Doorsfor
America's
Small
Businesses
to
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Americas Small Businesses.
A Presidential Priority
n March 2002, President George W. Bush unveiled his
plan to promote an economic and regulatory environment
, where small businesses can flourish. He is committed to
breaking down regulatory barriers to job creation and giving
small businesses a voice in the complex and sometimes confus-
ing regulatory process.
"/ want to make sure people understand that were
going to do everything we can to clean up the regula-
tory burden on small businesses...Every agency is
required to analyze the impact of new regulations on
small businesses... The Office of Management and
Budget will not accept regulations that do not calcu-
late the cost on American small businesses." ^^
President George W. Bush
March 19, 2002
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A Message From the
EPA Administrator
Dear Small-Business Owner:
I am pleased to introduce you to Opening Doors for America's
Small Businesses. This brochure highlights some of the ways
the U.S. Environmental Protection Agency supports
President Bush's plan to promote the growth and vitality of
our nation's small-business community.
At EPA, we share President Bush's appreciation for the key
role played by small businesses in sustaining the health of our national economy.
We have established a Small Business Ombudsman and initiated more than 100
activities designed to help small businesses fulfill their environmental responsibili-
ties. We also recognize our responsibilities to ensure that regulations are under-
standable, compliance assistance efforts are effective, and our programs succeed in
promoting cost-effective solutions.
As EPA continues its partnership with America's small businesses and strives to
identify better ways to integrate business growth and environmental protection, I
encourage you to use this brochure as a guide to begin exploring the valuable
resources this agency can provide.
Sincerely yours,
Christine Todd Whitman
Administrator
U.S. Environmental Protection Agency
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Helping Americas Small Businesses...
Navigate EPA
Small businesses face unique challenges in their efforts to
understand and comply with environmental regulations.
Recognizing the need for a small business advocate, EPA
created the Small Business Ombudsman. This important contact
point provides "one-stop" assistance to help America's small businesses
find answers to their environmental questions.
The Small Business Ombudsman is your advocate for:
Assistance
We answer regulatory questions via a toll-free hotline, provide more than
350 EPA publications free of charge, develop compliance assistance tools,
and give direct access to regulatory assistance via a comprehensive Web site.
Communication
We publish a newsletter twice a year that reports on important Agency activi-
ties and provide timely alerts to small businesses and interested service
providers about EPA actions.
Leadership
We help Agency officials understand the special needs of small businesses,
represent small business views during EPA regulatory activities, and facilitate
dispute resolutions between small businesses and EPA.
Outreach
We support the small business assistance program in each of the 50 states
and work with small businesses, service providers, and state and regional offi-
cials to address small business needs.
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Key Resources...
As your gateway to EPA, the Small Business Ombudsman can help you navigate
EPA's small business resources. The Small Business Ombudsman's services are
only a phone call or computer click away.
Hotline: 1-800-368-5888
Professional engineers staff the toll-
free hotline and answer small busi-
nesses' questions about environmental
regulations. You can also call the hot-
line to request any of the free publica-
tions maintained in our publication
inventory.
NEW! Small Business
Environmental Assistance
Providers Directory
This free directory provides an
overview of small business assistance
programs and includes federal, state,
and private providers of environmen-
tal assistance. Call the hotline to order
your free copy, or you can download it
from our Web site at
.
Web Sites:
www.smallbiz-enviroweb.org
The Web site provides immediate
access to relevant environmental and
pollution prevention information
from EPA, state small business assis-
tance providers, and other useful
sources.
www.epa.gov/sbo
Descriptions of the 100+ small busi-
ness activities that EPA has undertak-
en as well as answers to frequently
asked questions can be found on the
Small Business Ombudsman's Web
site.
Already Making a Difference...
Small Businesses Get Results
During testimony before the U.S. Senate, Ben Cooper of the Printing Industries of America
described the Small Business Ombudsman office as "one of the best outreach programs in
the federal government." And with over 1,000 calls to the office each month, small
businesses are taking advantage of the services provided by the Ombudsman. For example,
when the owner of a truck washing facility recently called about storm water regulations,
the Ombudsman put the company in direct contact with a state official who answered the
company's questions about the necessary permit—all in under 5 minutes. That's results!
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Helping Americas Small Businesses...
Improve Emerging Regulations
We are improving our regulations so they are easy to
understand and practical to implement by small
businesses. By providing better and earlier access to the
regulatory process, developing alternative approaches to regulations,
and preparing guidance in simple terms, we are creating a system
that works for small businesses.
