Emergency Operations Center
Standard Operating Procedures
September 27, 2009
Emergency Response Center
Standard Operating Procedures
Morning Set-up
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Table of Content
Table of Content 2
About This Document 6
Document Information 6
Revision History 6
Acronyms Used 6
Introduction 7
Front Wall Mounted Video Projection Displays 8
Daily Review 8
Problem Resolution 8
Power on Process 9
Manual Power on Front Wall Video Projection Displays 9
Power on using Remote Control Step 9
Restart the Jupiter Fusion Computer Program 10
Part 1 - Load Server Software 10
Part 2 - Connect to the Front Wall Projection Display 11
Part 3 - Set Front Wall Video Projection Display 11
If Not Receiving a Signal 13
Power off Step 13
Side Wall Mounted Plasma Video Displays 14
Daily Review 14
Problem Resolution 14
Power on Process 15
Restart Side Wall Plasma Displays 15
Set Functions Using Remote Control Step 15
Not Receiving a Signal 16
Power off Step 16
Event Conference Rooms 17
Daily Duties 17
Restarting the Equipment 18
Using the Crestron Touchpanel Media Center 19
Video Tele-Conferencing 19
Audio Level 20
Camera Controls 21
Audio Conferencing 22
Personal Computer Connection 23
Desktop Personal Computer 23
Laptop Connection 24
VCR 24
DVD 25
Television 25
How to Select TV Reception on the Crestron Touchpanel Media Center 25
Polycom Soundstation Audio Conference Phone 26
Analog Phones 27
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Personal Computers in the Main Operation Floor 28
Daily Routine Testing PC 28
Using the 3M Digital WallDisplay & eBeam Interactive Software 30
How to Setup the Digital WallDisplay 30
Start the Digital WallDisplay Process 30
Using the 3M eBeam Interactive Software 32
Desktop Interactive Tools 32
Desktop Annotation Interactive Tools 32
Scrapbook Interactive Tools 33
PowerPoint Interactive Tools 34
Sync Problems with the Digital WallDisplay 34
Data Center Control Room 35
Crestron Touchpanel Media Center 36
Power On 37
Display 38
RGB 38
How to Set the Front Wall Projection Display 39
Video 39
How to Select Video Display 40
Audio 40
How to Select Audio Display 40
Jupiter 40
Daily 41
Default 41
Single Cube 42
EOCTour 42
Other Jupiter Presets 42
Television 42
How to Select a Different TV Channel 43
Headphones 43
How to Set up Audio Connection for Headphones 44
Video Tele Conferencing 44
How to Set-up a Video Conference Call 45
Camera 45
Camera Movement 46
Zoom and Focus Controls 46
Camera Presets 46
Microphone 46
How to Manage Microphones in the EOC Main Room 47
DVD (Digital Video Disc) 48
DVD Selection 48
Player Controls 48
Menu Controls 48
How to Play a DVD 49
Video Cassette Recorder 50
VCR Selection 50
Player Controls 50
How to Play a VCR 50
Audio 51
Audio 52
OPS Floor 52
Data Center 52
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Watch Station 52
Admin 53
Taking Control of a Conference Room 53
MCU Tandberg Management System 55
Tandberg Multi-Function System 55
Scheduling Conference Calls 55
Access the MPS Tandberg System and Open Admin Console Application 55
Creating a Conference Call 55
Creating an Ad-hoc Conference Call 56
Add Participants to the Conference Call 57
Checking the Status of a Video Conference Call 58
How to View Detail of a Call 58
Add a Person to the Tandberg MPS Phonebook 60
Modification Requests 60
Understanding MPS, Status & Usage Sections 63
MPS: 63
Status: 63
Usage: 63
System Status Tab 63
System Configuration Tab 63
Upgrade Form 64
MCU Configuration Tab 64
Using the Web Interface Version of the Application 65
Conference Ends 65
Ghosting Machine 66
How to Create a new EPA PC via Ghost Image from the Server 66
Part 1 Connect to the Ghost Server 66
Part 2 Manual Boot 67
Part 3 Start Image Ghosting 67
Part 4 Customize Workstation 67
How to Upload a EPA PC to Network Server via Ghost Software 67
Part 1 Connect to the Ghost Server 68
Part 2 Manual Boot of PC 68
Part 3 Start Image Ghosting Upload 68
Part 4 Naming Ghost Image on Server 68
Operational Personal Computer (three computers) 70
Monitoring Television via ATI 70
Creating a ATI TV Session 70
Jupiter Remote Control Point Client software 71
Creating a New Format 71
How to Change the Size or Move a VTC Display 72
How to Change a Display to RGB 72
Checking the EPA EOC Hotline Voice Mail 73
Working with USB Data Sticks for Notes 74
Retrieving Lotus Notes IDs 74
Creating USB Data Stick Configuration 74
Creating a Notes Data Stick 74
Accessing Lotus Notes IDs 75
Configuring Lotus Notes IDs 75
Accessing Persons Document 76
Configuring of Lotus Notes Profiles 76
Training User on Usage of Lotus Notes USB Stick 76
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Creating a Remedy IT Service Management Solution 77
Overview 77
Responsibilities and Procedures 77
Accessing Remedy 78
Creating Request 79
Under Assignment 80
Updating Assigned Request 80
EOC Support Services Log 81
Overview 81
Responsibilities & Procedures 81
The Operations log will contain: 82
How to Access the Support Services Log: 82
Support Services Log form 83
How to Modify Support Services Log Form: 83
Network Administration 84
Creating a Novell Administrators Account 84
Blackberry Support 87
Laptop Setup 87
Creating a Standard EPA Laptop 87
Watch Officers Station 88
Printers (network and wireless) Status 89
Front of the EOC main room 89
Back Hall Printers behind the Event Conference Room Two 89
Selecting the Wireless Printer 90
Changing Printer Paper 91
Changing Plotter Toner Cartridge 91
E-CopyScanner 93
How to Create an E-Copy Scanner document 93
Scanner Problems 94
How to Change E-CopyScanner Passwords 95
Changing the Application Password 95
Changing the Communication Password 97
InFocus Projector 99
How to Setup the InFocus Projector 99
From the PC or laptop, connect a VGA cable to the InFocus Projector 99
The Control (Server) Room 100
Daily Review 100
Startup Process 100
Documentation to be Done 101
The End of the Day Process 101
Main EOC Room 101
Turn off the Front Displays 101
Turn off the Side Plasma Displays 101
Event Rooms 102
Data Center 102
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About This Document
Document Information
Author
Peter Smolens
Contributors
T. Washington, 0. Boateng
Version No./Date
Versionl.O/September 27, 2007
Location
g:\informationtechnology\itsop\epa eoc amsop.doc
Revision History
Ver. No.
Ver. Date
Author
Changes
1.0
8/14/2007
P. Smolens
First Version 1.0
Acronyms Defined
EOC = Emergency Operations Center
EPA = Environmental Protection Agency
CSC = Computer Sciences Corporation
SOPs = Standard Operational Procedures
OSWER = Office of Solid Waste and Emergency Response
OEPPR = Office of Emergency Preparedness, Planning and Response
EOC, SA = Emergency Operations Center Systems Administrator
PRI = Primary Rate Interface
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Introduction
Each morning when the
Emergency Operations Center
(EOC) operation personnel arrive
there are specific processes that
must be followed to make sure
that all parts of the EOC are
operational. The following
document shows the daily
process for making the EOC
ready for the day.
This document will cover the following areas:
• Video Displays on the Front Wall
• Plasma Displays on the Side Wall
• Equipment in the Event Conference Rooms
• Personal Computers in the Main Operation Floor
• Data Control Room
• Watch Officers Station
• Printer (network and wireless) Status.
• Server Room
In addition, this document will show how to handle some basic emergencies and
processes that could come up in the course of the normal working day. These scenarios
include the following:
• Startup at the beginning of the day
• Startup after a power failure
• Maintenance work done on the equipment
• Daily activities processes
• Other unforeseen reasons the equipment is down
• Power down at the end of the day
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Front Wall Mounted Video Projection Displays
Covering the front wall of the
EOC is a set of ten large video
projection displays. Setup in two
rows of five, the displays can be
used in multiple ways. All the
video projection displays can be
dedicated to handle video
reception in RGB functioning
mode displaying video from a
personal computer. In addition
eight of the ten are set by default
handling TV and video
conferencing signals.
Please Note: There are two video projection displays that are defaulted to RGB mode.
The displays are connected to a set of Dish Network DishPVR 721 receiving units that
are located in the Data Control (Server) Room. Controlled by the Crestron
Touchpanel Media Center unit located in the Data Center Room (DCR) and designed
by Five by Five Communication Jnc, they can be program to handle many different types
of multi-media communications.
Daily Review
Each morning you should review the Front Wall Video Projection Displays to make
sure these units are turned on and available. The following is a checklist of items that
need to be checked for each unit:
• Confirm all displays are receiving signals from the receivers in the Control Room.
• That functions can be changed from the Crestron Touchpanel Media Center
located in the DCR.
• Confirm displays can receive transmission from the computers.
• Make sure you are receiving all the appropriate channels from the satellite dish
networks.
• Video displays should be set to the television default session on the Crestron
Touchpanel Media Center.
Problem Resolution
If you find one or more of the displays are not turn on or are having problems, use the
following process to resolve front wall video display issues:
• Power on Process
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• Manual Power on Front Wall Video Projection Displays
• Power on using Remote Control Step
• Restart the Jupiter Fusion Computer Program
• Not Receiving a Signal
• Power Off Step
Power on Process
In the morning when you arrive, if there is power to the displays, use the following
process to activate the displays:
1. Locate the appropriate TV remote (called Video Wall) for the video display that
needs to be activated.
2. Stand in front of the display.
3. Press the Power On button on the remote control.
4. You should hear a power on tone and see the picture (3 or 4 second delay)
Manual Power on Front Wall Video Projection Displays
When the front wall projection displays have been powered down for maintenance or
because of loss of power, the following process shows how to manually start a display(s):
1. Open the service door and go into the
closet behind the displays.
2. Locate the appropriate display that needs
to be turned back on.
3. Press the Power On switch located on the
back panel of the display.
Please Note: You must first make sure the Video Receivers located in the Control
(Server) Room have been powered on and available.
Power on using Remote Control Step
The second part of the process must be done with the Remote
Control Unit. This turns the projection display on:
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1. Find the appropriate remote control device. It is labeled Video Wall. This
controller should be located in the Data Control room.
2. Move to a position directly in front of the display that is not functioning.
3. Point the top end at the display.
4. Press the Power on button on the remote. You should hear a power on tone and
see the picture.
