United States Environmental Protection Agency Information Resources Management (PM-211D) Issue Number 10 October 1991 *>EPA info ACCESS Records Network Communications A Records Program for the 90s: Human Resources by Michael L. Miller, IMSD Records management is growing! Yes, even in an era when budgets are tight and managers are looking for ways to trim costs, the number of records managers is growing. Why? Because records management works, and when it works for one program, others will follow suit. To date the greatest growth has been in Regional offices (see chart on page 3), but most laboratories now have a person in charge of records. This month the National Records Management Program (NRMP) kicks off its initiative to revitalize the network of records management (RM) contacts at Headquarters. This column will look at the human resources needed to operate a RM program, and the training records managers need. Staffing The core of any records management program is its staff, and the first question any manager asks when confronting the need to manage program records is "How many staff do I need fo do the job?" There is no simple answer because different people are needed for different jobs. Consequently programs within the Agency have developed several staffing models to accommodate their needs. As a first step, no matter what organizational framework is selected, each Region or A/Aship should have a Regional Records Officer at the GS / GM 12-14 level responsible for its RM program. That person can provide overall program direction, policy and planning program- specific guidance and procedures, and management of any RM contracts. A number of regions are moving in this direction as can be seen from the charts on page 3. In addition, each Regional or A/A office also should be able to provide assistance to their programs in implementation activities such as scheduling records, developing file Continued on page 2 The August issue of INFOACCESS was devoted to the proceedings of the Agencywide Records Management Conference which was held in Denver on June 25-27,1991. Space limitations precluded the printing of reports from all sessions in that issue. A Special Issue of INFOACCESS containing the remainder of those reports will be distributed to conference attendees. If you did not attend the conference but would like a copy this Special Issue, contact Mary Hoffman (contractor), Network >ordinator, at FTS 260-7762; Dmail Hoffman.Mary. A Profile of the RCRA Docket Information Center Mary Hoffman (contractor), Network Coordinator, conducted an interview with Kathy Bruneske (contractor) Head Librarian/ Coordinator of the RCRA Docket Information Center (RIC), to assemble the information for this INFOACCESS profile. The Office of Solid Waste (OSW) established the RCRA Docket Information Center (RIC) to provide EPA staff, environmental organizations, the regulated community, and the general public with access to its rulemaking (regulatory) dockets. RIC also serves as a centralized location for policy and guidance documents, offering telephone, walk-in, and written reference services. Another major function of the RIC is the dissemination of hazardous and solid waste information. REGULATORY DOCKET RCRA regulatory dockets include the information used to write regulations relating to the implementation of the Resource Conservation and Recovery Act (RCRA) of 1976, and amendments such as the Hazardous and Solid Waste Amendments (HWSA) of 1984. These regulations are written Continued on page 5 ------- Records Program from page 1 plans and procedures, and retiring records to Federal Records Centers. Experience has shown that the policy and implementation duties are too much for a single individual, and some offices have begun splitting the work between an EPA employee who handles the aspects of the job that are inherently governmental and contract staff who provide technical expertise and experience in RM. Below this level is a network of RM staffs that support specific programs. The number of staff; the mix of FTE, contract, and other staff such as SEEP; the amount of their time spent on records; and their level of expertise will all vary based on the complexity of the records created and managed by the program. Duties include assisting in the development and implementation of records schedules, developing file plans and filing procedures, and training staff in records practices. As can be seen from the charts on page 3, it is not uncommon for programs, even outside Superfund, to devote staff to managing records and operating file rooms. Depending on the amount of work, each laboratory, division (Regional), and Office (Headquarters) would benefit from a person (FTE or contract) devoting full time to RM. The NRMP has additional information on staffing RM programs, RM contracts, and RM training opportunities. Call Gloris Butler at