DESCRIPTIONS  OF  THE  INDICES  OF THE
                 OFFICE OF THE ADMINISTRATOR (AO) QUALITY  OF  WORK LIFE  SURVEY
1. TRAINING AND  CAREER DEVELOPMENT
                    • -..    . -j.
Employees are provided with the information, training, and education necessary for effective job performance. The organization has an ongoing commitment to
the training and career development of all employees; provides continuous education and learning opportunities for employees; conducts training needs
assessments; and evaluates and improves its training programs on a continuing basis.
          *

2. COMMITMENT OF THE WORKFORCE'

The organization recognizes that its effectiveness depends on the commitment and loyalty of its employees and leadership; seeks to develop a long-term core
workforce; provides assistance for employees affected by mergers, new affiliations, and buy-outs; maintains a workforce that is flexible in its work roles; and retrains
employees, as appropriate.


3. JOB  STABILITY

The organization recognizes that its effectiveness depends on the commitment and morale of its employees; provides job security; and seeks to develop a long-
term core workforce.


4. EMPLOYEE  INVOLVEMENT AND  PARTICIPATION  (EMPOWERMENT)

The organization promotes employees' involvement and participation throughout the organization (e.g., setting organizational goals, making decisions, improving
products/services/processes, work design, planning anticipated changes); values-trie contributions and ideas of employees; solicits employees ideas and
suggestions; opens decision-making processes widely within the organization; provides employees with the authority necessary to accomplish work objectives;
places a strong emphasis on developing leaders af entry and all other levels; allows employees responsibility for accomplishing work goals; and contributes ideas
and suggestions.


5. FAMILY. WORK AND LIFE BALANCE

The organization creates conditions that help employees balance family and personal life needs and work demands; respects and supports family relationships and
outside companionship; promotes a family-friendly culture through such practices as flexible hours, home-work options, and family-related benefits (e.g., parental
leave policies, employee assistance programs, and employer-organized child care).

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6. JOB TRANSITION

The organization provides assistance for employees affected by changes in the organization; maintains a workforce that is flexible in its work roles and in learning
new skills; and retrains employees, as appropriate.


7. MENTORING

Mentors who can play an important role in shaping employee's career development and training are support in the organization.  Mentors are considered to be
persons usually more experienced, who support, train, "teach the ropes to" or endorse others as these employees pursue their careers.


8. WORKFORCE  DIVERSITY

The organization values differences in employees' attributes, values, and organizational roles and functions (e.g., age, background, culture, experience, gender,
language, race,  sexual orientation, etc.); embraces the broadest dimensions of diversity in the workforce; and assures access to opportunities for employment,
education and development.


9. DIVERSITY  BEHAVIORS

The organization works to prevent discrimination, prejudice, and sexual harassment; has policies and programs that promote diversity in the workplace; accepts and
accommodates  the needs of persons with disabilities; and employees treat each other with dignity and respect.


10.  DIVERSITY MANAGEMENT

The process of creating and ensuring a positive environment where the differences of all employees are recognized, understood and appreciated, so that every
employee can experience professional and career growth and maximize their contributions to advance organizational goals and objectives.  Diversity Management
enhances the participation of all employees regardless of different abilities, age, background, culture, experience, gender, language, race,  sexual orientation, and
other demographic variables.


11.  DIVERSITY  TRAINING

The organization provides diversity education and skills training to enable a positive environment where the similarities and differences of all employees are
recognized, understood and appreciated, so that every employee can experience professional and career growth and maximize their contributions to advance
organizational goals and objectives.  Diversity Training provides the leadership and management skills training to ensure the participation of all employees
regardless of different abilities, age, background, culture, experience, gender, language, race, sexual orientation, and other demographic variables.

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12.  PERSONAL  EXPERIENCES

The organization provides opportunities that promote personal experiences of work fulfillment, individual growth, organizational fairness, and other feelings and
perceptions of work-enhancing relationships and conditions.


13.  TEAM WORK

Employees regard their co-workers as a part of a work team. Co-workers are supportive toward one another, emphasize work goals with one another, build group
morale and "esprit de corps" with one another, and help one another to get the job done.


14.  PAY AND  BENEFITS

The organization provides comparable pay and benefits to other similar organizations in the Federal government.


15.  INDIVIDUAL  PERFORMANCE -- OUTCOME

Employees' perceptions of their own individual performance in terms of the amount, efficiency, and quality of their own work efforts.


16.  GROUP  PERFORMANCE -- OUTCOME

Employees' perceptions of the performance of their work team in terms of the amount, efficiency, and quality of their work team's efforts.


17.  SATISFACTION - OUTCOME

The organization promotes a work environment which enhances employees' overall positive feelings about the job and about the organization.  The organization
provides employees with job satisfaction by involving employees in decisions that affect their work; by providing job-related information from management,
recognition for the work performed, opportunities to get a better job within the organization, education on the job, opportunities for career development, and
satisfactory physical working conditions.


18.  WORKPLACE COMMUNICATIONS

The organization shares information with employees at all levels; promotes top-down and bottom-up information flow; employees receive sufficient and accurate
information necessary for performing their jobs; employees and managers exchange information freely; and different divisions/departments share information
necessary to attain organizational-goals.

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19.  COMMUNICATION FLOW

Employees get the information that they need to work effectively and to feel included and valued. Employees are able to provide input that has some influence on
the way the organization operates.  When information is shared in organizations (through meetings, written messages such as e-mail, and informal person-to-
person channels, etc.), chances are greater that employees will receive information they need, and will share necessary information with others.


20.  SUPERVISORY  ENCOURAGEMENT OF  PARTICIPATION

Employees are encouraged to participate in directing the team's effort and to develop greater commitment to and understanding of the team's objectives. Use of
team meetings is an especially effective way to communicate with employees, because it ensures that everyone hears the same thing, and has a chance to clarify
the information. Team meetings are ideal when solving work-related problems, because usually more ideas are generated through discussion in groups than in
one-on-one conversations with individuals.


21.  SUPERVISORY  TEAM BUILDING

Supervisors emphasize teamwork and encourage employees to work together toward common goals; teamwork is a high priority; employees tend to think about
the whole picture when doing their jobs; employees are more likely to look for ways to help improve the whole group's performance (i.e., in groups where
supervisors do not emphasize teamwork, employees do not coordinate their efforts as well as when teamwork is emphasized and work efforts are directed toward a
common goal).


22.  GROUP FUNCTIONING  -- OUTCOME

Group functioning allows for effective leadership and peer relationships; groups are effectively able to plan and coordinate their efforts, meet their objectives, and
respond quickly to unusual work demands.


23.  WORK-GROUP   SUPPORT

Work groups are very supportive; help may be asked for, received, and offered; information is readily shared in work groups, and cooperation is high (i.e., when co-
workers show that they are interested in, and ready to listen to one another's problems and ideas, they communicate that they value each other). Work Group
Support can go a long way toward preventing and easing the  tensions that crop up in everyday work activities.


24.  WORK-GROUP  TEAM  BUILDING

Co-workers encourage teamwork; members of the work group share opinions and ideas; keep the entire group's objectives in mind when doing their jobs (i.e., in
groups that do not encourage teamwork, co-workers may focus only on their own work, and fail to take advantage of the knowledge and skills that other members of
the group have)

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25.  WORK-GROUP GOAL  EMPHASIS

Co-workers are enthusiastic about doing their best on the job; demonstrate pride in a job well done; and set high performance standards for the group (i.e., when
employees see their co-workers as eager to do well, they too will be challenged and encouraged to take pride in their work).


26.  WORK-GROUP WORK FACILITATION

Co-workers work closely enough together in work groups to have many opportunities in their daily work activities to help one another do their jobs more easily and
more quickly; teamwork is emphasized; individuals readily offer help to each other in organizing the work; and provide information and ideas to solve job-related
problems (i.e., most often in teams where work facilitation is high, these actions are often taken for granted; however, in groups where co-workers do not offer this
kind of help, slowdowns and bottlenecks develop, and group goals are more difficult to accomplish).
                                                                                 i

27.  TEAM COORDINATION

Work groups (e.g., among teams,  departments, divisions, and/or offices within the organization) and job functions exist interdependently; work groups (e.g.,
among teams, departments, divisions, and/or offices within the organization) successfully cooperate and coordinate their efforts (i.e., in many organizations,
success is determined by the ability of different work groups to coordinate their efforts).


28.  SUPERVISORY  LEADERSHIP  AND MANAGEMENT

Supervisors communicate a clear understanding of task responsibilities, work goals, priorities and performance standards; monitor employee performance; provide
constructive performance feedback to employees; provide employees with assistance and guidance necessary for effective performance; support employees; and
provide fair ratings of employee performance.


29.  PERFORMANCE  EVALUATION AND FEEDBACK

The organization provides constructive performance feedback to employees; provides employees with assistance and guidance necessary for effective
performance; and provides fair processes and procedures to evaluate employee performance.


30.  SUPERVISORY  SUPPORT

Supervisors are approachable and willing to listen to employees who face problems on their jobs; employees are not hesitant about keeping the supervisor
informed, even when the news is not good (i.e., supportive supervisors who receive more information from employees are more informed when communicating
with upper levels and other units).  Supervisors value their employee's input because it reflects their attention to the immediate circumstances of their employees'
jobs and workplace concerns.

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31.  SUPERVISORY  GOAL EMPHASIS

Supervisors emphasize goals by providing clear standards of performance on the job and by encouraging employees to meet those standards. Supervisory goal
emphasis provides a goal perspective and focus for employees and helps generate enthusiasm for getting the job done.


32.  SUPERVISORY  WORK FACILITATION

Supervisors provide the  tools, resources, and information so that employees can get the job done; work is planned and scheduled so that the work employees
perform does not become overloaded; the work is not constantly interrupted at inappropriate and inconvenient times; and ideas are shared with employees to help
solve problems. Employees are provided the opportunity to attend formal training courses and other learning experiences so that they are better able to solve
problems themselves.


33.  SENIOR  MANAGEMENT

Senior management of the organization gives employees a sufficiently clear picture of the direction in which the organization is headed; has the ability to deal with
the challenges faced by  the organization; is trusted and believed by the employees of the organization;  demonstrates that employees are important to the success
of the organization; and is visible and active in the organization.


34.  REWARD  AND RECOGNITION

A broad set of rewards and incentives is used to motivate employees in their work and to recognize the full contributions of employees; the organization rewards
excellence; values and recognizes employees for their work involvement and improvements; creates a reward system that employees perceive as fair; and ensures
a reward system that reflects important organizational values.


35.  GOAL  INTEGRATION  -- OUTCOME

All organizations require  employees to meet certain overall objectives or goals.  At the same time, every employee in the organization has personal goals. This
outcome measure indicates how well both the individual's goals and the organization's goals are met. In effective organizations, both of these goals are well
balanced and both are met to a fairly high degree. On the other hand, if one goal seems to be met at the expense of the other, Goal Integration is poor.


36.  CONCERN  FOR  PEOPLE

The organizations imparts to employees that they are important; decisions seem to be made with their interests and abilities in mind; and efforts are made to
improve working conditions (i.e., employees are more motivated and satisfied in organizations that seem to be really interested and concerned for their well-being
than in organizations where these practices are less evident).

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37.  ABSENCE  OF  BUREAUCRACY

The organization's delineated procedures, policies, and practices to keep the work processes of the organization running smoothly, seem sensible, and help,
rather than hinder, employees' efforts and activities; there is an absence of bureaucratic hassles and barriers during job performance.


38.  JOB CLARITY

Employees know what is expected of them; they know how their jobs fit into the organization's overall plan (i.e., employees will be confused if they continually face
conflicting demands (e.g., times when one person asks them to do one thing, and someone else asks them to do something entirely different; if expected to do
too much on the job, employees may fail to meet expectations, and will become less motivated).


39.  DECISION-MAKING PRACTICES

Employees are involved in decision-making (e.g., they are asked for their ideas and consulted about alternatives); they have an adequate understanding of the
decisions that are made, and are able and willing to carry them out (i.e., better decisions are made with processes that take into account all relevant information, and
those that use the ideas and suggestions of people closest to the issue).


40.  SYSTEM  VALUES.  VISION  AND MISSION

The organization provides a fully-accepted and understood mission statement and vision of its human resources and diversity initiative with respect to its overall
business strategy for its employees. The organization is clear about the business imperative of its human resources program and activities and the business
strategic nature of its employee activities. The programs and activities of the organization are aligned with its vision, and its policies, procedures, and work activities
are sensibly organized, reasonable, and clearly communicated.


41.  QUALITY LEADERSHIP AND COMMITMENT TO  QUALITY

Management promotes quality and continuous improvement throughout the organization; makes it clear to employees through words, actions, and choices that
quality is important; inspires pride and a commitment to quality from all employees; creates, communicates, and sustains organizational vision, goals and values that
are related to quality and continuous improvement; provides resources necessary for quality improvements; and challenges employees to quality improvement.


42.  CUSTOMER  FOCUS

The organization has a strong customer focus; demonstrates commitment to providing customers with high-quality, ethically sound products and services;
promotes employee's policies/practices that support the delivery of high quality products and services (e.g., rewards, training); empowers employees to resolve
customer problems; obtains customer feedback about the quality of products and services; employees have knowledge about and respond to the needs and
expectations of their customers.

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43.  CONTRACTOR'S  RELATIONS

Management promotes positive working relationships with contractors and contractors' employees; makes it clear to employees that positive contractor's
relationship is important to accomplishing the mission of the organization; and provides leadership to employees for collaborative and effective work relationships
with contractors.


44.  ORGANIZATIONAL FAIRNESS AND  TREATMENT  OF  EMPLOYEES

The organization protects the rights of all employees to fair and respectful work relationships; provides fair employee policies/practices (e.g., training opportunities,
discipline); promotes trust; protects individual rights to privacy; provides a fair system to resolve disputes; and treats its employees fairly.


45.  SOCIAL RESPONSIBILITY  AND  COMMUNITY  INVOLVEMENT

The organization promotes the social well-being of the community; it sponsors  and supports employee involvement in community affairs (e.g., through charity work,
community service, partnerships with schools); it commits itself to preserve and restore environmental  health, and raises awareness of environmental issues
throughout its workforce and surrounding communities.


46.  INNOVATION AND RISK-TAKING

The organization encourages and rewards innovation,  creativity, and risk-taking; is responsive to change; adopts new technologies that enhance efficiency and job
performance; continually updates work processes, materials, and equipment; and provides technological training.


47.  RESOURCE ALLOCATION AND  UTILIZATION

The organization provides resources (e.g., employees, supplies,  equipment) necessary for effective job performance; makes appropriate materials and supplies
available; has sufficient employees with job-relevant competencies; keeps interruptions to a minimum; and ensures employees' workloads are appropriate.


48.  WORK  ENVIRONMENT

The organization provides a pleasant, healthy, and safe work environment; works to prevent physical and psychological harm in the workplace; provides programs
that encourage good health practices; creates physical conditions (e.g., temperature, noise-level, cleanliness) that are conducive to effective performance; and
provides work space and physical facilities that are acceptable.

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49.  THE  SURVEY

The Survey used by the organization provides a useful way to identify some of the strengths and barriers of the organizational culture; the leadership of the
organization will study, prioritize, and act upon the key findings from the survey; and the leadership of the organization has addressed problems identified by prior
Quality of Work Life and/or Employee Opinion Surveys.


50.  ORGANIZATIONAL   PERSPECTIVE

The "perspective" taken by Respondents when viewing  the "organization" to include:  The  work team or the immediate work group only; the Office of which the
respondent is a part; both the work team and the Office; the Office and some other Office(s) within AO; the overall Office of the Administrator (AO) and its many
"Offices;" and/or other perspectives relating to groupings within the organization.


51.  BASIS  FOR RESPONSES

The bases used by Respondents in providing opinions about the workplace or "organization."  The "basis for responses"  includes the following:  Direct personal
experiences at work; direct personal experiences and observations at work; direct observations and what was heard (directly or indirectly) at work; indirect sources
such as what  was read,  the media,  and internal news sources; indirect sources including the "grapevine," "rumor mill," and "spins;" and/or other basis (outside of
those stated above) used in forming a response.

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 THE ITEM COMPOSITION OF INDICES AND NAMES
 FOR THE QUALITY OF WORK LIFE SURVEY INDICES
   U.S. EPA OFFICE OF THE ADMINISTRATOR (API
            (Version of: May 15, 2001)

         SECTION 1;  YOUR CAREER AT AO

Name of the Index             #
and Composition

TRAINING AND CAREER
   DEVELOPMENT             1

(Sum of 7 Items [1, 2, 3, 4, 5, 17R, and 18] divided 7) -
- Missing data for Index if all items are missing.
Name of the Index
and Composition
FAMILY. WORK AND
   LIFE BALANCE             5

(Sum of 4 Items [19, 20, 21, and 22] divided 4)
Missing data for Index if all items are missing.
JOB TRANSITION
6
(Sum of 3 Items [23, 24, and 25] divided 3) -- Missing
data for Index if all items are missing.
COMMITMENT OF THE
   WORKFORCE               2

(Sum of 2 Items [6 and 7] divided 2) -- Missing data for
Index if all items are missing.
MENTORING                  7
(Sum of 3 Items [26, 27, and 28] divided 3) -- Missing
data for Index if all items are missing.
JOB STABILITY                3

(Sum of 2 Items [8R and 66] divided 2) - Missing data
for Index if all items are missing.
     SECTION 2; WORKFORCE DIVERSITY AND
            DIVERSITY MANAGEMENT

Name of the Index             #
and Composition
EMPLOYEE INVOLVEMENT
   AND PARTICIPATION       4

(Sum of 2 Items [9 and 10] divided 2) - Missing data
for Index if all items are missing.
WORKFORCE DIVERSITY
8
(Sum of 10 Items [41, 42, 45R, 46R, 47R, 48R, 49R,
50, 51, and 58] divided by 1O) - Missing data for
Index if all items are missing.

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Name of the Index
and Composition
                         Name of the Index
                         and Composition
DIVERSITY BEHAVIORS
 9
(Sum of 10 Items [32, 35, 36, 37, 43, 55, 56, 57, 59,
60, and 61] divided 10) - Missing data for Index if all
items are missing.
DIVERSITY MANAGEMENT
10
(Sum of 6 Items [33, 34, 38, 39R, 44R and 54R]
divided 6) -- Missing data for Index if all items are
missing.
DIVERSITY TRAINING
11
(Sum of 3 Items [40, 52 and 53] divided 3) -- Missing
data for Index if all items are missing.
   SECTION 3: YOUR WORK PLACE EXPERIENCES
Name of the Index
and Composition
PERSONAL EXPERIENCES
12
(Sum of 1O Items [11, 12, 13, 15, 16, 64, 65, 67, 68,
69, 71* and 72*] divided 10) -- Missing data for Index
if all items are missing.  *NOTE:  For Items 71* and
72*. only the middle category "3" is Favorable. All
other responses "1," "2," "4," and "5" are considered
Unfavorable.
TEAM WORK
13
                         (Sum of 2 Items [14 and 70] divided 2) -- Missing data
                         for Index if all items are missing.
                                                     PAY AND BENEFITS
                                                     14
                         (Sum of 2 Items [73 and 74] divided 2) -- Missing data
                         for Index if all items are missing.
                                                     INDIVIDUAL PERFORMANCE
                                                        --OUTCOME
                                                     15
                         (Sum of 3 Items [75, 76, and 77] divided by 3)
                         Missing data for Index if all items are missing.
                                                     GROUP PERFORMANCE
                                                        -OUTCOME
                                                     16
                         (Sum of 3 Items [78, 79, and 80] divided 3) - Missing
                         data for Index if all items are missing.
SATISFACTION -- OUTCOME   17

(Sum of 7 Items [81, 82, 83, 84, 85, 86, and 87]
divided 7) - Missing data for Index if all items are
missing.

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 SECTION 4;  COMMUNICATIONS AND LEADERSHIP

Name of the Index             #
and Composition
WORKPLACE
   COMMUNICATIONS
18
(Sum of 5 Items [89, 90, 91, 92R, and 93] divided 5) --
Missing data for Index if all items are missing.
                         Name of the Index
                         and Composition

                         WORK-GROUP SUPPORT
                            23
(Sum of 2 Items [105 and 106] divided 2) - Missing
data for Index if all items are missing.
                         WORK-GROUP
                           TEAM BUILDING
                                                                                24
COMMUNICATION FLOW
19
(Sum of 3 Items [94, 95 and 96] divided 3) - Missing
data for Index if all items are missing.
SUPERVISORY ENCOURAGE-
   MENT OF PARTICIPATION   20

(Sum of 2 Items [97 and 98] divided 2) -- Missing data
for Index if all items are missing.
SUPERVISORY TEAM
   BUILDING
21
(One Item:  100) -- Missing data for the Index if the
item is missing.
(One Item:  107) - Missing data for the Index if the
item is missing.
                                                    WORK-GROUP GOAL
                                                       EMPHASIS
                                                    25
                         (One Item: 108) -- Missing data for the Index if the
                         item is missing.
                                                    WORK-GROUP WORK
                                                       FACILITATION
                                                    26
(One Item:  109) -- Missing data for the Index if the
item is missing.
                                                    TEAM COORDINATION
                                                    27
GROUP FUNCTIONING
   -OUTCOME
22
(Sum of 4 Items [101, 102, 103, and 104] divided 4)
Missing data for Index if all items are missing.
(Sum of 3 Items [110, 111, and 112] divided 3)
Missing data for Index if all items are missing.

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Name of the Index
and Composition

SUPERVISORY LEADERSHIP
   AND MANAGEMENT
28
(Sum of 8 Items [113a, 113b, 113c, 113d, 113e, 113f,
113g, and 114fJ divided 8) -- Missing data for Index if
all items are missing.
                        Name of the Index
                        and Composition

                        SENIOR MANAGEMENT
                            33
                        (Sum of 5 Items [122, 123, 124, 125, and 126] divided
                        5) - Missing data for Index if all items are missing.
PERFORMANCE EVALUATION
   AND FEEDBACK
29
(Sum of 4 Items [114a, 114b, 114cR, and 1114e]
divided 4) -- Missing data for Index if all items are
missing.
SUPERVISORY SUPPORT
30
(Sum of 2 Items [115 and 116] divided 2) - Missing
data for Index if all items are missing.
SUPERVISORY GOAL
   EMPHASIS
31
(Sum of 2 Items [117 and 118] divided 2) -- Missing
data for Index if all items are missing.
SUPERVISORY WORK
   FACILITATION
32
(Sum of 3 Items [119, 120, and 121] divided 3)
Missing data for Index if all items are missing.
      SECTION 5:  OW AS A PLACE TO WORK

Name of the Index             #
and Composition

REWARD AND RECOGNITION  34

(Sum of 3 Items [129, 130, and 131] divided 3) --
Missing data for Index if all items are missing.
                        GOAL INTEGRATION
                           -OUTCOME
                                                                               35
(Sum of 2 Items [132 and 133] divided 2) -- Missing
data for Index if all items are missing.
                        CONCERN FOR PEOPLE
                           36
                        (Sum of 2 Items [134 and 135] divided 2) - Missing
                        data for Index if all items are missing.

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Name of the Index
and Composition

ABSENCE OF
   BUREAUCRACY
37
(Sum of 3 Items [136R, 137R, and 138R] divided 3)
Missing data for Index if all items are missing.
JOB CLARITY
38
(Sum of 2 Items [139 and 14OR] divided 2) - Missing
data for Index if all items are missing.
DECISION-MAKING
   PRACTICES
39
                         Name of the Index
                         and Composition
                         CUSTOMER SERVICE
                            42
                         (Sum of 2 Items [148 and 149] divided 2) -- Missing
                         data for Index if all items are missing.
CONTRACTOR'S RELATIONS   43

(One Item:  150) -- Missing data for the Index if the
item is missing.
ORGANIZATIONAL FAIRNESS
   AND TREATMENT OF
   EMPLOYEES
44
(Sum of 2 Items [141 and 99] divided 2) -- Missing
data for Index if any all items are missing.
SYSTEM VALUES. VISION
   AND MISSION
4O
(Sum of 4 Items [142, 143, 144, and 145] divided 4)
Missing data for Index if all items are missing.
QUALITY LEADERSHIP AND
COMMITMENT TO QUALITY
41
(Sum of 2 Items [146 and 147] divided 2) -- Missing
data for Index if all items are missing.
                         (Sum of 7 Items [114dR, 151, 152, 153, 154, 155, and
                         156] divided 7) -- Missing data for Index if all items
                         are missing.
SOCIAL RESPONSIBILITY AND
COMMUNITY INVOLVEMENT   45

(One Item:  157) - Missing data for Index the item is
missing.
INNOVATION AND
   RISK-TAKING
                                                                                46
                         (Sum of 4 Items [158, 159, 160, and 161] divided 4)
                         Missing data for Index if all items are missing.

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Name of the Index .            #
and Composition

RESOURCE ALLOCATION
   AND UTILIZATION         47

(Sum of 3 Items [162, 163, and 164] divided 3)
Missing data for Index if all items are missing.
WORK ENVIRONMENT        48
(Sum of 7 Items [165a, 165b, 165c, 165d, 165e, 165f,
and 165g] divided 7) - Missing data for Index if all
items are missing.
THE SURVEY                49

(Sum of 3 Items [168, 169, and 170] divided 3) --
Missing data for Index if all items are missing.
ORGANIZATIONAL
PERSPECTIVE               50

(Sum of 5 Items [30, 62, 88a, 127, and 166] divided 5)
-- Missing data for Index if all items are missing.
BASIS FOR RESPONSE        51

(Sum of 5 Items [31, 63, 88b, 128, and 167] divided 5)
- Missing data for Index if all items are missing.

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  MANAGEMENT AND TECHNICAL CONSULTANTS TO BUSINESS, GOVERNMENT, AND ORGANIZATIONS
     BOSTON-CAMBRIDGE OFFICE • ONE BROADWAY, SUITE 600 • CAMBRIDGE, MA 02142 • (617) 489-1930
                              FAX (61 7) 489-2689

                              JuneS, 2001

VIA FEDERAL EXPRESS

Ms. Diane N. Bazzle, Director
Office of Executive Support
U.S.  Environmental Protection Agency
Office of the Administrator
1200 Pennsylvania Avenue, N.W.
Washington, DC 20460

Dear Diane:

      Enclosed are the Preliminary Reports of Findings for the Quality of Work Life
Survey for the Office of the Administrator (AO) delivered prior to June 14. 2001 (as
agreed). The Preliminary Reports of Findings include the following contents:

            1. Descriptions of the Indices  of the Office of the Administrator's
                 Quality of Work Life Survey and Survey Items Contained within
                 the Survey Indices -- Binder 1. Tab #1

           2. Office of the Administrator (AO) Summary of Indices Report and
                 Office of the Administrator (AO) Favorability Order of Indices --
                 Binder  1. Tab
           3. Office of the Administrator (AO) Demographic Groupings
                 of Survey Respondents -- Binder 1, Tab #3

           4. Office of the Administrator (AO) Summary Items Report --
                 Binder 1. Tab #4

           5. Sets of Reports (Binder 1. Tab #5) containing;  (a) Summary of
                 Indices, (b) Favorability Order of Indices, and (c) Summary of Items
                 for the following four "Offices" within AO (as possible given the
                 "Rule of At- Least-Ten") and based upon the consolidation of
                 "Assigned Office" categories:

                     • Office  for Congressional and Intergovernmental Relations;

                     • Office  for Communications, Education and Media
                            Relations:

                     • Office  for Policy, Economics, and Innovation; and

                     • Immediate Office (Administrator and Deputy
                            Administrator), Staff Offices, and "Other"

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Letter to Ms. Diane N. Bazzle
JuneS, 2001
Page 2


           6.  Office of the Administrator (AO) Summary of Cross-Tabulation and
                Contingency Tables of 49 Indices by 17 Demographic Groupings
                Report -- Binder 2. Tab #1

           7.  Office of the Administrator (AO) Summary of Cross-Tabulation and
                Contingency Tables of 170 Items by 17 Demographic Groupings
                Report — Binder 2. Tab #2  fPart II and Binder 3 fPart II --
                Continued)

           8.  Office of the Administrator (AO) Opportunities and Barriers Report --
                Binder 3. Tab #3

           9.  Office of the Administrator (AO) Summary of Open-Ended Survey
                Comments Report — Binder 3. Tab #4

           10. Copy of the Quality of Work Life Survey -- Binder 3. Tab #5


     Please reproduce these Reports in sufficient numbers of copies and place within
the three (3) three-ring binders (with 5 tabs in the first binder and 5 tabs used in the
second and third binders) for the June 14, 2001 Meetings for (a) the Quality of Work
Life Survey Planning Team (9:00 AM to 12:00 Noon) and (b) AO Senior Executives and
Managers (1:00 PM to 3:30 PM).  Please note that we had to use three Binders
(instead of two as we had originally planned) because of the size of the print-outs.
Please do not  distribute these Reports prior to the June 14.  2001 meetings, and
please store these in a secured and locked place.

     Diane, many thanks for your assistance on the Quality of Work Life Survey
Preliminary Findings Dissemination Phase.  Please call me at (617) 489-1930
if I can provide any additional information.
                                   Cordially.
                                    lerbert Z. Wong, Ph.D.

Enclosures

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U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINISTRATOR
  Summary of Indices Report

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         U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                 OFFICE OF THE ADMINISTkMfOR

                                                                                                  SUMMARY OF INDICES REPORT
Summary Of Survey Indices
 Office of the Administrator
Category Percents

54321
    Statistics

N MeanStdDev   DK  MS
            Training and Career Development

               Commitment of the Workforce

                           Job Stability

        Employee Involvement and Participation

               Family, Work and Life Balance

                          Job Transition

                             Mentoring

                      Workforce Diversity

                      Diversity Behaviors

                    Diversity Management

                        Diversity Training

                     Personal Experiences

                            Team Work

                        Pay and Benefits

            Individual Performance-Outcome

               Group Performance-Outcome

                    Satisfaction-Outcome

                Workplace Communications
                         286  2 93  0 82


                         281  393  079        5


                         269  330  093    1    16


                         284  3 38  1 14        2


                         279  349  089        7


                         247  288  077   15    24


                         283  312  089        3


                         280  301  072        6


                         286  3 65  0 74


                         281  289  077    2    3


                         281  342  099    2    3


                         286  314  0 82


                         274  366  097        12


                         243  287  058   21    22


                         284  437  051        2


                         271  390  086   12    3


                         285  311  098        1


                         285  278  093        1

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w.
         U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                  OFFICE OF THE ADMINISTRATOR
                                                                                                  SUMMARY OF INDICES REPORT
Summary Of Survey Indices
 Office of the Administrator
                                                                                                     Category Percents
                                                                                                     54321
    Statistics
N Mean StdDev   DK  MS
                     Communication Flow

     Supervisory Encouragement of Participation

                 Supervisory Team Building

               Group Functioning-Outcome

                     Work-Group Support

                 Work-Group Team Building

                Work-Group Goal Emphasis

               Work-Group Work Facilitation

                       Team Coordination

       Supervisory Leadership and Management
         Performance Evaluation and Feedback

                     Supervisory Support

                Supervisory Goal Emphasis
               Supervisory Work Facilitation

                      Senior Management

                   Reward and Recognition

                 Goal Integration-Outcome
                       Concern for People
                                                                                                                              266  2 71

                                                                                                                              267  2 86

                                                                                                                              273  3 23

                                                                                                                              279  3 49

                                                                                                                              261  3 59

                                                                                                                              279  316

                                                                                                                              275  361

                                                                                                                              273  319

                                                                                                                              228  2 59

                                                                                                                              285  3 27

                                                                                                                              269  2 74

                                                                                                                              282  3 73

                                                                                                                              274  3 53

                                                                                                                              276  3 00

                                                                                                                              271  264

                                                                                                                              280  2 73

                                                                                                                              271  2 93

                                                                                                                              266  2 64
        097    7   13

        117    9   10

        1 22   10    3

        094    4    3

        096    6   19

        115    6    1

        1 05    9    2

        108   10    3

        0 93   24   34

                    1
               2   15
109

092

108    1    3

1 12    3    9

113    1    9

106    8    7

106    1    5

099    2    13

097    3    17

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          U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                   OFFICE OF THE ADMINISTk. ..OR
                                                                                                    SUMMARY OF INDICES REPORT
 Summary Of Survey Indices
  Office of the Administrator
Category Percents
54321
    Statistics
N  MeanStdDev   DK  MS
                    Absence of Bureaucracy

                              Job Clarity

                   Decision-Making Practices

             System Values, Vision and Mission

    Quality Leadership and Commitment to Quality

                         Customer Service

                      Contractor's Relations

Organizational Fairness and Treatment of Employees

  Social Responsibility and Community Involvement

                  Innovation and Risk-Taking

             Resource Allocation and Utilization

                        Work Environment

                             The Survey
                         276  319  104    1    9

                         281  339  087    1    4

                         244  265  102    5    37

                         280  283  094    2    4

                         260  274  099    2    24

                         251  310  111   12    23

                         190  353  085   91    5

                         283  276  085    1    2

                         211  303  107   72    3

                         283  326  072        3

                         283  312  096        3

                         283  319  072    1    2

                         247  284  081    8    31

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        U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                 OFFICE OF THE ADMINISTRMiOR

                                                                                 SUMMARY OF INDICES REPORT
Summary Of Survey Indices
 Office of the Administrator
             n%
  Category Percents

  54321
    Statistics
 N MeanStdDev   DK  MS
              Organizational Perspective

                   Basis for Response
                   32%
                                  30%
20%
                       76%
23%  15% 32%  25%  5%


 3%  1% 20%  63% 13%
285  3 24  0 88


285  218  0 63

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U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINISTRATOR
 Favorability Order oflndicies

-------

     U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRM. OR
           BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of the Administrator
   Category Percents