5. The display should activate.
Restart the Jupiter Fusion Computer Program
There are times when the Jupiter Fusion computer program that runs on the Video
Receivers in Control (Server) Room that work with the Front Wall Video Projection
Displays will go down. This can happen because of one or more of the following reasons:
• Power Surge
• Loss of Power
• Display Maintenance
• Video receivers maintenance
When the Video Receivers computer that controls the Jupiter Fusion computer program
is restarted, the Login screen will appear on the Front Wall Video Projection Display.
Use the following process to re-start the software application that manages the content.
Prerequisite: The computer must have the Jupiter Remote Cursor Client
software installed.
Part 1 - Load Server Software
1. After logging into the computer loaded with the Juniper client software program,
click on Start/Programs/Jupiter/Control Point/Remote Cursor/RC Client.
2. The RC Client software will be displayed in the Windows Tra
3. Click on the RC Client icon, then Select Server form appears.
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Select server
o
1 Server network name:
OK
|1G1.S0.234.51^^^Hl I
Cancel
| Locate servers
4. Type in the appropriate Network Server IP address, Click OK.
5. The login form will appear on the Front Wall Projection Display.
Part 2 - Connect to the Front Wall Projection Display
With the login form on the Front Wall Video Projection Display the next step is to
move control to the front wall display.
1. Press CTL + ALT + C. This command makes the keyboard and mouse of your
workstation active and connects the PC to the Front Wall Video Projection
Display.
2. Type in the User ID (Administrator) and the Password. This will log you into the
Interface software on the front wall projection display.
3. Press CTL + ALT + D to deactivate the Front Wall Video Projection Display
and moves control back to the work station.
Part 3 - Set Front Wall Video Projection Display
Once control is back to the workstation you need to set the Front Wall Video
Projection Display. This can be done using the Crestron Touchpanel Media
Center or by using the Remote Client software.
To see how to set the Front Wall Video Projection Display using the Crestron
TouchPanel Media Center, see the Jupiter section under the Crestron TouchPanel
Media Center Display and Video sections.
To use the Remote Client software located on the personal computer, use the
following procedure:
1. To start the program, click on Start/Programs/Jupiter/Control Point/Remote
Client.
2. The ControlPoint Client login screen software will be displayed.
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Connect To Server...
Login User
User Name:
Password:
Server Name
161.80.234.51
Cancel
3. Type in the User ID (cscadmin) and Password.
4. This will bring up the main ControlPoint Client software displays as shown
below:
91 No Window Selected
5. To select a layout, click on Wall / Layouts. The form of predefined layouts is
display as shown below:
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Layouts
Available Layouts:
012605(1 +1)
Delete
Save
| Assign Hot-key... |
Close
012605 (6 + 1)
10 Cube (A)
10 Cube (B)
10 Cube (D)
6RGB_4Video
Analyzer_D aily
Daily
Default
DNC Week
EOC Tour
Single Cube
Situation Layout (2 + 4)
SONS
Layout Name:
012605(1 + 1)
Apply
6. Select the appropriate layout (the Default layout is the most common).
7. Click the Apply command button to implement the choice.
If Not Receiving a Signal
If you find one or more of the display turned on, but it is not receiving a signal, perform
the following process:
1. Attempt to power display off and then back on.
2. Confirm the appropriate receiver associated with this display is working.
3. Confirm the cables from the receiver to the display are connected.
4. Confirm cables from the receiver to the dish network are connected.
Power off Step
To power off each video display unit, perform the following process:
1. Locate the appropriate remote (called Video Wall) for the
video display that needs to be turned off.
2. Stand in front of the display.
3. Press the Power Off button on the remote control
4. Listen for sign off tone.
If this does not correct the problem, inform CSC management who
will then contact Five by Five Communication Inc. The phone
number is (703) 721-3483.
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Side Wall Mounted Plasma Video Displays
On the side wall there are three
large multi-function plasma
displays. Plasma flat panel
displays use different
technology that enables the
video displays to be lighter and
much thinner than traditional
television and video displays
that use cathode ray tubes.
Controlled by the Crestron Touch panel Media Center unit located in the Data
Control Room (DCR) and designed by Five by Five Communication Inc, the video
plasma displays can be program to handle many different types of multi-media
communications.
Daily Review
Each morning you should review to make sure the plasma units are turned on and
available. The following is a check list of items that need to be checked for each unit:
• All screens are receiving signals from the Juniper controllers in the Server
Room.
• That functions can be changed from the Crestron Touch panel Media Center
Crestron located in the DCR.
• Make sure you are receiving all the appropriate channels from the satellite dish
networks located on the roof of this building.
• Confirm video plasma displays can receive transmission from the computers.
• Video plasma displays should be set to the television default.
Problem Resolution
If you find one or more of the plasma displays not turn on, use the following two part
process to turn on the video plasma display:
• Power on Process
• Restart Projection Displays
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• Set Function Using Remote Control
• Power Off Step
Power on Process
In the morning when you arrive, the power to the displays should
be on. Use the following process to turn the displays on:
1. Locate the appropriate remote (called Plasma) for the
plasma video display that needs to be turned on.
2. Stand in front of the display.
3. Press the Power on button on the remote control.
Restart Side Wall Plasma Displays
To power on each video display unit, perform the following process to manually start a
display(s):
1. Locate the appropriate display that needs to be turned back on.
2. Press the Power On switch located on the bottom right of the display.
Set Functions Using Remote Control Step
The second part of the process must be done with the Remote Control Unit. This turns the
display on and sets the display to the correct channel:
1. Find the appropriate remote control device (called Plasma). This controller
should be located in the Data Control room.
2. Move to a position directly in front of the display that is not functioning.
3. Point the top end at the display.
4. Press the Power on button on the remote
5. The display should activate.
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Not Receiving a Signal
If you find one or more of the display turned on, but it is not receiving a signal, perform
the following process:
1. Attempt to power display off and then back on.
2. Confirm the Fusion Server associated with this display is working.
3. Confirm the cables from the Fusion Server to the display are connected.
4. Confirm cables from the receiver to the dish network are connected.
5. Review the video section of the Crestron Touch panel Media Center. Confirm
that input and output options have been selected.
Power off Step
To power off each plasma display unit, perform the following process:
1. Locate the appropriate remote (marked Plasma) display
that needs to be turned off.
2. Stand in front of the display.
3. Press the Power Off button on the remote control.
If this does not correct the problem, inform CSC management
who will then contact Five by Five Communication Inc. The
phone number is (703) 721-3483.
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Event Conference Rooms
In each of the EPA Event conference rooms you will find the following equipment.
• Crestron Touch panel Media Center
• Polycom Sound Station conference phone
• Analog telephone.
Daily Duties
Each morning you should review to make sure these units are turned on and available.
Your review should include making sure every piece of equipment is in working order.
The following is a check list of units that need to be checked:
• Perform a teleconference - make sure you can communicate via an audio and
video connection with another unit.
• Confirm video camera is working - make sure it is pointed in the correct
direction and is in focus.
• Confirm the microphone is working - make sure it is on and can pick up a
normal conversation within the room.
• Perform an audio conference - test to make sure audio only conference call can
be setup with another phone.
• Confirm personal computer available and connected - Confirm connections
the EPA Network and the Internet.
• Confirm VCR and DVD are working - Play something so you can see and hear
that the devices is working
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• Confirm the TV is working - test each channel for both video and audio
reception.
• Confirm the Polycom Sound Station conference phone is working - test by
creating a conference call to another event room. You should hear the sounds (like
the television) coming from the other room.
• Confirm the analog phones are working- make sure they are receiving a dial
tone and are available for use
One way to test the Crestron Touch
panel Media Center is to setup a
video and or audio conference between
event conference rooms. Set the
sending room multi function unit to
TV. Once connected you should be
able to see and hear the other event
room.
Another way you can test audio only
conference calls is to call another
person using the function.
Restarting the Equipment
Although all the units should be on 24 hours a day, 7 days a week, there are times when
the units associated with the Crestron Touchpanel Media Center will need to be re-
activated. The following is the process for activating these units.
Plasma video display - the power on button is located on the bottom right side of the
unit. When activated a green light is illuminated.
VCR Player - the power on button is located on the right had side of the Panasonic AG-
3200 VCR unit.
DVD Player - the power on button is located on the right hand side of the Panasonic
DVD-S35 CD/DVD player
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Personal Computer - the power on button is located in the center of the front panel of
the Dell PC unit. When the computer system boots it will come up to the EPA login
screen. The User ID and password for the unit is located under the keyboard. To access
the EPA network, type in the appropriate User ID and password.
Once the individual units are activated turn on the Crestron Touchpanel Media Center
unit. The different units will automatically synchronize with the control unit. If you find
the Crestron Touchpanel Media Center turned off, press the Power on button (the
farthest right hand button on the base) on the base of the unit.
Using the Crestron Touchpanel Media Center
Once the system is activated, there are six different command buttons located on the left
side of the display. Touch the command button on the screen to activate a function. Those
functions include the following:
• Video (Tele-Conferencing)
• Audio (Conferencing)
• PC
• VCR
• DVD
• Television
Video Tele-Conferencing
VTC is interactive telecommunication technology which allows two or more locations to
interact via two-way video and audio transmissions simultaneously. The following
instruction shows how to setup for video part of the video teleconferencing.
To begin if the EPA logo is displayed,
touch the screen to activate the Crestron
Touchpanel Media Center
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Prerequisite: You must have the VTC communication system number.
1. From the menu select the Video Conf. command button. The VTC dial pad will
appear and the Tandherg display image will appear on the plasma screen.
2. Using the touch keypad on the display, dial the VTC connection number starting
with a 9 (e.g. 9-202-555-1234). If calling a long distance, place a 1 after the 9
(e.g. 9-1-202-555-1234).
3. To complete, select the connect button.
Once the VTC call is connected the sending image will appear on the plasma screen.
Audio Level
1. To hear the sending site, check audio level located on the
upper right hand corner of the Crestron Touchpanel Media
Center.
Audio
Level
§
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2. Audio is activated when the mute icon (speaker) is solid white.
LOj
3. If mute icon is yellow touch the icon to turn on audio.
• The MIC ON button is on when icon is selected and the
color is green.
• The MIC OFF button is off when the icon is selected and the
color is red.
Camera Controls
User the camera control functions to control the camera desired view of the conference
room.
F
[ij|
CONTROL 1^^
a
:oom
• Touch the up and down or left to right
arrows located on the Crestron
Touchpanel Media Center to move
camera.
• Use the Zoom controls to change the
camera's angle of view.
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Audio Conferencing
Crestron Touch panel Media Center Display can be used to conduct live audio only
meetings or presentations as well as group discussions conducted in a "live" or
"synchronous" environment. The following shows how to setup up an Audio Conference
call.
Prerequisite: You must have the audio conference phone number.
1. From the main menu select the Audio Conf. command button and the audio
conferencing dial pad will appear on the Crestron Touchpanel Media Center.
