look for

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2023 Sustained
Excellence Awards

Partners Sustain Support for WaterSense® and Savings

WaterSense and its more than 2,100 utility, manufacturer, retail, builder, and other organizational
partners promote water-efficient products, homes, and programs to consumers and businesses across
the country. Over the past 17 years, WaterSense partners have helped Americans save 7.5 trillion gallons
of water. The U.S. Environmental Protection Agency (EPA) is pleased to recognize 13 Sustained Excellence
Award winners in particular for helping consumers and businesses save water for several years or more.

SHOWERHEAD

Upper District's annual WaterFest,

To promote Shower Better, Athens-Clarke County continued to partner
with two local hardware stores to distribute dye tabs and showerheads.
They also encouraged customers to save water with the Shorter Shower
Power Challenge, creating a Spotify playlist consisting of songs around
2.5 minutes in length, so people could listen and know five minutes was up after two songs. Athens-
Clarke also worked with local nonprofits, offering free water efficiency evaluations that included a
comprehensive facility walk-through to check plumbing fixtures for leaks. Following the evaluations,
WCO provided four replacements for toilets that were outdated and inefficient or had a visible leak.

Public Utilities

Athens-Clarke County (Georgia) Public Utilities Department

Earning its seventh Sustained Excellence Award, the Athens-Clarke
County (Georgia) Public Utilities Department's Water Conservation
Office (WCO) continued its commitment to WaterSense and water
conservation outreach in 2022. WCO creatively demonstrated the
importance of saving water during a trip to a local brewery for its
Imagine a Day Without Water: Tappy Hour. They set up several games
throughout the brewery, including taste test challenges and a Water
Bingo Scavenger Hunt, where guests searched for a WaterSense logo
that WCO staff had hidden around the brewery.

On Valentine's Day, WCO held a "romantic tour" of the Water
Reclamation Facility. Residents could explore the facility and learn
about water conservation and efficiency and received toilet leak-
detection dye tablets and WaterSense labeled showerheads. Due to
popular demand, the WCO had to add a second tour to the schedule
and offered a virtual tour for those who could not attend in person.

To learn more about WaterSense, visitwww.epa.gov/watersense.
(866) WTR-SENS (987-7367) \ watersense@epa.gov

oEPA

832-F-23-018
October 2023


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2023 WaterSense Sustained Excellence Award Winners

"Aligning our outreach and
education with WaterSense
helps us be clear,
consistent, accurate, and
informative. We look forward
to continued support on
ways to communicate and
engage our community."

Kristel Riddervold,
Environmental Sustainability
Manager



£

Citrus County (Florida) Utilities

Citrus County (Florida) Utilities ramped up its water conservation
education and outreach efforts in 2022, winning its fifth WaterSense
Sustained Excellence Award. Twenty Citrus County school classes
participated in the Classroom Toilet Leak Detection Challenge,
testing over 300 toilets for leaks. As a result of the challenge, students
identified 32 leaks to fix, resulting in water savings of more than 6,400
gallons of water per day.

For Fix a Leak Week, Citrus County provided outdoor water efficiency
training to 560 residents through its "Schedule a Specialist" program.
Nearly 200 of those who received the training had a WaterSense
labeled irrigation controller installed. The utility completed Phase 5
of its WaterSense Labeled Irrigation Controller Installation Program in
September 2022; results from Phase 4 indicated a 34 percent average
reduction in water use.

To spread the water savings, Citrus County helped Bonita Springs
(Florida) Utility start an irrigation controller rebate program and
encouraged the utility to become a WaterSense partner. Citrus County
Utilities also gave a presentation on its water conservation efforts to the
grant agency, Withlacoochee Regional Water Supply Authority.

City of Charlottesville (Virginia)

The City of Charlottesville (Virginia) won its sixth Sustained Excellence
Award, thanks to its exceptional outreach and educational efforts.
Charlottesville promoted a variety of WaterSense campaigns, including
Your Better Yard, Shower Better, and Sprinkler Spruce-Up, along with a
month-long celebration for Fix a Leak Week. The City also helped local
companies promote saving water with "WaterSense at Work" resources.

