The First Community of

WaterSense® Labeled Homes
Continues to Save and Perform Well

More Than a Decade After Construction, Residents Report Their Satisfaction

In 2014, WaterSense partner Cascade Water
Alliance in Washington state looked at the
impact of newly constructed and occupied
WaterSense labeled homes in the zlHome
community in Issaquah, Washington. At the time,
they found that these homes reduced water
use by approximately 70 percent compared to
typical homes. Just as importantly, residents
reported they were overwhelmingly satisfied with
their homes, includingthe WaterSense labeled
products and other water-saving features
installed. A decade later, not only do these homes
still report water savings exceeding 70 percent
year overyear, residents still say they are happy
with the performance of their WaterSense labeled
homes and the water, energy, and utility cost
savings they provide.

The zHome Community

Compared to a typical home in the area, the
average zHome in Issaquah, Washington,

saves:

•	53,000 gallons of water per year from
WaterSense labeled fixtures and other
water efficiency features

•	2,800 kilowatt hours (kWh) of energy per
year from avoided hot water use

The zHome neighborhood in Issaquah,

Washington, was the first full community of
WaterSense labeled homes built in the United
States. Finished in 2011 and fully occupied
in 2013, the community was completed by
builder Ichijo USA and developer Port Blakely
Communities. The builder and developer, local
water and energy utilities, municipalities, and

sustainability and certification programs worked together to make zHome as efficient as possible.
The project aimed to build homes that are compatible with modern lifestyles, but also meet rigorous
sustainability criteria, such as:

1,700 pounds of carbon dioxide (C02) per
year in reduced greenhouse gas emissions

$600 per year in combined water and
energy utility costs

oEPA

To learn more about WaterSense, visitwww.epa.gov/watersense.

(866) WTR-SENS (987-7367) j watersense@epa.gov

January 2025


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The First Community of WaterSense Labeled Homes Continues to Save and Perform Well

•	Zero net energy use

•	High indoor air quality standards

•	Use of locally produced, recycled content

•	Use of low toxic materials

•	Construction recycling

•	Minimal stormwater discharge

•	A 60 percent reduction in water compared to typical local homes

To earn the WaterSense label and achieve these savings, townhomes in the zHome community
incorporated WaterSense labeled toilets, bathroom faucets, and showerheads; ENERGY STAR®
certified dishwashes and clothes washers; native landscaping that requires no irrigation; and rainwater
collection systems that provide water for flushing toilets and washing clothes. Now that the homes
have been occupied for a decade, WaterSense and its partners, Cascade Water Alliance and the City of
Issaquah, reviewed the homes' average water use over time and interviewed residents to evaluate their
continued satisfaction with their WaterSense labeled homes. This case study aims to update the resident
satisfaction survey information presented in a Built Green white paper about the zHome community
published in 2015.1 Overall, residents have remained happy with their WaterSense labeled homes, and
the homes continue to save water, energy, and money on utility costs when compared to typical homes in
the area.

Residents Agree: WaterSense Labeled Homes Perform Well

WaterSense utility partner Cascade Water Alliance
first interviewed residents about overall satisfaction
with their WaterSense labeled homes in 2014. In
2023, they interviewed residents again to gauge
whether their high opinions about their homes'
water-efficient features continued. Their responses
were overwhelmingly positive, with a strong majority
of residents recognizing the value WaterSense
certification brings to their home. A majority of residents surveyed in 2023 also said they are helping to
conserve limited water supplies for future generations by living in a WaterSense labeled home and would
recommend these homes because they have a lower environmental footprint than typical homes in their
area.

When evaluating their contentment with specific features of their WaterSense labeled homes, residents
were generally even more satisfied in 2023 than they were in 2014, as illustrated in Figure 1 on the next
page. In 2014, 67 percent of residents interviewed were satisfied with their WaterSense labeled toilets,
while all the residents interviewed in 2023 either agreed or strongly agreed they were satisfied. Likewise,
satisfaction with WaterSense labeled showerheads increased from 89 percent in 2014 to 100 percent in
2023, while overall contentment with WaterSense labeled bathroom faucets remained high at 86 percent.
Residents also reported more positive opinions about their native landscaping and rainwater cisterns,

1 Built Green. 2015. zHome: Settings National Net Zero Energy and Green Building Precedent Outcomes and Lessons Learned.
www.bui[tgreen.net/docs/[ibrariesprovider2/resources/zhome-white-paper.pdf?sfvrsn=b52e5d4f 4.

