
33% 38% 13% 8% 8%
15% 44% 22% 13% 6%
0% 45% 36% 19% 0%
6% 23% 34% 27% 10%
4% 12% 42% 31% 12%
286 2 93 0 82
12 276 082
281 3 93 0 79
12 421 069
269 3 30 0 93
12 317 086
284 3 38 1 14
12 379 114
279 3 49 0 89
11 323 059
1 16
247 288 077 15 24
9 263 070 1 2
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
| | %Untavorable
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications. Education and Media Relations
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
Category Percents
54321
Statistics
N Mean SldDev OK MS
19% 31% 13% 18% 19%
9% 34% 14% 17% 26%
10% 27% 26% 25% 12%
8% 26% 27% 28% 12%
29% 30% 23% 12% 6%
14% 25% 32% 18% 11%
12% 23% 23% 28% 15%
5% 15% 25% 29% 26%
19% 35% 22% 16% 7%
9% 33% 24% 18% 15%
13% 30% 26% 21% 11%
14% 25% 26% 15% 20%
283 3.12 0 89
12 278 084
280 3 01 0 72
12 288 050
286 3 65 0 74
12 316 084
281 2.89 0.77
12 240 064
281 3 42 0 99
12 300 106
286 314 0.82
12 297 078
2 3
2 3
-------
£
s
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. ,
-------
Ill
?
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
\~\ %Unfavorable
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
5% 18% 36% 23% 18%
6% 14% 31% 17% 31%
8% 25% 31% 17% 19%
4% 29% 25% 17% 25%
t5% 31% 29% 13% 12%
9% 18% 27% 18% 27%
19% 37% 27% 10% 8%
21% 27% 38% 6% 8%
18% 39% 30% 8% 4%
8% 38% 50% 4% 0%
12% 27% 37% 13% 11%
0% 25% 50% 17% 8%
266 2.71 097 7 13
12 247 094
267 2.86 117 9 10
12 271 125
273 323 122 10
11 264 136 1
279 3 49 0 94
12 346 085
261 359 0.96 6 19
12 350 071
279 316 1.15
12 292 090
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable
%Neither
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Work-Group Goal Emphasis
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Team Coordination -
Office of the Administrator
Office of Communications, Education and Media Relations
Supervisory Leadership and Management
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
20% 40% 27% 8% 5%
17% 58% 25% 0% 0%
10% 30% 36% 15% 8%
0% 55% 36% 0% 9%
6% 15% 33% 24% 22%
3% 3% 33% 21% 39%
20% 33% 16% 14% 16%
21% 26% 15% 9% 30%
8% 23% 23% 24% 22%
7% 18% 23% 18% 34%
30% 34% 23% 7% 6%
33% 29% 25% 0% 13%
275 3 61 105
12 392 067
273 319 108 10
11 336 092 1
228 2.59 093 24 34
11 209 088 1
285 3.27 1.09
12 304 131
269 274 092 2 15
12 244 094
282 373 108
12 371 127
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable [ "| %Neither
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Supervisory Goal Emphasis
Office of the Administrator
Office ol Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
23% 33% 25% 10% 9%
25% 13% 33% 13% 17%
12% 25% 30% 19% 14%
10% 26% 19% 13% 32%
6% 22% 25% 24% 23%
2% 24% 14% 24% 36%
8% 20% 32% 17% 23%
16% 19% 34% 6% 25%
6% 27% 37% 15% 15%
8% 21% 38% 8% 25%
3% 17% 40% 21% 19%
0% 13% 33% 29% 25%
274 353 1.12
12 317 142
276 300 113
11 267 141
271 2 64 106
11 227 119
280 2 73 106
11 291 124
271 2.93 099
12 279 118
266 264 097
12 233 098
3 9
8 7
1
1 5
1
2 13
3 17
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
| | "/..Unfavorable
Office of the Administrator
Office of Communicalions, Education and Media Relations
Office of the Administrator
Office of Communicalions. Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
18% | _
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Category Percents
54321
Statistics
N Mean SldDev OK MS
17% 24% 30% 17% 11%
11% 6% 31% 31% 20%
18% 30% 32% 14% 7%
25% 25% 25% 21% 4%
5% 20% 31% 24% 20%
5% 14% 18% 27% 36%
7% 28% 25% 23% 17%
8% 23% 19% 17% 33%
5% 24% 29% 22% 20%
14% 18% 32% 9% 27%
9% 34% 27% 16% 14%
8% 21% 29% 21% 21%
276 319 104
12 253 103
281 3.39 087 t 4
12 346 112
244 2.65 1.02 5 37
11 223 098 1
280 283 094 2 4
12 256 1.17
260 2.74 0.99 2 24
11 282 125 1
251 3.10 1 11 12 23
12 275 122
-------
USE
PRO&
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable [ ] %Neilher
| ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
Office of the Administrator
Office of Communications, Education and Media Relations
7% 51% 34% 4% 4%
13% 25% 38% 13% 13%
7% 26% 21% 23% 23%
5% 16% 23% 25% 30%
3% 36% 34% 14% 13%
0% 20% 40% 30% 10%
10% 40% 24% 17% 9%
19% 21% 21% 19% 19%
10% 40% 17% 20% 13%
11% 14% 17% 14% 44%
10% 24% 46% 13% 6%
8% 25% 57% 7% 2%
190 353 085 91
8 313 125 4
283 276 085 1
12 250 083
211 303 1.07
10 270 095
283 3 26 0.72
12 306 078
283 3.12 0.96
12 233 106
283 319 072
12 330 061
72
2
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable
[ | %Neither
[ | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Office of the Administrator
Office of Communications, Education and Media Relations
27%
40%
26%
"1C
42%
5% 28% 27% 23% 17%
6% 26% 26% 21% 21%
247 2 84 0 81
12 279 071
8 31
-------
\
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Communications, Education and Media Relations
Category Percents
54321
Office of the Administrator
Office of Communications, Education and Media Relations
23% 15% 32% 25% 5%
22% 13% 47% 13% 5%
Office of the Administrator
Office of Communications, Education and Media Relations
3% 1% 20% 63% 13%
0% 0% 30% 43% 27%
Statistics
N MeanStdDev DK MS
285 3 24 0 88
12 333 084
285 218 063
12 203 067
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Communications,
Education and Media Relations
Favorability Order oflndicies
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Communications, Education and
Media Relations
( | %Neilher
[ | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Individual Performance-Outcome
Work-Group Goal Emphasis
Commitment of the Workforce
Employee Involvement and Participation
Group Performance-Outcome
Supervisory Support
Work-Group Work Facilitation
Team Work
Job Clarity
Group Functioning-Outcome
Supervisory Leadership and Management
Work-Group Support
Satisfaction-Outcome
Family, Work and Life Balance
Mentoring
Diversity Training
Job Stability
Innovation and Risk-Taking
Diversity Behaviors
Personal Experiences
56% 28%
17% 58%
46% 29%
33% 38%
33% 33%
33% 29%
0% 55%
25% 29%
25% 25%
21% 27%
21% 26%
8% 38%
19% 27%
0% 45%
9% 34%
9% 33%
13% 29%
19% 21%
14% 25%
14% 25%
14% 3% 0%
25% 0% 0%
25% 0% 0%
13% 8% 8%
19% 11% 3%
25% 0% 13%
36% 0% 9%
25% 8% 13%
25% 21% 4%
38% 6% 8%
15% 9% 30%
50% 4% 0%
17% 13% 24%
36% 19% 0%
14% 17% 26%
24% 18% 15%
38% 4% 17%
21% 19% 19%
32% 18% 11%
26% 15% 20%
12 436
12 392
12 421
12 379
12 383
12 371
11 336
12 346
12 346
12 346
12 304
12 350
12 305
11 323
12 278
12 300
12 317
12 306
12 316
12 297
058
067
069
114
105
127
092
101
112
085
131
071
122
059
084
106
086
078
084
078
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of.Survey Indices
Office of Communications, Education and
Media Relations
Category Percents
54321
Statistics
N MeanSldDev DK MS
Contractor's Relations
Supervisory Goal Emphasis
Supervisory Work Facilitation
Reward and Recognition
Training and Career Development
Workforce Diversity
Work Environment
Supervisory Encouragement of Participation
Quality Leadership and Commitment to Quality
The Survey
System Values, Vision and Mission
Workplace Communications
Goal Integration-Outcome
Customer Service
Supervisory Team Building
Senior Management
Work-Group Team Building
Performance Evaluation and Feedback
Resource Allocation and Utilization
Organizational Fairness and Treatment of Employees
8 313
12 317
11 267
11 291
12 276
12 288
12 330
12 271
11 282
12 279
12 256
12 267
12 279
12 275
11 264
11 227
12 292
12 244
12 233
12 250
125
142
141
124
082
050
061
125
125
071
1 17
112
1 18
122
136
1 19
090
094
106
083
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Communications, Education and
Media Relations
Social Responsibility and Community Involvement
Communication Flow
Diversity Management
Decision-Making Practices
Absence of Bureaucracy
Job Transition
Pay and Benefits
Concern for People
Team Coordination
H %Favorable [^] %Neither | | %Unfavorable
^^Qi^^H 40% 40%
^KiElHi 31% 48%
^KittS^H 25% | 55%
HBIE^H 18% 63%
^B^^H 31% 51%
^|^^B 42% 43%
BBH 67% | 20%
BBH 33% | 54%
EE1 33% | 60%
Category Percents
54321
0% 20% 40% 30% 10%
6% 14% 31% 17% 31%
5% 15% 25% 29% 26%
5% 14% 18% 27% 36%
11% 6% 31% 31% 20%
4% 12% 42% 31% 12%
8% 4% 67% 13% 8%
0% 13% 33% 29% 25%
3% 3% 33% 21% 39%
Statistics
N MeanSldDev DK MS
10 270 095 2
12 247 094
12 240 064
11 223 098 1
12 253 103
9 263 070 1 2
12 292 082
12 233 098
11 209 088 1
-------
-
fl>
<
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Communications,
Education and Media Relations
Summary Item Report
-------
SB,
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. JVTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Communications, Education and Media
Relations
%Favorable
J %Neither
%Unfavorable
Category Percents
5 4 3 ' 2 1
Statistics
N MeanStdDev DK MS
1 I feel that I have equal and fair access to
training and educational opportunities (e g , m-
service training, workshops, tuition
reimbursement, etc )
2 I feel that I have equal and fair access to job
development opportunities (e g , special
assignments, task forces, committees, etc )
3 I feel that the training and job development
RESOURCES in this organization are adequate
for getting the job done
4 My future chances for promotion are good
5 I believe I can satisfy my career goals
6 I am willing to put in a great deal of effort
beyond what is normally expected in order to
help this organization be successful
7 I am proud to tell others that I work for this
organization
*8 I am concerned about the stability or future of
my job
9 I have sufficient freedom in deciding how to do
my work
10 I feel free to speak my mind about work
processes without fear of negative
consequences toward me
11 I have enough information to do my job well
18% 55%
9% 9%
18% 55% 18% 0% 9%
0% 17% 25% 33% 25%
0% 17% 33% 8% 42%
17% 25% 25% 0% 33%
58% 33% 8% 0% 0%
33% 25% 42% 0% 0%
17% 8% 33% 25% 17%
33% 50% 8% 0%
33% 25% 17% 17% 8%
33% 17% 25% 25% 0%
11 364 121 1
11 373 110 1
12 233 107 0
12 225 122 0
12 292 156 0
12 450 067 0
12 392 090 0
12 283 134 0
12 400 113 0
12 358 138 0
12 358 124 0
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .xATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Communications, Education and Media
Relations
%Favorable
"J %Neither
| | "/..Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
12 My job makes good use of my skills and abilities
13 My work gives me a feeling of personal
accomplishment
14 People within my team cooperate to get the job
done
15 I like the kind of work I do
16 I feel welcome and included in unofficial and/or
informal social interactions, including lunches,
breaks, or after-hours events
'17 Who you know is critical for one's career
advancement
18 Employees receive the training they need to
perform their jobs (for example, help from
supervisors, team leaders, or co-workers)
19 Family-related benefits are available to
employees in this organization (e g , parental
leave policies, on-site child care, sick care, flex-
place, etc )
20 Programs that help employees deal with work
and family responsibilities are provided in this
organization (e g , Work-life programs, support
groups, stress management courses)
21 Managers and supervisors allow employees to
take full advantage of organizational policies
which help employees to balance their work and
family/personal responsibilities
60%
27%
27%
25% 33% 25% 0% 17%
25% 58% 8% 0%
33% 17% 17% 25%
42% 42% 8% 8% 0%
0% 45% 36% 0% 18%
25% 50% 17% 8% 0%
9% 9% 45% 18%
0% 60% 30% 10% 0%
0% 40% 60% 0% 0%
0% 45% 27% 27%
12 3 50 1 38
12 392 108
12 2 83 140
12 417 094
11 309 114
12 392 090 0
11 273 119 1
10 350 071 2
10 340 052 2
11 318 087 1
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .xATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Communications, Education and Media
Relations
%Neither
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
22 This organization provides the flexibility needed
to balance the demands of work and personal
life
23 Programs that help employees deal with job
transitions are effective (e g , career counseling,
aid in finding new jobs)
24 Employees receive training and guidance to
develop the knowledge and skills necessary to
perform other jobs or to pursue new careers in
this organization
25 Employees are willing to be retrained and
moved to other positions within this organization
26 I have had one or more mentors in this
