The NEW and IMPROVED
Office of Administration and Resources Management
SERVICE GUIDE
Fall 1988
OARM - "Our Strength Is In Our People"
-------
TO: ALL EPA EMPLOYEES
Here it is-the complete edition of our administrative services guide. I'm very proud of the work we do and of the people who do
the work. OARM employees are among the most service-oriented employees I've ever had the pleasure of working with.
I'd like to thank you for sending us your comments and suggestions on the earlier version of this guide. It was gratifying to know
how much you appreciated ft.
In the meantime, we are at your service. Please don't hesitate to call us for assistance.
Sincerely,
Charles L Grizzle
Assistant Administrator
for Administration and
Resources Management
OARM - "Our Strength Is In Our People"
-------
TABLE OF CONTENTS
Administratively Determined (AD) Positions 1
Advisory Committees (Federal) 1
Adverse Actions 1
AIDS Policy 2
Alcohol & Drug Abuse Program 2
Assistance Application Processing 2
Assistance Awards 3
Assistance Policy & Procedures 3
Audio-Visual Equipment 3
Audit Follow-up/Resolution 3
Awards (Cash) 4
Awards (Honor) 4
Bicycle Lockers 4
Blood Donor Program 5
Budget Data 5
Budget Policies 5
Building & Facilities (B&F) Program 5
Building Passes 6
Building Services 6
Bulletin Boards 6
Career Counseling & Development 7
Carpools 7
Classification Appeals 7
Classification/Position Management 8
Clearinghouse Information Service 8
Conference Rooms 8
Contract Information System (CIS) 9
Contract Management Training 9
Contract Placement 9
Contract Property Management (See "Property Management") 32
Contracting Policy & Procedures 10
Cooperative Agreements (See "Assistance Awards") 3
Credentials 10
Customer Assistance 11
Delegations of Authority 11
Desk-to-Desk Delivery 11
Directives 12
Document Control Security 12
Drug Testing Program 12
Elevators 13
E-Mail 13
Emergency Preparedness 13
Employee Benefits 14
Employee Counseling & Assistance Program
(See "Alcohol & Drug Abuse Program") 2
Employee Relations Policies 14
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TABLE OF CONTENTS
Employee Relations Program 15
Employment Verification (Oral Verification) 15
Employment Verification (Written Verification) 15
Environmental Compliance 16
Exterminating (See "Trouble Desk") 42
Facsimile Transmission (See "Telefax") 40
FERS Center (See "Retirement Information & Counseling") 36
First Aid (See "Health Unit") 21
Forms 16
Framework for Achieving Managerial Excellence (FAME) 17
Funds Control 17
Furniture Acquisition 17
Furniture Repair 18
Furniture/Equipment Storage 18
Grants Information & Control System (GIGS) 18
Grants (See "Assistance Awards") 3
Greater Leadership Opportunties Program 19
Grievances 19
Guard Escort 19
Guard Service 20
Handicapped Program 20
Health & Safety Policies 20
Health & Safety Investigations 20
Health Unit 21
Home Relocation Program 21
Hours of Duty 21
Identification Cards 22
Imprest Fund 22
Indoor Air Quality 22
Information Systems Inventory 23
INFOTERRA 23
Interagency Agreements 23
Intergovernmental Personnel Act (IPA) Program 24
Internal Controls 24
Labor Services 24
Labor-Management Relations Policies 25
Leave 25
Library (HQ) 25
Lost & Found 26
Mail Service 26
Management Assistance Reviews (MARS) 26
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TABLE OF CONTENTS
Management Consulting Services 26
Medical Monitoring Program 27
Merit Pay/PMRS 27
Motor Pool 27
National Computer Center 28
Orientation 28
Parking 28
Payroll (See "Customer Assistance") 11
PC "Bulletin Board" 29
PC Ordering Information & User Support 29
Personnel Actions 29
Performance Management System (PMS) 30
Personnel ADP Reports 30
Personnel Policies 30
Personal Property Accounting System (PPAS) 31
Photocopying 31
Prime Computer Support Group 31
Printing 32
Privatization/Environmental Financing 32
Productivity Improvement Program 32
Property Management 32
Public Health Service (PHS) Commissioned Corps Officers'
Program 33
Public Information Center 33
Public Information Reference Unit 34
Real Estate Management 34
Records Management 34
Recruitment 35
Recycling Program 35
Reorganizations 35
Resource Issues 36
Retirement Information & Counseling 36
Rotation Programs 36
Schedule C Appointments 37
Senior Executive Service Support 37
Shuttle Bus 37
Small Purchases 38
Space Management 38
Stress Lab 38
Substance Abuse Program (See "Drug Testing Program") 12
Suggestion Program 39
Supply Store 39
Suspension & Debarment Program 39
in
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TABLE OF CONTENTS
Teleconferences 40
Telefax 40
Telephone Directory 40
Training 41
Translations (See "INFOTERRA") 23
Travel (See "Customer Assistance") 11
Travel/Diners Club 41
Travel/Reservations 41
Trouble Desk 42
Unemployment Compensation 42
Unions (See "Labor-Management Relations Policies") 25
Wsllness Program 42
Workers' Compensation 43
