look for
2020 WaterSense
Excellence Award Winners
ke Water Savings Possible
WaterSense and its more than 2,000 utility, manufacturer, retail, builder, and other
organizational partners promote water-efficient products, homes, and programs.
Since 2006, WaterSense partners have made it possible for consumers and businesses
to save more than 4.4 trillion gallons of water. The U.S. Environmental Protection
Agency (EPA) is pleased to recognize 13 WaterSense Excellence Award winners for
helping to advance specific aspects of the WaterSense program in 2019.
EXCELLENCE IN EDUCATION AND OUTREACH
The City of Allen (Texas)
The City of Allen earned its second WaterSense Excellence Award for Education and
Outreach, educating residents on many different WaterSense campaigns including Fix
a Leak Week, Your Better Bathroom, Sprinkler Spruce-Up, and Shower Better, The City
CITY OF ALLEN promoted outdoor water efficiency and how easy it is to find irrigation professionals
certified by a WaterSense labeled program in their area. Through the Block Leader
program, 27 resident volunteers "adopted" over 1,000 homes and distributed door hangers to educate residents
about WaterSense labeled products and tips to save water outdoors. The City of Allen's Sustainable Landscape
Series featured eight lectures on topics including landscape design and sprinkler repair that reached nearly
600 attendees. The City also worked with the local library to promote WaterSense campaigns and distribute
educational materials to visitors. For Fix a Leak Week, the City handed out leak detective activity pages,
worksheets, and bookmarks to all fifth graders in Allen Independent Schools. Additionally, the City of Alien's
H20me Improvement Rebate program provided incentives for more than 600 WaterSense labeled toilets and 300
WaterSense labeled irrigation controllers in 2019.

Hilton Head (South Carolina) Public Service District
Hilton Head Public Service District (PSD) won its first WaterSense Award for Excellence in
Education and Outreach. Hilton Head PSD promoted WaterSense campaigns such as Fix
a Leak Week and Shower Better ail year long on social media and in their e-newsletter,
The Liquid Letter, in 2019; it also celebrated Hug a Plumber Day with water conservation
messaging. Sprinkler Spruce-Up provided a great opportunity to educate residents about
the importance of smart irrigation. The PSD used WaterSense promotional materials to
remind its residential and commercial customers about a local law that limits landscape
irrigation and requires rain sensors on irrigation systems. The PSD also partnered with
Clemson University's Cooperative Extension's "Carolina Yards" program that promotes
water-efficient and sustainable landscape practices, including the use of South Carolina
native plants.
HiltonHeacr
PSD
PHONE (866) WTR-SENS (987-7367) WEBSITE www.epa.gov/watersense EMAIL vratersense@epa.gov
SEFA
EPA-832-F-20-006
October 2020

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2020 WaterSense Excellence Award Winners
Placer County (California) Water Agency
Placer County Water Agency embraced water conservation
campaigns in 2019, winning its first WaterSense Excellence Award
in Education and Outreach. During Fix a Leak Week, Placer County
partnered with a local high school to hold a mascot race, covered
by the local news, between the high school's Golden Eagle mascot
and the Les Leaky character to promote the importance of finding
and chasing down leaks. The Agency also partnered with local
Eagle Scout candidates to turn a fire station's yard into a fire-
resistant, water-wise landscape of native plants. During summer,
residents were encouraged through social media to "Water With the
Weather" by installing WaterSense labeled weather-based irrigation
controllers. The Agency displayed smart landscaping materials in local nurseries and irrigation supply stores
during its "Lay the Groundwork for Water Savings" campaign and gave away nearly 400 yards of mulch to over
300 customers during its Mulch Mayhem event.
Fix a Leak Week race mascots.
EXCELLENCE IN OUTREACH AND PROMOTING LABELED PRODUCTS
City of Durham (North Carolina) Water Management
City of Durham Water Management undertook a variety of efforts in two different
areas to achieve an Excellence Award in Outreach and Promoting Labeled Products.
The City's "Where's Wayne Wednesday" social media contest awarded WaterSense
labeled showerheads and aerators to customers who correctly guessed their mascot's
location in a posted image. Their five-part, "Wasting Wayne" miniseries on YouTube
during Fix a Leak Week reached nearly 40,000 users on Facebook and Twitter, and the
"Inside Look" show on a local television affiliate encouraged finding leaks and replacing
fixtures with WaterSense labeled products to an audience of over 59,000 viewers.
Durham Water Management also held its annual Conservation Clinic with The Home
Depot and leveraged local Creek Week events, including Canines for Clean Water, to
promote Fix a Leak Week. By the end of 2019, the City had issued 609 WaterSense
labeled toilet rebates and distributed 337 WaterSense labeled showerheads during its
water use assessments. Water efficiency kits, including showerheads and aerators,
were also made available to residents to purchase for $3.
Cobb County (Georgia) Water System
Cobb County Water System did double duty last year to win an
Excellence Award in Outreach and Promoting Labeled Products.