Early Involvement
The Small Business Regulatory
Enforcement Fairness Act provides
you with an opportunity to participate
early in the development of certain
environmental regulations to ensure
your views are considered. For rules
that will have a significant impact on
small businesses, we solicit input from
affected parties and consider alterna-
tives that minimize adverse affects on
the small business community. We
also develop regulatory compliance
guides to make it easy for small busi-
nesses to understand and comply with
the new regulations. Our Small
Business Advocacy Chair is responsi-
ble for implementing the law and
helps identify small businesses to par-
ticipate in the review of selected pro-
posed rules. With this process, you
have a voice before, during, and after
the rulemaking process.
Contact: 202 564-4000
Self-Certification
To make it less burdensome for you to
comply with our regulations, we are
testing innovative new ideas. One
promising concept is the
Environmental Results Program,
which uses self-certification as a means
to improve and reward compliance.
This comprehensive, sector-based pro-
gram replaces individual state permits
with industry-wide environmental
performance standards and annual
certifications of compliance. In this
program, small businesses receive
detailed compliance assistance, are
able to self-certify compliance, and use
common-sense performance measure-
ments. This system has become a real-
ity in Massachusetts and is being
replicated in Rhode Island, Florida,
Maryland, and the District of
Columbia. Our goal is to encourage
greater use of this type of business
accountability in other state and fed-
eral programs.
Contact: 202 260-4822
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Plain Language
We are striving to write our regula-
tions in plain language to make them
easier to read and understand. This
effort will help you save time, effort,
and money when complying with
environmental rules. Plain language
rules also send a clearer message about
your responsibilities and our expecta-
tions regarding compliance. In addi-
tion, we are providing more informa-
tion in a "question and answer" for-
mat to help you readily find the infor-
mation you need.
Contact: 202 564-6559
Online Access
We are providing better ways for you
to share your views on our proposed
regulations and policies. EPA Dockets
enables you to participate in the rule-
making process and access electronic
docket materials more easily and more
efficiently using the Internet. This sys-
tem was developed to process and
manage public information including
rulemaking documents, supporting
documentation, and Federal Register
notices, and it will help you view,
retrieve, and submit comments online.
Contact: 202 566-1674
Already Making a Difference...
Small Businesses Influence EPA Decision
When we began the process to regulate industrial laundries, we learned from small
businesses that our original proposal would cause unnecessary problems (e.g. significant
burden for some laundries). We also learned that the industry was already subject to
oversight by publicly owned treatment works facilities. So we looked for a better idea. A
coalition of trade associations and individual small businesses such as Rite-Way Laundry &
Dry Cleaners, and Huebsch Linen and Uniform encouraged us to develop better exemptions
and to consider alternatives to regulating all or part of the industry. As a result of this
dialog, we withdrew the proposed regulation, and the industry introduced a voluntary
pollution prevention plan.
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Helping Americas Small Businesses...
Manage Environmental Compliance
We are creating new tools and other resources to help small
businesses reduce the burden associated with regulatory
compliance and better manage their compliance efforts.
With online resources, specialized assistance, creative tools, and
better policies to reduce penalties, EPA's compliance activities are
becoming more responsive to small business needs.
Compliance Assistance Centers
We have partnered with industry rep-
resentatives and others to launch sec-
tor-specific Compliance Assistance
Centers. The centers provide tools
such as screening checklists, plain lan-
guage guides, online "virtual tours" of
facilities, and technical information to
help small businesses understand their
regulatory requirements. Through
Internet Web sites, telephone assis-
tance lines, fax-back systems, e-mail
discussion groups, and more, the cen-
ters can help you understand environ-
mental requirements and save money
through pollution prevention tech-
niques. The centers support:
Agriculture
Automotive service & repair
Chemical manufacturers
Metal finishing
Paints & coatings
Printed wiring board manufacturers
• Printing
Transportation
Contact: 202 564-7076
Disclosure Incentives
The Small Business Compliance
Policy promotes environmental com-
pliance among small businesses (i.e.,
those with 100 or fewer employees) by
providing incentives to discover and
make good faith efforts to correct vio-
lations, provided they meet certain
criteria. EPA will eliminate or signifi-
cantly reduce penalties for small busi-
nesses that voluntarily discover viola-
tions of environmental law and
promptly disclose and correct them. If
your business has more than 100
employees, however, you may be eligi-
ble for EPA's Policy on Incentives for
Self-Policing, known as the "Audit
Policy," which also provides potential
penalty reductions for voluntary dis-
covery and correction of environmen-
tal violations.