Wbrkforce Planning 43
IV
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CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
ADMINISTRATIVELY
DETERMINED (AD)
POSITIONS
EFA Managers
ADVISORY COMMITTEES
(FEDERAL)
EPA Managers
ADVERSE ACTIONS
EPAHQ
Employees
Agency policy for
filling AD positions
Agency policy
related to chartering
&obtaining approval
of Federal Advisory
Committees in EPA
Advice & assistance
related to adverse
action cases, such
as reprimands,
suspensions, &
removals
Submit completed
Standard Form 52
& statement of
duties
Contact
Management &
Organization
Division
Contact Central
Services Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Executive Resources &
Special Programs
Division, Executive &
Special Resources Staff
OFFICE OF
ADMINISTRATION,
Management &
Organization Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HO
Operations & Client
Services Division,
Central Services Branch
(FTS)
382-3328
(FTS)
382-5000
382-3273
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CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
AIDS POLICY
EPA. Employees
ALCOHOL & DRUG ABUSE
PROGRAM
EFAHQ
Employees
ASSISTANCE APPLICATION
PROCESSING
ERA Managers
Agency policy on
ADS issues
Counseling &
referral services for
alcohol/drug abuse,
and other employee
counseling &
assistance services
Analysis of
applications for EPA
HQ & laboratory
assistance
proposals
Contact Agency
Labor Relations Staff
Contact Employee
Counseling &
Assistance Staff
Contact Grants
Operations Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communications
Division, Agency Labor
Relations Staff
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communications
Division, Employee
Counseling &
Assistance Staff (ECAP)
OFFICE OF
ADMINISTRATION,
Grants Administration
Division, Grants
Operations Branch
(FTS)
382-3317
382-4420
(FTS)
382-5266
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CATEGORY CLIENT
ASSISTANCE WARDS EPA Managers
ASSISTANCE POLICY & EPA Managers
PROCEDURES
DESCRIPTION OF
SERVICE
Processing of
assistance awards
Agency policy on
management of
HOW TO REQUEST
SERVICE
Submit completed
funding package for
each proposal
selected for award
Contact Grants
Policy & Procedures
OARM
CONTACT
OFFICE OF
ADMINISTRATION,
Grants Administration
Division, Grants
Operations Branch
OFFICE OF
ADMINISTRATION,
TELEPHONE
NUMBER
(FTS)
382-5252
(FTS)
382-5268
AUDIO-VISUAL EQUIPMENT EPA HQ
Employees
AUDIT FOLLOW-UP/
RESOLUTION
EPAHQ
Managers
assistance awards
Variety of projectors;
television monitors;
video cassette
recorders; tape
recorders
Advice & assistance
related to audit
management and
effective audit
resolution
Branch
Contact Facilities
Operations Branch
Contact
Management
Controls Branch
Grants Administration
Division, Grants Policy
& Procedures Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
OFFICE OF THE
COMPTROLLER,
Resource Management
Division, Management
Controls Branch
382-5670
382-4160
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CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
/WARDS (CASH)
EPAHQ
Managers
AAARDS (HONOR)
EPA Managers
BICYCLE LOCKERS
EPAHQ
Employees
Review of requests
for cash awards for
compliance with
Agency policy
Agency policy on &
implementation of
Honor Awards
Program
Rental of bicycle
lockers to EPA
employees in
Waterside Mall
Submit completed
EPA Form 3130-1
Contact Agency
Employee Relations
Staff
Contact Security &
Property
Management
Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Personnel Services
Management Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communications
Division, Agency
Employee Relations
Staff
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
382-3266
(FTS)
382-3317
382-2015
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CATEGORY CLIENT
BLOOD DONOR PROGRAM EPA HO
Employees
BUDGET DATA EPA Managers
BUDGET POLICIES EPA Managers
BUILDING & FACILITIES ERA Managers
(B&F) PROGRAM
DESCRIPTION OF
SERVICE
Quarterly "blood
drives" for employee
blood donations to
American Red Cross
Data & reports on
Agency's budget
Agency policy
related to Agency's
budget
Design,
construction, repair
HOW TO REQUEST
SERVICE
Contact HQ Human
Resources
Management
Branch
Contact Budget
Division
Contact Budget
Division
Contact
Engineering,
OARM
CONTACT
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division, HQ
Human Resources
Management Branch
OFFICE OF THE
COMPTROLLER,
Budget Division
OFFICE OF THE
COMPTROLLER,
Budget Division
OFFICE OF
ADMINISTRATION,
TELEPHONE
NUMBER
475-9686
(FTS)
475-8340
(FTS)
475-8340
(FTS)
382-2160
& improvement of
buildings occupied
by EPA
Planning &
Architecture Branch
Facilities Management
& Services Division,
Engineering, Planning
& Architecture Branch
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CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
BUILDING PASSES
EPAHQ
Managers
BUILDING SERVICES
EPAHQ
Managers