As Cobb County partnered with Lowe's Home Improvement and
The Home Depot to promote its WaterSense labeled toilet rebate
program, county staff visited the stores to update materials and
educate sales staff about WaterSense, resulting in 862 residential
and 305 commercial toilet rebates in 2019. To promote Fix a Leak
Week, Cobb County distributed WaterSense labeled aerators and
leak detection tablets at the library and a local senior center. The
utility also attended a number of community events, including several
famers markets and local festivals. In May, Cobb County promoted
Sprinkler Spruce-Up and gave residents flags labeled "Inspect,
Direct, Connect" with instructions on how to assess and repair their
landscape irrigation systems. The County hosted a lobby display
to celebrate Better Bathrooms Month in October and distributed
WaterSense labeled showerheads and aerators to customers. The
WAYNE
" WASTING
"The WaterSense program helps
our customers easily identify
and purchase efficient and high-
performing water-saving products.
Encouraging our customers to
purchase these products is an
important component of our water
efficiency efforts in Cobb County.
Our partnership with WaterSense
provides benefits for both Cobb
County citizens and our water
resources."
Judy Jones, Agency Director, Cobb
County Water System
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2020 WaterSense Excellence Award Winners
utility also partnered with a local electricity provider on an Energy and Home Water Makeover project to replace
old appliances and fixtures with WaterSense labeled models for a deserving family.
EXCELLENCE IN OUTREACH AND TRAINING
The Toro Company has continued its tradition of promoting WaterSense and water
efficiency, winning another Excellence in Outreach and Training Award for its work in
2019. Throughout the year, Toro showcased its WaterSense labeled products at 35
home expos and trade shows, reaching several thousand homeowners and industry
professionals. Toro conducted several training sessions in a variety of locations to
educate attendees on water management trends, share best practices, demonstrate
WaterSense labeled irrigation products, and provide hands-on product experience.
Toro once again sponsored the Irrigation Association's E3 Program that provides scholarships to professional
irrigation students; the program awarded students a record number of scholarships last year. The Toro Company
also continued its sponsorship and production of the weekly WaterZone radio program focused on outdoor water
efficiency best practices and products. Since the show has been available on iHeart Radio, it now has up to
19,000 listeners per month!
The Toro Company
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EXCELLENCE IN PROMOTING LABELED PRODUCTS
City of Flagstaff (Arizona) Water Conservation Program
The City of Flagstaff Water Conservation Program won its first WaterSense
Excellence Award for Promoting Labeled Products, thanks to a concerted effort
to get residents and businesses to replace their old plumbing fixtures with more
efficient models. The City offered rebates to both businesses and homeowners to
encourage them to install WaterSense labeled toilets, showerheads, and faucet
aerators. Nine businesses took advantage of the rebates and replaced over 500
toilets, 1,000 showerheads, and 3,200 aerators with WaterSense labeled models.
Through its commercial rebate program, the City formed a relationship with one of
the largest property management companies in Flagstaff and helped them retrofit
outdated apartments with thousands of WaterSense labeled plumbing fixtures. To
help businesses and homes identify fixtures they could upgrade to WaterSense labeled products, the City offered
free water consultations and gave customers free faucet aerators and showerheads, in addition to over 100
residential rebates. In 2019, the City of Flagstaff also held 28 WaterSense-related events, which provided free
labeled product giveaways and incentives for retrofits.
Municipal Water District of Orange County (California)
The Municipal Water District of Orange County, California (MWDOC)
earned its second WaterSense Excellence Award for Promoting
WaterSense Labeled Products in three different consumer-based
rebate programs. MWDOC's Disadvantaged Communities Multi-
Family High Efficiency Toilet Program provided property owners
with a $200 rebate per toilet for replacing toilets that used over
3.5 gallons of water per flush with a WaterSense labeled model.
In 2019, MWDOC helped property owners replace 1,125 toilets
in local apartments through this program. MWDOC also provided
homeowners, businesses, and public agencies with rebates for
over 7,000 WaterSense labeled toilets and urinals, and more than
2,500 WaterSense labeled irrigation controllers. MWDOC promoted
rebates for these devices through bill inserts and social media posts.
To assess the effectiveness of WaterSense labeled controllers,
FLAGSTAFF
mm water
SERVICES
WATER RESOURCES
& CONSERVATION
"With the help of WaterSense, we
take an active role in educating the
public about being efficient with their
water use and giving them the tools
and incentives to do so. MWDOC
relies on WaterSense product testing
and labeling for rebate programs and
incentives; an invaluable service that
is woven throughout MWDOC Water
Use Efficiency Program fabric."
Sat Tamaribuchi, MWDOC Board
President
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2020 WaterSense Excellence Award Winners
MWDOC has conducted statistical water savings evaluations using participant water use data from its smart timer
rebate program (before and after retrofit and comparison to the control group). The most recent study found that
residential customers who installed WaterSense labeled irrigation controllers reduced household water use by an
average of 50 gallons per day or 11 percent of total residential use.
Sonoma-Marin (California) Saving Water Partnership
The Sonoma-Marin Saving Water Partnership in California has received its third
WaterSense Excellence Award, this time for Excellence in Promoting Labeled Products.