   54321
    Statistics

N  MeanStdDev   DK   MS
         Individual Performance-Outcome

           Commitment of the Workforce

           Group Performance-Outcome

                         TeamWork

                  Supervisory Support

             Work-Group Goal Emphasis

                   Diversity Behaviors

           Family, Work and Life Balance

                 Contractor's Relations

    Employee Involvement and Participation

                  Work-Group Support

           Group Functioning-Outcome

             Supervisory Goal Emphasis

                     Diversity Training

   Supervisory Leadership and Management

             Innovation and Risk-Taking

        Resource Allocation and Utilization

                          Mentoring

                         Job Clarity

             Supervisory Team Building
                            284  4 37

                            281  3 93

                            271  390

                            274  3 66

                            282  3 73

                            275  3 61

                            286  3 65

                            279  3 49

                            190  3 53

                            284  3 38

                            261  3 59

                            279  3 49

                            274  3 53

                            281  3 42

                            285  3 27

                            283  3 26

                            283  312

                            283  312

                            281  3 39

                            273  3 23
         114

         096

         094

         1 12

         099

         109

         072

         096

         089

         087

         122    10
        051         2

        079         5

        086    12    3

        097        12

        108     1    3

        105     9    2

        074

        089         7

        0 85    91    5
     2

6   19

4    3

3    9

2    3

     1

     3

     3

     3

1    4

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           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
           BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
      Summary Of Survey Indices
      Office of the Administrator
   Category Percents
   54321
    Statistics
N  MeanStdDev   DK   MS
                       Satisfaction-Outcome
                              Job Stability
                          Customer Service
                       Personal Experiences
                     Absence of Bureaucracy
                 Work-Group Work Facilitation
              Training and Career Development
                   Work-Group Team Building
  Social Responsibility and Community Involvement
                 Supervisory Work Facilitation
                        Workforce Diversity
             System Values, Vision and Mission
                       Diversity Management
                         Work Environment
                   Goal Integration-Outcome
      Supervisory Encouragement of Participation
                              The Survey
                  Workplace Communications
Organizational Fairness and Treatment of Employees
           Performance Evaluation and Feedback
                             285  311

                             269  3 30

                             251  310

                             286  314

                             276  319

                             273  319

                             286  293

                             279  316

                             211  303

                             276  300

                             280  301

                             280  283

                             281  2 89

                             283  319

                             271  293

                             267  2 86

                             247  2 84

                             285  2 78

                             283  2 76

                             269  274
        085

        092
        098         1

        093     1    16

        111    12    23

        082

        104     1    9

        108    10    3

        082

        1 15     6

        107    72

        1 13     1

        072

        094

        077

        072

        099     2

        117

        081

        093
     1

     3

     9

     6

2    4

2    3

1    2

    13

9   10

8   31

     1
1     2

2    15

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   •4
   s
      U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                OFFICE OF THE ADMINISTRATOR
                          BY KEY ENTITIES
               FAVORABILITY ORDER OF INDICES
 Summary Of Survey Indices
 Office of the Administrator
|	] %Unfavorable
Category Percents
54321
     Statistics
 N  MeanStdDev   OK   MS
                      Job Transition

Quality Leadership and Commitment to Quality

               Reward and Recognition

                  Senior Management

              Decision-Making Practices

                 Communication Flow

                   Team Coordination

                   Concern for People

                     Pay and  Benefits
                 6% 23% 34%

                 5% 24% 29%

                 8% 20% 32%

                 6% 22% 25%

                 5% 20% 31%

                 5% 18% 36%

                 6% 15% 33%

                 3% 17% 40%

                 2%  9% 70%
           27%  10%

           22%  20%

           17%  23%

           24%  23%

           24%  20%

           23%  18%

           24%  22%

           21%  19%

           15%   5%
247  288  077   15   24

260  274  099    2   24

280  273  106    1    5

271  264  106    8    7

244  265  102    5   37

266  271  097    7   13

228  259  093   24   34

266  264  097    3   17

243  287  058   21   22

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^^ 	 	
I" JSij \ OFFICE OF THE ADMINISTRATOR
\f. ^]aaM^>]ai:i^iWT?THI^n«!:l SURVEY ITEMS REPORT
"•"
Biographical Information
Office of the Administrator
171a What is your current age?
Under age 30
30 to 39
40lo49
50 and over
171b What is your gender?
Female
Male
171c What is your job category?
Senior Executive/Administrator (Administrator, Deputy Administrators, Associate
Administrator, Office Directors, etc )
Manager or Supervisor
Professional (e g , engineer, environmental scientist, economist, etc )
Administrative (e g , human resources, budget, contracting, procurement, etc )
Technical (e g . Environmental Protection Specialist, Program Analyst, etc )
Administrative Support (e g , administrative assistant, staff assistant, clerical,
secretary, etc )
Other (please specify)
171d What is your pay grade?
GS1-8
GS9-12
GS 13-15
Senior Executive Services (SES)
Other

1 25 50 75 100
z__n 7%
I 24%

I 31%

I 38%

I 63%

I 37%
I 6%
IZU 6%
I 30%
I 11%
I 30%
I 12%
m 4%
I 7%

I 23%

I 58%
_."..] 5%
" I 6%
Statistics
N Percentage DK MS
280 0 6
20 7%
68 24%
86 31%
106 38%
279 0 7
176 63%
103 37%
281 0 5
18 6%
18 6%
85 30%
30 11%
85 30%
34 12%
11 4%
286 0
21 7%
66 23%
167 58%
14 5%
18 6%

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j jStj 1 OFFICE OF THE ADMINISTRATOR
\i. ^ iijMi^gjM>]aaM^»iai;i^JiWfflBrCTP!:l SURVEY ITEMS REPORT
IUU
Biographical Information
Office of the Administrator c
171f To what office are you assigned?
Office of Congressional and Intergovernmental Relations
Office of Communications, Education and Media Relations
Office of Policy, Economics, and Innovation
Immediate Office (Administrator and Deputy Administrator), Staff Offices, and Olher
171g How long have you been a FEDERAL GO VERM E NT
employee (including military service)?
Less than one year
1 to 3 years
4 to 5 years
6 to 10 years
11 to 15 years
16 to 20 years
21 to 25 years
26 years or more
171h How long have you worked for AO?
Less than one year
1 lo 3 years
4 to 5 years
6 to 10 years
11 to 15 years
16 to 20 years
21 years or more

1 25 50 75 100

I 12%
71 4%
1 35%

1 49%
"71 4%
1 4%
I_" 	 1 13%
. 	 I 19%
I 13%

I 16%

I 24%
I 8%
I 41%
I 12%
I 16%
I 13%
I 5%
7 J 4%
Statistics
N Percentage DK MS
286 0
35 12%
12 4%
100 35%
139 49%
267 0 19
10 4%
21 8%
12 4%
34 13%
51 19%
34 13%
42 16%
63 24%
276 0 10
23 8%
112 41%
34 12%
45 16%
35 13%
15 5%
12 4%

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j *£&? ! OFFICE OF THE ADMINISTRATOR
% ^\i/^ *
\f^ cdcP iuM3;fc¥^>]aaM:tt]ai:i:yJiMf^r7iW«jn SURVtY utwis KUKUKI
"°
Biographical Information
Office of the Administrator
171i What is your level of supervisory responsibility?
None
Team leader
Supervisor
Manager
Senior Management
171k Are you at the top of your pay scale within your grade?
Yes
No
1711 Educational Background (indicate highest level
achieved):
High School Graduate (or GED equivalent) or Less)
Some College (or Associates Degree)
Bachelors Degree
Advanced Professional Courses
Advanced Degree
More Than One Advanced Degree
171m How do you identify yourself?
African Amencan/Black American
Latino/Hispanic American, Asian American/Pacific Islander, and American
Indian/Native Alaskan
Caucasian/White American
Multicultural/Multiracial and Other

1 25 50 75 100

I 72%
I 15%
Zl 4%
III 4%
IZI 5%
I 24%

76%

	 I 10%
I 22%
I 9%
I 8%

I 38%
I 13%

I 31%
I 6%
I 58%
—] 5%
Statistics
N Percentage DK MS
278 0 8
201 72%
41 15%
10 4%
11 4%
15 5%
279 0 7
68 24%
211 76%
278 0 8
28 10%
60 22%
26 9%
22 8%
106 38%
36 13%
272 0 14
84 31%
16 6%
158 58%
14 5%

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| jQU \ OFFICE OF THE ADMINISTRATOR
\,< _.c 25 50 75 100

I 19%
I 20%

I 44%

	 I 17%
I 25%

I 55%
~'l 5%
J 15%

I 40%

I 60%

I 81%
I 13%
I 87%

Statistics
N Percentage DK MS
258 0 28
48 19%
51 20%
114 44%
45 17%
265 0 21
66 25%
147 55%
12 5%
40 15%
266 0 20
106 40%
160 60%
268 0 18
52 19%
216 81%
268 0 18
34 13%
234 87%

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           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                             OFFICE OF THE ADMINISTRATOR
                                                                                                  SURVEY ITEMS REPORT
              Biographical Information
             Office of the Administrator
                                                              25
                                                                           so
                                                                                        75
                                                                                                     100
                                                                  Statistics
                                                               N   Percentage   OK  MS
171s Do you have a physical, mental, and/or other disability?
                                               Yes
                                               No
. __  10%
                                                                                                  90%
270
 26
244
                                                                                16
10%
90%

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           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                       OFFICE OF THE ADMINISTRATOR
                                                                                                            SURVEY ITEMS REPORT
                Your Career in AO
            Office of the Administrator
                                                                    25
                                                                                  50
                                                                                                 75
                                                                                                                100
                                                                         Statistics
                                                                     N   Percentage   DK   MS
29 Which of the following best describes your current
   career plans?
                                     Leave as soon as possible
                Leave as soon as I find another job (actively job hunting now)
                        Leave as soon as I find a more competitive offer
                            Slay for a few more years and then leave
                                      Stay as long as possible
                                                 Other
                                               Undecided
5%
    I 14%
    12%
          22%
        18%
   10%
                                                                 17%
281

 15
 39
 35
 63
 51
 29
 49
 5%
14%
12%
22%
18%
10%
17%

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V
     U.S. ERA'S OFFICE OF THE ADMINISTRATOR
       OFFICE OF THE ADMINISTRATOR
          Summary Item Report

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                OFFICE OF THE ADMINISTRATOR

                                                                                                                      SURVEY ITEMS REPORT
           Your Career in AO
        Office of the Administrator
%Favorable
                       %Neither
"/.Unfavorable
Category Percents

54321
    Statistics

N  MeanSldDev   DK   MS
 1  I feel that I have equal and fair access to
   training and educational opportunities (e g , m-
   service training, workshops, tuition
   reimbursement, otc )
 2 I feel that I have equal and fair access to job
   development opportunities (e g , special
   assignments, task forces, committees, etc )


 3 I feel that the training and job development
   RESOURCES in this organization are adequate
   for getting the job done


 4 My future chances for promotion are good


 5 I believe I can satisfy my career goals
 6 I am willing to put in a great deal of effort
   beyond what is normally expected in order to
   help this organization be successful
 7 I am proud to tell others that I work for this
   organization
'8 I am concerned about the stability or future of
   my job
 9 I have sufficient freedom in deciding how to do
   my work
10 I feel free to speak my mind about work
   processes without fear of negative
   consequences toward me
11  I have enough information to do my job well
                                        16%
              23%  42%  16%  13%  5%
                                                            17%  38%  12%  20%  12%
                                                                 30% 24%  28%  12%
                                                             5%  20%  21%  25%  29%
                                                            13%  35%  19%  20%  13%
                                                            40%  46%  8%   4%   1%
                                                            25%  35%  26%  8%   5%
                                                            11%  23%  21% 32%  13%
                                                            28%  41%  12% 13%   7%
                                                            15%  31%  13% 24%  16%
                                                            17%  43%  14% 21%   5%
                           281   366   112    5
                                           281   329   130     4     1
                                                                                         280  2 91   1 14    5    1
                                                                                         276  246   123    10
                                            279   315   125     6     1
                                            284   419   086     2
                                                                                         283  3 66   1 10     1    2
                                                                                         276  288   122     7    3
                                            286   371   120     0
                                            284   306   135     0    2
                                            281   347   114     0    5
                                                     ' Note Favorable and Unfavorable have been reversed

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*t pntfl^
             U.S. EPA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                    OFFICE OF THE ADMINISTRATOR

                                                                                                                          SURVEY ITEMS REPORT
            Your Career in AO
        Office of the Administrator
] %Neither
[ _ ] %Unfavorable
                                  Category Percents

                                  54321
     Statistics

 N  MeanStdDev    DK   MS
 12  My job makes good use of my skills and abilities
 13 My work gives me a feeling of personal
    accomplishment
 14 People within my team cooperate to get the job
    done
 15 I like the kind of work 1 do
 16 I feel welcome and included in unofficial and/or
    informal social interactions, including lunches,
    breaks, or after-hours events
*17 Who you know is critical for one's career
    advancement
 18 Employees receive the training they need to
    perform their jobs (for example, help from
    supervisors, team leaders, or co-workers)


 19 Family-related benefits are available to
    employees in this organization (e g , parental
    leave policies, on-site child care, sick care, flex-
    place, etc )
 20 Programs that help employees deal with work
    and family responsibilities are provided in this
    organization (e g , Work-life programs, support
    groups, stress management courses)


 21 Managers and supervisors allow employees to
    take full advantage of organizational policies
    which help employees to balance their work and
  •  family/personal responsibilities
26%     T        30%
                 15%   [  10%
            34%
          19%
             22%
        23%
                                       20%  37%  13%  16%  14%
                                       19%  40%  20%  12%  9%
                                       20%  42%  15%  13%  10%
                                                                                                                29% 47% 13%   7%   4%
                                       17%  40%  22%  15%   7%
                                       39%  41%  14%   5%   1%
                                        6%  37%  26%  24%   6%
                                       24%  51%  15%   7%   3%
                                 7%  40%  34%  12%   7%
                                       16%  40%  22%  16%   7%
                                                                     286   3 35   1 33
                                                 286   346   120
                                                 2B1   3 49   1 22     0    5
                                                                     286   3 91   1 02    0
                                                 283   345   115     3
                                                                     279   411   091     5    2
                                                 278   313   106    7    1
                                                 275   385   098    11
257   328   100    29
                                                 269   341   115    17
                                                       * Note Favorable and Unfavorable have been reversed

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V*'
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINISTRATOR

          SURVEY ITEMS REPORT
             Your Career in AO
         Office of the Administrator
  Category Percents

  54321
      Statistics

 N  MeanStdDev    DK   MS
 22 This organization provides the flexibility needed
    to balance the demands of work and personal
    life
 23 Programs that help employees deal with job
    transitions are effective (eg . career counseling,
    aid in finding new jobs)
 24 Employees receive training and guidance to
    develop the knowledge and skills necessary to
    perform other jobs or to pursue new careers in
    this organization


 25 Employees are willing to be retrained and
    moved to other positions within this organization


 26 I have had one or more mentors in this
    organization
 27 Supervisors and managers serve as coaches
    and mentors to help employees advance in their
    careers in this organization
 28 How important do you think having a mentor is
    to your career''
 30 In the previous SECTION 1, we had asked you
    questions about "this organization " Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 1 of the survey That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
15%  43%  17%  18%   7%
 4%  13% 42% 30%  12%
 4%  23%  28% 32%  13%
10%  31%  34% 19%   6%
 9%  25%  9% 26%  31%
 6%  25%  20% 27%  22%
     41%  10%  3%   3%
20%  13%  31% 31%   5%
                             281  341   115     4     1
231   267   097    54    1
                             260  2 72   108    25     1
                             235  321   104    49     2
280   255   139    4    2
271   265   123     12    3
274   421   091     11    1
285   313   1 21     0    1
                                                       * Note Favorable and Unfavorable have been reversed

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*
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                     OFFICE OF THE ADMINISTRATOR

                                                                                                          SURVEY ITEMS REPORT
          Your Career in AO
       Office of the Administrator
                                               %Favorable
                                                                   %Neither
[  ] %Unfavorable
Category Percents

54321
    Statistics
N MeanStdDev   OK  MS
31  In your responses to SECTION 1, please
   provide us, in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace or your
   "organization," what was the BASIS FOR YOUR
   RESPONSES' (Select ONE OR MORE)
                                                                          80%
                  1%   1% 18% 66%  14%
                                                                                                                               285  210  0 67
                                                * Note Favorable and Unfavorable have been reversed

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| J2L 1 OFFICE OF THE ADMINISTRATOR
%,. ^tf III^J^MflaaMsOiaill^JiWinSri^P!;! SURVbY MbMS RbK)kl
..a
Your Career in AO
Office of the Administrator (
30. In the previous SECTION 1, we had asked you questions
about "this organization." Please indicate below the
"perspective" that you had when you were responding
about "this organization" in SECTION 1 of the survey.
That is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR MORE):
My work team or my immediate work group only
My Office of which I am a part
Both my work team and my Office
My Office and some other Office(s) wilhm AO
The overall Office of the Administrator (AO) and its many "Offices "
Other
31. In your responses to SECTION 1, please provide us, In
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace or your
"organization," what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon both my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what I read, the media, and internal news
sources
Based upon what I heard through indirect sources including the 'grapevine', 'rumor
mill", and 'spins'
Other

) 25 50 75 100
ZD 5%
I 31%

31%

I 13%
I 20%
0%
I 14%

I 66%

I 18%
I 1%
] 1%
0%
Statistics
N Percentage DK MS
285 0 1
15 5%
87 31%
87 31%
38 13%
57 20%
1 0%
285 0 1
39 14%
188 66%
52 18%
3 1%
3 1%
0%

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                    OFFICE OF THE ADMINISTRATOR

                                                                                                                          SURVEY  ITEMS REPORT
Workforce Diversity and Diversity Management
         Office of the Administrator
  Category Percents

  54321
      Statistics

 N  MeanStdDev   DK   MS
 32 Employees treat each other with courtesy and
    respect
 33 Managers and Supervisors do not tolerate
    sexual harassment
 34 Managers and Supervisors do not tolerate
    prejudice and discrimination
 35 Gay and lesbian employees are treated fairly.
 36 Accommodations are made for employees with
    disabilities (e g . availability of sign language
    interpreters, ramps, braille)
 37 Bilingual abilities are appreciated and rewarded
    in this organization
 38 All levels of Managers and Supervisors are
    prepared to effectively manage a culturally
    diverse workforce
 '39 Managers and Supervisors need to provide
    greater effort in recruiting, hiring, and retaining a
    diverse workforce (i e , age, background,
    culture, experience, gender, language, race,
    sexual orientation, etc)
 40 Diversity awareness training is helpful to the
    organization in creating and maintaining a
    diverse and inclusive work environment
 41 The career mobility of minorities into
    management positions has been excellent
 42 The career mobility of women into management
    positions has been excellent
13%  50%  16%  17%  3%
29%  43%  21%  5%  3%
19%  32%  24%  17%  7%
24%  48%  19%   7%  2%
22%  48%  22%   5%  3%
 6%  11%  57%  17%  9%
 8%  18%  23%  36%  14%
20%  37%  20%  16%  7%
11%  43%  24%  16%  5%
 6%  19%  27%  31%  17%
17%  37%  20%  17%  9%
282   352   102     0    4
235   388   099    49     2
262   340   119    20    4
189   386   094    93    4
231   381   094    52     3
                                                                                                                                              173  288   092   110     3
                              243   2 69   1 16    39    4
270  347   119    12    4
270  340   105    11     5
250  2 66   1 14    31     5
                                                                                                                                              268  3 37   1 20    14     4
                                                         Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                     OFFICE OF THE ADMINISTRATOR

                                                                                                                           SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
         Office of the Administrator
  Category Percents

  54321
      Statistics

 N  MeanStdOev   DK   MS
 43 This organization is very open and
    accommodating to varying religious
    perspectives and groups
 '44 This organization would benefit from having
    more diversity (i e . age, background, culture,
    experience, gender, language, race, sexual
    orientation, etc ) at the senior management
    levels
 '45 Minorities perceive a "limit" or "glass ceiling" in
    their career advancement
 '46 Persons with Disabilities perceive a "limit" or
    "glass ceiling" in their career advancement
 '47 Women employees perceive a "limit" or "glass
    ceiling" in their career advancement
 '48 White male employees perceive a "limit" or
    "glass ceiling" in their career advancement
 *49 Older employees perceive a "limit" or "glass
    ceiling" in their career advancement
 50 Regardless of their many differences, the
    people in this organization work well together
    with little conflict
 51 Diversity (i e , age, background, culture,
    experience, gender, language, race, sexual
    orientation, etc ) is valued in this organization


 52 Training directed at "diversity management" is
    needed at all levels in this organization
16%  36%  37%  8%  2%
21%  36%  28%  10%  5%
25%  38%  23%  10%  5%
13%  23%  45%  15%   5%
10%  26%  24%  29%  11%
12%  20%  18%  26%  25%
15%  28%  32%  19%
 8%  44%  22%  20%   8%
     33%  31%  21%   9%
26%  33%  23%  13%   5%
207   356   094    74     5
                              271   358   108    10    5
216  366   111    66    4
150  323   101   131     5
223  295   118    57    6
                                                                                                                                                224   2 69   135    57    5
210  327   111    70    6
279  324   109     3    4
                              261  305   107    21    4
270  361   116    14    2
                                                        ' Note Favorable and Unfavorable have been reversed

-------
USB.
          01
          a
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINISTRATOR

                                                                      SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
         Office of the Administrator
%Favorable
                                                                          ] %Neither            |   | "/..Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev    DK   MS
 53 Attendance at organizationally sponsored
    diversity seminars, workshops, etc should be
    mandatory


 '54 One must have a particular work style and
    educational background to advance to the upper
    levels in this organization


 55 Racism and racial discrimination are not
    problems in this organization today


 56 Sexism and gender discrimination are not
    problems in this organization today
 57 Homophobia (fear or hate of gays and lesbians)
    is not a problem in this organization today
 58 Considering everything, how would you rate
    your overall satisfaction with this organization in
    hiring and promoting a diverse (i e . age,
    background, culture, experience, gender,
    language, race, sexual orientation, etc )
    workforce'
 59 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered sexist?


 60 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered racist7


 61 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered homophobic''
                               20%
                                                                                                   29%
                                       54%
                                                            20%  30%  20%  19% 10%
                                                            20%  34%  20%  20%  5%
                                                            11%  22%  24%  27% 16%
                                                            10%  30%  25%  22%  13%
                                                                                                               14%  37%  29%  14%   6%
                                                                                                               7%  29%  30%  24%   9%
                                             15%   [  11%
                                                                                                                 54%  20%  15%   7%   4%
                                                            60%  19%  12%   6%  4%
                                                            74%  13%   8%   3%  2%
                                                                                                                                            280   331   128     4    2
                                                                                          259   342  117    23    4
                                                                                          258   2 86  124    25    3
                                                                                                                                              254   302   120    30    2
                                                                                          207   337  108    77    2
                                                                                                                                            270   301   109     8    8
                                                                                                                                            271   412   116    13    2
                                                                                                                                              270   424   112    13    3
                                                                                                                                              263   454   092    20    3
                                                       • Note Favorable and Unfavorable have been reversed

-------
.SB
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                         OFFICE OF THE ADMINISTRATOR

                                                                                                              SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
        Office of the Administrator
                                              %Favorable
%Neilher
|   ) %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK  MS
 62 In SECTION 2, we had. again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 2 of the survey That
    is, I answered my questions such  that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
 63 In your responses to SECTION 2, please
    provide us, m general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is, when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
                                                                         28%
                                                                                         28%
                                  23% 21%  28% 24%  4%
                                            285   3 36   118     0    1
                                                 25%
                                                                             70%
                                   3%  2%  25% 60%  10%
                                            285   228   079     0    1
                                                  * Note Favorable and Unfavorable have been reversed

-------
       U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                        OFFICE OF THE ADMINISTRATOR
                                                                                                              SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
         Office of the Administrator
                                                                   25
                                                                                  50
                                                                                                  75
                                                                                                                 100
                                                                                                                                           Statistics
                                                                                                                                       N    Percentage   OK   MS
62 In SECTION 2, we had, again, asked you questions about
   "this organization". Please indicate below the
   "perspective" that you had when you were responding
   about "this organization" in SECTION 2 of the survey.
   That is, I answered my questions such that "THIS
   ORGANIZATION" refers to (Select ONE OR MORE):
                          My work team or my immediate work group only
                                     My Office of which I am a part
                                  Both my work team and my Office
                           My Office and some other Office(s) within AO
              The overall Office of the Administrator (AO) and its many 'Offices'
                                                     Other
63 In your responses to SECTION 2, please provide us, in
   general, the BASIS FOR YOUR RESPONSES regarding
   your workplace or your "organization". That is, when you
   answered questions about your workplace or your
   "organization", what was the BASIS FOR YOUR
   RESPONSES? (Select ONE OR MORE)
                       Based upon my direct personal experiences at work
       Based upon bolh my direct personal experiences and my observations at work
   Based upon my direct observations and what I've heard, directly or indirectly, at work
     Based upon indirect sources to include what I read, the media, and internal news
                                                  sources
   Based upon what I heard through indirect sources including the 'grapevine', 'rumor
                                             mill', and 'spins*
                                                    Other
                                                        4%
                                                                     24%
                                                                    ID 28%
                                                                  21%
                                                                  U 23%
                                                     0%
                                                            10%
                                                                                           60%
                                                       2%

                                                     3 3%

                                                      0%
                                                                                                                                 285
                                                                                                                                                       0    1
                                                                                                                                      10
                                                                                                                                      69
                                                                                                                                      81
                                                                                                                                      59
                                                                                                                                      66
                                                                                                                                 285
 4%
24%
28%
21%
23%
 0%
                                                                                                                                      29
                                                                                                                                      171
                                                                                                                                      71
                                                                                                                                       5
10%
60%
25%
 2%

 3%

 0%

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                  OFFICE OF THE ADMINISTRATOR

                                                                                                                        SURVEY ITEMS REPORT
      Your Work Place Experiences
        Office of the Administrator
  Category Percents

  54321
      Statistics
 N  MeanSldDev   DK   MS
64 How would you rate this organization as a place
   that develops and encourages the growth of its
   employees'


65 How would you rate this organization as a place
   that offers adequate opportunities for
   advancement to all of its employees7
66 How do you rate this organization in providing
   job security for people like yourself?
67 Overall, how do you rate this organization on
   maintaining a motivating and rewarding work
   environment for its employees9
68 How do you rate this organization on the
   fairness and consistency with which policies are
   administered'7
69 How do you rate this organization on accepting
   mistakes made in the process of trying new
   things'?
70 How would you rate the overall quality of work
   done in your team?
71 The amount of work that I am expected to do on
   my job is7


72 The number of hours I am expected to work on
   my job is
73 In comparison with people in similar jobs with
   other Federal agencies, I feel my PAY is
 6%  18% 40%  26%  11%
 3%  15%  38%  32%  12%
16%  29%  44%  8%   3%
 4%  17%  33% 29%  17%
 4%  18%  33% 28%  17%
 6%  21%  36% 26% 12%
25%  47%  17%  7%  3%
14%  23%  50%  10%  3%
 7%  16%  76%  1%  1%
 2%  11%  58%  20%  9%
278   2 83   104     6    2
276   264   098    9    1
                                                                                                                                            278   348  095     6    2
282   264   108    3    1
274   263   108    11    1
246  2 83   107    38    2
279  384   099    5    2
281   336   094    3    2
280  328   063    3    3
254  279   084    31    1
                                                      • Note Favorable and Unfavorable have been reversed

-------

           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                            OFFICE OF THE ADMINISTRATOR

                                                                                                                  SURVEY ITEMS REPORT
      Your Work Place Experiences
       Office of the Administrator
  Category Percents

  54321
     Statistics

 N  MeanStdDev   OK   MS
74 In comparison with people in similar jobs with
   other Federal agencies. I feel my BENEFITS
   are
75 To what extent do YOU produce the AMOUNT
   of work that is expected of you?
76 To what extent are YOU EFFICIENT in doing
   the work that is expected of you''
77 To what extent do YOU produce work that is
   high in QUALITY?
78 To what extent does YOUR TEAM produce the
   AMOUNT of work that is expected of if


79 To what extent is YOUR TEAM EFFICIENT in
   doing the work that is expected of it?
60 To what extent is YOUR TEAM'S WORK high In
   quality''
81 How satisfied are you with your involvement in
   decisions that affect your work9
82 How satisfied are you with the recognition you
   get for the work you do9
83 Overall, how satisfied are you with the process
   used to evaluate your performance9
84 Overall, how satisfied are you with your
   supervisor (or the person to whom you REPORT
   DIRECTLY AND IS RESPONSIBLE FOR YOUR
   PERFORMANCE EVALUATION)9
 1%  7%  81%   9%  2%
51%  45%   4%   0%
38%  48%  13%   1%
46%  49%   5%   0%  0%
29%  48%  17%   3%  3%
21%  45% 25%   5%  4%
29%  48% 16%   5%  2%
15%  29% 19%  21%  16%
11%  27% 18%  26%  17%
 9%  28% 20%  25%  19%
24%  30% 13%  16%  16%
253   294  053    32    1
282   447  058     2    2
                                                                                                                                     284  423   070     0    2
284   441   061     1    1
269   397  092    15    2
                            271   375  097    14    1
273   396  091    12    1
285   307  132     0    1
285   289  129     0    1
278   283  126     7    1
283   3 31  141     2    1
                                                   * Note Favorable and Unfavorable have been reversed

-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                              OFFICE OF THE ADMINISTRATOR
                                                                  SURVEY ITEMS REPORT
Your Work Place Experiences
Office of the Administrator

85 Overall, how satisfied are you with your job?

86 Considering your skills and the effort you put
into your work, how satisfied are you with your
pay'
87 Considering everything, how would you rate
your overall satisfaction with this organization at
the present time7
88a In SECTION 3, we had. again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 3 of the survey That
is, 1 answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
88b In your responses to SECTION 3, please
provide us, in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
^ %Favorable [ ] %Neither [ ] %Unfavorable

^^^^^^^^KfE^^^^^^^^H 16% | 23%
I 	
^^^^^^KH^^^^^^^H 18% 36%

^^^^^KE^^^^^H 23% 35%

^^E£!^^H 39% | 37%

J2 17% | 79%
* Note Favorable and Unfavorable have been reversed
Category Percents
54321

16% 45% 16% 15% 8%

16% 30% 18% 26% 10%

10% 33% 23% 23% 12%

16% 8% 39% 29% 8%

2% 1% 17% 60% 19%

Statistics
N MeanSldDev DK MS

284 346 116 0 2

285 315 125 0 1

283 307 119 2 1

285 295 115 0 1

285 206 076 0 1


-------
1 ..fiL \ OFFICE OF THE ADMINISTRATOR
? ~VVI/^L 5
\.. rnfl.^ >l*I«!'!»Mi]aaMat]aii;i^Ji]flllJlH'irfelM;i SURVbY ITEMS REPORT

Your Work Place Experiences
Office of the Administrator (
88a In SECTION 3, we had, again, asked you questions about
"this organization". Please indicate below the
"perspective" that you had when you were responding
about "this organization" in SECTION 3 of the survey.
That Is, 1 answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR MORE):
My work team or my immediate work group only
My Office of which 1 am a part
Both my work team and my Office
My Office and some other Office(s) within AO
The overall Office of the Administrator (AO) and its many 'Offices'
Other
80b In your responses to SECTION 3, please provide us, in
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon both my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what 1 read, the media, and internal news
sources
Based upon what 1 heard through indirect sources including the "grapevine', "rumor
mill", and "spins"
Other

) 25 50 75 100
I 8%
I 29%

I 39%

I 8%

I 16%
0%
I 19%

I 60%

I 17%
J 1%
] 2%
0%
Statistics
N Percentage DK MS
285 0 1
22 8%
84 29%
111 39%
23 8%
45 16%
0%
285 0 1
55 19%
172 60%
49 17%
4 1%
5 2%
0%

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                OFFICE OF THE ADMINISTRATOR

                                                                                                                      SURVEY ITEMS REPORT
     Communications and Leadership
        Office of the Administrator
  Category Percents

  54321
     Statistics

 N  MeanStdDev    DK  MS
 89 Supervisors and Managers openly communicate
   about this organization's conditions and choices
   it faces
 90 Staff opinions are taken seriously and acted
   upon
 91 Employees are kept well informed on all issues
   affecting their job
*92  If you are not in "the grapevine" in this
    organization, you don't what's going on
 93 Team Leaders serve an important role in
   coordinating, facilitating, and guiding this
   organization's work efforts and projects
 94 How adequate is the information your team gets
   about what is going on in other Offices7
 95 To what extent does this organization tell your
   team what it needs to know to do the best
   possible job''


 96 How receptive are people ABOVE YOUR
   SUPERVISOR to ideas and suggestions coming
   from your team'
 97. When it is necessary for decisions to be made
   that affect your team, to what extent does your
   supervisor provide the members of your team
   with information about the decisions in advance
   BEFORE final decisions are made?
 9%  23% 18%  29%  21%
 6%  26% 24%  27%  16%
 6%  24% 22%  32%  17%
23%  34% 20%  18%   5%
 8%  40% 25%  18%   9%
 4%  14%  38%  24%  20%
 7%  21%  34% 22%  1B%
 4%  19%  37% 23%  16%
 6%  23%  34% 17%  20%
277   270  128     8    1
282   2 80  1 18     3    1
283   270   117     2    1
277   351   118     8    1
                             249   321  111    32    5
272  258   109    13    1
                             267   282   115    18    1
227  273   109    55    4
269  277   117    14    3
                                                     * Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                               OFFICE OF THE ADMINISTRATOR

                                                                                                                     SURVEY ITEMS REPORT
      Communications and Leadership
        Office of the Administrator
%Favorable
%Neither           |   | "/..Unfavorable
  Category Percents

  54321
     Statistics

 N  MeanStdOev   OK   MS
 98 When it is necessary for decisions to be made
   that affect your team, to what extent does your
   supervisor ask for your opinions and ideas from
   members of your team BEFORE final decisions
   are made'
 99 When it is necessary for decisions to be made
   that affect your team, to what extent does your
   supervisor ask persons affected for their ideas
   BEFORE final decisions are made9
100 To what extent does your Supervisor encourage
    the persons in the team to work as a "team"7
101  To what extent does your team plan together
    and coordinate its efforts''
102 To what extent does your team feel responsible
    for meeting its objectives successfully''
103 To what extent is your team able to respond to
    unusual work demands placed upon if
104 To what extent do you have confidence and
    trust in the persons in your team''
105 When you talk with PERSONS IN YOUR TEAM,
    to what extent do they pay attention to what you
    are saying''
106 To what extent are PERSONS IN YOUR TEAM
    willing to listen to your problems''


107 How much do PERSONS IN YOUR TEAM
    encourage each other to work as a "team'"'
 28%
                                            37%
                                    11%  25%  28% 18%  19%
                     38%
        29%        |	25%
      34%"        |       26%
                24%
                                                   15%
                    22%     |  10%
             27%
                                                  18%
                 27%       ]  12%
             35%
                                                   14%
      37%
                          24%
                                     7%  22%  31% 19%  19%
                                                           15% 31%  29%  13%  12%
                                                           12% 28%  34%  13%  13%
                                    21%  41%  24%  10%   5%
                                                           26% 42%  22%   6%  4%
                                         37%  27%  9%
                                                           20% 41%  27%   8%  4%
15%  36%  35%   9%   5%
                                                           12%  27%  37%  13%  11%
                            273  292   126    10    3
                                                                                       268  279   121    15    3
                             273  323   122    10    3
                             277  313   118    6    3
                             272  363   107    11    3
                             271  379   103    12    3
                             279  345   116    4    3
                             275  364   103    9    2
265   348  102    18    3
                             279  316   115    6    1
                                                     ' Note Favorable and Unfavorable have been reversed

-------

             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                 OFFICE OF THE ADMINISTRATOR

                                                                                                                      SURVEY ITEMS REPORT
       Communications and Leadership
         Office of the Administrator
  Category Percents

  54321
     Statistics

 N  MeanStdDev    DK  MS
 108 How much do PERSONS IN YOUR TEAM
     maintain high standards of performance?


