United States
Environmental Protection
Agency
Office of
Enforcement
EPA 300-N-92-001
Fall, 1992
vvEPA
Jl Resources Council
^ M %/%/ E V/ Publication
In this Issue
Thanks from DAA
1
Nat'l HRC Mlg.
1
From the Chair
2
From the Editor
3
Awards QAT
3
OETQMQIB?
4
Awards
5
Brown Bag Forum 5
About rite HRC
6
Meeting Notes
6
OE at Work
7
Secretary Retreat
S
Your HRC Reps.
8
Comings A Goings 9
Calendar
10
QAT Request Form 11
The OE-HRC Needs YOU
ScoU C. Fulton
In recognition of the first issue of The Source, it is appropriate that we in the Office
of Enforcement, recognize some of the accomplishments of the OE Human Resources
Council (HRC) to date, and that we encourage the Council as it faces additional
challenges ahead. I particularly want to thank the members of the HRC for their efforts.
Over the past few years, the Human Resources Council, consisting of representatives
from most divisions in OE, have brought a variety of concerns to the attention of
management. These matters include rotational programs, career development for the
legal staff, and revision of the awards process. You have seen some of the changes
implemented as a result of the Council's recommendations. In addition, the Council
initiated a successful and informative Brown Bag Speaker's Forum and developed a
system of supervisory appraisals which will be implemented later this fiscal year. Such
accomplishments have been achieved through the persistence of the members of the
HRC.
The Office of Enforcement benefits from the Council's efforts, and I congratulate
those who have made these strides possible. There is still much that needs be done,
however, and I encourage all of you to assist the HRC as it meets the present and future
demands confronting it. Please contribute to the efforts to improve OE through the
Human Resources Council. Thank you for your efforts thus far and remember, you are
the source of OE's future success.
EPA Holds National HRC Meeting
William A. While
The EPA Human Resources Council met in Bellevue, WA July 20-22, where Bill
White, Enforcement Council for Superfund, represented the Office of Enforcement
Human Resources Council (HRC). liie HRC representatives were greeted by Region
10's DRA, Jerry Emison, and thereafter spent time on a number of significant agenda
items.
The first topic discussed
was HRC communications.
The National Council
membership recognizes a
need to better communicate
its activities and projects
with Local Human Re-
sources Councils (not mini-
Councils), in Assistant Ad-
Communlcations
Support Careers Management Systems
Diversity in SES and Management Ranks
Succession Planning
OHRM Personnel Issues
Contracts Management
EPA Training
Continued on page 2
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National HRC Meeting
ministrators' Offices and in the Regions.
The national group also seeks better interaction with local
Council representatives about planned activities and national
continued from page i agenda items. Action items were to develop a communications
strategy for each HRC project; to develop a quarterly news-
letter; to develop a communications checklist for HRC use; to develop an HRC annual report, and to prioritize
HRC issues based on communication needs.
Implementation of the Support Careers Management System in EPA was the next topic. The HRC strongly
supports implementation of the System within EPA, and reviewed and commented on OHRM's implementation
plan. OHRM will continue to work on measures of success and incentives, but the primary conclusion of the
national council was that support for the plan must be generated within each unit's management in order for the
plan to be implemented.
The next topic was Assuring Diversity in the SES and Agency management ranks. The group discussed the
question: What should the Agency do in the near term to increase the number of women and minorities in man-
agement positions? Numerous suggestions were generated, including: distribution of diversity data; giving direct
accountability to AAs; targeting women and minorities more effectively; providing career alternatives to the
existing management cadre; institutionalizing mentoring for members of target groups; designating minority
recruitment coordinators;.targeting outside the Agency where necessary; and adjusting rewards and penalties for
managers in minority recruiting. Each HRC member was charged with beginning to seek implementation of
appropriate suggestions within their organizations.
Succession Planning was another topic addressed. The Executive Review Board commissioned a white paper
on management succession planning, looking at the management corps as a whole. The overall objective is to
take a long-term approach, use a diverse selection pool for management replacement, and to fill that pool with
people who will meet the Agency's long-term diversity needs and its expectations for management skills. The
possibility of numerous retirements in EPA due to pension opportunities in 1994 does not seem likely. Only 40
SES retirements are projected.