Contact: 202 564-2310
or
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Compliance Clearinghouse
The National Compliance Assistance
Clearinghouse is your guide to com-
pliance information on the Internet. It
provides quick access to compliance
tools, contacts, and planned activities
from across EPA as well as other com-
pliance assistance providers. This site
differs from others because it provides
comprehensive links not only to EPA's
environmental compliance assistance
materials, but also to materials from
all 50 states and many other organiza-
tions. Many innovative features allow
you to interact directly with EPA and
improve communication and collabo-
ration among compliance assistance
providers.
Contact: 202 564-7071
User-friendly Software
The "Toxics Release Inventory - Made
Easy" software, or TRI-ME, is an
interactive, user-friendly software that
guides you through the entire Toxics
Release Inventory reporting experience
from start to finish. The software pro-
gram will lead you through a series of
logically ordered questions to deter-
mine if your company needs to com-
ply with Toxics Release Inventory
reporting requirements. If your com-
pany is required to report, the soft-
ware provides guidance on how to
complete the necessary reporting
forms. After you have finished enter-
ing information, the program checks
your forms for errors and then creates
a final report. This new tool will help
you eliminate potential mistakes and
significantly reduce your data entry
time.
Contact: 202 566-0731
Already Making a Difference...
Small Business Finds Relief in New Software
When John Troxler of Propeller Foundry sat down to work on his company's annual Toxics
Release Inventory forms, he wasn't looking forward to the task. He had a plan to help
make his job much easier, however. Instead of clearing a space on his desk for all the
paperwork and plugging in his accounting calculator, he loaded TRI-ME software on his
computer. As the format was similar to the tax program he used at home to complete his
income taxes, he found the system easy to use. His assessment of the software: "TRI-ME
program saved me about 4 hours and at least 10 points on my blood pressure!" While he
will still have to complete TRI forms next year, he is looking forward to using the program
to make his job— and his life—a lot easier.
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Helping Americas Small Businesses...
Embrace Environmental Leadership
We are partnering with small businesses to promote
voluntary stewardship activities that reduce waste,
increase efficiencies, and save money. We are
recognizing and rewarding small businesses for embracing
innovative environmental protection approaches and becoming
environmental leaders in their industry.
Partnership Opportunities
We offer a variety of opportunities,
known collectively as Partners for the
Environment, that help you improve
business practices in ways that are
good for your business and the envi-
ronment. They're designed to help you
apply ideas that can produce environ-
mental results more quickly and cost-
effectively Focusing on pollution pre-
vention, businesses set and reach envi-
ronmental goals such as conserving
water and energy, or reducing green-
house gases, toxic emissions, solid
wastes, indoor air pollution, and pesti-
cide risk. While some of these pro-
grams are highlighted in this
brochure, more than 40 others at EPA
can help you take advantage of cost
savings, gain public recognition, or
find technical assistance.
Contact: 202 260-6135
National Recognition
To encourage top environmental per-
formance, we are giving businesses a
reason to "go the extra mile." The
National Environmental Performance
Track is designed to recognize and
encourage top environmental per-
formers—those who go beyond com-
pliance with regulatory requirements
to attain levels of environmental per-
formance that benefit the workforce,
communities, and the environment.
Participation in EPA's Performance
Track program can lead your company
to implement potentially more effi-
cient approaches to environmental
protection as well as receive public
recognition for your environmental
commitments. With Performance
Track, your company can lead the way
to environmental excellence while
saving money and improving
productivity.
Contact: 888 399-PTRK
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Industry-Specific Assistance
SectorSTAR is an online resource that
provides targeted information on envi-
ronmental innovation and excellence
in five industry sectors: meat and
poultry processing, metal casting,
metal finishing, shipbuilding and
repair, and specialty batch chemicals.
SectorSTAR's industry-specific tools
and resources can be searched by
industry sector, program, state, or by
tool or resource type so you can
quickly locate the information most
useful to you. You also can find out
how others in your industry have used
innovative approaches to protect the
environment by reading the monthly
success stories on SectorSTAR. To
learn what is happening in your
industry and how to improve your
environmental performance,
SectorSTAR is your one-stop solution.