 109 To what extent do PERSONS IN YOUR TEAM
     provide the information or help you need so that
     you can plan work ahead of time9
 110 To what extent do different Offices plan together
     and coordinate their efforts9
 111  To what extent does your Office receive
     cooperation and assistance from other divisions7
 112 How are problems BETWEEN Offices resolved7
113a My Supervisor takes the time to learn about my
     career goals, aspirations, and plans
113b My Supervisor gives me helpful feedback about
     my job performance
113c My Supervisor makes it clear that the work I do
     is important
113d My Supervisor treats me with dignity and
     respect
113e My Supervisor has INITIATED two or more
     conversations with me during the year on my
     career development and/or my individual
     development plan
113f My Supervisor allows me to do my work and
     does not "micro-manage" nor "excessively over-
     supervise" my work
20%  40% 27%   8%   5%
10%  30% 36%  15%   8%
 1%  9% 31%  24%  35%
 3%  16% 37%  24%  20%
16%  19% 32%  23%  10%
13%  33% 17%  17%  19%
12%  38%  16%  16%  19%
22%  37%  16%  11%  13%
32%  39%  9%  11%   9%
12%  26%  14%  22%  26%
35%  35%  10%  10%  10%
275   361  105     9    2
273   319  108    10    3
222   217   105    62    2
238   2 58  107    44    4
                             191   3 09  1 21    94     1
280   303   134     2    4
283   308   133     2    1
283   3 43   1 31     1     2
285   3 75   1 26     0    1
277   275   139     5    4
285  3 75   1 31     0    1
                                                       Note Favorable and Unfavorable have been reversed

-------
               U.S. EPA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                     OFFICE OF THE ADMINISTRATOR

                                                                                                                           SURVEY ITEMS REPORT
       Communications and Leadership
          Office of the Administrator
  Category Percents

  54321
      Statistics

 N  MeanStdDev   DK   MS
 113g My Supervisor does more than "going through
     the motions" and "ticking off a checklist" when it
     comes to the required elements of my
     performance evaluation
 114a Supervisors provide fair and accurate ratings of
     employee's performance
 114b Supervisors provide employees with ongoing
     constructive suggestions to improve their job
     performance
*114c Employees who are well-liked get better
      evaluations, even if they are not high performers


*114d Managers and supervisors show FAVORITISM
      in their rewards and recognition efforts
 114e EPA's "Pass/Fail" performance evaluation
     system provides accurate and useful
     evaluations of employee's performance
 114f Overall, how good a job do you feel is being
     done by your Supervisor'
  115 How friendly and easy to approach is your
     Supervisor7
  116 When you talk with your Supervisor, to what
     extent does he/she pay attention to what you
     are saying?
  117 How much does your Supervisor encourage
     people to give their best efforts?
  118 To what extent does your Supervisor maintain
     high standards of performance within your team7
13%  33%  20% 16%  18%
11%  35%  24%  17%  12%
 6%  29%  28% 22% 15%
21%  29%  18%  21%  11%
27%  25%  17%  21%  10%
 5%   8%  20%  28% 39%
21%  24%  29%  13%  14%
33%  33%  20%  6%  7%
26%  34%  26%  8%  6%
23%  33%  26%  9%  9%
23%  33%  25%  11%
267   3 06   1 32     16    3
                              254   317  1 19    29    3
269   288   116    15    2
                              224   329  131    61    1
                              248   3 36  135    37    1
                              261   210  115    22    3
                              280   3 25  130     4    2
                              283   3 78  1 19     1    2
                              282   367  112     2    2
277   3 52   1 19     7    2
279  348   122     5     2
                                                          Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                  OFFICE OF THE ADMINISTRATOR

                                                                                                                        SURVEY ITEMS REPORT
      Communications and Leadership
        Office of the Administrator
  Category Percents

  54321
      Statistics
 N  MeanStdDev    DK   MS
119 To what extent does your Supervisor provide
    help, training, and guidance so that you can
    improve your performance'
120 To what extent does your Supervisor provide the
    help you need so that you can schedule work
    ahead of time''
121  To what extent does your Supervisor offer new
    ideas for solving job-related problems''
122 Senior Management gives employees a clear
    picture of the direction in which this organization
    is headed
123 Senior Management is doing the things
    necessary to keep this organization competitive
    with similar government organizations
124.1 can trust what Senior Management tells me
125 Senior Management demonstrates that
    employees are important to the success of this
    organization
126 Senior Management is visible and active in this
    organization
127 In SECTION 4, we had, again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 4 of the survey That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
12%  24% 29%  19%  15%
10%  26% 32%  19%  13%
13%  24%  30% 19%  14%
 6%  19%  21% 27%  27%
 6%  23%  29% 18%  25%
 6%  21%  30% 23%  20%
 7%  23%  23% 27%  21%
 7%  25%  23% 23%  22%
28%  13%  32% 22%   5%
278   299   124     7    1
271   300   117    14    1
276   3 04   124     9    1
263  249   124    19    4
213  266   123    70    3
254   270   119    29    3
266  268   122     16    4
                             265  272   125    17    4
                             284  338   123     0    2
                                                      * Note Favorable and Unfavorable have been reversed

-------
I
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                      OFFICE OF THE ADMINISTRATOR
                                                                                                           SURVEY ITEMS REPORT
     Communications and Leadership
        Office of the Administrator
                                              %Favorable
|   | "/.Neither
|   | %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK  MS
128 In your responses to SECTION 4, please
   provide us, in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace or your
   "organization", what was the BASIS FOR YOUR
   RESPONSES' (Select ONE OR MORE)
                                                21%
                                                                           75%
                                      3%  1%  21%  63% 12%
                                           284  2 21  0 78
                                                * Note Favorable and Unfavorable have been reversed

-------
1 \*MKy 1 OFFICE OF THE ADMINISTRATOR
^ ^ iijKB^^¥^<]aaMa»]ai;i^fi!inSK^B!3 SURVEY ntwib REPORT
n
Communications and Leadership
Office of the Administrator (
127 In SECTION 4, we had, again, asked you questions about
"this organization". Please indicate below the
"perspective" that you had when you were responding
about "this organization" In SECTION 4 of the survey.
That is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR MORE):
My work team or my immediate work group only
My Office of which I am a part
Both my work team and my Office
My Office and some other Office(s) within AO
The overall Office of the Administrator (AO) and ils many 'Offices'
Olher
128 In your responses to SECTION 4, please provide us, in
general, the BASIS FOR YOUR RESPONSES regarding
your workplace or your "organization". That is, when you
answered questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES? (Select ONE OR MORE)
Based upon my direct personal experiences at work
Based upon both my direct personal experiences and my observations at work
Based upon my direct observations and what I've heard, directly or indirectly, at work
Based upon indirect sources to include what I read, the media, and internal news
sources
Based upon what I heard through indirect sources including 'the grapevine', 'rumor
mill', and 'spins'
Other

) 25 50 75 100
HI 5%
I 22%

I 32%
1 13%

I 28%
0%
I 12%

I 63%

I 21%
I 1%
H 3%
0%
Statistics
N Percentage DK MS
284 0 2
13 5%
62 22%
92 32%
38 13%
79 28%
0%
284 0 2
33 12%
179 63%
60 21%
3 1%
9 3%
0%

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                    OFFICE OF THE ADMINISTRATOR

                                                                                                                          SURVEY ITEMS REPORT
           AO as a Place to Work
         Office of the Administrator
  Category Percents

  54321
      Statistics

 N  MeanStdDev   OK   MS
 129 To what extent does doing your job well lead to
    things like pay increases and other benefits9
 130 To what extent does doing your job well lead to
    things like recognition and respect from those
    you work with'
 131  To what extent do your specific assignments
     provide good chances for getting ahead7
 132  To what extent is this organization effective in
     getting you to meel its needs and contribute to
     its effectiveness''
 133 To what extent does this organization do a good
     job of meeting your needs as an individual7
 134 To what extent does this organization have a
     real interest in the welfare and overall
     satisfaction of those who work there7
 135 How much does Ihis organization try to improve
     working conditions7
*136 To what extent do you get endlessly referred
     from person to person when you need help7
'137 To what extent do you have to go through a lot
     of "hassles" and "barriers" to get things done7
'138 To what extent do you get "blocked in" by
     longstanding rules and regulations that no one
     seems to be able to explain7
 139 To what extent are you clear about what people
     expect of you on your job7
 8%  14%  31%  19% 27%
11%  27%  33%  14% 14%
 4%  19%  32%  19% 26%
     32%  36%  12% 12%
 3%  22%  39%  19%  17%
 3%  18%  36%  23% 20%
 3%  15%  45%  20%  17%
     12%  28%  32%  23%
16%  20%  31%  22%  11%
13%  18%  32%  19%  18%
13%  37%  34%  11%  5%
277   256   125    7    2
                              282   307   119     2    2
                              273   257   119     11    2
273  314   111     9    4
280  2 73   1 07     4     2
271   262   110    13     2
275  2 65   102     7    4
269  246   113    12     5
281   307   123     2     3
272  287   126    10     4
282  342   101     2     2
                                                         Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINISTRATOR

          SURVEY ITEMS REPORT
           AO as a Place to Work
         Office of the Administrator
  Category Percents

  54321
      Statistics

 N  MeanSldDev    DK   MS
*140 To what extent are there limes on your job when
    one person wants you to do one thing and
    someone else wants you to do something
    different?
 141 People at all levels of an organization usually
    have know-how that could be of use to decision
    makers To what extent is information widely
    shared in this organization so that those who
    make decisions have access to such
    knowledge'
 142  I am familiar with the vision, values, mission,
     and goals for AO
 143 I have a clear enough picture of the direction In
    which AO is headed
 144 I understand how the work expected of me
    relates to the goals and objectives of AO
 145 AO provides a work environment conducive for
    ethical behavior, legal compliance and
    professional integrity
 146 AO's values concerning quality have been
    communicated clearly to me
 147 Employees are rewarded for providing high
    quality products and services
 148 Services and work processes are designed to
    meet customer needs and expectations
 149 There is a strong emphasis on customer service
    in this organization
 8%  17% 30%  23%  22%
 4%  17% 31%  27%  21%
 4%  28% 24%  26%  18%
 3%  16% 23%  36%  23%
 9%  30% 23%  21%  16%
11%  39% 29%   9%  11%
 5%  23% 29%  24%  18%
 5%  25% 28%  20%  21%
 6%  31% 32%  17%  14%
12%  37% 24%  14%  13%
283   2 65   122     2    1
255   256   112    28    3
275   273   117     8    3
                             275  239   108    9    2
                             278  296   124    6    2
                             261   330   115    23    2
274   273   116     9    3
268   274   120    16    2
252   298   114    30    4
                             271   321   120    13    2
                                                       ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                   OFFICE OF THE ADMINISTRATOR

                                                                                                                         SURVEY ITEMS REPORT
          AO as a Place to Work
         Office of the Administrator
%Favorable
) %Neilher            |   ] %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev    DK  MS
150 A good working relationship exists between
    Contractors and AO employees
151  Managers are fair in recognizing personal and
    team accomplishments
152 Work rules and policies are applied consistently
    where I work
153 Corrective actions are taken when employees
    do not meet performance standards
154 Management at all levels does a good job with
    disciplining problem employees
155 The promotions system is fair
156 I have a clear understanding of the human
    resources policies and practices (attendance.
    sick leave, benefits, etc ) that affect me
157 Employees are supported for voluntary, outside-
    of-work community activities which are
    consistent with our mission
158 Managers and supervisors are receptive to
    change (e g , new ways of doing work,
    structuring the organization)
159 Members of my office are receptive to change
    (e g , new ways of doing work, structuring the
    organization)
160 I am receptive to change (e g , new ways of
    doing work, structuring the organization)
                                       7% 51%  34%   4%   4%
                                       5% 27%  28%  22%  18%
                                       8% 28%  24%  24%  17%
                                        1% 17%  20%  32%  30%
                                       0%  6%  18%  37%  39%
                                        1% 16%  26%  25%  32%
                                       18% 60%  13%   6%   3%
                                       3% 36%  34%  14%  13%
                                        5% 23%  29%  25%  19%
                                        6% 35%  27%  23%  10%
                                       21% 63%  15%   2%   0%
                                                                                          190  353   085    91    5
                                                                    260  279   116    23    3
                                                                                          263  284   122    19    4
                                                                                          219  229   111     64    3
                                                                                          207  192   092    76    3
                                                                                          258  230   112    25    3
                                                                                          282  384   090     2    2
                                                                                          211  303   107    72    3
                                                                                          261  269   115    23    2
                                                                    272  305   109    12     2
                                                                                          281  403   065     3    2
                                                       * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                               OFFICE OF THE ADMINISTRATOR

                                                                                                                    SURVEY ITEMS REPORT
           AO as a Place to Work
         Office of the Administrator
  Category Percents

  54321
     Statistics

 N  MeanSldDev   DK   MS
 161  I feel encouraged to come up with new and
     better ways of doing things
 162  Employees have the appropriate supplies,
     materials, and equipment to perform their jobs
     well
 163 I have enough time to do what is expected of
     me
 164  Where I work, we have enough people to get
     the work done
165a  Noise


165b  Temperature


165c  Lighting


165d  Cleanliness


165e  Security


165f  Safety


165g  Health Conditions
 166  In SECTION 5, we had, again, asked you
     questions about "AO" or "this organization"
     Please indicate below the "perspective" that you
     had when you were responding about "AO" or
     "this organization" in SECTION 5 of the survey
     That is, I answered my questions such that "AO"
     or "THIS ORGANIZATION" refers to (Select
     ONE OR MORE)
10% 38%  25%  20%  7%
10% 46%  21%  14%  10%
 9% 46%  17%  18%  11%
10%  28%  14%  29%  20%
11%  22%  42%  16%  9%
 5%  17%  49%  22%  8%
10%  29%  48%  11%  2%
14%  28%  43%  10%  5%
10%  25%  49%  10%  5%
12%  26%  49%   8%  5%
     23%  45%  13%  10%
26%  19%  30%  20%  5%
281   323  110     2    3
281   332  114     3    2
                            283  324   116     0   3
282   280  131     1    3
                            283  3 08   108     1    2
                            283  287  094     1    2
                            283  335  088     1    2
                            283  338   101     1    2
282   325  096     2    2
281   333  094     3    2
                            276  307   106     7   3
284   341  121     0    2
                                                     * Note Favorable and Unfavorable have been reversed

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                         OFFICE OF THE ADMINISTRATOR

                                                              SURVEY ITEMS REPORT
         AO as a Place to Work
        Office of the Administrator
%Favorable
                    %Neilher
%Unfavorable
Category Percents
54321
    Statistics
N MeanStdDev   DK  MS
167 In your responses to SECTION 5, please
   provide us. in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace of your
   "organization", what was the BASIS FOR YOUR
   RESPONSES? (Select ONE OR MORE)
  20%
                             75%
             4%   2%  20% 64%  11%
                                                                               284   2 25   0 82
                                                * Note Favorable and Unfavorable have been reversed

-------
p
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                              OFFICE OF THE ADMINISTRATOR
                                                                                                                    SURVEY ITEMS REPORT
                 AO as a Place to Work
               Office of the Administrator
                                                                         25
                                                                                         50
                                                                                                        75
                                                                                                                       100
                                                                                 Statistics
                                                                             N   Percentage    DK  MS
 166 In SECTION 5, we had, again, asked you questions about
     "AO" or "this organization". Please indicate below the
     "perspective" that you had when you were responding
     about "AO" or "this organization" in SECTION 5 of the
     survey. That is, I answered my questions such that "AO"
     or "THIS ORGANIZATION" refers to (Select ONE OR
     MORE):
                            My work team or my immediate work group only
                                       My Office of which I am a part
                                     Both my work team and my Office
                              My Office and some other Office(s) within AO.
                 The overall Office of the Administrator (AO) and its many 'Offices'
                                                       Other
 167 In your responses to SECTION 5, please provide us, in
     general, the BASIS FOR YOUR RESPONSES regarding
     your workplace or your "organization". That is, when you
     answered questions about your workplace of your
     "organization", what was the BASIS FOR YOUR
     RESPONSES? (Select ONE OR MORE)
                         Based upon my direct personal experiences at work
         Based upon both my direct personal experiences and my observations at work
     Based upon my direct observations and what I've heard, directly or indirectly, at work
        Based upon indirect sources to include what I read, the media, and internal news
                                                     sources
      Based upon what I heard through indirect sources including the "grapevine", "rumor
                                               mill*, and "spins'
                                                      Other
	          I 26%
 0%
_J 5%
         ~_~.J 20%
                   30%
        -     19%
        11%
             20%
                                	I 64%
] 2%

HI 4%

 0%
                                                                            284
                                                                                             0    2
 14
 57
 85
 54
 74
                                                                            284
 5%
20%
30%
19%
26%
 0%
 30
181
 57
 5

 11
11%
64%
20%
 2%

 4%

 0%

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                         OFFICE OF THE ADMINISTRATOR

                                                                                                              SURVEY ITEMS REPORT
              The Survey
        Office of the Administrator
%Favorable
                     %Neither
|   | %L)nfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK   MS
168 The Quality or Work Life Survey is a useful way
   to identify some of the strengths and
   weaknesses of AO's organizational culture
169 I believe that Senior Management will accept
   and act upon the findings from the survey
170 Senior Management has addressed problems
   identified by prior surveys
                                                  * Note Favorable and Unfavorable have been reversed
                                                        9%  46%  31%  11%   4%
                                                        3%  19%  27%  30%  21%
                                                        1%  12% 24%  33%  31%
                                            266  344   094   18    2
                                            248  254  111    36    2
                                            159  219  103   124    3

-------
v
   \
    U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINISTRATOR BY KEY
                 ENTITIES

         Office of Congressional and
         Intergovernmental Relations
      Summary of Indices Report

-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                      OFFICE OF THE ADMINISTRATOR
                                                BY KEY ENTITIES
                                       SUMMARY OF  INDICES REPORT
          Summary Of Survey Indices
  Office of Congressional and Intergovernmental
                  Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
29%        I
                                    Category Percents
                                    54321
                                Statistics
                            N  MeanStdDev   DK   MS
                                  10%  30% 19%  25%  16%
                                   7%  30% 15%  30%  18%
                                  33%  41%  17%   6%  3%
                                  24%  43%  21%  10%  3%
                                  14%  31% 32%  15%  7%
                                  15%  24% 29%  22%  10%
                                  22%  36%  12%  18%  11%
                                  13%  27%  13%  24%  23%
                                  15%  44% 22%  13%  6%
                                   9%  37% 16%  27%  12%
6%  23%  34%  27%  10%
7%  27%  29%  23%  13%
                           286   2 93  0 82
                            35   277  0 82
                           281   3.93  0 79
                            34   3 74  0 76
                           269   3.30  093     1   16
                            34   310  103         1
                           284   3.38  1.14
                            35   2 83  1 22
                           279   3.49  0 89
                            35   3 05  0 96
247   288   077   15   24
 32   294   097         3

-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                             OFFICE OF THE ADMINISTRATOR
                                                                       BY KEY ENTITIES
                                                              SUMMARY OF INDICES REPORT
           Summary Of Survey Indices
   Office of Congressional and Intergovernmental
                  Relations
%Favorable
                      %Neither
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                                            %Unfavorable
           Category Percents
           54321
                                 Statistics
                             N  MeanStdDev   DK  MS
Diversity Management
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator ]
 Office of Congressional and Intergovernmental Relations
Personal Experiences
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                           13%
                                          37%
                         15%
                                          39%
                                          37%
                                        43%
                                    23%
                                                18%
                                  23%
                                                                                                  21%
                     23%
                   24%
                                         43%
                                        45%
                                 22%
                                               23%
                                   21%
19%
                          26%
                                            32%
                    22%
                                        44%
         19%  31%  13%  18%  19%
         11%  34%  15%  16%  23%
         10%  27%  26%  25%  12%
          6%  29%  22%  30%  13%
         29%  30%  23%  12%   6%
         23%  32%  23%  15%   5%
         12%  23%  23%  28%  15%
          8%  23%  24%  35%  10%
19%  35%  22%  16%   7%
21%  38%  21%  17%   2%
         13%  30%  26%  21%  11%
          5%  29%  22%  30%  14%
                            283   3.12   0 89
                             34   2 90   0 83
                            280   3 01   0.72
                             35   2 86   0 77
                            286   3 65   0 74
                             35   3 52   0 74
                            281   2 89   0.77
                             35   2 85   0 66
281   3.42  0 99
 34   3 57  0 85
                            286   314   0.82
                             35   2 84   0 83

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                     OFFICE OF THE ADMINISTRATOR
                               BY KEY ENTITIES
                      SUMMARY OF INDICES REPORT
          Summary Of Survey Indices
  Office of Congressional and Intergovernmental
                 Relations
I  ] %Unfavorable
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
Category Percents
54321
    Statistics
N  MeanStdDev    DK   MS
                  22%  45%  16%  10%  6%
                  6%  48%  17%  16%  13%
                  2%   9%  70%  15%  5%
                  0%  11%  66%  18%  5%
                  45%  47%  7%   0%  0%
                  36%  55%  9%   0%  0%
                  26%  47%  19%   4%  3%
                  13%  38%  30%  12%  8%
                  14%  32%  18%  22%  14%
                  7%  24%  20%  31%  17%
                  7%  26%  22%  28%  17%
                  7%  24%  17%  34%  18%
                          274  366   097         12
                          32  320   102         3
                          243  287   058    21   22
                          31  284   060     4
                          284  4 37   0.51
                          35  428   047
                          271  390   0.86    12
                          31  337   098     4
                          285  3.11   0.98
                          35  2 74   0 96
                          285  278   093
                          35  2 67   0 85

-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                             OFFICE OF THE ADMINIS1KATOR
                                                                        BY KEY ENTITIES
                                                              SUMMARY OF INDICES REPORT
          Summary Of Survey Indices
  Office of Congressional and Intergovernmental
                  Relations
%Favorable         f  ] %Neither
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Off ce of Congressional and Intergovernmental Relations
[   | "/..Unfavorable
  Category Percents
  54321
     Statistics
 N  MeanStdDev   DK   MS
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                                          41%
                                         43%
                                           36%
                                        47%
                                               25%
                                   _  L   _"JZ^"  "11
                                                 18%
                                              26%
                                     30%
        '[  12%
                                                20%
                            37%
       24%
               44%
                                          42%
                   5%  18%  36%  23% 18%
                   0%  23%  34%  28% 15%
                   8% 25%  31%  17% 19%
                   0% 14%  39%  21% 26%
                  15%  31%  29%  13% 12%
                  12%  29%  32%  12% 15%
                  19%  37%  27%  10%  8%
                   8%  37%  29%  14% 12%
18%  39%  30%   8%  4%
 8%  30%  42%  12%  8%
12%  27%  37%  13% 11%
 0%  15%  44%  21% 21%
                            266   271   0.97     7   13
                             33   265   090         2
                            267   286  117     9   10
                             33   241  098     1    1
                            273   323  122    10
                             34   312  123
                            279   3.49  0 94
                             34   316  102
261   3.59  0.96     6   19
 33   318  097         2
279   3.16  1 15
 34   2 53  0 99

-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                      Office of the Administrator

 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator

 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator

 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator

 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator

 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator

 Office of Congressional and Intergovernmental Relations
    OFFICE OF THE ADMINIS. ,
-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                   OFFICE OF THE ADMINIS i nATOR
                                                              BY KEY ENTITIES
                                                    SUMMARY OF INDICES REPORT
           Summary Of Survey Indices
  Office of Congressional and Intergovernmental
                  Relations
        [	| %Neilher
  [	] %Unfavorable
                      OKice of the Administrator
 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
 Category Percents
 54321
     Statistics
 N  MeanStdOev   DK  MS
Concern for People
                      Office of the Administrator
 Office of Congressional and Intergovernmental Relations
       40%
                                40%
36%
54%
                                                23%  33%  25%  10%   9%
                                                9%  34%  31%  15%  12%
                                                12%  25%  30%  19%  14%
                                                4%  29%  28%  23%  17%
                                                6%  22%  25%  24%  23%
                                                4%  22%  21%  26%  27%
                                                8%  20%  32% 17%  23%
                                                1%  16%  37% 23%  23%
                                                6%  27%  37% 15%  15%
                                                3%  19%  36% 23%  20%
3%  17% 40%  21%  19%
1%   9% 36%  30%  24%
                                                274   3 53   1 12    3
                                                 34   313   109    1
                                                276   3 00   113    1    9
                                                 34   280   109         1
                                                271   2.64   1.06    8
                                                 34   2 49   1 07    1
                                                280   2 73   106
                                                 35   2 50   0 82
                                                271   293   099    2   13
                                                 35   261   101
266   2.64  0.97
 35   2 33  0 95
                                                                 3   17

-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                            OFFICE OF THE ADMINIS1 RATOR
                                                       BY KEY ENTITIES
                                             SUMMARY OF INDICES REPORT
          Summary Of Survey Indices
  Office of Congressional and Intergovernmental
                  Relations
[   | %Neither
[	| %Unfavorable
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
                                        17%  24%  30%  17%  11%
                                        14%  23%  33%  19%  10%
                                        18%  30%  32%  14%   7%
                                        11%  21%  36%  26%   6%
                                         5%  20%  31%  24%  20%
                                         2%  14%  30%  31%  23%
                                         7%  28%  25%  23%  17%
                                         4%  29%  32%  29%   5%
                                         5%  24%  29%  22%  20%
                                         3%  24%  29%  29%  15%
                                         9%  34%  27%  16%  14%
                                         3%  41%  25%  25%   6%
                                               276   319   1.04
                                               35   311   092
                                               281   3 39   0 87
                                               35   3 07   0 85
                                               244   2.65   102    5   37
                                               32   239   096         3
                                               280   2.83   0 94
                                               35   297   066
                                               260   274   099    2   24
                                               34   271   093         1
                                               251  310   1.11
                                               34  310   098
                                           12   23
                                                 1

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                     Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
                      Office of the Administrator
Office of Congressional and Intergovernmental Relations
   OFFICE OF THE ADMINISTRATOR
              BY KEY ENTITIES
    SUMMARY OF INDICES REPORT
          Summary Of Survey Indices
  Office of Congressional and Intergovernmental
                  Relations
  Category Percents
  54321
     Statistics
 N  MeanStdDev   OK   MS
 7% 51%  34%  4%   4%
 0% 25%  56%  13%   6%
 7% 26%  21%  23%  23%
 3% 20%  22%  30%  25%
 3% 36%  34%  14%  13%
 0% 41%  34%  14%  10%
10% 40%  24%  17%   9%
 3% 31%  31%  28%   7%
10% 40%  17%  20%  13%
 4% 38%  17%  28%  13%
10% 24%  46%  13%   6%
 6% 36%  46%  6%   6%
190   3.53  0.85    91
 16   300  082    18
283   2 76  085
 35   2 50  0 72
211   3.03  1.07    72
 29   307  100    6
283   3 26  0 72
 35   2 96  0 67
283   312  096
 35   291  100
283   3.19  0.72
 35   3 30  0 54

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                      OFFICE OF THE ADMINISTRATOR
                                                               BY KEY ENTITIES
                                                      SUMMARY OF INDICES REPORT
         Summary Of Survey Indices
  Office of Congressional and Intergovernmental
               Relations
%Favorable
                   %Neilher
[	] "/.Unfavorable
Category Percents
54321
   Statistics
N MeanStdDev   DK  MS
                   Office of the Administrator
Office of Congressional and Intergovernmental Relations
                  27%

                 25%
                                                                                40%
                                   44%
                5%  28%  27%  23%  17%

                3%  28%  25%  27%  17%
                       247  284   081    8  31

                       34  277   083        1

-------
        y
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR
          BY KEY ENTITIES
 SUMMARY OF INDICES REPORT
          Summary 01 Survey Indices
Office of Congressional and Intergovernmental Relations
                                                                                        Category Percents
                                                                                        54321
                           Statistics
                        N MeanSldDev   DK  MS
                       Office of the Administrator
       Office of Congressional and Intergovernmental Relations
                       Office of the Administrator
       Office of Congressional and Intergovernmental Relations
                                                                                      23%  15%  32% 25%  5%
                                                                                      12%  13%  39% 34%  2%
                                                                                      3%   1%  20% 63%  13%
                                                                                      1%   1%  14% 75%  9%
                      285  3 24   0.88
                       35  2 99   0 73
                      285  2.18   0 63
                       35  208   041

-------
\
 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR B\ KEY
              ENTITIES

       Office of Congressional and
       Intergovernmental Relations
   Favorability Order oflndicies

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                        OFFICE OF THE ADMINISTRATOR
                                                                  BY KEY ENTITIES
                                                       FAVORABILITY ORDER OF INDICES
         Summary Of Survey Indices
Office of Congressional and Intergovernmental
                 Relations
%Favorable
                     %Neither
|   | %Unfavorable
Category Percents
54321
                        Statistics
                    N Mean StdDev   OK  MS
                 Individual Performance-Outcome

                    Commitment of the Workforce

                             Diversity Training

                            Diversity Behaviors

                                  Team Work

                           Supervisory Support

                    Group Performance-Outcome

                    Family, Work and Life Balance

                     Group Functioning-Outcome

            Supervisory Leadership and Management

                                  Mentoring

                             Customer Service

                      Supervisory Goal Emphasis

                            Work Environment

                Resource Allocation and Utilization

     Social Responsibility and Community Involvement

                      Supervisory Team Building

             Employee Involvement and Participation

                                Job Stability

                           Work-Group Support
                                                        36%  55%

                                                        24%  43%

                                                        21%  38%

                                                        23%  32%

                                                        6%  48%

                                                        16%  37%

                                                        13%  38%

                                                        9%  37%

                                                        8%  37%

                                                        7%  38%

                                                        11%  34%

                                                        3%  41%

                                                        9%  34%

                                                        6%  36%

                                                        4%  38%

                                                        0%  41%

                                                        12%  29%

                                                        13%  27%

                                                        15%  24%

                                                        8%  30%
 9%  0%   0%

21%  10%   3%

21%  17%   2%

23%  15%   6%

17%  16%  13%

33%  7%   7%

30%  12%   8%

16%  27%  12%

29%  14%  12%

22%  19%  15%

15%  16%  23%

25%  25%   6%

31%  15%  12%

46%  6%   6%

17%  28%  13%

34%  14%  10%

32%  12%  15%

13%  24%  23%

29%  22%  10%

42%  12%   8%
                                             35  428

                                             34  374

                                             34  357

                                             35  352

                                             32  320

                                             35  347

                                             31  337

                                             35  305

                                             34  316

                                             35  303

                                             34  290

                                             34  310

                                             34  313

                                             35  330

                                             35  291

                                             29  307

                                             34  312

                                             35  283

                                             34  310

                                             33  318
                                   047

                                   076

                                   086

                                   074

                                   102

                                   103

                                   098

                                   096

                                   102

                                   100

                                   083

                                   098

                                   109

                                   054

                                   100

                                   100

                                   123

                                   122

                                   103

                                   097

-------
!>
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                   OFFICE OF THE ADMINISTR*iOR
                                                                                                             BY KEY ENTITIES
                                                                                                  FAVORABILITY ORDER OF INDICES
         Summary Of Survey Indices
Office of Congressional and Intergovernmental
                 Relations
                                                                                                     Category Percents
                                                                                                     54321
    Statistics
N  MeanStdDev    DK  MS
                 Absence of Bureaucracy

          Training and Career Development

                    Workforce Diversity

               Innovation and Risk-Taking

                        Job Transition

                   Personal Experiences

         System Values, Vision and Mission

             Supervisory Work Facilitation

                           Job Clarity

                          The Survey

                   Diversity Management

                   Satisfaction-Outcome

              Workplace Communications

              Work-Group Goal Emphasis

      Performance Evaluation and Feedback

Quality Leadership and Commitment to Quality

                    Senior Management

                   Contractor's Relations

             Work-Group Work Facilitation

                   Communication Flow
                                                                                                                                       35  311   092

                                                                                                                                       35  277   082

                                                                                                                                       35  2 86   0 77

                                                                                                                                       35  2 96   0 67

                                                                                                                                       32  2 94   0 97

                                                                                                                                       35  2 84   0 83

                                                                                                                                       35  297   066

                                                                                                                                       34  2 80   109

                                                                                                                                       35  3 07   0 85

                                                                                                                                       34  2 77   0 83

                                                                                                                                       35  2 85   0 66

                                                                                                                                       35  2 74   0 96

                                                                                                                                       35  2 67   0 85

                                                                                                                                       34  309   087

                                                                                                                                       34  2 73   0 83

                                                                                                                                       34  271   0 93

                                                                                                                                       34  249   107
                                                                                                                                       34  2 79   101

                                                                                                                                       33  2 65   0 90
                                                                                                                                        16  300   082    18    1

-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
       BY KEY ENTITIES
FAVOR ABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Congressional and Intergovernmental
Relations

Organizational Fairness and Treatment of Employees

Goal Integration-Outcome

Team Coordination

Reward and Recognition

Decision-Making Practices

Work-Group Team Building

Supervisory Encouragement of Participation

Pay and Benefits

Concern for People

. 	
^ %Favorable | | %Neilher [ ] "/..Unfavorable

^^E^^HI 22% | 55%

^^^^^^H 36% | 43%

^^Q^^H 35% | 46%

^B^^H 37% 46%

HE£9H 30% | 54%

HEEfl 44% | 42%

BEEfl 39% | 47%

•UH 66% | 23%

HQB 36% | 54%

Category Percents
54321

3% 20% 22% 30% 25%

3% 19% 36% 23% 20%

4% 16% 35% 19% 27%

1% 16% 37% 23% 23%

2% 14% 30% 31% 23%

0% 15% 44% 21% 21%

0% 14% 39% 21% 26%

0% 11% 66% 18% 5%

1% 9% 36% 30% 24%

Statistics
N MeanStdDev DK MS

35 2 50 0 72

35 261 101

30 253 100 3 2

35 2 50 0 82

32 239 096 3

34 253 099 1

33 241 098 1 1

31 284 060 4

35 2 33 0 95


-------
\
 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
              ENTITIES

