EPA 2020 COVID-19
WATER SECTOR SURVEY
Appendix C: Data Tables for Community
Water Systems
June 2021
&EPA
810-R-21-001
-------
Notes on Appendix C
Appendices C-G present tables with detailed findings from the EPA 2020 COVID-19 Water Sector Survey.
This appendix, Appendix C, presents findings specifically for community water systems. Each table
includes findings for subgroups based on size (population served).
The order of presentation in this appendix follows the order of questions in the survey (see Appendix B).
The title of each table generally includes the applicable survey question number and the text of the
question itself (or a close paraphrase). EPA used financial data from Part D of the survey to generate
some derived measures. The tables presenting these measures are labeled as "calculated" rather than
labelled with a question number.
Some questions asked survey participants specifically about experiences from January 2020 to the
present day, or from present day to December 2020. For these questions, "January to the Present" or
"Present to December" is listed above each table to show the time period covered by the table.
In most cases, findings are presented as point estimates and 95 percent confidence intervals. For an
explanation of confidence intervals, see the discussion of methodology in Appendix A.
Several questions asked respondents to provide responses on a scale. For example, questions Bl.1.1 and
B2.1.1 asked respondents to rank the severity of their treatment chemical shortages as "no impact,"
"slight impact," "moderate impact," or "severe impact." EPA calculated a mean score for each such
question by assigning numeric values to the responses (for example, 0 for no impact, 1 for slight impact,
2 for moderate impact, and 3 for severe impact) and averaging the results.
Each table lists the number of observations, which is the number of responses received from survey
participants to a given question or response option. The quantitative findings presented in the tables are
weighted to provide national estimates, using weightings calculated and assigned to each utility type
and size subgroup. For more information on the weightings, see the discussion of methodology in
Appendix A.
Blank cells indicate that no applicable responses were received. "N/A" indicates that a confidence
interval cannot be calculated because there was no variance in responses.
C-2
-------
Table C.l. Question Bl.l: What kinds of shortages or supply chain disruptions did your organization experience from January 2020 through
present day?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Treatment Chemicals
4.8%
2.7% - 8.6%
3.4%
1.7% - 6.8%
3.3%
1.4% - 7.6%
4.6%
2.6% - 7.9%
6.8%
3.6% - 12.6%
4.4%
2.9% - 6.5%
PPE
16.7%
12.4% - 22.2%
30.2%
24.2% - 37.0%
48.5%
40.4% - 56.7%
53.6%
46.3% - 60.8%
85.0%
74.9% - 91.4%
27.6%
24.4% - 31.1%
Durable Goods and Other Critical
Equipment and Supplies
6.1%
3.7% - 9.8%
12.1%
8.3% - 17.2%
17.1%
11.9% - 23.9%
20.4%
15.1% - 27.0%
10.9%
6.1% - 18.9%
10.0%
8.1% - 12.3%
None
80.3%
74.6% - 85.1%
62.7%
55.7% - 69.2%
48.2%
40.0% - 56.4%
41.1%
34.1% - 48.4%
14.1%
8.0% - 23.7%
68.3%
64.7% - 71.7%
Observations
225
205
145
358
139
1,072
C-3
Table C.1 Page 1 of 1
-------
Table C.2. Question Bl.1.1: How severe were the treatment chemical shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Carbon
dioxide
Mean score (0 to 3)
0.007
-0.004 - 0.018
0.003
-0.003 - 0.008
0.000
0.000 - 0.000
0.011
0.005 - 0.017
0.046
0.009 - 0.082
0.006
0.000 - 0.013
No impact (0)
99.3%
96.9% - 99.8%
99.7%
98.1% - 100.0%
100.0%
N/A - N/A
99.2%
98.7% - 99.6%
96.8%
93.1% - 98.5%
99.4%
98.3% - 99.8%
Slight (1)
0.7%
0.2% - 3.1%
0.3%
0.0% - 1.9%
0.0%
N/A - N/A
0.5%
0.2% - 0.9%
1.8%
0.7% - 4.7%
0.5%
0.2% - 1.7%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.3%
0.1% - 0.7%
1.4%
0.5% - 3.9%
0.1%
0.0% - 0.1%
Severe(3)
Observations
225
205
145
357
139
1,071
Ferric
chloride
Mean score (0 to 3)
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.002
0.000 - 0.003
0.005
-0.003 - 0.012
0.000
0.000 - 0.000
No impact (0)
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
99.8%
99.5% - 100.0%
99.5%
97.4% - 99.9%
100.0%
99.9% - 100.0%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.2%
0.0% - 0.5%
0.5%
0.1% - 2.6%
0.0%
0.0% - 0.1%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Severe(3)
Observations
225
205
145
357
139
1,071
C-4
Table C.2 Page 1 of 6
-------
Table C.2. Question Bl.1.1: How severe were the treatment chemical shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Fluoride
Mean score (0 to 3)
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.009
-0.004 - 0.021
0.009
-0.002 - 0.021
0.001
0.000 - 0.002
No impact (0)
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
99.2%
96.2% - 99.8%
99.1%
96.8% - 99.7%
99.9%
99.6% - 100.0%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.7%
0.1% - 4.0%
0.9%
0.3% - 3.2%
0.1%
0.0% - 0.4%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
0.0%
N/A - N/A
0.0%
0.0% - 0.0%
Severe(3)
Observations
225
205
145
357
139
1,071
Gaseous
chlorine
Mean score (0 to 3)
0.009
-0.002 - 0.020
0.008
-0.003 - 0.019
0.007
-0.006 - 0.019
0.027
0.003 - 0.052
0.009
-0.002 - 0.021
0.010
0.003 - 0.018
No impact (0)
99.1%
96.9% - 99.7%
99.2%
96.7% - 99.8%
99.3%
95.6% - 99.9%
97.3%
93.4% - 98.9%
99.1%
96.8% - 99.7%
99.0%
97.9% - 99.5%
Slight (1)
0.9%
0.3% - 3.1%
0.8%
0.2% - 3.3%
0.7%
0.1% - 4.4%
2.7%
1.1% - 6.6%
0.9%
0.3% - 3.2%
1.0%
0.5% - 2.1%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Severe(3)
Observations
225
205
145
357
139
1,071
C-5
Table C.2 Page 2 of 6
-------
Table C.2. Question Bl.1.1: How severe were the treatment chemical shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Liquid
oxygen
Mean score (0 to 3)
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.009
-0.002 - 0.021
0.000
0.000 - 0.000
No impact (0)
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
99.1%
96.8% - 99.7%
100.0%
100.0% - 100.0%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.9%
0.3% - 3.2%
0.0%
0.0% - 0.0%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Severe(3)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
225
205
145
357
139
1,071
Lime
Mean score (0 to 3)
0.002
-0.002 - 0.006
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.004
0.000 - 0.007
0.005
-0.003 - 0.012
0.002
-0.001 - 0.004
No impact (0)
99.8%
98.6% - 100.0%
100.0%
N/A - N/A
100.0%
N/A - N/A
99.7%
99.3% - 99.9%
99.5%
97.4% - 99.9%
99.8%
99.3% - 100.0%
Slight (1)
0.2%
0.0% - 1.4%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.2%
0.1% - 0.6%
0.5%
0.1% - 2.6%
0.1%
0.0% - 0.7%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
0.0%
N/A - N/A
0.0%
0.0% - 0.0%
Severe(3)
Observations
225
205
145
357
139
1,071
C-6
Table C.2 Page 3 of 6
-------
Table C.2. Question Bl.1.1: How severe were the treatment chemical shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Orthophosphate
Mean score (0 to 3)
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.007
-0.006 - 0.019
0.008
-0.005 - 0.021
0.005
-0.003 - 0.012
0.002
0.000 - 0.003
No impact (0)
100.0%
N/A - N/A
100.0%
N/A - N/A
99.3%
95.6% - 99.9%
99.3%
96.0% - 99.9%
99.5%
97.4% - 99.9%
99.9%
99.5% - 100.0%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.7%
0.1% - 4.4%
0.6%
0.1% - 4.3%
0.5%
0.1% - 2.6%
0.1%
0.0% - 0.5%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
0.0%
N/A - N/A
0.0%
0.0% - 0.0%
Severe(3)
Observations
225
205
145
357
139
1,071
Polymers
Mean score (0 to 3)
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.008
-0.005 - 0.021
0.005
-0.003 - 0.012
0.001
0.000 - 0.002
No impact (0)
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
99.3%
96.0% - 99.9%
99.5%
97.4% - 99.9%
99.9%
99.6% - 100.0%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.6%
0.1% - 4.3%
0.5%
0.1% - 2.6%
0.1%
0.0% - 0.4%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
0.0%
N/A - N/A
0.0%
0.0% - 0.0%
Severe(3)
Observations
225
205
145
357
139
1,071
C-7
Table C.2 Page 4 of 6
-------
Table C.2. Question Bl.1.1: How severe were the treatment chemical shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Potassium
permanganate
Mean score (0 to 3)
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.020
-0.002 - 0.042
0.007
-0.005 - 0.020
0.000
0.000 - 0.000
0.003
0.000 - 0.005
No impact (0)
100.0%
N/A - N/A
100.0%
N/A - N/A
98.0%
94.1% - 99.4%
99.3%
96.0% - 99.9%
100.0%
N/A - N/A
99.7%
99.3% - 99.9%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
2.0%
0.6% - 5.9%
0.7%
0.1% - 4.0%
0.0%
N/A - N/A
0.3%
0.1% - 0.7%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Severe(3)
Observations
225
205
145
357
139
1,071
Sodium
hydroxide
Mean score (0 to 3)
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.000
0.000 - 0.000
0.001
-0.001 - 0.002
0.005
-0.003 - 0.012
0.000
0.000 - 0.000
No impact (0)
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
99.9%
99.6% - 100.0%
99.5%
97.4% - 99.9%
100.0%
100.0% - 100.0%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
0.5%
0.1% - 2.6%
0.0%
0.0% - 0.0%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Severe(3)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
225
205
145
357
139
1,071
C-8
Table C.2 Page 5 of 6
-------
Table C.2. Question Bl.1.1: How severe were the treatment chemical shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Sodium
Mean score (0 to 3)
0.045
0.013
0.007
0.006
0.005
0.030
hypochlorite
0.003 - 0.088
-0.008 - 0.034
-0.006 - 0.019
-0.006 - 0.019
-0.003 - 0.012
0.005 - 0.054
No impact (0)
97.5%
99.2%
99.3%
99.4%
99.5%
98.3%
94.1% - 98.9%
96.7% - 99.8%
95.6% - 99.9%
95.7% - 99.9%
97.4% - 99.9%
96.4% - 99.2%
Slight (1)
1.0%
0.3%
0.7%
0.6%
0.5%
0.8%
0.3% - 3.9%
0.0% - 1.9%
0.1% - 4.4%
0.1% - 4.3%
0.1% - 2.6%
0.3% - 2.2%
Moderate (2)
1.0%
0.5%
0.0%
0.0%
0.0%
0.7%
0.3% - 3.9%
0.1% - 3.5%
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 2.2%
Severe (3)
0.5%
0.0%
0.0%
0.0%
0.0%
0.3%
0.1% - 3.5%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.0% - 2.0%
Observations
225
205
145
357
139
1,071
N/A: confidence interval could not be calculated.
C-9
Table C.2 Page 6 of 6
-------
Table C.3. Question Bl.1.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Carbon
Unavailable from
71.3%
0.0%
60.0%
71.4%
62.2%
dioxide
supplier(s)
71.3% - 71.3%
N/A - N/A
27.2% - 85.7%
28.5% - 94.0%
56.7% - 67.4%
Delayed / backordered
28.7%
0.0%
30.0%
14.3%
24.5%
from supplier(s)
28.7% - 28.7%
N/A - N/A
8.3% - 67.1%
1.5% - 64.1%
19.9% - 29.8%
Transportation /
0.0%
0.0%
40.0%
71.4%
11.5%
distribution difficulties
N/A - N/A
N/A - N/A
13.3% - 74.4%
28.5% - 94.0%
6.9% - 18.8%
Price
0.0%
0.0%
0.0%
28.6%
2.6%
N/A - N/A
N/A - N/A
N/A - N/A
6.0% - 71.5%
0.6% - 10.1%
Other
0.0%
0.0%
40.0%
71.4%
11.5%
N/A - N/A
N/A - N/A
14.5% - 72.4%
28.5% - 94.0%
7.2% - 18.0%
Observations
2
1
10
7
20
Ferric
Unavailable from
50.0%
0.0%
33.4%
chloride
supplier(s)
0.9% - 99.1%
N/A - N/A
1.4% - 94.6%
Delayed / backordered
0.0%
0.0%
0.0%
from supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
Transportation /
50.0%
100.0%
66.6%
distribution difficulties
0.9% - 99.1%
N/A - N/A
5.4% - 98.6%
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
2
1
3
C-10
Table C.3 Page 1 of 6
-------
Table C.3. Question Bl.1.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Fluoride
Unavailable from
supplier(s)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Delayed / backordered
90.4%
50.0%
83.9%
from supplier(s)
21.8% - 99.7%
0.2% - 99.8%
26.3% - 98.7%
Transportation /
9.6%
100.0%
24.2%
distribution difficulties
0.3% - 78.2%
N/A - N/A
7.3% - 56.5%
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
3
2
5
Gaseous
Unavailable from
0.0%
0.0%
100.0%
0.0%
0.0%
6.1%
chlorine
supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.6% - 39.9%
Delayed / backordered
77.7%
100.0%
0.0%
50.0%
0.0%
68.4%
from supplier(s)
21.4% - 97.8%
N/A - N/A
N/A - N/A
9.4% - 90.6%
N/A - N/A
35.1% - 89.7%
Transportation /
77.7%
35.7%
0.0%
47.2%
100.0%
58.1%
distribution difficulties
21.4% - 97.8%
2.5% - 92.4%
N/A - N/A
8.5% - 89.5%
N/A - N/A
28.9% - 82.6%
Price
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
0.0%
0.0%
2.8%
0.0%
0.7%
N/A - N/A
N/A - N/A
N/A - N/A
0.3% - 23.1%
N/A - N/A
0.1% - 6.2%
Observations
3
2
1
6
2
14
C-11
Table C.3 Page 2 of 6
-------
Table C.3. Question Bl.1.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Liquid
oxygen
Unavailable from
supplier(s)
0.0%
N/A - N/A
0.0%
N/A - N/A
Delayed / backordered
from supplier(s)
50.0%
0.0% - 100.0%
50.0%
0.0% - 100.0%
Transportation /
distribution difficulties
0.0%
N/A - N/A
0.0%
N/A - N/A
Price
50.0%
0.0% - 100.0%
50.0%
0.0% - 100.0%
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
2
2
Lime
Unavailable from
supplier(s)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Delayed / backordered
from supplier(s)
100.0%
N/A - N/A
49.9%
5.4% - 94.6%
0.0%
N/A - N/A
85.1%
57.9% - 95.9%
Transportation /
distribution difficulties
0.0%
N/A - N/A
50.1%
5.4% - 94.6%
100.0%
N/A - N/A
14.9%
4.1% - 42.1%
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
4
1
6
C-12
Table C.3 Page 3 of 6
-------
Table C.3. Question Bl.1.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Orthophosphate
Unavailable from
supplier(s)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Delayed / backordered
from supplier(s)
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
Transportation /
distribution difficulties
0.0%
N/A - N/A
0.0%
N/A - N/A
100.0%
N/A - N/A
5.3%
5.3% - 5.3%
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
2
1
4
Polymers
Unavailable from
supplier(s)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Delayed / backordered
from supplier(s)
100.0%
N/A - N/A
0.0%
N/A - N/A
90.4%
90.4% - 90.4%
Transportation /
distribution difficulties
10.7%
10.7% - 10.7%
100.0%
N/A - N/A
19.2%
19.2% - 19.2%
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
2
1
3
C-13
Table C.3 Page 4 of 6
-------
Table C.3. Question Bl.1.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Potassium
permanganate
Unavailable from
supplier(s)
33.3%
1.5% - 94.1%
0.0%
N/A - N/A
24.3%
1.3% - 89.0%
Delayed / backordered
from supplier(s)
33.3%
1.5% - 94.1%
100.0%
N/A - N/A
51.4%
6.4% - 94.3%
Transportation /
distribution difficulties
33.3%
1.5% - 94.1%
0.0%
N/A - N/A
24.3%
1.3% - 89.0%
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
3
2
5
Sodium
hydroxide
Unavailable from
supplier(s)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Delayed / backordered
from supplier(s)
0.0%
N/A - N/A
100.0%
N/A - N/A
49.9%
49.9% - 49.9%
Transportation /
distribution difficulties
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
1
2
C-14
Table C.3 Page 5 of 6
-------
Table C.3. Question Bl.1.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Sodium
Unavailable from
40.0%
0.0%
0.0%
0.0%
0.0%
32.8%
hypochlorite
supplier(s)
7.3% - 84.9%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
6.8% - 76.5%
Delayed / backordered
60.0%
100.0%
100.0%
0.0%
100.0%
63.6%
from supplier(s)
15.1% - 92.7%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
21.7% - 91.6%
Transportation /
60.0%
0.0%
0.0%
100.0%
100.0%
53.3%
distribution difficulties
15.1% - 92.7%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
17.1% - 86.3%
Price
0.0%
64.3%
0.0%
0.0%
0.0%
6.6%
N/A - N/A
18.3% - 93.5%
N/A - N/A
N/A - N/A
N/A - N/A
6.6% - 6.6%
Other
20.0%
0.0%
0.0%
0.0%
0.0%
16.4%
1.8% - 77.2%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
1.6% - 70.4%
Observations
5
2
1
1
1
10
N/A: confidence interval could not be calculated.
C-15
Table C.3 Page 6 of 6
-------
Table C.4. Question Bl.1.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportin{
* by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Carbon
Found alternative supplier
0.0%
0.0%
60.0%
42.9%
11.5%
dioxide
N/A - N/A
N/A - N/A
27.5% - 85.6%
13.5% - 78.3%
5.7% - 22.1%
Drew down existing inventory
100.0%
0.0%
59.9%
71.4%
81.5%
N/A - N/A
N/A - N/A
33.2% - 81.8%
31.0% - 93.3%
54.4% - 94.2%
Switched chemicals, procedures, or
0.0%
0.0%
20.0%
0.0%
2.6%
technologies
N/A - N/A
N/A - N/A
4.4% - 57.4%
N/A - N/A
0.6% - 10.7%
Sought help from other utilities
0.0%
0.0%
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
2.0%
0.0%
0.6%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 14.8%
N/A - N/A
0.1% - 4.2%
Other
0.0%
0.0%
10.0%
57.1%
6.4%
N/A - N/A
N/A - N/A
1.2% - 51.2%
21.7% - 86.5%
2.5% - 15.6%
Observations
2
3
5
13
9
31
Ferric
Found alternative supplier
0.0%
0.0%
0.0%
chloride
N/A - N/A
N/A - N/A
N/A - N/A
Drew down existing inventory
0.0%
N/A - N/A
100.0%
N/A - N/A
33.2%
4.5% - 84.1%
Switched chemicals, procedures, or
100.0%
0.0%
66.8%
technologies
N/A - N/A
N/A - N/A
15.9% - 95.5%
Sought help from other utilities
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
50.0%
4.0% - 96.0%
0.0%
N/A - N/A
33.4%
3.4% - 87.8%
Observations
2
4
7
3
16
C-16
Table C.4 Page 1 of 6
-------
Table C.4. Question Bl.1.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportin{
I by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Fluoride
Found alternative supplier
19.3%
2.1% - 72.6%
0.0%
N/A - N/A
16.2%
2.3% - 61.5%
Drew down existing inventory
90.4%
38.5% - 99.3%
100.0%
N/A - N/A
91.9%
47.9% - 99.3%
Switched chemicals, procedures, or
0.0%
0.0%
0.0%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
Sought help from other utilities
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
5
6
24
11
47
Gaseous
Found alternative supplier
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
chlorine
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Drew down existing inventory
44.6%
35.7%
100.0%
100.0%
100.0%
61.7%
7.0% - 89.6%
3.2% - 90.2%
N/A - N/A
N/A - N/A
N/A - N/A
22.8% - 89.8%
Switched chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Sought help from other utilities
0.0%
64.3%
0.0%
0.0%
0.0%
11.0%
or mutual aid network (e.g., WARN)
N/A - N/A
9.8% - 96.8%
N/A - N/A
N/A - N/A
N/A - N/A
1.4% - 52.8%
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
55.4%
0.0%
0.0%
0.0%
50.0%
28.0%
10.4% - 93.0%
N/A - N/A
N/A - N/A
N/A - N/A
5.2% - 94.8%
4.9% - 74.6%
Observations
4
6
11
30
10
61
C-17
Table C.4 Page 2 of 6
-------
Table C.4. Question Bl.1.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reportin{
* by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Liquid
oxygen
Found alternative supplier
50.0%
2.2% - 97.8%
50.0%
2.2% - 97.8%
Drew down existing inventory
50.0%
2.2% - 97.8%
50.0%
2.2% - 97.8%
Switched chemicals, procedures, or
technologies
0.0%
N/A - N/A
0.0%
N/A - N/A
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
Coordinated with local or state
emergency management agency
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
2
2
1
2
7
Lime
Found alternative supplier
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Drew down existing inventory
100.0%
N/A - N/A
75.0%
20.7% - 97.2%
100.0%
N/A - N/A
95.0%
58.6% - 99.6%
Switched chemicals, procedures, or
technologies
0.0%
N/A - N/A
25.0%
2.8% - 79.3%
0.0%
N/A - N/A
5.0%
0.4% - 41.4%
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Coordinated with local or state
emergency management agency
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
3
6
18
6
33
C-18
Table C.4 Page 3 of 6
-------
Table C.4. Question Bl.1.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reportin{
* by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Orthophos-
phate
Found alternative supplier
100.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
44.7%
5.3% - 92.1%
Drew down existing inventory
0.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
55.3%
7.9% - 94.7%
Switched chemicals, procedures, or
technologies
0.0%
N/A - N/A
10.7%
0.7% - 67.0%
0.0%
N/A - N/A
5.3%
0.5% - 38.0%
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Coordinated with local or state
emergency management agency
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
3
6
24
8
42
Polymers
Found alternative supplier
10.7%
0.7% - 65.9%
0.0%
N/A - N/A
9.6%
0.8% - 60.1%
Drew down existing inventory
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
Switched chemicals, procedures, or
technologies
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Coordinated with local or state
emergency management agency
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
100.0%
N/A - N/A
9.6%
0.7% - 60.1%
Observations
2
5
5
29
10
51
C-19
Table C.4 Page 4 of 6
-------
Table C.4. Question Bl.1.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reportin{
* by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Potassium
perman-
ganate
Found alternative supplier
33.3%
3.6% - 87.1%
10.7%
0.7% - 67.6%
27.2%
3.7% - 78.4%
Drew down existing inventory
66.7%
12.9% - 96.4%
89.3%
32.4% - 99.3%
72.8%
21.6% - 96.3%
Switched chemicals, procedures, or
technologies
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Coordinated with local or state
emergency management agency
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
5
4
14
2
25
Sodium
hydroxide
Found alternative supplier
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Drew down existing inventory
0.0%
N/A - N/A
100.0%
N/A - N/A
49.9%
5.5% - 94.4%
Switched chemicals, procedures, or
technologies
100.0%
N/A - N/A
0.0%
N/A - N/A
50.1%
5.6% - 94.5%
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Coordinated with local or state
emergency management agency
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
2
2
4
16
5
29
C-20
Table C.4 Page 5 of 6
-------
Table C.4. Question Bl.1.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reportin{
* by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Sodium
hypochlorite
Found alternative supplier
40.0%
9.3% - 81.3%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
32.8%
8.1% - 72.9%
Drew down existing inventory
40.0%
9.3% - 81.3%
35.7%
3.3% - 90.1%
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
44.2%
14.5% - 78.8%
Switched chemicals, procedures, or
technologies
40.0%
9.3% - 81.3%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
32.8%
8.1% - 72.9%
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Coordinated with local or state
emergency management agency
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
64.3%
9.9% - 96.7%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
6.6%
0.9% - 36.1%
Observations
12
16
8
37
9
82
N/A: confidence interval could not be calculated.
C-21
Table C.4 Page 6 of 6
-------
Table C.5. Question Bl.2.1: How severe were the personal protective equipment shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
N95 masks
Mean score (0 to 3)
0.191
0.368
0.571
0.710
0.579
0.325
and/or
0.115 - 0.266
0.264 - 0.472
0.430 - 0.712
0.574 - 0.847
0.290 - 0.867
0.273 - 0.376
elastomeric
No impact (0)
87.9%
77.5%
62.9%
57.6%
61.7%
79.8%
respirators
82.9% - 91.6%
71.3% - 82.7%
54.6% - 70.5%
50.3% - 64.6%
42.1% - 78.1%
76.7% - 82.5%
Slight (1)
8.2%
13.0%
23.1%
20.0%
23.7%
12.1%
5.1% - 12.7%
9.0% - 18.3%
16.8% - 30.9%
14.8% - 26.4%
13.7% - 37.8%
9.8% - 14.8%
Moderate (2)
0.9%
4.7%
8.0%
16.3%
9.6%
4.1%
0.3% - 3.1%
2.5% - 8.6%
4.6% - 13.5%
11.6% - 22.4%
5.3% - 16.8%
3.1% - 5.4%
Severe(3)
3.0%
4.8%
6.0%
6.2%
5.0%
4.1%
1.5% - 6.1%
2.7% - 8.4%
3.2% - 11.1%
3.6% - 10.5%
2.5% - 9.8%
2.8% - 5.8%
Observations
225
205
143
357
139
1,069
Alternative
Mean score (0 to 3)
0.147
0.270
0.499
0.578
0.964
0.265
mask
0.085 - 0.209
0.191 - 0.349
0.367 - 0.630
0.460 - 0.696
0.604 - 1.324
0.220 - 0.309
options
No impact (0)
90.2%
80.1%
67.5%
60.0%
29.8%
81.8%
(surgical,
85.6% - 93.5%
73.9% - 85.2%
59.3% - 74.7%
52.6% - 66.9%
16.8% - 47.3%
78.8% - 84.4%
cloth, etc.)
Slight (1)
5.3%
12.7%
18.5%
23.8%
45.3%
10.7%
3.0% - 9.2%
8.6% - 18.4%
12.8% - 26.0%
18.2% - 30.5%
23.6% - 69.0%
8.7% - 13.2%
Moderate (2)
3.9%
7.2%
10.7%
14.6%
23.5%
6.7%
2.1% - 7.2%
4.4% - 11.4%
6.7% - 16.6%
10.0% - 20.8%
6.4% - 57.9%
5.1% - 8.7%
Severe(3)
0.5%
0.0%
3.3%
1.6%
1.4%
0.8%
0.1% - 3.5%
N/A - N/A
1.4% - 7.7%
0.5% - 4.7%
0.5% - 3.9%
0.3% - 1.8%
Observations
225
205
143
357
139
1,069
C-22
Table C.5 Page 1 of 3
-------
Table C.5. Question Bl.2.1: How severe were the personal protective equipment shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Face shield
and/or
protective
eye wear
Mean score (0 to 3)
0.096
0.047 - 0.145
0.180
0.109 - 0.251
0.300
0.195 - 0.406
0.335
0.239 - 0.432
0.561
0.342 - 0.779
0.166
0.130 - 0.201
No impact (0)
93.8%
90.0% - 96.3%
88.9%
84.0% - 92.4%
80.0%
72.7% - 85.7%
76.2%
69.4% - 81.9%
48.5%
26.8% - 70.7%
88.9%
86.4% - 91.0%
Slight (1)
2.9%
1.3% - 6.2%
4.7%
2.5% - 8.6%
11.4%
7.1% - 17.7%
15.0%
10.5% - 21.0%
47.4%
24.6% - 71.3%
6.1%
4.5% - 8.1%
Moderate (2)
3.0%
1.5% - 6.1%
5.9%
3.5% - 9.7%
7.3%
4.1% - 12.7%
8.0%
4.7% - 13.1%
3.6%
1.7% - 7.6%
4.6%
3.3% - 6.3%
Severe(3)
0.2%
0.0% - 1.4%
0.5%
0.1% - 3.5%
1.3%
0.3% - 5.1%
0.9%
0.2% - 3.6%
0.5%
0.1% - 2.6%
0.5%
0.2% - 1.0%
Observations
225
205
143
357
139
1,069
Nitrile
and/or latex
gloves
Mean score (0 to 3)
0.179
0.111 - 0.247
0.348
0.249 - 0.447
0.534
0.391 - 0.677
0.593
0.467 - 0.719
0.545
0.294 - 0.795
0.298
0.250 - 0.346
No impact (0)
88.4%
83.6% - 92.0%
79.6%
73.3% - 84.6%
68.0%
59.9% - 75.0%
63.1%
55.8% - 69.8%
55.1%
31.4% - 76.7%
81.4%
78.3% - 84.1%
Slight (1)
7.1%
4.4% - 11.5%
8.5%
5.2% - 13.8%
16.7%
11.5% - 23.7%
18.4%
13.6% - 24.3%
36.7%
16.5% - 63.0%
10.0%
7.8% - 12.6%
Moderate (2)
2.6%
1.3% - 5.4%
9.4%
6.2% - 14.2%
9.3%
5.6% - 15.1%
14.7%
9.9% - 21.3%
6.8%
3.6% - 12.6%
6.1%
4.7% - 7.8%
Severe(3)
1.8%
0.8% - 4.3%
2.5%
1.2% - 5.2%
6.0%
3.2% - 11.1%
3.8%
2.1% - 6.8%
1.4%
0.5% - 3.9%
2.6%
1.7% - 3.9%
Observations
225
205
143
357
139
1,069
C-23
Table C.5 Page 2 of 3
-------
Table C.5. Question Bl.2.1: How severe were the personal protective equipment shortages or supply chain disruptions that you experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Tyvek suite
and/or
disposable
coveralls
Mean score (0 to 3)
0.088
0.033 - 0.143
0.133
0.073 - 0.193
0.214
0.116 - 0.312
0.263
0.178 - 0.348
0.164
0.070 - 0.258
0.129
0.093 - 0.165
No impact (0)
95.8%
92.3% - 97.7%
91.5%
87.1% - 94.5%
87.2%
81.0% - 91.7%
83.0%
76.8% - 87.8%
87.2%
78.4% - 92.8%
92.6%
90.6% - 94.2%
Slight (1)
1.7%
0.6% - 4.7%
4.5%
2.4% - 8.2%
6.1%
3.2% - 11.1%
10.2%
6.5% - 15.6%
10.0%
5.5% - 17.5%
3.7%
2.6% - 5.3%
Moderate (2)
0.5%
0.1% - 3.5%
3.1%
1.5% - 6.5%
4.7%
2.3% - 9.4%
4.3%
2.0% - 9.1%
1.8%
0.7% - 4.7%
1.9%
1.2% - 3.0%
Severe(3)
2.0%
0.9% - 4.5%
0.9%
0.3% - 2.6%
2.0%
0.7% - 5.9%
2.5%
1.4% - 4.3%
0.9%
0.3% - 3.2%
1.8%
1.0% - 3.1%
Observations
225
205
143
357
139
1,069
Sanitizing
wipes,
sprays for
cleaning
work
offices, or
gels for
hand
sanitizing
Mean score (0 to 3)
0.218
0.138 - 0.298
0.522
0.393 - 0.651
0.726
0.568 - 0.885
0.871
0.718 - 1.023
1.035
0.547 - 1.522
0.413
0.354 - 0.471
No impact (0)
87.0%
82.0% - 90.8%
71.8%
65.1% - 77.7%
57.3%
49.1% - 65.2%
50.6%
43.3% - 57.8%
38.7%
18.0% - 64.5%
76.4%
73.2% - 79.3%
Slight (1)
6.6%
4.0% - 10.9%
10.1%
6.7% - 15.1%
20.0%
14.3% - 27.3%
19.8%
14.8% - 26.0%
24.6%
14.2% - 39.1%
10.3%
8.2% - 12.8%
Moderate (2)
4.0%
2.2% - 6.9%
12.0%
8.1% - 17.6%
15.3%
10.3% - 22.1%
21.6%
16.1% - 28.4%
31.2%
12.1% - 60.0%
9.0%
7.3% - 11.2%
Severe(3)
2.4%
1.0% - 5.5%
6.0%
3.5% - 10.2%
7.3%
4.1% - 12.7%
8.0%
4.7% - 13.3%
5.5%
2.8% - 10.5%
4.3%
3.0% - 6.0%
Observations
225
205
143
357
139
1,069
N/A: confidence interval could not be calculated.
C-24
Table C.5 Page 3 of 3
-------
Table C.6. Question Bl.2.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
N95 masks
Unavailable from
65.8%
63.4%
46.8%
52.6%
60.7%
59.0%
and/or
supplier(s)
45.8% - 81.4%
48.6% - 76.0%
33.8% - 60.3%
41.5% - 63.5%
50.9% - 69.7%
50.9% - 66.6%
elastomeric
Delayed / backordered
63.4%
57.0%
71.4%
68.7%
80.9%
64.9%
respirators
from supplier(s)
43.4% - 79.6%
42.5% - 70.4%
57.7% - 82.0%
57.2% - 78.4%
72.1% - 87.5%
56.6% - 72.3%
Transportation /
16.7%
5.1%
9.0%
4.3%
9.5%
9.7%
distribution difficulties
7.4% - 33.5%
2.0% - 12.5%
3.8% - 19.9%
2.9% - 6.3%
5.1% - 17.0%
5.8% - 15.7%
Price
20.9%
8.4%
7.2%
12.0%
8.3%
13.1%
9.8% - 39.0%
3.4% - 19.4%
2.7% - 17.7%
7.2% - 19.4%
4.3% - 15.6%
8.4% - 19.9%
Other
16.7%
5.1%
5.4%
5.7%
3.6%
9.1%
7.4% - 33.5%
2.0% - 12.5%
1.7% - 15.5%
3.1% - 10.1%
1.3% - 9.6%
5.3% - 15.2%
Observations
30
49
55
172
84
390
Alternative
Unavailable from
21.7%
18.4%
22.8%
30.3%
13.6%
22.4%
mask
supplier(s)
9.1% - 43.3%
9.2% - 33.5%
13.1% - 36.7%
20.8% - 41.8%
6.3% - 27.1%
16.4% - 29.9%
options
Delayed / backordered
78.3%
72.7%
81.5%
76.8%
90.3%
77.9%
(surgical,
from supplier(s)
56.7% - 90.9%
56.7% - 84.4%
68.0% - 90.2%
64.9% - 85.5%
79.6% - 95.7%
70.2% - 84.1%
cloth, etc.)