Contact: 703 750-6401
Energy Conservation
ENERGY STAR® for small business is a
voluntary program that can help you
increase your company's energy effi-
ciency, which will reduce your energy
use and save you as much as 30 per-
cent on your utility bills. ENERGY
STAR® provides a free 100-page guide,
success stories, finance directory, tech-
nical support, and a national awards
program to help you save money and
prevent pollution. Any private busi-
ness or non-profit organization with
an aggregate facility space of 100,000
square feet or less can participate.
ENERGY STAR® can help you decide on
a strategy that optimizes savings and
minimize upfront costs.
Contact: 888 STAR YES
Already Making a Difference.,,
Small Business Finds That Saving Energy Saves Money
Situl Vekaria of Bestway Supermarket in Hemingway, South Carolina, decided to slash
energy costs, and he quickly found the "best way" with the help of ENERGY STAR® for small
business. He converted an open freezer to an enclosed frozen food case and replaced
standard fluorescent lighting with highly efficient metal halide lamp fixtures. As a result, the
store saved $800 a month in energy costs with the new freezer and $50 a month with the
new lights. In addition, Bestway saved energy by tuning up the store's heating and cooling
system and by insulating a hot water tank and piping. Outside the store, trees were planted
to provide shade on the storefront to reduce cooling costs in the summer. Not only was the
store more attractive to its customers, but the changes combined saved a significant
amount of money: the total energy savings was $12,000 annually—a 33 percent reduction
in energy costs. 9
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Helping Americas Small Businesses...
Prepare for the Future
We are investing in technologies and innovative tools to
help small businesses easily adopt processes that are
good for both the environment and for the bottom-
line. By funding cutting-edge technologies, creating new
management tools, and exploring better product designs, we are
preparing todays small businesses for tomorrow's environmental
management approach.
Practical Guide to Environmental
Management
Environmental management plans are
key to helping small businesses man-
age their environmental responsibili-
ties while becoming more efficient
and competitive. The Practical Guide
to Environmental Management for
Small Businesses is your guide to put-
ting in place an efficient environmen-
tal management plan. Following the
guide's recommendations will enable
you to develop all the elements of a
fully functional environmental man-
agement plan without being over-
whelmed. When your plan is complet-
ed, you may chose to formalize the
plan into an Environmental
Management System, such as ISO
14001. If you need help completing
the guide, contact your state small
business ombudsman for hands on
assistance working through the guide.
Contact: 202 260-1211
Design for the Environment
Small businesses face a variety of chal-
lenges including maintaining high-
quality goods and services at a low
cost, staying competitive in a global
marketplace, and meeting consumer
preferences for more environmentally
friendly products. The Design for the
Environment Program (DfE) is a vol-
untary partnership program that
works directly with you to integrate
health and environmental considera-
tions into business decisions so you
can meet these challenges. DfE part-
nerships promote cleaner, cheaper, and
smarter business practices. DfE also
can help you design or redesign prod-
ucts and processes that are cleaner,
more cost-effective, and safer for
workers and the public and the
environment.
Contact: 202 564-8792
10
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Research Support
Through the Small Business
Innovation Research program, we are
tapping the talent and innovation of
America's small businesses to find new,
innovative solutions to priority envi-
ronmental problems. Our goal is to
foster commercial ventures that
improve our environment and quality
of life. We believe supporting innova-
tive technology development will cre-
ate jobs, increase productivity and
economic growth, and improve the
international competitiveness of U.S.
industry. The program provides finan-
cial support to help you develop cut-
ting-edge environmental technologies
and ready them for commercializa-
tion.
Contact: 800 490-9194
www.epa.gov/ncer/sbir
Pollution Prevention Tools
Pollution prevention practices can
help your company prepare for the
future by reducing raw material and
energy costs, treatment and disposal
expenses, and associated labor costs.
Pollution prevention information is
widely available but, until recently,
finding high quality and easily accessi-
ble information demanded valuable
time and resources. The Pollution
Prevention Resource Exchange,
known as P2Rx, now makes it easy for
you to find exactly what you need.
P2Rx is composed of eight regional
centers that offer a range of services,
including information for industry
sectors, training, library resources,
referrals, and research. P2Rx is your
source for high quality pollution pre-
vention information to help you
improve your company's bottom line.
Contact: 202 564-8833
www.p2rx.org
Already Making a Difference.