organization
27 Supervisors and managers serve as coaches
and mentors to help employees advance in their
careers in this organization
28 How important do you think having a mentor is
to your career''
30 In the previous SECTION 1. we had asked you
questions about "this organization " Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 1 of the survey That
is. I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
25%
33%
40%
40%
60%
33% 25% 33% 0%
10% 50% 40% 0%
0% 0% 40% 30% 30%
13% 25% 38% 13% 13%
0% 33% 8% 33% 25%
0% 18% 18% 18% 45%
25% 50% 17% 0%
17% 17% 33% 25%
12 317 103 0
10 270 067 2
10 210 088 2
8 313 125 4
12 250 124 0
11 209 122 1
12 383 111 0
12 308 124 0
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .»ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Communications, Education and Media
Relations
%Favorable
| ] %Neither
EH %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
31 In your responses to SECTION 1. please
provide us. in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization," what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
25%
75%
0% 0% 25% 42% 33%
12 192 079
' Note Favorable and Unfavorable have been reversed
-------
'*(. PRO&
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Communications, Education and Media
Relations
"/..Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
32 Employees treat each other with courtesy and
respect
33 Managers and Supervisors do not tolerate
sexual harassment
34 Managers and Supervisors do not tolerate
prejudice and discrimination
35 Gay and lesbian employees are treated fairly
36 Accommodations are made for employees with
disabilities (e g , availability of sign language
interpreters, ramps, braille)
37 Bilingual abilities are appreciated and rewarded
in this organization
38 All levels of Managers and Supervisors are
prepared to effectively manage a culturally
diverse workforce
'39 Managers and Supervisors need to provide
greater effort in recruiting, hiring, and retaining a
diverse workforce (i e , age, background,
culture, experience, gender, language, race,
sexual orientation, etc )
40 Diversity awareness training is helpful to the
organization in creating and maintaining a
diverse and inclusive work environment
41 The career mobility of minorities into
management positions has been excellent
42 The career mobility of women into management
positions has been excellent
62%
37%
27%
72%
25% 33% 17% 17%
11% 44% 33% 0% 11%
0% 27% 36% 27% 9%
9% 36% 27% 18% 9%
0% 67% 33% 0% 0%
0% 0% 63% 13% 25%
0% 0% 27% 36% 36%
27% 36% 27% 0% 9%
0% 20% 40% 30% 10%
0% 30% 20% 30% 20%
8% 58% 17% 8% 8%
12 292 124
9 344 113
11 282 098 1
11 318 117 1
9 367 050 3
8 238 092 4
11 191 083 1
11 373 119 1
10 270 095 2
10 260 117 2
12 350 109 0
Note Favorable and Unfavorable have been reversed
-------
,*<£° SB,,.
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. »ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Communications, Education and Media
Relations
%Favorable
%Neilher
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
43 This organization is very open and
accommodating to varying religious
perspectives and groups
"44 This organization would benefit from having
more diversity (i e , age, background, culture,
experience, gender, language, race, sexual
orientation, etc ) at the senior management
levels
'45 Minorities perceive a "limit" or "glass ceiling" in
their career advancement
*46 Persons with Disabilities perceive a "limit" or
"glass ceiling" in their career advancement
*47 Women employees perceive a "limit" or "glass
ceiling" in their career advancement
*48 White male employees perceive a "limit" or
"glass ceiling" in their career advancement
*49 Older employees perceive a "limit" or "glass
ceiling" in their career advancement
50 Regardless of their many differences, the
people in this organization work well together
with little conflict
51 Diversity (i e , age. background, culture,
experience, gender, language, race, sexual
orientation, etc ) is valued in this organization
52 Training directed at "diversity management" is
needed at all levels in this organization
50%
50%
12%
25% 13% 50% 0% 13%
27% 55% 9% 9% 0%
20%
30%
, _ 30% | 20%
33%
54%
63%
|__ 17% | 25%
10% 40% 30% 10% 10%
20% 0% 40% 20% 20%
0% 30% 20% 40% 10%
20% 30% 30% 20%
11% 22% 44% 11% 11%
0% 27% 18% 36% 18%
18% 18% 45% 18%
50% 17% 8% 17%
8 338 130 4
11 400 089 1
10 330 116 2
5 280 148 7
10 270 106 2
10 250 108 2
9 311 117 3
11 255 113 1
11 236 103 1
12 325 129 0
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS1KATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Communications, Education and Media
Relations
o/oNeither
| | %Unfavorable
33% 25%
Category Percents
54321
Statistics
N MeanStdDev OK MS
53 Attendance at organizationally sponsored
diversity seminars, workshops, etc should be
mandatory
"54 One must have a particular work style and
educational background to advance to the upper
levels in this organization
55 Racism and racial discrimination are not
problems in this organization today
56 Sexism and gender discrimination are not
problems in this organization today
57 Homophobia (fear or hate of gays and lesbians)
is not a problem in this organization today
58 Considering everything, how would you rate
your overall satisfaction with this organization in
hiring and promoting a diverse (i e . age.
background, culture, experience, gender,
language, race, sexual orientation, etc )
workforce7
59 Within the last 12 months, how frequently did
you hear language in this organization which
you considered sexist?
60 Within the last 12 months, how frequently did
you hear language in this organization which
you considered racist7
61 Within the last 12 months, how frequently did
you hear language in this organization which
you considered homophobic7
18% 27% 18% 18% 18%
42% 17% 17% 17%
0% 18% 18% 45% 18%
0% 27% 18% 36% 18%
0% 33% 22% 22% 22%
10% 0% 40% 30% 20%
33% 17% 42% 0% 8%
25% 17% 33% 25% 0%
45% 18% 27% 9% 0%
11 309 145 1
12 367 144 0
11 236 103 1
11 255 113 1
9 2 67 1 22 3
10 250 118 1 1
12 367 123 0
12 342 116 0
11 400 110 1
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Communications, Education and Media
Relations
%Favorable
f ] %Neither
| | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
62 In SECTION 2, we had. again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 2 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
63 In your responses to SECTION 2, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES'? (Select ONE OR MORE)
58%
17%
17% 8% 58% 17% 0%
12 325 097
42%
"J.ZI
58%
0% 0% 42% 33% 25%
12 217 083
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. r(ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of Communications, Education and Media
Relations
%Favorable | | %Neither [ "| %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
64 How would you rate this organization as a place
that develops and encourages the growth of its
employees'
65 How would you rate this organization as a place
that offers adequate opportunities for
advancement to all of its employees''
66 How do you rale this organization in providing
job security for people like yourself
67 Overall, how do you rate this organization on
maintaining a motivating and rewarding work
environment for its employees7
68 How do you rate this organization on the
fairness and consistency with which policies are
administered7
69 How do you rate this organization on accepting
mistakes made in the process of trying new
things'
70 How would you rate the overall quality of work
done in your team'
71 The amount of work that I am expected to do on
my job is?
72 The number of hours I am expected to work on
my job is
73 In comparison with people in similar jobs with
other Federal agencies, I feel my PAY is
0% 8% 33% 25% 33%
0% 8% 33% 25% 33%
8% 33% 42% 0% 17%
0% 17% 33% 17% 33%
0% 8% 25% 33% 33%
9% 9% 36% 18% 27%
42% 25% 33%
42% 8% 17% 33% 0%
17% 8% 67%
17% 8% 58% 8% 8%
12 217 103 0
12 217 103 0
12 317 1 19 0
12 233 115 0
12 208 100 0
11 255 129 1
12 408 090 0
12 358 138 0
12 333 089 0
12 317 111 0
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, rcATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of Communications, Education and Media
Relations
85 Overall, how satisfied are you with your job''
86 Considering your skills and the effort you put
into your work, how satisfied are you with your
pay?
87 Considering everything, how would you rate
your overall satisfaction with this organization at
the present time7
88a In SECTION 3, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 3 of the survey That
is, 1 answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
88b In your responses to SECTION 3, please
provide us. in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
^ %Favorable [ ) %Neither [ ] "/.Unfavorable
^^^^^^•B3:S^^^^^^^^H 17% | 25%
^^^^^K^^^^^^H 25% 34%
^^E32^^H 33% 42%
^^E££^^^l 58% | 16%
17% | 83%
* Note Favorable and Unfavorable have been reversed
Category Percents
54321
17% 42% 17% 8% 17%
25% 17% 25% 17% 17%
17% 8% 33% 17% 25%
25% 0% 58% 8% 8%
0% 0% 17% 58% 25%
Statistics
N MeanStdDev DK MS
12 333 137 0
12 317 147 0
12 275 142 0
12 3 25 1 22 0
12 192 067 0
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Communications, Education and Media
Relations
Category Percents
54321
Statistics
N Mean StdDev DK MS
89 Supervisors and Managers openly communicate
about this organization's conditions and choices
it faces
90 Staff opinions are taken seriously and acted
upon
91 Employees are kept well informed on all issues
affecting their job
'92 If you are not in "the grapevine" in this
organization, you don't what's going on
93 Team Leaders serve an important role in
coordinating, facilitating, and guiding this
organization's work efforts and projects
94 How adequate is the information your team gets
about what is going on in other Offices?
95 To what extent does this organization tell your
team what it needs to know to do the best
possible job9
96 How receptive are people ABOVE YOUR
SUPERVISOR to ideas and suggestions coming
from your team'
97 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor provide the members of your team
with information about the decisions in advance
BEFORE final decisions are made''
17% 17% 8% 25% 33%
17% 8% 33% 33% 8%
0% 50% 8% 0% 42%
33% 17% 25% 25% 0%
0% 11% 44% 22% 22%
0% 8% 33% 17% 42%
8% 8% 33% 17% 33%
27% 27% 18% 18%
0% 25% 25% 25% 25%
12 258 156 0
12 292 124 0
12 267 150 0
12 358 124 0
9 244 101 3
12 208 108 0
12 242 131 0
11 291 130 1
12 250 117 0
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Communications, Education and Media
Relations
Category Percents
54321
Statistics
N MeanStdDev OK MS
98 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask for your opinions and Ideas from
members of your team BEFORE final decisions
are made"7
99 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask persons affected for their ideas
BEFORE final decisions are made7
100 To what extent does your Supervisor encourage
the persons in Ihe team to work as a "team"''
101 To what extent does your team plan together
and coordinate its efforts'?
102 To what extent does your team feel responsible
for meeting its objectives successfully''
103 To what extent is your team able to respond to
unusual work demands placed upon if
104 To what extent do you have confidence and
trust in the persons in your team''
105 When you talk with PERSONS IN YOUR TEAM.
to what extent do they pay attention to what you
are saying''
106 To what extent are PERSONS IN YOUR TEAM
willing to listen to your problems''
107 How much do PERSONS IN YOUR TEAM
encourage each other to work as a "team1"'
33% 25% 8% 25%
0% 25% 25% 17% 33%
18% 27% 18% 27%
0% 25% 50% 0% 25%
33% 17% 25% 25% 0%
33% 42% 25% 0% 0%
17% 25% 50% 0% 8%
8% 42% 42% 8% 0%
8% 33% 58% 0% 0%
0% 25% 50% 17%
12 292 138 0
12 242 124 0
11 264 136 1
12 275 114 0
12 358 124 0
12 408 079 0
12 342 108 0
12 350 080 0
12 350 067 0
12 292 090 0
' Note Favorable and Unfavorable have been reversed
-------
ul
O
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Communications, Education and Media
Relations
108. How much do PERSONS IN YOUR TEAM
maintain high standards of performance?