      Office of Congressional and
      Intergovernmental Relations
      Summary Item Report

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINIS, .vATOR
                                                                          BY KEY ENTITIES
                                                                      SURVEY ITEMS REPORT
             Your Career in AO
Office of Congressional and Intergovernmental
                 Relations
%Favorable
                       %Neither
[	| %Unfavorable
Category Percents

54321
    Statistics

N  MeanSldDev   OK   MS
  1 I feel that I have equal and fair access to
    training and educational opportunities (e g , in-
    service training, workshops, tuition
    reimbursement, etc )
  2 I feel that I have equal and fair access to job
    development opportunities (e g , special
    assignments, task forces, committees, etc )
  3 I feel that the training and job development
    RESOURCES in this organization are adequate
    for getting the job done
  4 My future chances for promotion are good


  5 I believe I can satisfy my career goals
   6 I am willing to put in a great deal of effort
    beyond what is normally expected in order to
    help this organization be successful
   7 I am proud to tell others that I work for this
    organization


  *8 I am concerned about the stability or future of
    my job


   9 I have sufficient freedom in deciding how to do
    my work


  10 I feel free to speak my mind about work
    processes without fear of negative
    consequences toward me


  11 I have enough information  to do my job well
                                   |_J5%   |     21%
                   18%  47%  15%  15%  6%
                                                             9%  53%  6%  24%   9%
                                                             3%  31% 14%  34%  17%
                                                             0%  20%  14%  31%  34%
                                                             6%  24% 24%  30%  15%
                                                            29%  57%  6%   9%   0%
                                                            18%  29% 35%  12%   6%
                                                            17%  29%  11% 26%  17%
                                                            20%  26%  11% 29%  14%
                                                             6%  29%  14% 20%  31%
                                                             9%  34%  11% 34%  11%
                            34   356   113     1
                                                                                                                                            34  329   119     1
                                                 35   269  118     0
                                                 35   220  113     0
                                                 33   276  117     2
                                                                                                                                            35  406   084     0
                                                 34   341   110     1
                                                 35   303   140     0
                                                 35   309   140     0
                                                 35   257   136     0
                                                 35   2 94   1 24     0
                                                        Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIb.. JVTOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
             Your Career in AO
Office of Congressional and Intergovernmental
                 Relations
  Category Percents

  54321
     Statistics

 N MeanStdDev   DK   MS
 12 My job makes good use of my skills and abilities
 13 My work gives me a feeling of personal
    accomplishment
 14 People within my team cooperate to get the job
    done
 15 I like the kind of work I do
 16 I feel welcome and included in unofficial andtor
    informal social interactions, including lunches,
    breaks, or after-hours events
 *17 Who you know is critical for one's career
    advancement
 18 Employees receive the training they need to
    perform their jobs (for example, help from
    supervisors, team leaders, or co-workers)
 19 Family-related benefits are available to
    employees in this organization (e g , parental
    leave policies, on-site child care, sick care, flex-
    place, etc)
 20 Programs that help employees deal with work
    and family responsibilities are provided in this
    organization (e g , Work-life programs, support
    groups, stress management courses)
 21 Managers and supervisors allow employees to
    take full advantage of organizational policies
    which help employees to balance their work and
    family/personal responsibilities
11%  46%  3%  26% 14%
 6%  34%  20%  29% 11%
     46%  14%  17% 17%
                                                                                                               14%  46%  20%  17%   3%
 9%  47%  24%  15%  6%
41%  38%  12%  6%  3%
 9%  31%  17% 37%  6%
15%  47%  21%  15%  3%
 6%  40%  20%  20%  14%
     32%  15% 29%  15%
                                                                                                                                             35   314   133
                              35   294   116
                              35   3 06  126
                                                                                                                                             35   351   104
                              34   338   104     1
                              34   409   103     1
35  300   114    0
                              34   356   102     1
                              35   303   120     0
                              34   2 91   126     1
                                                       * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                         OFFICE OF THE ADMINIS1KATOR
                                                   BY KEY ENTITIES
                                               SURVEY ITEMS REPORT
             Your Career in AO
Office of Congressional and Intergovernmental
                 Relations
%Neilher           |    | %Unfavorable
Category Percents
54321
    Statistics
N  MeanSldDev   DK   MS
 22 This organization provides the flexibility needed
    to balance the demands of work and personal
    life
 23 Programs that help employees deal with job
    transitions are effective (e g . career counseling,
    aid in finding new jobs)
 24 Employees receive training and guidance to
    develop the knowledge and skills necessary to
    perform other jobs or to pursue new careers in
    this organization
 25 Employees are willing to be retrained and
    moved to other positions within this organization


 26 I have had one or more mentors in this
    organization


 27 Supervisors and managers serve as coaches
    and mentors to help employees advance in their
    careers in this organization


 28 How important do you think having a mentor is
    to your career'
 30 In the previous SECTION 1, we had asked you
    questions about "this organization " Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 1 of the survey That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
                                     6% 29%   9%  43%  14%
                                     6% 24%  30%  21%  18%
                                     6% 27%  27%  27%  12%
                                         28%  34%  19%   9%
                                      3% 24%   3%  24%  47%
                                      3% 36%  18%  24%  18%
                                     28% 44%  25%   0%   3%
                                     9% 18%  29%  44%  0%
                                                                   35   2 69  1 21     0
                            33   279  119     2
                                                                   33   2 88  1 14     1     1
                                                                   32   309  112     2     1
                                                                   34   212   132     0     1
                                                                   33   2 82   121     1     1
                                                                   32   394   091     2     1
                                                                  34   291   100     0     1
                                                      ' Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                          OFFICE OF THE ADMINIS.. vATOR
                                                                    BY KEY ENTITIES
                                                                SURVEY ITEMS REPORT
           Your Career in AO
Office of Congressional and Intergovernmental
               Relations
  %Favorable
%Neither
%Unfavorable
Category Percents
54321
    Statistics
N MeanStdOev   DK   MS
 31 In your responses to SECTION 1, please
    provide us. in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is. when you answered
    questions about your workplace or your
    "organization," what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
9%
     88%
             3%  0%   9%  82%  6%
                         34  212  064
                                                ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                               OFFICE OF THE ADMINIS, ..ATOR
                                                          BY KEY ENTITIES
                                                     SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Congressional and Intergovernmental
                 Relations
%Favorable
      %Neilher
%Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev    DK  MS
 32 Employees treat each other with courtesy and
    respect
 33 Managers and Supervisors do not tolerate
    sexual harassment
 34 Managers and Supervisors do not tolerate
    prejudice and discrimination
 35. Gay and lesbian employees are treated fairly
  36 Accommodations are made for employees with
    disabilities (e g , availability of sign language
    interpreters, ramps, braille)
  37 Bilingual abilities are appreciated and rewarded
    in this organization
  38 All levels of Managers and Supervisors are
    prepared to effectively manage a culturally
    diverse workforce
 '39 Managers and Supervisors need to provide
    greater effort in recruiting, hiring, and retaining a
    diverse workforce (i e , age, background,
    culture, experience, gender, language, race,
    sexual orientation, etc)
 40 Diversity awareness training is helpful to the
    organization in creating and maintaining a
    diverse and inclusive work environment
 41 The career mobility of minorities into
    management positions has been excellent
 42 The career mobility of women into management
    positions has been excellent
76%
                                24%
                                            0%  37%  23%  34%  6%
                                           17%  50%  23%   7%   3%
                                            9%  27%  39%  21%   3%
                                            19%  58%   8%  12%   4%
                                            7%  52%  24%  10%   7%
                                            0%   0%  76%  18%   6%
                                            3%  19%  26%  42%  10%
                                            15%  50%  21%  15%   0%
                                            9%  50%  26%  15%   0%
                                            3%  19%  23%  35%  19%
                                            21%  36%   9%  21%  12%
                                                                                          35   291   098
                                                                                          30   370  095     5
                                                                                          33   318  098     2
                                                                                           26   377   103     9
                                                                                           29   341   102     6
                                                                                           17   271   059    18
                                                                                           31   2 65  102     4
                                                                          34   365  092     1
                                                                                           34   353  086     1
                                                                                           31   252  112     4
                                                                          33   3 33   136     2
                                                       ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS.. .ATOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Congressional and Intergovernmental
                 Relations
  Category Percents

  54321
     Statistics
 N MeanStdDev   DK   MS
 43 This organization is very open and
    accommodating to varying religious
    perspectives and groups
 '44 This organization would benefit from having
    more diversity (i e , age. background, culture,
    experience, gender, language, race, sexual
    orientation, etc ) at the senior management
    levels
 '45 Minorities perceive a "limit" or "glass ceiling" in
    their career advancement
 '46 Persons with Disabilities perceive a "limit" or
    "glass ceiling" in their career advancement
 '47 Women employees perceive a "limit" or "glass
    ceiling" in their career advancement
 *48 White male employees perceive a "limit" or
    "glass ceiling" in their career advancement
 *49 Older employees perceive a "limit" or "glass
    ceiling" in their career advancement
 50 Regardless of their many differences, the
    people in this organization work well together
    with little conflict
 51 Diversity (i e . age. background, culture.
    experience, gender, language, race, sexual
    orientation, etc ) is valued in this organization
 52 Training directed at "diversity management" is
    needed at all levels in this organization
11%  37%  30%  15%  7%
15%  41%  32%  9%  3%
21%  45%  14%  21%
10%  25%  50%  15%  0%
10%  20%  20%  40%  10%
10%  23%  13%  33%  20%
14%  28%  28%  24%  7%
 0%  34%   9%  40%  17%
 0%  29%  31%  31%  9%
28%  34%  19%  19%  0%
27  330   110     8
34  356   086     1
29  3 66   104     6
                               20   330  086    14    1
                               30   280   119     5
                               30   2 70   1 32     5
                               29   317   117     5    1
                               35   2 60   1 14     0
35  280   096     0
32  372   108     3
                                                        ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIb.. .ATOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
Office of Congressional and Intergovernmental
                 Relations
  Category Percents

  54321
     Statistics

 N MeanStdDev   DK   MS
 53 Attendance at organizationally sponsored
    diversity seminars, workshops, etc should be
    mandatory
 '54 One must have a particular work style and
    educational background to advance to the upper
    levels in this organization


 55 Racism and racial discrimination are not
    problems in this organization today


 56 Sexism and gender discrimination are not
    problems in this organization today
 57 Homophobia (fear or hate of gays and lesbians)
    is not a problem in this organization today
 58 Considering everything, how would you rate
    your overall satisfaction with this organization in
    hiring and promoting a diverse (i e , age,
    background, culture, experience, gender,
    language, race, sexual orientation,  etc )
    workforce'
 59 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered sexist?
 60 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered racist?
 61 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered homophobic7
26%  32%  18% 18%   6%
14%  43%  6% 23%  14%
 3%  24%  32%  32%  9%
 3%  38%  29%  21%  9%
13%  53%  20%  10%  3%
 0%  27%  30%  33%  9%
55%  18%  18%  6%  3%
58%  23%  10%  0%  10%
74%  12%   6%  6%  3%
34  3 56   124     1
35  320   135     0
34  2 79   101     1
34  306   104     1
30  363   096     5
33  276   097     1     1
33  415   1 12     2
                               31   419  125     4
34  4 47   105     1
                                                         Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                            OFFICE OF THE ADMINIb , ,
-------
          \
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                             OFFICE OF THE ADMINIS,. ,ATOR
                                                        BY KEY ENTITIES
                                                   SURVEY ITEMS REPORT
        Your Work Place Experiences
Office of Congressional and Intergovernmental
                 Relations
%Favorable
(   ] %Neither           [  J %Unfavorable
Category Percents

54321
    Statistics
N  MeanStdDev    DK  MS
 64 How would you rale this organization as a place
    that develops and encourages the growth of its
    employees'


 65 How would you rate this organization as a place
    that offers adequate opportunities for
    advancement to all of its employees7
 66 How do you rate this organization in providing
    job security (or people like yourself
 67 Overall, how do you rate this organization on
    maintaining a motivating and rewarding work
    environment for its employees''
 68 How do you rate this organization on the
    fairness and consistency with which policies are
    administered9
 69 How do you rate this organization on accepting
    mistakes made in the process of trying new
    things9


 70 How would you rate the overall quality of work
    done in your team9


 71 The amount of work that I am expected to do on
    my job is9


 72 The number of hours  I am expected to work on
    my job is


 73 In comparison with people in similar jobs with
    other Federal agencies, I feel my PAY is
                                          3%  21%  24%  38% 15%
                                          0%  15%  29%  44% 12%
                                                                                                              12% 21%  47%  18%   3%
                                          0%  15%  24%  41% 21%
                                          0%  15%  24%  33% 27%
                                          0%  14%  43%  21% 21%
                                              53%  22%  13%
                                         17%  23%  43%  11%  6%
                                          11%  17%  71%  0%  0%
                                          0%  13%  52%  29%  6%
                                                                                          34   259  108     1
                                                                                          34   247  090     1
                                                                                                                                            34   321   098     1
                                                                                          34   232  098     1
                                                                                          33   2 27  104     2
                                                                                                                                            28   250  100     7
                                                                                          32   341   101     3
                                                                                          35   334   108     0
                                                                                          35   340  069     0
                                                                                          31   271  078     4
                                                      ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS. .*ATOR
              BY KEY ENTITIES
         SURVEY ITEMS REPORT
       Your Work Place Experiences
Office of Congressional and Intergovernmental
                Relations
  Category Percents

  54321
    Statistics

 N  MeanSldDev   OK   MS
 74 In comparison with people in similar jobs with
    other Federal agencies, I feel my BENEFITS
    are
 75 To what extent do YOU produce the AMOUNT
    of work that is expected of you?
 76 To what extent are YOU EFFICIENT in doing
    the work that is expected of you7
 77 To what extent do YOU produce work that is
    high in QUALITY'
 78 To what extent does YOUR TEAM produce the
    AMOUNT of work that is expected of if
 79 To what extent is YOUR TEAM EFFICIENT in
    doing the work that is expected of if
 80 To what extent is YOUR TEAM'S WORK high in
    quality''
 81 How satisfied are you with your involvement in
    decisions that affect your work7
 82 How satisfied are you with the recognition you
    get for the work you do'


 83 Overall, how satisfied are you with the process
    used to evaluate your performance7


 84 Overall, how satisfied are you with your
    supervisor (or the person to whom you REPORT
    DIRECTLY AND IS RESPONSIBLE FOR YOUR
    PERFORMANCE EVALUATION)'
 0%  10%  81%   6%  3%
49%  43%   9%   0%  0%
26%  60%  14%   0%  0%
34%  63%   3%   0%
13%  39%  32%   6%  10%
10%  32%  32%  16%  10%
16%  42%  26%  13%  3%
 9%  23% 17%  26% 26%
 9%  17% 14%  40% 20%
 6%  17% 23%  40%  14%
15%  21% 18%  24% 24%
31   297  055     4
                             35   440  065    0
                             35   411   063    0
                             35   431   053    0
                             31   339  112    4
31   316  113     4
31   3 55  103     4
35  263  133     0
35  254  124     0
35  2 60   1 12     0
                             34   279  141     1
                                                    * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                  OFFICE OF THE ADMINIS, -xATOR
                                                                            BY KEY ENTITIES
                                                                        SURVEY ITEMS REPORT
       Your Work Place Experiences
Office of Congressional and Intergovernmental
                Relations
     %Favorable
[ _J %Neither
%Unfavorable
Category Percents

54321
    Statistics

N  Mean StdDev   DK  MS
 85 Overall, how satisfied are you with your job?
 86 Considering your skills and the effort you put
    into your work, how satisfied are you with your
    pay?
 87 Considering everything, how would you rate
    your overall satisfaction with this organization at
    the present time?
88a In SECTION 3, we had, again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 3 of the survey  That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
88b In your responses to SECTION 3, please
    provide us, in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is. when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
                                                              11%  31%  17%  31%
                                                               0%  40%  29%  23%   9%
                                                               3%  21%  24%  35%  18%
                                                               9%  11%  40%  34%   6%
I  14% _[_
           83%
               0%  3%  14%  66%  17%
                                                                     35   3 06  1 21
                                                                     35   3 00  100
                                                                     34   256  111
                                                                     35   2 83  101
                           35  2 03  0 66
                                                     * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR;
    OFFICE OF THE ADMINIS..*ATOR
              BY KEY ENTITIES
          SURVEY ITEMS REPORT
      Communications and Leadership
Office of Congressional and Intergovernmental
                Relations
  Category Percents

  54321
     Statistics

 N  MeanStdDev    OK   MS
 89 Supervisors and Managers openly communicate
    about this organization's conditions and choices
    it faces
 90 Staff opinions are taken seriously and acted
    upon
 91 Employees are kept well informed on all issues
    affecting their job
 '92 If you are not in "the grapevine" in this
    organization, you don't what's going on
 93 Team Leaders serve an important role in
    coordinating, facilitating, and guiding this
    organization's work efforts and projects
 94 How adequate is the information your team gets
    about what is going on in other Offices9
 95 To what extent does this organization tell your
    team what it needs to know to do the best
    possible job?
 96 How receptive are people ABOVE YOUR
    SUPERVISOR lo ideas and suggestions coming
    from your team'
 97 When it is necessary for decisions lo be made
    that affect your team, to what extent does your
    supervisor provide the members of your team
    with information about the decisions in advance
    BEFORE final decisions are made''
 9%  18% 15%  36%  21%
 9%  20% 20%  34%  17%
 9%  20% 11%  46%  14%
29%  31% 17%  20%   3%
 6%  41% 21%  24%
 0%  23% 34%  31%  11%
 0%  27% 33%  18%  21%
 0%  19% 35%  32%  13%
 0%  12% 39%  21%  27%
33  2 58   1 28     2
35  2 69   1 23    0
35  263   121     0
                              35   3 63   1 19     0
34  312   112    1
                              35   269  096     0
33  267   111     2
31   261   095    4
33  2 36   1 03    1    1
                                                      ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                              OFFICE OF THE ADMINIS, .vATOR
                                                                         BY KEY ENTITIES
                                                                    SURVEY ITEMS REPORT
      Communications and Leadership
Office of Congressional and Intergovernmental
                Relations
%Favorable
%Neither           [   | %Unfavorable
 Category Percents

 54321
     Statistics
 N  MeanStdDev    DK  MS
 98 When it is necessary for decisions to be made
    that affect your team, to what extent does your
    supervisor ask for your opinions and ideas from
    members of your team BEFORE final decisions
    are made?
 99 When it is necessary for decisions to be made
    that affect your team, to what extent does your
    supervisor ask persons affected for their ideas
    BEFORE final decisions are made9
 100 To what extent does your Supervisor encourage
    the persons in the team to work as a "team"''
101 To what extent does your learn plan together
    and coordinate its efforts'7
102 To what extent does your team feel responsible
    for meeting its objectives successfully7
103 To what extent is your team able to respond to
    unusual work demands placed upon if


104 To what extent do you have confidence and
    trust in the persons in your team'
105 When you talk with PERSONS IN YOUR TEAM.
    to what extent do they pay attention to what you
    are saying'
106 To what extent are PERSONS IN YOUR TEAM
    willing lo listen to your problems?


107 How much do PERSONS IN YOUR TEAM
    encourage each other to work as a "team'"'
              39%
                                         45%
0%  15% 39%  21%  24%
                                                           3%  16%  34% 25%  22%
                                                           12%  29%  32%  12%  15%
                                                           12%  21%  38%  12%  18%
                                                           6%  48%  18%  18%
                                                           12%  42%  24%  9%  12%
                                                           3%  34%  34% 20%
                                                           9%  34%  40%  9%   9%
                                                               24%  48%  15%   6%
                                                           0%  15%  44% 21%  21%
33  245   103     1     1
                                                                                        32   253  111     2    1
                                                                                        34   312  123     0     1
                                                                                        34   2 97  1 24     0     1
                                                                                        33   324  112     1     1
                             33   333   119     1    1
                             35   3 03   101    0
                                                                                        35   326  104     0
                             33   309   095     2
                             34   253   099     1
                                                     * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                             OFFICE OF THE ADMINIS, ,
-------
           I
           O
              U.S. EPA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS, .vATOR
              BY KEY ENTITIES
          SURVEY ITEMS REPORT
       Communications and Leadership
 Office of Congressional and Intergovernmental
                  Relations
  Category Percents

  54321
     Statistics
 N  MeanSldDev    DK  MS
 113g My Supervisor does more than "going through
     the motions" and "licking off a checklist" when it
     comes to the required elements of my
     performance evaluation
 114a Supervisors provide fair and accurate ratings of
     employee's performance
 114b Supervisors provide employees with ongoing
     constructive suggestions to improve their job
     performance
*114c Employees who are well-liked get better
     evaluations, even if they are not high performers
*114d Managers and supervisors show FAVORITISM
     in their rewards and recognition efforts
 114e EPA's "Pass/Fail" performance evaluation
     system provides accurate and useful
     evaluations of employee's performance
 114f Overall, how good a job do you feel is being
     done by your Supervisor'
  115 How friendly and easy to approach is your
     Supervisor'
  116 When you talk with your Supervisor, to what
     extent does he/she pay attention to what you
     are saying'
  117 Mow much does your Supervisor encourage
     people to give their best efforts'
  118 To what extent does your Supervisor maintain
     high standards of performance within your team'
 0% 42% 27%  21%   9%
 3%  31% 25%  31%   9%
     33% 24%  33%   9%
15%  39% 21%  21%   3%
26%  32%  18%  21%   3%
 9%  15% 24%  24%
 6%  24% 35%  21%  15%
20%  37% 31%   6%   6%
11%  37%  34%   9%   9%
     38%  29%  18%   6%
 9%  29%  32%  12%  18%
33   303   102     2
                              32   288  107     2    1
                              33   282  101     2
                              33   342  109     2
34  359   118     1
                              34   250   131     1
34  285   113     1
35  360   106    0
35  334   108    0
34  326   105    1
34  3 00   1 23    1
                                                         Note Favorable and Unfavorable have been reversed

-------
*" "
fjjj^l
KSMRSfl U.S. ERA'S OFFICE OF THE ADMINISTRATOR ^^^^^^^^^^^^^^^H

Communications and Leadership
Office of Congressional and Intergovernmental
Relations
1 19 To what extent does your Supervisor provide
help, training, and guidance so that you can
improve your performance''
120 To what extent does your Supervisor provide the
help you need so that you can schedule work
ahead of time''
121 To what extent does your Supervisor offer new
ideas for solving job-related problems''
122 Senior Management gives employees a clear
picture of the direction in which this organization
is headed
123 Senior Management is doing the things
necessary to keep this organization competitive
with similar government organizations
124 I can trust what Senior Management tells me
125 Senior Management demonstrates that
employees are important to the success of this
organization
126 Senior Management is visible and active in this
organization
127 In SECTION 4, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 4 of the survey That
is, I answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
K %Favorable [ | %Neither [ _J %Unfavorable

^^••BEH^^^H 18% | 42%

^^ES^^H 34% 40%

H^K&^^^H 33% | 36%

H^^l 26% | 59%

HGG^H 32% 52%

^^^EiZ^^^I 15% | 59%

H^BE^^H 12% 63%

IHI^HK^H^^^^H 21% | 33%

•E&B 49% 37%
* Note Favorable and Unfavorable have been reversed
OFFICE OF THE ADMINIS . .*ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT

Category Percents
54321
6% 35% 18% 21% 21%
3% 23% 34% 23% 17%
3% 27% 33% 24% 12%
6% 9% 26% 35% 24%
3% 13% 32% 26% 26%
0% 26% 15% 24% 35%
6% 18% 12% 36% 27%
3% 42% 21% 9% 24%
9% 6% 49% 34% 3%
Statistics
N MeanStdDev DK MS
34 285 128 1
35 271 110 0
33 285 106 2
34 238 113 1
31 242 112 4
34 2 32 1 22 1
33 2 39 1 25 2
33 2 91 1 28 2
35 283 092 0

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                           OFFICE OF THE ADMINIS i KATOR
                                                                    BY KEY ENTITIES
                                                                SURVEY ITEMS REPORT
     Communications and Leadership
Office of Congressional and Intergovernmental
               Relations
   %Favorable
|	] % Neither
%Unfavorable
Category Percents

54321
    Statistics
N MeanStdDev    OK   MS
128 In your responses to SECTION 4. please
    provide us. in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is, when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
14%
                                     0%  0%  14%  83%  3%
                                       35   211  040
                                                * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS.
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
           AO as a Place to Work
Office of Congressional and Intergovernmental
                 Relations
  Category Percents

  54321
     Statistics

 N  MeanSldDev   DK   MS
 129 To what extent does doing your job well lead to
    things like pay increases and other benefits7
 130 To what extent does doing your job well lead to
    things like recognition and respect From those
    you work with7
 131 To what extent do your specific assignments
    provide good chances for getting ahead7
 132 To what extent is this organization effective in
    getting you to meet its needs and contribute to
    its effectiveness7
 133 To what extent does this organization do a good
    job of meeting your needs as an individual7
 134 To what extent does this organization have a
    real interest in the welfare and overall
    satisfaction of those who work there7
 135 How much does (his organization try to improve
    working conditions7
*136 To what extent do you get endlessly referred
    from person to person when you need help7
'137 To what extent do you have to go through a lot
    of "hassles" and "barriers" to get things done7
•138 To what extent do you get "blocked in" by
    longstanding rules and regulations that no one
    seems to be able to explain7
 139 To what extent are you clear about what people
    expect of you on your job7
 0%  14% 37% 29%  20%
 3%  23%  37% 20%  17%
 0%  11%  37% 20%  31%
 6%  26%  37% 11%  20%
 0%  11%  34% 34%  20%
 0%  11%  34% 29%  26%
 3%  6%  37% 31%  23%
 3%  14%  34% 29%  20%
20%  23%  37% 14%   6%
 9%  20%  29% 26%  17%
11%  29%  37% 20%   3%
                              35  246   098     0
                              35  274   109     0
                              35  2 29   1 05     0
                              35  286   119     0
                              35  237   094     0
                              35  231   099     0
35  234   100    0
35  251   107    0
                              35  3 37   1 14     0
                              35  277   121     0
                              35  326   101     0
                                                       ' Note Favorable and Unfavorable have been reversed

-------
£
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINISIKATOR
              BY KEY ENTITIES
         SURVEY ITEMS REPORT
            AO as a Place to Work
 Office of Congressional and Intergovernmental
                  Relations
 Category Percents

 54321
     Statistics

 N  MeanStdDev    DK   MS
 *140 To what extent are there times on your job when
      one person wants you to do one thing and
      someone else wants you to do something
      different'
  141  People at all levels of an organization usually
      have know-how that could be of use to decision
      makers To what extent is information widely
      shared in this organization so that those who
      make decisions have access to such
      knowledge9
  142 I am familiar with the vision, values, mission,
      and goals for AO
  143 I have a clear enough picture of the direction in
      which AO is headed
  144 I understand how the work expected of me
      relates to (he goals and objectives of AO
  145 AO provides a work environment conducive for
      ethical behavior, legal compliance and
      professional integrity
  146 AO's values concerning quality have been
      communicated clearly to me
  147 Employees are rewarded for providing high
      quality products and services
  148 Services and work processes are designed to
      meet customer needs and expectations
  149 There is a strong emphasis on customer service
      in this organization
9%  31%  34% 14%  11%
0%  14%  26% 34%  26%
3%  33%  33% 27%   3%
0%  15%  35% 44%   6%
6%  37%  26% 26%   6%
6%  32%  35%  21%
3%  26%  26%  29%  15%
3%  20%  34%  29%  14%
    35%  32%  26%  6%
6%  46%  20%  23%  6%
35  311   113     0
35  2 29   102     0
33  306   093     1    1
                                                                                                                                            34   259  082     1
35  311   105     0
34  312   101     1
                                                                                                                                            34   274   111     0    1
35  269   105    0
34  297   094    1
35  323   106    0
                                                        ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS. ,
-------
\
 % PRtX
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb, KATOR
          BY KEY ENTITIES
      SURVEY ITEMS REPORT
           AO as a Place to Work
Office of Congressional and Intergovernmental
                Relations
                                                                                                             Category Percents

                                                                                                             54321
                              Statistics

                          N Mean StdDev    DK  MS
 161 I feel encouraged to come up with new and
    belter ways of doing things
 152 Employees have the appropriate supplies.
    materials, and equipment to perform their jobs
    well
 163 I have enough time to do what is expected of
    me
 164 Where I work, we have enough people to get
    the work done
165a Noise


165b Temperature


165c Lighting


165d Cleanliness


165e Security


165f Safety


165g Health Conditions
 166 In SECTION 5. we had, again, asked you
    questions about "AO" or "this organization"
    Please indicate below the "perspective" (hat you
    had when you were responding about "AO" or
    "this organization" in SECTION 5 of the survey
    That is, I answered  my questions such that "AO"
    or "THIS ORGANIZATION" refers to (Select
    ONE OR MORE)
                                                                                                           0%  26%  37% 29%   9%
                                                                                                           3%  35%  24% 24%  15%
                                                                                                           3%  43%  17% 26%  11%
                                                                                                           6%  34%  11% 34%  14%
                                                                                                           3%  23%  31% 20%  23%
                                                                                                           0%  29%  60%  6%   6%
                                                                                                           6% 43%  37%  6%
                                                                                                           11% 43%  46%  0%   0%
                                                                                                           9% 34%  57%  0%   0%
                                                                                                           9% 43%  49%  0%
                                                                                                           3% 40%  43%  9%   6%
                                                                                                           14% 14%  37% 34%   0%
                         35  280  093     0
                         34  288   115     1
                         35  300   114
                         35  2 83   1 22     0
                         35  263   117
                         35  311   076
                         35  331   099
                         35  366   068
                                                                                                                                        35   351   066
                         35  360   065
                         35  326   089
                         35  309   104
                                                     ' Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                         OFFICE OF THE ADMINS. .
-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                          OFFICE OF THE ADMINIS. -vATOR
                                                                    BY KEY ENTITIES
                                                               SURVEY ITEMS REPORT
              The Survey
Office of Congressional and Intergovernmental
               Relations
%Favorable
                     %Neither
   |   | "/(.Unfavorable
 Category Percents
 54321
    Statistics
 N  MeanStdDev    DK  MS
168 The Quality of Work Life Survey is a useful way
    to identify some of the strengths and
    weaknesses of AO's organizational culture
169 I believe that Senior Management will accept
    and act upon the findings from the survey


170 Senior Management has addressed problems
    identified by prior surveys
                                      34%
            24%
56%
                             75%
                                                  ' Note Favorable and Unfavorable have been reversed
                                                       6%  54%  34%  3%   3%
3%  18%  24% 38%  18%
                                                       0%  11%  14% 43%  32%
                                                                                  35   357   078
34   250   108     1
                                                                                  28   204   096     6    1

-------
\
 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
              ENTITIES

      Office of Communications,
     Education and Media Relations
   Summary of Indices Report

-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINISTRATOR
                                                                          BY KEY ENTITIES
                                                                 SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable            ~] %Neither
[   | %Unfavorable
Category Percents
54321
    Statistics
N  Mean SldDev    DK  MS
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                           Office of the Administrator

       Office of Communications. Education and Media Relations
                           Office of the Administrator

       Office of Communications, Education and Media Relations
                           Office of the Administrator

       Office of Communications, Education and Media Relations
                           Office of the Administrator

       Office of Communications, Education and Media Relations
                                                            10%  30%  19%  25%  16%

                                                             9%  26%  25%  17%  23%
                                                            33%  41%  17%   6%   3%

                                                            46%  29%  25%   0%   0%
                                                            14%  31%  32%  15%   7%

                                                            13%  29%  38%   4%  17%
                                                            22%  36% 12%  18%  11%

                                                            33%  38% 13%   8%   8%
                                                            15%  44% 22%  13%   6%

                                                             0%  45% 36%  19%   0%
                                                             6%  23% 34%  27%  10%

                                                             4%  12% 42%  31%  12%
                                                286   2 93  0 82

                                                 12   276  082
                                                281   3 93  0 79

                                                 12   421  069
                                                269   3 30  0 93

                                                 12   317  086
                                                284   3 38  1 14

                                                 12   379  114
                                                279   3 49  0 89

                                                 11   323  059
                                             1   16
                                                247   288  077    15   24

                                                 9   263  070     1    2

-------
        U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                       |   | %Untavorable
                    Office of the Administrator
Office of Communications, Education and Media Relations
                    Office of the Administrator
Office of Communications, Education and Media Relations
                    Office of the Administrator
Office of Communications, Education and Media Relations
                    Office of the Administrator
Office of Communications, Education and Media Relations
                    Office of the Administrator
Office of Communications, Education and Media Relations
                   Office of the Administrator
Office of Communications. Education and Media Relations
                                                                                                                     OFFICE OF THE ADMINISTRATOR
                                                                                                                               BY KEY ENTITIES
                                                                                                                     SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
Office of Communications, Education and Media Relations
Category Percents
54321
    Statistics
N  Mean SldDev   OK  MS
                                                                                                                 19% 31%  13%  18%  19%
                                                                                                                 9% 34%  14%  17%  26%
                                                                                                                 10% 27%  26%  25%  12%
                                                                                                                 8% 26%  27%  28%  12%
                                                                                                                 29% 30%  23%  12%   6%
                                                                                                                 14% 25%  32%  18%  11%
                                                                                                                 12% 23%  23%  28%  15%
                                                                                                                 5% 15%  25%  29%  26%
                                                                                                                 19% 35%  22%  16%   7%
                                                                                                                 9% 33%  24%  18%  15%
                                                                                                                 13% 30%  26%  21%  11%
                                                                                                                 14% 25%  26%  15%  20%
                           283  3.12   0 89
                            12  278   084
                           280  3 01   0 72
                            12  288   050
                           286  3 65   0 74
                            12  316   084
                           281  2.89   0.77
                            12  240   064
                           281  3 42   0 99
                            12  300   106
                           286  314   0.82
                            12  297   078
                 2    3
                 2    3