FTS 260- 3639. For an Agency that is only beginning to realize the need for and benefits of RM, this may seem like a lot. Is this level of staffing necessary? The National Archives and Records Administration (NARA) thinks so. In their evaluation of the Agency's RM program they recommend that each major program have a person devoted full- time to records management. In fact, many of the Regional offices have put together successful programs. Seven of ten Regions have a Regional records manager who spend all or most of her time on RM. Six Regions have established a network of contacts in each program, and five Regions report that there are RM staff doing program-specific work including managing file rooms and compiling case fifes. Training and Skills When most of us think of training for records managers we think of classes on subjects such as microfilming. But records managers are managers first of all and they need to develop management and communications skills as well as technical expertise. Courses in general management techniques, policy development, effective speaking and writing, and contract management should all be part of a records manager's training. For technical training there are several sources that offer a wide range of opportunities. ~ The Agency offers training at Headquarters and some Regional RM programs are offering training as well. ~ NARA offers a number of training courses, both in Washington and in th6 cities where our Regional offices are located. The classes are inexpensive and provide a good foundation for managing Federal records. ~ Many colleges and universities are offering RM courses as part of library or computer science departments. ~ Finally, several professional organizations offer training opportunities in records management including workshops and seminars, conferences, and publications. The Association of Records Managers and Administrators (ARMA) has an inexpensive home study course that introduces a person to all aspects ol RM and is an excellent way to team on your own. $ Keep Your Calendars Open... for a Headquarters Records Management Meeting tentatively planned for February 1992. Look for more information in the December INFOACCESS. ACCESS INFOACCESS, a forum to provide information and report on progress in information management across the Agency, is produced by the Information Access Branch of the Information Management and Services Division, Washington, DC. Please send your comments and suggestions to: Mary Hoffman (contractor), Network Coordinator, PM211B, 401M Street, SW, Washington, DC 20460. Telephone: FTQ 260-7762. Electronic Mail: Hoffman.Mary. INFOACCESS 2 OCTOBER 1991 ------- Survey of Regional Records Programs: Staffing Patterns These charts represent the staff devoted to records management in the three largest records management programs in each Region, Superfund, RCRA, and Region-wide. The figures are based on a telephone survey conducted during September and represent the best estimates of staff allocated to records as of October 1,1991. Each line in the charts represents the records management program of a single Regional office. The programs are in general order of size not in numerical order by Region. There has been no attempt to adjust for the size of the Region when ranking the programs. Staffing Patterns for Region-wide Programs EPA STAFF GRADE/% TIME 13 (100%) 13 (50%) 13 (25%) 12 (100%) 7 (100%) 12 (25%) 11 (75%) 13 (15%) 6 (20%) None 9 (100%) 7 (100%) CONTRACT 2 3 2 1 1 OTHER Notes on the Charts: EPA STAFF: Each EPA staff person is represented by a grade level followed by the percentage of time spent on records management in parentheses. 100% of Contract and Other staff time is dedicated to records. OTHER: The category "Other" includes staff under the SEEP program, stay-in- school program, and similar employment programs.* Michael L. Miller, IMSD OCTOBER 1991 Staffing Patterns for Superfund Programs* EPA STAFF CONTRACT GRADE 1 % TIME 9 (100%) 7 (100%) 20 11 (60%) 18 12, 9 . 7 (all 100%) 12 11 (75%) 12 11 (40%) 8 13 (20&) 11 (60%) 7 9 (50%) 8 (25%) 5 11 (100%) 6 9 (100%) 9 (50%) 6 12 (100%) 4 * Includes remedial, removal, and administrative record staffs. Staffing Patterns for RCRA Programs4 EPA STAFF GRADE /% TIME 13 (25%) 11 (15%) 7 (100%) 14 (25%) 11 (25%) CONTRACT 5 4 4 2.2 OTHER 2 1 * In some Regions RCRA Is combined with the Superfund staffing in a Hazardous Waste Division RM program. In such cases the staff was included in the Superfund chart above. This chart only indicates people specifically supporting the RCRA program. INFOACCESS ------- Docket Network by Gloris Butler, Docket Coordinator, IMSD A "rulemaking docket" is a collection of documents that form the basis for EPA rulemaking actions. Some statutes refer to a docket with the terms "rulemaking record" or "docket" or "record." These terms all describe the collection of documents