BULLETIN BOARDS
EFAHQ
Employees
Passes for
contractors &
temporary
employees for
access to EPA HQ
buildings
Alteration,
maintenance &
other services
associated with EPA
HQ buildings
Approval of items for
posting in glass-
encased bulletin
boards in EPA HQ
buildings
Submit written
request with
supporting
documentation
Contact Facilities
Operations Branch
Contact Facilities
Operations Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
382-2010
382-2085
382-2085
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
CAREER COUNSELING &
DEVELOPMENT
EPAHQ
Employees
CARPOOLS
EPAHQ
Employees
CLASSIFICATION APPEALS EPA Employees
Advice & assistance
related to career
counseling &
development
Advice & assistance
related to forming
car & van pools;
information on
available public
transportation
Analysis of
classification
appeals for decision
by the division (or
U.S. Office of
Personnel
Management)
Contact HQ Human
Resources
Management
Branch
Submit completed
EPA Form 5160-1
Contact Position
Classification, Pay &
Wbrkforce
Management Staff
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division, HQ
Human Resources
Management Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, Policy,
Research &
Development Division,
Position Classification,
Pay & Workforce
Management Staff
475-6678
382-2104
(FTS)
382-3308
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CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
CLASSIFICATION/POSITION
MANAGEMENT
EPAHQ
Employees
CLEARINGHOUSE
INFORMATION SERVICE
EPAHQ
Employees
CONFERENCE ROOMS
EPAHQ
Employees
Advice & assistance
related to writing
position
descriptions;
determination of
grade and series of
positions
Advice & assistance
in developing &
operating EPA
clearinghouses
Reservations for
conference rooms &
related services
Contact Personnel
Services
Management
Branch
Contact HQ Library
Contact Facilities
Operations Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Personnel Services
Management Branch
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Branch
Division, Information
Services Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
382-3266
382-5922
382-2046
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CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
CONTRACT INFORMATION ERA Managers
SYSTEM (CIS)
CONTRACT MANAGEMENT
TRAINING
EPA Employees
CONTRACT PLACEMENT
EPA Managers
Computer system
for tracking Agency
contracts
Contract
management
training for project
officers & work
assignment
managers
Advice & assistance
in developing
contract statement
of work; evaluation
criteria; requests for
proposal/invitation
for bids; contract
price analyses &
negotiation of
contract terms
Contact Policy &
Management
Support Staff
Contact Policy &
Management
Support Staff
Contact
Procurement &
Contracts
Management
Division
OFFICE OF
ADMINISTRATION
Procurement &
Contracts Management
Division, Policy &
Management Support
Staff
OFFICE OF
ADMINISTRATION,
Procurement &
Contracts Management
Division, Policy &
Management Support
Staff
OFFICE OF
ADMINISTRATION,
Procurement &
Contracts Management
Division
(FTS)
475-8288
(FTS)
382-5031
(FTS)
475-8229
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
CONTRACT PROPERTY
MANAGEMENT
(SEE "PROPERTY MANAGEMENT1)
CONTRACTING POLICY*
PROCEDURES
EPA Managers
Agency policy on
procurement &
contracting issues
COOPERATIVE
AGREEMENTS
CREDENTIALS
(SEE "ASSISTANCE AWARDS')
EPA Managers
Agency credentials
for enforcing all laws
administered by
EPA
Contact Policy &
Management
Support Staff
Submit written
request with
justification
OFFICE OF
ADMINISTRATION,
Procurement &
Contracts Management
Division, Procurement
Policy & Management
Support Staff
OFFICE OF
ADMINISTRATION
Facilities Management
& Services Division,
Security & Property
Management Branch
(FTS)
382-5030
(FTS)
382-2010
10
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
CUSTOMER ASSISTANCE EPA Employees
DELEGATIONS OF
AUTHORITY
EPA Managers
DESK-TO-DESK DELIVERY EPA HQ
Managers
Advice & assistance
related to payroll,
leave balance and
travel issues
Advice & assistance
in developing
delegations; review
& circulation of
delegations for
Agency comment;
preparation of final
delegations for
Administrator's
approval
Desk-to-desk
delivery of important
correspondence
Contact Customer
Assistanct Staff
Contact
Management &
Organization
Division
Submit completed
EPA Form 5100-2
OFFICE OF THE
COMPTROLLER,
Financial Management
Division, HQ Accounting
Operations Branch
OFFICE OF
ADMINISTRATION,
Management &
Organization Division
(FTS)
382-5116
(FTS)
382-5000
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
382-2144
11
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
DIRECTIVES
ERA Managers
DOCUMENT CONTROL
SECURITY
EPA Managers
DRUG TESTING PROGRAM EPA Managers
Review & circulation
of EPA Manuals &
Orders for Agency
comment;
preparation of final
approval package