2. The Tandberg video display image will appear on the plasma screen.
3. Using the touch keypad, dial the connection number starting with a 9. (e.g. 9-202-
555-1234). If you're calling a long distance number, place a 1 after the 9.
(example 9-1-202-555-1234)
4. To complete, select the connect button.
5. You will hear the phone ring until a connection is made and the party answers.
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Personal Computer Connection
The Crestron Touchpanel Media Center can be used as an interface for a personal
computer or laptop. You can use the PC with the detached keyboard that is already
connected to the system or you can connect a laptop. The following will show how to use
the attached personal computer or an external laptop computer with the Crestron
Touchpanel Media Center.
Desktop Personal Computer
1. Make sure the PC is powered on. The PC power button will be green.
2. If the PC image does not display move the mouse around the wake system out of
sleep mode
3. Select the PC command button from the menu.
4. At the login screen, login to the PC with the provided
username and password located on the underside of the
keyboard.
For information about audio associated with the PC, check the
audio section located in the VTC section.
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Laptop Connection
1. Make sure the PC located under the plasma display is turned off.
2. Select the PC button located on the menu.
3. Connect a VGA cable to the laptop
connection located on the conference
room table.
4. Connect the other end of the VGA cable
to the laptop.
5. Power on laptop and login using the
provided username and password if
laptop is provided by EOC.
To link up the screen use the following process:
1. Press the FN key and hold while pressing the F8 key or CRT/LCD key and
release.
2. If the image does not appear on the pl asma display repeat the above step until
image appears.
VCR
The Crestron Touchpanel Media Center can play standard Video Cartridges Tape.
The following describes how to play VCR tape.
1. Select the VCR button on the
menu.
2. Insert VCR tape in the VCR
player located on the shelf under
the plasma.
3. Use the VCR command buttons
on the Crestron Touchpanel
Media Center to Stop, Play,
Pause, Rewind or Forward.
For information about audio associated
with the VCR, check the audio section located in the VTC section.
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DVD
The Crestron Touchpanel Media Center can play standard American format Digital
Video Disks. The following describes how to play DVD disk.
• Select the DVD button located
on the menu.
• Insert DVD tape in the DVD
player located on the shelf
under the plasma.
• Use the DVD command buttons
to Stop, Play, Pause, Skip,
Rewind or Forward.
For information about audio associated with the DVD, check the audio section located in
the VTC section.
fcT37Tfil
Please Note: By touching the menu button this will bring up the on-screen menu.
Television
The Crestron Touchpanel Media Center can be tune to the most popular television
channels. The following Channels have been preset:
CNN
CNN Headline News
Fox News
CNBX
MSNBC
The Weather Channel
C-SPAN
NASA
How to Select TV Reception on the Crestron Touchpanel Media Center
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The following is how to select a television station to be displayed over the Crestron
Touchpanel Media Center.
1. Select the TV button located on the menu.
2. Select which channel to be displayed or heard.
Polycom Soundstation Audio Conference Phone
After making sure the unit is connected to the phone
and power cables, press the On/Off button.
Dial the number of the conference call.
The Conference call is connected when the receiver
picks up.
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Analog Phones
There are analog telephones available along
the side wall of the conference room.
Please Note: You must dial 9 to get access to an outside line.
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Personal Computers in the Main Operation Floor
In the main EOC room there are a total of 24 computer workstations. Each workstation
contains a personal computer, an audio headset, microphone and an analog phone. These
workstations should be ready and available for use at a moments notice in case the center
has to be activated. They should be at the network log on screen.
Daily Routine Testing PC
Since the computers are suppose to be left on, confirm the computers can connect to the
network.
Please Note: The User Id and password for each computer is located on the bottom
side of the keyboard. Use this User ID and password to connect to the network for the
computer you are testing.
• Once you are connected to the network, attempt to connect to the Internet. If you
can not connect to the network or to the Internet, determine where the problem is
located.
• Test the PC to confirm it can print to the network printers.
• Periodically you should re-boot the personal computers to clear internal memory.
• Perform Operating System, Network and anti-virus software upgrades when
necessary.
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The following is a print screen from one of the workstations located in the Main
Operations Floor.
Each personal computer
located in the EOC main
conference room contains the
standard set of EPA issued
software. This includes the
following software:
Microsoft Office Suite
Lotus Notes
Adobe Reader
ATI Television
MS Internet Explorer
* d* U
My Documents EPS Lrcatcf \Wv3p
9 e m
My Computer EPA Travel Dcwmkiocled
Manager Program...
t @
% Network Gaogle Earth Help and
Places Support
v ® m
Recycle Bin Lotus Mates Procuemenl
6.5 J3bAH
0 S r
In
m m
dT FTi*
• J Start EPAEOCMaaJphcoe... £1 Dociflwncl • Mcrcsrf...
'is ? is* if
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Using the 3M Digital WallDisplay & eBeam Interactive Software
On the right wall of the EOC is a 3M Digital WallDisplay Model #9200IC. Commonly
called Digital WallDisplay this piece of computer hardware allows for a visual display
of a specific computer located in the EOC. The personal computer is connected to Digital
WallDisplay through a software program called 3M Digital Annotation. Once
connected the 3M eBeam Interactive software turns the Digital WallDisplay into a
powerful interactive tool where anything that is seen or done on the local computer can
be accomplished on the wall display. In addition by using a special "electronic pen" a
user can use the attached computer from the Digital WallDisplay
How to Setup the Digital WallDisplay
In the EOC, workstation "G" is the personal computer that is connected to the Digital
WallDisplay. The computer contains special software called 3M Digital Annotation that
allow the user to operate the Digital WallDisplay. The following sections show how to
use the 3M Digital Annotation to connect to the Digital WallDisplay and associated
and eBeam Interactive.
Start the Digital WallDisplay Process
After booting the appropriate personal computer, login into the network.
Move to Digital WallDisplay and press the on button located at the bottom center of the
unit. After the Digital WallDisplay warms up, you should see the video image of the
Workstation "G" personal computer.
From the personal computer desktop click on 3M Digital Annotation icon.
This is necessary to communicate and synchronize the personal computer
with the Digital WallDisplay.
Below displays is the 3M Digital Annotation starting:
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The program will ask if you want to calibrate the Digital Wall Display. If you click the
"yes" command button, the following form will appear on the Digital WallDisplay:
Move to the Digital WallDisplay. Using the Electronic Pen tap the end of the pen on the
marking point in the top left hand corner of the display. Repeat this for all the marks on
the Digital WallDisplay. When complete the display is calibrated and should return to
the personal computer desktop and launches the 3M eBeam Interactive software
application.
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Using the 3M eBeam Interactive Software
The 3M eBeam Interactive software turns the Digital WallDisplay into an interactive
digital presentation system. The following explains the different interactive functions that
can be performed using the eBeam Interactive software through the Digital
WallDisplay. There are four different types of tools:
• Desktop Interactive Tools
• Desktop Annotation Interactive Tools
• S crapb ook Interactive Tool s
• PowerPoint Interactive Tools
Desktop Interactive Tools
This is the main pallet where all other tools pallets can be accessed.
One of the primary; functions is mouse control. Located at the bottom of the pallet wheel,
when this icon is selected you can use the electronic pen on the Digital WallDisplay
like a mouse. All functions of an attached mouse can be done with the electronic pen tool
on the Digital WallDisplay.
Desktop Annotation Interactive Tools
Located at the top of the pallet wheel is the Annotation
Interactive Tools section. Selecting this icon ( ) allows you
to use the electronic pen to "write" on the Digital
WallDisplay. Other icons provide options associated with the
electronic pen functions. The highlighter feature allows
you to emphasize existing text. You can also change colors of
the electronic pen and highlighter.
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Scrap book Interactive Tools
One of the options allows you to use a digital keypad on the Digital WallDisplay.
When you click on this icon, you get an on-screen keyboard. Once displayed on the
Digital WallDisplay, you have all the functions of an attached keyboard.
n-Screen Keyboard
F9 FIB Fill
bksp ins
7 j 8 | 9 | 0
q I w I e I i I I I V I U I i | "o | p | "[ | ] | S I del
I I _d I ' I 9 I _h I j I I I 'I I ' I
| x | c | v | b | n |
shft
c
pupl
/
-
-
IBHf
pdrj
7
s
9
4
5
e
+
1 f 1
1
2
3
ent
•l
LsJ
Another one of the options allows the Digital WallDisplay to become a digital "wipe'
board. Click the wipe board B icon to see the display below:
(fc 3M Digftal Annotation: Untitled!
Ha'*
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PowerPoint Interactive Tools
When you click on this option, ^-^Hl the application opens MS File Browser looking for a
MS PowerPoint.
Please Note: The Digital WallDisplay needs a period of time when the light bulb
projecting the screen is off. This a "cool down" period is necessary between time the
Digital WallDisplay can be turn off and turn on
Sync Problems with the Digital WallDisplay.
One of the challenges with this software and hardware is the synchronizing between the
personal computer and the Digital WallDisplay. After clicking on the icon if the
computer is not sync with the Digital WallDisplay you will get the following error
message form.
Detect Interactive Receiver
An interactive receiver could not be found.
Verify that the connection you are attempting to use is available.
To change your connection, click the "Setup" button below.
When using an interactive system with a USB connection, make sure the
USB cable is securely connected to the receiver and your computer.
When using an interactive system with a serial connection, check the serial
and power cables.
©
When using the wireless interactive system with Bluetooth, make sure you
have established a connection between your computer and the Bluetooth
1 WhiteBoard" service using your adapter's connection utility. Then click
"Retry".
Help
Setup
Cancel
Retry
The following are the steps to
resolve this issue:
1. Turn off the Digital
WallDisplay
2. Re-boot the personal
computer.
3. Log on the computer.
4. Restart the Digital
WallDisplay process.
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Data Center Control Room
This room is located on the back corner of the main EOC conference room. This is the
central nervous system of the EPA Emergency Operation Center. From this location
you can manage audio and video controls throughout the EOC. This includes the
following functions:
• What is displayed on the front projection display screens
• What is displayed the side plasma display screens.
• Rout a workstation to front wall projection and side wall plasma displays
• Manage cameras associated with each room (note there are multiple cameras
located around the main EOC conference room)
• Rout to each of the conference rooms to each other
• Audio levels of the microphones located through out the EOC
• Playing DVD & VCR through the displays
• Manage controls for each of the conference rooms
• Control headphone use (what television station, VTC, audio, etc.)
In the Data Center room there are a number of computers that are used to manage the
different functions associated with operating the EOC. From left to right the computers in
the Ops control room
• Crestron Touchpanel Media Center
• MCU TMS System (not functioning)
• Primary Ghost computer
• Personal Computer (Ops Person) - Three computers
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In addition there are connected DVD, and VCR machines along with additional monitors
that are connected to the Crestron Touchpanel Media Center. These are used to help
manage the EOC operations.