available to the public which reflect the Agency's consideration and promulgation of a rule. The major dockets currently operating at EPA in support of environmental statutes are: ~ Air Docket. A Drinking Water Docket. A FIFRA (Pesticides) Docket. A Public Information Reference Unit (PIRU). A Resource Conservation and Recovery Act (RCRA) Docket Information Center. A Superfund Docket and Information Center. A Toxic Substances Control Act (TSCA) Docket. A Underground Storage Tank (UST) Docket. The dockets are open Monday through Friday, except on Federal holidays. Individual docket hours are listed in ACCESS EPA Major EPA Dockets. The Information Management and Services Divisions's (IMSD) first iniative to improve communication among the program dockets was the publication of a docket directory titled A Pathfinder to Major EPA Dockets. An updated version of that publication is now distributed annually with the title ACCESS EPA Major EPA Dockets, as one of IMSD's ACCESS EPA information services directories. The directory provides assistance to EPA staff, other government agencies, and the public who require information about EPA rulemakings. In 1988 the EPA Steering Committee asked the Office of Information Resources Management (OIRM), Information Management and Services Division (IMSD) to form a formal docket workgroup to develop general operating guidance for dockets and to improve coordination and communication among docket managers. The docket workgroup meets bi-monthly to share new information, discuss docket projects within their organizations, and discuss problems that can be resolved by the group. Its mission is "to continue to improve coordination of Agency docket information service." Its goals are 1) to improve the integrity and consistency of the dockets; 2) to improve user access and understanding of docket procedures; and 3) to develop document Agencywide docket policy and procedures. Since the formal workgroup was established in 1989 it has developed guidance for dockets titled Uniform Rulemaking Docket Guidance. An EPA Docket Policy is being developed from the guidance. This policy establishes the principles, and defines the roles and responsibilities that govern the management of EPA rulemaking dockets. A Green Border Review of the policy is currently in the process. When ap- proved, the policy will be included in the IRM Policy Manual. For further information about the docket policy and workgroup, contact Gloris J. Butler, Docket Coordinator, at FTS 260-3639, or Dmail G.Butler. If you know of other dockets that are not listed in this article or in the directory, please share this information with Gloris. $ ^ J INFOACCESS 4 OCTOBER 1991 ------- RCRA Docket Information Center from page 1 by the following programs within the feffice of Solid Waste: Characterization & Assessment Permits and State Programs Waste Management Municipal and Industrial Solid Waste The technical materials used by these programs in developing regulations include EPA and contractor technical reports, economic analyses, regulatory impact analyses, technical resource documents, guidance documents, surveys, meeting summaries, trip reports, summaries of telephone conversations, correspondence, and transcripts of public hearings. The regulatory docket may also include Agency responses to public comments. Generally, the docket materials that are most heavily used are the new proposed rules open for public comment. Typically, the RIC has ¦etween 5 or 6 dockets open tor comment at any given time. Each docket is usually open for comment for a 30- to 60-day period. Although they assist walk-in clients without appointments, the RIC staff encourages docket users to make an appointment before visiting. Because much of the material can be used by only one person at a time, and there is a limit to the number of clients that the staff can assist at any one time. In addition to providing access to the dockets, the staff is responsible for the daily logging-in and filing of all public comments submitted to the Agency in response to rules proposed by the Office of Solid Waste. Besides the Regulatory Dockets, the RIC collection includes note- books of all RCRA Federal Register notices, certified administrative records (rulemaking dockets that have undergone litigation), policy directives, guidance documents, delisting petitions, rulemaking petitions, regulatory interpretation letters (RIL's), health and environ- mental effects profiles (HEEP's), health and environmental effects documents (HEED's), delisting petitions, OSW memos, and an historical collection of older OSW publications. RIC maintains an automated database of the documents in the collection. From this database of more than 41,000 titles, they produce indexes of each rulemaking docket and lists for some special collections. They can also produce customized lists of materials for specific