109. To what extent do PERSONS IN YOUR TEAM
provide the information or help you need so that
you can plan work ahead of time?
1 10. To what extent do different Offices plan together
and coordinate their efforts?
1 1 1 To what extent does your Office receive
cooperation and assistance from other divisions?
112. How are problems BETWEEN Offices resolved?
1 13a. My Supervisor takes the time to learn about my
career goals, aspirations, and plans.
1 13b. My Supervisor gives me helpful feedback about
my job performance.
1 13c. My Supervisor makes it clear that the work I do
is important.
1 13d. My Supervisor treats me with dignity and
respect.
1 13e. My Supervisor has INITIATED two or more
conversations with me during the year on my
career development and/or my individual
development plan.
1 13f. My Supervisor allows me to do my work and
does not "micro-manage" nor "excessively over-
supervise" my work.
^ %Favorable [ ~| "/.Neither [J] "/..Unfavorable
^^^^^^^^•Q3!^HHIUHIUIkll 25%
1
^^^^^^•f&QS^^^^^H 36% 9%
27% | 73%
33% | 67%
^BEE^H 36% 45%
^^^^^EiZ^B^^H 9% 45%
^^^^BQS^^BBH 8% 50%
•J^^BSii^A^rt 33% | 25%
^^^^^BHEEEHHI^^HHi 17% 17%
•^ESS^^H 9% I 64%
^^^^^^^^^^B^^^^^^^^^^^^^l 8% 17%
* Note Favorable and Unfavorable have been reversed
Category Percents
54321
17% 58% 25% 0% 0%
0% 55% 36% 0% 9%
0% 0% 27% 18% 55%
0% 0% 33% 25% 42%
9% 9% 36% 27% 18%
9% 36% 9% 18% 27%
8% 33% 8% 17% 33%
25% 17% 33% 8% 17%
33% 33% 17% 0% 17%
9% 18% 9% 0% 64%
50% 25% 8% 0% 17%
Statistics
N MeanStdDev DK MS
12 3.92 0.67 0
11 3.36 0.92 1
11 173 090 1
12 1.92 090 0
11 2.64 1.21 1
11 2.82 147 1
12 2.67 1.50 0
12 3.25 1.42 0
12 3.67 1.44 0
11 2.09 1.58 1
12 3.92 1.51 0
-------
\
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb. ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS,, JKTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Communications, Education and Media
Relations
%Favorable
(" ] %Neither
[ ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
128 In your responses to SECTION 4, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
33%
66%
0% 0% 33% 33% 33%
12 200 085
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .^ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Communications, Education and Media
Relations
Category Percents
54321
Statistics
N MeanStdDev OK MS
129 To what extent does doing your job well lead to
things like pay increases and other benefits''
130 To what extent does doing your job well lead to
things like recognition and respect from those
you work with?
131 To what extent do your specific assignments
provide good chances for getting ahead?
132 To what extent is this organization effective in
getting you to meet its needs and contribute to
its effectiveness7
133 To what extent does this organization do a good
job of meeting your needs as an individual7
134 To what extent does this organization have a
real interest in the welfare and overall
satisfaction of those who work there?
135 How much does this organization try to improve
working conditions?
'136 To what extent do you get endlessly referred
from person to person when you need help?
'137 To what extent do you have to go through a lot
of "hassles" and "barriers" to get things done?
'138 To what extent do you get "blocked in" by
longstanding rules and regulations that no one
seems to be able to explain?
139 To what extent are you clear about what people
expect of you on your job?
18% 9% 18% 18% 36%
17% 33% 33% 0% 17%
10% 20% 50% 0% 20%
25% 33% 8% 25%
17% 42% 8% 25%
0% 17% 25% 33% 25%
0% 8% 42% 25% 25%
0% 18% 55% 9% 18%
33% 42% 8% 8% 8%
25% 33% 33% 0%
25% 25% 33% 17% 0%
11 255 157 1
12 333 130 0
10 300 125 2
12 283 134 0
12 275 129 0
12 233 107 0
12 233 098 0
11 273 101 1
12 383 127 0
12 367 115 0
12 358 108 0
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Communications, Education and Media
Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
'140 To what extent are there times on your job when
one person wants you to do one thing and
someone else wants you to do something
different'
141 People at all levels of an organization usually
have know-how that could be of use to decision
makers To what extent is information widely
shared in this organization so that those who
make decisions have access to such
knowledge'
142 I am familiar with the vision, values, mission,
and goals for AO
143 I have a clear enough picture of the direction in
which AO is headed
144 I understand how the work expected of me
relates to the goals and objectives of AO
145 AO provides a work environment conducive for
ethical behavior, legal compliance and
professional integrity
146 AO's values concerning quality have been
communicated clearly to me
147 Employees are rewarded for providing high
quality products and services
148 Services and work processes are designed to
meet customer needs and expectations
149 There is a strong emphasis on customer service
in this organization
8% 25% 17% 25% 25%
9% 9% 36% 36%
0% 33% 8% 25% 33%
0% 17% 25% 25% 33%
17% 25% 17% 8% 33%
17% 17% 25% 8% 33%
17% 17% 25% 8% 33%
9% 27% 36% 9% 18%
8% 25% 25% 25% 17%
17% 33% 17% 25%
12 267 137 0
11 218 133 1
12 242 131 0
12 225 114 0
12 283 159 0
12 275 154 0
12 275 154 0
11 300 126 1
12 283 127 0
12 2 67 130 0
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. »ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Communications, Education and Media
Relations
150 A good working relationship exists between
Contractors and AO employees
151 Managers are fair in recognizing personal and
team accomplishments
152 Work rules and policies are applied consistently
where 1 work
1 53 Corrective actions are taken when employees
do not meet performance standards
154 Management at all levels does a good job with
disciplining problem employees
1 55 The promotions system is fair
156 I have a clear understanding of the human
resources policies and practices (attendance,
sick leave, benefits, etc ) that affect me
1 57 Employees are supported for voluntary, outside-
of-work community activities which are
consistent with our mission
158 Managers and supervisors are receptive to
change (e g , new ways of doing work,
structuring the organization)
1 59 Members of my office are receptive to change
(e g , new ways of doing work, structuring the
organization)
160 I am receptive to change (e g , new ways of
doing work, structuring the organization)
^ %Favorable [ | %Neither [ | %Unfavorable
jj^^^BIE^^^H^H 38% | 24%
|^9 30% | 60%
i^B^^H 18% ! 63%
27% | 73%
22% 78%
USiM 20% | 70%
ijll^^l^^HI^H^^^^^^^^H^H 25% 8%
jj^^^^j^H 40% 40%
27% [ ' 72%
jj^^^^HQ^H^^^H 8% | 50%
i^^^^^^^^^^^^Ki^^^^^l^^^^HiH 17% ~~
' Note Favorable and Unfavorable have been reversed
Category Percents
54321
13% 25% 38% 13% 13%
0% 10% 30% 40% 20%
9% 9% 18% 36% 27%
0% 0% 27% 18% 55%
0% 0% 22% 22% 56%
0% 10% 20% 40% 30%
25% 42% 25% 0% 8%
0% 20% 40% 30% 10%
0% 0% 27% 36% 36%
8% 33% 8% 25% 25%
50% 33% 17% 0% 0%
Statistics
N MeanSldDev DK MS
8 313 125 4
10 230 095 2
11 236 129 1
11 173 090 1
9 167 087 3
10 210 099 2
12 375 114 0
10 270 095 2
11 191 083 1
12 275 142 0
12 433 078 0
-------
.382
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Communications, Education and Media
Relations
Category Percents
54321
Statistics
N MeanStdDev DK MS
161 I feel encouraged to come up with new and
better ways of doing things
162 Employees have the appropriate supplies,
materials, and equipment to perform their jobs
well
163 I have enough time to do what is expected of
me
164 Where I work, we have enough people to get
the work done
165a Noise
165b Temperature
165c Lighting
165d Cleanliness
165e Security
165f Safety
165g Health Conditions
166 In SECTION 5, we had, again, asked you
questions about "AO" or "this organization"
Please indicate below the "perspective" that you
had when you were responding about "AO" or
"this organization" in SECTION 5 of the survey
That is, I answered my questions such that "AO"
or 'THIS ORGANIZATION" refers to (Select
ONE OR MORE)
17% 17% 33% 17% 17%
0% 17% 25% 8% 50%
17% 25% 17% 8% 33%
17% 0% 8% 25% 50%
8% 25% 42% 8% 17%
0% 17% 67% 17% 0%
8% 25% 67% 0% 0%
17% 25% 58% 0%
8% 25% 58% 8% 0%
8% 33% 58% 0%
8% 25% 50% 17% 0%
17% 33% 42% 8% 0%
12 300 135 0
12 2 08 124
12 2 83 159
12 208 151
12 300 121
12 300 060
12 342 067
12 3 58 0 79
12 333 078
12 350 067
12 325 087
12 358 090
* Note Favorable and Unfavorable have been reversed
-------
UJ
O
T
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
The Survey
Office of Communications, Education and Media
Relations
%Favorable |" | %Neither [ J %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
168 The Quality of Work Life Survey is a useful way
to identify some of the strengths and
weaknesses of AO's organizational culture
169 I believe that Senior Management will accept
and act upon the findings from the survey
170 Senior Management has addressed problems
identified by prior surveys
42%
8%
66%
30%
60%
8% 50% 42% 0% 0%
8% 17% 8% 33% 33%
"0% 10% 30% 30% 30%
' Note Favorable and Unfavorable have been reversed
12 367 065 0
12 233 137 0
10 220 103 2
-------
*
01
ID
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Policy, Economics, and
Innovation
Summary of Indices Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS i rcATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
%Favorable
%Neither
[_ J %Unfavorable
Category Percents
54321
Statistics
N MeanStdOev DK MS
Training and Career Development
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy. Economics, and Innovation
10% 30% 19% 25% 16%
11% 27% 21% 26% 15%
33% 41% 17% 6% 3%
29% 39% 20% 9% 3%
14% 31% 32% 15% 7%
16% 37% 29% 13% 5%
22% 36% 12% 18% 11%
23% 40% 13% 17% 8%
15% 44% 22% 13% 6%
21% 45% 21% 9% 3%
6% 23% 34% 27% 10%
6% 20% 36% 30% 9%
286 2.93 0 82
100 2 93 0 79
281 3 93 0 79
99 3 83 0 81
284 3 38 1 14
99 3 53 107
279 3.49 0 89
98 371 0 83
269 3.30 0.93 1 16
98 346 087 2
247 2.88 0.77 15 24
80 287 077 8 12
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS1KATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
| | "/..Unfavorable
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy. Economics, and Innovation
23% 18%
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy. Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
19% 31% 13% 18% 19%
20% 32% 11% 21% 15%
10% 27% 26% 25% 12%
11% 31% 24% 24% 10%
29% 30% 23% 12% 6%
32% 33% 20% 11% 4%
12% 23% 23% 28% 15%
15% 25% 22% 25% 13%
19% 35% 22% 16% 7%
12% 30% 26% 19% 13%
13% 30% 26% 21% 11%
13% 30% 28% 19% 10%
283 3.12 0.89 3
99 323 085 1
280 3.01 0.72
99 313 070
286 3.65 0.74
100 382 062
281 289 077
98 306 072
281 3.42 099
99 307 104
286 3.14 0 82
100 319 0 80
2 3
1 1
2 3
1
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS1RATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy. Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