Crestron Touchpanel Media Center
The Crestron Touchpanel Media Center Model # TPMC-15-QM featuring touch
screen technology is the primary computer for controlling all the different audio / video /
computer functions associated with the EOC.
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Power On
HfJ
To begin if the EPA logo is
displayed, touch the screen to
activate the Crestron
Touchpanel Media Center
Once the system is activated, there is a menu of ten
different command buttons located on the left side of
the display. Touch the command button on the screen
to activate a function. Those functions include the
following:
• Display
• Television
• Headphone
• VTC
• Camera
• Microphone
• DVD
• VCR
• Audio
• admin
• exit
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Display
Selecting this option from the menu controls what is seen and
heard on the Front Wall Projection and the Side Wall plasma
displays. When this option is selected, you are presented with
four different display control command buttons.
• RGB
• Video
• Audio
• Jupiter
RGB
Selecting this option from the menu allows for you to manage what input is sent to the
front wall video projection screens. Currently on the front wall 8 of 10 displays are set for
television mode. The other two displays (displays 7 & 9) are defaulted to RGB mode.
Please Note: The other eight displays can be changed to RGB mode. See Changing
Display to RGB section on how to perform this task.
From this screen you can select one or more of the following options as input to be
displayed on the front or side wall displays
• Podium
• Operation Center workstations
• VTC Operation Center camera's
• VTC Event Conference Rooms camera
• Data Centers PC's
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How to Set the Front Wall Projection Display
1. Create your input selection by
pressing the appropriate
command button on the touch
screen that is associated with a
device.
2. Select the appropriate device
from the output list. This is
where you want the output to be
displayed.
For example, each computer workstation has been assigned a workstation number
(located at the desk). Select the workstation from the input list. Because computer
displays are defaulted to RGB, input from the computers will be displayed on the RGB
displays on the front wall. If you want the image from the PC to be on another display,
select the display from the output list.
Please Note: To make changes to the preset video formats, go to the Admin Section
of the Crestron Touchpanel Media Center. In addition, changes can be made using
the Jupiter software program that is loaded on the Data Center's PC's.
Video
From the menu you can select the video from a television station or any camera in the
EOC to be displayed on the front and/or side walls display screens. Currently the
following TV channels have been have been pre configured as input video devices:
CNN
CNN Headline News
Fox News
CNBC
MSNBC
Weather Channel
(SPAN
NASA
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Please Note: You can change or add new channels under the Admin section. For
instructions see Add New Channel section of this document.
How to Select Video Display
1. Press the Video option from the menu.
2. To select the video device, press the appropriate command button from the Input
list on the touch screen.
3. Once the input has been selected, the available output command buttons will
appear.
4. Select the appropriate display where you want the video to be seen.
Audio
Selecting this option from the menu allows you to manage audio from a television station
or camera to be displayed on the front and side walls project screens. Currently the
following TV channels have been have been pre configured as input audio devices:
CNN
CNN Headline News
Fox News
CNBC
MSNBC
Weather Channel
C-SPAN
NASA
In addition, the audio from each of the EOC computer workstations can be selected.
How to Select Audio Display
1. To select an audio device, press the appropriate command button on the touch
screen.
2. Once the input has been selected, the available output command buttons will
appear.
3. Select the appropriate output display where you want the audio to be heard.
Please Note: adjust the volume in the EOC Main Room using the volume controls
on the appropriate control in the Data Center.
Jupiter
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This option allows you to easily manage what is displayed on the front wall in different
preset formats. Currently there are a number of preset options available. They include the
following:
Daily
Default
Single Cube
EOC Tour
Layout 4
Layout 5
Layout 6
Layout 7
The following explains the details when you select a Jupiter setting:
Daily
Selecting this command button manages how a set of selected television stations can be
displayed on the Front Wall in a different preset pattern. The display pattern contains four
smaller screens around a much larger center display. The four smaller displays include
the following:
• Fox News
• CNN Headline News
• MSNBC
• CNBC
The larger center display setting contains CNN
Default
When this command button is pressed, the displays contain ten different preset
television stations - one TV station per display.
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• Display 1 - CNN
• Display 2 - Headline news
• Display 3 - Fox News
• Display 4 - CNBC
• Display 5 - MSNBC
• Display 6 - Weather Channel
• Display 7 - RBG Display
• Display 8 - C-SPAN
• Display 9 - RBG Display
• Display 10 - NASA
Single Cube
When this option is selected, all ten displays are used to show just one image. The
current default image setup is the front video teleconference camera.
EOC Tour
This option shows a combination television and computer images displays in a different
preset pattern. The display pattern contains four smaller screens around a much larger
center display showing the computer display. The four smaller displays include the
following:
• CNN
• Fox News
• CNN Headline News
• MSNBC
Other Jupiter Presets
There are four other command buttons that are currently not setup with preset video
formats:
• Layout 4
• Layout 5
• Layout 6
• Layout 7
Television
This option allows you to select any television station that can be picked up on the
satellite dish network. The selected stations can be displayed on the front walls project
screens or the side wall plasma displays. Currently the following TV channels have been
have been pre configured as input video devices:
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CNN
CNN Headline
News
Fox News
CNBC
MSNBC
Weather Channel
C-SPAN
NASA
How to Select a Different TV Channel
The following is the process for selecting another station from the dish network:
1. Determine the display on the front wall to be used to show the selected channel
2. Select the appropriate display by touching the corresponding radio button (1-8)
on the Crestron Touchpanel Media Center
Please Note: On the front wall there are two displays on the bottom row (Display #1
& #9) that are defaulted to RGB mode and have to be manually changed to receive
television signals.
3. Using the keypad on the right side of the Crestron Touchpanel Media Center,
press the appropriate number for requested channel.
4. Press the ENTER command button to change the channel.
Find the appropriate number of the TV station you want on the printed Dish Network
Channel Directory located on top of the monitor. There is also a copy of the Channel
Directory as a supplement to this document.
Headphones
Selecting this option from the menu allows you to control the audio portion of a selected
television station or other audio function to the headphone that is associated with a
specific workstation. You can also control audio to each of the Event Conference Room s
and the Watch Station Room
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Please Note: Each workstation has a letter associated. This information is located at
the workstation desk.
How to Set up Audio Connection for Headphones
Use the following process to direct a specific television channel to a workstation.
1. Determine the location where the audio needs to be directed. It can he a
workstation, Watch Station, or Data Center.
2. Select the appropriate workstation by touching the corresponding radio button
(workstation A - U, Watch Station A - B, Data (Event) Center A - C)
3. Select the preset television channel command button.
4. Adjust volume as appropriate.
5. If necessary press the mute button to cut off transmission
Video Tele Conferencing
Video Tele Conferencing (VTC) is interactive telecommunication technology which
allows two or more locations to interact via two-way video and audio transmissions
simultaneously. The following instruction shows how to setup for video part of the video
teleconferencing.
Prerequisite: You must have the VTC communication system number.
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How to Set-up a Video Conference Call
From the menu select the VTC command button. The VTC dial pad will appear. To
create a video conference, perform the following instructions
There are 4 cameras located around the EOC main room. Select the appropriate camera to
be used during the video teleconference.
Once the video conference call has been connected, there are controls on the form for you
to control the camera. The controls include movement and zoom. See the Camera
section for additional information.
In addition you can connect microphones to the teleconference. Command buttons can
turn the microphones on or off. In addition, you have volume control.
There are also three color coded command buttons which once the call is connected,
display on the screen and are customized to perform specific tasks.
Camera
Selecting this option from the menu allows you to control the cameras that are located in
the EOC main room. There are three sections to the form that will be displayed include
the following:
• Camera Movement
• Zoom and Focus Controls
• Camera Presets
2. Once the call is connected,
click the Connect command
button.
3. You should see the image being
received from the sender in the
primary screen and what is
being sent to the receiver in the
smaller screen
1. Using the keypad on the
display, type in the video
conference number.
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Camera Movement
After selecting the appropriate camera, these controls allow you to move the camera up
or down and left or right.
Zoom and Focus Controls
After selecting the appropriate camera these controls allow you to move the camera from
a wide angle to a close up shot. In addition, there are manual and auto focus controls.
Camera Presets
There are six camera preset available that can be setup. In addition, you can save an
existing set of controls to a preset by selecting the preset and clicking the Save command
button.
Microphone
Selecting this option from the menu allows you to manage the microphones in the EOC
main room. There are on / off radio buttons for the following microphones:
• Computer workstation
• Fixed and wireless microphone at the podium stand
• Microphones in the Watch and Data Center.
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How to Manage Microphones in the EOC Main Room
The following is how to turn on a microphone at a computer workstation in the EOC
main room:
1. Determine the computer workstation where the microphone is located.
2. Find the appropriate radio button on the Microphone display screen.
3. Press the On radio button.
4. At the computer workstation, turn the microphone on
5. Microphone is active.
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DVD (Digital Video Disc)
The Crestron Touchpanel Media Center can play standard (DVD) in American format.
There are three sections to the display:
• DVD Selection
• Player Controls
• Menu Controls
DVD Selection
From this controller there are two DVD players. One is located Operation Data Center
and the other is located in the Control (Server) Room.
Player Controls
These are standard controls for running the selected DVD player. You can do the
following:
• Play
• Stop
• Pause
• Fast forward & backwards
• Skip to Next Track
• Skip to Previous Track
Menu Controls
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At any time while the DVD player is running, if you want to get to the menu of what is
on the DVD, press the Menu command button. There are also controls to allow you to
maneuver around the menu.
How to Play a DVD
The following describes how to play DVD disk.
1. Select the DVD button located on the menu.
2. Select the DVD player (OPS Center or Control Room)
3. Insert DVD disk into the appropriate DVD player.
4. Use the DVD command buttons to Stop, Play, Pause, Skip, Rewind or Forward.
Please Note: In order to display the DVD in the Front Wall or Side Plasma displays,
go to the main menu. Press on Display then Video. One of the input options is Control
Room DVD. Press that command button. Then select your output display.
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Video Cassette Recorder
The Crestron Touchpanel Media Center can play standard Video Tape Cartridges in
the Video Cassette Recorder (VCR). The following describes how to play VCR tape.
There are three sections to the display:
• VCR Selection
• Player Controls
VCR Selection
From this controller there are two VCR players. On is located Operations Data Center
and the other is located in the Control (Server) Room.
Player Controls
These are standard controls for running the selected VCR player. You can do the
following:
• Play
• Stop
• Pause
• Fast Forward
• Fast Rewind
How to Play a VCR
The following describes how to play VCR disk.
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1. Select the VCR button located on the menu.
2. Select the VCR player (OPS Center or Control Room)
3. Insert VCR tape in the VCR player.
4. Use the VCR command buttons to Stop, Play, Pause, Rewind or Forward.
Please Note: In order to display the VCR in the Front Wall or Side Plasma displays,
go to the main menu. Press on Display then Video. One of the input options is Control
Room VCR. Press that command button. Then select your output display.
