EPA
 Vol. 1
November, 1978
                                                                          No. 9
FUTURE    DATA   PROCESSING    IN   THE    EPA
Willis  Greenstreet,  Director, MIDSD
Before I get into the 1980's ADP Procure-
ment Program,  I  want to look a moment  at
ADP in general today.

Machine speeds  are  Increasingly  deter-
mined by  interconnect distances,  so  that
a four-fold circuit speed improvement
translates, at best,  into a two-fold  im-
provement  in  machine speed.   To  achieve
significant  increases  in computation
speed and  reliability (such as the major
EPA applications require),  we must change
the general architecture, and perhaps the
programming and  solution  structure.

The architecture must  be changed  to  add
more  parallelism,  but  this  will mean
higher costs.  We must  "tune" the machine
structure  to  the specific EPA  problem
solution,  and  "detune"  for general  use.
"Tuning"  must  be interactive  with  the
problem solvers  (the numerical analysts,
physicists,  meteorologists, etc.).    We
depend upon their special  knowledge  and
foresight  for the solution  methodology of
six to ten years hence.

EPA has a  great  investment  in established
methods (file  and data formats, compiler
peculiarities, etc.), and is increasingly
precluded  from experimenting with a  new
system which significantly changes  user
methodology.   Speed  and reliability  im-
provements employ more complex assemblies
of  hardware and  software than  those  EPA
has currently.   The  design control meth-
ods must be sophisticated  and complete.
This  translates  into longer development
time, and  hence greater costs.  The costs
to  investigate  a new technology  may  ex-
         ceed  the  total of  EPA's  past computer
         development costs.

         To  summarize,  today  the  development  of
         the 1980*3 resources  will require a long
         time  and  a  close  working   relationship
         between industry and EPA,  especially  in
         the conceptual and  developmental stages.
         Because of circuit  complexities, coordi-
         nation problems, and sophisticated design
         control methods,  this development may
         take  longer  than  in the past,  and the
         cost will be very high.  The incentives,
         however,  have  increased  for  private
         enterprise to participate.

         The existing U.S.  Government procurement
         policies and methods  for large  computers
         require competitive bids.  The Government
         employs a "fly before buy" policy,  in
         other  words,  a  full-blown  demonstration
         of the large computer network before they
         commit to a purchase.

         This requirement seems reasonable, but in
         the  past  the Government  approached the
         procurement of large computer networks in
         the same manner as they did for a  mini-
         computer.   They wanted  to buy  large com-
         puters  off-the-shelf.   They  wanted  to
         look up the next buy in the  GSA schedule.
         They  wanted  to  pay a  volume  production
         price for Unit #1.  They expected private
         enterprise to spend several  million dol-
         lars  or  more for  a developmental system
         just  to  have the opportunity to qualify
         for  a bid.    Any company that  failed to
         qualify or  qualified and  failed  to win
         was out several million dollars.

         1 can assure you that no one in industry
         could play this game for very long.  For-
                       (continued on pg. 2, col.  2)

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DIRECTOR'S
      CORNER
                         Willis Grccnsircci
A few weeks ago,  I  addressed the EPA Con-
ference on the 1980's  ADP  System Acquisi-
tion  and  Implementation  Program (SAIP).
Sam Brown asked me  to make some comments
for the kick-off of the conference and a
copy  of  my introductory  remarks  is in-
cluded in  this EPA Data  Ta,lk.   The con-
ference introduced  the  Agency  to  SAIP.
The concensus  was  that the  emphasis  on
reliability and  maintainability in  the
program was proper.  I am confident that
the new government  procurement policy for
ADP resources  (OMB  Circular  A-109) will
allow  us  to obtain  highly  reliable ADP
resources in the  early  1980's.

But what about from now until then?

We  have  made  extensive  improvements  to
the Univac Data Center which was fraught
with  problems in its early years.  It is
now operating  at  a  satisfactory  or  better
level.

The capacity of the IBM Data Center seems
to be  adequate since the  installation of
the  IBM  3032  processor.    However,  the
usability and user satisfaction of those
resources have yet  to  reach  my expecta-
tions.  The Telecommunications Network is
still not fully operational or dependable
even  though we're  almost  two  years into
the contract.   We  still  have  many dedi-
cated high-speed lines separate from the
Network.