requests from patrons. INFORMATION DISSEMINATION RIC has an important role in the dissemination of current hazardous and solid waste information to the public. Not only does it provide access to the rulemaking materials, it also serves as a focal point for distributing numerous Office of Solid Waste publications. RIC staff work closely with the Public Information Center, the OSW Clearinghouse in Cincinnati, INFOTERRA staff at the Headquarters Library, the RCRA/ Superfund Hotline, and the EPA Library Network. Over the past two years, the staff of the RIC has practically tripled in size. In FY 1991, the RIC responded to over 245,000 requests from 82,500 requestors. The majority of requests received were for recycling information. These requests came from EPA Headquarters and Regional staff and the public including the regulated community, environmental groups, state and local government officials, the media, and students of all ages, from first grade to graduate school. How does the public know what is available in the RIC? One source is the Federal Register. Proposed and final rules are published in the Federal Register, along with lists of background documents. Another source is Agency press releases circulated by the Office of Public Affairs to announce proposed and final regulations and publications. The RIC compiles A Catalogue of Hazardous and Solid Waste Publications, which serves as another tool for promoting public access. The Office of Solid Waste also prepares special mailings as part of Its communication plans, and Continued on page 6 Headquarters Records Support Center The National Records Management Program (NRMP) now offers another access point to facilitate access to records management information and services: the Records Support Center. It is located in the Headquarters Library at Waterside Mall, and is the first point of contact for Headquarters staff with records management questions. The Center can provide copies of records management publications and guidance documents, assistance for those retiring records to the Federal Records Center, answers to records disposition questions, and a general overview of NRMP services. The Center will refer anyone with specialized records management needs to the appropriate NRMP staff for more technical assistance. For more information, contact Greg Hendrix (contractor), Records (Management Support, at FTS 260-7272; mail code PM-211D.» j OCTOBER 1991 5 INFOACCESS ------- RCRA Docket from page 5 produces a newsletter, Reusable News, to share information about non-hazardous solid waste. RM ISSUES In addition to public demands for access to the information maintained in the RIC, the staff also has to deal with records management issues such as space, microfilm conversion, and indexing. RIC is co-located with the Superfund and Office of Underground Storage Tanks Dockets; therefore the space for housing regulatory materials and publications is extremely limited. Compounding the space problem is the permanent retention schedule approved for regulatory dockets. In Jate fall 1990, RIC began a microfilming project to relieve its storage problem. By June 1991, they had completed the filming of all administrative records. Work is already in progress on filming the closed dockets, concentrating first on those that are largest and most heavily used. The historical collection is scheduled for filming next. The staff estimates that it will take approximately six months to complete the project. Closed dockets will be filmed on an annual basis and special collections as needed. The RIC is located in Room 2427 of Waterside Mall and is open to the public from 9:00 to 4:00 and to EPA staff from 7:30 to 4:30. It is managed by OSW's Communications, Analysis and Budget Division; daily operations are conducted by LABAT-ANDERSON Incorporated staff. If you are interested in finding out more about the RCRA Docket Information Center, you can contact Kathy Bruneske (contractor), Head Librarian/Coordinator, atFTS 260-3231; Dmail Bruneske.Kathy. * Future Articles... In the December issue: •» Information on revised records disposition schedules. In the February issue: •» Records management for program managers. V J EPA Ranks Fourth in FOIA Requests According to Jeralene B. Green, EPA's Freedom of Information Act Officer, during FY 1990 EPA received approximately 39,000 Freedom of Information Act (FOIA) requests for information. This placed EPA fourth in the list of agencies with the most FOIA requests, behind the Department of Defense, Department of Justice, and Department of Health and Human Services. This is a significant statistic, considering the relative size of the Agencies. & fir r A ^ ( Tip of the Hat ) INFOACCESS would like to recognize records and information management staff for excellent work in the field of records management, whether it is the development of a special