Coordination of
physical security &
control
requirements for
national security
information
Agency policy
related to drug
testing program
Contact
Management &
Organization
Division
Contact Security &
Property
Management
Branch
Contact Agency
Labor Relations Staff
OFFICE OF
ADMINISTRATION,
Management &
Organization Division
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communications
Division, Agency Labor
Relations Staff
(FTS)
382-5000
(FTS)
382-2010
(FTS)
382-3317
12
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
ELEVATORS
EPA HO
Employees
Repair of elevators
at Waterside Mall,
Fairchild & Crystal
Mail #2
Contact Facilities
Operations Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
382-2100
E-MAIL
EPA Employees
Computer-based
message system
which permits rapid
transmission of
textual information
Contact E-Mail User
Support Staff
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Administrative Services
Division
(FTS)
382-7559
EMERGENCY
PREPAREDNESS
EPA Employees
Agency policy
related to national
emergency
preparedness for
national security
emergencies
Contact Security &
Property
Management
Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
(FTS)
382-2010
13
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
EMPLOYEE BENEFITS
EPAHQ
Employees
Advice & assistance
related to health
insurance; life
insurance;
retirement
Contact HQ Human
Resources
Management
Branch
EMPLOYEE COUNSELING &
ASSISTANCE PROGRAM
(SEE "ALCOHOL & DRUG ABUSE PROGRAM")
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division, HQ
Human Resources
Management Branch
475-9686
EMPLOYEE RELATIONS
POLICIES
EPA Employees
Agency policy on
employee relations
matters
Contact Agency
Employee Relations
Staff
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communication
Division, Agency
Employee Relations
Staff
(FTS)
382-3317
14
-------
CATEGORY
EMPLOYEE RELATIONS
PROGRAM
EMPLOYMENT
VERIFICATION
(Oral Verification)
EMPLOYMENT
VERIFICATION
CLIENT
ERftHQ
Employees
EPAHQ
Employees
EPAHQ
Employees
DESCRIPTION OF
SERVICE
Advice & assistance
related to employee
relations matters
Verification of
employee's length
of ERU service;
grade; salary;
related employment
dates
Request for
verification of
HOW TO REQUEST
SERVICE
Contact Employee
Relations Section
Prospective
employers/credit
offices contact
Processing &
Records Section
Forms submitted by
mortgage
OARM
CONTACT
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Central Services Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Central Services Branch
OFFICE OF THE
COMPTROLLER,
TELEPHONE
NUMBER
382-3273
382-3285
382-5116
(Written Verification)
employment forms
companies, lenders,
etc. for written
verification of
employment history
& salary
Financial Management
Division, HQ Accounting
Operations Branch
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOWTO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
ENVIRONMENTAL
COMPLIANCE
EPA Managers
Agency policy on &
implementation of
environmental
compliance
requirements
Contact
Environmental
Health & Safety
Division
EXTERMINATING
FACSIMILE TRANSMISSION
FERS CENTER
FIRST AID
FORMS
(SEE "TROUBLE DESK")
(SEE "TELEFAX")
(SEE "RETIREMENT INFORMATION & COUNSELING")
(SEE "HEALTH UNIT")
EPA Managers
Assistance in
design, production,
revision & clearance
of proposed forms
Contact Information
Management
Branch
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
(FTS)
382-3640
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Division,
Information
Management Branch
(FTS)
382-5914
16
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOWTO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
FRAMEWORK FOR
ACHIEVING MANAGERIAL
EXCELLENCE (FAME)
EPA Managers
FUNDS CONTROL
EPA Managers
FURNITURE ACQUISITION
EPAHQ
Managers
Agency policy on the
recruitment,
staffing,
development,
evaluation &
recognition of
Agency's
managerial corps
Advice & assistance
related to funds
control certification,
policy & procedures
Acquisition of office
furniture from HQ
warehouse
Contact Managerial
Excellence Support
Staff
Contact Budget
Division
Submit completed
ER^Form 1900-8
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Executive Resources &
Special Programs
Division, Managerial
Excellence Support
Staff
OFFICE OF THE
COMPTROLLER,
Budget Division
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
(FTS)
382-3328
(FTS)
382-2995
382-2144
17
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
FURNITURE REPAIR
EPA HO
Managers
FURNITURE/EQUIPMENT
STORAGE
EPA HO
Managers
GRANTS INFORMATION &
CONTROL SYSTEM (GICS)
GRANTS
EPA Managers
Repair of office
furniture
Storage of excess
furniture/equipment
Submit completed
EPA Form 5100-2
Submit completed
EPA Form 5100-2
Computer system
for tracking Agency
assistance awards
Contact Grants
Administration
Division
(SEE "ASSISTANCE /WARDS")
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division.