Additional topics covered during the meeting were OHRM personnel issues, Contracts Management in EPA, a
view of the Agency from Bonneville Power Administration (which views EPA's people as incredibly knowledge-
able and well-skilled), and Management Development Planning and Improvement of EPA Training (to turn the
Agency into an organization which is able to learn by guiding and planning for development of our workforce).
The Council will meet again at a later date to follow up on the matters addressed.
From the Chair
Elyse DiBiagio-Wood
As the OE Human Resources Council issues its first newsletter, I want to take a few lines to thank those people
who, through their efforts, made this newsletter a reality. These people include, David Winfrey, who spent numer-
ous hours designing the masthead and laying out the newsletter; Pat Miller, the new Co-chair of the OE HRC, who
took on the task of trying to fund publication of the newsletter, and all the others who contributed articles to this
newsletter.
The HRC has accomplished a lot in the last four years, due largely to the efforts of those who committed their
limited time to these efforts in spite of the demands of their regular assigned jobs. We can't rest on our laurels
however. There is still a lot to be done. For example, upward mobility for support staff is still in its infancy stage
in OE; diversity still needs to be carefiilly addressed; and in OE, as in other AAships within EPA, and in the
government at large, die number of women and minorities in management positions is extremely low. EPA
recognizes and is concerned about these issues (see Nat'l HRC Meeting, page 1). Concern is not enough, however.
OE must make greater efforts to institute mentoring and other development programs to bring more of our compe-
tent women and minority staff members into the management corps as well as to enhance professional development
opportunities for support staff, and increased sensitivity toward diversity issues.
The HRC can assist in these efforts by supporting speakers and other programs on understanding and managing
diversity and periiaps making suggestions for implementation of a developmental program for support staff and a
management development program for women and minorities in OE. Without your help, however, we can not deal
with these issues nor any others which confront the Office as a whole. We need your Ideas and your dedication to
move ahead to improve the quality of OE by development of its human resource. You.
The Source 2
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0
Word from the Editor
David M. Winfrey
The Source, editorial board invites you to
join us in learning about recent developments
which impact the Office of Enforcement
from a human resources perspective. This
publication is just one of several recent
efforts by the OE Human Resources Council
(HRC) to share important information with
all of OE. The Source editorial board also
encourages you, as part of the OE family, to
share with us your thoughts, observations,
and recommendations for change.
As the name of this quarterly newsletter
¦tnme.'ytcAi- ¦
implies, it identifies with the relationship
between OE and its employees-namely, that
as members of the OE family, we are the
source of the success of this Office. As you
will observe throughout this issue, and in
those to follow, your special commitment to
the human resources concerns of OE includ-
ing the HRC and The Source, will benefit all
of OE.
We encourage you to become active in the
HRC and submit articles for upcoming issues.
With your help, we will remain the source of
OE's success.
Awards QAT Developments
Joan Alcock
The OE Quality Action Team (QAT) on Awards has held bi-weekly meetings since late March 1992. When the
Awards QAT was formed, we decided to narrow our focus to the cash awards process only and to develop some
recommendations by July. Toward this end, we conducted a series of interviews with many managers within OE to
learn more about how the awards process has worked in the past and how management would like to see the process
change. We also conducted a random survey of staff to ascertain their level of knowledge about the process and their
opinions of it. Recommendations that were accepted and will be implemented are the following:
• Budget for Sustained Superior Performance Awards at the beginning of the fiscal year--an approach which will
satisfy several areas of concern: 1) cash awards will be available to managers to be awarded in conjunction with
performance evaluations; 2) recognition at OE's award ceremony will be more closely tied to the time the award is
received
• Award money to be allocated among OE's various offices on a pro rata basis. The ECs or Office Directors will
decide how that amount will be distributed within the division.
• Special Act awards will be considered at various times during the year so that these awards may be received
closer in time to the performance of the special act.
OE Awards QAT Members
PatAlberico, OCAPO
Winston Hay the, OCAPO
Joan Alcock, OCAPO
Nancy Hunt, OCAPO
Joanne Berman, OE-Air
Undo Jones, OCAPO
Maria Brin, 0E~Water
Fitzgerald Lewis, OE'Toxics
Terry Culttns, OF A
BUI White, OE-CERCLA
Julie Domike, AA
The Source 3
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OE TQM QIB. . . ?
