United States
Environmental Protection
Agency
Information Resources
Management
(PM-211D)
Issue Number 7
Jury 1991
&EPA INFO ACCESS
Library Network Communications
Plotting a Course for the '90s
by Jonda Byrd
It is time for the EPA Library Network to look ahead into
the 90s and plan where we go from here. We have laid a firm
foundation with our past strategies and our network
infrastructure but we need to look beyond these to decide
where we want to be in 5 years. Clearly, the goals and
objectives of the EPA will play a major part in this
determination as we will always align our goals with them.
Through partnerships with program offices, we have an
opportunity as information providers to establish new services
and products that will assist the EPA in meeting these goals.
We need to implement the latest information science technol-
ogy such as CD-Roms, online catalogs and library systems
on the LANs and be available as consultants to the programs
in the development of their information systems.
In talking to the EPA Librarians around the network, I am
constantly aware of the vast knowledge and expertise in
identifying and searching databases. Ourinputinthe planning
and development stage can be a valuable source of information
in the design of user interfaces and in the plans for dissemi-
nating the final product.
We need to look at collection development to insure that
the needs of our clients are being met. We need to utilize our
resources to the fullest, sharing information in products such
as the EPA Journal Holdings List, OCLC, and the Online
Library System (OLS), making sure that the even the small
collections are entered into these systems and are
accessible. And of course we must make our clients aware
of our collections, services and expertise through marketing
and outreach activities.
As we plan for the future, I am looking forward to working
with the network in implementing new services and products,
developing strategies, investigating new technologies and
sharing the knowledge arid expertise of the EPA Librarians.
Publications Clearinghouse:
An Interview with William J. Bailey,
Deputy Director, Office of Administration and
Resources Management (OARM)-Cincinnati.
Q We are hearing rumors about a Publications
Clearinghouse inCincinnati. Can you tell us about it?
A Actually, OARM-Cincinnati has operated a central
forms and publications distribution center for most of the
Agency since the early 80's. Bill Henderson, OARM
Director, wanted to modernize the operations and improve
the level of client services. He talked with quite a few
attendees at the last Library Conference in Cincinnati and
many of the clients who use this service. He received
many good ideas on how to upgrade for the 90's. Bill put
together a full time OARM project team to work on this
initiative. The team has visited numerous distribution
centers around the country, operated by other Federal
agencies, in order to get more ideas on how to improve
the operation.
During this same timef rame the problems of printing and
distrfoutingEPApublications to NTISandGPO depository
libraries became a hot issue in the Agency. It became
apparent that others in the Agency were also working on
different phases of the overall process that creates and
distributes publications in EPA. For example, Daiva Balkus
and Brigid Rapp, Office of Information Resources
Management (OIRM), were working on the PICs and the
larger issue of public access to EPA printed information.
Charles Osolin and Miles Allen, Office of Communica-
tions and Public Affairs (OCPA), were working to create
a master inventory and catalog of Agency publications.
The decentralized nature of the whole process of creating
and disseminating printed information outside of EPA
Continued on page 2
Seepages 4 and 5 fora special centerfold on space planning. Also Included in this Issue are library
space planning experiences in Regions 1 and 7 (seepage 6), and at the Public Information Center
(see page 3). We would like to publish other space planning experiences in Mure issues of
INFOACCESS. If you have information to share, please contact Mary Hoffman at FTS 475-7762
or Email EPA30360.
-------
Clearinghouse from page i
made this a formidable undertaking for
all. Somewhere along the line, OARM-
Cincinnati, the Office of the
Administrator, OIRM andOCPAformed
a confederation to assess this problem
on an Agency-wide basis and to create
a plan for the future. The Publications
Clearinghouse is the outgrowth of their
efforts.
Q What is the goal/mission of the
Publications Clearinghouse?
A In the late 80's Calvin Lawrence,
Director, Center for Environmental
Research Information (CERI) and his
staff worked with OARM to develop an
automated inventory and ordering
system for Office of Research and
Development (ORD) publications. This
system was the backbone of the
Cincinnati publications distribution
operation for the Agency, but its full
capacity wasn't being utilized.