A few months ago, I transferred  responsi-
bility for the IBM  Data  Center/Network to
Sam Brown.  He has  established a group in
Waterside  Mall  to  manage  that contract
and hired  Curt Lackey  from  Region  IV as
Project Officer.  Since this is  currently
our biggest problem area and Sam is per-
sonally spending  the majority of his time
on  the 1980's program,  he  has detailed
Don Fulford  to Washington to  work full-
time on-site at  COMNET.   Don's main  ob-
jective is  to  perform an overall  review
ranging from  operations  methodology,  to
user serviceability,  to  general manage-
ment .  Don  will  evaluate whether we  can
realistically expect any significant  im-
provement.  If so,  he  will prepare  a  plan
to accomplish that  and will be  given  full
authority  to  execute  it.  He  will  also
advise  Sam  concerning the   adequacy
(growth  capability and user  service-
ability)  of these resources to  serve  our
needs until the 1980's.

SAIP can  provide the  more  reliable  re-
sources required  in the next decade.


GREENSTREET  (cont.  from pg.  1)

tunately, our Government has realized
that they  will have to support  the  devel-
opment of large computer networks  in  the
same  way  they  have  supported  major
defense  industries.    For  example,   our
Government recognizes  the prohibitive ex-
pense  facing  private  enterprises  in  the
development of advanced  aircraft.    They
further recognize  the risk  of  advancing
the  state-of-the-art   and  the   uncertain
success of  the  final product.    Conse-
quently,   over  a  decade  ago  policies  of
"fly before  buy" were introduced.    This
urge to  "kick the  tires"  before a  pro-
duction   commitment  is  desirable   and
clearly  understood by  industry.    The
great  expense  of  advanced   aircraft
development  results  in  a Government
policy which fully  funds multiple sources
during development  and  operating  proto-
type phases.   True  competition—another
desirable process—occurs in the testing
of  the prototypes  with the  winner  re-
ceiving a production  contract.  He  does
so  only  with moderate risk.    But,  more
importantly the loser  also has  faced  only
a modest  risk.   He  survives as  a business
to compete again  and to contribute  to the
security  of the  country  through advance-
ments  in  the state-of-the-art  and  has  a
chance to win the next round.

The Government's  new computer procurement
process  has borrowed  a  page   from  the
books of major weapons system procurement
policy.  A phased procurement will  be em-
ployed in the development and  construe-

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tion of  future large computer  networks.
The procurement will have four  phases.
     Phase 1f Definition;   A  number  of
parallel system design contracts will  be
issued to qualified companies.  The  goal
will  be  to  clarify and  define the  re-
quirement through discussions between the
would-be user and the would-be designer.

     Phase 2,  Design Contracts Option:
Several companies from Phase 1 are  funded
with  follow-on design contract options.
Designs  are  specified as  completely  as
time and resources permit, and  the  prob-
lems to  be  solved are similarly defined
more exactly to minimize  the risks  during
the construction  phase.   In  this  phase,
the design must be verified  to the  great-
est extent possible, using  the  specified
design criteria.   Current  simulations
techniques can achieve this.

     Pha.se ^,  Demonstration:   A full  de-
monstration of the major  prototype  for
each  final  design  is performed.     Even
though only  one  design will  be selected
by the contracting agency,  I suggest  that
there will indeed be two  winners—the so-
called loser  may  decide to  invest  the
necessary funds  to  complete his  new
design for other purposes.   In any  event,
there certainly will be two  complete,  new
computer designs.

     Phase 4^ jjqpj.ementation:   A winning
design is selected and an  implementation
contract is awarded.   The selected  vendor
completes  the engineering,  builds,   and
installs the system.
no great  profit  in these stages  for  in-
dustry, but  at  least  the  risks  are  no
longer  unlimited,  since  much of it  is
funded  by the Government.   Thus,  high-
technology  systems  enterprises  will
participate.

In summary,  times have  changed.    Major
advances  in  computer  performance and
reliability will no longer come from cir-
cuit improvements alone.  As a result,  a
large  computer  network  will  have to  be
"tuned"   to  the problem  in  order  to
achieve maximum performance  and reli-
ability.   Past  Government  procurement
practices were not attractive to  the only
resource  capable of developing  reliable
large  computer  networks,  that is,  high-
technology systems enterprises.

The old policies  prevented  industry  from
developing  highly  reliable  technology.
With  the   new  policies,  Government  and
industry  in  the  U.S. can cooperate  and
advance  technology for  the  benefit  of
both.

