Water Utility Emergency Field Guide: South Carolina - Emergency Management Division (EMD) Area 1 When you need help: You are not alone during an emergency! Help is available through local, county, state, and non- governmental organizations. Request assistance from your local resources first (police, fire, health, local Emergency Operations Center or EOC, and existing mutual aid and assistance partners - if applicable). Contact your County Emergency Management (EM) office or EOC for additional assistance (see numbers on next page) if needed AND be prepared with: a) Your utility's name, address, and contact information. b) The address where the resource is needed, and Global Positioning System or GPS coordinates if you have them. c) A description of the emergency and magnitude (what happened, how large is the affected area, how many people will be affected). d) What you need (kind and type of resource, such as a Type IV generator: a trailer-mounted, 400 KW, sound attenuated, multi-voltage panel, 3-phase generator). Resource typing, or categorizing and describing resources, is vital during an emergency. Be sure to fully describe the function and specific capabilities of the requested resources to avoid confusion. e) When you need the resource by (how urgent is it) and how long you will need it for. f) If you need a qualified operator for the requested equipment. g) Don't forget to ask for an anticipated delivery date, time, and a point of contact, if available. Your County EM or EOC will follow-up with you, but you can check back if necessary. There may not be a formal tracking number assigned to your resource request at the County level. If your County EOC is not activated, the County EM coordinator should still be able to help you. If you are unable to reach the coordinator, contact the State EOC at (803) 737-8500 for 24/7 assistance. The State EOC can coordinate your resource request with the County EM or EOC, Utilize mutual aid and assistance agreements such as the South Carolina Water/Wastewater Agency Response Network (www.scwarn.org) to request resources from other utilities. Keep in Mind: If the County cannot fulfill your resource request, they will look to neighboring counties. If the neighboring counties cannot fulfill your resource request, your County will forward it to the State EOC and will notify your regional Emergency Management Coordinator. All will try to locate the resource within South Carolina. If the State EOC cannot fulfill your resource request, they may use their Emergency Management Assistance Compact (EMAC) coordinator to access resources in other states. The State EOC may also contact the federal government for assistance through FEMA. This can be a lengthy process (at least 3 days), so don't wait too long to ask for help. Not all assistance will be free-of-charge. You may be responsible for some or all of the costs. The best way to make sure you get what you need is to have pre-disaster contracts and mutual aid and assistance agreements, such as SCWARN. If you wait until after the disaster to plan, it may be too late. July 2008 ------- Who To Call EMD Area 1 State EOC 24/7 803-737-8500 EMD Area 1 Phone Numbers*: SC Department of Health and Environmental Control • You can call the following state 24/7 number for assistance: 888-481-0125 (24/7 emergency number) • Your Environmental Quality Control (EQC) Field Office can also be reached during office hours at: Anderson EQC Field Office: 864-260-5569 Greenville EQC Field Office: 864-241-1090 Greenwood EQC Field Office: 864-223-0333 Abbeville County 394 Highway 28 By-Pass Abbeville 864-366-2400 864-366-8451 - After hours Anderson County 213 S. Towers St. Anderson 864-260-4022 864-264-0646 - After hours Edgefield County 124 Court House Sq. Edgefield 803-275-4444 803-637-4000 - After hours Greenwood County 528 Monument Stf*^ Greenwood 864-942-8553 864-942-8632 - After hours Greenville County City Hall, 206 South Main St. Greenville 864-467-2680 864-271-5210 - After hours McCormick County 212 Augusta St. Extension McCormick 864-852-2811 864-465-2000 - After hours Oconee County 300 S. Church St. Walhalla 864-638-4200 864-638-4111 - After hours Pickens County 1509 Walhalla Hwy. Pickens 864-898-5945 864-898-5500 - After hours Mutual aid and assistance is available on a voluntary basis from other utilities through membership in the South Carolina Water/Wastewater Agency Response Network (WARN) System. The SC WARN website is available at www.scwarn.org. Other organizations that can help you locate resources in the event of an emergency are: • South Carolina Rural Water Association: 864-833-5566 • South Carolina American Water Works Association: 803-939-9574 • Water Environment Association of South Carolina: 803-939-9574 (same number as SC AWWA) • Southeast Rural Community Assistance Project: 540-345-1184 - ext. 18 • South Carolina Rural Community Assistance Partnership: 803-731-0584 * Phone numbers can change, so be sure to check contact information on a regular basis. July 2008 ------- |