-------
 £
 s
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                    OFFICE OF THE ADMINIS. ,
-------
            Ill
            ?
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                      OFFICE OF THE ADMINISTRATOR
                                 BY KEY ENTITIES
                       SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
Office of Communications, Education and Media Relations
\~\ %Unfavorable
                          Office of the Administrator
       Office of Communications, Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
                   5%  18%  36% 23%  18%
                   6%  14%  31% 17%  31%
                   8%  25%  31%  17%  19%
                   4%  29%  25%  17%  25%
                   t5%  31%  29%  13%  12%
                   9%  18%  27%  18%  27%
                   19%  37%  27%  10%   8%
                   21%  27%  38%  6%   8%
                   18%  39%  30%  8%   4%
                   8%  38%  50%  4%   0%
                   12%  27%  37%  13%  11%
                   0%  25%  50%  17%   8%
                           266   2.71   097     7   13
                            12   247   094
                           267   2.86  117     9   10
                            12   271  125
                           273   323  122    10
                            11   264  136     1
                           279   3 49  0 94
                            12   346  085
                           261   359  0.96     6   19
                            12   350  071
                           279   316  1.15
                            12   292  090

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                               OFFICE OF THE ADMINISTRATOR
                                                                          BY KEY ENTITIES
                                                                SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
 Office of Communications, Education and Media Relations
%Favorable
                       %Neither
%Unfavorable
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
Work-Group Goal Emphasis
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                           Office of the Administrator

        Office of Communications, Education and Media Relations
Team Coordination -
                           Office of the Administrator

        Office of Communications, Education and Media Relations
Supervisory Leadership and Management
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                                                           20%  40% 27%   8%   5%

                                                           17%  58% 25%   0%   0%
                                                           10%  30%  36%  15%   8%

                                                            0%  55%  36%   0%   9%
                                                            6%  15%  33%  24%  22%

                                                            3%   3%  33%  21%  39%
                                                           20%  33%  16%  14%  16%

                                                           21%  26%  15%   9%  30%
                                                            8%  23%  23% 24%  22%

                                                            7%  18%  23% 18%  34%
                                                           30%  34%  23%  7%   6%

                                                           33%  29%  25%  0%  13%
                                           275   3 61   105

                                            12   392   067
                                           273   319  108    10

                                            11   336  092     1
                                           228   2.59  093    24   34

                                            11   209  088          1
                                           285   3.27  1.09

                                            12   304  131
                                           269   274  092     2   15

                                            12   244  094
                                           282   373  108

                                            12   371  127

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                               OFFICE OF THE ADMINISTRATOR
                                                                          BY KEY ENTITIES
                                                                SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable         [  "| %Neither
%Unfavorable
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
Supervisory Goal Emphasis
                           Office of the Administrator

        Office ol Communications, Education and Media Relations
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                           Office of the Administrator
        Office of Communications, Education and Media Relations
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                           Office of the Administrator

        Office of Communications, Education and Media Relations
                                                            23%  33%  25%  10%  9%

                                                            25%  13%  33%  13%  17%
                                                            12%  25%  30%  19%  14%

                                                            10%  26%  19%  13%  32%
                                                            6% 22%  25%  24%  23%

                                                            2% 24%  14%  24%  36%
                                                             8% 20%  32%  17%  23%

                                                            16% 19%  34%   6%  25%
                                                             6% 27%  37%  15%  15%

                                                             8% 21%  38%   8%  25%
                                                             3%  17%  40%  21%  19%

                                                             0%  13%  33%  29%  25%
                                           274  353   1.12

                                            12  317   142
                                           276  300   113

                                            11  267   141
                                           271  2 64   106

                                            11  227   119
                                           280  2 73   106

                                            11  291   124
                           271  2.93   099

                            12  279   118
                                           266  264   097

                                            12  233   098
                                                                                                           3    9
                                             8    7

                                             1
                                             1    5

                                                  1
                                                             2   13
                                                              3    17

-------
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                     OFFICE OF THE ADMINISTRATOR
                                                                BY KEY ENTITIES
                                                      SUMMARY OF  INDICES REPORT
            Summary Of Survey Indices
Office of Communications, Education and Media Relations
                               |   |  "/..Unfavorable
                          Office of the Administrator
       Office of Communicalions, Education and Media Relations
                          Office of the Administrator
       Office of Communicalions. Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
18%    |   _
                          Office of the Administrator
       Office of Communications, Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
                          Office of the Administrator
       Office of Communications, Education and Media Relations
 Category Percents
 54321
     Statistics
 N  Mean SldDev    OK  MS
                                                  17%  24%  30%  17%  11%
                                                  11%   6%  31%  31%  20%
                                                  18%  30%  32%  14%  7%
                                                  25%  25%  25%  21%  4%
5%  20%  31% 24%  20%
5%  14%  18% 27%  36%
                                                  7%  28%  25%  23%  17%
                                                  8%  23%  19%  17%  33%
                                                  5%  24%  29%  22%  20%
                                                  14%  18%  32%   9%  27%
                                                  9%  34%  27%  16%  14%
                                                  8%  21%  29%  21%  21%
                            276   319   104
                             12   253   103
                            281   3.39   087     t    4
                             12   346   112
244   2.65  1.02     5   37
 11   223  098          1
                            280  283   094     2    4
                             12  256   1.17
                            260  2.74   0.99     2   24
                             11  282   125          1
                            251   3.10   1 11    12   23
                             12   275   122

-------
 USE
      PRO&
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                              OFFICE OF THE ADMINISTRATOR
                                                                        BY KEY ENTITIES
                                                               SUMMARY OF  INDICES REPORT
           Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable         [	] %Neilher
|   ] %Unfavorable
Category Percents
54321
    Statistics
N  MeanStdDev    DK  MS
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                          Office of the Administrator

       Office of Communications, Education and Media Relations
                                                           7% 51%  34%   4%  4%

                                                          13% 25%  38%  13% 13%
                                                           7% 26%  21%  23% 23%

                                                           5% 16%  23%  25% 30%
                                                           3%  36%  34%  14%  13%

                                                           0%  20%  40%  30%  10%
                                                          10%  40%  24%  17%  9%

                                                          19%  21%  21%  19%  19%
                                                          10%  40%  17%  20%  13%

                                                          11%  14%  17%  14%  44%
                                                          10%  24%  46%  13%  6%

                                                           8%  25%  57%   7%  2%
                                              190  353  085    91

                                                8  313  125     4
                                              283  276  085     1

                                               12  250  083
                          211  303   1.07

                           10  270   095
                                              283  3 26   0.72

                                               12  306   078
                                              283  3.12   0.96

                                               12  233   106
                                              283  319   072

                                               12  330   061
                                                               72

                                                                2

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                      OFFICE OF THE ADMINISTRATOR
                                                               BY KEY ENTITIES
                                                      SUMMARY OF INDICES REPORT
          Summary Of Survey Indices
Office of Communications, Education and Media Relations
%Favorable
[   | %Neither
[   | %Unfavorable
 Category Percents

 54321
     Statistics

 N  MeanStdDev   DK  MS
                      Office of the Administrator

      Office of Communications, Education and Media Relations
                  27%
                     40%
                  26%
         "1C
  42%
5% 28% 27% 23%  17%

6% 26% 26% 21%  21%
247  2 84  0 81

 12  279  071
                                                                                          8   31

-------
 \
          \
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINISTRATOR
             BY KEY ENTITIES
    SUMMARY OF INDICES REPORT
          Summary Of Survey Indices
Office of Communications, Education and Media Relations
  Category Percents
  54321
                       Office of the Administrator
      Office of Communications, Education and Media Relations
23%  15% 32%  25%   5%
22%  13% 47%  13%   5%
                       Office of the Administrator
      Office of Communications, Education and Media Relations
 3%  1% 20%  63%  13%
 0%  0% 30%  43%  27%
     Statistics
 N  MeanStdDev   DK  MS
285  3 24  0 88
 12  333  084
285  218  063
 12  203  067

-------

 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
              ENTITIES

      Office of Communications,
     Education and Media Relations
  Favorability Order oflndicies

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                       OFFICE OF THE ADMINISTRATOR
                                                BY KEY ENTITIES
                                     FAVORABILITY ORDER OF INDICES
      Summary Of Survey Indices
Office of Communications, Education and
            Media Relations
(	| %Neilher
[	| %Unfavorable
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
               Individual Performance-Outcome

                   Work-Group Goal Emphasis

                  Commitment of the Workforce

          Employee Involvement and Participation

                  Group Performance-Outcome

                        Supervisory Support

                  Work-Group Work Facilitation

                               Team Work

                               Job Clarity

                  Group Functioning-Outcome

         Supervisory Leadership and Management

                        Work-Group Support

                       Satisfaction-Outcome

                  Family, Work and Life Balance

                                Mentoring

                           Diversity Training

                              Job Stability

                   Innovation and Risk-Taking

                         Diversity Behaviors

                       Personal Experiences
                                      56%  28%

                                      17%  58%

                                      46%  29%

                                      33%  38%

                                      33%  33%

                                      33%  29%

                                       0%  55%

                                      25%  29%

                                      25%  25%

                                      21%  27%

                                      21%  26%

                                       8%  38%

                                      19%  27%

                                       0%  45%

                                       9%  34%

                                       9%  33%

                                      13%  29%

                                      19%  21%

                                      14%  25%

                                      14%  25%
                          14%  3%   0%

                          25%  0%   0%

                          25%  0%   0%

                          13%  8%   8%

                          19%  11%   3%

                          25%  0%  13%

                          36%  0%   9%

                          25%  8%  13%

                          25%  21%   4%

                          38%  6%   8%

                          15%  9%  30%

                          50%  4%   0%

                          17%  13%  24%

                          36%  19%   0%

                          14%  17%  26%

                          24%  18%  15%

                          38%  4%  17%

                          21%  19%  19%

                          32%  18%  11%

                          26%  15%  20%
                          12   436

                          12   392

                          12   421

                          12   379

                          12   383

                          12   371

                          11   336

                          12   346

                          12   346

                          12   346

                          12   304

                          12   350

                          12   305

                          11   323

                          12   278

                          12   300

                          12   317

                          12   306

                          12   316

                          12   297
        058

        067

        069

        114

        105

        127

        092

        101

        112

        085

        131

        071

        122

        059

        084

        106

        086

        078

        084

        078

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
           BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
      Summary Of.Survey Indices
Office of Communications, Education and
            Media Relations
   Category Percents

   54321
    Statistics
N  MeanSldDev   DK   MS
                       Contractor's Relations

                   Supervisory Goal Emphasis

                  Supervisory Work Facilitation

                      Reward and Recognition

               Training and Career Development

                         Workforce Diversity

                          Work Environment

       Supervisory Encouragement of Participation

     Quality Leadership and Commitment to Quality

                               The Survey

              System Values, Vision and Mission

                   Workplace Communications

                    Goal Integration-Outcome

                           Customer Service

                   Supervisory Team Building

                         Senior Management

                   Work-Group Team Building

           Performance Evaluation and Feedback

              Resource Allocation and Utilization

 Organizational Fairness and Treatment of Employees
                              8   313

                             12   317

                             11   267

                             11   291

                             12   276

                             12   288

                             12   330

                             12   271

                             11   282

                             12   279

                             12   256

                             12   267

                             12   279

                             12   275

                             11   264

                             11   227

                             12   292

                             12   244

                             12   233

                             12   250
         125

         142

         141

         124

         082

         050

         061

         125

         125

         071

         1 17

         112

         1 18

         122

         136

         1 19

         090

         094

         106

         083

-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
        BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Communications, Education and
Media Relations

Social Responsibility and Community Involvement

Communication Flow

Diversity Management

Decision-Making Practices

Absence of Bureaucracy

Job Transition

Pay and Benefits

Concern for People

Team Coordination

H %Favorable [^] %Neither | | %Unfavorable

^^Qi^^H 40% 40%

^KiElHi 31% 48%

^KittS^H 25% | 55%

HBIE^H 18% 63%

^B^^H 31% 51%

^|^^B 42% 43%

BBH 67% | 20%

BBH 33% | 54%

EE1 33% | 60%

Category Percents
54321

0% 20% 40% 30% 10%

6% 14% 31% 17% 31%

5% 15% 25% 29% 26%

5% 14% 18% 27% 36%

11% 6% 31% 31% 20%

4% 12% 42% 31% 12%

8% 4% 67% 13% 8%

0% 13% 33% 29% 25%

3% 3% 33% 21% 39%

Statistics
N MeanSldDev DK MS

10 270 095 2

12 247 094

12 240 064

11 223 098 1

12 253 103

9 263 070 1 2

12 292 082

12 233 098

11 209 088 1


-------
   -
fl>
<
     U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINISTRATOR BY KEY
                  ENTITIES

          Office of Communications,
         Education and Media Relations
          Summary Item Report

-------
 SB,
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                              OFFICE OF THE ADMINIS.. JVTOR
                                                                        BY KEY ENTITIES
                                                                   SURVEY ITEMS REPORT
              Your Career in AO
 Office of Communications, Education and Media
	     Relations
%Favorable
J %Neither
                                            %Unfavorable
Category Percents

5    4   3  '  2    1
    Statistics

N  MeanStdDev   DK  MS
    1  I feel that I have equal and fair access to
      training and educational opportunities (e g , m-
      service training, workshops, tuition
      reimbursement, etc )
    2  I feel that I have equal and fair access to job
      development opportunities (e g , special
      assignments, task forces, committees, etc )
    3 I feel that the training and job development
      RESOURCES in this organization are adequate
      for getting the job done
    4  My future chances for promotion are good
    5 I believe I can satisfy my career goals
    6  I am willing to put in a great deal of effort
      beyond what is normally expected in order to
      help this organization be successful
    7  I am proud to tell others that I work for this
      organization
   *8  I am concerned about the stability or future of
      my job
    9  I have sufficient freedom in deciding how to do
      my work
   10  I feel free to speak my mind about work
      processes without fear of negative
      consequences toward me


   11  I have enough information to do my job well
                                                          18% 55%
                                                    9%   9%
                                                          18% 55%  18%  0%  9%
                                                           0%  17%  25%  33% 25%
                                                           0%  17%  33%  8% 42%
                                                          17% 25%  25%  0% 33%
                                                          58% 33%   8%  0%  0%
                                                          33% 25%  42%  0%  0%
                                                          17%  8%  33%  25% 17%
                                                          33% 50%   8%  0%
                                                          33% 25%  17%  17%  8%
                                                          33%  17%  25%  25%  0%
                                                                                       11   364  121     1
                                                                                       11   373  110     1
                                                                                       12   233  107     0
                                                                                       12   225  122     0
                                                                                       12   292  156     0
                                                                   12   450   067    0
                                                                                       12   392  090     0
                                                                                       12   283  134     0
                                                                                       12   400  113     0
                                                                                       12   358  138     0
                                                                                       12   358  124     0
                                                      ' Note Favorable and Unfavorable have been reversed

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINIS. .xATOR
                                                                           BY KEY ENTITIES
                                                                      SURVEY ITEMS REPORT
             Your Career in AO
Office of Communications, Education and Media
                 Relations
%Favorable
"J %Neither
|   | "/..Unfavorable
Category Percents
54321
    Statistics
N  MeanStdDev   DK  MS
  12 My job makes good use of my skills and abilities
  13 My work gives me a feeling of personal
     accomplishment
  14 People within my team cooperate to get the job
     done
  15 I like the kind of work I do
  16 I feel welcome and included in unofficial and/or
     informal social interactions, including lunches,
     breaks, or after-hours events
 '17 Who you know is critical for one's career
     advancement
  18 Employees receive the training they need to
     perform their jobs (for example, help from
     supervisors, team leaders, or co-workers)
  19 Family-related benefits are available to
     employees in this organization (e g , parental
     leave policies, on-site child care, sick care, flex-
     place, etc )
  20 Programs that help employees deal with work
     and family responsibilities are provided in this
     organization (e g , Work-life programs, support
     groups, stress management courses)
  21 Managers and supervisors allow employees to
     take full advantage of organizational policies
     which help employees to balance their work and
     family/personal responsibilities
                                     60%
                              27%
                            27%
                                                            25%  33%  25%  0%  17%
                                                            25%  58%  8%  0%
                                                                 33%  17%  17%  25%
                                                                                                               42%  42%  8%  8%   0%
                                                             0%  45%  36%  0% 18%
                                                            25%  50%  17%  8%  0%
                                                             9%   9%  45%  18%
                                                             0%  60%  30%  10%   0%
                                         0%  40% 60%   0%   0%
                    0% 45%  27%  27%
                                                                      12  3 50   1 38


                                                                      12  392   108



                                                                      12  2 83   140



                                                                      12  417   094


                                                                      11  309   114
                                                                      12  392   090    0
                                                                      11   273   119     1
                                                                                          10  350   071     2
                                                 10   340   052     2
                            11   318   087     1
                                                       ' Note Favorable and Unfavorable have been reversed

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                          OFFICE OF THE ADMINIS, .xATOR
                                                                     BY KEY ENTITIES
                                                                SURVEY ITEMS REPORT
             Your Career in AO
Office of Communications, Education and Media
                 Relations
                  %Neither
                                        %Unfavorable
                         Category Percents

                         54321
                                  Statistics
                             N  MeanStdDev    DK  MS
  22 This organization provides the flexibility needed
     to balance the demands of work and personal
     life
  23 Programs that help employees deal with job
     transitions are effective (e g , career counseling,
     aid in finding new jobs)
  24 Employees receive training and guidance to
     develop the knowledge and skills necessary to
     perform other jobs or to pursue new careers in
     this organization
  25 Employees are willing to be retrained and
     moved to other positions within this organization
  26 I have had one or more mentors in this
     organization


  27 Supervisors and managers serve as coaches
     and mentors to help employees advance in their
     careers in this organization
  28 How important do you think having a mentor is
     to your career''


  30 In the previous SECTION 1. we had asked you
     questions about "this organization " Please
     indicate below the "perspective" that you had
     when you were responding about "this
     organization" in SECTION 1 of the survey That
     is. I answered my questions such  that "THIS
     ORGANIZATION" refers to (Select ONE OR
     MORE)
                      25%
         33%
                                      40%
40%
60%
    33%  25% 33%   0%
                                                           10%  50% 40%   0%
0%   0%  40% 30%  30%
                                                      13%  25%  38%  13% 13%
                                                       0%  33%   8%  33% 25%
                                                       0%  18%  18%  18% 45%
                                                      25%  50%  17%  0%
                                                       17%  17%  33%  25%
12   317   103     0
                                                    10  270   067    2
10   210  088     2
                                                                                     8  313   125     4
                                                    12  250   124    0
                                                                                    11   209   122    1
                                                    12  383   111    0
                                                                                    12  308   124     0
                                                       * Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                        OFFICE OF THE ADMINIS, .»ATOR
                                                                 BY KEY ENTITIES
                                                             SURVEY ITEMS REPORT
            Your Career in AO
Office of Communications, Education and Media
               Relations
%Favorable
|	] %Neither
EH %Unfavorable
Category Percents

54321
    Statistics
N MeanStdDev   DK   MS
  31 In your responses to SECTION 1. please
    provide us. in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is, when you answered
    questions about your workplace or your
    "organization," what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
25%
                            75%
                                     0%  0% 25%  42%  33%
                                                                               12  192  079
                                                ' Note Favorable and Unfavorable have been reversed

-------
  '*(. PRO&
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINIS.. .ATOR
                                                                           BY KEY ENTITIES
                                                                      SURVEY ITEMS REPORT
 Workforce Diversity and Diversity Management
Office of Communications, Education and Media
                 Relations
                                             "/..Unfavorable
 Category Percents

 54321
    Statistics

N  MeanStdDev    OK  MS
  32 Employees treat each other with courtesy and
     respect
  33 Managers and Supervisors do not tolerate
     sexual harassment
  34 Managers and Supervisors do not tolerate
     prejudice and discrimination
  35 Gay and lesbian employees are treated fairly
  36 Accommodations are made for employees with
     disabilities (e g ,  availability of sign language
     interpreters, ramps, braille)
  37 Bilingual abilities are appreciated and rewarded
     in this organization
  38 All levels of Managers and Supervisors are
     prepared to effectively manage a culturally
     diverse workforce
 '39 Managers and Supervisors need to provide
     greater effort in recruiting, hiring, and retaining a
     diverse workforce (i e , age, background,
     culture, experience, gender, language, race,
     sexual orientation, etc )
  40 Diversity awareness training is helpful to the
     organization in creating and maintaining a
     diverse and inclusive work environment
  41 The career mobility of minorities into
     management positions has been excellent
  42 The career mobility of women into management
     positions has been excellent
           62%
                                            37%
27%
                                 72%
                                                                 25%  33% 17%  17%
                                                            11%  44%  33%  0%  11%
                                                             0%  27%  36% 27%   9%
                                                             9%  36%  27% 18%   9%
                                                             0%  67%  33%  0%   0%
                                                             0%  0%  63% 13%  25%
0%   0%  27%  36%  36%
                                                            27%  36%  27%  0%   9%
                                                             0%  20%  40% 30%  10%
                                                             0%  30%  20% 30%  20%
                                                             8%  58%  17%  8%   8%
                                                                                          12   292   124
                                                                                           9   344   113
                                                                                          11   282   098     1
                              11   318   117     1
                               9   367  050     3
                                                                                           8   238   092     4
                              11   191  083     1
                              11   373   119     1
                              10   270   095     2
                              10   260   117     2
                                                                                           12   350  109     0
                                                         Note Favorable and Unfavorable have been reversed

-------
 ,*<£° SB,,.
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                         OFFICE OF THE ADMINIS.. »ATOR
                                                    BY KEY ENTITIES
                                               SURVEY ITEMS REPORT
 Workforce Diversity and Diversity Management
Office of Communications, Education and Media
                 Relations
%Favorable
%Neilher
                       %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   OK   MS
  43 This organization is very open and
     accommodating to varying religious
     perspectives and groups


 "44 This organization would benefit from having
     more diversity (i e , age, background, culture,
     experience, gender, language, race, sexual
     orientation, etc ) at the senior management
     levels
 '45 Minorities perceive a "limit" or "glass ceiling" in
     their career advancement
 *46 Persons with Disabilities perceive a "limit" or
     "glass ceiling" in their career advancement
 *47 Women employees perceive a "limit" or "glass
     ceiling" in their career advancement
 *48 White male employees perceive a "limit" or
     "glass ceiling" in their career advancement
  *49 Older employees perceive a "limit" or "glass
     ceiling" in their career advancement
  50 Regardless of their many differences, the
     people in this organization work well together
     with little conflict
  51 Diversity (i e , age. background, culture,
     experience, gender, language, race, sexual
     orientation, etc ) is valued in this organization
  52 Training directed at "diversity management" is
     needed at all levels in this organization
         50%
                  50%
                                                     12%
                                     25%  13%  50%  0%  13%
                                     27%  55%   9%  9%  0%
                           20%
                        30%
   , _     30%        |     20%
                       33%
                54%
             63%
        |__ 17%   |       25%
                                     10%  40%  30%  10%  10%
                                                            20%   0%  40%  20%  20%
                                                             0%  30%  20%  40%  10%
                                                                 20%  30%  30%  20%
                                                            11%  22%  44%  11%  11%
                                                             0%  27%  18%  36%  18%
                                                                 18%  18%  45%  18%
                                                                 50%  17%   8%  17%
                             8  338   130     4
                                                                                           11   400  089     1
                                                                    10   330  116     2
                             5   280   148     7
                            10   270   106     2
                            10   250   108     2
                             9   311   117     3
                            11   255   113     1
                            11   236   103     1
                                                                                           12   325  129     0
                                                        ' Note Favorable and Unfavorable have been reversed

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                  OFFICE OF THE ADMINIS1KATOR
                                                                                                                             BY KEY ENTITIES
                                                                                                                 	SURVEY ITEMS REPORT
 Workforce Diversity and Diversity Management
Office of Communications, Education and Media
                 Relations
o/oNeither
                                                                                           |    | %Unfavorable
                                                                                 33%               25%
Category Percents

54321
    Statistics
N  MeanStdDev    OK  MS
  53 Attendance at organizationally sponsored
     diversity seminars, workshops, etc should be
     mandatory
 "54 One must have a particular work style and
     educational background to advance to the upper
     levels in this organization
  55 Racism and racial discrimination are not
     problems in this organization today


  56 Sexism and gender discrimination are not
     problems in this organization today


  57 Homophobia (fear or hate of gays and lesbians)
     is not a problem in this organization today


  58 Considering everything, how would you rate
     your overall satisfaction with this organization in
     hiring and promoting a diverse (i e . age.
     background, culture, experience, gender,
     language, race, sexual orientation, etc )
     workforce7
  59 Within the last 12 months, how frequently did
     you hear language in this organization which
     you considered sexist?
60 Within the last 12 months, how frequently did
   you hear language in this organization which
   you considered racist7
  61 Within the last 12 months, how frequently did
     you hear language in this organization which
     you considered homophobic7
                                                                                                              18%  27%  18%  18%  18%
                                                                                                              42%  17%  17%  17%
                                                                                                               0%  18%  18%  45%  18%
                                                                                                               0%  27%  18%  36%  18%
                                                                                                               0%  33%  22%  22%  22%
                                                                                                              10%   0%  40%  30%  20%
                                                                                                              33%  17%  42%   0%  8%
                                      25%  17%  33%  25%   0%
                                                                                                              45%  18%  27%   9%  0%
                                                                                                                                             11   309   145     1
                                                                                                                                             12   367   144     0
                                                                                                                                             11   236   103     1
                                                                    11   255   113     1
                                                                                                                                              9   2 67   1 22     3
                                                                                                                                             10   250   118     1    1
                                                                                                                                             12   367   123     0
                            12   342   116     0
                                                                                                                                             11   400   110     1
                                                        ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                           OFFICE OF THE ADMINIS.. .ATOR
                                                                     BY KEY ENTITIES
                                                                 SURVEY ITEMS REPORT
 Workforce Diversity and Diversity Management
Office of Communications, Education and Media
                Relations
%Favorable
     f  ] %Neither
|   | %Unfavorable
Category Percents

54321
    Statistics
N  MeanStdDev   DK   MS
  62  In SECTION 2, we had. again, asked you
     questions about "this organization" Please
     indicate below the "perspective" that you had
     when you were responding about "this
     organization" in SECTION 2 of the survey That
     is, I answered my questions such  that "THIS
     ORGANIZATION" refers to (Select ONE OR
     MORE)
  63 In your responses to SECTION 2, please
     provide us, in general, the BASIS FOR YOUR
     RESPONSES regarding your workplace or your
     "organization" That is, when you answered
     questions about your workplace or your
     "organization", what was the BASIS FOR YOUR
     RESPONSES'? (Select ONE OR MORE)
                         58%
                                   17%
                 17%  8%  58%  17%   0%
                                                                                    12   325   097
     42%
"J.ZI
                                   58%
                  0%   0%  42%  33%  25%
                          12  217  083
                                                   ' Note Favorable and Unfavorable have been reversed

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                               OFFICE OF THE ADMINIS. r(ATOR
                                                                         BY KEY ENTITIES
                                                                    SURVEY ITEMS REPORT
        Your Work Place Experiences
Office of Communications, Education and Media
                 Relations
%Favorable         |   | %Neither           [  "| %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK   MS
  64 How would you rate this organization as a place
     that develops and encourages the growth of its
     employees'


  65 How would you rate this organization as a place
     that offers adequate opportunities for
     advancement to all of its employees''
  66 How do you rale this organization in providing
     job security for people like yourself
  67 Overall, how do you rate this organization on
     maintaining a motivating and rewarding work
     environment for its employees7
  68 How do you rate this organization on the
     fairness and consistency with which policies are
     administered7
  69 How do you rate this organization on accepting
     mistakes made in the process of trying new
     things'
  70 How would you rate the overall quality of work
     done in your team'
  71 The amount of work that I am expected to do on
     my job is?
  72 The number of hours I am expected to work on
     my job is
  73 In comparison with people in similar jobs with
     other Federal agencies, I feel my PAY is
                                                            0%  8%  33%  25%  33%
                                                            0%  8%  33%  25%  33%
                                                            8% 33%  42%   0%  17%
                                                            0%  17% 33%  17%  33%
                                                            0%  8% 25%  33%  33%
                                                            9%  9% 36%  18%  27%
                                                           42%  25% 33%
                                                           42%  8% 17%  33%   0%
                                                           17%  8% 67%
                                                           17%   8% 58%   8%   8%
                            12   217   103     0
                                                                                         12   217   103     0
                                                                                         12   317   1 19     0
                                                                                         12   233   115     0
                            12   208  100     0
                            11   255  129     1
                            12   408  090     0
                            12   358  138     0
                            12   333  089     0
                            12   317  111     0
                                                      * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS, ,
-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS, rcATOR
       BY KEY ENTITIES
    SURVEY ITEMS REPORT
Your Work Place Experiences
Office of Communications, Education and Media
Relations

85 Overall, how satisfied are you with your job''

86 Considering your skills and the effort you put
into your work, how satisfied are you with your
pay?
87 Considering everything, how would you rate
your overall satisfaction with this organization at
the present time7
88a In SECTION 3, we had, again, asked you
questions about "this organization" Please
indicate below the "perspective" that you had
when you were responding about "this
organization" in SECTION 3 of the survey That
is, 1 answered my questions such that "THIS
ORGANIZATION" refers to (Select ONE OR
MORE)
88b In your responses to SECTION 3, please
provide us. in general, the BASIS FOR YOUR
RESPONSES regarding your workplace or your
"organization" That is, when you answered
questions about your workplace or your
"organization", what was the BASIS FOR YOUR
RESPONSES' (Select ONE OR MORE)
^ %Favorable [ ) %Neither [ ] "/.Unfavorable

^^^^^^•B3:S^^^^^^^^H 17% | 25%

^^^^^K^^^^^^H 25% 34%

^^E32^^H 33% 42%

^^E££^^^l 58% | 16%

17% | 83%
* Note Favorable and Unfavorable have been reversed
Category Percents
54321

17% 42% 17% 8% 17%

25% 17% 25% 17% 17%

17% 8% 33% 17% 25%

25% 0% 58% 8% 8%

0% 0% 17% 58% 25%

Statistics
N MeanStdDev DK MS

12 333 137 0

12 317 147 0

12 275 142 0

12 3 25 1 22 0

12 192 067 0


-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS.
              BY KEY ENTITIES
          SURVEY ITEMS REPORT
       Communications and Leadership
Office of Communications, Education and Media
                 Relations
  Category Percents

  54321
     Statistics

 N  Mean StdDev    DK  MS
  89 Supervisors and Managers openly communicate
     about this organization's conditions and choices
     it faces
  90 Staff opinions are taken seriously and acted
     upon


  91 Employees are kept well informed on all issues
     affecting their job
 '92 If you are not in "the grapevine" in this
     organization, you don't what's going on
  93 Team Leaders serve an important role in
     coordinating, facilitating, and guiding this
     organization's work efforts and projects
  94 How adequate is the information your team gets
     about what is going on in other Offices?
  95 To what extent does this organization tell your
     team what it needs to know to do the best
     possible job9


  96 How receptive are people ABOVE YOUR
     SUPERVISOR to ideas and suggestions coming
     from your team'
  97 When it is necessary for decisions to be made
     that affect your team, to what extent does your
     supervisor provide the members of your team
     with information about the decisions in advance
     BEFORE final decisions are made''
17%  17%  8%  25%  33%
17%  8% 33%  33%   8%
 0%  50%  8%   0%  42%
33%  17% 25%  25%   0%
 0%  11% 44%  22%  22%
 0%   8% 33%  17%  42%
 8%   8% 33%  17%  33%
     27% 27%  18%  18%
 0%  25% 25%  25%  25%
12   258   156     0
12   292   124     0
12  267   150     0
12  358   124     0
 9  244   101     3
12  208   108     0
12  242   131     0
11   291   130     1
12  250   117     0
                                                       * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS. .vATOR
              BY KEY ENTITIES
         SURVEY ITEMS REPORT
       Communications and Leadership
Office of Communications, Education and Media
                 Relations
  Category Percents

  54321
     Statistics
N  MeanStdDev   OK   MS
  98 When it is necessary for decisions to be made
     that affect your team, to what extent does your
     supervisor ask for your opinions and Ideas from
     members of your team BEFORE final decisions
     are made"7
  99 When it is necessary for decisions to be made
     that affect your team, to what extent does your
     supervisor ask persons affected for their ideas
     BEFORE final decisions are made7
 100 To what extent does your Supervisor encourage
     the persons in Ihe team to work as a "team"''
 101 To what extent does your team plan together
     and coordinate its efforts'?
 102 To what extent does your team feel responsible
     for meeting its objectives successfully''
 103 To what extent is your team able to respond to
     unusual work demands placed upon if
 104 To what extent do you have confidence and
     trust in the persons in your team''
 105 When you talk with PERSONS IN YOUR TEAM.
     to what extent do they pay attention to what you
     are saying''
 106 To what extent are PERSONS IN YOUR TEAM
     willing to listen to your problems''


 107 How much do PERSONS IN YOUR TEAM
     encourage each other to work as a "team1"'
    33%  25%   8% 25%
 0% 25%  25%  17%  33%
     18%  27%  18%  27%
 0% 25%  50%   0%  25%
33%  17%  25%  25%  0%
33% 42%  25%   0%  0%
17%  25%  50%   0%  8%
 8% 42%  42%   8%  0%
 8%  33%  58%   0%  0%
 0%  25%  50%  17%
12   292  138     0
12   242  124     0
                             11   264   136     1
12   275  114     0
                             12  358   124     0
                             12  408   079     0
12  342   108     0
                             12  350   080     0
                             12  350   067     0
                             12  292   090     0
                                                     ' Note Favorable and Unfavorable have been reversed

-------
ul
O
  U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb.

       BY KEY ENTITIES
    SURVEY ITEMS REPORT
Communications and Leadership
Office of Communications, Education and Media
Relations

108. How much do PERSONS IN YOUR TEAM
maintain high standards of performance?
109. To what extent do PERSONS IN YOUR TEAM
provide the information or help you need so that
you can plan work ahead of time?
1 10. To what extent do different Offices plan together
and coordinate their efforts?
1 1 1 To what extent does your Office receive
cooperation and assistance from other divisions?
112. How are problems BETWEEN Offices resolved?