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Audio
Selecting this option from the menu allows you to control the volume in the following
areas:
• OPS Floor
• Data Center
• Watch Station
OPS Floor
This slider control provides overall volume control on the main conference room.
Data Center
This slider control provides overall volume control on the Data Center.
Watch Station
This slider control provides overall volume control on the Watch Station room.
Please Note: All controls have additional mute command button. If the mute
command button is white the microphones are active. If the mute command
button is flashing yellow the mute is on and the microphones will not transmit
sound. By pressing this mute command button, you cut off all microphones from that
section.
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Admin
Selecting this option allows you to manage all multi media communication at the EOC
from the Data Control Center. When the form appears, on the left side there is a menu
with command buttons. These command buttons allow access to the following rooms:
• Event Rooms
• Executive Conference Room
• Main Operations
Taking Control of a Conference Room
Press the appropriate command button. The main part of the form will change to show the
Crestron Touchpanel Media Center unit for that room. At that point you have control
of that room's Media Center unit. With control you can perform the following processes
from the data center through that room:
• VTC (Video Tele Conferencing)
• Audio Conferencing
• Personal Computer
• Video Tape Recorder (VCR)
• Digital Video Disk (DVD)
• Select Television Channel
By touching the main part of the form, it is similar to touching the screen on the Media
Center in the room.
For example, by pressing an Event Room 1 command button, the main part of the form
will show you that room's Crestron Touchpanel Media Center screen. By touching the
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screen you can perform all the functions with the unit just as if you were sitting in the
room. This allows you to monitor and resolve some problems from the Data Control
Center without having to physically be in the room.
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MCU Tandberg Management System
One of the PC's located in the Data Center is dedicated to handle a specific computer
application. Loaded on the computer is a set of applications called Tandberg Multi-
functioning System. It is used to schedule and create conference calls. This PC is
dedicated to handle specific computer applications.
Tandberg Multi-Function System
The MCU Management Software application allows you to connect multiple video
teleconferencing connections. The applications include the following:
• Schedule Conference Calls
• Creating a Conference Calls
Scheduling Conference Calls
Through the MCU Management software you can schedule conference calls. At this time
the scheduling software is not loaded onto the server. Once the software has been
installed, then the documentation can be completed.
Access the MPS Tandberg System and Open Admin Console Application
1. Log on to computer
2. Double click on the Microsoft Internet Explorer icon on the desktop.
3. The Browser opens with several Tandberg Links and a Security Alert Message
4. Select the "Yes" option
5. Select Overview tab at the MCU Management window
6. If you do not get a viable connection to the internet, wait until you see the page
cannot be displayed error because of no internet connectivity and type the
following IP address in the browser. 192.168.85.13
7. This will bring up a the logon screen
8. Type username and password
9. You're in the Tandberg System Administration Console
Creating a Conference Call
With the application started you can create a video and / or conference call. Linked to the
Scheduling of Conference Calls is handled by Tandberg System Administration. The
Emergency Operations Center Systems Administrator (EOC, SA) must have access to the
Tandberg System on a computer in order to create Conference Calls. The Tandberg
Systems is a Web-based program and must be accessed through a browser.
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Creating an Ad-hoc Conference Call
1. On the Overview
screen, the Conference
Column displays 15
entries available to
create a VTC and/or
conference call. This
display provides the
status of each
conference line.
Please Note: Although the system can handle up to 15 numbers, there are only 9
active conference phone numbers currently available
2. In the main form area
select an available entry
to create a conference
call.
3. When the new form
appears give the
conference call a name in
the Conference
Configuration. Be
descriptive.
4. Depending on the type of conference call, leave most of the parameters to default
on this form.
5. One section that needs to be changed is Participants Section. This determines the
number of people that will participate in the conference call.
6. Click Create Conference command button. This will bring up the Conference
Status form.
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Add Participants to the Conference Call
7. The Conference Status
form lists the participants
to the conference call.
8. Click the Add
Participants command
button. The Call
Participant form will
appear. Here is where you
list the people who will be
participating in the
conference call.
9. You can select a
participant from the
Phonebook or you can add
a participant manually.
10. As part of the Manual Dialing section includes the following:
• The Conference Phone Number
• Dial Profile (Phone, ISDN, etc.)
• Sub Address
• DTMF String
11. Click Add command button to include the participant in the conference call.
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12. When you finish adding all the participants click the Call Participants command
button. The application will dial the participants of the conference call.
13 The MCU Detail form is displayed showing the status of the participant calls.
Here you can monitor the status of the calls.
14. Looking at the form you can List form you can tell if the caller is video —'- or
ill
XJ)
telephone -1 by the icon present.
Checking the Status of a Video Conference Call
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Once the video
teleconference call
(VTC) is connected you
can check the status of
the call by look at
Status field on the
overview form.
From this form you can
click the camera BB or
microphone H to
cancel the image or
mute the audio.
How to View Detail of a Call
While the video conference call is in progress, you can monitor the process using the
following process.
1. From the Overview Tab section through the Basic or Advance Tab you will see
the listing of the conference call on the MCU List form.
2. To see details and the current image being seen double click on the appropriate
Participant
Participant field 1 eoc evi - tsooo
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3 MCU Management: [PA KM'. M
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3. The result will be
the Participant
form.
4. This form provides
a snapshot image of
the VTC call in
progress.
5. In addition, detailed
information about
the participant
technical
specifications.
6. Click the Refresh command button at the bottom of the form to provide the latest
information about the VTC call.
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Add a Person to the Tandberg MPS Phonebook
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1. From the main form,
click on the
Phonebook tab. The
Phonebook List
form will appear.
2. To add a new entry
into the Phonebook,
click on the Add
New Entry
command button.
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3. Fill in the following
fields:
• Name - Provide
the name of the
contract
• Phone number or
the IP address
• Type Code
• Type Profile
4. When done, click the
Save Command
Button to add the new
entry to the
Phonebook list.
Modification Requests
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At any time before the requested conference call you can make changes to different
properties associated with the conference call. The following shows how to make
changes to appropriate fields.
1. Click on Overview
tab at the top left of
the main MCU
Window
2. Select appropriate
conference line.
3. Click on
Conference
Configuration to
modify call.
4. Make desired
modifications
5. Call email participants with Conference number and other details if needed.
1. Click on overview
located at the top
left of the MCU
Window
2. Select Conference
Line
3. Select Add
participants
4. Requestor should
provide conference
system number
If any changes are requested for type of conference call:
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5. Check phone book for conference number (If conference number is not listed in
phone book
6. Type number in number field
7. Click Add
8. Number will appear in participants column located on the right of the Conference
Information Window
9. Select Call Participants
a. You may also type in number if not on the directory.
i. Be sure to put a "9" in all dialing strings and change call to
telephone type if an audio conference only.
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Understanding MPS, Status & Usage Sections
Above the Conference Overview are three forms that allow you to monitor
communication lines that are used during Conference Calls.
(=) Overview M Phonebook ($> System Status t' System Configuration S MCU Configuration
MCI)
MPS J4.0-S41000
IP#1 161.80.239.13
IP#2 192.168.100,101
GK#1 - Inactive
GK#2 - Inactive
I SIP Server Inactive
Auto-Refresh:
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Video Calls 0 of 60
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| Total Bandwidth 0 of 46080
Conferences 0 of 15
MPS:
This shows the IP addresses.
Status:
Shows what communication lines including the PRI are available.
Usage:
Shows the percentage of the number of conference calls
System Status Tab
This tab shows the status of the selected communication type. There are seven different
types of communications including the following:
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H.323
SIP
System
Information
System Configuration Tab
This tab is how to select and configure different types of communications
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The following are the different types of communications:
1 3 MCU Atanacvnari
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H320
PRI
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IP
Media Board IP
Serial V35
H.323
S.N MP
SIP
QoS
Misc
Upgrade
Language
XML
Upgrade Form
When there is a problem, one of the places to review is the Upgrade form. Located under
the System Configuration tab, the System Information section shows hardware and
software serial numbers. This includes the Current Option Keys which control entries
access to PRI.
MCU Configuration Tab
This tab is how to select and configure different types of communications
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The following are the different types of communications
I Smuimao
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• Dial-In Numbers
• Network Profiles
• Conference
Template
• Files
Using the Web Interface Version of the Application
Conference Ends
1. Click on End Conference or the Red phone
telephone type if an audio conference only
to disconnect from the call
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Ghosting Machine
To make sure the computers in the EOC have the latest software upgrades, there is a
standard desktop computer located in the Data Center that has been configured to
emulate a personal computer located on the main operation floor. Being attached to the
network, this computer is always gets the latest updates of operating system, anti-virus
and other software used by EPA personnel in the EOC.
Operation personnel use ghost imaging when they want to create identical configurations
and install the same software on numerous machines. For instance, if a company needs to
dole out 100 laptops to its employees, then instead of manually setting configurations,
and installing applications on each machine, ghosting software (usually contained on a
floppy ) will retrieve the ghost image from the server, convert it into its original form,
and copy it onto the laptop.
How to Create a new EPA PC via Ghost Image from the Server
Periodically operations personnel copy this image of the hard drive to a dedicated server.
This computer image is available so operation personnel can quickly replace/repair a
problem workstation in the EOC. The following is the process for ghosting a PC.
Prerequisite: In order to begin, you need the following equipment:
• PC to receive the ghost image
• Ghosting diskettes (located in the file cabinet drawer)
• Cable connection to the network
Part 1 Connect to
the Ghost Server
1. You can choose to go to the Ghost Server (Computer Name #W75D3ETH001)
located in Cabinet 3 in the Control Room and sign on directly.
2. You can run a Remote Connection (Accessories / Remote Desktop) from any
computer on the network and connect to the Ghost server at IP #161.80.234.65
3. Once on the Ghost server click on the Symantec Ghost Imaging Icon. A form
will appear.
4. Create a name for the session (this become important later)
5. Click to open the browser folder. Look for the Ghost Image Folder
6. Select the appropriate computer which will receive your ghost image.
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Please Note: Do not attempt to use a different type computer - the imaging will not work
Part 2 Manual Boot
1. With the computer turned off, put in the Ghosting startup diskette 1 into the "A"
drive
2. Turn the computer on. The computer will boot off the diskette.
3. You will have to insert a 2nd boot diskette.
4. Select Restore Image option
5. When the form appears, select Ghost Cast / Multi Cast
6. This will bring up a form. Type in the same session name you type at the server
7. Choose Automatic radio button (this will allow the computer to go out to the
network and find the Ghost Server via the Session Name)
8. Once a connection is made, confirm both side disk drives (server and receiving
computers) are correct.