Transportation /
18.6%
10.9%
12.3%
10.5%
3.2%
12.9%
distribution difficulties
7.6% - 38.6%
4.8% - 23.2%
5.6% - 24.9%
5.3% - 19.8%
1.2% - 8.8%
8.2% - 19.7%
Price
4.1%
2.6%
2.1%
4.7%
1.3%
3.4%
1.1% - 14.9%
0.4% - 16.5%
0.3% - 13.2%
1.8% - 11.8%
0.3% - 5.3%
1.6% - 6.8%
Other
16.5%
5.8%
8.2%
6.7%
1.9%
9.4%
6.2% - 37.1%
2.2% - 14.2%
3.1% - 20.0%
3.3% - 13.1%
0.6% - 6.4%
5.4% - 15.9%
Observations
26
42
49
156
81
354
C-25
Table C.6 Page 1 of 3
-------
Table C.6. Question Bl.2.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Face shield
Unavailable from
32.8%
34.0%
27.0%
31.9%
12.4%
30.3%
and/or
supplier(s)
14.4% - 58.6%
18.5% - 54.0%
14.1% - 45.5%
19.8% - 47.2%
4.5% - 30.0%
21.7% - 40.6%
protective
Delayed / backordered
100.0%
80.9%
83.4%
68.2%
58.8%
82.9%
eye wear
from supplier(s)
N/A - N/A
60.3% - 92.2%
65.5% - 93.0%
51.4% - 81.3%
15.8% - 91.6%
74.0% - 89.2%
Transportation /
0.0%
4.6%
6.7%
4.8%
0.9%
3.3%
distribution difficulties
N/A - N/A
0.6% - 27.2%
1.6% - 23.3%
0.7% - 27.1%
0.1% - 6.7%
1.2% - 8.6%
Price
8.2%
4.6%
3.3%
1.3%
2.7%
4.7%
1.1% - 42.7%
0.6% - 27.2%
0.5% - 20.5%
0.5% - 3.3%
0.7% - 10.0%
1.4% - 14.6%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
17
26
31
99
40
213
Nitrile
Unavailable from
47.1%
37.8%
33.6%
35.6%
23.3%
39.4%
and/or latex
supplier(s)
29.3% - 65.6%
24.5% - 53.2%
21.7% - 48.0%
25.3% - 47.4%
9.6% - 46.6%
31.3% - 48.0%
gloves
Delayed / backordered
73.1%
63.1%
77.1%
82.4%
94.9%
74.0%
from supplier(s)
52.9% - 86.8%
47.3% - 76.4%
63.1% - 86.9%
70.4% - 90.2%
85.7% - 98.3%
65.6% - 80.9%
Transportation /
1.7%
7.6%
2.1%
7.4%
2.0%
4.4%
distribution difficulties
0.2% - 11.4%
2.4% - 21.1%
0.3% - 13.4%
2.6% - 19.2%
0.5% - 8.5%
2.3% - 8.2%
Price
21.7%
13.2%
10.4%
9.1%
7.1%
14.7%
10.2% - 40.4%
6.1% - 26.1%
4.4% - 22.7%
5.1% - 15.7%
2.6% - 18.2%
9.5% - 22.0%
Other
0.0%
0.0%
0.0%
0.0%
1.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 6.9%
0.0% - 0.3%
Observations
31
44
49
152
62
338
C-26
Table C.6 Page 2 of 3
-------
Table C.6. Question Bl.2.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Tyvek suite
Unavailable from
59.6%
35.1%
26.8%
31.0%
28.6%
40.5%
and/or
supplier(s)
27.3% - 85.3%
17.6% - 57.9%
11.7% - 50.3%
18.0% - 48.0%
15.2% - 47.1%
28.1% - 54.3%
disposable
Delayed / backordered
88.1%
72.3%
79.1%
79.7%
75.0%
80.3%
coveralls
from supplier(s)
44.0% - 98.6%
47.5% - 88.3%
55.3% - 92.0%
59.0% - 91.4%
56.5% - 87.4%
67.5% - 88.9%
Transportation /
42.9%
25.7%
20.9%
20.4%
10.7%
28.8%
distribution difficulties
16.9% - 73.5%
11.3% - 48.4%
8.0% - 44.7%
9.8% - 37.9%
3.6% - 27.9%
18.0% - 42.8%
Price
42.9%
13.5%
15.7%
14.6%
14.3%
23.6%
16.9% - 73.5%
5.3% - 30.3%
5.1% - 39.3%
7.8% - 25.5%
5.6% - 31.9%
13.8% - 37.5%
Other
0.0%
3.4%
0.0%
0.0%
0.0%
0.9%
N/A - N/A
0.5% - 20.6%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 5.9%
Observations
12
20
20
76
28
156
Sanitizing
Unavailable from
64.4%
53.2%
53.0%
50.9%
65.8%
56.7%
wipes,
supplier(s)
45.5% - 79.7%
39.9% - 66.1%
40.6% - 65.1%
40.5% - 61.2%
44.4% - 82.3%
49.2% - 63.9%
sprays for
Delayed / backordered
40.3%
57.1%
61.2%
69.8%
57.2%
55.3%
cleaning
from supplier(s)
24.2% - 58.9%
43.9% - 69.5%
48.6% - 72.5%
59.4% - 78.6%
26.7% - 83.1%
47.8% - 62.5%
work
Transportation /
0.0%
1.8%
4.7%
4.1%
3.0%
2.3%
offices, or
distribution difficulties
N/A - N/A
0.3% - 12.0%
1.5% - 13.5%
1.2% - 13.6%
1.1% - 8.1%
1.1% - 4.8%
gels for
Price
1.6%
7.3%
3.1%
8.5%
2.2%
4.8%
hand
0.2% - 10.2%
2.8% - 18.0%
0.8% - 11.6%
4.4% - 16.0%
0.7% - 6.8%
2.9% - 8.0%
sanitizing
Other
15.5%
3.0%
4.7%
3.4%
3.7%
7.3%
6.9% - 31.4%
1.0% - 8.9%
1.5% - 13.5%
2.3% - 5.0%
1.4% - 9.3%
4.2% - 12.6%
Observations
35
59
65
190
98
447
N/A: confidence interval could not be calculated.
C-27
Table C.6 Page 3 of 3
-------
Table C.7. Question Bl.2.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
N95 masks
Found alternative supplier
35.9%
38.4%
34.4%
43.2%
53.6%
38.3%
and/or
20.9% - 54.3%
25.6% - 53.0%
23.0% - 47.9%
32.7% - 54.4%
43.8% - 63.0%
31.1% - 46.1%
elastomeric
Drew down existing inventory
35.0%
41.5%
55.1%
53.4%
67.9%
45.0%
respirators
19.1% - 55.1%
28.3% - 56.0%
41.6% - 67.8%
42.3% - 64.2%
58.2% - 76.2%
37.1% - 53.1%
Switched chemicals, procedures, or
25.0%
12.2%
9.0%
8.1%
6.0%
14.9%
technologies
12.4% - 44.0%
6.1% - 23.1%
3.8% - 19.9%
4.6% - 13.9%
2.7% - 12.7%
9.8% - 22.2%
Sought help from other utilities
4.2%
8.1%
9.0%
8.5%
20.2%
7.4%
or mutual aid network (e.g., WARN)
0.6% - 25.2%
3.0% - 20.3%
3.8% - 19.9%
3.8% - 17.7%
13.5% - 29.2%
4.3% - 12.4%
Coordinated with local or state
12.5%
19.8%
25.2%
20.1%
32.1%
18.7%
emergency management agency
4.0% - 32.8%
10.8% - 33.7%
15.4% - 38.3%
12.4% - 31.0%
23.8% - 41.9%
13.4% - 25.6%
Other
14.2%
9.2%
5.4%
4.3%
6.0%
9.1%
5.1% - 33.8%
3.5% - 22.1%
1.7% - 15.5%
1.6% - 11.1%
2.7% - 12.6%
5.0% - 15.9%
Observations
30
49
55
172
84
390
Alternative
Found alternative supplier
56.8%
61.4%
45.6%
59.7%
54.9%
56.5%
mask
35.9% - 75.5%
45.5% - 75.2%
32.0% - 60.0%
47.7% - 70.7%
22.6% - 83.5%
47.8% - 64.9%
options
Drew down existing inventory
38.1%
37.8%
34.1%
33.4%
42.5%
36.6%
(surgical,
20.3% - 59.8%
23.4% - 54.7%
21.6% - 49.3%
23.1% - 45.6%
14.8% - 76.0%
28.6% - 45.4%
cloth, etc.)
Switched chemicals, procedures, or
20.7%
16.4%
8.2%
5.0%
2.6%
12.9%
technologies
9.1% - 40.3%
8.4% - 29.6%
3.1% - 20.0%
3.4% - 7.2%
0.9% - 7.6%
8.2% - 19.8%
Sought help from other utilities
0.0%
8.1%
10.3%
14.9%
15.6%
8.0%
or mutual aid network (e.g., WARN)
N/A - N/A
2.9% - 20.5%
4.3% - 22.5%
8.3% - 25.5%
7.2% - 30.4%
5.4% - 11.7%
Coordinated with local or state
15.4%
22.2%
39.0%
24.5%
47.7%
25.1%
emergency management agency
5.0% - 38.8%
11.8% - 37.8%
26.2% - 53.5%
15.9% - 35.7%
18.2% - 78.9%
18.6% - 33.0%
Other
0.0%
5.2%
2.1%
7.8%
2.6%
3.5%
N/A - N/A
1.3% - 18.7%
0.3% - 13.2%
3.5% - 16.5%
0.9% - 7.6%
1.8% - 6.7%
Observations
26
42
49
156
81
354
C-28
Table C.7 Page 1 of 3
-------
Table C.7. Question Bl.2.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Face shield
Found alternative supplier
39.4%
47.9%
50.3%
52.1%
54.4%
47.1%
and/or
19.6% - 63.5%
29.1% - 67.4%
32.7% - 67.9%
36.9% - 66.8%
14.3% - 89.5%
36.8% - 57.6%
protective
Drew down existing inventory
36.0%
40.2%
36.7%
40.8%
16.8%
36.6%
eye wear
15.3% - 63.7%
22.7% - 60.6%
21.2% - 55.7%
26.9% - 56.4%
6.1% - 38.4%
26.6% - 47.9%
Switched chemicals, procedures, or
0.0%
4.6%
3.3%
3.0%
0.0%
2.3%
technologies
N/A - N/A
0.6% - 27.2%
0.5% - 20.5%
0.5% - 15.9%
N/A - N/A
0.7% - 6.9%
Sought help from other utilities
0.0%
0.0%
6.7%
3.3%
2.7%
2.1%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
1.6% - 23.3%
0.7% - 15.2%
0.7% - 10.0%
0.8% - 5.2%
Coordinated with local or state
8.2%
30.4%
16.6%
6.4%
6.2%
14.1%
emergency management agency
1.1% - 42.7%
15.2% - 51.7%
7.0% - 34.5%
1.9% - 18.9%
2.0% - 17.5%
8.1% - 23.2%
Other
8.2%
4.6%
0.0%
3.3%
0.0%
4.3%
1.1% - 42.7%
0.6% - 27.2%
N/A - N/A
0.7% - 15.2%
N/A - N/A
1.2% - 14.8%
Observations
17
26
31
99
40
213
Nitrile
Found alternative supplier
40.9%
55.2%
48.1%
56.6%
70.6%
49.9%
and/or latex
24.9% - 59.1%
39.7% - 69.8%
34.3% - 62.2%
44.4% - 68.0%
43.9% - 88.0%
41.5% - 58.3%
gloves
Drew down existing inventory
47.8%
54.7%
56.3%
66.2%
39.6%
54.2%
29.8% - 66.5%
39.2% - 69.3%
42.0% - 69.6%
54.7% - 76.1%
15.5% - 70.1%
45.5% - 62.7%
Switched chemicals, procedures, or
20.0%
9.5%
8.3%
7.1%
5.1%
12.4%
technologies
8.9% - 39.0%
4.2% - 20.2%
3.2% - 20.2%
4.1% - 12.2%
1.7% - 14.3%
7.6% - 19.6%
Sought help from other utilities
1.7%
0.0%
6.2%
4.9%
4.1%
2.8%
or mutual aid network (e.g., WARN)
0.2% - 11.4%
N/A - N/A
2.0% - 17.7%
1.8% - 12.7%
1.2% - 12.4%
1.4% - 5.5%
Coordinated with local or state
8.7%
11.5%
12.5%
9.7%
7.1%
10.1%
emergency management agency
2.1% - 29.3%
4.7% - 25.3%
5.7% - 25.2%
4.5% - 19.8%
2.6% - 18.3%
6.0% - 16.7%
Other
4.3%
7.6%
0.0%
1.7%
1.0%
3.7%
0.6% - 26.0%
2.4% - 21.1%
N/A - N/A
0.9% - 3.2%
0.1% - 6.9%
1.4% - 9.7%
Observations
31
44
49
152
62
338
C-29
Table C.7 Page 2 of 3
-------
Table C.7. Question Bl.2.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Tyvek suite
and/or
disposable
coveralls
Found alternative supplier
64.4%
30.8% - 88.0%
56.8%
33.9% - 77.1%
47.7%
26.9% - 69.3%
56.9%
38.7% - 73.4%
50.0%
32.6% - 67.4%
57.6%
44.0% - 70.1%
Drew down existing inventory
23.8%
5.6% - 61.9%
33.8%
15.9% - 58.0%
37.2%
18.9% - 60.2%
49.0%
32.1% - 66.1%
57.1%
39.1% - 73.5%
35.2%
23.8% - 48.6%
Switched chemicals, procedures, or
technologies
47.7%
20.4% - 76.4%
13.5%
5.3% - 30.3%
20.9%
8.0% - 44.7%
24.7%
12.6% - 42.6%
10.7%
3.6% - 27.9%
28.3%
17.6% - 42.2%
Sought help from other utilities
or mutual aid network (e.g., WARN)
0.0%
N/A - N/A
0.0%
N/A - N/A
15.7%
5.1% - 39.3%
4.7%
0.9% - 20.6%
0.0%
N/A - N/A
3.7%
1.5% - 8.8%
Coordinated with local or state
emergency management agency
11.9%
1.4% - 56.0%
21.6%
8.0% - 46.6%
15.7%
5.1% - 39.3%
0.5%
0.1% - 3.1%
0.0%
N/A - N/A
12.0%
5.2% - 25.4%
Other
38.1%
13.7% - 70.5%
19.6%
8.0% - 40.6%
15.7%
5.1% - 39.3%
9.4%
5.9% - 14.8%
10.7%
3.6% - 27.9%
22.4%
12.7% - 36.3%
Observations
12
20
20
76
28
156
Sanitizing
wipes,
sprays for
cleaning
work
offices, or
gels for
hand
sanitizing
Found alternative supplier
60.5%
41.9% - 76.5%
55.7%
42.4% - 68.2%
53.3%
40.9% - 65.4%
56.6%
46.0% - 66.7%
48.3%
24.0% - 73.5%
56.7%
49.1% - 63.9%
Drew down existing inventory
30.2%
16.1% - 49.4%
46.8%
33.9% - 60.1%
45.1%
33.2% - 57.6%
54.9%
44.5% - 64.8%
43.1%
21.9% - 67.3%
42.8%
35.7% - 50.3%
Switched chemicals, procedures, or
technologies
28.7%
15.4% - 47.0%
17.9%
10.1% - 29.6%
15.6%
8.6% - 26.7%
22.6%
15.4% - 31.8%
50.9%
25.6% - 75.8%
23.3%
17.5% - 30.3%
Sought help from other utilities
or mutual aid network (e.g., WARN)
1.6%
0.2% - 10.2%
4.7%
1.4% - 14.0%
6.3%
2.4% - 15.5%
9.9%
5.1% - 18.3%
7.4%
3.4% - 15.5%
5.2%
3.2% - 8.2%
Coordinated with local or state
emergency management agency
7.7%
1.9% - 26.6%
7.3%
2.8% - 18.0%
20.5%
12.3% - 32.1%
9.3%
5.0% - 16.6%
15.6%
7.9% - 28.5%
10.5%
6.9% - 15.6%
Other
9.3%
2.8% - 27.0%
9.1%
3.8% - 20.2%
4.7%
1.5% - 13.5%
5.3%
2.3% - 11.8%
34.6%
9.7% - 72.2%
8.7%
5.0% - 14.7%
Observations
35
59
65
190
98
447
N/A: confidence interval could not be calculated.
C-30
Table C.7 Page 3 of 3
-------
Table C.8. Question Bl.3.1: How severe were the shortages or supply chain disruptions involving durable goods and other critical equipment that you
experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Filter media
Mean score (0 to 3)
0.005
0.010
0.013
0.031
0.005
0.010
-0.005 - 0.015
-0.004 - 0.024
-0.005 - 0.031
0.001 - 0.061
-0.003 - 0.012
0.002 - 0.017
No impact (0)
99.5%
99.0%
98.7%
97.7%
99.5%
99.1%
96.5% - 99.9%
96.0% - 99.7%
95.0% - 99.7%
94.2% - 99.1%
97.5% - 99.9%
98.1% - 99.6%
Slight (1)
0.5%
1.0%
1.3%
1.5%
0.5%
0.8%
0.1% - 3.5%
0.3% - 4.0%
0.3% - 5.0%
0.5% - 4.8%
0.1% - 2.5%
0.3% - 1.9%
Moderate (2)
0.0%
0.0%
0.0%
0.8%
0.0%
0.1%
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 3.8%
N/A - N/A
0.0% - 0.4%
Severe (3)
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
225
205
145
358
139
1,072
Granular/
Mean score (0 to 3)
0.000
0.005
0.007
0.016
0.000
0.003
Powdered
0.000 - 0.000
-0.005 - 0.015
-0.006 - 0.019
-0.002 - 0.034
0.000 - 0.000
0.000 - 0.006
Activated
No impact (0)
100.0%
99.5%
99.3%
98.5%
100.0%
99.7%
Carbon (GAC/
N/A - N/A
96.5% - 99.9%
95.6% - 99.9%
95.2% - 99.5%
N/A - N/A
99.2% - 99.9%
PAC)
Slight (1)
0.0%
0.5%
0.7%
1.4%
0.0%
0.3%
N/A - N/A
0.1% - 3.5%
0.1% - 4.4%
0.4% - 4.8%
N/A - N/A
0.1% - 0.8%
Moderate (2)
0.0%
0.0%
0.0%
0.1%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
0.0% - 0.4%
N/A - N/A
0.0% - 0.0%
Severe (3)
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
225
205
145
358
139
1,072
C-31
Table C.8 Page 1 of 5
-------
Table C.8. Question Bl.3.1: How severe were the shortages or supply chain disruptions involving durable goods and other critical equipment that you
experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Membrane
modules
Mean score (0 to 3)
0.000
0.000 - 0.000
0.014
-0.006 - 0.033
0.013
-0.012 - 0.039
0.013
-0.005 - 0.030
0.005
-0.003 - 0.012
0.006
0.000 - 0.011
No impact (0)
100.0%
N/A - N/A
99.2%
96.7% - 99.8%
99.3%
95.6% - 99.9%
98.7%
95.1% - 99.7%
99.5%
97.5% - 99.9%
99.6%
99.1% - 99.8%
Slight (1)
0.0%
N/A - N/A
0.5%
0.1% - 3.5%
0.0%
N/A - N/A
1.3%
0.3% - 4.9%
0.5%
0.1% - 2.5%
0.2%
0.1% - 0.8%
Moderate (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.7%
0.1% - 4.4%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
Severe (3)
0.0%
N/A - N/A
0.3%
0.0% - 1.9%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
Observations
225
205
145
358
139
1,072
Pumps
Mean score (0 to 3)
0.040
0.013 - 0.068
0.103
0.053 - 0.153
0.072
0.012 - 0.132
0.110
0.056 - 0.165
0.096
0.033 - 0.159
0.065
0.044 - 0.086
No impact (0)
96.6%
93.1% - 98.3%
92.3%
88.0% - 95.2%
96.1%
91.6% - 98.2%
91.4%
86.4% - 94.7%
93.2%
87.4% - 96.4%
95.0%
93.1% - 96.4%
Slight (1)
3.0%
1.4% - 6.5%
5.0%
2.8% - 8.8%
1.3%
0.3% - 5.0%
6.3%
3.6% - 10.8%
4.6%
2.2% - 9.0%
3.7%
2.4% - 5.5%
Moderate (2)
0.2%
0.0% - 1.4%
2.6%
1.2% - 5.8%
2.0%
0.6% - 5.9%
2.2%
0.8% - 5.7%
1.8%
0.7% - 4.7%
1.1%
0.7% - 1.9%
Severe (3)
0.2%
0.0% - 1.4%
0.0%
N/A - N/A
0.7%
0.1% - 4.4%
0.2%
0.0% - 0.5%
0.5%
0.1% - 2.5%
0.2%
0.1% - 0.7%
Observations
225
205
145
358
139
1,072
C-32
Table C.8 Page 2 of 5
-------
Table C.8. Question Bl.3.1: How severe were the shortages or supply chain disruptions involving durable goods and other critical equipment that you
experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Motors
Mean score (0 to 3)
0.026
0.003 - 0.049
0.061
0.020 - 0.101
0.046
-0.006 - 0.098
0.109
0.054 - 0.165
0.077
0.027 - 0.128
0.045
0.027 - 0.062
No impact (0)
97.8%
94.6% - 99.1%
95.8%
92.2% - 97.7%
98.0%
94.1% - 99.4%
91.3%
86.1% - 94.7%
93.6%
88.1% - 96.7%
96.6%
95.0% - 97.8%
Slight (1)
2.0%
0.8% - 5.2%
2.4%
1.1% - 5.4%
0.0%
N/A - N/A
6.5%
3.7% - 11.3%
5.0%
2.5% - 9.7%
2.4%
1.4% - 4.0%
Moderate (2)
0.0%
N/A - N/A
1.8%
0.7% - 4.9%
1.3%
0.3% - 5.0%
2.1%
0.7% - 5.7%
1.4%
0.5% - 3.9%
0.8%
0.4% - 1.4%
Severe (3)
0.2%
0.0% - 1.4%
0.0%
N/A - N/A
0.7%
0.1% - 4.4%
0.1%
0.0% - 0.4%
0.0%
N/A - N/A
0.2%
0.0% - 0.7%
Observations
225
205
145
358
139
1,072
Pipes
Mean score (0 to 3)
0.062
0.023 - 0.100
0.064
0.025 - 0.102
0.105
0.040 - 0.171
0.189
0.111 - 0.268
0.059
0.015 - 0.103
0.079
0.054 - 0.104
No impact (0)
95.5%
91.9% - 97.5%
95.0%
91.2% - 97.2%
92.8%
87.5% - 95.9%
85.9%
79.8% - 90.3%
95.4%
91.0% - 97.8%
94.1%
92.1% - 95.7%
Slight (1)
3.1%
1.5% - 6.4%
3.7%
1.9% - 7.1%
4.6%
2.2% - 9.3%
9.4%
5.9% - 14.5%
3.6%
1.7% - 7.6%
4.0%
2.8% - 5.8%
Moderate (2)
1.2%
0.4% - 3.9%
1.3%
0.4% - 4.1%
2.0%
0.6% - 5.9%
4.7%
2.2% - 9.7%
0.5%
0.1% - 2.5%
1.6%
0.9% - 3.0%
Severe (3)
0.2%
0.0% - 1.4%
0.0%
N/A - N/A
0.7%
0.1% - 4.4%
0.1%
0.0% - 0.4%
0.5%
0.1% - 2.5%
0.2%
0.1% - 0.7%
Observations
225
205
145
358
139
1,072
C-33
Table C.8 Page 3 of 5
-------
Table C.8. Question Bl.3.1: How severe were the shortages or supply chain disruptions involving durable goods and other critical equipment that you
experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Valves
Mean score (0 to 3)
0.064
0.018 - 0.109
0.056
0.020 - 0.093
0.125
0.044 - 0.206
0.140
0.083 - 0.198
0.091
0.031 - 0.151
0.076
0.047 - 0.104
No impact (0)
96.3%
93.0% - 98.0%
95.7%
92.3% - 97.7%
93.4%
88.3% - 96.4%
88.7%
83.3% - 92.4%
93.2%
87.4% - 96.4%
95.1%
93.2% - 96.4%
Slight (1)
1.8%
0.8% - 4.3%
3.0%
1.5% - 6.0%
2.6%
1.0% - 6.7%
8.8%
5.5% - 13.8%
5.0%
2.5% - 9.7%
2.9%
2.0% - 4.3%
Moderate (2)
1.2%
0.4% - 3.9%
1.3%
0.4% - 4.1%
2.0%
0.6% - 5.9%
2.4%
1.0% - 5.8%
1.4%
0.5% - 3.9%
1.4%
0.7% - 2.7%
Severe (3)
0.7%
0.2% - 3.1%
0.0%
N/A - N/A
2.0%
0.6% - 5.9%
0.2%
0.0% - 0.5%
0.5%
0.1% - 2.5%
0.6%
0.2% - 1.7%
Observations
225
205
145
358
139
1,072
Fuel
Mean score (0 to 3)
0.000
0.000 - 0.000
0.006
-0.005 - 0.017
0.013
-0.005 - 0.031
0.013
-0.005 - 0.030
0.005
-0.003 - 0.012
0.004
0.000 - 0.007
No impact (0)
100.0%
N/A - N/A
99.7%
98.1% - 100.0%
98.7%
95.0% - 99.7%
98.7%
95.1% - 99.7%
99.5%
97.5% - 99.9%
99.7%
99.2% - 99.9%
Slight (1)
0.0%
N/A - N/A
0.0%
N/A - N/A
1.3%
0.3% - 5.0%
1.3%
0.3% - 4.9%
0.5%
0.1% - 2.5%
0.3%
0.1% - 0.7%
Moderate (2)
0.0%
N/A - N/A
0.3%
0.0% - 1.9%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.1%
0.0% - 0.4%
Severe (3)
Observations
225
205
145
358
139
1,072
C-34
Table C.8 Page 4 of 5
-------
Table C.8. Question Bl.3.1: How severe were the shortages or supply chain disruptions involving durable goods and other critical equipment that you
experienced?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Vehicles
Mean score (0 to 3)
0.005
0.018
0.026
0.111
0.046
0.021
-0.005 - 0.015
-0.005 - 0.041
-0.005 - 0.057
0.051 - 0.171
0.010 - 0.081
0.011 - 0.031
No impact (0)
99.5%
98.7%
98.0%
91.7%
96.4%
98.3%
96.5% - 99.9%
95.9% - 99.6%
94.1% - 99.4%
86.2% - 95.1%
92.4% - 98.3%
97.3% - 99.0%
Slight (1)
0.5%
0.8%
1.3%
5.5%
2.7%
1.2%
0.1% - 3.5%
0.2% - 3.3%
0.3% - 5.0%
2.8% - 10.6%
1.2% - 6.1%
0.6% - 2.2%
Moderate (2)
0.0%
0.5%
0.7%
2.8%
0.9%
0.5%
N/A - N/A
0.1% - 3.5%
0.1% - 4.4%
1.2% - 6.6%
0.3% - 3.2%
0.2% - 1.0%
Severe (3)
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
225
205
145
358
139
1,072
N/A: confidence interval could not be calculated.
C-35
Table C.8 Page 5 of 5
-------
Table C.9. Question Bl.3.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportinf
j by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Filter media
Unavailable from
0.0%
50.0%
0.0%
3.3%
0.0%
13.9%
supplier(s)
N/A - N/A
1.6% - 98.4%
N/A - N/A
0.4% - 24.7%
N/A - N/A
1.7% - 60.8%
Delayed / backordered
0.0%
50.0%
100.0%
86.8%
0.0%
50.2%
from supplier(s)
N/A - N/A
1.6% - 98.4%
N/A - N/A
67.9% - 95.3%
N/A - N/A
25.5% - 74.9%
Transportation /
100.0%
0.0%
0.0%
0.0%
0.0%
32.4%
distribution difficulties
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
32.4% - 32.4%
Price
0.0%
0.0%
0.0%
9.9%
100.0%
3.5%
N/A - N/A
N/A - N/A
N/A - N/A
3.7% - 23.8%
N/A - N/A
3.5% - 3.5%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
1
2
2
8
1
14
Granular/
Unavailable from
0.0%
0.0%
0.0%
0.0%
Powdered
supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Activated
Delayed / backordered
100.0%
100.0%
100.0%
100.0%
Carbon (GAC/
from supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
PAC)
Transportation /
0.0%
0.0%
0.0%
0.0%
distribution difficulties
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
1
1
5
7
C-36
Table C.9 Page 1 of 5
-------
Table C.9. Question Bl.3.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportinf
j by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Membrane
Unavailable from
0.0%
0.0%
0.0%
0.0%
0.0%
modules
supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Delayed / backordered
64.3%
100.0%
100.0%
100.0%
83.1%
from supplier(s)
17.2% - 94.0%
N/A - N/A
N/A - N/A
N/A - N/A
26.8% - 98.5%
Transportation /
0.0%
0.0%
50.0%
0.0%
16.9%
distribution difficulties
N/A - N/A
N/A - N/A
2.9% - 97.1%
N/A - N/A
1.5% - 73.2%
Price
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
2
1
2
1
6
Pumps
Unavailable from
0.0%
10.4%
0.0%
2.7%
20.0%
4.5%
supplier(s)
N/A - N/A
2.3% - 36.4%
N/A - N/A
0.8% - 8.2%
6.5% - 47.3%
1.4% - 13.7%
Delayed / backordered
85.3%
89.6%
100.0%
99.1%
86.6%
90.3%
from supplier(s)
36.3% - 98.3%
63.6% - 97.7%
N/A - N/A
93.7% - 99.9%
59.6% - 96.6%
69.3% - 97.4%
Transportation /
14.7%
10.4%
16.7%
8.4%
33.4%
12.7%
distribution difficulties
1.7% - 63.7%
2.3% - 36.4%
2.1% - 64.7%
1.4% - 37.6%
14.5% - 59.5%
4.4% - 31.6%
Price
0.0%
0.0%
0.0%
1.8%
0.0%
0.3%
N/A - N/A
N/A - N/A
N/A - N/A
0.4% - 7.1%
N/A - N/A
0.1% - 1.2%
Other
0.0%
0.0%
0.0%
0.0%
13.3%
0.3%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
3.3% - 40.9%
0.1% - 1.2%
Observations
8
18
6
39
15
86
C-37
Table C.9 Page 2 of 5
-------
Table C.9. Question Bl.3.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportinf
I by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Motors
Unavailable from
0.0%
0.0%
0.0%
9.2%
21.4%
3.0%
supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
1.7% - 36.9%
7.0% - 49.9%
0.8% - 10.5%
Delayed / backordered
100.0%
100.0%
100.0%
99.1%
92.8%
99.5%
from supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
93.7% - 99.9%
63.7% - 99.0%
98.3% - 99.9%
Transportation /
0.0%
0.0%
0.0%
15.6%
35.7%
5.2%
distribution difficulties
N/A - N/A
N/A - N/A
N/A - N/A
4.1% - 44.7%
15.6% - 62.6%
1.8% - 13.7%
Price
0.0%
0.0%
0.0%
0.9%
0.0%
0.2%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 6.3%
N/A - N/A
0.0% - 1.6%
Other
0.0%
0.0%
0.0%
0.0%
7.1%
0.2%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
1.0% - 37.7%
0.0% - 1.6%
Observations
5
10
3
33
14
65
Pipes
Unavailable from
11.1%
10.2%
18.2%
14.7%
10.0%
12.6%
supplier(s)
1.3% - 53.7%
1.3% - 49.1%
4.4% - 51.6%
5.1% - 35.5%
1.4% - 46.9%
5.0% - 28.6%
Delayed / backordered
88.9%
59.1%
81.8%
82.2%
100.0%
80.9%
from supplier(s)
46.3% - 98.7%
29.7% - 83.2%
48.4% - 95.6%
56.9% - 94.2%
N/A - N/A
65.2% - 90.6%
Transportation /
11.1%
10.2%
9.1%
18.9%
0.0%
12.4%
distribution difficulties
1.3% - 53.7%
1.3% - 49.1%
1.2% - 45.1%
6.6% - 43.4%
N/A - N/A
4.7% - 29.0%
Price
0.0%
20.5%
9.1%
5.6%
0.0%
6.3%
N/A - N/A
5.0% - 55.5%
1.2% - 45.1%
1.1% - 24.5%
N/A - N/A
2.4% - 15.8%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
12
12
11
53
11
99
C-38
Table C.9 Page 3 of 5
-------
Table C.9. Question Bl.3.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportinf
I by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Valves
Unavailable from
13.5%
18.7%
10.0%
7.0%
6.7%
12.4%
supplier(s)
1.5% - 60.7%
4.2% - 54.8%
1.3% - 48.0%
1.4% - 29.3%
0.9% - 35.2%
4.1% - 31.8%
Delayed / backordered
86.5%
69.3%
90.0%
100.0%
93.3%
86.9%
from supplier(s)
39.3% - 98.5%
35.3% - 90.4%
52.0% - 98.7%
N/A - N/A
65.8% - 99.0%
67.1% - 95.5%
Transportation /
0.0%
12.0%
20.0%
13.3%
6.7%
8.1%
distribution difficulties
N/A - N/A
1.6% - 53.8%
4.9% - 55.0%
4.0% - 36.1%
1.0% - 34.2%
3.5% - 17.7%
Price
0.0%
24.0%
0.0%
7.0%
0.0%
6.2%
N/A - N/A
6.1% - 60.5%
N/A - N/A
1.4% - 29.3%
N/A - N/A
2.1% - 17.3%
Other
0.0%
0.0%
0.0%
0.0%
6.7%
0.2%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.9% - 35.2%
0.0% - 1.0%
Observations
11
11
10
53
15
100
Fuel
Unavailable from
0.0%
0.0%
0.0%
0.0%
0.0%
supplier(s)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Delayed / backordered
0.0%
0.0%
50.0%
0.0%
19.5%
from supplier(s)
N/A - N/A
N/A - N/A
3.5% - 96.5%
N/A - N/A
1.8% - 76.6%
Transportation /
100.0%
50.0%
50.0%
100.0%
60.9%
distribution difficulties
N/A - N/A
3.5% - 96.5%
3.5% - 96.5%
N/A - N/A
16.0% - 92.7%
Price
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
1
2
2
1
6
C-39
Table C.9 Page 4 of 5
-------
Table C.9. Question Bl.3.2: What contributed to each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reportinf
j by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Vehicles
Unavailable from
supplier(s)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
23.1%
7.1% - 54.0%
12.5%
1.5% - 57.0%
12.0%
4.1% - 30.5%
Delayed / backordered
from supplier(s)
100.0%
N/A - N/A
39.1%
3.2% - 92.6%
100.0%
N/A - N/A
92.3%
57.9% - 99.1%
88.9%
46.7% - 98.6%
85.0%
59.2% - 95.7%
Transportation /
distribution difficulties
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
7.7%
0.9% - 42.1%
25.0%
5.7% - 64.6%
4.8%
0.9% - 21.9%
Price
0.0%
N/A - N/A
39.1%
3.2% - 92.6%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
6.9%
0.8% - 39.2%
Other
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
12.5%
1.5% - 57.0%
0.5%
0.1% - 3.3%
Observations
1
3
3
21
9
37
N/A: confidence interval could not be calculated.