I believe what is needed  in EPA's 1980's
program is  a  dedication  to  cooperation
between the program manager's  office,  the
computer  industry,  and  you,  the  user.
With the expertise we've put in the  pro-
gram manager's  office  and your  know-how
in applications, a large computer  network
with  100  times  the  present  performance
and  reliability  is achievable,  and  the
stage is set  for performance even  beyond.
This approach differs from the analogy  to
the military aircraft procurement  in  that
"building the  hardware  system" will in-
clude  a  great  deal of  off-the-shelf
equipment.    Yet, a  configuration for
specific  criteria and  the  building  of
special-purpose interfaces requires  high
technology systems expertise.

I realize that risks  for both  the  Govern-
ment and  the supplier will still  exist.
However,  by  containing  the  risks,  the
main obstacle  to  attracting the key in-
dustries is removed.   There will still  be
    LIKE TO SEE YOUR NAME IN PRINT?

 If you have an article  that you think
 might be of interest to  the Anp com-
 munity, or if you have  photographs of
 interest,  please submit   then to the
 EPA Data Talk office.   You  will re-
 ceive  full acknowledgement  for  any
 items used.

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1980's  SAIP  CONFERENCE

Mike Steinacher

The  first  Agency-wide  meeting on  the
1980's AOP Systems Acquisition and Imple-
mentation Program  (SAIP) was  held  in
Research  Triangle Park,  North  Carolina,
on October U  & 5, 1978.    The  purpose  of
the  meeting  was to give program manage-
ment  and  AOP  system  managers the  back-
ground  to SAIP,  its current  status,  and
near-term plans.   The  conference  was
heavily attended.

Willis  Greenstreet introduced  the  con-
ference  and  welcomed  Agency  personnel.
Sam  Brown presented  the   background  and
charter of  the SAIP.   He  then  presented
current status and near-term plans.  Mike
Steinacher presented  an  overview  of  the
acquisition process under  the  new policy
of OMB  Circular  A-109.   Don  Worley pre-
sented  some  of  the detailed  considera-
tions in EPA's requirements.

Three projects have  been initiated under
the  Program.    Each of  these were  pre-
sented  by the contractor  performing  the
project.  The Systems  Development Corpo-
ration  is developing a  security/privacy
study  and  compiling  application  system
descriptions  for a  Data   Package to  be
released  to interested contractors.   The
Computer Sciences Corporation  is  per-
forming a documentation  assessment  on
application systems.   An  Arthur Young/-
General  Electric  team   is  developing
reliability/maintainability factors for a
Life  Cycle  Cost  Methodology  which  will
heavily emphasize the programmatic impact
of poor data center reliability.

A Management  Advisory Committee  (MAC)
with  general   managers  at the  Division
Director  level  or above was  established
with representatives  from  across  the
Agency.  The MAC is composed of:

     Sam Brown, Program Manager
     Willis Greenstreet,  Director, MIDSD
     Bill Mathis, Director  CMD
     John DeFord, Director, OA,  RTP
     Bill Benoit, Acting DAA,  OA
     Herb  Barrack,  Eastern  Regional
       Representative
     Doug Shape, Central Regional Repre-
       sentative
     Mike  Anderson,  Western  Regional
       Representative
     Bob Neligan, Management  Representa-
       tive,  Air
     Bruno Vasta, Management  Representa-
       tive,  Toxics
     Ned  Notzon,  Management  Representa-
       tive,  Water
     Brian Molloy,  Management  Represen-
       tative,  Enforcement
     Randy Shope, Management  Representa-
       tive,  R&D
     Marylou  Uhlig,  Administrator's Staff

