Water Utility Emergency Field Guide.
North Carolina - Emergency Management Area 12
When you need help:
You are not alone during an emergency!
Help is available through local, county, state, and non-
governmental organizations.
	Request assistance from your local resources first (police, fire, health, local Emergency
Operations Center or EOC, and existing mutual aid and assistance partners - if applicable).
	Contact your County Emergency Management (EM) office or EOC for additional assistance
(see numbers on next page) if needed AND be prepared with:
a)	Your utility's name, address, and contact information.
b)	The address where the resource is needed, and Global Positioning System or GPS
coordinates if you have them.
c)	A description of the emergency and magnitude (what happened, how large is the affected
area, how many people will be affected).
d)	What you need (kind and type of resource, such as a Type IV generator: a trailer-mounted,
400 KW, sound attenuated, multi-voltage panel, 3-phase generator). Resource typing, or
categorizing and describing resources, is vital during an emergency. Be sure to fully
describe the function and specific capabilities of the requested resources to avoid confusion.
e)	When you need the resource by (how urgent is it) and how long you will need it for.
f)	If you need a qualified operator for the requested equipment.
g)	Don't forget to ask for an anticipated delivery date, time, and a point of contact, if available.
	Your EOC will follow up with you, but you can check back if necessary. There may not be a
formal tracking number assigned to your resource request at the County level.
	If your County EOC is not activated, the County EM coordinator should still be able to help
you. If you are unable to reach the coordinator, contact the State EOC at (919) 733-3300, or
(800) 858-0368 for 24/7 assistance. The State EOC can coordinate your resource request with
"The County
	Utilize mutual aid and assistance agreements such as the Water and Wastewater Agency
Response Network (WARN) to request resources from other utilities.
Keep in Mind:
	If the County EOC cannot fulfill your resource request, they will look to neighboring counties.
	If the neighboring counties cannot fulfill your resource request, your County EOC will forward
it to your area's Emergency Management Coordinator, to the Branch Manager, and to the State
EOC. All will try to locate the resource within North Carolina.
	If the State EOC cannot fulfill your resource request, they may use their Emergency
Management Assistance Compact (EMAC) coordinator to access resources in other states.
	The State EOC may also contact the federal government for assistance through FEMA. This
can be a lengthy process (at least 3 days), so don't wait too long to ask for help.
	Not all assistance will be free-of-charge. You may be responsible for some or all of the costs.
	The best way to make sure you get what you need is to have pre-disaster contracts and mutual
aid and assistance agreements. If you wait until after the disaster to plan, it may be too late.

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Who To
EM
Area
12
State EOC 24/7
800-858-0368
EM Area 12 Phone Numbers*:
NC DENR Public Water Supply Section (PWSS)
Your PWSS regional office can be reached at:
Winston-Salem Regional Office
Phone: 336-771-5000
Pager: 800-608-2240
Asheville Regional Office
Phone: 828-296-4500
Pager: 800-608-2260
*PWSS may try to reach you in an emergency if
they do not hear from you.
Ashe County
Courthouse
150 Government Cir.
Jefferson
336-846-5521
911 - After hours
Avery County
175 Linville St.
Newland
828-733-8210
828-733-3858 - After hours
McDowell County
41 South Garden St.
Marion
828-652-3982
911 - After hours
Mitchell County
47 Crimson Laurel Cir., Suite 6
Bakersville
828-688-2139
828-688-9110 - After hours
Watauga County
184 Hodges Gap Rd., Building D
Boone
828-264-4235
911 - After hours
Yancey County
607 West Bypass
Burnsville
828-678-9266
828-678-9463 - After hours
Caldwell County
616 West Ave.
Lenoir
828-757-1424
828-758-2324
* Phone numbers can change, so be sure to check contact information on a regular basis.
Other organizations that can help you locate resources in the event of an emergency are:
	NC Rural Water Association: 336-731-6963
	NC American Water Works Association and Water Environment Association: 919-784-9030
	North Carolina Rural Community Assistance Partnership: 919-542-7227
	Southeast Regional Rural Community Assistance Partnership: 540-345-1184 - ext. 18
In the future, you will be able to tap into the resources of all of these organizations through
membership in the North Carolina WARN System, which is currently under development.
July 2008

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