Mimi Newton, OE-RCRA
YES! The OE Toial Quality Manage-
ment (TQM) Quality Improvement Board
(QIB) is made up of 14 members
who were selected as representatives of a broad cross-section of employees within OE. The role of the QIB is
to establish a TQM training schedule for all OE employees, establish cross-divisional Quality Action Teams
(QATs), and develop a Quality Implementation Plan in order to clearly define how TQM will be implemented
within OE.
The QIB has also developed a one-page QAT request form which any employee may use in order to
propose that the QIB establish a QAT to address specific cross-divisional opportunities for improvement.
These forms may be filled out and sent to the QIB
which may then formally establish the QAT. A
QAT request form can be found on page 11 of this
newsletter. Following is a short run-down of OE's
QIB members:
Robert Banks-Program Analyst in OCAPO's Com-
pliance Evaluation Branch, working with the
CERCLA and RCRA enforcement programs
(STARS), and principal author of the National
Enforcement Accomplishments Report
Beth Craig-NEIC's Planning and Management
Division Director
Elyse DiBiagio-Wood-Senior Attorney and fre-
quent Acting Branch Chief with OE's Water Di-
vision, and Chairwoman of OE's Human Re-
sources Council.
Julie Domike-Attamey/Advisor in OE's Air Divi-
sion and currently on detail as Special Assistant to
Scott Fulton, Deputy Assistant Administrator for
Enforcement.
Dick Emory-Attorney/Advisor in OE's Criminal
Enforcement Division.
Scott Fulton-Deputy Assistant Administrator in
the Office of Enforcement
Bob Heiss-Director, Office of Enforcement Policy,
OCAPO. AS OE's Quality Coordinator, he manages
the provision of basic training for TQM and the
quarterly survey of managers regarding TQM activi-
ties in their offices and assists the Deputy Assistant
Administrator in the operation of the QIB.
Mimi Newton-Attorney/Advisor in OE's RCRA
Division, and one of six OE TQM training facilita-
tors.
Ken Patterson-Acting Branch Chief for the Case
Development Branch in OE's Superfund Division,
and one of OE's six TQM training facilitators.
Michael Penders-Special Assistant to the Assistant
Administrator for Enforcement.
Pete Rosenberg-Program Analyst in OE's Office of
Compliance Analysis and Program Operations, who
is responsible for, among other things, OE's strategic
plans and pollution prevention.
Martha Walters-Special Assistant to Tad McCall,
Deputy Assistant Administrator for Federal Facili-
ties.
John West-Special Agentin Charge of Investigations
in OE's Criminal Investigation Division.
TQM & More
This is a schedule of upcoming Total Quality
Management training sessions. For those of you
who have not yet taken TQM training, you are
strongly encouraged to make time to attend this
session. If you have questions concerning this
schedule or TQM in general, please contact
Alice Mims on 260-4452.
TQM Training Schedule
Next Training Session:
November 17,18 & 19,1992
The Source 4
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OE Special Act
Awards
Immediate Office!AA:
Bill Frank,
Beverly White,
Marietta Haggins,
Francine Strickland
Jennifer Havedcamp,
George Hays,
Lorraine Clinton,
Federal Activities:
Ken Mittelholtz,
Fred Mintz,
Wayne Elson,
David Powers,
Arthur Totten,
Bill Dickerson,
Sally Brough,
James Serfis,
Anne Miller,
Joe Montgomery
OCAPO:
Cheryl Wasserman,
Lynda Williams,
Larry Wilbon,
Lisa Tychsen,
Charlie Marks,
William Watt,
Alice Mims
Ann DeLong,
Greg Marion,
Helen Morrison,
Robert Greenspun,
Robert Banks,
Pat Miller,
Criminal Enforcemet:
Louis Halkias,
Dick Emory,
Roberta Hartford,
Lori Hanson,
Henry Starr,
Cheryl Harris,
Federal Facilities:
Theresa Thomas,
Linda Rutsch,
William Mills,
George Wyeth,
Lisa Lubick,
Joanna Hunter,
Julie Anderson,
Barbara Maco,
Joyce Olin,
Nicholas Morgan,
Sally Dalzell
Thomas Kohl,
Cathy Smith-Gilham,
Bruce Miikin,
Michael Byrnes,
Linda Algar,
Marvin Turley
Robert Carr,
Martha Walters,
Andy Mozynski,
Richard Colbert,
Mary Sanderson,
Robert DiBiccaro,
John Kemmerer,
Mark Klaiman,
Diane Lynne,
Reginald Cheatham,
Civil Enforcement:
Cheryl Murray,
Linda Breggin,
Susan O'Keefe,
Dan Palmer,
Lourdes Bufill,
Mimi Guernica,
David Hindin,
Joseph Theis,
John Fogarty,
David Batson,
Pat Sims,
Larry Groner,
Ceil Price,
Melissa Marshall,
Trish Mott,
David Rabbino,
Doug Dixon,
Gregory Kennan,
Sandra Connors,
Barabra Jackson,
Jeneen Johnson,