1 13a. My Supervisor takes the time to learn about my
career goals, aspirations, and plans.
1 13b. My Supervisor gives me helpful feedback about
my job performance.
1 13c. My Supervisor makes it clear that the work I do
is important.
1 13d. My Supervisor treats me with dignity and
respect.
1 13e. My Supervisor has INITIATED two or more
conversations with me during the year on my
career development and/or my individual
development plan.
1 13f. My Supervisor allows me to do my work and
does not "micro-manage" nor "excessively over-
supervise" my work.
^ %Favorable [ ~| "/.Neither [J] "/..Unfavorable

^^^^^^^^•Q3!^HHIUHIUIkll 25%
1 	
^^^^^^•f&QS^^^^^H 36% 9%

27% | 73%

33% | 67%

^BEE^H 36% 45%

^^^^^EiZ^B^^H 9% 45%

^^^^BQS^^BBH 8% 50%

•J^^BSii^A^rt 33% | 25%

^^^^^BHEEEHHI^^HHi 17% 17%

•^ESS^^H 9% I 64%

^^^^^^^^^^B^^^^^^^^^^^^^l 8% 17%
* Note Favorable and Unfavorable have been reversed
Category Percents
54321

17% 58% 25% 0% 0%

0% 55% 36% 0% 9%

0% 0% 27% 18% 55%

0% 0% 33% 25% 42%

9% 9% 36% 27% 18%

9% 36% 9% 18% 27%

8% 33% 8% 17% 33%

25% 17% 33% 8% 17%

33% 33% 17% 0% 17%

9% 18% 9% 0% 64%

50% 25% 8% 0% 17%

Statistics
N MeanStdDev DK MS

12 3.92 0.67 0

11 3.36 0.92 1

11 173 090 1

12 1.92 090 0

11 2.64 1.21 1

11 2.82 147 1

12 2.67 1.50 0

12 3.25 1.42 0

12 3.67 1.44 0

11 2.09 1.58 1

12 3.92 1.51 0


-------
           \
            
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                      OFFICE OF THE ADMINIb. ,
-------

            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                        OFFICE OF THE ADMINIS,, JKTOR
                                                                  BY KEY ENTITIES
                                                              SURVEY ITEMS REPORT
      Communications and Leadership
Office of Communications, Education and Media
               Relations
%Favorable
("  ] %Neither
[   ] %Unfavorable
Category Percents

54321
    Statistics

N MeanStdDev   DK   MS
 128 In your responses to SECTION 4, please
    provide us, in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is, when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
  33%
               66%
                 0%  0%  33%  33% 33%
                         12  200  085
                                                 * Note Favorable and Unfavorable have been reversed

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS, .^ATOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
            AO as a Place to Work
Office of Communications, Education and Media
                 Relations
  Category Percents

  54321
     Statistics

N  MeanStdDev   OK   MS
 129 To what extent does doing your job well lead to
     things like pay increases and other benefits''
 130 To what extent does doing your job well lead to
     things like recognition and respect from those
     you work with?
 131 To what extent do your specific assignments
     provide good chances for getting ahead?
 132 To what extent is this organization effective in
     getting you to meet its needs and contribute to
     its effectiveness7
 133 To what extent does this organization do a good
     job of meeting your needs as an individual7
 134 To what extent does this organization have a
     real interest in the welfare and overall
     satisfaction of those who work there?
 135 How much does this organization try to improve
     working conditions?
'136 To what extent do you get endlessly referred
     from person to person when you need help?
'137 To what extent do you have to go through a lot
     of "hassles" and "barriers" to get things done?
'138 To what extent do you get "blocked in" by
     longstanding rules and regulations that no one
     seems to be able to explain?
 139 To what extent are you clear about what people
     expect of you on your job?
18%   9%  18%  18%  36%
17%  33%  33%   0%  17%
10%  20%  50%  0%  20%
     25%  33%  8%  25%
     17%  42%  8%  25%
 0%  17%  25% 33%  25%
 0%   8%  42% 25%  25%
 0%  18%  55%  9%  18%
33%  42%  8%  8%   8%
25%  33%  33%  0%
25%  25%  33%  17%   0%
11   255   157     1
12  333   130    0
                              10  300   125     2
12  283   134    0
                              12  275   129     0
                              12  233   107     0
                              12  233   098     0
11   273   101      1
12  383   127    0
12  367   115    0
                              12   358   108     0
                                                       ' Note Favorable and Unfavorable have been reversed

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS. .vATOR
              BY KEY ENTITIES
          SURVEY ITEMS REPORT
           AO as a Place to Work
Office of Communications, Education and Media
                 Relations
  Category Percents

  54321
     Statistics
N  MeanStdDev    DK   MS
'140 To what extent are there times on your job when
     one person wants you to do one thing and
     someone else wants you to do something
     different'
 141 People at all levels of an organization usually
     have know-how that could be of use to decision
     makers To what extent is information widely
     shared in this organization so that those who
     make decisions have access to such
     knowledge'
 142 I am familiar with the vision, values, mission,
     and goals for AO
 143 I have a clear enough picture of the direction in
     which AO is headed
 144 I understand how the work expected of me
     relates to the goals and objectives of AO
 145 AO provides a work environment conducive for
     ethical behavior, legal compliance and
     professional integrity


 146 AO's values concerning quality have been
     communicated clearly to me
 147 Employees are rewarded for providing high
     quality products and services
 148 Services and work processes are designed to
     meet customer needs and expectations


 149 There is a strong emphasis on customer service
     in this organization
 8%  25%  17%  25%  25%
     9%  9%  36%  36%
 0%  33%  8%  25%  33%
 0%  17% 25%  25%  33%
17%  25%  17%   8%  33%
17%  17% 25%   8%  33%
17%  17% 25%   8%  33%
 9%  27% 36%   9%  18%
 8%  25% 25%  25%  17%
     17%  33% 17%  25%
12   267   137     0
11   218   133     1
12  242   131     0
12  225   114     0
12  283   159    0
12  275   154    0
12  275   154    0
                              11   300   126     1
                              12   283   127     0
                              12  2 67   130     0
                                                       ' Note Favorable and Unfavorable have been reversed

-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIS.. »ATOR
       BY KEY ENTITIES
    SURVEY ITEMS REPORT
AO as a Place to Work
Office of Communications, Education and Media
Relations

150 A good working relationship exists between
Contractors and AO employees
151 Managers are fair in recognizing personal and
team accomplishments
152 Work rules and policies are applied consistently
where 1 work
1 53 Corrective actions are taken when employees
do not meet performance standards
154 Management at all levels does a good job with
disciplining problem employees
1 55 The promotions system is fair

156 I have a clear understanding of the human
resources policies and practices (attendance,
sick leave, benefits, etc ) that affect me
1 57 Employees are supported for voluntary, outside-
of-work community activities which are
consistent with our mission
158 Managers and supervisors are receptive to
change (e g , new ways of doing work,
structuring the organization)
1 59 Members of my office are receptive to change
(e g , new ways of doing work, structuring the
organization)
160 I am receptive to change (e g , new ways of
doing work, structuring the organization)
^ %Favorable [ | %Neither [ | %Unfavorable

jj^^^BIE^^^H^H 38% | 24%

|^9 30% | 60%

i^B^^H 18% ! 63%

27% | 73%

22% 78%

USiM 20% | 70%

ijll^^l^^HI^H^^^^^^^^H^H 25% 8%

jj^^^^j^H 40% 40%

27% [ ' 72%

jj^^^^HQ^H^^^H 8% | 50%
i^^^^^^^^^^^^Ki^^^^^l^^^^HiH 17% ~~
' Note Favorable and Unfavorable have been reversed
Category Percents
54321

13% 25% 38% 13% 13%

0% 10% 30% 40% 20%

9% 9% 18% 36% 27%

0% 0% 27% 18% 55%

0% 0% 22% 22% 56%

0% 10% 20% 40% 30%

25% 42% 25% 0% 8%

0% 20% 40% 30% 10%

0% 0% 27% 36% 36%

8% 33% 8% 25% 25%
50% 33% 17% 0% 0%

Statistics
N MeanSldDev DK MS

8 313 125 4

10 230 095 2

11 236 129 1

11 173 090 1

9 167 087 3

10 210 099 2

12 375 114 0

10 270 095 2

11 191 083 1

12 275 142 0
12 433 078 0


-------
.382
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIb.. .ATOR
              BY KEY ENTITIES
         SURVEY ITEMS REPORT
           AO as a Place to Work
Office of Communications, Education and Media
                Relations
  Category Percents

  54321
    Statistics
 N  MeanStdDev   DK   MS
 161  I feel encouraged to come up with new and
     better ways of doing things
 162 Employees have the appropriate supplies,
     materials, and equipment to perform their jobs
     well
 163 I have enough time to do what is expected of
     me
 164 Where I work, we have enough people to get
    the work done
165a Noise


165b Temperature


165c Lighting


165d Cleanliness


165e Security


165f Safety


165g Health Conditions
 166 In SECTION 5, we had, again, asked you
     questions about "AO" or "this organization"
     Please indicate below the "perspective" that you
     had when you were responding about "AO" or
     "this organization" in SECTION 5 of the survey
     That is, I answered  my questions such that "AO"
     or 'THIS ORGANIZATION" refers to (Select
     ONE OR MORE)
17% 17%  33%  17%  17%
 0% 17%  25%  8%  50%
17% 25%  17%  8%  33%
17%  0%   8% 25%  50%
 8% 25%  42%  8%  17%
 0% 17%  67%  17%   0%
 8% 25%  67%  0%   0%
17% 25%  58%  0%
 8% 25%  58%  8%   0%
 8% 33%  58%  0%
                                                                                                          8%  25% 50%  17%  0%
17% 33%  42%  8%   0%
12   300  135    0
                             12   2 08   124
12   2 83  159
12   208  151
12   300  121
                             12   300   060
12   342  067
                             12   3 58   0 79
12   333  078
                             12   350   067
                             12   325   087
                             12   358   090
                                                    * Note Favorable and Unfavorable have been reversed

-------
          UJ
          O
          T
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                        OFFICE OF THE ADMINIS, ,
-------
         \
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                  OFFICE OF THE ADMINIS, .vATOR
                                                            BY KEY ENTITIES
                                                       SURVEY ITEMS REPORT
               The Survey
Office of Communications, Education and Media
               Relations
%Favorable         |"   | %Neither          [  J %Unfavorable
                                                Category Percents

                                                54321
                                                    Statistics

                                                N  MeanStdDev   DK  MS
 168 The Quality of Work Life Survey is a useful way
    to identify some of the strengths and
    weaknesses of AO's organizational culture
 169 I believe that Senior Management will accept
    and act upon the findings from the survey
 170 Senior Management has addressed problems
    identified by prior surveys
                               42%
   8%
                        66%
30%
60%
                     8%  50%  42%  0%  0%
                                               8%  17%   8% 33%  33%
                                                      "0%  10% 30%  30%  30%
                                                  ' Note Favorable and Unfavorable have been reversed
                                                                                 12   367  065    0
                                                                          12  233  137    0
                                                                          10  220  103    2

-------
*
    01
    ID
     U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINISTRATOR BY KEY
                  ENTITIES
        Office of Policy, Economics, and
                 Innovation

       Summary of Indices Report

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINIS i rcATOR
                                                                          BY KEY ENTITIES
                                                                 SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
      Office of Policy, Economics, and Innovation
%Favorable
                       %Neither
[_ J %Unfavorable
Category Percents
54321
    Statistics
N  MeanStdOev    DK  MS
Training and Career Development
                           Office of the Administrator

                  Office of Policy, Economics, and Innovation
                           Office of the Administrator

                  Office of Policy, Economics, and Innovation
                           Office of the Administrator

                  Office of Policy, Economics, and Innovation
                           Office of the Administrator
                  Office of Policy, Economics, and Innovation
                           Office of the Administrator

                  Office of Policy, Economics, and Innovation
                           Office of the Administrator

                  Office of Policy. Economics, and Innovation
                                                            10%  30%  19%  25%  16%

                                                            11%  27%  21%  26%  15%
                                                            33%  41% 17%   6%   3%

                                                            29%  39% 20%   9%   3%
                                                            14%  31% 32%  15%   7%

                                                            16%  37% 29%  13%   5%
                                                            22%  36%  12%  18%  11%

                                                            23%  40%  13%  17%   8%
                                                            15%  44%  22%  13%   6%

                                                            21%  45%  21%   9%   3%
                                                             6%  23%  34%  27%  10%

                                                             6%  20%  36%  30%   9%
                                                286   2.93  0 82

                                                100   2 93  0 79
                                                281   3 93  0 79

                                                 99   3 83  0 81
                                                284   3 38   1 14

                                                 99   3 53   107
                                                279   3.49   0 89

                                                 98   371   0 83
                                                269   3.30  0.93     1   16

                                                 98   346  087          2
                                                247   2.88   0.77    15   24

                                                 80   287   077     8   12

-------
\
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                 OFFICE OF THE ADMINIS1KATOR
                                                                                                            BY KEY ENTITIES
                                                                                                  SUMMARY OF INDICES REPORT
          Summary Of Survey Indices
    Office of Policy, Economics, and Innovation
                                                                           |    | "/..Unfavorable
                         Office of the Administrator

                Office of Policy, Economics, and Innovation
                         Office of the Administrator

                Office of Policy. Economics, and Innovation
                                                                                       23%         18%
         Office of the Administrator

Office of Policy, Economics, and Innovation
                         Office of the Administrator

                Office of Policy, Economics, and Innovation
                         Office of the Administrator

                Office of Policy. Economics, and Innovation
                         Office of the Administrator

                Office of Policy, Economics, and Innovation
  Category Percents
  54321
     Statistics
 N  MeanStdDev   DK   MS
                                                                                              19%  31%  13%  18%  19%

                                                                                              20%  32%  11%  21%  15%
                                                                                              10%  27%  26%  25%  12%

                                                                                              11%  31%  24%  24%  10%
29%  30%  23%  12%   6%

32%  33%  20%  11%   4%
                                                                                              12%  23%  23%  28%  15%

                                                                                              15%  25%  22%  25%  13%
                                                                                              19%  35%  22%  16%   7%

                                                                                              12%  30%  26%  19%  13%
                                                                                              13%  30%  26%  21% 11%

                                                                                              13%  30%  28%  19% 10%
                             283   3.12   0.89         3

                             99   323   085         1
                             280   3.01   0.72

                              99   313   070
286   3.65  0.74

100   382  062
281   289  077

 98   306  072
281   3.42  099

 99   307  104
                             286   3.14  0 82

                             100   319  0 80
                                               2    3

                                               1    1
                                               2    3

                                               1

-------
         U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS1RATOR
              BY KEY ENTITIES
     SUMMARY OF INDICES REPORT
      Summary Of Survey Indices
Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy. Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
  Category Percents
  54321
      Statistics
 N  MeanStdDev    DK  MS
22%  45%  16%  10%   6%
28%  44%  13%  10%   6%
 2%   9% 70%  15%   5%
 2%  14% 69%  12%   3%
45%  47%  7%   0%   0%
46%  45%  9%   0%   0%
26%  47% 19%   4%   3%
32%  47% 16%   3%   2%
14%  32% 18%  22%  14%
17%  30% 19%  23%  11%
 7%  26% 22%  28%  17%
 6%  24% 24%  29%  16%
274   366  097         12
 96   377  101         4
243   287  058    21    22
 83   299  056    10     7
284  4 37  0 51
100  437  052
271   3.90  0.86    12    3
 94   402  084     5    1
285  311  098          1
 99  320  094          1
285  278  0.93          1
 99  275  085          1

-------
          U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                      OFFICE OF THE ADMINISTRATOR
                                 BY KEY ENTITIES
                       SUMMARY OF INDICES REPORT
      Summary Of Survey Indices
Office of Policy, Economics, and Innovation
[	] %Unfavorable
                     Office of the Administrator
           Office of Policy. Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
                   5%  18%  36%  23%  18%
                   4%  16%  34%  28%  18%
                   8%  25%  31% 17%  19%
                  11%  25%  29% 18%  16%
                  15%  31%  29%  13%  12%
                  17%  34%  27%  12%  11%
                  19%  37%  27%  10%   8%
                  23%  38%  24%   9%   6%
                  18%  39%  30%   8%   4%
                  22%  46%  22%   6%   3%
                  12%  27%  37%  13%  11%
                  18%  33%  27%  11%  10%
                           266   271   0.97     7    13
                            94   260   089     2    4
                           267   286  1.17
                            95   2 97  1 19
                           261   3 59   0.96
                            90   3 78   0 90
                           279   3.16   1.15
                            96   3 36   121
                9   10
                3    2
                           273   3.23  122    10    3
                            95   335  120    4    1
                           279   349   0.94     4    3
                            97   360   096     2    1
                6   19
                3    7

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                            OFFICE OF THE ADMINISTRATOR
                                                       BY KEY ENTITIES
                                             SUMMARY OF  INDICES REPORT
            Summary Of Survey Indices
      Office of Policy, Economics, and Innovation
|   | %Neither
|   | %Unfavorable
                           Office of the Administrator

                 Office of Policy, Economics, and Innovation
                           Office of the Administrator

                 Office of Policy, Economics, and Innovation
                           Office of the Administrator

                 Office of Policy, Economics, and Innovation
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
Supervisory Leadership and Management
                           Office of the Administrator

                 Office of Policy, Economics, and Innovation
Performance Evaluation and Feedback
                           Office of the Administrator

                 Office of Policy. Economics, and Innovation
                           Office of the Administrator

                 Office of Policy, Economics, and Innovation
                                         20%  40%  27%   8%  5%

                                         28%  46%  14%   9%  4%
                                         10%  30%  36%  15%  8%

                                         15%  29%  35%  14%  7%
                                         6%  15%  33%  24% 22%

                                         4%  12%  27%  31% 25%
                                         20%  33%  16%  14% 16%

                                         24%  31%  17%  13% 15%
                                         8%  23%  23%  24% 22%

                                         9%  23%  23%  23% 22%
                                         30%  34%  23%  7%  6%

                                         40%  39%  13%  6%  3%
                                               275   3 61   105

                                                94   3 84   106
                                               273   3.19  108    10    3

                                                95   331  111     4    1
                                               228   259  0.93    24    34

                                                83   240  086     4    13
                                               285   3 27   109

                                               100   3 37   104
                                               269   2.74  092     2    15

                                                95   274  090         5
                                               282   373  1.08

                                               100   405  097

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                      OFFICE OF THE ADMINISTRATOR
                                 BY KEY ENTITIES
                       SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
      Office of Policy, Economics, and Innovation
|   | "/(.Unfavorable
                           Office of the Administrator
                 Office of Policy, Economics, and Innovation
                           Office of the Administrator
                 Office of Policy, Economics, and Innovation
                           Office of the Administrator
                 Office of Policy, Economics, and Innovation
                           Office of the Administrator
                 Office of Policy, Economics, and Innovation
                           Office of the Administrator
                 Office of Policy, Economics, and Innovation
                           Office of the Administrator
                 Office of Policy, Economics, and Innovation
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
Supervisory Goal Emphasis
                  23%  33%  25%  10%   9%
                  24%  37%  26%  10%   4%
                  12%  25%  30%  19%  14%
                  15%  27%  30%  18%  10%
                   6%  22%  25%  24%  23%
                   5%  18%  20%  30%  27%
                   8%  20%  32%  17%  23%
                   6%  22%  32%  17%  23%
                   6%  27%  37%  15%  15%
                   5%  29%  37%  16%  13%
                   3%  17%  40%  21%  19%
                   3%  11%  43%  23%  20%
                           274   353  1.12
                            95   367  098
                 3    9
                     5
                           276   300  113     1    9
                            96   317  111         4
                           271   264  106     8    7
                            98   245  100     1    1
                           280   2.73  1.06     1     5
                           100   271  106
                           271   2.93  0.99     2   13
                            91   298  090          9
                           266   264  0.97     3   17
                            92   253  090     1    7

-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                              OFFICE OF THE ADMINISTRATOR
                                                                                                                        BY KEY ENTITIES
                                                                                                               SUMMARY OF INDICES REPORT
                                                                              I  1 "/.Unfavorable
           Office of the Administrator

  Office of Policy, Economics, and Innovation
           Office of the Administrator

  Office of Policy. Economics, and Innovation
           Office of the Administrator

  Office of Policy, Economics, and Innovation
           Office of the Administrator

  Office of Policy, Economics, and Innovation
           Office of the Administrator

  Office of Policy, Economics, and Innovation
           Office of the Administrator

  Office of Policy, Economics, and Innovation
      Summary Of Survey Indices
Office of Policy, Economics, and Innovation
Category Percents

54321
    Statistics

N  MeanSldDev   DK   MS
                                                                                                          17%  24% 30%  17%  11%

                                                                                                          13%  22% 33%  15%  18%
                                                                                                          18%  30% 32%  14%   7%

                                                                                                          16%  35% 32%  11%   6%
                                                                                                           5%  20% 31%  24%  20%

                                                                                                           6%  14% 36%  24%  20%
                                                                                                           7%  28% 25%  23%  17%

                                                                                                           4%  23% 21%  27%  26%
                                                                                                           5%  24% 29%  22%  20%

                                                                                                           2%  19% 29%  24%  27%
                                                                                                           9%  34%  27%  16%  14%

                                                                                                           2%  27%  30%  18%  24%
                           276   3.19  1.04

                           100   2 96  106
                           281   3 39  0 87

                            98   3 45  0 81
                           280   2.83   0.94

                            99   2 49   0 88
                           244   265   102     5   37

                            83   263   095         17
                 2    4

                     1
                           260   2.74   099     2   24

                            91   245   094          9
                           251   3.10   1.11    12   23

                            88   2.66   111     4    8

-------
                                                                                                               OFFICE OF THE ADMINISTRATOR
                                                                                                                          BY KEY ENTITIES
                                                                                                                SUMMARY OF INDICES REPORT
      Summary Of Survey Indices
Office of Policy, Economics, and Innovation
  Category Percents
  54321
      Statistics
 N  MeanSldDev   DK   MS
|   | %Unfavorable
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
 7%  51%  34%  4%   4%
 6%  63%  27%  1%   2%
190   353   085   91
 81   369   072   19
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
 7%  26%  21% 23%  23%
 7%  27%  23% 21%  22%
283   2.76   0 85
100   2 82   0 84
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
 3%  36%  34% 14%  13%
 3%  31%  39%  9%  18%
211   303   107    72
 67   293   112    33
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
10%  40%  24% 17%   9%
11%  41%  23% 16%   9%
283   3.26   0 72
100   328   074
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
10%  40%  17% 20%  13%
12%  43%  19% 20%   6%
283   3.12   0 96
100   3 36   0 83
                     Office of the Administrator
           Office of Policy, Economics, and Innovation
10%  24%  46% 13%   6%
 5%  19%  45% 19%  12%
283   3.19   072     1
100   2 87   0 71

-------
        U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                      OFFICE OF THE ADMINIS • rtATOR
                                                               BY KEY ENTITIES
                                                      SUMMARY OF INDICES REPORT
     Summary Of Survey Indices
Office of Policy, Economics, and Innovation
%Favorable
|   | %Neither
[   | %Unfavorable
Category Percents
54321
   Statistics
N MeanStdDev   DK  MS
                  Office of the Administrator

          Office of Policy, Economics, and Innovation
                  27%
                     40%
                25%
                    45%
                5%  28%  27%  23%  17%

                5%  25%  25%  28%  17%
                       247  284  0.81    8   31

                        87  276  081    2   11

-------
 S7>,,
        U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINISTRATOR
             BY KEY ENTITIES
    SUMMARY OF INDICES REPORT
     Summary Of Survey Indices
Office of Policy, Economics, and Innovation
  Category Percents

  54321
     Statistics

 N  MeanSldDev   DK   MS
                  Office of the Administrator

          Off ce of Policy, Economics, and Innovation
                  Office of the Administrator

          Office of Policy, Economics, and Innovation
23%  15% 32% 25%  5%

20%  15% 41% 16%  8%
 3%   1% 20% 63%  13%

 3%   1% 23% 60%  13%
285  3 24  0.88

100  321  087
285  2.18  0 63

100  221  066

-------
\
 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
              ENTITIES
    Office of Policy, Economics, and
              Innovation
   Favorability Order of Indicies

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
           BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
       Summary Of Survey Indices
Office of Policy, Economics, and Innovation
   Category Percents
   54321
    Statistics
N  MeanSldDev   DK   MS
                Individual Performance-Outcome
                  Group Performance-Outcome
                         Supervisory Support
                    Work-Group Goal Emphasis
                                TeamWork
                        Contractor's Relations
                         Work-Group Support
                  Commitment of the Workforce
                  Family, Work and Life Balance
                          Diversity Behaviors
           Employee Involvement and Participation
                    Supervisory Goal Emphasis
                   Group Functioning-Outcome
               Resource Allocation and Utilization
          Supervisory Leadership and Management
                               Job Stability
                    Innovation and Risk-Taking
                                 Mentoring
                                Job Clarity
                    Supervisory Team Building
                            100   4 37   0 52

                             94   4 02   0 84

                            100   405   097

                             94   3 84   106

                             96   3 77   101

                             81   369   072

                             90   3 78   0 90

                             99   183   0 81

                             98   3 71   0 83

                            100   382   062

                             99   3 53   107

                             95   3 67   0 98

                             97   360   096

                            100   336   083

                            100   3 37   104

                             98   346   087

                            100   328   074

                             99   3 23   0 85

                             98   345   081

                             95   3 35   120
                5    1

                    4

               19

                3    7

                    1
                    1

                    2

                4    1

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             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
           BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
       Summary Of Survey Indices
Office of Policy, Economics, and Innovation
   Category Percents
   54321
    Statistics
N  MeanStdDev   DK   MS
                    Work-Group Team Building

                        Satisfaction-Outcome

                   Work-Group Work Facilitation

                        Personal Experiences

                   Supervisory Work Facilitation

                            Diversity Training

                          Workforce Diversity

                        Diversity Management

                Training and Career Development

        Supervisory Encouragement of Participation

    Social Responsibility and Community Involvement

                     Goal Integration-Outcome

                      Absence of Bureaucracy

  Organizational Fairness and Treatment of Employees

            Performance Evaluation and Feedback

                                The Survey

                   Workplace Communications

                            Customer Service

                      Reward and Recognition

               System Values, Vision and Mission
                             96  3 36  1 21    3    1

                             99  320  094         1

                             95  331  111    4    1

                            100  319  080

                             96  317  111         4

                             99  307  104    1

                             99  313  070         1

                             98  306  072    1    1

                            100  2 93  0 79

                             95  297  119    3    2

                             67  293  112   33

                             91  298  090         9

                            100  296  106

                            100  2 82  0 84

                             95  274  090         5

                             87  276  081    2   11

                             99  275  085         1

                             88  266  111    4    8

                            100  2 71  106

                             99  249  088         1

-------
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
       BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
Summary Of Survey Indices
Office of Policy, Economics, and Innovation

Job Transition

Work Environment

Senior Management

Quality Leadership and Commitment to Quality

Decision-Making Practices

Communication Flow

Pay and Benefits

Team Coordination

Concern for People

^ %Favorable | | %Neilher | | %Unfavorable

^HE^^^H 36% 39%

^HEU^^^I 45% 31%

^^B^|^| 20% 57%

I^EE^H 29% | 51%

^^B^^| 36% | 44%

IH^I^^B 34% 46%

^Sfsfi^B 69% 15%

BE£2^9 27% 56%

BQH 43% | 43%

Category Percents
54321

6% 20% 36% 30% 9%

5% 19% 45% 19% 12%

5% 18% 20% 30% 27%

2% 19% 29% 24% 27%

6% 14% 36% 24% 20%

4% 16% 34% 28% 18%

2% 14% 69% 12% 3%

4% 12% ?7% 31% ?S%

3% 11% 43% 23% 20%

Statistics
N MeanStdDev DK MS

80 287 077 8 12

100 287 071

98 245 100 1 1

91 245 094 9

83 263 095 17

94 260 089 2 4

83 299 056 10 7

83 2.40 0,86 4 13

92 253 090 1 7


-------
\
 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
              ENTITIES
    Office of Policy, Economics, and
              Innovation
      Summary Item Report

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS • nATOR
              BY KEY ENTITIES
          SURVEY ITEMS REPORT
           Your Career in AO
Office of Policy, Economics, and Innovation
  Category Percents

  54321
     Statistics

 N  MeanSldDev   DK   MS
 1  I feel that I have equal and fair access to
   training and educational opportunities (e g , in-
   service training, workshops, tuition
   reimbursement, etc }
 2.1 feel that I have equal and fair access to job
   development opportunities (e g , special
   assignments, task farces, committees, etc )
 3 I feel that the training and job development
   RESOURCES in this organization are adequate
   for getting (he job done
 4 My future chances for promotion are good


 5 I believe I can satisfy my career goals
 6 I am willing to put in a great deal of effort
   beyond what is normally expected in order to
   help this organization be successful
 7 I am proud to tell others that I work for this
   organization
*8 I am concerned about the stability or future of
   my job


 9 I have sufficient freedom in deciding how to do
   my work


10 I feel free to speak my mind about work
   processes without fear of negative
   consequences toward me


11 I have enough information to do my job well
27%  36%  22%  10%   4%
19%  36% 16%  17%  11%
 8%  25% 29%  26%  11%
 4%  15% 19%  36%  26%
 8%  36% 19%  23%  13%
35%  42% 14%   7%   1%
22%  36% 27%  11%   4%
 8%  20% 24%  36%  11%
30%  42%  13%  12%   3%
15%  37%  13%  21%  13%
13%  49%  17%  14%   6%
                             99  373   110     1
 99   335   128     0    1
                             99   293   114     1
 98   237   114     2
                             99   303   121      1
                             99  404   094     1
100   361   107     0
 99   278  114     1
                             100   384   108     0
 99   320  130     0    1
 98   349  109     0    2
                                                    * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINIS   .ATOR
                                                                           BY KEY ENTITIES
                                                                      SURVEY ITEMS REPORT
            Your Career in AO
 Office of Policy, Economics, and Innovation
%Favorable         [   | %Neither
(	] %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK   MS
 12 My job makes good use of my skills and abilities
 13 My work gives me a feeling of personal
   accomplishment
 14 People within my team cooperate to get the job
   done
 15 I like the kind of work I do
 16 I feel welcome and included in unofficial and/or
   informal social interactions, including lunches.
   breaks, or after-hours events
'17 Who you know is critical for one's career
   advancement
 18 Employees receive the training they need to
   perform their jobs (for example, help from
   supervisors, leam leaders, or co-workers)


 19 Family-related benefits are available to
   employees in this organization (e g , parental
   leave policies, on-site child care, sick care, flex-
   place, etc)
 20 Programs that help employees deal with work
   and family responsibilities are provided in this
   organization (e g , Work-life programs, support
   groups, stress management courses)
 21 Managers and supervisors allow employees to
   take full advantage of organizational policies
   which help employees to balance their work and
   family/personal responsibilities
                                                            21%  36% 12%  18%  13%
                                                            20%  39% 21%  10%  10%
                                                            26%  39% 11%  13%  10%
                                                                                                              32% 48%  11%   4%   5%
                                                            20%  42% 21%  10%   7%
                                                            35%  48% 11%   5%   1%
                                                             7%  37% 31%  20%   5%
                                                            31%  48%  12%  5%   3%
                                                                 41% 38% 11%   5%
                                                            23%  40% 22%  13%   3%
                                                100   334  134     0
                                                                                         100  349   121     0
                                                                                          97  3 57   129    0    3
                                                                                         100  398   102    0
                                                                                         100  358   113    0
                                                100   411  086     0
                                                                                         100  321   101     0
                                                                                          97  399   096    3
                                                 88   332  092    12
                                                                                          93  3 66   107    7
                                                      ' Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                           OFFICE OF THE ADMINIS, ,
-------
\
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                        OFFICE OF THE ADMINIS. .^ATOR
                                                 BY KEY ENTITIES
                                             SURVEY ITEMS REPORT
            Your Career in AO
  Office of Policy, Economics, and Innovation
                                 %Favorable
| _ J %Neither
|   | %Unfavorable
Category Percents

54321
    Statistics

N MeanSldDev   DK   MS
  31  In your responses to SECTION 1, please
     provide us, in general, the BASIS FOR YOUR
     RESPONSES regarding your workplace or your
     "organization" That is, when you answered
     questions about your workplace or your
     "organization," what was the BASIS FOR YOUR
     RESPONSES' (Select ONE OR MORE)
                                 22%
                                                             75%
                                     1%  2%  22%  60%  15%
                                                                                                               100  214   073
                                                 ' Note Favorable and Unfavorable have been reversed

-------
m.
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                         OFFICE OF THE ADMINIb, ,
-------
MSB,
           *
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                OFFICE OF THE ADMINlL    ATOR
                          BY KEY ENTITIES
                      SURVEY ITEMS REPORT
  Workforce Diversity and Diversity Management
   Office of Policy, Economics, and Innovation
                                                                                  %Unfavorable
              Category Percents

              54321
                                  Statistics

                              N  MeanStdDev    DK  MS
   43 This organization is very open and
      accommodating to varying religious
      perspectives and groups


   *44 This organization would benefit from having
      more diversity (i e . age. background, culture.
      experience, gender, language, race, sexual
      orientation, etc ) at the senior management
      levels
   '45 Minorities perceive a "limit" or "glass ceiling" in
      their career advancement
   *46 Persons with Disabilities perceive a "limit" or
      "glass ceiling" in their career advancement


   *47 Women employees perceive a "limit" or "glass
      ceiling" in their career advancement
   *48 White male employees perceive a "limit" or
      "glass ceiling" in their career advancement
   *49 Older employees perceive a "limit" or "glass
      ceiling" in their career advancement
   50 Regardless of their many differences, the
      people in this organization work well together
      with little conflict
   51 Diversity (i e , age, background, culture,
      experience, gender, language, race, sexual
      orientation, etc ) is valued in this organization
   52 Training directed at "diversity management" is
      needed at all levels in this organization
                                                                                                 14%  40%  38%   8%  0%
                                                                                                 21%  29%  26%  14%  10%
                                                                   29%	|	25% _
                                                                  30%
27%
                                                                                                 20% 41%  23%   9%
                                                                                                 16% 23%  40%  19%  2%
                                                                                                 11% 24%  22%  29%  14%
                                                                                                 18% 27%  14%  22%  19%
                                                                                                 14% 36%  23%  20%   7%
                                                                                                 10% 46%  25%  15%   3%
             3%  42% 29%  22%   3%
14%  29% 30%  17%  10%
                                          72   360  083    26    2
                                          97   335  125     1     2
                                          64   359  111    35    1
                                          43   333  104    56    1
                                          76   287  124    23    1
                                          78   303  141    20    2
                                          70   330  116    28    2
                                          99   345  097     0    1
                              89   319  094    10    1
                                                                                                                               93   320  118     7
                                                         ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                              OFFICE OF THE ADMINIS.. »ATOR
                                                         BY KEY ENTITIES
                                                    SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
 Office of Policy, Economics, and Innovation
[  ~| %Neither           [	] %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev    OK  MS
 53 Attendance at organizationally sponsored
    diversity seminars, workshops, etc should be
    mandatory
'54 One must have a particular work style and
    educational background to advance to the upper
    levels in this organization
 55 Racism and racial discrimination are not
    problems in this organization today