OARM demonstrated this system to
OIRM and OCPA and it was agreed
that the system was substantially
INFOACCESS is produced by
the Information Access Branch
of the Information Manage-
ment and Services Division,
Washington, DC
Staff
Mary Hoffman, LABAT-
ANDERSON Incorporated
Please send your comments
and suggestions to:
Mary Hoffman, Network
Coordinator (PM211A)
EPA Headquarters Library
401M Street, SW
Washington, DC 20460
FTS 475-7762 /// EPA30360
capable (with some added bells and
whistles) of becoming the master
inventory and cataloging system that
OCPA needed. It also was able to
serve as a centralized ordering network
for PIC's regions, EPA libraries, and
program offices.
While this is still in the early stages and
is being piloted at the Washington
PIC, the system creates a network
within EPA where publications can be
printed and stored in one central
location but orders to ship publications
can be entered by anyone on the
network. For example, a PIC can
maintain a minimum inventory (saving
valuable space) but can have access
to the entire agency inventory of
publications. The PIC can search the
system and then enter an order for a
publication directly into the system.
The Cincinnati Clearinghouse will
receive the order immediately and
react to the shipping directions.
We would envision the EPA libraries
and program offices finding this
network to be a valuable tool to
enhance their ability to manage public
access to EPA printed materials. It will
certainly minimize the search time
and response time forgetting printed
materials in the public's hands.
So the mission of the Cincinnati
Clearinghouse is to maintain the
inventory system, the inventory, and
the network to access the inventory
from any point in the Agency.
Q This sounds good, but will it work?
A Yes, it's not as futuristic as it may
sound. CERI has been using this
system for several years and it has
been tested from various locations
around EPA. The system definitely
works and the bugs have been worked
out over the last several years.
The potential value of the system and
its network, though, is a function of
how well we can get all the EPA players
to buy into the network. This network
Cf>n permit Agency consolidation of
pnnted materials without interfering
with a program's management and
control over its own publications. I
fact, the network is a tool for programs
to better-manage theirown inventories
and public access to printed
information, tt will also give the Agency
the ability to catalog the universe of
Agency publications available to the
public. Many programs in EPA are
already part of this system. We'd like
to get the entire Agency on the system.
Only then will the full potential be
utilized.
Q What are the next steps?
A OARM, OIRM, and OCPA will
continue to work together to further
define and develop the framework to
implement the Clearinghouse
operation throughout EPA.
There are still many nuts and bolts
issues to work on and we will be
reaching out to the various stake-
holders in EPA to help us to refine this
program. There are issue such as a
common Agency publications
numbering system; and the Agency
master catalog/inventory that will
require all the players to meet and
arrive on a consensus approval.
By late summer we will be setting up
meetings and will invite all the key
players in the Agency to join us in
addressing these common concerns
and issues. These are issues that we
as an Agency need to address and
manage in order to meet the public
access demands for printed materials
in the '90s.
The interview with William Bailey
was conducted by Jonda Byrd,
IMSD, for INFOACCESS. For
additional information about the
Publications Clearinghouse
contact Jonda at FTS 684-7183.
Jonda is also interested in your
comments and suggestions about
the Clearinghouse. If you have
comments, call her at the number
listed above, or send a message
to her Email box: J.Byrd/
EPA3141.+
INFOACCESS
JULY 1991
-------
Planning a New Public Information Center (PIC)
The Public Information Center's move to new space provides a good example of the space planning and
design process. The planning team for the project systematically worked through the process, defining
priorities, negotiating a budget, and most importantly, communicating and cooperating with several
administrative offices within the Agency. Mary Hoffman conducted an informal interview with Deborah
Ross, Manager of the National Public Access Program, and Kevin Rosseel, Director of PIC. Their
conversation is summarized in the following article.
Program involvment, automation and
of the Headquarters facility to locate work efficiency. IMSD plans to further
space that could be accessed by the automate the work environment,
public. Access from the streel level including referral and publication
corresponds to the PIC's new strategy
of providing easy access to
environmental information.
The Information Management
and Services Division (IMSD) is
committed to public access to
environmental information. A visible
illustration of this commitment is the
planned relocation of the Public
Information Center (PIC) to street
level space at Headquarters allowing
much better visibility and access. The
move is tentatively scheduled for
FalH99l.
PIC's focus has always been
public access, and the concept has
become increasingly important to the
Agency as a whole. PIC is a valuable
source of non-technical Agency
information. It also provides referrals
for technical information when
appropriate. IMSD is confident that
the new location, enhanced visibility,
and increased public environmental
services and information will result in
significant increases in public access.