Debbie Jones,
Andrew Cherry,
Scott Garrison,
Marge Harris,
Jerry Gidner,
Fitzgerald Lewis,
Julie Domike,
Steve Viggiani,
Elliott Gilberg,
Elise Hoerath,
Mimi Newton,
Ann Kline,
Larry Sperling,
Ira Feldman,
Peter Fontaine,
Jon Silberman,
Bob Fentress
Brown Bag Lunch Seminars
Food for the Enforcement Minded Gary Jonesi
™ N
On Thursday, November 5, from 12 noon to 1:30 pm, in W1103, the Human Resources Council will sponsor
another in a series of OE Brown Bag Seminars. The November seminar will feature some of the latest and most
exciting developments in Superfund. OE Brown Bag Seminars arc held regularly on the first Tuesday of each month
(although November's Brown Bag Seminar has been changed to accommodate election-day activity).
This year's seminars have included presentations by the Environmental Appeals Board as well as by most of the
divisions within OE. The seminars are a great opportunity for divisions and offices to share with the entire OE
family the wealth of experience and knowledge available in OE; they also foster a greater understanding and
appreciation of what each office in OE is doing.
Please contact Gary Jonesi (260-3072) if you have any questions or suggestions for additional Brown Bag
Seminar topics. >
The Source 5
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Organizational History
Pat Miller, OCAI'O, NHTI
ABOUT
THE
HRC
The OE Human Resources Council (HRC) was established in 1989. Persons interested in
joining the OE Human Resources Council submitted to Gerald A. Bryan, Director, OCAPO, a
justification for organization. Selections were made based on those explanations and the Council
began meeting in July of 1989 on a monthly basis with approximately 15 members representing
all OE Divisions.
The mission of the Council is to help facilitate an atmosphere where OE employees feel more
enthusiastic about their individual work and to help all OE employees feel a common sense of
purpose in accomplishing EPA's mission. The Council decided to address major areas of concern
to all OE employees-namely, awards, brown bag events, management appraisals, and communi-
cation sharing between all employees.
The Awards Subcommittee of the OE-HRC proposed that the 50% rule be eliminated from the
awards process. The previous ruling provided that only 50% of all employees in each Division
would be permitted to be nominated for a cash award. Last year the HRC was instrumental in
abolishing this rule. With the establishment of the OE Awards QAT, additional recommendations
have been made by that group and are currently being reviewed.
Several months ago, Brown Bag Seminars, sponsored by the HRC, were begun. These
monthly seminars are advertised by flyer and on the LAN. The next seminar will be held in
Room 1103 WT on November 5, from Noon to 1:30. The OE CERCLA Division will be hosting
this particular seminar.
A recommendation on the use of management appraisals has been forwarded by the HRC to
OE management for review. The HRC is currently evaluating the possible use of contractors to
tally and analyze the data likely to be received from this system.
Those of us who have been on the OE-HRC since its inception, as well as our newer members,
find that many beneficial hours have been spent on this Council contributing to the welfare of OE
and its employees. We have an open invitation to all OE employees to become active in the
Council. You may contact any member for additional information.
Sit Our Last Meeting —__________
^ Pal Miller, Scribe
The OE Human Resources Council held its last
monthly meeting on Tuesday .October 27, 1992.
Meetings are open to all OE employees and are held
the fourth Tuesday of each month. You may contact
any OE-HRC member to obtain the time and loca-
tion.
In attendance at the last meeting were: Elyse
DiBiagio-Wood, Pat Miller, David Winfrey, Joan
Alcock, Gary Jonesi, and Winston Haythe. The full
HRC membership is noted on page 7 of this newslet-
ter.An update was provided on the status of our
recommendation on management appraisals.
Earlier in the year we forwarded a recommendation
to the AA/DAA that OE participate in a manage-
ment appraisal program. We have now jointly
agreed (HRC & Management) that his recommen-
dation should be delayed until January. Several
EPA offices use a contractor for management
appraisals and the OE-HRC will investigate the
possible use of a contractor.