Security & Property
Management Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF
ADMINISTRATION,
Grants Administration
Division
382-2144
382-2144
(FTS)
382-5240
18
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
GREATER LEADERSHIP EPA Employees
OPPORTUNITIES PROGRAM
GRIEVANCES
EPAHQ
Employees
GUARD ESCORT
EPAHQ
Employees
Program for
developing
supervisory skill &
awareness
Advice & assistance
on grievance
procedures
Guard escort service
to Waterside Mall
garage/nearby
locations
Contact Executive &
Special Resources
Support Staff
Contact Central
Services Branch
Contact Security &
Property
Management
Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Executive Resources &
Special Programs
Division, Executive &
Special Resources
Support Staff
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Central Services Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
(FTS)
382-3338
382-3273
382-5040
19
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
GUARD SERVICE
EPAHQ
Employees
Response capability
to emergencies &
monitoring of
visitors to EPA HQ
buildings
Contact Security &
Property
Management
Branch
OFFICE OF
ADMINISTRATION
Facilities Management
& Services Division,
Security & Property
Management Branch
382-2010
(Mon.-Fri.
7:30a.m.-5:00p.m.)
382-5040
(After 5:00p.m.)
HANDICAPPED PROGRAM EPA HQ
Employees
HEALTH & SAFETY POLICIES EPA Managers
HEALTH & SAFETY
INVESTIGATIONS
EPA Employees
Advice & assistance
related to
recruitment,
placement & other
activities involving
disabled individuals
Agency policy on
safe & healthful
working conditions
Investigations of
working conditions
& job-related
accidents&illnesses
Contact Central
Services Branch
Contact
Environmental
Health & Safety
Division
Contact
Environmental
Health & Safety
Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Central Services Branch
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
382-3278
(FTS)
382-3640
(FTS)
382-3640
20
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
HEALTH UNIT
EPA Employees
HOME RELOCATION
PROGRAM
EPA Employees
HOURS OF DUTY
EPAHQ
Employees
Rrst aid emergency
treatment; physical
exams (provided
under certain
conditions)
Advice & assistance
related to Agency's
relocation services
Contact Health Unit
Advice & assistance
on flexitime &
compressed work-
week programs
Contact Facilities
Management &
Services Division-
RTF
Contact Agency
Employee Relations
Staff
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP,
Facilities Management
& Services Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communications
Division, Agency
Employee Relations
Staff
(FTS)
475-9686
(FTS)
629-3031
382-3317
21
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
IDENTIFICATION CARDS
EPA Employees
IMPREST FUND
INDOOR AIR QUALITY
EPAHQ
Employees
EPA Employees
Identification cards
for new permanent
employees
Emergency cash
advances for travel
and small purchases
Agency policy on
indoor air quality in
EPA space
Submit copy of
official Standard
Form 52 as proof of
employment
Contact Imprest
Fund Staff
Contact
Environmental
Health & Safety
Division
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF THE
COMPTROLLER,
Financial Management
Division, HQ Accounting
Operations Branch
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
(FTS)
382-2010
382-5116
(Mon,-Fri.,
10a.m.-12noon;
1p.m.-3p.m.)
(FTS)
382-3640
22
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOWTO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
INFORMATION SYSTEMS EPA Employees
INVENTORY
INFOTERRA
EPA Employees
INTERAGENCY
AGREEMENTS
EPA Managers
Descriptions of data
bases & models with
monitoring info &
statisticsmaintained
by EPA offices
Directory of
environmental
contacts worldwide;
response to requests
for translations
Agency policy &
assistance related to
interagency
agreements
Contact Information
Management
Branch
Submit completed
EPA Form 2130-1 to
HQ Library
Contact Grants
Information &
Analysis Branch
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Division,
Information
Management Branch
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Division,
Information
Management Branch
OFFICE OF
ADMINISTRATION,
Grants Administration
Division. Grants
Information Analysis
Branch
(FTS)
475-9344
(FTS)
382-5917
(FTS)
475-8270
23
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
INTERGOVERNMENTAL
PERSONNEL ACT (IPA)
PROGRAM
EPA Managers
INTERNAL CONTROLS
EPA Managers
LABOR SERVICES
EPAHQ
Managers
Agency policy &
implementation of
IPA Program
Advice & assistance
related to audit
management &
effective audit
resolution
Relocation/
rearrangement of
office furniture/
equipment
Contact Executive &
Special Resources
Staff
Contact
Management
Controls Branch
Submit completed
EPA Form 5100-2
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Executive Resources &
Special Programs
Division, Executive &
Special Resources Staff
OFFICE OF THE
COMPTROLLER,
Resource Management
Division, Management
Controls Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
(FTS)
382-3328
(FTS)
382-4160
382-2144
24
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
LABOR-MANAGEMENT
RELATIONS POLICIES
EPA Employees
Agency policy on
labor-management
relations activities
Contact Agency
Labor Relations Staff
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communications
Division, Agency Labor
Relations Staff
(FTS)
382-3317
LEWE
ERAHQ
Employees
Advice & assistance
related to leave
issues
Contact Employee
Relations Section
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Central Services Branch
382-3273
LIBRARY (HQ)
ERAHQ
Employees
Advice & assistance
in reference work &
loan of library
materials
Contact HQ Library
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Division,
Information Services
Branch
382-5821
25
-------
CATEGORY
LOST & FOUND
MAIL SERVICE
CLIENT
EFAHQ
Employees
EPAHQ
Employees
DESCRIPTION OF
SERVICE
Storage of personal
articles found in
Waterside Mall
Complex
Receipt and delivery
of official mail
HOW TO REQUEST
SERVICE
Contact Security &
Property
Management
Branch
Contact Facilities
Operations Branch
OARM
CONTACT
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF
ADMINISTRATION,
TELEPHONE
NUMBER
382-5040
382-2132
MANAGEMENT
ASSISTANCE REVIEWS
(MARS)
MANAGEMENT
CONSULTING SERVICES
EPA Managers
EPA Managers
Advice & assistance
related to assessing
management
operations
Management
studies;
organizational
structure studies;
workflow studies
Contact
Management
Controls Branch
Contact
Management &
Organization
Division
Facilities Management
& Services Division,
Facilities Operations
Branch
OFFICE OF THE
COMPTROLLER,
Resource Management
Division, Management
Controls Branch
OFFICE OF
ADMINISTRATION,
Management &
Organization Division
(FTS).
