Water Utility Emergency Field Guide:
Alabama - Emergency Management Region 5
When you need help:
You are not alone during an emergency!
Help is available through local, county, state, and non-
governmental organizations.
Request assistance from your local resources first (police, fire, health, local Emergency
Operations Center or EOC, and existing mutual aid and assistance partners - if applicable).
Contact your County Emergency Management (EM) office or EOC for additional assistance
(see numbers on next page) if needed AND be prepared with:
a)	Your utility's name, address, and contact information.
b)	The address where the resource is needed, and Global Positioning System or GPS
coordinates if you have them.
c)	A description of the emergency and magnitude (what happened, how large is the affected
area, how many people will be affected).
d)	What you need (kind and type of resource, such as a Type IV generator: a trailer-mounted,
400 KW, sound attenuated, multi-voltage panel, 3-phase generator). Resource typing, or
categorizing and describing resources, is vital during an emergency. Be sure to fully
describe the function and specific capabilities of the requested resources to avoid confusion.
e)	When you need the resource by (how urgent is it) and how long you wilt need it for.
f)	If you need a qualified operator for the requested equipment.
g)	Don't forget to ask for an anticipated delivery date, time, and a point of contact, if available.
Your County EM or EOC will follow up with you, but you can check back if necessary. There
may not be a formal tracking number assigned to your resource request at the County level.
If your County EOC is not activated, the County EM coordinator should still be able to help
you. If you are unable to reach the coordinator, contact the State EOC at (205) 280-2200, or
(800) 843-0699 for 24/7 assistance. The State EOC can coordinate your resource request with
the County EM or EOC.
Utilize mutual aid and assistance agreements to request resources from other utilities.
Keep in Mind:
If the County cannot fulfill your resource request, they will look to neighboring counties.
If the neighboring counties cannot fulfill your resource request, your County will forward it to
the State EOC and will notify your region's Emergency Management Director. All will try to
locate the resource within Alabama.
If the State EOC cannot fulfil l your resource request, they may use their Emergency Manage-
ment Assistance Compact (EMAC) coordinator to access resources in other states.
The State EOC may also contact the federal government for assistance through FEM A. This
can be a lengthy process (at least 3 days), so don't wait too long to ask for help.
Not all assistance will be free-of-charge. You may be responsible for some or all of the costs.
The best way to make sure you get what you need is to have pre-disaster contracts and mutual
aid and assistance agreements. If you wait until after the disaster to plan, it may be too late.
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Who To
Alabama Department of Environmental
Management (ADEM)
	You may contact the drinking water division for
assistance at:
334-271-7773 (staffed during regular business
hours), or at
334-239-5122 after hours wireless (not for small
emergencies).
	Your ADEM Field Office can also be reached at:
Montgomery Field Office: 334-260-2700

State EOC 24/7

205-280-2200 or

800-843-0699
EM
Region
EM Region 5 Phone Numbers*:
Autauga County
826 Gillespie St.
Prattville
334-361-3758
334-361-9911 - After hours
Elmore County
100 East Commerce St., Suite
Wetumpka
334-567-6451
334-567-5227 - After hours
Russell County
311 Prentiss Dr.
Phoenix City
334-291-5080
334-298-6535 - After hours
Chambers County
3507 Veterans Memorial Pkwy.
Lanett
334-576-0911
911 - After hours
Lee County
908 Avenue B
Opelika
334-749-8161
334-759-5651 - After hours
Tallapoosa County
125 North Broadnax St.
Dadeville
256-825-1078
334-825-8490 - After hours
Coosa County
Corner of State Hwy. 22 and Hwy. 23
Rockford
256-377-2418
256-377-4911 - After hours
* Phone numbers can change, so be sure to check contact information on a regular basis,
(see http://ema.alabama.gov/ASP/County%20EMA%20Directory.asp)
Other organizations that can help you locate resources in the event of an emergency are:
	Alabama Rural Water Association: 334-396-5511
	Regional Community Resource Group (Arkansas): 1-800-392-4120
	Alabama Community Resource Group: 334-792-7215
In the future, you will be able to tap into the resources of this organization and other utilities through
membership in the Alabama WARN System, which is currently under development (once active, the
Alabama WARN website will be: www.alwarn.org).
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