A SAIP  Technical Assistance  Committee
(TAC) was also  established.   ADP repre-
sentatives from across  the  Agency  at-
tended and will  be  the  primary group to
assist the Program  Management Office in
requirements definition,   evaluations,
etc.   While  continuity  of  membership is
important, membership  in  a  group  this
large will vary throughout the life of
the program.   About the only  requirement
for membership  is full-time  permanent em-
ployment at EPA, mainly  in ADP.   However,
total membership  will  be  controlled  by
the  Program  Management  Office  so  that
activities can  be pursued  in  an orderly
fashion.   The  TAC  is  presently  composed
of:
     Regional ADP Branch  Chiefs (Region
       VIII absent)
     Mike Platt, Personnel System Manager
     Sam Conger, Storet  System Manager
     Jim Haramerle, SAROAD System Manager
     Elgin Fry,  Pesticides System Manager
     Don Thie,  Grants System Manager
     Tom  Martin,  Drinking  Water System
       Manager
     Linda Tucker, Mobile Air,  Ann Arbor
     Jerry Slaymaker, Stationary Air, RTP
     Jerry Nehls, R&D,  RTP
     Bob Browning, R&D,  RTP
     Mickey Cline, R&D,  Athens
     Paul Thorpe, R&D, Las Vegas
     Bob Andrews, R&D, Duluth
     Jon  Broadway,  Air,  Montgomery  (ab-
       sent)
     Jim Chamblee, Water, D.C.
     Mitch Cumberworth,  Air, Ann Arbor
     Rosanne  Light,  OE,  D.C. (absent)
     Tony Jover, Toxics, D.C.  (absent)
     Ed Nime, ADP, Cinn.
     Bruce Rothrock, ADP, Cinn.  (Absent)

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     Kent Smith, FMD,  D.C.
     Edward Milch, Air,  D.C.

Additional attendees,  other than  the SAIP
staff, at the meeting for  general assis-
tance purposes were:

     Chris Larkin, Budget
     Jean Wilkinson,  ADP Budget
     Morris Yaguda, M1DSD
     Ken Byram,  M1DSD
     Peg Hall, MIDSO
     Joe Fallica, Cost Analyst, SAIP
     Steve McNamara, Audit, D.C.
     Doug Richmond, Contracts, RIP
     Jerry Schuller,  Contracts, SAIP

Both  committees will be  formally char-
tered by the Program  Management Office as
the acquisition  process  continues.

The first meeting concerned information/-
status  reporting,  and  that objective
seemed well  accomplished.
ADP  BARRIERS OVERCOME

Jerry  Miller,  Region 5
human   beings  are  always  about  one-
thirtieth of a  second  behind.   It  takes
us that long to get sensory  data from the
real world to the brain and  make informa-
tion of it.

EPA's  managers  are  also  always behind.
Events occur with  startling rapidity and
the  data  they  generate  are  often  con-
verted to usable information too late for
timely decisions and actions.

We in data processing have spent our pro-
fessional lives attempting,  often futile-
ly, to  shorten  this  time lag, to massage
data into information fast enough for it
to do some good.

We  are  making  a  little progress.   New
programming and  systems  analysis  disci-
plines  have  helped.    1  think,  however,
that new and improved tools are our only
hope.

The PDF-11/70 minicomputer,  together with
the INFORM Data Management System, is one
such tool.   Excellent  tools,  as carpen-
ters and mechanics know, apply to limited
situations and problems.   A screwdriver
is a poor  tool for  driving nails.   PDP-
11/INFORM is no different.   It  is effec-
tive only when used for the right appli-
cations,   such  as  small   to  moderate
tracking systems.

It removes many of  the  old barriers  be-
tween the user and his/her data, and thus
decreases the time  lag we are struggling
with.

One barrier which virtually disappears is
computer system unreliability.  The hard-
ware and  software seldom fail.   Another
broken barrier is speed.  Most users  in-
teract  with  the  system  over hard-wired
lines  at  9600 baud with  excellent  re-
sponse  time.   INFORM  then  supplies  an
immediate  window  into  the  data.    Yet
another barrier which  separates users  and
their  information is  programming.   PDP-
11/INFORM does not  remove  this  barrier,
but does  significantly  lower it.   Users
can  enter,  look  at,  modify,  summarize,
and analyze data with surprising ease.

It's a good tool, as yet underused in  our
region.   he  intend to  change  that  in
coming months.
RELIABILITY  •

THE PRIMARY  REQUIREMENT

OF  1980's  BATA  CENTER

Sam  Brown,  NCG Director
Who  would  board  a large commercial air-
line jet which,  despite several hours of
preventive maintenance  every week, had an
almost  certain  probability  of  a  catas-
trophic  airborne  failure within  a  few
hours?

Why do we expect  so much more reliability
with an  airplane  than  a computer?   They
aren't any more  expensive!   They are  not
even kept in a special  environment.  It's
just as intolerable  to allow the collec-
tion  of gadgets   we  call  a  computer  to

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possess unreliability as  it  is to  allow
the collection of devices  we  call an air-
plane to  possess  unreliability.   We  ex-
pect perfection in an airplane.  Vie  allow
a small degree of minor problems such as
poor lighting or air  temperature but  not
total  airplane  failure.   I  expect  the
same  from the  contractors  competing to
design  and   provide   our   1980's  ADP
resources -  the simple perfection  of no
system failures.

