Water Utility Emergency Field Guide: Kentucky - Emergency Management Area 11 When you need help: You are not alone during an emergency! Help is available through local, county, state, and non- governmental organizations. Request assistance from your local resources first (police, fire, health, local Emergency Operations Center or EOC, and existing mutual aid and assistance partners - if applicable). Contact your County Emergency Management (EM) office or EOC for additional assistance (see numbers on next page) if needed AND be prepared with: a) Your utility's name, address, and contact information. b) The address where the resource is needed, and Global Positioning System or GPS coordinates if you have them. A description of the emergency and magnitude (what happened, how large is the affected area, how many people will be affected). What you need (kind and type of resource, such as a Type IV generator: a trailer-mounted, 400 KW, sound attenuated, multi-voltage panel, 3-phase generator). Resource typing, or categorizing and describing resources, is vital during an emergency. Be sure to fully describe the function and specific capabilities of the requested resources to avoid confusion. When you need the resource by (how urgent is it) and how long you will need it for. If you need a qualified operator for the requested equipment. Don't forget to ask for an anticipated delivery date, time, and a point of contact, if available. Your County EM or EOC will follow up with you, but you can check back if necessary. There may not be a formal tracking number assigned to your resource request at the County level. If your County EOC is not activated, the County EM coordinator should still be able to help you. If you are unable to reach the coordinator, contact the State EOC at (502) 607-1637 or (800) 255-2587 for 24/7 assistance. The State EOC can coordinate your resource request with the County EM or EOC. Utilize mutual aid and assistance agreements such as the Kentucky Water/Wastewater Agency Response Network (www.kywarn.org) to request resources from other utilities. c) d) e) f) g) Keep in Mind: If the County cannot fulfill your resource request, they will look to neighboring counties. If the neighboring counties cannot fulfill your resource request, your County will forward it to your area's Emergency Management Coordinator, and to the State EOC. All will try to locate the resource within Kentucky. If the State EOC cannot fulfil l your resource request, they may use their Emergency Manage- ment Assistance Compact (EMAC) coordinator to access resources in other states. The State EOC may also contact the federal government for assistance through FEM A. This can be a lengthy process (at least 3 days), so don't wait too long to ask for help. Not all assistance will be free-of-charge. You may be responsible for some or all of the costs. The best way to make sure you get what you need is to have pre-disaster contracts and mutual aid and assistance agreements. If you wait until after the disaster to plan, it may be too late. July 2008 ------- Who To Call Kentucky Department of Environmental Protection (24/7 numbers) Environmental Emergency (including water and wastewater) 800-928-2380 or 502-564-2380 Technical and Regulatory Assistance 800-926-8111 EM Area 11 State EOC 24/7 502-607-1682 or 800-255-2587 EM Area 11 Phone Numbers*: Bell County 1 Courthouse Sq. Pineville 606-337-9177 606-337-6174 - After hours Clay County 102 Richmond Rd., Suite 102 Manchester 606-598-2071 606-598-8477 - After hours Knox County 1701 Cumberland Gap Pkwy Barbourville 606-546-9722 606-546-4158 - After hours Laurel County 168 Substation St., Suite 1 London 606-862-7904 606-878-7000 - After hours Rockcastle County 205 East Main St. Mt. Vernon 606-256-8436 606-256-2121 - After hours Whitley County 200 Main St. Williamsburg 606-549-6071 606-549-6017 - After hours Jackson County 303 Main St. McKee 606-287-3838 606-287-9979 - After hours McCreary County McCreary County Courthouse Main St., Courthouse Sq. Whitley City 606-376-3770 606-376-9117 - After hours * Phone numbers can change, so be sure to check contact information on a regular basis. Mutual aid and assistance is available on a voluntary basis from other utilities through membership in the Kentucky Water/Wastewater Agency Response Network (WARN) System. The KY WARN website is available at wwwkvwarn. org. Other organizations that can help you locate resources in the event of an emergency are: • Kentucky Rural Water Association: 270-843-2291 • Kentucky American Water Works Association: 502-550-2992 • Kentucky Water and Wastewater Operators' Association: 502-226-8149 • Kentucky Rural Community Assistance Partnership: 502-875-5863 or 800-456-3452 July 2008 ------- |