22% 45% 16% 10% 6%
28% 44% 13% 10% 6%
2% 9% 70% 15% 5%
2% 14% 69% 12% 3%
45% 47% 7% 0% 0%
46% 45% 9% 0% 0%
26% 47% 19% 4% 3%
32% 47% 16% 3% 2%
14% 32% 18% 22% 14%
17% 30% 19% 23% 11%
7% 26% 22% 28% 17%
6% 24% 24% 29% 16%
274 366 097 12
96 377 101 4
243 287 058 21 22
83 299 056 10 7
284 4 37 0 51
100 437 052
271 3.90 0.86 12 3
94 402 084 5 1
285 311 098 1
99 320 094 1
285 278 0.93 1
99 275 085 1
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
[ ] %Unfavorable
Office of the Administrator
Office of Policy. Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
5% 18% 36% 23% 18%
4% 16% 34% 28% 18%
8% 25% 31% 17% 19%
11% 25% 29% 18% 16%
15% 31% 29% 13% 12%
17% 34% 27% 12% 11%
19% 37% 27% 10% 8%
23% 38% 24% 9% 6%
18% 39% 30% 8% 4%
22% 46% 22% 6% 3%
12% 27% 37% 13% 11%
18% 33% 27% 11% 10%
266 271 0.97 7 13
94 260 089 2 4
267 286 1.17
95 2 97 1 19
261 3 59 0.96
90 3 78 0 90
279 3.16 1.15
96 3 36 121
9 10
3 2
273 3.23 122 10 3
95 335 120 4 1
279 349 0.94 4 3
97 360 096 2 1
6 19
3 7
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
| | %Neither
| | %Unfavorable
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
Supervisory Leadership and Management
Office of the Administrator
Office of Policy, Economics, and Innovation
Performance Evaluation and Feedback
Office of the Administrator
Office of Policy. Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
20% 40% 27% 8% 5%
28% 46% 14% 9% 4%
10% 30% 36% 15% 8%
15% 29% 35% 14% 7%
6% 15% 33% 24% 22%
4% 12% 27% 31% 25%
20% 33% 16% 14% 16%
24% 31% 17% 13% 15%
8% 23% 23% 24% 22%
9% 23% 23% 23% 22%
30% 34% 23% 7% 6%
40% 39% 13% 6% 3%
275 3 61 105
94 3 84 106
273 3.19 108 10 3
95 331 111 4 1
228 259 0.93 24 34
83 240 086 4 13
285 3 27 109
100 3 37 104
269 2.74 092 2 15
95 274 090 5
282 373 1.08
100 405 097
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
| | "/(.Unfavorable
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
Supervisory Goal Emphasis
23% 33% 25% 10% 9%
24% 37% 26% 10% 4%
12% 25% 30% 19% 14%
15% 27% 30% 18% 10%
6% 22% 25% 24% 23%
5% 18% 20% 30% 27%
8% 20% 32% 17% 23%
6% 22% 32% 17% 23%
6% 27% 37% 15% 15%
5% 29% 37% 16% 13%
3% 17% 40% 21% 19%
3% 11% 43% 23% 20%
274 353 1.12
95 367 098
3 9
5
276 300 113 1 9
96 317 111 4
271 264 106 8 7
98 245 100 1 1
280 2.73 1.06 1 5
100 271 106
271 2.93 0.99 2 13
91 298 090 9
266 264 0.97 3 17
92 253 090 1 7
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
I 1 "/.Unfavorable
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy. Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanSldDev DK MS
17% 24% 30% 17% 11%
13% 22% 33% 15% 18%
18% 30% 32% 14% 7%
16% 35% 32% 11% 6%
5% 20% 31% 24% 20%
6% 14% 36% 24% 20%
7% 28% 25% 23% 17%
4% 23% 21% 27% 26%
5% 24% 29% 22% 20%
2% 19% 29% 24% 27%
9% 34% 27% 16% 14%
2% 27% 30% 18% 24%
276 3.19 1.04
100 2 96 106
281 3 39 0 87
98 3 45 0 81
280 2.83 0.94
99 2 49 0 88
244 265 102 5 37
83 263 095 17
2 4
1
260 2.74 099 2 24
91 245 094 9
251 3.10 1.11 12 23
88 2.66 111 4 8
-------
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanSldDev DK MS
| | %Unfavorable
Office of the Administrator
Office of Policy, Economics, and Innovation
7% 51% 34% 4% 4%
6% 63% 27% 1% 2%
190 353 085 91
81 369 072 19
Office of the Administrator
Office of Policy, Economics, and Innovation
7% 26% 21% 23% 23%
7% 27% 23% 21% 22%
283 2.76 0 85
100 2 82 0 84
Office of the Administrator
Office of Policy, Economics, and Innovation
3% 36% 34% 14% 13%
3% 31% 39% 9% 18%
211 303 107 72
67 293 112 33
Office of the Administrator
Office of Policy, Economics, and Innovation
10% 40% 24% 17% 9%
11% 41% 23% 16% 9%
283 3.26 0 72
100 328 074
Office of the Administrator
Office of Policy, Economics, and Innovation
10% 40% 17% 20% 13%
12% 43% 19% 20% 6%
283 3.12 0 96
100 3 36 0 83
Office of the Administrator
Office of Policy, Economics, and Innovation
10% 24% 46% 13% 6%
5% 19% 45% 19% 12%
283 3.19 072 1
100 2 87 0 71
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS • rtATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
%Favorable
| | %Neither
[ | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Office of the Administrator
Office of Policy, Economics, and Innovation
27%
40%
25%
45%
5% 28% 27% 23% 17%
5% 25% 25% 28% 17%
247 284 0.81 8 31
87 276 081 2 11
-------
S7>,,
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanSldDev DK MS
Office of the Administrator
Off ce of Policy, Economics, and Innovation
Office of the Administrator
Office of Policy, Economics, and Innovation
23% 15% 32% 25% 5%
20% 15% 41% 16% 8%
3% 1% 20% 63% 13%
3% 1% 23% 60% 13%
285 3 24 0.88
100 321 087
285 2.18 0 63
100 221 066
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Policy, Economics, and
Innovation
Favorability Order of Indicies
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanSldDev DK MS
Individual Performance-Outcome
Group Performance-Outcome
Supervisory Support
Work-Group Goal Emphasis
TeamWork
Contractor's Relations
Work-Group Support
Commitment of the Workforce
Family, Work and Life Balance
Diversity Behaviors
Employee Involvement and Participation
Supervisory Goal Emphasis
Group Functioning-Outcome
Resource Allocation and Utilization
Supervisory Leadership and Management
Job Stability
Innovation and Risk-Taking
Mentoring
Job Clarity
Supervisory Team Building
100 4 37 0 52
94 4 02 0 84
100 405 097
94 3 84 106
96 3 77 101
81 369 072
90 3 78 0 90
99 183 0 81
98 3 71 0 83
100 382 062
99 3 53 107
95 3 67 0 98
97 360 096
100 336 083
100 3 37 104
98 346 087
100 328 074
99 3 23 0 85
98 345 081
95 3 35 120
5 1
4
19
3 7
1
1
2
4 1
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
Work-Group Team Building
Satisfaction-Outcome
Work-Group Work Facilitation
Personal Experiences
Supervisory Work Facilitation
Diversity Training
Workforce Diversity
Diversity Management
Training and Career Development
Supervisory Encouragement of Participation
Social Responsibility and Community Involvement
Goal Integration-Outcome
Absence of Bureaucracy
Organizational Fairness and Treatment of Employees
Performance Evaluation and Feedback
The Survey
Workplace Communications
Customer Service
Reward and Recognition
System Values, Vision and Mission
96 3 36 1 21 3 1
99 320 094 1
95 331 111 4 1
100 319 080
96 317 111 4
99 307 104 1
99 313 070 1
98 306 072 1 1
100 2 93 0 79
95 297 119 3 2
67 293 112 33
91 298 090 9
100 296 106
100 2 82 0 84
95 274 090 5
87 276 081 2 11
99 275 085 1
88 266 111 4 8
100 2 71 106
99 249 088 1
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Job Transition
Work Environment
Senior Management
Quality Leadership and Commitment to Quality
Decision-Making Practices
Communication Flow
Pay and Benefits
Team Coordination
Concern for People
^ %Favorable | | %Neilher | | %Unfavorable
^HE^^^H 36% 39%
^HEU^^^I 45% 31%
^^B^|^| 20% 57%
I^EE^H 29% | 51%
^^B^^| 36% | 44%
IH^I^^B 34% 46%
^Sfsfi^B 69% 15%
BE£2^9 27% 56%
BQH 43% | 43%
Category Percents
54321
6% 20% 36% 30% 9%
5% 19% 45% 19% 12%
5% 18% 20% 30% 27%
2% 19% 29% 24% 27%
6% 14% 36% 24% 20%
4% 16% 34% 28% 18%
2% 14% 69% 12% 3%
4% 12% ?7% 31% ?S%
3% 11% 43% 23% 20%
Statistics
N MeanStdDev DK MS
80 287 077 8 12
100 287 071
98 245 100 1 1
91 245 094 9
83 263 095 17
94 260 089 2 4
83 299 056 10 7
83 2.40 0,86 4 13
92 253 090 1 7
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Office of Policy, Economics, and
Innovation
Summary Item Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS • nATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanSldDev DK MS
1 I feel that I have equal and fair access to
training and educational opportunities (e g , in-
service training, workshops, tuition
reimbursement, etc }
2.1 feel that I have equal and fair access to job
development opportunities (e g , special
assignments, task farces, committees, etc )
3 I feel that the training and job development
RESOURCES in this organization are adequate
for getting (he job done
4 My future chances for promotion are good
5 I believe I can satisfy my career goals
6 I am willing to put in a great deal of effort
beyond what is normally expected in order to
help this organization be successful
7 I am proud to tell others that I work for this
organization
*8 I am concerned about the stability or future of
my job
9 I have sufficient freedom in deciding how to do
my work
10 I feel free to speak my mind about work
processes without fear of negative
consequences toward me
11 I have enough information to do my job well
27% 36% 22% 10% 4%
19% 36% 16% 17% 11%
8% 25% 29% 26% 11%
4% 15% 19% 36% 26%
8% 36% 19% 23% 13%
35% 42% 14% 7% 1%
22% 36% 27% 11% 4%
8% 20% 24% 36% 11%
30% 42% 13% 12% 3%
15% 37% 13% 21% 13%
13% 49% 17% 14% 6%
99 373 110 1
99 335 128 0 1
99 293 114 1
98 237 114 2
99 303 121 1
99 404 094 1
100 361 107 0
99 278 114 1
100 384 108 0
99 320 130 0 1
98 349 109 0 2
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Policy, Economics, and Innovation
%Favorable [ | %Neither
( ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
12 My job makes good use of my skills and abilities
13 My work gives me a feeling of personal
accomplishment
14 People within my team cooperate to get the job
done
15 I like the kind of work I do
16 I feel welcome and included in unofficial and/or
informal social interactions, including lunches.
breaks, or after-hours events
'17 Who you know is critical for one's career
advancement
18 Employees receive the training they need to
perform their jobs (for example, help from
supervisors, leam leaders, or co-workers)
19 Family-related benefits are available to
employees in this organization (e g , parental
leave policies, on-site child care, sick care, flex-
place, etc)
20 Programs that help employees deal with work
and family responsibilities are provided in this
organization (e g , Work-life programs, support
groups, stress management courses)
21 Managers and supervisors allow employees to
take full advantage of organizational policies
which help employees to balance their work and
family/personal responsibilities
21% 36% 12% 18% 13%
20% 39% 21% 10% 10%
26% 39% 11% 13% 10%
32% 48% 11% 4% 5%
20% 42% 21% 10% 7%
35% 48% 11% 5% 1%
7% 37% 31% 20% 5%
31% 48% 12% 5% 3%
41% 38% 11% 5%
23% 40% 22% 13% 3%
100 334 134 0
100 349 121 0
97 3 57 129 0 3
100 398 102 0
100 358 113 0
100 411 086 0
100 321 101 0
97 399 096 3
88 332 092 12
93 3 66 107 7
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .^ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Office of Policy, Economics, and Innovation
%Favorable
| _ J %Neither
| | %Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
31 In your responses to SECTION 1, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization," what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
22%
75%
1% 2% 22% 60% 15%
100 214 073
' Note Favorable and Unfavorable have been reversed
-------
m.