To promote "Imagine a Day Without Water," Charlottesville held a
youth art contest focused on the value of water. The City was active
on social media, posting weekly on WaterTip Wednesday (#WTW)
about water-saving actions that aligned with WaterSense's monthly
water conservation themes. Charlottesville also held a contest that
encouraged residents to submit photos of their rain barrels while
promoting the city's rain barrel rebate and WaterSense outdoor water
conservation messaging.

Along with promoting water-saving behaviors, Charlottesville also
distributed WaterSense labeled and water-efficient plumbing fixtures.

We're for

VVater

Class participants from the Classroom
Toilet Leak Detection Challenge

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2023 WaterSense Sustained Excellence Award Winners

In 2022, the City rebated 84 toilets for a total of over $8,000, helping save more than 780,000 gallons of
water annually. The City distributed 160 conservation kits, 60 WaterSense labeled faucet aerators, and
440 toilet leak detection dye tabs to community groups to give away at local events, along with 60 toilet
flappers to prevent toilet leaks.

WATER MANAGEMENT

CITY OF DURHAM

Table at Durham Earth Day Festival.

City of Durham (North Carolina) Water Management

After winning multiple Excellence and WaterSense Partner of the Year
Awards, the City of Durham (North Carolina) Department of Water
Management has won its first Sustained Excellence Award. In 2022,
the City reached nearly 2,900 Durham residents and businesses with
water conservation and WaterSense messaging by participating in 28
outreach events and presentations, including festivals, concerts, and
school outreach.

To celebrate Fix a Leak Week, the City had a table at the Durham Food
Truck Rodeo, gave away free WaterSense labeled showerheads, offered
three virtual Fix-a-Leak workshops, held an online virtual scavenger
hunt, and created ads and infographics in both English and Spanish. To
encourage people to take advantage of the City's WaterSense labeled

toilet rebate, the City created a short spot, "Even Toilets Have to Do Better," to post on social media.

Durham Water Management also partnered with Waste Reduction Partners to offer water auditing
services to its larger, non-residential customers. The City coordinated with other departments to
highlight WaterSense in six issues of the City Manager's Report in 2022, including the We're for Water
pledge, Sprinkler Spruce-LJp, Durham's toilet rebate program, and the benefits of replacing fixtures with
WaterSense labeled models.

p Piano

City of Excellence



"We are excited to receive
our seventh consecutive
WaterSense award! We
thank WaterSense for the
example they set and the
vast resources provided that
result in exceptional water
savings nationwide."

Rachel C. Patterson, Director
of Environmental Health and
Sustainability

0

City of Piano (Texas)

Continuing its conservation streak, the City of Piano (Texas) has earned
a fourth Sustained Excellence Award for continued water conservation
efforts and promoting WaterSense. In addition to a virtual leak-
fixing workshop, Piano held an in-person, hands-on Fixa Leak Week
workshop with 36 attendees. The City also offered a three-part Sprinkler
Spruce-Up webinar series, which had more than 100 attendees, and
two in-person, hands-on Sprinkler Fairs, with 63 attendees.

To expand its water conservation reach even further, the City partnered
with North Texas Municipal Water District and the Texas Legends
basketball team to conduct water-efficient education during a local
youth basketball clinic. The City also partnered with Rain Water
Solutions in North Carolina to offer residents discounted rain barrels
and compost bins and led 18 in-person, water-focused school programs
that reached more than 350 children in 2022.

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2023 WaterSense Sustained Excellence Award Winners

The City of Piano's Residential Water Conservation Rebate Program provided incentives on more than
500 WaterSense labeled toilets, saving residents over $45,000. The City also provided rebates for 55
rain/freeze sensors and WaterSense labeled weather-based irrigation controllers. This rebate program
saved residents more than $3,000. Finally, the City provided rebates for 19 pressure-reducingvalves at
qualifying homes, saving residents more than $9,000.

City of	City of Sacramento (California) Department of Utilities

C ApD A K/l FMTO City of Sacramento (California) Department of Utilities won
II—in V its second WaterSense Sustained Excellence Award, continuing
Department of Utilities to promote water conservation through education, outreach, and

collaboration. In 2022, the City dedicated the entire month of March to
Fix a Leak Week, promoting the WaterSense Flip Your Flapper campaign, and held a webinar, "Become a
Leak Detective: Take the 10-Minute Challenge," encouraging residents to track down leaks at the home.