Part 3 Start Image Ghosting
1. You should see the receiving computer disk drive in the listing.
2. Click the Send command button to start the ghosting process.
Part 4 Customize Workstation
1. Once the ghosting image is complete re-boot the receiving computer.
2. You are going to get an error saying duplicate network IP address.
3. Change the network IP address to the new IP address.
How to Upload a EPA PC to Network Server via Ghost Software
Periodically operations personnel copy the image of the local PC hard drive to a
dedicated server. This usually happens have a major OS upgrade. To make the process
simpler operation personnel use a process called ghosting the computer.
Ghosting the computer process uses special ghosting software - a method of converting
the contents of a hard drive — including its configuration settings and applications — into
an image, and then storing the image on a server. When contents of the hard drive are
needed again, ghosting software converts the image back to original form.
This way other computers can be easily imaged from this updated version of the
software. The following is the process for ghosting a PC to the Server.
Prerequisite: In order to begin, you need the following equipment:
• PC the contains the ghost image to be sent to the server
• Ghosting diskettes (located in the file cabinet drawer)
• Cable connection to the network
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Emergency Operations Center
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Part 1 Connect to the Ghost Server
1. You can choose go to the Ghost Server (Computer Name #W75D3ETH001)
located in Cabinet 3 in the Control Room and sign on directly.
2. You can ran a Remote Connection (Accessories / Remote Desktop) from any
computer on the network and connect to the Ghost server at IP #161.80.234.65
3. Once on the Ghost server, click on the Symantec Ghost Imaging Icon. A form
will appear.
4. Create a name for the session (this become important later)
Part 2 Manual Boot of PC
1. With the computer turned off, put in the Ghosting startup diskette 1 into the "A"
drive
2. Turn the computer on. The computer will boot off the diskette.
3. You will have to insert a 2nd boot diskette.
4. Select to Start for Ghost Boot Disk (Opt. 1)
5. When the form appears, select Ghost Cast / Multi Cast
6. This will bring up a form. Type in the same session name you type at the server
7. Choose Automatic radio button (this will allow the computer to go out to the
network and find the Ghost Server via the Session Name)
8. Once a connection is made, confirm the disk drives (server and receiving
computers) are correct.
Part 3 Start Image Ghosting Upload
1. You should see the receiving computer disk drive in the listing.
2. Click the Send command button to start the ghosting process.
Part 4 Naming Ghost Image on Server
• Once the ghosting image is complete name the Ghost file in the server.
• The file should include the following parts:
o Computer Name
o Model Number
o Current Date
Here is an example of a file name:
• Dell
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• Optiplex
• 6520
• 20070829
Put together like this:
• De!10ptiPlex625020070829
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Operational Personal Computer (three computers)
The other are three standard Dell desktop personal computers in the Data Center that
the operator can use to perform their daily task. These computers are used to help manage
and document day to day activities in the EOC. Those tasks can in the following:
• e-mail
• Internet
• Remedy Log Tickets
• Monitoring Television via ATI
• Control Point Client Software
• Network Administration
• EPA Laptop Setup
Monitoring Television via ATI
Operation personnel can watch all the channels that are available to the operation center
computers through ATI Multimedia TV software.
Creating a ATI TV Session
From the Windows desktop click on Start / All Programs / ATI Multimedia Center /
TV
If initialization has been done, and the cables in the Control Room have been connected
then the TV will appear and the all the channels of the Dish Network will be available.
Otherwise you will need to initialize the program using the Channel Initialization Wizard.
The wizard will walk you though connecting you computer to the Dish Network.
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Jupiter Remote Control Point Client software
On each of the operator's computer is Jupiter software program. This program works
in conjunction with the Crestron Touchpanel Media Center unit to configure the front
and side wall displays.
Currently there are a number of preset display formats available. This software can be
used to create additional display formats. Below is how to create a new display format.
Once the new format is created, the format will be available for use under the Display
section of the Crestron Touchpanel Media Center unit.
Creating a New Format
1. To start the program, click on Start / Programs / Jupiter / Control Point /
Remote Client.
2. The ControlPoint Client software will be displayed.
3. To create a new format, click the Wall option from menu at the top of the
display.
4. Select to type of display you're trying to create (New LiveVideo Window or
New RGB Video Window).
5. Make changes by moving displays and resetting display size.
6. Save changes for future use.
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How to Change the Size or Move a VTC Display
Using ht ControlPoint Client software at any time you can change the size of a display
format. For example, if you are performing a VTC and you want the display to be located
on one side of the Front Wall Projection Display perform the following process:
1. To start the program,
click on Start /
Programs / Jupiter /
Control Point /
Remote Client.
2. ControlPoint Client
software will be
displayed showing the
current projection.
3. Use the handles to change the size. To move the image, expand one side and
contract the other.
How to Change a Display to RGB
The following will show how to change a specific display to RGB format.
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1. To start the program, click on Start / Programs / Jupiter / Control Point /
Remote Client.
2. The ControlPoint Client software will be displayed.
3. Select the display you want to change. Right mouse click.
9 Properties
Source
Placement Image Quality Cropping RGB Timing
Channel:
^Sub-Systern
O LiveVideo
© RGB Capture
Start
Stop
Video Signal
Format:
Input:
Pause
Cancel | Apply
4. Select Properties option.
The Properties form will
appears
5. Change the Sub System
section to RGB Capture.
6. Click Start the new
format.
7. Click Apply command
button to implement the
change.
Checking the EPA EOC Hotline Voice Mail
To review voicemail message that have been left on the EOC Hotline voice mailbox
perform the following process:
1. Dial 202.566.2400
2. The system will prompt for a password enter 436436
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Working with USB Data Sticks for Notes
Retrieving Lotus Notes IDs
This process will customize the Lotus Notes program for a specific user. The user's
Notes ID must be available before the Lotus Notes Profiles can be configured. It is the
EOC user's responsibility to bring a copy of their Notes ID with them to the EOC via
floppy diskette, CD or thumb drive media. The following is how to create the Lotus
Notes ID file:
1. Select and double click on My Computer
2. Select and double click C:\
3. Select and double click Lotus
4. Select and double click Notes
5. Select and double click Data
Psmolens.id
6. Locate the user's Notes ID file
For example: Psmolens (This will be 8 characters; initial of user's first
name and up to seven characters of user's last name) **
7. Right click on ID File
8. Select Copy from pop up window
9. Insert floppy diskette, CD or thumb drive media into the appropriate drive
10. Paste the ID File to the media
Creating USB Data Stick Configuration
Address G:\INF0RMATI0N TECHNOLOGY\Software\Lotus\Notes USB
Folders x
ry=^i 0^\ ~i ^rna9ev^
CJ bin J L°tU5 ® o»
Run Lotus Notes.bat
MS-DOS Batch File
_W_J 1 KB
0 l£) Lotus
E ~ Notes 6
SI £) Notes 6_5_Client_Only
~ ljJSHU
IS Q bin
(±11£) Lotus
Creating a Notes Data Stick
This process copies the files located in the Notes USB folder on the shared drive
to the new user's data stick. EOC\SHARE\INFORMATION
TECHNOLOGY\IT Support\Software\Lotus\Notes USB. The four
folders/files that should be copied are including Lotus, Bin, Lotus V.3 folders and
Run Lotus bat.exe file.
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1. Insert floppy diskette, CD or thumb drive media into the appropriate drive
2. Select and double click on My Computer
3. Select and double click the appropriate drive for the media device
4. Hold the Control key down and place cursor over a highlighted folder
Accessing Lotus Notes IDs
The user's Notes ID must be available before the Lotus Notes Data Stick can be
configured. It is the EOC user's responsibility to bring a copy of their Notes ID
with them to the EOC via floppy diskette, CD or thumb drive media.
1. Insert floppy diskette, CD or thumb drive media into the appropriate drive
2. Select and double click on My Computer
3. Select and double click the appropriate drive for the media device
4. Locate the Notes ID file from the Lotus\Notes\Data directory
5. Select and right click on the ID file
6. Select and click on Copy
7. Select and double click on My Computer
8. Select and right click on the appropriate drive were the destination file will be
copied.
9. Select and click Paste
Configuring Lotus Notes IDs
Upon creating the notes id; the file should be copied from the media device to the
Notes data directory on the Notes Data Stick.
1. Insert the floppy diskette, CD or thumb drive media into the appropriate drive.
2. Double click on My Computer
3. Select and double click the appropriate drive for the diskette, CD or thumb
drive
4. Locate the Notes ID file on the media device
5. Select and right click on the ID file
6. Select and click on Copy
7. Select and double click on My Computer
8. Select and double click on the appropriate drive were the file will be copied to
for the USB Notes Data Stick.
9. Double click on the Notes folder on the USB drive
10. Double click on Louts
11. Double click on Notes
12. Double click on Data
13. Right click in the window area and select Paste
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Accessing Persons Document
Open a copy of User's Person Document from the EPA Domino Directory
1. Type user's Last Name and a search bar will appear
2. Click on Search after typing the last name
3. Scroll down to user's name
4. Select and double click on User's Name to access user's person document
Configuring of Lotus Notes Profiles
1. Click on the Advanced folder.
2. Click on Locations
3. Double click on the EPA Network — Home Server location
4. Click on the Edit Location tab at the top of the document
5. Click on the user's person document tab
6. At the Basic tab highlight and copy the user's internet address
7. Paste internet address to the EPA Network profile,
E.g. lastname.firstname@epama.il.epa.gov
8. Click on User's Person Document
9. Copy Mail Server Name from User's Person Document
E.g. DCICMAIL17/DC/USEPA/US
10. Paste Server Name to Home/mail server under EPA Network
11. Paste mail file information to EPA Network location
12. Click Save and Close
Training User on Usage of Lotus Notes USB Stick
1. Take configured Notes USB Stick to user's workstation
2. Insert Notes USB Stick in USB Drive on workstation
3. Select and double click on appropriate Drive letter for USB Drive
4. Select and double click on Notes batch File
When the batch file is completed, it prompts user to strike any key to
continue (This closes the batch file and brings up the ID file screen)
Select appropriate Notes ID file
Select open
5. Select and click on EPA Home Server if user is logging in at EPA or
select and click on EPA HUBZ Remote if user is logging in from a
remote location
6. Select and click OK
7. Type password when Notes logon screen appears
Page 76 of 102
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Creating a Remedy IT Service Management Solution
When there is a problem which requires an outside agent to resolve, the first step is to
open a Remedy ticket. This ticket tracks the progress of resolving issues.
Overview
Remedy is the Information Technology tool used by the Emergency Operations Center
(EOC) to submit, monitor and manage the request/issues presented by the end-users of
the EOC to the CSC personnel in the EOC. This tool enables IT Staff to effectively
manage the processes from request, planning, implementation and verification. It also
provides a track record of request/issue as they are submitted to the EOC and allows for
detailed monitoring, responsibility and accountability for each request\issue.
