* _ \ iWJ PRO^ How Do I View and Respond to Support Requests? ------- ------- EPA-454/B-19-008 May 2014 How Do I View and Respond to Support Requests? U.S. Environmental Protection Agency Office of Air Quality Planning and Standards Air Quality Assessment Division Research Triangle Park, NC ------- eis gate/way How Do I View and Respond to Support Requests? Introduction The EIS Gateway includes the functionality to allow users to send messages to the EPA concerning any number of issues. Called Support, this functionality was developed to ensure a consistent method for sending and tracking issues that relate to the Emissions Inventory System process. This section of the EIS User's Guide addresses how to interact with your requests and requests sent by other users. ------- The EIS Gateway: J Your Entry into the EIS How Do I View and Respond to Support Requests Step 1: From within the EIS Gateway, you will see on the left side of the page a heading entitled "Support." Under this heading, select the option "View Support Requests." Show Info Facility Inventory » View and Edit Data »Add Facility Home Emissions Inventory System Welcome To EIS » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County Codes » Program System Codes Account Data » Account » Agency Members » Account List » Agency Organizations » Reporting Jurisdictions Support » View Support Requests » Create Support Request eisgate/way 2 ------- The EIS Gateway: J Your Entry into the EIS How Do I View and Respond to Support Requests Step 2: After you have selected the View Support Requests options from the main page, you will be presented with the support requests grid. Depending on your user type, you may only be able to see certain requests. For instance, State, Local, and Tribal users will only be able to see the support requests that were submitted on behalf of staff members from their agency while certain types of EPA users will be able to see all of the support requests, regardless of who submitted them. % EIS - Microsoft Internet Explorer provided by EPA - version 6 File Edit View Favorites Tools Help Qfiack - Q ' 0 ® i^l^PsMrdi ^Favorites 0 * .... -1g| x| J a E ¦% Address j;g) https://eis.epa.gov/eis-system-web/support/request/list.html?d-8149086-o=2&d-8149086-p=1 &d-8149086-s=5 j 2 Go Links » ^ FACILITY INVENTORY Account Data » View and Edit Data » Add Facility » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County Codes » Program System Codes Home » Support Requests Support Requests St.TWs: -select-- Categojy )_Select- "3 11 items found, displaying all items.1 Request ID Status Category Opened Opened Opened Opened Requested By Authorization Husk, Martin General Solomon, Douglas Authorization McMullen, Tom Message Ci eated There are no EPA-OAQPS users in the Requested by list in the Create Support... I can't see any facility data, only account data and support. I thought I was... What is the difference between "Request Creator:" and "Requested By:"? test...request new code 2008-09-03 01:33 PM 2008-09-03 01:35 PM 2008-09-03 01:36 PM 2008-09-03 02:18 PM Created By Husk, Martin Solomon, Douglas McMullen, Tom The grid has features that allow you to filter and sort the messages to ensure you can find the one you are looking for. These features are explained in the following steps. ate/way ------- The EIS Gateway: J Your Entry into the EIS How Do I View and Respond to Support Requests Step 3: All of the messages appear in the grid as the default. At the top of the grid are two boxes that allow you to filter on the request type. You can filter on the request status, on the request type, or on a combination of the two. 3 EIS - Microsoft Internet Explorer provided by EPA - version 6 File Edit View Favorites Tools Help O Back » O - @ £1$ y 1 Search ~ F & b • ~ a ia * Address |.