C-40
Table C.9 Page 5 of 5
-------
Table C.10. Question Bl.3.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Filter media
Found alternative supplier
0.0%
0.0%
50.0%
13.2%
100.0%
11.6%
N/A - N/A
N/A - N/A
3.7% - 96.3%
4.7% - 32.1%
N/A - N/A
2.9% - 36.4%
Drew down existing inventory
0.0%
100.0%
0.0%
83.4%
0.0%
47.9%
N/A - N/A
N/A - N/A
N/A - N/A
66.3% - 92.8%
N/A - N/A
30.6% - 65.8%
Switched chemicals,
0.0%
0.0%
0.0%
3.3%
0.0%
0.9%
procedures, or technologies
N/A - N/A
N/A - N/A
N/A - N/A
0.4% - 24.7%
N/A - N/A
0.1% - 6.6%
Sought help from other utilities
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
100.0%
0.0%
50.0%
0.0%
0.0%
39.7%
N/A - N/A
N/A - N/A
3.7% - 96.3%
N/A - N/A
N/A - N/A
26.0% - 55.2%
Observations
1
2
2
8
1
14
Granular/
Found alternative supplier
0.0%
0.0%
5.1%
2.3%
Powdered
N/A - N/A
N/A - N/A
0.5% - 37.8%
0.3% - 17.3%
Activated
Drew down existing inventory
100.0%
0.0%
94.9%
78.3%
Carbon (GAC/
N/A - N/A
N/A - N/A
62.2% - 99.5%
23.8% - 97.7%
PAC)
Switched chemicals,
0.0%
0.0%
0.0%
0.0%
procedures, or technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Sought help from other utilities
0.0%
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
N/A - N/A
100.0%
N/A - N/A
0.0%
N/A - N/A
19.4%
1.7% - 77.2%
Observations
1
1
5
7
C-41
Table C.10 Page 1 of 5
-------
Table C.10. Question Bl.3.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Membrane
Found alternative supplier
0.0%
0.0%
0.0%
0.0%
0.0%
modules
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Drew down existing inventory
64.3%
0.0%
100.0%
0.0%
64.2%
17.2% - 94.0%
N/A - N/A
N/A - N/A
N/A - N/A
22.3% - 91.8%
Switched chemicals,
0.0%
0.0%
0.0%
0.0%
0.0%
procedures, or technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Sought help from other utilities
0.0%
0.0%
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
100.0%
0.0%
0.0%
16.9%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
1.5% - 73.2%
Observations
2
1
2
1
6
Pumps
Found alternative supplier
58.8%
38.8%
16.7%
35.8%
33.3%
44.2%
23.0% - 87.2%
19.4% - 62.5%
2.1% - 64.7%
16.9% - 60.5%
14.5% - 59.6%
28.4% - 61.2%
Drew down existing inventory
0.0%
40.3%
16.7%
54.4%
20.0%
24.8%
N/A - N/A
20.0% - 64.5%
2.1% - 64.7%
30.8% - 76.2%
6.5% - 47.3%
15.9% - 36.5%
Switched chemicals,
0.0%
0.0%
16.7%
8.4%
6.7%
2.9%
procedures, or technologies
N/A - N/A
N/A - N/A
2.1% - 64.7%
1.4% - 37.6%
0.9% - 35.6%
0.8% - 9.4%
Sought help from other utilities
0.0%
17.2%
0.0%
7.5%
0.0%
7.1%
or mutual aid network (e.g., WARN)
N/A - N/A
5.2% - 44.0%
N/A - N/A
1.0% - 39.2%
N/A - N/A
2.6% - 18.3%
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
41.2%
17.2%
50.0%
8.0%
46.7%
28.1%
12.8% - 77.0%
5.2% - 44.0%
16.1% - 83.9%
4.0% - 15.4%
24.0% - 70.9%
14.5% - 47.5%
Observations
8
18
6
39
15
86
C-42
Table C.10 Page 2 of 5
-------
Table C.10. Question Bl.3.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Motors
Found alternative supplier
68.1%
39.2%
0.0%
35.3%
28.6%
46.4%
20.0% - 94.8%
16.3% - 68.1%
N/A - N/A
16.3% - 60.6%
11.0% - 56.4%
28.2% - 65.7%
Drew down existing inventory
0.0%
36.5%
0.0%
59.4%
28.6%
26.4%
N/A - N/A
12.2% - 70.4%
N/A - N/A
34.9% - 79.9%
11.0% - 56.4%
15.7% - 40.9%
Switched chemicals,
0.0%
0.0%
0.0%
8.3%
7.1%
2.4%
procedures, or technologies
N/A - N/A
N/A - N/A
N/A - N/A
1.3% - 37.9%
1.0% - 37.7%
0.5% - 11.2%
Sought help from other utilities
0.0%
12.2%
0.0%
7.4%
0.0%
5.3%
or mutual aid network (e.g., WARN)
N/A - N/A
1.5% - 56.0%
N/A - N/A
1.0% - 39.6%
N/A - N/A
1.2% - 20.7%
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
31.9%
12.2%
100.0%
3.5%
42.9%
23.3%
5.2% - 80.0%
1.5% - 56.0%
N/A - N/A
1.3% - 9.3%
20.5% - 68.6%
9.0% - 48.1%
Observations
5
10
3
33
14
65
Pipes
Found alternative supplier
22.2%
31.8%
18.2%
22.3%
27.3%
23.7%
5.2% - 59.8%
11.3% - 63.0%
4.4% - 51.6%
8.6% - 46.7%
9.0% - 58.7%
12.1% - 41.1%
Drew down existing inventory
66.7%
58.0%
63.6%
70.9%
72.7%
65.8%
32.7% - 89.2%
28.6% - 82.6%
33.2% - 86.0%
47.9% - 86.6%
41.3% - 91.0%
48.4% - 79.7%
Switched chemicals,
0.0%
0.0%
9.1%
4.5%
0.0%
2.2%
procedures, or technologies
N/A - N/A
N/A - N/A
1.2% - 45.1%
0.6% - 26.9%
N/A - N/A
0.5% - 8.3%
Sought help from other utilities
0.0%
10.2%
9.1%
5.6%
0.0%
4.4%
or mutual aid network (e.g., WARN)
N/A - N/A
1.3% - 49.1%
1.2% - 45.1%
1.1% - 24.5%
N/A - N/A
1.4% - 12.8%
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
15.6%
20.5%
27.3%
7.8%
30.0%
16.2%
3.0% - 52.3%
5.0% - 55.5%
8.8% - 59.3%
2.3% - 23.5%
9.9% - 62.5%
7.4% - 32.1%
Observations
12
12
11
53
11
99
C-43
Table C.10 Page 3 of 5
-------
Table C.10. Question Bl.3.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Valves
Found alternative supplier
24.3%
37.3%
30.0%
25.0%
33.3%
28.0%
6.0% - 61.7%
13.5% - 69.4%
9.7% - 63.2%
11.4% - 46.5%
14.6% - 59.4%
15.5% - 45.1%
Drew down existing inventory
81.1%
74.7%
40.0%
77.0%
53.3%
73.0%
40.0% - 96.5%
41.2% - 92.5%
15.4% - 70.9%
55.1% - 90.1%
29.3% - 75.9%
56.3% - 85.0%
Switched chemicals,
0.0%
0.0%
10.0%
0.0%
0.0%
1.3%
procedures, or technologies
N/A - N/A
N/A - N/A
1.3% - 48.0%
N/A - N/A
N/A - N/A
0.2% - 8.8%
Sought help from other utilities
0.0%
18.7%
10.0%
7.0%
0.0%
6.5%
or mutual aid network (e.g., WARN)
N/A - N/A
4.2% - 54.8%
1.3% - 48.0%
1.4% - 29.3%
N/A - N/A
2.4% - 16.3%
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
10.9%
12.0%
50.0%
11.1%
40.0%
16.8%
2.9% - 33.3%
1.6% - 53.8%
21.9% - 78.1%
3.7% - 28.7%
19.2% - 65.2%
9.5% - 28.0%
Observations
11
11
10
53
15
100
Fuel
Found alternative supplier
0.0%
50.0%
0.0%
0.0%
19.5%
N/A - N/A
3.5% - 96.5%
N/A - N/A
N/A - N/A
1.8% - 76.6%
Drew down existing inventory
100.0%
50.0%
100.0%
100.0%
80.5%
N/A - N/A
3.5% - 96.5%
N/A - N/A
N/A - N/A
23.4% - 98.2%
Switched chemicals,
0.0%
0.0%
0.0%
0.0%
0.0%
procedures, or technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Sought help from other utilities
0.0%
0.0%
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
1
2
2
1
6
C-44
Table C.10 Page 4 of 5
-------
Table C.10. Question Bl.3.3: How did you address each shortage or supply chain disruption? (select all that apply)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Vehicles
Found alternative supplier
0.0%
39.1%
0.0%
23.1%
12.5%
18.9%
N/A - N/A
3.2% - 92.6%
N/A - N/A
7.1% - 54.0%
1.5% - 57.3%
6.5% - 44.0%
Drew down existing inventory
0.0%
39.1%
33.3%
60.0%
12.5%
41.2%
N/A - N/A
3.2% - 92.6%
3.7% - 86.6%
32.5% - 82.4%
1.5% - 57.3%
23.1% - 62.0%
Switched chemicals,
0.0%
0.0%
0.0%
3.7%
37.5%
3.2%
procedures, or technologies
N/A - N/A
N/A - N/A
N/A - N/A
1.3% - 9.7%
11.5% - 73.5%
1.7% - 5.9%
Sought help from other utilities
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
or mutual aid network (e.g., WARN)
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Coordinated with local or state
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
emergency management agency
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
100.0%
0.0%
33.3%
21.8%
75.0%
34.7%
N/A - N/A
N/A - N/A
3.7% - 86.6%
7.4% - 49.5%
35.2% - 94.3%
23.4% - 47.9%
Observations
1
3
3
21
8
36
N/A: confidence interval could not be calculated.
C-45
Table C.10 Page 5 of 5
-------
Table C.ll. Question B2.1: What kinds of shortages or supply chain disruptions are you most concerned about from present day through
December 2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Treatment Chemicals
8.2%
5.2% - 12.9%
12.4%
8.5% - 17.7%
14.1%
9.3% - 20.9%
23.8%
18.2% - 30.5%
18.1%
10.7% - 28.9%
11.4%
9.2% - 14.2%
PPE
12.3%
8.6% - 17.4%
18.7%
13.9% - 24.6%
26.0%
19.5% - 33.7%
31.0%
24.8% - 38.1%
25.4%
15.3% - 39.1%
17.1%
14.4% - 20.2%
Durable Goods and Other
Equipment and Supplies
15.8%
11.5% - 21.3%
16.2%
11.8% - 21.8%
23.6%
17.4% - 31.3%
27.7%
21.7% - 34.8%
14.7%
8.6% - 24.0%
17.8%
14.9% - 21.1%
None
75.4%
69.1% - 80.7%
67.9%
61.1% - 74.0%
54.6%
46.2% - 62.7%
46.8%
39.6% - 54.2%
62.1%
44.3% - 77.2%
68.7%
64.8% - 72.3%
Observations
222
206
141
357
133
1,059
C-46
Table C.11 Page 1 of 1
-------
Table C.12. Question B2.1.1: How severe are your concerns about treatment chemical shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Carbon
Mean score (0 to 3)
0.005
0.013
0.054
0.062
0.119
0.019
dioxide
-0.005 - 0.015
-0.002 - 0.028
0.006 - 0.103
0.012 - 0.111
0.035 - 0.203
0.009 - 0.028
None (0)
99.5%
98.7%
96.6%
96.2%
94.9%
98.6%
96.5% - 99.9%
95.9% - 99.6%
92.2% - 98.6%
92.3% - 98.2%
90.0% - 97.5%
97.6% - 99.2%
Slight (1)
0.5%
1.3%
1.4%
2.1%
0.6%
0.9%
0.1% - 3.5%
0.4% - 4.1%
0.3% - 5.2%
0.7% - 5.7%
0.1% - 3.1%
0.4% - 2.0%
Moderate (2)
0.0%
0.0%
2.0%
1.0%
2.3%
0.3%
N/A - N/A
N/A - N/A
0.7% - 6.0%
0.3% - 3.6%
0.9% - 5.7%
0.1% - 0.7%
Severe (3)
0.0%
0.0%
0.0%
0.7%
2.3%
0.1%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 4.0%
0.9% - 5.7%
0.0% - 0.4%
Observations
222
206
141
356
133
1,058
Ferric
Mean score (0 to 3)
0.000
0.008
0.054
0.025
0.040
0.010
chloride
0.000 - 0.000
-0.003 - 0.019
-0.001 - 0.109
-0.003 - 0.053
-0.005 - 0.084
0.003 - 0.016
None (0)
100.0%
99.2%
97.3%
98.3%
98.3%
99.4%
N/A - N/A
96.7% - 99.8%
93.1% - 99.0%
95.2% - 99.4%
95.2% - 99.4%
98.8% - 99.7%
Slight (1)
0.0%
0.8%
0.7%
0.9%
0.6%
0.3%
N/A - N/A
0.2% - 3.3%
0.1% - 4.5%
0.2% - 3.7%
0.1% - 3.1%
0.1% - 0.8%
Moderate (2)
0.0%
0.0%
1.4%
0.8%
0.0%
0.2%
N/A - N/A
N/A - N/A
0.3% - 5.2%
0.2% - 3.8%
N/A - N/A
0.1% - 0.6%
Severe (3)
0.0%
0.0%
0.7%
0.0%
1.1%
0.1%
N/A - N/A
N/A - N/A
0.1% - 4.5%
N/A - N/A
0.3% - 3.9%
0.0% - 0.4%
Observations
222
206
141
356
133
1,058
C-47
Table C.12 Page 1 of 6
-------
Table C.12. Question B2.1.1: How severe are your concerns about treatment chemical shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Fluoride
Mean score (0 to 3)
0.005
0.023
0.061
0.106
0.068
0.025
-0.005 - 0.015
0.003 - 0.044
0.008 - 0.115
0.052 - 0.160
0.023 - 0.113
0.015 - 0.036
None (0)
99.5%
97.7%
95.9%
91.8%
93.8%
97.9%
96.5% - 99.9%
94.5% - 99.0%
91.3% - 98.1%
86.8% - 95.0%
88.3% - 96.8%
96.8% - 98.6%
Slight (1)
0.5%
2.3%
2.7%
5.8%
5.7%
1.7%
0.1% - 3.5%
1.0% - 5.5%
1.0% - 6.9%
3.2% - 10.4%
2.9% - 10.8%
1.1% - 2.8%
Moderate (2)
0.0%
0.0%
0.7%
2.4%
0.6%
0.3%
N/A - N/A
N/A - N/A
0.1% - 4.5%
1.0% - 5.8%
0.1% - 3.1%
0.1% - 0.7%
Severe (3)
0.0%
0.0%
0.7%
0.0%
0.0%
0.1%
N/A - N/A
N/A - N/A
0.1% - 4.5%
N/A - N/A
N/A - N/A
0.0% - 0.4%
Observations
222
206
141
356
133
1,058
Gaseous
Mean score (0 to 3)
0.013
0.037
0.102
0.271
0.130
0.054
chlorine
-0.002 - 0.027
0.006 - 0.068
0.038 - 0.166
0.153 - 0.388
0.040 - 0.220
0.037 - 0.071
None (0)
98.8%
97.4%
92.5%
87.4%
94.3%
96.7%
96.0% - 99.6%
94.2% - 98.8%
87.1% - 95.8%
81.6% - 91.6%
89.2% - 97.1%
95.3% - 97.6%
Slight (1)
1.2%
1.8%
5.4%
4.2%
1.1%
2.1%
0.4% - 4.0%
0.7% - 4.8%
2.8% - 10.4%
2.0% - 8.5%
0.3% - 3.9%
1.2% - 3.4%
Moderate (2)
0.0%
0.5%
1.4%
2.2%
1.7%
0.5%
N/A - N/A
0.1% - 3.5%
0.3% - 5.2%
0.9% - 5.8%
0.6% - 4.8%
0.2% - 1.0%
Severe (3)
0.0%
0.3%
0.7%
6.1%
2.8%
0.8%
0.0% - 0.1%
0.0% - 1.9%
0.1% - 4.5%
3.4% - 10.9%
1.2% - 6.5%
0.5% - 1.3%
Observations
222
206
141
356
133
1,058
C-48
Table C.12 Page 2 of 6
-------
Table C.12. Question B2.1.1: How severe are your concerns about treatment chemical shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Liquid
Mean score (0 to 3)
0.000
0.008
0.027
0.002
0.017
0.005
oxygen
0.000 - 0.001
-0.003 - 0.019
-0.010 - 0.064
-0.001 - 0.004
-0.012 - 0.046
0.001 - 0.009
None (0)
100.0%
99.2%
98.6%
99.9%
99.4%
99.7%
99.9% - 100.0%
96.7% - 99.8%
94.8% - 99.7%
99.6% - 100.0%
96.9% - 99.9%
99.2% - 99.9%
Slight (1)
0.0%
0.8%
0.0%
0.0%
0.0%
0.2%
N/A - N/A
0.2% - 3.3%
N/A - N/A
N/A - N/A
N/A - N/A
0.0% - 0.7%
Moderate (2)
0.0%
0.0%
1.4%
0.1%
0.0%
0.1%
N/A - N/A
N/A - N/A
0.3% - 5.2%
0.0% - 0.4%
N/A - N/A
0.0% - 0.5%
Severe (3)
0.0%
0.0%
0.0%
0.0%
0.6%
0.0%
0.0% - 0.1%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 3.1%
0.0% - 0.1%
Observations
222
206
141
356
133
1,058
Lime
Mean score (0 to 3)
0.000
0.018
0.054
0.095
0.085
0.020
0.000 - 0.000
-0.005 - 0.041
0.010 - 0.099
0.028 - 0.163
0.015 - 0.154
0.010 - 0.029
None (0)
100.0%
98.7%
95.9%
95.8%
96.6%
98.8%
N/A - N/A
95.9% - 99.6%
91.3% - 98.1%
91.9% - 97.8%
92.6% - 98.5%
98.2% - 99.3%
Slight (1)
0.0%
0.8%
2.7%
0.4%
0.6%
0.5%
N/A - N/A
0.2% - 3.3%
1.0% - 6.9%
0.2% - 0.8%
0.1% - 3.1%
0.2% - 1.0%
Moderate (2)
0.0%
0.5%
1.4%
2.4%
0.6%
0.5%
N/A - N/A
0.1% - 3.5%
0.3% - 5.2%
1.0% - 5.8%
0.1% - 3.1%
0.2% - 1.0%
Severe (3)
0.0%
0.0%
0.0%
1.4%
2.3%
0.2%
N/A - N/A
N/A - N/A
N/A - N/A
0.4% - 4.8%
0.9% - 5.7%
0.1% - 0.5%
Observations
222
206
141
356
133
1,058
C-49
Table C.12 Page 3 of 6
-------
Table C.12. Question B2.1.1: How severe are your concerns about treatment chemical shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Orthophosphate
Mean score (0 to 3)
0.005
0.018
0.061
0.114
0.073
0.025
-0.005 - 0.015
-0.005 - 0.041
0.008 - 0.115
0.051 - 0.177
0.016 - 0.131
0.014 - 0.036
None (0)
99.5%
98.7%
95.9%
92.4%
95.5%
98.2%
96.5% - 99.9%
95.9% - 99.6%
91.3% - 98.1%
87.6% - 95.4%
90.9% - 97.8%
97.2% - 98.9%
Slight (1)
0.5%
0.8%
2.7%
4.5%
2.8%
1.2%
0.1% - 3.5%
0.2% - 3.3%
1.0% - 6.9%
2.3% - 8.7%
1.2% - 6.5%
0.7% - 2.2%
Moderate (2)
0.0%
0.5%
0.7%
2.5%
0.6%
0.4%
N/A - N/A
0.1% - 3.5%
0.1% - 4.5%
1.0% - 5.9%
0.1% - 3.1%
0.2% - 0.9%
Severe (3)
0.0%
0.0%
0.7%
0.6%
1.1%
0.1%
N/A - N/A
N/A - N/A
0.1% - 4.5%
0.1% - 4.3%
0.3% - 3.9%
0.0% - 0.5%
Observations
222
206
141
356
133
1,058
Polymers
Mean score (0 to 3)
0.005
0.023
0.075
0.160
0.102
0.033
-0.004 - 0.015
0.003 - 0.044
0.007 - 0.142
0.080 - 0.239
0.029 - 0.174
0.020 - 0.045
None (0)
99.5%
97.7%
96.6%
90.9%
94.3%
97.9%
96.6% - 99.9%
94.5% - 99.0%
92.2% - 98.6%
85.8% - 94.3%
89.2% - 97.1%
96.8% - 98.6%
Slight (1)
0.5%
2.3%
0.7%
3.7%
2.8%
1.3%
0.1% - 3.5%
1.0% - 5.5%
0.1% - 4.5%
1.7% - 7.7%
1.2% - 6.5%
0.7% - 2.4%
Moderate (2)
0.0%
0.0%
1.4%
3.8%
1.1%
0.5%
N/A - N/A
N/A - N/A
0.3% - 5.2%
1.9% - 7.8%
0.3% - 3.9%
0.3% - 1.0%
Severe (3)
0.0%
0.0%
1.4%
1.5%
1.7%
0.3%
0.0% - 0.1%
N/A - N/A
0.3% - 5.2%
0.5% - 4.8%
0.6% - 4.8%
0.1% - 0.7%
Observations
222
206
141
356
133
1,058
C-50
Table C.12 Page 4 of 6
-------
Table C.12. Question B2.1.1: How severe are your concerns about treatment chemical shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Potassium
Mean score (0 to 3)
0.000
0.028
0.034
0.028
0.023
0.013
permanganate
0.000 - 0.000
0.002 - 0.055
0.000 - 0.068
0.008 - 0.047
-0.009 - 0.054
0.006 - 0.020
None (0)
100.0%
97.7%
97.3%
97.8%
98.9%
99.0%
N/A - N/A
94.5% - 99.0%
93.1% - 99.0%
95.0% - 99.0%
96.1% - 99.7%
98.2% - 99.4%
Slight (1)
0.0%
1.8%
2.0%
1.8%
0.6%
0.8%
N/A - N/A
0.7% - 4.8%
0.7% - 6.0%
0.6% - 4.8%
0.1% - 3.1%
0.4% - 1.5%
Moderate (2)
0.0%
0.5%
0.7%
0.4%
0.0%
0.2%
N/A - N/A
0.1% - 3.5%
0.1% - 4.5%
0.2% - 0.8%
N/A - N/A
0.1% - 0.7%
Severe (3)
0.0%
0.0%
0.0%
0.1%
0.6%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
0.0% - 0.4%
0.1% - 3.1%
0.0% - 0.1%
Observations
222
206
141
356
133
1,058
Sodium
Mean score (0 to 3)
0.005
0.008
0.048
0.074
0.062
0.018
hydroxide
-0.004 - 0.015
-0.003 - 0.019
-0.003 - 0.098
0.022 - 0.125
0.005 - 0.119
0.008 - 0.027
None (0)
99.5%
99.2%
97.3%
95.3%
97.2%
98.8%
96.6% - 99.9%
96.7% - 99.8%
93.1% - 99.0%
91.2% - 97.5%
93.5% - 98.8%
97.8% - 99.3%
Slight (1)
0.5%
0.8%
1.4%
2.8%
1.1%
0.9%
0.1% - 3.5%
0.2% - 3.3%
0.3% - 5.2%
1.2% - 6.7%
0.3% - 3.9%
0.4% - 1.9%
Moderate (2)
0.0%
0.0%
0.7%
1.2%
0.0%
0.2%
N/A - N/A
N/A - N/A
0.1% - 4.5%
0.4% - 3.5%
N/A - N/A
0.1% - 0.5%
Severe (3)
0.0%
0.0%
0.7%
0.7%
1.7%
0.2%
0.0% - 0.1%
N/A - N/A
0.1% - 4.5%
0.1% - 4.0%
0.6% - 4.8%
0.1% - 0.5%
Observations
222
206
141
356
133
1,058
C-51
Table C.12 Page 5 of 6
-------
Table C.12. Question B2.1.1: How severe are your concerns about treatment chemical shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Sodium
Mean score (0 to 3)
0.076
0.118
0.080
0.139
0.090
0.092
hypochlorite
0.029 - 0.122
0.057 - 0.180
0.021 - 0.139
0.072 - 0.206
0.023 - 0.158
0.061 - 0.123
None (0)
94.7%
92.3%
94.0%
91.4%
94.9%
93.8%
90.6% - 97.1%
87.7% - 95.2%
88.4% - 97.0%
86.7% - 94.5%
90.0% - 97.5%
91.4% - 95.5%
Slight (1)
3.0%
4.2%
4.6%
5.2%
2.8%
3.7%
1.4% - 6.6%
2.2% - 7.9%
2.1% - 10.1%
2.8% - 9.6%
1.2% - 6.5%
2.4% - 5.6%
Moderate (2)
2.2%
3.1%
0.7%
1.5%
0.6%
2.2%
0.9% - 5.4%
1.4% - 6.6%
0.1% - 4.5%
0.6% - 3.6%
0.1% - 3.1%
1.2% - 3.9%
Severe (3)
0.0%
0.5%
0.7%
1.9%
1.7%
0.4%
0.0% - 0.1%
0.1% - 3.5%
0.1% - 4.5%
0.7% - 4.8%
0.6% - 4.8%
0.2% - 0.9%
Observations
222
206
141
356
133
1,058
N/A: confidence interval could not be calculated.
C-52
Table C.12 Page 6 of 6
-------
Table C.13. Question B2.1.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Carbon
Unavailable from
0.0%
39.1%
20.0%
59.6%
77.8%
33.9%
dioxide
supplier(s)
N/A - N/A
2.0% - 95.2%
2.2% - 73.3%
21.4% - 88.9%
39.0% - 95.0%
14.9% - 60.0%
Delayed / backordered
0.0%
21.8%
60.0%
8.2%
44.4%
23.6%
from supplier(s)
N/A - N/A
3.5% - 68.2%
17.5% - 91.4%
2.7% - 22.0%
16.2% - 76.8%
11.0% - 43.6%
Transportation /
0.0%
0.0%
20.0%
40.4%
44.4%
18.3%
distribution difficulties
N/A - N/A
N/A - N/A
2.2% - 73.3%
11.1% - 78.6%
16.2% - 76.8%
7.4% - 38.4%
Price
0.0%
0.0%
0.0%
36.3%
11.1%
10.7%
N/A - N/A
N/A - N/A
N/A - N/A
9.0% - 76.6%
1.3% - 54.2%
2.9% - 32.2%
Other
0.0%
N/A - N/A
100.0%
N/A - N/A
19.2%
2.0% - 73.5%
Observations
1
3
5
12
9
30
Ferric
Unavailable from
64.3%
50.0%
47.7%
0.0%
51.7%
chloride
supplier(s)
19.1% - 93.2%
10.0% - 90.0%
7.4% - 91.2%
N/A - N/A
24.6% - 77.8%
Delayed / backordered
35.7%
75.0%
9.2%
66.7%
45.9%
from supplier(s)
6.8% - 80.9%
19.3% - 97.4%
1.5% - 39.6%
10.3% - 97.2%
20.5% - 73.7%
Transportation /
0.0%
25.0%
47.7%
33.3%
24.2%
distribution difficulties
N/A - N/A
2.6% - 80.7%
7.4% - 91.2%
2.8% - 89.7%
6.8% - 58.3%
Price
0.0%
25.0%
0.0%
0.0%
10.3%
N/A - N/A
2.6% - 80.7%
N/A - N/A
N/A - N/A
1.2% - 52.3%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
2
4
7
3
16
C-53
Table C.13 Page 1 of 6
-------
Table C.13. Question B2.1.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Fluoride
Unavailable from
0.0%
21.9%
33.3%
28.4%
36.4%
24.1%
supplier(s)
N/A - N/A
2.1% - 79.0%
7.7% - 75.0%
10.7% - 56.8%
13.6% - 67.5%
11.5% - 43.9%
Delayed / backordered
100.0%
56.1%
33.3%
53.0%
63.6%
57.0%
from supplier(s)
N/A - N/A
13.4% - 91.4%
7.7% - 75.0%
27.5% - 77.1%
32.5% - 86.4%
38.3% - 73.9%
Transportation /
0.0%
21.9%
50.0%
22.4%
54.5%
25.6%
distribution difficulties
N/A - N/A
2.1% - 79.0%
15.6% - 84.4%
7.8% - 49.4%
25.6% - 80.7%
12.6% - 44.9%
Price
0.0%
0.0%
33.3%
24.6%
0.0%
15.7%
N/A - N/A
N/A - N/A
7.7% - 75.0%
8.1% - 54.6%
N/A - N/A
7.0% - 31.6%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
1
5
6
25
11
48
Gaseous
Unavailable from
42.3%
39.1%
27.3%
38.5%
30.0%
36.8%
chlorine
supplier(s)
2.4% - 95.7%
8.8% - 81.2%
8.7% - 59.6%
20.1% - 60.9%
9.3% - 64.2%
18.6% - 59.7%
Delayed / backordered
58.8%
41.3%
54.5%
55.8%
30.0%
53.0%
from supplier(s)
4.4% - 97.8%
11.0% - 80.0%
26.1% - 80.3%
34.0% - 75.5%
9.3% - 64.2%
31.8% - 73.2%
Transportation /
0.0%
30.4%
18.2%
40.3%
60.0%
25.8%
distribution difficulties
N/A - N/A
5.9% - 75.4%
4.4% - 51.9%
21.6% - 62.4%
28.2% - 85.1%
15.4% - 39.9%
Price
1.1%
0.0%
0.0%
15.4%
0.0%
6.0%
0.2% - 7.6%
N/A - N/A
N/A - N/A
4.9% - 39.2%
N/A - N/A
2.0% - 16.7%
Other
0.0%
N/A - N/A
100.0%
N/A - N/A
10.6%
0.7% - 66.2%
Observations
4
6
11
30
10
61
C-54
Table C.13 Page 2 of 6
-------
Table C.13. Question B2.1.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Liquid
Unavailable from
0.0%
64.3%
50.0%
0.0%
0.0%
54.3%
oxygen
supplier(s)
N/A - N/A
15.8% - 94.5%
2.0% - 98.0%
N/A - N/A
N/A - N/A
16.9% - 87.4%
Delayed / backordered
0.0%
35.7%
50.0%
0.0%
0.0%
38.8%
from supplier(s)
N/A - N/A
5.5% - 84.2%
2.0% - 98.0%
N/A - N/A
N/A - N/A
9.1% - 80.1%
Transportation /
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
distribution difficulties
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Price
100.0%
0.0%
0.0%
0.0%
0.0%
2.3%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 19.3%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
1
2
2
1
1
7
Lime
Unavailable from
39.1%
16.7%
39.6%
33.3%
31.5%
supplier(s)
2.1% - 95.1%
1.9% - 67.1%
12.7% - 74.8%
7.4% - 75.7%
11.5% - 62.0%
Delayed / backordered
60.9%
66.7%
41.5%
50.0%
55.3%
from supplier(s)
4.9% - 97.9%
24.2% - 92.6%
13.8% - 75.8%
15.1% - 84.9%
27.7% - 80.0%
Transportation /
0.0%
16.7%
58.5%
83.3%
30.4%
distribution difficulties
N/A - N/A
1.9% - 67.1%
24.1% - 86.2%
33.0% - 98.1%
14.7% - 52.5%
Price
0.0%
0.0%
15.3%
0.0%
5.6%
N/A - N/A
N/A - N/A
1.9% - 63.1%
N/A - N/A
0.7% - 33.8%
Other
0.0%
N/A - N/A
100.0%
N/A - N/A
10.6%
0.7% - 67.5%
Observations
3
6
18
6
33
C-55
Table C.13 Page 3 of 6
-------
Table C.13. Question B2.1.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Orthophosphate
Unavailable from
0.0%
78.2%
16.7%
44.4%
25.0%
36.2%
supplier(s)
N/A - N/A
32.4% - 96.4%
2.0% - 66.1%
20.4% - 71.4%
5.6% - 65.0%
23.0% - 51.9%
Delayed / backordered
100.0%
21.8%
50.0%
33.5%
50.0%
46.4%
from supplier(s)
N/A - N/A
3.6% - 67.6%
15.5% - 84.5%
13.6% - 61.7%
18.6% - 81.4%
31.8% - 61.6%
Transportation /
0.0%
0.0%
33.3%
51.5%
62.5%
31.2%
distribution difficulties
N/A - N/A
N/A - N/A
7.6% - 75.1%
25.6% - 76.6%
26.5% - 88.5%
18.2% - 48.0%
Price
0.0%
0.0%
16.7%
26.5%
0.0%
14.8%
N/A - N/A
N/A - N/A
2.0% - 66.1%
8.8% - 57.4%
N/A - N/A
5.8% - 32.9%
Other
0.0%
N/A - N/A
100.0%
N/A - N/A
10.6%
0.7% - 67.1%
Observations
1
3
6
25
8
43
Polymers
Unavailable from
97.4%
43.9%
40.0%
27.3%
30.0%
43.2%
supplier(s)
84.0% - 99.6%
8.9% - 86.3%
9.4% - 81.1%
11.0% - 53.4%
9.5% - 63.7%
27.4% - 60.5%
Delayed / backordered
100.0%
34.2%
80.0%
58.4%
40.0%
60.8%
from supplier(s)
N/A - N/A
6.2% - 80.3%
29.1% - 97.5%
33.4% - 79.7%
15.1% - 71.3%
43.6% - 75.6%
Transportation /
0.0%
21.9%
20.0%
29.9%
70.0%
23.7%
distribution difficulties
N/A - N/A
2.1% - 78.4%
2.5% - 70.9%
12.9% - 55.1%
36.3% - 90.5%
11.7% - 42.2%
Price
0.0%
0.0%
0.0%
15.1%
0.0%
6.4%
N/A - N/A
N/A - N/A
N/A - N/A
3.9% - 43.6%
N/A - N/A
1.7% - 21.4%
Other
0.0%
N/A - N/A
100.0%
N/A - N/A
10.6%
0.7% - 65.9%
Observations
2
5
5
29
10
51
C-56
Table C.13 Page 4 of 6
-------
Table C.13. Question B2.1.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Potassium
permanganate
Unavailable from
supplier(s)
21.9%
2.0% - 79.8%
0.0%
N/A - N/A
13.9%
3.9% - 39.0%
50.0%
3.8% - 96.2%
15.1%
2.8% - 52.4%
Delayed / backordered
from supplier(s)
56.1%
12.9% - 91.7%
75.0%
19.0% - 97.5%
86.1%
62.9% - 95.8%
100.0%
N/A - N/A
68.0%
35.1% - 89.3%
Transportation /
distribution difficulties
21.9%
2.0% - 79.8%
0.0%
N/A - N/A
24.3%
8.7% - 52.2%
50.0%
3.8% - 96.2%
17.4%
4.0% - 51.7%
Price
21.9%
2.0% - 79.8%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
11.3%
1.3% - 56.2%
Other
Observations
5
4
14
2
25
Sodium
hydroxide
Unavailable from
supplier(s)
0.0%
N/A - N/A
64.3%
19.3% - 93.1%
25.0%
2.8% - 79.3%
32.2%
9.2% - 69.1%
60.0%
17.1% - 91.6%
28.6%
15.2% - 47.2%
Delayed / backordered
from supplier(s)
100.0%
N/A - N/A
35.7%
6.9% - 80.7%
50.0%
10.7% - 89.3%
64.5%
29.3% - 88.8%
60.0%
17.1% - 91.6%
65.6%
46.5% - 80.7%
Transportation /
distribution difficulties
2.6%
0.4% - 16.6%
0.0%
N/A - N/A
25.0%
2.8% - 79.3%
52.5%
20.7% - 82.3%
60.0%
17.1% - 91.6%
27.5%
13.5% - 48.0%
Price
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
16.9%
3.0% - 57.8%
0.0%
N/A - N/A
6.4%
1.2% - 28.6%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
2
2
4
17
5
30
C-57
Table C.13 Page 5 of 6
-------
Table C.13. Question B2.1.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Sodium
Unavailable from
28.8%
36.8%
22.7%
31.4%
33.3%
30.9%
hypochlorite
supplier(s)
8.9% - 62.5%
16.7% - 62.8%
5.3% - 60.8%
13.9% - 56.6%
10.9% - 67.1%
17.3% - 48.8%
Delayed / backordered
77.0%
66.9%
77.3%
62.9%
77.7%
72.2%
from supplier(s)
43.6% - 93.5%
40.1% - 85.9%
39.2% - 94.7%
37.7% - 82.5%
41.5% - 94.5%
55.4% - 84.5%
Transportation /
23.3%
19.9%
11.4%
43.4%
44.5%
24.2%
distribution difficulties
6.6% - 56.5%
6.3% - 47.9%
1.4% - 53.0%
22.4% - 67.1%
17.2% - 75.5%
12.8% - 41.2%
Price
19.2%
13.2%
11.4%
9.3%
0.0%
15.2%
4.4% - 54.9%
3.2% - 41.7%
1.4% - 53.0%
1.8% - 36.8%
N/A - N/A
6.0% - 33.7%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
12
16
8
38
9
83
N/A: confidence interval could not be calculated.