382-4160
(FTS)
382-5000
26
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
MEDICAL MONITORING
PROGRAM
MERIT PAY/PMRS
EPAHQ
Employees
EPA Managers
MOTOR POOL
EPAHQ
Employees
Physical exams
related to
occupational
hazards
Agency policy on
Merit Pay/PMRS
(Performance
Management &
Recognition
System)
Government
vehicles or driver
services for official
business
(Washington
metropolitan area)
Contact Health Unit
Contact
Performance
Management
Systems Staff
Contact Security &
Property
Management
Branch
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
OFFICE OF HUMAN
RESOURCESDMSION,
Policy, Research &
Development Division,
Performance
Management Systems
Staff
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
475-9686
(FTS)
382-3308
475-8300
27
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
NATIONAL COMPUTER
CENTER
EPA Employees
ORIENTATION
EPAHQ
Employees
PARKING
EPAHQ
Employees
Computer support;
coordination of 24
information centers
servicing regional &
laboratory
operations
Briefing for new
employees on EPA,
employee benefits &
related matters
Parking spaces at
Waterside Mall
Complex & Crystal
Mall #2
Contact National
Computer Center
Contact HQ Human
Resources
Management
Branch
Contact Security &
Property
Management
Branch
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP,
National Data
Processing Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division, HQ
Human Resources
Management Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
(FTS)
629-7862
382-3266
382-2010
28
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
PAYROLL
PC "BULLETIN BOARD"
(SEE "CUSTOMER ASSISTANCE')
EPA Employees
PC ORDERING
INFORMATION & USER
SUPPORT
EPA Employees
PERSONNEL ACTIONS
EFAHQ
Managers
Distribution of public
domain software,
handouts, training &
user group
schedules
Agencywide hotline
for information on
IBM PC
configuration &
ordering process
Processing of
promotions,
reassignments,
details & related
actions
Contact National
Data Processing
Division
Contact National
Data Processing
Division
Contact Personnel
Services
Management
Branch
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP,
National Data
Processing Division
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP,
National Data
Processing Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Personnel Services
Management Branch
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
PERFORMANCE
MANAGEMENT SYSTEM
(PMS)
EPA Employees
PERSONNEL ADP REPORTS
EPAHQ
Managers
PERSONNEL POLICIES
EPA Managers
Agency policy on
performance
standard-setting,
appraisals & related
matters
Contact
Performance
Management
Systems Staff
Computerized
reports on
workforce/demographics
of EPA organizations
Agency policy on
recruitment/
employment; pay/
classification/
position
management &
PMS
Contact Systems
Support Branch
Contact Policy,
Research &
Development
Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, Policy,
Research &
Development Division,
Performance
Management Systems
Staff
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, Reid
Operations, Evaluation
& Support Services
Division, Systems
Support Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, Policy,
Research &
Development Division
(FTS)
382-3308
382-3352
(FTS)
382-3308
30
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOWTO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
PERSONAL PROPERTY
ACCOUNTING SYSTEM
(PPAS)
ERA Employees
PHOTOCOPYING
EPAHQ
Employees
PRIME COMPUTER
SUPPORT GROUP
EPA Employees
Computer system
for tracking
Agency's
accountable
personal property
Quick copying
service on first-
come, first-served
basis; priority service
also available
Hardware & software
support to Prime
System users
Contact Security &
Property
Management
Branch
Contact Facilities
Operations Branch
Contact National
Data Processing
Division
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP.