product, completion of a significant project, or acknowledgement of an Agency award. Congratulations to Sandy York (contractor), Program Director, who recently passed the ARMA certified records management exam and is now a Certified Records Manager (CRM) I Many thanks to Sandy York for her "Irregular, Intermittent, and Incomplete Listing of Records Management Articles." If you have not yet seen this list and would like a copy, you can contact Sandy at (303) 680-6576; Dmail York.S. We salute Geoff Steele, IMSD, whose proposal for the Electronic Forms Implementation Program was selected for funding by the Agency's FY91 Investment Fund for Quality and Productivity Improvement. The project will move the Agency in a phased process into an environment in which forms are designed, distributed, and processed electronically, with the potential to effect tremendous cost savings over time. Charles Grizzle, Assistant Administrator, Office of Administration and Resources Management, awarded IMSD $50K in FY91 funds to implement the proposed program. Hats off to Mike Miller, IMSD, who was awarded the 1991 Waldo Gifford Leland Prize for his co-authorship of the "Intergovernmental Records Project Phase 1 Report." The prize is awarded by the Society of American Archivists for writings "of superior excellence and usefulness in the field of archival history, theory or practice published in monographic form in North America." Mike's portion of the report concerned sharing disposition information about Clean Water Act records at the Federal and State levels. If you have any success that you would like to share with the Network, or If you know someone who should be recognized, contact Mary Hoffman (contractor), Network Coordinator at FTS 260-7762. fc Mary Hoffman, LAI INFOACCESS 6 OCTOBER 1991 ------- or Around the Records Network ^: ^ ::i:::;: • : i;::::;; :'::; :; g;;:^ i ?:????: Mi This section of INFOACCESS is used to report on upcoming meetings ana projects .currentlyijndSiWay.HMhe Regions, laboratories, and Headquarters. Anyone with contributions for this column^^TOOrtOkcoiiiotw filary Hoffman (contractor), Network Coordinator, at FTS 260-7762; Dmail HOFFMAN.MARY. Region 4: Gussie Lofton (contractor), RCRA Records Room, with assistance from Sandy York, (contractor) Program Director, set up a database for the circulation and tracking of RCRA records using INMAGIC software. Each record contains information such as the facility name and location, site identification number, file name and number, user information, and pertinent dates. The database can print reports in three formats, produce file labels, and generate overdue notices. If you would like to find out more about how Region 4 uses this new database, contact Gussie Lofton at FTS 257-0506. Sandy York also worked with Bette Drury (contractor), Regional Records Management, and Mary Ann O'Donoghue (contractor), Superfund Records Room, to establish a database structure and records format for the Regional records inventory. The database includes the following fields: site name, site location, site identification number, program office, and file number. One report format was developed so the staff can produce a list of files, in file number order, for each program office. Contact Bette Drury at FTS 257-2316 if you would like to know more about her inventory database. Region 8: A Superfund Confidential Business Information (CBI) program has been established in the Region. All staff who handle CBI records are being trained and tested to prevent the unauthorized release of CBI information. A manual is being developed to provide guidance on the handling of CBI. For more information on this project, call Kathleen Kazmerski at FTS 330-1194. Thanks to Carole Macy for sharing Procedural Roles for Superfund Remedial Administrative Records, a quick reference tool that was developed by Region 8's Superfund Administrative Records/Document Control Workgroup. Anyone interested in obtaining a copy of this document can call Gloris Butler at FTS 260-3639. Region 10: The Superfund records staff in the Region have developed a menu-driven database for hazardous waste guidance and technical reference information. The database, which can be searched by title keywords, contains about 1000 documents, including OSWER directives, EPA technical reports, training manuals, conference proceedings, Regional guidance and memoranda, and Headquarters policy and memoranda. The database has recently been made available through the Region's LAN for EPA staff, and the Region will encourage State contacts to access the database through the LAN. If you would like to know more about this system, contact Lynn Williams at FTS 399-2121. Thanks to Margaret Hughes (contractor), RCRA Records Center, for sharing information about the management of Regional RCRA files with Headquarters. Anyone interested in more information can contact