 56 Sexism and gender discrimination are not
    problems in this organization today.


 57 Homophobia (fear or hate of gays and lesbians)
    is not a problem in this organization today
 58 Considering everything, how would you rate
    your overall satisfaction with this organization in
    hiring and promoting a diverse (I e , age,
    background, culture, experience, gender,
    language, race, sexual orientation, etc )
    workforce'
 59 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered sexist'
 60 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered racist'
 61 Within the last 12 months, how frequently did
    you hear language in this organization which
    you considered homophobic''
                                          12%  24% 23%  22%  18%
                                          19%  34% 25%  19%   3%
                                          15%  26% 26%  24%   8%
                                          12%  34% 22%  24%   9%
                                          20%  34% 32%   9%   4%
                                           6%  40% 26%  22%   6%
                                          49%  25% 17%   4%   4%
                                          71%  11% 11%   3%   3%
                                          77%  11%  7%   1%   3%
                                                                        99  290   130     1
                                                                        91  346   110     8     1
                                                                        91  318   119     9
                                                                        93  317   118     7
                                                                        74  357   105    26
                            96  318   105     3     1
                                4 12   109     1
                            98  445   102     2
                            96  458   091     4
                                                       * Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                             OFFICE OF THE ADMINIS, .
                                                                       BY KEY ENTITIES
                                                                  SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
 Office of Policy, Economics, and Innovation
%Favorable
_] %Neilher
%Unfavorable
Category Percents
54321
    Statistics
N  MeanStdDev    DK  MS
 62 In SECTION 2, we had, again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 2 of the survey That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)


 63 In your responses to SECTION 2, please
    provide us, in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is, when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
                            37%
                                              24%
                                      16% 23%  37% 19%   5%
                                         100  3 26  1 10
    27%
                                 68%
                                       5%  0%  27% 60%
                                         100  2 34  0 83
                                                    * Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS. ,
-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS..
-------
          UJ
          O
          •*
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                              OFFICE OF THE ADMINIS.. vATOR
                                                                        BY KEY ENTITIES
                                                                    SURVEY ITEMS REPORT
       Your Work Place Experiences
 Office of Policy, Economics, and Innovation
                                             "/•Unfavorable
 Category Percents

 54321
    Statistics

N  MeanStdDev   DK  MS
 85 Overall, how satisfied are you with your job?
 86 Considering your skills and the effort you put
    into your work, how satisfied are you with your
    pay'
 87 Considering everything, how would you rate
    your overall satisfaction with this organization at
    the present time9
88a In SECTION 3. we had, again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 3 of the survey That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
88b In your responses to SECTION 3, please
    provide us, in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is, when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
                                                          20%  46% 12%  16%  5%
                                                          22%  30% 15%  27%  5%
                                                          13%  29% 23%  26%  8%
                                                          11%   5% 47%  27%  10%
19%
                              79%
2%   0%  19%  61%  18%
                            99  361   113     0    1
                            99  337   124     0    1
                                313   118     0    1
                           100  2 80   106
                                                                                      100  207   074     0
                                                    * Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                             OFFICE OF THE ADMINIS.. vATOR
                                                       BY KEY ENTITIES
                                                  SURVEY ITEMS REPORT
     Communications and Leadership
 Office of Policy, Economics, and Innovation
(371 "/"Neither          |	] %Unfavorable
Category Percents

54321
    Statistics
N  MeanStdDev   OK   MS
 89 Supervisors and Managers openly communicate
   about this organization's conditions and choices
   it faces
 90 Staff opinions are taken seriously and acted
   upon
 91 Employees are kept well informed on all issues
   affecting their job


"92 If you are rot in "the grapevine" in this
   organization, you don't what's going on
 93 Team Leaders serve an important role in
   coordinating, facilitating, and guiding this
   organization's work efforts and projects
 94 How adequate is the information your team gets
   about what is going on in other Offices7
 95 To what extent does this organization tell your
   team what it needs to know to do the best
   possible job9


 96 How receptive are people ABOVE YOUR
   SUPERVISOR to ideas and suggestions coming
   from your team'
 97 When it is necessary for decisions to be made
   that affect your team, to what extent does your
   supervisor provide the members of your team
   with information about the decisions in advance
   BEFORE final decisions are made7
                                          5% 21%  22%  31%  22%
                                          5% 25%  29%  30%  11%
                                          2% 21%  27%  34%  15%
                                         23% 36%  20%  14%
                                         14% 4b%  22%  11%   8%
                                          4%  10% 34%  28%  23%
                                          6%  20% 33%  25%  15%
                                          1%  17% 34%  30%  17%
                                              22% 36%  16%  18%
                           97   257   119     2    1
                           97   282   109     2    1
                                                                      99   261   105    0    1
                            98   356   118     1     1
                                                                      80   346   110    18    2
                                245  108     3     1
                            93   278  113     6     1
                                                                      82   255   101    16    2
                            95   287  120     4     1
                                                     * Note Favorable and Unfavorable have been reversed

-------
f
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                              OFFICE OF THE ADMINIS.. .ATOR
                                                                        BY KEY ENTITIES
                                                             	SURVEY ITEMS REPORT
        Communications and Leadership
   Office of Policy, Economics, and Innovation
% Favorable
%Neilher
                                            %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK   MS
   98 When it is necessary for decisions to be made
      that affect your team, to what extent does your
      supervisor ask for your opinions and ideas from
      members of your team BEFORE final decisions
      are made9
   99 When it is necessary for decisions to be made
      that affect your team, to what extent does your
      supervisor ask persons affected for their ideas
      BEFORE final decisions are made9
  100 To what extent does your Supervisor encourage
      the persons in the team to work as a "team1"'
  101 To what extent does your team plan together
      and coordinate its efforts7
  102 To what extent does your team feel responsible
      for meeting its objectives successfully?
  103 To what extent is your team able to respond to
      unusual work demands placed upon if
  104 To what extent do you have confidence and
      trust in the persons in your team9


  105 When you talk with PERSONS IN YOUR TEAM.
      to what extent do they pay attention to what you
      are saying7
  106 To what extent are PERSONS IN YOUR TEAM
      willing to listen to your problems7


  107 How much do PERSONS IN YOUR TEAM
      encourage each other to work as a "team"7
                                                          14%  28%  24%  21%  14%
                                                          12%  21% 32%  21%  14%
                                                          17%  34% 27%  12%  11%
                                                          16%  29% 35%  11%  9%
                                                          27%  40% 18%  11%  4%
                                                          29%'  40% 24%   5%  2%
                                                          22%  43% 18%  10%  7%
                                                          23%  51% 15%   7%  3%
                                                          20%  41% 30%   4%  4%
                                                          18%  33% 27%  11%  10%
                                                                                       96  307   126     3    1
                                                                 94  296   121     4    2
                                                                 95  335   120     4    1
                                                                 95  332   115     3    2
                                                                 93  3 74   1 10     6    1
                                                                 91   387   097     8    1
                                                                 97  3 62   1 15     2    1
                                                                                       94  384   098     5    1
                                                                 92  367   098     7    1
                                                                                       96  336   121     3    1
                                                      * Note Favorable and Unfavorable have been reversed

-------

           Ill
           o
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS.. JVTOR
              BY KEY ENTITIES
          SURVEY ITEMS REPORT
       Communications and Leadership
  Office of Policy, Economics, and Innovation
  Category Percents

  54321
     Statistics

 N  MeanSldOev   DK   MS
 108 How much do PERSONS IN YOUR TEAM
     maintain high standards of performance''


 109 To what extent do PERSONS IN YOUR TEAM
     provide the information or help you need so that
     you can plan work ahead of time7
 110 To what extent do different Offices plan together
     and coordinate their efforts7
 111  To what extent does your Office receive
     cooperation and assistance from other divisions?
 112 How are problems BETWEEN Offices resolved'
113a My Supervisor takes the time to learn about my
     career goals, aspirations, and plans


113b My Supervisor gives me helpful feedback about
     my job performance
113c My Supervisor makes it clear that the work I do
     is important
113d My Supervisor treats me with dignity and
     respect
113e My Supervisor has INITIATED two or more
     conversations with me during the year on my
     career development and/or my individual
     development plan
113f My Supervisor allows me to do my work and
     does not "micro-manage" nor "excessively over-
     supervise" my work
28%  46% 14%   9%  4%
15%  29% 35%  14%  7%
 2%   5% 25%  26%  42%
 3%  13% 29%  32%  22%
 8%  18% 29%  37%
13%  30% 23%  18%  16%
13%  38% 17%  15%  17%
26%  35% 19%   7%  13%
44%  35% 10%   7%  4%
10%  18% 14%  27%  31%
47%  34%  6%   4%  9%
                             94   384   106    5    1
 95   331   111     4    1
                             84   200   104    15    1
                             90   243   108    9    1
                                                                                                                                         65  282   107    34    1
                             100   306   129    0
100   315  131     0
                             100   354   131     0
                             100  408   109    0
                             97   249   136    2    1
                             100  406   123    0
                                                      ' Note Favorable and Unfavorable have been reversed

-------
        fit?
U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINIb. .vATOR
           BY KEY ENTITIES
      SURVEY ITEMS REPORT
       Communications and Leadership
   Office of Policy, Economics, and Innovation
                                                                                                   Category Percents

                                                                                                   54321
                               Statistics
                           N MeanStdDev   DK   MS
 113g My Supervisor does more than "going through
     the motions" and "ticking off a checklist" when it
     comes to the required elements of my
     performance evaluation
 114a Supervisors provide fair and accurate ratings of
     employee's performance
 114b Supervisors provide employees with ongoing
     constructive suggestions to improve their job
     performance
*114C Employees who are well-liked get better
     evaluations, even if they are not high performers
*114d Managers and supervisors show FAVORITISM
     in their rewards and recognition efforts


 114e EPA's "Pass/Fail" performance evaluation
     system provides accurate and useful
     evaluations of employee's performance


 114f Overall, how good a job do you feel is being
     done by your Supervisor'
  115 How friendly and easy to approach is your
     Supervisor'
  116 When you talk with your Supervisor, to what
     extent does he/she pay attention to what you
     are saying'
  117 How much does your Supervisor encourage
     people to give their best efforts'
  118 To what extent does your Supervisor maintain
     high standards of performance within your team'
                                                                                                 15%  30%  20% 14%  21%
                                                                                                 11%  38%  27%  15%   9%
                                                                                                  4%  27%  27% 27%  16%
                                                                                                 18%  24%  19% 21%  19%
                                                                                                 23%  20%  17% 27%  13%
                                                                                                  4%   4%  16% 28%  47%
                                                                                                 23%  26%  28% 12%  10%
                                                                                                 45%  32%  15%  4%   4%
                                                                                                 34%  45%  11%  8%   2%
                                                                                                 23%  35%  31%  8%   3%
                                                                                                 23%  37%  21% 13%   5%
                                                                                                                               94  303   138     6
                                                                                                                                   328   113    11
                                                                                                                               94  2 77   1 14     6
                                                                                                                                   3 00   139    32
                              314   137    12
                                                                                                                                    191   110    11
                                                                                                                               99  340   125     0    1
                                                                                                                              100  410   106     0
                                                                                                                              100  401   098     0
                          97  366   102     3
                                                                                                                               98  3 60   1 14     1    1
                                                         Note Favorable and Unfavorable have been reversed

-------
X081"*
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                               OFFICE OF THE ADMINIS.. JXTOR
                                                                          BY KEY ENTITIES
                                                                     SURVEY ITEMS REPORT
      Communications and Leadership
  Office of Policy, Economics, and Innovation
%Favorable         [  ~] %Neither           ["  | %Unfavorable
Category Percents

54321
    Statistics

N  MeanSldDev   DK   MS
119 To what extent does your Supervisor provide
    help, training, and guidance so that you can
    improve your performance9
 120 To what extent does your Supervisor provide the
    help you need so that you can schedule work
    ahead of time7
 121 To what extent does your Supervisor offer new
    ideas for solving job-related problems7
 122 Senior Management gives employees a clear
    picture of the direction in which this organization
    is headed
 123 Senior Management is doing the things
    necessary to keep this organization competitive
    with similar government organizations
 124 I can trust what Senior Management tells me
 125 Senior Management demonstrates that
    employees are important to the success of this
    organization
 126 Senior Management is visible and active in this
    organization
 127 In SECTION 4, we had. again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 4 of the survey  That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
                                                           15%  24%  30%  20%  11%
                                                           12%  31%  33%  16%   8%
                                                           18%  25%  27%  18%  12%
                                                            2%  14%  16%  32% 36%
                                                            3%  22%  23%  23% 29%
                                                            4%  18%  32%  28% 18%
                                                            4%  20%  16%  35% 25%
                                                            9%  19%  17%  28% 27%
                                                           27%  15%  42%  10%  6%
                           100   312   1 22     0
                                                                                         93  3 24   1 10    7
                            95   320   126     5
                                                                                         94  214   112
                                246   121    31
                            90   263   111    10
                            96   243   119     4
                            98   2 57   1 32     2
                                                                                        100  347   117    0
                                                      ' Note Favorable and Unfavorable have been reversed

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                        OFFICE OF THE ADMINIS, rcATOR
                                                                  BY KEY ENTITIES
                                                              SURVEY ITEMS REPORT
     Communications and Leadership
 Office of Policy, Economics, and Innovation
%Favorable
f " | %Neilher
                                        %Unfavorable
Category Percents

54321
    Statistics

N MeanStdDev   OK   MS
128 In your responses to SECTION 4. please
   provide us, in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace or your
   "organization", what was the BASIS FOR YOUR
   RESPONSES'' (Select ONE OR MORE)
                              71%
                                                      4%   1% 24% 58%  13%
                                                                               100  225  085
                                               ' Note Favorable and Unfavorable have been reversed

-------
•Hi
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIb.. .ATOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
           AO as a Place to Work
  Office of Policy, Economics, and Innovation
  Category Percents

  54321
                                                                                                                                                 Statistics

                                                                                                                                             N  MeanStdDev   DK   MS
 129 To what extent does doing your job well lead to
    things like pay increases and other benefits''
 130 To what extent does doing your job well lead to
    things like recognition and respect from those
    you work with'


 131 To what extent do your specific assignments
    provide good chances for getting ahead'
 132 To what extent is this organization effective in
    getting you to meet its needs and contribute to
    its effectiveness?
 133 To what extent does this organization do a good
    job of meeting your needs as an individual''
 134 To what extent does this organization have a
    real interest in the welfare and overall
    satisfaction of those who work there7
 135 How much does this organization try to improve
     working conditions?
'136 To what extent do you get endlessly referred
    from person to person when you need help9
* 137 To what extent do you have to go through a lot
    of "hassles" and "barriers" to get things done'
*138 To what extent do you get "blocked in" by
    longstanding rules and regulations that no one
    seems to be able to explain?
 139 To what extent are you clear about what people
    expect of you on your job?
 5%  14%  32%  18%  31%
     29%  34%  15%  13%
 4%  22%  31%  18%  26%
10%  32%  38%  12%   9%
 1%  26%  38%  20%  15%
 3%  14%  38%  26%  19%
 2%   8% 48%  21%  21%
 9%  10%  28%  34%  19%
24%  20%  32%  18%
20%  13%  38%  15%  13%
     44%  30%  13%   6%
                              98  245   121     2
                             100  306   115     0
                              97  2 61   1 20     3
                              93  3 23   1 06     5    2
                              98  2 77   1 03     2
                              94  256   105     6
                                  250   098     3    1
                              97  2 58   1 18     3
                             100  3 38   1 20     0
                              99  312   1 27     0    1
                              99  331   099     1
                                                       * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINIS, .vATOR
              BY KEY ENTITIES
         SURVEY ITEMS REPORT
           AO as a Place to Work
  Office of Policy, Economics, and Innovation
 Category Percents

 54321
     Statistics

 N MeanStdDev    DK   MS
'140 To what extent are there times on your job when
    one person wants you to do one thing and
    someone else wants you to do something
    different?
 141 People at all levels of an organization usually
    have know-how that could be of use to decision
    makers To what extent is information widely
    shared in this organization so that those who
    make decisions have access to such
    knowledge''
 142 I am familiar with the vision, values, mission,
    and goals for AO
 143 I have a clear enough picture of the direction in
    which AO is headed
 144 I understand how the work expected of me
    relates to the goals and objectives of AO


 145 AO provides a work environment conducive for
    ethical behavior, legal compliance and
    professional integrity
 146 AO's values concerning quality have been
    communicated clearly to me
 147 Employees are rewarded for providing high
    quality products and services
 148 Services and work processes are designed to
     meet customer needs and expectations
 149 There is a strong emphasis on customer service
    in this organization
5%   9%  34% 25%  26%
2%   7%  39% 27%  25%
2%  16%  19% 33%  29%
1%   8%  14% 40%  36%
4%  21%  24% 26%  24%
    46%  27%  8%  12%
2%  16%  27% 27%  28%
2%  19%  30% 20%  29%
    24%  34%  18%  25%
4%  29%  27%  18%  21%
99  241   112     1
88  234   100    12
                             99  228   112     1
99  197   096     1
    255   119     1
93  330   111     7
97  238   112     3
94  246   116     6
89  256   111     11
95  2 78   120    5
                                                       ' Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                         OFFICE OF THE ADMINIb.. JVTOR
                                                    BY KEY ENTITIES
                                               SURVEY ITEMS REPORT
          AO as a Place to Work
 Office of Policy, Economics, and Innovation
%Favorable
%Neither           [	] "/.Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK   MS
150 A good working relationship exists between
    Contractors and AO employees
151 Managers are fair in recognizing personal and
    team accomplishments
152 Work rules and policies are applied consistently
    where I work
153 Corrective actions are taken when employees
    do not meet performance standards
154 Management at all levels does a good job with
    disciplining problem employees
155 The promotions system is fair
156 I have a clear understanding of the human
    resources policies and practices (attendance.
    sick leave, benefits, etc ) that affect me
157 Employees are supported for voluntary, outside-
    of-work community activities which are
    consistent with our mission
158 Managers and supervisors are receptive to
    change (e g , new ways of doing work,
    structuring the organization)
159 Members of my office are receptive to change
    (e g , new ways of doing work, structuring the
    organization)
160 I am receptive to change (e g , new ways of
    doing work, structuring the organization)
                                          63%  27%   1%   2%
                                          24%  39%  18%  14%
                                      7%  34%  28%  17%  14%
                                      0%  12%  16%  35%  37%
                                      0%   3%  15%  39%  42%
                                                                                                              1%  16%  29%  19% 35%
                                     18%  61%  10%   8%   3%
                                      3%  31%  39%   9%  18%
                                      5%  22%  28%  26%  19%
                                      5%  39%  26%  19%  11%
                                     20%  63%  15%   2%   0%
                                                                   81   369   072    19
                                                                   92  286   108     8
                                                                   92  301   116     8
                                                                       203   101    31    1
                                                                   66  179   081    33    1
                                                                                                                                           89   229   114    10    1
                                                                  100  383   092     0
                                                                   67  293   112    33
                                                                   93  268   117     7
                                                                   95  309   110     5
                                                                   99  401   066     1
                                                      ' Note Favorable and Unfavorable have been reversed

-------
          V
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                             OFFICE OF THE ADMINIS, ,*ATOR
                                                                       BY KEY ENTITIES
                                                            	SURVEY ITEMS REPORT
           AO as a Place to Work
  Office of Policy, Economics, and Innovation
%Favorable
                      %Neither
|	] %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev   DK  MS
 161  I feel encouraged to come up with new and
     belter ways of doing things
 162 Employees have the appropriate supplies,
     materials, and equipment to perform their jobs
     well
 163 I have enough time to do what is expected of
     me
 164 Where I work, we have enough people to get
    the work done
165a Noise


165b Temperature


165c Lighting


165d Cleanliness


165e Security


165f Safety


165g Health Conditions
 166 In SECTION 5, we had, again, asked you
    questions about "AO" or "this organization"
    Please indicate below the "perspective" that you
    had when you were responding about "AO" or
    "(his organization" in SECTION 5 of the survey
    That is, I answered my questions such that "AO"
    or "THIS ORGANIZATION" refers to (Select
    ONE OR MORE)
                                                         11%  41% 23%  17%  7%
                                                         11%  50% 23%  11%  5%
                                                         12%  50% 17%  16%  5%
                                                         13%  30% 16%  32%
                                                         13%  31% 45%   9%  2%
                                                          3%  9% 40%  32%  16%
                                                          8%  25% 50%  14%  3%
                                                          4%  18% 45%  20%  13%
                                                          2%  19% 49%  18%  12%
                                                          2%  20% 51%  15%  12%
                                                                                                           2% 13%  35%  24%  25%
                                                         28%  17% 35%  10%  10%
                                                                                      99   3 32  1 10     1
                                                                                     100  351  100     0
                                                                                     100  348  106
                                                                                          3 08  122     0    1
                                                                                     100  344  090
                                                                                     100  251  097
                                              100   321   089
                                                                                     100   2 80  102
                                                                                     100  2 81  0 95
                                                                                      99   285  095     1
                                                                                          242  107     1
                                                                                     100  343  127
                                                     ' Note Favorable and Unfavorable have been reversed

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                        OFFICE OF THE ADMINIS. .»ATOR
                                                                 BY KEY ENTITIES
                                                             SURVEY ITEMS REPORT
         AO as a Place to Work
 Office of Policy, Economics, and Innovation
%Favorable
[  1 %Neither
|   | %Unfavorable
Category Percents

54321
    Statistics
N MeanStdDev  DK   MS
167 In your responses to SECTION 5, please
   provide us, in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace of your
   "organization", what was the BASIS FOR YOUR
   RESPONSES' (Select ONE OR MORE)
  24%
             72%
                 4%  0%  24%  62%  10%
                        100  226  080
                                                ' Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                OFFICE OF THE ADMINIS,, vATOR
                          BY KEY ENTITIES
                      SURVEY ITEMS REPORT
              The Survey
 Office of Policy, Economics, and Innovation
%Unfavorable
Category Percents

54321
    Statistics

N MeanSldDev   DK   MS
168. The Quality of Work Life Survey is a useful way
   to identify some of the strengths and
   weaknesses of AO's organizational culture.
169.1 believe that Senior Management will accept
   and act upon the findings from the survey.
170. Senior Management has addressed problems
   identified by prior surveys.
             9%  40% 32%  16%   3%
             3%  15% 25%  33%  24%
             0%  15% 17%  35%  33%
                         91   3.34  0.97    9
                                       88  2.41  1.11   12
                         46   215   1.05    54
                                                 * Note Favorable and Unfavorable have been reversed

-------
*
    Ul
    a
     U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINISTRATOR BY KEY
                  ENTITIES
       Immediate Office (Administrator and
       Deputy Administrator), Staff Offices,
                  and Other
       Summary of Indices Report

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                             OFFICE OF THE ADMINISTRATOR
                                                                                                        BY KEY ENTITIES
                                                                                              SUMMARY OF INDICES REPORT
             Summary Of Survey Indices
      Immediate Office (Administrator and Deputy
        Administrator), Staff Offices, and Other
                           %Favorable
                                                  %Neither
[   | "/.Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev    DK   MS
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
Job-Stability
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
                                                                                         10%  30%  19% 25%  16%

                                                                                         11%  31%  18% 23%  17%
                                                 286   2.93  0 82

                                                 139   299  085
                                                                                         33%  41%  17%  6%  3%

                                                                                         36%  42%  13%  4%  4%
                                                 281   3 93  0 79

                                                 136   402  078
                            Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
                                                                                         12%   [     "  29%
Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
                            Office of the Administrator
                                                                                         14%  31%  32%  15%  7%

                                                                                         13%  28%  35%  17%  7%
                                                                                         22%  36%  12%  18%  11%

                                                                                         22%  36%  12%  19%  11%
                                                 284   3.38  1.14

                                                 138   338  113
                                                                                         15%  44%  22% 13%  6%

                                                                                         15%  44%  22% 12%  7%
                                                 279   3 49  0 89

                                                 135   347  089
                                                 269   330  093     1   16

                                                 125   324  095     1   13

-------
         Summary Of Survey Indices
  Immediate Office (Administrator and Deputy
     Administrator), Staff Offices, and Other
[   | %Unfavorable
                         Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                                Offices, and Other
                         Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                                Offices, and Other
                         Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
                                Offices, and Other
                         Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                                Offices, and Other
                         Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                                Offices, and Other
                                                                                                                        OFFICE OF THE ADMINIS, KATOR
                                                                                                                                    BY KEY ENTITIES
                                                                                                                         SUMMARY OF INDICES REPORT
Category Percents

54321
    Statistics
N  MeanStdDev   DK  MS
                     6%  23%  34%  27%  10%

                     6%  24%  34%  26%  11%
                             247  2.88   077     15    24

                             126  290   071     6     7
                    19%  31%  13%  18%  19%

                    22%  28%  14%  17%  20%
                             283  3.12   0.89

                             138  313   092
                    10%  27%  26%  25%  12%

                    10%  24%  29%  23%  14%
                             280  3 01   0.72

                             134  296   073
                    29%  30%  23%  12%   6%

                    30%  28%  23%  12%   7%
                             286  3.65   0 74

                             139  361   078
                    12%  23%  23%  28%  15%

                    12%  21%  23%  28%  16%
                             281   2.89   0 77

                             136   283   081

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                                                    OFFICE OF THE ADMINISTRATOR
                                                                                                                               BY KEY ENTITIES
                                                                                                                     SUMMARY OF  INDICES REPORT
             Summary Of Survey Indices
      Immediate Office (Administrator and Deputy
        Administrator), Staff Offices, and Other
                                                                                             f  ] %Unfavorable
                            Office ol the Administrator
                                                                                            _20%__ |     18%
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                            Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
                            Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
                            Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
                            Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                   Offices, and Other
  Category Percents

  54321
      Statistics

 N  MeanStdDev   OK   MS
Diversity Training v
19%  35%  22%  16%   7%

25%  38%  20%  14%   4%
281   3.42   0.99

136   367   090
                                                                                                                13%  30%  26%  21% 11%

                                                                                                                14%  30%  25%  21% 10%
                              286   3.14   0 82

                              139   319   083
                                                                                                                22%  45%  16%  10%  6%

                                                                                                                22%  46%  18%  9%  5%
                                                                                                                 2%  9%  70%  15%  5%

                                                                                                                 1%  5%  71%  17%  6%
                                                                                                                45%  47%  7%  0%  0%

                                                                                                                46%  48%  6%  0%  0%
                              284   4 37   0 51

                              137   439   050
                              274   3.66   0.97         12

                              134   371   091         5
                              243   2.87   058    21    22

                              117   279   055     7    15

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
    OFFICE OF THE ADMINISTRATOR
               BY KEY ENTITIES
     SUMMARY OF INDICES REPORT
         Summary Of Survey Indices
  Immediate Office (Administrator and Deputy
    Administrator), Staff Offices, and Other
  Category Percents
  54321
      Statistics
 N  MeanStdDev   DK  MS
26%  47%  19%   4%   3%

25%  52%  19%   3%   2%
14%  32%  18%  22%  14%

14%  35%  18%  19%  14%
 7%  26%  22%  28%  17%

 7%  28%  21%  27%  17%
 5%  18%  36%  23%  18%

 8%  18%  39%  19%  16%
 8%  25%  31%  17%  19%

 9%  26%  30%  15%  19%
271   3.90   086    12    3

134   394   079     3    2
285  3.11   0.98

139  315   099
285  2.78   0 93

139  283   100
266  271   097     7   13

127  283   103     5    7
267  286   117     9   10

127  290   117     5    7

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
                               Offices, and Other
    OFFICE OF THE ADMINISTRATOR
               BY KEY ENTITIES
     SUMMARY OF INDICES REPORT
         Summary Of Survey Indices
   Immediate Office (Administrator and Deputy
     Administrator), Staff Offices, and Other
  Category Percents

  54321
      Statistics

  N  MeanStdDev   OK  MS
15%  31%  29%  13%  12%

15%  31%  29%  14%  12%
273  3.23   1.22    10

133  323   122     5
19%  37%  27%  10%  8%

19%  37%  27%   9%  8%
279  3.49   0.94

136  349   090
18%  39%  30%   8%  4%

19%  36%  31%  10%  4%
12%  27%  37%  13%  11%

12%  26%  41%  11%  10%
279  316   1 15

137  319   111
20%  40%  27%   8%  5%

19%  39%  29%   8%  6%
275  3 61   105

135  3 56   107
261   359   096     6   19

126   356   099     3   10

-------
         I
          O
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                       OFFICE OF THE ADMINISTRATOR
                                   BY KEY ENTITIES
                        SUMMARY OF  INDICES REPORT
         Summary Of Survey Indices
  Immediate Office (Administrator and Deputy
    Administrator), Staff Offices, and Other
|    | "/.Unfavorable
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
Category Percents

54321
    Statistics
N  MeanStdDev    DK   MS
                    10%  30%  36%  15%   8%

                    10%  32%  36%  14%   8%
                            273  319   1.08    10    3

                            133  320   107     5    1
                    6%  15%  33%  24%  22%

                    9%  18%  37%  19%  17%
                            228  259   0.93    24   34

                            104  281   093    17   18
                    20%  33%  16%  14%  16%

                    20%  34%  14%  15%  16%
                            285  3 27   1.09

                            138  328   112
                    8%  23%  23%  24%  22%

                    8%  24%  23%  23%  21%
                    30% 34%  23%   7%   6%

                    26% 30%  27%   9%   8%
                            282  3.73   108

                            135  356   112
                            269  274   092     2   15

                            128  278   096     2    9

-------

            •a
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINISTRATOR
                                                                           BY KEY ENTITIES
                                                                 SUMMARY OF INDICES REPORT
            Summary Of Survey Indices
      Immediate Office (Administrator and Deputy
        Administrator), Staff Offices, and Other
%Favorable
[  | %Neither
_1
%Unfavorable
Category Percents

54321
    Statistics
N  MeanSldDev   DK   MS
   Immediate Office (Administrator and Deputy Administrator), Staff
                                  Offices, and Other
    Immediate Office (Administrator and Deputy Administrator), Staff
                                  Offices, and Other
Senior Management
                           Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                  Offices, and Other
    Immediate Office (Administrator and Deputy Administrator), Staff
                                  Offices, and Other
Goal Integration-Outcome
                           Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                  Offices, and Other
                                                            23%  33%  25%  10%   9%

                                                            26%  33%  23%   8%  11%
                                                                       274   3 53  112

                                                                       133   3 56  1 18
                                                            12%  25%  30%  19%  14%

                                                            11%  22%  31%  19%  15%
                                                                       276   3.00  1.13

                                                                       135   296  112
                                                             6%  22%  25%  24%  23%

                                                             9%  24%  30%  19%  18%
                                                                       271   2.64  1.06

                                                                       128   286  107
                                                             8%  20%  32% 17%  23%

                                                            10%  20%  30% 17%  22%
                                                                       280   2 73  106

                                                                       134   280  109
                                                                                                    30%
                                                27%
                                           6% 27%  37%  15%  15%

                                           6% 29%  38%  13%  14%
                                                                  3    9

                                                                  2    4
                                                                  8    7

                                                                  5    6
                                                271   293   099     2   13

                                                133   299   102     2    4

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                       OFFICE OF THE ADMINISTRATOR
                                  By KEY ENTITIES
                        SUMMARY OF INDICES REPORT
         Summary Of Survey Indices
  Immediate Office (Administrator and Deputy
     Administrator), Staff Offices, and Other
|	J %Unfavorable
                        Office of the Administrator
                                                                     40%
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator). Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
Category Percents

54321
    Statistics
N  MeanStdDev    DK   MS
                    3%  17%  40%  21%  19%

                    4%  23%  40%  17%  16%
                            266   2.64  097     3   17

                            127   283  100     2   10
                   17%  24%  30%  17%  11%

                   22%  28%  28%  16%  6%
                            276   319   104

                            129   345   100
                   18%  30%  32%  14%  7%

                   20%  29%  31%  12%  8%
                            281   3.39  0 87

                            136   342  088
                    5%  20%  31%  24% 20%

                    6%  25%  30%  21% 19%
                            244   265   1.02     5   37

                            118   278   107     5   16
                    7%  28%  25%  23%  17%

                   10%  32%  26%  20%  12%
                            280   2.83  0 94

                            134   3 06  0 95

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                       OFFICE OF THE ADMINISTRATOR
                                  BY KEY ENTITIES
                        SUMMARY OF INDICES REPORT
         Summary Of Survey Indices
  Immediate Office (Administrator and Deputy
    Administrator), Staff Offices, and Other
[~  I %Unfavorable
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
                        Office of the Administrator
Immediate Office (Administrator and Deputy Administrator), Staff
                               Offices, and Other
Category Percents

54321
    Statistics
N  MeanSldDev    DK  MS
                    5%  24%  29%  22% 20%

                    8%  29%  29%  19% 15%
                            260   2.74  099     2   24

                            124   295  098     2   13
                    9%  34%  27%  16%  14%

                   16%  39%  26%  11%  8%
                            251   310  111

                            117   346  102
                    7%  51%  34%  4%  4%

                    9%  46%  36%  4%  5%
                    7%  26%  21%  23%  23%

                    8%  28%  19%  23%  22%
                            283   2.76  0 85

                            136   280  087
                    3%  36%  34%  14%  13%

                    5%  39%  30%  16%  10%
                12   23

                 8   14
                            190   353  085    91

                            85   352  089    50
                            211   3.03   107    72

                            105   311   108    31

-------
                U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                OFFICE OF THE ADMINISTRATOR
                                                                           BY KEY ENTITIES
                                                                 SUMMARY  OF INDICES REPORT
            Summary Of Survey Indices
      Immediate Office (Administrator and Deputy
        Administrator), Staff Offices, and Other
%Favorable
|   ] %Neither
                                              %Unfavorable
Category Percents
54321
    Statistics
N  MeanSldDev   DK  MS
Innovation and Risk-Taking
                           Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator), Staff
                                  Offices, and Other
                           Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator). Staff
                                  Offices, and Other
                           Office of the Administrator
                                                            10%  40% 24%  17%   9%

                                                            11%  43% 22%  15%   8%
                                                                       283   3 26  0.72

                                                                       136   335  069
                                                            10%  40%  17% 20%  13%

                                                             9%  40%  17% 19%  16%
                                                                       283   3.12  096

                                                                       136   307  099
    Immediate Office (Administrator and Deputy Administrator), Staff
                                  Offices, and Other
                                                            10%  24% 46% 13%   6%

                                                            15%  25% 47% 11%   3%
                                                                       283   319  0.72

                                                                       136   3 39  0 70
The Survey
                           Office of the Administrator
    Immediate Office (Administrator and Deputy Administrator). Staff
                                  Offices, and Other
                                                             5%  28%  27% 23%  17%