In 2022, the City held its first Water Conservation Showcase since 2019, inviting local smart irrigation
vendors, landscape professionals, and conservation experts to share information. Attendees could
enter raffles to win rain barrels, smart controller systems, and other prizes. Over 300 attendees received
information on water-wise landscaping, rainwater storage, and native plants.

To help make saving water more affordable, the City's Residential Leak Assistance Rebate Program
provided more than $54,000 in reimbursements for 44 homeowners to repair plumbing leaks. The
Department of Utilities also continued to partner with the Sacramento Municipal Utility District (SMUD)
to provide customers with instant rebates for a variety of WaterSense labeled products, including smart
irrigation controllers, faucet aerators, showerheads, and a drip conversion kit. The City held a "River
Friendly Landscape Virtual Office Hours" webinar for nearly 200 attendees to discuss their rebate
programs and answer questions about turf conversion and irrigation efficiency upgrades.

Metropolitan North Georgia Water Planning District

Thanks to its long-standing dedication to water conservation,
collaboration, WaterSense outreach, and water resources education,
the Metropolitan North Georgia Water Planning District has earned its
sixth Sustained Excellence Award. In 2022, the District celebrated the
10th anniversary of its annual Water Drop Dash as both an in-person 5k
and virtual 10k race, and more than 700 runners participated! They held
a post-race Water Festival outdoors, with many utility and community
partners, where attendees learned about Fix a Leak Week and received free swag to help find, fix, and
prevent leaks, including toilet flappers and a Flip Your Flapper infographic.

To promote Imagine a Day Without Water and WaterSense programs, the District partnered with the
local Dad's Garage Theatre Company for an evening of improv that featured water-saving information,
materials, games, and comedy performed for 90 guests. In fact, the second half of the show had a panel
of water experts talking about finding and fixing leaks, Shower Better, and other fun water conservation


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2023 WaterSense Sustained Excellence Award Winners

initiatives. Metro North Georgia partnered with the University of Georgia
Extension and others to promote Smart Irrigation Month, drought-
tolerant landscaping, and efficient irrigation systems.

To broaden its audience, the District contacted Metro Atlanta's largest
Spanish-speaking network, TelevisaUnivision, to assist in promoting its
2022 High School Video Contest with a Your Better Bathroom theme.
Metro North Georgia regularly distributes WaterSense campaign
materials in Spanish to ensure all customers in the area receive

The Dad's Garage I heatre Company.	.	.	...

important water-saving messages. The District also introduced a TikTok-
style video category to their contest in 2022, allowing students to use the platform to create original
videos about making their schools more water-efficient.

Northern Water

"The WaterSense program,
products, and people
provide an ideal foundation
to promote, facilitate, and
celebrate water efficiency.
The partnership between
private industry, government,
and nonprofits delivers
sustained water savings and
high performance, allowing
comprehensive conservation
of this vitally important
resource on which we all
rely."	A

Frank Kinder, Water
Efficiency and Sustainability
Deptartment Manager

Northern Colorado Water Conservancy District

After winning three Partner of the Year Awards, the Northern Colorado
Water Conservancy District received its first Sustained Excellence
Award for its achievements in outreach and collaboration. Northern
Water collaborated with two nonprofits to facilitate direct-install
programs, offering low- or no-cost toilet, showerhead, and faucet
aerator replacements while the organizations provided labor, thereby
expanding their reach and the use of water-saving fixtures. Through
these partnerships, they collectively retrofitted 213 toilets, 355
showerheads, and 618 aerators with WaterSense labeled products,
resulting in an estimated 5.1 million gallons of water savings.

To help commercial customers save water, Northern Water performed
48 landscape consultations, inspecting landscape conditions and
irrigation components, and recommending WaterSense labeled
irrigation controllers and sprinkler components to help improve
efficiency. Northern Water also funded 11 projects through the
Collaborative Water-Efficient Landscape (WEL) Grant Program, which
specifically requires WaterSense labeled equipment be installed; the
11 projects funded from the 2023 WEL Grant program helped save more
than seven million gallons of water.