C-58
Table C.13 Page 6 of 6
-------
Table C.14. Question B2.1.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportin{
* by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Carbon
Seek alternative supplier
0.0%
39.1%
40.0%
44.5%
77.8%
34.5%
dioxide
N/A - N/A
2.0% - 95.2%
8.6% - 82.5%
13.5% - 80.5%
39.0% - 95.0%
15.4% - 60.4%
Increase purchasing / maintain a
0.0%
21.8%
40.0%
59.6%
55.6%
33.7%
larger than typical inventory
N/A - N/A
3.5% - 68.2%
8.6% - 82.5%
21.4% - 88.9%
23.2% - 83.8%
19.2% - 52.2%
Switch chemicals, procedures, or
0.0%
0.0%
20.0%
0.0%
0.0%
4.8%
technologies
N/A - N/A
N/A - N/A
2.2% - 73.3%
N/A - N/A
N/A - N/A
0.6% - 30.0%
Make arrangements w/ neighboring
0.0%
0.0%
0.0%
19.2%
22.2%
6.5%
utilities or mutual aid network
N/A - N/A
N/A - N/A
N/A - N/A
2.7% - 66.7%
5.0% - 61.0%
1.3% - 26.3%
Other
100.0%
N/A - N/A
0.0%
N/A - N/A
100.0%
N/A - N/A
68.3%
13.0% - 96.9%
Observations
1
3
5
12
9
30
Ferric
Seek alternative supplier
64.3%
25.0%
47.7%
33.3%
42.6%
chloride
19.1% - 93.2%
2.6% - 80.7%
7.4% - 91.3%
2.8% - 89.7%
19.7% - 69.3%
Increase purchasing / maintain a
35.7%
75.0%
56.9%
66.7%
58.6%
larger than typical inventory
6.8% - 80.9%
19.3% - 97.4%
9.9% - 94.1%
10.3% - 97.2%
31.7% - 81.2%
Switch chemicals, procedures, or
0.0%
25.0%
0.0%
0.0%
10.3%
technologies
N/A - N/A
2.6% - 80.7%
N/A - N/A
N/A - N/A
1.2% - 52.3%
Make arrangements with neighboring
0.0%
0.0%
38.5%
0.0%
10.3%
utilities or mutual aid network
N/A - N/A
N/A - N/A
4.6% - 89.1%
N/A - N/A
1.2% - 52.3%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
2
4
7
3
16
C-59
Table C.14 Page 1 of 6
-------
Table C.14. Question B2.1.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportin{
I by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Fluoride
Seek alternative supplier
0.0%
21.9%
33.3%
46.1%
45.5%
31.3%
N/A - N/A
2.1% - 79.0%
7.7% - 75.0%
22.2% - 71.8%
19.3% - 74.4%
17.0% - 50.4%
Increase purchasing / maintain a
100.0%
56.1%
50.0%
45.1%
63.6%
57.0%
larger than typical inventory
N/A - N/A
13.4% - 91.4%
15.6% - 84.4%
21.5% - 71.1%
32.5% - 86.4%
38.3% - 73.9%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.9%
0.0%
0.4%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 6.7%
N/A - N/A
0.0% - 2.6%
Make arrangements w/ neighboring
0.0%
21.9%
0.0%
17.7%
27.3%
13.5%
utilities or mutual aid network
N/A - N/A
2.1% - 79.0%
N/A - N/A
4.8% - 47.7%
8.5% - 60.2%
4.5% - 34.1%
Other
55.3%
7.9% - 94.7%
55.3%
7.9% - 94.7%
Observations
1
5
6
25
11
48
Gaseous
Seek alternative supplier
16.6%
30.4%
18.2%
39.7%
40.0%
28.6%
chlorine
2.6% - 59.3%
5.9% - 75.4%
4.4% - 51.9%
21.1% - 61.9%
14.9% - 71.8%
17.3% - 43.5%
Increase purchasing / maintain a
58.8%
69.6%
81.8%
49.4%
40.0%
61.7%
larger than typical inventory
4.4% - 97.8%
24.6% - 94.1%
48.1% - 95.6%
28.7% - 70.3%
14.9% - 71.8%
39.4% - 79.9%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements w/ neighboring
0.0%
30.4%
0.0%
16.1%
50.0%
12.6%
utilities or mutual aid network
N/A - N/A
5.9% - 75.4%
N/A - N/A
5.3% - 39.4%
21.2% - 78.8%
5.4% - 26.5%
Other
35.9%
5.3% - 85.0%
100.0%
N/A - N/A
38.2%
6.5% - 84.6%
Observations
4
6
11
30
10
61
C-60
Table C.14 Page 2 of 6
-------
Table C.14. Question B2.1.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportin{
* by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Liquid
Seek alternative supplier
100.0%
64.3%
50.0%
0.0%
0.0%
56.6%
oxygen
N/A - N/A
15.8% - 94.5%
2.0% - 98.0%
N/A - N/A
N/A - N/A
17.8% - 88.7%
Increase purchasing / maintain a
0.0%
35.7%
50.0%
0.0%
0.0%
38.8%
larger than typical inventory
N/A - N/A
5.5% - 84.2%
2.0% - 98.0%
N/A - N/A
N/A - N/A
9.1% - 80.1%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements w/ neighboring
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
utilities or mutual aid network
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
1
2
2
1
1
7
Lime
Seek alternative supplier
78.2%
33.3%
46.9%
66.7%
51.2%
32.1% - 96.5%
7.4% - 75.8%
17.1% - 79.1%
24.3% - 92.6%
32.4% - 69.7%
Increase purchasing / maintain a
21.8%
50.0%
75.6%
66.7%
52.8%
larger than typical inventory
3.5% - 67.9%
15.0% - 85.0%
38.0% - 94.0%
24.3% - 92.6%
33.7% - 71.1%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
0.0%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements w/ neighboring
0.0%
0.0%
18.9%
33.3%
8.3%
utilities or mutual aid network
N/A - N/A
N/A - N/A
3.3% - 61.3%
7.4% - 75.7%
1.9% - 29.5%
Other
10.6%
0.7% - 67.5%
100.0%
N/A - N/A
19.2%
2.0% - 73.2%
Observations
3
6
18
6
33
C-61
Table C.14 Page 3 of 6
-------
Table C.14. Question B2.1.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportin{
* by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Orthophos-
Seek alternative supplier
0.0%
39.1%
33.3%
43.0%
12.5%
32.3%
phate
N/A - N/A
2.1% - 95.0%
7.6% - 75.1%
19.7% - 70.0%
1.5% - 57.6%
16.2% - 54.2%
Increase purchasing / maintain a
100.0%
21.8%
50.0%
59.0%
50.0%
57.2%
larger than typical inventory
N/A - N/A
3.6% - 67.6%
15.5% - 84.5%
31.5% - 81.8%
18.6% - 81.4%
41.7% - 71.4%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
12.5%
0.4%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
1.5% - 57.6%
0.1% - 3.1%
Make arrangements w/ neighboring
0.0%
39.1%
0.0%
17.0%
25.0%
14.5%
utilities or mutual aid network
N/A - N/A
2.1% - 95.0%
N/A - N/A
4.0% - 49.9%
5.6% - 65.0%
4.3% - 39.0%
Other
50.0%
5.0% - 95.0%
100.0%
N/A - N/A
52.8%
6.4% - 94.8%
Observations
1
3
6
25
8
43
Polymers
Seek alternative supplier
0.0%
21.9%
20.0%
36.2%
40.0%
25.3%
N/A - N/A
2.1% - 78.4%
2.5% - 70.9%
16.7% - 61.6%
15.1% - 71.3%
12.6% - 44.2%
Increase purchasing / maintain a
97.4%
56.1%
80.0%
60.1%
60.0%
67.3%
larger than typical inventory
84.0% - 99.6%
13.7% - 91.1%
29.1% - 97.5%
34.7% - 81.1%
28.7% - 84.9%
48.0% - 82.1%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
1.7%
0.0%
0.7%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
0.4% - 6.5%
N/A - N/A
0.2% - 2.7%
Make arrangements w/ neighboring
0.0%
0.0%
0.0%
15.1%
40.0%
7.9%
utilities or mutual aid network
N/A - N/A
N/A - N/A
N/A - N/A
3.9% - 43.6%
15.1% - 71.3%
2.6% - 21.3%
Other
100.0%
N/A - N/A
10.6%
1.7% - 45.4%
100.0%
N/A - N/A
51.9%
11.2% - 90.2%
Observations
2
5
5
29
10
51
C-62
Table C.14 Page 4 of 6
-------
Table C.14. Question B2.1.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reportin{
* by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Potassium
Seek alternative supplier
21.9%
25.0%
86.1%
0.0%
36.3%
perman-
2.0% - 79.8%
2.5% - 81.0%
61.0% - 96.1%
N/A - N/A
13.6% - 67.2%
ganate
Increase purchasing / maintain a
56.1%
50.0%
27.8%
100.0%
49.1%
larger than typical inventory
12.9% - 91.7%
9.9% - 90.1%
10.0% - 57.2%
N/A - N/A
20.8% - 78.0%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
0.0%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements w/ neighboring
21.9%
0.0%
3.5%
50.0%
12.8%
utilities or mutual aid network
2.0% - 79.8%
N/A - N/A
0.4% - 25.5%
3.8% - 96.2%
1.8% - 54.1%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
5
4
14
2
25
Sodium
Seek alternative supplier
0.0%
64.3%
25.0%
35.5%
20.0%
28.6%
hydroxide
N/A - N/A
19.3% - 93.1%
2.8% - 79.3%
11.1% - 70.8%
2.2% - 73.9%
15.2% - 47.2%
Increase purchasing / maintain a
97.4%
35.7%
50.0%
38.8%
40.0%
54.6%
larger than typical inventory
83.4% - 99.6%
6.9% - 80.7%
10.7% - 89.3%
13.1% - 72.6%
8.4% - 82.9%
36.5% - 71.6%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
1.6%
0.0%
0.6%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 11.9%
N/A - N/A
0.1% - 4.5%
Make arrangements w/ neighboring
0.0%
0.0%
0.0%
1.6%
20.0%
1.2%
utilities or mutual aid network
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 11.9%
2.2% - 73.9%
0.3% - 5.0%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
2
2
4
17
5
30
C-63
Table C.14 Page 5 of 6
-------
Table C.14. Question B2.1.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reportin{
* by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Sodium
hypochlo-
rite
Seek alternative supplier
19.2%
4.4% - 54.9%
33.1%
14.1% - 59.9%
34.1%
10.4% - 69.6%
52.7%
29.4% - 74.9%
11.1%
1.5% - 51.4%
29.0%
16.6% - 45.5%
Increase purchasing / maintain a
larger than typical inventory
71.0%
37.4% - 90.9%
66.9%
40.1% - 85.9%
54.5%
22.1% - 83.6%
66.8%
42.1% - 84.8%
77.8%
41.3% - 94.6%
67.8%
50.1% - 81.6%
Switch chemicals, procedures, or
technologies
9.6%
1.2% - 48.6%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.9%
0.1% - 6.2%
0.0%
N/A - N/A
4.7%
0.7% - 27.3%
Make arrangements w/ neighboring
utilities or mutual aid network
19.2%
4.4% - 54.9%
6.6%
0.9% - 36.9%
0.0%
N/A - N/A
18.6%
5.9% - 45.4%
22.2%
5.4% - 58.7%
13.9%
5.1% - 32.3%
Other
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
100.0%
N/A - N/A
Observations
12
16
8
38
9
83
N/A: confidence interval could not be calculated.
C-64
Table C.14 Page 6 of 6
-------
Table C.15. Question B2.2.1: How severe are your concerns about personal protective equipment shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
N95 masks
Mean score (0 to 3)
0.146
0.221
0.294
0.351
0.311
0.199
and/or
0.083 - 0.209
0.138 - 0.303
0.180 - 0.408
0.255 - 0.447
0.155 - 0.467
0.157 - 0.242
elastomeric
None (0)
90.6%
87.5%
82.2%
77.4%
79.1%
87.6%
respirators
86.0% - 93.8%
82.3% - 91.3%
75.3% - 87.6%
70.8% - 82.8%
67.2% - 87.5%
84.9% - 90.0%
Slight (1)
6.4%
5.1%
9.5%
13.4%
13.0%
7.2%
3.8% - 10.7%
2.8% - 9.2%
5.7% - 15.4%
9.1% - 19.2%
7.5% - 21.6%
5.3% - 9.6%
Moderate (2)
0.7%
5.2%
4.8%
6.0%
5.7%
2.7%
0.2% - 3.1%
3.0% - 9.1%
2.4% - 9.6%
3.4% - 10.5%
2.9% - 10.8%
1.9% - 3.9%
Severe (3)
2.2%
2.2%
3.4%
3.2%
2.3%
2.4%
1.1% - 4.7%
0.9% - 4.9%
1.4% - 7.8%
1.8% - 5.7%
0.9% - 5.7%
1.6% - 3.8%
Observations
222
206
141
357
133
1,059
Alternative
Mean score (0 to 3)
0.125
0.189
0.280
0.313
0.198
0.174
mask
0.074 - 0.177
0.115 - 0.263
0.175 - 0.386
0.217 - 0.410
0.092 - 0.304
0.138 - 0.210
options
None (0)
90.6%
88.5%
82.2%
79.3%
85.9%
88.2%
(surgical,
86.0% - 93.8%
83.5% - 92.1%
75.3% - 87.6%
73.0% - 84.5%
76.8% - 91.8%
85.4% - 90.5%
cloth, etc.)
Slight (1)
6.4%
4.9%
8.8%
10.8%
8.5%
6.8%
3.8% - 10.7%
2.6% - 8.9%
5.2% - 14.6%
7.2% - 15.7%
4.6% - 15.0%
4.9% - 9.2%
Moderate (2)
2.8%
5.8%
7.6%
9.2%
5.7%
4.6%
1.3% - 5.5%
3.4% - 9.7%
4.3% - 13.0%
5.8% - 14.4%
2.9% - 10.8%
3.4% - 6.2%
Severe (3)
0.2%
0.8%
1.4%
0.7%
0.0%
0.5%
0.0% - 1.4%
0.2% - 3.3%
0.3% - 5.2%
0.1% - 4.0%
N/A - N/A
0.2% - 1.1%
Observations
222
206
141
357
133
1,059
C-65
Table C.15 Page 1 of 3
-------
Table C.15. Question B2.2.1: How severe are your concerns about personal protective equipment shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Face shield
and/or
protective
eye wear
Mean score (0 to 3)
0.094
0.052 - 0.135
0.126
0.066 - 0.186
0.198
0.107 - 0.289
0.200
0.130 - 0.270
0.119
0.048 - 0.190
0.122
0.092 - 0.151
None (0)
91.8%
87.4% - 94.7%
91.3%
86.8% - 94.4%
87.0%
80.6% - 91.5%
83.8%
77.8% - 88.4%
91.0%
84.2% - 95.0%
90.4%
87.8% - 92.5%
Slight (1)
7.3%
4.5% - 11.6%
5.5%
3.2% - 9.4%
7.6%
4.3% - 13.0%
12.5%
8.6% - 18.0%
6.2%
3.2% - 11.7%
7.4%
5.5% - 9.9%
Moderate (2)
0.7%
0.2% - 3.1%
2.3%
1.0% - 5.5%
4.1%
1.9% - 8.7%
3.6%
1.7% - 7.6%
2.8%
1.2% - 6.5%
1.7%
1.0% - 2.8%
Severe (3)
0.2%
0.0% - 1.4%
0.8%
0.2% - 3.3%
1.4%
0.3% - 5.2%
0.1%
0.0% - 0.4%
0.0%
N/A - N/A
0.4%
0.2% - 1.0%
Observations
222
206
141
357
133
1,059
Nitrile
and/or latex
gloves
Mean score (0 to 3)
0.147
0.089 - 0.205
0.213
0.137 - 0.290
0.347
0.229 - 0.466
0.374
0.266 - 0.482
0.203
0.096 - 0.311
0.204
0.164 - 0.244
None (0)
89.9%
85.2% - 93.2%
85.7%
80.3% - 89.8%
78.2%
70.8% - 84.1%
76.7%
70.1% - 82.2%
84.2%
74.4% - 90.7%
86.5%
83.6% - 88.9%
Slight (1)
5.8%
3.3% - 10.0%
7.7%
4.8% - 12.3%
11.6%
7.4% - 17.8%
10.7%
7.1% - 15.7%
11.9%
6.8% - 19.9%
7.4%
5.5% - 9.8%
Moderate (2)
4.0%
2.1% - 7.2%
6.0%
3.6% - 10.1%
7.5%
4.2% - 12.9%
11.3%
7.4% - 16.8%
3.4%
1.5% - 7.4%
5.5%
4.1% - 7.4%
Severe (3)
0.3%
0.1% - 1.3%
0.5%
0.1% - 3.5%
2.7%
1.0% - 6.9%
1.4%
0.4% - 4.9%
0.6%
0.1% - 3.1%
0.7%
0.4% - 1.3%
Observations
222
206
141
357
133
1,059
C-66
Table C.15 Page 2 of 3
-------
Table C.15. Question B2.2.1: How severe are your concerns about personal protective equipment shortages or supply chain disruptions?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Tyvek suite
Mean score (0 to 3)
0.072
0.113
0.190
0.209
0.096
0.107
and/or
0.032 - 0.113
0.055 - 0.172
0.095 - 0.286
0.139 - 0.279
0.034 - 0.159
0.078 - 0.136
disposable
None (0)
95.4%
93.2%
89.1%
84.5%
93.2%
93.2%
coveralls
92.0% - 97.4%
89.0% - 95.8%
83.0% - 93.2%
78.5% - 89.0%
87.5% - 96.4%
91.2% - 94.8%
Slight (1)
2.1%
2.8%
4.8%
10.1%
4.0%
3.4%
0.8% - 5.3%
1.3% - 6.2%
2.3% - 9.6%
6.4% - 15.8%
1.9% - 8.3%
2.2% - 5.0%
Moderate (2)
2.2%
3.5%
4.1%
5.4%
2.8%
3.0%
1.1% - 4.7%
1.8% - 6.7%
1.9% - 8.7%
3.2% - 9.0%
1.2% - 6.5%
2.0% - 4.4%
Severe (3)
0.2%
0.5%
2.0%
0.0%
0.0%
0.4%
0.0% - 1.4%
0.1% - 3.5%
0.7% - 6.0%
N/A - N/A
N/A - N/A
0.2% - 1.0%
Observations
222
206
141
357
133
1,059
Sanitizing
Mean score (0 to 3)
0.141
0.252
0.328
0.380
0.243
0.209
wipes,
0.077 - 0.205
0.161 - 0.343
0.223 - 0.433
0.271 - 0.488
0.118 - 0.368
0.165 - 0.253
sprays for
None (0)
90.0%
85.4%
76.1%
75.0%
82.5%
86.1%
cleaning
85.2% - 93.4%
80.0% - 89.6%
68.6% - 82.3%
68.3% - 80.7%
72.0% - 89.6%
83.2% - 88.5%
work
Slight (1)
7.0%
6.3%
16.3%
13.5%
11.3%
8.4%
offices, or
4.3% - 11.3%
3.7% - 10.4%
11.2% - 23.1%
9.6% - 18.7%
6.4% - 19.1%
6.5% - 10.9%
gels for
Moderate (2)
1.7%
6.0%
6.2%
10.1%
5.7%
4.0%
hand
0.6% - 4.7%
3.5% - 10.1%
3.3% - 11.3%
6.3% - 15.7%
2.9% - 10.8%
2.8% - 5.6%
sanitizing
Severe (3)
1.2%
2.3%
1.4%
1.4%
0.6%
1.5%
0.4% - 4.0%
1.0% - 5.5%
0.3% - 5.2%
0.4% - 4.8%
0.1% - 3.1%
0.8% - 2.9%
Observations
222
206
141
357
133
1,059
N/A: confidence interval could not be calculated.
C-67
Table C.15 Page 3 of 3
-------
Table C.16. Question B2.2.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
N95 masks
Unavailable from
59.7%
42.3%
57.4%
55.0%
67.6%
54.7%
and/or
supplier(s)
37.4% - 78.6%
25.4% - 61.2%
38.2% - 74.6%
39.9% - 69.3%
51.8% - 80.2%
43.6% - 65.4%
elastomeric
Delayed / backordered
54.3%
64.5%
61.3%
71.9%
89.2%
61.6%
respirators
from supplier(s)
32.7% - 74.4%
44.8% - 80.3%
41.8% - 77.7%
55.8% - 83.9%
75.2% - 95.7%
50.2% - 71.9%
Transportation /
19.6%
17.3%
23.0%
23.5%
29.7%
20.5%
distribution difficulties
8.1% - 40.4%
7.6% - 34.7%
10.6% - 42.8%
13.7% - 37.2%
17.7% - 45.5%
13.4% - 29.9%
Price
18.4%
20.9%
15.3%
17.0%
16.2%
18.3%
6.6% - 42.1%
9.3% - 40.5%
5.8% - 34.6%
8.3% - 31.7%
7.7% - 31.0%
11.0% - 28.8%
Other
21.8%
9.1%
15.3%
7.5%
8.1%
15.1%
9.7% - 42.0%
3.6% - 21.2%
5.8% - 34.6%
4.9% - 11.3%
2.8% - 21.6%
8.8% - 24.6%
Observations
24
28
27
95
37
211
Alternative
Unavailable from
16.3%
33.7%
42.1%
34.8%
60.0%
27.7%
mask
supplier(s)
5.2% - 40.7%
17.7% - 54.6%
25.0% - 61.4%
21.6% - 50.9%
40.8% - 76.6%
19.1% - 38.3%
options
Delayed / backordered
70.5%
68.3%
65.1%
83.8%
68.0%
71.5%
(surgical,
from supplier(s)
47.9% - 86.2%
47.4% - 83.7%
45.4% - 80.7%
68.9% - 92.3%
48.4% - 82.8%
60.1% - 80.7%
cloth, etc.)
Transportation /
21.8%
14.4%
26.8%
28.8%
48.0%
22.5%
distribution difficulties
9.7% - 42.0%
5.9% - 31.1%
13.3% - 46.7%
17.2% - 44.0%
30.1% - 66.5%
15.0% - 32.3%
Price
23.9%
20.3%
11.5%
10.0%
12.0%
18.7%
9.7% - 47.7%
8.4% - 41.3%
3.7% - 30.4%
4.1% - 22.5%
4.0% - 30.6%
10.9% - 30.3%
Other
19.6%
9.9%
15.3%
7.4%
16.0%
14.7%
8.1% - 40.4%
3.9% - 23.0%
5.8% - 34.6%
4.7% - 11.5%
6.3% - 35.1%
8.3% - 24.5%
Observations
24
26
27
92
25
194
C-68
Table C.16 Page 1 of 3
-------
Table C.16. Question B2.2.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Face shield
Unavailable from
40.8%
42.8%
57.5%
36.5%
62.5%
42.9%
and/or
supplier(s)
20.8% - 64.3%
22.8% - 65.4%
35.2% - 77.2%
22.3% - 53.6%
38.0% - 81.9%
30.7% - 56.0%
protective
Delayed / backordered
55.6%
55.3%
68.0%
80.3%
68.8%
61.4%
eye wear
from supplier(s)
32.4% - 76.6%
32.8% - 75.7%
44.6% - 84.8%
62.2% - 91.0%
43.7% - 86.2%
47.9% - 73.4%
Transportation /
8.6%
5.9%
10.5%
18.3%
25.0%
10.2%
distribution difficulties
1.8% - 32.9%
0.8% - 33.2%
2.6% - 34.0%
7.9% - 36.8%
9.8% - 50.5%
4.8% - 20.3%
Price
21.0%
21.1%
10.5%
6.4%
6.2%
17.0%
7.5% - 46.7%
7.8% - 45.7%
2.6% - 34.0%
1.7% - 20.6%
0.9% - 33.0%
8.8% - 30.3%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
21
20
20
71
16
148
Nitrile
Unavailable from
46.5%
49.4%
43.6%
44.0%
60.7%
46.6%
and/or latex
supplier(s)
27.1% - 67.1%
32.0% - 66.9%
27.7% - 60.9%
30.2% - 58.7%
42.5% - 76.4%
36.3% - 57.1%
gloves
Delayed / backordered
69.6%
63.7%
68.5%
78.6%
89.3%
69.9%
from supplier(s)
47.5% - 85.3%
45.1% - 79.0%
50.7% - 82.1%
62.2% - 89.1%
72.3% - 96.4%
59.2% - 78.8%
Transportation /
23.2%
15.1%
21.8%
30.5%
32.1%
22.5%
distribution difficulties
10.3% - 44.3%
6.7% - 30.9%
10.7% - 39.3%
18.5% - 45.8%
18.0% - 50.6%
15.1% - 32.1%
Price
30.3%
22.3%
24.9%
21.3%
21.4%
25.9%
15.1% - 51.6%
11.1% - 39.8%
12.9% - 42.6%
12.5% - 33.8%
10.2% - 39.6%
17.7% - 36.1%
Other
0.0%
0.0%
0.0%
0.3%
0.0%
0.1%
N/A - N/A
N/A - N/A
N/A - N/A
0.0% - 2.2%
N/A - N/A
0.0% - 0.4%
Observations
26
31
33
97
28
215
C-69
Table C.16 Page 2 of 3
-------
Table C.16. Question B2.2.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Tyvek suite
Unavailable from
57.6%
35.8%
43.8%
42.6%
75.0%
47.4%
and/or
supplier(s)
28.2% - 82.4%
17.0% - 60.4%
22.2% - 68.0%
26.0% - 61.1%
44.9% - 91.7%
34.0% - 61.1%
disposable
Delayed / backordered
62.0%
50.8%
56.3%
63.6%
83.3%
59.3%
coveralls
from supplier(s)
31.2% - 85.5%
27.0% - 74.3%
32.0% - 77.8%
43.5% - 79.9%
52.4% - 95.8%
44.9% - 72.2%
Transportation /
0.0%
0.0%
6.3%
19.1%
25.0%
5.6%
distribution difficulties
N/A - N/A
N/A - N/A
0.8% - 34.3%
8.2% - 38.3%
8.3% - 55.1%
2.7% - 11.2%
Price
4.5%
15.0%
12.5%
6.1%
16.7%
8.6%
0.6% - 25.9%
3.7% - 44.9%
3.1% - 39.2%
1.5% - 21.6%
4.2% - 47.6%
4.1% - 17.4%
Other
4.5%
0.0%
0.0%
0.0%
0.0%
1.7%
0.6% - 25.9%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 11.4%
Observations
14
16
16
62
12
120
Sanitizing
Unavailable from
46.9%
50.4%
51.3%
55.8%
74.2%
50.5%
wipes,
supplier(s)
26.9% - 68.0%
33.1% - 67.6%
35.1% - 67.1%
41.2% - 69.4%
56.9% - 86.2%
40.1% - 60.8%
sprays for
Delayed / backordered
65.4%
64.5%
65.5%
83.4%
77.4%
68.6%
cleaning
from supplier(s)
42.9% - 82.6%
46.0% - 79.4%
48.6% - 79.2%
70.0% - 91.5%
60.3% - 88.5%
57.9% - 77.6%
work
Transportation /
0.0%
10.5%
8.5%
14.8%
29.0%
7.0%
offices, or
distribution difficulties
N/A - N/A
3.4% - 28.3%
2.8% - 23.5%
7.0% - 28.5%
16.2% - 46.4%
4.1% - 11.7%
gels for
Price
27.5%
16.0%
5.7%
18.3%
16.1%
19.4%
hand
12.3% - 50.6%
6.6% - 33.9%
1.4% - 20.2%
9.5% - 32.3%
7.1% - 32.7%
12.0% - 29.9%
sanitizing
Other
16.3%
7.8%
8.5%
6.1%
9.7%
11.1%
6.2% - 36.8%
3.1% - 18.5%
2.8% - 23.5%
3.9% - 9.5%
3.3% - 25.3%
6.0% - 19.6%
Observations
24
32
36
104
31
227
N/A: confidence interval could not be ca
culated.
C-70
Table C.16 Page 3 of 3
-------
Table C.17. Question B2.2.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
N95 masks
Seek alternative supplier
50.1%
58.2%
61.3%
70.7%
75.7%
57.8%
and/or
29.2% - 70.9%
38.9% - 75.3%
41.8% - 77.7%
55.4% - 82.4%
60.1% - 86.5%
46.5% - 68.3%
elastomeric
Increase purchasing / maintain a
53.2%
56.8%
69.4%
69.5%
89.2%
60.1%
respirators
larger than typical inventory
32.0% - 73.4%
37.6% - 74.2%
49.5% - 84.0%
54.0% - 81.6%
75.2% - 95.7%
48.7% - 70.4%
Switch chemicals, procedures, or
21.8%
9.1%
19.1%
10.7%
13.5%
16.3%
technologies
9.7% - 42.0%
3.6% - 21.2%
8.1% - 38.7%
5.8% - 18.9%
5.9% - 27.9%
9.8% - 25.8%
Make arrangements w/ neighboring
13.0%
4.1%
19.6%
21.1%
13.5%
13.4%
utilities or mutual aid network
3.8% - 36.2%
0.6% - 24.6%
8.5% - 39.0%
10.4% - 38.1%
5.9% - 27.9%
7.4% - 22.9%
Other
5.4%
0.0%
0.0%
0.3%
5.4%
2.5%
0.7% - 31.5%
N/A - N/A
N/A - N/A
0.1% - 2.2%
1.4% - 18.4%
0.4% - 14.3%
Observations
24
28
27
95
37
211
Alternative
Seek alternative supplier
57.7%
50.0%
65.1%
61.1%
84.0%
58.1%
mask
35.6% - 77.1%
30.9% - 69.1%
45.4% - 80.7%
44.5% - 75.4%
65.0% - 93.7%
46.3% - 69.0%
options
Increase purchasing / maintain a
65.1%
68.8%
80.9%
82.7%
88.0%
71.6%
(surgical,
larger than typical inventory
42.5% - 82.5%
47.7% - 84.2%
61.2% - 91.9%
68.0% - 91.4%
69.4% - 96.0%
59.8% - 81.0%
cloth, etc.)
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
4.0%
0.1%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.6% - 22.6%
0.0% - 0.4%
Make arrangements w/ neighboring
9.8%
4.5%
15.8%
10.9%
20.0%
9.8%
utilities or mutual aid network
2.7% - 29.8%
0.6% - 26.4%
6.1% - 34.9%
4.1% - 25.8%
8.8% - 39.4%
5.0% - 18.2%
Other
0.0%
4.5%
0.0%
0.4%
4.0%
1.1%
N/A - N/A
0.6% - 26.4%
N/A - N/A
0.1% - 2.5%
0.6% - 22.6%
0.2% - 6.1%
Observations
24
26
27
92
25
194
C-71
Table C.17 Page 1 of 3
-------
Table C.17. Question B2.2.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Face shield
Seek alternative supplier
74.1%
54.6%
52.3%
66.0%
87.5%
66.1%
and/or
49.7% - 89.2%
32.2% - 75.3%
30.7% - 73.1%
47.5% - 80.6%
62.0% - 96.8%
53.6% - 76.7%
protective
Increase purchasing / maintain a
27.1%
51.3%
52.9%
53.8%
75.0%
40.5%
eye wear
larger than typical inventory
11.1% - 52.6%
29.5% - 72.7%
31.2% - 73.6%
36.2% - 70.5%
49.5% - 90.2%
28.9% - 53.2%
Switch chemicals, procedures, or
0.0%
0.0%
0.0%
0.0%
6.2%
0.1%
technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.9% - 33.0%
0.0% - 0.5%
Make arrangements w/ neighboring
11.1%
5.9%
15.7%
8.4%
12.5%
10.2%
utilities or mutual aid network
3.0% - 33.3%
0.8% - 33.2%
5.1% - 39.4%
2.3% - 26.8%
3.2% - 38.2%
4.7% - 20.7%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
21
20
20
71
16
148
Nitrile
Seek alternative supplier
62.7%
58.2%
56.0%
65.2%
82.1%
61.3%
and/or latex
40.8% - 80.4%
39.9% - 74.5%
38.8% - 72.0%
49.3% - 78.3%
64.3% - 92.1%
50.5% - 71.2%
gloves
Increase purchasing / maintain a
44.4%
59.8%
65.8%
70.7%
85.7%
56.5%
larger than typical inventory
25.2% - 65.3%
41.5% - 75.7%
48.0% - 80.0%
56.4% - 81.9%
68.2% - 94.4%
45.8% - 66.6%
Switch chemicals, procedures, or
20.2%
8.0%
9.3%
7.3%
14.3%
13.3%
technologies
9.0% - 39.5%
3.1% - 18.8%
3.0% - 25.4%
4.7% - 11.0%
5.6% - 31.8%
7.7% - 22.1%
Make arrangements w/ neighboring
7.1%
3.6%
12.5%
6.5%
14.3%
7.1%
utilities or mutual aid network
1.5% - 27.7%
0.5% - 22.0%
4.7% - 29.0%
2.0% - 19.3%
5.6% - 31.8%
3.3% - 14.5%
Other
0.0%
7.2%
0.0%
0.3%
0.0%
1.8%
N/A - N/A
1.8% - 24.9%
N/A - N/A
0.0% - 2.2%
N/A - N/A
0.5% - 6.5%
Observations
26
31
33
97
28
215
C-72
Table C.17 Page 2 of 3
-------
Table C.17. Question B2.2.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Tyvek suite
Seek alternative supplier
77.9%
46.7%
68.8%
67.3%
91.7%
67.2%
and/or
41.1% - 94.7%
23.7% - 71.2%
42.9% - 86.6%
46.8% - 82.7%
58.9% - 98.8%
52.2% - 79.3%
disposable
Increase purchasing / maintain a
22.1%
53.3%
43.8%
58.0%
75.0%
41.3%
coveralls
larger than typical inventory
5.3% - 58.9%
28.8% - 76.3%
22.2% - 68.0%
39.5% - 74.5%
44.9% - 91.7%
28.3% - 55.7%
Switch chemicals, procedures, or
39.9%
12.5%
18.8%
10.9%
25.0%
23.7%
technologies
15.9% - 70.1%
4.2% - 31.9%
6.1% - 45.2%
7.0% - 16.6%
8.3% - 55.1%
13.2% - 38.8%
Make arrangements w/ neighboring
0.0%
7.5%
12.5%
8.8%
8.3%
5.7%
utilities or mutual aid network
N/A - N/A
1.0% - 39.6%
3.1% - 39.2%
2.4% - 27.9%
1.2% - 41.1%
2.4% - 13.1%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
14
16
16
62
12
120
Sanitizing
Seek alternative supplier
52.1%
53.5%
59.8%
63.7%
87.1%
56.4%
wipes,
31.3% - 72.3%
35.9% - 70.3%
43.0% - 74.5%
48.6% - 76.5%
71.0% - 94.9%
45.8% - 66.4%
sprays for
Increase purchasing / maintain a
53.0%
64.1%
65.8%
73.4%
74.2%
61.7%
cleaning
larger than typical inventory
32.2% - 72.8%
45.8% - 79.0%
48.9% - 79.5%
60.3% - 83.4%
56.9% - 86.2%
51.0% - 71.3%
work
Switch chemicals, procedures, or
5.1%
0.0%
0.0%
7.0%
12.9%
3.5%
offices, or
technologies
0.7% - 29.9%
N/A - N/A
N/A - N/A
2.5% - 18.3%
5.1% - 29.0%
1.0% - 11.3%
gels for
Make arrangements w/ neighboring
4.1%
0.0%
11.4%
8.4%
16.1%
5.3%
hand
utilities or mutual aid network
1.1% - 14.5%
N/A - N/A
4.3% - 26.8%
3.0% - 21.5%
7.1% - 32.7%
2.8% - 9.6%
Other
5.1%
7.0%
0.0%
0.6%
9.7%
4.0%
0.7% - 29.9%
1.7% - 24.5%
N/A - N/A
0.2% - 2.3%
3.3% - 25.3%
1.2% - 12.3%
Observations
24
32
36
104
31
227
N/A: confidence interval could not be calculated.