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb, ,
-------
MSB,
*
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINlL ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Policy, Economics, and Innovation
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
43 This organization is very open and
accommodating to varying religious
perspectives and groups
*44 This organization would benefit from having
more diversity (i e . age. background, culture.
experience, gender, language, race, sexual
orientation, etc ) at the senior management
levels
'45 Minorities perceive a "limit" or "glass ceiling" in
their career advancement
*46 Persons with Disabilities perceive a "limit" or
"glass ceiling" in their career advancement
*47 Women employees perceive a "limit" or "glass
ceiling" in their career advancement
*48 White male employees perceive a "limit" or
"glass ceiling" in their career advancement
*49 Older employees perceive a "limit" or "glass
ceiling" in their career advancement
50 Regardless of their many differences, the
people in this organization work well together
with little conflict
51 Diversity (i e , age, background, culture,
experience, gender, language, race, sexual
orientation, etc ) is valued in this organization
52 Training directed at "diversity management" is
needed at all levels in this organization
14% 40% 38% 8% 0%
21% 29% 26% 14% 10%
29% | 25% _
30%
27%
20% 41% 23% 9%
16% 23% 40% 19% 2%
11% 24% 22% 29% 14%
18% 27% 14% 22% 19%
14% 36% 23% 20% 7%
10% 46% 25% 15% 3%
3% 42% 29% 22% 3%
14% 29% 30% 17% 10%
72 360 083 26 2
97 335 125 1 2
64 359 111 35 1
43 333 104 56 1
76 287 124 23 1
78 303 141 20 2
70 330 116 28 2
99 345 097 0 1
89 319 094 10 1
93 320 118 7
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. »ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Policy, Economics, and Innovation
[ ~| %Neither [ ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
53 Attendance at organizationally sponsored
diversity seminars, workshops, etc should be
mandatory
'54 One must have a particular work style and
educational background to advance to the upper
levels in this organization
55 Racism and racial discrimination are not
problems in this organization today
56 Sexism and gender discrimination are not
problems in this organization today.
57 Homophobia (fear or hate of gays and lesbians)
is not a problem in this organization today
58 Considering everything, how would you rate
your overall satisfaction with this organization in
hiring and promoting a diverse (I e , age,
background, culture, experience, gender,
language, race, sexual orientation, etc )
workforce'
59 Within the last 12 months, how frequently did
you hear language in this organization which
you considered sexist'
60 Within the last 12 months, how frequently did
you hear language in this organization which
you considered racist'
61 Within the last 12 months, how frequently did
you hear language in this organization which
you considered homophobic''
12% 24% 23% 22% 18%
19% 34% 25% 19% 3%
15% 26% 26% 24% 8%
12% 34% 22% 24% 9%
20% 34% 32% 9% 4%
6% 40% 26% 22% 6%
49% 25% 17% 4% 4%
71% 11% 11% 3% 3%
77% 11% 7% 1% 3%
99 290 130 1
91 346 110 8 1
91 318 119 9
93 317 118 7
74 357 105 26
96 318 105 3 1
4 12 109 1
98 445 102 2
96 458 091 4
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Policy, Economics, and Innovation
%Favorable
_] %Neilher
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
62 In SECTION 2, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 2 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
63 In your responses to SECTION 2, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
37%
24%
16% 23% 37% 19% 5%
100 3 26 1 10
27%
68%
5% 0% 27% 60%
100 2 34 0 83
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS..
-------
UJ
O
•*
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Office of Policy, Economics, and Innovation
"/•Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
85 Overall, how satisfied are you with your job?
86 Considering your skills and the effort you put
into your work, how satisfied are you with your
pay'
87 Considering everything, how would you rate
your overall satisfaction with this organization at
the present time9
88a In SECTION 3. we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 3 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
88b In your responses to SECTION 3, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
20% 46% 12% 16% 5%
22% 30% 15% 27% 5%
13% 29% 23% 26% 8%
11% 5% 47% 27% 10%
19%
79%
2% 0% 19% 61% 18%
99 361 113 0 1
99 337 124 0 1
313 118 0 1
100 2 80 106
100 207 074 0
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Policy, Economics, and Innovation
(371 "/"Neither | ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
89 Supervisors and Managers openly communicate
about this organization's conditions and choices
it faces
90 Staff opinions are taken seriously and acted
upon
91 Employees are kept well informed on all issues
affecting their job
"92 If you are rot in "the grapevine" in this
organization, you don't what's going on
93 Team Leaders serve an important role in
coordinating, facilitating, and guiding this
organization's work efforts and projects
94 How adequate is the information your team gets
about what is going on in other Offices7
95 To what extent does this organization tell your
team what it needs to know to do the best
possible job9
96 How receptive are people ABOVE YOUR
SUPERVISOR to ideas and suggestions coming
from your team'
97 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor provide the members of your team
with information about the decisions in advance
BEFORE final decisions are made7
5% 21% 22% 31% 22%
5% 25% 29% 30% 11%
2% 21% 27% 34% 15%
23% 36% 20% 14%
14% 4b% 22% 11% 8%
4% 10% 34% 28% 23%
6% 20% 33% 25% 15%
1% 17% 34% 30% 17%
22% 36% 16% 18%
97 257 119 2 1
97 282 109 2 1
99 261 105 0 1
98 356 118 1 1
80 346 110 18 2
245 108 3 1
93 278 113 6 1
82 255 101 16 2
95 287 120 4 1
* Note Favorable and Unfavorable have been reversed
-------
f
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Policy, Economics, and Innovation
% Favorable
%Neilher
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
98 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask for your opinions and ideas from
members of your team BEFORE final decisions
are made9
99 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor ask persons affected for their ideas
BEFORE final decisions are made9
100 To what extent does your Supervisor encourage
the persons in the team to work as a "team1"'
101 To what extent does your team plan together
and coordinate its efforts7
102 To what extent does your team feel responsible
for meeting its objectives successfully?
103 To what extent is your team able to respond to
unusual work demands placed upon if
104 To what extent do you have confidence and
trust in the persons in your team9
105 When you talk with PERSONS IN YOUR TEAM.
to what extent do they pay attention to what you
are saying7
106 To what extent are PERSONS IN YOUR TEAM
willing to listen to your problems7
107 How much do PERSONS IN YOUR TEAM
encourage each other to work as a "team"7
14% 28% 24% 21% 14%
12% 21% 32% 21% 14%
17% 34% 27% 12% 11%
16% 29% 35% 11% 9%
27% 40% 18% 11% 4%
29%' 40% 24% 5% 2%
22% 43% 18% 10% 7%
23% 51% 15% 7% 3%
20% 41% 30% 4% 4%
18% 33% 27% 11% 10%
96 307 126 3 1
94 296 121 4 2
95 335 120 4 1
95 332 115 3 2
93 3 74 1 10 6 1
91 387 097 8 1
97 3 62 1 15 2 1
94 384 098 5 1
92 367 098 7 1
96 336 121 3 1
* Note Favorable and Unfavorable have been reversed
-------
Ill
o
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. JVTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanSldOev DK MS
108 How much do PERSONS IN YOUR TEAM
maintain high standards of performance''
109 To what extent do PERSONS IN YOUR TEAM
provide the information or help you need so that
you can plan work ahead of time7
110 To what extent do different Offices plan together
and coordinate their efforts7
111 To what extent does your Office receive
cooperation and assistance from other divisions?
112 How are problems BETWEEN Offices resolved'
113a My Supervisor takes the time to learn about my
career goals, aspirations, and plans
113b My Supervisor gives me helpful feedback about
my job performance
113c My Supervisor makes it clear that the work I do
is important
113d My Supervisor treats me with dignity and
respect
113e My Supervisor has INITIATED two or more
conversations with me during the year on my
career development and/or my individual
development plan
113f My Supervisor allows me to do my work and
does not "micro-manage" nor "excessively over-
supervise" my work
28% 46% 14% 9% 4%
15% 29% 35% 14% 7%
2% 5% 25% 26% 42%
3% 13% 29% 32% 22%
8% 18% 29% 37%
13% 30% 23% 18% 16%
13% 38% 17% 15% 17%
26% 35% 19% 7% 13%
44% 35% 10% 7% 4%
10% 18% 14% 27% 31%
47% 34% 6% 4% 9%
94 384 106 5 1
95 331 111 4 1
84 200 104 15 1
90 243 108 9 1
65 282 107 34 1
100 306 129 0
100 315 131 0
100 354 131 0
100 408 109 0
97 249 136 2 1
100 406 123 0
' Note Favorable and Unfavorable have been reversed
-------
fit?
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb. .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
113g My Supervisor does more than "going through
the motions" and "ticking off a checklist" when it
comes to the required elements of my
performance evaluation
114a Supervisors provide fair and accurate ratings of
employee's performance
114b Supervisors provide employees with ongoing
constructive suggestions to improve their job
performance
*114C Employees who are well-liked get better
evaluations, even if they are not high performers
*114d Managers and supervisors show FAVORITISM
in their rewards and recognition efforts
114e EPA's "Pass/Fail" performance evaluation
system provides accurate and useful
evaluations of employee's performance
114f Overall, how good a job do you feel is being
done by your Supervisor'
115 How friendly and easy to approach is your
Supervisor'
116 When you talk with your Supervisor, to what
extent does he/she pay attention to what you
are saying'
117 How much does your Supervisor encourage
people to give their best efforts'
118 To what extent does your Supervisor maintain
high standards of performance within your team'
15% 30% 20% 14% 21%
11% 38% 27% 15% 9%
4% 27% 27% 27% 16%
18% 24% 19% 21% 19%
23% 20% 17% 27% 13%
4% 4% 16% 28% 47%
23% 26% 28% 12% 10%
45% 32% 15% 4% 4%
34% 45% 11% 8% 2%
23% 35% 31% 8% 3%
23% 37% 21% 13% 5%
94 303 138 6
328 113 11
94 2 77 1 14 6
3 00 139 32
314 137 12
191 110 11
99 340 125 0 1
100 410 106 0
100 401 098 0
97 366 102 3
98 3 60 1 14 1 1
Note Favorable and Unfavorable have been reversed
-------
X081"*
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. JXTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Policy, Economics, and Innovation
%Favorable [ ~] %Neither [" | %Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
119 To what extent does your Supervisor provide
help, training, and guidance so that you can
improve your performance9
120 To what extent does your Supervisor provide the
help you need so that you can schedule work
ahead of time7
121 To what extent does your Supervisor offer new
ideas for solving job-related problems7
122 Senior Management gives employees a clear
picture of the direction in which this organization
is headed
123 Senior Management is doing the things
necessary to keep this organization competitive
with similar government organizations
124 I can trust what Senior Management tells me
125 Senior Management demonstrates that
employees are important to the success of this
organization
126 Senior Management is visible and active in this
organization
127 In SECTION 4, we had. again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 4 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
15% 24% 30% 20% 11%
12% 31% 33% 16% 8%
18% 25% 27% 18% 12%
2% 14% 16% 32% 36%
3% 22% 23% 23% 29%
4% 18% 32% 28% 18%
4% 20% 16% 35% 25%
9% 19% 17% 28% 27%
27% 15% 42% 10% 6%
100 312 1 22 0
93 3 24 1 10 7
95 320 126 5
94 214 112
246 121 31
90 263 111 10
96 243 119 4
98 2 57 1 32 2
100 347 117 0
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, rcATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Office of Policy, Economics, and Innovation
%Favorable
f " | %Neilher
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev OK MS
128 In your responses to SECTION 4. please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES'' (Select ONE OR MORE)
71%
4% 1% 24% 58% 13%
100 225 085
' Note Favorable and Unfavorable have been reversed
-------
•Hi
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
129 To what extent does doing your job well lead to
things like pay increases and other benefits''
130 To what extent does doing your job well lead to
things like recognition and respect from those
you work with'
131 To what extent do your specific assignments
provide good chances for getting ahead'
132 To what extent is this organization effective in
getting you to meet its needs and contribute to
its effectiveness?
133 To what extent does this organization do a good
job of meeting your needs as an individual''
134 To what extent does this organization have a
real interest in the welfare and overall
satisfaction of those who work there7
135 How much does this organization try to improve
working conditions?
'136 To what extent do you get endlessly referred
from person to person when you need help9
* 137 To what extent do you have to go through a lot
of "hassles" and "barriers" to get things done'
*138 To what extent do you get "blocked in" by
longstanding rules and regulations that no one
seems to be able to explain?
139 To what extent are you clear about what people
expect of you on your job?
5% 14% 32% 18% 31%
29% 34% 15% 13%
4% 22% 31% 18% 26%
10% 32% 38% 12% 9%
1% 26% 38% 20% 15%
3% 14% 38% 26% 19%
2% 8% 48% 21% 21%
9% 10% 28% 34% 19%
24% 20% 32% 18%
20% 13% 38% 15% 13%
44% 30% 13% 6%
98 245 121 2
100 306 115 0
97 2 61 1 20 3
93 3 23 1 06 5 2
98 2 77 1 03 2
94 256 105 6
250 098 3 1
97 2 58 1 18 3
100 3 38 1 20 0
99 312 1 27 0 1
99 331 099 1
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Policy, Economics, and Innovation
Category Percents
54321
Statistics
N MeanStdDev DK MS
'140 To what extent are there times on your job when
one person wants you to do one thing and
someone else wants you to do something
different?