Small Business Takes Off With New Technology
By taking advantage of EPA's Small Business Innovation Research Program, NITON
Corporation of Bedford, Massachusetts, was able to turn its start-up company into a high-
tech champion. NITON used EPA funding to develop and successfully commercialize a
portable x-ray fluorescence instrument that makes accurate measurements of lead in paint
independent of the composition, thickness, and substrate of the paint. This instrument
helps to detect and subsequently eliminate the health risks associated with lead-based
paints. To date, NITON has sold 1,500 lead paint analyzers, and the revenue from this EPA-
funded technology has exceeded $22 million. As a result, NITON has grown from 6
employees to 42. 11
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In addition to the resource and contact information provided throughout
this brochure, EPA's 10 regional offices have small business liaison con-
tacts. Most states also have staff who can help. Small Business Assistance
Programs (SBAPs) provide compliance information, outreach, and advo-
cacy services to small businesses. SBAPs were created by the Clean Air
Act Amendments of 1990, which required all states to develop programs
to assist small businesses meet the requirements of the law. Since then,
most of these programs have expanded to provide assistance in other envi-
ronmental areas including air, water, and waste.
EPA REGIONAL REGULATORY SMALL BUSINESS LIAISONS
REGION
CT, ME, MA, NH, Rl, VT
Dwight Peavey
617 918-1829
NJ, NY, PR, VI
Ronald Lockwood
212 637-3413
DE, DC, MD, PA, VA, WV
David Byro
215 814-5563
AL, FL, GA, KY, MS, NC, SC, TN
Annette N.
404 562-8287
IL, IN, Ml, MN, OH, Wl
Glynis Zywicki
312 886-4571
AR, LA, NM, OK, TX
David Gray
214 665-2200
IA, KS, MO, NE
Janette Lambert
913 551-7768
CO, MT, ND, SD, UT, WY
Rob Laidlaw
303 312-7064
AZ, CA, HI, NV, GU
Mark Samolis
415 744-2331
10 AK, ID, OR, WA
Robyn Meeker
206 553-7154
STATE SMALL BUSINESS OMBUDSMEN AND TECHNICAL
ASSISTANCE DIRECTORS
STATE OMBUDSMAN
PHONE
TECH. ASST. DIR.
PHONE
AL Gary Ellis
* In-state only
334 394-4352
800 533-2336
Mike Sherman
334271-7873
800 533-2336
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STATE OMBUDSMAN
AK Bill Smyth
AZ Contact National
Small Business Hotline
AR Ron Alexander
CA Kathleen Tschogl
CO NickMelliadis
CT Tom Turick
DE Kim Finch
DC Sandra Handon
FL Bruce Thomas
GA Anita Dorsey-Word
HI Patrick Felling
ID Sally Tarowsky
IL Don Squires
IN Erika Seydel Cheney
IA Wendy Walker
PHONE
907451-2177
800 520-2332*
800 368-5888
501 682-0866
888 233-0326
916 323-6791
800 272-4572*
303 692-2135
800 886-7689*
860 424-3003
800 760-7036*
302 739-6400
202 535-1722
850 921-7744
800 722-7457*
404 362-4842
877 427-6255
808 586-4528
208 373-0472
217 785-1625
888 372-1996*
317 232-8598
515 242-4761
800 351-4668
TECH. ASST. DIP.
PHONE
Contact National 800 368-5888
Small Business Hotline
Ira Domsky
Richard Polito
(Maricopa County)
Ron Alexander
Larry Kolczak
(South Coast AQMD)
Chuck Hix
Tom Turick
602 207-2365
602 506-5102
501 682-0866
888 233-0326
909 396-3215
800 388-2121 *
303 692-3148
860 424-3003
800 760-7036*
Contact National 800 368-5888
Small Business Hotline
Olivia Achuko
Bruce Thomas
202 535-2997
850921-7744
800 722-7457*
Contact National 800 368-5888
Small Business Hotline
Robert Tarn
Sally Tarowsky
Roslyn Jackson
Mark Hancock
John Konefes
808 586-4200
208 373-0472
217 524-0169
800 252-3998*
317 232-6663
800 988-7901 *
319 273-8905
800 422-3109*
In-state only
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STATE OMBUDSMAN
KS Thersa Hodges
KY Rose Marie Wilmoth
LA Jim Friloux
MD Don Jackson
ME Ron Dyer
MA Contact National
Small Business Hotline
Ml Susan Holben
MN Charlie Kennedy
MO Contact National
Small Business Hotline
MS Jesse Thompson
MT Bonnie Rouse
NC Edythe McKinney
ND Dana Mount
NE Tom Franklin
* In-state only
PHONE
785 296-6603
800 357-6087
502 564-2150 x 128
800 926-8111
225 765-0735
800 259-2890*
410631-3165
800 633-6101 x 3772*
207 287-4152
800 789-9802*
800 368-5888
517 335-5883
651 297-8615
800 985-4247
800 368-5888
601 961-5167
800 725-6112
406 444-3641
800 433-8773
919 733-0823
877 623-6748
701 328-5150
800 755-1625*
877 253-2603
TECH. ASST. DIP.