C-73
Table C.17 Page 3 of 3
-------
Table C.18. Question B2.3.1: How severe are your concerns about shortages or supply chain disruptions involving durable goods and other critical
equipment and supplies, etc.?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Filter media
Mean score (0 to 3)
0.059
0.039
0.073
0.047
0.057
0.055
0.018 - 0.100
0.000 - 0.078
0.016 - 0.131
0.014 - 0.080
0.012 - 0.101
0.029 - 0.080
None (0)
96.0%
97.9%
94.7%
96.1%
95.5%
96.3%
92.4% - 98.0%
94.9% - 99.1%
89.2% - 97.5%
92.6% - 98.0%
90.9% - 97.8%
94.3% - 97.6%
Slight (1)
2.2%
0.8%
3.9%
3.1%
4.0%
2.2%
0.9% - 5.4%
0.2% - 3.3%
1.6% - 9.3%
1.5% - 6.2%
1.9% - 8.3%
1.2% - 3.8%
Moderate (2)
1.5%
0.8%
0.7%
0.8%
0.0%
1.2%
0.5% - 4.6%
0.2% - 3.3%
0.1% - 4.5%
0.2% - 3.8%
N/A - N/A
0.5% - 2.8%
Severe(3)
0.2%
0.5%
0.7%
0.0%
0.6%
0.3%
0.0% - 1.4%
0.1% - 3.5%
0.1% - 4.5%
N/A - N/A
0.1% - 3.1%
0.1% - 0.9%
Observations
222
206
141
355
133
1,057
Granular/
Mean score (0 to 3)
0.017
0.023
0.046
0.036
0.051
0.024
Powdered
-0.005 - 0.040
-0.002 - 0.048
0.005 - 0.087
0.005 - 0.067
0.005 - 0.097
0.009 - 0.038
Activated
None (0)
98.8%
98.2%
96.1%
97.3%
97.2%
98.2%
Carbon (GAC/
96.0% - 99.6%
95.2% - 99.3%
90.7% - 98.4%
94.0% - 98.8%
93.5% - 98.8%
96.9% - 99.0%
PAC)
Slight (1)
0.7%
1.3%
3.3%
1.8%
1.1%
1.2%
0.2% - 3.1%
0.4% - 4.1%
1.2% - 8.6%
0.7% - 4.8%
0.3% - 3.9%
0.6% - 2.3%
Moderate (2)
0.5%
0.5%
0.7%
0.9%
1.1%
0.6%
0.1% - 3.5%
0.1% - 3.5%
0.1% - 4.5%
0.2% - 3.7%
0.3% - 3.9%
0.2% - 1.7%
Severe(3)
0.0%
0.0%
0.0%
0.0%
0.6%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 3.1%
0.0% - 0.0%
Observations
222
206
141
355
133
1,057
C-74
Table C.18 Page 1 of 5
-------
Table C.18. Question B2.3.1: How severe are your concerns about shortages or supply chain disruptions involving durable goods and other critical
equipment and supplies, etc.?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Membrane
modules
Mean score (0 to 3)
0.022
-0.002 - 0.047
0.003
-0.003 - 0.008
0.046
0.005 - 0.087
0.017
-0.001 - 0.035
0.017
-0.005 - 0.039
0.020
0.005 - 0.034
None (0)
98.3%
95.3% - 99.4%
99.7%
98.1% - 100.0%
96.1%
90.7% - 98.4%
98.4%
95.2% - 99.5%
98.9%
96.1% - 99.7%
98.4%
96.9% - 99.2%
Slight (1)
1.2%
0.4% - 4.0%
0.3%
0.0% - 1.9%
3.3%
1.2% - 8.6%
1.5%
0.5% - 4.8%
0.6%
0.1% - 3.1%
1.2%
0.6% - 2.6%
Moderate (2)
0.5%
0.1% - 3.5%
0.0%
N/A - N/A
0.7%
0.1% - 4.5%
0.1%
0.0% - 0.4%
0.6%
0.1% - 3.1%
0.4%
0.1% - 1.7%
Severe(3)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
Observations
222
206
141
355
133
1,057
Pumps
Mean score (0 to 3)
0.148
0.078 - 0.219
0.148
0.086 - 0.210
0.209
0.115 - 0.304
0.292
0.187 - 0.397
0.153
0.062 - 0.243
0.168
0.124 - 0.213
None (0)
90.9%
86.1% - 94.1%
89.5%
84.7% - 92.9%
85.9%
79.1% - 90.7%
81.2%
74.8% - 86.3%
89.8%
82.5% - 94.3%
89.1%
86.3% - 91.4%
Slight (1)
5.2%
2.9% - 9.1%
7.3%
4.6% - 11.6%
9.4%
5.5% - 15.5%
11.1%
7.4% - 16.3%
6.2%
3.2% - 11.7%
6.7%
5.0% - 8.9%
Moderate (2)
2.2%
0.9% - 5.4%
2.1%
0.9% - 5.1%
2.7%
1.0% - 6.9%
4.9%
2.4% - 9.9%
2.8%
1.2% - 6.5%
2.5%
1.5% - 4.2%
Severe(3)
1.7%
0.6% - 4.7%
1.1%
0.3% - 3.4%
2.0%
0.7% - 6.0%
2.7%
1.1% - 6.6%
1.1%
0.3% - 3.9%
1.7%
0.9% - 3.2%
Observations
222
206
141
355
133
1,057
C-75
Table C.18 Page 2 of 5
-------
Table C.18. Question B2.3.1: How severe are your concerns about shortages or supply chain disruptions involving durable goods and other critical
equipment and supplies, etc.?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Motors
Mean score (0 to 3)
0.123
0.059 - 0.187
0.132
0.071 - 0.194
0.196
0.104 - 0.287
0.297
0.193 - 0.401
0.124
0.045 - 0.203
0.149
0.108 - 0.190
None (0)
92.4%
88.0% - 95.3%
91.3%
86.8% - 94.3%
86.5%
79.8% - 91.3%
80.0%
73.4% - 85.4%
92.1%
85.8% - 95.7%
90.3%
87.8% - 92.4%
Slight (1)
4.2%
2.2% - 7.8%
5.3%
3.0% - 9.1%
9.4%
5.5% - 15.5%
12.9%
8.8% - 18.7%
4.5%
2.2% - 9.1%
5.8%
4.3% - 7.8%
Moderate (2)
2.2%
0.9% - 5.4%
2.3%
1.0% - 5.5%
2.0%
0.7% - 6.0%
4.3%
2.0% - 9.1%
2.3%
0.9% - 5.7%
2.4%
1.4% - 4.1%
Severe(3)
1.2%
0.4% - 4.0%
1.1%
0.3% - 3.4%
2.0%
0.7% - 6.0%
2.7%
1.1% - 6.6%
1.1%
0.3% - 3.9%
1.4%
0.7% - 2.7%
Observations
222
206
141
355
133
1,057
Pipes
Mean score (0 to 3)
0.134
0.070 - 0.199
0.129
0.072 - 0.185
0.216
0.127 - 0.306
0.291
0.194 - 0.387
0.113
0.042 - 0.184
0.156
0.115 - 0.197
None (0)
91.3%
86.7% - 94.3%
90.0%
85.3% - 93.4%
83.8%
76.8% - 89.0%
78.4%
71.7% - 84.0%
91.5%
85.0% - 95.4%
89.0%
86.3% - 91.2%
Slight (1)
5.3%
3.0% - 9.1%
7.9%
4.9% - 12.3%
12.1%
7.6% - 18.6%
16.6%
11.8% - 23.0%
6.8%
3.6% - 12.5%
7.7%
5.9% - 9.9%
Moderate (2)
2.2%
0.9% - 5.4%
1.3%
0.4% - 4.1%
2.7%
1.0% - 6.9%
2.3%
0.9% - 5.8%
0.6%
0.1% - 3.1%
2.1%
1.1% - 3.7%
Severe(3)
1.2%
0.4% - 4.0%
0.8%
0.2% - 3.3%
1.4%
0.3% - 5.2%
2.6%
1.0% - 6.6%
1.1%
0.3% - 3.9%
1.3%
0.6% - 2.6%
Observations
222
206
141
355
133
1,057
C-76
Table C.18 Page 3 of 5
-------
Table C.18. Question B2.3.1: How severe are your concerns about shortages or supply chain disruptions involving durable goods and other critical
equipment and supplies, etc.?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Chain Issue
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Valves
Mean score (0 to 3)
0.123
0.059 - 0.187
0.124
0.066 - 0.181
0.216
0.127 - 0.306
0.302
0.200 - 0.405
0.102
0.034 - 0.169
0.149
0.109 - 0.190
None (0)
92.4%
88.0% - 95.3%
91.1%
86.5% - 94.2%
83.8%
76.8% - 89.0%
78.7%
71.9% - 84.2%
92.7%
86.7% - 96.1%
89.9%
87.3% - 92.0%
Slight (1)
4.2%
2.2% - 7.8%
6.3%
3.8% - 10.4%
12.1%
7.6% - 18.6%
15.1%
10.6% - 21.1%
5.7%
2.9% - 10.8%
6.5%
4.9% - 8.6%
Moderate (2)
2.2%
0.9% - 5.4%
1.8%
0.7% - 4.8%
2.7%
1.0% - 6.9%
3.6%
1.5% - 8.3%
0.6%
0.1% - 3.1%
2.3%
1.3% - 4.0%
Severe(3)
1.2%
0.4% - 4.0%
0.8%
0.2% - 3.3%
1.4%
0.3% - 5.2%
2.7%
1.0% - 6.6%
1.1%
0.3% - 3.9%
1.3%
0.6% - 2.6%
Observations
222
206
141
355
133
1,057
Fuel
Mean score (0 to 3)
0.058
0.009 - 0.107
0.067
0.021 - 0.112
0.141
0.057 - 0.226
0.169
0.085 - 0.252
0.045
0.003 - 0.087
0.079
0.047 - 0.111
None (0)
97.3%
93.9% - 98.8%
96.0%
92.6% - 97.9%
92.0%
86.0% - 95.5%
89.3%
83.5% - 93.2%
97.2%
93.5% - 98.8%
95.7%
93.9% - 97.0%
Slight (1)
0.2%
0.0% - 1.4%
2.1%
0.9% - 5.1%
3.3%
1.2% - 8.6%
6.6%
3.6% - 11.7%
1.7%
0.6% - 4.8%
1.6%
1.0% - 2.4%
Moderate (2)
2.0%
0.8% - 5.3%
1.1%
0.3% - 3.4%
3.4%
1.4% - 7.8%
2.1%
0.7% - 5.8%
0.6%
0.1% - 3.1%
1.9%
1.0% - 3.6%
Severe(3)
0.5%
0.1% - 3.5%
0.8%
0.2% - 3.3%
1.4%
0.3% - 5.2%
2.0%
0.7% - 5.7%
0.6%
0.1% - 3.1%
0.8%
0.3% - 1.9%
Observations
222
206
141
355
133
1,057
C-77
Table C.18 Page 4 of 5
-------
Table C.18. Question B2.3.1: How severe are your concerns about shortages or supply chain disruptions involving durable goods and other critical
equipment and supplies, etc.?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Vehicles
Mean score (0 to 3)
0.012
0.050
0.114
0.191
0.028
0.048
-0.008 - 0.032
0.004 - 0.095
0.042 - 0.186
0.104 - 0.278
-0.002 - 0.059
0.029 - 0.067
None (0)
99.3%
97.4%
92.7%
86.9%
98.3%
97.0%
96.9% - 99.8%
94.2% - 98.8%
86.8% - 96.0%
80.5% - 91.4%
95.2% - 99.4%
95.8% - 97.9%
Slight (1)
0.2%
1.3%
3.9%
9.1%
0.6%
1.7%
0.0% - 1.4%
0.4% - 4.1%
1.6% - 9.3%
5.4% - 14.9%
0.1% - 3.1%
1.1% - 2.6%
Moderate (2)
0.5%
0.3%
2.7%
2.1%
1.1%
0.8%
0.1% - 3.5%
0.0% - 1.9%
1.0% - 6.9%
0.7% - 5.8%
0.3% - 3.9%
0.4% - 1.8%
Severe(3)
0.0%
1.0%
0.7%
1.9%
0.0%
0.5%
N/A - N/A
0.3% - 4.0%
0.1% - 4.5%
0.6% - 5.7%
N/A - N/A
0.2% - 1.1%
Observations
222
206
141
355
133
1,057
N/A: confidence interval could not be calculated.
C-78
Table C.18 Page 5 of 5
-------
Table C.19. Question B2.3.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Filter media
Unavailable from
25.6%
13.5%
48.7%
2.0%
37.5%
24.9%
supplier(s)
5.7% - 66.3%
1.7% - 58.1%
16.3% - 82.2%
0.3% - 13.8%
11.9% - 72.8%
9.3% - 51.6%
Delayed / backordered
48.8%
86.5%
38.5%
71.5%
87.5%
55.3%
from supplier(s)
17.9% - 80.6%
41.9% - 98.3%
11.3% - 75.4%
35.4% - 92.0%
44.0% - 98.4%
32.1% - 76.4%
Transportation /
12.8%
0.0%
12.8%
22.5%
37.5%
12.6%
distribution difficulties
1.5% - 59.3%
N/A - N/A
1.5% - 58.3%
4.8% - 62.8%
11.9% - 72.8%
3.2% - 38.9%
Price
18.0%
0.0%
12.8%
18.6%
25.0%
15.1%
3.4% - 58.0%
N/A - N/A
1.5% - 58.3%
3.0% - 63.1%
5.9% - 63.9%
4.4% - 41.1%
Other
5.2%
0.0%
0.0%
0.0%
0.0%
3.2%
0.7% - 29.1%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.4% - 20.4%
Observations
9
5
7
21
8
50
Granular/
Unavailable from
41.6%
28.1%
48.3%
50.5%
40.0%
41.2%
Powdered
supplier(s)
2.1% - 96.0%
2.8% - 84.1%
12.3% - 86.1%
14.9% - 85.6%
8.4% - 82.9%
12.8% - 77.0%
Activated
Delayed / backordered
58.4%
43.8%
0.0%
61.9%
100.0%
44.2%
Carbon (GAC/
from supplier(s)
4.0% - 97.9%
7.6% - 88.0%
N/A - N/A
20.7% - 91.1%
N/A - N/A
14.6% - 78.6%
PAC)
Transportation /
0.0%
0.0%
0.0%
38.1%
60.0%
7.1%
distribution difficulties
N/A - N/A
N/A - N/A
N/A - N/A
8.9% - 79.4%
17.1% - 91.6%
2.4% - 19.2%
Price
41.6%
0.0%
0.0%
53.4%
20.0%
24.6%
2.1% - 96.0%
N/A - N/A
N/A - N/A
16.4% - 87.0%
2.2% - 73.9%
5.0% - 67.0%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
3
4
5
13
5
30
C-79
Table C.19 Page 1 of 5
-------
Table C.19. Question B2.3.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Membrane
Unavailable from
58.8%
0.0%
48.3%
9.6%
0.0%
48.4%
modules
supplier(s)
9.9% - 94.9%
N/A - N/A
11.9% - 86.6%
1.8% - 38.5%
N/A - N/A
15.4% - 82.9%
Delayed / backordered
70.6%
100.0%
0.0%
50.0%
100.0%
53.4%
from supplier(s)
11.3% - 97.8%
N/A - N/A
N/A - N/A
7.0% - 93.0%
N/A - N/A
17.8% - 85.9%
Transportation /
0.0%
0.0%
0.0%
40.4%
50.0%
4.5%
distribution difficulties
N/A - N/A
N/A - N/A
N/A - N/A
4.5% - 90.7%
1.6% - 98.4%
0.7% - 24.8%
Price
29.4%
0.0%
0.0%
4.8%
0.0%
18.5%
2.2% - 88.7%
N/A - N/A
N/A - N/A
0.4% - 36.6%
N/A - N/A
1.9% - 72.8%
Other
0.0%
0.0%
0.0%
0.0%
50.0%
0.5%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
1.6% - 98.4%
0.1% - 3.7%
Observations
4
1
5
6
2
18
Pumps
Unavailable from
33.3%
35.1%
24.0%
25.2%
33.3%
31.2%
supplier(s)
15.6% - 57.4%
18.6% - 56.3%
10.2% - 46.9%
13.3% - 42.4%
15.9% - 57.0%
20.7% - 44.0%
Delayed / backordered
61.1%
75.1%
85.6%
81.4%
94.4%
71.1%
from supplier(s)
37.7% - 80.3%
53.4% - 88.9%
63.1% - 95.4%
62.0% - 92.2%
69.6% - 99.2%
58.0% - 81.4%
Transportation /
5.6%
9.7%
19.2%
22.8%
33.3%
11.5%
distribution difficulties
0.7% - 32.1%
2.4% - 32.2%
7.3% - 42.0%
10.8% - 41.9%
15.9% - 57.0%
6.1% - 20.4%
Price
18.9%
12.4%
18.3%
16.0%
5.6%
16.7%
6.7% - 43.1%
3.8% - 33.7%
5.9% - 44.5%
6.3% - 35.0%
0.8% - 30.4%
9.1% - 28.7%
Other
2.2%
0.0%
0.0%
0.0%
0.0%
1.1%
0.3% - 14.2%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 7.3%
Observations
21
25
20
67
18
151
C-80
Table C.19 Page 2 of 5
-------
Table C.19. Question B2.3.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Motors
Unavailable from
26.6%
45.1%
20.2%
24.1%
35.7%
29.1%
supplier(s)
10.1% - 54.0%
24.7% - 67.2%
7.6% - 43.7%
12.8% - 40.8%
15.7% - 62.4%
18.7% - 42.4%
Delayed / backordered
66.7%
75.8%
94.9%
88.3%
92.9%
77.0%
from supplier(s)
40.2% - 85.6%
51.9% - 90.1%
70.9% - 99.3%
72.9% - 95.5%
63.0% - 99.0%
63.3% - 86.7%
Transportation /
6.7%
0.0%
20.2%
15.7%
35.7%
9.3%
distribution difficulties
0.9% - 37.1%
N/A - N/A
7.6% - 43.7%
6.9% - 31.6%
15.7% - 62.4%
4.3% - 18.7%
Price
22.7%
9.2%
19.2%
12.4%
7.1%
17.2%
8.0% - 49.7%
2.1% - 32.3%
6.2% - 46.1%
5.0% - 27.5%
1.0% - 37.0%
9.0% - 30.3%
Other
2.7%
0.0%
0.0%
0.0%
0.0%
1.2%
0.4% - 16.7%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 8.2%
Observations
18
21
19
68
14
140
Pipes
Unavailable from
52.2%
23.4%
21.0%
31.2%
26.7%
37.6%
supplier(s)
31.1% - 72.6%
9.8% - 46.2%
8.9% - 42.1%
18.4% - 47.7%
10.4% - 53.1%
27.4% - 49.1%
Delayed / backordered
51.2%
66.3%
87.4%
80.4%
86.7%
65.4%
from supplier(s)
29.7% - 72.3%
43.9% - 83.2%
67.0% - 96.0%
62.6% - 91.0%
59.7% - 96.6%
53.2% - 75.9%
Transportation /
0.0%
10.3%
16.8%
25.9%
40.0%
9.9%
distribution difficulties
N/A - N/A
2.5% - 33.6%
6.3% - 37.6%
13.6% - 43.7%
19.3% - 65.0%
6.1% - 15.9%
Price
12.8%
0.0%
24.4%
9.5%
13.3%
11.2%
4.2% - 32.8%
N/A - N/A
10.4% - 47.3%
3.8% - 21.8%
3.4% - 40.3%
5.9% - 20.3%
Other
8.1%
0.0%
0.0%
0.0%
6.7%
3.7%
1.7% - 31.3%
N/A - N/A
N/A - N/A
N/A - N/A
0.9% - 34.9%
0.8% - 15.4%
Observations
22
23
23
75
15
158
C-81
Table C.19 Page 3 of 5
-------
Table C.19. Question B2.3.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Valves
Unavailable from
53.3%
26.1%
16.8%
27.9%
30.8%
36.7%
supplier(s)
29.8% - 75.4%
11.0% - 50.3%
6.3% - 37.6%
15.7% - 44.5%
12.0% - 59.1%
25.9% - 49.1%
Delayed / backordered
57.4%
79.6%
87.4%
81.0%
84.6%
71.6%
from supplier(s)
32.5% - 79.0%
55.4% - 92.5%
67.0% - 96.0%
62.7% - 91.5%
54.9% - 96.1%
58.4% - 81.9%
Transportation /
0.0%
0.0%
16.8%
21.1%
46.2%
7.4%
distribution difficulties
N/A - N/A
N/A - N/A
6.3% - 37.6%
10.7% - 37.3%
22.4% - 71.8%
4.5% - 12.0%
Price
12.0%
5.7%
20.2%
17.1%
7.7%
13.0%
3.3% - 35.4%
0.8% - 32.4%
7.6% - 43.6%
7.3% - 34.9%
1.1% - 39.1%
7.0% - 22.9%
Other
2.7%
0.0%
0.0%
0.0%
0.0%
1.1%
0.4% - 16.7%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 7.8%
Observations
18
21
23
71
13
146
Fuel
Unavailable from
74.0%
40.0%
25.4%
35.2%
40.0%
48.5%
supplier(s)
27.9% - 95.5%
14.0% - 73.2%
7.9% - 57.4%
16.6% - 59.7%
9.1% - 81.7%
32.4% - 64.8%
Delayed / backordered
44.5%
47.1%
66.1%
29.9%
60.0%
45.4%
from supplier(s)
11.1% - 83.6%
18.5% - 77.8%
35.3% - 87.5%
13.3% - 54.3%
18.3% - 90.9%
27.2% - 64.8%
Transportation /
18.5%
12.9%
33.9%
39.3%
80.0%
25.7%
distribution difficulties
1.9% - 72.4%
1.6% - 57.6%
12.5% - 64.7%
18.8% - 64.3%
28.1% - 97.6%
12.7% - 45.2%
Price
37.0%
52.9%
49.1%
33.7%
20.0%
41.5%
7.7% - 80.5%
22.2% - 81.5%
21.9% - 76.9%
15.5% - 58.5%
2.4% - 71.9%
24.0% - 61.5%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
6
10
11
29
5
61
C-82
Table C.19 Page 4 of 5
-------
Table C.19. Question B2.3.2: For each item, what are you most concerned about? (select all that apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Vehicles
Unavailable from
71.3%
19.6%
18.5%
27.2%
0.0%
29.4%
supplier(s)
25.2% - 94.8%
2.3% - 71.5%
4.3% - 53.3%
11.3% - 52.4%
N/A - N/A
18.0% - 44.2%
Delayed / backordered
100.0%
30.4%
63.0%
87.2%
33.3%
71.8%
from supplier(s)
N/A - N/A
6.2% - 74.3%
31.2% - 86.4%
66.6% - 95.9%
3.5% - 87.4%
54.9% - 84.2%
Transportation /
0.0%
0.0%
27.8%
21.5%
66.7%
16.2%
distribution difficulties
N/A - N/A
N/A - N/A
8.6% - 61.2%
8.6% - 44.3%
12.6% - 96.5%
8.6% - 28.5%
Price
71.3%
50.0%
35.2%
17.7%
0.0%
35.1%
25.2% - 94.8%
14.4% - 85.6%
11.6% - 69.2%
6.6% - 39.6%
N/A - N/A
22.2% - 50.7%
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
2
6
10
31
3
52
N/A: confidence interval could not be calculated.
C-83
Table C.19 Page 5 of 5
-------
Table C.20. Question B2.3.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Filter media
Seek alternative supplier
23.1%
73.0%
25.6%
73.5%
100.0%
36.6%
6.0% - 58.5%
34.9% - 93.1%
5.7% - 66.3%
36.2% - 93.1%
N/A - N/A
21.0% - 55.6%
Increase purchasing / maintain
82.0%
13.5%
48.7%
16.6%
25.0%
60.7%
a larger than typical inventory
42.0% - 96.6%
1.7% - 58.1%
16.3% - 82.2%
2.2% - 64.1%
5.9% - 63.9%
41.5% - 77.1%
Switch chemicals, procedures,
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
or technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements with neighbor-
0.0%
24.3%
0.0%
0.0%
0.0%
3.2%
ing utilities or mutual aid network
N/A - N/A
2.8% - 78.5%
N/A - N/A
N/A - N/A
N/A - N/A
0.4% - 20.4%
Other
5.2%
24.3%
0.0%
2.0%
0.0%
6.5%
0.7% - 29.1%
2.8% - 78.5%
N/A - N/A
0.2% - 14.2%
N/A - N/A
1.8% - 20.5%
Observations
9
5
7
21
8
50
Granular/
Seek alternative supplier
83.2%
84.4%
31.0%
67.6%
20.0%
68.8%
Powdered
39.7% - 97.4%
37.9% - 97.9%
4.9% - 79.6%
22.7% - 93.7%
2.2% - 73.9%
50.8% - 82.5%
Activated
Increase purchasing / maintain
58.4%
15.6%
17.2%
32.4%
80.0%
36.4%
Carbon (GAC/
a larger than typical inventory
4.0% - 97.9%
2.1% - 62.1%
1.9% - 69.6%
6.3% - 77.3%
26.1% - 97.8%
10.5% - 73.6%
PAC)
Switch chemicals, procedures,
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
or technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements with neighbor-
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
ing utilities or mutual aid network
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Observations
3
4
5
13
5
30
C-84
Table C.20 Page 1 of 5
-------
Table C.20. Question B2.3.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Membrane
Seek alternative supplier
58.8%
0.0%
0.0%
95.2%
0.0%
45.7%
modules
9.9% - 94.9%
N/A - N/A
N/A - N/A
63.4% - 99.6%
N/A - N/A
15.0% - 80.0%
Increase purchasing / maintain
41.2%
100.0%
48.3%
0.0%
50.0%
41.2%
a larger than typical inventory
5.1% - 90.1%
N/A - N/A
11.9% - 86.6%
N/A - N/A
1.6% - 98.4%
12.4% - 77.6%
Switch chemicals, procedures,
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
or technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements with neighbor-
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
ing utilities or mutual aid network
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Other
0.0%
0.0%
0.0%
0.0%
50.0%
0.5%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
1.6% - 98.4%
0.1% - 3.7%
Observations
4
1
5
6
2
18
Pumps
Seek alternative supplier
66.7%
47.6%
57.7%
48.8%
55.6%
58.2%
42.6% - 84.4%
28.3% - 67.6%
35.3% - 77.3%
32.4% - 65.5%
33.2% - 75.9%
45.7% - 69.7%
Increase purchasing / maintain
24.4%
28.1%
32.7%
49.8%
27.8%
30.7%
a larger than typical inventory
9.9% - 48.8%
14.0% - 48.5%
15.3% - 56.6%
33.5% - 66.2%
12.1% - 51.7%
20.8% - 42.6%
Switch chemicals, procedures,
0.0%
2.7%
0.0%
0.0%
0.0%
0.6%
or technologies
N/A - N/A
0.4% - 16.9%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 4.1%
Make arrangements with neighbor-
5.6%
12.4%
14.4%
9.4%
0.0%
8.7%
ing utilities or mutual aid network
0.7% - 32.1%
3.8% - 33.7%
4.6% - 36.9%
3.3% - 23.9%
N/A - N/A
4.0% - 17.8%
Other
2.2%
12.4%
4.8%
14.3%
33.3%
7.2%
0.3% - 14.2%
3.8% - 33.7%
0.7% - 27.9%
5.0% - 34.4%
15.9% - 57.0%
3.8% - 13.2%
Observations
21
25
20
67
18
151
C-85
Table C.20 Page 2 of 5
-------
Table C.20. Question B2.3.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Motors
Seek alternative supplier
66.7%
57.5%
60.6%
55.4%
57.1%
61.6%
40.2% - 85.6%
35.0% - 77.3%
37.1% - 80.1%
38.0% - 71.6%
31.6% - 79.3%
48.3% - 73.3%
Increase purchasing / maintain
22.7%
28.1%
34.3%
52.8%
28.6%
31.6%
a larger than typical inventory
8.0% - 49.7%
13.2% - 50.0%
16.2% - 58.6%
36.1% - 68.9%
11.2% - 56.0%
21.4% - 43.9%
Switch chemicals, procedures,
0.0%
3.3%
0.0%
0.0%
0.0%
0.7%
or technologies
N/A - N/A
0.5% - 20.0%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 4.6%
Make arrangements with neighbor-
6.7%
9.2%
5.1%
8.8%
0.0%
7.3%
ing utilities or mutual aid network
0.9% - 37.1%
2.1% - 32.3%
0.7% - 29.1%
3.1% - 22.7%
N/A - N/A
2.8% - 17.8%
Other
2.7%
5.9%
5.1%
13.5%
21.4%
6.1%
0.4% - 16.7%
0.8% - 33.0%
0.7% - 29.1%
4.7% - 33.0%
7.1% - 49.4%
2.9% - 12.4%
Observations
18
21
19
68
14
140
Pipes
Seek alternative supplier
41.9%
44.0%
37.8%
53.5%
26.7%
43.8%
21.9% - 64.8%
24.9% - 65.1%
20.6% - 58.8%
37.2% - 69.1%
10.4% - 53.1%
32.4% - 56.0%
Increase purchasing / maintain
60.5%
43.4%
58.0%
55.1%
60.0%
55.6%
a larger than typical inventory
37.1% - 79.9%
25.4% - 63.5%
37.3% - 76.2%
38.6% - 70.6%
35.0% - 80.7%
43.5% - 67.1%
Switch chemicals, procedures,
0.0%
2.9%
0.0%
0.0%
0.0%
0.6%
or technologies
N/A - N/A
0.4% - 17.8%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 4.1%
Make arrangements with neighbor-
0.0%
13.1%
12.6%
10.2%
13.3%
6.6%
ing utilities or mutual aid network
N/A - N/A
4.0% - 35.2%
4.0% - 33.0%
3.1% - 28.4%
3.4% - 40.3%
3.4% - 12.3%
Other
2.3%
0.0%
0.0%
6.7%
20.0%
2.6%
0.3% - 14.9%
N/A - N/A
N/A - N/A
1.9% - 21.0%
6.6% - 46.8%
0.9% - 7.0%
Observations
22
23
23
74
15
157
C-86
Table C.20 Page 3 of 5
-------
Table C.20. Question B2.3.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Valves
Seek alternative supplier
61.3%
46.5%
46.2%
56.6%
30.8%
54.8%
35.9% - 81.8%
26.0% - 68.3%
27.2% - 66.4%
39.8% - 72.0%
12.0% - 59.1%
42.3% - 66.7%
Increase purchasing / maintain
41.4%
42.7%
49.6%
59.3%
46.2%
46.7%
a larger than typical inventory
20.3% - 66.2%
24.3% - 63.3%
29.9% - 69.4%
42.4% - 74.2%
22.4% - 71.8%
34.8% - 59.0%
Switch chemicals, procedures,
0.0%
3.2%
0.0%
0.0%
0.0%
0.6%
or technologies
N/A - N/A
0.4% - 19.5%
N/A - N/A
N/A - N/A
N/A - N/A
0.1% - 4.4%
Make arrangements with neighbor-
0.0%
14.6%
12.6%
5.6%
15.4%
6.2%
ing utilities or mutual aid network
N/A - N/A
4.5% - 38.5%
4.0% - 33.0%
1.8% - 16.1%
3.9% - 45.1%
3.1% - 11.9%
Other
2.7%
0.0%
0.0%
9.2%
30.8%
3.4%
0.4% - 16.7%
N/A - N/A
N/A - N/A
2.5% - 28.8%
12.0% - 59.1%
1.2% - 9.0%
Observations
18
21
23
71
13
146
Fuel
Seek alternative supplier
81.5%
54.3%
50.9%
40.0%
60.0%
60.0%
27.6% - 98.1%
23.3% - 82.3%
23.1% - 78.1%
19.4% - 64.8%
18.3% - 90.9%
42.0% - 75.6%
Increase purchasing / maintain
37.0%
20.0%
49.1%
43.9%
40.0%
37.3%
a larger than typical inventory
7.7% - 80.5%
4.3% - 58.4%
21.9% - 76.9%
22.2% - 68.1%
9.1% - 81.7%
20.5% - 57.8%
Switch chemicals, procedures,
0.0%
7.1%
0.0%
0.0%
0.0%
1.5%
or technologies
N/A - N/A
1.0% - 37.8%
N/A - N/A
N/A - N/A
N/A - N/A
0.2% - 10.2%
Make arrangements with neighbor-
0.0%
7.1%
17.0%
14.2%
20.0%
8.2%
ing utilities or mutual aid network
N/A - N/A
1.0% - 37.8%
4.0% - 49.9%
4.2% - 38.7%
2.4% - 71.9%
3.8% - 16.8%
Other
0.0%
0.0%
0.0%
8.2%
0.0%
2.0%
N/A - N/A
N/A - N/A
N/A - N/A
1.8% - 30.7%
N/A - N/A
0.4% - 8.6%
Observations
6
10
11
29
5
61
C-87
Table C.20 Page 4 of 5
-------
Table C.20. Question B2.3.3: What steps have you taken or are you taking to prepare for potential shortages and supply chain disruptions? (select all that
apply)
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Supply
Percentage Reporting by Population Served
Chain Issue
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Vehicles
Seek alternative supplier
28.7%
50.0%
37.0%
57.4%
33.3%
47.2%
5.2% - 74.8%
14.4% - 85.6%
13.6% - 68.8%
34.1% - 77.9%
3.5% - 87.4%
32.0% - 63.0%
Increase purchasing / maintain
71.3%
0.0%
44.4%
29.2%
33.3%
32.6%
a larger than typical inventory
25.2% - 94.8%
N/A - N/A
17.5% - 75.1%
12.3% - 54.9%
3.5% - 87.4%
20.4% - 47.8%
Switch chemicals, procedures,
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
or technologies
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
Make arrangements with neighbor-
0.0%
30.4%
0.0%
10.5%
33.3%
10.7%
ing utilities or mutual aid network
N/A - N/A
6.2% - 74.3%
N/A - N/A
2.7% - 33.0%
3.5% - 87.4%
3.9% - 26.3%
Other
0.0%
0.0%
0.0%
21.1%
33.3%
9.4%
N/A - N/A
N/A - N/A
N/A - N/A
7.4% - 47.3%
3.5% - 87.4%
3.2% - 24.5%
Observations
2
6
10
31
3
52
N/A: confidence interval could not be calculated.