A discussion took place on the development of this
newsletter; several decisions were made. Each
member will forward information from their Divi-
sion/Office to David Winfrey for inclusion in the
quarterly newsletter. David Winfrey, Elyse
DiBiagio-Wood, and Pat Miller will review all
information received and work together on a design
and layout for the newsletter. All OE employees are
encouraged to forward human resources type
information to David Winfrey for possible inclusion
in our next newsletter, currently scheduled to arrive
on your desk during the month of January.
We further discussed the use of an OE HRC
suggestion box. In the near future (when we have
been cleared to make FY-93 purchases), an OE-HRC
Bulletin Board will be installed on the 3rd floor of
the Mall. The bulletin board will include a drop box
or envelope area for suggestions to be made by all
OE employees.
The Source 6
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OE at Work
Featuring Enforcement Activity
Office of Federal Activities
Under the National Environmental Policy Act (NEPA) and Section 309 of the Gean Air
Act, the Office of Federal Activities (OFA) reviews and comments on the environmental
impacts of nearly all major Federal agency actions. As such, OFA serves as EPA's primary
focal point for working with other federal agencies to assure that they carry out their activi-
ties in an environmentally sound manner. Duriflg FY 1992, OFA played a major role in
applying environmental review techniques to the following three critical public policy
issues.
• Spotted Owl NEPA Review: worked with the Bureau of Land Management on old
growth forest concerns in the Pacific Northwest to ensure geographically unique ecosystems
therein.
• Western Water: Used its Section 309 authority to advise on matters of NEPA docu-
mentation in order to address environmental impacts and/or opportunities for environmental
enhancement associated with water management projects.
Also worked with the Bureau of Reclamation to seek early resolution of potentially signifi-
cant interagency disagreements on western water policy and implementation.
• U. S.—Mexico Environmental Review: Provided support to the Office of the U.S.
Trade Representative in the preparation of an environmental review of the issues and
impacts of the North American Free Trade Agreement during its proposal. Issues stressed
by EPA included among other things, the need for an open and comprehensive exam as well
as an opportunity for public input.
For further information concerning these developments, contact Gwen Whitt on 260-
8797.
Multimedia Coordination Team (MCT)
The Multimedia Coordination Team, in consultation with other OE Divisions, completed in August and
September, the implementation of a series of industrial sector initiatives as well as one pollutant specific
initiative. The Department of Justice filed a number of civil judicial actions and a number of regions filed
administrative actions as part of the Pulp and Paper, Primary Metals, Industrial Organic Chemicals, and
Benzene initiatives.
The multimedia enforcement initaitives are part of EPA's multimedia strategy to ensure closer coordina-
tion of different EPA offices and to reduce the likelihood that compliance with one EPA program will transfer
pollutants to another EPA program. Through these completed initiatives as well as with future initaitives, OE
seeks to increase the efficiency of the enforcement process and to maximize the environmental and deterrence
impact of enforcement. For more information concerning the multimedia enforcement initiatives, contact
Kathy Summerlee, OE Multimedia Coordinator, 260-2879.
NOTICE
The information included in this newsletter has been contrib-
uted by OE employees. It is intended to be accurate and
intended solely for human resources communications within
OE. Information containied herein is not intended to be legal or
policy advice and is not binding upon the Agency or any of its
employees. For further information concerning particular
items contained in this newsletter, you may contact the author.
The Source 7
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On September 24 and 25, the Office of Enforcement secretaries
attended their first secretarial retreat in Richmond, VA. Approxi-
mately 30 secretaries participated representing all of the OE Divi-
sions. A secretary visiting from NEIC was also in attendance. This
retreat was facilitated by Paul Newton and Debra Dorsey from the
KS" EPA Institute.
The purpose of the retreat was to discuss various issues concerning the OE secretaries. This retreat was also
a get-acquainted opportunity. Even though all but one of the secretaries were from OE, a number of secretaries
had never met one another. On the first day of the retreat, the secretaries completed the Myers Briggs Type
Indicator questionnaire. The questions helped everyone leam more about themselves and how better to re-
spond to certain personal and work situations. It was a very interesting way for the participants to learn more
about themselves and the people with whom they work.