Hamdy El Rayes
Gregory Copley
Dick Lehr
Andrew Gosden
Julie M. Churchill
PHONE
785 532-3246
800 578-8898
859 257-1131
800 562-2327
225 765-2453
800 259-2890*
410631-4158
800633-6101 X4158*
207 287-7881
800 789-9802*
Contact National 800 368-5888
Small Business Hotline
Dave Fiedler
Troy Johnson
Byron Shaw
Randy Wolfe
Bonnie Rouse
Tony Pendola
Tom Bachman
Tom Franklin
517 373-0607
800 662-9278
651 296-7767
800 657-3938*
573 526-6627
800 361-4827
601 961-5166
800 725-6112
406 444-3641
800 433-8773
919 733-0824
877 623-6748
701 328-5188
800 755-1625*
877 253-2603
14
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STATE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
PR
Rl
SC
SD
TN
OMBUDSMAN
Rudolph Cartier
Chuck McCarty
Rita Trujillo
Marcia Manley
Keith Lashway
Mark Shanahan
Steve Thompson
Rich Grant
Bruce McLanahan
Contact National
Small Business Hotline
Contact National
Small Business Hotline
Phyllis Copeland
Joe Nadenicek
Ernest Blankenship
PHONE
603 271-1379
800 837-0656*
609 984-6922
800 643-6090
505 955-8091
800 244-7009
775 687-4670 x 3162
800 992-0900 x 4670*
518 292-5340
800 782-8369
614 728-3540
800 225-5051 *
405 702-7100
800 869-1400*
503 229-6839
800 452-4011 *
717 772-5942
800 368-5888
800 368-5888
803 896-8982
800 819-9001
605 773-3836
800 438-3367*
615 741-5262
800 734-3619
TECH. ASST. DIR.
Rudolph Cartier
KyAsral
Steve Dubyk
Janet Goodman
Marian Mudar
Rick Carleski
Dave Dillon
Jill Inahara
Gerald Laubach
Angel Berrios-Sivestre
Joe Antonio
James Robinson
Rick Boddicker
Linda Sadler
PHONE
603 271-1379
800 837-0656*
609 292-3600
877753-1151*
505 955-8025
800 224-7009
775 687-4670 x 3067
800 992-0900 x 4670*
518 402-7462
800 780-7227*
614 728-1742
405 702-1000
800 869-1400
503 229-6147
800452-4011*
717 772-2333
787 767-8025
401 222-6822 x 4410
803 896-8984
800 819-9001
605 773-6706
800 438-3367*
615 532-0779
800 734-3619
In-state only
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Contacts
STATE OMBUDSMAN
TX Israel Anderson
UT Renette Anderson
VT Contact National
Small Business Hotline
VI Contact National
Small Business Hotline
VA John Daniel
WA Bernard Brady
Wl Pam Christenson
WV Terry Polen
WY Dan Clark
PHONE
512 239-5319
800 447-2827
801 536-4478
800 458-0145
800 368-5888
800 368-5888
804 698-4311
800 592-5482*
360 407-6803
608 267-9384
800 435-7287
304 759-0510 x 341
307 777-7388
TECH. ASST. DIP. PHONE
Tamra Shae-Oatman 512 239-1066
800 447-2827
Ron Reece 801 536-4091
800 270-4440
JudyMirro 802241-3745
800 974-9559*
Marilyn Stapleton 340 774-3320 x 5167
340 714-8529 Hotline
Richard Rasmussen 804 698-4394
800 592-5482*
Bernard Brady 360 407-6803
Renee Lesjak-Bashel 608 264-6153
800 435-7287
Gene Coccari 304 926-3731
800 982-2474*
Charles Raffelson 307 777-7347
In-state only
16
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For More Information
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800 368-5888
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