C-88
Table C.20 Page 5 of 5
-------
Table C.21. Question B3: Has your organization made any requests for personnel, supplies, or equipment to
your tribal, local, or state emergency operations center (EOC), primacy agency, or similar organization?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Percentage Reporting by Population Served
Response
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Yes, entirely fulfilled
5.7%
11.9%
20.4%
19.2%
24.0%
10.1%
3.4% - 9.5%
8.1% - 17.0%
14.5% - 27.8%
14.2% - 25.3%
14.6% - 37.0%
8.2% - 12.4%
Yes, partly fulfilled
2.2%
2.7%
4.1%
7.1%
8.4%
3.0%
0.8% - 5.3%
1.2% - 5.9%
1.9% - 8.7%
4.2% - 11.8%
4.6% - 14.8%
2.0% - 4.7%
Yes, not fulfilled
0.2%
0.5%
0.0%
0.8%
0.6%
0.3%
0.0% - 1.4%
0.1% - 3.5%
N/A - N/A
0.2% - 3.8%
0.1% - 3.1%
0.1% - 0.9%
No, support was not needed
84.9%
71.1%
62.9%
59.3%
56.4%
76.8%
79.6% - 89.0%
64.4% - 77.0%
54.5% - 70.6%
51.9% - 66.3%
37.3% - 73.8%
73.5% - 79.8%
No, but we would have used it if it had
2.9%
5.5%
3.9%
5.3%
3.9%
3.8%
been available or if we had known of it
1.4% - 5.9%
3.1% - 9.6%
1.6% - 9.3%
2.6% - 10.5%
1.8% - 8.1%
2.6% - 5.6%
Do not know
4.2%
8.4%
8.7%
8.3%
6.7%
6.0%
2.2% - 7.8%
5.2% - 13.1%
5.0% - 14.8%
5.0% - 13.3%
3.5% - 12.3%
4.4% - 8.1%
Observations
222
203
140
351
135
1,051
N/A: confidence interval could not be calcu
ated.
C-89
Table C.21 Page 1 of 1
-------
Table C.22. Question C.l: To what extent did your organization experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from January 2020 through present day?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Licensed or
certified
operators
Mean Score (0-
3)
0.08
0.03 - 0.13
0.17
0.11 - 0.24
0.21
0.13 - 0.30
0.44
0.32 - 0.56
0.23
0.11 - 0.36
0.15
0.12 - 0.19
No Shortage
(0)
93.8%
89.5% - 96.5%
87.0%
81.6% - 91.0%
83.7%
76.5% - 89.0%
69.4%
62.2% - 75.9%
80.0%
67.5% - 88.5%
88.6%
86.0% - 90.8%
Slight Shortage
(1)
4.1%
2.1% - 8.0%
8.5%
5.4% - 13.3%
12.1%
7.5% - 18.9%
19.6%
14.3% - 26.1%
16.5%
9.5% - 27.3%
7.7%
5.9% - 9.9%
Moderate
Shortage (2)
2.1%
0.8% - 5.3%
4.5%
2.4% - 8.2%
3.5%
1.5% - 7.9%
8.5%
5.1% - 13.7%
3.5%
1.7% - 7.1%
3.4%
2.3% - 5.1%
Severe
Shorage(3)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.7%
0.1% - 4.6%
2.5%
0.8% - 7.5%
0.0%
N/A - N/A
0.3%
0.1% - 0.8%
Laboratory
technicians/
sample analysts
Mean Score (0-
3)
0.09
0.04 - 0.14
0.08
0.03 - 0.13
0.12
0.05 - 0.19
0.22
0.12 - 0.32
0.17
0.07 - 0.26
0.10
0.07 - 0.14
No Shortage
(0)
94.8%
90.8% - 97.1%
95.0%
91.1% - 97.2%
91.6%
86.0% - 95.1%
83.9%
77.3% - 88.9%
87.3%
78.4% - 92.8%
93.3%
91.0% - 95.0%
Slight Shortage
(1)
2.6%
1.1% - 6.0%
2.1%
0.9% - 5.1%
5.6%
2.9% - 10.6%
11.8%
7.6% - 17.9%
9.3%
5.1% - 16.3%
3.8%
2.6% - 5.6%
Moderate
Shortage (2)
1.7%
0.6% - 4.8%
2.9%
1.3% - 6.3%
2.1%
0.7% - 6.1%
2.4%
1.0% - 5.9%
3.1%
1.4% - 6.5%
2.1%
1.2% - 3.7%
Severe
Shorage(3)
0.9%
0.3% - 3.2%
0.0%
N/A - N/A
0.7%
0.1% - 4.6%
1.8%
0.4% - 7.2%
0.4%
0.1% - 2.2%
0.8%
0.3% - 1.9%
C-90
Table C.22 Page 1 of 4
-------
Table C.22. Question C.l: To what extent did your organization experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from January 2020 through present day?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Field Workers
(meter reading,
sampling,
maintenance,
etc.)
Mean Score (0-
3)
0.09
0.05 - 0.14
0.19
0.12 - 0.27
0.33
0.22 - 0.45
0.46
0.36 - 0.56
0.26
0.12 - 0.40
0.18
0.14 - 0.21
No Shortage
(0)
92.6%
88.3% - 95.4%
86.5%
81.1% - 90.6%
76.6%
68.6% - 83.0%
62.7%
55.3% - 69.6%
81.9%
70.4% - 89.6%
86.5%
83.9% - 88.8%
Slight Shortage
(1)
6.3%
3.7% - 10.5%
8.5%
5.4% - 13.3%
14.0%
9.0% - 21.2%
30.0%
23.6% - 37.3%
11.2%
6.2% - 19.1%
10.0%
7.9% - 12.5%
Moderate
Shortage (2)
0.4%
0.1% - 1.6%
4.2%
2.2% - 7.9%
8.7%
5.0% - 14.8%
5.8%
3.1% - 10.4%
6.2%
3.2% - 11.4%
2.7%
1.9% - 3.7%
Severe
Shorage(3)
0.7%
0.2% - 3.2%
0.8%
0.2% - 3.3%
0.7%
0.1% - 4.5%
1.5%
0.5% - 4.8%
0.8%
0.2% - 2.7%
0.8%
0.3% - 1.9%
Engineering/
design/
construction
personnel
Mean Score (0-
3)
0.07
0.02 - 0.11
0.04
0.01 - 0.07
0.06
0.01 - 0.10
0.27
0.17 - 0.37
0.11
0.04 - 0.18
0.08
0.05 - 0.11
No Shortage
(0)
95.5%
91.6% - 97.6%
96.4%
92.6% - 98.3%
95.8%
91.2% - 98.0%
80.8%
74.1% - 86.1%
91.5%
85.0% - 95.4%
94.2%
92.0% - 95.7%
Slight Shortage
(1)
3.0%
1.4% - 6.3%
3.1%
1.4% - 6.7%
2.9%
1.2% - 7.0%
13.5%
9.2% - 19.5%
5.8%
3.0% - 10.8%
4.1%
2.8% - 5.9%
Moderate
Shortage (2)
1.0%
0.3% - 4.0%
0.5%
0.1% - 3.5%
1.4%
0.3% - 5.2%
3.9%
1.9% - 7.8%
2.7%
1.2% - 5.9%
1.3%
0.6% - 2.5%
Severe
Shorage(3)
0.5%
0.1% - 3.5%
0.0%
N/A - N/A
0.0%
N/A - N/A
1.8%
0.4% - 7.2%
0.0%
N/A - N/A
0.5%
0.1% - 1.7%
C-91
Table C.22 Page 2 of 4
-------
Table C.22. Question C.l: To what extent did your organization experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from January 2020 through present day?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Critial
equipment
repair
Mean Score (0-
3)
0.06
0.02 - 0.10
0.07
0.03 - 0.12
0.10
0.05 - 0.14
0.31
0.21 - 0.40
0.16
0.07 - 0.25
0.09
0.07 - 0.12
No Shortage
(0)
95.8%
92.1% - 97.8%
95.0%
91.1% - 97.3%
90.4%
84.6% - 94.2%
77.3%
70.4% - 83.0%
88.4%
80.2% - 93.5%
93.1%
91.1% - 94.7%
Slight Shortage
(1)
2.5%
1.1% - 5.6%
2.6%
1.1% - 6.0%
9.6%
5.8% - 15.4%
16.4%
11.5% - 23.0%
7.7%
4.2% - 13.8%
4.7%
3.4% - 6.4%
Moderate
Shortage (2)
1.7%
0.6% - 4.7%
2.4%
1.1% - 5.4%
0.0%
N/A - N/A
4.2%
2.2% - 8.0%
3.5%
1.7% - 7.1%
2.0%
1.1% - 3.5%
Severe
Shorage(3)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
2.0%
0.7% - 5.7%
0.4%
0.1% - 2.2%
0.2%
0.1% - 0.6%
Administrative
Mean Score (0-
3)
0.06
0.02 - 0.11
0.14
0.07 - 0.20
0.23
0.13 - 0.33
0.33
0.24 - 0.41
0.13
0.05 - 0.20
0.12
0.09 - 0.15
No Shortage
(0)
96.1%
92.6% - 98.0%
91.1%
86.4% - 94.3%
84.6%
77.3% - 89.9%
73.4%
66.2% - 79.5%
90.0%
82.6% - 94.4%
91.5%
89.4% - 93.2%
Slight Shortage
(1)
1.6%
0.6% - 4.2%
4.7%
2.5% - 8.6%
9.3%
5.3% - 15.8%
21.9%
16.2% - 29.0%
7.3%
3.9% - 13.2%
5.2%
4.0% - 6.8%
Moderate
Shortage (2)
2.1%
0.8% - 5.3%
3.7%
1.8% - 7.2%
4.7%
2.1% - 10.1%
3.3%
1.7% - 6.4%
2.7%
1.2% - 5.9%
2.8%
1.7% - 4.5%
Severe
Shorage(3)
0.2%
0.0% - 1.4%
0.5%
0.1% - 3.5%
1.4%
0.3% - 5.2%
1.4%
0.4% - 4.8%
0.0%
N/A - N/A
0.5%
0.2% - 1.1%
C-92
Table C.22 Page 3 of 4
-------
Table C.22. Question C.l: To what extent did your organization experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from January 2020 through present day?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Customer
Service
Mean Score (0-
3)
0.07
0.02 - 0.11
0.15
0.08 - 0.22
0.18
0.09 - 0.28
0.35
0.26 - 0.45
0.14
0.06 - 0.23
0.13
0.10 - 0.16
No Shortage
(0)
95.3%
91.4% - 97.4%
90.4%
85.5% - 93.7%
88.4%
82.0% - 92.8%
72.3%
65.1% - 78.5%
89.1%
81.3% - 94.0%
91.1%
88.8% - 93.0%
Slight Shortage
(1)
2.5%
1.1% - 5.6%
4.6%
2.4% - 8.6%
6.1%
3.1% - 11.7%
20.7%
15.2% - 27.6%
7.4%
4.0% - 13.3%
5.2%
3.9% - 7.0%
Moderate
Shortage (2)
2.3%
0.9% - 5.5%
4.5%
2.4% - 8.2%
4.2%
1.9% - 8.8%
6.3%
3.5% - 10.9%
3.5%
1.7% - 7.2%
3.4%
2.2% - 5.0%
Severe
Shorage(3)
0.0%
N/A - N/A
0.5%
0.1% - 3.5%
1.4%
0.3% - 5.2%
0.7%
0.1% - 4.0%
0.0%
N/A - N/A
0.3%
0.1% - 0.8%
Other
Mean Score (0-
3)
0.00
0.00 - 0.00
0.75
-0.68 - 2.18
1.50
-0.97 - 3.97
1.34
-0.34 - 3.02
1.09
0.52 - 1.66
0.45
0.03 - 0.87
No Shortage
(0)
100.0%
N/A - N/A
75.0%
19.0% - 97.5%
50.0%
3.6% - 96.4%
41.9%
6.5% - 88.3%
27.3%
8.4% - 60.6%
82.1%
63.6% - 92.3%
Slight Shortage
(1)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
16.2%
4.7% - 42.9%
45.5%
19.1% - 74.7%
3.5%
2.1% - 5.8%
Moderate
Shortage (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
8.1%
1.7% - 31.4%
18.2%
4.2% - 53.2%
1.6%
0.6% - 4.0%
Severe
Shorage(3)
0.0%
N/A - N/A
25.0%
2.5% - 81.0%
50.0%
3.6% - 96.4%
33.8%
3.8% - 86.8%
9.1%
1.1% - 47.1%
12.8%
4.0% - 34.2%
Observations
221
205
141
356
143
1,065
N/A: confidence interval could not be calculated.
C-93
Table C.22 Page 4 of 4
-------
Table C.23. Question C.2: To what extent do you expect to experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from present day through December 2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Licensed or
certified
operators
Mean Score (0-
3)
0.06
0.02 - 0.11
0.19
0.11 - 0.27
0.23
0.13 - 0.33
0.51
0.39 - 0.63
0.24
0.11 - 0.38
0.16
0.12 - 0.19
No Shortage
(0)
95.0%
90.9% - 97.3%
85.7%
79.7% - 90.1%
83.5%
76.5% - 88.8%
65.2%
57.7% - 72.0%
82.8%
71.2% - 90.4%
88.5%
86.0% - 90.7%
Slight Shortage
(1)
3.7%
1.8% - 7.6%
9.8%
6.3% - 14.8%
12.1%
7.7% - 18.5%
21.1%
15.6% - 27.8%
10.8%
5.9% - 19.0%
7.8%
6.0% - 10.0%
Moderate
Shortage (2)
1.1%
0.3% - 4.2%
4.6%
2.2% - 9.4%
2.2%
0.8% - 6.3%
11.6%
7.4% - 17.6%
5.6%
2.8% - 10.7%
3.1%
2.1% - 4.7%
Severe
Shorage(3)
0.2%
0.0% - 1.5%
0.0%
N/A - N/A
2.1%
0.7% - 6.3%
2.1%
0.8% - 5.9%
0.8%
0.2% - 2.9%
0.6%
0.3% - 1.1%
Laboratory
technicians/
sample analysts
Mean Score (0-
3)
0.07
0.03 - 0.11
0.05
0.01 - 0.08
0.11
0.04 - 0.18
0.26
0.16 - 0.35
0.17
0.07 - 0.27
0.09
0.06 - 0.12
No Shortage
(0)
94.4%
90.3% - 96.8%
97.0%
93.7% - 98.6%
91.9%
86.2% - 95.4%
81.5%
74.5% - 86.8%
88.0%
79.3% - 93.4%
93.4%
91.1% - 95.1%
Slight Shortage
(1)
4.6%
2.5% - 8.6%
1.4%
0.4% - 4.2%
5.9%
3.1% - 11.1%
12.6%
8.2% - 18.8%
7.6%
4.0% - 13.9%
4.9%
3.4% - 7.0%
Moderate
Shortage (2)
0.5%
0.1% - 3.6%
1.6%
0.6% - 4.4%
1.4%
0.4% - 5.5%
4.6%
2.2% - 9.5%
4.0%
1.9% - 8.1%
1.3%
0.7% - 2.4%
Severe
Shorage(3)
0.4%
0.1% - 1.7%
0.0%
N/A - N/A
0.7%
0.1% - 4.8%
1.3%
0.3% - 5.1%
0.4%
0.1% - 2.3%
0.4%
0.2% - 1.1%
C-94
Table C.23 Page 1 of 4
-------
Table C.23. Question C.2: To what extent do you expect to experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from present day through December 2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Field Workers
(meter reading,
sampling,
maintenance,
etc.)
Mean Score (0-
3)
0.08
0.04 - 0.12
0.15
0.08 - 0.22
0.23
0.14 - 0.31
0.47
0.36 - 0.59
0.24
0.10 - 0.37
0.15
0.12 - 0.18
No Shortage
(0)
93.9%
89.7% - 96.5%
88.5%
82.8% - 92.4%
82.4%
75.1% - 87.9%
67.0%
59.6% - 73.7%
83.7%
72.7% - 90.9%
88.7%
86.2% - 90.8%
Slight Shortage
(1)
4.7%
2.5% - 8.8%
7.8%
4.8% - 12.4%
13.4%
8.6% - 20.2%
20.9%
15.4% - 27.6%
9.9%
5.4% - 17.5%
7.9%
6.1% - 10.2%
Moderate
Shortage (2)
0.9%
0.3% - 3.2%
3.8%
1.6% - 8.6%
3.5%
1.5% - 8.1%
10.2%
6.4% - 15.8%
5.2%
2.6% - 10.0%
2.8%
1.9% - 4.2%
Severe
Shorage(3)
0.4%
0.1% - 1.6%
0.0%
N/A - N/A
0.7%
0.1% - 4.7%
2.0%
0.6% - 5.9%
1.2%
0.4% - 3.5%
0.5%
0.2% - 1.2%
Engineering/
design/
construction
personnel
Mean Score (0-
3)
0.05
0.02 - 0.09
0.03
0.00 - 0.06
0.07
0.02 - 0.11
0.26
0.17 - 0.36
0.13
0.05 - 0.20
0.07
0.05 - 0.10
No Shortage
(0)
95.7%
91.9% - 97.7%
97.6%
94.3% - 99.0%
94.2%
89.0% - 97.0%
81.7%
74.9% - 87.0%
90.2%
82.7% - 94.6%
94.5%
92.4% - 96.0%
Slight Shortage
(1)
3.4%
1.6% - 7.0%
1.6%
0.5% - 4.8%
5.1%
2.5% - 10.1%
12.4%
8.0% - 18.7%
7.5%
4.0% - 13.6%
4.1%
2.8% - 6.1%
Moderate
Shortage (2)
0.7%
0.2% - 3.3%
0.8%
0.2% - 3.4%
0.7%
0.1% - 4.7%
3.9%
1.9% - 8.0%
2.0%
0.8% - 4.8%
1.1%
0.6% - 2.2%
Severe
Shorage(3)
0.2%
0.0% - 1.5%
0.0%
N/A - N/A
0.0%
N/A - N/A
2.0%
0.7% - 5.9%
0.4%
0.1% - 2.3%
0.3%
0.1% - 0.9%
C-95
Table C.23 Page 2 of 4
-------
Table C.23. Question C.2: To what extent do you expect to experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from present day through December 2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Critial
equipment
repair
Mean Score (0-
3)
0.07
0.02 - 0.11
0.11
0.03 - 0.18
0.14
0.07 - 0.21
0.35
0.24 - 0.47
0.16
0.07 - 0.26
0.11
0.08 - 0.15
No Shortage
(0)
96.4%
92.8% - 98.3%
93.8%
88.8% - 96.7%
88.5%
82.2% - 92.8%
78.3%
71.3% - 84.0%
87.6%
78.7% - 93.2%
93.1%
91.0% - 94.7%
Slight Shortage
(1)
1.6%
0.5% - 4.8%
2.4%
1.0% - 5.7%
8.7%
5.1% - 14.5%
10.8%
6.9% - 16.6%
9.2%
4.9% - 16.4%
3.5%
2.4% - 5.0%
Moderate
Shortage (2)
1.1%
0.3% - 4.1%
3.3%
1.3% - 8.1%
2.8%
1.1% - 7.2%
8.1%
4.8% - 13.6%
2.4%
1.0% - 5.5%
2.5%
1.5% - 4.0%
Severe
Shorage(3)
1.0%
0.3% - 3.3%
0.5%
0.1% - 3.6%
0.0%
N/A - N/A
2.7%
1.1% - 6.7%
0.8%
0.2% - 2.9%
0.9%
0.4% - 2.1%
Administrative
Mean Score (0-
3)
0.06
0.02 - 0.10
0.11
0.04 - 0.18
0.17
0.10 - 0.25
0.30
0.21 - 0.39
0.12
0.05 - 0.20
0.11
0.08 - 0.14
No Shortage
(0)
95.7%
91.9% - 97.7%
92.7%
87.6% - 95.9%
86.5%
79.9% - 91.1%
77.0%
70.1% - 82.8%
90.9%
83.7% - 95.1%
92.2%
89.9% - 93.9%
Slight Shortage
(1)
3.1%
1.4% - 6.5%
3.8%
1.9% - 7.4%
10.0%
6.1% - 16.0%
16.2%
11.3% - 22.7%
6.7%
3.5% - 12.5%
5.3%
3.9% - 7.2%
Moderate
Shortage (2)
1.1%
0.3% - 4.1%
3.0%
1.1% - 8.0%
3.5%
1.5% - 8.1%
6.1%
3.4% - 10.7%
1.6%
0.6% - 4.2%
2.2%
1.3% - 3.7%
Severe
Shorage(3)
0.2%
0.0% - 1.5%
0.5%
0.1% - 3.6%
0.0%
N/A - N/A
0.7%
0.1% - 4.4%
0.8%
0.2% - 2.9%
0.3%
0.1% - 1.0%
C-96
Table C.23 Page 3 of 4
-------
Table C.23. Question C.2: To what extent do you expect to experience shortages of key personnel, including contractors performing critical
functions to maintain operations, from present day through December 2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Customer
Service
Mean Score (0-
3)
0.06
0.02 - 0.10
0.11
0.04 - 0.19
0.17
0.09 - 0.25
0.29
0.20 - 0.38
0.14
0.05 - 0.23
0.11
0.08 - 0.14
No Shortage
(0)
95.7%
91.9% - 97.7%
92.6%
87.3% - 95.7%
86.6%
79.8% - 91.4%
77.6%
70.7% - 83.2%
90.0%
82.4% - 94.6%
92.2%
89.9% - 93.9%
Slight Shortage
(1)
3.1%
1.4% - 6.5%
4.0%
2.0% - 7.8%
9.9%
5.8% - 16.2%
16.4%
11.5% - 22.9%
6.8%
3.5% - 12.6%
5.3%
3.9% - 7.2%
Moderate
Shortage (2)
1.1%
0.3% - 4.1%
2.9%
1.1% - 7.9%
3.5%
1.5% - 8.1%
5.3%
3.0% - 9.4%
2.4%
1.0% - 5.5%
2.2%
1.3% - 3.7%
Severe
Shorage(3)
0.2%
0.0% - 1.5%
0.5%
0.1% - 3.6%
0.0%
N/A - N/A
0.7%
0.1% - 4.4%
0.8%
0.2% - 2.9%
0.3%
0.1% - 1.0%
Other
Mean Score (0-
3)
0.00
0.00 - 0.00
0.00
0.00 - 0.00
0.33
-0.29 - 0.96
0.28
-0.06 - 0.61
1.29
0.43 - 2.14
0.11
0.02 - 0.20
No Shortage
(0)
100.0%
N/A - N/A
100.0%
N/A - N/A
66.7%
10.6% - 97.1%
81.6%
51.2% - 94.9%
28.6%
6.0% - 71.5%
91.8%
78.7% - 97.1%
Slight Shortage
(1)
0.0%
N/A - N/A
0.0%
N/A - N/A
33.3%
2.9% - 89.4%
9.2%
1.5% - 39.5%
28.6%
6.0% - 71.5%
5.9%
1.3% - 22.1%
Moderate
Shortage (2)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
9.2%
1.8% - 35.6%
28.6%
6.0% - 71.5%
1.9%
0.8% - 4.6%
Severe
Shorage(3)
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
14.3%
1.5% - 64.1%
0.5%
0.1% - 3.6%
Observations
213
199
136
333
137
1,014
N/A: confidence interval could not be calculated.
C-97
Table C.23 Page 4 of 4
-------
Table C.24. Question C.3: What factors contribute to personnel shortages you identified in questions C.l and C.2? (check all that apply)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Factor
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Absenteeism
(illness, care of
family members,
daycare closure,
virtual schooling,
etc.)
Mean Score
(0-2)
0.78
0.53 - 1.03
1.07
0.88 - 1.27
1.24
1.07 - 1.41
1.31
1.19 - 1.43
1.45
1.32 - 1.59
1.06
0.96 - 1.17
Does Not
Contribute (0)
39.0%
23.7% - 56.9%
23.1%
13.5% - 36.6%
12.9%
6.5% - 23.7%
7.3%
3.7% - 13.9%
9.1%
4.6% - 17.1%
23.0%
16.9% - 30.6%
Contributes
Somewhat (1)
43.8%
27.7% - 61.2%
46.5%
33.2% - 60.4%
50.3%
37.6% - 63.0%
54.4%
44.3% - 64.0%
36.4%
27.1% - 46.8%
47.7%
40.2% - 55.3%
Contributes
Significantly (2)
17.2%
7.8% - 33.8%
30.4%
19.6% - 43.9%
36.8%
25.4% - 49.9%
38.4%
29.2% - 48.5%
54.5%
44.2% - 64.5%
29.2%
23.5% - 35.7%
Layoffs or
furloughs
Mean Score
(0-2)
0.14
0.01 - 0.28
0.12
0.02 - 0.21
0.17
0.02 - 0.32
0.16
0.06 - 0.26
0.13
0.04 - 0.22
0.14
0.08 - 0.21
Does Not
Contribute (0)
87.3%
69.2% - 95.5%
88.4%
75.7% - 94.9%
90.5%
79.0% - 96.0%
88.6%
80.1% - 93.7%
88.7%
78.8% - 94.3%
88.4%
81.9% - 92.7%
Contributes
Somewhat (1)
11.2%
3.6% - 29.9%
11.6%
5.1% - 24.3%
1.9%
0.3% - 12.4%
6.6%
3.0% - 14.0%
9.7%
4.6% - 19.2%
8.8%
4.9% - 15.3%
Contributes
Significantly (2)
1.5%
0.2% - 9.8%
0.0%
N/A - N/A
7.6%
2.9% - 18.7%
4.8%
1.9% - 11.8%
1.6%
0.3% - 9.7%
2.9%
1.5% - 5.4%
Reduced work
hours of
current staff
Mean Score
(0-2)
0.36
0.18 - 0.54
0.42
0.23 - 0.61
0.50
0.30 - 0.71
0.64
0.48 - 0.80
0.52
0.37 - 0.66
0.46
0.37 - 0.56
Does Not
Contribute (0)
66.4%
48.1% - 80.9%
67.6%
53.1% - 79.3%
64.6%
50.4% - 76.6%
52.2%
41.6% - 62.5%
56.3%
44.6% - 67.2%
63.0%
55.0% - 70.3%
Contributes
Somewhat (1)
30.8%
16.9% - 49.4%
22.7%
13.0% - 36.6%
20.4%
11.3% - 34.2%
31.6%
22.4% - 42.4%
35.9%
25.7% - 47.6%
27.6%
20.9% - 35.5%
Contributes
Significantly (2)
2.8%
0.7% - 10.1%
9.7%
4.0% - 21.8%
15.0%
7.6% - 27.3%
16.3%
9.7% - 26.0%
7.8%
3.4% - 16.7%
9.4%
6.6% - 13.3%
C-98
Table C.24 Page 1 of 3
-------
Table C.24. Question C.3: What factors contribute to personnel shortages you identified in questions C.l and C.2? (check all that apply)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Factor
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Delayed or
cancelled plans
to hire staff
Mean Score
(0-2)
0.39
0.14 - 0.64
0.27
0.10 - 0.43
0.41
0.23 - 0.59
0.61
0.44 - 0.78
0.83
0.65 - 1.01
0.42
0.31 - 0.53
Does Not
Contribute (0)
74.0%
56.2% - 86.3%
79.3%
64.9% - 88.7%
68.2%
54.4% - 79.4%
55.8%
44.9% - 66.1%
41.5%
30.8% - 53.1%
69.6%
62.0% - 76.2%
Contributes
Somewhat (1)
13.0%
5.1% - 29.6%
14.9%
7.1% - 28.6%
22.5%
13.1% - 35.7%
27.7%
19.2% - 38.2%
33.8%
24.0% - 45.4%
18.6%
13.5% - 25.0%
Contributes
Significantly (2)
13.0%
5.1% - 29.6%
5.8%
1.8% - 17.2%
9.4%
3.9% - 20.6%
16.5%
9.6% - 26.9%
24.6%
16.1% - 35.7%
11.8%
7.5% - 18.1%
Lack of backup
certified
personnel
Mean Score
(0-2)
0.78
0.52 - 1.05
0.80
0.57 - 1.02
0.67
0.48 - 0.86
0.69
0.53 - 0.86
0.65
0.49 - 0.82
0.75
0.63 - 0.87
Does Not
Contribute (0)
42.4%
26.5% - 60.0%
47.5%
34.2% - 61.2%
45.7%
32.6% - 59.4%
49.2%
38.7% - 59.8%
50.7%
39.8% - 61.6%
45.8%
38.0% - 53.7%
Contributes
Somewhat (1)
37.1%
22.2% - 55.0%
25.1%
14.4% - 40.0%
41.7%
29.3% - 55.3%
32.3%
23.2% - 42.8%
33.3%
23.8% - 44.5%
33.7%
26.6% - 41.6%
Contributes
Significantly (2)
20.5%
10.0% - 37.7%
27.4%
17.1% - 40.8%
12.6%
6.1% - 24.3%
18.5%
11.4% - 28.6%
15.9%
9.4% - 25.8%
20.6%
14.9% - 27.6%
Operators unable
to obtain or
maintain needed
certification due to
lack of in-person
training
Mean Score
(0-2)
0.52
0.28 - 0.76
0.71
0.51 - 0.92
0.64
0.42 - 0.87
0.68
0.52 - 0.84
0.51
0.37 - 0.64
0.62
0.51 - 0.73
Does Not
Contribute (0)
59.5%
41.5% - 75.3%
45.6%
32.0% - 60.0%
57.0%
42.9% - 70.1%
47.9%
37.4% - 58.6%
53.8%
42.4% - 64.9%
53.1%
45.0% - 61.0%
Contributes
Somewhat (1)
29.1%
15.6% - 47.6%
37.3%
24.3% - 52.3%
21.6%
12.4% - 35.0%
36.1%
26.3% - 47.2%
41.5%
30.9% - 53.1%
31.8%
24.7% - 39.8%
Contributes
Significantly (2)
11.4%
4.3% - 26.8%
17.1%
8.9% - 30.3%
21.4%
12.2% - 34.8%
15.9%
9.6% - 25.3%
4.6%
1.6% - 12.6%
15.1%
10.6% - 21.1%
C-99
Table C.24 Page 2 of 3
-------
Table C.24. Question C.3: What factors contribute to personnel shortages you identified in questions C.l and C.2? (check all that apply)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Factor
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 - 100,000
> 100,000
All
Restrictions on
travel
Mean Score
(0-2)
0.24
0.07 - 0.40
0.39
0.21 - 0.58
0.43
0.26 - 0.60
0.51
0.36 - 0.67
0.51
0.34 - 0.67
0.37
0.29 - 0.46
Does Not
Contribute (0)
80.9%
63.0% - 91.3%
69.3%
54.6% - 80.9%
64.6%
50.4% - 76.6%
59.6%
48.3% - 69.9%
63.1%
51.5% - 73.3%
70.5%
63.3% - 76.8%
Contributes
Somewhat (1)
14.7%
5.5% - 33.5%
22.0%
12.4% - 36.1%
27.9%
17.2% - 42.0%
29.5%
20.4% - 40.7%
23.1%
14.8% - 34.1%
22.0%
16.2% - 29.0%
Contributes
Significantly (2)
4.4%
1.5% - 12.5%
8.7%
3.3% - 21.2%
7.5%
2.8% - 18.4%
10.9%
5.5% - 20.5%
13.8%
7.6% - 23.8%
7.6%
4.9% - 11.5%
Lack of I.T.
infrastructure
(e.g., equipment,
network capacity)
Mean Score
(0-2)
0.14
0.02 - 0.27
0.29
0.11 - 0.46
0.21
0.09 - 0.34
0.44
0.28 - 0.59
0.23
0.12 - 0.34
0.25
0.18 - 0.33
Does Not
Contribute (0)
88.5%
72.9% - 95.6%
80.2%
66.3% - 89.2%
80.7%
67.7% - 89.3%
67.3%
56.1% - 76.8%
78.7%
67.4% - 86.8%
80.4%
74.3% - 85.4%
Contributes
Somewhat (1)
8.6%
2.6% - 25.4%
11.1%
4.9% - 23.3%
17.4%
9.3% - 30.1%
21.8%
14.1% - 32.3%
19.7%
11.9% - 30.8%
13.7%
9.5% - 19.5%
Contributes
Significantly (2)
2.9%
0.7% - 10.6%
8.7%
3.3% - 21.2%
1.9%
0.3% - 12.4%
10.9%
5.4% - 20.9%
1.6%
0.3% - 9.8%
5.9%
3.5% - 9.7%
Other
Mean Score
(0-2)
0.71
-0.10 - 1.51
0.39
-0.35 - 1.13
0.34
-0.33 - 1.02
0.18
-0.06 - 0.42
0.33
-0.04 - 0.71
0.53
0.07 - 0.99
Does Not
Contribute (0)
50.0%
12.1% - 87.9%
80.4%
28.1% - 97.7%
82.8%
31.0% - 98.1%
89.2%
66.0% - 97.2%
75.0%
43.1% - 92.2%
65.4%
35.6% - 86.6%
Contributes
Somewhat (1)
29.2%
4.8% - 77.3%
0.0%
N/A - N/A
0.0%
N/A - N/A
3.6%
0.4% - 25.4%
16.7%
3.9% - 49.8%
16.1%
3.3% - 51.9%
Contributes
Significantly (2)
20.8%
2.0% - 76.8%
19.6%
2.3% - 71.9%
17.2%
1.9% - 69.0%
7.2%
1.5% - 29.1%
8.3%
1.0% - 44.0%
18.5%
4.5% - 52.4%
Observations
36
54
60
193
77
420
N/A: confidence interval could not be calculated.