141 People at all levels of an organization usually
have know-how that could be of use to decision
makers To what extent is information widely
shared in this organization so that those who
make decisions have access to such
knowledge''
142 I am familiar with the vision, values, mission,
and goals for AO
143 I have a clear enough picture of the direction in
which AO is headed
144 I understand how the work expected of me
relates to the goals and objectives of AO
145 AO provides a work environment conducive for
ethical behavior, legal compliance and
professional integrity
146 AO's values concerning quality have been
communicated clearly to me
147 Employees are rewarded for providing high
quality products and services
148 Services and work processes are designed to
meet customer needs and expectations
149 There is a strong emphasis on customer service
in this organization
5% 9% 34% 25% 26%
2% 7% 39% 27% 25%
2% 16% 19% 33% 29%
1% 8% 14% 40% 36%
4% 21% 24% 26% 24%
46% 27% 8% 12%
2% 16% 27% 27% 28%
2% 19% 30% 20% 29%
24% 34% 18% 25%
4% 29% 27% 18% 21%
99 241 112 1
88 234 100 12
99 228 112 1
99 197 096 1
255 119 1
93 330 111 7
97 238 112 3
94 246 116 6
89 256 111 11
95 2 78 120 5
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.. JVTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Policy, Economics, and Innovation
%Favorable
%Neither [ ] "/.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
150 A good working relationship exists between
Contractors and AO employees
151 Managers are fair in recognizing personal and
team accomplishments
152 Work rules and policies are applied consistently
where I work
153 Corrective actions are taken when employees
do not meet performance standards
154 Management at all levels does a good job with
disciplining problem employees
155 The promotions system is fair
156 I have a clear understanding of the human
resources policies and practices (attendance.
sick leave, benefits, etc ) that affect me
157 Employees are supported for voluntary, outside-
of-work community activities which are
consistent with our mission
158 Managers and supervisors are receptive to
change (e g , new ways of doing work,
structuring the organization)
159 Members of my office are receptive to change
(e g , new ways of doing work, structuring the
organization)
160 I am receptive to change (e g , new ways of
doing work, structuring the organization)
63% 27% 1% 2%
24% 39% 18% 14%
7% 34% 28% 17% 14%
0% 12% 16% 35% 37%
0% 3% 15% 39% 42%
1% 16% 29% 19% 35%
18% 61% 10% 8% 3%
3% 31% 39% 9% 18%
5% 22% 28% 26% 19%
5% 39% 26% 19% 11%
20% 63% 15% 2% 0%
81 369 072 19
92 286 108 8
92 301 116 8
203 101 31 1
66 179 081 33 1
89 229 114 10 1
100 383 092 0
67 293 112 33
93 268 117 7
95 309 110 5
99 401 066 1
' Note Favorable and Unfavorable have been reversed
-------
V
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,*ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Policy, Economics, and Innovation
%Favorable
%Neither
| ] %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
161 I feel encouraged to come up with new and
belter ways of doing things
162 Employees have the appropriate supplies,
materials, and equipment to perform their jobs
well
163 I have enough time to do what is expected of
me
164 Where I work, we have enough people to get
the work done
165a Noise
165b Temperature
165c Lighting
165d Cleanliness
165e Security
165f Safety
165g Health Conditions
166 In SECTION 5, we had, again, asked you
questions about "AO" or "this organization"
Please indicate below the "perspective" that you
had when you were responding about "AO" or
"(his organization" in SECTION 5 of the survey
That is, I answered my questions such that "AO"
or "THIS ORGANIZATION" refers to (Select
ONE OR MORE)
11% 41% 23% 17% 7%
11% 50% 23% 11% 5%
12% 50% 17% 16% 5%
13% 30% 16% 32%
13% 31% 45% 9% 2%
3% 9% 40% 32% 16%
8% 25% 50% 14% 3%
4% 18% 45% 20% 13%
2% 19% 49% 18% 12%
2% 20% 51% 15% 12%
2% 13% 35% 24% 25%
28% 17% 35% 10% 10%
99 3 32 1 10 1
100 351 100 0
100 348 106
3 08 122 0 1
100 344 090
100 251 097
100 321 089
100 2 80 102
100 2 81 0 95
99 285 095 1
242 107 1
100 343 127
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .»ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Office of Policy, Economics, and Innovation
%Favorable
[ 1 %Neither
| | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
167 In your responses to SECTION 5, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace of your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
24%
72%
4% 0% 24% 62% 10%
100 226 080
' Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS,, vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
The Survey
Office of Policy, Economics, and Innovation
%Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
168. The Quality of Work Life Survey is a useful way
to identify some of the strengths and
weaknesses of AO's organizational culture.
169.1 believe that Senior Management will accept
and act upon the findings from the survey.
170. Senior Management has addressed problems
identified by prior surveys.
9% 40% 32% 16% 3%
3% 15% 25% 33% 24%
0% 15% 17% 35% 33%
91 3.34 0.97 9
88 2.41 1.11 12
46 215 1.05 54
* Note Favorable and Unfavorable have been reversed
-------
*
Ul
a
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Immediate Office (Administrator and
Deputy Administrator), Staff Offices,
and Other
Summary of Indices Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable
%Neither
[ | "/.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Job-Stability
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
10% 30% 19% 25% 16%
11% 31% 18% 23% 17%
286 2.93 0 82
139 299 085
33% 41% 17% 6% 3%
36% 42% 13% 4% 4%
281 3 93 0 79
136 402 078
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
12% [ " 29%
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
14% 31% 32% 15% 7%
13% 28% 35% 17% 7%
22% 36% 12% 18% 11%
22% 36% 12% 19% 11%
284 3.38 1.14
138 338 113
15% 44% 22% 13% 6%
15% 44% 22% 12% 7%
279 3 49 0 89
135 347 089
269 330 093 1 16
125 324 095 1 13
-------
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
[ | %Unfavorable
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
OFFICE OF THE ADMINIS, KATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Category Percents
54321
Statistics
N MeanStdDev DK MS
6% 23% 34% 27% 10%
6% 24% 34% 26% 11%
247 2.88 077 15 24
126 290 071 6 7
19% 31% 13% 18% 19%
22% 28% 14% 17% 20%
283 3.12 0.89
138 313 092
10% 27% 26% 25% 12%
10% 24% 29% 23% 14%
280 3 01 0.72
134 296 073
29% 30% 23% 12% 6%
30% 28% 23% 12% 7%
286 3.65 0 74
139 361 078
12% 23% 23% 28% 15%
12% 21% 23% 28% 16%
281 2.89 0 77
136 283 081
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
f ] %Unfavorable
Office ol the Administrator
_20%__ | 18%
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev OK MS
Diversity Training v
19% 35% 22% 16% 7%
25% 38% 20% 14% 4%
281 3.42 0.99
136 367 090
13% 30% 26% 21% 11%
14% 30% 25% 21% 10%
286 3.14 0 82
139 319 083
22% 45% 16% 10% 6%
22% 46% 18% 9% 5%
2% 9% 70% 15% 5%
1% 5% 71% 17% 6%
45% 47% 7% 0% 0%
46% 48% 6% 0% 0%
284 4 37 0 51
137 439 050
274 3.66 0.97 12
134 371 091 5
243 2.87 058 21 22
117 279 055 7 15
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
26% 47% 19% 4% 3%
25% 52% 19% 3% 2%
14% 32% 18% 22% 14%
14% 35% 18% 19% 14%
7% 26% 22% 28% 17%
7% 28% 21% 27% 17%
5% 18% 36% 23% 18%
8% 18% 39% 19% 16%
8% 25% 31% 17% 19%
9% 26% 30% 15% 19%
271 3.90 086 12 3
134 394 079 3 2
285 3.11 0.98
139 315 099
285 2.78 0 93
139 283 100
266 271 097 7 13
127 283 103 5 7
267 286 117 9 10
127 290 117 5 7
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev OK MS
15% 31% 29% 13% 12%
15% 31% 29% 14% 12%
273 3.23 1.22 10
133 323 122 5
19% 37% 27% 10% 8%
19% 37% 27% 9% 8%
279 3.49 0.94
136 349 090
18% 39% 30% 8% 4%
19% 36% 31% 10% 4%
12% 27% 37% 13% 11%
12% 26% 41% 11% 10%
279 316 1 15
137 319 111
20% 40% 27% 8% 5%
19% 39% 29% 8% 6%
275 3 61 105
135 3 56 107
261 359 096 6 19
126 356 099 3 10
-------
I
O
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
| | "/.Unfavorable
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
10% 30% 36% 15% 8%
10% 32% 36% 14% 8%
273 319 1.08 10 3
133 320 107 5 1
6% 15% 33% 24% 22%
9% 18% 37% 19% 17%
228 259 0.93 24 34
104 281 093 17 18
20% 33% 16% 14% 16%
20% 34% 14% 15% 16%
285 3 27 1.09
138 328 112
8% 23% 23% 24% 22%
8% 24% 23% 23% 21%
30% 34% 23% 7% 6%
26% 30% 27% 9% 8%
282 3.73 108
135 356 112
269 274 092 2 15
128 278 096 2 9
-------
•a
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable
[ | %Neither
_1
%Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Senior Management
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Goal Integration-Outcome
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
23% 33% 25% 10% 9%
26% 33% 23% 8% 11%
274 3 53 112
133 3 56 1 18
12% 25% 30% 19% 14%
11% 22% 31% 19% 15%
276 3.00 1.13
135 296 112
6% 22% 25% 24% 23%
9% 24% 30% 19% 18%
271 2.64 1.06
128 286 107
8% 20% 32% 17% 23%
10% 20% 30% 17% 22%
280 2 73 106
134 280 109
30%
27%
6% 27% 37% 15% 15%
6% 29% 38% 13% 14%
3 9
2 4
8 7
5 6
271 293 099 2 13
133 299 102 2 4
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
By KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
| J %Unfavorable
Office of the Administrator
40%
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
3% 17% 40% 21% 19%
4% 23% 40% 17% 16%
266 2.64 097 3 17
127 283 100 2 10
17% 24% 30% 17% 11%
22% 28% 28% 16% 6%
276 319 104
129 345 100
18% 30% 32% 14% 7%
20% 29% 31% 12% 8%
281 3.39 0 87
136 342 088
5% 20% 31% 24% 20%
6% 25% 30% 21% 19%
244 265 1.02 5 37
118 278 107 5 16
7% 28% 25% 23% 17%
10% 32% 26% 20% 12%
280 2.83 0 94
134 3 06 0 95
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
[~ I %Unfavorable
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Category Percents
54321
Statistics
N MeanSldDev DK MS
5% 24% 29% 22% 20%
8% 29% 29% 19% 15%
260 2.74 099 2 24
124 295 098 2 13
9% 34% 27% 16% 14%
16% 39% 26% 11% 8%
251 310 111
117 346 102
7% 51% 34% 4% 4%
9% 46% 36% 4% 5%
7% 26% 21% 23% 23%
8% 28% 19% 23% 22%
283 2.76 0 85
136 280 087
3% 36% 34% 14% 13%
5% 39% 30% 16% 10%
12 23
8 14
190 353 085 91
85 352 089 50
211 3.03 107 72
105 311 108 31
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable
| ] %Neither
%Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
Innovation and Risk-Taking
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
Office of the Administrator
10% 40% 24% 17% 9%
11% 43% 22% 15% 8%
283 3 26 0.72
136 335 069
10% 40% 17% 20% 13%
9% 40% 17% 19% 16%
283 3.12 096
136 307 099
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
10% 24% 46% 13% 6%
15% 25% 47% 11% 3%
283 319 0.72
136 3 39 0 70
The Survey
Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
5% 28% 27% 23% 17%
5% 30% 30% 20% 16%