                                                             5%  30%  30% 20%  16%
                                                                       247   2.84  0.81

                                                                       114   293  081
                                              8    31

                                              6    19

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                          OFFICE OF THE ADMINIS1 RATOR
                                                    BY KEY ENTITIES
                                           SUMMARY OF INDICES REPORT
        Summary Of Survey Indices
  Immediate Office (Administrator and Deputy
    Administrator), Staff Offices, and Other
n%
Category Percents

54321
    Statistics

N  MeanSldDev   DK   MS
Immediate Office (Administrator and Deputy Administrator). Staff
                            Offices, and Other
                                      23%  15%  32%  25%   5%

                                      27%  15%  23%  30%   4%
                         285   3 24   0 88

                         138   332   092
Immediate Office (Administrator and Deputy Administrator), Staff
                            Offices, and Other
                                       3%   1% 20%  63%  13%

                                       3%   2% 19%  63%  13%
                         285   218  0 63

                         138   219  065

-------
 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
               ENTITIES

   Immediate Office (Administrator and
   Deputy Administrator), Staff Offices,
              and Other
   Favorability Order oflndicies

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                                             OFFICE OF THE ADMINISTRATOR
                                                                                                       BY KEY ENTITIES
                                                                                            FAVORABILITY ORDER OF  INDICES
       Summary Of Survey Indices
Immediate Office (Administrator and Deputy
  Administrator), Staff Offices, and Other
                                                          %Neither
|   | % Unfavorable
                                                                             J4%  "(_       31%

                                                                           " "28%      I     22%

                                                                         ~?4%  I          37%
Category Percents

54321
     Statistics
 N  MeanSidDev    DK  MS
      Individual Performance-Outcome

         Commitment of the Workforce

         Group Performance-Outcome

                      Team Work

                  Diversity Training

          Supervisory Goal Emphasis

         Family, Work and Life Balance

          Work-Group Goal Emphasis

                Diversity Behaviors

 Employee Involvement and Participation

         Group Functioning-Outcome

               Supervisory Support

              Contractor's Relations

               Work-Group Support

                  Customer Service

          Innovation and Risk-Taking

Supervisory Leadership and Management

            Absence of Bureaucracy

                       Mentoring

                      Job Clarity
                                                                                                   6%
                 46%  48%   6%

                 36%  42%  13%

                 25%  52%  19%

                 22%  46%  18%

                 25%  38%  20%

                 26%  33%  23%

                 15%  44%  22%

                 19%  39%  29%

                 30%  28%  23%

                 22%  36%  12%

                 19%  37%  27%

                 26%  30%  27%

                  9%  46%  36%

                 19%  36%  31%

                 16%  39%  26%

                 11%  43%  22%

                 20%  34%  14%

                 22%  28%  28%

                 22%  28%  14%

                 20%  29%  31%
            0%   0%

            4%   4%

            3%   2%

            9%   5%

           14%   4%

            8%  11%

           12%   7%

            8%   6%

           12%   7%

           19%  11%

            9%   8%

            9%   8%

            4%   5%

           10%   4%

           11%   8%

           15%   8%

           15%  16%

           16%   6%

           17%  20%

           12%   8%
137   439

136   4 02

134   394

134   371

136   367

133   356

135   347

135   356

139   361

138   338

136   349

135   356

 85   352

126   356

117   346

136   335

138   328

129   345

138   313

136   342
                                                                                                                                            050

                                                                                                                                            078

                                                                                                                                            079

                                                                                                                                            091

                                                                                                                                            090

                                                                                                                                            118

                                                                                                                                            089

                                                                                                                                            107

                                                                                                                                            078

                                                                                                                                            1 13

                                                                                                                                            090

                                                                                                                                            112
099

102

069

112

100

092

088
            2

            3

       3    2

            5

       1    2

       2    4

            4

       3    1




            1

       2    1

       1    3
                                                                                                                                            089   50
                                                                                                                                                       10
3

8   14

    3

    1

1   9

    1

1   2

-------
  *«t
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
           BY KEY ENTITIES
FAVORABILITY ORDER OF INDICES
       Summary Of Survey Indices
Immediate Office (Administrator and Deputy
  Administrator), Staff Offices, and Other
   Category Percents

   54321
    Statistics
N  MeanStdDev    DK   MS
                         Satisfaction-Outcome

               Resource Allocation and Utilization

                     Supervisory Team Building

    Social Responsibility and Community Involvement

                         Personal Experiences

                   Work-Group Work Facilitation

               System Values, Vision and Mission

                Training and Career Development

                                Job Stability

                           Work Environment

                     Work-Group Team Building

       Quality Leadership and Commitment to Quality

  Organizational Fairness and Treatment of Employees

                     Goal Integration-Outcome

                                The Survey

        Supervisory Encouragement of Participation

                    Workplace Communications

                           Workforce Diversity

                   Supervisory Work Facilitation

                           Senior Management
                             139  315

                             136  307

                             133  323

                             105  311

                             139  319

                             133  3 20

                             134  3 06

                             139  299

                             125  324

                             136  339

                             137  319

                             124  2 95

                             136  280

                             133  299

                             114  293

                             127  290

                             139  283

                             134  296

                             135  296

                             128  2 86
         112

         107
        099

        099         3

        122     5    1

        108    31    3

        083

        107     5    1

        095     2    3

        085

        095

        070

        1 11

        098

        087

        102

        081

        1 17

        100

        073
1    13

1     2

2

2    13

1     2

2     4

6    19

5     7
1     3

5     6

-------

U.S. ERA'S OFFICE OF THE ADMINISTRATOR
 OFFICE OF THE ADMINISTRATOR
        BY KEY ENTITIES
FAVOR ABILITY ORDER OF INDICES
Summary Of Survey Indices
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other

Diversity Management

Performance Evaluation and Feedback

Decision-Making Practices

Job Transition

Reward and Recognition

Concern for People

Team Coordination

Communication Flow

Pay and Benefits

^ %Favorable [_ ") "/.Neither { ] "/..Unfavorable

^^^^EE^^^HI 23% | 44%

^^^^E^^^^^l 23% | 44%

^^^K&9HH 30% 40%

^^HEf^H^H 34% | 37%

^^^KE&^^^H 30% 39%

^^HBS^^^H 4o% 33%

^^H^^^^H 37% 36%

^^^^^^^^| 39% 35%

I321 71% | 23%

Category Percents
54321

12% 21% 23% 28% 16%

8% 24% 23% 23% 21%

6% 25% 30% 21% 19%

6% 24% 34% 26% 11%

10% 20% 30% 17% 22%

4% 23% 40% 17% 16%

9% 18% 37% 19% 17%

8% 18% 39% 19% 16%

1% 5% 71% 17% 6%

Statistics
N MeanStdDev DK MS

136 283 081 1 2

128 278 096 2 9

118 278 107 5 16

126 290 071 6 7

134 280 109 1 4

127 283 100 2 10

104 281 093 17 18

127 283 103 5 7

117 279 055 7 15


-------
\
 U.S. ERA'S OFFICE OF THE ADMINISTRATOR
OFFICE OF THE ADMINISTRATOR BY KEY
              ENTITIES

   Immediate Office (Administrator and
   Deputy Administrator), Staff Offices,
              and Other
       Summary Item Report

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                               OFFICE OF THE ADMINIS. nATOR
                                                                          BY KEY ENTITIES
                                                                     SURVEY ITEMS REPORT
           Your Career in AO
Immediate Office (Administrator and Deputy
  Administrator), Staff Offices, and Other
VoFavorable
                       "/.Neither
[	) %Unfavorable
  Category Percents

  54321
    Statistics
N  MeanStdDev   DK   MS
 1 I feel that I have equal and fair access to
   training and educational opportunities (e g . in-
   service training, workshops, tuition
   reimbursement, etc )
 2 I feel that I have equal and fair access to job
   development opportunities (e g , special
   assignments, task forces, committees, etc )


 3 I feel that the training and job development
   RESOURCES in this organization are adequate
   for getting the job done
 4 My future chances for promotion are good


 5 I believe I can satisfy my career goals
 6 I am willing to put in a great deal of effort
   beyond what is normally expected in order to
   help this organization be successful
 7 I am proud to tell others that I work for this
   organization
*8 I am concerned about the stability or future of
   my job
 9 I have sufficient freedom in deciding how to do
   my work
10 I feel free to speak my mind about work
   processes without fear of negative
   consequences toward me
11 I have enough information to do my job well
                                       12%
         20%
                         22%     F~	37%
23%  45%  12%  15%   5%
                                                            18%  35%  10%  23%  11%
                   7%  34%  22%  27%  10%
                                                            7%  24%  22%  18%  29%
                                                            18%  37%  18%  18%  10%
                                                            45%  46%   5%   1%  2%
                                                            28%  37%  22%   7%  7%
                                                            12%  25%  21%  31%  12%
                                                            28%  43%  11%  11%  7%
                                                            17%  28%  13%  28%  15%
                                                            21%  43%  12%  22%  2%
                                                                                         137   364   114
                                                                                         137   321   135     2
                                                134  301   113     4    1
                                                131  263   131     8
                                                                                                                                         135  3 36   124     3    1
                                                                                         138   430   082     1
                                                137  373   113     0    2
                                                130  292   123     6    3
                                                139  374   119     0
                                                                                         138   303   136     0    1
                                                136  358   111     0    3
                                                      Note Favorable and Unfavorable have been reversed

-------
* ** *
13E»
KMM£M U.S. ERA'S OFFICE OF THE ADMINISTRATOR ^^^^^^^^^^^^^^^H

Your Career in AO
Immediate Office (Administrator and Deputy
Administrator), Staff Offices, and Other
12 My job makes good use of my skills and abilities
13 My work gives me a feeling of personal
accomplishment
14 People within my team cooperate to get the job
done
15 I like the kind of work I do
16 I feel welcome and included in unofficial and/or
informal social interactions, including lunches,
breaks, or after-hours events
'17 Who you know is critical for one's career
advancement
1 8 Employees receive the training they need to
perform their jobs (for example, help from
supervisors, team leaders, or co-workers)
19 Family-related benefits are available to
employees in this organization (e g . parental
leave policies, on-site child care, sick care, flex-
place, etc )
20 Programs that help employees deal with work
and family responsibilities are provided in this
organization (o g , Work-life programs, support
groups, stress management courses)
21 Managers and supervisors allow employees to
take full advantage of organizational policies
which help employees to balance their work and
family/personal responsibilities
U %Favorable | | %Neither | | %Unfavorable

I^^^^^^^^EEE^^^^^^^^H 14% 28%
I 	
j^^^^^^^^^Bk^^^^^^^^^l 19% | 20%

{^^•^^^^^•ESZ^IH^HH^H 18% | 18%

{^••••••BEZSHI^I^rihrttaM 14% 1 10%

|j^^^^^^^B2*!^^^^^^^H 20% 27%

§E1 17% 78%
•
••^•IK^SHBH^B 23% | 31%

i^^^^^^^^^^^ESI^HH^^HI^IHIi 14% I 11%

•H^^^KE£^^HH^Hi 33% | ie%

jj^^^^^H^^^^^^^^^^H 23% 22%
* Note Favorable and Unfavorable have been reversed
OFFICE OF THE ADMINIS . ..ATOR
BY KEY ENTITIES
SURVEY ITEMS REPORT

Category Percents
54321
22% 37% 14% 14% 14%
20% 41% 19% 11% 9%
20% 45% 18% 12% 6%
30% 47% 14% 6% 4%
18% 35% 20% 20% 7%
42% 36% 17% 4% 2%
5% 40% 23% 24% 7%
23% 52% 14% 7% 4%
8% 40% 33% 11% 7%
14% 41% 23% 13% 9%
Statistics
N Mean StdOev DK MS
139 339 133 0
139 353 118 0
137 361 111 0 2
139 394 100 0
138 339 118 1
133 414 093 4 2
132 313 106 6 1
134 384 098 5
124 331 102 15
131 337 115 8

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                               OFFICE OF THE ADMINIS, ,
-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                         OFFICE OF THE ADMINIS.. .ATOR
                                                                  BY KEY ENTITIES
                                                              SURVEY ITEMS REPORT
          Your Career in AO
Immediate Office (Administrator and Deputy
  Administrator), Staff Offices, and Other
%Favorable
[   | %Neither
"/.Unfavorable
Category Percents

54321
    Statistics

N MeanStdDev   DK   MS
31  In your responses to SECTION 1, please
   provide us, in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace or your
   "organization," what was the BASIS FOR YOUR
   RESPONSES' (Select ONE OR MORE)
                           81%
                                                      1%  1%  17%  68% 13%
                                                                               139   208  063
                                               * Note Favorable and Unfavorable have been reversed

-------
of*
          *
          o
          T
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS, ,
-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIb.. vATOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
 Immediate Office (Administrator and Deputy
   Administrator), Staff Offices, and Other
  Category Percents

  54321
     Statistics
 N  MeanStdDev    DK   MS
 43 This organization is very open and
    accommodating to varying religious
    perspectives and groups


 '44 This organization would benefit from having
    more diversity (i e , age, background, culture,
    experience, gender, language, race, sexual
    orientation, etc ) at the senior management
    levels
 '45 Minorities perceive a "limit" or "glass ceiling" in
    their career advancement
 *46 Persons with Disabilities perceive a "limit" or
    "glass ceiling" in their career advancement
 '47 Women employees perceive a "limit" or "glass
    ceiling" in their career advancement
 *48 White male employees perceive a "limit" or
    "glass ceiling" in their career advancement
 '49 Older employees perceive a "limit" or "glass
    ceiling" in their career advancement
 50 Regardless of their many differences, the
    people in this organization work well together
    with little conflict
 51 Diversity (i e , age, background, culture,
    experience, gender, language, race, sexual
    orientation, etc ) is valued in this organization
 52 Training directed at "diversity management" is
    needed at all levels in this organization
19%  35%  37%  7%  2%
22%  39%  30%  6%  2%
29%  34%  24%  8%  5%
11%  23%  46%  13%  6%
10%  30%  26%  24%  9%
     13%  21%  26%  30%
16%  24%  39%  17%  5%
     46%  22%  16%  7%
10%  30%  33%  15%  13%
35%  34%  19%  10%  2%
                              100   362  094    36    3
129   373   096     7    3
                              113   373   113    23    3
                               82   320   101    54    3
                              107   307   115    27    5
106   245   130    30    3
                              102   328   108    34    3
134   331   108     2    3
126   309   116     10    3
                              133   390   107     4    2
                                                       * Note Favorable and Unfavorable have been reversed

-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                  OFFICE OF THE ADMINIS. .
-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                            OFFICE OF THE ADMINIS. .*ATOR
                                                                      BY KEY ENTITIES
                                                                  SURVEY ITEMS REPORT
Workforce Diversity and Diversity Management
 Immediate Office (Administrator and Deputy
   Administrator), Staff Offices, and Other
%Favorable
%Neilher
                                           %Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev    DK  MS
 62 In SECTION 2, we had, again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 2 of the survey That
    is, I answered my questions such  that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)


 63 In your responses to SECTION 2, please
    provide us, in general, the BASIS  FOR YOUR
    RESPONSES regarding your workplace or your
    'organization" That is, when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
                             17%
                      32%
                                                         30%  21%  17%  28%  4%
                                                                                    138   345  128
                                                                                                     0    1
   22%
                               72%
                                                         3%   4%  22%  60%  12%
                                                                                    138   226  082
                                                   * Note Favorable and Unfavorable have been reversed

-------
                                                                                                                 OFFICE OF THE ADMINIS, ,
-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                         OFFICE  OF THE ADMINIb.. JXTOR
                                                    BY KEY ENTITIES
                                               SURVEY ITEMS REPORT
      Your Work Place Experiences
Immediate Office (Administrator and Deputy
  Administrator), Staff Offices, and Other
%Favorable
 ] %Neither           [   | %Unfavorable
Category Percents

54321
    Statistics

N  MeanSldDev    DK  MS
74 In comparison with people in similar jobs with
   other Federal agencies, I feel my BENEFITS
   are
75 To what extent do YOU produce the AMOUNT
   of work that is expected of you7
76 To what extent are YOU EFFICIENT in doing
   the work that is expected of you?
77 To what extent do YOU produce work that is
   high in QUALITY'
78 To what extent does YOUR TEAM produce the
   AMOUNT of work thai is expected of if
79 To what extent is YOUR TEAM EFFICIENT in
   doing the work that is expected of if
80 To what extent is YOUR TEAM'S WORK high in
   quality''


81 How satisfied are you with your involvement in
   decisions that affect your work7
82 How satisfied are you with the recognition you
   get for the work you do7
83 Overall, how satisfied are you with the process
   used to evaluate your performance7
84 Overall, how satisfied are you with your
   supervisor (or the person to whom you REPORT
   DIRECTLY AND IS RESPONSIBLE FOR YOUR
   PERFORMANCE EVALUATION)7
80%
                              14%
                                                          0%   5%  80% 12%   2%
                                     50%  47%  4%   0%   0%
                                     42%  50%  8%
                                     46%  49%  5%   0%   1%
                                     28%  52%  17%   2%   2%
                                     22%  49%  24%   3%   2%
                                     25%  53%  16%   4%   2%
                                      15%  32%  21%  19%  14%
                                      12%  30%  17%  22%  18%
                                      10%  32%  17%  22%  19%
                                      22%  35%  12%  15%  16%
                          122   288  051    16    1
                                                                  135  446   057     2    2
                                                                                      137   434   062    0    2
                                                                  138  438   065     0    1
                                                                  132  402   085     5    2
                                                                  134  385   087     4    1
                                                                                      135   396   087    3    1
                                                                                      139   316   128    0
                                                                                      139   296   132    0
                                                                                      135   293   131     4
                                                                                      138   333   139    1
                                                   ' Note Favorable and Unfavorable have been reversed

-------
SB*
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                            OFFICE OF THE ADMINIS. rcATOR
                                                                      BY KEY ENTITIES
                                                                  SURVEY ITEMS REPORT
       Your Work Place Experiences
 Immediate Office (Administrator and Deputy
   Administrator), Staff Offices, and Other
                                           %Unfavorable
 Category Percents

 54321
    Statistics
N  MeanStdDev    DK  MS
 85 Overall, how satisfied are you with your job9
 86 Considering your skills and the effort you put
   into your work, how satisfied are you with your
   pay'
 87 Considering everything, how would you rale
    your overall satisfaction with this organization at
    the present time''


88a In SECTION 3, we had, again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 3 of the survey. That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to  (Select ONE OR
    MORE)
88b In your responses to SECTION 3, please
    provide us, in general, the BASIS FOR YOUR
    RESPONSES regarding your workplace or your
    "organization" That is, when you answered
    questions about your workplace or your
    "organization", what was the BASIS FOR YOUR
    RESPONSES' (Select ONE OR MORE)
17%
                             79%
                                                        14%  48% 19%  10%  9%
                                                        14%  28% 17%  27% 13%
                                                         9%  41% 21%  17% 12%
                                                        20%  10% 31%  32%  7%
2%  2% 17%  59% 20%
                           138   346   114     0    1
                           139   304   129     0
                           138   318   117     1
                           138   306   122
                                                                                    138   207   081
                                                   * Note Favorable and Unfavorable have been reversed

-------
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                               OFFICE OF THE ADMINIS • KATOR
                                                                         BY KEY ENTITIES
                                                                     SURVEY ITEMS REPORT
     Communications and Leadership
Immediate Office (Administrator and Deputy
   Administrator), Staff Offices, and Other
%Favorable         [_ j %Neither           |~  ] "/.Unfavorable
 Category Percents

 54321
     Statistics

 N  MeanStdDev   DK   MS
 89 Supervisors and Managers openly communicate
   about this organization's conditions and choices
   it faces
 90 Staff opinions are taken seriously and acted
   upon
 91 Employees are kept well informed on all issues
   affecting their job
'92 If you are not in "the grapevine" in this
   organization, you don't what's going on


 93 Team Leaders serve an important role in
   coordinating, facilitating, and guiding this
   organization's work efforts and projects
 94 How adequate is the information your team gets
   about what is going on in other Offices''
 95 To what extent does this organization tell your
   team what it needs to know to do the best
   possible job'
 96 How receptive are people ABOVE YOUR
   SUPERVISOR to ideas and suggestions coming
   from your team'
 97 When it is necessary for decisions to be made
   that affect your team, to what extent does your
   supervisor provide the members of your team
   with information about the decisions in advance
   BEFORE final decisions are made?
            	       41%	|         32%
                                            35%
                                                           11%  26% 17%  27%  19%
                                                            6%  30% 21%  23%  20%
                                                            9%  24% 21%  30%  16%
                                                           20%  34% 20%  20%   5%
                                                            6%  38% 26%  21%
                                                            6%  14% 41%  20%  19%
                                                           10%  20% 35%  22%  13%
8%  20%  41% 15%  17%
5%  26%  33% 16%  19%
                            135   283  131     4
                                                                                        138   280   123     1
                                                                                        137   280   123     2
                            132   344  118     7
                            126   313  109    10    3
                            129   269  112    10
                            129   292  116    10
                            103   288  115    34    2
129   282  118     9    1
                                                     * Note Favorable and Unfavorable have been reversed

-------
V
            U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                      OFFICE OF THE ADMINIb, ,
-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS.. vATOR
              BY KEY ENTITIES
          SURVEY ITEMS REPORT
     Communications and Leadership
Immediate Office (Administrator and Deputy
  Administrator), Staff Offices, and Other
                                                      * Note Favorable and Unfavorable have been reversed
                                                                                                              Category Percents

                                                                                                              54321
                                  Statistics

                              N  MeanStdDev    DK  MS
 108 How much do PERSONS IN YOUR TEAM
     maintain high standards of performance9


 109 To what extent do PERSONS IN YOUR TEAM
     provide the information or help you need so that
     you can plan work ahead of time7
 110 To what extent do different Offices plan together
     and coordinate their efforts7
 111  To what extent does your Office receive
     cooperation and assistance from other divisions?
 112 How are problems BETWEEN Offices resolved7
113a My Supervisor takes the time to learn about my
     career goals, aspirations, and plans
113b My Supervisor gives me helpful feedback about
     my job performance
113c My Supervisor makes it clear that the work I do
     is important
113d My Supervisor treats me with dignity and
     respect
113e My Supervisor has INITIATED two or more
     conversations with me during the year on my
     career development and/or my individual
     development plan
 113f My Supervisor allows me to do my work and
     does not "micro-manage" nor "excessively over-
     supervise" my work
19%  39%  29%   8%  6%
10%  32%  36%  14%
 1%  11%  37%  23%  27%
 4%  21%  44%  18%  14%
                                                                                                            25% 21%  31%  14%
15%  33%  13%  20%  20%
14%  38%  13%  16%  19%
22% 42%  12%  10%  13%
29%  39%   7%  14%  10%
14%  29%  13%  21%  23%
31%  36%  12%  11%  11%
                                                                                                                                       135  356   107     3    1
                             133  3 20   107     5    1
                             99  235   103    39    1
                             107  282   104    29    3
                                                                                                                                         87  3 39   1 26    52
                             135  302   139     0    4
                             137  312   136     1    1
                                                                                                                                       137  350   130     0    2
                             138  362   131     0    1
                             134  290   141     2    3
                             138  365   132     0    1

-------
           \
            UJ
            O
            T
              U.S. EPA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS, .xATOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
       Communications and Leadership
  Immediate Office (Administrator and Deputy
     Administrator), Staff Offices, and Other
  Category Percents

  54321
     Statistics
 N  MeanStdDev    DK  MS
 113g My Supervisor does more than "going through
     the motions" and "ticking off a checklist" when it
     comes to the required elements of my
     performance evaluation
 114a Supervisors provide fair and accurate ratings of
     employee's performance
 114b Supervisors provide employees with ongoing
     constructive suggestions to improve their job
     performance
"114c Employees who are well-liked get better
     evaluations, even if they are not high performers
*114d Managers and supervisors show FAVORITISM
     in their rewards and recognition efforts
 114e EPA's "Pass/Fail" performance evaluation
     system provides accurate and useful
     evaluations of employee's performance


 1141 Overall, how good a job do you feel is being
     done by your Supervisor7
  115 How friendly and easy to approach is your
     Supervisor''
  116 When you talk with your Supervisor, to what
     extent does he/she pay attention to what you
     are saying7
  117 How much does your Supervisor encourage
     people to give their best efforts7
  118 To what extent does your Supervisor maintain
     high standards of performance within your team'
15%  33%  19%  17%  16%
13%  35% 22%  17%  13%
     29% 31%  18%  14%
25%  28%  16%  22%   9%
30%  27% 16%  15%  12%
 3%  9% 21%  30%  36%
22%  24% 27% 10%  16%
27%  32% 22%  9%  10%
24%  27% 33%  9%   7%
26%  32%  22%  7%  13%
25%  33%  24%  8%  10%
128   313  132     8    3
121   318  124    16    2
                             130  301   117     7    2
114   339  131    24    1
116   348   137    22    1
127   213   111     9    3
135   327   134     3    1
136   359   124     1    2
135   351   116     2    2
134   351   130     3    2
                             135  3 56   123    3    1
                                                         Note Favorable and Unfavorable have been reversed

-------
         \
          o

             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS, .JVTOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
      Communications and Leadership
 Immediate Office (Administrator and Deputy
   Administrator), Staff Offices, and Other
  Category Percents

  54321
     Statistics
 N  MeanStdDev    DK  MS
119 To what extent does your Supervisor provide
    help, training, and guidance so that you can
    improve your performance''
120 To what extent does your Supervisor provide the
    help you need so that you can schedule work
    ahead of time''
121 To what extent does your Supervisor offer new
    ideas for solving job-related problems''
122 Senior Management gives employees a clear
    picture of the direction in which this organization
    is headed
123 Senior Management is doing the things
    necessary to keep this organization competitive
    with similar government organizations
124 I can trust what Senior Management tells me
125 Senior Management demonstrates that
    employees are important to the success of this
    organization
126 Senior Management is visible and active in this
    organization
127 In SECTION 4, we had, again, asked you
    questions about "this organization" Please
    indicate below the "perspective" that you had
    when you were responding about "this
    organization" in SECTION 4 of the survey That
    is, I answered my questions such that "THIS
    ORGANIZATION" refers to (Select ONE OR
    MORE)
12%  22% 33%  19%  15%




10%  23% 31%  21%  16%




13%  23% 32%  18%  15%



10%  24% 24%  22%  20%




 9%  26% 31%  14%  20%




 9%  22% 33%  18%  17%


10%  26% 32%  17%  15%




 7%  24% 29%  22%  17%



33%  15% 20%  28%   4%
134   297  122     4    1




133   289  121     5    1




136   300  123     2    1



124   281  128    11    4




105   2 89  1 24    31    3




121   288  121    15    3


126   298  120     9    4




123   283  119    12    4



137   345  131     0    2
                                                      * Note Favorable and Unfavorable have been reversed

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                         OFFICE OF THE ADMINIS i KATOR
                                                                   BY KEY ENTITIES
                                                               SURVEY ITEMS REPORT
     Communications and Leadership
 Immediate Office (Administrator and Deputy
   Administrator). Staff Offices, and Other
%Favorable
[	] %Neilher
                                         "/.Unfavorable
Category Percents

54321
    Statistics

N  MeanSldDev   OK  MS
128 In your responses to SECTION 4, please
   provide us, in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace or your
   "organization", what was the BASIS FOR YOUR
   RESPONSES' (Select ONE OR MORE)
 20%
            75%
                                                      4%   1% 20%  64%  11%
                        137   223   080
                                                 ' Note Favorable and Unfavorable have been reversed

-------
              U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                                 OFFICE OF THE ADMINIS, ,
-------
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
    OFFICE OF THE ADMINIS i rcATOR
               BY KEY ENTITIES
          SURVEY ITEMS REPORT
           AO as a Place to Work
  Immediate Office (Administrator and Deputy
    Administrator), Staff Offices, and Other
  Category Percents

  54321
     Statistics
 N  MeanStdDev    DK   MS
'140 To what extent are there times on your job when
    one person wants you to do one thing and
    someone else wants you to do something
    different?
 141 People at all levels of an organization usually
    have know-how that could be of use to decision
    makers To what extent is information widely
    shared in  this organization so that those who
    make decisions have access to such
    knowledge9
 142  I am familiar with the vision, values, mission,
     and goals for AO
 143 I have a clear enough picture of the direction in
    which AO is headed
 144 I understand how the work expected of me
    relates to the goals and objectives of AO
 145 AO provides a work environment conducive for
    ethical behavior, legal compliance and
    professional integrity
 146 AO's values concerning quality have been
    communicated clearly to me
 147  Employees are rewarded for providing high
     quality products and services
 148 Services and work processes are designed to
    meet customer needs and expectations
 149 There is a strong emphasis on customer service
    in this organization
10%  18%  26% 24%  22%
 6%  26%  28% 25%  15%
 6%  34%  27%  21%  12%
 5%  22%  26%  32%  15%
14%  36%  23%  17%  11%
16%  37%  30%   7%  11%
 8%  27%  32% 23%  11%
 8%  31%  25% 18%  18%
12%  37%  31% 12%   9%
19%  42%  22%  9%   7%
137   270   127     1    1
121   283   115    15    3
                             131   302   114     6    2
130   268  112     7    2
132   324  121     5    2
122   339  116    15    2
131   298  111     6    2
128   293  124     9    2
                             117  332   110    18    4
129   357   112     8    2
                                                       * Note Favorable and Unfavorable have been reversed

-------
*
               U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                             OFFICE OF THE ADMINIS.. .ATOR
                                                        BY KEY ENTITIES
                                                   SURVEY ITEMS REPORT
             AO as a Place to Work
   Immediate Office (Administrator and Deputy
     Administrator). Staff Offices, and Other
%Favorable
Q %Neilher           |   | "/.Unfavorable
Category Percents
54321
    Statistics
N  MeanStdDev   DK   MS
  150 A good working relationship exists between
      Contractors and AO employees
  151 Managers are fair in recognizing personal and
      team accomplishments
  152 Work rules and policies are applied consistently
      where I work
  153 Corrective actions are taken when employees
      do not meet performance standards
  154 Management at all levels does a good job with
      disciplining problem employees.


  155 The promotions system is fair
  156 I have a clear understanding of the human
      resources policies and practices (attendance,
      sick leave, benefits, etc ) that affect me
  157 Employees are supported for voluntary, outside-
      of-work community activities which are
      consistent with our mission
  158 Managers and supervisors are receptive to
      change (e g , new ways of doing work.
      structuring the organization)


  159 Members of my office are receptive to change
      (e g , new ways of doing work, structuring the
      organization)


  160 I am receptive to change (e g , new ways of
      doing work, structuring the organization)
                                    9%
          27%       [	29%
                                                             9%  46% 36%   4%   5%
                                          7%  33%  20%  20%  20%
                                         10%  26%  22%  24%  18%
                                          2%  24%  22%  30%  23%
                                          0%  10%  19%  38%  33%
                                          2%  19%  23%  27%  29%
                                         20%  62%  11%   3%   4%
                                          5%  39%  30%  16%  10%
                                          5%  27%  31%  17%  20%
                                                             8%  36%  27%  21%   8%
                                          22%  65%  11%   1%   0%
                            85  352   089    50    4
                                                                                         123  286   126    13    3
                                                                                         128  286   127     7    4
                                                                       111   253  1 14    26    2
                                                                                         104   206   095   33    2
                                                                                         126  237   114     11    2
                                                                                         135  392   087    2    2
                                                                                         105  311   108    31    3
                                                                                         122  280   118    15    2
                           132  314   110    5    2
                                                                                         135  408   062    2    2
                                                        * Note Favorable and Unfavorable have been reversed

-------
          \
             U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                 OFFICE OF THE ADMINIS • .vATOR
                            BY KEY ENTITIES
                       SURVEY ITEMS REPORT
           AO as a Place to Work
  Immediate Office (Administrator and Deputy
    Administrator), Staff Offices, and Other
"/.Unfavorable
Category Percents

54321
    Statistics

N  MeanStdDev    DK  MS
 161  I feel encouraged to come up with new and
     better ways of doing things
 162 Employees have the appropriate supplies,
    materials, and equipment to perform their jobs
    well
 163 I have enough time to do what is expected of
     me
 164 Where I work, we have enough people to get
    the work done
165a Noise


165b Temperature


165c Lighting


165d Cleanliness


165e. Security


165f Safety


165g Health Conditions
 166 In SECTION 5, we had. again, asked you
     questions about "AO" or "this organization".
     Please indicate below the "perspective" that you
     had when you were responding about "AO" or
     "this organization" in SECTION 5 of the survey
     That is, I answered my questions such that "AO"
     or "THIS ORGANIZATION" refers to (Select
     ONE OR MORE).
              10%  41%  21% 20%   7%
              12%  47%  19% 13%   9%
              7%  45%  18% 18%  13%
              8%  27%  13% 25%  26%
              11%  14%  43% 21%  10%
              7%  19%  51% 18%
              13%  29%  48% 10%   0%
              23%  32%  39%  5%   1%
              17%  27%  46%  7%   2%
              20%  26%  48%  5%   1%
              16%  25%  52%  6%   1%
              28%  20%  23% 25%   3%
                          135   329  111     1
                                          135  340   113     2    2
                          136   317  118    0    3
                          136   265  134     1    2
                          136   294  110     1    2
                                          136  307   092     1    2
                          136   345  085     1    2
                          136   371   090     1    2
                          135   350  094     2    2
                                          135  359   089     2    2
                          130   350  086     6    3
                          137   3 47  1 23     0    2
                                                     * Note Favorable and Unfavorable have been reversed

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
                                                         OFFICE OF THE ADMINIS. .ATOR
                                                                   BY KEY ENTITIES
                                                               SURVEY ITEMS REPORT
         AO as a Place to Work
 Immediate Office (Administrator and Deputy
   Administrator), Staff Offices, and Other
%Favorable
                    %Neilher
|   | %Unfavorable
Category Percents

54321
    Statistics
N MeanStdDev   DK  MS
167 In your responses to SECTION 5, please
   provide us, in general, the BASIS FOR YOUR
   RESPONSES regarding your workplace or your
   "organization" That is, when you answered
   questions about your workplace of your
   "organization", what was the BASIS FOR YOUR
   RESPONSES' (Select ONE OR MORE)
   19%
                              72%
                 5%   4% 19% 63%  9%
                        137   232   089
                                                * Note Favorable and Unfavorable have been reversed

-------
           U.S. ERA'S OFFICE OF THE ADMINISTRATOR
   OFFICE OF THE ADMINIb, ,
-------