C-100
Table C.24 Page 3 of 3
-------
Table C.25. Question C.4: What strategies or resources has your organization used to address potential shortages of certified operators, laboratory staff, or
other trained personnel during the COVID-19 pandemic? (select all that apply)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Strategy or Resource
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Used technology to allow some operational
tasks to be performed remotely
16.0%
10.8% - 23.1%
29.4%
22.5% - 37.3%
35.4%
27.2% - 44.5%
45.8%
38.3% - 53.4%
42.0%
24.6% - 61.7%
25.5%
21.8% - 29.5%
Used telework for job functions that could
be performed remotely
23.7%
17.4% - 31.4%
20.4%
14.7% - 27.6%
27.2%
20.0% - 35.8%
51.3%
43.8% - 58.8%
84.4%
74.2% - 91.0%
28.0%
24.0% - 32.3%
Decreased staffing/changed shift work while
maintaining core operations
9.2%
5.4% - 15.1%
27.2%
20.2% - 35.5%
40.5%
32.0% - 49.6%
53.3%
45.7% - 60.7%
48.6%
28.0% - 69.7%
23.1%
19.9% - 26.6%
Delayed non-critical work
23.3%
17.1% - 31.1%
38.3%
30.6% - 46.7%
46.1%
37.3% - 55.1%
56.3%
48.8% - 63.6%
80.8%
69.0% - 88.8%
34.5%
30.3% - 39.0%
Increased use of contractors
9.2%
5.4% - 15.1%
12.5%
8.1% - 18.8%
9.4%
5.2% - 16.3%
9.5%
6.0% - 14.6%
8.4%
4.5% - 15.2%
10.0%
7.5% - 13.2%
Accessed operators from nearby utilities,
via WARN or other mutual aid networks
6.3%
3.3% - 11.6%
10.6%
6.2% - 17.5%
5.5%
2.5% - 11.8%
3.5%
1.4% - 8.7%
1.8%
0.6% - 5.1%
6.7%
4.6% - 9.7%
Utilized backup laboratory services
3.4%
1.4% - 8.1%
4.9%
2.0% - 11.5%
6.4%
3.2% - 12.2%
6.3%
3.3% - 11.5%
8.4%
4.5% - 15.2%
4.5%
2.9% - 6.9%
Other
38.7%
30.9% - 47.1%
23.0%
16.9% - 30.6%
16.5%
10.7% - 24.5%
13.1%
8.9% - 19.0%
35.1%
13.2% - 65.9%
29.3%
24.9% - 34.2%
Observations
149
150
121
339
130
889
C-101
Table C.25 Page 1 of 1
-------
Table C.26. Question C.4.1: Did the strategies you implemented help mitigate staffing shortages?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Strategy or
Resource
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Used technology (e.g.,
live video feeds) to allow
some operational tasks
to be performed
remotely
Strategy Did
Not Help
4.8%
0.7% - 27.2%
9.6%
3.7% - 22.8%
2.3%
0.3% - 14.1%
2.6%
0.8% - 7.9%
0.0%
N/A - N/A
5.0%
2.2% - 10.7%
Strategy
Helped
69.6%
47.9% - 85.0%
78.5%
63.6% - 88.3%
88.7%
75.7% - 95.2%
83.9%
73.4% - 90.7%
94.3%
87.2% - 97.6%
78.9%
70.3% - 85.5%
Not Sure
25.7%
11.7% - 47.3%
12.0%
5.1% - 25.6%
9.0%
3.4% - 21.6%
13.6%
7.3% - 24.0%
5.7%
2.4% - 12.8%
16.2%
10.3% - 24.4%
Used telework for job
functions that could be
performed remotely
Strategy Did
Not Help
0.0%
N/A - N/A
7.4%
1.9% - 25.3%
6.4%
1.6% - 22.1%
4.9%
1.9% - 12.1%
1.5%
0.4% - 5.3%
3.3%
1.6% - 6.5%
Strategy
Helped
92.6%
74.7% - 98.1%
73.9%
54.7% - 86.9%
87.2%
70.6% - 95.1%
78.3%
68.1% - 85.9%
91.3%
82.8% - 95.8%
85.2%
78.5% - 90.1%
Not Sure
7.4%
1.9% - 25.3%
18.6%
8.0% - 37.5%
6.4%
1.6% - 22.1%
16.8%
10.1% - 26.5%
7.3%
3.4% - 14.9%
11.5%
7.1% - 18.0%
Decreased staffing/
changed shift work
while maintaining core
operations
Strategy Did
Not Help
0.0%
N/A - N/A
2.6%
0.4% - 16.2%
7.9%
3.0% - 19.0%
6.6%
2.8% - 14.8%
0.8%
0.1% - 4.7%
4.1%
2.2% - 7.6%
Strategy
Helped
92.3%
61.1% - 98.9%
78.1%
59.5% - 89.6%
78.4%
65.1% - 87.6%
80.5%
71.4% - 87.2%
93.6%
85.9% - 97.3%
82.7%
75.9% - 87.9%
Not Sure
7.7%
1.1% - 38.9%
19.3%
8.5% - 38.1%
13.8%
6.7% - 26.1%
12.9%
7.8% - 20.6%
5.6%
2.3% - 12.7%
13.2%
8.6% - 19.8%
Delayed non-critical
work
Strategy Did
Not Help
4.6%
1.0% - 18.4%
3.7%
0.9% - 13.5%
0.0%
N/A - N/A
4.9%
1.9% - 12.2%
0.7%
0.1% - 4.4%
3.6%
1.6% - 7.8%
Strategy
Helped
70.0%
52.5% - 83.1%
76.2%
63.2% - 85.6%
86.2%
74.8% - 92.9%
79.8%
70.2% - 86.9%
89.6%
79.9% - 94.9%
76.8%
69.5% - 82.8%
Not Sure
25.5%
13.4% - 42.9%
20.2%
11.5% - 32.9%
13.8%
7.1% - 25.2%
15.3%
9.2% - 24.3%
9.7%
4.7% - 18.9%
19.6%
14.1% - 26.7%
C-102
Table C.26 Page 1 of 2
-------
Table C.26. Question C.4.1: Did the strategies you implemented help mitigate staffing shortages?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Strategy or
Resource
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Increased use of
contractors
Strategy Did
Not Help
16.6%
4.2% - 47.4%
0.0%
N/A - N/A
0.0%
N/A - N/A
7.2%
1.0% - 36.5%
7.1%
1.3% - 31.3%
9.0%
2.7% - 26.2%
Strategy
Helped
83.4%
52.6% - 95.8%
82.6%
58.0% - 94.2%
83.0%
51.6% - 95.7%
83.9%
57.8% - 95.2%
92.9%
68.7% - 98.7%
83.3%
68.4% - 92.0%
Not Sure
0.0%
N/A - N/A
17.4%
5.8% - 42.0%
17.0%
4.3% - 48.4%
8.9%
1.8% - 34.0%
0.0%
N/A - N/A
7.7%
3.4% - 16.5%
Accessed operators
from nearby utilities,
including via WARN or
other mutual aid
networks
Strategy Did
Not Help
12.2%
1.7% - 52.7%
6.7%
0.9% - 35.4%
28.9%
7.0% - 68.8%
2.3%
0.3% - 14.4%
66.7%
19.6% - 94.2%
11.3%
3.7% - 30.1%
Strategy
Helped
87.8%
47.3% - 98.3%
80.0%
52.3% - 93.6%
40.5%
10.9% - 79.0%
76.0%
31.1% - 95.7%
0.0%
N/A - N/A
79.5%
62.1% - 90.2%
Not Sure
0.0%
N/A - N/A
13.3%
3.3% - 41.0%
30.6%
7.9% - 69.6%
21.7%
3.4% - 68.6%
33.3%
5.8% - 80.4%
9.1%
3.7% - 20.7%
Utilized backup
laboratory services
Strategy Did
Not Help
0.0%
N/A - N/A
0.0%
N/A - N/A
12.5%
1.8% - 53.2%
32.9%
9.9% - 68.7%
0.0%
N/A - N/A
7.9%
2.5% - 22.1%
Strategy
Helped
100.0%
N/A - N/A
71.6%
29.7% - 93.7%
62.5%
28.8% - 87.3%
64.5%
30.3% - 88.4%
85.7%
61.8% - 95.7%
80.3%
62.8% - 90.7%
Not Sure
0.0%
N/A - N/A
28.4%
6.3% - 70.3%
25.0%
6.4% - 61.9%
2.6%
0.7% - 9.4%
14.3%
4.3% - 38.2%
11.9%
4.5% - 27.8%
Other
Strategy Did
Not Help
20.1%
10.3% - 35.5%
25.5%
12.6% - 45.0%
0.0%
N/A - N/A
17.9%
4.7% - 49.1%
15.4%
4.6% - 40.5%
19.5%
11.9% - 30.2%
Strategy
Helped
53.6%
37.8% - 68.7%
48.9%
30.9% - 67.2%
84.0%
60.3% - 94.8%
68.8%
40.9% - 87.5%
46.2%
24.8% - 69.0%
55.8%
44.1% - 66.8%
Not Sure
26.2%
14.6% - 42.6%
25.5%
12.6% - 45.0%
16.0%
5.2% - 39.7%
13.3%
3.4% - 39.7%
38.4%
19.0% - 62.4%
24.8%
16.0% - 36.3%
Observations
40
58
58
197
101
442
N/A: confidence interval could not be calculated.
C-103
Table C.26 Page 2 of 2
-------
Table C.27. Question C.5: What is the greatest concern your organization has associated with maintaining staffing during the pandemic? (select one)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Concern
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Availability of testing for illness
5.6%
2.9% - 10.5%
9.3%
5.7% - 14.7%
5.0%
2.0% - 11.6%
11.7%
7.6% - 17.5%
8.4%
4.6% - 14.9%
7.1%
5.1% - 9.8%
Availability of PPE
12.5%
8.2% - 18.4%
11.6%
7.6% - 17.3%
10.5%
6.2% - 17.3%
8.9%
5.7% - 13.4%
11.2%
6.4% - 19.0%
11.6%
8.9% - 14.9%
Ability to house personnel on site
1.3%
0.3% - 5.1%
1.3%
0.4% - 4.2%
3.8%
1.6% - 8.7%
5.8%
3.2% - 10.5%
0.6%
0.1% - 3.1%
2.1%
1.2% - 3.7%
Cross-training personnel
7.3%
4.2% - 12.3%
12.7%
8.4% - 18.8%
9.9%
5.9% - 16.2%
8.8%
5.5% - 13.9%
4.5%
2.2% - 9.1%
8.9%
6.7% - 11.7%
Protecting high-risk employees
20.7%
15.1% - 27.7%
19.2%
13.5% - 26.6%
35.2%
27.3% - 43.9%
27.6%
21.5% - 34.6%
28.3%
16.3% - 44.5%
22.8%
19.2% - 26.9%
Adhering to changing local and state
28.6%
22.1% - 36.1%
26.4%
20.0% - 34.0%
26.9%
19.8% - 35.3%
29.5%
23.1% - 36.9%
38.0%
16.7% - 65.1%
28.2%
24.1% - 32.6%
Other
24.1%
18.1% - 31.4%
19.4%
14.1% - 26.3%
8.8%
4.8% - 15.7%
7.7%
4.5% - 13.0%
9.0%
5.0% - 15.7%
19.2%
15.6% - 23.4%
Observations
172
168
128
344
134
946
C-104
Table C.27 Page 1 of 1
-------
Table C.28. Question Dl.1.2: Please indicate the state of your organization's operating budget from January 2020 to the present
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Parameter
Average Operating Budget by Population Served (Dollars)
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Budgeted
Revenue
$68,103
$41,018 - $95,188
$630,830
$190,451 - $1,071,209
$1,436,061
$1,113,746 - $1,758,375
$7,031,089
$5,435,882 - $8,626,295
$109,527,760
$63,700,911 - $155,354,609
$2,307,971
$1,730,675 - $2,885,267
Actual
Revenue
$61,200
$35,626 - $86,774
$608,754
$149,612 - $1,067,896
$1,347,854
$1,054,250 - $1,641,458
$7,003,474
$5,301,296 - $8,705,652
$108,107,296
$62,856,038 - $153,358,554
$2,272,407
$1,695,701 - $2,849,112
Budgeted
Expenses
$59,793
$38,702 - $80,884
$494,347
$239,201 - $749,493
$1,315,048
$1,011,624 - $1,618,472
$5,833,323
$4,616,406 - $7,050,240
$89,306,568
$50,723,294 - $127,889,842
$1,902,654
$1,425,926 - $2,379,382
Actual
Expenses
$55,934
$35,064 - $76,805
$445,083
$205,983 - $684,183
$1,168,325
$911,733 - $1,424,917
$5,136,262
$3,991,856 - $6,280,667
$83,014,320
$46,853,178 - $119,175,462
$1,728,499
$1,283,817 - $2,173,182
Observations
35
65
46
140
63
349
C-105
Table C.28 Page 1 of 1
-------
Table C.29. Average Budgeted and Actual Net Revenue (Calculated)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Parameter
Average Net Revenue by Population Served (Dollars)
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Budgeted Net
Revenue
$8,310
-$4,489 - $21,108
$136,483
-$57,335 - $330,301
$121,012
$46,533 - $195,492
$1,197,766
$342,607 - $2,052,924
$20,221,198
$9,338,082 - $31,104,314
$405,317
$241,502 - $569,132
Actual Net
Revenue
$5,266
-$4,313 - $14,844
$163,671
-$61,080 - $388,422
$179,529
$71,574 - $287,484
$1,867,212
$878,607 - $2,855,818
$25,092,972
$13,692,405 - $36,493,539
$543,907
$360,616 - $727,199
Observations
35
65
46
140
63
349
C-106
Table C.29 Page 1 of 1
-------
Table C.30. Percentage of Utilities with a Deficit/Loss, and Total Deficit/Loss at Those Utilities (Calculated)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Utility Deficits by Population Served (Dollars in Millions)
Parameter
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Percentage of Utilities
28%
25%
15%
16%
11%
25%
with Deficit/Loss
15% - 46%
15% - 37%
7% - 29%
9% - 27%
6% - 21%
17% - 35%
Total Deficit/Loss
$156.2
$216.3
$134.2
$603.2
$392.0
$1,502.0
(Utilities with Deficit/Loss)
$58.1 -$254.3
$61.2 -$371.4
$5.6 -$262.8
$245.3 -$961.1
$29.0 -$755.1
$981.4 - $2,022.5
Observations
35
65
46
140
63
349
C-107
Table C.30 Page 1 of 1
-------
Table C.31. Average Difference between Actual and Budgeted Net Revenue, Percentage of Utilities with a Shortfall, and Total Shortfall at Those Utilities (Calculated)
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Parameter
Difference between Actual and Budgeted Net Revenue by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Average Difference in Net
Revenue (Actual Minus
Budgeted Net Revenue)
-$3,044
-$12,001 - $5,913
$27,188
-$16,888 - $71,264
$58,516
-$21,720 - $138,752
$669,447
$372,583 - $966,310
$4,871,775
$683,671 - $9,059,879
$138,590
$77,386 - $199,795
Percentage of Utilities with
Shortfall
27%
14% - 46%
36%
24% - 49%
35%
22%- 50%
28%
19% - 40%
27%
18%- 39%
30%
22%- 40%
Total Shortfall in Utilities with
Shortfall (Millions of Dollars)
$200.3
$16.7 -$383.9
$400.6
$200.9 - $600.4
$190.1
$75.3 - $304.9
$793.3
$398.7 - $1,187.9
$864.9
$98.4 - $1,631.4
$2,449.3
$1,564.7 - $3,333.8
Observations
35
65
46
140
63
349
C-108
Table C.31 Page 1 of 1
-------
Table C.32. Question D.1.2: Your answers indicate that actual operating revenue was lower than budgeted during the January to present
period. What COVID-19-related factors contributed to this?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Percentage Reporting by Population Served
Factor
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Nonpayment
Mean Score
0.82
0.60
0.54
0.82
0.91
0.72
of bills
(Oto 2)
0.38 - 1.27
0.32 - 0.88
0.28 - 0.79
0.61 - 1.03
0.67 - 1.16
0.52 - 0.92
Not a Contributor
49.4%
52.8%
52.4%
30.1%
32.3%
47.2%
(0)
26.3% - 72.7%
34.8% - 70.1%
33.1% - 71.1%
17.5% - 46.6%
19.1% - 49.2%
35.9% - 58.7%
Contributor (1)
19.0%
27.4%
35.9%
49.9%
44.1%
29.7%
6.0% - 46.2%
14.4% - 45.8%
19.2% - 56.9%
34.0% - 65.9%
28.9% - 60.6%
20.9% - 40.2%
Significant
31.6%
14.8%
7.9%
13.4%
23.5%
20.0%
Contributor (2)
13.5% - 57.9%
6.1% - 31.8%
2.1% - 25.7%
6.0% - 27.4%
12.4% - 40.2%
11.9% - 31.7%
Do Not Know
0.0%
5.0%
3.7%
6.6%
0.0%
3.1%
N/A - N/A
1.1% - 19.2%
0.5% - 22.7%
1.8% - 21.7%
N/A - N/A
1.3% - 7.4%
Decreased use
Mean Score
0.20
0.55
0.40
0.67
0.84
0.43
(Oto 2)
-0.09 - 0.49
0.28 - 0.82
0.15 - 0.65
0.41 - 0.92
0.60 - 1.09
0.28 - 0.57
Not a Contributor
81.0%
58.0%
65.9%
45.7%
32.3%
65.0%
(0)
53.8% - 94.0%
39.7% - 74.4%
45.8% - 81.5%
30.2% - 62.2%
19.1% - 49.2%
54.7% - 74.1%
Contributor (1)
6.3%
24.2%
22.5%
29.5%
44.1%
18.6%
0.8% - 35.5%
12.2% - 42.4%
10.3% - 42.3%
17.3% - 45.6%
28.8% - 60.6%
12.4% - 27.0%
Significant
6.3%
14.6%
7.9%
15.4%
17.7%
10.8%
Contributor (2)
0.8% - 35.5%
5.9% - 31.6%
2.1% - 25.7%
7.0% - 30.7%
8.3% - 33.8%
5.9% - 19.0%
Do Not Know
6.3%
3.2%
3.7%
9.3%
5.9%
5.5%
0.8% - 35.5%
0.4% - 20.2%
0.5% - 22.7%
3.0% - 25.3%
1.5% - 20.3%
2.1% - 14.1%
C-109
Table C.32 Page 1 of 2
-------
Table C.32. Question D.1.2: Your answers indicate that actual operating revenue was lower than budgeted during the January to present
period. What COVID-19-related factors contributed to this?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Percentage Reporting by Population Served
Factor
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Reduction in
Mean Score
0.13
0.00
0.26
0.29
0.12
0.13
rates/fees
(Oto 2)
-0.12 - 0.38
0.00 - 0.01
-0.02 - 0.53
0.09 - 0.50
-0.01 - 0.25
0.02 - 0.24
Not a Contributor
93.7%
99.8%
78.6%
71.4%
91.2%
89.5%
(0)
64.5% - 99.2%
98.6% - 100.0%
55.8% - 91.4%
54.7% - 83.8%
76.4% - 97.1%
81.7% - 94.2%
Contributor (1)
0.0%
0.0%
10.5%
11.2%
5.9%
3.5%
N/A - N/A
N/A - N/A
2.5% - 34.5%
4.3% - 26.0%
1.5% - 20.3%
1.6% - 7.6%
Significant
6.3%
0.2%
7.2%
7.7%
3.0%
4.8%
Contributor (2)
0.8% - 35.5%
0.0% - 1.4%
1.2% - 33.6%
2.5% - 21.7%
0.4% - 17.2%
1.6% - 13.6%
Do Not Know
0.0%
0.0%
3.7%
9.7%
0.0%
2.2%
N/A - N/A
N/A - N/A
0.5% - 22.7%
3.3% - 25.4%
N/A - N/A
0.9% - 5.4%
Observations
17
32
26
71
34
180
N/A: confidence interval could not be calculated.
C-110
Table C.32 Page 2 of 2
-------
Table C.33. Question D.1.3: Your answers indicate that actual operating expenses were higher than budgeted during the January to present
period. What COVID-19-related factors contributed?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Percentage Reporting by Population Served
Factor
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Personnel Costs
Mean Score
0.36
0.33
0.58
0.34
0.36
0.37
(Oto 2)
-0.04 - 0.77
0.05 - 0.60
0.21 - 0.95
0.11 - 0.58
0.07 - 0.65
0.17 - 0.58
Not a Contributor
72.7%
75.7%
46.6%
68.4%
58.3%
69.8%
(0)
39.5% - 91.6%
51.8% - 90.1%
22.4% - 72.6%
42.9% - 86.2%
30.2% - 81.9%
53.8% - 82.2%
Contributor (1)
18.2%
16.0%
38.1%
28.9%
33.4%
21.4%
4.2% - 53.0%
5.0% - 40.5%
16.4% - 65.9%
11.8% - 55.2%
12.9% - 62.9%
11.3% - 36.6%
Significant
9.1%
8.3%
7.6%
2.7%
0.0%
7.8%
Contributor (2)
1.1% - 46.9%
1.9% - 30.2%
1.0% - 40.1%
0.8% - 8.4%
N/A - N/A
2.4% - 22.7%
Do Not Know
0.0%
0.0%
7.6%
0.0%
8.3%
1.0%
N/A - N/A
N/A - N/A
1.0% - 40.1%
N/A - N/A
1.1% - 42.6%
0.2% - 5.8%
Consumables
Mean Score
0.45
0.54
0.93
0.58
0.58
0.56
(Oto 2)
0.04 - 0.87
0.22 - 0.87
0.47 - 1.39
0.25 - 0.91
0.30 - 0.87
0.34 - 0.77
Not a Contributor
63.6%
59.2%
38.1%
50.6%
41.6%
57.4%
(0)
32.2% - 86.6%
36.6% - 78.4%
16.4% - 65.9%
27.1% - 73.9%
18.1% - 69.8%
41.6% - 71.9%
Contributor (1)
27.3%
27.2%
30.5%
40.9%
58.4%
29.7%
8.4% - 60.5%
12.0% - 50.7%
11.6% - 59.4%
20.1% - 65.7%
30.2% - 81.9%
17.4% - 45.7%
Significant
9.1%
13.6%
31.4%
8.4%
0.0%
12.9%
Contributor (2)
1.1% - 46.9%
4.1% - 36.8%
12.3% - 60.0%
1.4% - 37.8%
N/A - N/A
5.8% - 26.4%
Do Not Know
0.0%
0.0%
0.0%
0.0%
0.0%
0.0%
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
N/A - N/A
C-111
Table C.33 Page 1 of 2
-------
Table C.33. Question D.1.3: Your answers indicate that actual operating expenses were higher than budgeted during the January to present
period. What COVID-19-related factors contributed?
Community Water Systems
January to the Present
Estimates and 95 Percent Confidence Intervals
Percentage Reporting by Population Served
Factor
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Utilities Costs
Mean Score
0.55
0.29
0.38
0.20
0.25
0.41
(Oto 2)
0.13 - 0.96
0.02 - 0.57
0.09 - 0.67
0.00 - 0.40
-0.08 - 0.58
0.20 - 0.62
Not a Contributor
54.5%
75.1%
53.4%
80.4%
83.3%
64.2%
(0)
25.4% - 80.9%
52.6% - 89.2%
27.4% - 77.6%
54.0% - 93.5%
52.1% - 95.8%
47.7% - 77.9%
Contributor (1)
36.4%
11.2%
30.5%
18.7%
8.3%
25.5%
13.4% - 67.8%
3.4% - 31.5%
11.6% - 59.4%
5.9% - 45.6%
1.1% - 42.6%
13.8% - 42.3%
Significant
9.1%
8.3%
0.9%
0.9%
8.4%
6.9%
Contributor (2)
1.1% - 46.9%
1.9% - 30.2%
0.1% - 6.3%
0.1% - 6.3%
1.2% - 40.2%
1.8% - 22.6%
Do Not Know
0.0%
5.3%
15.2%
0.0%
0.0%
3.4%
N/A - N/A
0.7% - 31.4%
3.7% - 45.7%
N/A - N/A
N/A - N/A
1.0% - 10.8%
PPE
Mean Score
0.18
0.25
0.43
0.43
0.67
0.27
(Oto 2)
-0.06 - 0.42
0.04 - 0.45
0.15 - 0.72
0.18 - 0.68
0.39 - 0.94
0.13 - 0.40
Not a Contributor
81.8%
78.1%
53.4%
56.9%
33.3%
73.7%
(0)
47.0% - 95.8%
55.0% - 91.2%
27.4% - 77.6%
32.0% - 78.8%
12.7% - 63.1%
59.1% - 84.5%
Contributor (1)
18.2%
18.9%
38.1%
43.1%
66.7%
24.4%
4.2% - 53.0%
6.8% - 42.7%
16.4% - 65.9%
21.2% - 68.0%
36.9% - 87.3%
13.9% - 39.3%
Significant
0.0%
3.0%
0.9%
0.0%
0.0%
1.0%
Contributor (2)
N/A - N/A
0.4% - 18.2%
0.1% - 6.3%
N/A - N/A
N/A - N/A
0.2% - 5.8%
Do Not Know
0.0%
0.0%
7.6%
0.0%
0.0%
0.9%
N/A - N/A
N/A - N/A
1.0% - 40.1%
N/A - N/A
N/A - N/A
0.1% - 6.3%
Observations
11
21
14
30
12
88
N/A: confidence interval could not be calculated.
C-112
Table C.33 Page 2 of 2
-------
Table C.34. Question D.2.1: Do you expect your financial situation for the remainder of the year to improve, to worsen, or to stay about the
same, compared with the January to present timeframe?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Value
Type
Response
0
perating Budget by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Operating
Revenue
Mean Score (0 to 2)
1.01
0.96 - 1.07
1.03
0.96 - 1.09
1.02
0.94 - 1.10
0.98
0.90 - 1.07
0.97
0.91 - 1.04
1.01
0.98 - 1.05
Improve (0)
4.5%
2.3% - 8.7%
6.3%
3.6% - 10.8%
8.7%
5.0% - 14.6%
13.7%
9.4% - 19.7%
10.0%
5.5% - 17.6%
6.3%
4.6% - 8.6%
Stay About the Same
(1)
67.3%
60.3% - 73.6%
74.3%
67.5% - 80.1%
71.8%
63.6% - 78.8%
65.5%
57.9% - 72.3%
73.5%
58.9% - 84.3%
69.2%
64.9% - 73.2%
Worsen (2)
5.6%
3.2% - 9.7%
8.5%
5.3% - 13.5%
10.9%
6.8% - 17.3%
12.3%
7.8% - 18.8%
7.6%
4.0% - 14.1%
7.5%
5.6% - 9.9%
Do Not Know
22.6%
17.2% - 29.1%
10.9%
7.2% - 16.2%
8.5%
4.8% - 14.9%
8.5%
5.4% - 13.2%
8.8%
4.8% - 15.8%
17.0%
13.7% - 20.9%
Operating
Expenses
Mean Score (0 to 2)
1.00
0.96 - 1.04
1.02
0.96 - 1.07
1.02
0.95 - 1.09
1.05
0.99 - 1.11
0.98
0.93 - 1.03
1.01
0.98 - 1.04
Improve (0)
2.8%
1.2% - 6.5%
4.8%
2.5% - 9.1%
5.6%
2.7% - 11.5%
4.4%
2.2% - 8.6%
6.5%
3.3% - 12.3%
3.7%
2.4% - 5.7%
Stay About the Same
(1)
71.1%
64.3% - 77.1%
77.5%
70.8% - 82.9%
79.2%
71.3% - 85.4%
78.8%
72.0% - 84.3%
81.2%
69.6% - 89.0%
74.2%
70.1% - 78.0%
Worsen (2)
2.9%
1.4% - 6.0%
6.2%
3.5% - 10.8%
7.3%
4.0% - 12.9%
9.0%
5.3% - 15.0%
4.7%
2.2% - 9.6%
4.7%
3.4% - 6.6%
Do Not Know
23.2%
17.7% - 29.7%
11.5%
7.7% - 16.8%
7.8%
4.2% - 14.0%
7.7%
4.8% - 12.2%
7.6%
4.0% - 14.1%
17.3%
14.0% - 21.2%
Observations
202
186
132
328
126
974
C-113
Table C.34 Page 1 of 1
-------
Table C.35. Question D.2.2: To what COVID-19-related factors do you attribute the worsening outlook for operating revenue in the remainder of 2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Factor
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Nonpayment
of bills
Mean Score (0 to 2)
1.53
1.18 - 1.88
1.29
0.92 - 1.66
1.33
1.02 - 1.64
1.32
0.99 - 1.64
1.54
1.18 - 1.89
1.40
1.22 - 1.59
Not a Contributor (0)
4.0%
0.6% - 23.6%
13.2%
3.2% - 41.3%
6.6%
0.9% - 36.1%
12.1%
3.2% - 36.7%
7.7%
1.0% - 40.5%
8.1%
3.7% - 17.1%
Contributor (1)
34.0%
12.0% - 66.1%
39.7%
18.7% - 65.3%
53.7%
29.2% - 76.5%
44.3%
22.6% - 68.4%
30.8%
11.7% - 59.9%
39.9%
26.0% - 55.6%
Significant Contributor
(2)
52.0%
23.7% - 79.1%
40.4%
19.5% - 65.5%
39.7%
18.7% - 65.3%
43.6%
22.1% - 67.9%
61.5%
33.6% - 83.5%
46.0%
31.3% - 61.6%
Do Not Know
10.0%
1.2% - 50.1%
6.6%
0.9% - 36.4%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
5.9%
1.2% - 23.9%
Decreased use
Mean Score (0 to 2)
0.37
0.03 - 0.71
0.42
0.01 - 0.84
0.60
0.24 - 0.97
0.65
0.24 - 1.05
0.69
0.35 - 1.03
0.48
0.28 - 0.67
Not a Contributor (0)
58.0%
28.4% - 82.7%
63.2%
37.4% - 83.2%
52.9%
28.6% - 75.9%
61.0%
37.2% - 80.5%
38.5%
16.5% - 66.4%
58.8%
43.2% - 72.8%
Contributor (1)
24.0%
6.8% - 57.9%
10.3%
2.3% - 35.6%
33.9%
14.8% - 60.2%
13.5%
4.0% - 37.0%
53.8%
27.5% - 78.2%
20.6%
10.7% - 36.0%
Significant Contributor
(2)
4.0%
0.6% - 23.6%
13.2%
3.2% - 41.3%
13.2%
3.2% - 41.1%
25.6%
10.6% - 50.0%
7.7%
1.0% - 40.5%
11.3%
6.0% - 20.2%
Do Not Know
14.0%
2.8% - 48.3%
13.2%
3.2% - 41.3%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
9.3%
3.0% - 25.0%
C-114
Table C.35 Page 1 of 2
-------
Table C.35. Question D.2.2: To what COVID-19-related factors do you attribute the worsening outlook for operating revenue in the remainder of 2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Factor
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Reduction in
rates/fees
Mean Score (0 to 2)
0.40
0.06 - 0.73
0.14
-0.05 - 0.33
0.07
-0.07 - 0.21
0.87
0.39 - 1.36
0.31
-0.03 - 0.65
0.37
0.19 - 0.56
Not a Contributor (0)
52.0%
23.7% - 79.1%
72.8%
47.0% - 89.0%
86.8%
58.9% - 96.8%
52.0%
28.6% - 74.6%
76.9%
46.9% - 92.6%
62.7%
46.7% - 76.3%
Contributor (1)
34.0%
12.0% - 66.1%
3.7%
0.5% - 22.0%
6.6%
0.9% - 36.1%
7.8%
1.7% - 29.3%
15.4%
3.7% - 46.2%
17.7%
8.1% - 34.4%
Significant Contributor
(2)
0.0%
N/A - N/A
3.7%
0.5% - 22.0%
0.0%
N/A - N/A
39.5%
18.8% - 64.8%
7.7%
1.0% - 40.5%
7.6%
3.7% - 14.9%
Do Not Know
14.0%
2.8% - 48.3%
19.9%
6.3% - 47.6%
6.6%
0.9% - 36.1%
0.7%
0.1% - 4.9%
0.0%
N/A - N/A
12.0%
4.8% - 27.0%
Observations
13
16
16
30
13
88
N/A: confidence interval could not be calculated.
C-115
Table C.35 Page 2 of 2
-------
Table C.36. Question D.2.3: To what COVID-19-related factors do you attribute the worsening outlook for operating expenses in the remainder of
2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Factor
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Personnel
Costs
Mean Score (0 to 2)
0.58
0.23 - 0.93
0.90
0.36 - 1.44
1.00
0.51 - 1.49
1.22
0.80 - 1.63
1.13
0.68 - 1.57
0.89
0.66 - 1.11
Not a Contributor
(0)
56.7%
34.1% - 76.7%
36.4%
13.7% - 67.3%
29.6%
9.5% - 62.9%
16.5%
4.2% - 46.8%
12.5%
1.5% - 57.2%
37.0%
25.4% - 50.3%
Contributor (1)
28.5%
10.8% - 56.9%
27.3%
8.6% - 59.9%
40.7%
15.9% - 71.4%
45.3%
21.1% - 72.0%
62.5%
26.6% - 88.5%
34.1%
21.9% - 48.8%
Significant
Contributor (2)
14.8%
3.5% - 45.2%
27.3%
8.6% - 59.9%
29.6%
9.5% - 62.9%
38.2%
15.5% - 67.6%
25.0%
5.7% - 64.7%
26.1%
15.2% - 41.0%
Do Not Know
0.0%
N/A - N/A
9.1%
1.2% - 46.0%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
2.9%
0.4% - 18.5%
Consumables
Mean Score (0 to 2)
1.01
0.40 - 1.62
1.40
0.88 - 1.92
1.30
1.01 - 1.59
1.26
0.83 - 1.69
1.50
1.13 - 1.87
1.23
0.97 - 1.49
Not a Contributor
(0)
33.1%
4.9% - 82.7%
18.2%
4.3% - 52.3%
0.0%
N/A - N/A
16.5%
4.2% - 46.8%
0.0%
N/A - N/A
19.1%
7.1% - 42.2%
Contributor (1)
33.1%
4.9% - 82.7%
18.2%
4.3% - 52.3%
70.4%
37.1% - 90.5%
35.1%
13.9% - 64.4%
50.0%
18.6% - 81.4%
35.1%
19.0% - 55.4%
Significant
Contributor (2)
33.8%
14.7% - 60.2%
54.5%
25.8% - 80.5%
29.6%
9.5% - 62.9%
40.7%
17.9% - 68.4%
50.0%
18.6% - 81.4%
41.3%
28.2% - 55.8%
Do Not Know
0.0%
N/A - N/A
9.1%
1.2% - 46.0%
0.0%
N/A - N/A
7.8%
1.0% - 41.1%
0.0%
N/A - N/A
4.5%
1.0% - 17.7%
C-116
Table C.36 Page 1 of 2
-------
Table C.36. Question D.2.3: To what COVID-19-related factors do you attribute the worsening outlook for operating expenses in the remainder of
2020?