National Data
Processing Division
(FTS)
382-2110
382-2040
(FTS)
488-5925
31
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
PRINTING
EPAHQ
Employees
PRIVATIZATION/
ENVIRONMENTAL
FINANCING
EPA Managers
PRODUCTIVITY
IMPROVEMENT PROGRAM
EPA Employees
PROPERTY MANAGEMENT EPA Managers
Quick in-house
printing; special
services include
large volume
printing, books &
pamphlets
Advice & assistance
related to assessing
financial
partnerships
Agency policy
related to acquiring
funds from
Productivity
Investment Fund
Agency policy
related to property
management
activities (including
contract property)
Contact Facilities
Operations Branch
Contact Resource
Planning & Analysis
Branch
Contact Productivity
& Management
Improvement
Branch
Contact Security &
Property
Management
Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
OFFICE OF THE
COMPTROLLER,
Resource Management
Division, Resource
Planning & Analysis
Branch
OFFICE OF THE
COMPTROLLER,
Resource Management
Division, Productivity &
Management
Improvement Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
382-2116
(FTS)
382-4160
(FTS)
382-4160
(FTS)
382-2144
32
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
PUBLIC HEALTH SERVICE
(PHS) COMMISSIONED
CORPS OFFICERS-
PROGRAM
EPA Managers
Agency policy
related to PHS
Commissioned
Corps Officers'
Program
PUBLIC INFORMATION
CENTER
ERA Employees
Distribution of
general, non-
technical reports
about EPA to the
public
Contact Executive &
Special Resources
Support Staff
Contact Public
Information Center
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Executive Resources &
Special Programs
Division, Executive &
Special Resources
Support Staff
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Division,
Information Services
Branch
(FTS)
382-3328
(FTS)
382-2080
33
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
PUBLIC INFORMATION
REFERENCE UNIT
EPA Employees
REAL ESTATE
MANAGEMENT
EFA Managers
RECORDS MANAGEMENT EPA Employees
Public access to
regulatory
information
supporting actions
under Clean Water
Act, Clean Air Act
and selected EPA
regulations
Agency policy
relatedto acquisition
& management of
real estate for EPA
Advice & assistance
on management,
maintenance &
disposition of
records
Contact Public
Information
Reference Unit
Contact Real Estate
& Space
Management
Branch
Contact Records
Management Staff
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Division,
Information Services
Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division, Real
Estate & Space
Management Branch
OFFICE OF
INFORMATION
RESOURCES
MANAGEMENT,
Information
Management &
Services Division,
Information
Management Branch
(FTS)
382-5926
(FTS)
382-2022
(FTS)
382-5911
34
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
RECRUITMENT
EPA Managers
RECYCLING PROGRAM
EPAHQ
Employees
REORGANIZATIONS
EPA Managers
Agency policy &
assistance related to
recruitmentactivilies
Collection of high-
grade white paper
from recycle
containers in EPA
HQ buildings
Advice & assistance
on reorganization
proposals; including
review & circulation
for Agency
comment;
preparation of final
approval packages
Contact National
Recruitment Staff
Contact Security &
Property
Management
Branch
Submit completed
EPA Form 1110-1
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, Policy,
Research &
Development Division,
National Recruitment
Staff
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF
ADMINISTRATION,
Management &
Organization Division
(FTS)
382-3305
382-2140
(FTS)
382-5000
35
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOWTO REQUEST
SERVICE
OARM
CONTACT-
TELEPHONE
NUMBER
RESOURCE ISSUES
ERA Managers
RETIREMENT
INFORMATION &
COUNSELING
ERA Employees
ROTATION PROGRAMS
ERA Employees
Resource utilization
data; workyear and
dollar ceilings;
change request &
allowance
information &
Congressional
funding actions
Advice & assistance
related to retirement
options
Programs to provide
rotational
opportunities for
developmental
purposes
Contact Budget
Division
Contact HQ Human
Resources
Management
Branch
Contact Human
Resources
Development
Division
OFFICE OF THE
COMPTROLLER,
Budget Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division, HQ
Human Resources
Management Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT.
