Negotiate Better: An
Interest-Based Approach

Course description: Learn how to use

an interest-based approach to
negotiation to improve your chances
of reaching agreements that last. On
the first day of this immersive training,
you will learn practical negotiation
techniques and engage in exercises to
prepare you to negotiate. On the
second day, you will practice your
negotiation skills by participating in a
multi-party negotiation role-play.

Length: 1.5 days, or 1 day without
negotiation role-play

Schedule: This training is offered in
EPA HQ three times per year and upon
request in HQ and regional offices.

Audience: EPA staff and managers
who engage in formal and informal
negotiations as part oftheir work.

Note: A separate negotiation role-play
workshop is available forthose who
have previously completed the l-day
negotiation training.

3/15/2018

Training Opportunities

The Conflict Prevention and Resolution Center (CPRC) training program is
designed to build the capacity of EPA managers and staff to successfully
engage in collaborative processes to prevent or resolve environmental conflict.
These hands-on, interactive courses range from a few hours to 1.5 days.

While some courses are offered agency-wide a few times a year, ail courses are
offered upon request in HQ and regional offices, and they can be tailored to fit
the participants' needs. Unless otherwise noted, all training is provided by
experienced CPRC staff.

The CPRC helps EPA work more effectively, strategically, and transparently
with states, tribes, and local stakeholders to achieve better environmental
outcomes. Training by the CPRC can enhance your and your office's ability to
mplement the Agency's Strategic Plan and Superfund Task Force Partnership
and Stakeholder Engagement Plan. This training can enhance yourteam's skills
to prevent, reduce and resolve conflicts and speed achievement of EPA's
priority goals for air, water infrastructure, brownfields, Superfund sites, TSCA
implementation, infrastructure and permitting.


-------
CONFLICT PREVENTION AND RESOLUTION CENTER - CPRC

2

Designing Effective Public
Involvement: Situation
Assessment

CPRC's situation assessment tool
allows you to custom design your
public input, public involvement or
negotiation process to fit the decision,
the stakeholders, and the issues.
Participants who complete the course
will be able to conduct a situation
assessment to determine if and what
kind of expert help might be needed
for more complex decisions, as well as
understand how to use the results of
an assessment to design an
appropriate public involvement or
negotiation process.

Length: 2 hours

Schedule: This training is offered upon
request in HQ and regional offices.

Audience: EPA staff and managers
who design or participate in public
involvement processes.

Designing Effective Public
Involvement: Matching the
Forum to the Fuss

Course description: Careful design
and planning of public involvement
can help improve the likelihood of
success for your projects. This
workshop presents examples of the
different types of public involvement -
from outreach to information
exchange to agreement - included in
EPA's Public Involvement Spectrum,
and teaches participants how to select
the most appropriate design fortheir
projects.

Length: 1.5-3.5 hours

Schedule: This training is offered upon
request in HQ and regional offices.

Audience: EPA staff and managers
involved in public meetings and/orthe
development of regulations,
environmental policies, and guidance
documents.

Bridging Cultural Divides

Course description: Learn how to
interact more effectively with people
from other cultures, and acquire tools
for navigating unfamiliar cultures in
this immersive course. Culture is a lens
through which we can better
understand behavior, and developing
cultural competence helps improve
cross-cultural communication, reduce
conflict, and increase the likelihood of
good working relationships that result
in successful projects.

Length: 2-4 hours

Schedule: This training is offered upon
request in HQ and regional offices.

Audience: EPA staff and managers
who work in cultural settings that are
unfamiliartothem, which may include
work across professions, or with tribes,
communities, and other stakeholder
organizations.

Apology - A Conflict
Resolution Tool

Course description: This seminar
examines when and how the creative
use of apology may be appropriate.
Using EPA case studies, the course will
examine: the implications of official
apologies; the ingredients of effective
vs. calamitous apologies; situations in
which apologies have been requested
and were withheld, or were not
requested but might have made a
positive impact; and how public
apologies can help communities,
remedies, and enforcement cases
move forward.

Length: 4 hours

Schedule: This training is offered upon
request in HQ and regional offices.

Instructors: Contractors

Audience: Appropriate for any
interested EPA staff and managers.

Engaging Constructively in
Difficult Conversations

Course description: Some kinds of
conversations will always be
challenging, but we can approach
them in ways that will lead to better
outcomes. In this course participants
learn what makes a conversation
difficult, use a variety of tools to
diagnose difficulties, and prepare for,
open, and persevere through a difficult
conversation.

Length: 4 hours

Schedule: This training is offered upon
request in HQ and regional offices.

Audience: EPA staff and managers
who encounter difficult conversations
during public involvement activities
and/or in the daily work of executing
effective environmental policy.

Using Alternative
Dispute Resolution
(ADR) to Maximize Your
Effectiveness as an Advocate

Course description: In this interactive
training, you will learn when and how
to use alternative dispute resolution
(ADR) methods to successfully
negotiate a settlement. You will learn
practical skills to maximize your
effectiveness as an advocate in
mediation and how best to use the
mediatorto achieve your negotiation
goals. You will also get to practice your
skills by acting as an advocate and/or
mediator in a simulated mediation and
see videos of how skilled advocates
deliver opening statements and use
the mediatorto skillfully bargain.

Length: iday

Schedule: This training is offered upon
request in HQ and regional offices.

Audience: EPA attorneys, staff, and
managers who are interested in
learning how mediation can benefit
their settlement efforts.

3/15/2018


-------
CONFLICT PREVENTION AND RESOLUTION CENTER - CPRC

3

m Facilitating Dialogue

Course description: Skilled
facilitators are crucial to the success of
the dialogue process. Facilitated
dialogue encourages perspective-
taking and can be part of a planning
process, the basis for an action plan, or
a forum for parties with conflicting
views and interests to better
understand one another. In this
training you will develop fundamental
facilitation skills, such as forming good
questions and giving equal airtime to
all participants. You will also put your
skills into practice: all participants will
facilitate a dialogue with a partner and
will receive feedback from instructors
and fellow participants. Participants
will read the short book, Dialogue for
Difficult Subjects: A Practical, Hands-
On Guide, in advance of the training.

Length: Two half-day sessions or one
full-day session

Schedule: This training is offered upon
request in HQ and regional offices.

Audience: EPA staff and managers
who work with multiple stakeholders
that have divergent perspectives.

B Narrative Facilitation:
ŠJ Resolving Conflict
Through Stories

Course description: People live in
stories. Stories serve to sequence
events in time in a way that preserves
the identity, values, and relationships
of the storyteller. The practice of
narrative facilitation helps parties in
stakeholder engagements and similar
interactions to develop stories that
fostertrust and collaboration and
reduce conflict. Participants will learn
facilitation techniques that promote
positive changes in stories, and they
will have an opportunity to practice
these techniques with coaching from
the instructor.

Length: Half orfull-day sessions
available

Schedule: This training is offered upon
request in HQ and regional offices.

Instructors: Contractors

Audience: EPA staff and managers
who work in settings with high levels
of conflict among stakeholders.

3/15/2018


-------