The Partnership had WaterSense on full display at its exhibit at the 2019 Sonoma County
Fair. Sonoma-Marin's interactive booth featured water-saving fixtures in a mock home.
Signage throughout the booth showed visitors how much water they could save by
switching to WaterSense labeled toilets, faucet aerators, and showerheads. The booth
even had a working WaterSense labeled showerhead so visitors could actually see how it
compared to a traditional model. In an effort to help people save water while at work, the
Partnership created a series of bathroom door fliers with seasonal water conservation tips
from WaterSense campaigns such as Fix a Leak Week and Sprinkler Spruce-Up in a pilot effort that reached
more than 200 employees.
SUEZ North America
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SAVING WATER
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SUEZ North America - New York won its first WaterSense Excellence
Award for Promoting Labeled Products, thanks to SUEZ New York's
consumer and commercial outreach and rebate programs in Rockland
and Orange counties. In 2019, the water service company designed
a booklet for commercial customers that highlighted the benefits
of WaterSense labeled fixtures and offered rebates on labeled
flushometer valve toilets, as well as high-efficiency pre-rinse spray
valves for kitchens. SUEZ New York is committed to connecting with
consumers in the community by promoting WaterSense on local radio
shows and through their sponsorship of a minor league baseball
team, the New York Boulders. During every local game, they hit the
ball out of the park by airing a commercial about WaterSense labeled
...	, ,	Bailey the Beaver mascot.
fixtures. Residential and multifamily customers can also get rebates
from SUEZ New York on WaterSense labeled toilets, showerheads, and smart irrigation controllers; the company
used a variety of creative advertising approaches throughout 2019 to promote them to consumers. Notably, in
2019 they debuted their conservation character "Bailey the Beaver," who is not only nature's engineer of the
waterways, but a great team player at events reminding SUEZ customers of all ages to save water!
EXCELLENCE IN MULTIFAMILY OUTREACH AND WATER SCORE IMPROVEMENT
Santa Clarita Valley (California)
Santa Clarita Valley Water Agency won its first WaterSense Excellence Award,
thanks to its efforts reaching out to multifamily buildings to improve their EPA Water
Score. SCV Water used the EPA Water Score tool to collect water use data for
nearly 80 percent of the multifamily complexes in the valley. Based on the EPA
Water Score it generated for each complex, SCV Water targeted three properties
that could achieve the most water-saving improvements and enlisted property
management as partners. Contractors then conducted water efficiency check-ups,
inspecting toilets for leaks and installing 1,800 showerheads and 2,600 aerators
in the units' bathrooms and kitchens. Each resident received a card describing the
WaterSense labeled products and water-saving tips, and nearly 3,000 toilets were replaced in the first phase of
the program, along with leak repairs. This initial effort saves an estimated 55 million gallons of water per year, and
SCV Water planned to expand the program to other properties.
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SERVICE • COMMUNITY • VALUE

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2020 WaterSense Excellence Award Winners
EXCELLENCE IN CERTIFICATION PROGRAM GROWTH
G3, Green Gardens Group of Los Angeles (California)
G3LA—also known as G3, Green Gardens Group—of Los Angeles won
a WaterSense Excellence Award in Certification Program Growth as they
continued to make training and certification more accessible to irrigation
professionals. Attendees at G3's professional training classes doubled
between 2018 and 2019; over 90 students attended G3 trainings and 38
became certified Watershed Wise Landscape Professionals. The organization
formed partnerships with municipalities, water agencies, and stormwater departments to expand its reach within
and outside its California community. These partnerships allowed G3 to offer trainings at reasonable rates and
promote certified professionals to property owners. G3 encouraged one of its partners, the Metropolitan Water
District of Southern California, to take a watershed approach to landscaping, which increased the need for
certified irrigation auditors with demonstrated knowledge of water efficiency and landscaping best practices.
G
green
gardens
group
www.greengardensgroup.com
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EXCELLENCE IN BUILDER SUPPORT
Energy Inspectors Corporation
A six-time WaterSense Award Wnner, Energy Inspectors Corporation has again
won a WaterSense Award for Excellence in Builder Support for making it possible
for WaterSense builder partners to earn the WaterSense label for homes in Arizona,
Nevada, and California. To help home builders meet WaterSense criteria, Energy
Inspectors provides analyses showing what home features they may need to change
to meet the WaterSense specification for homes. Energy Inspectors gets involved
early in the planning process with builders, helping implement water-efficient
designs into the initial home construction. In 2019, Energy Inspectors helped over ENERGY INSPECTORS®
130 homes earn the WaterSense label in California alone, adding to the hundreds
already certified by Energy Inspectors in multiple states. This year, Energy Inspectors
supported first-time Partner of the Year Award winner Fulton Homes by certifying the builder's first WaterSense
labeled home. And a partnership of home builders and vendors completed a new concept home design that
was certified net-zero-energy and WaterSense labeled; the home was shown to 65,000 attendees at the 2020
International Builders Show in Las Vegas, thanks to Energy Inspectors' services.
Learn More
WaterSense congratulates all of the 2020 Excellence Award winners. For more information and to learn about
all the benefits of partnership, visit www.epa.gov/watersense.
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