247 2.84 0.81
114 293 081
8 31
6 19
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS1 RATOR
BY KEY ENTITIES
SUMMARY OF INDICES REPORT
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
n%
Category Percents
54321
Statistics
N MeanSldDev DK MS
Immediate Office (Administrator and Deputy Administrator). Staff
Offices, and Other
23% 15% 32% 25% 5%
27% 15% 23% 30% 4%
285 3 24 0 88
138 332 092
Immediate Office (Administrator and Deputy Administrator), Staff
Offices, and Other
3% 1% 20% 63% 13%
3% 2% 19% 63% 13%
285 218 0 63
138 219 065
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Immediate Office (Administrator and
Deputy Administrator), Staff Offices,
and Other
Favorability Order oflndicies
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Neither
| | % Unfavorable
J4% "(_ 31%
" "28% I 22%
~?4% I 37%
Category Percents
54321
Statistics
N MeanSidDev DK MS
Individual Performance-Outcome
Commitment of the Workforce
Group Performance-Outcome
Team Work
Diversity Training
Supervisory Goal Emphasis
Family, Work and Life Balance
Work-Group Goal Emphasis
Diversity Behaviors
Employee Involvement and Participation
Group Functioning-Outcome
Supervisory Support
Contractor's Relations
Work-Group Support
Customer Service
Innovation and Risk-Taking
Supervisory Leadership and Management
Absence of Bureaucracy
Mentoring
Job Clarity
6%
46% 48% 6%
36% 42% 13%
25% 52% 19%
22% 46% 18%
25% 38% 20%
26% 33% 23%
15% 44% 22%
19% 39% 29%
30% 28% 23%
22% 36% 12%
19% 37% 27%
26% 30% 27%
9% 46% 36%
19% 36% 31%
16% 39% 26%
11% 43% 22%
20% 34% 14%
22% 28% 28%
22% 28% 14%
20% 29% 31%
0% 0%
4% 4%
3% 2%
9% 5%
14% 4%
8% 11%
12% 7%
8% 6%
12% 7%
19% 11%
9% 8%
9% 8%
4% 5%
10% 4%
11% 8%
15% 8%
15% 16%
16% 6%
17% 20%
12% 8%
137 439
136 4 02
134 394
134 371
136 367
133 356
135 347
135 356
139 361
138 338
136 349
135 356
85 352
126 356
117 346
136 335
138 328
129 345
138 313
136 342
050
078
079
091
090
118
089
107
078
1 13
090
112
099
102
069
112
100
092
088
2
3
3 2
5
1 2
2 4
4
3 1
1
2 1
1 3
089 50
10
3
8 14
3
1
1 9
1
1 2
-------
*«t
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
Satisfaction-Outcome
Resource Allocation and Utilization
Supervisory Team Building
Social Responsibility and Community Involvement
Personal Experiences
Work-Group Work Facilitation
System Values, Vision and Mission
Training and Career Development
Job Stability
Work Environment
Work-Group Team Building
Quality Leadership and Commitment to Quality
Organizational Fairness and Treatment of Employees
Goal Integration-Outcome
The Survey
Supervisory Encouragement of Participation
Workplace Communications
Workforce Diversity
Supervisory Work Facilitation
Senior Management
139 315
136 307
133 323
105 311
139 319
133 3 20
134 3 06
139 299
125 324
136 339
137 319
124 2 95
136 280
133 299
114 293
127 290
139 283
134 296
135 296
128 2 86
112
107
099
099 3
122 5 1
108 31 3
083
107 5 1
095 2 3
085
095
070
1 11
098
087
102
081
1 17
100
073
1 13
1 2
2
2 13
1 2
2 4
6 19
5 7
1 3
5 6
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
BY KEY ENTITIES
FAVOR ABILITY ORDER OF INDICES
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Diversity Management
Performance Evaluation and Feedback
Decision-Making Practices
Job Transition
Reward and Recognition
Concern for People
Team Coordination
Communication Flow
Pay and Benefits
^ %Favorable [_ ") "/.Neither { ] "/..Unfavorable
^^^^EE^^^HI 23% | 44%
^^^^E^^^^^l 23% | 44%
^^^K&9HH 30% 40%
^^HEf^H^H 34% | 37%
^^^KE&^^^H 30% 39%
^^HBS^^^H 4o% 33%
^^H^^^^H 37% 36%
^^^^^^^^| 39% 35%
I321 71% | 23%
Category Percents
54321
12% 21% 23% 28% 16%
8% 24% 23% 23% 21%
6% 25% 30% 21% 19%
6% 24% 34% 26% 11%
10% 20% 30% 17% 22%
4% 23% 40% 17% 16%
9% 18% 37% 19% 17%
8% 18% 39% 19% 16%
1% 5% 71% 17% 6%
Statistics
N MeanStdDev DK MS
136 283 081 1 2
128 278 096 2 9
118 278 107 5 16
126 290 071 6 7
134 280 109 1 4
127 283 100 2 10
104 281 093 17 18
127 283 103 5 7
117 279 055 7 15
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
ENTITIES
Immediate Office (Administrator and
Deputy Administrator), Staff Offices,
and Other
Summary Item Report
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. nATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
VoFavorable
"/.Neither
[ ) %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
1 I feel that I have equal and fair access to
training and educational opportunities (e g . in-
service training, workshops, tuition
reimbursement, etc )
2 I feel that I have equal and fair access to job
development opportunities (e g , special
assignments, task forces, committees, etc )
3 I feel that the training and job development
RESOURCES in this organization are adequate
for getting the job done
4 My future chances for promotion are good
5 I believe I can satisfy my career goals
6 I am willing to put in a great deal of effort
beyond what is normally expected in order to
help this organization be successful
7 I am proud to tell others that I work for this
organization
*8 I am concerned about the stability or future of
my job
9 I have sufficient freedom in deciding how to do
my work
10 I feel free to speak my mind about work
processes without fear of negative
consequences toward me
11 I have enough information to do my job well
12%
20%
22% F~ 37%
23% 45% 12% 15% 5%
18% 35% 10% 23% 11%
7% 34% 22% 27% 10%
7% 24% 22% 18% 29%
18% 37% 18% 18% 10%
45% 46% 5% 1% 2%
28% 37% 22% 7% 7%
12% 25% 21% 31% 12%
28% 43% 11% 11% 7%
17% 28% 13% 28% 15%
21% 43% 12% 22% 2%
137 364 114
137 321 135 2
134 301 113 4 1
131 263 131 8
135 3 36 124 3 1
138 430 082 1
137 373 113 0 2
130 292 123 6 3
139 374 119 0
138 303 136 0 1
136 358 111 0 3
Note Favorable and Unfavorable have been reversed
-------
* ** *
13E»
KMM£M U.S. ERA'S OFFICE OF THE ADMINISTRATOR ^^^^^^^^^^^^^^^H
Your Career in AO
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
12 My job makes good use of my skills and abilities
13 My work gives me a feeling of personal
accomplishment
14 People within my team cooperate to get the job
done
15 I like the kind of work I do
16 I feel welcome and included in unofficial and/or
informal social interactions, including lunches,
breaks, or after-hours events
'17 Who you know is critical for one's career
advancement
1 8 Employees receive the training they need to
perform their jobs (for example, help from
supervisors, team leaders, or co-workers)
19 Family-related benefits are available to
employees in this organization (e g . parental
leave policies, on-site child care, sick care, flex-
place, etc )
20 Programs that help employees deal with work
and family responsibilities are provided in this
organization (o g , Work-life programs, support
groups, stress management courses)
21 Managers and supervisors allow employees to
take full advantage of organizational policies
which help employees to balance their work and
family/personal responsibilities
U %Favorable | | %Neither | | %Unfavorable
I^^^^^^^^EEE^^^^^^^^H 14% 28%
I
j^^^^^^^^^Bk^^^^^^^^^l 19% | 20%
{^^•^^^^^•ESZ^IH^HH^H 18% | 18%
{^••••••BEZSHI^I^rihrttaM 14% 1 10%
|j^^^^^^^B2*!^^^^^^^H 20% 27%
§E1 17% 78%
•
••^•IK^SHBH^B 23% | 31%
i^^^^^^^^^^^ESI^HH^^HI^IHIi 14% I 11%
•H^^^KE£^^HH^Hi 33% | ie%
jj^^^^^H^^^^^^^^^^H 23% 22%
* Note Favorable and Unfavorable have been reversed
OFFICE OF THE ADMINIS . ..ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Category Percents
54321
22% 37% 14% 14% 14%
20% 41% 19% 11% 9%
20% 45% 18% 12% 6%
30% 47% 14% 6% 4%
18% 35% 20% 20% 7%
42% 36% 17% 4% 2%
5% 40% 23% 24% 7%
23% 52% 14% 7% 4%
8% 40% 33% 11% 7%
14% 41% 23% 13% 9%
Statistics
N Mean StdOev DK MS
139 339 133 0
139 353 118 0
137 361 111 0 2
139 394 100 0
138 339 118 1
133 414 093 4 2
132 313 106 6 1
134 384 098 5
124 331 102 15
131 337 115 8
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Career in AO
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable
[ | %Neither
"/.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
31 In your responses to SECTION 1, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization," what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
81%
1% 1% 17% 68% 13%
139 208 063
* Note Favorable and Unfavorable have been reversed
-------
of*
*
o
T
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.. vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
43 This organization is very open and
accommodating to varying religious
perspectives and groups
'44 This organization would benefit from having
more diversity (i e , age, background, culture,
experience, gender, language, race, sexual
orientation, etc ) at the senior management
levels
'45 Minorities perceive a "limit" or "glass ceiling" in
their career advancement
*46 Persons with Disabilities perceive a "limit" or
"glass ceiling" in their career advancement
'47 Women employees perceive a "limit" or "glass
ceiling" in their career advancement
*48 White male employees perceive a "limit" or
"glass ceiling" in their career advancement
'49 Older employees perceive a "limit" or "glass
ceiling" in their career advancement
50 Regardless of their many differences, the
people in this organization work well together
with little conflict
51 Diversity (i e , age, background, culture,
experience, gender, language, race, sexual
orientation, etc ) is valued in this organization
52 Training directed at "diversity management" is
needed at all levels in this organization
19% 35% 37% 7% 2%
22% 39% 30% 6% 2%
29% 34% 24% 8% 5%
11% 23% 46% 13% 6%
10% 30% 26% 24% 9%
13% 21% 26% 30%
16% 24% 39% 17% 5%
46% 22% 16% 7%
10% 30% 33% 15% 13%
35% 34% 19% 10% 2%
100 362 094 36 3
129 373 096 7 3
113 373 113 23 3
82 320 101 54 3
107 307 115 27 5
106 245 130 30 3
102 328 108 34 3
134 331 108 2 3
126 309 116 10 3
133 390 107 4 2
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .*ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable
%Neilher
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
62 In SECTION 2, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 2 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
63 In your responses to SECTION 2, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
'organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
17%
32%
30% 21% 17% 28% 4%
138 345 128
0 1
22%
72%
3% 4% 22% 60% 12%
138 226 082
* Note Favorable and Unfavorable have been reversed
-------
OFFICE OF THE ADMINIS, ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.. JXTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable
] %Neither [ | %Unfavorable
Category Percents
54321
Statistics
N MeanSldDev DK MS
74 In comparison with people in similar jobs with
other Federal agencies, I feel my BENEFITS
are
75 To what extent do YOU produce the AMOUNT
of work that is expected of you7
76 To what extent are YOU EFFICIENT in doing
the work that is expected of you?