A new strategy for PIC is being
dratted to take advantage of the new
space. The space has been planned
with an eye on new and expanded
functions. In other words, the plans
will reshape PIC's physical and
philosophical layout. PIC staff is
always searching for more non-
technical titles to add to PIC's
inventory, and they would like to
expand their role of soliciting and dis-
seminating appropriate non- techni-
cal titles from all EPA programs.
Plans for the new PIC space
support the Agency's public access
program by providing study carrels,
audiovisual equipment, topic-oriented
or program specific displays, online
and CD-ROM access, and a small
auditorium. IMSD conducted a serach
tracking processes.
Personnel from a number of
offices participated in planning for the
new space, including staff from IMSD
and PIC, PCMD, Facilities, Telecom-
munications, Audiovisual, architects
planning the Agency's new
Headquarters building, and others. The
cooperative effort represents a model
"total quality management" (TQM)
project.
The new PIC
reflects
the increased
emphasis on
public access.
The blueprints for the new space
provide a large public area which will
include a reception desk, study
carrels, anddisplays. In addition, there
is a 25-30 seat auditorium adjacent to
the public area. There will be 60%
more shelving space for publications.
PIC will continue its close coordination
with the EPA Publications Clearing-
house in Cincinnati to manage the bulk
of its inventory and large publication
requests.
The planning process is precipi-
tating discussion about several related
issues such as telecommunications,
PIC is hoping to participate in the
Agency's new Green Lights Program,
which encourages industry to introduce
new energy-efficient lighting. The
Program is part of the Agency's
general pollution prevention effort.
In the new PIC there will be
increased shelf space for newly
identified publications. In addition PIC
will continue to assist program offices
in their efforts to educate the public
about environmental issues. The
auditorium and special displays will
assist in this effort, and improve PIC's
visibility with EPA staff. Interactive
video displays about the Agency are
planned for the public area of PIC.
The IMSD staff would like to
rename PIC in light of its new and
improved visibility. If you have any
inspirations about a new name for PIC,
please share them with Deborah Ross,
at FTS 475-7705, or Kevin Rosseel at
FTS 475-7751. They are also
interested in any ideas you may have
for displays or topics forthe new PIO
In future issues of
INFOACCESS:
August
Proceedings of the Records |
Management Conference
September
EPA/NOAA CD-ROM
INFOACCESS
-------
Spaced Out?
Need Some Help?
One of the most important work-
place issues is the relationship between
people and their physical environment
orwork space. In libraries the physical
environment must include "user-
friendly space;" space that is designed
for optimum user convenience as well
as maximum staff work efficiency.
Because there is a constant drive
to improve collections and expand
services, libraries tend to outgrow their
facilities. Some libraries face the issue
of space redesign or moving more
often than others. Most libraries are
challenged by the desire to adopt new
computer-based services and integrate
them with traditional services. The
following are some of the most
common reasons for the redesign of
space:
A Growth in the user population.
A Growth in the collection(s).
A Desire to unite collections in split
locations.
A Multiple or confusing patron
access points.
A Implementation of new
technology.
A Space "reclaimed" by
organization for other uses.
A New facility.
No matter what the reason for the
change, planning is key to the efficient
use of space. In many cases the staff
does not need and can not afford to
hire a design expert or consultant to do
the planning. Common sense,
practical consideration of library func-
tions, and creative thinking can be
provided by the library staff.
Space planning involves compro-
mises between the requirements of
users and the requirements of the
library staff. Staff should consider the
use of library statistics to analyze
library use when making decisions
about compromises.
Continued on page 5
The following checklist outlines key issues you will need to consider when
redesigning existing space or planning for new space.
/ Light - Is there adequate lighting in the stacks, study areas, staff, and
service areas? Are computer terminals or microform readers affected by glare
from the windows?
/ Noise - Are the study areas located in low-noise areas? How much
noise and distraction will be generated by the flow of traffic?
S Temperature - Is a moderate temperature maintained in all weather?
/ Ventilation - Is there a good supply of fresh air?
/ User Access to Materials - Do users have easy access to the library
catalog, indexes and various parts of the collection(s)?
/ Signs - Are signs for the collections and service areas clear and legible?
/ Staff Work Areas - Does the staff have adequate space to work
efficiently? Are personal work spaces separated from service areas?
/Equipment- Is there room around photocopiers and printers for routine
maintenance such as adding paper, toner, etc. ? Is user-operated equipment
within line of sight of appropriate staff members?