The most vital requirement in  the acqui-
sition will  be that  the  resources con-
tinuously operate even though a component
fails.  The  priority  of this requirement
grew out of the maturing  of  EPA ADP uses
from  heavy  batch processing  to the  in-
creasing interactive operation - which is
becoming  wide-spread and will  be  even
more so in the 1980's with vital programs
dependent upon ADP resources  being avail-
able upon demand.  ADP  system  failure in
the 1980's environment will have a devas-
tating impact  on EPA program  effective-
ness.   Because of increasing  dependence
of EPA programs on ADP systems, reliabil-
ity  is the  paramount  objective  in  the
acquisition program.

In EPA's  1980's  ADP  Acquisition and  Im-
plementation Program  (SAIP),  emphasis
will be centered on three  cornerstones in
priority order:

     o  Maximize Reliability  &  Maintain-
        ability

     o  Optimize Quality Assurance

     o  Minimize Total Life Cycle  Costs

In  support   of  these  areas,  long  term
action is being taken  to modernize  and
tailor EPA specifications  and acquisition
strategy to ensure reliability.  A  major
project has been initiated to:

     o  Make  a comprehensive  determina-
        tion of the reliability and  main-
        tenance factors which  impact  the
        EPA ADP environment.

     o  Implement  extensive   reliability
        and  maintainability   initiatives
        to make a huge and noteworthy  im-
        pact  on  the  ADP  acquisition in
        order to dramatically improve the
        availability and  usefulness  of
        these   resources   to  the   EPA
        programs.

     o  Develop a Total Life  Cycle  Model
        with   the  major   emphasis   on
        reliability.

In government  ADP acquisitions  conducted
to  date,   these  fundamental  steps  have
been  lacking.   Total  emphasis  has  been
placed  on computer  capacity  and  lowest
purchase/lease price.  A proper acquisi-
tion  program  is now possible  under  the
new  procurement  policies  (OMB  Circular
A-109)  and  EPA's acquisition program  is
designed to achieve:

     o  Reliability and Maintainability

     o  Quality Assurance  via Demo  (show
        me before I  buy)

     o  Minimum  Total  Life  Cycle  Cost
        (not purchase price)

The  three main  mechanisms being  empha-
sized to accomplish these objectives are:

     o  Evaluation   Criteria driven  by
        Reliability Factors

     o  Total  Package  Testing  Before
        Award

     o  Top Management Attention

From the outset of SAIP, with reliability
specifications and  contractual  require-
ments,  it  will  be necessary  for  con-
tractors  to  orient  their   managerial  and
technical  organizations to  religiously
pursue  the reliability objectives.   They
will  have  to  enter into  a  type  of
failure-free warranty  wherein  they  will
be financially encouraged  to  produce  the
most  reliable  system possible  and  stand
behind  it  with responsible service.   We
will  concentrate  on  reliability  at  the
start  vice trying  to  develop  it  after
award.  The  ability of a  corporation  to
compete in  this  new environment will  be
measured  by the  quality   of  the  system
produced  and  the reliability  it  demon-
strates  in  the  service   environment.
Front-end  investment  in   engineering,

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development,  demonstration, and  logistic
support  are  a must  since  we intend  to
maximize  the  gains  available  in  total
life  cycle  costing  of  the  EPA  ADP
acquisition.

Secondly,  full prototype  testing  of  the
actual  system  will  be  performed  before
EPA  awards a  final  contract  - no paper
designs  will  be  procured!    The  testing
will be  total,  oriented  toward  EPA's
mission requirements  and heavily weighted
on the reliability  objectives.

Under  this  approach,  testing  will  be  ex-
amined as a total package with  each test
element clearly defined, assign, and  in-
tegrated  among   appropriate  activities.
All  too often,  testing  (benchmarking)  has
lacked  central  direction,  coordination,
and  purpose oriented  toward  comprehensive
objectives.   Integral to the EPA acquisi-
tion process will be  a  system designed to
ensure  that  each  system  discrepancy  is
identified,  categorized,   resolved,  and
weighted  in  selection  considerations  in
favor    of   significantly    improved
reliability.

Finally, top  management  attention will be
brought  to  bear  with  the  Administrator
making  decisions  at  key  points  through
the  acquisition process.