£s] https://eis.epa.gov/eis-systern-web/support/request/list,html?d-8149086-o=2&d-8149086-p=1 &d-8149086-s=5 -la Go Links » Show nfo FACILITY NVENTORY » View and Edit Data » Add Facility » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County Codes Home » Support Requests Support Requests Search |-- Select - _^J I- Select— | Opened Jll Closed 11 itemsfai/id, displaying all items.1 Request ID 1 Status Category Requested By Opened Authorization Husk, Martin There are no EPA-OAQPS users in the Requested by list in the Create Support... Created $ Created By 2008-09-03 Show Info 3 EIS - Microsoft Internet Explorer provided by EPA - version 6 FACILITY INVENTORY » View and Edit Data » Add Facility » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County Codes Home » Support Requests Support Requests Status: |- Select- ~ Request ID Category; cl, displaying all items.1 Status Category Reque |-Select- _~] £ Created ^ Created By J - Select- Authorization Code QA Check Feedback Protected Data Duplicate Facilities General Opened Authorization Husk. to no EPA-OAQPS users in the 2008-09-03 „ ..... ,, ....... . „ , n. . Husk. Martin One you have selected the appropriate filters, select the Search button. The requests in the grid will appear based on your filter selection. way ------- The EIS Gateway: J Your Entry into the EIS How Do I View and Respond to Support Requests Step 4: The request grid also provides you with the ability to sort each column. Next to each column is a set of double arrows. These arrows allow you to sort the column in ascending or descending order. Place your mouse over a column header and it will highlight. When you click on the highlighted column header, the column will sort in ascending order. Click on it again and the column will sort in descending order. EIS Gateway H EIS - Microsoft Internet Explorer provided by EPA - version 6 File Edit View Favorites Tools Help ©B*k * (0 " 0 @ y : Search e &.s- ~ b m « Address |^] https: //eis.epa.gov/eis-system-web/support/request/list.html?d-8149086-o=28d-8149086-p=1 &d-8149086-s=5 I Home » Support Requests Support Requests » View and Edit Data Status: |_ select-^ Category; » Add Facility » View Potential Duplicate Facilities Search 11 items found, displaying all items.' » Reporting Codes Request Requested By » FIPS State & County Codes Opened Authorization Husk, Husk, Martin Requested by list in the Create Support... Facility Inventory eisgate/way 5 ------- The EIS Gateway: Your Entry into the EIS How Do I View and Respond to Support Requests Step 5: To view the details of a specific request, simply click on the Request ID. The information on that request will appear on a new screen. I '3 EIS - Microsoft Internet Explorer provided by EPA - version 6 ¦ -14x1 File Edit View Favorites Tools Help « 1 | Q Back - Q - SM,ch "^Favorites 4Q \ 0' ^ (j J & 0 -% Address |^) https://eis.epa.gov/eis-system-web/support/request/list,html?d-8149086-o=lSd-Sl49C )86-p= 1&d-8149086-s=0 Krl Go Links y> ^ » EIS Gateway Facility Inventory » View and Edit Data » Add Facility » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County Codes » Program System Codes Account Data Home » Support Requests Support Requests Status: |— Select-- *1 Category: I.. Select- 3 11 items found, displaying all items.1 Request V Status Category Requested By Message Created Created By 11 Opened Authorization Husk, Martin 1 cannot see any information for the facilities in my jurisdiction. 2008-09-08 07:44 AM Husk, Martin 3 Opened Feedback User help me please 2008-09-05 12:13 PM User 9 Opened Authorization McMullen, Tom What is the difference between "Request Creator:" and "Requested By:"? 2008-09-03 02:23 PM McMullen, Tom 8 Opened Duplicate Facilities User Test only! 2008-09-03 03:32 PM User 7 Opened Code Husk, Martin 1 would like to request a new pollutant code. 2008-09-03 Husk, Martin eis gate/way g ------- The EIS Gateway: J Your Entry into the EIS How Do I View and Respond to Support Requests Step 6: After you have selected a Request ID from the request grid, the details of that request will appear on the screen. From this page, you will be able to view all the support messages that have been added to the original support request, listed under the View Conversation section. You will also be able to add your own support message to the original support request by selecting the link on the right side of the page entitled "Add Support Message." Once you have added your support message, it will appear under the "View Conversation" section. '3 EIS - Microsoft Internet Explorer provided by EPA - version 6 File Edit View Favorites Tools Help o Back ¦» 0 - 0 HI &|P Search Favorites Address I #] https://eis.epa.gov/eis-system-web/support/request/view.html?ticketld=60 UGo Links " ipg EIS Gateway 3hiom info Facility Inventory » View and Edit Data » Add Facility » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County * Codes » Program System Codes Home »• Support Requests » View Support Request View Support Request ^ s, Request ID: 10 f Add Support Message! View Request List Status: Opened Requested By: User Created By: User Category: Feedback Created: 2008-09-05 12:13 PM help me please VIEW CONVERSATION J ACCOUNT DATA ?is gate/way ------- The EIS Gateway: J Your Entry into the EIS How Do I View and Respond to Support Requests Step 7: To add a support message, select the Add Support Message button as indicated in Step 6. A new screen will appear that will allow you to add you own message to the existing support message. All of the information from the original support message will appear, along with a box where you can enter your support message. You are limited to in the number of characters for your support message, as indicated by the counter below the support message box. After you have completed your message, select the Save button. You may also select the Clear button to begin again or select the Cancel button to return to the View Support Request page. 1 '1 EIS - Microsoft Internet Explorer provided by EPA - version 6 -Is x File Edit View Favorites Tools Help 1 & iQBack - Q - [*] <£j) ] ^Search Favorites .0 | 0- ^ - 1 J jl lo1 ¦'A Address Hi https; //e is. epa .gov/eis-sy stern-web/support/request/addMessage, html?ticketld=60 a Go Links >J ^ ~ EIS Gateway Show Info Facility Inventory » View and Edit Data » Add Facility » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County Codes » Program System Codes ACCOUNT DATA » Account » Anpnrv Mprnhprs Home » Support Requests » View Support Request» Add Support Message Add Support Message Request ID: 10 Status: Opened Requested By: User Created By: User Category: Feedback Created: <3 Support Message: 2008-09-05 12:13 PM Xflfigsgge: help me please Characters Left for Message: |40-^| Save | Reset | Cancel H jJ eisgate/way 8 ------- ! The EIS Gateway: How Do I View and Respond to Support Requests ! Your Entry into the EIS Step 8: If you select the Save button, you will be prompted to confirm that you want to save the support message. Selecting OK will return you to the original support request where you will see the support message you added under the View Conversation box. Additional support messages added to the support message will be included in the View Conversation box. Home » Support Requests » View Support Request» Add Support Message Add Support Message Request ID: 10 IMicrosoft Internet Explorer ?j Are you sure you want to save this Support Message? OK | Cancel w support Message: Help is on the way! A d dun deters Left foi Message: [39 —j Save | Reset | Cancel Home»Support Requests»View Support Request View Support Request Request ID: 10 Add Support Message View Request List Status: Opened Requested By: User Created By: User Category: Feedback Created: 2008-09-05 12:13 PM Message: help me please View Conversation Created By: Martin Husk supportTicket.coiiversation.messagedate: 2008-09-05 12:13 PM Status: Opened Message: Help is on the way. gate; way 9 ------- The EIS Gateway: Your Entry into the EIS How Do I View and Respond to Support Requests Step 8: At any point in the process, you may go back to the Support Request List by clinking on the View Support Requests link located in the right corner of the page. H EIS - Microsoft Internet Explorer provided by EPA - version 6 File Edit View Favorites Tools Help E3E * QBack-Q- @ g] $J|p S 'V/F "3a Go Links » ^ Address |.^] https://eis.epa.gov/eis-system-web/support/request/view.html?ticketld=63 EIS Gateway Facility Inventory » View and Edit Data » Add Facility » View Potential Duplicate Facilities » Reporting Codes » FIPS State & County Codes » Program System Codes Account Data Home » Support Requests » View Support Request View Support Request Request ID: 13 Add Support Messag/ View Request List Status: Opened ^ Requested By: Bill Frietsche Created By: Bill Frietsche Category: Code Created: 2008-09-08 01:31 PM Message: Is this the correct way to request a new code be added to an existing code table? VIEW CONVERSATION Created By: Martin Husk suppoitTicket.couveisation.messagedate: 2008-09-08 01:31 PM Status: Opened Message: Sure is. However, we should add a link within the Reporting Code page to bring the users here. eisgate/way 10 ------- United States Office of Air Quality Planning and Standards Publication No. EPA-454/B-19-008 Environmental Protection Air Quality Assessment Division May 2014 Agency Research Triangle Park, NC ------- |