LEARN MORE AT energystar.gov Commercial & Industrial Programs CASE STUDIES PACIFIC GAS & ELECTRIC COMPANY More Than A Million Offering The Company Pacific Gas and Electric Company (PG&E) is one of the largest utilities in the United States, providing electric and natural gas service to approximately 15 million cus- tomers throughout a 70,000-square-mile service area in northern and central California. PG&E was awarded an ENERGY STAR 2008 Partner of the Year Award for Excellence in Energy Efficiency Program Delivery for the achievements of its Automated Benchmarking Service and its More Than a Million (MTM) offering. Goals and Objectives An offering within PG&E's Large Commercial & Insti- tutional programs. More than a Million directly targets large customers with multi-facility portfolios to partici- pate in energy efficiency projects. The goal of MTM is to help these multi-facility customers reduce electric de- mand by more than a million watts, and achieve associ- ated electricity and natural gas usage savings. Targeted customers have buildings under their control that ap- proach or exceed about 10 million square feet. Description PG&E devised More than a Million in February 2007 to strategically target the substantial energy efficiency po- tential from large-scale commercial and institutional cus- tomers. PG&E recognized that it had been historically challenging to achieve large-scale program participation from this sector, and was motivated to meet aggressive energy efficiency goals established by the State of Cali- fornia. MTM is a creative offering that provides wrap-around services including dedicated project managers, adminis- trative staff, and technical resources that support custom- ers in identifying and implementing energy efficiency improvements. A dedicated technical support team (DTST) is comprised of PG&E staff, an energy savings consultant and cus- tomer representatives. Together they benchmark a set of buildings using EPA's ENERGY STAR Portfolio Man- ager, identify energy efficiency projects in their "fleet". provide technical analysis of the projects, prioritize the projects, and assist the customer with program applica- tions and forms. The customers and projects are directed to existing incentive programs offered by PG&E, where they are flagged as MTM customer participants. ~~ Target Customers MTM potential participants are identified in a screening process by PG&E staff, and include large commercial and institutional customers with large fleets of buildings, such as property management firms, building engineer- ing firms, facility management firms, brokerage firms, and state and federal governments. Targeted customers are expected to have the potential for 1 megawatt of demand savings. Initial participants con- sisted of companies with significant square footage in office spaces. Other potential targets include transporta- tion institutions that run electric trains and large ware- housing firms. ~~ Marketing/Outreach MTM brochures that describe program opportunities and commitments are mailed to pre-identified customer leads. Next, MTM dedicated staff arrange face-to-face meetings with customers' corporate-level staff. Because these projects require commitments across the custom- ers' operations, investment decisions are made at the corporate level. MTM staff work with PG&E's existing regional teams and energy efficiency project managers to identify and implement projects for customers. ~~ Process Customers begin participation in MTM by signing a let- ter which describes the following key features: Management PG&E establishes a dedicated technical support team (DTST) to work with the customer to reach the energy savings targets. The DTST consists of a PG&E staff per- son, an energy savings consultant, and customer repre- sentatives. A regular meeting schedule is established between the DTST and customer. vvEPA United States Environmental Protection Agency January 2009 ------- LEARN MORE AT energystar.gov Commercial & Industrial Programs CASE STUDIES Kick-Off Meeting This meeting begins the MTM engagement. Benchmarking with EPA's Portfolio Manager The MTM offering requires participants to use EPA's ENERGY STAR Portfolio Manager to benchmark their energy performance. PG&E works with the customer to enter all eligible buildings in the customer's fleet into Portfolio Manager. Then PG&E's employs its new Automated Benchmarking Service, which provides automatic updates of monthly energy consumption to Portfolio Manager, so that building performance can be tracked over time. With the EPA energy performance rating, PG&E and its customers can: o Focus their retro-commissioning and retrofit efforts on the buildings with largest energy savings opportunities o Aggregate opportunities across the portfolio o Monitor the effectiveness of their energy efficiency investments by measuring decreased energy consumption and reduced costs Establish Project Criteria The customer establishes an overview of the criteria they will use to select projects, such as payback, maximum cost, and operational constraints and provides that infor- mation to PG&E. Project Initiation An initial list of projects is selected by the customer, who retains the responsibility to choose and contract vendors for project implementation. The DTST and consultant are involved in selecting these projects for energy sav- ings and cost-effectiveness. Shared online documents are used so that PG&E, the customer, and the consultant can track projects and progress throughout the process and easily aggregate total energy, carbon, and dollar savings. Establish Project Portfolio The initial project list is expanded into a project portfolio as more projects are identified. The portfolio is aimed at fulfilling the demand savings target of more than one million watts for the customer's fleet. Incentive applica- tions, documentation, and field verification occur through the processes within PG&E's standard Large C&I processes. However, projects are marked so they can be identified and MTM impacts can be evaluated. Project Fulfillment DTST and the customer work together on project imple- mentation and completing incentive applications through vvEPA PG&E's Large C&I programs. The standard programs that apply to these large fleets of facilities include: Retro Commissioning, Non-Residential Retrofit, New Effi- ciency Options, Non-Residential New Construction, En- ergy Efficiency Rebates and Demand Response. Throughout the process, PG&E's dedicated technical support team provides monthly reports detailing portfo- lio-level energy savings and carbon footprint reductions, so that progress from installations can be tracked at the corporate level. This is easily provided through the cus- tomers' enrollment in PG&E's automated benchmarking tool and ENERGY STAR's Portfolio Manager. The DTST works with the customer from project kick-off through fulfillment, and identifies energy efficiency pro- jects, aids in benclunarking buildings, develops project implementation budgets, project schedules, helps coordi- nate implementation, and follows projects to completion by receiving incentive payments through PG&E's com- mercial energy efficiency program. Results Since its launch in February 2007, 15 large corporate building clients with control over 100 million square feet of floor space have enrolled in More Than a Million. The first participant, a large banking firm, achieved over 1 megawatt of savings by the end of 2008. In addition, a well known dot com firm is in position to achieve the MTM goal by mid-2009. The current offering partici- pants are expected to deliver 15 MW of peak demand savings within three years. Benclunarking with EPA's Portfolio Manager is the dashboard for PG&E's MTM offering, and the tool en- ables customers and PG&E to achieve more cost- effective energy efficiency results. Contact Information For further information about this offering you may visit www.pge.com/benclunarking or contact: Keith Forsman PG&E (415) 973-2380 KEFl@pge.com Tracy Narel U.S. EPA (202)343-9145 narel. tracv@epa. gov For general questions please contact: commercialpro grams@energystar. gov United States Environmental Protection Agency January 2009 ------- |