Responsibilities and Procedures
The Emergency Operation Center (EOC) support staff is responsible for submitting
Remedy request to capture details of all task they are performing in the EOC (including
but not limited to customer request, problems and troubleshooting). The following
procedures will cover:
• Accessing Remedy
• Creating Request/Issue
• Updating Request/Issue
The following procedures are defined for the EOC Support Staff.
Page 77 of 102
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Accessing Remedy - A remedy ticket should be opened to document/track any and every
request or issue presented to the EOC support staff.
ly is accessed via the
;t.
Open internet explorer
and enter
https:\\epacallcenter.
com
Enter your user name
and password
After successful entry
of your user name and
password, the Remedy
Service Management
screen will display.
Click on the Console you want to Access.
Technical SuDDOit Console
Asset Manaaei Console
Chanae Approver Console
UPDJIIED What's New Remedy User's Guide 1.4
Logout
4. Click on the Technical Support Console in the Remedy Service Management
page. Network status, assigned request and navigation links are displayed.
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Page 78 of 102
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Creating Request
1. Click on New Request
located on the far left
column under Help
Desk. The Help Desk
Details form will
appear.
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2. In the category, type and item fields; use the pull down menu to select the action
that best fits the description of the request/issue.
3. In the summary field; give a brief description of the user problem or action that
need to be performed.
4. In the description field; click in the area to populate the information that was type
in the summary field.
5. Under the request details
a. Type in the user's name in the Name • field
b. Click on the head profile located next to the Login Name field
6. This will generate a search for the name entered in the users name field. The
user's information or a list of users will appear
a. Click Save
b. Click OK
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Emergency Operations Center
Standard Operating Procedures
September 27, 2009
Assignment
Added Attachments
Group* HQ EOC Tech Support - 1
Attach Label File Name Max Size
[Add] Deleie
New Search | | New Request 1
Htey 1 [
Save ]
Showing 1 • 1 of 1
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Called IKON on
the ecopier
becuase trhe right
SHIFT key on the
keyboard does
Confirmation
Under Assignment
1. Use the pull down menu in the Group+ field to select EOC Tech Support
2. In the Status Pull down menu
a. Select resolved if the task/issue has been completed with updates made in
the activity log.
b. Select Pending if the task/issue has not been completed with updates made
in the activity log.
c. In the Pending Pull down menu
i. Select the pending category that represents the current status of the
pending request.
3. Submit Request
a. Click on submit tab to generate a Remedy ticket number to be documented
in the EOC Support Services Log.
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Updating Assigned Request
1. Click on the entry of the ticket that has been assigned. The selected item will be
highlighted grey.
2. Click on details
A full view of the ticket will open up.
Page 80 of 102
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3. Click on the activity tab
Type in the information of services performed and status of the problem in the work log.
4. In the Status Pull down menu
a. Select resolved if the task/issue has been completed with updates made in
the activity log.
i. Click on the Save tab and the request will be closed.
b. Select Pending if the task/issue has not been completed with updates made
in the activity log.
i. Click on the Save tab and the request will be returned to the
assigned request queue.
EOC Support Services Log
Overview
The EOC (Emergency Operations Center) Support Services Log is a record of support
services and significant activities performed in the EOC. The EOC IT Support Staff is
responsible for capturing details of the tasks they perform in the EOC (including, but not
limited to, customer requests, software/hardware issues which will/may result in
troubleshooting, phone calls, research, etc.) The Support Services Log is accessed via
Lotus Notes Mail in database. It is located on the DCAPPS3 server.
The EOC IT Support staff will log entries when they arrive at work, depart from work, as
well as before and after their lunch break.
The following describe the day-to-day activities of the EOC for all EOC IT Support Staff.
The log contains detailed information of EOC activities, which are updated as requests
are received, to document and convey events and anomalies across the EOC IT Support
Staff. The log provides the following information about each activity:
1. Date and time of activity
2. Title of activity
3. Description of activity
4. Status of activity
Responsibilities & Procedures
The EOC It Support Staff is responsible for maintaining the EOC IT infrastructure in a
constant state of operational readiness. The EOC IT Support IT staff will provide
technical support, training and documentation for end users of the facility to ensure that
OEPPR achieves maximum value from the installed tools and technologies.
Page 81 of 102
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The following procedures are defined for EOC IT Support Staff.
The Operations log will contain:
Daily log will contain events occurring during normal business hours of EOC from 7:00
AM - 8:00 PM Monday through Friday and 8:00AM - 6:00PM Saturday and Sunday.
1. The opening of the log will reflect a summary of the previous day's events,
current network status and EOC personnel status.
2. The Remedy database should be checked for pending and newly assigned tickets
to HQ-EOC. EOC staff should ensure the status is updated and recorded in the
log.
3. Document the checklist for the System Status Check daily:
4. All outages are to be recorded in the log with a Remedy ticket number along with
detailed information.
5. At the end of the day (8:00 PM), the EOC staff member on the console will close
the operations log. The current status of the network, pending issues and open
Remedy tickets will be listed and carried over to the next day's log.
6. In the event of network outages/issues after hours (8:00 PM), the on-call person
will re-open the current log for the day, to input information pertaining to
outages/issues. The on-call person will close the log after entries.
How to Access the Support Services Log:
The Support Services Log is accessed via Dominos Lotus Notes. It is located on the
DCAPPS3 server in the EOC database and the file name is EOCVEOCmastrstnlog.nsf.
Perform the following steps to access the database:
1. Select and click on File from the Lotus Notes menu bar
2. Select and click on Database from drop down menu
3. Select and click on Open from drop down menu
4. Select and click on DCAPPS3/DC/1)SEP'A/US in the drop down menu under the
server name
5. Select and click the EOC database folder
6. Select and click on EOC Support Sendees Log and double click it. (This will
open and place an EOC icon within the Lotus Notes workspace).
7. Click on EOC EOC Support Services Log from the Lotus Notes menu to obtain the
log.
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8. Press the Esc key to exit the EOC EOC Support Services Log
9. Press the Esc key to exit the EOC database
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-------
Emergency Operations Center
Standard Operating Procedures
September 27, 2009
3. Click on Save and Close
Network Administration
Another process that is handled is Network password functions
Creating a Novell Administrators Account
1. Start the Novell Console One
icon located on your desktop.
application by double clicking the Console One
IS Novell ConsoleOne
File Edit View Wizards Monitors Tools Help
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2.
3.
4.
5.
6.
7.
The directory tree
will appear on the
left side.
Double click on
USEPA.
Double click on
EPA
Double click on HQ
Double click on AR.
Scroll down until
you see EOC.
Right click on EOC.
B New User
A
Name: |
Surname: | Q
I I Set Default Login Sequence
I I Assign Enhanced Password
[H Force Password Change
~ Prohibit Password Change
[~1 Assign Simple Password
| | Force Password Change
Unique ID: |
I I Use template:
I I Define additional properties
I I Create another User
Cancel
9. Select New.
10. Select User.
11. A New User window will
open.
12. In the Name field enter the
new username using
"admin" and the first letter
of the first name and first
letter of the last name. (i.e.
Marvin Anderson would be
entered as adminma).
13 . In the Surname field enter
the same name you entered
for the username.
14. The Unique ID field will
automatically display the
EPAEOCAMSOPx
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Emergency Operations Center
Standard Operating Procedures
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name entered in the Name field.
15. Check the box "Use Template"
16. Click the Browse button to the left of the Use Template field.
B Select Object
Look in: EOC (§ [g§ <>> | OK |
^ ZEN_Applications
ZEN_Policies
°I§ ZEN_Workstations
iftl EOC-Template
4 items ^}=
Find objects that match this criteria:
Object Name: |
Object Type: All Selectable Types
17. A new window will open
with "EOC-Template"
highlighted.
18. Select OK and the
window will close.
19. The template name is now
displayed in the Use
Template field.
20. Check the Create Home Directory box is automatically checked and a Directory
Name is automatically inserted.
21. Assign NDS Password is automatically checked with "Prompt during creation"
selected by default.
22. Check the box "Define additional properties"
23. Select OK and the New User window will close.
Set Password fx]
~
Novell
New Password: | ***********
Retype Password: | ***********|
24. A "Set Password" window
will open.
25. The password must be a
minimum of 6 characters.
26. Enter the new password
and retype the password.
27. C
ick Set Password and
the window will
close.
28. The "Properties of
xxxxxxxx" (User
EPA EOC AMSOPx
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Emergency Operations Center
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September 27, 2009
name) window will open.
29. Click on the Memberships tab.
30. A list showing current memberships will be displayed.
31. Click the Add button in lower right.
32. A "Select Objects" window will open.
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Blackberry Support
1. Troubleshoot Blackberry problems using normal IT troubleshooting skills.
2. Determine the problem is with the Blackberry unit or Blackberry Desktop
Software.
3. Call Blackberry Support (RTP) at 1-919-767-7234.
4. Follow instructions provided by Blackberry Support Team.
5. Obtain the name of the Blackberry Support Team Representative.
6. Enter a new log entry in the CSC Support Services Log with a summary of the
Blackberry Support phone call.
Laptop Setup
Before a new EPA employee receives a laptop, operation personnel must setup and
customize the laptop with EPA standard issued software. The software that will be
installed includes the following:
• Microsoft Office Suite
• Lotus Notes
• Adobe Reader
• ATI Television
• MS Internet Explorer
To make the process simpler operation personnel use a process called ghosting the
computer. Ghosting the computer process uses special ghosting software - a method of
converting the contents of a hard drive — including its configuration settings and
applications — into an image, and then storing the image on a server. When contents of
the hard drive are needed again, ghosting software converts the image back to original
form.
Creating a Standard EPA Laptop
Connect the laptop to the network either by using a network cable or laptop docking
station. With the laptop connected to the network, you can use ghosting process to install
the standard PC environment.
To complete the ghosting process, refer to the Ghosting section of this document. On the
ghost server there are a number of images of PC and laptop computer images. The
following is an example DellLaptopS 10June07.gho 0f a ghosting image on the ghost server.
Page 87 of 102
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Watch Officers Station
This room is located at the back of the main. From this station the EPA watch officer can
monitor activities. Although the Data Center Operators can offer general assistance in
supporting and maintaining the computers that are in the Watch Officers Station, this
document will not cover the specialized computer software that is located in this room.
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Printers (network and wireless) Status
There are a number of network and wireless printers available for use by computers in the
EOC. The printer stations are located throughout the EOC in the following locations:
• Front of the main room (just to the left of the podium)
• Back Hall behind the Event Conference Room Two
Front of the EOC main room
There are two (2) network printers located at the printer station in the front of the main
EOC room.