86 percent of residents
surveyed strongly agreed they
are satisfied with their
WaterSense labeled home.

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The First Community of WaterSense Labeled Homes Continues to Save and Perform Well

which supply waterto toilets and clothes washers. More than 75 percent of residents surveyed said they
would recommend a WaterSense labeled home to family, friends, or neighbors because they have saved
water, energy, and money on utility bills.

FIGURE 1. zHOME COMMUNITY RESIDENT SATISFACTION SURVEY RESULTS (2014 AND 2023)

WaterSense Labeled WaterSense Labeled WaterSense Labeled Native Landscape Rainwater Cistern
Toilets	Faucets	Showerheads

¦ 2014 ¦ 2023

Surveys, Data Show That zHomes Save Water, Energy, and Money

As the data shows, residents are correct—these homes do save water, energy, and money. In fact, using
data from the Residential End Uses of Water, Version 2 (REUWSv2), EPA found that the average water
use of a typical home in nearby Tacoma, Washington, is 69,000 gallons per home per year.2 As shown
in Figure 2, based on observed water use data for these homes provided by the City of Issaquah, the
zHomes used just 15,600 gallons of water per home per year on average between 2014—the first full year
of occupancy—and 2023, resulting in a savings of approximately 77 percent when compared to typical
homes over the last decade.

Since faucets, showers, dishwashers, and clothes washers all use hot water, the average zHome saves
an estimated 2,800 kWh per year from reduced water heating needs,3 which translates into approximately

2	Data from Water Resource Foundation. 2016. Residential End Uses of Water, Version 2 (REUWSv2). www.waterrf.org/
research/projects/residential-end-uses-water-version-2. REUWSv2 found that the average home in Tacoma, Washington,
used approximately 69,000 gallons of water per year. Residential water use is highly variable and is influenced by a wide array
of factors, including—but not limited to—home and landscape size, occupancy, climate, and design and technology choices.
While Tacoma shares a local climate with Issaquah, residential water use data from Tacoma from REUWSv2 and the average
water use of the zHome community from this study have not been normalized for any additional factors, because there was
not sufficient data to do so.

3	EPA assumed 33 percent of each zHome's water use water was hot water based on the average daily hot water use per
household nationwide from REUWSv2. EPA assumed it takes 160 kWh to heat 1,000 gallons of water in the Pacific Northwest,
per data found on WaterSense's Data and Information Used by WaterSense web page atwww.epa.gov/watersense/data-and-
information-used-watersense.

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The First Community of WaterSense Labeled Homes Continues to Save and Perform Well

1,700 pounds of C02 emissions avoided per home per year.4 These water and energy savings add up,
resulting in utility cost savings of approximately $600 per home per year when compared to a typical
nearby home.5

From the time the homes were built to a decade later, the zHome community is a model for
sustainability—using significantly less water and energy, reducing greenhouse gas emissions, and
saving its residents money on their utility bills. Even after living in these homes for years, residents are
still seeing significant savings compared to their neighbors and are satisfied with the features their
WaterSense labeled homes offer!

FIGURE 2. AVERAGE WATER USE OF ATYPICAL HOME AND THE AVERAGE zHOME

70,000

60,000

^ 50,000

40,000

5 30,000

< 20,000

10,000

Average Water Use in Typical Homes

2014

2015

2016

Average Water Use in zHomes

2017 2018 2019 2020
¦ Annual Savings of zHomes

2021

2022 2023

Acknowledgements

EPA would like to thank Cascade Water Alliance and the City of Issaquah for contributing to this case
study. EPA would also like to thankthe organizations that worked with the City of Issaquah to make the
zHome community possible, including Port Blakely Communities, King County (Washington), Built Green,
Ichijo USA, Puget Sound Energy, and the Washington State University Energy Office.

CASCADE

WATER ALLIANCE

CITY OF

ISSAQUAH

WASHINGTON

4	EPA assigned a value of 0.6021 pounds of C02 emitted per kilowatt hour in the Pacific Northwest per data found on EPA's
Emissions & Generation Resource Integrated Database (eGrid) web page at www.epa.gov/egrid/summary-data.

5	EPA used actual costs of water and wastewater provided by the City of Issaquah and energy prices from the U.S. Energy
Information Administration from 2014 through 2023 and translated each year's dollar values into 2023 dollars to calculate
these utility cost savings.

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