Water Utility Emergency
Mississippi - Emergency Management Agency (EMA) District 2
When you need help:
You are not alone during an emergency!
Help is available through local, county, state, and non-
governmental organizations.
1.
2.
3.
4.
Request assistance from your local resources first (police, fire, health, Local Emergency
Operations Center or EOC, and existing mutual aid partners - if applicable).
Contact your County EOC for additional assistance (see numbers on next page) if needed AND
be prepared with:
a)	Your utility's name.
b)	Your utility's address.
c)	Your contact information.
d)	What you need (kind and type of resource, such as a Type IV generator:
a trailer-mounted, 400 KW, sound attenuated, multi-voltage panel, 3-phase
generator).
e)	Address where the resource is needed and/or GPS coordinates (in case street
signs are down).
f)	How long you will need the resource.
g)	If you need a qualified operator for the requested equipment.
h)	Don't forget to ask for an anticipated delivery date and time and a point of
contact, if available.
Check back - there may not be a formal tracking number assigned to your resource request at
the County level.
If your County EOC is not activated, contact the Mississippi Department of Health (DOH) 24/7
Hotline at (866) 458-4948. DOH can submit your resource request directly to the State EOC.
Keep in Mind:
If the County EOC cannot fulfill your resource request, they will forward your request to the
State EOC. They will try to locate the resource within Mississippi.
If the State EOC cannot fulfill your resource request, they may contact other states or the federal
government through FEMA.
FEMA will coordinate federal resources.
This can be a lengthy process so don't wait too long to ask for help.
 Not all assistance will be free-of-charge. The Requesting Utility may be responsible for some
or all of the costs.
If you are a for-profit utility, you may be offered only limited personnel assistance (no
equipment) during a public health crisis.
The best way to make sure you get what you need is to have pre-disaster contracts and mutual
aid agreements. If you wait until after the disaster to plan, it may be too late.
If interstate mutual aid and assistance is required, utilities may request assistance through the
MS Emergency Management Assistance Compact (EMAC) coordinator to access assets in
neighboring or other states.
DRAFT FINAL 05-17-07

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Who To
Alcorn Co. Emergency Services
1828 Proper St., Ste. 13, Corinth
662-415-3851
662-287-6014 - After hours
Benton Co. EMA
190 Ripley Ave., Ashland
662-224-6300
662-224-9537 - Cell
911 - After hours
Itawamba Co. EMA
401 W. Beane St., Fulton
662-862-2735
EMA
District
2
Lafayette Co.
Emergency Management
107 Courthouse Square, Oxford
662-816-7469 - cell
911 - After hours
Lee Co.
Emergency Management Office
201 West Jefferson St., Tupelo
662-841-9020
Marshall Co. EMA
911 - Dispatch Center
819 West St., Ste. A, Holly Springs
662-544-0760 - Cell 24/7
662-252-1204 -
Dispatch Center 24/7
911 - 24/7
Pontotoc Co. EMA
116 North Main St., Pontotoc
662-489-1637
662-489-3111 - After hours
Prentiss Co. EMA
100 North Main St., Booneville
662-728-4610 - Office
662-720-2023 - Cell 24/7
662-728-0939 - 911 Dispatch
Tippah Co.
Emergency Operating Center
122 South Lowe St., Hazehurst
601-894-1658 - 24/7
662-423-7004 - 24/7 Fire & 911
Center
Tishomingo Co.
Civil Defense/EMA
1008 Battleground Dr., Iuka
662-423-7028
662-423-8280 - cell 24/7
Union Co.
Law Enforcement Center
300 Carter Ave., New Albany
662-534-1941 - 24/7 non re-
corded line
911 - 24/7 recorded line
Other organizations that can help you locate resources in the event of an emergency are:
Mississippi Rural Water Association: (800) 343-2520
Community Research Group: (479) 445-3729
Mississippi Water & Pollution Control Operator's Association, Inc.: (601) 857-0512
In the future, you will be able to tap into the resources of all of these organizations through membership in the
Mississippi WARN System, which is currently under development.
Mississippi Department of Health
DOH staff will call you in an emergency if
they don't hear from you.
If you don't answer, they will send a
representative to you to help.
The representative will assist you in
obtaining needed resources.
24/7 Hotline
866-HLTHY4U
(866-458-4948)
EMA District 2 EOC Phone Numbers*
* Phone numbers can change, so be sure to check with your EOC on a regular basis.
DRAFT FINAL 05-17-07

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