A new  day  is possible under the  new pro-
curement policy of the  Office of Federal
Procurement  Policy.   We're going  to
achieve it.   We  ain't gonna accept medi-
ocrity no more!
USER ORIENTATION  SEMINAR

TO  BE  ENHANCED

John  Staley, SDC/ISI User Services
The  orientation seminars,  begun in  July
for  new users  of the major EPA  data  cen-
ters,  have  proved  an effective  way  to
inform  the  uninitiated  about  the  data
processing  services  and facilities  at
their  disposal.    However,  the  presen-
tations have revealed  that their  infor-
mation needs go  beyond the  "new" users  of
the centers.
Beginning  with  the seminars at  NCC User
Services in RTP on November 11 and at WCC
User  Support in  Washington's  Waterside
Mall  on  November 21,  the  orientations
will  be  presented in a new  format.   The
morning  session will  be  a  broad intro-
ductory overview  of  both  the  WCC and the
NCC.   The  afternoon  session will go into
more  detail  about information  needed  to
actually run various applications on the
two systems.   This  format  was  chosen  to
accommodate  people  with  varying degrees
of   data   processing   expertise   and
experience.   While  the  morning session
will be useful to anyone who will use the
data centers, those  who neither need nor
desire  detailed  information  may  choose
not to attend the afternoon session.

MIDSD and  the user support organizations
of both WCC  and NCC  have  been pleased to
make  the   orientations  available  to the
EPA data  processing  community.   We feel
the planned enhancements will make an ex-
cellent program even  better.

For more information about  the presenta-
tions  and  registration,  contact  Sherry
Hix, NCC User Services, at (919) 541-3618
(FTS 628-3648),  or Pam Stephens, WCC User
Support, at (202) 488-5900.
      EPA Data Talk la published monthly by
      the National Computer Center, Manage-
      ment Information and Data Systems
      Division, for EPA personnel and con-
      tractors  interested  in general ADP
      topics.

      Comments  and suggestions  are  soli-
      cited and should be addressed to:

          William C. Allen
          Editor, EPA Data Talk
          National Computer Center
          Research Triangle Park,
          North Carolina 27711
      To ensure that our distribution list
      is up-to-date,  please  indicate any
      required changes on the mailing label
      attached to this issue and mall it to
      the above address.

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REGIONAL  DESK
puters to improve the quality  of data in
the national systems.
lack Sweeney
The new fiscal year  promises  an increas-
ing trend by  the  Regional Offices toward
the  use  of  minicomputers  and  computer
center  facilities management  contracts.
Currently Regions  4,  5,  and  10  are  suc-
cessfully  operating  PDP-11/70  minicom-
puters and  Regions 8  and  9  have recently
purchased/leased  this minicomputer.   The
remaining regions are either completing
or  have completed feasibility  studies
and,  if  adequate funds  are  available,
minicomputers will soon be operational in
these regions.  The minicomputer is prov-
ing to be a valuable tool in the regional
offices.  Its use promises  not to under-
mine the  large  central EPA computers and
national  information  systems,  but rather
to more efficiently  use  the central com-
The  increasing  demand for  regional com-
puter center  services  and the inadequate
in-house  staffs  to meet  this  demand are
.resulting  in  facilities  management con-
tracts.   Currently,  Regions 2 and  9 are
employing  Computer  Sciences  Corporation
under the  DM&O contract  to operate their
computer  centers.   Regions 1  and 3 will
be implementing similar arrangements this
fiscal year,  and several  EPA laboratories
have  or will implement  similar contract
orders.   The  Region 2 task order includes
seven persons providing keypunching, key-
verifying,  computer  operations, and pro-
duction control services  from 7 a.m. to 7
p.m.,  plus documentation  and  basic pro-
gramming  tasks.  This region has  received
quality  services  under this contract and
recommends this approach  to other region-
al offices.
        UNITED STATES
 ENVIRONMENTAL PROTECTION AGENCY

  National Computer Center
   Research Triangle Park
    North  Carolina 27711

       OFFICIAL BUSINESS
  PENALTY FOR PRIVATE USE S3OO
   AN EQUAL OPPORTUNITY EMPLOYE*
             POSTAGE AND PEES PAID
              U S ENVIRONMENTAL
              PROTECTION AGENCY

                  KPA-339
                                                THIRD CLASS
                                                   BLK. RT.

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