Human Resources
Development Division
(FTS)
475-8340
(FTS)
475-9686
(FTS)
382-3297
36
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
SCHEDULE C
APPOINTMENTS
ERA Managers
SENIOR EXECUTIVE
SERVICE SUPPORT
EPA Employees
SHUTTLE BUS
EPA HO
Employees
Agency policy &
assistance related to
Schedule C
appointments
Agency policy &
assistance related to
SES personnel
actions &
development
Transportation
service to/from
Waterside Mall
Complex, Fairchild
Building & Crystal
Mall #2
Submit completed
Standard Form 52
& position
description
Contact Executive
Resources & Special
Programs Division
See schedule in
back of EPA
telephone directory
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Executive & Special
Resources Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Executive Resources &
Special Programs
Division
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
(FTS)
382-3328
(FTS)
382-3328
382-2931
37
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
SMALL PURCHASES
ER4HQ
Employees
SPACE MANAGEMENT
EPA Managers
STRESS LAB
ERAHQ
Employees
Services for meeting
procurement needs
under $25,000
SUBSTANCE ABUSE
PROGRAM
Agency policy &
assistance related to
acquisition &
management of
space for EPA
Facility for planned
exercise programs
to promote
cardiovascular
strength
(SEE "DRUG TESTING PROGRAM")
Submit completed
EPA Form 1900-8
Contact Real Estate
& Space
Management
Branch
Contact
Environmental
Health & Safety
Division
OFFICE OF
ADMINISTRATION,
Procurement &
Contracts Management
Division, Purchasing &
Contract Management
Support Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division, Real
Estate & Space
Management Branch
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
382-2363
(FTS)
382-2022
755-2168
38
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
SUGGESTION PROGRAM
SUPPLY STORE
ERA HO
Employees
ERAHQ
Employees
SUSPENSION &
DEBARMENT PROGRAM
ERA Managers
Program to
encourage ideas
that would benefit
Agency
Variety of office
supplies, including
forms
Agency policy &
assistance related to
preventing waste,
fraud & abuse in
ERA'S assistance &
procurement
programs
Contact Employee
Relations Section
Contact Security &
Property
Management
Branch
Contact
Compliance Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division,
Central Services Branch
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Security & Property
Management Branch
OFFICE OF
ADMINISTRATION,
Grants Administration
Division, Compliance
Branch
382-3273
382-2135
(FTS)
475-8025
39
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
TELECONFERENCES
ERA Employees
TELEFAX
EPAHQ
Employees
TELEPHONE DIRECTORY
ERA Employees
System which allows
several callers to
participate in
conversation at the
same time
Electronic
transmission of
printed copies to
other locations (limit
of 25 pages for each
document)
Directory of EPA
individuals & offices
Contact National
Data Processing
Division
Submit completed
EPA Form 5040-5
and document to be
sent
Contact National
Data Processing
Division
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP,
National Data
Processing Division
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP,
National Data
Processing Division
OFFICE OF
ADMINISTRATION &
RESOURCES
MANAGEMENT-RTP,
National Data
Processing Division
(FTS)
382-CONF
382-2078
(Mon.-Fri.,
8a.m.-5:30p.m.)
(FTS)
382-2626
40
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
TRAINING
EPAHQ
Employees
Inventory of training
courses; career
development
counseling service
TRANSLATIONS
TFWEL
TRWEL/DINERS CLUB
(SEE "INFOTERRA")
(SEE "CUSTOMER ASSISTANCE1)
ERA Employees
TRWEL/RESERWIONS
EPAHQ
Employees
Diners Club Card
Program; Lost/
stolen Diners Club
Cards; disputed
charges
Cost information;
reservations; tickets
for airlines & trains;
lodging & car rentals
Contact HO Training
Center
Contact Diners Club
Contact Omega
Travel
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Human Resources
Development Division,
Institute Programs
Branch
475-6678
OFFICE OF THE
COMPTROLLER,
Rnancial Management
Division, HO Accounting
Operations Branch
OFFICE OF THE
COMPTROLLER,
Rnancial Management
Division, HQ Accounting
Operations Branch
1-800-525-5289
382-4530
41
-------
DESCRIPTION OF
CATEGORY CLIENT SERVICE
TROUBLE DESK EPA HQ Cleaning; building
Employees repairs; heating/
ventilation; air
conditioning;
exterminating; light
bulb replacement in
EPA HO buildings
HOW TO REQUEST
SERVICE
Contact Facilities
Operations Branch
OARM
CONTACT
OFFICE OF
ADMINISTRATION,
Facilities Management
& Services Division,
Facilities Operations
Branch
TELEPHONE
NUMBER
382-2100
(7:30am-5p.m.;
after 5p.m.,
message
recorded)
UNEMPLOYMENT
COMPENSATION
EPAHQ
Employees
Advice & assistance
on unemployment
compensation
UNIONS
WELLNESS PROGRAM
(SEE "LABOR-MANAGEMENT RELATIONS')
EPA Employees Agency policy
related to personal
health programs
Contact Agency
Employee Relations
Staff
Contact
Environmental
Health & Safety
Division
OFFICE OF HUMAN
RESOURCES
MANAGEMENT,
Employee Participation
& Communications
Division, Agency
Employee Relations
Staff
OFFICE OF
ADMINISTRATION,
Environmental Health &
Safety Division
382-3317
(FTS)
382-3640
42
-------
CATEGORY
CLIENT
DESCRIPTION OF
SERVICE
HOW TO REQUEST
SERVICE
OARM
CONTACT
TELEPHONE
NUMBER
WORKERS'
COMPENSATION
EPAHQ
Employees
Processing of claims
for job-related
illnesses/injuries
WORKFORCE PLANNING
EPA Managers
Agency policy &
assistance related to
projected staffing &
employee
development needs
Contact HQ Human
Resources
Management
Branch
Contact Position
Classification, Pay
and Workforce
Management Staff
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, HQ
Operations & Client
Services Division, HQ
Human Resources
Management Branch
OFFICE OF HUMAN
RESOURCES
MANAGEMENT, Policy,
Research &
Development Division,
Position Classification,
Pay & Workforce
Management Staff
475-9686
(FTS)
382-3308
i> U8 QOVERNMENT PRINTING OFFICE: 1988 - 516-002 - 1302/802*7
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