Water Utility Emergency Field Guide:
Kentucky - Emergency Management Area 11
When you need help:
You are not alone during an emergency!
Help is available through local, county, state, and non-
governmental organizations.
Request assistance from your local resources first (police, fire, health, local Emergency
Operations Center or EOC, and existing mutual aid and assistance partners - if applicable).
Contact your County Emergency Management (EM) office or EOC for additional assistance
(see numbers on next page) if needed AND be prepared with:
a)	Your utility's name, address, and contact information.
b)	The address where the resource is needed, and Global Positioning System or GPS
coordinates if you have them.
A description of the emergency and magnitude (what happened, how large is the affected
area, how many people will be affected).
What you need (kind and type of resource, such as a Type IV generator: a trailer-mounted,
400 KW, sound attenuated, multi-voltage panel, 3-phase generator). Resource typing, or
categorizing and describing resources, is vital during an emergency. Be sure to fully
describe the function and specific capabilities of the requested resources to avoid confusion.
When you need the resource by (how urgent is it) and how long you will need it for.
If you need a qualified operator for the requested equipment.
Don't forget to ask for an anticipated delivery date, time, and a point of contact, if available.
Your County EM or EOC will follow up with you, but you can check back if necessary. There
may not be a formal tracking number assigned to your resource request at the County level.
If your County EOC is not activated, the County EM coordinator should still be able to help
you. If you are unable to reach the coordinator, contact the State EOC at (502) 607-1637 or
(800) 255-2587 for 24/7 assistance. The State EOC can coordinate your resource request with
the County EM or EOC.
Utilize mutual aid and assistance agreements such as the Kentucky Water/Wastewater Agency
Response Network (www.kywarn.org) to request resources from other utilities.
c)
d)
e)
f)
g)
Keep in Mind:
If the County cannot fulfill your resource request, they will look to neighboring counties.
If the neighboring counties cannot fulfill your resource request, your County will forward it to
your area's Emergency Management Coordinator, and to the State EOC. All will try to locate
the resource within Kentucky.
If the State EOC cannot fulfil l your resource request, they may use their Emergency Manage-
ment Assistance Compact (EMAC) coordinator to access resources in other states.
The State EOC may also contact the federal government for assistance through FEM A. This
can be a lengthy process (at least 3 days), so don't wait too long to ask for help.
Not all assistance will be free-of-charge. You may be responsible for some or all of the costs.
The best way to make sure you get what you need is to have pre-disaster contracts and mutual
aid and assistance agreements. If you wait until after the disaster to plan, it may be too late.
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Who To Call
Kentucky Department of Environmental
Protection (24/7 numbers)
Environmental Emergency
(including water and wastewater)
800-928-2380 or 502-564-2380
Technical and Regulatory Assistance
800-926-8111
EM
Area
11
State EOC 24/7
502-607-1682
or 800-255-2587
EM Area 11 Phone Numbers*:
Bell County
1 Courthouse Sq.
Pineville
606-337-9177
606-337-6174 - After hours
Clay County
102 Richmond Rd., Suite 102
Manchester
606-598-2071
606-598-8477 - After hours
Knox County
1701 Cumberland Gap Pkwy
Barbourville
606-546-9722
606-546-4158 - After hours
Laurel County
168 Substation St., Suite 1
London
606-862-7904
606-878-7000 - After hours
Rockcastle County
205 East Main St.
Mt. Vernon
606-256-8436
606-256-2121 - After hours
Whitley County
200 Main St.
Williamsburg
606-549-6071
606-549-6017 - After hours
Jackson County
303 Main St.
McKee
606-287-3838
606-287-9979 - After hours
McCreary County
McCreary County Courthouse
Main St., Courthouse Sq.
Whitley City
606-376-3770
606-376-9117 - After hours
* Phone numbers can change, so be sure to check contact information on a regular basis.
Mutual aid and assistance is available on a voluntary basis from other utilities through membership
in the Kentucky Water/Wastewater Agency Response Network (WARN) System. The KY WARN
website is available at wwwkvwarn. org.
Other organizations that can help you locate resources in the event of an emergency are:
	Kentucky Rural Water Association: 270-843-2291
	Kentucky American Water Works Association: 502-550-2992
	Kentucky Water and Wastewater Operators' Association: 502-226-8149
	Kentucky Rural Community Assistance Partnership: 502-875-5863 or 800-456-3452
July 2008

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