Water Utility Emergency Field Guide: Kentucky - Emergency Management Area 9 When you need help: You are not alone during an emergency! Help is available through local, county, state, and non- governmental organizations. Request assistance from your local resources first (police, fire, health, local Emergency Operations Center or EOC, and existing mutual aid and assistance partners - if applicable). Contact your County Emergency Management (EM) office or EOC for additional assistance (see numbers on next page) if needed AND be prepared with: a) Your utility's name, address, and contact information. b) The address where the resource is needed, and Global Positioning System or GPS coordinates if you have them. A description of the emergency and magnitude (what happened, how large is the affected area, how many people will be affected). What you need (kind and type of resource, such as a Type IV generator: a trailer-mounted, 400 KW, sound attenuated, multi-voltage panel, 3-phase generator). Resource typing, or categorizing and describing resources, is vital during an emergency. Be sure to fully describe the function and specific capabilities of the requested resources to avoid confusion. When you need the resource by (how urgent is it) and how long you will need it for. If you need a qualified operator for the requested equipment. Don't forget to ask for an anticipated delivery date, time, and a point of contact, if available. Your County EM or EOC will follow up with you, but you can check back if necessary. There may not be a formal tracking number assigned to your resource request at the County level. If your County EOC is not activated, the County EM coordinator should still be able to help you. If you are unable to reach the coordinator, contact the State EOC at (502) 607-1637 or (800) 255-2587 for 24/7 assistance. The State EOC can coordinate your resource request with the County EM or EOC. Utilize mutual aid and assistance agreements such as the Kentucky Water/Wastewater Agency Response Network (www.kywarn.org) to request resources from other utilities. c) d) e) f) g) Keep in Mind: If the County cannot fulfill your resource request, they will look to neighboring counties. If the neighboring counties cannot fulfill your resource request, your County will forward it to your area's Emergency Management Coordinator, and to the State EOC. All will try to locate the resource within Kentucky. If the State EOC cannot fulfil l your resource request, they may use their Emergency Manage- ment Assistance Compact (EMAC) coordinator to access resources in other states. The State EOC may also contact the federal government for assistance through FEM A. This can be a lengthy process (at least 3 days), so don't wait too long to ask for help. Not all assistance will be free-of-charge. You may be responsible for some or all of the costs. The best way to make sure you get what you need is to have pre-disaster contracts and mutual aid and assistance agreements. If you wait until after the disaster to plan, it may be too late. July 2008 ------- Who To Call Kentucky Department of Environmental Protection (24/7 numbers) Environmental Emergency (including water and wastewater) 800-928-2380 or 502-564-2380 Technical and Regulatory Assistance 800-926-8111 EM Area 9 Phone Numbers*: State EOC 24/7 502-607-1682 or 800-255-2587 Boyd County 1409 Blackburn Ave. Ashland 606-329-9639 606-329-2191 - After hours Carter County 315 West Second St. Grayson 606-474-9827 606-474-5753 - After hours Elliott County Elliott County Garage KY 7/32 Sandy Hook 606-738-6011 606-738-6000 - After hours Floyd County 313 Westminister St., Suite 209 Prestonburg 606-886-9678 606-886-1010 - After hours Greenup County 424 Perry St. Greenup 606-473-5644 606-473-1411 - After hours Johnson County 101 Euclid Ave. Paintsville 606-789-2260 606-789-4211 - After hours Lawrence County 122 Main Cross St. Louisa 606-638-0334 606-638-4851 - After hours Magoffin County 315 East Main St. Salyersville 606-349-3933 606-349-4403 - After hours Martin County Martin County Courthouse Main St. Inez 606-298-2088 606-298-3211 - After hours Pike County 146 Main St., Fourth Floor Pikeville 606-432-0210 606-433-7711 - After hours * Phone numbers can change, so be sure to check contact information on a regular basis. Mutual aid and assistance is available on a voluntary basis from other utilities through membership in the Kentucky Water/Wastewater Agency Response Network (WARN) System. The KY WARN website is available at www.kvwarn.org. Other organizations that can help you locate resources in the event of an emergency are: • Kentucky Rural Water Association: 270-843-2291 • Kentucky American Water Works Association: 502-550-2992 • Kentucky Water and Wastewater Operators'Association: 502-226-8149 • Kentucky Rural Community Assistance Partnership: 502-875-5863 or 800-456-3452 July 2008 ------- |