/ Furniture - is it functional? coordinated? Does it fit the space?
/ Electricity, Telecommunications, Computer Links -Are there
enough outlets and connections convenient to equipment in staff and service
areas? Any special terminal or workstation considerations?
/ Floor size - Are there adequate aisles in the stacks, through study areas
and service areas? Are you efficiently using all available space?
/ Traffic Patterns - Do the aisles and walkways connect collections
and service areas in a logical layout? Are there straight paths from the staff
areas to the service areas and collections?
/ Security - Do you have any materials that need special protection? Do
you need to plan space that is "off limits" to users?
/ Collection Arrangement - Are the collections located in a consistent
manner? Are similar collections adjacent or contiguous? Can any collections
be integrated?
/ Floor weight-bearing capacity - Do book stacks have to be placed
in certain areas because of their weight? •
JNFOACCESS
JULY 1991
-------
The Planning Process
The process of planning or rede-
signing space does not have to be a
traumatic experience for library staff,
but their support and cooperation are
essential. Following are some basic
guidelines for space planning:
A List the goals to be accom-
plished by the design/redesign of the
space. Take advantage of the changes
to improve library operations and
services.
A Schedule working sessions
with staff to identify issues and brain-
storm solutions. Ask staff to do time
budgets and/or behavioral diaries.
A Assess existing needs. A
working plan can be developed only
when needs are understood.
Calculate variables such as the amount
of available space and how it is being
used, how full the shelves are, and the
use of tables versus study carrels. The
results of the assessment can be used
as a baseline for projecting future needs
and measuring the effects of facility
changes for the years ahead.
A Project future needs. Estimate
collection growth and consider options
forthe control of future growth, i.e. new
purchases in microform; no duplicate
hardcopy subscriptions held on shelf,
cooperative acquisitions, and different
shelving configurations,such as
movable or compressed shelving.
A Develop scale drawings of
existing interior space. Sketch layout
alternatives on graph paper or cut out
shapes of furniture and equipment and
try different floor plan arrangements.
A Review plans with staff, then
revise if necessary. The input of the
staff is extremely important in the
planning process.
A Develop plan outlining the
action items implementing the
changes.
Final Thoughts
Good library space planning rec-
ognizes how people use the library.
The planning team should try to
determine the most efficient way to
use the library, and develop a design
based on that information. The nov-
ice or casual library user should be
able to approach and recognize ser-
vice areas and easily locate library
resources. It is important that plans
avoid excessive walking distances
and confusing arrangements; keep
clutter to a minimum.
Library staff should plan for
"sufficient reading and printing
equipment that is properly and
promptly serviced." Staff members
must be trained to use equipment and
be committed to service. If the equip-
ment can not be placed in line of sight
of library staff, there must be clear
signs indicating where the user can
get assistance.
It may be useful to visit other
libraries and observe their layouts,
but keep in mind that each library
environment is unique, and the needs
of the users and staff at one facility
will be different from those of the
users and staff at another facility. •
Space Stats
The following are some commonly
stated guidelines that appear in the
library literature.
Book-stack capacity: 12.5 volumes
per square foot. Stacks take up an
average of 60% of space in libraries
Shelf capacity:
75%-full working capacity.
86%-crisis.
90%»shelves unusable.
Average thickness of a book: 1.33
inches or 1/9 of a linear foot.
Aisle width: 30" adequate for func-
tional purposes; 1981 ANSI stan-
dard is 36" - to accomodate wheel-
chairs.
Reader stations: plan one 30 sq ft
carrel/table spot for every fourth
user. Microform station: Plan one
per each 2000 volumes on film.
Online catalog: One workstation for
each 100 daily users. •
References:
The Curious Case of the Library Building." by Laurence LieberfeW. College &
Research Libraries, 44(4): 277-282, July 1983.
"Effective Use of Existing Space in Academic Libraries,* by Nancy A. Brown.
Canadian Library Journal, 38(5):275-279, October 1981.
"Interior Space Planning - A Pragmatic Approach," by Gloria Dinerman.
Education Libraries, 13(2-3):42-45, Spring-Fall 1988.
"Reutilizing Existing Library Space," by Martys Cresap Davis. Library Trends,
36(2):411-421 .Fall 1987.
"Setting Your House in Order: Straightforward Advice on Creating User-
Friendly Libraries," by Robert H. Rohlf. American Libraries, 20(4) :304-306, April
1989.