The primary printer is a HP Laserjet 4250dtn - a 16 page per minute black and white
printer that is attached to the network. The network name for this printer is:
AR_EQC_OSWER_B433_HPC_4250. The web address for this printer is
161.80.51.132
There is also a HP Model HP 5550 color printer available. To access the printers, you
must be connected to the network and point computer to the printer with the network
name of AR_EOC_OSWER_B433_HPC_5550. The web address for this printer is
161.80.51.130
Back Hall Printers behind the Event Conference Room Two
There are two (2) networks connected printer and one wireless printer located at the
printer station in the front of the main EOC room. There is also a Plotter printer around
the corner.
Page 89 of 102
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The primary printer is a HP Laserjet 4250dtn - a 16 page per minute black and white
printer that is attached to the network. The network name for this printer is:
AR_EOC_OSWERJB433_HPC_4250. The web address for this printer is
161.80.51.136
There is also a HP Model HP 5550 color printer available. To access the printers, you
must be connected to the network and point computer to the printer with the network
name of A R EOC' OSW E R_ B433 H PC 5550. The web address for this printer is
161.80.51.133
In addition there is a HP LaserJet 1320n wireless printer. The standard configuration for
each laptop computer distributed by the EPA that contains wireless communications
includes the printer device configuration for the wireless printer. To print to that device
select the printer from the available printers included in the Microsoft XP Printer
Selection screen.
Selecting the Wireless Printer
1. To get to the Printer Selection screen, click on File / Print
2. When the printer dialog box appears, click on the arrow to the right of the printer
name field. A drop-down list of printers will appear.
3. Select the appropriate printer - HP Laser Jet 1320 PCL 6
4. Press the Print button.
These printers should always be available and ready to print
On daily basis you should check the following areas to make sure the printers and plotter
are available for daily use.
Page 90 of 102
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• You should check the paper drawers and the ink cartridges. Printing a test page
from a personal computer to confirm the network the printer is connected to the
network and is working.
• Periodically you should turn the printer off and on to clear the internal memory.
This also reconnects the printer to the network.
• Review the message display on printers and plotter for messages. Including
loading paper and indicating the toner cartridge is low.
• There is also a HP DesignerJet 500PS Plotter available for use by the
workstations in the EOC.
Message display on printer will indicate that drawer is out of paper. EOC Technical
Support Staff randomly checks printers for malfunctions and maintenance
Changing Printer Paper
1. Identify the paper size that needs to be changed or refilled. (There are
three printer drawers which house paper sizes 8V2 x 11, 8V2 x 14, 11 x 17)
2. Printer paper is located in cabinets under Printers
3. Open appropriate drawer and change or refill paper
4. Close drawer
5. Generate a ticket in the Remedy Database
6. Resolve the ticket in the Remedy Database
7. Enter task and Remedy ticket number in the EOC Support Services Log
8. Resolve the ticket in the Remedy Database
9. Enter task and Remedy ticket number in the EOC Support Services Log
Changing Plotter Toner Cartridge
The following process shows how to change the toner cartridge for the HP DesignerJet
500PS Plotter printer. Identify the correct toner cartridge (Red, Yellow and Blue (HP82)
and Black (HP10) that is used for the specific plotter which is low. You will find these
printer cartridges in the IT Equipment Room B447.
1. Open top panel located on the right side of plotter or follow printer's direction.
2. Remove old toner cartridge from plotter
3. Install new toner cartridge in plotter by following the directions on the toner.
4. Replace old toner cartridge in the box empty.
5. Take old toner cartridges to the IT Equipment Room B447.
6. Generate a ticket in the Remedy Database.
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7. Resolve the ticket in the Remedy Database.
8. Enter task and Remedy ticket number in the EOC Support Services Log.
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E-CopyScanner
As the next generation in network output processing in the back hall there is Canon
ImageRunner 6000 copier which makes paper copies of documents and other visual
images quickly and cheaply. In addition the ImageRunner 6000 can perform multiple
functions that include the following:
• Creates Photo Copies
• Printed Page Scanner
• Network Laser Printer
How to Create an E-Copy Scanner document
The following shows how to use the ImageRunner 6000 to create a PDF document that
can be stored on in a folder on the a network drive. When looking at the ImageRunner
6000 copier there are three parts:
• Output Sorter
• Main Copier
• Scanner Display Control
The main part of the copier can be used to scan the document into the system. This
process is controlled from the Scanner Display Control. Using touch panel display
screen technology, you can perform functions by either touching the screen or using the
attached mouse.
Prerequisite: Make sure the Main Copier controls are in Scan Mode by touching the
Scan Mode button on the copier. On the touch screen below the Scan Mode button,
make sure the Online is highlighted.
1.
2.
To begin the scanning process, place the item to be scan piece pager into the top
of the scanner window on the Main Copier like you were going to make a paper
copy. You can also put the paper in the paper transport.
Then move to the Scanner Display Control. In the middle of the Share Scan Op
form is a command button "E-Copy Scan'
3. Click or touch that command button to start the process. The scanner will activate
and the paper will be scanned.
Page 93 of 102
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fe ft c ¦ t a
4. The results of the scan
will be displayed on the
Scanner Display
Control screen.
5. Click the Next
command button and
the Folder Navigation
form will appear.
6. Select the appropriate folder where the results of the scan will be located.
7. Click the Next command button.
8. The File Name form
will appear.
9. Type the name for the
file. Click Send
command button. This
will create a PDF copy
of the file and put the
file in the appropriate
folder on the network.
Scanner Problems
If you click on this command button and get the following error message:
"The selected scanner is in use or offline. Check
the scanner status and restart the scanner".
Check the Main Copier. The most common reason for this problem is the copier is in
Copy Mode. To correct this problem, turn off the Copy Mode button. Then turn on the
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Scan Mode button on the Main Copier. Once the Scan Mode is selected, the message
on the Scanner Display Control will clear.
How to Change E-CopyScanner Passwords
Periodically you will have to change the Password for the ShareScan OP software
application which allows you to access the eCopyScanner interface application. There
are two parts to changing the password. They include:
• Application
• Connection
Changing the Application Password
The following shows the process for resetting the application password. This includes
authenticating the password to the network.
1. From the main screen
press the ESC button
twice. You will be
prompted for a
password.
2. Type the current
password.
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3. This will exit the application
to Windows XP desktop.
4. Click on the Share Scan
Administration icon. This
will bring up Share Scan OP
Administration
form.
5hare5can OP
Administration
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On the left side for the form lists
folders.
5. Click and expand on the
Device folder.
6. Click and expand the
DAREOCCANIR6PC
folder.
7. Click and highlight the
Management folder.
8. The right panel will display
tabs at the top of the page.
Click on the Scan Station
Logon tab.
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Manage ScanStation OP Client
Status Settings ScanStation Logon
Automatic Logon to Windows
~ Log on automatically at ScanStation startup with the following credentials
User Name: | ecopyscans |
Password: | |
Domain: |PCARE0CCANIR6PC |
CH Use preceding credentials to start/stop the ScanStation OP Client
0 Automatically start ScanStation OP Client at startup (all users)
[ Reboot ScanStation ]
9. This will display the
Manage Scan Station
OP Client form.
a. Type in the User
ID: ecopyscans
b. Type in the new
password:
10. Click on the Auto
Checkbox
Please Note: The eCopyScan password must match the Novell Network password.
11. Click the Save command button to save the new password setting.
Changing the Communication Password
The second part of the changing the password involves the communi cati on link between
the network and the scanner. The follow shows how to change this password.
1. Starting from the Share Scan CP Administration form, on the left side is a
listing of folders.
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Edit
~
[EcopySc
Name:
Type: [Novell Netwai
Folder Location
\\DCARDATACLOl-EOCOl-SERVER\EOCOl\EOC\SHARE\ecopyscans
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Login As
Tree:
User ID:
Password:
02
2.
3.
4.
5.
6.
Click and expand the
Connector folder.
Click on the Quick
Connect 1 device. The
Quick Connect Property
form will appear.
Click the Destination tab
Click to highlight the
device location
Click Edit command button
EPA EOC AMSOPx
| OK | | Cancel |
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Emergency Operations Center
Standard Operating Procedures
September 27, 2009
7.
8.
9.
When the edit eCopyScan form appears
Change the password
Click OK
Please Note: The eCopyScan password must match the Novell Network password.
When completed Close the program windows and return to the Windows XP Desktop.
Start the scanner program by double clicking on Scan Station Client El icon.
With the application running test to make sure you can scan something.
Page 98 of 102
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Emergency Operations Center
Standard Operating Procedures
September 27, 2009
InFocus Projector
Located in the closet behind the Front Wall Projection Displays is a portable overhead
style projector that allows you to connect a PC or laptop computer and displays computer
images on a wall or screen. This InFocus projector can be used with a computer in
locations away from the EOC or event rooms.
The project is available to EPA employees use is on a first come, first serve basis.
How to Setup the InFocus Projector
From the PC or laptop, connect a VGA cable to the InFocus Projector.
Page 99 of 102
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Emergency Operations Center
Standard Operating Procedures
September 27, 2009
The Control (Server) Room
This room is where the hardware that is used to operate the ERC the different kinds of
equipment used to support the operational dis located. In this room you will find the
following equipment:
• Network cabling patch panels
• Network Servers
• Video Communications Servers
• Dish Network Receivers
• Crestron Quick Media Transmitters
• Crestron Control Processors
Daily Review
Every day during the morning review operations personnel should come into this room
and review all equipment. Confirm it is operational. During the review you should check
the following equipment:
Network cabling patch panels - confirm all cables are plugged in. No loose cables
hanging.
Network Servers - All servers are on. You should see the power light is green for each
server.
Network Routers and Switches - Located in the same racks as the servers. You should
see the power light is green.
Video Communications Servers - All servers are on. You should see the power light is
green for each server.
Dish Network Receivers - All receivers are working and are tuned to the correct channel
which is labeled on the front.
Crestron Quick Media Transmitters & Crestron Control Processors - make sure
these computers are operational.
Fusion N950 Video Servers - computer server that controls the front projection video
wall.
Auto Patch - controls the switching of all audio communication.
DVD & VCR player - Test to make sure both players are working.
Startup Process
The following process describes how to bring the equipment located in the Server room
back up after a loss of power or some other reason.
Page 100 of 102
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Emergency Operations Center
Standard Operating Procedures
September 27, 2009
Documentation to be Done
The End of the Day Process
The following is what needs to be done at the end of a normal day.
Main EOC Room
Turn off the Front Displays
Using the appropriate remote (marked Video Wall), stand in
front of each display and press the Off button
Turn off the Side Plasma Displays
Using the appropriate remote (marked Plasma), stand in front of
each display and press the Off button
Page 101 of 102
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Emergency Operations Center
Standard Operating Procedures
September 27, 2009
Event Rooms
Turn off the Plasma display by pressing the on/off button which is located under the
bottom right corner of the display.
Data Center
Turn off the Sony monitor by press the on/off button.
Page 102 of 102
EPA EOC AMSOPx
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