Gloris Butler at FTS 260-3639. Headquarters: A Records Management Training Workshop will be held on November 6 and 7,1991, at the EPA Education Center at Waterside Mall in Washington, DC.The two-day session, sponsored by the National Records Management Program, covers files maintenance and disposition, retirement and disposal of inactive records, and retrieval of records from the Federal Records Center. The workshop is targeted for administrative officers and assistants, secretaries, clerk-typists, and other employees responsible for the management and maintenance of files. For more information contact Harold Webster at FTS 260-5912 or Debora Dorsey at FTS 260-6678. Michael Miller, IMSD, presented a paper titled, "Environmental Recordkeeping Requirements - A National Concern" at the 15th annual meeting of the Nuclear Information and Records Management Association (NIRMO). The Washington Interagency Telecommuni- cations System (WITS) was Implemented at EPA's Washington, DC Waterside Mall and Fairchild Building locations on August 24,1991. Most of the new telephone numbers consist of a new prefix (260), and the same last four digits, but there are some numbers whose last four numbers have also changed. There Is a conversion table in the back of the August 1991 Headquarters Telephone Directory. WITS will be implemented at EPA's Crystal Mall and Crystal Station locations in November. # OCTOBER1991 BIMI INFOACCESS ------- US EPA . Headauartere and Chemical Libraries EPA West Bldfl Room " u"je3404T nicat ^ Directory of Headquarters Records 1 AveN i Managers, October 1991 I 2000 ^ : : 56 NAME EMAIL PHONE FAX The INFOACCESS staff wants to be certain that it is reaching all those who are interested in information and records issues. We also welcome your comments and suggestions about the newsletter itself. Please take a moment to fill out this form and return it to Mary Hoffman (contractor), Network Coordinator, Headquarters Library, PM-211B, or send a Dmail message to Hoffman.Mary. Name Location/Office Mail Code .Please add the following name(s) to the mailing list. Please remove my name from the mailing list. Comments/Suggestions NAME EMAIL PHONE FAX Barton, Cheryl, CABD/OSW Barton.Cheryl 260-4649 260-7883 Bell, Marie, OSWER EPA5031 260-4510 260-7883 Beverly, Thelma, OA Beverly.T 260-4590 260-7883 Butler, Gloris, IAB/IMSD Butler.G 260-3639 260-3923 Calloway, Kennetta, OIG 260-8970 260-7883 Campbell, William P., FMB/OARM Campbell. W 260-1219 260-7883 Carrillo, Jerry, ASD/OIRM Carrillo.Jerry 260-8901 260-7883 Carrillo, Marline, OA Carrillo.Martine 260-2934 260-7883 Claytor, Mary, OCR Claytor. Mary 260-1052 260-7883 Crittendon-Powell, Bonnie, LAI * 260-8675 260-3923 Davis, Bernie, OARM Davis.Bernie 260-4083 260-7883 Davis, Elmira, OAR Davis.Elmira 260-4993 260-7883 Garrison, Linda, IAB/IMSD Garrison.Linda 260-6939 260-3923 Geer, Juanita, IMD/OTS Geer.J 260-3737 260-7883 Gorn, Michael, OARM 260-5004 260-7883 Hammiel, Bessie, AO Hammiel.Bessie 260-4865 260-7883 Hendrix, Greg, LAI * 260-7272 260-3923 Hoffman, Mary, LAI * Hoffman.Mary 260-7762 260-3923 Holley, John, FOSD/OAR EPA6482 260-2635 260-7883 Jenkins, Lisa, OPM/OSWER Jenkins.Lisa 260-7951 260-7883 Lake, Debbie, OCPA Lake. Deborah 260-1053 260-7883 Lloyd, Creavery, OPTS Lloyd.C 260-2906 260-7883 Lowe, Carolyn, OFA/OE EPA1408 260-1385 260-7883 McDonald, Georgianne, OTS EPA7584 260-4182 260-7883 Miller, Mike, IAB/IMSD EOA30714 260-5911 260-3923 Morrison, Helen, OECM EPA2224 260-2532 260-7883 Pappajohn, Kris, OPP/OPTS Pappajohn.Kris 557-2316 Pavlick, Robert, OW Pavlick.Robert 260-7818 260-7883 Pope, Carrie, OIA Pope.Carrie 260-4304 260-7883 Rapp, Brigid, IAB/IMSD Rapp.B 260-8710 260-3923 Repasch, Joni, IMD/OTS Repasch. J 260-1604 260-7883 Riley, Lois B.,ORD Riley. L 260-9139 260-7883 Rivera, Robert, OARM Rivera. Robert 260-8025 260-7883 Ruiz, Sonia, OA Ruiz.S 260-5000 260-7883 Sellers, Doug, IMD/OTS Sellers.Doug 260-3598 260-7883 Steele, Geoff, IMB/IMSD Steele.G 260-5636 260-3923 Stewart, William, OGC Stewart. William 260-8880 260-7883 Thomas, Beverly, OUST 308-8897 Thompson, Barbara, SAB Thompson. Barbara 260-3677 260-7883 Thompson, James P, PCMD Thompson. JP 260-3232 260-7883 Van Epps, Betti, OERR/OUST EPA5403 260-3217 260-7883 Webster, Harold, IAB/IMSD Webster.H 260-5912 260-3923 Wiley, Virgie, WED/OECM Wiley. Virgie 260-8180 260-7883 Windsor. Elsie, OPPE Windsor.E 260-4020 260-7883 York, Sandy, LAI [Denver] * York. Sandy (303)680-6576 680-6739 Young, Lisa, LAI * Young.L 260-3533 260-3923 * - Contractor NOTE; EPA docket contacts are listed in ACCESS EPA: Major EPA Dockets, Information Access Branch, IMSD. Copies are available from Ms. Dozina Taylor (contractor), Public Information Reference Unit, FTS 260- 5926. Please send any changes or corrections to Mary Hoffman (contractor), Network Coordinator, at HOFFMAN.MARY or call FTS 260-7762. * INFOACCESS 8 OCTOBER 1991 ------- |