For further reading see the attached bibliography, Space Planning
& Design for Librarians..
JULY 1991
INFOACCESS
-------
Space: The Final Frontier:
Boston and Kansas City
This article recounts space planning
experience in two Regional libraries,
the Region 1 and Region 7. Peg
Nelson and Barb MacKinnon provide
timely and valuable tips based on re-
cent events relating to their libraries.
Region 1 Library, Boston,
Peg Nelson
The Region 1 library moved into
a new facility in August 1990. The
move combined the law library with
the main library, and has a 70 foot wall
of interior windows providing natural
light. Peg Nelson, the Head Librarian/
Coordinator, prepared the plans for
the new space, based on the library's
functions and services, and user
access to the materials. She consulted
with the Office of Regional Counsel
about the law materials that would be
located within the new space.
The placement of various parts of
the collection was based on user
needs. For example, the most
commonly used reference materials
were placed in close proximity to the
reference desk, and the workstations
in that area were planned to be visible
from the desk. The law materials were
placed at the furthest point from the
front door of the library so that staff
using them would be least disturbed.
Special attention was given to the
amount of walking required by staff
and users between different parts of
the library.
Another important consideration
was that the library layout be as
aesthetically pleasing as practical and
efficient. Peg planned to leave some
open spacesto make a user-friendly
appearance. On the one wall with
windows, she placed low shelving so
as not to block the light. The library
had a combination of wood and metal
shelving, and new wooden end panels
for the metal shelving gave them a
coordinated appearance.
Between the time the floor plans
were submitted and the space
constructed, two doors and one wall were
moved, necessitating some changes in
the location of workstations and
shelving. The builder failed to reinforce
the floor, which resulted in extra work for
the library staff. While movers shifted
parts of the collection to redistribute the
weight by adjusting the height of the
shelves from 8 to 6 feet and widening the
aisles, library staff orchestrated the
arrangement and reread the shelves
three times.
The staff found that sunlight from the
windows produced a glare on the
computer screens, so the placement of
the terminals had to be adjusted. The staff
had to work without phones for the first
six weeks. They had voicemail but no
telecommunications connections. They
had to go to another floor to make phone
calls or conduct online searching.
Following are some space planning
tips based on her recent experience.
/ Start planning as early as
possible. Peg was first asked for input on
locating electrical and telephone lines
just 2 hours after learning the space and
shape allocated for the library. Her advice
was that the sooner you know the basic
shape and amount of space, the sooner
you can begin planning.
S Try to get access to the space
prior to the move. For example, you may
need to measure the space for shelving.
Sometimes blueprints and floor plans do
not provide information on the scale that
you need. Inches were critical in some
spaces between support columns.
/ Allow room for growth on the
shelves, if possible. Leave room for
working space or short-term storage in
out of the way comers.
INFOACCESS
/ Lobby for "specialty mov-
ers," those that can use book trucks
instead of packing boxes. The Re-
giorv 1 Library was moved in three
long days using rolling carts. It was
then accessible, although some
shelf-reading was needed through-
out the collection. Mark designated
new shelf locations on current
shelves and oversee the relocation
of materials by movers to diminish
errors. It takes tongerto unpack and
arrange materials thanto pack them.
/ Be aware of the shelf
configuration, i.e. single-faced vs.
double-faced shelving.
/ Consider high-density
shelving, and different shelf heights
for materials to make the most
efficient use of the space.
/ If you have a choice, locate
the library in close proximity to other
Agency services.
Region 7 Library, Kansas City,
Barbara MacKinnon
A few months ago Barb
MacKinnon conducted a survey to
find out how much space had been
allocated to libraries throughout the
Network, and whether or not the
library collections included law
materials, as the Region 7 library
does. The information was used as
a basis for beginning discussions
with the Assistant Regional Admin-
istrator and the library manager on
the need for increased space for the
Region 7 library.
The library staff is tentatively
planning to move to new space in
early 1992. The new space will be
on the same floor in the existing
facility, near the lunchroom. They
hope to take advantage of traffic
in that area of the facility. If
possible, they will install glass
walls to increase their visibility to
Regional staff.
Continued on page 7
JULY 1991
-------
Space from page 6
In order to make more room for
workspace for the library staff, they
hope to move the law collection to
another part of the facility, annex
space from adjacent offices, and
possibly convert parts of the collec-
tion into microform. 4-
Network Space Statistics
The following, table reflects
in formation collected in a survey
of EPA libraries conducted by
Barbara MacKinnon, Region 7
Library.