At a Growing Water Smart Workshop, Northern Water hosted an
inspector for WaterSense labeled homes who explained WaterSense
and the WERSH20 rating system to the audience. Northern Water also met with a large regional builder,
Hartford Homes, and encouraged them to construct WaterSense labeled homes as a path to achieve a
potential water dedication reduction in the six cities in which they build.

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2023 WaterSense Sustained Excellence Award Winners

UPPER SAN GABRIEL VALLEY
MUNICIPAL WATER DISTRICT

San Gabriel Valley Water supplier issuing water
conservation kits to residents

The kit includes leak detectors, aerators and low-flow shower heads to help
people conserve water.

By Carlos Grsnda

News story highlighting conservation kit
giveaway.

Upper San Gabriel Valley (California) Municipal Water District

The Upper San Gabriel Valley Municipal Water District in California
has earned its second Sustained Excellence Award. The Upper District
promoted numerous WaterSense outreach campaigns throughout
2022, including Fix a Leak Week, Save Water at Home, Bath Hacks,
Shower Better, We're for Water, Sprinkler Spruce-Up, and Find a Pro
(certified in water-efficient irrigation). For Fix a Leak Week, Upper
District hosted an on-demand, virtual leak detection workshop
highlighting WaterSense labeled products.

Upper District hosted 15 live water-efficient landscape webinars
in 2022, with over 400 participants, focused on best practices and
devices for smart landscaping, irrigation, and gardening. To engage
the public in water efficiency and raise awareness about WaterSense
labeled products, Upper District brought back the annual WaterFest
event; approximately 1,000 people participated in the event and
were introduced to the WaterSense label through various booths and
activities.

For 2022, following the success of their Water Smart Home Program, Upper District revamped the
program by introducing a Water Smart Home Kit containing replacement devices, WaterSense
educational materials, a showerhead, shower start device, and toilet flapper. The kits and program were
featured in a segment that aired on the local ABC News affiliate in May 2022 on the Upper District's
emergency call to action to reduce water use.

1

TOJLjO'

You 're Proud To Own, We 're Proud To Build!



VA

"As Arizo n a's la rgest	y

family-owned and operated
builder, we understand our
unique responsibility to
engineer water conservation
into our homes and
communities. Participation
in the WaterSense program
provides actionable steps to
achieve these goals, while
maintaining high quality
standards and delighting our
customers."

Doug Fulton, Chief Executive
Officer, Fulton Homes

Fulton Homes

After being named a WaterSense Partner of the Year three times, Fulton
Homes has earned its first Sustained Excellence Award. In 2022, Fulton
built 796 homes designed to meet the WaterSense specification, and
92 percent of those earned the label. Fulton ensures that 100 percent
of the homes they build contain WaterSense labeled products, along
with ENERGY STAR appliances, smart irrigation controllers, and water
recirculation and leak detection systems. Fulton puts the WaterSense
"We Build" logo on outreach materials, website, social media, and
banners in their communities.

Fulton Homes holds regular field meetings with plumbing contractors
at various stages of the building process to ensure everyone involved
understands the WaterSense program benefits, guidelines, and proper
building practices. Fulton also schedules meetings with preferred
landscape providers to ensure sensors are installed in their homes and
within their communities.

As part of its collaboration efforts, Fulton holds quarterly meetings with
home verifier Arcxis and works with local energy companies APS/SRP

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2023 WaterSense Sustained Excellence Award Winners

and Southwest Gas, as well as with municipalities, to encourage energy efficiency, indoor air quality, and
WaterSense labeled homes. And to help promote the program to potential homeowners, Fulton has a
WaterSense mark on every page of its website so viewers can get to its WaterSense page from anywhere
on the site.

kb

HOME

KB Home

KB Home extended their winning streak, earning a ninth WaterSense
Sustained Excellence Award as the company continued to demonstrate
its leadership position and dedication to building WaterSense® labeled
homes. In 2022,1,760 homes built by KB Home were WaterSense
labeled, representing 13 percent of the homes they constructed that
year. Additionally, 100 percent of KB homes incorporate WaterSense
labeled plumbingfixtures, and about 60 percent of the irrigation
controllers they install are WaterSense labeled.