The second day was spent on a technique called "Start, Stop and Continue." In this process the secretaries
focused on areas which they, as a group, wish to start doing, stop doing and/or continue doing to help them
progress as secretaries or even to move out of the secretarial field. Mini QAT teams were formed to follow-up
on these issues.
The secretaries collectively found the retreat extremely valuable. They would like to express thanks to
,OE managers for supporting the retreat and request continued management support in this area. Managers
will soon be receiving a write-up on the results of the retreat.
The Source
Editorial Board
David Winfrey, Editor
Elyse DIBlaglo-Wood
Pat Miller
GaryJonesi
Please send information for
inclusion in the next issue of
The Source to:
David Winfrey, LE-134S
LAN: DWInJrey
Phone: 260-8293
YOUR HRC
REPRESENTATIVES
Elyse DiBigio-Wood, Chair
260-8187
Pat Miller, OCAPO,
260-2350
Joan Alcock-OCAPO
260-3049
Joanne Berman-OE-Air
260-6224
Brenda Chappel--OE~Criminal
260-9665
Don Franklin-OFA
260-5908
Eloise Farbrush--AA
260-4540
Gwen Harley, OE-Air
260-1089
Winston Haythe-OCAPO
260-8783
Gary Jonesi-OE-RCRA
260-3072
Joe Montgomery-OFA
260-8793
Cheryl Murray--AA
260-4540
Lisa Nelson-OCAPO
260-8782
Rhonda Pierce-OE-CERCLA
260-8174
Mike Walker--OE-Toxics
260-8690
Bill White--OE-CERCLA
260-3050
Gwen Whitt-OFA
260-8797
Virgie Wiley-OE-Water
260-8180
David Winfrey--OE-CERCLA
260-8293
Carolyn Young--OE-Toxics
260-6664
The Source 8
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Laura Rose Day Begins Rotation with the Multimedia Coordination Team (MCT)
The Multimedia Coordination Team (MCT) welcomes Laura Rose Day as she begins a three-
month detail with the MCT. Laura joins the MCT from the Region V Office of Regional Coun-
sel where she was a staff attorney. Laura will be assisting Kathy Summerlee and her staff as they
continue to fulfill their multimedia enforcement objectives. Welcome Laura.
Did You Hear... ?
New Addition to Garlow Family
On Sept. 20th, Charlie Garlow's third daughter was born at the birthing center
with the help of midwives. A 6 lbs, 13 and 1/2 ounce girl named Nellie, joins
two older sisters, Juliette and Kateland who both attend the EPA day care center.
The parents are healthy and happy and are looking forward to the holidays.
Doug Dixon, OE-CERCLA and Kristi Miller exchanged wedding vows on
October 10,1992 in Kalamazoo, MI. Congratulations to Doug and Kristi.
Willis Wang, OE-CERCLA wed Terri Yahia in Virginia Beach, VA on Septem-
ber 12th. Congratulations to Willis and Terri.
Combined
Federal
Don Franklin
The annual Combined Federal Cam-
paign has started for OE. Keyworkers
from every OE office have been trained
and supplied with banners, pledge cards
and Keywoiker buttons, and will be
contacting you concerning contributions.
The iscei^sl0w4cwta inthf economy has
deprived many charities, performing
exceedingly worthwhile work for the ill,
the disabled, and the unfortunate, located
in the National Capital Area, of valuabfc
sourcesoffunds.
to the Combined Fe
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November 1992
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
1
2
3
4
OE Brown Bag
Seminar
5
6
7
8
9
10
Veterans' Day
11
12
13
14
15
16
17
18
19
20
21
22
23
HRC Meeting
24
25
Thanksgiving
26
27
28
29
30
Sllllllllllllll
December 1992
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
llSliPlSf
1
2
3
4
5
6
Pearl Harbor
Day
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
HRC Meeting
22
23
24
Christmas
25
26
27
28
29
30
31
The Source JO
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QUALITY ACTION TEAM REQUEST FORM
Date: Phone:
Name: Mail Code:
Describe your TQM proposal:
Has any previous work been done on this subject?
Estimated duration of project:
Reasons why this issue is appropriate for TQM development:
Who's affected by this issue (what organizations or offices)?
Suggested participants (if any) on the QAT (if you know, please
indicate if the person has had TQM training):
Do you anticipate the need for a facilitator?
** Return forms to Bob Heiss **
NE Mall 112, Mail Code (LE-133), LAN RHeiss
The Source 11
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Printed on Recycled Paper
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