REG. SPACE STAFF
1
2
3
4
7
8
9
10
HQ
Ada
Corvallis
3000 600
994 800
4100 @1000
2184 1100+
1125 650-700
3030 700
5500 850-900
2300 , 475
1 1,500* 5000
1500* @60
3800* @90
Around the Network
Special Libraries Association (SLA)
Conference 1991: Peg Nelson,
Region 1, Magi Matone, Region 2, Bart)
MacKinnon, Region 7, Barbara
Wagner, Region 8, Linda Sunnen,
Region 9, Tim Schoepke, OTS Library
in DC, and Jonda Byrd, IMSD,
attended the Conference.
Region 4: The Library provides the
Gulf of Mexico Program with regular
Legislative Updates that are uploaded
to the program's Electronic Bulletin
Board one or more times a month. The
updates provide the name of the bill,
sponsors, a brief summary of the bill
and related bills. In addition, a bill status
report is issued periodically.
Cincinnati: On July 5-6, the Library
held an Open House with the theme,
"Gateway to Information." Approxi-
mately 400 attendees visited the
library, participated in special
demonstrations and learned more
about library resources and services.
New Head Librarians: The Library
Network welcomes Stephena Harmony
at Cincinnati, Lois Ramponi at the
Headquarters Library, and Tim
Schoepke at the Office of Toxic Sub-
stances Library in Washington, DC. •
f
CD-ROM and MAC News....
A PESTBANK
The EPA Library Network will be
receiving a free CD-ROM subscription
to SilverPlatter-s PESTBANK. This
subscription should begin in
September and is made possible by
the efforts of John McCarthy, Office
of Pesticide Programs (OPP).
PESTBANK is a commercial CD-
ROM database containing pesticide
information from OPP and other
sources. This subscription will not
include a CD-ROM reader, those
libraries that do not currently have a
CD-ROM reader should consider
purchasing one, possibly with year-
end funds.
A The Source
Several of the librarians have asked
about the update schedule for The
Source. Mary Hoffman asked The
Source's source, Bob Tumbull, from
the Management and Organization
Division, OARM for a status report on
this database. He said that there is a
quarterly update of The Source coming
out mid-July and his office will be
updating the libraries. The last update
was March 1991. If any of you did not
receive the March update, contact Mary
Hoffman at FTS 475-7762, or Bob
Tumbull at FTS 245-4109. •
PIC LIST
A limited number of the following new
publications are available at the Pub-
lic Information Center (PIC) this
month.
The Changing Fane of Environmen-
tal Issues (Speech by Administrator
Reilly), April 5,1991, Office of Com-
munications and Public Affairs
(OCPA), 21Z-1017.
Directory of State Indoor Air Con-
lacts, February 1991, Office of Air
and Radiation in cooperation with
Public Health Foundation, EPA 4007
1-91-014.
Environmental Stewardship: EPA's
First Two Years in the Bush Adminis-
tration. May 1991, OCPA, 21K-1006.
Garden Club of America (Speech by
Administrator Reilly), April 9, 1991,
OCPA.21Z-1018.
I Need the Earth and the Earth Needs
Ma Poster, companion to the video-
tape of the same title, produced by
the Office of Environmental Educa-
tion, and OCPA, in cooperation with
General Motors Corporation.
National Penalty Report: Overview of
EPA Federal Penalty Practices. FY
19QQ. April 1991, Office of Enforce-
ment.
A New Way With Wetlands (Speech
by Administrator Reilly), March 7,
1991, OCPA, 21Z-1013.
Reconciling Economics and the En-
vironment: In Mexico and Around the
fiJobftJSpeech by Administrator
Reilly), May 6, 1991, OCPA, 21Z-
1019.
TQM at the Environmental Protection
Agency. (Speech by Deputy Adminis-
trator Habfcht), January 1991,0 CPA,
21A-2007.
If you are interested in obtaining cop-
ies of any of these titles, call the
Public Information Center at FTS 475-
7751.
JULY 1991
INFOACCESS
-------
Directory of Librarians, July 1991
LIBRARIAN
Annand, Suzanne, IAB, DC
Bankson, John, Duluth*
Bergin, Joyce, Ada*
Biggs, Dorothy, NEIC, Denver
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