77 To what extent do YOU produce work that is
high in QUALITY'
78 To what extent does YOUR TEAM produce the
AMOUNT of work thai is expected of if
79 To what extent is YOUR TEAM EFFICIENT in
doing the work that is expected of if
80 To what extent is YOUR TEAM'S WORK high in
quality''
81 How satisfied are you with your involvement in
decisions that affect your work7
82 How satisfied are you with the recognition you
get for the work you do7
83 Overall, how satisfied are you with the process
used to evaluate your performance7
84 Overall, how satisfied are you with your
supervisor (or the person to whom you REPORT
DIRECTLY AND IS RESPONSIBLE FOR YOUR
PERFORMANCE EVALUATION)7
80%
14%
0% 5% 80% 12% 2%
50% 47% 4% 0% 0%
42% 50% 8%
46% 49% 5% 0% 1%
28% 52% 17% 2% 2%
22% 49% 24% 3% 2%
25% 53% 16% 4% 2%
15% 32% 21% 19% 14%
12% 30% 17% 22% 18%
10% 32% 17% 22% 19%
22% 35% 12% 15% 16%
122 288 051 16 1
135 446 057 2 2
137 434 062 0 2
138 438 065 0 1
132 402 085 5 2
134 385 087 4 1
135 396 087 3 1
139 316 128 0
139 296 132 0
135 293 131 4
138 333 139 1
' Note Favorable and Unfavorable have been reversed
-------
SB*
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. rcATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Your Work Place Experiences
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
85 Overall, how satisfied are you with your job9
86 Considering your skills and the effort you put
into your work, how satisfied are you with your
pay'
87 Considering everything, how would you rale
your overall satisfaction with this organization at
the present time''
88a In SECTION 3, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 3 of the survey. That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
88b In your responses to SECTION 3, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
17%
79%
14% 48% 19% 10% 9%
14% 28% 17% 27% 13%
9% 41% 21% 17% 12%
20% 10% 31% 32% 7%
2% 2% 17% 59% 20%
138 346 114 0 1
139 304 129 0
138 318 117 1
138 306 122
138 207 081
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS • KATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable [_ j %Neither |~ ] "/.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
89 Supervisors and Managers openly communicate
about this organization's conditions and choices
it faces
90 Staff opinions are taken seriously and acted
upon
91 Employees are kept well informed on all issues
affecting their job
'92 If you are not in "the grapevine" in this
organization, you don't what's going on
93 Team Leaders serve an important role in
coordinating, facilitating, and guiding this
organization's work efforts and projects
94 How adequate is the information your team gets
about what is going on in other Offices''
95 To what extent does this organization tell your
team what it needs to know to do the best
possible job'
96 How receptive are people ABOVE YOUR
SUPERVISOR to ideas and suggestions coming
from your team'
97 When it is necessary for decisions to be made
that affect your team, to what extent does your
supervisor provide the members of your team
with information about the decisions in advance
BEFORE final decisions are made?
41% | 32%
35%
11% 26% 17% 27% 19%
6% 30% 21% 23% 20%
9% 24% 21% 30% 16%
20% 34% 20% 20% 5%
6% 38% 26% 21%
6% 14% 41% 20% 19%
10% 20% 35% 22% 13%
8% 20% 41% 15% 17%
5% 26% 33% 16% 19%
135 283 131 4
138 280 123 1
137 280 123 2
132 344 118 7
126 313 109 10 3
129 269 112 10
129 292 116 10
103 288 115 34 2
129 282 118 9 1
* Note Favorable and Unfavorable have been reversed
-------
V
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb, ,
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U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
* Note Favorable and Unfavorable have been reversed
Category Percents
54321
Statistics
N MeanStdDev DK MS
108 How much do PERSONS IN YOUR TEAM
maintain high standards of performance9
109 To what extent do PERSONS IN YOUR TEAM
provide the information or help you need so that
you can plan work ahead of time7
110 To what extent do different Offices plan together
and coordinate their efforts7
111 To what extent does your Office receive
cooperation and assistance from other divisions?
112 How are problems BETWEEN Offices resolved7
113a My Supervisor takes the time to learn about my
career goals, aspirations, and plans
113b My Supervisor gives me helpful feedback about
my job performance
113c My Supervisor makes it clear that the work I do
is important
113d My Supervisor treats me with dignity and
respect
113e My Supervisor has INITIATED two or more
conversations with me during the year on my
career development and/or my individual
development plan
113f My Supervisor allows me to do my work and
does not "micro-manage" nor "excessively over-
supervise" my work
19% 39% 29% 8% 6%
10% 32% 36% 14%
1% 11% 37% 23% 27%
4% 21% 44% 18% 14%
25% 21% 31% 14%
15% 33% 13% 20% 20%
14% 38% 13% 16% 19%
22% 42% 12% 10% 13%
29% 39% 7% 14% 10%
14% 29% 13% 21% 23%
31% 36% 12% 11% 11%
135 356 107 3 1
133 3 20 107 5 1
99 235 103 39 1
107 282 104 29 3
87 3 39 1 26 52
135 302 139 0 4
137 312 136 1 1
137 350 130 0 2
138 362 131 0 1
134 290 141 2 3
138 365 132 0 1
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UJ
O
T
U.S. EPA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .xATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
113g My Supervisor does more than "going through
the motions" and "ticking off a checklist" when it
comes to the required elements of my
performance evaluation
114a Supervisors provide fair and accurate ratings of
employee's performance
114b Supervisors provide employees with ongoing
constructive suggestions to improve their job
performance
"114c Employees who are well-liked get better
evaluations, even if they are not high performers
*114d Managers and supervisors show FAVORITISM
in their rewards and recognition efforts
114e EPA's "Pass/Fail" performance evaluation
system provides accurate and useful
evaluations of employee's performance
1141 Overall, how good a job do you feel is being
done by your Supervisor7
115 How friendly and easy to approach is your
Supervisor''
116 When you talk with your Supervisor, to what
extent does he/she pay attention to what you
are saying7
117 How much does your Supervisor encourage
people to give their best efforts7
118 To what extent does your Supervisor maintain
high standards of performance within your team'
15% 33% 19% 17% 16%
13% 35% 22% 17% 13%
29% 31% 18% 14%
25% 28% 16% 22% 9%
30% 27% 16% 15% 12%
3% 9% 21% 30% 36%
22% 24% 27% 10% 16%
27% 32% 22% 9% 10%
24% 27% 33% 9% 7%
26% 32% 22% 7% 13%
25% 33% 24% 8% 10%
128 313 132 8 3
121 318 124 16 2
130 301 117 7 2
114 339 131 24 1
116 348 137 22 1
127 213 111 9 3
135 327 134 3 1
136 359 124 1 2
135 351 116 2 2
134 351 130 3 2
135 3 56 123 3 1
Note Favorable and Unfavorable have been reversed
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\
o
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, .JVTOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
119 To what extent does your Supervisor provide
help, training, and guidance so that you can
improve your performance''
120 To what extent does your Supervisor provide the
help you need so that you can schedule work
ahead of time''
121 To what extent does your Supervisor offer new
ideas for solving job-related problems''
122 Senior Management gives employees a clear
picture of the direction in which this organization
is headed
123 Senior Management is doing the things
necessary to keep this organization competitive
with similar government organizations
124 I can trust what Senior Management tells me
125 Senior Management demonstrates that
employees are important to the success of this
organization
126 Senior Management is visible and active in this
organization
127 In SECTION 4, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 4 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
12% 22% 33% 19% 15%
10% 23% 31% 21% 16%
13% 23% 32% 18% 15%
10% 24% 24% 22% 20%
9% 26% 31% 14% 20%
9% 22% 33% 18% 17%
10% 26% 32% 17% 15%
7% 24% 29% 22% 17%
33% 15% 20% 28% 4%
134 297 122 4 1
133 289 121 5 1
136 300 123 2 1
124 281 128 11 4
105 2 89 1 24 31 3
121 288 121 15 3
126 298 120 9 4
123 283 119 12 4
137 345 131 0 2
* Note Favorable and Unfavorable have been reversed
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U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS i KATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
Communications and Leadership
Immediate Office (Administrator and Deputy
Administrator). Staff Offices, and Other
%Favorable
[ ] %Neilher
"/.Unfavorable
Category Percents
54321
Statistics
N MeanSldDev OK MS
128 In your responses to SECTION 4, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
20%
75%
4% 1% 20% 64% 11%
137 223 080
' Note Favorable and Unfavorable have been reversed
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U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS i rcATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
Category Percents
54321
Statistics
N MeanStdDev DK MS
'140 To what extent are there times on your job when
one person wants you to do one thing and
someone else wants you to do something
different?
141 People at all levels of an organization usually
have know-how that could be of use to decision
makers To what extent is information widely
shared in this organization so that those who
make decisions have access to such
knowledge9
142 I am familiar with the vision, values, mission,
and goals for AO
143 I have a clear enough picture of the direction in
which AO is headed
144 I understand how the work expected of me
relates to the goals and objectives of AO
145 AO provides a work environment conducive for
ethical behavior, legal compliance and
professional integrity
146 AO's values concerning quality have been
communicated clearly to me
147 Employees are rewarded for providing high
quality products and services
148 Services and work processes are designed to
meet customer needs and expectations
149 There is a strong emphasis on customer service
in this organization
10% 18% 26% 24% 22%
6% 26% 28% 25% 15%
6% 34% 27% 21% 12%
5% 22% 26% 32% 15%
14% 36% 23% 17% 11%
16% 37% 30% 7% 11%
8% 27% 32% 23% 11%
8% 31% 25% 18% 18%
12% 37% 31% 12% 9%
19% 42% 22% 9% 7%
137 270 127 1 1
121 283 115 15 3
131 302 114 6 2
130 268 112 7 2
132 324 121 5 2
122 339 116 15 2
131 298 111 6 2
128 293 124 9 2
117 332 110 18 4
129 357 112 8 2
* Note Favorable and Unfavorable have been reversed
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*
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Immediate Office (Administrator and Deputy
Administrator). Staff Offices, and Other
%Favorable
Q %Neilher | | "/.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
150 A good working relationship exists between
Contractors and AO employees
151 Managers are fair in recognizing personal and
team accomplishments
152 Work rules and policies are applied consistently
where I work
153 Corrective actions are taken when employees
do not meet performance standards
154 Management at all levels does a good job with
disciplining problem employees.
155 The promotions system is fair
156 I have a clear understanding of the human
resources policies and practices (attendance,
sick leave, benefits, etc ) that affect me
157 Employees are supported for voluntary, outside-
of-work community activities which are
consistent with our mission
158 Managers and supervisors are receptive to
change (e g , new ways of doing work.
structuring the organization)
159 Members of my office are receptive to change
(e g , new ways of doing work, structuring the
organization)
160 I am receptive to change (e g , new ways of
doing work, structuring the organization)
9%
27% [ 29%
9% 46% 36% 4% 5%
7% 33% 20% 20% 20%
10% 26% 22% 24% 18%
2% 24% 22% 30% 23%
0% 10% 19% 38% 33%
2% 19% 23% 27% 29%
20% 62% 11% 3% 4%
5% 39% 30% 16% 10%
5% 27% 31% 17% 20%
8% 36% 27% 21% 8%
22% 65% 11% 1% 0%
85 352 089 50 4
123 286 126 13 3
128 286 127 7 4
111 253 1 14 26 2
104 206 095 33 2
126 237 114 11 2
135 392 087 2 2
105 311 108 31 3
122 280 118 15 2
132 314 110 5 2
135 408 062 2 2
* Note Favorable and Unfavorable have been reversed
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\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS • .vATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
"/.Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
161 I feel encouraged to come up with new and
better ways of doing things
162 Employees have the appropriate supplies,
materials, and equipment to perform their jobs
well
163 I have enough time to do what is expected of
me
164 Where I work, we have enough people to get
the work done
165a Noise
165b Temperature
165c Lighting
165d Cleanliness
165e. Security
165f Safety
165g Health Conditions
166 In SECTION 5, we had. again, asked you
questions about "AO" or "this organization".
Please indicate below the "perspective" that you
had when you were responding about "AO" or
"this organization" in SECTION 5 of the survey
That is, I answered my questions such that "AO"
or "THIS ORGANIZATION" refers to (Select
ONE OR MORE).
10% 41% 21% 20% 7%
12% 47% 19% 13% 9%
7% 45% 18% 18% 13%
8% 27% 13% 25% 26%
11% 14% 43% 21% 10%
7% 19% 51% 18%
13% 29% 48% 10% 0%
23% 32% 39% 5% 1%
17% 27% 46% 7% 2%
20% 26% 48% 5% 1%
16% 25% 52% 6% 1%
28% 20% 23% 25% 3%
135 329 111 1
135 340 113 2 2
136 317 118 0 3
136 265 134 1 2
136 294 110 1 2
136 307 092 1 2
136 345 085 1 2
136 371 090 1 2
135 350 094 2 2
135 359 089 2 2
130 350 086 6 3
137 3 47 1 23 0 2
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS. .ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT
AO as a Place to Work
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
%Favorable
%Neilher
| | %Unfavorable
Category Percents
54321
Statistics
N MeanStdDev DK MS
167 In your responses to SECTION 5, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace of your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
19%
72%
5% 4% 19% 63% 9%
137 232 089
* Note Favorable and Unfavorable have been reversed
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb, ,
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