Community Water Systems
Present to December
Estimates and 95 Percent Confidence Intervals
Factor
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Utilities
Costs
Mean Score (0 to 2)
1.15
0.15 - 2.14
1.00
0.44 - 1.56
1.11
0.62 - 1.60
0.57
0.11 - 1.02
0.75
0.14 - 1.36
0.97
0.58 - 1.37
Not a Contributor
(0)
33.1%
4.9% - 82.7%
27.3%
8.6% - 59.9%
19.8%
4.7% - 55.0%
56.5%
29.4% - 80.2%
50.0%
18.6% - 81.4%
34.2%
18.1% - 55.0%
Contributor (1)
19.0%
5.1% - 50.6%
27.3%
8.6% - 59.9%
40.7%
15.9% - 71.4%
19.2%
5.9% - 47.7%
25.0%
5.7% - 64.7%
25.3%
14.6% - 40.1%
Significant
Contributor (2)
47.9%
10.4% - 88.0%
27.3%
8.6% - 59.9%
29.6%
9.5% - 62.9%
16.5%
4.2% - 46.8%
25.0%
5.7% - 64.7%
31.6%
16.0% - 52.8%
Do Not Know
0.0%
N/A - N/A
18.2%
4.3% - 52.3%
9.9%
1.3% - 48.2%
7.8%
1.0% - 41.1%
0.0%
N/A - N/A
8.9%
3.2% - 22.7%
PPE
Mean Score (0 to 2)
0.82
0.19 - 1.44
0.40
0.08 - 0.72
1.10
0.65 - 1.54
0.75
0.35 - 1.15
1.38
0.86 - 1.89
0.73
0.48 - 0.99
Not a Contributor
(0)
42.6%
8.3% - 86.0%
54.5%
25.8% - 80.5%
19.8%
4.7% - 55.0%
42.6%
19.2% - 69.8%
12.5%
1.5% - 57.2%
42.2%
24.4% - 62.3%
Contributor (1)
33.1%
4.9% - 82.7%
36.4%
13.7% - 67.3%
50.6%
22.3% - 78.5%
40.1%
16.9% - 68.7%
37.5%
11.5% - 73.4%
38.5%
21.4% - 58.9%
Significant
Contributor (2)
24.3%
8.2% - 53.4%
0.0%
N/A - N/A
29.6%
9.5% - 62.9%
17.4%
4.8% - 47.0%
50.0%
18.6% - 81.4%
16.5%
8.5% - 29.4%
Do Not Know
0.0%
N/A - N/A
9.1%
1.2% - 46.0%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
2.9%
0.4% - 18.5%
Observations
8
11
11
20
8
58
N/A: confidence interval could not be calculated.
C-117
Table C.36 Page 2 of 2
-------
Table C.37. Question D.3.1: If your organization has experienced or anticipates a decrease in cash flow due to COVID-19, what
mitigating actions are you taking or planning? (select all that apply)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Drawing down days cash
5.6%
5.1%
8.3%
9.1%
8.1%
6.2%
on hand
3.0% - 10.4%
2.7% - 9.6%
4.5% - 14.5%
5.5% - 14.7%
4.2% - 15.1%
4.3% - 8.8%
Drawing on reserve funds
17.8%
24.0%
32.7%
40.4%
48.2%
23.5%
12.7% - 24.4%
17.9% - 31.3%
24.8% - 41.6%
32.9% - 48.3%
25.6% - 71.5%
19.9% - 27.5%
Delaying maintenance
11.4%
15.2%
31.8%
25.7%
40.1%
16.2%
7.4% - 17.1%
10.5% - 21.4%
24.0% - 40.7%
19.3% - 33.3%
17.2% - 68.3%
13.3% - 19.6%
Reducing staff hours
4.0%
5.7%
4.1%
5.4%
5.6%
4.6%
1.9% - 8.1%
3.1% - 10.4%
1.7% - 9.4%
2.8% - 10.2%
2.7% - 11.3%
3.0% - 6.8%
Reducing staff pay and/or
1.9%
0.0%
1.6%
4.9%
1.9%
1.8%
benefits
0.6% - 5.8%
N/A - N/A
0.4% - 6.2%
2.2% - 10.4%
0.6% - 5.4%
0.9% - 3.6%
Laying off staff
1.3%
2.2%
3.3%
3.7%
1.9%
2.0%
0.3% - 5.0%
0.8% - 5.9%
1.2% - 8.3%
1.7% - 7.9%
0.6% - 5.4%
1.1% - 3.6%
Incurring additional debt
5.1%
7.9%
4.9%
3.9%
3.1%
5.6%
2.7% - 9.7%
4.3% - 13.9%
2.2% - 10.4%
1.8% - 8.0%
1.3% - 7.4%
3.8% - 8.2%
Refinancing debt and/or
1.3%
0.6%
4.1%
3.0%
6.2%
1.7%
deferring debt payments
0.3% - 5.0%
0.1% - 4.3%
1.7% - 9.4%
1.3% - 6.8%
3.0% - 12.3%
0.9% - 3.2%
Delaying/canceling capital
13.8%
18.9%
37.5%
36.5%
27.3%
19.9%
improvement projects
9.4% - 19.9%
13.6% - 25.6%
29.2% - 46.6%
29.3% - 44.5%
15.7% - 43.2%
16.7% - 23.5%
Adjusting rates higher than
3.7%
8.5%
7.4%
5.4%
3.1%
5.3%
originally planned
1.7% - 7.9%
5.1% - 13.8%
4.0% - 13.5%
2.8% - 10.2%
1.3% - 7.4%
3.7% - 7.6%
Not applicable (no
62.1%
52.0%
40.6%
32.4%
26.4%
54.0%
decrease in cash flow)
54.4% - 69.1%
44.2% - 59.7%
31.9% - 50.0%
25.6% - 40.2%
14.1% - 43.8%
49.3% - 58.6%
Observations
176
169
118
302
117
882
N/A: confidence interval cou
d not be calculated.
C-118
Table C.37 Page 1 fo 1
-------
Table C.38. Question D.3.2: What type of impact do you think these actions are making or will make in mitigating the decrease in your
organization's cash flow?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Action
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Drawing down
days cash
on hand
Mean Score (1 to
2)
1.50
1.10 - 1.90
1.07
0.94 - 1.20
1.00
N/A - N/A
1.20
0.92 - 1.49
1.15
0.95 - 1.36
1.28
1.09 - 1.48
Small Impact (1)
38.6%
13.3% - 72.2%
93.2%
64.3% - 99.0%
90.1%
51.8% - 98.7%
68.4%
39.2% - 87.9%
84.6%
54.3% - 96.2%
61.2%
42.4% - 77.2%
Large Impact (2)
38.6%
13.3% - 72.2%
6.8%
1.0% - 35.7%
0.0%
N/A - N/A
17.6%
3.7% - 54.3%
15.4%
3.8% - 45.7%
23.8%
10.5% - 45.5%
Do Not Know
22.7%
5.2% - 61.2%
0.0%
N/A - N/A
9.9%
1.3% - 48.2%
14.0%
4.0% - 38.9%
0.0%
N/A - N/A
14.9%
5.0% - 36.8%
Observations
10
10
11
37
13
81
Drawing on
reserve funds
Mean Score (1 to
2)
1.35
1.15 - 1.56
1.30
1.12 - 1.49
1.20
1.07 - 1.33
1.19
1.07 - 1.31
1.65
1.28 - 2.01
1.30
1.20 - 1.40
Small Impact (1)
47.5%
30.2% - 65.4%
53.9%
37.6% - 69.3%
69.7%
53.9% - 82.0%
59.6%
46.6% - 71.3%
33.5%
10.4% - 68.7%
53.7%
44.5% - 62.7%
Large Impact (2)
25.9%
13.3% - 44.4%
23.5%
11.7% - 41.8%
17.5%
8.5% - 32.5%
14.0%
7.1% - 25.7%
61.3%
24.6% - 88.5%
23.1%
16.0% - 32.3%
Do Not Know
26.6%
13.5% - 45.6%
22.6%
12.1% - 38.1%
12.8%
5.5% - 27.0%
26.4%
16.8% - 39.0%
5.2%
1.3% - 17.9%
23.1%
16.1% - 32.0%
Observations
32
40
41
116
41
270
Delaying
maintenance
Mean Score (1 to
2)
1.44
1.17 - 1.71
1.41
1.19 - 1.64
1.26
1.10 - 1.42
1.25
1.11 - 1.39
1.07
0.97 - 1.17
1.34
1.23 - 1.46
Small Impact (1)
35.9%
17.6% - 59.5%
43.8%
26.2% - 63.2%
58.9%
42.8% - 73.3%
67.3%
51.3% - 80.1%
87.6%
61.8% - 96.9%
49.2%
38.6% - 59.9%
Large Impact (2)
28.1%
13.3% - 50.1%
31.0%
16.1% - 51.4%
20.6%
10.5% - 36.2%
22.3%
12.0% - 37.5%
6.2%
1.4% - 23.8%
25.5%
17.5% - 35.5%
Do Not Know
35.9%
17.6% - 59.5%
25.1%
12.0% - 45.1%
20.6%
10.5% - 36.2%
10.4%
4.0% - 24.4%
6.2%
1.4% - 23.9%
25.3%
16.7% - 36.4%
Observations
22
27
39
76
28
192
C-119
Table C.38 Page 1 of 4
-------
Table C.38. Question D.3.2: What type of impact do you think these actions are making or will make in mitigating the decrease in your
organization's cash flow?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Action
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Reducing staff
hours
Mean Score (1 to
2)
1.29
0.94 - 1.64
1.53
1.16 - 1.90
1.60
1.14 - 2.06
1.30
0.96 - 1.64
1.25
0.93 - 1.57
1.38
1.17 - 1.59
Small Impact (1)
70.9%
31.2% - 92.9%
39.0%
14.0% - 71.6%
40.0%
9.2% - 81.5%
67.7%
31.7% - 90.5%
66.7%
32.0% - 89.5%
58.6%
38.6% - 76.2%
Large Impact (2)
29.1%
7.1% - 68.8%
43.9%
16.9% - 75.1%
60.0%
18.5% - 90.8%
29.0%
7.6% - 66.9%
22.2%
5.3% - 59.5%
35.9%
19.1% - 57.0%
Do Not Know
0.0%
N/A - N/A
17.1%
3.7% - 52.6%
0.0%
N/A - N/A
3.3%
0.8% - 12.0%
11.1%
1.4% - 52.2%
5.5%
1.4% - 18.7%
Observations
8
10
5
17
9
49
Reducing staff
pay and/or
benefits
Mean Score (1 to
2)
1.00
N/A - N/A
2.00
N/A - N/A
1.57
1.36 - 1.77
1.33
0.68 - 1.99
1.31
1.29 - 1.33
Small Impact (1)
66.7%
8.5% - 97.7%
0.0%
N/A - N/A
36.8%
23.6% - 52.2%
66.7%
10.0% - 97.3%
51.9%
17.2% - 84.8%
Large Impact (2)
0.0%
N/A - N/A
100.0%
N/A - N/A
47.9%
20.5% - 76.6%
33.3%
2.7% - 90.0%
23.5%
15.5% - 34.0%
Do Not Know
33.3%
2.3% - 91.5%
0.0%
N/A - N/A
15.3%
1.8% - 64.7%
0.0%
N/A - N/A
24.5%
3.2% - 75.9%
Observations
3
2
11
3
19
Laying off staff
Mean Score (1 to
2)
1.50
0.45 - 2.55
2.00
N/A - N/A
2.00
N/A - N/A
1.65
1.14 - 2.15
1.50
0.64 - 2.36
1.67
1.12 - 2.21
Small Impact (1)
50.0%
1.7% - 98.3%
0.0%
N/A - N/A
0.0%
N/A - N/A
27.4%
5.1% - 72.4%
33.3%
3.0% - 89.0%
24.1%
3.8% - 71.7%
Large Impact (2)
50.0%
1.7% - 98.3%
28.1%
2.2% - 87.4%
75.0%
19.8% - 97.3%
50.0%
14.5% - 85.5%
33.3%
3.0% - 89.0%
48.1%
14.7% - 83.3%
Do Not Know
0.0%
N/A - N/A
71.9%
12.6% - 97.8%
25.0%
2.7% - 80.2%
22.6%
3.2% - 72.2%
33.3%
3.0% - 89.0%
27.8%
12.7% - 50.4%
Observations
2
4
4
12
3
25
C-120
Table C.38 Page 2 of 4
-------
Table C.38. Question D.3.2: What type of impact do you think these actions are making or will make in mitigating the decrease in your
organization's cash flow?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Action
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Incurring
additional debt
Mean Score (1 to
2)
1.61
1.23 - 1.98
1.55
1.23 - 1.87
1.25
0.79 - 1.71
1.27
0.90 - 1.65
1.25
0.79 - 1.71
1.54
1.30 - 1.77
Small Impact (1)
37.4%
11.7% - 72.9%
36.2%
13.7% - 66.9%
50.0%
15.5% - 84.5%
69.3%
29.6% - 92.3%
60.0%
18.0% - 91.1%
40.6%
22.2% - 62.1%
Large Impact (2)
57.6%
24.0% - 85.4%
44.1%
18.3% - 73.5%
16.7%
2.0% - 66.0%
26.1%
5.4% - 68.8%
20.0%
2.3% - 72.4%
47.1%
27.2% - 68.0%
Do Not Know
5.0%
0.7% - 28.6%
19.7%
3.2% - 64.9%
33.3%
7.7% - 75.1%
4.6%
1.1% - 17.7%
20.0%
2.3% - 72.4%
12.3%
3.6% - 34.3%
Observations
10
12
6
14
5
47
Refinancing debt
and/or
deferring debt
payments
Mean Score (1 to
2)
2.00
N/A - N/A
1.00
N/A - N/A
1.25
0.78 - 1.72
1.66
1.20 - 2.12
1.78
1.49 - 2.07
1.58
1.39 - 1.77
Small Impact (1)
0.0%
N/A - N/A
100.0%
N/A - N/A
60.0%
17.4% - 91.4%
33.3%
6.5% - 78.3%
20.0%
4.6% - 56.3%
30.5%
18.0% - 46.7%
Large Impact (2)
50.0%
1.8% - 98.2%
0.0%
N/A - N/A
20.0%
2.2% - 73.4%
63.7%
20.7% - 92.2%
70.0%
35.8% - 90.7%
42.4%
10.4% - 82.3%
Do Not Know
50.0%
1.8% - 98.2%
0.0%
N/A - N/A
20.0%
2.2% - 73.4%
2.9%
0.3% - 21.3%
10.0%
1.2% - 49.7%
27.2%
3.9% - 77.3%
Observations
2
1
5
12
10
30
Delaying/
canceling capital
improvement
projects
Mean Score (1 to
2)
1.69
1.45 - 1.94
1.36
1.17 - 1.56
1.29
1.15 - 1.44
1.34
1.21 - 1.48
1.32
1.18 - 1.47
1.45
1.35 - 1.56
Small Impact (1)
20.3%
8.2% - 42.1%
50.0%
32.9% - 67.1%
58.4%
43.6% - 71.8%
58.8%
45.3% - 71.1%
56.8%
42.4% - 70.1%
42.0%
33.8% - 50.7%
Large Impact (2)
46.3%
27.2% - 66.6%
28.3%
15.2% - 46.5%
24.2%
13.9% - 38.6%
30.9%
20.0% - 44.3%
27.3%
16.4% - 41.7%
35.0%
26.3% - 44.8%
Do Not Know
33.3%
17.2% - 54.6%
21.7%
10.5% - 39.6%
17.4%
8.9% - 31.3%
10.3%
4.8% - 21.0%
15.9%
8.0% - 29.3%
23.0%
15.6% - 32.7%
Observations
26
32
46
118
44
266
C-121
Table C.38 Page 3 of 4
-------
Table C.38. Question D.3.2: What type of impact do you think these actions are making or will make in mitigating the decrease in your
organization's cash flow?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Action
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Adjusting rates
higher than
originally
planned
Mean Score (1 to
2)
1.34
0.92 - 1.77
1.76
1.50 - 2.02
1.51
1.15 - 1.87
1.52
1.15 - 1.89
2.00
N/A - N/A
1.52
1.30 - 1.74
Small Impact (1)
65.6%
22.6% - 92.6%
18.9%
5.6% - 47.5%
43.9%
16.7% - 75.3%
40.4%
14.8% - 72.7%
0.0%
N/A - N/A
42.4%
24.8% - 62.2%
Large Impact (2)
34.4%
7.4% - 77.4%
59.0%
32.0% - 81.5%
45.2%
17.5% - 76.1%
44.3%
16.3% - 76.5%
60.0%
17.6% - 91.3%
46.1%
27.5% - 65.9%
Do Not Know
0.0%
N/A - N/A
22.1%
6.9% - 52.0%
11.0%
1.4% - 51.9%
15.3%
2.4% - 56.8%
40.0%
8.7% - 82.4%
11.5%
4.9% - 24.7%
Observations
7
14
10
17
5
53
N/A: confidence interval could not be calculated.
C-122
Table C.38 Page 4 of 4
-------
Table C.39. Question D.4: Which of the following is your organization considering regarding capital infrastructure projects due to COVID-19?
(select all that apply)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Changes
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 -100,000
> 100,000
All
Not applicable (no projects planned)
41.2%
34.3% - 48.5%
29.4%
23.0% - 36.7%
18.8%
12.6% - 27.0%
5.0%
2.4% - 10.1%
1.8%
0.6% - 5.1%
32.1%
27.8% - 36.6%
No changes to current or planned projects
32.8%
26.3% - 39.9%
37.7%
30.7% - 45.2%
41.9%
33.4% - 50.8%
49.9%
42.3% - 57.6%
68.4%
51.8% - 81.4%
37.0%
32.8% - 41.5%
Pausing/slowing a project for which
construction has begun
2.0%
0.7% - 5.4%
7.0%
4.1% - 11.8%
10.4%
6.3% - 16.8%
9.8%
5.9% - 15.9%
4.2%
1.9% - 8.8%
4.8%
3.4% - 6.6%
Delaying starting a project
7.7%
4.6% - 12.5%
9.1%
5.7% - 14.2%
21.6%
15.5% - 29.4%
26.9%
20.6% - 34.3%
19.6%
11.4% - 31.7%
11.5%
9.2% - 14.3%
Accelerating starting a project
1.7%
0.6% - 5.3%
3.7%
1.5% - 9.3%
2.2%
0.7% - 6.6%
2.4%
0.9% - 6.3%
1.8%
0.6% - 5.1%
2.3%
1.3% - 4.2%
Reducing the scope or funding for a
project for which construction has begun
1.2%
0.3% - 4.5%
0.6%
0.1% - 3.9%
2.2%
0.7% - 6.6%
1.1%
0.3% - 3.9%
2.4%
0.9% - 6.1%
1.1%
0.5% - 2.7%
Increasing the scope or funding for a
project (current or planned)
0.5%
0.1% - 1.8%
1.2%
0.3% - 4.5%
0.7%
0.1% - 5.0%
1.5%
0.3% - 7.4%
0.6%
0.1% - 3.4%
0.8%
0.4% - 1.6%
Delaying applying for a subsidized loan/
grant by at least six months
1.0%
0.3% - 3.6%
2.4%
1.0% - 5.7%
0.0%
0.0% - 0.0%
1.8%
0.6% - 5.2%
1.2%
0.3% - 4.2%
1.3%
0.7% - 2.6%
Accelerating interest in applying for a
subsidized loan/grant for a shovel-ready
project
0.0%
N/A - N/A
1.5%
0.5% - 4.6%
1.5%
0.4% - 5.7%
6.4%
3.3% - 11.8%
2.4%
0.9% - 6.1%
1.2%
0.7% - 2.0%
Other
2.7%
1.2% - 5.9%
1.9%
0.8% - 4.5%
3.0%
1.1% - 7.6%
2.8%
1.6% - 4.9%
4.2%
1.9% - 8.8%
2.6%
1.5% - 4.2%
Do not know
9.2%
5.8% - 14.2%
10.1%
6.5% - 15.5%
4.5%
2.0% - 9.5%
6.3%
3.5% - 11.3%
1.8%
0.6% - 5.1%
8.5%
6.3% - 11.5%
Observations
195
182
128
323
124
952
N/A: confidence interval could not be calculated.
C-123
Table C.39 Page 1 of 1
-------
Table C.40. Question D.5: In response to COVID-19, what actions has your organization taken to help alleviate economic impacts on
customers? (select all that apply)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Actions
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Suspended service
shutoffs
41.8%
34.9% - 49.0%
61.8%
54.2% - 68.9%
75.8%
67.4% - 82.6%
74.2%
66.9% - 80.3%
87.6%
79.0% - 93.1%
53.7%
49.2% - 58.0%
Waived late payment fees
26.6%
20.8% - 33.3%
37.3%
30.5% - 44.6%
60.0%
51.2% - 68.3%
53.9%
46.2% - 61.3%
72.9%
58.1% - 84.0%
35.8%
31.8% - 39.9%
Provided extensions on
bill payment
35.7%
29.2% - 42.9%
53.6%
46.2% - 61.0%
55.5%
46.8% - 64.0%
63.0%
55.5% - 70.0%
73.5%
58.9% - 84.3%
45.1%
40.8% - 49.5%
Expanded customer
assistance programs
3.9%
1.9% - 7.8%
8.6%
5.3% - 13.6%
10.9%
6.7% - 17.3%
25.6%
19.6% - 32.7%
49.7%
28.4% - 71.2%
8.5%
6.7% - 10.9%
Expanded water
conservation programs
1.6%
0.6% - 4.6%
1.2%
0.4% - 3.8%
2.9%
1.1% - 7.4%
5.7%
3.0% - 10.4%
4.1%
1.9% - 8.7%
2.1%
1.2% - 3.5%
Delayed or eliminated
planned rate adjustment
4.1%
2.1% - 8.0%
7.2%
4.3% - 11.9%
9.5%
5.6% - 15.6%
8.0%
5.1% - 12.4%
36.8%
14.9% - 65.9%
6.2%
4.5% - 8.5%
Lowered rates
0.0%
N/A - N/A
0.0%
N/A - N/A
0.7%
0.1% - 4.9%
0.2%
0.1% - 0.6%
3.5%
1.6% - 7.8%
0.1%
0.0% - 0.4%
Other
2.5%
1.0% - 6.1%
1.7%
0.6% - 5.1%
3.5%
1.3% - 9.2%
1.7%
0.5% - 5.2%
4.1%
1.9% - 8.7%
2.4%
1.3% - 4.2%
None (no actions taken)
40.1%
33.2% - 47.3%
22.4%
16.4% - 29.9%
12.1%
7.4% - 19.2%
8.4%
5.0% - 13.6%
5.3%
2.6% - 10.5%
29.6%
25.5% - 34.0%
Do not know
5.4%
2.9% - 9.8%
2.8%
1.2% - 6.6%
1.5%
0.4% - 5.6%
6.2%
3.4% - 11.2%
1.8%
0.6% - 5.1%
4.5%
2.8% - 6.9%
Observations
198
185
131
327
126
967
N/A: confidence interval cou
d not be calculated.
C-124
Table C.40 Page 1 of 1
-------
Table C.41. Question El: What COVID-19-related conditions have interfered with your organization's ability to complete the required sampling
needed to operate your system and to determine compliance with regulations?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Percentage Reporting by Population Served
Response
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Lack of available personnel
3.2%
1.5%
0.0%
4.4%
4.8%
2.6%
for sample collection
1.4% - 7.1%
0.5% - 4.6%
N/A - N/A
1.9% - 9.8%
2.3% - 9.8%
1.5% - 4.7%
Lack of available supplies
0.6%
2.4%
0.0%
0.9%
1.2%
1.0%
for sampling and/or shipping
0.1% - 4.1%
1.0% - 5.8%
N/A - N/A
0.2% - 4.2%
0.3% - 4.2%
0.4% - 2.3%
Lack of available personal
0.2%
1.7%
0.0%
4.8%
26.5%
1.4%
protective equipment
0.0% - 1.6%
0.6% - 5.2%
N/A - N/A
2.2% - 10.0%
6.4% - 65.5%
0.7% - 2.7%
Lack of access to approved
5.6%
6.3%
6.1%
12.2%
37.2%
6.9%
monitoring locations
3.1% - 9.8%
3.6% - 10.7%
3.1% - 11.6%
8.4% - 17.4%
15.2% - 66.3%
5.1% - 9.4%
Other
1.4%
2.3%
1.5%
2.7%
3.6%
1.8%
0.4% - 4.6%
0.9% - 6.0%
0.4% - 5.8%
1.3% - 5.6%
1.6% - 7.9%
1.0% - 3.3%
None
88.1%
87.0%
90.8%
80.0%
53.8%
86.8%
82.7% - 92.0%
81.3% - 91.2%
84.7% - 94.7%
73.3% - 85.4%
30.3% - 75.8%
83.6% - 89.5%
Do not know
3.2%
0.6%
1.5%
0.0%
0.0%
2.1%
1.4% - 7.1%
0.1% - 4.0%
0.4% - 5.8%
N/A - N/A
N/A - N/A
1.0% - 4.2%
Observations
191
181
126
323
124
945
N/A: confidence interval could not be calculated.
C-125
Table C.41 Page 1 of 1
-------
Table C.42. Question E2: What COVID-19-related conditions have interfered with your organization's ability to complete required laboratory analyses
needed to operate your system and to determine compliance with regulations?
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 - 10,000
10,001 -100,000
> 100,000
All
Lack of available laboratory
personnel
0.6%
0.1% - 4.1%
1.2%
0.3% - 4.5%
1.5%
0.4% - 5.7%
2.2%
0.8% - 6.3%
5.4%
2.6% - 10.8%
1.0%
0.5% - 2.3%
Lack of available supplies for
sampling and/or shipping
0.8%
0.2% - 3.7%
0.9%
0.2% - 3.7%
0.0%
N/A - N/A
1.6%
0.5% - 5.3%
1.8%
0.6% - 5.2%
0.9%
0.3% - 2.1%
Lack of available personal
protective equipment
0.2%
0.0% - 1.6%
1.5%
0.5% - 4.6%
0.1%
0.0% - 0.5%
3.1%
1.1% - 8.3%
3.6%
1.6% - 8.0%
0.9%
0.4% - 1.7%
Internal laboratory capacity
shortages that delay timely analysis
1.8%
0.6% - 5.4%
0.0%
N/A - N/A
0.0%
N/A - N/A
1.6%
0.5% - 5.3%
0.6%
0.1% - 3.4%
1.2%
0.4% - 3.0%
Decreased access to external
laboratory services
4.1%
2.0% - 8.4%
1.7%
0.6% - 5.2%
4.5%
2.1% - 9.6%
3.4%
1.5% - 7.5%
1.8%
0.6% - 5.2%
3.5%
2.1% - 5.8%
Delays in external laboratory
services
5.9%
3.2% - 10.6%
2.4%
1.0% - 5.7%
2.3%
0.7% - 6.7%
7.9%
4.3% - 14.0%
5.4%
2.6% - 10.8%
4.9%
3.2% - 7.5%
Sample transport delays
2.8%
1.2% - 6.5%
4.7%
2.4% - 8.9%
0.1%
0.0% - 0.5%
2.2%
0.8% - 6.3%
2.4%
0.9% - 6.1%
2.9%
1.7% - 4.9%
Travel restrictions
1.2%
0.3% - 4.6%
0.0%
N/A - N/A
0.0%
N/A - N/A
1.1%
0.3% - 3.9%
1.8%
0.6% - 5.2%
0.8%
0.2% - 2.5%
Revenue interruption
1.2%
0.3% - 4.6%
0.0%
N/A - N/A
0.0%
N/A - N/A
0.0%
N/A - N/A
0.6%
0.1% - 3.4%
0.7%
0.2% - 2.6%
Other
2.0%
0.7% - 5.5%
0.0%
N/A - N/A
0.8%
0.1% - 5.0%
1.9%
0.7% - 5.3%
4.2%
1.9% - 8.9%
1.5%
0.7% - 3.2%
None
81.8%
75.4% - 86.8%
88.3%
82.7% - 92.2%
91.6%
85.7% - 95.3%
86.1%
79.5% - 90.9%
83.2%
72.3% - 90.4%
84.7%
81.0% - 87.8%
Do not know
4.3%
2.1% - 8.3%
2.3%
0.9% - 6.0%
1.5%
0.4% - 5.7%
1.4%
0.4% - 5.4%
0.0%
N/A - N/A
3.2%
1.9% - 5.4%
Observations
191
181
127
322
123
944
N/A: confidence interval could not be calculated.
C-126
Table C.42 Page 1 of 1
-------
Table C.43. Question Fl: Has your organization experienced any issues or concerns related to cybersecurity during the pandemic? (Yes/No)
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Percentage of Systems
with Cybersecurity Concerns
0.6%
0.1% - 4.0%
0.6%
0.1% - 3.9%
0.7%
0.1% - 4.8%
3.8%
1.9% - 7.7%
12.9%
7.3% - 21.9%
1.1%
0.6% - 2.2%
Observations
195
184
133
322
126
960
C-127
Table C.43 Page 1 of 1
-------
Table C.44. Gl. Looking ahead to the next several months, please indicate your level of concern about topics covered in this survey.
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Supply Chain
Mean Score
0.48
0.39 - 0.58
0.62
0.52 - 0.71
0.80
0.69 - 0.90
0.86
0.76 - 0.96
0.91
0.79 - 1.03
0.59
0.54 - 0.65
No Concern
52.4%
44.9% - 59.7%
45.3%
37.9% - 52.8%
26.2%
19.0% - 35.0%
25.5%
19.3% - 32.8%
18.2%
9.0% - 33.4%
44.8%
40.3% - 49.4%
Mild Concern
34.6%
27.8% - 42.0%
43.0%
35.8% - 50.6%
61.5%
52.5% - 69.8%
60.9%
53.1% - 68.2%
69.8%
52.1% - 83.1%
42.5%
38.1% - 47.0%
Serious
Concern
4.9%
2.5% - 9.2%
8.3%
5.0% - 13.4%
6.9%
3.7% - 12.7%
11.7%
7.4% - 18.0%
9.6%
5.2% - 17.1%
6.7%
4.8% - 9.1%
Do Not Know
8.2%
5.0% - 13.1%
3.4%
1.7% - 6.8%
5.4%
2.6% - 10.8%
2.0%
1.4% - 2.8%
2.4%
0.9% - 6.1%
6.1%
4.1% - 8.8%
Observations
186
180
125
314
123
928
Workforce
Mean Score
0.47
0.38 - 0.57
0.59
0.49 - 0.70
0.97
0.84 - 1.10
1.05
0.94 - 1.16
1.29
0.94 - 1.64
0.63
0.57 - 0.69
No Concern
55.8%
48.3% - 63.1%
48.7%
41.2% - 56.2%
27.3%
20.1% - 35.9%
21.6%
16.0% - 28.7%
12.6%
5.2% - 27.3%
47.0%
42.4% - 51.6%
Mild Concern
31.7%
25.1% - 39.1%
37.8%
30.8% - 45.4%
45.3%
36.8% - 54.2%
49.4%
41.8% - 57.1%
43.5%
25.4% - 63.6%
36.6%
32.3% - 41.1%
Serious
Concern
6.3%
3.5% - 11.1%
9.5%
5.8% - 15.4%
24.4%
17.6% - 32.8%
27.0%
20.6% - 34.4%
40.9%
18.9% - 67.3%
11.6%
9.3% - 14.5%
Do Not Know
6.1%
3.5% - 10.5%
4.0%
2.0% - 7.6%
3.0%
1.1% - 7.6%
1.9%
1.4% - 2.8%
2.9%
1.2% - 6.9%
4.8%
3.2% - 7.2%
Observations
183
178
128
319
126
934
C-128
Table C.44 Page 1 of 3
-------
Table C.44. Gl. Looking ahead to the next several months, please indicate your level of concern about topics covered in this survey.
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Personnel
Type
Response
Percentage Reporting by Population Served
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Financial
Mean Score
0.56
0.45 - 0.67
0.62
0.51 - 0.72
0.74
0.62 - 0.85
0.87
0.76 - 0.98
0.87
0.74 - 1.01
0.63
0.56 - 0.70
No Concern
51.9%
44.4% - 59.2%
48.5%
41.1% - 56.0%
34.0%
26.1% - 42.9%
28.4%
22.0% - 35.9%
27.6%
15.3% - 44.6%
46.5%
42.0% - 51.1%
Mild Concern
27.0%
20.9% - 34.1%
35.1%
28.2% - 42.7%
51.6%
42.8% - 60.4%
52.2%
44.5% - 59.8%
52.7%
31.6% - 72.9%
34.3%
30.2% - 38.7%
Serious
Concern
11.8%
7.8% - 17.6%
11.8%
7.9% - 17.4%
9.1%
5.2% - 15.2%
15.8%
10.9% - 22.5%
15.5%
8.8% - 25.7%
12.0%
9.4% - 15.3%
Do Not Know
9.3%
5.9% - 14.5%
4.6%
2.4% - 8.4%
5.3%
2.6% - 10.6%
3.6%
2.0% - 6.4%
4.2%
1.9% - 8.9%
7.1%
5.0% - 10.0%
Observations
187
180
127
315
124
933
Analytical Support
Mean Score
0.25
0.17 - 0.32
0.26
0.18 - 0.33
0.36
0.27 - 0.45
0.48
0.39 - 0.57
0.28
0.13 - 0.43
0.29
0.24 - 0.33
No Concern
69.5%
62.2% - 75.9%
69.9%
62.7% - 76.2%
60.3%
51.3% - 68.6%
52.7%
44.9% - 60.3%
71.2%
55.5% - 83.1%
66.9%
62.5% - 71.1%
Mild Concern
20.8%
15.3% - 27.6%
21.8%
16.3% - 28.6%
32.2%
24.5% - 41.0%
41.3%
33.8% - 49.2%
22.2%
12.9% - 35.4%
24.4%
20.7% - 28.4%
Serious
Concern
0.8%
0.1% - 3.8%
0.9%
0.2% - 3.8%
0.8%
0.1% - 5.2%
2.4%
0.9% - 6.4%
2.4%
0.9% - 6.1%
1.0%
0.4% - 2.2%
Do Not Know
8.9%
5.5% - 14.1%
7.3%
4.4% - 12.0%
6.8%
3.4% - 13.2%
3.6%
2.0% - 6.4%
4.2%
1.9% - 8.9%
7.7%
5.6% - 10.6%
Observations
183
177
124
309
123
916
C-129
Table C.44 Page 2 of 3
-------
Table C.44. Gl. Looking ahead to the next several months, please indicate your level of concern about topics covered in this survey.
Community Water Systems
Estimates and 95 Percent Confidence Intervals
Personnel
Percentage Reporting by Population Served
Type
Response
<501
501 - 3,300
3,301 -10,000
10,001 - 100,000
> 100,000
All
Cybersecurity
Mean Score
0.16
0.27
0.43
0.54
0.70
0.26
0.10 - 0.21
0.19 - 0.35
0.33 - 0.52
0.44 - 0.64
0.52 - 0.87
0.22 - 0.30
No Concern
76.4%
71.9%
54.1%
51.1%
39.1%
69.9%
69.5% - 82.2%
64.8% - 78.1%
45.1% - 62.8%
43.4% - 58.8%
22.2% - 59.0%
65.7% - 73.8%
Mild Concern
13.8%
19.2%
36.0%
39.9%
47.6%
20.6%
9.4% - 20.0%
14.0% - 25.8%
28.0% - 44.9%
32.6% - 47.6%
25.5% - 70.7%
17.3% - 24.2%
Serious
0.1%
3.0%
1.5%
6.5%
9.7%
1.8%
Concern
0.0% - 1.0%
1.3% - 6.7%
0.4% - 5.9%
3.6% - 11.5%
5.2% - 17.4%
1.2% - 2.7%
Do Not Know
9.6%
5.8%
8.3%
2.6%
3.6%
7.8%
6.0% - 14.9%
3.3% - 10.1%
4.5% - 14.9%
1.9% - 3.5%
1.6% - 8.1%
5.6% - 10.7%
Observations
182
178
124
312
121
917
C-130
Table C.44 Page 3 of 3
------- |