In July 2022, KB Home became the first national homebuilder to
commit to EPA's highest water efficiency standards in drought-stricken
Arizona, California, and Nevada. To ensure the success of this initiative,
the builder's sustainability team conducted extensive outreach and
provided comprehensive training and materials to each of its divisions,
marketing teams, and home raters. KB Home also implemented a
new internal tracking system to ensure their homes achieved the
WaterSense labeled homes certification.

WaterSense labeled homes built by KB
Home.

KB Home promotes its WaterSense labeled homes in all forms of
media, emphasizing the importance of water conservation. A 2021
water use study of KB Home's WaterSense labeled homes in Las Vegas was published in the May 2022
issue of American Waterworks Association's Journal AWWA. KB Home also highlights WaterSense and
water savings on its website and in social media, public relations, emails and collateral

KOHLER

Kohler Co.

Kohler Co. won its ninth Sustained Excellence Award—its 14th overall
WaterSense award—as it continued to produce, promote, and donate
WaterSense labeled plumbing products. In 2022, Kohler introduced 24 new tank-type toilets, 42 new
bathroom faucets, 16 new showerheads, and three new urinals that earned the WaterSense label.

Based on results from the EPA's WaterSense Partner Savings Calculator, the company estimates that its
KOHLER, Sterling, and KALLISTA brand products saved an estimated 88 billion gallons of water, avoided
two million metric tons of carbon dioxide emissions, and helped customers save over $1.35 billion on
water, sewer, and energy bills in 2022 alone!

To make it easier for customers to find water-saving products, Kohler partnered with 27 online retailers
including Amazon, The Home Depot, and Lowe's Home Improvement to provide information about
WaterSense on its product pages. Additionally, many product displays and packaging in showrooms and
retail outlets feature the WaterSense label. Kohler also created product sell sheets and product cards

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2023 WaterSense Sustained Excellence Award Winners

for use in Lowe's Home Improvement, The Home Depot, and Costco stores across the United States and
Canada to educate employees and consumers about WaterSense.

To collaborate with organizations around the globe, Kohler attended World Water Week in Stockholm,
Sweden, in 2022, and held a panel that highlighted water conservation and WaterSense labeled products
as a way to reduce consumers' environmental footprint. Kohler also donated WaterSense labeled toilets
and showerheads to the Alliance for Water Efficiency's Long Beach (California) Water Affordability
Initiative to provide water, energy, and natural gas savings with direct installs for homeowners who may
not have the resources to upgrade to efficient appliances.

Sonoma-Marin Saving Water Partnership (California)

The Sonoma-Marin Saving Water Partnership in California won its
seventh WaterSense Sustained Excellence Award for its outstanding
work as a professional certifying organization (PCO). The Partnership
offered virtual, in-person, and hybrid courses in 2022 for its Qualified
Water Efficient Landscaper (QWEL) course and certified 766
professionals—200 more than were certified the previous year! In
addition, over 1,400 professionals maintained their certifications in
2022 by meeting continuing education requirements.

The Partnership continued to work with colleges in the area to
promote QWEL and outdoor water efficiency, including Santa Rosa
Junior College, where they helped integrate QWEL curriculum into the
college's landscape irrigation course. The Partnership also educated 25
students at the College of Marin about WaterSense labeled products
and QWEL. To promote WaterSense labeled irrigation controllers
online, the Partnership created four YouTube videos in both English and
Spanish.

Two Partnership staff members were appointed to the Irrigation Association (IA) Landscape Advocacy
Committee, which monitors current and proposed laws and regulations that could affect the landscape
irrigation industry at the state, regional, and national levels. Additionally, a Partnership staff member
became an instructor for the IA in 2022 and co-taught an Advanced Landscape Irrigation Design and
Management course at the 2022 IA conference in Las Vegas.

SAVING WATER

*0	Q.

V/

QWEL certification course.

Learn More

WaterSense congratulates the 2023 Sustained Excellence Award winners. For more information and to
learn about all the benefits of partnership, visit www.epa.gov/watersense.


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